WO2020213695A1 - Dispositif de collecte de données de participant et programme de stockage de support lisible par ordinateur - Google Patents

Dispositif de collecte de données de participant et programme de stockage de support lisible par ordinateur Download PDF

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Publication number
WO2020213695A1
WO2020213695A1 PCT/JP2020/016776 JP2020016776W WO2020213695A1 WO 2020213695 A1 WO2020213695 A1 WO 2020213695A1 JP 2020016776 W JP2020016776 W JP 2020016776W WO 2020213695 A1 WO2020213695 A1 WO 2020213695A1
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Prior art keywords
information
telephone number
participant
communication
communication device
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PCT/JP2020/016776
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English (en)
Japanese (ja)
Inventor
優成 田中
佳一 上川
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株式会社アクリート
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Publication of WO2020213695A1 publication Critical patent/WO2020213695A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • the present invention relates to a participant data collection method and a program.
  • the system has a database that records the customer's phone number and e-mail address in association with the points earned by the customer, and sends the source phone number, the destination phone number of the outgoing call, and the received e-mail.
  • the original e-mail address and the e-mail address to which the sent e-mail is sent are recognized.
  • the system identifies the customer by searching the database with this information, and counts up the points of the identified customer. Goods or / and services are provided to customers whose earned points are equal to or higher than the preset value. In this way, the system collects customer information.
  • there is a technology that allows customers to actively provide information to companies that have the system see, for example, Patent Document 1).
  • the degree of interest is determined according to the history / participation frequency, the reaction to notifications by e-mail, etc. regarding the product group and related product groups, and the reaction to the granting of benefits such as coupons, etc., according to the degree of interest.
  • benefits such as coupons, etc.
  • Such conventional technology for managing users requires the user to register a complicated account by registering an ID and password at an initial stage, and provides benefits that the user does not want. It was not always easy for users to use, such as being done. That is, the user needs to go through a complicated registration procedure before using the service provided by the system, and even if the user registers, the appropriate service desired by the user may not be obtained. There was a limit to building a system that provides appropriate services that meet the needs of people. In addition, there are vulnerable systems to protect the privacy of users, and users hesitate to provide their own information or register fictitious information. Was also occurring.
  • the disclosure technology aims to provide more appropriate services to participants by acquiring information on participants such as events by an appropriate method and managing them appropriately.
  • reception control unit that controls the reception of inbound communication addressed to a predetermined telephone number from the communication device managed by the event participants by the disclosed technology, and the communication device including at least the source telephone number of the inbound communication.
  • the source of the communication device information acquisition unit that acquires the information of the communication device, and the secret information used when the participant acquires the privilege that the participant can obtain by satisfying a predetermined condition.
  • a response unit that responds by including it in a reply addressed to a telephone number, a determination result acquisition unit that obtains a determination result of whether or not the predetermined conditions are satisfied, information on the event, and at least the caller's telephone number.
  • For the information collection / storage unit that collects and stores the participant's information and the device under the control of the person who manages the event, which associates the information obtained from the communication device including the communication device with the judgment result.
  • An information extraction and providing unit that extracts and provides information related to the event from the participant's information, and converts at least the source telephone number of the extracted participant's information into other information.
  • a participant information collection device having an information extraction and provision unit to be provided is provided.
  • FIG. 1 is a block diagram of the disclosed technology.
  • FIG. 2 shows the hardware configuration of the participant information collecting device.
  • FIG. 3 shows the hardware configuration of the communication device under the control of the participants.
  • FIG. 4 is a flowchart showing the processing of the participant information collecting device.
  • FIG. 5 is a flowchart showing an example of a process in which a telephone number associated with an event is assigned.
  • FIG. 6 is a flowchart showing an example of determining the conditions for obtaining the benefits that the participants can obtain.
  • FIG. 7 is a flowchart showing an example of determining whether or not to accept communication from a participant.
  • FIG. 8 is a flowchart showing an example of communication processing between the participant information collecting device and the communication device managed by the participant.
  • FIG. 9 is a flowchart showing an example of giving a privilege to a participant.
  • FIG. 10 is a diagram showing an example of the overall configuration of the embodiment.
  • FIG. 1 is a block diagram of the disclosed technology.
  • the outline of this embodiment is as follows.
  • the event 122 means various events planned and provided to the participants of the event 122 by the person who manages the event 122.
  • Specific examples of the event 122 include, but are not limited to, outdoor concerts, baseball, soccer, sumo, car racing, television programs, and the like.
  • Examples of events include spot sales, product sales in TV shopping, job hunting, fan events and exhibitions, and events where people gather at exhibition halls such as cars and houses and exhibition halls.
  • participant who are interested in the event 122 participate in the event carried out by the administrator of the event 122.
  • "participation" in the event 122 means having some relation to the event 122.
  • attending an outdoor concert means going to the venue of the outdoor concert and being at the venue of the outdoor concert.
  • "participation” means watching a television program of the outdoor concert. In this case, since the participant only needs to be in any area where the television broadcast can be received, the location of the participant will be wide.
  • an event when an event is held in a specific area, by knowing the location information of the participants in the event, it is the person who actually participates in the event or the person who does not actually participate in the event. It can be distinguished whether there is. Also, in this case, by grasping the time when the event is being held, it is possible to determine whether the person is actually participating in the event or not when the event is being held. Can be distinguished.
  • the event is a TV shopping broadcast
  • the information obtained from the participants can be obtained in order to understand whether the person is watching the broadcast or not. It is also important to know what it is. If the information obtained from the participant is obtained at a time other than the broadcast time of the TV shopping, it means that the participant may not be watching the TV shopping.
  • the participant is the purchaser of the merchandise or a potential merchandise purchaser in or near the store. Is. In this case, the information about when the information obtained from the participants was obtained may not be important. On the other hand, the location information obtained from the participants may be more important because it is possible to know which location the participant is associated with. Therefore, it should be noted that important information can change as information obtained from event participants depending on the nature of the event.
  • the above example exemplifies the location information and time information when information is obtained from the participants of the event.
  • Information about participants is not limited to location information and time information, but also includes a wide range of information such as e-mail addresses and ages.
  • the present embodiment makes it possible to grasp the position information and the time information obtained from the participants more easily and more accurately, and also to grasp the other information as described above more easily. It is a thing.
  • a participant may provide fictitious information as his / her own information in order to prevent others from grasping his / her own information.
  • fictitious information mixed in the information obtained from the participants
  • various information about the participants can be collected more easily and accurately while protecting the privacy of the participants. Details of this embodiment will be described below.
  • the event manager can easily and accurately grasp the needs of the event participants by easily acquiring the information of the persons who participated in the event 122.
  • the event manager can provide the event participants with benefits that meet their needs.
  • the event manager can accurately use the needs of the event participants by obtaining the information of the event participants, and when planning further events, it is more appropriate to meet the needs of the event participants. It is also possible to provide participants with various events.
  • the present embodiment will be described in more detail with reference to FIG.
  • the telephone number extraction unit 102 extracts one telephone number from the unused telephone number set 104 and transmits it to the telephone number transmission unit 106 and the reception control unit 112 in association with the event information.
  • the telephone number transmission unit 106 transmits the telephone number to the manager of the event 122 and the device under the control of the manager.
  • the event manager communicates the phone number to the participants when the event is taking place.
  • the telephone number may be communicated to the participants, for example by being displayed on a display installed at the concert venue.
  • the telephone number may be transmitted to the concert participants by writing the telephone number on the admission ticket of the concert venue, the pamphlet distributed at the concert venue, the poster posted at the concert venue, or the like.
  • the means of transmitting the telephone number is not limited to the above.
  • a symbol code such as a QR code (registered trademark) including a telephone number may be presented to the participants. Participants can obtain telephone number information by reading the symbol code with the camera of their mobile terminal.
  • the telephone number may be transmitted by short-range wireless communication such as BLE (Bluetooth Low Energy) (registered trademark), ZigBee, WiFi, or wide-area wireless communication such as a mobile phone communication network.
  • the device for transmitting the telephone number may be the hardware of the person who implements the present embodiment, the hardware managed by the event manager, or the hardware managed by a third party. Further, the telephone number may be transmitted to the application installed on the mobile terminal by wireless communication. In addition, the application may generate one of a plurality of predetermined telephone numbers. By transmitting the trigger for generating a telephone number to the mobile terminal by wireless communication, the application of the mobile terminal may be made to generate a predetermined telephone number according to the information included in the trigger.
  • the participant When transmitting the telephone number to the participant, the participant can be given benefits (incentives, etc.) by contacting the telephone number using the communication device 108 managed by the participant. It is desirable to be transmitted to.
  • Participants make a short message (SMS), voice call, etc. to the provided telephone number using a communication device 108 such as a mobile phone that they manage.
  • the communication from the communication device 108 managed by the participant to the telephone number is transmitted to the reception control unit 112.
  • the mode of communication may be not only SMS and voice communication but also communication such as RCS (Rich Communication Services).
  • the content of the communication sent from the participant's communication device 108 to the telephone number is not limited to the message communication or the voice call which may include the text. The details of the communication exchange between the participant's communication device 108 and the system of the present embodiment will be described later.
  • the event manager selects the appropriate benefits that can be given to the participants according to the nature of the event. Participants may also be allowed to choose from multiple options if the benefit is given in multiple options. An example of how to provide benefits to participants will be described later.
  • the communication information that has reached the reception control unit 112 is transmitted to the communication device information acquisition unit 114.
  • the communication device information acquisition unit 114 extracts the source telephone number of the communication delivered to the telephone number from the communication device 108 of the participant.
  • the reason for acquiring the source telephone number is that the source telephone number is very reliable information for identifying the communication device 108 managed by the participant. Therefore, grasping the source telephone number of the communication device 108 managed by the participant is appropriate information for identifying the participant who manages the communication device 108. What's more, participants may simply send a blank message to their phone number or make a voice call. Therefore, it is a convenient method for the participants to grasp the source telephone number of the communication device 108 by the present embodiment. Since the caller's telephone number is highly sensitive information about the participants, it is desirable to consider the protection of the participants' privacy when managing it. Details on protecting the privacy of participants will be described later.
  • the communication device information acquisition unit 114 acquires the sent position information and together with the source telephone number. , Communicate to the information collection and storage unit 130.
  • the information collection / storage unit 130 acquires and stores the source telephone number, location information, and the like. Further, the calling telephone number is returned to the reception control unit 112 and transmitted to the response unit 126.
  • the response unit 126 sends a response message to the communication source telephone number. It is desirable to include a unique URI (Uniform Resource Identifier) for each caller's telephone number in the response message.
  • the URI may be the URL of the web address with unique information added to the calling telephone number.
  • the participant's communication device 108 which has received the response message, uses the URI to access the Internet site 124.
  • the response unit 126 cannot respond because it cannot return a response to the participant's communication device 108.
  • the credibility of the communication is low because the source of the communication is unknown. Therefore, the response unit 126 may not respond and may discard the received message.
  • the communication device 108 exchanges information with the Internet site 124.
  • the Internet site 124 identifies the communication device 108 from the information of the URI accessed by the communication device 108. If the location information of the communication device 108 has not yet been obtained, it is desirable that the Internet site 124 attempts to acquire the location information of the communication device 108 via the Internet.
  • the position information of the communication device 108 is obtained by the Internet site 124, the position information is transmitted to the communication device information acquisition unit 114 together with the information for identifying the communication device 108.
  • the communication device information acquisition unit 114 determines the source telephone number from the information that identifies the communication device 108, and transmits the information associated with the source telephone number and the location information to the information collection / storage unit 130.
  • the information collection / storage unit 130 stores the position information of the communication device 108 in correspondence with the calling telephone number.
  • the Internet site 124 communicates with the communication device 108 and collects information such as the participant's e-mail address. Information about the participants such as the collected e-mail address is also sent to the communication device information acquisition unit 114 in the same manner. Then, information about the participant such as the participant's e-mail address is also associated with the sender's telephone number and accumulated in the information collection / storage unit 130.
  • the reception control unit 112 performs an automatic voice response to the voice call.
  • the communication device information acquisition unit 114 attempts to acquire the source telephone number of the voice call.
  • the caller's telephone number is transmitted to the response determination unit 128. Further, when the voice call includes the position information of the communication device 108, this position information is also acquired.
  • the caller's telephone number and / or location information is transmitted to and stored in the information collection / storage unit 130.
  • the response determination unit 128 checks whether or not a message containing text can be returned to the caller's telephone number of the voice call. A check is made to see if a message can be answered to a voice call. The response determination unit 128 checks whether or not it is possible to respond with a message by using the number system of the calling telephone number, the database of telephone numbers, and the like. For example, in the case of a voice call using the SIP protocol, it may not be possible to send and receive messages. The response determination unit 128 responds with a message when it is possible to reply with a message. The flow of processing after the response with the message is the same as the above-mentioned case where the message communication is performed from the communication device 108.
  • the response unit 126 When the response determination unit 128 determines that the message cannot be returned to the calling telephone number, the response unit 126 does not disconnect the voice call received by the reception control unit 112, and the response unit 126 makes an automatic voice response to the communication device 108. Respond by voice to.
  • the response unit 126 may notify the communication device 108 that the caller's telephone number cannot be obtained by an automatic voice response and disconnect the communication.
  • the secret number that can be a password is transmitted to the participant who operates the communication device 108 by the automatic voice response by the automatic voice response.
  • the secret number may be prompted to be entered by the participant by operating the key of the communication device 108.
  • the participant is given, for example, the telephone number and secret number of the communication device 108 by accessing the predetermined Internet site 124 with the participant's communication device or another communication device under the control of the participant. It is desirable to use it to provide an automatic voice response that prompts you to log in.
  • the address of the above-mentioned predetermined Internet site 124 may be given to the participants by describing it in the event pamphlet or the like. If the event is TV shopping, the address may be displayed on the TV screen.
  • the Internet site 124 may acquire the location information. Then, the Internet site 124 stores information such as the location information and the e-mail address of the participant in the information collection / storage unit 130 via the communication device information acquisition unit 114.
  • the determination result acquisition unit 116 acquires the information from the communication device information acquisition unit 114
  • the determination result acquisition unit 116 determines the acquired information by using the information such as the current time from the clock 132 and the information of the predetermined conditions. Is performed, the judgment result is obtained, and the information collection / storage unit 130 is transmitted to accumulate the judgment result.
  • An example of the content of the judgment of the judgment result acquisition unit 116 is shown below.
  • ⁇ Judgment of time conditions For example, suppose that a privilege is given to a participant of an outdoor concert. In this case, the participant can check that the communication device 108 managed by the participant has communicated with the telephone number in the area of the outdoor concert venue during the time when the outdoor concert is being held. It is possible to judge with high probability that you are actually participating in an outdoor concert.
  • the time condition determination unit 117 receives the communication from the communication device 108 managed by the participant in a time zone including, for example, one hour before and after the time zone in which the outdoor concert is held. Judge whether or not. If this judgment result is affirmative, it may be judged that the time condition that the participant is attending the outdoor concert is satisfied. This determination result is transmitted to the information collection and storage unit 130 to be stored.
  • the time of communication from the communication device 108 may be simply stored in the information collection / storage unit 130. This time information may be used for statistical information.
  • the position information is used.
  • the Internet site 124 to which the communication device 108 is connected may attempt to acquire the position information of the communication device 108.
  • the geographical condition determination unit 118 may determine whether or not the communication is from the communication device 108 existing in a predetermined area including the area of the outdoor concert, in consideration of the acquisition error of the position information. If this judgment is affirmative, it may be judged that the participants satisfy the geographical condition of participating in the outdoor concert. This determination result is transmitted to the information collection and storage unit 130 to be stored.
  • the geographical information from the communication device 108 may be simply stored in the information collection / storage unit 130. This geographical information may be used for statistical information.
  • geographical information may be obtained by checking the network, except when it is obtained from the communication device 108.
  • the communication device 108 communicates by wire, if the location of the exchange can be specified, information such as the area, town, and country of the communication device can be obtained.
  • the country of origin may be identified by the numbering system of the origin telephone number. Therefore, it should be noted that the method for acquiring the geographical information of the communication device 108 is not limited to the above example.
  • the above-mentioned Internet site 124 may exist on a website managed by another person such as a cloud, in addition to the case where it operates on the hardware of this system.
  • the communication device information acquisition unit 114 may acquire the information of the communication device 108 obtained by the Internet site 124. Further, the Internet site 124 may operate on the hardware managed by the event manager.
  • benefits are given as follows.
  • the information about the participants accumulated in the information collection / storage unit 130 is searched by the information extraction / provision unit 134 using the event as a key, and is provided to the device 120 of the event manager.
  • the event manager Based on the provided information, the event manager sends information that gives benefits to participants who meet the temporal and geographical conditions, for example, by e-mail. Participants will benefit from the information in the email sent.
  • the privilege for example, in the case of an outdoor concert, the address and password of the site where the video of the outdoor concert can be viewed may be provided.
  • a password for obtaining the musician's music distribution may be transmitted.
  • points may be given to obtain various merits by accumulating points in a musician's fan club.
  • the event manager can use it to obtain questionnaire surveys, statistical analysis of participant information, and so on.
  • the event manager can use such information to plan an event that better meets the needs of the participants in planning other events.
  • the profit is returned to the participant as well.
  • the telephone number is notified to the participant, and the participant makes a message communication or a voice call to the telephone number to obtain various information including the caller's telephone number. Is provided for the system of the present embodiment. Then, the information of the participants is also provided to the event manager, which benefits both the participants and the event manager.
  • the source telephone number of the communication device managed by the participant is one of the most important information as the privacy information of the participant. Therefore, in the present embodiment, it is desirable that the information extraction and provision unit 134 does not provide the event manager with the participant's telephone number itself. Participants will not want the telephone numbers of their own communication devices to spread easily. If the person who implements the present embodiment provides the participant's information to the event manager who is another person, it may be necessary to ask the participant for the consent.
  • the sender's telephone number is provided in an encrypted form. Is desirable. Further, this encryption algorithm may be different for each provider. By doing so, it is possible to make it difficult to integrate the information held by different third parties.
  • the event administrator will not be able to contact the participants by telephone. It is desirable for the event manager to contact the participants by sending an email to the participants or by logging in to the fan club site or other means to convey information from the website.
  • the telephone number of the communication device may be reused so that the unused telephone number can be used by others. Therefore, when the telephone number is no longer used, it is important to acquire the information from the telecommunications carrier and delete or update the corresponding information. It is desirable to obtain the information that the telephone number is no longer used from the telecommunications carrier or the information from the person who has obtained the information.
  • the period during which the telephone number can be used may be wider than the time zone that satisfies the time conditions in the event, or the two may be matched. If they match, it can be said that the time condition has been met if the telephone number is communicated and the reply can be received.
  • Example of Internet site 124 An example of what kind of information is exchanged when the participant's communication device 108 is connected to the Internet site 124 is shown below. On internet sites, you can get an email address so that you don't have to send a message to the calling phone number so that you can contact us by email, or you can log in to a specific site on the site. It is desirable to encourage participants to enter necessary information so that they can be contacted securely.
  • the Internet site can be used. It is desirable to try to acquire the location information of the communication device 108.
  • the event manager obtains information such as gender that contributes to a better event in a future event.
  • Event format and communication from communication equipment For example, in the case of an indoor event such as an indoor concert, the use of the mobile phone itself during the event may be restricted. In this case, only a certain time before the start of the event, the break time, and the end of the event may be set as the time zone in which the time condition is satisfied. Alternatively, the telephone number may be available only during this time period.
  • FIG. 2 shows the hardware configuration of the participant information collecting device 20.
  • the participant information collecting device 20 includes a CPU 201, a ROM 202, a RAM 203, a key operation unit 205, a clock unit 206, a communication unit 207, a display unit 211, and an external storage control unit 212.
  • the communication device 108 can read and operate the program stored in the memory 213 by the external storage control unit 212.
  • the program may also be stored in ROM 201 and RAM 203.
  • the communication device 108 operates under the control of the CPU 201 that executes the program.
  • the operator of the participant information collecting device 20 can communicate with the communication device 108 managed by the participant via the communication unit 207 by using the key operation unit 205 and the display unit 211.
  • the device under the control of the event manager also has the same configuration as described above.
  • FIG. 3 shows the hardware configuration of the communication device 108 under the control of the participants.
  • the communication device 108 includes a CPU 301, a ROM 302, a RAM 303, a touch panel 304, a key operation unit 305, a clock unit 306, a communication unit 307, an imaging unit 308, a position acquisition unit 310, a display unit 311, and an external storage control unit 312.
  • the communication device 108 can read and operate the program stored in the memory 313 by the external storage control unit 312.
  • the program may also be stored in ROM 301 and RAM 303.
  • the communication device 108 operates under the control of the CPU 301 that executes the program.
  • Participants can operate the touch panel 304, the key operation unit 305, the display unit 311 and the like to perform message communication or voice call using the telephone number. Further, the position acquisition unit 310 can acquire the current position information and transmit the position information via the communication unit 307. Further, the imaging unit 308 can read the symbol code and acquire the telephone number in the symbol code. Although the microphone and speaker for acquiring voice information are not shown, it goes without saying that the communication device 108 is provided.
  • FIG. 4 is a flowchart showing the processing of the participant information collecting device 20.
  • the inbound communication is received.
  • the inbound communication means the communication in which the communication transmitted from the communication device 108 of the participant arrives at the reception control unit 112 through the network 110 in FIG.
  • Inbound communications include messages or voice calls that may include text.
  • information on the communication device is acquired.
  • the information to be acquired includes the telephone number of the source of inbound communication.
  • step S406 the type to respond to is determined.
  • message communication it is desirable to reply by message communication.
  • voice call it is determined whether or not it is possible to reply by message communication.
  • the URI When responding by message communication in step S408, include the URI to be accessed in the reply message.
  • the URI includes, for example, a site address and unique information corresponding to the calling telephone number.
  • unique information corresponding to the calling telephone number is transmitted to the site. With this unique transmitted information, the site can identify which source telephone number the communication device 108 has. If the location information of the communication device 108 has not yet been obtained, the location information of the communication device 108 connected to the site is acquired by the site. If the location information cannot be obtained, the location information remains unknown.
  • the site encourages participants to send the necessary information to obtain information such as the participant's email address from the participant.
  • step S412 it is determined whether or not the predetermined conditions are satisfied. As described above, if the event is an outdoor concert, the predetermined condition is determined whether the inbound communication corresponding to the source telephone number satisfies the time condition and the geographical condition. The cases where the position information is not satisfied include the case where the position information is not within the predetermined area and the case where the position information cannot be acquired.
  • step S414 various information of the participants is collected and accumulated.
  • This information includes the above-mentioned source telephone number, arrival time of inbound communication, whether or not the time condition is satisfied, whether or not the geographical condition is satisfied, the e-mail address of the participant, and the like.
  • step S416 a search is performed from the accumulated information using the event as a key.
  • the retrieved information is provided to the event manager. It is desirable to provide the event manager with encrypted at least the telephone numbers of the participants. When the operator of the system of this embodiment and the event manager are the same person, it is not necessary to encrypt the telephone number.
  • the reason for providing the event manager with an encrypted phone number is to protect the privacy of the participants, the participants trust the system realized in this embodiment, and the inbound communication is managed by the participants. This is because it contributes to lowering the barrier of transmission from the communication device 108.
  • participant would not want the phone numbers of their communication devices to spread. You also wouldn't want the event manager to send frequent messages or make frequent calls to the phone numbers of your communications equipment. Therefore, it is desirable for the event manager to contact the participants by using their e-mail address or by logging in to a predetermined site, rather than contacting the participants by using the source telephone number. This does not apply if the participant wishes to contact the communication device 108 managed by the participant using a telephone number. In that case, the event manager himself obtains the telephone number of the communication device 108 managed by the participant, or obtains the telephone number from the implementer of the present embodiment on condition that the consent of the participant is obtained.
  • the implementer of the present embodiment intervenes and communicates with the telephone number between the event manager and the participants. You just have to make it happen. In this case, the event manager and the participants may realize communication without knowing each other's telephone number by using the dummy telephone number by the implementer of the present embodiment. This completes the process shown in FIG.
  • FIG. 5 is a flowchart showing an example of a process in which a telephone number associated with an event is assigned.
  • event information is received.
  • the event information may be, for example, an event ID associated with the event.
  • a telephone number is selected from the set of unused telephone numbers.
  • the selected telephone number is associated with the event ID.
  • step S508 the event ID and telephone number are provided to the system of the present embodiment and also transmitted to the device under the control of the event manager.
  • This phone number can also be known by the event manager.
  • the event manager may convey the telephone number to the participants by displaying this telephone number on the event brochure, the display installed at the event, the event ticket, and the like.
  • the telephone number may be transmitted to the communication device 108 managed by the participant by using short-range wireless communication, long-range wireless communication, or the like.
  • the camera of the communication device 108 may capture the symbol code including the telephone number so that the communication device 108 can acquire the telephone number. This completes the process shown in FIG.
  • FIG. 6 is a flowchart showing an example of determining the conditions for obtaining the benefits that the participants can obtain.
  • step S602 inbound communication is received from the communication device 108 managed by the participant.
  • step S604 it is checked whether the reception time of the inbound communication is included in the predetermined time zone. If the check result is YES, the process proceeds to step S606. If the check result is NO, the process proceeds to step S608. In step S606, the determination result that the inbound communication satisfies the temporal condition is provided. The process proceeds to step S610. In step S608, the determination result that the inbound communication does not satisfy the time condition is provided. The process proceeds to step S610.
  • step S610 it is checked whether the location information of the communication device 108 can be acquired from the inbound communication or via the Internet site to which the communication device 108 is connected. If the check result is YES, the process proceeds to step S612. If the check result is NO, the process proceeds to step S616.
  • step S612 it is checked whether the acquired position information is included in the predetermined area. If the check result is YES, the process proceeds to step S614. If the check result is NO, the process proceeds to step S616. In step S614, a determination result is provided that the location information of the communication device 108 satisfies the geographical condition. The process ends. In step S616, the determination result that the position information of the communication device 108 does not satisfy the geographical condition is provided. The process ends. As already mentioned, how to handle temporal conditions and geographical conditions depends on the nature of the event.
  • FIG. 7 is a flowchart showing an example of determining whether or not to accept communication from a participant.
  • step S702 it is checked whether the current time is between a predetermined first time and a predetermined second time. There may be a plurality of combinations of the first time and the second time. If the check result is YES, the process proceeds to step S704. If the check result is NO, the process proceeds to step S708.
  • step S704 it is checked whether the calling phone number is a new phone number. If the check result is YES, the process proceeds to step S710. If the check result is NO, the process proceeds to step S706.
  • step S706 it is checked whether the phone number has sent a reply. If the check result is YES, the process proceeds to step S708. If the check result is NO, the process proceeds to step S710.
  • step S708 the inbound communication is discarded. In addition, instead of discarding, it may be returned that the message cannot be sent to the inbound communication, or that the voice call is busy or that the telephone number is not used. In any case, if the inbound communication has not arrived within the reception time zone, or if the communication is from the caller's telephone number that has already replied, there is no need to perform communication and process. , It is desirable to avoid continuing communication processing.
  • step S710 inbound communication is accepted and communication processing is continued. In this case, since the inbound communication has reached an appropriate time zone and has not been processed so far, processing is performed. This completes the process.
  • FIG. 8 is a flowchart showing an example of communication processing between the participant information collecting device and the communication device managed by the participant.
  • step S802 it is checked whether the inbound communication is a message communication. If the check result is YES, the process proceeds to step S808. If the check result is NO, the process proceeds to step S804.
  • step S804 it is checked whether a reply can be made by message communication that can include text. If the check result is YES, the process proceeds to step S808. If the check result is NO, the process proceeds to step S805.
  • step S805 a response is returned by an automatic voice response.
  • the voice response conveys the secret number when the participant's communication device 108 accesses the predetermined site. The process proceeds to step S810.
  • step S808 a response by message is returned. It is desirable that the reply message include URI information. It is desirable that this URI includes a predetermined Internet address and information corresponding to the calling telephone number. The process proceeds to step S810.
  • step S810 the information of the communication device is acquired via the Internet site to which the communication device of the participant is connected.
  • a participant can log in to a predetermined site with a caller's telephone number and this secret number. After logging in, participants enter their email address and other information into the site.
  • the communication device 108 accesses a predetermined Internet address included in the URI, the information corresponding to the caller's telephone number is transmitted to the site.
  • the site can determine which inbound communication was sent from the communication device 108 based on the information corresponding to the source telephone number.
  • the site acquires information such as the participant's email address. The process proceeds to step S812.
  • step S812 the acquired information is collected and accumulated, and the information is provided to the event manager.
  • the provision of information that takes the privacy of participants into consideration has already been mentioned. This completes the process.
  • FIG. 9 is a flowchart showing an example of giving a privilege to a participant.
  • the granting of benefits does not have to be performed by the system of the present embodiment. That is, the system of the present embodiment may provide the event manager with necessary information about the participants so that the event manager selects and grants appropriate benefits to the participants. Therefore, the process described here does not have to be included in the present embodiment.
  • step S902 participant information regarding the event is received. The process is repeated for each of the participants between step S904 and step S910.
  • step S906 it is checked whether the condition for giving the privilege is met. If the check result is YES, the process proceeds to step S908. If the check result is NO, the process proceeds to step S910. In step S908, the participant is given a privilege (incentive). Examples of benefits have already been mentioned. This completes the process.
  • FIG. 10 is a diagram showing an example of the overall configuration of the embodiment. Car racing is shown as event 1070.
  • the server device 1010 included in the participant information collecting device 20 of the present embodiment is connected to the network 1020.
  • the event manager device 1030 is also connected to the network 1020.
  • the telephone number may be displayed on the display 1072.
  • the symbol code of the telephone number may be displayed on the display 1014.
  • the telephone number may be transmitted by the wireless transmission device 1026 such as BLE or WiFi to the communication device 1060 managed by the participant 1080 via the communication 1012 via the network 1020.
  • Communication 1012 may be transmitted from the device of the event manager.
  • the server device 1010 receives the message 1062 via the network 1020 from the communication device 1060 operated by the participant 1080 by inbound communication.
  • the server device also receives a voice call from the telephone 1050 or the communication device 1060 by inbound communication.
  • the communication device 1060 can receive a reply message from the server device 1010.
  • the communication device 1060 or the computer 1040 is connected to the Internet site via the network 1020.
  • the internet site may operate on server device 1010 or other server.
  • the Internet site receives the participant's e-mail address and the like from the participant.
  • the server device 1010 can estimate the position of the participant 1080 by acquiring the position information of the communication device 1060, the computer 1040, and the telephone device 1050. In addition, the server device acquires the time of inbound communication.
  • the server device 1010 collects various information about the participants. Then, the server device 1010 searches for the information collected by the event ID, processes the searched information, and provides the searched information to the event manager's device 1030 via the communication 1036.
  • the event manager device 1030 provides the participant with the privilege by communication 1032 or communication 1034 via the network based on the provided participant information.
  • the server device 1010 and the event manager device 1030 may be different hardware or may be built on the same hardware.
  • the flow charts illustrated can be reordered as long as there is no contradiction. Further, as long as there is no contradiction, one illustrated flow can be executed a plurality of times at different timings. Also, as long as there is no contradiction, multiple flows can be executed at the same time.
  • programs of the disclosed embodiments can be realized by a general-purpose program such as an operating system or hardware.
  • the disclosed program may be distributed and executed on a plurality of hardware.
  • the program that realizes the above-described embodiment can be executed by a computer having the hardware configuration shown in FIG. 2 or FIG. Further, the program of the embodiment may be implemented as a method of causing a computer to execute the program. Part or all of the program of this embodiment may be executed by the operating system. In addition, a part of the program may be realized by hardware.
  • the program may be stored in the memory 213, ROM 202, or RAM 203 of FIG. 2, the memory 313, ROM 302, or RAM 303 of FIG.
  • the embodiment can be implemented as a device of hardware. It goes without saying that the above embodiments do not limit the invention described in the claims and are treated as examples.
  • Telephone number extraction unit 104 Telephone number set 106 Telephone number transmission unit 108 Communication equipment 110 Network 112 Reception control unit 114 Communication equipment information acquisition unit 116 Judgment result acquisition unit 117 Temporal condition judgment unit 118 Geographical condition judgment unit 120 Event manager Device 122 Event 124 Internet site 126 Response unit 128 Response judgment unit 130 Information collection and storage unit 132 Clock 134 Information extraction and provision unit

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Abstract

L'invention concerne un dispositif de collecte d'informations de participant comprenant : une unité de commande de réception qui commande la réception d'une communication entrante adressée à un numéro de téléphone prédéterminé à partir d'un dispositif de communication géré par un participant dans un événement ; une unité d'acquisition d'informations de dispositif de communication qui acquiert, à partir du dispositif de communication, le numéro de téléphone source de transmission de la communication entrante et d'autres informations concernant le dispositif de communication ; une unité de réponse qui effectue une réponse comprenant, dans une réponse adressée au numéro de téléphone source de transmission, des informations secrètes à utiliser par le participant pour acquérir un privilège en satisfaisant une condition prédéterminée ; une unité d'acquisition de résultat de détermination qui acquiert un résultat de détermination indiquant si oui ou non la condition prédéterminée est satisfaite ; une unité d'accumulation de collecte d'informations qui collecte et accumule des informations concernant les participants dans lesquelles des informations concernant l'événement, des informations concernant le dispositif de communication, et le résultat de détermination sont associés ; et une unité de fourniture d'extraction d'informations qui extrait des informations relatives à l'événement à partir des informations concernant les participants et fournit les informations à un dispositif du gestionnaire d'événements. Parmi les informations extraites concernant les participants, l'unité de fourniture d'extraction d'informations convertit au moins le numéro de téléphone source de transmission en une autre forme d'informations et fournit les informations converties.
PCT/JP2020/016776 2019-04-17 2020-04-16 Dispositif de collecte de données de participant et programme de stockage de support lisible par ordinateur WO2020213695A1 (fr)

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Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040034561A1 (en) * 2000-04-07 2004-02-19 Smith Glen David Interactive marketing system
US20070264993A1 (en) * 2005-10-04 2007-11-15 Hughes Bryan G Method, apparatus and article for opinion polling
JP2012168655A (ja) * 2011-02-10 2012-09-06 Mihoko Yamazaki 記念印刷物発行システム、記念印刷物発行装置、コンピュータプログラムおよび記念印刷物発行方法
JP2013134504A (ja) * 2011-12-22 2013-07-08 Canon Marketing Japan Inc コンテンツ管理システム、コンテンツ管理装置、制御方法およびプログラム

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040034561A1 (en) * 2000-04-07 2004-02-19 Smith Glen David Interactive marketing system
US20070264993A1 (en) * 2005-10-04 2007-11-15 Hughes Bryan G Method, apparatus and article for opinion polling
JP2012168655A (ja) * 2011-02-10 2012-09-06 Mihoko Yamazaki 記念印刷物発行システム、記念印刷物発行装置、コンピュータプログラムおよび記念印刷物発行方法
JP2013134504A (ja) * 2011-12-22 2013-07-08 Canon Marketing Japan Inc コンテンツ管理システム、コンテンツ管理装置、制御方法およびプログラム

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