WO2021141511A1 - Système en ligne d'attribution de rencontres - Google Patents

Système en ligne d'attribution de rencontres Download PDF

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Publication number
WO2021141511A1
WO2021141511A1 PCT/RU2020/000005 RU2020000005W WO2021141511A1 WO 2021141511 A1 WO2021141511 A1 WO 2021141511A1 RU 2020000005 W RU2020000005 W RU 2020000005W WO 2021141511 A1 WO2021141511 A1 WO 2021141511A1
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WO
WIPO (PCT)
Prior art keywords
online
queue
time
user
service
Prior art date
Application number
PCT/RU2020/000005
Other languages
English (en)
Russian (ru)
Inventor
Файсэл Ашфаг Сатти МОХАММЕД
Original Assignee
НЕЧАЕВ, Марк Александрович
Файсэл Ашфаг Сатти МОХАММЕД
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by НЕЧАЕВ, Марк Александрович, Файсэл Ашфаг Сатти МОХАММЕД filed Critical НЕЧАЕВ, Марк Александрович
Priority to PCT/RU2020/000005 priority Critical patent/WO2021141511A1/fr
Publication of WO2021141511A1 publication Critical patent/WO2021141511A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Definitions

  • the invention relates to the field of organization, planning, scheduling or allocation of time, human resources, namely, to the field of planning, scheduling and distribution of time for servicing persons using an online system (online platform).
  • This solution relates to a queue management system and method, and in particular, but not exclusively, to a time-based queue management system and method to provide a user with a dynamic and unique time-based queue number and allow the user to queue up to purchase a product and / or services through a communication device locally or remotely from another location.
  • the queue management system and method allows the user to join the queue without the need to be physically present at the location of the merchant or service provider, and also provides the user with the ability and flexibility to use the waiting time as needed, providing an approximate time when the user's turn will come.
  • the queue management system can also be integrated into a queue payment system, further allowing the user to seamlessly place an order for a product and / or service and pay for a desired product and / or service via a communication device locally or remotely from another location.
  • This system and method of queue management allows the user to queue up to purchase a product and / or service through a communication device locally or remotely from another place, that is, online, as well as provides the user with the ability and flexibility to use the timeout as needed by providing an approximate time when it is the user's turn.
  • N ° WO2018194513 offers the opportunity to queue not only at the place of service or purchase of goods, but also remotely, that is, online, and also indicates the approximate time of the queue, but this solution does not disclose how the approximate time of the onset of the queue is calculated and does not notify the user about the current queue and the time of the onset of his queue, which makes this system insufficiently convenient and effective in modern conditions.
  • the technical solution “ONLINE MEETING APPOINTMENT” declared for registration is an online system of appointment and scheduling of the user's service time completely online, calculating the approximate time of his turn and notifying the user of the current queue and the time of his queue.
  • the declared online system for scheduling appointments allows you to solve the technical problem of the lack of a full-fledged online system (platform) for scheduling and scheduling the time for servicing users by institutions, organizations, with calculating the time of the onset of his service queue and notifying the user about the current queue and the time of his queue in real time.
  • the technical result of the proposed technical solution "ONLINE MEETING APPOINTMENT” is that the proposed system allows users of the system to most efficiently plan their personal time in line with service providers, taking into account all factors - delays of the service provider itself, delays of users from the queue and others, and also generally expands the arsenal of methods and tools for planning and allocating time for the provision of services by individuals, organizations and institutions.
  • the online appointment scheduling system is a specialized online system (online platform) for scheduling and scheduling the time for the provision of services by individuals, institutions and organizations (service providers) with the possibility of remotely assigning a queue for the provision of services online and specifying on the approximate time of the onset of this queue, characterized in that this system is an online platform or online application integrated with service providers, on the one hand, and users, on the other hand, while the online platform or online application informs the user in real time about the number of his queue for service, the number of the current served queue, and also roughly calculates the time of the onset of his queue, taking into account all current factors and the situation in real time, and informs the user about the time of the onset of the queue, the time when the user needs o prepare for a physical or online meeting through notifications, email, SMS, instant messengers and other means.
  • online platform online application for scheduling and scheduling the time for the provision of services by individuals, institutions and organizations (service providers) with the possibility of remotely assigning a queue for the provision of services online and specifying on the approximate time
  • the proposed online platform or online application (hereinafter referred to as the system) is integrated with persons, institutions and organizations that provide services (service providers), including their operators, and users.
  • User "A” wishing to receive a service from the service provider "B” uses the system to queue up for the provision of services in "B” remotely online.
  • the proposed system assigns "A” the sequence number of the sequence, for example "C-12”. Further, the system informs "A” about its serial number, as well as about the serial number of the current queue served by "B", for example, what is now served by "S-8".
  • the system informs "A” about the approximate time of the onset of his turn, taking into account all current factors and the situation in real time, including taking into account delays in the provision of services "B", delays of other users in the queue, etc.
  • the system also informs "A ", Taking into account the distance between” A “and” B “and other factors, through notifications by e-mail, SMS, through instant messengers, etc. about when it is desirable for” A “to go to the side of” B “if the provision of services involves a physical participation "A", or when to start preparing the device for online communication when providing services remotely.
  • the most effective saving and scheduling of time “A” is achieved, as well as efficient distribution of queue “B”, and “A” gets the opportunity to leave during the queue and go about his business.
  • the novelty and inventive level of the presented invention lies in the fact that the claimed online system for scheduling appointments allows in real time to inform users about the number of their queue when rendering services to them by persons, institutions and organizations, the number of the current queue, as well as about the approximate time of the users' queue. taking into account all current factors and the situation in real time and notify them of the time to start preparing for the meeting.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention se rapporte au domaine de la planification, de la constitution d'inscriptions et de la répartition du temps de services de personnes à l'aide d'un système en ligne. Ce système en ligne d'attribution de rencontres consiste en un système en ligne dédié d'attribution et de planification du temps de fourniture de services par des personnes, des institutions et des organisations afin d'attribuer à distance des files d'attente pour la fourniture de services en mode en ligne et indiquer le temps approximatif du tour de ladite file d'attente. Ce système consiste en une plateforme en ligne ou une application en ligne intégrée à des fournisseurs de services d'un côté, et à des utilisateurs de l'autre; la plateforme en ligne informe l'utilisateur en temps réel de son numéro dans la file d'attente en vue du service, du numéro dans file d'attente courante desservi, et calcule également de manière orientée le temps de venue de son tour en tenant compte de tous les facteurs courants et de la situation en temps réel, et informe l'utilisateur du temps de venue de son tour, ce qui permet aux utilisateurs du système de planifier plus efficacement leur temps personnel dans la file d'attente des fournisseurs de service en tenant compte de tous les facteurs, comme les retards du fournisseur de services lui-même, les retards des utilisateurs dans la file d'attente, etc.
PCT/RU2020/000005 2020-01-09 2020-01-09 Système en ligne d'attribution de rencontres WO2021141511A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/RU2020/000005 WO2021141511A1 (fr) 2020-01-09 2020-01-09 Système en ligne d'attribution de rencontres

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/RU2020/000005 WO2021141511A1 (fr) 2020-01-09 2020-01-09 Système en ligne d'attribution de rencontres

Publications (1)

Publication Number Publication Date
WO2021141511A1 true WO2021141511A1 (fr) 2021-07-15

Family

ID=76788226

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/RU2020/000005 WO2021141511A1 (fr) 2020-01-09 2020-01-09 Système en ligne d'attribution de rencontres

Country Status (1)

Country Link
WO (1) WO2021141511A1 (fr)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20150370829A1 (en) * 2008-09-12 2015-12-24 Dimitris Achlioptas Interpersonal Spacetime Interaction System
US20170279862A1 (en) * 2014-09-05 2017-09-28 Minerva Project, Inc. System and method for tracking events and providing feedback in a virtual conference
WO2018194513A1 (fr) * 2017-04-17 2018-10-25 Lovearth Ecolife Pte. Ltd. Système et procédé de gestion de file d'attente

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20150370829A1 (en) * 2008-09-12 2015-12-24 Dimitris Achlioptas Interpersonal Spacetime Interaction System
US20170279862A1 (en) * 2014-09-05 2017-09-28 Minerva Project, Inc. System and method for tracking events and providing feedback in a virtual conference
WO2018194513A1 (fr) * 2017-04-17 2018-10-25 Lovearth Ecolife Pte. Ltd. Système et procédé de gestion de file d'attente

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