WO2021172412A1 - Questionnaire distribution device and questionnaire distribution program - Google Patents

Questionnaire distribution device and questionnaire distribution program Download PDF

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Publication number
WO2021172412A1
WO2021172412A1 PCT/JP2021/007057 JP2021007057W WO2021172412A1 WO 2021172412 A1 WO2021172412 A1 WO 2021172412A1 JP 2021007057 W JP2021007057 W JP 2021007057W WO 2021172412 A1 WO2021172412 A1 WO 2021172412A1
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WO
WIPO (PCT)
Prior art keywords
questionnaire
panel display
touch panel
button
screen
Prior art date
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PCT/JP2021/007057
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French (fr)
Japanese (ja)
Inventor
田中　邦彦
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くら寿司株式会社
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Publication of WO2021172412A1 publication Critical patent/WO2021172412A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/01—Details for indicating
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/12—Cash registers electronically operated

Definitions

  • the present invention relates to a questionnaire implementation device and a questionnaire implementation program.
  • the present invention has been made to solve the above problems, and provides a questionnaire implementation device and a questionnaire implementation program capable of improving the response rate of a questionnaire without using the provision of a reward as the main means. With the goal.
  • the questionnaire executing device includes a touch panel display and at least a control unit that controls an image displayed on the touch panel display, and the control unit presses a start button for starting a predetermined procedure.
  • the step of displaying the procedure screen for the predetermined procedure on the touch panel display is executed. There is.
  • the touch panel display can be arranged at or near the audience seats of a restaurant, and the predetermined procedure can be an accounting procedure.
  • control unit can be configured to display an order screen for accepting orders for food and drink on the touch panel display.
  • control unit can be configured to give a reward to the questionnaire input person after the touch input for the questionnaire is completed.
  • the questionnaire implementation program includes a step of displaying a start button for starting a predetermined procedure on a computer on a touch panel display, and a questionnaire by touch input on the touch panel display when the start button is touched.
  • the step of displaying the questionnaire screen for carrying out the questionnaire, the cancel button for canceling the questionnaire, and the touch input for the questionnaire is completed, or when the cancel button is touched, the predetermined
  • the step of displaying the procedure screen for the procedure on the touch panel display and the step of displaying the procedure are executed.
  • the response rate of the questionnaire can be improved.
  • FIG. 1 is a plan view of a food and drink providing system
  • FIG. 2 is a cross-sectional view of a transport path
  • FIG. 3 is a front view of the transport path.
  • the food and drink providing system is provided in a sushi restaurant as an example, and transports the accommodation body 1 for accommodating food and drink between the guest room S1 and the kitchen S2. It includes a first transport path 2 and a second transport path 4 for transporting dishes on which ordered food and drink are placed.
  • a plurality of audience seat booths 3 partitioned by partitions are provided in the guest room S1, and each audience seat booth 3 is arranged along the transport paths 2 and 4. Further, each audience booth 3 is provided with a rectangular table 31, and one side of the table 31 is installed so as to be in contact with the transport path 2.
  • the second transport path 4 is arranged parallel to the upper side of the first transport path 2.
  • the container 1 transported by the first transport path 2 accommodates a plate 11 (see FIG. 3) on which food and drink (sushi, soup, confectionery, drinks, etc.) are placed.
  • a plate 11 on which food and drink are placed is taken out from the housing body 1 on the transport path 2, and food and drink are eaten on the table 31.
  • the plate 11 on which the ordered food and drink is placed is transported.
  • a known touch panel display 32 for ordering, accounting, etc., and a loading device 33 for loading the plate 11 are arranged on the table 31 of the audience booth 3.
  • a processing device 5 that performs food and drink order processing, questionnaire processing, accounting processing, and the like at each audience booth 3 is provided (a part of this processing device is the present invention. Configure the questionnaire implementation device).
  • each device will be described in detail.
  • the first transport path 2 has two lanes in which the flat chain conveyor 21 is arranged, and the flat chain conveyor 21 is used as a motor (between the guest room S1 and the kitchen S2). It is designed to move in a circular manner by (not shown). Further, the above-mentioned accommodating bodies 1 are arranged at predetermined intervals on the flat chain conveyor 21 so as to move on the transport path 2.
  • FIG. 4 is a side view of the housing.
  • each accommodating body 1 includes a mounting portion 12 mounted on the flat chain conveyor 21 and a dome-shaped transparent lid 13 covering the mounting portion 12 and configured to be openable and closable. , Is equipped.
  • a plate 11 on which food and drink are placed can be placed on the placing portion 12.
  • the lid 13 is swingably fixed to the mounting portion 12 by an opening / closing mechanism 14 including a hinge, and as shown in FIG. 4A, the lid 13 is in a closed state covering the plate 11 mounted on the mounting portion 12.
  • FIG. 4B the plate 11 on which food and drink are placed can be taken out from the mounting portion 12 in an open state.
  • an arc-shaped notch 131 is formed at the lower end of the lid 13 so as to face the audience booth 3, and when the lid 13 is in the closed state, it is accommodated from the notch 131. It is possible to grasp the edge of the plate 11. Then, when the customer inserts a finger through the notch 131, grabs the edge of the plate 11, and then pulls up the plate 11 slightly, the plate 11 pushes up the lid 13, and the opening / closing mechanism 14 pops up the lid 13. It is designed to open. As a result, the customer can take out the dish 11 from the housing 1 while holding the dish 11 with his / her fingers.
  • a display tag 132 indicating the type of food and drink contained in each lid 13 may be displayed, and on the display tag 132, for example, the type of sushi such as tuna and sea bream may be displayed. can.
  • the second transport path 4 is supported by a support column 40 arranged on the first transport path 2, and has two lanes in which the flat chain conveyor 41 is arranged as in the first transport path 2.
  • Each flat chain conveyor 41 is designed to convey a plate 11 on which food and drink are placed, and the container 1 is not conveyed.
  • the food and drink placed on each plate 11 was ordered on the touch panel display 32. Therefore, the plate 11 on which the ordered food and drink is placed is transported from the kitchen S2 and stopped at the audience booth 3 where the order was placed. Therefore, for example, when the desired food or drink is not transported on the first transport path 2, the customer can place an order on the touch panel display 32.
  • the charging device 33 opens on the table 31 and detects a guide path 332 having a loading port 331 into which a dish is loaded and a dish 11 provided inside the guide path 332 and passing through.
  • the sensor 333 and the sensor 333 are provided.
  • the guide path 332 extends diagonally downward toward the transport path 2 and is connected to the dish collection channel 22 provided inside the transport path 2.
  • the dish collection channel 22 extends to the kitchen S2 and is connected to a storage tank (not shown) provided in the kitchen S2.
  • Water is flowing toward the storage tank in the dish collection water channel 22, and when the dish 11 thrown in from the inlet 331 falls into the dish recovery water channel 22 via the guide path 332, the storage tank is filled with water. It is designed to flow up to. Then, the dish 11 is collected in the storage tank, washed, and then reused.
  • the type and number thereof are transmitted to the processing device 5 described later and stored as input information.
  • FIG. 5 is a block diagram of the processing device.
  • the processing device 5 is a computer to which the control unit 51 and the storage unit 52 are electrically connected.
  • the touch panel display 32 and the sensor 333 of the input device 33 described above are electrically connected to the processing device 43.
  • the control unit 51 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like, and for each audience booth 3, various types of order processing, questionnaire processing, accounting processing, and the like described above are performed. Perform processing.
  • the storage unit 52 is, for example, an auxiliary storage device such as a hard disk drive or a solid state drive, and includes information such as a program 521 executed by the control unit 51, order information 522, input information 523, accounting information 524, and questionnaire information 525.
  • the program 521 is a program for performing various processes such as order processing, dish counting processing, questionnaire processing, accounting processing, etc. (The part of this program that performs questionnaire processing is the present invention. Consists of the questionnaire implementation program).
  • the control unit 51 expands the program 521 stored in the storage unit 52 into the RAM, interprets and executes the expanded program 521 by the CPU, and performs various processes.
  • the order information 522 is information on food and drink ordered on the touch panel display 32, and the input information is information on the number and types of dishes detected by the sensor 333.
  • the accounting information 523 is information on the number of dishes 11 counted by the input device 33 and the accounting based on the order by the touch panel display 32.
  • the questionnaire information 524 is information regarding the response of the questionnaire from the customer, as will be described later.
  • FIG. 6 is an order screen displayed on the touch panel display.
  • the order screen 6 is an order area 61 in which foods and drinks that can be ordered are displayed, a tab area 62 in which tabs classified according to the type of food and drink are displayed, and operations for operating the screen. It has a region 63 and.
  • tabs 621 to 624 showing nigiri sushi, side menu, drink, and dessert are displayed.
  • a plurality of order buttons 611 corresponding to the selected tabs 621 to 624 are displayed in the order area 61.
  • foods and drinks included in the categories of tabs 621 to 624 are displayed.
  • the order button 611 indicating nigiri sushi that can be ordered is displayed.
  • the control unit 51 transmits this order to the kitchen S2.
  • the plate 11 on which the food and drink is placed is placed on the second transport path 4 and transported to the audience booth 3 where the order was placed.
  • the touch panel display 32 can indicate that the ordered food or drink will be transported soon.
  • an order history button 633 a call button 634, and an accounting start button (start button) 635 are displayed in the operation area 63.
  • the order history button 633 is touched, the food and drink ordered so far is displayed on the touch panel display 32 (not shown).
  • the call button 634 By touching the call button 634, the store staff can be called up to the audience booth 3.
  • the accounting start button 635 is touched, the accounting is started as described later.
  • the call button 634 is also displayed on a screen described later, but has the same function.
  • FIG. 7 is a flowchart showing the questionnaire processing
  • FIG. 8 is a questionnaire screen displayed on the touch panel display.
  • the customer finishes eating and drinking he / she touches the checkout start button 635 on the order screen 6.
  • the accounting start button 635 is touched (YES in step S11)
  • the questionnaire screen 7 shown in FIG. 8 is displayed on the touch panel display 32 prior to the start of the accounting process (step). S12).
  • a questionnaire area 71, an answer end button 72, an accounting cancel button 73, and a skip button 74 are displayed.
  • three questions and a radio button 711 indicating a five-level evaluation for each question are displayed.
  • this questionnaire screen 7 When this questionnaire screen 7 is displayed, the customer has three options. That is, the answer to the questionnaire, the accounting process, and the skip of the questionnaire.
  • step S13 touch the accounting cancel button 73 (YES in step S13), and the order screen 6 is displayed on the touch panel display 32. Therefore, the customer can order food and drink again.
  • the cancel button 73 is also displayed on a screen described later, but has the same function.
  • touching the skip button 74 causes a screen transition, the touch panel display displays the accounting start screen 81 described later, and the accounting process is started. (Step S16).
  • step S15 When the customer answers the questionnaire, touch one of the five radio buttons 711 for each question. Then, when the answers to all the questions are completed, the answer end button 72 is touched. When the answer end button 72 is touched (YES in step S15), the screen transition is performed, the accounting start screen 81 described later is displayed on the touch panel display 32, and the accounting process is started (step S16). Further, the answer results to the three questions are stored in the storage unit 52 as questionnaire information 525.
  • FIGS. 9 to 13 are accounting screens displayed on the touch panel display during the accounting process.
  • the accounting start screen shown in FIG. 10 is displayed on the touch panel display (step S21).
  • a description 811 prompting the dish 11 to be loaded into the charging device 33 and a cancel button 812 are displayed.
  • the accounting start screen 81 is displayed for several seconds (for example, about 2 to 10 seconds), and then the input explanation screen 82 shown in FIG. 11 is displayed (step S22).
  • the input explanation screen 82 displays the input explanation 821, the cancel button 822, the call button 823, and the input completion button 824.
  • the description of charging 821 the type of the dish 11 to be charged to the charging device 33 and the method of charging processing are displayed. Then, when all the dishes 11 are loaded, the customer touches the loading completion button 824.
  • the accounting confirmation screen 83 is displayed on the touch panel display 32 (step S24).
  • the accounting table 831 is displayed on the accounting confirmation screen 83.
  • the accounting table 831 displays the type and number of plates 11 ordered on the touch panel display 32, and the type and number of plates 11 inserted into the loading device 33, and further, the total amount according to the number of these plates 11 is displayed. It is displayed.
  • This accounting table is created by, for example, performing an operation such as subtracting the ordered plate 11 from the inserted plate 11 by the control unit 51. The fee may be determined not only according to the number of dishes 11 but also according to the type of dishes.
  • a cancel button 832, a call button 833, and an accounting completion button 834 are displayed on the accounting confirmation screen 83.
  • the customer confirms the number of plates 11 and the total amount, and if there is no problem with these, touch the accounting completion button 834 (YES in step S25). If there is a problem, the store staff can be called by touching the call button 833.
  • the touch panel display 32 displays the accounting completion screen shown in FIG. 13 (step S26).
  • the final checkout table 841 and the call button 842 are shown, and it is urged to bring a guide sheet (not shown) on which the number of the audience booth 3 and the like are written to the POS cash register.
  • the guide slip contains a number or the like that identifies the audience booth 3. This guide slip may be handed to the customer by the store staff at the reception desk, or may be handed to the customer when seated at the audience booth. After that, the customer goes to the POS cash register and makes a payment.
  • the questionnaire screen 7 is displayed on the touch panel display 32 after the checkout start button 635 is touched. After that, unless you answer the questionnaire or touch the skip button 74, you cannot proceed to the accounting process. Therefore, when the customer performs accounting processing, he / she always sees the questionnaire screen 7. As a result, the response rate of the questionnaire can be improved.
  • the questionnaire screen 7 since the questionnaire screen 7 is displayed before the start of the processing that the customer must perform, such as accounting processing, the customer always sees the questionnaire screen 7 as long as he / she eats and drinks at this store. Will be. Therefore, the questionnaire screen 7 can be automatically displayed regardless of the customer's intention, so that the response rate of the questionnaire can be improved.
  • the skip button 74 is displayed on the questionnaire screen 7, the answer to the questionnaire can be skipped by touching the skip button 74. Therefore, since the customer is not forced to answer the questionnaire, the answer to the questionnaire can be adjusted to the customer's convenience.
  • the number of dishes taken out from the first transport path 2 is calculated by inserting the dishes 11 into the loading port 331.
  • the method for calculating the number of dishes 11 is not particularly limited.
  • the number of dishes 11 taken out from the container 1 is image-processed by photographing the container 1 transported through the first transport path 2 with a camera. It can also be calculated by.
  • the ordered food and drink are transported by the second transport path 4, but the ordered food and drink may be transported by only one transport path, and the plate 11 on which the ordered food and drink is placed may also be transported by this transport path. can. In this case, it is necessary to attach a mark or the like (for example, the number of the audience booth 3, the order details, etc.) so that the order can be understood.
  • the configuration of the housing 1 is not particularly limited, as long as it has a lid for covering food and drink and can support the dish 11. Further, in the first transport path 2, it is possible to transport only the plate 11 on which food and drink are placed, not the housing 1.
  • the various processes described above may be controlled by one or more computers. Therefore, for example, a module for performing order processing, questionnaire processing, and accounting processing can be configured by one or more computers. Further, various data 521 to 525 stored in the storage unit 52 can be stored in a plurality of computers. Further, although the various processes described above are realized by a computer having a general-purpose CPU, a part or all of the processes may be realized by one or a plurality of dedicated processors.
  • the questionnaire executing device according to the present invention can be configured by the processing device 5 and the touch panel display 32 according to the above embodiment, but at least steps S11, S12, S14, S15 of the flowchart shown in FIG. 7 and the start of accounting. It suffices if it is configured so that the process can be executed.
  • the questionnaire screen shown in FIG. 8 is an example, and the content, number, and response method of the questionnaire can be changed as appropriate.
  • the questionnaire processing is executed after the accounting start button 635 is touched and before the accounting processing starts, but the questionnaire processing is executed at other timings or before other procedures. Can also be done.
  • a reward for example, when answering a questionnaire, it is possible to provide a play with a touch panel display or a device arranged in the audience booth.
  • a flag indicating that the questionnaire has been answered is given to the accounting information, etc., and when this flag is given, points are given, the fee is discounted, and the product is given at the POS cash register. Can also be provided.
  • the food and drink providing system of the present invention is applied to the sushi serving system, but other foods and drinks may be provided.
  • the configuration of the transport path and the configuration of the audience booth described above are examples, and can be changed as appropriate.
  • the feeding device is not indispensable, and the method of counting the number of dishes is not particularly limited. Therefore, the number and types of dishes can be counted by the store staff.

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Abstract

A questionnaire distribution device according to the present invention is provided with a touch panel display and at least a control unit for controlling the image displayed on the touch panel display, the control unit being constituted so as to execute a step for displaying a start button for starting a prescribed procedure on the touch panel display, a step for displaying, when the start button is touched, a questionnaire screen for carrying out a questionnaire by touch input and a cancel button for canceling the questionnaire on the touch panel display, and a step for displaying a procedure screen for performing the prescribed procedure on the touch panel display when touch input to the questionnaire is completed or the cancel button is touched.

Description

アンケート実施装置及びアンケート実施プログラムQuestionnaire implementation device and questionnaire implementation program
　本発明は、アンケート実施装置及びアンケート実施プログラムに関する。 The present invention relates to a questionnaire implementation device and a questionnaire implementation program.
　飲食店等のサービス業においては、アンケートを実施することで顧客の評価を取得し、これをサービスの改善のために用いている。しかしながら、アンケートの入力は面倒であるため、一般的にはアンケートの回答率は高くないといわれている。そこで、アンケートの回答率を高めるため、種々の提案がなされている。例えば、特許文献１には、アンケートに回答した場合に、抽選でポイントを付与するようにしている。 In the service industry such as restaurants, we obtain customer evaluations by conducting questionnaires and use them to improve services. However, it is generally said that the response rate of the questionnaire is not high because it is troublesome to input the questionnaire. Therefore, various proposals have been made in order to increase the response rate of the questionnaire. For example, in Patent Document 1, points are given by lottery when a questionnaire is answered.
特開２００７－２７９９７２号公報Japanese Unexamined Patent Publication No. 2007-279772
　しかしながら、アンケートの回答率を高めるために、ポイントを付与等の報酬の提供を主たる手段とすると、コストが増大するという問題がある。本発明は、上記問題を解決するためになされたものであり、報酬の提供を主たる手段とすることなく、アンケートの回答率を向上することができる、アンケート実施装置及びアンケート実施プログラムを提供することを目的とする。 However, if the main means is to provide rewards such as giving points in order to increase the response rate of the questionnaire, there is a problem that the cost will increase. The present invention has been made to solve the above problems, and provides a questionnaire implementation device and a questionnaire implementation program capable of improving the response rate of a questionnaire without using the provision of a reward as the main means. With the goal.
　本発明に係るアンケート実施装置は、タッチパネルディスプレイと、少なくとも、前記タッチパネルディスプレイに表示する画像を制御する制御部と、を備え、前記制御部は、所定の手続を開始するための開始ボタンを、前記タッチパネルディスプレイに表示するステップと、前記開始ボタンがタッチされたとき、前記タッチパネルディスプレイに、タッチ入力によるアンケートを実施するためのアンケート画面と、前記アンケートをキャンセルするためのキャンセルボタンと、を表示するステップと、前記アンケートに対するタッチ入力が完了したとき、または前記キャンセルボタンがタッチされたときに、前記所定の手続のための手続画面を前記タッチパネルディスプレイに表示するステップと、を実行するように構成されている。 The questionnaire executing device according to the present invention includes a touch panel display and at least a control unit that controls an image displayed on the touch panel display, and the control unit presses a start button for starting a predetermined procedure. A step to be displayed on the touch panel display, and a step to display a questionnaire screen for conducting a questionnaire by touch input and a cancel button for canceling the questionnaire on the touch panel display when the start button is touched. And, when the touch input for the questionnaire is completed or when the cancel button is touched, the step of displaying the procedure screen for the predetermined procedure on the touch panel display is executed. There is.
　上記アンケート実施装置において、前記タッチパネルディスプレイは、飲食店の客席またはその近傍に配置することができ、前記所定の手続は、会計手続とすることができる。 In the questionnaire executing device, the touch panel display can be arranged at or near the audience seats of a restaurant, and the predetermined procedure can be an accounting procedure.
　上記アンケート実施装置において、前記制御部は、飲食物の注文を受け付けるための注文画面を前記タッチパネルディスプレイに表示するように構成することができる。 In the questionnaire executing device, the control unit can be configured to display an order screen for accepting orders for food and drink on the touch panel display.
　上記アンケート実施装置において、前記制御部は、前記アンケートに対するタッチ入力が完了した後に、アンケート入力者に対して報酬を付与するように構成することができる。 In the questionnaire executing device, the control unit can be configured to give a reward to the questionnaire input person after the touch input for the questionnaire is completed.
　本発明に係るアンケート実施プログラムは、コンピュータに、所定の手続を開始するための開始ボタンを、タッチパネルディスプレイに表示するステップと、前記開始ボタンがタッチされたとき、前記タッチパネルディスプレイに、タッチ入力によるアンケートを実施するためのアンケート画面と、前記アンケートをキャンセルするためのキャンセルボタンと、を表示するステップと、前記アンケートに対するタッチ入力が完了したとき、または前記キャンセルボタンがタッチされたときに、前記所定の手続のための手続画面を前記タッチパネルディスプレイに表示するステップと、を実行させる。 The questionnaire implementation program according to the present invention includes a step of displaying a start button for starting a predetermined procedure on a computer on a touch panel display, and a questionnaire by touch input on the touch panel display when the start button is touched. When the step of displaying the questionnaire screen for carrying out the questionnaire, the cancel button for canceling the questionnaire, and the touch input for the questionnaire is completed, or when the cancel button is touched, the predetermined The step of displaying the procedure screen for the procedure on the touch panel display and the step of displaying the procedure are executed.
　本発明によれば、アンケートの回答率を向上することができる。 According to the present invention, the response rate of the questionnaire can be improved.
本発明の一実施形態に係る飲食物提供システムの平面図である。It is a top view of the food and drink providing system which concerns on one Embodiment of this invention. 搬送路の断面図である。It is sectional drawing of the transport path. 搬送路の正面図である。It is a front view of a transport path. 収容体の断面図である。It is sectional drawing of the containment body. 処理装置のブロック図である。It is a block diagram of a processing apparatus. 注文画面を示す図である。It is a figure which shows the order screen. アンケート処理のフローチャートである。It is a flowchart of a questionnaire process. アンケート画面を示す図である。It is a figure which shows the questionnaire screen. 会計処理のフローチャートである。It is a flowchart of accounting processing. 会計画面を示す図である。It is a figure which shows the accounting screen. 会計画面を示す図である。It is a figure which shows the accounting screen. 会計画面を示す図である。It is a figure which shows the accounting screen. 会計画面を示す図である。It is a figure which shows the accounting screen.
　＜１．飲食物提供システムの概要＞
　以下、本発明に係るアンケート実施装置が設けられた飲食物提供システムの一実施形態について、図面を参照しつつ説明する。図１は飲食物提供システムの平面図、図２は搬送路の断面図、図３は搬送路の正面図である。 <1. Overview of food and beverage provision system ＞
Hereinafter, an embodiment of a food and drink providing system provided with the questionnaire executing device according to the present invention will be described with reference to the drawings. FIG. 1 is a plan view of a food and drink providing system, FIG. 2 is a cross-sectional view of a transport path, and FIG. 3 is a front view of the transport path.
　図１に示すように、本実施形態に係る飲食物提供システムは、一例として、寿司店舗に設けられるものであり、客室Ｓ１と厨房Ｓ２との間で飲食物を収容する収容体１を搬送する第１搬送路２と、注文された飲食物が載る皿を搬送する第２搬送路４と、を備えている。客室Ｓ１には、パーティションで仕切られた複数の客席ブース３が設けられており、各客席ブース３は、搬送路２，４に沿うように配置されている。また、各客席ブース３には、矩形状のテーブル３１が設けられており、このテーブル３１の一辺が搬送路２に接するように設置されている。 As shown in FIG. 1, the food and drink providing system according to the present embodiment is provided in a sushi restaurant as an example, and transports the accommodation body 1 for accommodating food and drink between the guest room S1 and the kitchen S2. It includes a first transport path 2 and a second transport path 4 for transporting dishes on which ordered food and drink are placed. A plurality of audience seat booths 3 partitioned by partitions are provided in the guest room S1, and each audience seat booth 3 is arranged along the transport paths 2 and 4. Further, each audience booth 3 is provided with a rectangular table 31, and one side of the table 31 is installed so as to be in contact with the transport path 2.
　図２及び図３に示すように、第２搬送路４は、第１搬送路２の上方に平行に配置されている。第１搬送路２によって搬送される収容体１には、飲食物（寿司、汁物、菓子、飲み物等）が載る皿１１（図３参照）が収容されており、各客席ブース３の顧客は、搬送路２上にある収容体１から、飲食物が載る皿１１を取り出し、テーブル３１において飲食するようになっている。一方、第２搬送路４では、注文された飲食物が載る皿１１が搬送される。 As shown in FIGS. 2 and 3, the second transport path 4 is arranged parallel to the upper side of the first transport path 2. The container 1 transported by the first transport path 2 accommodates a plate 11 (see FIG. 3) on which food and drink (sushi, soup, confectionery, drinks, etc.) are placed. A plate 11 on which food and drink are placed is taken out from the housing body 1 on the transport path 2, and food and drink are eaten on the table 31. On the other hand, in the second transport path 4, the plate 11 on which the ordered food and drink is placed is transported.
　また、客席ブース３のテーブル３１上には、注文、会計等を行うための公知のタッチパネルディスプレイ３２と、皿１１を投入するための投入装置３３と、が配置されている。さらに、この飲食物提供システムにおいては、各客席ブース３での飲食物の注文処理、アンケート処理、及び会計処理等を行う処理装置５が設けられている（この処理装置の一部が、本発明のアンケート実施装置を構成する）。以下、各装置について詳細に説明する。 Further, on the table 31 of the audience booth 3, a known touch panel display 32 for ordering, accounting, etc., and a loading device 33 for loading the plate 11 are arranged. Further, in this food and drink providing system, a processing device 5 that performs food and drink order processing, questionnaire processing, accounting processing, and the like at each audience booth 3 is provided (a part of this processing device is the present invention. Configure the questionnaire implementation device). Hereinafter, each device will be described in detail.
　＜１－１．搬送路及び収容体＞
　図２に示すように、第１搬送路２は、フラットチエンコンベア２１が配置された２つのレーンを有しており、このフラットチエンコンベア２１は、客室Ｓ１と厨房Ｓ２との間で、モータ（図示省略）によって循環移動するようになっている。また、フラットチエンコンベア２１上には、上述した収容体１が、所定間隔をおいて配置されており、搬送路２上を移動するようになっている。 <1-1. Transport path and containment>
As shown in FIG. 2, the first transport path 2 has two lanes in which the flat chain conveyor 21 is arranged, and the flat chain conveyor 21 is used as a motor (between the guest room S1 and the kitchen S2). It is designed to move in a circular manner by (not shown). Further, the above-mentioned accommodating bodies 1 are arranged at predetermined intervals on the flat chain conveyor 21 so as to move on the transport path 2.
　図４は収容体の側面図である。図４に示すように、各収容体１は、フラットチエンコンベア２１上に載せられる載置部１２と、この載置部１２を覆い、開閉可能に構成されたドーム状の透明の蓋体１３と、を備えている。載置部１２上には飲食物が載った皿１１を載置できるようになっている。蓋体１３は、ヒンジを含む開閉機構１４によって載置部１２に対して揺動可能に固定されており、図４（ａ）に示すように、載置部１２に載る皿１１を覆う閉状態と、図４（ｂ）に示すように、載置部１２から飲食物が載った皿１１を取り出し可能な開状態とを取り得るようになっている。 FIG. 4 is a side view of the housing. As shown in FIG. 4, each accommodating body 1 includes a mounting portion 12 mounted on the flat chain conveyor 21 and a dome-shaped transparent lid 13 covering the mounting portion 12 and configured to be openable and closable. , Is equipped. A plate 11 on which food and drink are placed can be placed on the placing portion 12. The lid 13 is swingably fixed to the mounting portion 12 by an opening / closing mechanism 14 including a hinge, and as shown in FIG. 4A, the lid 13 is in a closed state covering the plate 11 mounted on the mounting portion 12. As shown in FIG. 4B, the plate 11 on which food and drink are placed can be taken out from the mounting portion 12 in an open state.
　閉状態においては、載置部１２に載る皿１１の周縁に、蓋体１３の下端縁が接するようになっている。これにより、皿に載った飲食物が蓋体によって覆われ、埃などが付着しないように衛生状態が保たれる。また、蓋体１３の下端部には、客席ブース３側を向くように円弧状の切り欠き１３１が形成されており、蓋体１３が閉状態にあるときに、この切り欠き１３１から収容されている皿１１の縁部を掴むことができるようになっている。そして、顧客が切り欠き１３１から指を入れて、皿１１の縁部を掴んだ上で、皿１１をやや引き上げると、皿１１が蓋体１３を押し上げ、開閉機構１４により蓋体１３が跳ね上がって開くようになっている。これにより、顧客は、指で皿１１を掴んだ状態のままで、皿１１を収容体１から取り出すことができる。 In the closed state, the lower end edge of the lid 13 is in contact with the peripheral edge of the plate 11 placed on the mounting portion 12. As a result, the food and drink placed on the plate is covered with the lid, and hygiene is maintained so that dust and the like do not adhere. Further, an arc-shaped notch 131 is formed at the lower end of the lid 13 so as to face the audience booth 3, and when the lid 13 is in the closed state, it is accommodated from the notch 131. It is possible to grasp the edge of the plate 11. Then, when the customer inserts a finger through the notch 131, grabs the edge of the plate 11, and then pulls up the plate 11 slightly, the plate 11 pushes up the lid 13, and the opening / closing mechanism 14 pops up the lid 13. It is designed to open. As a result, the customer can take out the dish 11 from the housing 1 while holding the dish 11 with his / her fingers.
　また、蓋体１３の上部には、各蓋体１３に入っている飲食物の種類を示す表示札１３２と、表示札１３２には、例えば、マグロ、鯛などの寿司の種類を表示することができる。 Further, on the upper part of the lid 13, a display tag 132 indicating the type of food and drink contained in each lid 13 may be displayed, and on the display tag 132, for example, the type of sushi such as tuna and sea bream may be displayed. can.
　次に、第２搬送路４について説明する。第２搬送路４は、第１搬送路２上に配置された支柱４０によって支持されており、第１搬送路２と同様にフラットチエンコンベア４１が配置された２つのレーンを有している。各フラットチエンコンベア４１は、飲食物が載る皿１１を搬送するようになっており、収容体１は搬送されない。各皿１１に載る飲食物は、タッチパネルディスプレイ３２で注文されたものである。そのため、注文された飲食物が載る皿１１は、厨房Ｓ２から搬送され、注文が行われた客席ブース３で停止するようになっている。したがって、顧客は、例えば、第１搬送路２で所望の飲食物が搬送されてない場合には、タッチパネルディスプレイ３２により注文を行うことができる。 Next, the second transport path 4 will be described. The second transport path 4 is supported by a support column 40 arranged on the first transport path 2, and has two lanes in which the flat chain conveyor 41 is arranged as in the first transport path 2. Each flat chain conveyor 41 is designed to convey a plate 11 on which food and drink are placed, and the container 1 is not conveyed. The food and drink placed on each plate 11 was ordered on the touch panel display 32. Therefore, the plate 11 on which the ordered food and drink is placed is transported from the kitchen S2 and stopped at the audience booth 3 where the order was placed. Therefore, for example, when the desired food or drink is not transported on the first transport path 2, the customer can place an order on the touch panel display 32.
　＜１－２．投入装置＞
　次に、投入装置３３について説明する。図２に示すように、投入装置３３は、テーブル３１上で開口し、皿が投入される投入口３３１を有する案内路３３２と、この案内路３３２の内部に設けられ、通過した皿１１を検知するセンサ３３３と、を備えている。案内路３３２は、搬送路２に向かって斜め下方に延びており、搬送路２の内部に設けられた皿回収水路２２に連結されている。皿回収水路２２は、厨房Ｓ２へ延びており、厨房Ｓ２に設けられた収容槽（図示省略）に連結されている。そして、この皿回収水路２２には、収容槽に向かって水が流れており、投入口３３１から投入された皿１１が、案内路３３２を介して皿回収水路２２に落下すると、水によって収容槽まで流れるようになっている。そして、皿１１は、収容槽で回収され、洗浄後、再利用される。 <1-2. Input device>
Next, the charging device 33 will be described. As shown in FIG. 2, the loading device 33 opens on the table 31 and detects a guide path 332 having a loading port 331 into which a dish is loaded and a dish 11 provided inside the guide path 332 and passing through. The sensor 333 and the sensor 333 are provided. The guide path 332 extends diagonally downward toward the transport path 2 and is connected to the dish collection channel 22 provided inside the transport path 2. The dish collection channel 22 extends to the kitchen S2 and is connected to a storage tank (not shown) provided in the kitchen S2. Water is flowing toward the storage tank in the dish collection water channel 22, and when the dish 11 thrown in from the inlet 331 falls into the dish recovery water channel 22 via the guide path 332, the storage tank is filled with water. It is designed to flow up to. Then, the dish 11 is collected in the storage tank, washed, and then reused.
　案内路３３２を通過した皿１１が、センサ３３３によって検知されると、その種類及び数が、後述する処理装置５に送信され、投入情報として記憶される。 When the dish 11 that has passed through the guide path 332 is detected by the sensor 333, the type and number thereof are transmitted to the processing device 5 described later and stored as input information.
　＜１－３．処理装置＞
　次に、処理装置５について説明する。図５は処理装置のブロック図である。図５に示すように、処理装置５は、制御部５１、記憶部５２が電気的に接続されたコンピュータである。そして、この処理装置４３には、上述したタッチパネルディスプレイ３２及び投入装置３３のセンサ３３３が電気的に接続されている。 <1-3. Processing equipment>
Next, the processing apparatus 5 will be described. FIG. 5 is a block diagram of the processing device. As shown in FIG. 5, the processing device 5 is a computer to which the control unit 51 and the storage unit 52 are electrically connected. The touch panel display 32 and the sensor 333 of the input device 33 described above are electrically connected to the processing device 43.
　制御部５１は、ＣＰＵ（Central Processing Unit）、ＲＡＭ（Random Access Memory）、ＲＯＭ（Read Only Memory）等を含み、客席ブース３毎に、上述した注文処理、アンケート処理、及び会計処理等の各種の処理を行う。記憶部５２は、例えば、ハードディスクドライブ、ソリッドステートドライブ等の補助記憶装置であり、制御部５１で実行されるプログラム５２１、注文情報５２２、投入情報５２３、会計情報５２４、アンケート情報５２５等の情報等を記憶する。 The control unit 51 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like, and for each audience booth 3, various types of order processing, questionnaire processing, accounting processing, and the like described above are performed. Perform processing. The storage unit 52 is, for example, an auxiliary storage device such as a hard disk drive or a solid state drive, and includes information such as a program 521 executed by the control unit 51, order information 522, input information 523, accounting information 524, and questionnaire information 525. Remember.
　詳細は後述するが、プログラム５２１は、注文処理、皿のカウント処理、アンケート処理、会計処理等の各種の処理を行うためのプログラムである（このプログラムのうち、アンケート処理を行う部分が、本発明のアンケート実施プログラムを構成する）。制御部５１は、記憶部５２に記憶されたプログラム５２１をＲＡＭに展開し、展開されたプログラム５２１をＣＰＵにより解釈及び実行して、各種の処理を行う。注文情報５２２は、タッチパネルディスプレイ３２で注文された飲食物に関する情報であり、投入情報は、センサ３３３によって検知された皿の数及び種類に係る情報である。会計情報５２３は、投入装置３３でカウントされた皿１１の数や、タッチパネルディスプレイ３２による注文に基づく会計に関する情報である。また、アンケート情報５２４は、後述するように、顧客からのアンケートの回答に関する情報である。 Although the details will be described later, the program 521 is a program for performing various processes such as order processing, dish counting processing, questionnaire processing, accounting processing, etc. (The part of this program that performs questionnaire processing is the present invention. Consists of the questionnaire implementation program). The control unit 51 expands the program 521 stored in the storage unit 52 into the RAM, interprets and executes the expanded program 521 by the CPU, and performs various processes. The order information 522 is information on food and drink ordered on the touch panel display 32, and the input information is information on the number and types of dishes detected by the sensor 333. The accounting information 523 is information on the number of dishes 11 counted by the input device 33 and the accounting based on the order by the touch panel display 32. Further, the questionnaire information 524 is information regarding the response of the questionnaire from the customer, as will be described later.
　＜２．注文処理＞
　次に、上記のように構成された飲食物提供システムにおける会計処理について、図６を参照しつつ説明する。図６は、タッチパネルディスプレイに表示される注文画面である。図６に示すように、この注文画面６は、注文可能な飲食物が表示された注文領域６１、飲食物の種類によって分類されたタブが表示されたタブ領域６２、画面の操作等を行う操作領域６３と、を有している。 <2. Order processing ＞
Next, the accounting treatment in the food and drink providing system configured as described above will be described with reference to FIG. FIG. 6 is an order screen displayed on the touch panel display. As shown in FIG. 6, the order screen 6 is an order area 61 in which foods and drinks that can be ordered are displayed, a tab area 62 in which tabs classified according to the type of food and drink are displayed, and operations for operating the screen. It has a region 63 and.
　本実施形態のタブ領域６２には、にぎり寿司、サイドメニュー、ドリンク、デザートを示す４つのタブ６２１～６２４が表示されている。いずれかのタブ６２１～６２４をタッチすると、注文領域６１には、選択されたタブ６２１～６２４に対応する複数の注文ボタン６１１が表示される。各注文ボタン６１１には、各タブ６２１～６２４の分類に含まれる飲食物がそれぞれ表示されている。例えば、図６に示すように、にぎり寿司を示す「にぎり」のタブ６２１がタッチされているときには、注文可能なにぎり寿司を示す注文ボタン６１１が表示される。注文領域６１に表示できる注文ボタン６１１の数は限られているため、操作領域６３の「前のメニュー」ボタン６３１または「次のメニュー」ボタン６３２をタッチすると、注文領域６１には他のにぎり寿司の注文ボタン６１１が表示される。したがって、顧客は、表示されている注文領域６１に所望のにぎり寿司が含まれていない場合には、「前のメニュー」ボタン６３１または「次のメニュー」ボタン６３２をタッチして、所望のにぎり寿司を探すことができる。 In the tab area 62 of the present embodiment, four tabs 621 to 624 showing nigiri sushi, side menu, drink, and dessert are displayed. When any of the tabs 621 to 624 is touched, a plurality of order buttons 611 corresponding to the selected tabs 621 to 624 are displayed in the order area 61. On each order button 611, foods and drinks included in the categories of tabs 621 to 624 are displayed. For example, as shown in FIG. 6, when the tab 621 of "nigiri" indicating nigiri sushi is touched, the order button 611 indicating nigiri sushi that can be ordered is displayed. Since the number of order buttons 611 that can be displayed in the order area 61 is limited, when the "previous menu" button 631 or the "next menu" button 632 in the operation area 63 is touched, another nigiri sushi is displayed in the order area 61. The order button 611 is displayed. Therefore, if the displayed order area 61 does not contain the desired nigiri sushi, the customer touches the "previous menu" button 631 or the "next menu" button 632 to obtain the desired nigiri sushi. Can be searched for.
　そして、顧客が所望の注文ボタン６１１をタッチすると、制御部５１は、この注文を厨房Ｓ２に送信する。注文された飲食物が厨房Ｓ２で調理されると、その飲食物が載せられた皿１１は、第２搬送路４に載せられ、注文が行われた客席ブース３まで搬送される。なお、注文された飲食物が準備できたときには、タッチパネルディスプレイ32に、注文された飲食物がまもなく搬送される旨を表示することができる。 Then, when the customer touches the desired order button 611, the control unit 51 transmits this order to the kitchen S2. When the ordered food and drink is cooked in the kitchen S2, the plate 11 on which the food and drink is placed is placed on the second transport path 4 and transported to the audience booth 3 where the order was placed. When the ordered food or drink is ready, the touch panel display 32 can indicate that the ordered food or drink will be transported soon.
　その他、操作領域６３には、注文履歴ボタン６３３、呼出ボタン６３４、及び会計開始ボタン（開始ボタン）６３５が表示されている。注文履歴ボタン６３３をタッチすると、タッチパネルディスプレイ３２にはこれまで注文した飲食物が表示される（図示省略）。呼出ボタン６３４をタッチすると、店舗スタッフを客席ブース３まで呼び出すことができる。また、会計開始ボタン６３５をタッチすると、後述するように会計が開始される。なお、呼出ボタン６３４は、後述する画面にも表示されるが、機能は同じである。 In addition, an order history button 633, a call button 634, and an accounting start button (start button) 635 are displayed in the operation area 63. When the order history button 633 is touched, the food and drink ordered so far is displayed on the touch panel display 32 (not shown). By touching the call button 634, the store staff can be called up to the audience booth 3. Further, when the accounting start button 635 is touched, the accounting is started as described later. The call button 634 is also displayed on a screen described later, but has the same function.
　＜３．アンケート処理＞
　次に、アンケート処理について、図７及び図８を参照しつつ説明する。図７はアンケート処理を示すフローチャート、図８はタッチパネルディスプレイに表示されるアンケート画面である。 <3. Questionnaire processing>
Next, the questionnaire processing will be described with reference to FIGS. 7 and 8. FIG. 7 is a flowchart showing the questionnaire processing, and FIG. 8 is a questionnaire screen displayed on the touch panel display.
　顧客は飲食が終了すると、注文画面６の会計開始ボタン６３５をタッチする。図７に示すように、会計開始ボタン６３５がタッチされると（ステップＳ１１のＹＥＳ）、会計処理の開始に先立って、タッチパネルディスプレイ３２には、図８に示すアンケート画面７が表示される（ステップＳ１２）。このアンケート画面７には、アンケート領域７１、回答終了ボタン７２、会計キャンセルボタン７３、及びスキップボタン７４が表示されている。アンケート領域７１には、３つの質問と、各質問に対する５段階の評価を示すラジオボタン７１１とが表示されている。 When the customer finishes eating and drinking, he / she touches the checkout start button 635 on the order screen 6. As shown in FIG. 7, when the accounting start button 635 is touched (YES in step S11), the questionnaire screen 7 shown in FIG. 8 is displayed on the touch panel display 32 prior to the start of the accounting process (step). S12). On the questionnaire screen 7, a questionnaire area 71, an answer end button 72, an accounting cancel button 73, and a skip button 74 are displayed. In the questionnaire area 71, three questions and a radio button 711 indicating a five-level evaluation for each question are displayed.
　このアンケート画面７が表示されたとき、顧客には３つの選択肢がある。すなわち、アンケートへの回答、会計処理のキャセル、アンケートのスキップ、である。 When this questionnaire screen 7 is displayed, the customer has three options. That is, the answer to the questionnaire, the accounting process, and the skip of the questionnaire.
　会計処理をキャンセルする場合、会計キャンセルボタン７３をタッチすると（ステップＳ１３のＹＥＳ）、タッチパネルディスプレイ３２には、注文画面６が表示される。したがって、顧客は再度、飲食物の注文が可能となる。なお、キャンセルボタン７３は、後述する画面にも表示されるが、機能は同じである。 When canceling the accounting process, touch the accounting cancel button 73 (YES in step S13), and the order screen 6 is displayed on the touch panel display 32. Therefore, the customer can order food and drink again. The cancel button 73 is also displayed on a screen described later, but has the same function.
　顧客がアンケートに回答したくない場合、スキップボタン７４をタッチすると（ステップＳ１４のＹＥＳ）、画面遷移が行われ、タッチパネルディスプレイには、後述する会計開始画面８１が表示され、会計処理が開始される（ステップＳ１６）。 If the customer does not want to answer the questionnaire, touching the skip button 74 (YES in step S14) causes a screen transition, the touch panel display displays the accounting start screen 81 described later, and the accounting process is started. (Step S16).
　顧客がアンケートに回答する場合には、各質問について、５つのラジオボタン７１１のうちの１つをタッチする。そして、全ての質問への回答が完了すると、回答終了ボタン７２をタッチする。この回答終了ボタン７２がタッチされると（ステップＳ１５のＹＥＳ）、画面遷移が行われ、タッチパネルディスプレイ３２には、後述する会計開始画面８１が表示され、会計処理が開始される（ステップＳ１６）。また、３つの質問に対する回答結果は記憶部５２に、アンケート情報５２５として記憶される。 When the customer answers the questionnaire, touch one of the five radio buttons 711 for each question. Then, when the answers to all the questions are completed, the answer end button 72 is touched. When the answer end button 72 is touched (YES in step S15), the screen transition is performed, the accounting start screen 81 described later is displayed on the touch panel display 32, and the accounting process is started (step S16). Further, the answer results to the three questions are stored in the storage unit 52 as questionnaire information 525.
　＜４．会計処理＞
　次に、会計処理について、図９～図１３を参照しつつ説明する。図９は会計処理のフローチャート、図１０～図１３は会計処理中にタッチパネルディスプレイに表示される会計画面である。 <4. Accounting>
Next, the accounting process will be described with reference to FIGS. 9 to 13. 9 is a flowchart of the accounting process, and FIGS. 10 to 13 are accounting screens displayed on the touch panel display during the accounting process.
　上記のように、アンケート処理において、回答終了ボタンまたはスキップボタンがタッチされると、タッチパネルディスプレイには、図１０に示す会計開始画面が表示される（ステップＳ２１）。この会計開始画面８１には、皿１１を投入装置３３に投入することを促す記載８１１と、キャンセルボタン８１２と、が表示されている。この会計開始画面８１は、数秒間表示され（例えば、２～１０秒程度）、その後、図１１に示す投入説明画面８２が表示される（ステップＳ２２）。 As described above, when the answer end button or the skip button is touched in the questionnaire processing, the accounting start screen shown in FIG. 10 is displayed on the touch panel display (step S21). On the accounting start screen 81, a description 811 prompting the dish 11 to be loaded into the charging device 33 and a cancel button 812 are displayed. The accounting start screen 81 is displayed for several seconds (for example, about 2 to 10 seconds), and then the input explanation screen 82 shown in FIG. 11 is displayed (step S22).
　図１１に示すように、投入説明画面８２には、投入の説明８２１と、キャンセルボタン８２２と、呼出ボタン８２３と、投入完了ボタン８２４と、が表示されている。投入の説明８２１には、投入装置３３に投入される皿１１の種類、投入処理の方法が表示されている。そして、全ての皿１１が投入されると、顧客は投入完了ボタン８２４をタッチする。 As shown in FIG. 11, the input explanation screen 82 displays the input explanation 821, the cancel button 822, the call button 823, and the input completion button 824. In the description of charging 821, the type of the dish 11 to be charged to the charging device 33 and the method of charging processing are displayed. Then, when all the dishes 11 are loaded, the customer touches the loading completion button 824.
　投入完了ボタンがタッチされると（ステップＳ２３のＹＥＳ）、タッチパネルディスプレイ３２には、会計確認画面８３が表示される（ステップＳ２４）。この会計確認画面８３には、会計表８３１が表示されている。会計表８３１には、タッチパネルディスプレイ３２で注文した皿１１の種類と枚数、及び投入装置３３に投入した皿１１の種類と枚数が表示され、さらに、これらの皿１１の枚数に応じた合計金額が表示されている。この会計表は、例えば、投入された皿１１から注文された皿１１が差し引かれることなどの演算が制御部５１によって行われることで、作成される。なお、料金については、皿１１の数だけでなく、皿の種類に応じて決定してもよい。その他、この会計確認画面８３には、キャンセルボタン８３２と、呼出ボタン８３３と、会計完了ボタン８３４と、が表示されている。 When the input completion button is touched (YES in step S23), the accounting confirmation screen 83 is displayed on the touch panel display 32 (step S24). The accounting table 831 is displayed on the accounting confirmation screen 83. The accounting table 831 displays the type and number of plates 11 ordered on the touch panel display 32, and the type and number of plates 11 inserted into the loading device 33, and further, the total amount according to the number of these plates 11 is displayed. It is displayed. This accounting table is created by, for example, performing an operation such as subtracting the ordered plate 11 from the inserted plate 11 by the control unit 51. The fee may be determined not only according to the number of dishes 11 but also according to the type of dishes. In addition, a cancel button 832, a call button 833, and an accounting completion button 834 are displayed on the accounting confirmation screen 83.
　ここで、顧客は皿１１の枚数及び合計金額を確認し、これらに問題がなければ、会計完了ボタン８３４をタッチする（ステップＳ２５のＹＥＳ）。問題がある場合には、呼出ボタン８３３をタッチして、店舗スタッフを呼び出すことができる。 Here, the customer confirms the number of plates 11 and the total amount, and if there is no problem with these, touch the accounting completion button 834 (YES in step S25). If there is a problem, the store staff can be called by touching the call button 833.
　そして、会計完了ボタン８３４がタッチされると、皿１１の種類、枚数、及び合計金額が会計情報５２４として記憶されるとともに、ＰＯＳレジ（図示省略）に送信される。また、タッチパネルディスプレイ３２には、図１３に示す会計完了画面が表示される（ステップＳ２６）。この会計完了画面には、確定した会計表８４１及び呼出ボタン８４２が示されるとともに、客席ブース３の番号等が記載された案内票（図示省略）をＰＯＳレジまで持っていくことが促される。なお、案内票には、客席ブース３を特定する番号等が記載されている。この案内票は、受付で、店舗スタッフから顧客に渡されてもよいし、客席ブースに着席する際に渡されてもよい。その後、顧客はＰＯＳレジに向かい、支払いを行う。 Then, when the accounting completion button 834 is touched, the type, number of plates, and total amount of the dishes 11 are stored as accounting information 524 and transmitted to the POS cash register (not shown). Further, the touch panel display 32 displays the accounting completion screen shown in FIG. 13 (step S26). On this checkout completion screen, the final checkout table 841 and the call button 842 are shown, and it is urged to bring a guide sheet (not shown) on which the number of the audience booth 3 and the like are written to the POS cash register. The guide slip contains a number or the like that identifies the audience booth 3. This guide slip may be handed to the customer by the store staff at the reception desk, or may be handed to the customer when seated at the audience booth. After that, the customer goes to the POS cash register and makes a payment.
　＜５．特徴＞
　本実施形態に係る飲食物提供システムでは、会計開始ボタン６３５をタッチ後に、タッチパネルディスプレイ３２にアンケート画面７が表示されるようになっている。その後、アンケートに回答するか、スキップボタン７４をタッチしなければ、会計処理に進めないようになっている。したがって、顧客が会計処理を行う際には、必ずアンケート画面７を見ることになる。その結果、アンケートの回答率を向上することができる。特に、本実施形態では、会計処理という顧客が必ず行わなければならない処理の開始前に、アンケート画面７を表示しているため、顧客は、この店舗で飲食をする限り、アンケート画面７を必ず目にすることになる。したがって、顧客の意思に関わらず、アンケート画面７を自動的に表示することができるため、アンケートの回答率を向上することができる。 <5. Features>
In the food and drink providing system according to the present embodiment, the questionnaire screen 7 is displayed on the touch panel display 32 after the checkout start button 635 is touched. After that, unless you answer the questionnaire or touch the skip button 74, you cannot proceed to the accounting process. Therefore, when the customer performs accounting processing, he / she always sees the questionnaire screen 7. As a result, the response rate of the questionnaire can be improved. In particular, in the present embodiment, since the questionnaire screen 7 is displayed before the start of the processing that the customer must perform, such as accounting processing, the customer always sees the questionnaire screen 7 as long as he / she eats and drinks at this store. Will be. Therefore, the questionnaire screen 7 can be automatically displayed regardless of the customer's intention, so that the response rate of the questionnaire can be improved.
　但し、アンケート画面７には、スキップボタン７４が表示されているため、このスキップボタン７４をタッチすれば、アンケートへの回答をスキップすることができる。したがって、顧客に対してアンケートへの回答を強要するものではないため、アンケートへの回答を顧客の都合に合わせることができる。 However, since the skip button 74 is displayed on the questionnaire screen 7, the answer to the questionnaire can be skipped by touching the skip button 74. Therefore, since the customer is not forced to answer the questionnaire, the answer to the questionnaire can be adjusted to the customer's convenience.
　＜６．変形例＞
　以上、本発明の一実施形態について説明したが、本発明はこれに限定されるものではなく、その趣旨を逸脱しない限りにおいて種々の変更が可能である。なお、以下の変形例は適宜、組み合わせることができる。 <6. Modification example>
Although one embodiment of the present invention has been described above, the present invention is not limited to this, and various modifications can be made without departing from the spirit of the present invention. The following modifications can be combined as appropriate.
（１）上記実施形態では、投入口３３１に皿１１を投入することで、第１搬送路２から取り出した皿の数を算出している。しかしながら、皿１１の数の算出方法は特には限定されず、例えば、カメラで第１搬送路２を搬送される収容体１を撮影し、収容体１から取り出された皿１１の数を画像処理により算出することもできる。 (1) In the above embodiment, the number of dishes taken out from the first transport path 2 is calculated by inserting the dishes 11 into the loading port 331. However, the method for calculating the number of dishes 11 is not particularly limited. For example, the number of dishes 11 taken out from the container 1 is image-processed by photographing the container 1 transported through the first transport path 2 with a camera. It can also be calculated by.
　上記実施形態では、注文された飲食物は、第２搬送路４で搬送しているが、搬送路を一つだけにし、注文された飲食物が載る皿１１もこの搬送路で搬送することができる。この場合、注文されたさらには、その旨が分かるような目印等（例えば、客席ブース３の番号、注文内容など）を付する必要がある。 In the above embodiment, the ordered food and drink are transported by the second transport path 4, but the ordered food and drink may be transported by only one transport path, and the plate 11 on which the ordered food and drink is placed may also be transported by this transport path. can. In this case, it is necessary to attach a mark or the like (for example, the number of the audience booth 3, the order details, etc.) so that the order can be understood.
（２）収容体１の構成は特には限定されず、飲食物を覆う蓋部を有し、皿１１を支持できればよい。また、第１搬送路２では、収容体１ではなく、飲食物が載る皿１１だけを搬送するようにすることもできる。 (2) The configuration of the housing 1 is not particularly limited, as long as it has a lid for covering food and drink and can support the dish 11. Further, in the first transport path 2, it is possible to transport only the plate 11 on which food and drink are placed, not the housing 1.
（３）上述した各種の処理は、１つまたは複数のコンピュータによって制御されていればよい。したがって、例えば、注文処理、アンケート処理、及び会計処理を行うモジュールを１つまたは複数のコンピュータで構成することができる。また、記憶部５２に記憶されている各種のデータ５２１～５２５を複数のコンピュータに記憶することもできる。また、上述した各種の処理は、汎用のＣＰＵを有するコンピュータによって実現されているが、処理の一部または全部を、１または複数の専用のプロセッサにより実現してもよい。本発明に係るアンケート実施装置は、上記実施形態に係る処理装置５及びタッチパネルディスプレイ３２により構成することができるが、少なくとも上記図７に示すフローチャートのステップＳ１１，Ｓ１２，Ｓ１４，Ｓ１５、及び会計の開始処理を実行できるように構成されていればよい。 (3) The various processes described above may be controlled by one or more computers. Therefore, for example, a module for performing order processing, questionnaire processing, and accounting processing can be configured by one or more computers. Further, various data 521 to 525 stored in the storage unit 52 can be stored in a plurality of computers. Further, although the various processes described above are realized by a computer having a general-purpose CPU, a part or all of the processes may be realized by one or a plurality of dedicated processors. The questionnaire executing device according to the present invention can be configured by the processing device 5 and the touch panel display 32 according to the above embodiment, but at least steps S11, S12, S14, S15 of the flowchart shown in FIG. 7 and the start of accounting. It suffices if it is configured so that the process can be executed.
（４）図８で示したアンケート画面は一例であり、アンケートの内容、数、回答方式は適宜変更することができる。 (4) The questionnaire screen shown in FIG. 8 is an example, and the content, number, and response method of the questionnaire can be changed as appropriate.
（５）上記実施形態で示した注文処理、及び会計処理は一例であり、タッチパネルディスプレイに表示される画面も含め、種々の変更が可能である。 (5) The order processing and accounting processing shown in the above embodiment are examples, and various changes can be made including the screen displayed on the touch panel display.
（６）上記実施形態では、会計開始ボタン６３５がタッチされた後で、且つ会計処理が始まる前に、アンケート処理が実行されているが、これ以外のタイミング、あるいは他の手続の前にアンケート処理を行うこともできる。 (6) In the above embodiment, the questionnaire processing is executed after the accounting start button 635 is touched and before the accounting processing starts, but the questionnaire processing is executed at other timings or before other procedures. Can also be done.
（７）アンケートに回答した顧客に報酬を付与することもでき、これによってアンケートの回答率を向上することもできる。例えば、アンケートに回答した場合には、タッチパネルディスプレイや、客席ブースに配置した機器による遊戯を提供することができる。あるいは、アンケートに回答した場合には、会計情報等に、アンケートに回答した旨のフラグを付与し、このフラグが付与されている場合には、ＰＯＳレジにおいて、ポイントの付与、料金の割引、商品の提供を行うこともできる。 (7) It is also possible to give a reward to the customer who answered the questionnaire, thereby improving the response rate of the questionnaire. For example, when answering a questionnaire, it is possible to provide a play with a touch panel display or a device arranged in the audience booth. Alternatively, when the questionnaire is answered, a flag indicating that the questionnaire has been answered is given to the accounting information, etc., and when this flag is given, points are given, the fee is discounted, and the product is given at the POS cash register. Can also be provided.
（８）上記実施形態では、本発明の飲食物提供システムを寿司の提供システムに適用したが、これ以外の飲食物の提供であってもよい。また、上述した搬送路の構成、客席ブースの構成は一例であり、適宜変更することができる。また、投入装置は必須ではなく、皿の数のカウント方法は特には限定されない。したがって、店舗スタッフによって皿の数、種類をカウントすることもできる。 (8) In the above embodiment, the food and drink providing system of the present invention is applied to the sushi serving system, but other foods and drinks may be provided. Further, the configuration of the transport path and the configuration of the audience booth described above are examples, and can be changed as appropriate. Further, the feeding device is not indispensable, and the method of counting the number of dishes is not particularly limited. Therefore, the number and types of dishes can be counted by the store staff.
１１　皿
２　第１搬送路
３２　タッチパネルディスプレイ
４　第２搬送路
５　処理装置（アンケート実施装置の一部）
５１　制御部 11 Dish 2 1st transport path 32 Touch panel display 4 2nd transport path 5 Processing device (part of questionnaire implementation device)
51 Control unit

Claims (5)

  1. 　タッチパネルディスプレイと、
    　少なくとも、前記タッチパネルディスプレイに表示する画面を制御する制御部と、
    を備え、
    　前記制御部は、
    　所定の手続を開始するための開始ボタンを、前記タッチパネルディスプレイに表示するステップと、
    　前記開始ボタンがタッチされたとき、前記タッチパネルディスプレイに、タッチ入力によって回答可能なアンケートと、前記アンケートをスキップするためのスキップボタンと、を表示するステップと、
    　前記アンケートに対するタッチ入力が完了したとき、または前記スキップボタンがタッチされたときに、前記所定の手続のための手続画面を前記タッチパネルディスプレイに表示するステップと、
    を実行するように構成されている、アンケート実施装置。     Touch panel display and
    At least, a control unit that controls the screen displayed on the touch panel display,
    With
    The control unit
    A step of displaying a start button for starting a predetermined procedure on the touch panel display, and
    A step of displaying a questionnaire that can be answered by touch input and a skip button for skipping the questionnaire on the touch panel display when the start button is touched.
    A step of displaying the procedure screen for the predetermined procedure on the touch panel display when the touch input for the questionnaire is completed or the skip button is touched.
    A survey implementation device that is configured to perform.
  2. 　前記タッチパネルディスプレイは、飲食店の客席またはその近傍に配置され、
    　前記所定の手続は、会計手続である、請求項１に記載のアンケート実施装置。     The touch panel display is arranged at or near the audience seats of a restaurant.
    The questionnaire executing device according to claim 1, wherein the predetermined procedure is an accounting procedure.
  3. 　前記制御部は、飲食物の注文を受け付けるための注文画面を前記タッチパネルディスプレイに表示するように構成されている、請求項２に記載のアンケート実施装置。 The questionnaire execution device according to claim 2, wherein the control unit is configured to display an order screen for accepting orders for food and drink on the touch panel display.
  4. 　前記制御部は、前記アンケートに対するタッチ入力が完了した後に、アンケート入力者に対して報酬を付与するように構成されている、請求項１から３のいずれかに記載のアンケート実施装置。 The questionnaire executing device according to any one of claims 1 to 3, wherein the control unit is configured to give a reward to the questionnaire input person after the touch input for the questionnaire is completed.
  5. 　コンピュータに、
    　所定の手続を開始するための開始ボタンを、タッチパネルディスプレイに表示するステップと、
    　前記開始ボタンがタッチされたとき、前記タッチパネルディスプレイに、タッチ入力によって回答可能なアンケートと、前記アンケートをスキップするためのスキップボタンと、を表示するステップと、
    　前記アンケートに対するタッチ入力が完了したとき、または前記スキップボタンがタッチされたときに、前記所定の手続のための手続画面を前記タッチパネルディスプレイに表示するステップと、
    を実行させる、アンケート実施プログラム。     On the computer
    A step of displaying a start button on the touch panel display to start a predetermined procedure, and
    A step of displaying a questionnaire that can be answered by touch input and a skip button for skipping the questionnaire on the touch panel display when the start button is touched.
    A step of displaying the procedure screen for the predetermined procedure on the touch panel display when the touch input for the questionnaire is completed or the skip button is touched.
    Questionnaire implementation program to execute.
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