WO2020204015A1 - Information processing system, information processing device, and program - Google Patents
Information processing system, information processing device, and program Download PDFInfo
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- WO2020204015A1 WO2020204015A1 PCT/JP2020/014719 JP2020014719W WO2020204015A1 WO 2020204015 A1 WO2020204015 A1 WO 2020204015A1 JP 2020014719 W JP2020014719 W JP 2020014719W WO 2020204015 A1 WO2020204015 A1 WO 2020204015A1
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Definitions
- the present invention relates to an information processing system, an information processing device, and a program.
- Patent Document 1 in order to enable the store manager to grasp the actual state of customer service, the analysis of the customer service status of the store is based on the data of the captured image captured by the camera that captures the inside of the store. The device that performs the above is described.
- the present invention has been made in view of such a situation, and supports store operations including the work procedure and arrangement of assistants in store operation based on the situation inside the store and the situation outside the store.
- the purpose is to provide a method that can efficiently support the education of assistants.
- the information processing system of one aspect of the present invention is In an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider. Equipped with multiple imaging devices and information processing devices, The plurality of image pickup devices It has a generation means for capturing a subject included in a range of 360 degrees in all directions around the subject and generating data of the captured image of the subject.
- the information processing device An acquisition means for acquiring data of an captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of image pickup devices.
- an operation support means for executing a first process for supporting an operation performed by the assistant in at least a part of the place and the surroundings of the place, and an operation support means.
- the education support means for executing the second process for supporting the education of the assistant, and the education support means. To be equipped.
- the information processing device is In an information processing device included in an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider.
- An acquisition means for acquiring data of an captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of image pickup devices.
- an operation support means for executing a first process for supporting an operation performed by the assistant in at least a part of the place and the surroundings of the place, and an operation support means.
- the education support means for executing the second process for supporting the education of the assistant, and the education support means. To be equipped.
- the information processing method and program according to one aspect of the present invention are the processing methods and programs corresponding to the above-mentioned information processing system according to one aspect of the present invention.
- support for store operation including the work procedure and arrangement of assistants in store operation and support for education of assistants are efficiently performed. be able to.
- FIG. 1A It is a figure which shows the outline of the store operation support service which can be realized by the information processing system of this invention. It is a figure which shows the type of a business targeted by this service. It is a figure which shows the effect by providing this service. It is an image diagram which shows the specific example of this service shown in FIG. 1A and FIG. 1B. It is a figure which shows the specific example of a plurality of cameras installed inside and outside a store. It is a flow chart which shows the flow of the proposed service in this service. It is an image diagram which shows the imaging result information.
- FIG. 5 is a functional block diagram showing an example of a functional configuration required for various processes executed by the server of FIG. 9. It is a figure which shows an example of a common infrastructure operation model.
- FIG. 2 is a diagram showing an outline of a store operation support service (hereinafter, referred to as “the service”) that can be realized by the information processing system of the present invention.
- This service is a service that improves productivity by supporting providers who provide goods or services to customers in a predetermined place and their assistants.
- FIG. 2 shows a store manager P who provides food and drink and a customer service to customer C at a store R (predetermined place), and a store which is an assistant thereof.
- An example of supporting staff T is shown.
- the store R is a restaurant operated by the store manager P.
- the store R provides the customer C who visits the store with so-called “local production for local consumption” dishes prepared by cooking ingredients harvested in the area.
- the business partner M is a person who supports the business of the store R as a related business operator who is a business partner of the store R. As described above, the customer C is a user of the store R.
- This service can be realized by the cooperation of the server 1 (cloud), the camera 2, the store terminal 3, the business partner terminal 4, and the customer terminal 5 that constitute the information processing system according to the present invention.
- the server 1 executes various processes for realizing this service while appropriately communicating with the camera 2, the store terminal 3, the business partner terminal 4, and the customer terminal 5.
- the server 1 also functions as a cloud that can be managed by AI (artificial intelligence).
- the server 1 has, for example, information for supporting the operation of the store manager P in the store R (hereinafter referred to as “operation support information”) and store staff based on the data of the captured image transmitted from the camera 2.
- operation support information information for supporting the operation of the store manager P in the store R
- store staff based on the data of the captured image transmitted from the camera 2.
- Generates information for supporting T's education hereinafter referred to as "education support information”
- the operation support information and the education support information generated by the server 1 are presented to at least one of the store manager P and the store staff T.
- the presentation method is not particularly limited, and is presented by displaying the operation support information and the education support information on the manager terminal (not shown) operated by the store manager P or the store terminal 3 described later. May be good.
- other methods for example, presentation by voice or presentation on paper media may be used.
- the server 1 has captured image data (hereinafter, "simulation data”) that would have been obtained if the plurality of cameras 2 had been arranged at each of the plurality of predetermined positions in the store R and its surroundings. To generate). Then, the server 1 generates information (hereinafter, referred to as “proposal information”) indicating the optimum combination as the arrangement location and the number of the plurality of cameras 2 in the store R and its surroundings based on the generated simulation data.
- provisional information information indicating the optimum combination as the arrangement location and the number of the plurality of cameras 2 in the store R and its surroundings based on the generated simulation data.
- the camera 2 is a camera installed at a plurality of locations inside and outside the store R.
- the camera 2 captures a subject included in the periphery of the installation location and generates data of the captured image of the subject.
- the specific configuration of the camera 2 will be described later with reference to FIG. Since the camera 2 is an IoT (Internet of Things) device connected to a predetermined network N (FIG. 8) such as the Internet, the generated image data is uploaded to the cloud (server 1) at any time.
- IoT Internet of Things
- the store terminal 3 is an information processing device connected to a predetermined network N (FIG. 8) such as the Internet, and is connected to a cloud (server 1) like the camera 2.
- the store terminal 3 acquires operation support information, education support information, and the like from the cloud (server 1) and displays these information.
- the store terminal 3 is referred to as a dedicated application program (hereinafter referred to as "staff-only application”) for receiving the provision of a service (hereinafter referred to as "staff support service”) that supports the business of store staff T among the services. Call) is installed.
- the staff support service includes a service for displaying the above-mentioned operation support information and education support information on the store terminal 3.
- the expression "store staff T operates the store terminal 3” it means that the store staff T activates the staff-dedicated application installed on the store terminal 3 to perform various types. It shall mean performing an operation.
- the business partner terminal 4 is an information processing device operated by the business partner M.
- the business partner terminal 4 is a service (hereinafter referred to as "business partner support service") for supporting the business partner M who intends to provide business support (for example, various managements) to the store manager P among the services.
- a dedicated application program (hereinafter referred to as "customer-only application”) for receiving the service is installed.
- the business partner support service includes information to support business strategies, including information on business creation (for example, product development), information to support legal compliance, and information on customer creation.
- a service to be displayed on the business partner terminal 4 is included.
- the business partner M activates the business partner dedicated application installed on the business partner terminal 4. It shall mean that various operations are performed.
- the customer terminal 5 is an information processing device operated by the customer C.
- the customer terminal 5 is provided with a service for promoting the use of the store R and supporting the customer C who actually uses the store R (hereinafter referred to as "customer support service") among the services.
- a dedicated application program (hereinafter referred to as "customer-only application”) is installed.
- the customer support service includes a service for displaying information on the creation of customer satisfaction on the customer terminal 5.
- customer communication including media and CRM (Customer Relationship Management) will be achieved between the store R and the customer C.
- the customer C can use the service that meets various consumer needs, and can contribute to the support of "growth” described later with reference to FIGS. 3A and 3B.
- the expression "customer C operates the customer terminal 5" it means that the customer C activates the customer-specific application installed on the customer terminal 5 and performs various operations. It shall mean to do.
- the "regional information agency” refers to an agency that specializes in acquiring and providing basic data related to a specific region.
- Regional intelligence agencies include, for example, regional versions of intelligence banks.
- regional financial institution refers to a financial institution whose main business base is in a specific area, specifically, regional banks, second regional banks, credit unions, credit unions, agricultural cooperatives, etc. Refers to fishery cooperatives, labor banks, etc.
- Regional information agencies and regional financial institutions that receive various types of information through this service can provide business support to businesses and local communities in other regions based on the provided information. As a result, it is possible to prevent regional revitalization and regional revitalization from becoming a mere ghost.
- FIGS. 3A and 3B are diagrams showing the types of businesses targeted by this service and the effects of providing this service.
- FIG. 3A shows a diagram that visualizes the types of businesses that should be targeted as the target of providing this service.
- the brand value of the business evaluated based on the acquired standards, etc. is defined as the "brand level” (vertical axis), and the business is evaluated temporally as the “business stage” (horizontal axis).
- Business classification is made.
- the "hospitality standard certification” shown in FIG. 3A is certified for each business operator that provides the service based on the standard certification system established to "visualize” the quality of the service. It refers to a standard.
- "redcertification” is a standard that allows businesses enthusiastic about service improvement efforts to receive certification, and is “red certification” and “gold certification.”
- “Navy blue certification”, and “Purple certification” exist.
- the "red certification” shown in FIG. 3A is a standard that is certified by the business operator himself declaring that the conditions for granting conditions are met (conforming).
- HACCP certification whose business stage is after the "transformation period” and whose brand level is “upper” or higher means that HACCP is functioning in the in-house hygiene management system.
- HACCP certification body A business operator evaluated by a person (HACCP certification body).
- the HACCP certification body includes, for example, the industry group to which the business operator belongs, each local government, and the like.
- FIG. 3B shows a growth model of the business receiving this service.
- "strengthening management”, “securing human resources”, and “improving operational efficiency” in the business are required to be “optimized”, and this "optimization” has been realized. By doing so, “surplus funds” are created.
- "growth” is required for “branding”, “customer attraction UP”, and “unit price UP” of products and services in the business, so the above “surplus funds” should be realized in order to realize this "growth”. Is invested.
- a business for example, a store business
- it can eventually contribute to the revitalization of the local economy. ..
- FIG. 4 is an image diagram showing a specific example of the service shown in FIGS. 1A and 1B.
- a plurality of customers C are drawn.
- the cameras 2-1 and 2-2 are cameras installed on the outer wall of the store R, and each capture a predetermined range outside the store R. Specifically, the camera 2-1 captures at least the subject included in the imaging regions A1-1 and A1-2 indicated by the broken line. The camera 2-2 captures at least the subjects included in the imaging regions A2-1 and A2-2 indicated by the broken lines. Cameras 2-3 are cameras installed outside the entrance of the store R, and at least capture a subject included in the imaging region A3 indicated by the broken line. Cameras 2-4 and 2-5 are cameras installed near the ceiling of the floor of the store R, and each capture a predetermined range of the floor of the store R. Specifically, the camera 2-4 captures at least the subject included in the imaging region A4 indicated by the broken line.
- the camera 2-5 captures at least the subject included in the imaging region A5 indicated by the broken line.
- the camera 2-6 is a camera installed in the kitchen (kitchen) of the store R, and at least captures a subject included in the imaging region A6 indicated by the broken line.
- the camera 2-7 is a camera installed in the warehouse of the store R, and at least captures a subject included in the imaging region A7 shown by the broken line.
- the data of the captured images of the cameras 2-1 to 2-7 can be used. Based on any analysis is possible. For example, by performing analysis by AI (artificial intelligence), it is possible to generate operation support information and education support information without blind spots.
- AI artificial intelligence
- the specific installation mode of the cameras 2-1 to 2-7 is not particularly limited, but it is preferable that the camera is installed in consideration of being a camera from a human perspective. In other words, it is preferable that the cameras 2-1 to 2-7 are installed so as to function as a substitute for the line of sight of the store manager P. Specifically, the height of the installation location of the cameras 2-1 to 2-7 from the ground (floor) is preferably about 1.8 m to 2.5 m. As a result, the facial expressions of the store staff T and the customer C can be confirmed more accurately. Further, it is preferable that the imaging regions of the cameras 2-1 to 2-7 are set so that at least a part of them overlap with each other. As a result, the data of the captured images of the cameras 2-1 to 2-7 can be seamlessly connected.
- the following services and the like can be provided to the store staff T of the store R shown in FIG. That is, by monitoring the traffic around the store R using the cameras 2-1 to 2-3 installed on the outer wall or the entrance / exit of the store R, the operation support information most suitable for the store staff T is generated. Can be presented. Specifically, the number and appearance of a plurality of customers C existing as subjects in the imaging areas A1-1 and A2-1, the weather existing as subjects in the imaging areas A1-2 and A2-2, and the vicinity of the store R.
- the hospitality can be improved based on the visit situation of the customer C to the store R. That is, by monitoring the visit status of the customer C using the cameras 2-3 installed at the entrance / exit of the store R, the operation support information and the education support information most suitable for the store staff T are generated and presented. be able to. Specifically, for example, based on the number and state of customer C existing as a subject in the imaging area A3, the flow line of visits from the outdoors, or information based on face recognition using the camera 2-3, for example, customer C visits the store. Guidance of store staff T is performed according to the timing of. As a result, it is possible to avoid the loss of the visit opportunity for the customer C.
- the table service provided by the store staff T it is possible to generate and present the operation support information and the education support information that are optimal for the store staff T.
- guidance to the table according to the number of customers C, instructions for the table set, care by the staff by detecting orders and troubles from customer C who came to the store, appropriate bashing of vacant tableware (work to lower the tableware) ) Is possible.
- the service provision status to the customer C by the store staff T can be monitored and accumulated as a business record. This makes it possible to evaluate the response (customer service) quality in comparison with the customer service manual at store R, propose revisions to the customer service manual based on better quality services, and distribute e-learning content based on the real-time evaluation. Become.
- the cameras 2-4 and 2-5 installed on the floor of the store R are used.
- the following services can be realized. That is, recording of customer C's staying time and behavior during stay, seamless payment corresponding to price multiplexing by face recognition, automatic notification of customer C's dine and dash, etc., customer C's see-off and addition by store staff T Services etc. can be realized.
- the causal relationship between the behavior of the customer C and the status of the customer service provided by the store staff T it is possible to grasp the service pattern that contributes to the sales of the store R and propose effective promotion measures.
- the store staff T by monitoring the status of various operations of the store staff T, it is possible to generate and present the operation support information and the education support information that are optimal for the store staff T. Specifically, using the cameras 2-4 and 2-5 installed on the floor of the store R and the cameras 2-6 installed in the kitchen, the store staff T performs work such as cooking, cleaning, and replenishment, and materials. By monitoring the usage status of the above, the state of the staff, etc., for example, the following services can be realized. That is, a record showing who performed what kind of work and what kind of error occurred, confirmation of whether the work was correct according to the work manual, and work that may cause an error (for example, the wrong equipment or material).
- the delivery work for example, labeling, delivery place
- the delivery company for example, the customer M
- the camera 2-7 installed in the warehouse of the store R.
- the following effects can be expected, for example.
- FIG. 5 is a diagram showing a specific example of a plurality of cameras 2 installed inside and outside the store R.
- the specific configuration of the camera 2 is not particularly limited, but for example, by adopting the camera 2 shown in FIG. 5, this service can be provided in a more suitable environment. That is, it is possible to generate operation support information and education support information with more detailed contents.
- the camera 2 of FIG. 5 is configured to include a main body portion 211 and a lens portion 212, and can capture a subject included in a range of 360 degrees in all directions around the subject, and an captured image of the subject. It is an ultra-high resolution camera that can generate the data of.
- the term "ultra-high resolution" as used herein means that the value indicating the resolution is particularly high, and refers to a camera having a resolution of, for example, 4K (8 million pixels) or more.
- FIG. 6 is a flow chart showing the flow of the proposed service among the services.
- the server 1 generates information (proposal information) indicating the optimum combination as the arrangement location and the number of the plurality of cameras 2 in the store R and its surroundings based on the generated simulation data.
- the generated proposal information is presented to the store manager P.
- a service such a service will be referred to as a "proposal service”.
- the store manager P can efficiently receive the service while maximizing the cost effectiveness.
- the server 1 in the construction in which a plurality of cameras 2 are arranged in the store R, the server 1 generates simulation data before the construction (step SS1), and the server 1 generates simulation data based on the generated simulation data. , Generate proposal information.
- the proposal information generated by the generated server 1 is presented to the store manager P.
- the simulation data can be generated by using, for example, design / simulation software using 3D rendering technology.
- the accumulated past data, the input contents to various parameters, and the face data can be referred to.
- AI artificial intelligence
- the camera 2 can be embedded as the interior of the store R. Further, as an installation mode of the camera 2, it can be installed in a light bulb (pendant light), a table candle, an artificial flower, or the like.
- the communication environment (Wifi, etc.) and power supply environment of the installed camera 2 can be simulated.
- the specific method of proposing the proposal information to the store manager P is not particularly limited. It may be presented by displaying the proposal information on the manager terminal (not shown) operated by the store manager P. In addition, other methods (for example, presentation by voice or presentation on paper media) may be used. In addition, the presentation of the proposal information can be an opt-in type service performed based on a request from the store manager P.
- the store manager P performs the construction based on the proposal information presented from the server 1. That is, the store manager P performs the construction according to the simulation data and the information related to the design included in the presented proposal information.
- the proposed information presented is preferably information that can be proposed business-wise.
- the information on the interior and layout of the store R is information that an architect or a furniture store can propose business-wise.
- the store manager P After the construction (step SS3), the store manager P starts the operation in the store R in which each of the plurality of cameras 2 is installed at a predetermined position.
- the store manager P can smoothly proceed with various preparations from the design of the store R to the actual start of operation, and can be obtained by using this service even after the start of operation. The benefits can be maximized.
- FIG. 7 is an image diagram showing imaging result information.
- the captured image data captured by the plurality of cameras 2 includes information for uniquely identifying the captured image data (hereinafter, referred to as "image ID”) and information regarding the time when the captured image was captured (hereinafter, “Time stamp”).
- image ID information for uniquely identifying the captured image data
- time stamp information regarding the time when the captured image was captured
- location information information regarding the imaged location
- the imaging result information is combined with AI (artificial intelligence) to form the framework of the digital infrastructure required to provide this service.
- the imaging result information includes a history (hereinafter, referred to as “communication log”) regarding communication between the store staff T and the customer C, between the store staff T, and between the customer C. ..
- communication log a history regarding communication between the store staff T and the customer C, between the store staff T, and between the customer C. ..
- sensitivity data information on the sensibilities of the store staff T and the customer C, who are the subjects of communication.
- the extracted Kansei data is used as one of the basis data for generating operation support information and education support information.
- the imaging result information includes not only the store staff T and the customer C, but also the sensing of the subject included in the omnidirectional 360-degree range around each of the plurality of cameras 2 installed inside and outside the store R.
- Data (hereinafter referred to as "sensing log") is included.
- sensing log Data (hereinafter referred to as "sensing log") is included.
- physical data (hereinafter referred to as “physical data") regarding each of the subjects that are the objects of sensing can be extracted.
- the extracted physical data is used as one of the basis data for generating operation support information and education support information.
- the imaging result information includes all the results related to the provision of products or services provided to customer C at store R, it is used for traceability or as marketing material. be able to.
- FIG. 8 is a diagram showing an outline of the configuration of the information processing system of the present invention.
- the information processing system shown in FIGS. 1A and 1B includes a server 1, cameras 2-1 to 2-n (n is an integer value of 1 or more), a store terminal 3, and the like.
- the business partner terminal 4 and the customer terminal 5 are connected to each other via a predetermined network N such as the Internet.
- This system is a system required to provide the above-mentioned service.
- cameras 2-1 to 2-n individually, these are collectively referred to as "camera 2".
- the server 1 is an information processing device managed by the service provider G.
- the server 1 executes various processes in order to manage the operations of the cameras 2-1 to 2-n, the store terminal 3, the business partner terminal 4, and the customer terminal 5.
- Each of the cameras 2-1 to 2-n is a camera installed at a plurality of locations inside and outside the store R.
- Each of the cameras 2-1 to 2-n captures a subject included in the vicinity of the installation location and generates data of the captured image of the subject. Key image IDs, Timestamp information, and Location information are shared and associated with the data of the captured images captured by each of the cameras 2-1 to 2-n, and the imaging result DB181 is linked as the imaging result information. It is stored and managed in.
- the store terminal 3 is an information processing device operated by the store staff T.
- the store terminal 3 is composed of a personal computer, a smartphone, a tablet, and the like.
- the store terminal 3 receives an input operation required for the store staff T to use the staff support service, and transmits information indicating the input content to the management server 1.
- the store terminal 3 displays various information transmitted from the server 1 by itself or under the control of the server 1.
- the business partner terminal 4 is an information processing device operated by the business partner M.
- the business partner terminal 4 is composed of a personal computer, a smartphone, a tablet, and the like.
- the business partner terminal 4 receives an input operation required for the business partner M to use the business partner support service, and transmits information indicating the input content to the management server 1. Further, the business partner terminal 4 displays various information transmitted from the server 1 by itself or under the control of the server 1.
- the customer terminal 5 is an information processing device operated by the customer C.
- the customer terminal 5 is composed of a personal computer, a smartphone, a tablet, and the like.
- the customer terminal 5 receives an input operation required for the customer C to use the customer support service, and transmits information indicating the input content to the management server 1. Further, the customer terminal 5 displays various information transmitted from the server 1 by itself or under the control of the server 1.
- FIG. 9 is a block diagram showing a hardware configuration of the server 1 of FIG.
- the server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, and an input unit 17.
- a storage unit 18, a communication unit 19, and a drive 20 are provided.
- the CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13. Data and the like necessary for the CPU 11 to execute various processes are also appropriately stored in the RAM 13.
- the CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14.
- An input / output interface 15 is also connected to the bus 14.
- An output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.
- the output unit 16 is composed of various liquid crystal displays and the like, and outputs various information.
- the input unit 17 is composed of various hardware leads and the like, and inputs various information.
- the storage unit 18 is composed of a DRAM (Dynamic Random Access Memory) or the like, and stores various data.
- the communication unit 19 communicates with other devices (for example, cameras 2-1 to 2-n in FIG. 8, store terminal 3, customer terminal 4, customer terminal 5) via a network N including the Internet. Control.
- the drive 20 is provided as needed.
- a removable medium 30 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20.
- the program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as needed. Further, the removable media 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.
- the store terminal 3, the customer terminal 4, and the customer terminal 5 also have the above-mentioned hardware configuration.
- FIG. 10 is a functional block diagram showing an example of a functional configuration required for various processes executed by the server 1 of FIG.
- the acquisition unit 101, the operation support unit 102, the education support unit 103, and the proposal unit 104 function.
- the acquisition unit 101 acquires the data of the captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of imaging devices. Specifically, the acquisition unit 101 acquires the data of the captured image including at least a part of the store R and the periphery of the store R, which are captured and generated by the cameras 2-1 to 2-n, respectively. As described above, the acquired image data is stored and managed in the image capture result DB 181 as the image capture result information in association with the key image ID, Timestamp information, and Location information.
- the operation support unit 102 executes the first process for supporting the operation performed by the staff in at least a part of the place and the surroundings of the place based on the data of the captured image acquired by the acquisition unit 101. Specifically, the operation support unit 102 generates operation support information based on the image pickup result information stored in the image pickup result DB181. Further, the operation support unit 102 presents the generated operation support information to at least one of the administrator terminal (not shown) and the store terminal 3.
- the education support unit 103 executes the second process for supporting the education of the staff based on the data of the captured image acquired by the acquisition unit 101. Specifically, the education support unit 103 generates education support information based on the image pickup result information stored in the image pickup result DB181. Further, the education support unit 103 presents the generated education support information to at least one of the manager terminal (not shown) and the store terminal 3.
- the proposal unit 104 is based on the data of the captured image that would be obtained if each of the plurality of imaging devices is arranged at the field and the plurality of predetermined positions around the field, and the surroundings of the field and the field. We propose the arrangement location and the number of multiple image pickup devices in. Specifically, the proposal unit 104 generates simulation data and proposal information based on the simulation data, and presents the simulation data to at least one of the manager terminal (not shown) and the store terminal 3.
- the image pickup control unit 201 and the generation unit 202 function.
- the image pickup control unit 201 executes control for photographing a subject included in the vicinity of the installation location of the own machine.
- the generation unit 202 generates the data of the captured image of the captured subject as a result of the control by the image pickup control unit 201.
- the generated captured image data is transmitted to the server 1 at a predetermined timing.
- the timing at which the generated captured image data is transmitted to the server 1 is not particularly limited. It may be transmitted in real time together with the generation of the captured image data, or may be transmitted every few seconds or every few minutes.
- each process related to the provision of this service can be executed.
- the service provider G can provide this service to each of the store manager P, the store staff T, the business partner M, and the customer C.
- FIG. 11 is a diagram showing an example of a common infrastructure operation model.
- the common infrastructure management model is "market”, “target organization”, “management body”, “cooperation between regional financial institutions and VC (venture capital)”, and “collaboration business”.
- This is a consortium-type management model in which "persons (investors)”, “management councils”, and “solution providers” cooperate with each other.
- the "market” in the common infrastructure management model is a place for business activities by "target organizations, etc.”
- the "target organization, etc.” can obtain profit (sales).
- the “solution provider” in the common infrastructure operation model is a person who provides services related to “planning, development, and maintenance” to “target organizations, etc.” As a result, the “solution provider” can obtain profits (development costs, etc.).
- the "operation body” in the common infrastructure operation model provides maintenance services for standard data resources owned by the "target organization, etc.”
- the "operating body” will fund its own data resources owned by the “target organization, etc.”
- the “management body” manages the “management council”. As a result, the "operating body” can obtain profits (returns, operating expenses, etc.).
- the "operation council” in the common infrastructure operation model provides various “certifications” and “support” to “solution providers”. As a result, the “management council” can earn profits (membership fee and certification fee).
- the "collaboration company (investor)” in the common infrastructure management model supports the “management body”.
- the "collaboration business operator (investor)” can obtain profit (revenue share) from the “operating body (investor)”.
- revenue can be obtained from "target organizations, etc.” through "cooperation between regional financial institutions and VC (venture capital)”.
- the following merits can be enjoyed. That is, it is possible to grasp the spatial rendering and the sensitivity information of the store staff T and the customer C. Further, by using the camera 2 as an infrared camera or a night-vision camera, it is possible to support even if the imaging region is dark. Further, when the camera 2 is provided with a temperature sensor, it is possible to grasp the temperature by, for example, far infrared rays. In addition, the discharge state can be grasped by ultraviolet rays. In addition, by linking with an AR (augmented reality) lens, proposal information can be presented using a laser or MAP. In addition, digital support is possible even if the level of work proficiency is low.
- AR augmented reality
- the store R which is a restaurant
- the application target of this service is a restaurant such as a restaurant.
- it can be applied to all places and fields such as warehouses, factories, schools, welfare / medical / nursery facilities, sports / entertainment / craftsmen, events, offices, civil engineering / construction sites, etc.
- the following services can be provided by installing multiple cameras 2 at predetermined positions and monitoring the operating status of the warehouse, the movement of importers and exporters, the inventory status, etc. It can be realized. That is, instructions on the location of inventory items, additional orders according to inventory status, appropriate management of inventory loss such as expiration date by the first-in first-out method, proper allocation of personnel and equipment, impact in the event of trouble such as an accident in the warehouse It is possible to grasp the range and realize the response instruction.
- the following services can be provided by installing multiple cameras 2 at predetermined positions and monitoring the factory operating status, staff movements, inventory status, production status, etc. Can be realized. That is, confirmation of staff work status and placement status (for example, error check), early warning (alert, etc.) in processes where errors can occur, response instructions that minimize loss when an error occurs, automation linked with sensors It is possible to realize automation, transfer of materials according to the operating status, additional orders according to the inventory status, and the like.
- this service When this service is applied to schools, for example, by installing multiple cameras 2 at predetermined positions and monitoring the learning status of children / students, the content of teachers' guidance, the locations of children / students / teachers, etc.
- the following services and the like can be realized. That is, development of an educational environment that is safe for the community and parents, efficient procurement of necessary teaching materials through regional cooperation (for example, sharing, ecology, etc.), and learning support for children and students (for example, if the movement of the hand stops). (Service that teaches), confirmation of whether the teacher's guidance is appropriate, development of a more appropriate teaching method, grasping who is where, prevention of missing persons by guiding personnel, etc. can be realized.
- multiple cameras 2 are installed at predetermined positions to monitor the user status, staff status, user / staff location, etc.
- the following services can be realized. That is, prevention of wandering and safety management of the elderly, reduction of the burden on staff, appropriate response such as express of staff in the event of trouble, immediate response to requests from users (for example, toilets, meals, etc.), when an accident occurs It is possible to realize records of accidents, analysis of their causes, trucks of accident signs, and instructions for accident prevention.
- the status of vacant seats, the status of visitors, and the status of staff can be obtained by installing multiple cameras 2 at predetermined positions or using a drone or other flying object equipped with the cameras 2.
- the following services can be realized. That is, optimization / verification of event management manuals, evaluation of the effects of contents such as halftime shows, analysis / prediction of congestion status and guidance of vacant seats, navigation to seats tailored to visitors, service providers such as drink sales, etc. Instructions, records when troubles occur and prevention by predicting signs of troubles, congestion analysis and securing of flow lines at the end of events, analysis of evacuation routes when disasters occur, management of customer dynamics according to the excitement of contents ( For example, when to go on sale) can be realized.
- this service can be realized by forming a digital network for each of research and development, production, distribution, service, and community. Specifically, for example, linking e-learning, AI speakers, multilingual menus, personal remittances, check-in / check-out systems, ordering systems, traceability systems, high-resolution monitoring systems, communication media, social capital credit evaluation systems, etc. So, this service can be realized.
- FIG. 9 is merely an example for achieving the object of the present invention, and is not particularly limited.
- the functional block diagram shown in FIG. 10 is merely an example and is not particularly limited. That is, it is sufficient that the information processing system is provided with a function capable of executing the above-mentioned series of processes as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG. ..
- one functional block is not limited to FIG. 10, and may be arbitrary. Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.
- the programs constituting the software are installed on a computer or the like from a network or a recording medium.
- the computer may be a computer embedded in dedicated hardware. Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer in addition to a server.
- the recording medium containing such a program is not only composed of removable media, which is distributed separately from the device main body to provide the program to each user, but also is preliminarily incorporated in the device main body to each user. It is composed of the provided recording media and the like.
- the steps for describing a program recorded on a recording medium are not necessarily processed in chronological order according to the order, but are not necessarily processed in chronological order, but in parallel or individually. It also includes the processing to be executed.
- the term of the system means an overall device composed of a plurality of devices, a plurality of means, and the like.
- the information processing system to which the present invention is applied need only have the following configuration, and can take various embodiments. That is, the information processing system to which the present invention is applied is In an information processing system that supports a provider (for example, store manager P) who provides goods or services to a customer (for example, customer C) at a predetermined place, and an assistant (for example, store staff T) of the provider.
- a plurality of imaging devices for example, camera 2) and an information processing device (for example, server 1) are provided.
- the plurality of image pickup devices It has a generation means (for example, generation unit 202 in FIG. 10) that images a subject included in a range of 360 degrees in all directions around the subject and generates data of the captured image of the subject.
- the information processing device An acquisition means (for example, acquisition unit 101 in FIG. 10) for acquiring image data including at least a part of the field and the periphery of the field, which is imaged and generated by each of the plurality of image pickup devices.
- the operation support means for example, the figure
- the operation support means that executes the first process for supporting the operation performed by the assistant in at least a part of the place and the surroundings of the place.
- Operation Support Department 102 Based on the data acquired by the acquisition means, an education support means (for example, the education support unit 103 in FIG. 10) that executes a second process for supporting the education of the assistant, and To be equipped.
- the field is used.
- the proposal means for example, the proposal unit 104 of FIG. 10 that proposes the arrangement location and the number of the plurality of image pickup devices around the place (for example, proposal information). Can be provided.
- the manager of the place can efficiently receive this service while maximizing cost effectiveness.
- the information processing device to which the present invention is applied is In an information processing device included in an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider.
- An acquisition means for acquiring data of an captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of image pickup devices.
- an operation support means for executing a first process for supporting an operation performed by the assistant in at least a part of the place and the surroundings of the place, and an operation support means.
- the education support means for executing the second process for supporting the education of the assistant, and the education support means.
- the education support means for executing the second process for supporting the education of the assistant, and the education support means.
- Proposal means for proposing the arrangement location and the number of the plurality of image pickup devices in the above can be provided.
- the manager of the place can efficiently receive this service while maximizing cost effectiveness.
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Abstract
The purpose of the present invention is to efficiently perform support for store operation including a work procedure and arrangement of an assistant in store management and support for education of the assistant on the basis of a situation inside a store and a situation outside the store. In this information processing system, an imaging control unit 201 of a camera 2 images an object included in a range of 360 degrees of an omni-direction therearound. A generation unit 202 generates imaged image data of the object. An acquisition unit 101 of a server 1 acquires the imaged image data imaged and generated by each of the plurality of cameras 2, including at least a part of the inside and the outside of a store R. An operation support unit 102 displays operation support information for a store staff T of the store R on the basis of the imaged image data. An education support unit 103 displays education support information for the store staff T of the store R on the basis of the imaged image data. Thus, the above-mentioned problem is solved.
Description
本発明は、情報処理システム、情報処理装置、及びプログラムに関する。
The present invention relates to an information processing system, an information processing device, and a program.
近年、日本国内では、以下の(1)乃至(3)に掲げる課題が存在する。
即ち、(1)政治・経済・人口等の社会的資本が都市部に集中している状態を是正して、国全体の活力を上げることを目的とした「地方創生」や、地域の経済力の向上、及び人口の増加を目的とした「地域活性」が形骸化しているという課題が存在する。これは、図1Aに示すように、行政主導のバラマキ予算の限界、机上の空論的な戦略、いわゆる「イベント」の事業化がその要因になっているともいわれている。
また、(2)訪日外国人観光客(インバウンド)対策が急務となっているという課題が存在する。これは、図1Aに示すように、観光立国推進基本法に基づく観光立国戦略への対応、オリンピック等の国際大会ホスト国としての責務、外国人観光客(インバウンド)の増加及び多様化がその要因になっているともいわれている。
また、(3)社会的な要求が高度化しているという課題が存在する。これは、図1Aに示すように、HACCP(Hazard Analysis and Critical Control Point)等の制度への対応、キャッシュレス化のトレンド、働き方改革による、いわゆる脱ブラック(企業)の要請等がその要因になっているともいわれている。 In recent years, the following issues (1) to (3) have existed in Japan.
That is, (1) "regional revitalization" aimed at correcting the situation where social capital such as politics, economy, and population is concentrated in urban areas and increasing the vitality of the entire country, and the local economy. There is a problem that "regional revitalization" aimed at improving power and increasing population has become a dead letter. As shown in Fig. 1A, it is said that this is due to the limitations of the government-led budget for balamaki and the commercialization of so-called "events", which are theoretical strategies on the desk.
In addition, (2) there is an urgent need to take measures against foreign tourists visiting Japan (inbound). As shown in Fig. 1A, this is due to the response to the tourism nation strategy based on the Tourism Nation Promotion Basic Law, the responsibility as a host country for international competitions such as the Olympic Games, and the increase and diversification of foreign tourists (inbound). It is also said that it has become.
In addition, (3) there is a problem that social demands are becoming more sophisticated. As shown in Fig. 1A, this is due to the response to systems such as HACCP (Hazard Analysis and Critical Control Point), the trend toward cashless society, and the so-called black-out (company) request due to work style reforms. It is also said that it has become.
即ち、(1)政治・経済・人口等の社会的資本が都市部に集中している状態を是正して、国全体の活力を上げることを目的とした「地方創生」や、地域の経済力の向上、及び人口の増加を目的とした「地域活性」が形骸化しているという課題が存在する。これは、図1Aに示すように、行政主導のバラマキ予算の限界、机上の空論的な戦略、いわゆる「イベント」の事業化がその要因になっているともいわれている。
また、(2)訪日外国人観光客(インバウンド)対策が急務となっているという課題が存在する。これは、図1Aに示すように、観光立国推進基本法に基づく観光立国戦略への対応、オリンピック等の国際大会ホスト国としての責務、外国人観光客(インバウンド)の増加及び多様化がその要因になっているともいわれている。
また、(3)社会的な要求が高度化しているという課題が存在する。これは、図1Aに示すように、HACCP(Hazard Analysis and Critical Control Point)等の制度への対応、キャッシュレス化のトレンド、働き方改革による、いわゆる脱ブラック(企業)の要請等がその要因になっているともいわれている。 In recent years, the following issues (1) to (3) have existed in Japan.
That is, (1) "regional revitalization" aimed at correcting the situation where social capital such as politics, economy, and population is concentrated in urban areas and increasing the vitality of the entire country, and the local economy. There is a problem that "regional revitalization" aimed at improving power and increasing population has become a dead letter. As shown in Fig. 1A, it is said that this is due to the limitations of the government-led budget for balamaki and the commercialization of so-called "events", which are theoretical strategies on the desk.
In addition, (2) there is an urgent need to take measures against foreign tourists visiting Japan (inbound). As shown in Fig. 1A, this is due to the response to the tourism nation strategy based on the Tourism Nation Promotion Basic Law, the responsibility as a host country for international competitions such as the Olympic Games, and the increase and diversification of foreign tourists (inbound). It is also said that it has become.
In addition, (3) there is a problem that social demands are becoming more sophisticated. As shown in Fig. 1A, this is due to the response to systems such as HACCP (Hazard Analysis and Critical Control Point), the trend toward cashless society, and the so-called black-out (company) request due to work style reforms. It is also said that it has become.
上記(1)乃至(3)に掲げる課題を解決するための手法の1つとして、「街(まち)」に「稼ぐ力」を持たせる、という手法がある。これは、図1Bに示すように、経営者と、プロフェッショナルな人材と、金融とからなる3者が、バランスよく、かつ十分に力発揮して「かせぐまちづくり」を実践するという「三方よし」のコンセプトに基づく手法である。このコンセプトは、具体的には、上記3者が、商品又はサービスを提供する者を、“よってたかって”支援することで元気にさせようとするものである。
換言すると、例えばその地域で採れた食材を調理して提供する飲食店等を、上記3者が積極的に支援することで「街(まち)」に「稼ぐ力」が備わり、その結果として、上記(1)乃至(3)に掲げる課題を解決することができる。このようなコンセプトは、「デジタル“おもてなし”HACCP」とも呼ばれる。 As one of the methods for solving the problems listed in (1) to (3) above, there is a method of giving "town""earningpower". As shown in Fig. 1B, this is a "Sampo Yoshi" in which the three parties, consisting of managers, professional human resources, and finance, practice "Kasegu Machizukuri" in a well-balanced and fully exerted manner. It is a concept-based method. Specifically, the above three parties try to energize the person who provides the product or service by supporting the person who provides the product or service "by any means".
In other words, for example, by actively supporting restaurants that cook and provide ingredients harvested in the area, the "town" will be equipped with "earning power", and as a result, The problems listed in (1) to (3) above can be solved. Such a concept is also called "digital" hospitality "HACCP".
換言すると、例えばその地域で採れた食材を調理して提供する飲食店等を、上記3者が積極的に支援することで「街(まち)」に「稼ぐ力」が備わり、その結果として、上記(1)乃至(3)に掲げる課題を解決することができる。このようなコンセプトは、「デジタル“おもてなし”HACCP」とも呼ばれる。 As one of the methods for solving the problems listed in (1) to (3) above, there is a method of giving "town""earningpower". As shown in Fig. 1B, this is a "Sampo Yoshi" in which the three parties, consisting of managers, professional human resources, and finance, practice "Kasegu Machizukuri" in a well-balanced and fully exerted manner. It is a concept-based method. Specifically, the above three parties try to energize the person who provides the product or service by supporting the person who provides the product or service "by any means".
In other words, for example, by actively supporting restaurants that cook and provide ingredients harvested in the area, the "town" will be equipped with "earning power", and as a result, The problems listed in (1) to (3) above can be solved. Such a concept is also called "digital" hospitality "HACCP".
飲食店等を支援する際に、適用され得る従来技術としては、例えば以下のような技術が存在する。即ち、特許文献1には、店舗の管理者が接客状況の実態を把握できるようにするために、店舗内を撮像するカメラにより撮像された撮像画像のデータに基づいて、店舗の接客状況に関する分析を行う装置が記載されている。
For example, the following technologies exist as conventional technologies that can be applied when supporting restaurants and the like. That is, in Patent Document 1, in order to enable the store manager to grasp the actual state of customer service, the analysis of the customer service status of the store is based on the data of the captured image captured by the camera that captures the inside of the store. The device that performs the above is described.
しかしながら、特許文献1に記載された技術を含む従来技術では、分析の対象が「店舗内」に設置されたカメラの撮像画像のデータに限定されるため、店舗の運営に大きな影響を与え得る「店舗外」の状況が分析の対象に含まれない。
店舗外の状況としては、例えば店舗周辺で開催されている各種イベントの状況、店舗周辺を行き来する人の、店舗の所在地の天気の状況等があり、いずれも店舗の来店者数を左右し得る要因となる。 However, in the conventional technology including the technology described inPatent Document 1, since the analysis target is limited to the data of the image captured by the camera installed in the "store", it can have a great influence on the operation of the store. "Out-of-store" status is not included in the analysis.
The situation outside the store includes, for example, the situation of various events held around the store, the weather situation of the location of the store for people who come and go around the store, etc., all of which can affect the number of visitors to the store. It becomes a factor.
店舗外の状況としては、例えば店舗周辺で開催されている各種イベントの状況、店舗周辺を行き来する人の、店舗の所在地の天気の状況等があり、いずれも店舗の来店者数を左右し得る要因となる。 However, in the conventional technology including the technology described in
The situation outside the store includes, for example, the situation of various events held around the store, the weather situation of the location of the store for people who come and go around the store, etc., all of which can affect the number of visitors to the store. It becomes a factor.
本発明は、このような状況に鑑みてなされたものであり、店舗内の状況と、店舗外の状況とに基づいて、店舗運営における補助者の作業手順や配置を含む店舗オペレーションの支援と、補助者の教育の支援とを効率よく行うことができる手法を提供することを目的とする。
The present invention has been made in view of such a situation, and supports store operations including the work procedure and arrangement of assistants in store operation based on the situation inside the store and the situation outside the store. The purpose is to provide a method that can efficiently support the education of assistants.
上記目的を達成するため、本発明の一態様の情報処理システムは、
所定の場で顧客に対し商品又は役務の提供を行う提供者、及び当該提供者の補助者を支援する情報処理システムにおいて、
複数の撮像装置と、情報処理装置とを備え、
前記複数の撮像装置は、
周囲の全方位360度の範囲に含まれる被写体を撮像し、当該被写体の撮像画像のデータを生成する生成手段を有し、
前記情報処理装置は、
前記複数の撮像装置の夫々により撮像され生成された、前記場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する取得手段と、
前記取得手段により取得された前記データに基づいて、前記場及び当該場の周囲のうち少なくとも一部において前記補助者により行われるオペレーションを支援するための第1処理を実行するオペレーション支援手段と、
前記取得手段により取得された前記データに基づいて、前記補助者の教育を支援するための第2処理を実行する教育支援手段と、
を備える。 In order to achieve the above object, the information processing system of one aspect of the present invention is
In an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider.
Equipped with multiple imaging devices and information processing devices,
The plurality of image pickup devices
It has a generation means for capturing a subject included in a range of 360 degrees in all directions around the subject and generating data of the captured image of the subject.
The information processing device
An acquisition means for acquiring data of an captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of image pickup devices.
Based on the data acquired by the acquisition means, an operation support means for executing a first process for supporting an operation performed by the assistant in at least a part of the place and the surroundings of the place, and an operation support means.
Based on the data acquired by the acquisition means, the education support means for executing the second process for supporting the education of the assistant, and the education support means.
To be equipped.
所定の場で顧客に対し商品又は役務の提供を行う提供者、及び当該提供者の補助者を支援する情報処理システムにおいて、
複数の撮像装置と、情報処理装置とを備え、
前記複数の撮像装置は、
周囲の全方位360度の範囲に含まれる被写体を撮像し、当該被写体の撮像画像のデータを生成する生成手段を有し、
前記情報処理装置は、
前記複数の撮像装置の夫々により撮像され生成された、前記場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する取得手段と、
前記取得手段により取得された前記データに基づいて、前記場及び当該場の周囲のうち少なくとも一部において前記補助者により行われるオペレーションを支援するための第1処理を実行するオペレーション支援手段と、
前記取得手段により取得された前記データに基づいて、前記補助者の教育を支援するための第2処理を実行する教育支援手段と、
を備える。 In order to achieve the above object, the information processing system of one aspect of the present invention is
In an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider.
Equipped with multiple imaging devices and information processing devices,
The plurality of image pickup devices
It has a generation means for capturing a subject included in a range of 360 degrees in all directions around the subject and generating data of the captured image of the subject.
The information processing device
An acquisition means for acquiring data of an captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of image pickup devices.
Based on the data acquired by the acquisition means, an operation support means for executing a first process for supporting an operation performed by the assistant in at least a part of the place and the surroundings of the place, and an operation support means.
Based on the data acquired by the acquisition means, the education support means for executing the second process for supporting the education of the assistant, and the education support means.
To be equipped.
また、前記場及び当該場の周囲における複数の所定位置の夫々に前記複数の撮像装置の夫々が配置されたならば得られるであろう撮像画像のデータに基づいて、前記場及び当該場の周囲における前記複数の撮像装置の配置場所と台数とを提案する提案手段を備えることができる。
Further, based on the data of the captured image that would be obtained if each of the plurality of imaging devices is arranged at the field and the plurality of predetermined positions around the field, the field and the surroundings of the field. It is possible to provide a proposal means for proposing the arrangement location and the number of the plurality of image pickup devices in the above.
また、本発明の一態様の情報処理装置は、
所定の場で顧客に対し商品又は役務の提供を行う提供者、及び当該提供者の補助者を支援する情報処理システムに含まれる情報処理装置において、
前記複数の撮像装置の夫々により撮像され生成された、前記場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する取得手段と、
前記取得手段により取得された前記データに基づいて、前記場及び当該場の周囲のうち少なくとも一部において前記補助者により行われるオペレーションを支援するための第1処理を実行するオペレーション支援手段と、
前記取得手段により取得された前記データに基づいて、前記補助者の教育を支援するための第2処理を実行する教育支援手段と、
を備える。 Further, the information processing device according to one aspect of the present invention is
In an information processing device included in an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider.
An acquisition means for acquiring data of an captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of image pickup devices.
Based on the data acquired by the acquisition means, an operation support means for executing a first process for supporting an operation performed by the assistant in at least a part of the place and the surroundings of the place, and an operation support means.
Based on the data acquired by the acquisition means, the education support means for executing the second process for supporting the education of the assistant, and the education support means.
To be equipped.
所定の場で顧客に対し商品又は役務の提供を行う提供者、及び当該提供者の補助者を支援する情報処理システムに含まれる情報処理装置において、
前記複数の撮像装置の夫々により撮像され生成された、前記場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する取得手段と、
前記取得手段により取得された前記データに基づいて、前記場及び当該場の周囲のうち少なくとも一部において前記補助者により行われるオペレーションを支援するための第1処理を実行するオペレーション支援手段と、
前記取得手段により取得された前記データに基づいて、前記補助者の教育を支援するための第2処理を実行する教育支援手段と、
を備える。 Further, the information processing device according to one aspect of the present invention is
In an information processing device included in an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider.
An acquisition means for acquiring data of an captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of image pickup devices.
Based on the data acquired by the acquisition means, an operation support means for executing a first process for supporting an operation performed by the assistant in at least a part of the place and the surroundings of the place, and an operation support means.
Based on the data acquired by the acquisition means, the education support means for executing the second process for supporting the education of the assistant, and the education support means.
To be equipped.
また、前記場及び当該場の周囲における複数の所定位置の夫々に前記複数の撮像装置の夫々が配置されたならば得られるであろう撮像画像のデータに基づいて、前記場及び当該場の周囲における前記複数の撮像装置の配置場所と台数とを提案する提案手段を備えることができる。
Further, based on the data of the captured image that would be obtained if each of the plurality of imaging devices is arranged at the field and the plurality of predetermined positions around the field, the field and the surroundings of the field. It is possible to provide a proposal means for proposing the arrangement location and the number of the plurality of image pickup devices in the above.
本発明の一態様の情報処理方法及びプログラムは、上述の本発明の一態様の情報処理システムに対応する処理方法及びプログラムである。
The information processing method and program according to one aspect of the present invention are the processing methods and programs corresponding to the above-mentioned information processing system according to one aspect of the present invention.
本発明によれば、店舗内の状況と、店舗外の状況とに基づいて、店舗運営における補助者の作業手順や配置を含む店舗オペレーションの支援と、補助者の教育の支援とを効率よく行うことができる。
According to the present invention, based on the situation inside the store and the situation outside the store, support for store operation including the work procedure and arrangement of assistants in store operation and support for education of assistants are efficiently performed. be able to.
以下、本発明の実施形態について図面を用いて説明する。
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[サービス概要]
図2は、本発明の情報処理システムにより実現可能な店舗運営支援サービス(以下、「本サービス」と呼ぶ)の概要を示す図である。 [Service overview]
FIG. 2 is a diagram showing an outline of a store operation support service (hereinafter, referred to as “the service”) that can be realized by the information processing system of the present invention.
図2は、本発明の情報処理システムにより実現可能な店舗運営支援サービス(以下、「本サービス」と呼ぶ)の概要を示す図である。 [Service overview]
FIG. 2 is a diagram showing an outline of a store operation support service (hereinafter, referred to as “the service”) that can be realized by the information processing system of the present invention.
本サービスは、所定の場で顧客に対し商品又は役務の提供を行う提供者、及びその補助者を支援して生産性を向上させるサービスである。
例えば、本サービスの適用例として、図2には、店舗R(所定の場)で顧客Cに対し飲食物の提供と接客サービスの提供とを行う店舗管理者P、及びその補助者である店舗スタッフTの支援を行う例が示されている。 This service is a service that improves productivity by supporting providers who provide goods or services to customers in a predetermined place and their assistants.
For example, as an application example of this service, FIG. 2 shows a store manager P who provides food and drink and a customer service to customer C at a store R (predetermined place), and a store which is an assistant thereof. An example of supporting staff T is shown.
例えば、本サービスの適用例として、図2には、店舗R(所定の場)で顧客Cに対し飲食物の提供と接客サービスの提供とを行う店舗管理者P、及びその補助者である店舗スタッフTの支援を行う例が示されている。 This service is a service that improves productivity by supporting providers who provide goods or services to customers in a predetermined place and their assistants.
For example, as an application example of this service, FIG. 2 shows a store manager P who provides food and drink and a customer service to customer C at a store R (predetermined place), and a store which is an assistant thereof. An example of supporting staff T is shown.
店舗Rは、店舗管理者Pにより運営されるレストランである。店舗Rは、来店した顧客Cに対し、その地域で採れた食材を調理した、いわゆる「地産地消」の料理を提供する。
取引先Mは、店舗Rの取引先となる関連事業者として、店舗Rの事業の支援を行う者である。
顧客Cは、上述したように、店舗Rの利用者である。 The store R is a restaurant operated by the store manager P. The store R provides the customer C who visits the store with so-called “local production for local consumption” dishes prepared by cooking ingredients harvested in the area.
The business partner M is a person who supports the business of the store R as a related business operator who is a business partner of the store R.
As described above, the customer C is a user of the store R.
取引先Mは、店舗Rの取引先となる関連事業者として、店舗Rの事業の支援を行う者である。
顧客Cは、上述したように、店舗Rの利用者である。 The store R is a restaurant operated by the store manager P. The store R provides the customer C who visits the store with so-called “local production for local consumption” dishes prepared by cooking ingredients harvested in the area.
The business partner M is a person who supports the business of the store R as a related business operator who is a business partner of the store R.
As described above, the customer C is a user of the store R.
本サービスは、本発明に係る情報処理システムを構成する、サーバ1(クラウド)と、カメラ2と、店舗端末3、取引先端末4と、顧客端末5との協働により実現させることができる。
This service can be realized by the cooperation of the server 1 (cloud), the camera 2, the store terminal 3, the business partner terminal 4, and the customer terminal 5 that constitute the information processing system according to the present invention.
サーバ1は、カメラ2、店舗端末3、取引先端末4、及び顧客端末5と適宜通信をしながら、本サービスを実現するための各種処理を実行する。サーバ1は、AI(人工知能)により管理可能なクラウドをとしても機能する。
サーバ1は、例えばカメラ2から送信されてきた撮像画像のデータに基づいて、店舗Rにおける店舗管理者Pのオペレーションを支援するための情報(以下、「オペレーション支援情報」と呼ぶ)、及び店舗スタッフTの教育を支援するための情報(以下、「教育支援情報」と呼ぶ)を生成する。
サーバ1により生成されたオペレーション支援情報、及び教育支援情報は、店舗管理者Pと店舗スタッフTとのうち少なくとも一方に提示される。
なお、提示手法は特に限定されず、店舗管理者Pにより操作される管理者端末(図示せず)や、後述する店舗端末3に、オペレーション支援情報及び教育支援情報を表示させることで提示されてもよい。また、他の手法(例えば音声による提示や、紙媒体での提示)が用いされてもよい。 Theserver 1 executes various processes for realizing this service while appropriately communicating with the camera 2, the store terminal 3, the business partner terminal 4, and the customer terminal 5. The server 1 also functions as a cloud that can be managed by AI (artificial intelligence).
Theserver 1 has, for example, information for supporting the operation of the store manager P in the store R (hereinafter referred to as “operation support information”) and store staff based on the data of the captured image transmitted from the camera 2. Generates information for supporting T's education (hereinafter referred to as "education support information").
The operation support information and the education support information generated by theserver 1 are presented to at least one of the store manager P and the store staff T.
The presentation method is not particularly limited, and is presented by displaying the operation support information and the education support information on the manager terminal (not shown) operated by the store manager P or thestore terminal 3 described later. May be good. In addition, other methods (for example, presentation by voice or presentation on paper media) may be used.
サーバ1は、例えばカメラ2から送信されてきた撮像画像のデータに基づいて、店舗Rにおける店舗管理者Pのオペレーションを支援するための情報(以下、「オペレーション支援情報」と呼ぶ)、及び店舗スタッフTの教育を支援するための情報(以下、「教育支援情報」と呼ぶ)を生成する。
サーバ1により生成されたオペレーション支援情報、及び教育支援情報は、店舗管理者Pと店舗スタッフTとのうち少なくとも一方に提示される。
なお、提示手法は特に限定されず、店舗管理者Pにより操作される管理者端末(図示せず)や、後述する店舗端末3に、オペレーション支援情報及び教育支援情報を表示させることで提示されてもよい。また、他の手法(例えば音声による提示や、紙媒体での提示)が用いされてもよい。 The
The
The operation support information and the education support information generated by the
The presentation method is not particularly limited, and is presented by displaying the operation support information and the education support information on the manager terminal (not shown) operated by the store manager P or the
また、サーバ1は、店舗Rとその周囲における複数の所定位置の夫々に、複数のカメラ2の夫々が配置されていたならば得られたであろう撮像画像のデータ(以下、「シミュレーションデータ」と呼ぶ)を生成する。
そして、サーバ1は、生成したシミュレーションデータに基づいて、店舗Rとその周囲における複数のカメラ2の配置場所と台数として最適な組合せを示す情報(以下、「提案情報」と呼ぶ)を生成する。
なお、シミュレーションデータに基づいて提案情報を生成する具体的手法については、図6を参照して後述する。 Further, theserver 1 has captured image data (hereinafter, "simulation data") that would have been obtained if the plurality of cameras 2 had been arranged at each of the plurality of predetermined positions in the store R and its surroundings. To generate).
Then, theserver 1 generates information (hereinafter, referred to as “proposal information”) indicating the optimum combination as the arrangement location and the number of the plurality of cameras 2 in the store R and its surroundings based on the generated simulation data.
A specific method for generating proposal information based on simulation data will be described later with reference to FIG.
そして、サーバ1は、生成したシミュレーションデータに基づいて、店舗Rとその周囲における複数のカメラ2の配置場所と台数として最適な組合せを示す情報(以下、「提案情報」と呼ぶ)を生成する。
なお、シミュレーションデータに基づいて提案情報を生成する具体的手法については、図6を参照して後述する。 Further, the
Then, the
A specific method for generating proposal information based on simulation data will be described later with reference to FIG.
カメラ2は、店舗Rの内外の複数箇所に設置されたカメラである。カメラ2は、設置場所の周囲に含まれる被写体を撮像し、その被写体の撮像画像のデータを生成する。なお、カメラ2の具体的構成については図5を参照して後述する。
カメラ2は、インターネット等の所定のネットワークN(図8)に接続されたIoT(Internet of Things)機器であるため、生成した撮像画像のデータをクラウド(サーバ1)に随時アップロードする。 Thecamera 2 is a camera installed at a plurality of locations inside and outside the store R. The camera 2 captures a subject included in the periphery of the installation location and generates data of the captured image of the subject. The specific configuration of the camera 2 will be described later with reference to FIG.
Since thecamera 2 is an IoT (Internet of Things) device connected to a predetermined network N (FIG. 8) such as the Internet, the generated image data is uploaded to the cloud (server 1) at any time.
カメラ2は、インターネット等の所定のネットワークN(図8)に接続されたIoT(Internet of Things)機器であるため、生成した撮像画像のデータをクラウド(サーバ1)に随時アップロードする。 The
Since the
店舗端末3は、インターネット等の所定のネットワークN(図8)に接続された情報処理装置であり、カメラ2と同様にクラウド(サーバ1)に接続されている。店舗端末3は、クラウド(サーバ1)からオペレーション支援情報、教育支援情報等を取得し、これらの情報を表示する。これにより、店舗Rの生産性を向上させることができる。
店舗端末3には、本サービスのうち、店舗スタッフTの業務を支援するサービス(以下、「スタッフ支援サービス」と呼ぶ)の提供を受けるための専用のアプリケーションプログラム(以下、「スタッフ専用アプリ」と呼ぶ)がインストールされている。スタッフ支援サービスには、上述したオペレーション支援情報や教育支援情報を店舗端末3に表示させるサービスが含まれる。
なお、以下、断りのない限り、「店舗スタッフTが店舗端末3を操作する」と表現している場合、それは、店舗スタッフTが、店舗端末3にインストールされたスタッフ専用アプリを起動して各種操作を行うことを意味するものとする。 Thestore terminal 3 is an information processing device connected to a predetermined network N (FIG. 8) such as the Internet, and is connected to a cloud (server 1) like the camera 2. The store terminal 3 acquires operation support information, education support information, and the like from the cloud (server 1) and displays these information. As a result, the productivity of the store R can be improved.
Thestore terminal 3 is referred to as a dedicated application program (hereinafter referred to as "staff-only application") for receiving the provision of a service (hereinafter referred to as "staff support service") that supports the business of store staff T among the services. Call) is installed. The staff support service includes a service for displaying the above-mentioned operation support information and education support information on the store terminal 3.
In the following, unless otherwise specified, when the expression "store staff T operates thestore terminal 3", it means that the store staff T activates the staff-dedicated application installed on the store terminal 3 to perform various types. It shall mean performing an operation.
店舗端末3には、本サービスのうち、店舗スタッフTの業務を支援するサービス(以下、「スタッフ支援サービス」と呼ぶ)の提供を受けるための専用のアプリケーションプログラム(以下、「スタッフ専用アプリ」と呼ぶ)がインストールされている。スタッフ支援サービスには、上述したオペレーション支援情報や教育支援情報を店舗端末3に表示させるサービスが含まれる。
なお、以下、断りのない限り、「店舗スタッフTが店舗端末3を操作する」と表現している場合、それは、店舗スタッフTが、店舗端末3にインストールされたスタッフ専用アプリを起動して各種操作を行うことを意味するものとする。 The
The
In the following, unless otherwise specified, when the expression "store staff T operates the
取引先端末4は、取引先Mにより操作される情報処理装置である。
取引先端末4には、本サービスのうち、店舗管理者Pに対する業務支援(例えば各種マネジメント)を行おうとする取引先Mを支援するためのサービス(以下、「取引先支援サービス」と呼ぶ)の提供を受けるための専用のアプリケーションプログラム(以下、「取引先専用アプリ」と呼ぶ)がインストールされている。
取引先支援サービスには、事業創出(例えば商材の開発)に関する情報を含む事業戦略を支援するための情報、法令への対応(コンプライアンス)を支援するための情報、顧客の創出に関する情報等を取引先端末4に表示させるサービスが含まれる。
取引先支援サービスが提供されることにより、取引先Mからの業務支援により店舗Rの生産性をさらに向上させることができるとともに、取引先M自身の事業機会の拡大を図ることもできる。これにより、図2を参照して後述する「最適化」の支援に寄与させることができる。
なお、以下、断りのない限り、「取引先Mが取引先端末4を操作する」と表現している場合、それは、取引先Mが、取引先端末4にインストールされた取引先専用アプリを起動して各種操作を行うことを意味するものとする。 Thebusiness partner terminal 4 is an information processing device operated by the business partner M.
Thebusiness partner terminal 4 is a service (hereinafter referred to as "business partner support service") for supporting the business partner M who intends to provide business support (for example, various managements) to the store manager P among the services. A dedicated application program (hereinafter referred to as "customer-only application") for receiving the service is installed.
The business partner support service includes information to support business strategies, including information on business creation (for example, product development), information to support legal compliance, and information on customer creation. A service to be displayed on thebusiness partner terminal 4 is included.
By providing the business partner support service, the productivity of the store R can be further improved by the business support from the business partner M, and the business opportunities of the business partner M itself can be expanded. As a result, it is possible to contribute to the support of "optimization" described later with reference to FIG.
In the following, unless otherwise specified, when the expression "customer M operates thebusiness partner terminal 4", the business partner M activates the business partner dedicated application installed on the business partner terminal 4. It shall mean that various operations are performed.
取引先端末4には、本サービスのうち、店舗管理者Pに対する業務支援(例えば各種マネジメント)を行おうとする取引先Mを支援するためのサービス(以下、「取引先支援サービス」と呼ぶ)の提供を受けるための専用のアプリケーションプログラム(以下、「取引先専用アプリ」と呼ぶ)がインストールされている。
取引先支援サービスには、事業創出(例えば商材の開発)に関する情報を含む事業戦略を支援するための情報、法令への対応(コンプライアンス)を支援するための情報、顧客の創出に関する情報等を取引先端末4に表示させるサービスが含まれる。
取引先支援サービスが提供されることにより、取引先Mからの業務支援により店舗Rの生産性をさらに向上させることができるとともに、取引先M自身の事業機会の拡大を図ることもできる。これにより、図2を参照して後述する「最適化」の支援に寄与させることができる。
なお、以下、断りのない限り、「取引先Mが取引先端末4を操作する」と表現している場合、それは、取引先Mが、取引先端末4にインストールされた取引先専用アプリを起動して各種操作を行うことを意味するものとする。 The
The
The business partner support service includes information to support business strategies, including information on business creation (for example, product development), information to support legal compliance, and information on customer creation. A service to be displayed on the
By providing the business partner support service, the productivity of the store R can be further improved by the business support from the business partner M, and the business opportunities of the business partner M itself can be expanded. As a result, it is possible to contribute to the support of "optimization" described later with reference to FIG.
In the following, unless otherwise specified, when the expression "customer M operates the
顧客端末5は、顧客Cにより操作される情報処理装置である。
顧客端末5には、本サービスのうち、店舗Rの利用促進、及び店舗Rを実際に利用する顧客Cを支援するためのサービス(以下、「顧客支援サービス」と呼ぶ)の提供を受けるための専用のアプリケーションプログラム(以下、「顧客専用アプリ」と呼ぶ)がインストールされている。顧客支援サービスには、顧客満足の創出に関する情報を顧客端末5に表示させるサービスが含まれる。
顧客支援サービスが提供されることにより、店舗Rと顧客Cとの間で、メディア、及びCRM(Customer Relationship Management/顧客管理)を含むカスタマーコミュニケーションが図られることになる。
これにより、顧客Cは、多様な生活者ニーズに合ったサービスを利用することができるので、図3A及び図3Bを参照して後述する「成長」の支援に寄与させることができる。
なお、以下、断りのない限り、「顧客Cが顧客端末5を操作する」と表現している場合、それは、顧客Cが、顧客端末5にインストールされた顧客専用アプリを起動して各種操作を行うことを意味するものとする。 Thecustomer terminal 5 is an information processing device operated by the customer C.
Thecustomer terminal 5 is provided with a service for promoting the use of the store R and supporting the customer C who actually uses the store R (hereinafter referred to as "customer support service") among the services. A dedicated application program (hereinafter referred to as "customer-only application") is installed. The customer support service includes a service for displaying information on the creation of customer satisfaction on the customer terminal 5.
By providing the customer support service, customer communication including media and CRM (Customer Relationship Management) will be achieved between the store R and the customer C.
As a result, the customer C can use the service that meets various consumer needs, and can contribute to the support of "growth" described later with reference to FIGS. 3A and 3B.
In the following, unless otherwise specified, when the expression "customer C operates thecustomer terminal 5", it means that the customer C activates the customer-specific application installed on the customer terminal 5 and performs various operations. It shall mean to do.
顧客端末5には、本サービスのうち、店舗Rの利用促進、及び店舗Rを実際に利用する顧客Cを支援するためのサービス(以下、「顧客支援サービス」と呼ぶ)の提供を受けるための専用のアプリケーションプログラム(以下、「顧客専用アプリ」と呼ぶ)がインストールされている。顧客支援サービスには、顧客満足の創出に関する情報を顧客端末5に表示させるサービスが含まれる。
顧客支援サービスが提供されることにより、店舗Rと顧客Cとの間で、メディア、及びCRM(Customer Relationship Management/顧客管理)を含むカスタマーコミュニケーションが図られることになる。
これにより、顧客Cは、多様な生活者ニーズに合ったサービスを利用することができるので、図3A及び図3Bを参照して後述する「成長」の支援に寄与させることができる。
なお、以下、断りのない限り、「顧客Cが顧客端末5を操作する」と表現している場合、それは、顧客Cが、顧客端末5にインストールされた顧客専用アプリを起動して各種操作を行うことを意味するものとする。 The
The
By providing the customer support service, customer communication including media and CRM (Customer Relationship Management) will be achieved between the store R and the customer C.
As a result, the customer C can use the service that meets various consumer needs, and can contribute to the support of "growth" described later with reference to FIGS. 3A and 3B.
In the following, unless otherwise specified, when the expression "customer C operates the
本サービスにおいて、店舗端末3、取引先端末4、及び顧客端末5の夫々により取扱われる各種情報のうち少なくとも一部は、サーバ1により管理されるクラウドを介して、地域情報機関と地域金融機関とに提供される。
ここで、「地域情報機関」とは、特定の地域に関する基軸データの獲得や提供を専門に行う機関のことをいう。地域情報機関には、例えば地域版の情報銀行が含まれる。また、「地域金融機関」とは、特定の地域を主要な営業基盤とする金融機関のことをいい、具体的には、地方銀行、第二地方銀行、信用金庫、信用組合、農業協同組合、漁業協同組合、労働金庫等のことをいう。 In this service, at least a part of various information handled by each of thestore terminal 3, the business partner terminal 4, and the customer terminal 5 is sent to the regional information agency and the regional financial institution via the cloud managed by the server 1. Provided to.
Here, the "regional information agency" refers to an agency that specializes in acquiring and providing basic data related to a specific region. Regional intelligence agencies include, for example, regional versions of intelligence banks. In addition, "regional financial institution" refers to a financial institution whose main business base is in a specific area, specifically, regional banks, second regional banks, credit unions, credit unions, agricultural cooperatives, etc. Refers to fishery cooperatives, labor banks, etc.
ここで、「地域情報機関」とは、特定の地域に関する基軸データの獲得や提供を専門に行う機関のことをいう。地域情報機関には、例えば地域版の情報銀行が含まれる。また、「地域金融機関」とは、特定の地域を主要な営業基盤とする金融機関のことをいい、具体的には、地方銀行、第二地方銀行、信用金庫、信用組合、農業協同組合、漁業協同組合、労働金庫等のことをいう。 In this service, at least a part of various information handled by each of the
Here, the "regional information agency" refers to an agency that specializes in acquiring and providing basic data related to a specific region. Regional intelligence agencies include, for example, regional versions of intelligence banks. In addition, "regional financial institution" refers to a financial institution whose main business base is in a specific area, specifically, regional banks, second regional banks, credit unions, credit unions, agricultural cooperatives, etc. Refers to fishery cooperatives, labor banks, etc.
本サービスを介して各種情報の提供を受けた地域情報機関及び地域金融機関は、提供された情報に基づいて、他の地域における事業者や地域社会全般に対する事業支援を行うことができる。その結果、地方創生・地方活性の形骸化を防ぐことができる。
Regional information agencies and regional financial institutions that receive various types of information through this service can provide business support to businesses and local communities in other regions based on the provided information. As a result, it is possible to prevent regional revitalization and regional revitalization from becoming a mere ghost.
図3Aと図3Bは、本サービスのターゲットとされる事業の種類と、本サービスが提供されることによる効果とを示す図である。
FIGS. 3A and 3B are diagrams showing the types of businesses targeted by this service and the effects of providing this service.
図3Aには、本サービスの提供対象としてターゲットとすべき事業の種類を視覚化させた図が示されている。
具体的には、図3Aでは、取得した規格等に基づいて評価される事業のブランド価値を「ブランドレベル」(縦軸)とし、事業を時間的に評価した「事業ステージ」(横軸)とする事業分類がなされている。 FIG. 3A shows a diagram that visualizes the types of businesses that should be targeted as the target of providing this service.
Specifically, in Fig. 3A, the brand value of the business evaluated based on the acquired standards, etc. is defined as the "brand level" (vertical axis), and the business is evaluated temporally as the "business stage" (horizontal axis). Business classification is made.
具体的には、図3Aでは、取得した規格等に基づいて評価される事業のブランド価値を「ブランドレベル」(縦軸)とし、事業を時間的に評価した「事業ステージ」(横軸)とする事業分類がなされている。 FIG. 3A shows a diagram that visualizes the types of businesses that should be targeted as the target of providing this service.
Specifically, in Fig. 3A, the brand value of the business evaluated based on the acquired standards, etc. is defined as the "brand level" (vertical axis), and the business is evaluated temporally as the "business stage" (horizontal axis). Business classification is made.
ここで、図3Aに記載された「おもてなし規格認証」とは、サービスの品質を「見える化」させるために設けられた規格認証制度に基づいて、当該サービスを提供する事業者毎に認証される規格のことをいう。
「おもてなし規格認証」を構成する各認証のうち、「紅認証」とは、サービス向上の取り組みに意欲的な事業者が認証を受けることができる規格であり、「紅認証」、「金認証」、「紺認証」、及び「紫認証」が存在する。
このうち、図3Aに示す「紅認証」は、事業者自らが付与条件を満たすこと(適合すること)を宣言することで認証される規格である。
「おもてなし規格認証」を構成する各認証のうち、「金認証」とは、図示はされていないが、顧客の期待を超えるサービスを提供していることを第三者により認証された事業者に認証される規格である。「金認証」を認証された事業者は、「紅認証」を認証された事業者よりもサービスレベルが高い事業者とされる。
「おもてなし規格認証」を構成する各認証のうち、図3Aに示す「紺認証」とは、独自の創意工夫が凝らされたサービスを提供していることを第三者により認証された事業者に認証される規格である。「紺認証」を認証された事業者は、「金認証」を認証された事業者よりもさらにサービスレベルが高い事業者とされる。
「おもてなし規格認証」を構成する各認証のうち、「紫認証」とは、図示はされていないが、顧客の期待を大きく超えるサービス(即ち「おもてなし」)を提供していることを第三者により認証された事業者に付与される規格である。「紫認証」を付与された事業者は、「紺認証」を付与された事業者よりもさらにサービスレベルが高い事業者とされる。 Here, the "hospitality standard certification" shown in FIG. 3A is certified for each business operator that provides the service based on the standard certification system established to "visualize" the quality of the service. It refers to a standard.
Of the certifications that make up "hospitality standard certification,""redcertification" is a standard that allows businesses enthusiastic about service improvement efforts to receive certification, and is "red certification" and "gold certification." , "Navy blue certification", and "Purple certification" exist.
Of these, the "red certification" shown in FIG. 3A is a standard that is certified by the business operator himself declaring that the conditions for granting conditions are met (conforming).
Of the certifications that make up "hospitality standard certification,""goldcertification" is not shown, but it is given to businesses that have been certified by a third party to provide services that exceed customer expectations. It is a certified standard. A business operator certified with "gold certification" is considered to have a higher service level than a business operator certified with "red certification".
Of the certifications that make up the "hospitality standard certification," the "navy blue certification" shown in Fig. 3A is for businesses that have been certified by a third party to provide services with their own ingenuity. It is a certified standard. A business operator certified with "navy blue certification" is considered to be a business operator with a higher service level than a business operator certified with "gold certification".
Of the certifications that make up "hospitality standard certification,""purplecertification" is not shown, but a third party indicates that it provides services that greatly exceed customer expectations (that is, "hospitality"). It is a standard given to businesses certified by. Businesses that have been granted "purple certification" are considered to have a higher service level than businesses that have been granted "navy blue certification".
「おもてなし規格認証」を構成する各認証のうち、「紅認証」とは、サービス向上の取り組みに意欲的な事業者が認証を受けることができる規格であり、「紅認証」、「金認証」、「紺認証」、及び「紫認証」が存在する。
このうち、図3Aに示す「紅認証」は、事業者自らが付与条件を満たすこと(適合すること)を宣言することで認証される規格である。
「おもてなし規格認証」を構成する各認証のうち、「金認証」とは、図示はされていないが、顧客の期待を超えるサービスを提供していることを第三者により認証された事業者に認証される規格である。「金認証」を認証された事業者は、「紅認証」を認証された事業者よりもサービスレベルが高い事業者とされる。
「おもてなし規格認証」を構成する各認証のうち、図3Aに示す「紺認証」とは、独自の創意工夫が凝らされたサービスを提供していることを第三者により認証された事業者に認証される規格である。「紺認証」を認証された事業者は、「金認証」を認証された事業者よりもさらにサービスレベルが高い事業者とされる。
「おもてなし規格認証」を構成する各認証のうち、「紫認証」とは、図示はされていないが、顧客の期待を大きく超えるサービス(即ち「おもてなし」)を提供していることを第三者により認証された事業者に付与される規格である。「紫認証」を付与された事業者は、「紺認証」を付与された事業者よりもさらにサービスレベルが高い事業者とされる。 Here, the "hospitality standard certification" shown in FIG. 3A is certified for each business operator that provides the service based on the standard certification system established to "visualize" the quality of the service. It refers to a standard.
Of the certifications that make up "hospitality standard certification,""redcertification" is a standard that allows businesses enthusiastic about service improvement efforts to receive certification, and is "red certification" and "gold certification." , "Navy blue certification", and "Purple certification" exist.
Of these, the "red certification" shown in FIG. 3A is a standard that is certified by the business operator himself declaring that the conditions for granting conditions are met (conforming).
Of the certifications that make up "hospitality standard certification,""goldcertification" is not shown, but it is given to businesses that have been certified by a third party to provide services that exceed customer expectations. It is a certified standard. A business operator certified with "gold certification" is considered to have a higher service level than a business operator certified with "red certification".
Of the certifications that make up the "hospitality standard certification," the "navy blue certification" shown in Fig. 3A is for businesses that have been certified by a third party to provide services with their own ingenuity. It is a certified standard. A business operator certified with "navy blue certification" is considered to be a business operator with a higher service level than a business operator certified with "gold certification".
Of the certifications that make up "hospitality standard certification,""purplecertification" is not shown, but a third party indicates that it provides services that greatly exceed customer expectations (that is, "hospitality"). It is a standard given to businesses certified by. Businesses that have been granted "purple certification" are considered to have a higher service level than businesses that have been granted "navy blue certification".
また、図3Aのうち、「厚生労働省HACCP B準拠」とは、一般衛生管理を中心とし、HACCPの考え方に基づいて、可能な範囲で業種や状態に応じた重要管理点を設定して管理・記録が行われている事業者のことをいう。
また、図3Aのうち、事業ステージが「変革期」以降、かつ、ブランドレベルが「アッパー」以上の「HACCP認証」とは、社内の衛生管理システムでHACCPが機能していることを、第三者(HACCP認証機関)により評価されている事業者のことをいう。HACCP認証機関としては、例えば、その事業者が属する業界団体や各自治体等が含まれる。
また、図3Aのうち、事業ステージが「変革期」以降、かつ、ブランドレベルが「ハイエンド」に属する「ISO22000」とは、「食品安全マネジメントシステム - フードチェーンに関わる組織に対する要求事項」の国際標準規格の認定を受けた事業者のことをいう。
また、図3Aのうち、事業ステージが「成長・成熟期」以降、かつ、ブランドレベルが「ハイエンド」に属する「FSSC22000」とは、ISO22000を追加要求事項で補強した食品安全マネジメントシステムに関する国際規格の認定を受けた事業者のことをいう。 In addition, in Fig. 3A, "Ministry of Health, Labor and Welfare HACCP B compliance" is centered on general hygiene management, and based on the concept of HACCP, important control points are set and managed according to the type of industry and condition to the extent possible. It refers to the business operator for which records are being recorded.
In addition, in Fig. 3A, "HACCP certification" whose business stage is after the "transformation period" and whose brand level is "upper" or higher means that HACCP is functioning in the in-house hygiene management system. A business operator evaluated by a person (HACCP certification body). The HACCP certification body includes, for example, the industry group to which the business operator belongs, each local government, and the like.
In addition, in Fig. 3A, "ISO22000", whose business stage is after the "transformation period" and whose brand level belongs to "high-end", is the international standard of "food safety management system-requirements for organizations involved in food chains". A business operator that has been certified by the standard.
In addition, in Fig. 3A, "FSSC22000", whose business stage is after "growth / maturity" and whose brand level belongs to "high-end", is an international standard for food safety management systems in which ISO22000 is reinforced with additional requirements. A certified business operator.
また、図3Aのうち、事業ステージが「変革期」以降、かつ、ブランドレベルが「アッパー」以上の「HACCP認証」とは、社内の衛生管理システムでHACCPが機能していることを、第三者(HACCP認証機関)により評価されている事業者のことをいう。HACCP認証機関としては、例えば、その事業者が属する業界団体や各自治体等が含まれる。
また、図3Aのうち、事業ステージが「変革期」以降、かつ、ブランドレベルが「ハイエンド」に属する「ISO22000」とは、「食品安全マネジメントシステム - フードチェーンに関わる組織に対する要求事項」の国際標準規格の認定を受けた事業者のことをいう。
また、図3Aのうち、事業ステージが「成長・成熟期」以降、かつ、ブランドレベルが「ハイエンド」に属する「FSSC22000」とは、ISO22000を追加要求事項で補強した食品安全マネジメントシステムに関する国際規格の認定を受けた事業者のことをいう。 In addition, in Fig. 3A, "Ministry of Health, Labor and Welfare HACCP B compliance" is centered on general hygiene management, and based on the concept of HACCP, important control points are set and managed according to the type of industry and condition to the extent possible. It refers to the business operator for which records are being recorded.
In addition, in Fig. 3A, "HACCP certification" whose business stage is after the "transformation period" and whose brand level is "upper" or higher means that HACCP is functioning in the in-house hygiene management system. A business operator evaluated by a person (HACCP certification body). The HACCP certification body includes, for example, the industry group to which the business operator belongs, each local government, and the like.
In addition, in Fig. 3A, "ISO22000", whose business stage is after the "transformation period" and whose brand level belongs to "high-end", is the international standard of "food safety management system-requirements for organizations involved in food chains". A business operator that has been certified by the standard.
In addition, in Fig. 3A, "FSSC22000", whose business stage is after "growth / maturity" and whose brand level belongs to "high-end", is an international standard for food safety management systems in which ISO22000 is reinforced with additional requirements. A certified business operator.
このうち、本サービスの提供対象としてターゲットとすべき事業者は、図3Aのうち、塗りつぶされた部分に属する事業者となる。即ち、おもてなし規格認証の「紺認証」と、「厚生労働省HACCP B準拠」とを満たす事業者となる。
Of these, the businesses that should be targeted for the provision of this service are those that belong to the filled-in part of Fig. 3A. That is, it becomes a business operator that satisfies the hospitality standard certification "navy blue certification" and "Ministry of Health, Labor and Welfare HACCP B compliance".
図3Bには、本サービスの提供を受ける事業の成長モデルが示されている。
図3Bに示すように、事業における「マネジメントの強化」、「人材の確保」、及び「オペレーションの効率化」については、「最適化」させることが求められ、この「最適化」が実現化されることで「余剰資金」が生み出される。
その一方で、事業における「ブランディング」、「集客力UP」、及び「商品やサービスの「単価UP」については、「成長」が求められるので、この「成長」を実現化かせるべく上記「余剰資金」が投資される。
この「投資」により、事業(例えば店舗の事業)を「成長」させることができるとともに、その「成長」が周辺事業にも波及すれば、結果的に地域経済の活性化に寄与させることができる。 FIG. 3B shows a growth model of the business receiving this service.
As shown in Fig. 3B, "strengthening management", "securing human resources", and "improving operational efficiency" in the business are required to be "optimized", and this "optimization" has been realized. By doing so, "surplus funds" are created.
On the other hand, "growth" is required for "branding", "customer attraction UP", and "unit price UP" of products and services in the business, so the above "surplus funds" should be realized in order to realize this "growth". Is invested.
By this "investment", a business (for example, a store business) can be "grown", and if the "growth" spreads to peripheral businesses, it can eventually contribute to the revitalization of the local economy. ..
図3Bに示すように、事業における「マネジメントの強化」、「人材の確保」、及び「オペレーションの効率化」については、「最適化」させることが求められ、この「最適化」が実現化されることで「余剰資金」が生み出される。
その一方で、事業における「ブランディング」、「集客力UP」、及び「商品やサービスの「単価UP」については、「成長」が求められるので、この「成長」を実現化かせるべく上記「余剰資金」が投資される。
この「投資」により、事業(例えば店舗の事業)を「成長」させることができるとともに、その「成長」が周辺事業にも波及すれば、結果的に地域経済の活性化に寄与させることができる。 FIG. 3B shows a growth model of the business receiving this service.
As shown in Fig. 3B, "strengthening management", "securing human resources", and "improving operational efficiency" in the business are required to be "optimized", and this "optimization" has been realized. By doing so, "surplus funds" are created.
On the other hand, "growth" is required for "branding", "customer attraction UP", and "unit price UP" of products and services in the business, so the above "surplus funds" should be realized in order to realize this "growth". Is invested.
By this "investment", a business (for example, a store business) can be "grown", and if the "growth" spreads to peripheral businesses, it can eventually contribute to the revitalization of the local economy. ..
図4は、図1A及び図1Bに示す本サービスの具体例を示すイメージ図である。
FIG. 4 is an image diagram showing a specific example of the service shown in FIGS. 1A and 1B.
図4には、カメラ2-1乃至2-7が設置された店舗Rと、店舗R内でサービスの提供に従事する複数の店舗スタッフTと、店舗Rを利用し、又は利用し得る状態にある複数の顧客Cとが描画されている。
In FIG. 4, the store R in which the cameras 2-1 to 2-7 are installed, a plurality of store staff T engaged in providing services in the store R, and the store R are used or can be used. A plurality of customers C are drawn.
カメラ2-1及び2-2は、店舗Rの外壁に設置されたカメラであり、店舗Rの外側の所定範囲を夫々撮像する。具体的には、カメラ2-1は、破線で示された撮像領域A1-1及びA1-2に含まれる被写体を少なくとも撮像する。カメラ2-2は、破線で示された撮像領域A2-1及びA2-2に含まれる被写体を少なくとも撮像する。
カメラ2-3は、店舗Rの入口の外側に設置されたカメラであり、破線で示された撮像領域A3に含まれる被写体を少なくとも撮像する。
カメラ2-4及び2-5は、店舗Rのフロアの天井付近に設置されたカメラであり、店舗Rのフロアの所定範囲を夫々撮像する。具体的には、カメラ2-4は、破線で示された撮像領域A4に含まれる被写体を少なくとも撮像する。カメラ2-5は、破線で示された撮像領域A5に含まれる被写体を少なくとも撮像する。
カメラ2-6は、店舗Rのキッチン(厨房)に設置されたカメラであり、破線で示された撮像領域A6に含まれる被写体を少なくとも撮像する。
カメラ2-7は、店舗Rの倉庫に設置されたカメラであり、破線で示された撮像領域A7に含まれる被写体を少なくとも撮像する。 The cameras 2-1 and 2-2 are cameras installed on the outer wall of the store R, and each capture a predetermined range outside the store R. Specifically, the camera 2-1 captures at least the subject included in the imaging regions A1-1 and A1-2 indicated by the broken line. The camera 2-2 captures at least the subjects included in the imaging regions A2-1 and A2-2 indicated by the broken lines.
Cameras 2-3 are cameras installed outside the entrance of the store R, and at least capture a subject included in the imaging region A3 indicated by the broken line.
Cameras 2-4 and 2-5 are cameras installed near the ceiling of the floor of the store R, and each capture a predetermined range of the floor of the store R. Specifically, the camera 2-4 captures at least the subject included in the imaging region A4 indicated by the broken line. The camera 2-5 captures at least the subject included in the imaging region A5 indicated by the broken line.
The camera 2-6 is a camera installed in the kitchen (kitchen) of the store R, and at least captures a subject included in the imaging region A6 indicated by the broken line.
The camera 2-7 is a camera installed in the warehouse of the store R, and at least captures a subject included in the imaging region A7 shown by the broken line.
カメラ2-3は、店舗Rの入口の外側に設置されたカメラであり、破線で示された撮像領域A3に含まれる被写体を少なくとも撮像する。
カメラ2-4及び2-5は、店舗Rのフロアの天井付近に設置されたカメラであり、店舗Rのフロアの所定範囲を夫々撮像する。具体的には、カメラ2-4は、破線で示された撮像領域A4に含まれる被写体を少なくとも撮像する。カメラ2-5は、破線で示された撮像領域A5に含まれる被写体を少なくとも撮像する。
カメラ2-6は、店舗Rのキッチン(厨房)に設置されたカメラであり、破線で示された撮像領域A6に含まれる被写体を少なくとも撮像する。
カメラ2-7は、店舗Rの倉庫に設置されたカメラであり、破線で示された撮像領域A7に含まれる被写体を少なくとも撮像する。 The cameras 2-1 and 2-2 are cameras installed on the outer wall of the store R, and each capture a predetermined range outside the store R. Specifically, the camera 2-1 captures at least the subject included in the imaging regions A1-1 and A1-2 indicated by the broken line. The camera 2-2 captures at least the subjects included in the imaging regions A2-1 and A2-2 indicated by the broken lines.
Cameras 2-3 are cameras installed outside the entrance of the store R, and at least capture a subject included in the imaging region A3 indicated by the broken line.
Cameras 2-4 and 2-5 are cameras installed near the ceiling of the floor of the store R, and each capture a predetermined range of the floor of the store R. Specifically, the camera 2-4 captures at least the subject included in the imaging region A4 indicated by the broken line. The camera 2-5 captures at least the subject included in the imaging region A5 indicated by the broken line.
The camera 2-6 is a camera installed in the kitchen (kitchen) of the store R, and at least captures a subject included in the imaging region A6 indicated by the broken line.
The camera 2-7 is a camera installed in the warehouse of the store R, and at least captures a subject included in the imaging region A7 shown by the broken line.
このように、店舗Rの内外のあらゆる場所には、7台のカメラ2-1乃至2-7の夫々が設置されているため、カメラ2-1乃至2-7の夫々の撮像画像のデータに基づいた、あらゆる分析が可能となる。例えば、AI(人工知能)による分析を行うことにより、死角のないオペレーション支援情報や教育支援情報を生成することが可能となる。
In this way, since seven cameras 2-1 to 2-7 are installed everywhere inside and outside the store R, the data of the captured images of the cameras 2-1 to 2-7 can be used. Based on any analysis is possible. For example, by performing analysis by AI (artificial intelligence), it is possible to generate operation support information and education support information without blind spots.
ここで、カメラ2-1乃至2-7の具体的設置態様は特に限定されないが、人の目線のカメラであることが考慮された設置態様であることが好ましい。
換言すると、カメラ2-1乃至2-7が、店舗管理者Pの目線の代わりとして機能するように設置されることが好ましい。
具体的には、カメラ2-1乃至2-7の設置場所の地面(床)からの高さは、1.8m乃至2.5m程度となることが好ましい。これにより、店舗スタッフTや顧客Cの顔の表情をより正確に確認できるようになる。
また、カメラ2-1乃至2-7の撮像領域は、少なくとも一部が互いに重なるように設定することが好ましい。これにより、カメラ2-1乃至2-7の撮像画像のデータが、シームレスに繋がるようにすることができる。 Here, the specific installation mode of the cameras 2-1 to 2-7 is not particularly limited, but it is preferable that the camera is installed in consideration of being a camera from a human perspective.
In other words, it is preferable that the cameras 2-1 to 2-7 are installed so as to function as a substitute for the line of sight of the store manager P.
Specifically, the height of the installation location of the cameras 2-1 to 2-7 from the ground (floor) is preferably about 1.8 m to 2.5 m. As a result, the facial expressions of the store staff T and the customer C can be confirmed more accurately.
Further, it is preferable that the imaging regions of the cameras 2-1 to 2-7 are set so that at least a part of them overlap with each other. As a result, the data of the captured images of the cameras 2-1 to 2-7 can be seamlessly connected.
換言すると、カメラ2-1乃至2-7が、店舗管理者Pの目線の代わりとして機能するように設置されることが好ましい。
具体的には、カメラ2-1乃至2-7の設置場所の地面(床)からの高さは、1.8m乃至2.5m程度となることが好ましい。これにより、店舗スタッフTや顧客Cの顔の表情をより正確に確認できるようになる。
また、カメラ2-1乃至2-7の撮像領域は、少なくとも一部が互いに重なるように設定することが好ましい。これにより、カメラ2-1乃至2-7の撮像画像のデータが、シームレスに繋がるようにすることができる。 Here, the specific installation mode of the cameras 2-1 to 2-7 is not particularly limited, but it is preferable that the camera is installed in consideration of being a camera from a human perspective.
In other words, it is preferable that the cameras 2-1 to 2-7 are installed so as to function as a substitute for the line of sight of the store manager P.
Specifically, the height of the installation location of the cameras 2-1 to 2-7 from the ground (floor) is preferably about 1.8 m to 2.5 m. As a result, the facial expressions of the store staff T and the customer C can be confirmed more accurately.
Further, it is preferable that the imaging regions of the cameras 2-1 to 2-7 are set so that at least a part of them overlap with each other. As a result, the data of the captured images of the cameras 2-1 to 2-7 can be seamlessly connected.
また、図4に示す店舗Rの店舗スタッフTに対し、以下のようなサービス等を提供することができる。
即ち、店舗Rの外壁又は出入口に設置されたカメラ2-1乃至2-3を用いて、店舗R周辺の人通りのモニタリングを行うことで、店舗スタッフTにとって最適となるオペレーション支援情報を生成して提示することができる。
具体的には、撮像領域A1-1及びA2-1に被写体として存在する、複数の顧客Cの人数や様子、撮像領域A1-2及びA2-2に被写体として存在する天気、及び店舗Rの付近で開催されているイベント等に基づいて、例えば客席の準備、店舗スタッフTの配置(休憩の可否等)、キッチン(厨房)における仕込み(例えば火入れ)、フロアにおける照明・空調等の設定に関するオぺレーション支援情報を生成して提示することができる。 In addition, the following services and the like can be provided to the store staff T of the store R shown in FIG.
That is, by monitoring the traffic around the store R using the cameras 2-1 to 2-3 installed on the outer wall or the entrance / exit of the store R, the operation support information most suitable for the store staff T is generated. Can be presented.
Specifically, the number and appearance of a plurality of customers C existing as subjects in the imaging areas A1-1 and A2-1, the weather existing as subjects in the imaging areas A1-2 and A2-2, and the vicinity of the store R. Based on the events held in, for example, the operation related to the preparation of audience seats, the placement of store staff T (whether or not breaks are possible, etc.), the preparation in the kitchen (kitchen) (for example, burning), and the setting of lighting and air conditioning on the floor. It is possible to generate and present ration support information.
即ち、店舗Rの外壁又は出入口に設置されたカメラ2-1乃至2-3を用いて、店舗R周辺の人通りのモニタリングを行うことで、店舗スタッフTにとって最適となるオペレーション支援情報を生成して提示することができる。
具体的には、撮像領域A1-1及びA2-1に被写体として存在する、複数の顧客Cの人数や様子、撮像領域A1-2及びA2-2に被写体として存在する天気、及び店舗Rの付近で開催されているイベント等に基づいて、例えば客席の準備、店舗スタッフTの配置(休憩の可否等)、キッチン(厨房)における仕込み(例えば火入れ)、フロアにおける照明・空調等の設定に関するオぺレーション支援情報を生成して提示することができる。 In addition, the following services and the like can be provided to the store staff T of the store R shown in FIG.
That is, by monitoring the traffic around the store R using the cameras 2-1 to 2-3 installed on the outer wall or the entrance / exit of the store R, the operation support information most suitable for the store staff T is generated. Can be presented.
Specifically, the number and appearance of a plurality of customers C existing as subjects in the imaging areas A1-1 and A2-1, the weather existing as subjects in the imaging areas A1-2 and A2-2, and the vicinity of the store R. Based on the events held in, for example, the operation related to the preparation of audience seats, the placement of store staff T (whether or not breaks are possible, etc.), the preparation in the kitchen (kitchen) (for example, burning), and the setting of lighting and air conditioning on the floor. It is possible to generate and present ration support information.
また、店舗Rへの顧客Cの来店状況に基づいて、ホスピタリティを向上させることができる。
即ち、店舗Rの出入口に設置されたカメラ2-3を用いて、顧客Cの来店状況をモニタリングすることで、店舗スタッフTにとって最適となるオペレーション支援情報、及び教育支援情報を生成して提示することができる。
具体的には、撮像領域A3に被写体として存在する、顧客Cの人数や様子、屋外からの来店動線、又はカメラ2-3を利用した顔認証に基づく情報に基づいて、例えば顧客Cの来店のタイミングに合わせた店舗スタッフTの誘導を行う。これにより、顧客Cにおける来店機会の損失を回避することができる。
また、撮像画像のデータから得られる顧客Cに関する情報に基づいて、顧客C毎の個別の対応が可能となる。換言すると、ホスピタリティを向上させることができる。つまり、人が人に対して行う、いわゆる「おもてなし」の心に基づいたサービスを提供することができるようになる。
また、顧客Cに関する情報に基づいたアナリティクスを実現させることができる。換言すると、様々な分析手法やアルゴリズムを駆使しながら、顧客Cに関する情報に潜む特定のパターンや相関関係等の知見を見出すことが可能となる。これにより、例えば顧客Cの来店に合わせた照明、音響、空調等の調整が可能となる。
また、店舗スタッフTによる顧客Cへの対応(接客)をモニタリングして、業務記録として蓄積することができる。これにより、店舗Rにおける接客マニュアルとの対比による対応(接客)品質のリアルタイム評価、リアルタイム評価を踏まえたEラーニングコンテンツの配信等が可能となる。 Further, the hospitality can be improved based on the visit situation of the customer C to the store R.
That is, by monitoring the visit status of the customer C using the cameras 2-3 installed at the entrance / exit of the store R, the operation support information and the education support information most suitable for the store staff T are generated and presented. be able to.
Specifically, for example, based on the number and state of customer C existing as a subject in the imaging area A3, the flow line of visits from the outdoors, or information based on face recognition using the camera 2-3, for example, customer C visits the store. Guidance of store staff T is performed according to the timing of. As a result, it is possible to avoid the loss of the visit opportunity for the customer C.
In addition, it is possible to take individual measures for each customer C based on the information about the customer C obtained from the captured image data. In other words, hospitality can be improved. In other words, it becomes possible to provide services based on the so-called "hospitality" that people provide to people.
In addition, it is possible to realize analytics based on information about customer C. In other words, it is possible to find out knowledge such as specific patterns and correlations hidden in information about customer C while making full use of various analysis methods and algorithms. As a result, for example, it is possible to adjust the lighting, sound, air conditioning, etc. according to the visit of the customer C.
In addition, the response (customer service) to the customer C by the store staff T can be monitored and accumulated as a business record. As a result, it becomes possible to evaluate the response (customer service) quality in real time by comparing with the customer service manual in the store R, and to distribute the E-learning content based on the real-time evaluation.
即ち、店舗Rの出入口に設置されたカメラ2-3を用いて、顧客Cの来店状況をモニタリングすることで、店舗スタッフTにとって最適となるオペレーション支援情報、及び教育支援情報を生成して提示することができる。
具体的には、撮像領域A3に被写体として存在する、顧客Cの人数や様子、屋外からの来店動線、又はカメラ2-3を利用した顔認証に基づく情報に基づいて、例えば顧客Cの来店のタイミングに合わせた店舗スタッフTの誘導を行う。これにより、顧客Cにおける来店機会の損失を回避することができる。
また、撮像画像のデータから得られる顧客Cに関する情報に基づいて、顧客C毎の個別の対応が可能となる。換言すると、ホスピタリティを向上させることができる。つまり、人が人に対して行う、いわゆる「おもてなし」の心に基づいたサービスを提供することができるようになる。
また、顧客Cに関する情報に基づいたアナリティクスを実現させることができる。換言すると、様々な分析手法やアルゴリズムを駆使しながら、顧客Cに関する情報に潜む特定のパターンや相関関係等の知見を見出すことが可能となる。これにより、例えば顧客Cの来店に合わせた照明、音響、空調等の調整が可能となる。
また、店舗スタッフTによる顧客Cへの対応(接客)をモニタリングして、業務記録として蓄積することができる。これにより、店舗Rにおける接客マニュアルとの対比による対応(接客)品質のリアルタイム評価、リアルタイム評価を踏まえたEラーニングコンテンツの配信等が可能となる。 Further, the hospitality can be improved based on the visit situation of the customer C to the store R.
That is, by monitoring the visit status of the customer C using the cameras 2-3 installed at the entrance / exit of the store R, the operation support information and the education support information most suitable for the store staff T are generated and presented. be able to.
Specifically, for example, based on the number and state of customer C existing as a subject in the imaging area A3, the flow line of visits from the outdoors, or information based on face recognition using the camera 2-3, for example, customer C visits the store. Guidance of store staff T is performed according to the timing of. As a result, it is possible to avoid the loss of the visit opportunity for the customer C.
In addition, it is possible to take individual measures for each customer C based on the information about the customer C obtained from the captured image data. In other words, hospitality can be improved. In other words, it becomes possible to provide services based on the so-called "hospitality" that people provide to people.
In addition, it is possible to realize analytics based on information about customer C. In other words, it is possible to find out knowledge such as specific patterns and correlations hidden in information about customer C while making full use of various analysis methods and algorithms. As a result, for example, it is possible to adjust the lighting, sound, air conditioning, etc. according to the visit of the customer C.
In addition, the response (customer service) to the customer C by the store staff T can be monitored and accumulated as a business record. As a result, it becomes possible to evaluate the response (customer service) quality in real time by comparing with the customer service manual in the store R, and to distribute the E-learning content based on the real-time evaluation.
また、店舗スタッフTによるテーブルサービスをモニタリングすることで、店舗スタッフTにとって最適となるオペレーション支援情報、及び教育支援情報を生成して提示することができる。
具体的には、店舗Rのフロアに設置されたカメラ2-4及び2-5を用いて、フロアに配置されたテーブルの空席状況や、来店した顧客Cの状態や、料理やドリンク類のサーブ状況等のモニタリングが行われる。
これにより、顧客Cの人数等に合わせたテーブルへの誘導、テーブルセットの指示、来店した顧客Cからのオーダーやトラブル等を察知しスタッフによるケア、空いた食器の適切なバッシング(食器をさげる作業)が可能となる。また、顧客Cの飲食量と内容とに応じた追加オーダーをリコメンドすることでセールスアップを図ることもできる。
また、店舗スタッフTによる顧客Cへのサービス提供状況をモニタリングして、業務記録として蓄積することができる。これにより、店舗Rにおける接客マニュアルとの対比による対応(接客)品質のリアルタイム評価、よりよい品質のサービスに基づいた接客マニュアルの修正の提案、リアルタイム評価を踏まえたEラーニングコンテンツの配信等が可能となる。 Further, by monitoring the table service provided by the store staff T, it is possible to generate and present the operation support information and the education support information that are optimal for the store staff T.
Specifically, using cameras 2-4 and 2-5 installed on the floor of store R, the availability of tables placed on the floor, the condition of customer C who visited the store, and the serving of food and drinks. The situation is monitored.
As a result, guidance to the table according to the number of customers C, instructions for the table set, care by the staff by detecting orders and troubles from customer C who came to the store, appropriate bashing of vacant tableware (work to lower the tableware) ) Is possible. In addition, it is possible to increase sales by recommending additional orders according to the amount and content of food and drink of customer C.
In addition, the service provision status to the customer C by the store staff T can be monitored and accumulated as a business record. This makes it possible to evaluate the response (customer service) quality in comparison with the customer service manual at store R, propose revisions to the customer service manual based on better quality services, and distribute e-learning content based on the real-time evaluation. Become.
具体的には、店舗Rのフロアに設置されたカメラ2-4及び2-5を用いて、フロアに配置されたテーブルの空席状況や、来店した顧客Cの状態や、料理やドリンク類のサーブ状況等のモニタリングが行われる。
これにより、顧客Cの人数等に合わせたテーブルへの誘導、テーブルセットの指示、来店した顧客Cからのオーダーやトラブル等を察知しスタッフによるケア、空いた食器の適切なバッシング(食器をさげる作業)が可能となる。また、顧客Cの飲食量と内容とに応じた追加オーダーをリコメンドすることでセールスアップを図ることもできる。
また、店舗スタッフTによる顧客Cへのサービス提供状況をモニタリングして、業務記録として蓄積することができる。これにより、店舗Rにおける接客マニュアルとの対比による対応(接客)品質のリアルタイム評価、よりよい品質のサービスに基づいた接客マニュアルの修正の提案、リアルタイム評価を踏まえたEラーニングコンテンツの配信等が可能となる。 Further, by monitoring the table service provided by the store staff T, it is possible to generate and present the operation support information and the education support information that are optimal for the store staff T.
Specifically, using cameras 2-4 and 2-5 installed on the floor of store R, the availability of tables placed on the floor, the condition of customer C who visited the store, and the serving of food and drinks. The situation is monitored.
As a result, guidance to the table according to the number of customers C, instructions for the table set, care by the staff by detecting orders and troubles from customer C who came to the store, appropriate bashing of vacant tableware (work to lower the tableware) ) Is possible. In addition, it is possible to increase sales by recommending additional orders according to the amount and content of food and drink of customer C.
In addition, the service provision status to the customer C by the store staff T can be monitored and accumulated as a business record. This makes it possible to evaluate the response (customer service) quality in comparison with the customer service manual at store R, propose revisions to the customer service manual based on better quality services, and distribute e-learning content based on the real-time evaluation. Become.
また、店舗スタッフTによる顧客Cに対する会計処理、及び顧客Cのお見送りの状況をモニタリングすることで、店舗スタッフTにとって最適となるオペレーション支援情報、及び教育支援情報を生成して提示することができる。
具体的には、店舗Rのフロアに設置されたカメラ2-4及び2-5を用いて、退店する顧客Cと、退店する顧客Cに対応する店舗スタッフTとをモニタリングすることにより、例えば以下のようなサービス等を実現させることができる。
即ち、顧客Cの滞在時間及び滞在時の行動の記録、顔認証により価格の多重化に対応させたシームレス決済、顧客Cの無銭飲食等に対する自動通報、店舗スタッフTによる顧客Cのお見送りと追加サービス等を実現させることができる。
また、顧客Cの行動と店舗スタッフTによる接客サービスの状況との因果関係をモニタリングすることで、店舗Rの売り上げに貢献するサービスパターンの把握、効果的なプロモーション施策の提案等が可能となる。 In addition, by monitoring the accounting process for customer C by the store staff T and the status of seeing off customer C, it is possible to generate and present the operation support information and the education support information that are optimal for the store staff T. ..
Specifically, by monitoring the customer C who leaves the store and the store staff T corresponding to the customer C who leaves the store, the cameras 2-4 and 2-5 installed on the floor of the store R are used. For example, the following services can be realized.
That is, recording of customer C's staying time and behavior during stay, seamless payment corresponding to price multiplexing by face recognition, automatic notification of customer C's dine and dash, etc., customer C's see-off and addition by store staff T Services etc. can be realized.
In addition, by monitoring the causal relationship between the behavior of the customer C and the status of the customer service provided by the store staff T, it is possible to grasp the service pattern that contributes to the sales of the store R and propose effective promotion measures.
具体的には、店舗Rのフロアに設置されたカメラ2-4及び2-5を用いて、退店する顧客Cと、退店する顧客Cに対応する店舗スタッフTとをモニタリングすることにより、例えば以下のようなサービス等を実現させることができる。
即ち、顧客Cの滞在時間及び滞在時の行動の記録、顔認証により価格の多重化に対応させたシームレス決済、顧客Cの無銭飲食等に対する自動通報、店舗スタッフTによる顧客Cのお見送りと追加サービス等を実現させることができる。
また、顧客Cの行動と店舗スタッフTによる接客サービスの状況との因果関係をモニタリングすることで、店舗Rの売り上げに貢献するサービスパターンの把握、効果的なプロモーション施策の提案等が可能となる。 In addition, by monitoring the accounting process for customer C by the store staff T and the status of seeing off customer C, it is possible to generate and present the operation support information and the education support information that are optimal for the store staff T. ..
Specifically, by monitoring the customer C who leaves the store and the store staff T corresponding to the customer C who leaves the store, the cameras 2-4 and 2-5 installed on the floor of the store R are used. For example, the following services can be realized.
That is, recording of customer C's staying time and behavior during stay, seamless payment corresponding to price multiplexing by face recognition, automatic notification of customer C's dine and dash, etc., customer C's see-off and addition by store staff T Services etc. can be realized.
In addition, by monitoring the causal relationship between the behavior of the customer C and the status of the customer service provided by the store staff T, it is possible to grasp the service pattern that contributes to the sales of the store R and propose effective promotion measures.
また、店舗スタッフTの各種作業の状況をモニタリングすることで、店舗スタッフTにとって最適となるオペレーション支援情報、及び教育支援情報を生成して提示することができる。
具体的には、店舗Rのフロアに設置されたカメラ2-4及び2-5、キッチンに設置されたカメラ2-6を用いて、店舗スタッフTによる調理・清掃・補充等の作業や、材料等の利用状況や、スタッフの様子等をモニタリングすることにより、例えば以下のようなサービス等を実現させることができる。
即ち、誰がどのような作業を行い、どのようなエラーがあったのかを示す記録、作業マニュアルに従った正しい作業だったかどうかの確認、エラーが起きるおそれのある作業(例えば誤った器具や素材の使用)を行っていることに対する警告(アラート等)の発信、作業量・使用料の的確な把握による必要在庫の算出、清掃や各種補充等についての作業指示、店舗スタッフTが作業を開始したタイミングの記録に基づくシフト記録、外見から判断可能な店舗スタッフTの健康状態の確認・サポート等を実現させることができる。
また、店舗スタッフTの作業の品質をリアルタイムで評価して、より効果的な作業を行うためのマニュアルを提案することもできる。 Further, by monitoring the status of various operations of the store staff T, it is possible to generate and present the operation support information and the education support information that are optimal for the store staff T.
Specifically, using the cameras 2-4 and 2-5 installed on the floor of the store R and the cameras 2-6 installed in the kitchen, the store staff T performs work such as cooking, cleaning, and replenishment, and materials. By monitoring the usage status of the above, the state of the staff, etc., for example, the following services can be realized.
That is, a record showing who performed what kind of work and what kind of error occurred, confirmation of whether the work was correct according to the work manual, and work that may cause an error (for example, the wrong equipment or material). Issuance of warnings (alerts, etc.) for performing (use), calculation of required inventory by accurately grasping the amount of work and usage fee, work instructions for cleaning and various replenishment, timing when store staff T starts work It is possible to realize a shift record based on the record of the store staff, confirmation and support of the health condition of the store staff T that can be judged from the appearance, and the like.
It is also possible to evaluate the work quality of the store staff T in real time and propose a manual for performing more effective work.
具体的には、店舗Rのフロアに設置されたカメラ2-4及び2-5、キッチンに設置されたカメラ2-6を用いて、店舗スタッフTによる調理・清掃・補充等の作業や、材料等の利用状況や、スタッフの様子等をモニタリングすることにより、例えば以下のようなサービス等を実現させることができる。
即ち、誰がどのような作業を行い、どのようなエラーがあったのかを示す記録、作業マニュアルに従った正しい作業だったかどうかの確認、エラーが起きるおそれのある作業(例えば誤った器具や素材の使用)を行っていることに対する警告(アラート等)の発信、作業量・使用料の的確な把握による必要在庫の算出、清掃や各種補充等についての作業指示、店舗スタッフTが作業を開始したタイミングの記録に基づくシフト記録、外見から判断可能な店舗スタッフTの健康状態の確認・サポート等を実現させることができる。
また、店舗スタッフTの作業の品質をリアルタイムで評価して、より効果的な作業を行うためのマニュアルを提案することもできる。 Further, by monitoring the status of various operations of the store staff T, it is possible to generate and present the operation support information and the education support information that are optimal for the store staff T.
Specifically, using the cameras 2-4 and 2-5 installed on the floor of the store R and the cameras 2-6 installed in the kitchen, the store staff T performs work such as cooking, cleaning, and replenishment, and materials. By monitoring the usage status of the above, the state of the staff, etc., for example, the following services can be realized.
That is, a record showing who performed what kind of work and what kind of error occurred, confirmation of whether the work was correct according to the work manual, and work that may cause an error (for example, the wrong equipment or material). Issuance of warnings (alerts, etc.) for performing (use), calculation of required inventory by accurately grasping the amount of work and usage fee, work instructions for cleaning and various replenishment, timing when store staff T starts work It is possible to realize a shift record based on the record of the store staff, confirmation and support of the health condition of the store staff T that can be judged from the appearance, and the like.
It is also possible to evaluate the work quality of the store staff T in real time and propose a manual for performing more effective work.
また、商品の在庫やロスをモニタリングすることで、店舗スタッフTにとって最適となるオペレーション支援情報、及び教育支援情報を生成して提示することができる。
具体的には、店舗Rの倉庫に設置されたカメラ2-7を用いて、納品業者(例えば取引先M)による納品作業(例えばラベリング、納品場所)を最適化することができる。また、廃棄物の廃棄方法を適正化して、衛生管理の徹底を図ることができる。
また、納品状況、在庫状況、廃棄ロスの状況等をモニタリングすることにより、例えば以下のような効果が期待できる。
即ち、先入れ先出し法による在庫管理の徹底、預け在庫での運用の可能化(即ち、使った分だけ課金)、半調理の在庫管理の適正化によるロス防止、店舗スタッフTによる食材の盗難の防止、在庫数に応じた追加発注の自動化、納品時の在庫置き場の最適化、在庫の持ち出しを行った者に関する情報の履歴管理による責任の明確化等を実現させることができる。 In addition, by monitoring the inventory and loss of products, it is possible to generate and present operation support information and education support information that are optimal for the store staff T.
Specifically, the delivery work (for example, labeling, delivery place) by the delivery company (for example, the customer M) can be optimized by using the camera 2-7 installed in the warehouse of the store R. In addition, it is possible to optimize the disposal method of waste and thoroughly manage hygiene.
In addition, by monitoring the delivery status, inventory status, disposal loss status, etc., the following effects can be expected, for example.
That is, thorough inventory management by the first-in first-out method, enabling operation with deposited inventory (that is, charging only for what is used), preventing loss by optimizing inventory management for half-cooking, preventing theft of ingredients by store staff T, It is possible to realize automation of additional orders according to the number of inventories, optimization of inventory storage at the time of delivery, and clarification of responsibilities by managing the history of information about the person who took out the inventory.
具体的には、店舗Rの倉庫に設置されたカメラ2-7を用いて、納品業者(例えば取引先M)による納品作業(例えばラベリング、納品場所)を最適化することができる。また、廃棄物の廃棄方法を適正化して、衛生管理の徹底を図ることができる。
また、納品状況、在庫状況、廃棄ロスの状況等をモニタリングすることにより、例えば以下のような効果が期待できる。
即ち、先入れ先出し法による在庫管理の徹底、預け在庫での運用の可能化(即ち、使った分だけ課金)、半調理の在庫管理の適正化によるロス防止、店舗スタッフTによる食材の盗難の防止、在庫数に応じた追加発注の自動化、納品時の在庫置き場の最適化、在庫の持ち出しを行った者に関する情報の履歴管理による責任の明確化等を実現させることができる。 In addition, by monitoring the inventory and loss of products, it is possible to generate and present operation support information and education support information that are optimal for the store staff T.
Specifically, the delivery work (for example, labeling, delivery place) by the delivery company (for example, the customer M) can be optimized by using the camera 2-7 installed in the warehouse of the store R. In addition, it is possible to optimize the disposal method of waste and thoroughly manage hygiene.
In addition, by monitoring the delivery status, inventory status, disposal loss status, etc., the following effects can be expected, for example.
That is, thorough inventory management by the first-in first-out method, enabling operation with deposited inventory (that is, charging only for what is used), preventing loss by optimizing inventory management for half-cooking, preventing theft of ingredients by store staff T, It is possible to realize automation of additional orders according to the number of inventories, optimization of inventory storage at the time of delivery, and clarification of responsibilities by managing the history of information about the person who took out the inventory.
図5は、店舗Rの内外に複数設置されるカメラ2の具体例を示す図である。
FIG. 5 is a diagram showing a specific example of a plurality of cameras 2 installed inside and outside the store R.
上述したように、カメラ2の具体的構成については特に限定されないが、例えば図5に示すカメラ2を採用することで、より好適な環境で本サービスを提供することができる。即ち、より精緻な内容のオペレーション支援情報、及び教育支援情報を生成することが可能となる。
具体的には、図5のカメラ2は、本体部211と、レンズ部212とを含むように構成され、周囲の全方位360度の範囲に含まれる被写体を撮像可能とし、その被写体の撮像画像のデータを生成可能とする、超高解像度のカメラである。なお、ここでいう「超高解像度」とは、解像度を示す値が特に高いことをいい、例えば4K(800万画素)以上の解像度を有するカメラをいう。 As described above, the specific configuration of thecamera 2 is not particularly limited, but for example, by adopting the camera 2 shown in FIG. 5, this service can be provided in a more suitable environment. That is, it is possible to generate operation support information and education support information with more detailed contents.
Specifically, thecamera 2 of FIG. 5 is configured to include a main body portion 211 and a lens portion 212, and can capture a subject included in a range of 360 degrees in all directions around the subject, and an captured image of the subject. It is an ultra-high resolution camera that can generate the data of. The term "ultra-high resolution" as used herein means that the value indicating the resolution is particularly high, and refers to a camera having a resolution of, for example, 4K (8 million pixels) or more.
具体的には、図5のカメラ2は、本体部211と、レンズ部212とを含むように構成され、周囲の全方位360度の範囲に含まれる被写体を撮像可能とし、その被写体の撮像画像のデータを生成可能とする、超高解像度のカメラである。なお、ここでいう「超高解像度」とは、解像度を示す値が特に高いことをいい、例えば4K(800万画素)以上の解像度を有するカメラをいう。 As described above, the specific configuration of the
Specifically, the
図6は、本サービスのうち、提案サービスの流れを示すフロー図である。
FIG. 6 is a flow chart showing the flow of the proposed service among the services.
上述したように、サーバ1は、生成したシミュレーションデータに基づいて、店舗Rとその周囲における複数のカメラ2の配置場所と台数として最適な組合せを示す情報(提案情報)を生成する。生成された提案情報は、店舗管理者Pに提示される。以下、このようなサービスのことを「提案サービス」と呼ぶ。
これにより、店舗管理者Pは、費用対効果を最大化させながら、効率よく本サービスの提供を受けることができる。 As described above, theserver 1 generates information (proposal information) indicating the optimum combination as the arrangement location and the number of the plurality of cameras 2 in the store R and its surroundings based on the generated simulation data. The generated proposal information is presented to the store manager P. Hereinafter, such a service will be referred to as a "proposal service".
As a result, the store manager P can efficiently receive the service while maximizing the cost effectiveness.
これにより、店舗管理者Pは、費用対効果を最大化させながら、効率よく本サービスの提供を受けることができる。 As described above, the
As a result, the store manager P can efficiently receive the service while maximizing the cost effectiveness.
具体的には、図6に示すように、店舗Rに複数のカメラ2を配置する施工は、施工前(ステップSS1)において、サーバ1は、シミュレーションデータを生成し、生成したシミュレーションデータに基づいて、提案情報を生成する。生成したサーバ1により生成された提案情報は、店舗管理者Pに提示される。
Specifically, as shown in FIG. 6, in the construction in which a plurality of cameras 2 are arranged in the store R, the server 1 generates simulation data before the construction (step SS1), and the server 1 generates simulation data based on the generated simulation data. , Generate proposal information. The proposal information generated by the generated server 1 is presented to the store manager P.
ここで、シミュレーションデータは、例えば3Dレンダリング技術を用いた設計・シミュレーションソフトウェアを使って生成することができる。
シミュレーションデータの生成には、蓄積された過去のデータ、各種パラメータへの入力内容、及び顔データを参照することができる。また、シミュレーションデータの生成に用いられるAI(人工知能)と、各種データ(センサ等)とを次々にプラグインすることができる。また、店舗Rのインテリアとしてカメラ2を埋め込むことができる。また、カメラ2の設置態様として、電球(ペンダントライト)、テーブルキャンドル、造花等に設置することができる。また、設置されたカメラ2の通信環境(Wifi等)や電源環境をシミュレーションすることができる。また、店舗スタッフTや顧客Cの顔の高さに設置されるようシミュレーションすることができる。
なお、提案情報を店舗管理者Pに提案する具体的手法は特に限定されない。店舗管理者Pにより操作される管理者端末(図示せず)に提案情報を表示させることで提示されてもよい。また、他の手法(例えば音声による提示や、紙媒体での提示)が用いられてもよい。
また、提案情報の提示は、店舗管理者Pによる依頼に基づいて行うオプトイン(opt in)型のサービスとすることができる。 Here, the simulation data can be generated by using, for example, design / simulation software using 3D rendering technology.
In the generation of simulation data, the accumulated past data, the input contents to various parameters, and the face data can be referred to. In addition, AI (artificial intelligence) used to generate simulation data and various data (sensors, etc.) can be plugged in one after another. Further, thecamera 2 can be embedded as the interior of the store R. Further, as an installation mode of the camera 2, it can be installed in a light bulb (pendant light), a table candle, an artificial flower, or the like. In addition, the communication environment (Wifi, etc.) and power supply environment of the installed camera 2 can be simulated. In addition, it can be simulated so that it is installed at the height of the faces of the store staff T and the customer C.
The specific method of proposing the proposal information to the store manager P is not particularly limited. It may be presented by displaying the proposal information on the manager terminal (not shown) operated by the store manager P. In addition, other methods (for example, presentation by voice or presentation on paper media) may be used.
In addition, the presentation of the proposal information can be an opt-in type service performed based on a request from the store manager P.
シミュレーションデータの生成には、蓄積された過去のデータ、各種パラメータへの入力内容、及び顔データを参照することができる。また、シミュレーションデータの生成に用いられるAI(人工知能)と、各種データ(センサ等)とを次々にプラグインすることができる。また、店舗Rのインテリアとしてカメラ2を埋め込むことができる。また、カメラ2の設置態様として、電球(ペンダントライト)、テーブルキャンドル、造花等に設置することができる。また、設置されたカメラ2の通信環境(Wifi等)や電源環境をシミュレーションすることができる。また、店舗スタッフTや顧客Cの顔の高さに設置されるようシミュレーションすることができる。
なお、提案情報を店舗管理者Pに提案する具体的手法は特に限定されない。店舗管理者Pにより操作される管理者端末(図示せず)に提案情報を表示させることで提示されてもよい。また、他の手法(例えば音声による提示や、紙媒体での提示)が用いられてもよい。
また、提案情報の提示は、店舗管理者Pによる依頼に基づいて行うオプトイン(opt in)型のサービスとすることができる。 Here, the simulation data can be generated by using, for example, design / simulation software using 3D rendering technology.
In the generation of simulation data, the accumulated past data, the input contents to various parameters, and the face data can be referred to. In addition, AI (artificial intelligence) used to generate simulation data and various data (sensors, etc.) can be plugged in one after another. Further, the
The specific method of proposing the proposal information to the store manager P is not particularly limited. It may be presented by displaying the proposal information on the manager terminal (not shown) operated by the store manager P. In addition, other methods (for example, presentation by voice or presentation on paper media) may be used.
In addition, the presentation of the proposal information can be an opt-in type service performed based on a request from the store manager P.
施工中(ステップSS2)において、店舗管理者Pは、サーバ1から提示された提案情報に基づいた施工を行う。即ち、店舗管理者Pは、提示された提案情報に含まれるシミュレーションデータや設計に関する情報に従った施工を行う。
ここで、提示される提案情報は、事業的に提案可能な情報であることが好ましい。例えば、店舗Rの内装やレイアウトに関する情報は、建築士や家具店が事業的に提案可能な情報となる。 During the construction (step SS2), the store manager P performs the construction based on the proposal information presented from theserver 1. That is, the store manager P performs the construction according to the simulation data and the information related to the design included in the presented proposal information.
Here, the proposed information presented is preferably information that can be proposed business-wise. For example, the information on the interior and layout of the store R is information that an architect or a furniture store can propose business-wise.
ここで、提示される提案情報は、事業的に提案可能な情報であることが好ましい。例えば、店舗Rの内装やレイアウトに関する情報は、建築士や家具店が事業的に提案可能な情報となる。 During the construction (step SS2), the store manager P performs the construction based on the proposal information presented from the
Here, the proposed information presented is preferably information that can be proposed business-wise. For example, the information on the interior and layout of the store R is information that an architect or a furniture store can propose business-wise.
施工後(ステップSS3)において、店舗管理者Pは、複数のカメラ2の夫々が所定位置に設置された店舗Rにおいて運営を開始する。
店舗管理者Pは、提案サービスを利用することにより、店舗Rの設計から実際に運営を開始するまでの諸準備をスムーズに進めることができるとともに、運営開始後も、本サービスの利用により得られるメリットを最大化させることができる。 After the construction (step SS3), the store manager P starts the operation in the store R in which each of the plurality ofcameras 2 is installed at a predetermined position.
By using the proposal service, the store manager P can smoothly proceed with various preparations from the design of the store R to the actual start of operation, and can be obtained by using this service even after the start of operation. The benefits can be maximized.
店舗管理者Pは、提案サービスを利用することにより、店舗Rの設計から実際に運営を開始するまでの諸準備をスムーズに進めることができるとともに、運営開始後も、本サービスの利用により得られるメリットを最大化させることができる。 After the construction (step SS3), the store manager P starts the operation in the store R in which each of the plurality of
By using the proposal service, the store manager P can smoothly proceed with various preparations from the design of the store R to the actual start of operation, and can be obtained by using this service even after the start of operation. The benefits can be maximized.
図7は、撮像結果情報を示すイメージ図である。
FIG. 7 is an image diagram showing imaging result information.
複数のカメラ2により撮像さえた撮像画像のデータには、撮像画像のデータを一意に識別するための情報(以下、「画像ID」と呼ぶ)と、撮像された時刻に関する情報(以下、「Timestamp情報」と呼ぶ)と、撮像された場所に関する情報(以下、「Location情報」と呼ぶ)とが紐付けられて、撮像結果情報として撮像結果DB181に記憶され管理される。
撮像結果情報は、AI(人工知能)と組み合わせられることで、本サービスの提供に必要となるデジタルインフラの骨格を形成する。 The captured image data captured by the plurality ofcameras 2 includes information for uniquely identifying the captured image data (hereinafter, referred to as "image ID") and information regarding the time when the captured image was captured (hereinafter, "Time stamp"). Information (referred to as "information") and information regarding the imaged location (hereinafter referred to as "location information") are associated with each other, and are stored and managed in the imaging result DB181 as imaging result information.
The imaging result information is combined with AI (artificial intelligence) to form the framework of the digital infrastructure required to provide this service.
撮像結果情報は、AI(人工知能)と組み合わせられることで、本サービスの提供に必要となるデジタルインフラの骨格を形成する。 The captured image data captured by the plurality of
The imaging result information is combined with AI (artificial intelligence) to form the framework of the digital infrastructure required to provide this service.
図7に示すように、撮像結果情報には、店舗スタッフTと顧客Cとの間、店舗スタッフT同士、及び顧客C同士のコミュニケーションに関する履歴(以下、「コミュニケーション・ログ」と呼ぶ)が含まれる。コミュケーション・ログからは、コミュニケーションの主体である店舗スタッフT及び顧客Cの夫々の感性に関する情報(以下、「感性データ」と呼ぶ)を抽出することができる。抽出された感性データは、オペレーション支援情報や教育支援情報を生成するための根拠データの1つとして用いられる。
As shown in FIG. 7, the imaging result information includes a history (hereinafter, referred to as “communication log”) regarding communication between the store staff T and the customer C, between the store staff T, and between the customer C. .. From the communication log, information on the sensibilities of the store staff T and the customer C, who are the subjects of communication (hereinafter referred to as "sensitivity data"), can be extracted. The extracted Kansei data is used as one of the basis data for generating operation support information and education support information.
また、撮像結果情報には、店舗スタッフTや顧客Cのみならず、店舗Rの内外に設置された複数のカメラ2の夫々の周囲の全方位360度の範囲に含まれる被写体を対象とするセンシングデータ(以下「センシング・ログ」と呼ぶ)が含まれる。センシング・ログからは、センシングの客体となった被写体の夫々に関する物理的な情報(以下、「物理データ」と呼ぶ)を抽出することができる。抽出された物理データは、オペレーション支援情報や教育支援情報を生成するための根拠データの1つとして用いられる。
Further, the imaging result information includes not only the store staff T and the customer C, but also the sensing of the subject included in the omnidirectional 360-degree range around each of the plurality of cameras 2 installed inside and outside the store R. Data (hereinafter referred to as "sensing log") is included. From the sensing log, physical information (hereinafter referred to as "physical data") regarding each of the subjects that are the objects of sensing can be extracted. The extracted physical data is used as one of the basis data for generating operation support information and education support information.
また、撮像結果情報には、店舗Rにおいて顧客Cに提供された商品又はサービスの提供に関するすべての実績が含まれているため、トレーサビリティ(追跡可能性)に用いたり、マーケティングの資料として用いたりすることができる。
In addition, since the imaging result information includes all the results related to the provision of products or services provided to customer C at store R, it is used for traceability or as marketing material. be able to.
[システム構成]
図8は、本発明の情報処理システムを構成の概要を示す図である。 [System configuration]
FIG. 8 is a diagram showing an outline of the configuration of the information processing system of the present invention.
図8は、本発明の情報処理システムを構成の概要を示す図である。 [System configuration]
FIG. 8 is a diagram showing an outline of the configuration of the information processing system of the present invention.
図1A及び図1Bに示す情報処理システム(以下、「本システム」と呼ぶ)は、サーバ1と、カメラ2-1乃至2-n(nは1以上の整数値)と、店舗端末3と、取引先端末4と、顧客端末5とがインターネット等の所定のネットワークNを介して相互に接続されることで構成される。
本システムは、上述の本サービスの提供に必要となるシステムである。
以下、カメラ2-1乃至2-nを個々に区別する必要がない場合、これらをまとめて、「カメラ2」と呼ぶ。 The information processing system shown in FIGS. 1A and 1B (hereinafter referred to as "this system") includes aserver 1, cameras 2-1 to 2-n (n is an integer value of 1 or more), a store terminal 3, and the like. The business partner terminal 4 and the customer terminal 5 are connected to each other via a predetermined network N such as the Internet.
This system is a system required to provide the above-mentioned service.
Hereinafter, when it is not necessary to distinguish the cameras 2-1 to 2-n individually, these are collectively referred to as "camera 2".
本システムは、上述の本サービスの提供に必要となるシステムである。
以下、カメラ2-1乃至2-nを個々に区別する必要がない場合、これらをまとめて、「カメラ2」と呼ぶ。 The information processing system shown in FIGS. 1A and 1B (hereinafter referred to as "this system") includes a
This system is a system required to provide the above-mentioned service.
Hereinafter, when it is not necessary to distinguish the cameras 2-1 to 2-n individually, these are collectively referred to as "
サーバ1は、サービス提供者Gが管理する情報処理装置である。サーバ1は、カメラ2-1乃至2-n、店舗端末3、取引先端末4、及び顧客端末5の各動作を管理すべく各種処理を実行する。
カメラ2-1乃至2-nの夫々は、店舗Rの内外の複数箇所に設置されたカメラである。カメラ2-1乃至2-nの夫々は、設置場所の周囲に含まれる被写体を撮像し、その被写体の撮像画像のデータを生成する。
カメラ2-1乃至2-nの夫々により撮像された撮像画像のデータには、キーとなる画像ID、Timestamp情報、及びLocation情報が共通化されて紐付けられて、撮像結果情報として撮像結果DB181に記憶され管理される。 Theserver 1 is an information processing device managed by the service provider G. The server 1 executes various processes in order to manage the operations of the cameras 2-1 to 2-n, the store terminal 3, the business partner terminal 4, and the customer terminal 5.
Each of the cameras 2-1 to 2-n is a camera installed at a plurality of locations inside and outside the store R. Each of the cameras 2-1 to 2-n captures a subject included in the vicinity of the installation location and generates data of the captured image of the subject.
Key image IDs, Timestamp information, and Location information are shared and associated with the data of the captured images captured by each of the cameras 2-1 to 2-n, and the imaging result DB181 is linked as the imaging result information. It is stored and managed in.
カメラ2-1乃至2-nの夫々は、店舗Rの内外の複数箇所に設置されたカメラである。カメラ2-1乃至2-nの夫々は、設置場所の周囲に含まれる被写体を撮像し、その被写体の撮像画像のデータを生成する。
カメラ2-1乃至2-nの夫々により撮像された撮像画像のデータには、キーとなる画像ID、Timestamp情報、及びLocation情報が共通化されて紐付けられて、撮像結果情報として撮像結果DB181に記憶され管理される。 The
Each of the cameras 2-1 to 2-n is a camera installed at a plurality of locations inside and outside the store R. Each of the cameras 2-1 to 2-n captures a subject included in the vicinity of the installation location and generates data of the captured image of the subject.
Key image IDs, Timestamp information, and Location information are shared and associated with the data of the captured images captured by each of the cameras 2-1 to 2-n, and the imaging result DB181 is linked as the imaging result information. It is stored and managed in.
(店舗端末)
店舗端末3は、上述したように、店舗スタッフTにより操作される情報処理装置である。店舗端末3は、パーソナルコンピュータ、スマートフォン、タブレット等で構成される。
店舗端末3は、店舗スタッフTがスタッフ支援サービスを利用するために必要となる入力操作を受付けて、その入力内容を示す情報を管理サーバ1に送信する。また、店舗端末3は、自ら、又はサーバ1による制御の下に、サーバ1から送信されてきた各種情報を表示する。 (Store terminal)
As described above, thestore terminal 3 is an information processing device operated by the store staff T. The store terminal 3 is composed of a personal computer, a smartphone, a tablet, and the like.
Thestore terminal 3 receives an input operation required for the store staff T to use the staff support service, and transmits information indicating the input content to the management server 1. In addition, the store terminal 3 displays various information transmitted from the server 1 by itself or under the control of the server 1.
店舗端末3は、上述したように、店舗スタッフTにより操作される情報処理装置である。店舗端末3は、パーソナルコンピュータ、スマートフォン、タブレット等で構成される。
店舗端末3は、店舗スタッフTがスタッフ支援サービスを利用するために必要となる入力操作を受付けて、その入力内容を示す情報を管理サーバ1に送信する。また、店舗端末3は、自ら、又はサーバ1による制御の下に、サーバ1から送信されてきた各種情報を表示する。 (Store terminal)
As described above, the
The
(取引先端末)
取引先端末4は、上述したように、取引先Mにより操作される情報処理装置である。取引先端末4は、パーソナルコンピュータ、スマートフォン、タブレット等で構成される。
取引先端末4は、取引先Mが取引先支援サービスを利用するために必要となる入力操作を受付けて、その入力内容を示す情報を管理サーバ1に送信する。また、取引先端末4は、自ら、又はサーバ1による制御の下に、サーバ1から送信されてきた各種情報を表示する。 (Customer terminal)
As described above, thebusiness partner terminal 4 is an information processing device operated by the business partner M. The business partner terminal 4 is composed of a personal computer, a smartphone, a tablet, and the like.
Thebusiness partner terminal 4 receives an input operation required for the business partner M to use the business partner support service, and transmits information indicating the input content to the management server 1. Further, the business partner terminal 4 displays various information transmitted from the server 1 by itself or under the control of the server 1.
取引先端末4は、上述したように、取引先Mにより操作される情報処理装置である。取引先端末4は、パーソナルコンピュータ、スマートフォン、タブレット等で構成される。
取引先端末4は、取引先Mが取引先支援サービスを利用するために必要となる入力操作を受付けて、その入力内容を示す情報を管理サーバ1に送信する。また、取引先端末4は、自ら、又はサーバ1による制御の下に、サーバ1から送信されてきた各種情報を表示する。 (Customer terminal)
As described above, the
The
(顧客端末)
顧客端末5は、上述したように、顧客Cにより操作される情報処理装置である。顧客端末5は、パーソナルコンピュータ、スマートフォン、タブレット等で構成される。
顧客端末5は、顧客Cが顧客支援サービスを利用するために必要となる入力操作を受付けて、その入力内容を示す情報を管理サーバ1に送信する。また、顧客端末5は、自ら、又はサーバ1による制御の下に、サーバ1から送信されてきた各種情報を表示する。 (Customer terminal)
As described above, thecustomer terminal 5 is an information processing device operated by the customer C. The customer terminal 5 is composed of a personal computer, a smartphone, a tablet, and the like.
Thecustomer terminal 5 receives an input operation required for the customer C to use the customer support service, and transmits information indicating the input content to the management server 1. Further, the customer terminal 5 displays various information transmitted from the server 1 by itself or under the control of the server 1.
顧客端末5は、上述したように、顧客Cにより操作される情報処理装置である。顧客端末5は、パーソナルコンピュータ、スマートフォン、タブレット等で構成される。
顧客端末5は、顧客Cが顧客支援サービスを利用するために必要となる入力操作を受付けて、その入力内容を示す情報を管理サーバ1に送信する。また、顧客端末5は、自ら、又はサーバ1による制御の下に、サーバ1から送信されてきた各種情報を表示する。 (Customer terminal)
As described above, the
The
[ハードウェア構成]
次に、本システムにおける各種処理を実行するサーバ1のハードウェア構成について説明する。
図9は、図8のサーバ1のハードウェア構成を示すブロック図である。 [Hardware configuration]
Next, the hardware configuration of theserver 1 that executes various processes in this system will be described.
FIG. 9 is a block diagram showing a hardware configuration of theserver 1 of FIG.
次に、本システムにおける各種処理を実行するサーバ1のハードウェア構成について説明する。
図9は、図8のサーバ1のハードウェア構成を示すブロック図である。 [Hardware configuration]
Next, the hardware configuration of the
FIG. 9 is a block diagram showing a hardware configuration of the
サーバ1は、CPU(Central Processing Unit)11と、ROM(Read Only Memory)12と、RAM(Random Access Memory)13と、バス14と、入出力インターフェース15と、出力部16と、入力部17と、記憶部18と、通信部19と、ドライブ20とを備えている。
The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, and an input unit 17. A storage unit 18, a communication unit 19, and a drive 20 are provided.
CPU11は、ROM12に記録されているプログラム、又は、記憶部18からRAM13にロードされたプログラムに従って各種の処理を実行する。
RAM13には、CPU11が各種の処理を実行する上において必要なデータ等も適宜記憶される。 TheCPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
Data and the like necessary for theCPU 11 to execute various processes are also appropriately stored in the RAM 13.
RAM13には、CPU11が各種の処理を実行する上において必要なデータ等も適宜記憶される。 The
Data and the like necessary for the
CPU11、ROM12及びRAM13は、バス14を介して相互に接続されている。このバス14にはまた、入出力インターフェース15も接続されている。入出力インターフェース15には、出力部16、入力部17、記憶部18、通信部19及びドライブ20が接続されている。
The CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14. An input / output interface 15 is also connected to the bus 14. An output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.
出力部16は各種液晶ディスプレイ等で構成され、各種情報を出力する。
入力部17は、各種ハードウェア鉛等で構成され、各種情報を入力する。
記憶部18は、DRAM(Dynamic Random Access Memory)等で構成され、各種データを記憶する。
通信部19は、インターネットを含むネットワークNを介して他の装置(例えば図8のカメラ2-1乃至2-n、店舗端末3、取引先端末4、顧客端末5)との間で行う通信を制御する。 Theoutput unit 16 is composed of various liquid crystal displays and the like, and outputs various information.
Theinput unit 17 is composed of various hardware leads and the like, and inputs various information.
Thestorage unit 18 is composed of a DRAM (Dynamic Random Access Memory) or the like, and stores various data.
Thecommunication unit 19 communicates with other devices (for example, cameras 2-1 to 2-n in FIG. 8, store terminal 3, customer terminal 4, customer terminal 5) via a network N including the Internet. Control.
入力部17は、各種ハードウェア鉛等で構成され、各種情報を入力する。
記憶部18は、DRAM(Dynamic Random Access Memory)等で構成され、各種データを記憶する。
通信部19は、インターネットを含むネットワークNを介して他の装置(例えば図8のカメラ2-1乃至2-n、店舗端末3、取引先端末4、顧客端末5)との間で行う通信を制御する。 The
The
The
The
ドライブ20は、必要に応じて設けられる。ドライブ20には磁気ディスク、光ディスク、光磁気ディスク、或いは半導体メモリ等よりなる、リムーバブルメディア30が適宜装着される。ドライブ20によってリムーバブルメディア30から読み出されたプログラムは、必要に応じて記憶部18にインストールされる。またリムーバブルメディア30は、記憶部18に記憶されている各種データも、記憶部18と同様に記憶することができる。
The drive 20 is provided as needed. A removable medium 30 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as needed. Further, the removable media 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.
なお、図示はしないが、店舗端末3、取引先端末4、及び顧客端末5も上述のハードウェア構成を有する。
Although not shown, the store terminal 3, the customer terminal 4, and the customer terminal 5 also have the above-mentioned hardware configuration.
[機能的構成]
次に、図9のハードウェア構成を有するサーバ1の機能的構成について説明する。
図10は、図9のサーバ1が実行する各種処理に必要となる機能的構成の一例を示す機能ブロック図である。 [Functional configuration]
Next, the functional configuration of theserver 1 having the hardware configuration of FIG. 9 will be described.
FIG. 10 is a functional block diagram showing an example of a functional configuration required for various processes executed by theserver 1 of FIG.
次に、図9のハードウェア構成を有するサーバ1の機能的構成について説明する。
図10は、図9のサーバ1が実行する各種処理に必要となる機能的構成の一例を示す機能ブロック図である。 [Functional configuration]
Next, the functional configuration of the
FIG. 10 is a functional block diagram showing an example of a functional configuration required for various processes executed by the
図10に示すように、サーバ1のCPU11においては、取得部101と、オペレーション支援部102と、教育支援部103と、提案部104とが機能する。
As shown in FIG. 10, in the CPU 11 of the server 1, the acquisition unit 101, the operation support unit 102, the education support unit 103, and the proposal unit 104 function.
取得部101は、複数の撮像装置の夫々により撮像され生成された、場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する。
具体的には、取得部101は、カメラ2-1乃至2-nの夫々により撮像され生成された、店舗R、及び店舗Rの周囲のうち少なくとも一部を含む撮像画像のデータを取得する。
上述したように、取得された撮像画像のデータは、キーとなる画像ID、Timestamp情報、及びLocation情報が紐付けられて、撮像結果情報として撮像結果DB181に記憶され管理される。 Theacquisition unit 101 acquires the data of the captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of imaging devices.
Specifically, theacquisition unit 101 acquires the data of the captured image including at least a part of the store R and the periphery of the store R, which are captured and generated by the cameras 2-1 to 2-n, respectively.
As described above, the acquired image data is stored and managed in the imagecapture result DB 181 as the image capture result information in association with the key image ID, Timestamp information, and Location information.
具体的には、取得部101は、カメラ2-1乃至2-nの夫々により撮像され生成された、店舗R、及び店舗Rの周囲のうち少なくとも一部を含む撮像画像のデータを取得する。
上述したように、取得された撮像画像のデータは、キーとなる画像ID、Timestamp情報、及びLocation情報が紐付けられて、撮像結果情報として撮像結果DB181に記憶され管理される。 The
Specifically, the
As described above, the acquired image data is stored and managed in the image
オペレーション支援部102は、取得部101により取得された撮像画像のデータに基づいて、場及び当該場の周囲のうち少なくとも一部においてスタッフにより行われるオペレーションを支援するための第1処理を実行する。
具体的には、オペレーション支援部102は、撮像結果DB181に記憶されている撮像結果情報に基づいて、オペレーション支援情報を生成する。また、オペレーション支援部102は、生成したオペレーション支援情報を、管理者端末(図示せず)と店舗端末3とのうち少なくとも一方に提示する。 Theoperation support unit 102 executes the first process for supporting the operation performed by the staff in at least a part of the place and the surroundings of the place based on the data of the captured image acquired by the acquisition unit 101.
Specifically, theoperation support unit 102 generates operation support information based on the image pickup result information stored in the image pickup result DB181. Further, the operation support unit 102 presents the generated operation support information to at least one of the administrator terminal (not shown) and the store terminal 3.
具体的には、オペレーション支援部102は、撮像結果DB181に記憶されている撮像結果情報に基づいて、オペレーション支援情報を生成する。また、オペレーション支援部102は、生成したオペレーション支援情報を、管理者端末(図示せず)と店舗端末3とのうち少なくとも一方に提示する。 The
Specifically, the
教育支援部103は、取得部101により取得された撮像画像のデータに基づいて、スタッフの教育を支援するための第2処理を実行する。
具体的には、教育支援部103は、撮像結果DB181に記憶されている撮像結果情報に基づいて、教育支援情報を生成する。また、教育支援部103は、生成した教育支援情報を、管理者端末(図示せず)と店舗端末3とのうち少なくとも一方に提示する。 Theeducation support unit 103 executes the second process for supporting the education of the staff based on the data of the captured image acquired by the acquisition unit 101.
Specifically, theeducation support unit 103 generates education support information based on the image pickup result information stored in the image pickup result DB181. Further, the education support unit 103 presents the generated education support information to at least one of the manager terminal (not shown) and the store terminal 3.
具体的には、教育支援部103は、撮像結果DB181に記憶されている撮像結果情報に基づいて、教育支援情報を生成する。また、教育支援部103は、生成した教育支援情報を、管理者端末(図示せず)と店舗端末3とのうち少なくとも一方に提示する。 The
Specifically, the
提案部104は、場及び当該場の周囲における複数の所定位置の夫々に複数の撮像装置の夫々が配置されたならば得られるであろう撮像画像のデータに基づいて、場及び当該場の周囲における複数の撮像装置の配置場所と台数とを提案する。
具体的には、提案部104は、シミュレーションデータと、これに基づく提案情報とを生成し、これを管理者端末(図示せず)と店舗端末3とのうち少なくとも一方に提示する。 Theproposal unit 104 is based on the data of the captured image that would be obtained if each of the plurality of imaging devices is arranged at the field and the plurality of predetermined positions around the field, and the surroundings of the field and the field. We propose the arrangement location and the number of multiple image pickup devices in.
Specifically, theproposal unit 104 generates simulation data and proposal information based on the simulation data, and presents the simulation data to at least one of the manager terminal (not shown) and the store terminal 3.
具体的には、提案部104は、シミュレーションデータと、これに基づく提案情報とを生成し、これを管理者端末(図示せず)と店舗端末3とのうち少なくとも一方に提示する。 The
Specifically, the
また、図10に示すように、カメラ2の図示しないCPUにおいては、撮像制御部201と、生成部202とが機能する。
Further, as shown in FIG. 10, in a CPU (not shown) of the camera 2, the image pickup control unit 201 and the generation unit 202 function.
撮像制御部201は、自機の設置場所の周囲に含まれる被写体を撮像する制御を実行する。
生成部202は、撮像制御部201による制御の結果、撮像された被写体の撮像画像のデータを生成する。
生成された撮像画像のデータは、所定のタイミングでサーバ1に送信される。なお、生成された撮像画像のデータがサーバ1に送信されるタイミングは特に限定されない。撮像画像のデータの生成とともにリアルタイムで送信されてもよいし、数秒毎、数分毎に送信されてもよい。 The imagepickup control unit 201 executes control for photographing a subject included in the vicinity of the installation location of the own machine.
Thegeneration unit 202 generates the data of the captured image of the captured subject as a result of the control by the image pickup control unit 201.
The generated captured image data is transmitted to theserver 1 at a predetermined timing. The timing at which the generated captured image data is transmitted to the server 1 is not particularly limited. It may be transmitted in real time together with the generation of the captured image data, or may be transmitted every few seconds or every few minutes.
生成部202は、撮像制御部201による制御の結果、撮像された被写体の撮像画像のデータを生成する。
生成された撮像画像のデータは、所定のタイミングでサーバ1に送信される。なお、生成された撮像画像のデータがサーバ1に送信されるタイミングは特に限定されない。撮像画像のデータの生成とともにリアルタイムで送信されてもよいし、数秒毎、数分毎に送信されてもよい。 The image
The
The generated captured image data is transmitted to the
以上の機能的構成を有するサーバ1とカメラ2との協働により、本サービスの提供に係る各処理を実行することができる。
これにより、サービス提供者Gは、店舗管理者P、店舗スタッフT、取引先M、及び顧客Cの夫々に対し、本サービスを提供することが可能となる。 By cooperating with theserver 1 having the above functional configuration and the camera 2, each process related to the provision of this service can be executed.
As a result, the service provider G can provide this service to each of the store manager P, the store staff T, the business partner M, and the customer C.
これにより、サービス提供者Gは、店舗管理者P、店舗スタッフT、取引先M、及び顧客Cの夫々に対し、本サービスを提供することが可能となる。 By cooperating with the
As a result, the service provider G can provide this service to each of the store manager P, the store staff T, the business partner M, and the customer C.
(共通基盤運営モデル)
図11は、共通基盤運営モデルの一例を示す図である。 (Common infrastructure management model)
FIG. 11 is a diagram showing an example of a common infrastructure operation model.
図11は、共通基盤運営モデルの一例を示す図である。 (Common infrastructure management model)
FIG. 11 is a diagram showing an example of a common infrastructure operation model.
本サービスにおいて蓄積される各種情報は、地域社会の資源又は共通基盤として位置付けることで、コンソーシアム型による運営・展開が可能となる。以下、このようなモデルのことを「共通基盤運営モデル」と呼ぶ。
By positioning the various information accumulated in this service as a resource or a common base of the local community, it will be possible to operate and deploy it in a consortium type. Hereinafter, such a model will be referred to as a "common infrastructure operation model".
共通基盤運営モデルは、図11に示すように、「市場」と、「対象組織」と、「運営母体」と、「地域金融機関とVC(ベンチャーキャピタル)との連携」と、「協働事業者(出資者)」と、「運営協議会」と、「ソリューション提供者」とが互いに協力し合う、コンソーシアム型の運営モデルである。
As shown in Fig. 11, the common infrastructure management model is "market", "target organization", "management body", "cooperation between regional financial institutions and VC (venture capital)", and "collaboration business". This is a consortium-type management model in which "persons (investors)", "management councils", and "solution providers" cooperate with each other.
具体的には、共通基盤運営モデルにおける「市場」は、「対象組織等」による事業活動の場となる。これにより、「対象組織等」は、収益(売上)を得ることができる。
Specifically, the "market" in the common infrastructure management model is a place for business activities by "target organizations, etc." As a result, the "target organization, etc." can obtain profit (sales).
共通基盤運営モデルにおける「ソリューション提供者」は、「対象組織等」に「企画・開発・保守」に関するサービスを提供する者である。これにより、「ソリューション提供者」は、収益(開発費等)を得ることができる。
The "solution provider" in the common infrastructure operation model is a person who provides services related to "planning, development, and maintenance" to "target organizations, etc." As a result, the "solution provider" can obtain profits (development costs, etc.).
共通基盤運営モデルにおける「運営母体」は、「対象組織等」が保有するデータ資源のうち標準的なものに対する保守サービスを提供する。また、「運営母体」は、「対象組織等」が保有するデータ資源のうち独自のものをファンド化する。また、「運営母体」は、「運営協議会」を運営する。これにより、「運営母体」は、収益(リターン、運営費等)を得ることができる。
The "operation body" in the common infrastructure operation model provides maintenance services for standard data resources owned by the "target organization, etc." In addition, the "operating body" will fund its own data resources owned by the "target organization, etc." In addition, the "management body" manages the "management council". As a result, the "operating body" can obtain profits (returns, operating expenses, etc.).
共通基盤運営モデルにおける「運営協議会」は、「ソリューション提供者」に対する各種の「認定」や「支援」を行う。これにより、「運営協議会」は、収益(会費や認定料)を得ることができる。
The "operation council" in the common infrastructure operation model provides various "certifications" and "support" to "solution providers". As a result, the "management council" can earn profits (membership fee and certification fee).
共通基盤運営モデルにおける「協働事業者(出資者)」は、「運営母体」を支援する。これにより、「協働事業者(出資者)」は、「運営母体(出資者)」から、収益(レベニューシェア)を得ることができる。また、「対象組織等」から、収益(手数料、データ利用料金の課金等)を、「地域金融機関とVC(ベンチャーキャピタル)との連携」を介して得ることができる。
The "collaboration company (investor)" in the common infrastructure management model supports the "management body". As a result, the "collaboration business operator (investor)" can obtain profit (revenue share) from the "operating body (investor)". In addition, revenue (commissions, data usage fee billing, etc.) can be obtained from "target organizations, etc." through "cooperation between regional financial institutions and VC (venture capital)".
以上、本発明の一実施形態について説明したが、本発明は、上述の実施形態に限定されるものではなく、本発明の目的を達成できる範囲での変形、改良等は本発明に含まれるものである。
Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the range in which the object of the present invention can be achieved are included in the present invention. Is.
例えば、本サービスによれば、上述したメリットの他に、以下のようなメリットを享受することができる。
即ち、空間レンダリング、店舗スタッフTや顧客Cの感性情報を把握することができる。また、カメラ2を赤外線カメラ又は暗視カメラとすることで、撮像領域が暗くてもサポートすることができる。また、カメラ2が温度センサを備えることで、例えば遠赤外線による温度の把握が可能になる。また、紫外線によって放電状態を把握することができる。また、AR(拡張現実)レンズとの連携により、レーザやMAPを用いて提案情報を提示することができる。また、業務習熟度が低くてもデジタルでのサポートが可能となる。 For example, according to this service, in addition to the above-mentioned merits, the following merits can be enjoyed.
That is, it is possible to grasp the spatial rendering and the sensitivity information of the store staff T and the customer C. Further, by using thecamera 2 as an infrared camera or a night-vision camera, it is possible to support even if the imaging region is dark. Further, when the camera 2 is provided with a temperature sensor, it is possible to grasp the temperature by, for example, far infrared rays. In addition, the discharge state can be grasped by ultraviolet rays. In addition, by linking with an AR (augmented reality) lens, proposal information can be presented using a laser or MAP. In addition, digital support is possible even if the level of work proficiency is low.
即ち、空間レンダリング、店舗スタッフTや顧客Cの感性情報を把握することができる。また、カメラ2を赤外線カメラ又は暗視カメラとすることで、撮像領域が暗くてもサポートすることができる。また、カメラ2が温度センサを備えることで、例えば遠赤外線による温度の把握が可能になる。また、紫外線によって放電状態を把握することができる。また、AR(拡張現実)レンズとの連携により、レーザやMAPを用いて提案情報を提示することができる。また、業務習熟度が低くてもデジタルでのサポートが可能となる。 For example, according to this service, in addition to the above-mentioned merits, the following merits can be enjoyed.
That is, it is possible to grasp the spatial rendering and the sensitivity information of the store staff T and the customer C. Further, by using the
また例えば、上述の実施形態では、本サービスの適用対象として、レストランである店舗Rを例に挙げて説明したが、これは例示に過ぎず、本サービスの適用対象は、レストラン等の飲食店に限定されない。例えば、倉庫、工場、学校、福祉・医療・保育施設、スポーツ・芸能・職人等の分野、イベント、オフィス、土木・建設現場等、あらゆる場所や分野に適用することができる。
Further, for example, in the above-described embodiment, the store R, which is a restaurant, has been described as an example of the application target of this service, but this is merely an example, and the application target of this service is a restaurant such as a restaurant. Not limited. For example, it can be applied to all places and fields such as warehouses, factories, schools, welfare / medical / nursery facilities, sports / entertainment / craftsmen, events, offices, civil engineering / construction sites, etc.
本サービスを倉庫に適用した場合には、所定位置に複数のカメラ2を設置して、倉庫の稼働状況、搬入出業者の動き、在庫状況等をモニタリングすることにより、例えば以下のようなサービスを実現させることができる。
即ち、在庫品の場所の指示、在庫状況に応じた追加発注、先入れ先出し法による賞味期限等の在庫ロスの適切な管理、人員や機材の適正配置、庫内事故等のトラブルが発生した場合の影響範囲の把握及び対応指示等を実現させることができる。 When this service is applied to a warehouse, for example, the following services can be provided by installingmultiple cameras 2 at predetermined positions and monitoring the operating status of the warehouse, the movement of importers and exporters, the inventory status, etc. It can be realized.
That is, instructions on the location of inventory items, additional orders according to inventory status, appropriate management of inventory loss such as expiration date by the first-in first-out method, proper allocation of personnel and equipment, impact in the event of trouble such as an accident in the warehouse It is possible to grasp the range and realize the response instruction.
即ち、在庫品の場所の指示、在庫状況に応じた追加発注、先入れ先出し法による賞味期限等の在庫ロスの適切な管理、人員や機材の適正配置、庫内事故等のトラブルが発生した場合の影響範囲の把握及び対応指示等を実現させることができる。 When this service is applied to a warehouse, for example, the following services can be provided by installing
That is, instructions on the location of inventory items, additional orders according to inventory status, appropriate management of inventory loss such as expiration date by the first-in first-out method, proper allocation of personnel and equipment, impact in the event of trouble such as an accident in the warehouse It is possible to grasp the range and realize the response instruction.
本サービスを工場に適用した場合には、所定位置に複数のカメラ2を設置して、工場の稼働状況、スタッフの動き、在庫状況、生産状況等をモニタリングすることにより、例えば以下のようなサービスを実現させることができる。
即ち、スタッフの作業状況や配置状況の確認(例えばエラーチェック)、ミスが起こり得る工程における早めの警告(アラート等)、エラーが発生時の損失を最小化させる対応指示、センサと連動させたオートメーション化、稼働状況に合わせた素材の移送、在庫状況に合わせた追加発注等を実現させることができる。 When this service is applied to a factory, for example, the following services can be provided by installingmultiple cameras 2 at predetermined positions and monitoring the factory operating status, staff movements, inventory status, production status, etc. Can be realized.
That is, confirmation of staff work status and placement status (for example, error check), early warning (alert, etc.) in processes where errors can occur, response instructions that minimize loss when an error occurs, automation linked with sensors It is possible to realize automation, transfer of materials according to the operating status, additional orders according to the inventory status, and the like.
即ち、スタッフの作業状況や配置状況の確認(例えばエラーチェック)、ミスが起こり得る工程における早めの警告(アラート等)、エラーが発生時の損失を最小化させる対応指示、センサと連動させたオートメーション化、稼働状況に合わせた素材の移送、在庫状況に合わせた追加発注等を実現させることができる。 When this service is applied to a factory, for example, the following services can be provided by installing
That is, confirmation of staff work status and placement status (for example, error check), early warning (alert, etc.) in processes where errors can occur, response instructions that minimize loss when an error occurs, automation linked with sensors It is possible to realize automation, transfer of materials according to the operating status, additional orders according to the inventory status, and the like.
本サービスを学校に適用した場合には、所定位置に複数のカメラ2を設置して、児童・生徒の学習状況、先生の指導内容、児童・生徒・先生の場所等をモニタリングすることにより、例えば以下のようなサービス等を実現させることができる。
即ち、地域や親などにとって安心な教育環境の開発、地域連携による必要な教材の効率的(例えばシェア、エコロジー等)な調達、児童や生徒に対する学習のサポート(例えば手の動きが止まったらその旨を教えてくれるサービス)、先生の指導が適正かどうかの確認、より適切な指導方法の開発、誰がどこにいるかの把握、人員の誘導による行方不明者の防止等を実現させることができる。 When this service is applied to schools, for example, by installingmultiple cameras 2 at predetermined positions and monitoring the learning status of children / students, the content of teachers' guidance, the locations of children / students / teachers, etc. The following services and the like can be realized.
That is, development of an educational environment that is safe for the community and parents, efficient procurement of necessary teaching materials through regional cooperation (for example, sharing, ecology, etc.), and learning support for children and students (for example, if the movement of the hand stops). (Service that teaches), confirmation of whether the teacher's guidance is appropriate, development of a more appropriate teaching method, grasping who is where, prevention of missing persons by guiding personnel, etc. can be realized.
即ち、地域や親などにとって安心な教育環境の開発、地域連携による必要な教材の効率的(例えばシェア、エコロジー等)な調達、児童や生徒に対する学習のサポート(例えば手の動きが止まったらその旨を教えてくれるサービス)、先生の指導が適正かどうかの確認、より適切な指導方法の開発、誰がどこにいるかの把握、人員の誘導による行方不明者の防止等を実現させることができる。 When this service is applied to schools, for example, by installing
That is, development of an educational environment that is safe for the community and parents, efficient procurement of necessary teaching materials through regional cooperation (for example, sharing, ecology, etc.), and learning support for children and students (for example, if the movement of the hand stops). (Service that teaches), confirmation of whether the teacher's guidance is appropriate, development of a more appropriate teaching method, grasping who is where, prevention of missing persons by guiding personnel, etc. can be realized.
本サービスを福祉・医療・保育施設に適用した場合には、所定位置に複数のカメラ2を設置して、利用者の状況、職員の状況、利用者・職員の場所等をモニタリングすることにより、例えば以下のようなサービス等を実現させることができる。
即ち、高齢者の徘徊防止及び安全管理、スタッフの負担軽減化、トラブル発生時における職員の急行等の適切な対応、利用者からの要求(例えばトイレ、食事等)への即時対応、事故発生時の記録やその原因の解析、事故予兆のトラックや事故防止の指示等を実現させることができる。 When this service is applied to welfare / medical / childcare facilities,multiple cameras 2 are installed at predetermined positions to monitor the user status, staff status, user / staff location, etc. For example, the following services can be realized.
That is, prevention of wandering and safety management of the elderly, reduction of the burden on staff, appropriate response such as express of staff in the event of trouble, immediate response to requests from users (for example, toilets, meals, etc.), when an accident occurs It is possible to realize records of accidents, analysis of their causes, trucks of accident signs, and instructions for accident prevention.
即ち、高齢者の徘徊防止及び安全管理、スタッフの負担軽減化、トラブル発生時における職員の急行等の適切な対応、利用者からの要求(例えばトイレ、食事等)への即時対応、事故発生時の記録やその原因の解析、事故予兆のトラックや事故防止の指示等を実現させることができる。 When this service is applied to welfare / medical / childcare facilities,
That is, prevention of wandering and safety management of the elderly, reduction of the burden on staff, appropriate response such as express of staff in the event of trouble, immediate response to requests from users (for example, toilets, meals, etc.), when an accident occurs It is possible to realize records of accidents, analysis of their causes, trucks of accident signs, and instructions for accident prevention.
本サービスをスポーツ、芸能、職人等の分野に適用した場合には、所定位置に複数のカメラ2を設置して、学習者(被指導者)の状況、指導者の状況、成果(結果)までのプロセス等をモニタリングすることにより、例えば以下のようなサービス等を実現させることができる。
即ち、実施結果の評価に基づく改善方法の提案、指導内容と効果とのギャップの解析、必要な指導の提案、学習者(被指導者)に応じた効果的な学習手法(指導方法)の分析・提案、職人技となっている暗黙知の解析や指導法の提案等を実現させることができる。また、ロストテクノロジーを防ぎ、技術継承のためのトレーニングコンテンツを作成することができる。 When this service is applied to fields such as sports, performing arts, craftsmen, etc.,multiple cameras 2 are installed at predetermined positions, and the situation of the learner (instructor), the situation of the instructor, and the result (result) By monitoring the process of the above, for example, the following services can be realized.
That is, proposal of improvement method based on evaluation of implementation result, analysis of gap between instruction content and effect, proposal of necessary instruction, analysis of effective learning method (instruction method) according to learner (instructor)・ It is possible to realize proposals, analysis of tacit knowledge that is a craftsmanship, and proposals for teaching methods. It can also prevent lost technology and create training content for technology succession.
即ち、実施結果の評価に基づく改善方法の提案、指導内容と効果とのギャップの解析、必要な指導の提案、学習者(被指導者)に応じた効果的な学習手法(指導方法)の分析・提案、職人技となっている暗黙知の解析や指導法の提案等を実現させることができる。また、ロストテクノロジーを防ぎ、技術継承のためのトレーニングコンテンツを作成することができる。 When this service is applied to fields such as sports, performing arts, craftsmen, etc.,
That is, proposal of improvement method based on evaluation of implementation result, analysis of gap between instruction content and effect, proposal of necessary instruction, analysis of effective learning method (instruction method) according to learner (instructor)・ It is possible to realize proposals, analysis of tacit knowledge that is a craftsmanship, and proposals for teaching methods. It can also prevent lost technology and create training content for technology succession.
本サービスをイベントに適用した場合には、所定位置に複数のカメラ2を設置して、又はカメラ2を搭載させたドローン等の飛行体を用いて、空席状況、来場客の状況、スタッフの状況、コンテンツの状況等をモニタリングすることにより、例えば以下のようなサービス等を実現させることができる。
即ち、イベント運営マニュアルの最適化・検証、ハーフタイムショー等のコンテンツの効果の評価、混雑状況の分析・予測及び空席の案内、来場客に合わせた座席までのナビゲーション、ドリンク販売等のサービス提供先の指示、トラブル発生時の記録及びトラブル発生の予兆の予見による防止、イベント終了時の混雑分析及び動線の確保、災害発生時の避難経路の分析、コンテンツの盛り上がりに応じた顧客動態の管理(例えばいつ販売に行くのか等)を実現させることができる。 When this service is applied to an event, the status of vacant seats, the status of visitors, and the status of staff can be obtained by installingmultiple cameras 2 at predetermined positions or using a drone or other flying object equipped with the cameras 2. By monitoring the status of the contents, for example, the following services can be realized.
That is, optimization / verification of event management manuals, evaluation of the effects of contents such as halftime shows, analysis / prediction of congestion status and guidance of vacant seats, navigation to seats tailored to visitors, service providers such as drink sales, etc. Instructions, records when troubles occur and prevention by predicting signs of troubles, congestion analysis and securing of flow lines at the end of events, analysis of evacuation routes when disasters occur, management of customer dynamics according to the excitement of contents ( For example, when to go on sale) can be realized.
即ち、イベント運営マニュアルの最適化・検証、ハーフタイムショー等のコンテンツの効果の評価、混雑状況の分析・予測及び空席の案内、来場客に合わせた座席までのナビゲーション、ドリンク販売等のサービス提供先の指示、トラブル発生時の記録及びトラブル発生の予兆の予見による防止、イベント終了時の混雑分析及び動線の確保、災害発生時の避難経路の分析、コンテンツの盛り上がりに応じた顧客動態の管理(例えばいつ販売に行くのか等)を実現させることができる。 When this service is applied to an event, the status of vacant seats, the status of visitors, and the status of staff can be obtained by installing
That is, optimization / verification of event management manuals, evaluation of the effects of contents such as halftime shows, analysis / prediction of congestion status and guidance of vacant seats, navigation to seats tailored to visitors, service providers such as drink sales, etc. Instructions, records when troubles occur and prevention by predicting signs of troubles, congestion analysis and securing of flow lines at the end of events, analysis of evacuation routes when disasters occur, management of customer dynamics according to the excitement of contents ( For example, when to go on sale) can be realized.
本サービスをオフィスに適用した場合には、所定位置に複数のカメラ2を設置して、スタッフの状況、設置機器の状況、来客者等の状況、オフィスを含む所定範囲の空間等をモニタリングすることにより、例えば以下のようなサービス等を実現させることができる。
即ち、作業能率やコミュニケーションの分析、生産性を向上させるための施策の提案(例えば休憩の促進等)、不要な機材のスリープ化、省エネへの貢献、来客時における担当者の自動呼出し、セキュリティ管理対策(例えば入退室の管理)、空間の最適化、デッドスペースを有効活用するための方法の提案等を実現させることができる。 When this service is applied to an office,multiple cameras 2 should be installed at predetermined positions to monitor the status of staff, the status of installed equipment, the status of visitors, etc., the space within a predetermined range including the office, etc. Therefore, for example, the following services can be realized.
That is, analysis of work efficiency and communication, proposal of measures to improve productivity (for example, promotion of breaks), sleep of unnecessary equipment, contribution to energy saving, automatic call of the person in charge at the time of visitor, security management It is possible to realize countermeasures (for example, management of entry / exit), optimization of space, proposal of methods for effectively utilizing dead space, and the like.
即ち、作業能率やコミュニケーションの分析、生産性を向上させるための施策の提案(例えば休憩の促進等)、不要な機材のスリープ化、省エネへの貢献、来客時における担当者の自動呼出し、セキュリティ管理対策(例えば入退室の管理)、空間の最適化、デッドスペースを有効活用するための方法の提案等を実現させることができる。 When this service is applied to an office,
That is, analysis of work efficiency and communication, proposal of measures to improve productivity (for example, promotion of breaks), sleep of unnecessary equipment, contribution to energy saving, automatic call of the person in charge at the time of visitor, security management It is possible to realize countermeasures (for example, management of entry / exit), optimization of space, proposal of methods for effectively utilizing dead space, and the like.
本サービスを土木・建築現場に適用した場合には、例えばスペース内にポールを立て、所定位置に複数のカメラ2を設置して、作業状況をモニタリングすることにより、事故防止を図ることができる。
When this service is applied to civil engineering and construction sites, accidents can be prevented by, for example, setting up poles in a space, installing a plurality of cameras 2 at predetermined positions, and monitoring the work status.
即ち、本サービスは、研究開発、生産、流通、サービス、コミュニティの夫々をデジタル化させたネットワークを形成させることで実現させることができる。
具体的には例えば、Eラーニング、AIスピーカ、多言語メニュー、個人送金、チェックイン・チェックアウトシステム、オーダリングシステム、トレーサビリティシステム、高解像度モニタリングシステム、コミュニケーションメディア、ソーシャルキャピタル信用評価システム等の連携させることで、本サービスを実現させることができる。 That is, this service can be realized by forming a digital network for each of research and development, production, distribution, service, and community.
Specifically, for example, linking e-learning, AI speakers, multilingual menus, personal remittances, check-in / check-out systems, ordering systems, traceability systems, high-resolution monitoring systems, communication media, social capital credit evaluation systems, etc. So, this service can be realized.
具体的には例えば、Eラーニング、AIスピーカ、多言語メニュー、個人送金、チェックイン・チェックアウトシステム、オーダリングシステム、トレーサビリティシステム、高解像度モニタリングシステム、コミュニケーションメディア、ソーシャルキャピタル信用評価システム等の連携させることで、本サービスを実現させることができる。 That is, this service can be realized by forming a digital network for each of research and development, production, distribution, service, and community.
Specifically, for example, linking e-learning, AI speakers, multilingual menus, personal remittances, check-in / check-out systems, ordering systems, traceability systems, high-resolution monitoring systems, communication media, social capital credit evaluation systems, etc. So, this service can be realized.
また、図9に示すハードウェア構成は、本発明の目的を達成するための例示に過ぎず、特に限定されない。
Further, the hardware configuration shown in FIG. 9 is merely an example for achieving the object of the present invention, and is not particularly limited.
また、図10に示す機能ブロック図は、例示に過ぎず、特に限定されない。即ち、上述した一連の処理を全体として実行できる機能が情報処理システムに備えられていれば足り、この機能を実現するためにどのような機能ブロックを用いるのかは、特に図10の例に限定されない。
Further, the functional block diagram shown in FIG. 10 is merely an example and is not particularly limited. That is, it is sufficient that the information processing system is provided with a function capable of executing the above-mentioned series of processes as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG. ..
また、機能ブロックの存在場所も、図10に限定されず、任意でよい。
また、1つの機能ブロックは、ハードウェア単体で構成してもよいし、ソフトウェア単体で構成してもよいし、それらの組み合わせで構成してもよい。 Further, the location of the functional block is not limited to FIG. 10, and may be arbitrary.
Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.
また、1つの機能ブロックは、ハードウェア単体で構成してもよいし、ソフトウェア単体で構成してもよいし、それらの組み合わせで構成してもよい。 Further, the location of the functional block is not limited to FIG. 10, and may be arbitrary.
Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.
各機能ブロックの処理をソフトウェアにより実行させる場合には、そのソフトウェアを構成するプログラムが、コンピュータ等にネットワークや記録媒体からインストールされる。
コンピュータは、専用のハードウェアに組み込まれているコンピュータであってもよい。また、コンピュータは、各種のプログラムをインストールすることで、各種の機能を実行することが可能なコンピュータ、例えばサーバの他汎用のスマートフォンやパーソナルコンピュータであってもよい。 When the processing of each functional block is executed by software, the programs constituting the software are installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware. Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer in addition to a server.
コンピュータは、専用のハードウェアに組み込まれているコンピュータであってもよい。また、コンピュータは、各種のプログラムをインストールすることで、各種の機能を実行することが可能なコンピュータ、例えばサーバの他汎用のスマートフォンやパーソナルコンピュータであってもよい。 When the processing of each functional block is executed by software, the programs constituting the software are installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware. Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer in addition to a server.
このようなプログラムを含む記録媒体は、各ユーザにプログラムを提供するために装置本体とは別に配布される、リムーバブルメディアにより構成されるだけではなく、装置本体に予め組み込まれた状態で各ユーザに提供される記録媒体等で構成される。
The recording medium containing such a program is not only composed of removable media, which is distributed separately from the device main body to provide the program to each user, but also is preliminarily incorporated in the device main body to each user. It is composed of the provided recording media and the like.
なお、本明細書において、記録媒体に記録されるプログラムを記述するステップは、その順序に添って時系列的に行われる処理はもちろん、必ずしも時系列的に処理されなくとも、並列的或いは個別に実行される処理をも含むものである。
In the present specification, the steps for describing a program recorded on a recording medium are not necessarily processed in chronological order according to the order, but are not necessarily processed in chronological order, but in parallel or individually. It also includes the processing to be executed.
また、本明細書において、システムの用語は、複数の装置や複数の手段等より構成される全体的な装置を意味するものである。
Further, in the present specification, the term of the system means an overall device composed of a plurality of devices, a plurality of means, and the like.
以上まとめると、本発明が適用される情報処理システムは、次のような構成を取れば足り、各種各様な実施形態を取ることができる。
即ち、本発明が適用される情報処理システムは、
所定の場で顧客(例えば顧客C)に対し商品又は役務の提供を行う提供者(例えば店舗管理者P)、及び当該提供者の補助者(例えば店舗スタッフT)を支援する情報処理システムにおいて、
複数の撮像装置(例えばカメラ2)と、情報処理装置(例えばサーバ1)とを備え、
前記複数の撮像装置は、
周囲の全方位360度の範囲に含まれる被写体を撮像し、当該被写体の撮像画像のデータを生成する生成手段(例えば図10の生成部202)を有し、
前記情報処理装置は、
前記複数の撮像装置の夫々により撮像され生成された、前記場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する取得手段(例えば図10の取得部101)と、
前記取得手段により取得された前記データに基づいて、前記場及び当該場の周囲のうち少なくとも一部において前記補助者により行われるオペレーションを支援するための第1処理を実行するオペレーション支援手段(例えば図10のオペレーション支援部102)と、
前記取得手段により取得された前記データに基づいて、前記補助者の教育を支援するための第2処理を実行する教育支援手段(例えば図10の教育支援部103)と、
を備える。 In summary, the information processing system to which the present invention is applied need only have the following configuration, and can take various embodiments.
That is, the information processing system to which the present invention is applied is
In an information processing system that supports a provider (for example, store manager P) who provides goods or services to a customer (for example, customer C) at a predetermined place, and an assistant (for example, store staff T) of the provider.
A plurality of imaging devices (for example, camera 2) and an information processing device (for example, server 1) are provided.
The plurality of image pickup devices
It has a generation means (for example,generation unit 202 in FIG. 10) that images a subject included in a range of 360 degrees in all directions around the subject and generates data of the captured image of the subject.
The information processing device
An acquisition means (for example,acquisition unit 101 in FIG. 10) for acquiring image data including at least a part of the field and the periphery of the field, which is imaged and generated by each of the plurality of image pickup devices.
Based on the data acquired by the acquisition means, the operation support means (for example, the figure) that executes the first process for supporting the operation performed by the assistant in at least a part of the place and the surroundings of the place. 10 Operation Support Department 102) and
Based on the data acquired by the acquisition means, an education support means (for example, theeducation support unit 103 in FIG. 10) that executes a second process for supporting the education of the assistant, and
To be equipped.
即ち、本発明が適用される情報処理システムは、
所定の場で顧客(例えば顧客C)に対し商品又は役務の提供を行う提供者(例えば店舗管理者P)、及び当該提供者の補助者(例えば店舗スタッフT)を支援する情報処理システムにおいて、
複数の撮像装置(例えばカメラ2)と、情報処理装置(例えばサーバ1)とを備え、
前記複数の撮像装置は、
周囲の全方位360度の範囲に含まれる被写体を撮像し、当該被写体の撮像画像のデータを生成する生成手段(例えば図10の生成部202)を有し、
前記情報処理装置は、
前記複数の撮像装置の夫々により撮像され生成された、前記場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する取得手段(例えば図10の取得部101)と、
前記取得手段により取得された前記データに基づいて、前記場及び当該場の周囲のうち少なくとも一部において前記補助者により行われるオペレーションを支援するための第1処理を実行するオペレーション支援手段(例えば図10のオペレーション支援部102)と、
前記取得手段により取得された前記データに基づいて、前記補助者の教育を支援するための第2処理を実行する教育支援手段(例えば図10の教育支援部103)と、
を備える。 In summary, the information processing system to which the present invention is applied need only have the following configuration, and can take various embodiments.
That is, the information processing system to which the present invention is applied is
In an information processing system that supports a provider (for example, store manager P) who provides goods or services to a customer (for example, customer C) at a predetermined place, and an assistant (for example, store staff T) of the provider.
A plurality of imaging devices (for example, camera 2) and an information processing device (for example, server 1) are provided.
The plurality of image pickup devices
It has a generation means (for example,
The information processing device
An acquisition means (for example,
Based on the data acquired by the acquisition means, the operation support means (for example, the figure) that executes the first process for supporting the operation performed by the assistant in at least a part of the place and the surroundings of the place. 10 Operation Support Department 102) and
Based on the data acquired by the acquisition means, an education support means (for example, the
To be equipped.
これにより、場(例えば店舗R)の状況と、場の周囲の状況とに基づいて、場における補助者のオペレーションの支援と、補助者の教育の支援とを効率よく行うことができる。
As a result, it is possible to efficiently support the operation of the assistant in the place and the education of the assistant based on the situation of the place (for example, store R) and the situation around the place.
また、前記場及び当該場の周囲における複数の所定位置の夫々に前記複数の撮像装置の夫々が配置されたならば得られるであろう撮像画像のデータ(例えばシミュレーションデータ)に基づいて、前記場及び当該場の周囲における前記複数の撮像装置の配置場所と台数とを提案する(例えば提案情報)提案手段(例えば図10の提案部104)
を備えることができる。 Further, based on the image data (for example, simulation data) that would be obtained if each of the plurality of imaging devices is arranged at the field and the plurality of predetermined positions around the field, the field is used. And the proposal means (for example, theproposal unit 104 of FIG. 10) that proposes the arrangement location and the number of the plurality of image pickup devices around the place (for example, proposal information).
Can be provided.
を備えることができる。 Further, based on the image data (for example, simulation data) that would be obtained if each of the plurality of imaging devices is arranged at the field and the plurality of predetermined positions around the field, the field is used. And the proposal means (for example, the
Can be provided.
これにより、場の管理者は、費用対効果を最大化させながら、効率よく本サービスの提供を受けることができる。
As a result, the manager of the place can efficiently receive this service while maximizing cost effectiveness.
また、本発明が適用される情報処理装置は、
所定の場で顧客に対し商品又は役務の提供を行う提供者、及び当該提供者の補助者を支援する情報処理システムに含まれる情報処理装置において、
前記複数の撮像装置の夫々により撮像され生成された、前記場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する取得手段と、
前記取得手段により取得された前記データに基づいて、前記場及び当該場の周囲のうち少なくとも一部において前記補助者により行われるオペレーションを支援するための第1処理を実行するオペレーション支援手段と、
前記取得手段により取得された前記データに基づいて、前記補助者の教育を支援するための第2処理を実行する教育支援手段と、
を備える。 Further, the information processing device to which the present invention is applied is
In an information processing device included in an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider.
An acquisition means for acquiring data of an captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of image pickup devices.
Based on the data acquired by the acquisition means, an operation support means for executing a first process for supporting an operation performed by the assistant in at least a part of the place and the surroundings of the place, and an operation support means.
Based on the data acquired by the acquisition means, the education support means for executing the second process for supporting the education of the assistant, and the education support means.
To be equipped.
所定の場で顧客に対し商品又は役務の提供を行う提供者、及び当該提供者の補助者を支援する情報処理システムに含まれる情報処理装置において、
前記複数の撮像装置の夫々により撮像され生成された、前記場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する取得手段と、
前記取得手段により取得された前記データに基づいて、前記場及び当該場の周囲のうち少なくとも一部において前記補助者により行われるオペレーションを支援するための第1処理を実行するオペレーション支援手段と、
前記取得手段により取得された前記データに基づいて、前記補助者の教育を支援するための第2処理を実行する教育支援手段と、
を備える。 Further, the information processing device to which the present invention is applied is
In an information processing device included in an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider.
An acquisition means for acquiring data of an captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of image pickup devices.
Based on the data acquired by the acquisition means, an operation support means for executing a first process for supporting an operation performed by the assistant in at least a part of the place and the surroundings of the place, and an operation support means.
Based on the data acquired by the acquisition means, the education support means for executing the second process for supporting the education of the assistant, and the education support means.
To be equipped.
これにより、場の状況と、場の周囲の状況とに基づいて、場における補助者のオペレーションの支援と、補助者の教育の支援とを効率よく行うことができる。
As a result, it is possible to efficiently support the operation of the assistant in the place and the education of the assistant based on the situation of the place and the situation around the place.
また、前記場及び当該場の周囲における複数の所定位置の夫々に前記複数の撮像装置の夫々が配置されたならば得られるであろう撮像画像のデータに基づいて、前記場及び当該場の周囲における前記複数の撮像装置の配置場所と台数とを提案する提案手段
備えることができる。 Further, based on the data of the captured image that would be obtained if each of the plurality of imaging devices is arranged at the field and the plurality of predetermined positions around the field, the field and the surroundings of the field. Proposal means for proposing the arrangement location and the number of the plurality of image pickup devices in the above can be provided.
備えることができる。 Further, based on the data of the captured image that would be obtained if each of the plurality of imaging devices is arranged at the field and the plurality of predetermined positions around the field, the field and the surroundings of the field. Proposal means for proposing the arrangement location and the number of the plurality of image pickup devices in the above can be provided.
これにより、場の管理者は、費用対効果を最大化させながら、効率よく本サービスの提供を受けることができる。
As a result, the manager of the place can efficiently receive this service while maximizing cost effectiveness.
1:サーバ、2,2-1乃至2-n:カメラ、3:店舗端末、4:取引先端末、5:顧客端末、11:CPU、12:ROM、13:RAM、14:バス、15:入出力インターフェース、16:出力部、17:入力部、18:記憶部、19:通信部、20:ドライブ、30:リムーバブルメディア、101:取得部、102:オペレーション支援部、103:教育支援部、104:提案部、201:撮像制御部、202:生成部、212:レンズ部、211:本体部、181:撮像結果DB、G:サービス提供者、T:店舗スタッフ、R:店舗、P:店舗管理者、M:取引先、C:顧客、A1-1,A1-2,A2-1,A2-2,A3乃至A7:撮像領域、SS:本サービスにおける各ステップ
1: Server, 2,2-1 to 2-n: Camera, 3: Store terminal, 4: Business partner terminal, 5: Customer terminal, 11: CPU, 12: ROM, 13: RAM, 14: Bus, 15: Input / output interface, 16: Output unit, 17: Input unit, 18: Storage unit, 19: Communication unit, 20: Drive, 30: Removable media, 101: Acquisition unit, 102: Operation support unit, 103: Education support unit, 104: Proposal unit, 201: Imaging control unit, 202: Generation unit, 212: Lens unit, 211: Main unit, 181: Imaging result DB, G: Service provider, T: Store staff, R: Store, P: Store Administrator, M: Business partner, C: Customer, A1-1, A1-2, A2-1, A2-2, A3 to A7: Imaging area, SS: Each step in this service
1: Server, 2,2-1 to 2-n: Camera, 3: Store terminal, 4: Business partner terminal, 5: Customer terminal, 11: CPU, 12: ROM, 13: RAM, 14: Bus, 15: Input / output interface, 16: Output unit, 17: Input unit, 18: Storage unit, 19: Communication unit, 20: Drive, 30: Removable media, 101: Acquisition unit, 102: Operation support unit, 103: Education support unit, 104: Proposal unit, 201: Imaging control unit, 202: Generation unit, 212: Lens unit, 211: Main unit, 181: Imaging result DB, G: Service provider, T: Store staff, R: Store, P: Store Administrator, M: Business partner, C: Customer, A1-1, A1-2, A2-1, A2-2, A3 to A7: Imaging area, SS: Each step in this service
Claims (5)
- 所定の場で顧客に対し商品又は役務の提供を行う提供者、及び当該提供者の補助者を支援する情報処理システムにおいて、
複数の撮像装置と、情報処理装置とを備え、
前記複数の撮像装置は、
周囲の全方位360度の範囲に含まれる被写体を撮像し、当該被写体の撮像画像のデータを生成する生成手段を有し、
前記情報処理装置は、
前記複数の撮像装置の夫々により撮像され生成された、前記場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する取得手段と、
前記取得手段により取得された前記データに基づいて、前記場及び当該場の周囲のうち少なくとも一部において前記補助者により行われるオペレーションを支援するための第1処理を実行するオペレーション支援手段と、
前記取得手段により取得された前記データに基づいて、前記補助者の教育を支援するための第2処理を実行する教育支援手段と、
を備える情報処理システム。 In an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider.
Equipped with multiple imaging devices and information processing devices,
The plurality of image pickup devices
It has a generation means for capturing a subject included in a range of 360 degrees in all directions around the subject and generating data of the captured image of the subject.
The information processing device
An acquisition means for acquiring data of an captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of image pickup devices.
Based on the data acquired by the acquisition means, an operation support means for executing a first process for supporting an operation performed by the assistant in at least a part of the place and the surroundings of the place, and an operation support means.
Based on the data acquired by the acquisition means, the education support means for executing the second process for supporting the education of the assistant, and the education support means.
Information processing system equipped with. - 前記場及び当該場の周囲における複数の所定位置の夫々に前記複数の撮像装置の夫々が配置されたならば得られるであろう撮像画像のデータに基づいて、前記場及び当該場の周囲における前記複数の撮像装置の配置場所と台数とを提案する提案手段
を備える請求項1に記載の情報処理システム。 Based on the data of the captured image that would be obtained if each of the plurality of imaging devices was arranged at the field and the plurality of predetermined positions around the field, the field and the surroundings of the field. The information processing system according to claim 1, further comprising a proposing means for proposing the arrangement location and the number of a plurality of imaging devices. - 所定の場で顧客に対し商品又は役務の提供を行う提供者、及び当該提供者の補助者を支援する情報処理システムに含まれる情報処理装置において、
前記複数の撮像装置の夫々により撮像され生成された、前記場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する取得手段と、
前記取得手段により取得された前記データに基づいて、前記場及び当該場の周囲のうち少なくとも一部において前記補助者により行われるオペレーションを支援するための第1処理を実行するオペレーション支援手段と、
前記取得手段により取得された前記データに基づいて、前記補助者の教育を支援するための第2処理を実行する教育支援手段と、
を備える情報処理装置。 In an information processing device included in an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider.
An acquisition means for acquiring data of an captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of image pickup devices.
Based on the data acquired by the acquisition means, an operation support means for executing a first process for supporting an operation performed by the assistant in at least a part of the place and the surroundings of the place, and an operation support means.
Based on the data acquired by the acquisition means, the education support means for executing the second process for supporting the education of the assistant, and the education support means.
Information processing device equipped with. - 前記場及び当該場の周囲における複数の所定位置の夫々に前記複数の撮像装置の夫々が配置されたならば得られるであろう撮像画像のデータに基づいて、前記場及び当該場の周囲における前記複数の撮像装置の配置場所と台数とを提案する提案手段
を備える請求項3に記載の情報処理装置。 Based on the data of the captured image that would be obtained if each of the plurality of imaging devices was arranged at the field and the plurality of predetermined positions around the field, the field and the surroundings of the field. The information processing apparatus according to claim 3, further comprising a proposing means for proposing the arrangement location and the number of a plurality of imaging devices. - 所定の場で顧客に対し商品又は役務の提供を行う提供者、及び当該提供者の補助者を支援する情報処理システムに含まれる情報処理装置に、
前記複数の撮像装置の夫々により撮像され生成された、前記場及び当該場の周囲のうち少なくとも一部を含む撮像画像のデータを取得する取得ステップと、
前記取得手段により取得された前記データに基づいて、前記場及び当該場の周囲のうち少なくとも一部において前記補助者により行われるオペレーションを支援するための第1処理を実行するオペレーション支援ステップと、
前記取得手段により取得された前記データに基づいて、前記補助者の教育を支援するための第2処理を実行する教育支援ステップと、
を含む制御処理を実行させるプログラム。
For information processing equipment included in an information processing system that supports a provider who provides goods or services to a customer at a predetermined place and an assistant of the provider.
The acquisition step of acquiring the data of the captured image including at least a part of the field and the periphery of the field, which is captured and generated by each of the plurality of imaging devices, and
Based on the data acquired by the acquisition means, an operation support step for executing a first process for supporting an operation performed by the assistant in at least a part of the field and the surroundings of the field, and an operation support step.
Based on the data acquired by the acquisition means, an education support step for executing a second process for supporting the education of the assistant, and an education support step.
A program that executes control processing including.
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