WO2020230634A1 - Information processing device, information processing method, and information processing program - Google Patents

Information processing device, information processing method, and information processing program Download PDF

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Publication number
WO2020230634A1
WO2020230634A1 PCT/JP2020/018193 JP2020018193W WO2020230634A1 WO 2020230634 A1 WO2020230634 A1 WO 2020230634A1 JP 2020018193 W JP2020018193 W JP 2020018193W WO 2020230634 A1 WO2020230634 A1 WO 2020230634A1
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WO
WIPO (PCT)
Prior art keywords
information
terminal
user
unit
facility
Prior art date
Application number
PCT/JP2020/018193
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French (fr)
Japanese (ja)
Inventor
正浩 木森
哲平 佐溝
Original Assignee
株式会社 ゼンショーホールディングス
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 株式会社 ゼンショーホールディングス filed Critical 株式会社 ゼンショーホールディングス
Priority to CN202080035015.5A priority Critical patent/CN113841169A/en
Priority to JP2021519368A priority patent/JPWO2020230634A1/ja
Publication of WO2020230634A1 publication Critical patent/WO2020230634A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the present invention relates to an information processing device, an information processing method, and an information processing program.
  • the restaurant prepares a predetermined reservation form, asks the user to write the name and the number of people in order, and guides the user to the seat or the like in the order of writing.
  • the reservation management method as described above if the reservation management method as described above is used, the burden on each of the facility side and the user side becomes heavy, and an order management terminal is arranged in the facility, and the order management terminal is used. It is configured to accept input waiting in line.
  • the order management terminal can display the waiting status on the display unit, and can present the approximate waiting time to the user.
  • Patent Document 1 is a device specialized in accepting a user's waiting list.
  • a computer system can be used in various situations such as inputting a user's order, presenting the order contents to the kitchen, issuing an accounting slip regarding the order contents, and performing accounting processing based on the accounting slip. Is being used. For this reason, stores such as restaurants are required to unify the computer systems used in the stores. Also, for example, when a user is waiting in line at a restaurant, the user is given a menu to decide which dish to order, and when the user is guided to a seat, an employee takes an order and the order is placed in the kitchen. It is supposed to be passed to. Since the amount of work of employees is relatively large at the time of congestion when waiting in line occurs, it is required to improve work efficiency.
  • An object of the present invention is to provide an information processing device, an information processing method, and an information processing program that can aim at improving work efficiency when a facility is crowded.
  • One aspect of the information processing device includes a usage information reception unit that receives usage information that the user wants to use the facility from an external terminal, and an item information reception unit that receives product information about the item that the user wants to provide at the facility from the terminal.
  • the order notification unit When the waiting order is the user's turn to own the terminal, the order notification unit notifies the terminal that it is the user's turn, and when the waiting order is the user's turn to own the terminal, the item It is equipped with an item information notification unit that notifies the facility of the item information received by the information reception unit.
  • the information transmission control unit when the information transmission control unit receives usage information from each of a plurality of terminals by the usage information receiving unit, the information transmission control unit is determined based on the number of usage information and the number of people included in the usage information. At least one of the waiting order, the number of people waiting, and the waiting time may be transmitted to the terminal as information.
  • the item information notification unit when the item information notification unit receives the price information regarding the price of the item corresponding to the item information, the item information may be notified to the facility.
  • the item information notification unit may notify the facility of the item information when the response information is received from the terminal in response to the notification to the terminal by the order notification unit.
  • usage information when usage information is received from a plurality of terminals by the usage information reception unit, when the number of usage information exceeds a preset first threshold value, usage information of one or more other facilities is obtained. It is also possible to provide another facility proposal unit that acquires the number of other facilities and proposes to the terminal other facilities whose number of usage information of other facilities is less than a preset second threshold value.
  • the usage determination unit when a notification is given by the turn notification unit, the usage determination unit that determines whether or not the facility has been used in response to the notification, and the next time, the facility is determined according to the determination result of the usage determination unit. It may be provided with a preferential information control unit that transmits preferential information to the terminal when the user is preferentially used.
  • the computer when the computer receives usage information from an external terminal in the usage information reception step for receiving usage information related to waiting for a facility, and in the usage information reception step, predetermined information is transmitted to the terminal.
  • the item information reception step for receiving the item information about the item that the user wants to provide at the facility from the terminal, and the waiting order become the user's turn to own the terminal, it is the user's turn.
  • One aspect of the information processing program is a usage information reception function that receives usage information related to waiting for a facility from an external terminal to a computer, and when the usage information is received by the usage information reception function, it sends predetermined information to the terminal.
  • the information transmission control function the item information reception function that accepts item information about the item that the user wants to provide at the facility from the terminal, and the user's turn when the waiting order is the user's turn to own the terminal. It realizes an order notification function that notifies the terminal of this, and an item information notification function that notifies the facility of the item information received by the item information reception function when the waiting order is the user's turn to own the terminal. ..
  • the information processing device when the usage information and the item information are received from the terminal of the user who wants to use the facility, when the waiting order becomes the user's turn to own the terminal, it is the user's turn. Since the terminal is notified and the item information is notified to the facility, it is possible to aim at improving work efficiency when the facility is crowded. Further, the information processing method and the information processing program of one aspect can exert the same effect as the information processing apparatus of one aspect described above.
  • FIG. 1 is a diagram for explaining an information processing system according to an embodiment.
  • the information processing system 1 includes a terminal 10 and an information processing device 100.
  • the terminal 10 of the information processing system 1 is not limited to one as illustrated in FIG. 1, and may be a plurality of terminals 10.
  • the information processing device 100 is arranged in various facilities.
  • the facility is, for example, a facility that provides a service to a user, and a specific example is a restaurant such as a restaurant.
  • the facility is not limited to the specific example described above, and may be various stores such as a financial institution such as a bank and a post office.
  • a facility is a facility where a user may have to wait in line. In the following description, restaurant 20 will be described as an example of the facility.
  • the information processing device 100 is adapted to accept a waiting list of users who cannot be seated.
  • the information processing device 100 receives an order for food from the user while the user is waiting in line, and notifies the kitchen of the order contents when the user is seated.
  • FIG. 2 is a block diagram for explaining the information processing apparatus according to the embodiment.
  • the information processing device 100 includes a communication unit 101, a storage unit 102, a display unit 103, a usage information reception unit 111, an information transmission control unit 112, an item information reception unit 113, an order notification unit 114, an item information notification unit 115, and other facility proposals.
  • a unit 116, a usage determination unit 117, and a preferential information control unit 118 are provided.
  • the communication unit 101 is a communication device capable of communicating with one or a plurality of terminals 10. Further, the communication unit 101 may communicate with the information processing device 100a arranged in another restaurant 21. Here, when communicating with the terminal 10, the communication unit 101 may send and receive information via the Internet, or may send and receive information via the local area network in the restaurant 20.
  • the storage unit 102 is a storage device such as a memory and a hard disk.
  • the display unit 103 is a display device.
  • the usage information reception unit 111 receives usage information desired to use the restaurant 20 from the external terminal 10 via the communication unit 101.
  • the usage information receiving unit 111 can use various methods as a method of receiving usage information.
  • the terminal 10 installs the application provided by the restaurant 20 in advance, and the application performs processing based on the user's operation to transmit the usage information to the information processing device 100.
  • the user operates a screen for applying for use on the display unit 11 of the terminal 10 and operates a usage application button (“new reception” button 12 (see FIG. 3)) displayed on the screen. That is.
  • FIG. 3 is a first diagram for explaining an example of a screen displayed on the display unit of the terminal.
  • the restaurant 20 is provided with a transmission unit (not shown) for transmitting a beacon signal.
  • the beacon signal includes information on the usage status of the restaurant 20 (the status of waiting in line).
  • the terminal 10 displays a screen as illustrated in FIG. 3 based on the operation of the application.
  • the user who is scheduled to be guided next (next guidance schedule number) and the number of groups of users who are waiting in line are displayed.
  • the guide schedule number is a number given to the user by the restaurant 20.
  • a "new reception" button 12 to be operated when the user of the terminal 10 wishes to wait in line is displayed.
  • the terminal 10 transmits usage information to the information processing device 100 by performing short-range wireless communication with the communication unit 101 (or via a local area network). May be. Further, the terminal 10 may transmit usage information to the information processing device 100 via a public communication network (Internet). That is, the terminal 10 may apply for waiting for the restaurant 20 before entering the restaurant 20. Further, the terminal 10 displays a two-dimensional information code (for example, a QR code (registered trademark), a barcode, etc.) in which usage information is recorded on the display unit 11, and a reading unit (camera unit) of the information processing device 100 (FIG. By having the two-dimensional information code read by (not shown), the usage information may be transmitted (transmitted) from the terminal 10 to the information processing device 100.
  • the terminal 10 is not limited to the above example, and the usage information may be transmitted to the information processing device 100 by various methods.
  • the usage information is, for example, information indicating that the restaurant 20 is desired to be used.
  • the usage information may include information on various desired seats such as the number of people in the group (the number of people waiting in line) and the desire for non-smoking seats or smoking seats.
  • the information is input to the terminal 10 (application) based on, for example, a user operation.
  • the usage information may include, for example, identification information for identifying the terminal 10 (user).
  • the information processing device 100 can identify the terminal 10 (user) by the identification information.
  • the usage information may include, for example, contact information (for example, a pre-registered address) for transmitting information from the information processing device 100 to the terminal 10.
  • the terminal 10 may request confirmation of the user's health condition (for example, the presence or absence of fever) based on the processing of the above-mentioned application.
  • the terminal 10 has a button that allows the display unit 11 to select whether the health condition is "good” or “poor”, or a button that allows the display unit 11 to select whether the symptom of fever is "present” or “not present”. May be displayed and the user may be asked to confirm.
  • the terminal 10 may include health condition information indicating the health condition of the user as a result of the confirmation in the usage information.
  • the information processing device 100 is for having an employee of the restaurant 20 confirm the health condition of the user in detail when a user with a poor health condition visits the store based on the usage information (health condition information).
  • the warning may be displayed on the display unit 103.
  • the employee of the restaurant 20 may measure the temperature of the user on the spot when the user has a symptom of fever based on the health condition information, and whether or not there is a symptom other than the fever. May be confirmed.
  • an employee of restaurant 20 provides a service at restaurant 20 if there is no problem with the user's health condition, while a user with a health condition visits the health management bureau if there is a problem with the user's health condition. You may report that you have done so and refuse to provide the service to that user.
  • the information transmission control unit 112 When the information transmission control unit 112 receives the usage information by the usage information reception unit 111, the information transmission control unit 112 transmits predetermined information to the terminal 10. As a specific example, when the information transmission control unit 112 receives the usage information from each of the plurality of terminals 10 by the usage information receiving unit 111, the information transmission control unit 112 is based on the number of usage information and the number of people included in the usage information. At least one of the waiting order, the number of people waiting, and the waiting time is transmitted to the terminal 10 as predetermined information.
  • the information processing device 100 can receive usage information from a plurality of terminals 10.
  • the information transmission control unit 112 When the information transmission control unit 112 receives the usage information, the information transmission control unit 112 counts the number of received usage information (waiting number (group number)) and the number of people in the group. For example, when the information processing apparatus 100 receives more usage information than the restaurant seats based on the number of receptions of usage information and the seat information of the restaurant 20, a waiting list occurs. It is possible to grasp that (the number of groups waiting in line and the number of people waiting in line).
  • the information processing device 100 obtains the user's staying time by acquiring the time when the user performs accounting (store exit time) and the time input when the user enters the store (store entry time). It is possible to grasp.
  • the store entry time is, for example, the time when the usage information is received by the usage information reception unit 111, the time when the employee enters the information processing device 100 when the user enters the store, and the like.
  • the store leaving time is not limited to the above example, and may be, for example, the time input by the employee to the information processing device 100 when the user leaves the store.
  • the usage information transmitted from the terminal 10 may include identification information.
  • the seat number that guides the user who owns the terminal 10 may be input to the information processing device 100 by the employee.
  • the seat number of the user leaving the store may be input to the information processing device 100 by the employee.
  • the information transmission control unit 112 acquires the average staying time based on, for example, acquiring the staying time of a plurality of users.
  • the information transmission control unit 112 may acquire a plurality of average staying times for each day of the week, each time zone, each gender of the user, or each number of people in the group.
  • the information transmission control unit 112 waits for a user who has already waited in line for the terminal 10 of the user who has received the usage information by the usage information receiving unit 111.
  • the communication unit 101 is controlled to transmit the number of people. Further, the information transmission control unit 112 is based on the number of waiters and the number of groups of users who are already waiting in line for the terminal 10 of the user who has received the usage information by the usage information reception unit 111, and the average stay time.
  • the communication unit 101 is controlled to estimate the waiting time and transmit the waiting time.
  • the information transmission control unit 112 updates the number of waits, the number of people waiting, and the waiting time, and transmits the updated information to the terminal 10, for example, when the users waiting in line are seated in sequence.
  • the communication unit 101 may be controlled.
  • the information transmission control unit 112 subtracts the information of the first waiting user from the number of waiting, the number of waiting people, and the waiting time, and the second and subsequent users. The subtracted result may be transmitted to the terminal 10 of the user who is waiting in line.
  • FIG. 4 is a second diagram for explaining an example of a screen displayed on the display unit of the terminal.
  • the terminal 10 may display the screen illustrated in FIG. 4 on the display unit 11 as a screen separate from the screen illustrated in FIG. That is, when the terminal 10 receives the information on the number of waits, the number of people waiting, and the waiting time transmitted from the information processing device 100, the number of waits, the number of people waiting, and the waiting time are displayed on the display unit 11 as illustrated in FIG. To do.
  • the item information receiving unit 113 receives the item information about the item that the user wants to provide at the restaurant 20 from the terminal 10.
  • the item is, for example, a dish provided by restaurant 20.
  • the user can order food while waiting in line at restaurant 20.
  • the terminal 10 can activate the above-mentioned application based on the operation of the user and order food through the application.
  • the terminal 10 displays a dish order screen based on the user's operation, and transmits information on the selected dish to the information processing device 100 as item information.
  • the item information receiving unit 113 receives the item information via the communication unit 101.
  • the item information receiving unit 113 stores the item information in the storage unit 102.
  • FIG. 5 is a diagram for explaining an example of a screen displayed on the display unit of the information processing apparatus.
  • the information processing apparatus 100 may display the user waiting in line on the display unit 103.
  • the order, the number of users waiting in line, and the desire for a non-smoking seat or a smoking seat are displayed on the display unit 103. Further, in the case of the example shown in FIG.
  • a button (call button (“selection” button 201)) for guiding the user to the seat is displayed adjacent to the column of the user waiting in line.
  • the order notification unit 114 Based on the employee operating the "selection” button 201, the order notification unit 114 notifies the terminal 10 of the corresponding user.
  • the order notification unit 114 displays on the display unit 103 information indicating that the user (terminal 10) has been notified that the order has been given (for example, an image 202 described as “completed”). It may be that. Further, when the user is absent even though the order notification unit 114 notifies the user (terminal 10) that the order has been reached, the information indicating that the user was absent (an image described as "absent"("Absence”). (Not shown)) may be displayed on the display unit 103.
  • the case where the user is absent is, for example, the case where the user is going to the bathroom or the case where the user is temporarily out.
  • the terminal 10 When the terminal 10 receives the notification from the turn notification unit 114, for example, the terminal 10 outputs a sound or voice indicating that the turn has come from the speaker, or displays an image indicating that the turn has come on the display unit 11. ..
  • the terminal 10 may respond to the notification from the turn notification unit 114, for example, based on the operation of the above-mentioned application based on the user's operation. For example, the terminal 10 displays a "response" button (not shown) on the display unit 11 when receiving a notification from the turn notification unit 114, and processes the response information when the "response" button is operated by the user. It may be transmitted to the device 100.
  • the information processing device 100 may display information indicating that the user is waiting in the restaurant 20 on the display unit 103. As a result, the employee can grasp that the user is in the restaurant 20 and guide the user to the seat.
  • the turn notification unit 114 may notify the user who is actively waiting for the turn that the turn has come. For example, the turn notification unit 114 waits in order based on the seat information (table and seat information) regarding the seats of the restaurant 20 stored in the storage unit 102 and the usage information (information on the number of people in the group). Information indicating that the guidance is possible may be displayed on the screen illustrated in FIG. 5 so as to immediately guide the user. More specifically, when a table with more seats than the number of people in the group becomes available, the turn notification unit 114 puts it in the column of the user with the earliest waiting order, or adjacent to the column of that user. Display information indicating that guidance is possible.
  • the information processing device 100 can grasp that a seat has been vacated by interlocking with an accounting system (not shown) or when an employee inputs that the user has left the store.
  • the order notification unit 114 may display a seat number that can be guided.
  • the information indicating that the guidance is possible is, for example, changing the color from an image, a symbol, or the like.
  • the employee who sees the information operates, for example, the "selection" button 201 illustrated in FIG. 5 in order to guide the user corresponding to the information.
  • the item information notification unit 115 notifies the kitchen of the restaurant 20 of the item information received by the item information reception unit 113.
  • the item information notification unit 115 notifies the kitchen of the restaurant 20 of the item information via, for example, a local area network.
  • An output device (not shown) such as a display unit or a printer is arranged in the kitchen of the restaurant 20. The output device outputs item information (cooking order details).
  • the item information notification unit 115 notifies the terminal 10 by the turn notification unit 114, and when the employee can immediately guide the user to the seat, the item information notification unit 115 reads the order contents of the user from the storage unit 102. Send to the output device in the kitchen.
  • the item information notification unit 115 may transmit the order contents to the output device, for example, when the communication unit 101 receives the response information from the terminal 10. That is, when the product information notification unit 115 receives the response information from the terminal 10 in response to the notification to the terminal 10 by the order notification unit 114, the product information notification unit 115 notifies the kitchen of the restaurant 20 of the product information.
  • the order notification unit 114 may, for example, notify the user's terminal 10 by the order notification unit 114, and then transmit the order contents to the output device based on the operation of the employee.
  • the item information notification unit 115 receives the price information regarding the price of the item corresponding to the item information, the item information may be notified to the kitchen of the restaurant 20.
  • the terminal 10 transmits the item information (food order contents) to the information processing device 100, the terminal 10 can pay the price of the food based on the operation of the user.
  • the terminal 10 can pay the price of food by various payment methods such as electronic money payment and credit card payment.
  • the terminal 10 transmits the price information indicating that the payment has been made to the information processing device 100.
  • the item information notification unit 115 receives the price information from the terminal 10 by the communication unit 101, the item information notification unit 115 transmits the order contents of the user who owns the terminal 10 to the output device of the kitchen.
  • the item information notification unit 115 notifies the kitchen of the restaurant 20 of the item information when the user is seated or when the employee guides the user to the seat.
  • the item information notification unit 115 places an order for the user. Notify the kitchen of restaurant 20 by associating the item information with the seat number.
  • the information processing device 100 described above may include another facility proposal unit 116. That is, when the other facility proposal unit 116 receives usage information from a plurality of terminals 10 by the usage information reception unit 111, when the number of usage information becomes equal to or higher than a preset first threshold value, one or a plurality of other restaurants Acquire the number of usage information of 21. In addition, the other facility proposal unit 116 proposes to the terminal 10 another restaurant 21 in which the number of usage information of the other restaurant 21 is less than a preset second threshold value. When the restaurant 20 is waiting in line with a large number of users, some users may want to eat at another restaurant 21 instead of the restaurant 20 that visited the restaurant 20. For such a case, the other facility proposal unit 116 proposes another store to the user when the number of waiting numbers of the own store is large.
  • the other facility proposal unit 116 receives usage information from each of the plurality of terminals 10, it determines whether the number of received usage information is equal to or greater than the first threshold value.
  • the first threshold is set as appropriate. As an example, the first threshold value is appropriately set so that the waiting time is less than the time when the user starts to feel the waiting time in pain.
  • the first threshold value may be changed as appropriate depending on the day of the week and the time zone. Alternatively, the first threshold value may be appropriately changed according to the expected staying time of the user.
  • the other facility proposal unit 116 may acquire transition information regarding past visitor transitions of its own store (restaurant 20) and predict the future number of visitors of its own store based on the transitional information. If the number of visitors is expected to increase in the future, the other facility proposal unit 116 may appropriately change the first threshold value according to the expectation. As an example, the other facility proposal unit 116 may reduce the first threshold value when the number of visitors is expected to increase.
  • the other facility proposal unit 116 acquires the number of usage information of another store (another restaurant 21) adjacent to its own store.
  • the other facility proposal unit 116 acquires the number of usage information of the store from the information processing device 100a arranged in the other restaurant 21.
  • FIG. 6 is a diagram for explaining the number of usage information of other restaurants.
  • the other facility proposal unit 116 acquires the number of usage information in each of the restaurant A, the restaurant B, the restaurant C, etc. as the information of the other store (other restaurant 21) adjacent to the own store.
  • the other facility proposal unit 116 can acquire the waiting status of another store by acquiring the usage information of the other store.
  • the other facility proposal unit 116 proposes the other store (other restaurant 21) to the user.
  • the other facility proposal unit 116 has the number of usage information of restaurant A (5), the number of usage information of restaurant B (9), the number of usage information of restaurant C (2), and so on. Determines whether is less than the second threshold, and proposes to the user a restaurant in which the number of usage information is less than the second threshold.
  • the second threshold is set as appropriate.
  • As the second threshold value for example, a number less than the first threshold value is set.
  • the other facility proposal unit 116 may acquire the past visitor transition information of the other store (other restaurant 21) and predict the future visitor number of the other store based on the transition information. If the number of visitors to other stores is expected to increase in the future, the other facility proposal unit 116 may appropriately change the second threshold value according to the expectation. As an example, the other facility proposal unit 116 may reduce the second threshold value when the number of visitors to the other store is expected to increase.
  • the other facility proposal unit 116 may acquire the number of usage information of a plurality of other stores (other restaurants 21) and propose one or a plurality of other stores.
  • the other facility proposal unit 116 when acquiring the usage information of the other restaurant 21, the other facility proposal unit 116 first acquires the number of usage information of the other restaurant 21 within a predetermined first distance from the own store, and the number thereof. May be determined if is less than the second threshold. When there is another restaurant 21 whose number of usage information is less than the second threshold value, the other facility proposal unit 116 proposes the other restaurant 21 to the user. On the other hand, if there is no other restaurant 21 whose usage information is less than the second threshold value, the other facility proposal unit 116 is the other restaurant 21 within the second distance (second distance> first distance) from its own store. It may be possible to acquire the number of usage information of.
  • the other facility proposal unit 116 proposes the other restaurant 21 to the user.
  • the information transmission control unit 112 may transmit predetermined information of its own store to the terminal 10.
  • the information processing device 100 described above may include a usage determination unit 117 and a preferential information control unit 118. Even though the user has been waiting in the restaurant 20, there is a possibility that the user leaves the restaurant (stops waiting in line) before his / her turn comes. The user may also leave the restaurant before sitting down, even though he has ordered the food. In such a case, there is no problem in leaving the store after the user has informed the employee that the store will be closed. However, if the user leaves the restaurant without notifying the employee that the restaurant will be closed, the restaurant 20 must hold the waiting list, which is a burden on the restaurant 20 side. In order to reduce such a burden, the information processing device 100 includes a usage determination unit 117 and a preferential information control unit 118.
  • the usage determination unit 117 determines whether or not the restaurant 20 has been used in response to the notification.
  • the terminal 10 returns the response information to the information processing device 100 as described above.
  • the usage determination unit 117 determines whether or not the response information has been received.
  • the preferential treatment information control unit 118 transmits to the terminal 10 the preferential treatment information that gives preferential treatment to the user the next time the restaurant 20 is used, according to the determination result of the usage determination unit 117.
  • the preferential information control unit 118 controls the communication unit 101 to transmit the preferential information to the terminal 10 when it is determined by the usage determination unit 117 that the response information has been received. For example, when the same user uses the restaurant 20 multiple times and receives the response information from the terminal 10 owned by the user a plurality of times, the preferential information control unit 118 has a third threshold value or more. In some cases, the preferential treatment information may be transmitted to the terminal 10.
  • the preferential information control unit 118 aggregates the number of response information received when the same user uses the same or different restaurants 20 multiple times, and when the aggregated number is equal to or greater than the third threshold value, the preferential information is aggregated. May be transmitted to the terminal 10.
  • the third threshold is set as appropriate.
  • the preferential treatment information is, for example, coupon information such as a discount coupon for using the restaurant 20 and a free coupon for providing a side order free of charge.
  • the preferential treatment information is not limited to the above example, and may be various information that can give preferential treatment to the user. By providing this preferential treatment, the user is considered to continue waiting in line without leaving the restaurant 20.
  • Each part of the information processing apparatus 100 described above may be realized as a function of a computer arithmetic processing unit or the like. That is, the usage information reception unit 111, the information transmission control unit 112, the product information reception unit 113, the order notification unit 114, the product information notification unit 115, the other facility proposal unit 116, the usage determination unit 117, and the preferential information control of the information processing device 100.
  • Unit 118 is used as a usage information reception function, an information transmission control function, an item information reception function, a turn notification function, an item information notification function, another facility proposal function, a usage judgment function, and a preferential information control function by a computer arithmetic processing unit or the like. Each may be realized.
  • the information processing program can realize each of the above-mentioned functions in a computer.
  • the information processing program may be recorded on a non-temporary recording medium that can be read by a computer, such as an external memory or an optical disk.
  • each part of the information processing apparatus 100 may be realized by an arithmetic processing unit of a computer or the like.
  • the arithmetic processing unit or the like is composed of, for example, an integrated circuit or the like. Therefore, each part of the information processing device 100 may be realized as a circuit constituting an arithmetic processing unit or the like.
  • the unit 118 constitutes a usage information reception circuit, an information transmission control circuit, a product information reception circuit, a turn notification circuit, a product information notification circuit, another facility proposal circuit, a usage determination circuit, and a preferential information control, which constitute a computer arithmetic processing unit and the like. It may be realized as a circuit. Further, the communication unit 101, the storage unit 102, and the display unit 103 of the information processing device 100 may be realized as a communication circuit, a storage circuit, and a display circuit.
  • FIG. 7 is a first flowchart for explaining an information processing method according to an embodiment.
  • step ST101 the usage information reception unit 111 receives usage information desired to use the restaurant 20 from the external terminal 10.
  • step ST102 when the information transmission control unit 112 receives the usage information in step ST101, the information transmission control unit 112 transmits predetermined information to the terminal 10. Specifically, when the information transmission control unit 112 has already received usage information from each of the plurality of terminals 10, it waits as predetermined information based on the number of usage information and the number of people included in the usage information. At least one of the order, the number of people waiting, and the waiting time is transmitted to the terminal 10.
  • step ST103 the item information receiving unit 113 receives the item information (information indicating the order contents) related to the dish that the user desires to provide at the restaurant 20 from the terminal 10.
  • the item information receiving unit 113 stores the item information in the storage unit 102.
  • step ST104 the turn notification unit 114 determines whether the waiting order is the turn of the user who owns the terminal 10. When it is the user's turn (Yes), the process proceeds to step ST105. If it is not the user's turn (No), the determination in step ST104 is performed again in the process.
  • step ST105 the turn notification unit 114 notifies the terminal 10 that it is the user's turn.
  • the terminal 10 may respond to the notification from the turn notification unit 114, for example, based on the operation of the above-mentioned application based on the user's operation. In this case, the terminal 10 transmits, for example, the response information to the information processing apparatus 100.
  • step ST106 the item information notification unit 115 determines whether the price of the ordered dish has been paid or whether the terminal 10 has responded to the notification in step ST105. That is, the item information notification unit 115 either accepts the price information corresponding to the item information (information indicating that the accounting of the dish ordered by the user has been completed), or notifies the terminal 10 in step ST105. It is determined whether the response information has been received from the terminal 10 accordingly. If the price has been paid, or if the terminal 10 responds (Yes), the process proceeds to step ST107. If the price has not been paid, or if the terminal 10 does not respond (No), the process proceeds to step ST108.
  • step ST107 the item information notification unit 115 notifies the kitchen (output device described above) of the restaurant 20 of the item information received in step ST103.
  • step ST108 the item information notification unit 115 cancels the item information received in step ST103.
  • the item information notification unit 115 discards the item information.
  • the item information notification unit 115 may discard the item information after a predetermined time has elapsed from the process of step ST106.
  • the item information notification unit 115 may discard the item information when the determination in step ST106 is No after the determination in step ST107 is performed a predetermined number of times or more.
  • step ST109 the usage determination unit 117 determines whether the restaurant 20 has been used. For example, when the terminal 10 responds to the notification in step ST105 (when the information processing device 100 receives the response information from the terminal 10), the usage determination unit 117 determines that the user has used the restaurant 20. May be good. Alternatively, the usage information determination unit may determine that the user has used the restaurant 20 when the product information is notified to the kitchen output device in step ST107. On the other hand, the usage determination unit 117 determines that the user is not using the restaurant 20 when the information processing device 100 does not receive the response information from the terminal 10 or when the item information is canceled in step ST108. May be good. When the user uses the restaurant 20 (Yes), the process proceeds to step ST110. If the user is not using the restaurant 20 (No), the process ends.
  • step ST110 the preferential treatment information control unit 118 transmits the preferential treatment information that can be used when the user uses the restaurant 20 next time to the terminal 10.
  • FIG. 8 is a second flowchart for explaining the information processing method according to the embodiment.
  • step ST201 the usage information reception unit 111 receives usage information desired to use the restaurant 20 from the external terminal 10.
  • the process of step ST201 may be the same as the process of step ST101.
  • step ST202 the other facility proposal unit 116 determines whether the number of users waiting in line at the restaurant 20 is equal to or greater than the first threshold value. That is, the other facility proposal unit 116 determines whether the number of usage information already received from the other one or a plurality of terminals 10 is equal to or greater than the first threshold value before the process of step ST201. If the number of waiting turns is equal to or greater than the first threshold value (Yes), the process proceeds to step ST203. When the number of waiting lists is not equal to or greater than the first threshold value (No), the process proceeds to step ST102 shown in FIG.
  • step ST203 the other facility proposal unit 116 acquires the number of usage information of other restaurants 21 (other facilities) existing in the vicinity of the own store.
  • step ST204 the other facility proposal unit 116 determines whether the number of waiting lists at the other restaurant 21 (other facility) is less than the second threshold value. That is, the other facility proposal unit 116 determines whether the number of usage information of the other restaurant 21 acquired in step ST203 is less than the second threshold value. If the number of waiting lists of the other restaurants 21 is less than the second threshold value (Yes), the process proceeds to step ST205. When the number of waiting lists of the other restaurants 21 is not less than the second threshold value (No), the process proceeds to step ST102 shown in FIG. 7.
  • step ST205 the other facility proposal unit 116 proposes another restaurant 21 (other facility). That is, the other facility proposal unit 116 proposes to the terminal 10 (user) another restaurant 21 for which the number of usage information is determined to be less than the second threshold value in step ST204.
  • the information processing device 100 has a usage information receiving unit 111 that receives usage information from the terminal 10, an item information receiving unit 113 that receives product information from the terminal 10, and a waiting order is the turn of the user who owns the terminal 10.
  • the order notification unit 114 that notifies the terminal 10 that it is the user's turn, and when the waiting order is the user's turn to own the terminal 10, the item information received by the item information reception unit 113 is transmitted to the restaurant 20.
  • the item information notification unit 115 for notifying the user is provided.
  • the information processing device 100 accepts a waiting list from a user (terminal 10) and receives an order content (item information) for food from the user (terminal 10).
  • the information processing device 100 When the user is seated, the information processing device 100 notifies the kitchen of the restaurant 20 of the order details. As a result, the information processing device 100 can streamline the customer service work of employees when the restaurant 20 is crowded. In addition, since the user can order food while waiting for his turn, he / she can receive the food in a shorter time than when he / she decides the food after sitting down and orders the food.
  • the item information notification unit 115 when the item information notification unit 115 receives the price information corresponding to the item information, the item information may be notified to the restaurant 20.
  • the information processing device 100 notifies the kitchen of the restaurant 20 of the order contents when the price of the dish ordered by the user has already been paid. If paid, the user is unlikely to leave the store without contacting the employee (returning while waiting in line). As a result, the information processing device 100 can prevent the restaurant 20 from making a mistake in cooking.
  • the item information notification unit 115 may notify the restaurant 20 of the item information when the response information is received from the terminal 10 in response to the notification to the terminal 10 by the order notification unit 114.
  • the call notification notification that the turn has come
  • the information processing device 100 can prevent the restaurant 20 from making a mistake in cooking.
  • the information processing device 100 uses one or a plurality of other restaurants 21 when the number of usage information exceeds a preset first threshold value.
  • the other facility proposal unit 116 that acquires the number of information and proposes to the terminal 10 another restaurant 21 in which the number of usage information of the other restaurant 21 is less than a preset second threshold value may be provided. Since the information processing device 100 proposes another restaurant 21 when its own store is crowded, it is possible to suppress the possibility of making the user moody by waiting for a relatively long turn.
  • the usage determination unit 117 that determines whether or not the restaurant 20 has been used in response to the notification, and the next time, depending on the determination result of the usage determination unit 117,
  • the restaurant 20 may be provided with a preferential information control unit 118 that transmits preferential information to the terminal 10 to give preferential treatment to the user when using the restaurant 20.
  • the information processing device 100 can suppress the possibility that the user leaves the restaurant (stops waiting in line) without contacting the employee of the restaurant 20.
  • the product information receiving step of receiving the product information from the terminal 10 and the waiting order is the user's turn to own the terminal 10.
  • the order notification step of notifying the terminal 10 that it is the user's turn, and when the waiting turn is the user's turn to own the terminal 10, the item information received in the item information reception step is notified to the restaurant 20. Perform the item information notification step and.
  • the restaurant 20 is crowded, the user (terminal 10) accepts a waiting list and the user (terminal 10) accepts the food order contents (item information).
  • the information processing method notifies the kitchen of the restaurant 20 of the order contents when the user is seated.
  • the information processing method can streamline the customer service work of the employees when the restaurant 20 is crowded.
  • the user can order food while waiting for his turn, he / she can receive the food in a shorter time than when he / she decides the food after sitting down and orders the food.
  • the information processing program has a usage information receiving function for receiving usage information from the terminal 10 and an item information receiving function for receiving the item information from the terminal 10, and when the waiting order is the user's turn to own the terminal 10.
  • the order notification function for notifying the terminal 10 that it is the user's turn, and when the waiting order is the user's turn to own the terminal 10, the item information received by the item information reception function is notified to the restaurant 20. Realize the item information notification function.
  • the information processing program accepts a waiting list from the user (terminal 10) and also receives the food order contents (item information) from the user (terminal 10).
  • the information processing program notifies the kitchen of the restaurant 20 of the order details.
  • the information processing program can streamline the customer service work of the employees when the restaurant 20 is crowded.
  • the user can order food while waiting for his turn, he / she can receive the food in a shorter time than when he / she decides the food after sitting down and orders the food.
  • Information processing system 10 Terminal 11 Display unit 100 Information processing device 111 Usage information reception unit 112 Information transmission control unit 113 Product information reception unit 114 Order notification unit 115 Product information notification unit 116 Other facility proposal unit 117 Usage judgment unit 118 Preferential information control Part 119 Display part

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Abstract

This information processing device is provided with: a use information receiving unit which receives, from an external terminal, use information indicating that a facility is desired to be used; an article information receiving unit which receives, from a terminal, article information about an article desired to be provided to a user in the facility; a sequence notification unit which notifies the terminal of the user's turn, when the turn of the user possessing the terminal arrives in a waiting sequence; and an article information notification unit which notifies the facility of the article information received by the article information receiving unit, when the turn of the user possessing the terminal arrives in the waiting sequence.

Description

情報処理装置、情報処理方法及び情報処理プログラムInformation processing equipment, information processing methods and information processing programs
　本発明は、情報処理装置、情報処理方法及び情報処理プログラムに関する。 The present invention relates to an information processing device, an information processing method, and an information processing program.
　従来から、レストラン等の施設では、多数のユーザが来店した場合に、ユーザが順番待ちをすることがあった。この場合、レストランでは、所定の予約用紙を用意してユーザに氏名及び人数を順番に記載してもらい、記載の順番にユーザを座席等に案内していた。
　特許文献１に記載された技術は、上記のような予約の管理方法であると、施設側及びユーザ側それぞれの負担が大きくなるとして、施設に順番管理端末を配置して、その順番管理端末によって順番待ちの入力を受け付ける構成である。順番管理端末は、順番待ちの状況を表示部に表示できるようになっており、ユーザにおおよその待ち時間を提示できるようになっている。 Conventionally, in facilities such as restaurants, when a large number of users come to the store, the users may wait in line. In this case, the restaurant prepares a predetermined reservation form, asks the user to write the name and the number of people in order, and guides the user to the seat or the like in the order of writing.
According to the technique described in Patent Document 1, if the reservation management method as described above is used, the burden on each of the facility side and the user side becomes heavy, and an order management terminal is arranged in the facility, and the order management terminal is used. It is configured to accept input waiting in line. The order management terminal can display the waiting status on the display unit, and can present the approximate waiting time to the user.
特開２０１７－６８４５７号公報JP-A-2017-68457
　特許文献１に記載された技術は、ユーザの順番待ちを受け付けることに特化した装置である。例えば、レストランでは、ユーザの注文を入力すること、注文内容をキッチンに提示すること、注文内容に関する会計伝票を発行すること、会計伝票に基づいて会計処理を行うこと等、種々の場面でコンピュータシステムが利用されている。このため、レストラン等の店舗では、店舗で使用されるコンピュータシステムの一元化が求められている。
　また、例えば、ユーザがレストランで順番待ちをしている際には、ユーザにメニューを渡して注文する料理を決めてもらい、そのユーザを座席に案内すると従業員によって注文を取り、その注文をキッチンに渡すようになっている。順番待ちが発生している混雑時には、従業員の作業量は相対的に多くなるため、作業の効率化が求められている。 The technique described in Patent Document 1 is a device specialized in accepting a user's waiting list. For example, in a restaurant, a computer system can be used in various situations such as inputting a user's order, presenting the order contents to the kitchen, issuing an accounting slip regarding the order contents, and performing accounting processing based on the accounting slip. Is being used. For this reason, stores such as restaurants are required to unify the computer systems used in the stores.
Also, for example, when a user is waiting in line at a restaurant, the user is given a menu to decide which dish to order, and when the user is guided to a seat, an employee takes an order and the order is placed in the kitchen. It is supposed to be passed to. Since the amount of work of employees is relatively large at the time of congestion when waiting in line occurs, it is required to improve work efficiency.
　本発明は、施設が混雑している際に作業の効率化を目指すことのできる情報処理装置、情報処理方法及び情報処理プログラムを提供することを目的とする。 An object of the present invention is to provide an information processing device, an information processing method, and an information processing program that can aim at improving work efficiency when a facility is crowded.
　一態様の情報処理装置は、外部の端末から施設の利用を希望する利用情報を受け付ける利用情報受付部と、端末から施設においてユーザが提供を希望する品物に関する品物情報を受け付ける品物情報受付部と、待ちの順番が端末を所有するユーザの番になった場合、ユーザの順番になったことを端末に通知する順番通知部と、待ちの順番が端末を所有するユーザの番になった場合、品物情報受付部によって受け付けた品物情報を施設に通知する品物情報通知部と、を備える。 One aspect of the information processing device includes a usage information reception unit that receives usage information that the user wants to use the facility from an external terminal, and an item information reception unit that receives product information about the item that the user wants to provide at the facility from the terminal. When the waiting order is the user's turn to own the terminal, the order notification unit notifies the terminal that it is the user's turn, and when the waiting order is the user's turn to own the terminal, the item It is equipped with an item information notification unit that notifies the facility of the item information received by the information reception unit.
　一態様の情報処理装置では、情報送信制御部は、利用情報受付部によって複数の端末それぞれから利用情報を受け付けた場合、利用情報の数、及び、利用情報に含まれる人数に基づいて、所定の情報として待ちの順番、待ち人数及び待ち時間のうち少なくとも１つの情報を端末に送信することとしてもよい。 In one aspect of the information processing device, when the information transmission control unit receives usage information from each of a plurality of terminals by the usage information receiving unit, the information transmission control unit is determined based on the number of usage information and the number of people included in the usage information. At least one of the waiting order, the number of people waiting, and the waiting time may be transmitted to the terminal as information.
　一態様の情報処理装置では、品物情報通知部は、品物情報に対応する品物の代金に関する代金情報を受け付けた場合、品物情報を施設に通知することとしてもよい。 In one aspect of the information processing device, when the item information notification unit receives the price information regarding the price of the item corresponding to the item information, the item information may be notified to the facility.
　一態様の情報処理装置では、品物情報通知部は、順番通知部によって端末に通知することに応じて端末から応答情報を受け付けた場合、品物情報を施設に通知することとしてもよい。 In one aspect of the information processing device, the item information notification unit may notify the facility of the item information when the response information is received from the terminal in response to the notification to the terminal by the order notification unit.
　一態様の情報処理装置は、利用情報受付部によって複数の端末から利用情報を受け付けた場合、利用情報の数が予め設定された第１閾値以上になると、１又は複数の他の施設の利用情報の数を取得し、他の施設の利用情報の数が予め設定された第２閾値未満である他の施設を端末に提案する他施設提案部を備えることとしてもよい。 In one aspect of the information processing device, when usage information is received from a plurality of terminals by the usage information reception unit, when the number of usage information exceeds a preset first threshold value, usage information of one or more other facilities is obtained. It is also possible to provide another facility proposal unit that acquires the number of other facilities and proposes to the terminal other facilities whose number of usage information of other facilities is less than a preset second threshold value.
　一態様の情報処理装置は、順番通知部によって通知をした場合、通知に応じて施設を利用したか否かを判定する利用判定部と、利用判定部の判定結果に応じて、次回、施設を利用する際にユーザを優待する優待情報を端末に送信する優待情報制御部と、を備えることとしてもよい。 In one aspect of the information processing device, when a notification is given by the turn notification unit, the usage determination unit that determines whether or not the facility has been used in response to the notification, and the next time, the facility is determined according to the determination result of the usage determination unit. It may be provided with a preferential information control unit that transmits preferential information to the terminal when the user is preferentially used.
　一態様の情報処理方法では、コンピュータが、外部の端末から施設の順番待ちに関する利用情報を受け付ける利用情報受付ステップと、利用情報受付ステップで利用情報を受け付けた場合、所定の情報を端末に送信する情報送信制御ステップと、端末から施設においてユーザが提供を希望する品物に関する品物情報を受け付ける品物情報受付ステップと、待ちの順番が端末を所有するユーザの番になった場合、ユーザの順番になったことを端末に通知する順番通知ステップと、待ちの順番が端末を所有するユーザの番になった場合、品物情報受付ステップで受け付けた品物情報を施設に通知する品物情報通知ステップと、を実行する。 In one aspect of the information processing method, when the computer receives usage information from an external terminal in the usage information reception step for receiving usage information related to waiting for a facility, and in the usage information reception step, predetermined information is transmitted to the terminal. When the information transmission control step, the item information reception step for receiving the item information about the item that the user wants to provide at the facility from the terminal, and the waiting order become the user's turn to own the terminal, it is the user's turn. Execute the order notification step of notifying the terminal, and the item information notification step of notifying the facility of the item information received in the item information reception step when the waiting turn is the user's turn to own the terminal. ..
　一態様の情報処理プログラムは、コンピュータに、外部の端末から施設の順番待ちに関する利用情報を受け付ける利用情報受付機能と、利用情報受付機能で利用情報を受け付けた場合、所定の情報を端末に送信する情報送信制御機能と、端末から施設においてユーザが提供を希望する品物に関する品物情報を受け付ける品物情報受付機能と、待ちの順番が端末を所有するユーザの番になった場合、ユーザの順番になったことを端末に通知する順番通知機能と、待ちの順番が端末を所有するユーザの番になった場合、品物情報受付機能で受け付けた品物情報を施設に通知する品物情報通知機能と、を実現させる。 One aspect of the information processing program is a usage information reception function that receives usage information related to waiting for a facility from an external terminal to a computer, and when the usage information is received by the usage information reception function, it sends predetermined information to the terminal. The information transmission control function, the item information reception function that accepts item information about the item that the user wants to provide at the facility from the terminal, and the user's turn when the waiting order is the user's turn to own the terminal. It realizes an order notification function that notifies the terminal of this, and an item information notification function that notifies the facility of the item information received by the item information reception function when the waiting order is the user's turn to own the terminal. ..
　一態様の情報処理装置は、施設の利用を希望するユーザの端末から利用情報及び品物情報を受け付けた場合、待ちの順番が端末を所有するユーザの番になると、ユーザの順番になったことを端末に通知すると共に、品物情報を施設に通知するので、施設が混雑している際に作業の効率化を目指すことができる。
　また、一態様の情報処理方法及び情報処理プログラムは、上述した一態様の情報処理装置と同様の効果を奏することができる。 In one aspect of the information processing device, when the usage information and the item information are received from the terminal of the user who wants to use the facility, when the waiting order becomes the user's turn to own the terminal, it is the user's turn. Since the terminal is notified and the item information is notified to the facility, it is possible to aim at improving work efficiency when the facility is crowded.
Further, the information processing method and the information processing program of one aspect can exert the same effect as the information processing apparatus of one aspect described above.
一実施形態に係る情報処理システムについて説明するための図である。It is a figure for demonstrating the information processing system which concerns on one Embodiment. 一実施形態に係る情報処理装置について説明するためのブロック図である。It is a block diagram for demonstrating the information processing apparatus which concerns on one Embodiment. 端末の表示部に表示される画面の一例について説明するための第１の図である。It is the first figure for demonstrating an example of the screen displayed on the display part of a terminal. 端末の表示部に表示される画面の一例について説明するための第２の図である。It is a 2nd figure for demonstrating an example of the screen displayed on the display part of a terminal. 情報処理装置の表示部に表示される画面の一例について説明するための図である。It is a figure for demonstrating an example of the screen displayed on the display part of an information processing apparatus. 他のレストランの利用情報の数について説明するための図である。It is a figure for demonstrating the number of usage information of other restaurants. 一実施形態に係る情報処理方法について説明するための第１のフローチャートである。It is a 1st flowchart for demonstrating the information processing method which concerns on one Embodiment. 一実施形態に係る情報処理方法について説明するための第２のフローチャートである。It is a 2nd flowchart for demonstrating the information processing method which concerns on one Embodiment.
　以下、本発明の一実施形態について説明する。
　本明細書では、「情報」の文言を使用しているが、「情報」の文言は「データ」と言い換えることができ、「データ」の文言は「情報」と言い換えることができる。
　図１は、一実施形態に係る情報処理システムについて説明するための図である。 Hereinafter, an embodiment of the present invention will be described.
Although the wording of "information" is used in this specification, the wording of "information" can be paraphrased as "data", and the wording of "data" can be paraphrased as "information".
FIG. 1 is a diagram for explaining an information processing system according to an embodiment.
　情報処理システム１は、端末１０と、情報処理装置１００とを備える。図１では、端末１０は１台のみ記載している。しかし、情報処理システム１の端末１０は、図１に例示するような１台に限定されず、複数台であってもよい。
　情報処理装置１００は、種々の施設に配される。施設は、例えば、ユーザにサービスを提供する施設であり、具体例としてはレストラン等の飲食店である。なお、施設は、前述した具体例に限られず、銀行等の金融機関及び郵便局等、種々の店舗であってもよい。施設は、ユーザによって順番待ちが発生する可能性がある施設である。
　なお、以下の説明では、施設の一例としてレストラン２０を挙げて説明する。 The information processing system 1 includes a terminal 10 and an information processing device 100. In FIG. 1, only one terminal 10 is shown. However, the terminal 10 of the information processing system 1 is not limited to one as illustrated in FIG. 1, and may be a plurality of terminals 10.
The information processing device 100 is arranged in various facilities. The facility is, for example, a facility that provides a service to a user, and a specific example is a restaurant such as a restaurant. The facility is not limited to the specific example described above, and may be various stores such as a financial institution such as a bank and a post office. A facility is a facility where a user may have to wait in line.
In the following description, restaurant 20 will be described as an example of the facility.
　レストラン２０においては、例えば、多数のユーザが来店した場合に、ユーザが着席するまでに順番待ちをすることがある。情報処理装置１００は、そのような場合などに、着席できないユーザの順番待ちを受け付けるようになっている。また、情報処理装置１００は、ユーザが順番待ちをしている間にそのユーザからの料理の注文を受け付け、そのユーザが着席した場合に注文内容をキッチンに通知するようになっている。 In the restaurant 20, for example, when a large number of users come to the restaurant, they may wait in line until the users are seated. In such a case, the information processing device 100 is adapted to accept a waiting list of users who cannot be seated. In addition, the information processing device 100 receives an order for food from the user while the user is waiting in line, and notifies the kitchen of the order contents when the user is seated.
　以下、情報処理装置１００について具体的に説明する。
　図２は、一実施形態に係る情報処理装置について説明するためのブロック図である。 Hereinafter, the information processing apparatus 100 will be specifically described.
FIG. 2 is a block diagram for explaining the information processing apparatus according to the embodiment.
　情報処理装置１００は、通信部１０１、記憶部１０２、表示部１０３、利用情報受付部１１１、情報送信制御部１１２、品物情報受付部１１３、順番通知部１１４、品物情報通知部１１５、他施設提案部１１６、利用判定部１１７及び優待情報制御部１１８を備える。 The information processing device 100 includes a communication unit 101, a storage unit 102, a display unit 103, a usage information reception unit 111, an information transmission control unit 112, an item information reception unit 113, an order notification unit 114, an item information notification unit 115, and other facility proposals. A unit 116, a usage determination unit 117, and a preferential information control unit 118 are provided.
　通信部１０１は、１又は複数の端末１０と通信を行うことが可能な通信装置である。また、通信部１０１は、他のレストラン２１に配される情報処理装置１００ａと通信を行うこととしてもよい。ここで、通信部１０１は、端末１０と通信を行う場合、インターネットを介して情報を送受信してもよく、レストラン２０内のローカルエリアネットワークを介して情報を送受信してもよい。
　記憶部１０２は、メモリ及びハードディスク等の記憶装置である。
　表示部１０３は、ディスプレイ装置である。 The communication unit 101 is a communication device capable of communicating with one or a plurality of terminals 10. Further, the communication unit 101 may communicate with the information processing device 100a arranged in another restaurant 21. Here, when communicating with the terminal 10, the communication unit 101 may send and receive information via the Internet, or may send and receive information via the local area network in the restaurant 20.
The storage unit 102 is a storage device such as a memory and a hard disk.
The display unit 103 is a display device.
　利用情報受付部１１１は、外部の端末１０からレストラン２０の利用を希望する利用情報を、通信部１０１を介して受け付ける。
　利用情報受付部１１１は、利用情報を受け付ける方法として種々の方法を用いることができる。
　例えば、端末１０は、レストラン２０が提供するアプリを予めインストールしておき、ユーザの操作に基づいてアプリが処理を行うことにより、利用情報を情報処理装置１００に送信する。ユーザの操作は、一例として、端末１０の表示部１１に利用を申し込むための画面を表示し、その画面に表示される利用申し込みボタン（「新規受付」ボタン１２（図３参照））を操作することである。 The usage information reception unit 111 receives usage information desired to use the restaurant 20 from the external terminal 10 via the communication unit 101.
The usage information receiving unit 111 can use various methods as a method of receiving usage information.
For example, the terminal 10 installs the application provided by the restaurant 20 in advance, and the application performs processing based on the user's operation to transmit the usage information to the information processing device 100. As an example, the user operates a screen for applying for use on the display unit 11 of the terminal 10 and operates a usage application button (“new reception” button 12 (see FIG. 3)) displayed on the screen. That is.
　図３は、端末の表示部に表示される画面の一例について説明するための第１の図である。
　具体的には、レストラン２０には、ビーコン信号を送信する送信部（図示せず）が配されている。ビーコン信号には、レストラン２０の利用状況（順番待ちをしている状況）に関する情報が含まれている。端末１０は、ビーコン信号を受信すると、アプリの動作に基づいて、図３に例示するような画面を表示する。図３に例示する画面には、順番待ちをしている複数のユーザのうち、次に案内する予定のユーザ（次案内予定番号）、及び、順番待ちをしているユーザの組数が表示される。案内予定番号は、レストラン２０によってユーザに付与される番号である。また、図３に例示する画面には、端末１０のユーザが順番待ちを希望する場合に操作する「新規受付」ボタン１２が表示される。 FIG. 3 is a first diagram for explaining an example of a screen displayed on the display unit of the terminal.
Specifically, the restaurant 20 is provided with a transmission unit (not shown) for transmitting a beacon signal. The beacon signal includes information on the usage status of the restaurant 20 (the status of waiting in line). Upon receiving the beacon signal, the terminal 10 displays a screen as illustrated in FIG. 3 based on the operation of the application. On the screen illustrated in FIG. 3, among a plurality of users waiting in line, the user who is scheduled to be guided next (next guidance schedule number) and the number of groups of users who are waiting in line are displayed. To. The guide schedule number is a number given to the user by the restaurant 20. Further, on the screen illustrated in FIG. 3, a "new reception" button 12 to be operated when the user of the terminal 10 wishes to wait in line is displayed.
　また、端末１０は、ユーザがレストラン２０を利用する際に、通信部１０１と近距離無線通信を行うことにより（又は、ローカルエリアネットワークを介して）、利用情報を情報処理装置１００に送信することとしてもよい。
　また、端末１０は、公衆通信ネットワーク（インターネット）を介して、利用情報を情報処理装置１００に送信することとしてもよい。すなわち、端末１０は、レストラン２０に入店する前の段階で、レストラン２０の順番待ちを申し込むこととしてもよい。
　また、端末１０は、利用情報を記録した２次元情報コード（例えば、ＱＲコード（登録商標）及びバーコード等）を表示部１１に表示し、情報処理装置１００の読取部（カメラ部）（図示せず）によって２次元情報コードを読み取らせることで、端末１０から情報処理装置１００に利用情報を送信（伝達）することとしてもよい。
　なお、端末１０は、上記の例に限定されず、種々の方法により利用情報を情報処理装置１００に送信することとしてもよい。 Further, when the user uses the restaurant 20, the terminal 10 transmits usage information to the information processing device 100 by performing short-range wireless communication with the communication unit 101 (or via a local area network). May be.
Further, the terminal 10 may transmit usage information to the information processing device 100 via a public communication network (Internet). That is, the terminal 10 may apply for waiting for the restaurant 20 before entering the restaurant 20.
Further, the terminal 10 displays a two-dimensional information code (for example, a QR code (registered trademark), a barcode, etc.) in which usage information is recorded on the display unit 11, and a reading unit (camera unit) of the information processing device 100 (FIG. By having the two-dimensional information code read by (not shown), the usage information may be transmitted (transmitted) from the terminal 10 to the information processing device 100.
The terminal 10 is not limited to the above example, and the usage information may be transmitted to the information processing device 100 by various methods.
　利用情報は、例えば、レストラン２０の利用を希望することを示す情報である。利用情報には、グループの人数（順番待ちをする人数）、及び、禁煙席若しくは喫煙席の希望等、種々の希望座席の情報が含まれていてもよい。それらの情報は、例えば、ユーザの操作に基づいて端末１０（アプリ）に入力される。
　利用情報には、例えば、端末１０（ユーザ）を識別するための識別情報が含まれていてもよい。情報処理装置１００は、識別情報により端末１０（ユーザ）を特定することが可能である。また、利用情報には、例えば、情報処理装置１００から端末１０に情報を送信するための連絡先情報（一例として、予め登録されたアドレス）が含まれていてもよい。 The usage information is, for example, information indicating that the restaurant 20 is desired to be used. The usage information may include information on various desired seats such as the number of people in the group (the number of people waiting in line) and the desire for non-smoking seats or smoking seats. The information is input to the terminal 10 (application) based on, for example, a user operation.
The usage information may include, for example, identification information for identifying the terminal 10 (user). The information processing device 100 can identify the terminal 10 (user) by the identification information. Further, the usage information may include, for example, contact information (for example, a pre-registered address) for transmitting information from the information processing device 100 to the terminal 10.
　なお、端末１０は、ユーザがレストラン２０を利用する際に、上述したアプリの処理に基づいて、そのユーザの健康状態（例えば、発熱の有無等）の確認を求めることとしてもよい。一例として、端末１０は、表示部１１に健康状態が「良好」か「不良」かを選択させるボタン、又は、表示部１１に発熱の症状が「有る」か「無い」かを選択させるボタン等を表示して、ユーザに確認を求める操作を行わせてもよい。端末１０は、その確認の結果としてのユーザの健康状態等を示す健康状態情報を利用情報に含めてもよい。この場合、情報処理装置１００は、利用情報（健康状態情報）に基づいて、健康状態が不良のユーザが来店した場合には、レストラン２０の従業員にそのユーザの健康状態を詳しく確認させるための警告を表示部１０３に表示することとしてもよい。例えば、レストラン２０の従業員は、健康状態情報に基づいてユーザが発熱の症状を有する場合には、その場にてユーザの検温を行ってもよく、発熱以外の他の症状が有るか否かの確認を行ってもよい。例えば、レストラン２０の従業員は、ユーザの健康状態に問題が無ければレストラン２０においてサービスを提供する一方、ユーザの健康状態に問題が有れば保健管理局に健康状態に問題のあるユーザが来店したことを通報し、そのユーザに対するサービスの提供を拒否することとしてもよい。 Note that when the user uses the restaurant 20, the terminal 10 may request confirmation of the user's health condition (for example, the presence or absence of fever) based on the processing of the above-mentioned application. As an example, the terminal 10 has a button that allows the display unit 11 to select whether the health condition is "good" or "poor", or a button that allows the display unit 11 to select whether the symptom of fever is "present" or "not present". May be displayed and the user may be asked to confirm. The terminal 10 may include health condition information indicating the health condition of the user as a result of the confirmation in the usage information. In this case, the information processing device 100 is for having an employee of the restaurant 20 confirm the health condition of the user in detail when a user with a poor health condition visits the store based on the usage information (health condition information). The warning may be displayed on the display unit 103. For example, the employee of the restaurant 20 may measure the temperature of the user on the spot when the user has a symptom of fever based on the health condition information, and whether or not there is a symptom other than the fever. May be confirmed. For example, an employee of restaurant 20 provides a service at restaurant 20 if there is no problem with the user's health condition, while a user with a health condition visits the health management bureau if there is a problem with the user's health condition. You may report that you have done so and refuse to provide the service to that user.
　情報送信制御部１１２は、利用情報受付部１１１によって利用情報を受け付けた場合、所定の情報を端末１０に送信する。具体的な一例としては、情報送信制御部１１２は、利用情報受付部１１１によって複数の端末１０それぞれから利用情報を受け付けた場合、利用情報の数、及び、利用情報に含まれる人数に基づいて、所定の情報として待ちの順番、待ち人数及び待ち時間のうち少なくとも１つの情報を端末１０に送信する。 When the information transmission control unit 112 receives the usage information by the usage information reception unit 111, the information transmission control unit 112 transmits predetermined information to the terminal 10. As a specific example, when the information transmission control unit 112 receives the usage information from each of the plurality of terminals 10 by the usage information receiving unit 111, the information transmission control unit 112 is based on the number of usage information and the number of people included in the usage information. At least one of the waiting order, the number of people waiting, and the waiting time is transmitted to the terminal 10 as predetermined information.
　情報処理装置１００は、複数の端末１０から利用情報を受け付けることが可能である。情報送信制御部１１２は、利用情報を受け付けると、利用情報を受け付けた数（待ち数（組数））及びグループ人数をカウントする。情報処理装置１００は、例えば、利用情報を受け付けた数と、レストラン２０の座席の情報とに基づいて、レストランの座席よりも利用情報を受け付けた数が多い場合には、順番待ちが生じていること（順番待ちのグループ数及び順番待ちをしている人数）を把握することができる。 The information processing device 100 can receive usage information from a plurality of terminals 10. When the information transmission control unit 112 receives the usage information, the information transmission control unit 112 counts the number of received usage information (waiting number (group number)) and the number of people in the group. For example, when the information processing apparatus 100 receives more usage information than the restaurant seats based on the number of receptions of usage information and the seat information of the restaurant 20, a waiting list occurs. It is possible to grasp that (the number of groups waiting in line and the number of people waiting in line).
　また、着席していたユーザは、例えば、料理を食べ終わって退店する際に会計を行う。情報処理装置１００は、ユーザが会計を行う際の時間（退店時間）と、そのユーザが入店した際に入力された時間（入店時間）とを取得することにより、ユーザの滞在時間を把握することが可能である。入店時間は、例えば、利用情報受付部１１１によって利用情報を受け付けた時間、又は、ユーザが入店した際に従業員が情報処理装置１００に入力した時間等である。また、退店時間は、上記の例示に限らず、例えば、ユーザが退店する際に従業員が情報処理装置１００に入力した時間であってもよい。
　端末１０から送信される利用情報には識別情報が含まれてもよい。端末１０を所有するユーザを案内した座席番号は、従業員によって情報処理装置１００に入力されてもよい。ユーザが退店する際には、退店するユーザの座席番号を従業員によって情報処理装置１００に入力されてもよい。これにより、入店したユーザと、退店したユーザとを、対応付けることができる。 In addition, the seated user, for example, makes a payment when he / she finishes eating a dish and leaves the store. The information processing device 100 obtains the user's staying time by acquiring the time when the user performs accounting (store exit time) and the time input when the user enters the store (store entry time). It is possible to grasp. The store entry time is, for example, the time when the usage information is received by the usage information reception unit 111, the time when the employee enters the information processing device 100 when the user enters the store, and the like. Further, the store leaving time is not limited to the above example, and may be, for example, the time input by the employee to the information processing device 100 when the user leaves the store.
The usage information transmitted from the terminal 10 may include identification information. The seat number that guides the user who owns the terminal 10 may be input to the information processing device 100 by the employee. When the user leaves the store, the seat number of the user leaving the store may be input to the information processing device 100 by the employee. As a result, the user who entered the store and the user who left the store can be associated with each other.
　情報送信制御部１１２は、例えば、複数のユーザの滞在時間を取得することに基づいて、平均滞在時間を取得する。情報送信制御部１１２は、例えば、曜日ごと、時間帯ごと、ユーザの性別ごと、又は、グループの人数ごとに、複数の平均滞在時間を取得することとしてもよい。 The information transmission control unit 112 acquires the average staying time based on, for example, acquiring the staying time of a plurality of users. The information transmission control unit 112 may acquire a plurality of average staying times for each day of the week, each time zone, each gender of the user, or each number of people in the group.
　情報送信制御部１１２は、レストラン２０において順番待ちが生じている場合、利用情報受付部１１１によって利用情報を受け付けたユーザの端末１０に対して、既に順番待ちをしているユーザの待ち数及びグループ人数を送信するよう通信部１０１を制御する。
　また、情報送信制御部１１２は、利用情報受付部１１１によって利用情報を受け付けたユーザの端末１０に対して、既に順番待ちをしているユーザの待ち数及びグループ人数、並びに、平均滞在時間に基づいて待ち時間を推定し、その待ち時間を送信するよう通信部１０１を制御する。 When the restaurant 20 is waiting in line, the information transmission control unit 112 waits for a user who has already waited in line for the terminal 10 of the user who has received the usage information by the usage information receiving unit 111. The communication unit 101 is controlled to transmit the number of people.
Further, the information transmission control unit 112 is based on the number of waiters and the number of groups of users who are already waiting in line for the terminal 10 of the user who has received the usage information by the usage information reception unit 111, and the average stay time. The communication unit 101 is controlled to estimate the waiting time and transmit the waiting time.
　なお、情報送信制御部１１２は、例えば、順番待ちをしているユーザが順次着席していく場合、待ち数、待ち人数、及び、待ち時間を更新し、更新した情報を端末１０に送信するよう通信部１０１を制御してもよい。情報送信制御部１１２は、１番目に順番待ちをしているユーザが着席した場合、待ち数、待ち人数及び待ち時間から１番目に順番待ちをしていたユーザの情報を減算し、２番目以降に順番待ちをしているユーザの端末１０に対して、減算した結果を送信することとしてもよい。 The information transmission control unit 112 updates the number of waits, the number of people waiting, and the waiting time, and transmits the updated information to the terminal 10, for example, when the users waiting in line are seated in sequence. The communication unit 101 may be controlled. When the first waiting user is seated, the information transmission control unit 112 subtracts the information of the first waiting user from the number of waiting, the number of waiting people, and the waiting time, and the second and subsequent users. The subtracted result may be transmitted to the terminal 10 of the user who is waiting in line.
　図４は、端末の表示部に表示される画面の一例について説明するための第２の図である。
　端末１０は、図３に例示する画面とは別画面として、図４に例示する画面を表示部１１に表示することとしてもよい。すなわち、端末１０は、情報処理装置１００から送信された待ち数、待ち人数及び待ち時間の情報を受け付けると、図４に例示するように、待ち数、待ち人数及び待ち時間を表示部１１に表示する。 FIG. 4 is a second diagram for explaining an example of a screen displayed on the display unit of the terminal.
The terminal 10 may display the screen illustrated in FIG. 4 on the display unit 11 as a screen separate from the screen illustrated in FIG. That is, when the terminal 10 receives the information on the number of waits, the number of people waiting, and the waiting time transmitted from the information processing device 100, the number of waits, the number of people waiting, and the waiting time are displayed on the display unit 11 as illustrated in FIG. To do.
　品物情報受付部１１３は、端末１０からレストラン２０においてユーザが提供を希望する品物に関する品物情報を受け付ける。品物は、例えば、レストラン２０が提供する料理である。ユーザは、レストラン２０において順番待ちをしている際に、料理を注文することができる。
　端末１０は、例えば、ユーザの操作に基づいて上述したアプリを起動し、そのアプリを介して料理を注文することができる。具体的な一例としては、端末１０は、ユーザの操作に基づいて、料理の注文画面を表示し、選択された料理の情報を品物情報として情報処理装置１００に送信する。
　品物情報受付部１１３は、通信部１０１を介して、品物情報を受け付ける。品物情報受付部１１３は、品物情報を記憶部１０２に記憶する。 The item information receiving unit 113 receives the item information about the item that the user wants to provide at the restaurant 20 from the terminal 10. The item is, for example, a dish provided by restaurant 20. The user can order food while waiting in line at restaurant 20.
For example, the terminal 10 can activate the above-mentioned application based on the operation of the user and order food through the application. As a specific example, the terminal 10 displays a dish order screen based on the user's operation, and transmits information on the selected dish to the information processing device 100 as item information.
The item information receiving unit 113 receives the item information via the communication unit 101. The item information receiving unit 113 stores the item information in the storage unit 102.
　順番通知部１１４は、利用情報受付部１１１によって利用情報を受け付けることに基づいたレストラン２０の利用待ちの順番が端末１０を所有するユーザの番になった場合、ユーザの順番になったことを端末１０に通知する。
　図５は、情報処理装置の表示部に表示される画面の一例について説明するための図である。
　図５に例示するように、情報処理装置１００は、順番待ちをしているユーザを表示部１０３に表示することとしてもよい。図５に例示する場合では、順番、順番待ちをしているユーザ、人数、及び、禁煙席若しくは喫煙席の希望が表示部１０３に表示される。また、図５に例示する場合、順番待ちをしているユーザの欄に隣接して、ユーザを座席に案内するためのボタン（呼び出しボタン（「選択」ボタン２０１））が表示される。従業員が「選択」ボタン２０１を操作することに基づいて、順番通知部１１４は、対応するユーザの端末１０に対して通知を行う。
　順番通知部１１４は、順番になったことを通知したユーザ（端末１０）に対しては、通知したことを示す情報（一例として、「済」と記載した画像２０２）を表示部１０３に表示することとしてもよい。
　また、順番通知部１１４は、順番になったことをユーザ（端末１０）に通知したにもかかわらず、ユーザが不在だった場合、不在だったことを示す情報（「不在」と記載した画像（図示せず））を表示部１０３に表示することとしてもよい。なお、ユーザが不在の場合とは、例えば、ユーザがトイレに行っている場合、又は、ユーザが一時的に外出している場合等である。 When the order of waiting for use of the restaurant 20 based on the reception of usage information by the usage information receiving unit 111 is the turn of the user who owns the terminal 10, the order notification unit 114 indicates that the user's turn has been reached. Notify 10.
FIG. 5 is a diagram for explaining an example of a screen displayed on the display unit of the information processing apparatus.
As illustrated in FIG. 5, the information processing apparatus 100 may display the user waiting in line on the display unit 103. In the case illustrated in FIG. 5, the order, the number of users waiting in line, and the desire for a non-smoking seat or a smoking seat are displayed on the display unit 103. Further, in the case of the example shown in FIG. 5, a button (call button (“selection” button 201)) for guiding the user to the seat is displayed adjacent to the column of the user waiting in line. Based on the employee operating the "selection" button 201, the order notification unit 114 notifies the terminal 10 of the corresponding user.
The order notification unit 114 displays on the display unit 103 information indicating that the user (terminal 10) has been notified that the order has been given (for example, an image 202 described as “completed”). It may be that.
Further, when the user is absent even though the order notification unit 114 notifies the user (terminal 10) that the order has been reached, the information indicating that the user was absent (an image described as "absent"("Absence"). (Not shown)) may be displayed on the display unit 103. The case where the user is absent is, for example, the case where the user is going to the bathroom or the case where the user is temporarily out.
　端末１０は、順番通知部１１４からの通知を受け付けると、例えば、順番が来たことを示す音若しくは音声をスピーカから出力し、又は、順番が来たことを示す画像を表示部１１に表示する。
　端末１０は、例えば、ユーザの操作に基づいて上述したアプリが動作することに基づいて、順番通知部１１４からの通知に応答することとしてもよい。端末１０は、例えば、順番通知部１１４からの通知を受け付けると「応答」ボタン（図示せず）を表示部１１に表示し、ユーザよって「応答」ボタンが操作されると、応答情報を情報処理装置１００に送信することとしてもよい。情報処理装置１００は、例えば、応答情報を受け付けると、ユーザがレストラン２０内で順番待ちをしていることを示す情報を表示部１０３に表示することとしてもよい。これにより、従業員は、ユーザがレストラン２０内に居ることを把握でき、そのユーザを座席に案内することができる。 When the terminal 10 receives the notification from the turn notification unit 114, for example, the terminal 10 outputs a sound or voice indicating that the turn has come from the speaker, or displays an image indicating that the turn has come on the display unit 11. ..
The terminal 10 may respond to the notification from the turn notification unit 114, for example, based on the operation of the above-mentioned application based on the user's operation. For example, the terminal 10 displays a "response" button (not shown) on the display unit 11 when receiving a notification from the turn notification unit 114, and processes the response information when the "response" button is operated by the user. It may be transmitted to the device 100. When the information processing device 100 receives the response information, for example, the information processing device 100 may display information indicating that the user is waiting in the restaurant 20 on the display unit 103. As a result, the employee can grasp that the user is in the restaurant 20 and guide the user to the seat.
　ここで、順番通知部１１４は、レストラン２０に空席ができた場合、積極的に順番待ちをしているユーザに対して、順番が来たことを通知することとしてもよい。例えば、順番通知部１１４は、記憶部１０２に記憶されるレストラン２０の座席に関する座席情報（テーブル及び座席の情報）と、利用情報（グループの人数の情報）とに基づいて、順番待ちをしているユーザをすぐに案内するように、図５に例示する画面に、案内が可能であることを示す情報を表示することとしてもよい。より具体的には、順番通知部１１４は、グループの人数よりも座席数が多いテーブルが空いた場合、順番待ちの順位が最も早いユーザの欄に、又は、そのユーザの欄に隣接して、案内が可能であることを示す情報を表示する。なお、情報処理装置１００は、会計システム（図示せず）と連動することにより、又は、従業員によってユーザが退店したことが入力された場合、座席が空いたことを把握することができる。この場合、順番通知部１１４は、案内が可能な座席番号を表示することとしてもよい。案内が可能であることを示す情報は、例えば、画像、シンボル、他と色を変える等である。その情報を見た従業員は、例えば、その情報に対応するユーザを案内するために、図５に例示する「選択」ボタン２０１を操作する。 Here, when the restaurant 20 becomes vacant, the turn notification unit 114 may notify the user who is actively waiting for the turn that the turn has come. For example, the turn notification unit 114 waits in order based on the seat information (table and seat information) regarding the seats of the restaurant 20 stored in the storage unit 102 and the usage information (information on the number of people in the group). Information indicating that the guidance is possible may be displayed on the screen illustrated in FIG. 5 so as to immediately guide the user. More specifically, when a table with more seats than the number of people in the group becomes available, the turn notification unit 114 puts it in the column of the user with the earliest waiting order, or adjacent to the column of that user. Display information indicating that guidance is possible. The information processing device 100 can grasp that a seat has been vacated by interlocking with an accounting system (not shown) or when an employee inputs that the user has left the store. In this case, the order notification unit 114 may display a seat number that can be guided. The information indicating that the guidance is possible is, for example, changing the color from an image, a symbol, or the like. The employee who sees the information operates, for example, the "selection" button 201 illustrated in FIG. 5 in order to guide the user corresponding to the information.
　品物情報通知部１１５は、待ちの順番が端末１０を所有するユーザの番になった場合、品物情報受付部１１３によって受け付けた品物情報をレストラン２０のキッチンに通知する。品物情報通知部１１５は、例えば、ローカルエリアネットワークを介して、品物情報をレストラン２０のキッチンに通知する。レストラン２０のキッチンには、表示部又はプリンタ等の出力装置（図示せず）が配される。出力装置は、品物情報（料理の注文内容）を出力する。 When the waiting turn is the user's turn to own the terminal 10, the item information notification unit 115 notifies the kitchen of the restaurant 20 of the item information received by the item information reception unit 113. The item information notification unit 115 notifies the kitchen of the restaurant 20 of the item information via, for example, a local area network. An output device (not shown) such as a display unit or a printer is arranged in the kitchen of the restaurant 20. The output device outputs item information (cooking order details).
　品物情報通知部１１５は、例えば、順番通知部１１４によって端末１０に対して通知を行い、従業員によってユーザをすぐに座席に案内できる状態の場合、そのユーザの注文内容を記憶部１０２から読み出してキッチンの出力装置に送信する。
　ここで、品物情報通知部１１５は、例えば、通信部１０１によって端末１０からの応答情報を受信した場合に、注文内容を出力装置に送信することとしてもよい。すなわち、品物情報通知部１１５は、順番通知部１１４によって端末１０に通知することに応じて端末１０から応答情報を受け付けた場合、品物情報をレストラン２０のキッチンに通知する。
　又は、順番通知部１１４は、例えば、順番通知部１１４によってユーザの端末１０に通知を行った後、従業員の操作に基づいて、注文内容を出力装置に送信することとしてもよい。 For example, the item information notification unit 115 notifies the terminal 10 by the turn notification unit 114, and when the employee can immediately guide the user to the seat, the item information notification unit 115 reads the order contents of the user from the storage unit 102. Send to the output device in the kitchen.
Here, the item information notification unit 115 may transmit the order contents to the output device, for example, when the communication unit 101 receives the response information from the terminal 10. That is, when the product information notification unit 115 receives the response information from the terminal 10 in response to the notification to the terminal 10 by the order notification unit 114, the product information notification unit 115 notifies the kitchen of the restaurant 20 of the product information.
Alternatively, the order notification unit 114 may, for example, notify the user's terminal 10 by the order notification unit 114, and then transmit the order contents to the output device based on the operation of the employee.
　また、品物情報通知部１１５は、品物情報に対応する品物の代金に関する代金情報を受け付けた場合、品物情報をレストラン２０のキッチンに通知することとしてもよい。
　端末１０は、品物情報（料理の注文内容）を情報処理装置１００に送信した場合、ユーザの操作に基づいて、料理の代金を支払うことが可能である。端末１０は、料理の代金を、例えば、電子マネー決済又はクレジットカード決済等の種々の決済方法により支払うことが可能である。端末１０は、料理の代金の決済を行った場合、決済を行ったことを示す代金情報を情報処理装置１００に送信する。
　品物情報通知部１１５は、通信部１０１によって端末１０から代金情報を受信すると、その端末１０を所有するユーザの注文内容をキッチンの出力装置に送信する。この場合、品物情報通知部１１５は、ユーザが着席した場合、又は、従業員がユーザを座席に案内する場合に、品物情報をレストラン２０のキッチンに通知する。具体的な一例として、品物情報通知部１１５は、従業員がユーザを座席に案内する際にそのユーザの座席（一例として、座席番号等）を情報処理装置１００に入力した場合、そのユーザが注文した品物情報と座席番号とを関連付けて、レストラン２０のキッチンに通知する。 Further, when the item information notification unit 115 receives the price information regarding the price of the item corresponding to the item information, the item information may be notified to the kitchen of the restaurant 20.
When the terminal 10 transmits the item information (food order contents) to the information processing device 100, the terminal 10 can pay the price of the food based on the operation of the user. The terminal 10 can pay the price of food by various payment methods such as electronic money payment and credit card payment. When the payment for the food is made, the terminal 10 transmits the price information indicating that the payment has been made to the information processing device 100.
When the item information notification unit 115 receives the price information from the terminal 10 by the communication unit 101, the item information notification unit 115 transmits the order contents of the user who owns the terminal 10 to the output device of the kitchen. In this case, the item information notification unit 115 notifies the kitchen of the restaurant 20 of the item information when the user is seated or when the employee guides the user to the seat. As a specific example, when an employee guides a user to a seat and the user inputs the user's seat (for example, a seat number, etc.) into the information processing device 100, the item information notification unit 115 places an order for the user. Notify the kitchen of restaurant 20 by associating the item information with the seat number.
　また、上述した情報処理装置１００は、他施設提案部１１６を備えていてもよい。
　すなわち、他施設提案部１１６は、利用情報受付部１１１によって複数の端末１０から利用情報を受け付けた場合、利用情報の数が予め設定された第１閾値以上になると、１又は複数の他のレストラン２１の利用情報の数を取得する。また、他施設提案部１１６は、他のレストラン２１の利用情報の数が予め設定された第２閾値未満である他のレストラン２１を端末１０に提案する。レストラン２０が多数のユーザで順番待ちをしている場合、来店したレストラン２０ではなく他のレストラン２１で食事をしたいと考えるユーザもいる。そのような場合のために、他施設提案部１１６は、自店の順番待ち数が多い場合、他店をユーザに提案する。 Further, the information processing device 100 described above may include another facility proposal unit 116.
That is, when the other facility proposal unit 116 receives usage information from a plurality of terminals 10 by the usage information reception unit 111, when the number of usage information becomes equal to or higher than a preset first threshold value, one or a plurality of other restaurants Acquire the number of usage information of 21. In addition, the other facility proposal unit 116 proposes to the terminal 10 another restaurant 21 in which the number of usage information of the other restaurant 21 is less than a preset second threshold value. When the restaurant 20 is waiting in line with a large number of users, some users may want to eat at another restaurant 21 instead of the restaurant 20 that visited the restaurant 20. For such a case, the other facility proposal unit 116 proposes another store to the user when the number of waiting numbers of the own store is large.
　具体的には、他施設提案部１１６は、複数の端末１０それぞれから利用情報を受け付けた場合、受け付けた利用情報の数が第１閾値以上かを判断する。第１閾値は、適宜設定される。第１閾値は、一例として、順番待ちの時間が、ユーザが順番待ちを苦痛に感じ始める時間未満になるように適宜設定される。第１閾値は、曜日や時間帯に応じて適宜変更されてもよい。又は、第１閾値は、予想されるユーザの滞在時間に応じて適宜変更されてもよい。他施設提案部１１６は、自店（レストラン２０）の過去の来客の推移に関する推移情報を取得して、その推移情報に基づいて自店の今後の来客数を予測することとしてもよい。他施設提案部１１６は、今後、来客数が多くなると予想される場合、その予想に応じて第１閾値を適宜変更することとしてもよい。一例として、他施設提案部１１６は、来客数が多くなると予想される場合、第１閾値を小さくすることとしてもよい。 Specifically, when the other facility proposal unit 116 receives usage information from each of the plurality of terminals 10, it determines whether the number of received usage information is equal to or greater than the first threshold value. The first threshold is set as appropriate. As an example, the first threshold value is appropriately set so that the waiting time is less than the time when the user starts to feel the waiting time in pain. The first threshold value may be changed as appropriate depending on the day of the week and the time zone. Alternatively, the first threshold value may be appropriately changed according to the expected staying time of the user. The other facility proposal unit 116 may acquire transition information regarding past visitor transitions of its own store (restaurant 20) and predict the future number of visitors of its own store based on the transitional information. If the number of visitors is expected to increase in the future, the other facility proposal unit 116 may appropriately change the first threshold value according to the expectation. As an example, the other facility proposal unit 116 may reduce the first threshold value when the number of visitors is expected to increase.
　他施設提案部１１６は、利用情報の数が第１閾値以上の場合、自店に隣接する他店（他のレストラン２１）の利用情報の数を取得する。他施設提案部１１６は、他のレストラン２１に配される情報処理装置１００ａからその店の利用情報の数を取得する。
　図６は、他のレストランの利用情報の数について説明するための図である。
　図６に例示する場合、他施設提案部１１６は、自店に隣接する他店（他のレストラン２１）の情報として、レストランＡ、レストランＢ及びレストランＣ…それぞれにおける利用情報の数を取得する。他施設提案部１１６は、他店の利用情報を取得することにより、他店の順番待ちの状況を取得することができる。他施設提案部１１６は、他店（他のレストラン２１）の利用情報の数が第２閾値未満の場合、その他店（他のレストラン２１）をユーザに提案する。図６に例示する場合、他施設提案部１１６は、レストランＡの利用情報の数（５）、レストランＢの利用情報の数（９）、及び、レストランＣの利用情報の数（２）…それぞれが第２閾値未満かを判断し、利用情報の数が第２閾値未満のレストランをユーザに提案する。 When the number of usage information is equal to or greater than the first threshold value, the other facility proposal unit 116 acquires the number of usage information of another store (another restaurant 21) adjacent to its own store. The other facility proposal unit 116 acquires the number of usage information of the store from the information processing device 100a arranged in the other restaurant 21.
FIG. 6 is a diagram for explaining the number of usage information of other restaurants.
In the case of the example shown in FIG. 6, the other facility proposal unit 116 acquires the number of usage information in each of the restaurant A, the restaurant B, the restaurant C, etc. as the information of the other store (other restaurant 21) adjacent to the own store. The other facility proposal unit 116 can acquire the waiting status of another store by acquiring the usage information of the other store. When the number of usage information of the other store (other restaurant 21) is less than the second threshold value, the other facility proposal unit 116 proposes the other store (other restaurant 21) to the user. In the case shown in FIG. 6, the other facility proposal unit 116 has the number of usage information of restaurant A (5), the number of usage information of restaurant B (9), the number of usage information of restaurant C (2), and so on. Determines whether is less than the second threshold, and proposes to the user a restaurant in which the number of usage information is less than the second threshold.
　第２閾値は、適宜設定される。なお、第２閾値は、例えば、第１閾値未満の数が設定される。他施設提案部１１６は、他店（他のレストラン２１）の過去の来客の推移情報を取得して、その推移情報に基づいて他店の今後の来客数を予測することとしてもよい。他施設提案部１１６は、今後、他店の来客数が多くなると予想される場合、その予想に応じて第２閾値を適宜変更することとしてもよい。一例として、他施設提案部１１６は、他店の来客数が多くなると予想される場合、第２閾値を小さくすることとしてもよい。
　なお、他施設提案部１１６は、複数の他店（他のレストラン２１）の利用情報の数を取得し、１又は複数の他店を提案することとしてもよい。 The second threshold is set as appropriate. As the second threshold value, for example, a number less than the first threshold value is set. The other facility proposal unit 116 may acquire the past visitor transition information of the other store (other restaurant 21) and predict the future visitor number of the other store based on the transition information. If the number of visitors to other stores is expected to increase in the future, the other facility proposal unit 116 may appropriately change the second threshold value according to the expectation. As an example, the other facility proposal unit 116 may reduce the second threshold value when the number of visitors to the other store is expected to increase.
The other facility proposal unit 116 may acquire the number of usage information of a plurality of other stores (other restaurants 21) and propose one or a plurality of other stores.
　ここで、他施設提案部１１６は、他のレストラン２１の利用情報を取得する場合、まず自店から所定の第１距離内にある他のレストラン２１の利用情報の数を取得して、その数が第２閾値未満であるかを判断することとしてもよい。他施設提案部１１６は、利用情報の数が第２閾値未満の他のレストラン２１があった場合、その他のレストラン２１をユーザに提案する。一方、他施設提案部１１６は、利用情報の数が第２閾値未満の他のレストラン２１がなかった場合、自店から第２距離（第２距離＞第１距離）内にある他のレストラン２１の利用情報の数を取得することとしてもよい。他施設提案部１１６は、利用情報の数が第２閾値未満の他のレストラン２１があった場合、その他のレストラン２１をユーザに提案する。一方、利用情報の数が第２閾値未満の他のレストラン２１がなかった場合、情報送信制御部１１２は、自店の所定の情報を端末１０に送信することとしてもよい。 Here, when acquiring the usage information of the other restaurant 21, the other facility proposal unit 116 first acquires the number of usage information of the other restaurant 21 within a predetermined first distance from the own store, and the number thereof. May be determined if is less than the second threshold. When there is another restaurant 21 whose number of usage information is less than the second threshold value, the other facility proposal unit 116 proposes the other restaurant 21 to the user. On the other hand, if there is no other restaurant 21 whose usage information is less than the second threshold value, the other facility proposal unit 116 is the other restaurant 21 within the second distance (second distance> first distance) from its own store. It may be possible to acquire the number of usage information of. When there is another restaurant 21 whose number of usage information is less than the second threshold value, the other facility proposal unit 116 proposes the other restaurant 21 to the user. On the other hand, when there is no other restaurant 21 whose number of usage information is less than the second threshold value, the information transmission control unit 112 may transmit predetermined information of its own store to the terminal 10.
　また、上述した情報処理装置１００は、利用判定部１１７及び優待情報制御部１１８を備えていてもよい。
　ユーザは、レストラン２０において順番待ちをしていたのにも関わらず、自身の順番が来る前に退店してしまう（順番待ちをやめてしまう）可能性もある。また、ユーザは、料理を注文したにも関わらす、着席する前に退店してしまう可能性もある。このような場合、ユーザが従業員に退店する旨を伝えた後に退店するには問題にならない。しかし、ユーザが従業員に退店する旨を伝えずに退店した場合、順番待ち等の保留をしなければならず、レストラン２０側にとって負担になる。このような負担を軽減するために、情報処理装置１００は、利用判定部１１７及び優待情報制御部１１８を備える。 Further, the information processing device 100 described above may include a usage determination unit 117 and a preferential information control unit 118.
Even though the user has been waiting in the restaurant 20, there is a possibility that the user leaves the restaurant (stops waiting in line) before his / her turn comes. The user may also leave the restaurant before sitting down, even though he has ordered the food. In such a case, there is no problem in leaving the store after the user has informed the employee that the store will be closed. However, if the user leaves the restaurant without notifying the employee that the restaurant will be closed, the restaurant 20 must hold the waiting list, which is a burden on the restaurant 20 side. In order to reduce such a burden, the information processing device 100 includes a usage determination unit 117 and a preferential information control unit 118.
　利用判定部１１７は、順番通知部１１４によって通知をした場合、通知に応じてレストラン２０を利用したか否かを判定する。順番通知部１１４によって通知を行った場合、上述したように、端末１０は、応答情報を情報処理装置１００に返信する。利用判定部１１７は、応答情報を受信したか否かを判定する。 When the order notification unit 114 gives a notification, the usage determination unit 117 determines whether or not the restaurant 20 has been used in response to the notification. When the order notification unit 114 gives a notification, the terminal 10 returns the response information to the information processing device 100 as described above. The usage determination unit 117 determines whether or not the response information has been received.
　優待情報制御部１１８は、利用判定部１１７の判定結果に応じて、次回、レストラン２０を利用する際にユーザを優待する優待情報を端末１０に送信する。優待情報制御部１１８は、利用判定部１１７によって応答情報を受信したと判定される場合、優待情報を端末１０に送信するよう通信部１０１を制御する。優待情報制御部１１８は、例えば、同一のユーザが複数回レストラン２０を利用して、そのユーザが所有する端末１０から応答情報を受信したことが複数回ある場合、その回数が第３閾値以上の場合に優待情報を端末１０に送信することとしてもよい。なお、優待情報制御部１１８は、例えば、同一のユーザが同一又は異なるレストラン２０を複数回利用したことに際して受信した応答情報の数を集計し、集計した数が第３閾値以上の場合に優待情報を端末１０に送信することとしてもよい。第３閾値は、適宜設定される。優待情報は、例えば、レストラン２０を利用する際の割引券、及び、サイドオーダーを無料で提供する無料券等のクーポン情報である。優待情報は、上記の一例に限定されず、ユーザを優待することのできる種々の情報であってよい。
　この優待を提供することによって、ユーザは、レストラン２０から退店せずに、順番待ちを続けると考えられる。 The preferential treatment information control unit 118 transmits to the terminal 10 the preferential treatment information that gives preferential treatment to the user the next time the restaurant 20 is used, according to the determination result of the usage determination unit 117. The preferential information control unit 118 controls the communication unit 101 to transmit the preferential information to the terminal 10 when it is determined by the usage determination unit 117 that the response information has been received. For example, when the same user uses the restaurant 20 multiple times and receives the response information from the terminal 10 owned by the user a plurality of times, the preferential information control unit 118 has a third threshold value or more. In some cases, the preferential treatment information may be transmitted to the terminal 10. The preferential information control unit 118 aggregates the number of response information received when the same user uses the same or different restaurants 20 multiple times, and when the aggregated number is equal to or greater than the third threshold value, the preferential information is aggregated. May be transmitted to the terminal 10. The third threshold is set as appropriate. The preferential treatment information is, for example, coupon information such as a discount coupon for using the restaurant 20 and a free coupon for providing a side order free of charge. The preferential treatment information is not limited to the above example, and may be various information that can give preferential treatment to the user.
By providing this preferential treatment, the user is considered to continue waiting in line without leaving the restaurant 20.
　上述した情報処理装置１００の各部は、コンピュータの演算処理装置等の機能として実現されてもよい。すなわち、情報処理装置１００の利用情報受付部１１１、情報送信制御部１１２、品物情報受付部１１３、順番通知部１１４、品物情報通知部１１５、他施設提案部１１６、利用判定部１１７及び優待情報制御部１１８は、コンピュータの演算処理装置等による、利用情報受付機能、情報送信制御機能、品物情報受付機能、順番通知機能、品物情報通知機能、他施設提案機能、利用判定機能及び優待情報制御機能としてそれぞれ実現されてもよい。
　情報処理プログラムは、上述した各機能をコンピュータに実現させることができる。情報処理プログラムは、外部メモリ又は光ディスク等の、コンピュータで読み取り可能な非一時的な記録媒体に記録されていてもよい。
　また、上述したように、情報処理装置１００の各部は、コンピュータの演算処理装置等で実現されもよい。その演算処理装置等は、例えば、集積回路等によって構成される。このため、情報処理装置１００の各部は、演算処理装置等を構成する回路として実現されてもよい。すなわち、情報処理装置１００の利用情報受付部１１１、情報送信制御部１１２、品物情報受付部１１３、順番通知部１１４、品物情報通知部１１５、他施設提案部１１６、利用判定部１１７及び優待情報制御部１１８は、コンピュータの演算処理装置等を構成する、利用情報受付回路、情報送信制御回路、品物情報受付回路、順番通知回路、品物情報通知回路、他施設提案回路、利用判定回路及び優待情報制御回路として実現されてもよい。また、情報処理装置１００の通信部１０１、記憶部１０２及び表示部１０３は、通信回路、記憶回路及び表示回路として実現されてもよい。 Each part of the information processing apparatus 100 described above may be realized as a function of a computer arithmetic processing unit or the like. That is, the usage information reception unit 111, the information transmission control unit 112, the product information reception unit 113, the order notification unit 114, the product information notification unit 115, the other facility proposal unit 116, the usage determination unit 117, and the preferential information control of the information processing device 100. Unit 118 is used as a usage information reception function, an information transmission control function, an item information reception function, a turn notification function, an item information notification function, another facility proposal function, a usage judgment function, and a preferential information control function by a computer arithmetic processing unit or the like. Each may be realized.
The information processing program can realize each of the above-mentioned functions in a computer. The information processing program may be recorded on a non-temporary recording medium that can be read by a computer, such as an external memory or an optical disk.
Further, as described above, each part of the information processing apparatus 100 may be realized by an arithmetic processing unit of a computer or the like. The arithmetic processing unit or the like is composed of, for example, an integrated circuit or the like. Therefore, each part of the information processing device 100 may be realized as a circuit constituting an arithmetic processing unit or the like. That is, the usage information reception unit 111, the information transmission control unit 112, the product information reception unit 113, the order notification unit 114, the product information notification unit 115, the other facility proposal unit 116, the usage determination unit 117, and the preferential information control of the information processing device 100. The unit 118 constitutes a usage information reception circuit, an information transmission control circuit, a product information reception circuit, a turn notification circuit, a product information notification circuit, another facility proposal circuit, a usage determination circuit, and a preferential information control, which constitute a computer arithmetic processing unit and the like. It may be realized as a circuit. Further, the communication unit 101, the storage unit 102, and the display unit 103 of the information processing device 100 may be realized as a communication circuit, a storage circuit, and a display circuit.
　次に、一実施形態に係る情報処理方法について説明する。
　まず、第１の情報処理方法（処理の全体の流れ）について説明する。
　図７は、一実施形態に係る情報処理方法について説明するための第１のフローチャートである。 Next, the information processing method according to the embodiment will be described.
First, the first information processing method (overall flow of processing) will be described.
FIG. 7 is a first flowchart for explaining an information processing method according to an embodiment.
　ステップＳＴ１０１において、利用情報受付部１１１は、外部の端末１０からレストラン２０の利用を希望する利用情報を受け付ける。 In step ST101, the usage information reception unit 111 receives usage information desired to use the restaurant 20 from the external terminal 10.
　ステップＳＴ１０２において、情報送信制御部１１２は、ステップＳＴ１０１で利用情報を受け付けた場合、所定の情報を端末１０に送信する。具体的には、情報送信制御部１１２は、複数の端末１０それぞれから利用情報を既に受け付けている場合、利用情報の数、及び、利用情報に含まれる人数に基づいて、所定の情報として待ちの順番、待ち人数及び待ち時間のうち少なくとも１つの情報を端末１０に送信する。 In step ST102, when the information transmission control unit 112 receives the usage information in step ST101, the information transmission control unit 112 transmits predetermined information to the terminal 10. Specifically, when the information transmission control unit 112 has already received usage information from each of the plurality of terminals 10, it waits as predetermined information based on the number of usage information and the number of people included in the usage information. At least one of the order, the number of people waiting, and the waiting time is transmitted to the terminal 10.
　ステップＳＴ１０３において、品物情報受付部１１３は、端末１０からレストラン２０においてユーザが提供を希望する料理に関する品物情報（注文内容を示す情報）を受け付ける。品物情報受付部１１３は、品物情報を記憶部１０２に記憶する。 In step ST103, the item information receiving unit 113 receives the item information (information indicating the order contents) related to the dish that the user desires to provide at the restaurant 20 from the terminal 10. The item information receiving unit 113 stores the item information in the storage unit 102.
　ステップＳＴ１０４において、順番通知部１１４は、待ちの順番が端末１０を所有するユーザの番になったかを判断する。ユーザの順番になった場合（Ｙｅｓ）、処理は、ステップＳＴ１０５に進む。ユーザの順番になっていない場合（Ｎｏ）、処理は、ステップＳＴ１０４の判断が再度行われる。 In step ST104, the turn notification unit 114 determines whether the waiting order is the turn of the user who owns the terminal 10. When it is the user's turn (Yes), the process proceeds to step ST105. If it is not the user's turn (No), the determination in step ST104 is performed again in the process.
　ステップＳＴ１０５において、順番通知部１１４は、ユーザの順番になったことを端末１０に通知する。
　端末１０は、例えば、ユーザの操作に基づいて上述したアプリが動作することに基づいて、順番通知部１１４からの通知に応答することとしてもよい。この場合、端末１０は、例えば、応答情報を情報処理装置１００に送信する。 In step ST105, the turn notification unit 114 notifies the terminal 10 that it is the user's turn.
The terminal 10 may respond to the notification from the turn notification unit 114, for example, based on the operation of the above-mentioned application based on the user's operation. In this case, the terminal 10 transmits, for example, the response information to the information processing apparatus 100.
　ステップＳＴ１０６において、品物情報通知部１１５は、注文した料理の代金が支払い済みか、又は、ステップＳＴ１０５の通知に対して端末１０が応答したかを判断する。すなわち、品物情報通知部１１５は、品物情報に対応する代金情報（ユーザが注文した料理の会計が終わっていることを示す情報）を受け付けているか、又は、ステップＳＴ１０５で端末１０に通知することに応じて端末１０から応答情報を受け付けたかを判断する。代金が支払い済みの場合、又は、端末１０が応答した場合（Ｙｅｓ）、処理は、ステップＳＴ１０７に進む。代金が支払い済みでない場合、又は、端末１０が応答しない場合（Ｎｏ）、処理は、ステップＳＴ１０８に進む。 In step ST106, the item information notification unit 115 determines whether the price of the ordered dish has been paid or whether the terminal 10 has responded to the notification in step ST105. That is, the item information notification unit 115 either accepts the price information corresponding to the item information (information indicating that the accounting of the dish ordered by the user has been completed), or notifies the terminal 10 in step ST105. It is determined whether the response information has been received from the terminal 10 accordingly. If the price has been paid, or if the terminal 10 responds (Yes), the process proceeds to step ST107. If the price has not been paid, or if the terminal 10 does not respond (No), the process proceeds to step ST108.
　ステップＳＴ１０７において、品物情報通知部１１５は、ステップＳＴ１０３で受け付けた品物情報をレストラン２０のキッチン（上述した出力装置）に通知する。 In step ST107, the item information notification unit 115 notifies the kitchen (output device described above) of the restaurant 20 of the item information received in step ST103.
　ステップＳＴ１０８において、品物情報通知部１１５は、ステップＳＴ１０３で受け付けた品物情報をキャンセルする。例えば、品物情報通知部１１５は、品物情報を破棄する。
　ここで、品物情報通知部１１５は、ステップＳＴ１０６の処理から所定時間が経過した後に、品物情報を破棄することとしてもよい。又は、品物情報通知部１１５は、ステップＳＴ１０７の判断が所定回数以上行われた後に、ステップＳＴ１０６の判断がＮｏだった場合に、品物情報を破棄することとしてもよい。 In step ST108, the item information notification unit 115 cancels the item information received in step ST103. For example, the item information notification unit 115 discards the item information.
Here, the item information notification unit 115 may discard the item information after a predetermined time has elapsed from the process of step ST106. Alternatively, the item information notification unit 115 may discard the item information when the determination in step ST106 is No after the determination in step ST107 is performed a predetermined number of times or more.
　ステップＳＴ１０９において、利用判定部１１７は、レストラン２０を利用したかを判断する。
　例えば、利用判定部１１７は、ステップＳＴ１０５の通知に対して端末１０が応答した場合（情報処理装置１００が端末１０から応答情報を受け付けた場合）、ユーザがレストラン２０を利用したと判断することとしてもよい。又は、利用情報判定部は、ステップＳＴ１０７で品物情報をキッチンの出力装置に通知した場合に、ユーザがレストラン２０を利用したと判断することとしてもよい。一方、利用判定部１１７は、情報処理装置１００が端末１０から応答情報を受け付けていない場合、又は、ステップＳＴ１０８で品物情報をキャンセルした場合、ユーザがレストラン２０を使用していないと判断することとしてもよい。
　ユーザがレストラン２０を利用した場合（Ｙｅｓ）、処理は、ステップＳＴ１１０に進む。ユーザがレストラン２０を利用していない場合（Ｎｏ）、処理は、終了する。 In step ST109, the usage determination unit 117 determines whether the restaurant 20 has been used.
For example, when the terminal 10 responds to the notification in step ST105 (when the information processing device 100 receives the response information from the terminal 10), the usage determination unit 117 determines that the user has used the restaurant 20. May be good. Alternatively, the usage information determination unit may determine that the user has used the restaurant 20 when the product information is notified to the kitchen output device in step ST107. On the other hand, the usage determination unit 117 determines that the user is not using the restaurant 20 when the information processing device 100 does not receive the response information from the terminal 10 or when the item information is canceled in step ST108. May be good.
When the user uses the restaurant 20 (Yes), the process proceeds to step ST110. If the user is not using the restaurant 20 (No), the process ends.
　ステップＳＴ１１０において、優待情報制御部１１８は、次回、ユーザがレストラン２０を利用する際に利用できる優待情報を端末１０に送信する。 In step ST110, the preferential treatment information control unit 118 transmits the preferential treatment information that can be used when the user uses the restaurant 20 next time to the terminal 10.
　次に、第２の情報処理方法（他のレストラン２１を提案する場合の流れ）について説明する。
　図８は、一実施形態に係る情報処理方法について説明するための第２のフローチャートである。 Next, a second information processing method (flow when proposing another restaurant 21) will be described.
FIG. 8 is a second flowchart for explaining the information processing method according to the embodiment.
　ステップＳＴ２０１において、利用情報受付部１１１は、外部の端末１０からレストラン２０の利用を希望する利用情報を受け付ける。ステップＳＴ２０１の処理は、ステップＳＴ１０１の処理と同一であってもよい。 In step ST201, the usage information reception unit 111 receives usage information desired to use the restaurant 20 from the external terminal 10. The process of step ST201 may be the same as the process of step ST101.
　ステップＳＴ２０２において、他施設提案部１１６は、レストラン２０において順番待ちをしているユーザの数が第１閾値以上かを判断する。すなわち、他施設提案部１１６は、ステップＳＴ２０１の処理の前に、他の１又は複数の端末１０から既に受け付けている利用情報の数が第１閾値以上かを判断する。順番待ちの数が第１閾値以上の場合（Ｙｅｓ）、処理は、ステップＳＴ２０３に進む。順番待ちの数が第１閾値以上ではない場合（Ｎｏ）、処理は、図７に示すステップＳＴ１０２に進む。 In step ST202, the other facility proposal unit 116 determines whether the number of users waiting in line at the restaurant 20 is equal to or greater than the first threshold value. That is, the other facility proposal unit 116 determines whether the number of usage information already received from the other one or a plurality of terminals 10 is equal to or greater than the first threshold value before the process of step ST201. If the number of waiting turns is equal to or greater than the first threshold value (Yes), the process proceeds to step ST203. When the number of waiting lists is not equal to or greater than the first threshold value (No), the process proceeds to step ST102 shown in FIG.
　ステップＳＴ２０３において、他施設提案部１１６は、自店の近隣に存在する他のレストラン２１（他施設）の利用情報の数を取得する。 In step ST203, the other facility proposal unit 116 acquires the number of usage information of other restaurants 21 (other facilities) existing in the vicinity of the own store.
　ステップＳＴ２０４において、他施設提案部１１６は、他のレストラン２１（他施設）での順番待ちの数が第２閾値未満であるかを判断する。すなわち、他施設提案部１１６は、ステップＳＴ２０３で取得した他のレストラン２１の利用情報の数が第２閾値未満であるかを判断する。他のレストラン２１の順番待ちの数が第２閾値未満の場合（Ｙｅｓ）、処理は、ステップＳＴ２０５に進む。他のレストラン２１の順番待ちの数が第２閾値未満でない場合（Ｎｏ）、処理は、図７に示すステップＳＴ１０２に進む。 In step ST204, the other facility proposal unit 116 determines whether the number of waiting lists at the other restaurant 21 (other facility) is less than the second threshold value. That is, the other facility proposal unit 116 determines whether the number of usage information of the other restaurant 21 acquired in step ST203 is less than the second threshold value. If the number of waiting lists of the other restaurants 21 is less than the second threshold value (Yes), the process proceeds to step ST205. When the number of waiting lists of the other restaurants 21 is not less than the second threshold value (No), the process proceeds to step ST102 shown in FIG. 7.
　ステップＳＴ２０５において、他施設提案部１１６は、他のレストラン２１（他施設）を提案する。すなわち、他施設提案部１１６は、ステップＳＴ２０４で利用情報の数が第２閾値未満と判断された他のレストラン２１を端末１０（ユーザ）に提案する。 In step ST205, the other facility proposal unit 116 proposes another restaurant 21 (other facility). That is, the other facility proposal unit 116 proposes to the terminal 10 (user) another restaurant 21 for which the number of usage information is determined to be less than the second threshold value in step ST204.
　次に、本実施形態の効果について説明する。
　情報処理装置１００は、端末１０から利用情報を受け付ける利用情報受付部１１１と、端末１０から品物情報を受け付ける品物情報受付部１１３と、待ちの順番が端末１０を所有するユーザの番になった場合、ユーザの順番になったことを端末１０に通知する順番通知部１１４と、待ちの順番が端末１０を所有するユーザの番になった場合、品物情報受付部１１３によって受け付けた品物情報をレストラン２０に通知する品物情報通知部１１５と、を備える。
　情報処理装置１００は、レストラン２０が混雑している際には、ユーザ（端末１０）から順番待ちを受け付けると共に、そのユーザ（端末１０）から料理の注文内容（品物情報）を受け付ける。情報処理装置１００は、そのユーザが着席する場合には、注文内容をレストラン２０のキッチンに通知する。これにより、情報処理装置１００は、レストラン２０が混雑している際に従業員の接客作業を効率化することができる。
　また、ユーザは、順番待ちをしている間に料理を注文できるので、着席した後に料理を決めてその料理を注文する場合に比べて、短時間で料理の提供を受けることができる。 Next, the effect of this embodiment will be described.
When the information processing device 100 has a usage information receiving unit 111 that receives usage information from the terminal 10, an item information receiving unit 113 that receives product information from the terminal 10, and a waiting order is the turn of the user who owns the terminal 10. , The order notification unit 114 that notifies the terminal 10 that it is the user's turn, and when the waiting order is the user's turn to own the terminal 10, the item information received by the item information reception unit 113 is transmitted to the restaurant 20. The item information notification unit 115 for notifying the user is provided.
When the restaurant 20 is crowded, the information processing device 100 accepts a waiting list from a user (terminal 10) and receives an order content (item information) for food from the user (terminal 10). When the user is seated, the information processing device 100 notifies the kitchen of the restaurant 20 of the order details. As a result, the information processing device 100 can streamline the customer service work of employees when the restaurant 20 is crowded.
In addition, since the user can order food while waiting for his turn, he / she can receive the food in a shorter time than when he / she decides the food after sitting down and orders the food.
　情報処理装置１００では、品物情報通知部１１５は、品物情報に対応する代金情報を受け付けた場合、品物情報をレストラン２０に通知することとしてもよい。
　情報処理装置１００は、ユーザが注文した料理の代金が既に支払われている場合に、注文内容をレストラン２０のキッチンに通知する。代金が支払われている場合、ユーザは、従業員に連絡なく退店する（順番待ちの間に帰ってしまう）可能性が低い。これにより、情報処理装置１００は、レストラン２０に料理の作り損を生じさせることを防ぐことができる。 In the information processing device 100, when the item information notification unit 115 receives the price information corresponding to the item information, the item information may be notified to the restaurant 20.
The information processing device 100 notifies the kitchen of the restaurant 20 of the order contents when the price of the dish ordered by the user has already been paid. If paid, the user is unlikely to leave the store without contacting the employee (returning while waiting in line). As a result, the information processing device 100 can prevent the restaurant 20 from making a mistake in cooking.
　情報処理装置１００では、品物情報通知部１１５は、順番通知部１１４によって端末１０に通知することに応じて端末１０から応答情報を受け付けた場合、品物情報をレストラン２０に通知することとしてもよい。
　ユーザは、レストラン２０からの呼び出し通知（順番が来たことを知らせる通知）に応答した場合、着席して料理を食べると考えられる。これにより、情報処理装置１００は、レストラン２０に料理の作り損を生じさせることを防ぐことができる。 In the information processing device 100, the item information notification unit 115 may notify the restaurant 20 of the item information when the response information is received from the terminal 10 in response to the notification to the terminal 10 by the order notification unit 114.
When the user responds to the call notification (notification that the turn has come) from the restaurant 20, it is considered that the user is seated and eats food. As a result, the information processing device 100 can prevent the restaurant 20 from making a mistake in cooking.
　情報処理装置１００は、利用情報受付部１１１によって複数の端末１０から利用情報を受け付けた場合、利用情報の数が予め設定された第１閾値以上になると、１又は複数の他のレストラン２１の利用情報の数を取得し、他のレストラン２１の利用情報の数が予め設定された第２閾値未満である他のレストラン２１を端末１０に提案する他施設提案部１１６を備えることとしてもよい。
　情報処理装置１００は、自店が混んでいる場合には、他のレストラン２１を提案するので、相対的に長時間の順番待ちでユーザを不機嫌にさせる可能性を抑制することができる。 When the information processing device 100 receives usage information from a plurality of terminals 10 by the usage information receiving unit 111, the information processing device 100 uses one or a plurality of other restaurants 21 when the number of usage information exceeds a preset first threshold value. The other facility proposal unit 116 that acquires the number of information and proposes to the terminal 10 another restaurant 21 in which the number of usage information of the other restaurant 21 is less than a preset second threshold value may be provided.
Since the information processing device 100 proposes another restaurant 21 when its own store is crowded, it is possible to suppress the possibility of making the user moody by waiting for a relatively long turn.
　情報処理装置１００は、順番通知部１１４によって通知をした場合、通知に応じてレストラン２０を利用したか否かを判定する利用判定部１１７と、利用判定部１１７の判定結果に応じて、次回、レストラン２０を利用する際にユーザを優待する優待情報を端末１０に送信する優待情報制御部１１８と、を備えることとしてもよい。
　これにより、情報処理装置１００は、レストラン２０の従業員に連絡なくユーザが退店してしまう（順番待ちをやめてしまう）可能性を抑制することができる。 When the information processing device 100 gives a notification by the turn notification unit 114, the usage determination unit 117 that determines whether or not the restaurant 20 has been used in response to the notification, and the next time, depending on the determination result of the usage determination unit 117, The restaurant 20 may be provided with a preferential information control unit 118 that transmits preferential information to the terminal 10 to give preferential treatment to the user when using the restaurant 20.
As a result, the information processing device 100 can suppress the possibility that the user leaves the restaurant (stops waiting in line) without contacting the employee of the restaurant 20.
　情報処理方法では、コンピュータが、端末１０から利用情報を受け付ける利用情報受付ステップと、端末１０から品物情報を受け付ける品物情報受付ステップと、待ちの順番が端末１０を所有するユーザの番になった場合、ユーザの順番になったことを端末１０に通知する順番通知ステップと、待ちの順番が端末１０を所有するユーザの番になった場合、品物情報受付ステップで受け付けた品物情報をレストラン２０に通知する品物情報通知ステップと、を実行する。
　情報処理方法は、レストラン２０が混雑している際には、ユーザ（端末１０）から順番待ちを受け付けると共に、そのユーザ（端末１０）から料理の注文内容（品物情報）を受け付ける。情報処理方法は、そのユーザが着席する場合には、注文内容をレストラン２０のキッチンに通知する。これにより、情報処理方法は、レストラン２０が混雑している際に従業員の接客作業を効率化することができる。
　また、ユーザは、順番待ちをしている間に料理を注文できるので、着席した後に料理を決めてその料理を注文する場合に比べて、短時間で料理の提供を受けることができる。 In the information processing method, when the computer receives the usage information from the terminal 10, the product information receiving step of receiving the product information from the terminal 10, and the waiting order is the user's turn to own the terminal 10. , The order notification step of notifying the terminal 10 that it is the user's turn, and when the waiting turn is the user's turn to own the terminal 10, the item information received in the item information reception step is notified to the restaurant 20. Perform the item information notification step and.
In the information processing method, when the restaurant 20 is crowded, the user (terminal 10) accepts a waiting list and the user (terminal 10) accepts the food order contents (item information). The information processing method notifies the kitchen of the restaurant 20 of the order contents when the user is seated. As a result, the information processing method can streamline the customer service work of the employees when the restaurant 20 is crowded.
In addition, since the user can order food while waiting for his turn, he / she can receive the food in a shorter time than when he / she decides the food after sitting down and orders the food.
　情報処理プログラムは、コンピュータに、端末１０から利用情報を受け付ける利用情報受付機能と、端末１０から品物情報を受け付ける品物情報受付機能と、待ちの順番が端末１０を所有するユーザの番になった場合、ユーザの順番になったことを端末１０に通知する順番通知機能と、待ちの順番が端末１０を所有するユーザの番になった場合、品物情報受付機能で受け付けた品物情報をレストラン２０に通知する品物情報通知機能と、を実現させる。
　情報処理プログラムは、レストラン２０が混雑している際には、ユーザ（端末１０）から順番待ちを受け付けると共に、そのユーザ（端末１０）から料理の注文内容（品物情報）を受け付ける。情報処理プログラムは、そのユーザが着席する場合には、注文内容をレストラン２０のキッチンに通知する。これにより、情報処理プログラムは、レストラン２０が混雑している際に従業員の接客作業を効率化することができる。
　また、ユーザは、順番待ちをしている間に料理を注文できるので、着席した後に料理を決めてその料理を注文する場合に比べて、短時間で料理の提供を受けることができる。 The information processing program has a usage information receiving function for receiving usage information from the terminal 10 and an item information receiving function for receiving the item information from the terminal 10, and when the waiting order is the user's turn to own the terminal 10. , The order notification function for notifying the terminal 10 that it is the user's turn, and when the waiting order is the user's turn to own the terminal 10, the item information received by the item information reception function is notified to the restaurant 20. Realize the item information notification function.
When the restaurant 20 is crowded, the information processing program accepts a waiting list from the user (terminal 10) and also receives the food order contents (item information) from the user (terminal 10). When the user is seated, the information processing program notifies the kitchen of the restaurant 20 of the order details. As a result, the information processing program can streamline the customer service work of the employees when the restaurant 20 is crowded.
In addition, since the user can order food while waiting for his turn, he / she can receive the food in a shorter time than when he / she decides the food after sitting down and orders the food.
１　情報処理システム
１０　端末
１１　表示部
１００　情報処理装置
１１１　利用情報受付部
１１２　情報送信制御部
１１３　品物情報受付部
１１４　順番通知部
１１５　品物情報通知部
１１６　他施設提案部
１１７　利用判定部
１１８　優待情報制御部
１１９　表示部 1 Information processing system 10 Terminal 11 Display unit 100 Information processing device 111 Usage information reception unit 112 Information transmission control unit 113 Product information reception unit 114 Order notification unit 115 Product information notification unit 116 Other facility proposal unit 117 Usage judgment unit 118 Preferential information control Part 119 Display part

Claims (7)

  1. 　外部の端末から施設の利用を希望する利用情報を受け付ける利用情報受付部と、
    　前記端末から施設においてユーザが提供を希望する品物に関する品物情報を受け付ける品物情報受付部と、
    　待ちの順番が前記端末を所有するユーザの番になった場合、ユーザの順番になったことを前記端末に通知する順番通知部と、
    　待ちの順番が前記端末を所有するユーザの番になった場合、前記品物情報受付部によって受け付けた品物情報を施設に通知する品物情報通知部と、
    を備える情報処理装置。     The usage information reception department that accepts usage information that you want to use the facility from an external terminal,
    An item information reception unit that receives item information about items that the user wants to provide at the facility from the terminal, and
    When the waiting order is the turn of the user who owns the terminal, the order notification unit that notifies the terminal that it is the user's turn, and
    When the waiting turn is the user's turn to own the terminal, the item information notification unit that notifies the facility of the item information received by the item information reception unit, and the item information notification unit.
    Information processing device equipped with.
  2. 　前記品物情報通知部は、品物情報に対応する品物の代金に関する代金情報を受け付けた場合、品物情報を施設に通知する
    請求項１に記載の情報処理装置。     The information processing device according to claim 1, wherein the item information notification unit notifies the facility of the item information when the price information regarding the price of the item corresponding to the item information is received.
  3. 　前記品物情報通知部は、前記順番通知部によって前記端末に通知することに応じて前記端末から応答情報を受け付けた場合、品物情報を施設に通知する
    請求項１又は２に記載の情報処理装置。     The information processing device according to claim 1 or 2, wherein the item information notification unit notifies the facility of the item information when the response information is received from the terminal in response to the notification to the terminal by the order notification unit.
  4. 　前記利用情報受付部によって複数の端末から利用情報を受け付けた場合、利用情報の数が予め設定された第１閾値以上になると、１又は複数の他の施設の利用情報の数を取得し、他の施設の利用情報の数が予め設定された第２閾値未満である他の施設を前記端末に提案する他施設提案部を備える
    請求項１～３のいずれか１項に記載の情報処理装置。     When usage information is received from a plurality of terminals by the usage information reception unit, when the number of usage information exceeds a preset first threshold value, the number of usage information of one or more other facilities is acquired, and other The information processing apparatus according to any one of claims 1 to 3, further comprising another facility proposal unit that proposes to the terminal another facility in which the number of usage information of the facility is less than a preset second threshold value.
  5. 　前記順番通知部によって通知をした場合、通知に応じて施設を利用したか否かを判定する利用判定部と、
    　前記利用判定部の判定結果に応じて、次回、施設を利用する際にユーザを優待する優待情報を前記端末に送信する優待情報制御部と、
    を備える請求項１～４のいずれか１項に記載の情報処理装置。     When the notification is given by the order notification unit, the usage judgment unit that determines whether or not the facility has been used in response to the notification, and the usage determination unit.
    According to the judgment result of the usage determination unit, the preferential information control unit that transmits the preferential information to the terminal when the user is used next time.
    The information processing apparatus according to any one of claims 1 to 4.
  6. 　コンピュータが、
    　外部の端末から施設の順番待ちに関する利用情報を受け付ける利用情報受付ステップと、
    　前記端末から施設においてユーザが提供を希望する品物に関する品物情報を受け付ける品物情報受付ステップと、
    　待ちの順番が前記端末を所有するユーザの番になった場合、ユーザの順番になったことを前記端末に通知する順番通知ステップと、
    　待ちの順番が前記端末を所有するユーザの番になった場合、前記品物情報受付ステップで受け付けた品物情報を施設に通知する品物情報通知ステップと、
    を実行する情報処理方法。     The computer
    A usage information reception step that receives usage information related to waiting for a facility from an external terminal,
    An item information reception step for receiving item information about an item that the user wants to provide at the facility from the terminal, and
    When the waiting order is the turn of the user who owns the terminal, a turn notification step for notifying the terminal that it is the user's turn, and
    When the waiting turn is the user's turn to own the terminal, the item information notification step for notifying the facility of the item information received in the item information reception step, and the item information notification step.
    Information processing method to execute.
  7. 　コンピュータに、
    　外部の端末から施設の順番待ちに関する利用情報を受け付ける利用情報受付機能と、
    　前記端末から施設においてユーザが提供を希望する品物に関する品物情報を受け付ける品物情報受付機能と、
    　待ちの順番が前記端末を所有するユーザの番になった場合、ユーザの順番になったことを前記端末に通知する順番通知機能と、
    　待ちの順番が前記端末を所有するユーザの番になった場合、前記品物情報受付機能で受け付けた品物情報を施設に通知する品物情報通知機能と、
    を実現させる情報処理プログラム。     On the computer
    A usage information reception function that accepts usage information related to waiting for a facility from an external terminal,
    An item information reception function that accepts item information about the item that the user wants to provide at the facility from the terminal, and
    When the waiting order is the turn of the user who owns the terminal, the order notification function that notifies the terminal that it is the user's turn, and
    When the waiting turn is the user's turn to own the terminal, the item information notification function that notifies the facility of the item information received by the item information reception function and the item information notification function.
    Information processing program that realizes.
PCT/JP2020/018193 2019-05-10 2020-04-28 Information processing device, information processing method, and information processing program WO2020230634A1 (en)

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