WO2020010743A1 - 上门服务的实现方法及*** - Google Patents

上门服务的实现方法及*** Download PDF

Info

Publication number
WO2020010743A1
WO2020010743A1 PCT/CN2018/110571 CN2018110571W WO2020010743A1 WO 2020010743 A1 WO2020010743 A1 WO 2020010743A1 CN 2018110571 W CN2018110571 W CN 2018110571W WO 2020010743 A1 WO2020010743 A1 WO 2020010743A1
Authority
WO
WIPO (PCT)
Prior art keywords
service
user
code
cabinet
order
Prior art date
Application number
PCT/CN2018/110571
Other languages
English (en)
French (fr)
Inventor
李文青
马海燕
Original Assignee
深圳市丰巢科技有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from CN201810772398.9A external-priority patent/CN108961102A/zh
Priority claimed from CN201810815605.4A external-priority patent/CN109117969A/zh
Application filed by 深圳市丰巢科技有限公司 filed Critical 深圳市丰巢科技有限公司
Publication of WO2020010743A1 publication Critical patent/WO2020010743A1/zh

Links

Images

Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/10—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property
    • G07F17/12—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property comprising lockable containers, e.g. for accepting clothes to be cleaned
    • G07F17/13—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property comprising lockable containers, e.g. for accepting clothes to be cleaned the containers being a postal pick-up locker
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • the present disclosure relates to the field of communication technologies, for example, to a method and system for implementing on-site services.
  • the present disclosure provides a method and system for implementing on-site services to improve the convenience and security of the on-site services.
  • the present disclosure provides a method for implementing an on-site service, which is applied to a user terminal and includes:
  • the disclosure also provides a method for implementing a home service, which is applied to a background server and includes:
  • the piece code is sent to the service terminal to enable the server to enter the piece code into the smart cabinet and obtain the key from the smart cabinet to realize the on-site service.
  • the present disclosure also provides a method for implementing door-to-door service, which is applied to a smart cabinet and includes:
  • the present disclosure also provides a system for implementing on-site services, including:
  • a user terminal configured to obtain order information when the user's order instruction is received, and send the order information to a background server;
  • the background server is configured to generate a registration code and a pickup code, send the registration code to the user terminal, send the registration code and a pickup code to a smart cabinet, and generate an order according to the order information, Allocating the order to a service terminal and sending the pickup code to the service terminal;
  • the smart cabinet is configured to receive a registration code entered by the user and open a cabinet door, so that the user stores a key in the smart cabinet and receives a pickup code entered by a server and opens the cabinet door, In this way, the server obtains the key from the smart cabinet to implement on-site service.
  • the user puts the key in the smart cabinet, so that the server can obtain the key from the smart cabinet, thereby realizing that the server can provide on-site service even if the user is not at an address that requires service, which greatly improves the convenience of the on-site service.
  • the waiting time of the user is reduced, and the security and reliability of the on-site service are improved through the setting of the smart cabinet.
  • FIG. 1 is a flowchart of a method for implementing a home service provided by an embodiment
  • FIG. 2 is a flowchart of a method for implementing an on-site service according to another embodiment
  • FIG. 3 is a flowchart of a method for implementing an on-site service according to another embodiment
  • FIG. 4 is a flowchart of a method for implementing an on-site service according to another embodiment
  • FIG. 5 is a flowchart of a method for implementing an on-site service according to another embodiment
  • FIG. 6 is a structural block diagram of an on-site service system according to an embodiment.
  • the present disclosure provides a method and system for implementing on-site services.
  • the present disclosure is described below.
  • the embodiments described herein are only used to explain the present disclosure and are not intended to limit the present disclosure.
  • FIG. 1 is a method for implementing a home service provided by an embodiment. Referring to FIG. 1, the method provided in this embodiment is applied to a user terminal. The method provided in this embodiment includes the following steps.
  • Step 110 When receiving a user's order instruction, obtain order information, and send the order information to a background server.
  • Step 120 Receive a registration code sent by the background server to enable a user to enter the registration code into a smart cabinet and store a key in the smart cabinet, so that a service provider can provide on-site services.
  • the method after receiving the registration code sent by the background server, the method further includes: receiving a service end instruction, and displaying a service evaluation or service reward interface.
  • obtaining the order information and sending the order information to the background server includes: when receiving the user's order instruction, obtaining the user input User information, service address, service time, and service method; generating order information according to the user information, the service address, the service time, and the service method; and uploading the order information to the background server.
  • the service method includes purchasing ingredients or purchasing ingredients.
  • the method further includes: receiving an identity verification result sent by the background server; if the verification result is passed, obtaining service information of the server and uploading the service information to the server The background server.
  • the order information includes at least one of the following: on-site cleaning service address, on-site cleaning service time, on-site cleaning service method, contact phone and message.
  • the method further includes: receiving a corresponding evaluation of the on-site cleaning service input by the user according to the completed cleaning situation.
  • FIG. 2 is a method for implementing an on-site service according to another embodiment. Referring to FIG. 2, the method provided in this embodiment is applied to a background server. The method provided in this embodiment includes the following steps.
  • Step 210 Receive order information, and generate a storage code and a pickup code.
  • Step 220 Send the registration code to a user terminal, send the registration code and the pickup code to a smart cabinet, and generate an order according to the order information, assign the order to a service terminal, and send the order
  • the pickup code is sent to the service terminal, so that the server can input the pickup code to the smart cabinet and obtain the key from the smart cabinet to realize the on-site service.
  • the method further includes: receiving an order receiving instruction sent by the service terminal, and sending an order successfully to the user terminal. Notification; when a service end instruction sent by the service terminal is received, a dining notification is sent to the user terminal.
  • the method before the receiving the order information and generating the storage code and the pickup code, the method further includes: performing identity verification on the server according to the identity information obtained from the service terminal in advance; The terminal sends the authentication result.
  • the order information includes at least one of the following: on-site cleaning service address, on-site cleaning service time, on-site cleaning service method, contact phone and message.
  • FIG. 3 is a method for implementing an on-site service according to another embodiment. Referring to FIG. 2, the method provided in this embodiment is applied to a smart cabinet. The method provided in this embodiment includes the following steps.
  • Step 310 Receive a registration code input by a user for the first time and open a cabinet door corresponding to the registration code, so that the user stores a key in the smart cabinet.
  • Step 320 Receive a pick-up code entered by a server for the first time and open a cabinet door corresponding to the pick-up code, so that the server obtains the key from the smart cabinet to implement home service.
  • the method before the receiving the code entered by the server for the first time and opening the cabinet door corresponding to the code, the method further includes: receiving, by the smart cabinet, the code assigned by the delivery person, and Open the cabinet door corresponding to the delivery code for the distribution person to store the ingredients in the smart cabinet in advance.
  • the method further includes: receiving the pickup code entered by the server for the second time, Open the cabinet door corresponding to the pickup code so that the server stores the key into the smart cabinet after completing the home service.
  • the method further includes: receiving a registration code input by the user for the second time, Open the cabinet door corresponding to the registration code to enable the user to remove the key from the smart cabinet.
  • the method before the receiving a registration code input by a user for the first time and opening a cabinet door corresponding to the registration code, the method further includes: monitoring the user's instruction to obtain an on-site cleaning service and displaying the corresponding appointment. QR code.
  • the user puts the key into the smart cabinet, so that the server can obtain the key from the smart cabinet, thereby realizing that the server can provide on-site service even if the user is not at the address where the service is needed, which greatly improves the convenience of on-site service , Reduce the waiting time of users, and improve the security and reliability of on-site services through the setting of smart cabinets.
  • FIG. 4 is a flowchart of a method for implementing an on-site service according to another embodiment.
  • a method for implementing a home service provided by this embodiment includes the following steps.
  • Step 410 When the user terminal receives the user's order instruction, the user terminal obtains the order information of the chef's home and submits the order to the background server.
  • Step 420 The background server allocates the order to the chef terminal, and sends an order success notification to the user terminal after receiving the order receiving instruction sent by the chef terminal.
  • Step 430 The smart cabinet receives the door opening instruction input by the user, and opens the cabinet door to store the key in the smart cabinet.
  • Step 440 The smart cabinet receives the door opening instruction input by the chef, and opens the cabinet door to remove the key stored in advance by the user.
  • Step 450 When the background server receives the service end instruction sent by the chef terminal, the background server sends a dining notification to the user terminal.
  • the order is assigned to the chef by placing an order online. Since the user first stores the key in the smart cabinet, after the order is received, the chef can go to the smart cabinet to take out the key by himself, and go to the user's home to provide the chef-to-home service. And after the service is over, the user is notified to dine. Throughout the implementation process, the user can enjoy the chef's home service without much preparation.
  • the implementation process is simple and convenient and provides users with personalized catering services.
  • the step 410 includes the following steps.
  • Step 4110 When the user terminal receives the user's order instruction, the user terminal obtains the user information, service address, service time, and service mode input by the user.
  • Step 4120 The user terminal generates order information according to the user information, service address, service time, and service mode.
  • Step 4130 The user terminal uploads the order information to the background server.
  • step 410 an online order is first performed.
  • the order can be placed on the user terminal (mobile phone), or on the counter.
  • the cabinet end may be a smart cabinet such as a courier cabinet or a fresh-keeping cabinet with an online ordering function.
  • the user can see that the chef has a door-to-door (chef-to-home) entrance on the screen, he can click to view the service details, and then enter the order page.
  • the user can also use a mobile device to scan the code (the corresponding order QR code can be provided on the screen of the cabinet), or open a related application (Application, app) to place an order online.
  • the user information may be the user ’s name and contact information
  • the service address is the place where the user needs service
  • the service time is the time when the chef arrives at home, so that the chef can arrange it in advance.
  • the service method includes temporarily storing the key or not temporarily storing the key, and requiring or purchasing ingredients.
  • This embodiment provides a variety of service methods for users to choose from.
  • users can choose to temporarily store keys, so that regardless of security or time considerations, when the user is away from home, the chef can come to cook and finish cooking. After returning the key after a meal and notifying the user to eat, the user can eat delicious meals; on the other hand, the user can also ask the chef to purchase ingredients, which can save the time of preparing the ingredients.
  • the way for the chef to purchase ingredients can also be divided into allowing the chef to buy ingredients directly at the vegetable market and other places or to buy ingredients at the cabinet (the ingredients stored at the cabinet are distributed on the platform).
  • the platform may choose to distribute the ingredients to ensure the safety of the ingredients.
  • the ingredients can be stored in the smart cabinet in advance, that is, delivered by the supplier to the smart cabinet, and the chef can go directly to the smart cabinet below the community to buy food when he comes to cook, which saves going to the vegetable market.
  • the purchase time also guarantees the safety of the ingredients.
  • the details of purchasing ingredients (such as quantity, date, price, etc.) will be sent to the user at the first time, so that the user can view the information in time and provide suggestions by the user.
  • the method before the step 410, the method further includes: the smart cabinet receives a distribution code input by a distribution person, and opens a cabinet door corresponding to the distribution code for the distribution person to store ingredients in the smart cabinet in advance.
  • the server may generate a distribution code first, and the operator may go to the cabinet to input the distribution code and send it to the cabinet. You can also add a delivery person (such as a supplier) and entrust the delivery person to deliver the ingredients into the cabinet.
  • a fresh-keeping cabinet can be added, or it can be modified on the basis of an existing intelligent cabinet such as a courier cabinet, such as installing a chilled fresh cabinet. If there is no fresh-keeping cabinet installed in the community, you need to bring an ice pack and limit the pick-up time.
  • the user after selecting the service address, the user will recommend chefs in the surrounding area according to the service address. If the service time selected by the user is during peak hours, the user may purchase a chef's home service at a premium.
  • the platform will automatically purchase insurance for the user.
  • the user can choose a chef to purchase ingredients, and the system will detect whether the user's peripheral cabinets have ingredients in stock and notify the platform to replenish them when they are out of stock.
  • step 4120 after the user inputs the foregoing user information, service address, service time, and service mode, the order information is generated based on the information.
  • step 4130 the order information is uploaded to the background server so that the background server can review.
  • payment can be made after the order information is submitted. After the payment is completed, if you choose to temporarily store the key on the cabinet, the user can open the cabinet door through the temporary storage code received and store the key in the smart cabinet.
  • a notification will be sent to the user asking the user to actively confirm whether to store the key. If the user chooses not to store the key and hand it over on-site, the chef can go directly to the address provided by the user for service.
  • an order is only reminder once.
  • the back-end server allocates the order to the chef.
  • the principle of the back-end server assignment may be based on the nearest principle, and may refer to the chef ’s rating, and prioritize the chef with the highest rating. The chef then responds to the order, so the chef confirms the order.
  • step 430 when the user places an order, the user determines whether to temporarily store the key or not to store the key, and to purchase or not purchase the ingredients. If the user selects the temporary key, the user can go to the smart cabinet and enter the door opening instruction ( If you enter a temporary storage code), open the cabinet door to store the key in the smart cabinet.
  • the background server may reserve a grid for the user to store the key, and send the booking code to the user, so that the user can enter the booking code to open the grid to store the key, the booking code It can be a digital code, a two-dimensional code or a barcode, etc. When the reservation code is a two-dimensional code or a bar code, the user is required to align the corresponding reservation code with the scanning area for scanning. If the reservation code is a digital code, the chef needs to enter the corresponding digital code for verification.
  • the background server may send a verification code to the chef.
  • the chef may log in to the smart cabinet and enter the verification code for verification.
  • the cabinet door can be opened and taken
  • the verification code may be a two-dimensional code or a bar code, or a digital code.
  • the verification code is a two-dimensional code or a bar code, the chef is required to align the corresponding verification code with the scanning area for scanning. If the verification code is a digital code, the chef is required to enter the corresponding digital code for verification.
  • the same verification code may be used for removing the ingredients and the key, or different verification codes may be used. Use the same verification code to reduce the number of steps in the input operation.
  • the smart cabinet can upload the detailed information of the retrieved ingredients to the back-end server, and the back-end server can feedback these detailed information to the user in time so that the user can obtain the information at the first time.
  • the chef when the chef obtains the key from the smart cabinet or receives the key in person, and prepares the ingredients, the chef can provide a home service, that is, prepare meals in the user's home. After the service is over, if the chef removes the key from the smart cabinet, the key can be re-stored (that is, returned) to the smart cabinet, and the system will send the key retrieval code. In an embodiment, if the user arrives home in advance, the chef may also return the key directly to the user and be signed by the user.
  • the user can go to the smart cabinet, click on the pickup, and scan the code to get the key. If this user happens to have a shipment waiting to be picked up in the cabinet, after scanning the code, jump to the pickup list, and a column in the pickup list corresponds to the key.
  • the method further includes: the background server receives the identity information sent by the chef terminal, and pre-authenticates the chef; after the verification is passed, the chef terminal obtains the chef's service information and uploads the service information to Background server.
  • the chef may input identity information in the chef terminal and be verified by the background server.
  • the identity information includes information such as a mobile phone number, name, ID number, and photo.
  • the chef may also pay a certain security deposit.
  • the background server can review and verify the chef, and determine whether the verification is passed or rejected. When the verification is passed, the service scope of the chef can be confirmed.
  • the chef may also submit information such as the service name, service profile, price, whether or not food distribution is supported, and upload corresponding pictures. And chefs can also submit their own serviceable schedules and daily vacation time.
  • the back-end server can also set an upper limit for peak price increases. Because peak chefs have more demand, but chefs have limited resources, they can increase prices during peak hours. Set it up in advance.
  • step 450 when a chef's service end instruction is received, the background server sends a dining notification to the user. That is, after the chef finishes, the service end instruction is sent to the background server. After the background server receives the service end instruction, it sends a dining notification to the user so that the user can eat in time.
  • the method before step 450, the method further includes: Step 4510: The smart cabinet receives a door opening instruction (such as a verification code) input by the chef, and opens the cabinet door to store the key in the smart cabinet.
  • Step 4520 The smart cabinet receives a door opening instruction (such as a registration code) input by the user, and opens the cabinet door to remove the key in the smart cabinet.
  • the chef needs to store the key in the smart cabinet again.
  • the chef can open the smart cabinet according to the original verification code and deposit the key.
  • the user can go to the smart cabinet and take out the key returned by the chef.
  • the user can open the smart cabinet according to the user's original reservation code. That is, the verification code assigned to the chef and the reservation code assigned to the user can be used twice.
  • the user's appointment code is used to store the key first and then remove the key
  • the chef's verification code is used to remove the key first and then store the key.
  • Step 460 The user terminal receives a service end confirmation command and displays a service evaluation or service reward interface.
  • the end of the service is automatically confirmed after a period of time, for example, the end of the service is automatically confirmed after 7 days.
  • the user can also evaluate the chef's services, such as scoring and commenting, and the user can also reward the chef.
  • the user can also perform after-sales rights maintenance.
  • the chef can process the user's after-sales refund rights protection order and can choose to reply or reject it. After rejection, the platform will conduct arbitration. In one embodiment, the chef may also reply to the service evaluation.
  • the platform will settle the payment to the chef.
  • the chef can check the revenue and expenditure records and withdraw cash in the mobile app wallet.
  • the background can also review the evaluation, deal with the malicious evaluation reported by the merchant, and block the evaluation according to the blocking rules.
  • a membership system can be established to query the basic information and service times of members, and tag members, such as the type of dishes the member likes, etc., so that subsequent chefs can provide more targeted services.
  • the background can set the settlement time, method and commission ratio to view the settlement slip.
  • the smart cabinet is used to store the keys, so that the user can enjoy the chef's home service even if he is not at home.
  • the chef can return the key to the smart cabinet when the service is completed.
  • the platform can also provide insurance to provide double insurance for the safety of the user's home property.
  • the user chooses the chef to purchase the ingredients, and the platform can lock the ingredients sent to the fresh-keeping cabinet, and the ingredients can be replenished in time when the inventory of the ingredients is insufficient; the unified purchasing and delivery of the platform guarantees the user's concerns about the safety of the ingredients.
  • Two ways of within-time distribution ensure flexible supply of ingredients.
  • the unified distribution of ingredients can be provided by the platform, which provides effective guarantee for selecting suppliers and dealing with ingredients, and also saves time for chefs to go to the grocery market to purchase, and can focus on cooking.
  • the storage method of the fresh-keeping cabinet ensures the freshness and safety of the ingredients.
  • FIG. 5 is a flowchart of a method for implementing an on-site service according to another embodiment. As shown in FIG. 5, the method for implementing the on-site cleaning service provided by this embodiment includes the following steps.
  • Step 510 The user terminal responds to a user inputting an instruction to store a key and / or purchase cleaning supplies, obtains corresponding cleaning reservation information, and sends the cleaning reservation information to a background server.
  • Step 520 The background server generates a corresponding cleaning reservation order according to the cleaning reservation information, and allocates the cleaning reservation order to a cleaner terminal.
  • Step 530 The smart cabinet receives the pick-up code input by the server and opens the cabinet door corresponding to the pick-up code, so that the cleaner can take out the corresponding key and / or the corresponding cleaning supplies from the smart cabinet.
  • the cleaning terminal can be understood as a service terminal
  • the cleaning reservation information can be understood as order information
  • the cleaning reservation order can be understood as an order.
  • the method provided by the present disclosure solves the problems of unsafe storage of keys and unsatisfactory quality of cleaning products. In this way, users no longer need to accompany the cleaning staff to clean, saving a lot of time, even if the user is not at home, they can enjoy on-site cleaning services; by purchasing cleaning supplies, you can ensure the safety of cleaning supplies and provide convenience for the cleaning staff.
  • Step 550 The smart cabinet monitors a user's instruction to obtain an on-site cleaning service and displays a corresponding two-dimensional code for the appointment.
  • the smart cabinet is an ordinary express cabinet.
  • the technical solution provided in this embodiment can be implemented on an existing express delivery cabinet.
  • the user picks up or picks up the courier service, he can click the "Home Cleaning" button (virtual button) in the interactive module (display screen) of the courier cabinet to make an appointment for home cleaning service.
  • the display screen of the express cabinet will display the corresponding QR code for booking.
  • the user can scan the booking QR code through WeChat, Alipay or the corresponding APP, and obtain the entry information contained in the booking QR code after scanning the booking QR code. The entry information will be explained in subsequent steps.
  • the entry information and the like can also be obtained by scanning a booking QR code shared by other users.
  • the user may install a door-to-door cleaning APP (software for implementing the present invention) or a WeChat applet and a WeChat public account on the user terminal in advance, and directly book a door-to-door cleaning service through the door-to-door cleaning APP. This saves time and improves efficiency.
  • a door-to-door cleaning APP software for implementing the present invention
  • a WeChat applet and a WeChat public account on the user terminal in advance, and directly book a door-to-door cleaning service through the door-to-door cleaning APP. This saves time and improves efficiency.
  • the method before the step 550, the method further includes configuring the cleaning service information by the background server.
  • the configuration cleaning service information is configured by the background server to configure the service range, cleaning price, cleaning schedule, etc. for the cleaning staff.
  • the configuration steps are as follows: the cleaner first uploads his identity information through the cleaner terminal (ie, the cleaner's own user terminal), the identity information being at least one of a name, an ID number, a contact phone number, and a photo One.
  • the identity information uploaded by cleaner A through the cleaner's terminal includes: name: A, ID number: XXXX123456BBBB, and contact number: 179xxxx5234.
  • the background server After the background server receives the application of the cleaning staff, it will verify the application information. After the verification is successful, it will automatically allocate the cleaning service scope and the cleaning service price of the cleaning staff.
  • the background server may also adjust the price of the on-site cleaning service during the peak period (that is, there are too many people requesting the on-site cleaning service). For example, the price of on-site cleaning services will automatically increase by 10% or 20%, etc.
  • the background server also generates a distribution code.
  • the background server will automatically generate a delivery code and send the delivery code to the delivery terminal (the user terminal of the delivery). In this way, the dispatcher can quickly complete the distribution of cleaning supplies according to the dispatch code.
  • the background server may further add pictures of cleaning supplies.
  • users can view the information such as the name, production date, and manufacturer of the cleaning supplies, so as to select the appropriate cleaning supplies.
  • the user will obtain the entry information contained in the booking QR code.
  • the entry information refers to an input interface.
  • the user can fill in the on-site cleaning service address, on-site cleaning service time, on-site cleaning service method, contact phone number and message, etc. on the input interface.
  • the on-site cleaning service method includes storing keys or not storing keys, and purchasing cleaning supplies and not purchasing cleaning supplies. In this way, the cleaning reservation information can be obtained.
  • the cleaning appointment information is at least one of an on-site cleaning service address, an on-site cleaning service time, an on-site cleaning service method, a contact phone number and a message, and the obtained cleaning appointment information is sent to a background server.
  • the user chooses to store keys and do not purchase cleaning supplies on the input interface.
  • the service time filled in is from 8:00 am to 11:00 am on July 4, 2018, and the service address is CC, BB Unit, XX Street, Nanshan District, Shenzhen. Room DD01, the contact phone number is 135xxxx1278, and the content of the message is "the toilet is dirty, please help clean it.”
  • the cleaning terminal sends the cleaning appointment information selected or entered by the user to the background server.
  • a corresponding on-site cleaning service bill is generated, and the on-site cleaning service bill includes the cleaning appointment information and the current time.
  • the user can determine the cleaning appointment information through the on-site cleaning service bill.
  • the background server generates a corresponding cleaning reservation order according to the received cleaning reservation information, and allocates the generated cleaning reservation order to the cleaner terminal.
  • the cleaning reservation order includes the cleaning reservation information, for example, the service address and service time.
  • the manner in which the background server allocates cleaning reservation orders to the cleaner's terminal includes: automatic allocation and autonomous menu.
  • the automatic allocation means that the cleaning reservation order is randomly allocated by the background server to the cleaner terminal. In one embodiment, it is necessary to determine whether the randomly assigned cleaning staff is idle (ie, whether there are outstanding cleaning reservation orders) before the automatic assignment. This way, all cleaners can be guaranteed to be assigned to the order.
  • the automatic allocation further includes nearest allocation.
  • the cleaner can first select the service range through the cleaner's terminal, and then the back-end server randomly assigns the reservation order to the cleaner's terminal according to the service range. For example, the cleaner A selects the service area as Nanshan District, then the back-end server can only automatically assign the cleaning reservation order with the on-site cleaning service address to Nanshan District to the cleaner A, and the on-site cleaning service address is Baoan District, Futian District or Longgang Cleaning reservation orders for districts, etc. cannot be assigned to cleaner A.
  • the autonomous menu means that the background server distributes all cleaning reservation orders to all cleaning staff, and the cleaning staff can grab orders through the cleaning staff terminal (that is, independently select cleaning cleaning orders). Since a cleaning reservation order can only be assigned to a cleaning staff terminal, after the cleaning staff grabs the order, the cleaning reservation order needs to be locked, so that other cleaning staff cannot grab the locked cleaning booking order. In this way, the cleaning staff can choose the cleaning reservation order according to their own conditions.
  • the cleaning reservation order further includes a first pickup code for removing a key and a second pickup code for removing a cleaning article.
  • the role of the first pickup code and the second pickup code will be explained in subsequent steps.
  • step 530 when the cleaning reservation information input by the user includes the selection of a storage key, the cleaning staff can take out the key stored by the user through the first pickup code, and log in to the smart cabinet through the user terminal after the cleaning is completed. Select the return key; when the cleaning appointment information entered by the user includes the choice to purchase cleaning supplies, the cleaning staff can take out the corresponding cleaning supplies through the second pickup code; when the cleaning appointment information entered by the user includes the selection of the storage key and the purchase of cleaning For supplies, the cleaner can take out the key stored by the user through the first pick-up code and the corresponding cleaning supplies through the second pick-up code, and after the cleaning is completed, log in to the smart cabinet through his user terminal and choose to return it. key.
  • the cleaning staff logs in to the smart cabinet through face recognition, and takes out cleaning supplies and / or keys.
  • the background server and the foregoing background server may be the same or different, that is, the background server may be the background server of the smart cabinet itself. Because the smart cabinet is provided with a human face recognition module, in addition to cleaning keys and cleaning supplies, the cleaner can use the first pick-up code and the second pick-up code to log in to the smart cabinet using the "brush face" method. Remove the appropriate keys and cleaning supplies.
  • the cleaning staff selects the cleaning reservation order (that is, the self-selected menu in the above) through his user terminal (that is, the cleaning staff terminal), or receives the cleaning reservation order (that is, automatic allocation) automatically assigned by the background server.
  • the smart cabinet will obtain the identity information of the cleaning staff.
  • the cleaning staff logs in to the smart cabinet, they can verify the identity information of the cleaner and avoid taking away other users' keys or cleaning supplies.
  • the order received by cleaner A is to clean the user at address B
  • the order received by cleaner C is to clean the user at address D. If the identity of the cleaner is not verified, it is possible to clean Operator A takes the key and cleaning supplies of the user at address D.
  • the smart cabinet when the user chooses to store the key, after the step 520 and before the 530, the smart cabinet further includes: the smart cabinet receives the registration code input by the user and opens the cabinet door corresponding to the registration code, so that the user passes the smart Cabinet for storing keys.
  • the user after the user chooses to store the key in the cleaning appointment information, the user must store the key in the smart cabinet before the cleaner takes out the key. In one embodiment, the user may store the key through a registration code sent by the background server.
  • the key storage is completed by the voice recognition module of the smart cabinet.
  • the smart cabinet is equipped with a voice recognition module. After selecting the storage key for the cleaning appointment information, the smart cabinet will issue a corresponding voice reminder, and the user can complete the storage of the key according to the voice reminder.
  • the user may also choose to directly deliver the key to the cleaner.
  • the method further includes: when the user chooses to store the key, the background server purchases corresponding insurance for the user.
  • the background server automatically obtains the user's personal information and buys the user to purchase insurance based on the obtained personal information.
  • the personal information includes a user name and a user ID number. This is undoubtedly an additional safety guarantee for users and user families.
  • the on-site cleaning service fee is automatically charged.
  • the user may first bind his own Alipay and WeChat to the on-site cleaning app. After the cleaner returns the key, he will automatically deduct the corresponding on-site cleaning service from the "wallet" of the Alipay, WeChat or on-site cleaning APP cost. When the user's balance is insufficient to pay the on-site cleaning service fee, the user will be reminded by SMS to recharge in a timely manner.
  • the method further includes: Step 560: The user terminal receives a corresponding evaluation of the on-site cleaning service input by the user according to the completed cleaning situation.
  • the user can scan the code through his user terminal to take out the key returned by the cleaner. You can also evaluate and reward the on-site cleaning services of the cleaners through the user terminal. For example, user A evaluates the on-site cleaning service as "excellent service” and rewards cleaner 5 with RMB 5. At the same time, the cleaner can also receive (view through his own user terminal) the user's evaluation.
  • the cleaning staff may report a bad evaluation (malicious evaluation) through the cleaning staff terminal, and the background server will automatically suspend the on-site cleaning service for the user after verification.
  • the cleaner can use his own user terminal (cleaner terminal) to withdraw the on-site cleaning service fee to bank cards, WeChat, Alipay, etc.
  • FIG. 6 is a structural block diagram of an on-site service implementation system according to an embodiment.
  • the system provided in this embodiment includes a user terminal 100, a service terminal 200, a background server 300, and a smart cabinet 400.
  • the user terminal 100 is configured to obtain the order information when the user's order instruction is received, and send the order information to the background server 300; the background server 300 generates a registration code and a pickup code, and sends the registration code Send to the user terminal 100, send the registration code and the pickup code to the smart cabinet 400, and generate an order based on the order information, assign the order to the service terminal 200, and send the pickup code Sending to the service terminal 200; the smart cabinet 400 is configured to receive the registration code input by the user and open the cabinet door corresponding to the registration code, so that the user stores the key in the smart cabinet 400 and receives The pick-up code entered by the server and the cabinet door corresponding to the pick-up code is opened, so that the server obtains the key from the smart cabinet 400 to implement the on-site service.
  • the user puts the key into the smart cabinet, so that the server can obtain the key from the smart cabinet, thereby realizing that the server can provide on-site service even if the user is not at the address where the service is needed, which greatly improves the convenience of on-site service , Reduce the waiting time of users, and improve the security and reliability of on-site services through the setting of smart cabinets.
  • This embodiment also provides a system for implementing door-to-door service.
  • the system structure block diagram is shown in FIG. 6.
  • the system includes a user terminal 100, a service terminal 200, a smart cabinet 400, and a background server 300.
  • the user terminal 100 is configured to obtain the order information and submit the order to the background server 300 when receiving a user's order instruction; the background server 300 is also configured to allocate the order to the service terminal 200 and receive the chef's connection After a single instruction, a notification of order success is sent to the user terminal 100; and when a service end instruction from the service terminal 100 is received, a dining notification is sent to the user terminal 100.
  • the service terminal 200 is further configured to receive the order receiving instruction and the service end instruction input by the chef, and send the received order receiving instruction and the service instruction to the background server 300.
  • the smart cabinet 400 is configured to receive a door opening instruction input by a user to open the cabinet door to store the key in the smart cabinet 400; and is further configured to receive a door opening instruction input by a chef to open the cabinet door to take out the user Pre-stored keys.
  • the smart cabinet 400 is further configured to receive a pick-up code input by a server, and open a cabinet door corresponding to the pick-up code to take out the food materials stored in the smart cabinet in advance.
  • the smart cabinet 400 has a fresh-keeping function.
  • the user places an order online, submits the order after determining the order information, and the back-end server assigns the order to the chef. After the chef receives the order, the user is notified of the success of the order.
  • the user stores the key in the smart cabinet, and the chef Take out the key from the cabinet, so that the chef can go to the user ’s home to provide the chef ’s home service. After the chef service is completed, the user is notified of the meal. The entire process does not require the user to prepare too much. Fast and convenient chef home service.
  • the system 10 for implementing home service includes a user terminal 110 configured to respond to a user's instruction to store a key and / or purchase cleaning supplies, and obtain corresponding information.
  • the cleaning reservation information is sent to the background server 300;
  • the background server 300 is configured to generate a corresponding cleaning reservation order according to the cleaning reservation information, and assign the cleaning reservation order to the service terminal 200;
  • intelligent The cabinet 400 is configured to receive a pickup code input by a server and open a cabinet door corresponding to the pickup code, so that the server can take out a corresponding key and / or take out corresponding cleaning supplies from the smart cabinet.
  • the smart cabinet 400 is further configured to monitor a user's instruction to obtain an on-site cleaning service and display a corresponding two-dimensional code for the appointment.
  • the smart cabinet 400 is further configured to receive a pickup code entered by the server, and open the cabinet door to enable the server to return through the smart cabinet after completing the home cleaning service. key.
  • the order information includes at least one of an on-site cleaning service address, an on-site cleaning service time, an on-site cleaning service method, a contact phone number, and a message.

Landscapes

  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Tourism & Hospitality (AREA)
  • Economics (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Primary Health Care (AREA)
  • Strategic Management (AREA)
  • General Health & Medical Sciences (AREA)
  • General Business, Economics & Management (AREA)
  • Health & Medical Sciences (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

一种上门服务的实现方法及***。上门服务的实现方法包括：当用户终端接收到用户的下单指令时，所述用户终端获取订单信息，并将所述订单信息发送至后台服务器；所述后台服务器生成寄存码和取件码，将所述寄存码发送至所述用户终端，将所述寄存码和所述取件码发送至智能柜，并根据所述订单信息生成订单，将所述订单分配给服务终端以及将所述取件码发送至所述服务终端；所述智能柜接收所述用户输入的寄存码并打开柜门，以使所述用户将钥匙存放于所述智能柜中；所述智能柜接收服务者输入的取件码并打开所述柜门，以使所述服务者从所述智能柜中获取所述钥匙，实现上门服务。

Description

上门服务的实现方法及***
本公开要求在2018年7月13日提交中国专利局、申请号为201810772398.9的中国专利申请以及在2018年7月16日提交中国专利局、申请号为201810815605.4的中国专利申请的优先权，该申请的全部内容通过引用结合在本公开中。
技术领域
本公开涉及通信技术领域，例如涉及一种上门服务的实现方法及***。
背景技术
由于工作压力日益增大，多数用户往往没有时间处理家务，所以部分用户选择通过预约上门服务来帮助打扫卫生或处理家务等。这样，用户便可以花更多的时间在工作或其他事务上，并且提供上门服务的服务人员往往具有服务专业的特点。
用户一般是通过手机预约上门服务，预约成功后，用户需要在家等待服务者上门服务，这种方式往往浪费大量时间，或者用户可提前将钥匙交给服务人员，但这种方式较为不安全。
发明内容
本公开提供一种上门服务的实现方法及***，以提高上门服务的便捷性和安全性。
本公开提供一种上门服务的实现方法，应用于用户终端，包括：
当接收到用户的下单指令时，获取订单信息，并将所述订单信息发送至后台服务器；
接收所述后台服务器发送的寄存码以使用户将所述寄存码输入智能柜并将钥匙存放于所述智能柜中，使服务者提供上门服务。
本公开还提供一种上门服务的实现方法，应用于后台服务器，包括：
接收订单信息，并生成寄存码和取件码；
将所述寄存码发送至所述用户终端，将所述寄存码和所述取件码发送至智能柜，并根据所述订单信息生成订单，将所述订单分配给服务终端以及将所述 取件码发送至所述服务终端以使服务者将所述取件码输入至智能柜并从所述智能柜中获取钥匙，实现上门服务。
本公开还提供一种上门服务的实现方法，应用于智能柜，包括：
接收用户第一次输入的寄存码并打开所述寄存码对应的柜门，以使所述用户将钥匙存放于所述智能柜中；
接收服务者第一次输入的取件码并打开所述取件码对应的柜门，以使所述服务者从所述智能柜中获取所述钥匙，实现上门服务。
本公开还提供一种上门服务的实现***，包括：
用户终端，设置为当接收到用户的下单指令时，获取订单信息，并将所述订单信息发送至后台服务器；
所述后台服务器，设置为生成寄存码和取件码，将所述寄存码发送至所述用户终端，将所述寄存码和取件码发送至智能柜，并根据所述订单信息生成订单，将所述订单分配给服务终端以及将所述取件码发送至所述服务终端；
所述智能柜，设置为接收所述用户输入的寄存码并打开柜门，以使所述用户将钥匙存放于所述智能柜中以及接收服务者输入的取件码并打开所述柜门，以使所述服务者从所述智能柜中获取所述钥匙，实现上门服务。
本公开通过用户将钥匙放入智能柜中，使得服务者可从智能柜中获取钥匙，进而实现即使用户不在需要服务的地址，服务者也可提供上门服务，大大提高了上门服务的便捷性，减少了用户的等待时间，且通过智能柜的设置，提高了上门服务的安全性和可靠性。
附图说明
图1为一实施例提供的一种上门服务的实现方法的流程图；
图2为另一实施例提供的一种上门服务的实现方法的流程图；
图3为另一实施例提供的一种上门服务的实现方法的流程图；
图4为另一实施例提供的一种上门服务的实现方法的流程图；
图5为另一实施例提供的一种上门服务的实现方法的流程图；
图6为一实施例提供的一种上门服务的***的结构框图。
具体实施方式
本公开提供一种上门服务的实现方法及***，以下对本公开进行说明。此 处所描述的实施例仅仅用以解释本公开，并不用于限定本公开。
图1为一实施例提供的一种上门服务的实现方法。参见图1，本实施例提供的方法应用于用户终端，本实施例提供的方法包括如下步骤。
步骤110、当接收到用户的下单指令时，获取订单信息，并将所述订单信息发送至后台服务器。
步骤120、接收所述后台服务器发送的寄存码以使用户将所述寄存码输入智能柜并将钥匙存放于所述智能柜中，使服务者提供上门服务。
在一实施例中，在所述接收所述后台服务器发送的寄存码之后，还包括：接收确认服务结束指令，并显示服务评价或服务打赏界面。
在一实施例中，所述当接收到用户的下单指令时，获取订单信息，并将所述订单信息发送至后台服务器包括：当接收到用户的下单指令时，获取所述用户输入的用户信息、服务地址、服务时间和服务方式；根据所述用户信息、所述服务地址、所述服务时间和所述服务方式生成订单信息；将订单信息上传至所述后台服务器。
在一实施例中，所述服务方式包括需要代购食材或不需要代购食材。
在一实施例中，所述方法还包括：接收所述后台服务器发送的身份验证结果；若所述验证结果为通过，则获取所述服务者的服务信息，并将所述服务信息上传至所述后台服务器。
在一实施例中，所述订单信息包括以下至少之一：上门保洁服务地址、上门保洁服务时间、上门保洁服务方式、联系人电话和留言。
在一实施例中，在所述接收所述后台服务器发送的寄存码之后，还包括：接收所述用户根据完成的保洁情况对上门保洁服务输入的相应的评价。
图2为另一实施例提供的一种上门服务的实现方法。参见图2，本实施例提供的方法应用于后台服务器。本实施例提供的方法包括如下步骤。
步骤210、接收订单信息，并生成寄存码和取件码。
步骤220、将所述寄存码发送至用户终端，将所述寄存码和所述取件码发送至智能柜，并根据所述订单信息生成订单，将所述订单分配给服务终端以及将所述取件码发送至所述服务终端以使服务者将所述取件码输入至智能柜并从所述智能柜中获取钥匙，实现上门服务。
在一实施例中，在所述根据所述订单信息生成订单，将所述订单分配给服务终端之后，还包括：接收所述服务终端发送的接单指令，向所述用户终端发 送下单成功通知；当接收到所述服务终端发送的服务结束指令时，向所述用户终端发送就餐通知。
在一实施例中，在所述接收订单信息，并生成寄存码和取件码之前，还包括：预先根据从所述服务终端获取的身份信息对所述服务者进行身份验证；向所述服务终端发送身份验证结果。
在一实施例中，所述订单信息包括以下至少一种：上门保洁服务地址、上门保洁服务时间、上门保洁服务方式、联系人电话和留言。
图3为另一实施例提供的一种上门服务的实现方法。参见图2，本实施例提供的方法应用于智能柜。本实施例提供的方法包括如下步骤。
步骤310、接收用户第一次输入的寄存码并打开所述寄存码对应的柜门，以使所述用户将钥匙存放于所述智能柜中。
步骤320、接收服务者第一次输入的取件码并打开所述取件码对应的柜门，以使所述服务者从所述智能柜中获取所述钥匙，实现上门服务。
在一实施例中，在所述接收服务者第一次输入的取件码并打开所述取件码对应的柜门之前，还包括：所述智能柜接收配送人员输入的派件码，并打开所述派件码对应的柜门以供所述配送人员将食材预先存入所述智能柜中。
在一实施例中，在所述接收服务者第一次输入的取件码并打开所述取件码对应的柜门之后，还包括：接收所述服务者第二次输入的取件码，打开所述取件码对应的柜门以使所述服务者在完成上门服务后，将所述钥匙存入所述智能柜。
在一实施例中，在所述接收所述服务者第二次输入的取件码，打开所述取件码对应的柜门之后，还包括：接收所述用户第二次输入的寄存码，打开所述寄存码对应的柜门以使所述用户取出所述智能柜中的钥匙。
在一实施例中，在所述接收用户第一次输入的寄存码并打开所述寄存码对应的柜门之前，还包括：监听所述用户获取预约上门保洁服务的指令，并显示相应的预约二维码。
本实施例通过用户将钥匙放入智能柜中，使得服务者可从智能柜中获取钥匙，进而实现即使用户不在需要服务的地址，服务者也可提供上门服务，大大提高了上门服务的便捷性，减少了用户的等待时间，且通过智能柜的设置提高了上门服务的安全性和可靠性。
图4为另一实施例提供的一种上门服务的实现方法的流程图。参见图4，本 实施例提供的上门服务的实现方法包括如下步骤。
步骤410、当用户终端接收到用户的下单指令时，用户终端获取厨师到家的订单信息并提交订单至后台服务器。
步骤420、后台服务器将订单分配给厨师终端，并在接收到厨师终端发送的接单指令后，向用户终端发送下单成功通知。
步骤430、智能柜接收用户输入的开门指令，打开柜门以将钥匙存放于智能柜中。
步骤440、智能柜接收厨师输入的开门指令，打开柜门以取出用户预先存放的钥匙。
步骤450、当后台服务器接收到厨师终端发送的服务结束指令时，后台服务器向用户终端发送就餐通知。
本实施例中，通过在线下单，将订单分配给厨师，由于用户先将钥匙存放于智能柜，这样厨师在接单后即可自行前往智能柜取出钥匙，以前往用户家中提供厨师到家的服务，并在服务结束后，通知用户就餐，在整个实现过程中，用户无需过多准备，即可享受到厨师到家的服务，实现过程简单方便，为用户提供了个性化的餐饮服务。
在一实施例中，在所述步骤410包括以下步骤。
步骤4110、当用户终端接收用户的下单指令时，用户终端获取用户输入的用户信息、服务地址、服务时间和服务方式。
步骤4120、用户终端根据所述用户信息、服务地址、服务时间和服务方式生成订单信息。
步骤4130、用户终端将订单信息上传至后台服务器。
在所述步骤410中，先进行在线下单，下单的方式可以是用户终端(手机端)下单，也可以在柜机端下单。
在一实施例中，柜机端可以是快递柜或保鲜柜等等具有在线下单功能的智能柜。
例如用户在柜机端取件时，查看到屏幕上具有大厨上门(厨师到家)入口，可点击查看服务详情，然后进入下单页面。在一实施例中，用户也可利用移动设备进行扫码(柜机端屏幕上可提供相应的下单二维码)下单，或者打开相关的应用(Application，app)进行在线下单。
在进行下单时，可输入用户信息、服务地址、服务时间和服务方式等信息， 这些信息用户可根据自身情况进行填写。
在一实施例中，所述的用户信息可以是用户的姓名和联系方式等，服务地址则是用户所需服务的地点，服务时间则是厨师到家的时间，这样便于厨师提前安排。
在一实施例中，所述服务方式包括暂存钥匙或不暂存钥匙以及需要代购食材或不需要代购食材。
由于传统方案中，如果用户需要厨师到家的服务，则需要用户在家中，厨师才能进门提供服务，这样，用户往往需要等待厨师花费一定的时间做好饭菜后才能就餐；另一方面，还需要用户提前备好食材，厨师才能提供服务。上述情况显然给用带来了不便，使用体验也不佳。
本实施例提供了多种服务方式供用户选择，一方面，用户可以选择暂存钥匙，这样不论是出于安全还是时间上的考虑，用户在不家时，厨师都可以上门做饭，做完饭后归还钥匙并通知用户就餐，用户就可以吃上香喷喷的饭菜了；另一方面，用户也可以让厨师代购食材，这样可以省去准备食材的时间。
对于让厨师代购食材的方式，还可以分为让厨师直接在菜市场等场所购买食材或者在柜机端购买食材(柜机端存储的食材为平台配送)。
由于让厨师购买食材，需要厨师前往菜市场选择食材购买，并且用户可能会对厨师购买的食材并不放心，所以本实施例可选择由平台配送食材，这样可以确保食材的安全性。在一实施例中，食材可预先存放于智能柜中，也就是说，由供应商配送至智能柜中，厨师上门做菜时可直接前往小区下面的智能柜购买食材，这样节省了前往菜市场选购的时间，也保证了食材的安全。并且购买食材的明细(例如数量、日期以及价格等)会第一时间发给用户，方便用户及时查看信息，并由用户提供建议。
在一实施例中，在所述步骤410之前还包括：智能柜接收配送人员输入派件码，并打开派件码对应的柜门以供所述配送人员预先将食材存入智能柜中。
在一实施例中，服务器可先生成派件码，运营人员可前往柜机输入派件码派送入柜。也可以添加配送人员(例如供应商)，委托配送人员将食材派送入柜。本实施例可以新增保鲜柜，也可以在已有快递柜等智能柜的基础上进行改造，例如安装冰鲜副柜。若小区没有安装保鲜柜，则需携带冰袋并限定取货时间。
在一实施例中，用户在选择服务地址后，会根据服务地址推荐周边的厨师，若用户所选择的服务时间在高峰时段，用户可加价购买厨师到家的服务。
用户若选择在智能柜存放钥匙，平台自动给用户购买保险。用户可选择厨师代购食材，***会检测该用户周边柜机是否有食材库存，缺货时通知平台补货。
在所述步骤4120中，在用户输入前述的用户信息、服务地址、服务时间和服务方式等信息后，根据这些信息生成订单信息。
在所述步骤4130中，将订单信息上传至后台服务器，以便后台服务器进行审核。在一实施例中，提交订单信息后，还可进行付款。在付款完成后，若选择在柜机端暂存钥匙，则用户可通过收到的暂存码打开柜门，并将钥匙存放到智能柜。
如果用户没有寄存钥匙，将会给用户发送通知，要求用户主动确认是否寄存钥匙，如果用户选择不寄存并现场交接，则厨师可以直接前往该用户所提供地址进行服务。
在处理完订单后，可等待大厨上门，若等待过程中发生超时情况，用户可进行催单，例如厨师没能在接单后半个小时内上门服务，则可催大厨上门。在一实施例中，一个订单仅限催单一次。
在所述步骤420中，后台服务器接收到订单信息后，将分配订单给厨师，后台服务器分配的原则可以是按照就近原则，且可参考厨师的评分，优先安排评分高的厨师。然后厨师反馈接单指令，这样厨师便确认接单。
在所述步骤430中，用户在下单时便确定了暂存钥匙或不暂存钥匙以及代购食材或不代购食材，若用户选择了暂存钥匙，那么用户可前往智能柜，并输入开门指令(如输入暂存码)，打开柜门以将钥匙存放于智能柜中。在一实施例中，在下单成功时，后台服务器可为用户预约一个格口，用于存放钥匙，并将预约码发给用户，这样用户可输入预约码打开格口存放钥匙，所述预约码可以是数字码，也可以是二维码或条形码等等。当预约码为二维码或条形码时，则需要用户将相应的预约码对准扫描区进行扫描，若预约码为数字码，则需要厨师输入相应的数字码进行验证。
在所述步骤440中，厨师在接单成功时，后台服务器可发送一验证码给厨师，厨师可登录智能柜，并输入验证码进行验证，这样在验证成功后，即可打开柜门，取出食材和钥匙，所述的验证码可以是二维码或条形码，也可以是数字码。当验证码为二维码或条形码时，则需要厨师将相应的验证码对准扫描区进行扫描，若验证码为数字码，则需要厨师输入相应的数字码进行验证。在一 实施例中，取出食材和钥匙可使用同一个验证码，也可以使用不同验证码。采用同一验证码，以减少输入操作的步骤。
在登录智能柜时，可进行人脸识别验证，验证成功也可打开柜门，即此过程无需验证码。验证过程中，将脸部对准摄像头进行人脸识别，比对成功则柜门打开；比对失败语音提示请进行人脸识别。人脸识别登录后，厨师可选择取食材以及钥匙，点击弹出取食材钥匙列表，点击取出。如果该单取完钥匙还有食材，则自动弹出提示请取食材，确定后取出食材。
在厨师取出食材后，智能柜可上传所取出的食材的明细信息至后台服务器，后台服务器可及时将这些明细信息反馈给用户，以便用户第一时间获取这些信息。
在一实施例中，当厨师从智能柜获取到钥匙或者当面接收到钥匙，以及准备好食材后，即可提供厨师到家的服务，即在用户家中准备饭菜。在服务结束后，若厨师是从智能柜中取出钥匙，则可以将钥匙重新存放(即归还)至智能柜中，并由***发送取钥匙码。在一实施例中，若用户提前到家，厨师也可直接将钥匙交还给用户，并由用户签收。
当钥匙存放在智能柜中后，用户可前往智能柜，点击取件，扫码取钥匙。如果正好此用户在柜机有快件待取，则扫码后跳转到取件列表，取件列表中一列对应取钥匙。
在一实施例中，在所述步骤410之前还包括：后台服务器接收厨师终端发送的身份信息，预先对厨师进行身份验证；验证通过后，厨师终端获取厨师的服务信息，并将服务信息上传至后台服务器。
在一实施例中，厨师可在厨师终端输入身份信息，并由后台服务器进行验证。在一实施例中，身份信息包括手机号码、姓名、身份证号码和照片等信息。在一实施例中，厨师还可缴纳一定的保证金。
后台服务器可对厨师进行审核验证，并确定验证通过还是驳回，当验证通过时可确认厨师的服务范围。
仅验证通过(即认证通过)的厨师可以接单，验证不通过的厨师可以再次提交认证直至通过为止。运营人员可以根据规则要求惩罚和停用厨师账号。
在一实施例中，厨师还可提交自身可提供的服务名称、服务简介、价格、是否支持食材配送等信息，并可上传相应图片。且厨师也可提交自身可服务的排期以及日常休假等时间。在一实施例中，后台服务器还可设置高峰时段加价 上限，因为在高峰时段，厨师需求较多，但厨师资源有限，所以可在高峰时段进行加价，但加价需要设置上限，加价上限可由后台服务器提前设置好。
在所述步骤450中，当接收到厨师的服务结束指令时，后台服务器向用户发送就餐通知。即厨师结束后，向后台服务器发送服务结束指令，后台服务器接收到服务结束指令后，再向用户发送就餐通知，以便用户及时就餐。
在一实施例中，在所述步骤450之前还包括：步骤4510、智能柜接收到厨师输入的开门指令(如验证码)，打开柜门以将钥匙存入智能柜。在步骤450之后，还包括：步骤4520、智能柜接收到用户输入的开门指令(如寄存码)，打开柜门以取出智能柜中的钥匙。
上述步骤中，厨师在服务结束后，需要重新将钥匙存放于智能柜。在一实施例中，厨师可根据原有的验证码打开智能柜，存入钥匙。用户在接收到就餐通知后，可前往智能柜，取出厨师归还的钥匙。在一实施例中，用户可根据用户原有的预约码打开智能柜。即分配给厨师的验证码和分配给用户的预约码均可使用两次，用户的预约码用来先存放钥匙和后取出钥匙，厨师的验证码用来先取出钥匙和后存放钥匙。
在一实施例中，所述步骤450之后还包括：步骤460、用户终端接收确认服务结束指令，并显示服务评价或服务打赏界面。
服务结束后，用户在确认页面点击确认服务结束，以便结束整个服务流程。在一实施例中，若用户不选择确认服务结束，则在一段时间后自动确认服务结束，例如在7天后自动确认服务结束。在一实施例中，用户还可对厨师的服务进行评价，例如打分和评论，用户还可对厨师进行打赏。在一实施例中，用户若对服务不满意，也可进行售后维权。
厨师可处理用户的售后退款维权订单，可选择回复或拒绝。拒绝后平台会进行仲裁处理。在一实施例中，厨师也可回复服务评价。
服务完成后，平台结算给厨师，厨师可在手机app钱包里查看收支记录并提现。
当用户发起维权，而厨师拒绝退款后，用户可发起客服介入，由客服进行仲裁，决定是否退款。另外，后台还可查看评价，处理商家举报的恶意评价，可根据屏蔽规则屏蔽评价。在一实施例中，可建立会员制度，查询会员基础信息及服务次数，并对会员打标签，例如该会员喜好的菜式类型等等，以便后续厨师更有针对性的服务。在一实施例中，后台可设置结算时间、方式及佣金比 例，查看结算单。
本实施例利用智能柜寄存钥匙，解决用户即使不在家，也可享受厨师到家的服务，厨师到家服务完成可将钥匙归还智能柜，平台还可提供保险，对于用户家庭财产安全提供双重保险；若用户选择厨师代购食材，平台可锁定派送入保鲜柜的食材，食材库存不足时可及时补货；平台统一代购和派送食材保证了用户对食材安全性的担忧，食材派送入保鲜柜或放入冰袋时效内配送两种方式灵活保证食材供应。
本实施例中，用户如果不在家也能享受厨师到家服务，满足用户上班时下单，下班后即可吃到热乎乎的饭菜的需求。如果是家宴邀请，也可以有更多的时间陪伴亲朋好友，不用全程在场。本实施例中，可由平台统一配送食材，对于选择供应商及处理食材问题提供了有效保障，并且也节约厨师前往菜市场选购的时间，可以专注于做菜。而保鲜柜的存储方式保证了食材新鲜和安全。
图5为另一实施例提供的一种上门服务的实现方法的流程图。如图5所示，本实施例提供的上门保洁服务的实现方法包括如下步骤。
步骤510、用户终端响应用户输入存放钥匙和/或购买保洁用品的指令，得到相应的保洁预约信息，并将所述保洁预约信息发送至后台服务器。
步骤520、后台服务器根据所述保洁预约信息生成相应的保洁预约订单，将所述保洁预约订单分配给保洁员终端。
步骤530、智能柜接收服务者输入的取件码并打开所述取件码对应的柜门，以使保洁员从智能柜中取出相应的钥匙和/或取出相应的保洁用品。
本实施例中，保洁终端可以理解为服务终端，保洁预约信息可以理解为订单信息，保洁预约订单可以理解为订单。
通过本公开提供的方法，解决了存放钥匙不安全、保洁用品质量不过关的问题。这样，用户不再需要全程陪同保洁员打扫，节约了大量的时间，即使用户不在家，也能享受上门保洁服务；通过购买保洁用品，可以保证保洁用品的安全，且为保洁员提供了方便。
在一实施例中，在所述步骤510之前还包括：步骤550、智能柜监听用户获取预约上门保洁服务的指令，并显示相应的预约二维码。
所述智能柜为普通的快递柜。本实施例提供的技术方案可在已有存量的快递柜上实现。当用户收快递或取快递时，可点击快递柜交互模块(显示屏)中的“上门保洁”按键(虚拟按键)进行预约上门保洁服务。
在一实施例中，当用户点击所述“上门保洁”按键后，快递柜的显示屏将显示相应的预约二维码。用户可通过微信、支付宝或者相应APP扫描所述预约二维码，并在扫描预约二维码后获取预约二维码包含的入口信息，入口信息将在后续步骤说明。
在一实施例中，还可通过扫描其他用户分享的预约二维码获取所述入口信息等等。
在一实施例中，用户可预先在用户终端安装上门保洁APP(实现本发明的软件)或微信小程序、微信公众号，通过上门保洁APP直接预约上门保洁服务。这样，能够节约时间、提高效率。
在一实施例中，在所述步骤550之前还包括后台服务器配置保洁员服务信息。
所述配置保洁员服务信息为后台服务器为保洁员配置服务范围、保洁价格和保洁档期等等。
在一实施例中，配置步骤如下：保洁员先通过保洁员终端(即保洁员自身的用户终端)上传自身的身份信息，所述身份信息为姓名、身份证号码、联系电话和照片中的至少一种。例如，保洁员A通过保洁员终端上传的身份信息包括：姓名为：A，身份证号码为：XXXX123456BBBB，联系电话为：179xxxx5234。
然后，向后台服务器申请上门保洁服务资格。后台服务器接收到保洁员的申请后，将对申请信息进行核实，核实成功后，将自动分配保洁员的上门保洁服务范围和上门保洁服务价格等。
在一实施例中，所述后台服务器还可在高峰阶段(即请求上门保洁服务的人员过多)调整上门保洁服务价格。例如，自动将上门保洁服务价格上涨10％或20％等等。
在一实施例中，所述后台服务器还生成派件码。当保洁用品余量(库存)不足时，为了避免保洁员无法清洁的问题，后台服务器将自动生成派件码，并将派件码发送至派送终端(派送员的用户终端)。这样，派送员便可以根据派件码快速完成保洁用品的配送。
在一实施例中，所述后台服务器还可添加保洁用品的图片。这样，用户在选择、购买保洁用品时，便可查看保洁用品的名称、生产日期和生厂商等信息，从而选择合适的保洁用品。
所述步骤510中，用户在扫描预约二维码后，将获取预约二维码包含的入 口信息，所述入口信息是指一个输入界面。用户可在所述输入界面填写上门保洁服务地址、上门保洁服务时间、上门保洁服务方式、联系人电话和留言等等。在一实施例中，所述上门保洁服务方式包括存放钥匙或不存放钥匙以及购买保洁用品和不购买保洁用品。这样便可以得到所述保洁预约信息。在一实施例中，所述保洁预约信息为上门保洁服务地址、上门保洁服务时间、上门保洁服务方式、联系人电话和留言中的至少一种，并将得到的保洁预约信息发送至后台服务器。
例如，用户在所述输入界面选择存放钥匙和不购买保洁用品，填写的服务时间为2018年7月4日早上8：00至早上11：00、服务地址为深圳市南山区XX街道BB单元CC栋DD01室、联系人电话为135xxxx1278、留言的内容为“厕所比较脏，烦请帮忙清洁干净”；然后，保洁终端将用户选择或输入的保洁预约信息发送至后台服务器。
在一实施例中，用户在完成所述保洁预约信息的选择或输入后，生成相应的上门保洁服务账单，所述上门保洁服务账单包括所述保洁预约信息和当前时间等。用户可通过所述上门保洁服务账单确定保洁预约信息。所述步骤520中，后台服务器根据接收到的保洁预约信息生成相应的保洁预约订单，并将生成的保洁预约订单分配至所述保洁员终端。在一实施例中，所述预约保洁订单包含所述保洁预约信息，例如包含所述服务地址和服务时间等等。
在一实施例中，后台服务器将保洁预约订单分配至保洁员终端的方式包括：自动分配和自主选单。
所述自动分配是指由后台服务器将保洁预约订单随机分配至保洁员终端。在一实施例中，自动分配之前需判断随机分配的保洁员是否空闲(即是否还存在未完成的保洁预约订单)。这一方式，能够保证所有的保洁员能够分配到订单。
在一实施例中，所述自动分配还包括就近分配。在一实施例中，保洁员可先通过保洁员终端选择服务范围，然后由后台服务器根据服务范围将预约订单随机分配至保洁员终端。例如，保洁员A将服务范围选择为南山区，那么后台服务器只能将上门保洁服务地址为南山区的保洁预约订单自动分配给保洁员A，而上门保洁服务地址为宝安区、福田区或龙岗区等的保洁预约订单无法分配给保洁员A。
所述自主选单是指后台服务器将所有的保洁预约订单分配至所有保洁员，保洁员可通过保洁员终端进行抢单(即自主选择保洁预约订单)。由于一个保洁 预约订单只能分配至一个保洁员终端，那么当保洁员抢单后，需要对保洁预约订单进行锁定，这样，其他保洁员便不能对被锁定的保洁预约订单进行抢单。这一方式，使得保洁员可以根据自身的条件选择的保洁预约订单。
在一实施例中，所述保洁预约订单还包括用于取出钥匙的第一取件码和用于取出保洁用品的第二取件码。第一取件码和第二取件码的作用将在后续步骤中说明。
所述步骤530中，当用户输入的保洁预约信息包括选择存放钥匙时，保洁员在可通过所述第一取件码取出用户存放的钥匙，并在保洁完成后，通过自身用户终端登录智能柜选择归还钥匙；当用户输入的保洁预约信息包括选择购买保洁用品时，保洁员在可通过所述第二取件码取出相应的保洁用品；当用户输入的保洁预约信息包括选择存放钥匙和购买保洁用品时，保洁员在可通过所述第一取件码取出用户存放的钥匙和通过所述第二取件码取出相应的保洁用品，并在保洁完成后，通过自身用户终端登录智能柜选择归还钥匙。在一实施例中，保洁员通过人脸识别方式登录所述智能柜，并取出保洁用品和/或钥匙。
预先收集所有保洁员的人脸信息(人脸标识(identity，ID))，并将人脸ID存储至后台服务器中。在一实施例中，所述后台服务器与前述后台服务器可以是相同，也可以是不同，也就是说，所述后台服务器可以是智能柜自身的后台服务器。由于所述智能柜设置有人脸识别模块，这样，保洁员除了可以通过第一取件码和第二取件码取出钥匙和保洁用品外，还可以先使用“刷脸”方式登录智能柜，再取出相应的钥匙和保洁用品。
在一实施例中，在保洁员通过自身的用户终端(即保洁员终端)选择保洁预约订单(即上述中的自主选单)后，或者接收到后台服务器自动分配的保洁预约订单(即自动分配)后，智能柜将获取保洁员身份的信息，这样，在保洁员“刷脸”登录智能柜时，便可以核实保洁员的身份的信息，避免取走其他用户的钥匙或保洁用品。例如，保洁员A接收的订单是对地址为B的用户进行上门保洁，保洁员C接收的订单是对地址为D的用户进行上门保洁，如果不核实保洁员的身份的信息，那么有可能保洁员A取走地址为D的用户的钥匙和保洁用品。
与取件码(第一取件码和第二取件码)相比，“刷脸”方式明显更加安全、可靠、便捷的特点。
在一实施例中，当用户选择存放钥匙时，所述步骤520之后以及530之前 还包括：智能柜接收所述用户输入的寄存码并打开寄存码对应的柜门，以使所述用户通过智能柜进行存放钥匙。
在一实施例中，用户在保洁预约信息选择存放钥匙后，必须在保洁员取出钥匙之前，将钥匙存入智能柜中。在一实施例中，用户可通过后台服务器发送的寄存码存放钥匙。
在一实施例中，通过智能柜的语音识别模块完成存放钥匙。在一实施例中，所述智能柜配置有语音识别模块，在保洁预约信息选择存放钥匙后，所述智能柜将发出相应的语音提醒，用户可根据语音提醒完成钥匙的存放。
在一实施例中，用户在保洁预约信息选择存放钥匙后，也可以选择直接将钥匙交付给保洁员。
在一实施例中，所述步骤520之后和步骤530之前还包括：当用户选择存放钥匙时，后台服务器为用户购买相应的保险。
当用户选择存放钥匙时，后台服务器自动获取用户的个人信息，并根据获取得到的个人信息买用户购买保险。在一实施例中，所述个人信息包括用户姓名和用户身份证号码。这对于用户、用户家庭无疑是多了一份安全保障。
在一实施例中，在保洁员在智能柜归还钥匙后，自动收取上门保洁服务费用。在一实施例中，用户可先将自身的支付宝、微信与上门保洁APP绑定，当保洁员归还钥匙后，将自动从支付宝、微信或者上门保洁APP的“钱包”自动扣除相应的上门保洁服务费用。当用户余额不足，无法支付本次上门保洁服务费用时，将通过短信的方法提醒用户及时充值。
在一实施例中，在所述步骤540之后还包括：步骤560、用户终端接收用户根据完成的保洁情况对上门保洁服务输入的相应的评价。
当保洁员完成保洁后，用户可以通过自身的用户终端扫码取出保洁员归还的钥匙。还可以通过用户终端对保洁员的上门保洁服务进行评价以及打赏。例如，用户A对本次上门保洁服务的评价为“服务优秀”，并向保洁员A打赏人民币5元。与此同时，保洁员也可以接收(通过自身的用户终端查看)到用户的评价。
在一实施例中，当用户对保洁员进行恶意差评时，保洁员可通过保洁员终端对恶评(恶意评价)进行举报，后台服务器核实后将自动对用户暂停上门保洁服务。
在一实施例中，保洁员可通过自身的用户终端(保洁员终端)将上门保洁 服务费提现至银行卡、微信、支付宝等。
图6为一实施例提供的一种上门服务的实现***的结构框图。参见图6，本实施例提供的***包括用户终端100、服务终端200、后台服务器300以及智能柜400。
用户终端100，设置为当接收到用户的下单指令时，获取订单信息，并将所述订单信息发送至后台服务器300；所述后台服务器300生成寄存码和取件码，将所述寄存码发送至所述用户终端100，将所述寄存码和所述取件码发送至智能柜400，并根据所述订单信息生成订单，将所述订单分配给服务终端200以及将所述取件码发送至所述服务终端200；所述智能柜400，设置为接收所述用户输入的寄存码并打开寄存码对应的柜门，以使所述用户将钥匙存放于所述智能柜400中以及接收服务者输入的取件码并打开所述取件码对应的柜门，以使所述服务者从所述智能柜400中获取所述钥匙，实现上门服务。
本实施例通过用户将钥匙放入智能柜中，使得服务者可从智能柜中获取钥匙，进而实现即使用户不在需要服务的地址，服务者也可提供上门服务，大大提高了上门服务的便捷性，减少了用户的等待时间，且通过智能柜的设置提高了上门服务的安全性和可靠性。
本实施例还提供一种上门服务的实现***，该***结构框图如图6所示，该***包括用户终端100、服务终端200、智能柜400以及后台服务器300。
所述用户终端100设置为当接收用户的下单指令时，获取订单信息并提交订单至后台服务器300；所述后台服务器300还设置为将订单分配给服务终端200，并在接收到厨师的接单指令后，向用户终端100发送下单成功通知；以及当接收到服务终端100的服务结束指令时，向用户终端100发送就餐通知。
在一实施例中，所述服务终端200还设置为接收厨师输入的接单指令以及服务结束指令，并将接收到的接单指令以及服务指令发送至后台服务器300。
在一实施例中，所述智能柜400设置为接收用户输入的开门指令，打开柜门以将钥匙存放于智能柜400中；以及还设置为接收厨师输入的开门指令，打开柜门以取出用户预先存放的钥匙。
在一实施例中，所述智能柜400还设置为接收服务者输入的取件码，打开取件码对应的柜门以取出预先存入在智能柜中的食材。
在一实施例中，所述智能柜400具有保鲜功能。
关于上述实现***的技术细节在前面的实现方法中已有说明，故不再赘述。
本实施例中，用户在线下单，确定订单信息后提交订单，后台服务器将订单分配给厨师，并在厨师接单后反馈用户下单成功通知，用户将钥匙存放于智能柜，然后厨师从智能柜取出钥匙，这样厨师即可自行前往用户家中提供厨师到家服务，在厨师服务结束后，向用户发送就餐通知，整个流程无需用户过多准备，用户到家即可享受到准备好的饭菜，从而实现快速、方便的厨师到家的服务。
请参阅图6，本实施例还提供一种上门服务的实现***10，上门服务的实现***10包括：用户终端110，设置为响应用户输入存放钥匙和/或购买保洁用品的指令，得到相应的保洁预约信息，并将所述保洁预约信息发送至后台服务器300；后台服务器300，设置为根据所述保洁预约信息生成相应的保洁预约订单，并将所述保洁预约订单分配给服务终端200；智能柜400，设置为接收服务者输入的取件码并打开所述取件码对应的柜门以使所述服务者从智能柜中取出相应的钥匙和/或取出相应的保洁用品。
在一实施例中，智能柜400还设置为监听用户获取预约上门保洁服务的指令，并显示相应的预约二维码。
在一实施例中，所述智能柜400还设置为接收所述服务者输入的取件码，并打开所述柜门以使所述服务者在完成上门保洁服务后，通过所述智能柜归还钥匙。
在一实施例中，所述订单信息包括上门保洁服务地址、上门保洁服务时间、上门保洁服务方式、联系人电话和留言中的至少一种。
关于上述用户终端110、后台服务器120以及服务终端130的技术细节已在上述步骤中详述，故此不做赘述。

Claims (23)

  1. 一种上门服务的实现方法，应用于用户终端，包括：
    当接收到用户的下单指令时，获取订单信息并将所述订单信息发送至后台服务器；
    接收所述后台服务器发送的寄存码以使用户将所述寄存码输入智能柜并将钥匙存放于所述智能柜中，使服务者提供上门服务。
  2. 根据权利要求1所述的方法，在所述接收所述后台服务器发送的寄存码之后，还包括：
    接收确认服务结束指令，并显示服务评价或服务打赏界面。
  3. 根据权利要求1或2所述的方法，其中，所述当接收到用户的下单指令时，获取订单信息并将所述订单信息发送至后台服务器包括：
    当接收到用户的下单指令时，获取所述用户输入的用户信息、服务地址、服务时间和服务方式；
    根据所述用户信息、所述服务地址、所述服务时间和所述服务方式生成订单信息；
    将订单信息上传至所述后台服务器。
  4. 根据权利要求3所述的方法，其中，所述服务方式包括需要代购食材或不需要代购食材。
  5. 根据权利要求1-4任一项所述的方法，还包括：
    接收所述后台服务器发送的身份验证结果；
    若所述验证结果为通过，则获取所述服务者的服务信息，并将所述服务信息上传至所述后台服务器。
  6. 根据权利要求1所述的方法，其中，所述订单信息包括以下至少之一：上门保洁服务地址、上门保洁服务时间、上门保洁服务方式、联系人电话和留言。
  7. 根据权利要求1或6所述的方法，在所述接收所述后台服务器发送的寄存码之后，还包括：
    接收所述用户根据完成的保洁情况对上门保洁服务输入的相应的评价。
  8. 一种上门服务的实现方法，应用于后台服务器，包括：
    接收订单信息，并生成寄存码和取件码；
    将所述寄存码发送至用户终端，将所述寄存码和所述取件码发送至智能柜，并根据所述订单信息生成订单，将所述订单分配给服务终端以及将所述取件码 发送至所述服务终端以使服务者将所述取件码输入智能柜并从所述智能柜中获取钥匙，实现上门服务。
  9. 根据权利要求8所述的方法，在所述根据所述订单信息生成订单，将所述订单分配给服务终端之后，还包括：
    接收所述服务终端发送的接单指令，向所述用户终端发送下单成功通知；
    当接收到所述服务终端发送的服务结束指令时，向所述用户终端发送就餐通知。
  10. 根据权利要求8或9所述的方法，在所述接收订单信息，并生成寄存码和取件码之前，还包括：
    预先根据从所述服务终端获取的身份信息对所述服务者进行身份验证；
    向所述服务终端发送身份验证结果。
  11. 根据权利要求8所述的方法，其中，所述订单信息包括以下至少一种上门保洁服务地址、上门保洁服务时间、上门保洁服务方式、联系人电话和留言。
  12. 一种上门服务的实现方法，应用于智能柜，包括：
    接收用户第一次输入的寄存码并打开所述寄存码对应的柜门，以使所述用户将钥匙存放于所述智能柜中；
    接收服务者第一次输入的取件码并打开所述取件码对应的柜门，以使所述服务者从所述智能柜中获取所述钥匙，实现上门服务。
  13. 根据权利要求12所述的方法，在所述接收服务者第一次输入的取件码并打开所述取件码对应的柜门之前，还包括：
    所述智能柜接收配送人员输入的派件码，并打开所述派件码对应的柜门以供所述配送人员将食材预先存入所述智能柜中。
  14. 根据权利要求12所述的方法，在所述接收服务者第一次输入的取件码并打开所述取件码对应的柜门之后，还包括：
    接收所述服务者第二次输入的取件码，打开所述取件码对应的柜门以使所述服务者在完成上门服务后，将所述钥匙存入所述智能柜。
  15. 根据权利要求14所述的方法，在所述接收所述服务者第二次输入的取件码，打开所述取件码对应的柜门之后，还包括：
    接收所述用户第二次输入的寄存码，打开所述寄存码对应的柜门以使所述用户取出所述智能柜中的钥匙。
  16. 根据权利要求12或14所述的方法，在所述接收用户第一次输入的寄存码并打开所述寄存码对应的柜门之前，还包括：
    监听所述用户获取预约上门保洁服务的指令，并显示相应的预约二维码。
  17. 一种上门服务的实现***，包括：
    用户终端，设置为当接收到用户的下单指令时，获取订单信息，并将所述订单信息发送至后台服务器；
    所述后台服务器，设置为生成寄存码和取件码，将所述寄存码发送至所述用户终端，将所述寄存码和所述取件码发送至智能柜，并根据所述订单信息生成订单，将所述订单分配给服务终端以及将所述取件码发送至所述服务终端；
    所述智能柜，设置为接收所述用户输入的寄存码并打开所述寄存码对应的柜门，以使所述用户将钥匙存放于所述智能柜中以及接收服务者输入的取件码并打开所述取件码对应的柜门，以使所述服务者从所述智能柜中获取所述钥匙，实现上门服务。
  18. 根据权利要求17所述的***，所述服务器还设置为：接收所述服务终端发送的接单指令，向所述用户终端发送下单成功通知，以及当接收到所述服务终端发送的服务结束指令后，向所述用户终端发送就餐通知。
  19. 根据权利要求18所述的***，其中，所述智能柜还设置为接收配送人员输入的派件码，并打开所述派件码对应的柜门以使所述配送人员将食材存入所述智能柜中。
  20. 根据权利要求19所述的***，其中，所述智能柜具有保鲜功能。
  21. 根据权利要求17所述的***，其中，
    所述智能柜还设置为监听用户获取预约上门保洁服务的指令，并显示相应的预约二维码。
  22. 根据权利要求17所述的***，其中，所述智能柜还设置为接收所述服务者输入的取件码，并打开所述取件码对应的柜门以使所述服务者在完成上门保洁服务后，通过所述智能柜归还钥匙。
  23. 根据权利要求17所述的***，其中，所述保洁预约信息包括以下至少之一：上门保洁服务地址、上门保洁服务时间、上门保洁服务方式、联系人电话和留言。
PCT/CN2018/110571 2018-07-13 2018-10-17 上门服务的实现方法及*** WO2020010743A1 (zh)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
CN201810772398.9 2018-07-13
CN201810772398.9A CN108961102A (zh) 2018-07-13 2018-07-13 一种厨师到家的实现方法及***
CN201810815605.4A CN109117969A (zh) 2018-07-16 2018-07-16 一种上门保洁服务的实现方法及其***
CN201810815605.4 2018-07-16

Publications (1)

Publication Number Publication Date
WO2020010743A1 true WO2020010743A1 (zh) 2020-01-16

Family

ID=69143167

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2018/110571 WO2020010743A1 (zh) 2018-07-13 2018-10-17 上门服务的实现方法及***

Country Status (1)

Country Link
WO (1) WO2020010743A1 (zh)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111882336A (zh) * 2020-08-06 2020-11-03 中国烟草总公司西藏自治区公司 一种智能卷烟样品收发方法、信息处理装置及收发柜
CN114299657A (zh) * 2021-12-29 2022-04-08 广州绿怡信息科技有限公司 一种基于手机回收机回收大屏移动电子终端设备的方法

Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020099589A1 (en) * 2001-01-23 2002-07-25 Rice Bronwyn C. Method for providing home-cooked ethnic dishes by native-trained chefs through a chef agency
CN104217304A (zh) * 2014-09-23 2014-12-17 深圳市爱洁家环保科技有限公司 保洁服务信息管理***和保洁服务信息处理方法
CN105160770A (zh) * 2015-08-06 2015-12-16 武汉市宅车优优科技有限公司 一种无需车主与服务人员直接接触的智能养车***
CN105631524A (zh) * 2016-02-26 2016-06-01 苏州通威网络科技有限公司 一种预约家宴厨师的app管理方法
CN107204081A (zh) * 2017-05-23 2017-09-26 王毛毛 干洗速递智能存取***及干洗速递智能柜
CN107274262A (zh) * 2017-06-06 2017-10-20 广州畅途汽车技术开发有限公司 一种基于智能硬件的社区化汽车服务***
CN107978093A (zh) * 2017-10-26 2018-05-01 深圳市丰巢科技有限公司 一种基于物联网的智能柜控制***
CN108090592A (zh) * 2016-11-23 2018-05-29 扬州日顿食品实业发展有限公司 一种预约家宴厨师的管理***

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020099589A1 (en) * 2001-01-23 2002-07-25 Rice Bronwyn C. Method for providing home-cooked ethnic dishes by native-trained chefs through a chef agency
CN104217304A (zh) * 2014-09-23 2014-12-17 深圳市爱洁家环保科技有限公司 保洁服务信息管理***和保洁服务信息处理方法
CN105160770A (zh) * 2015-08-06 2015-12-16 武汉市宅车优优科技有限公司 一种无需车主与服务人员直接接触的智能养车***
CN105631524A (zh) * 2016-02-26 2016-06-01 苏州通威网络科技有限公司 一种预约家宴厨师的app管理方法
CN108090592A (zh) * 2016-11-23 2018-05-29 扬州日顿食品实业发展有限公司 一种预约家宴厨师的管理***
CN107204081A (zh) * 2017-05-23 2017-09-26 王毛毛 干洗速递智能存取***及干洗速递智能柜
CN107274262A (zh) * 2017-06-06 2017-10-20 广州畅途汽车技术开发有限公司 一种基于智能硬件的社区化汽车服务***
CN107978093A (zh) * 2017-10-26 2018-05-01 深圳市丰巢科技有限公司 一种基于物联网的智能柜控制***

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111882336A (zh) * 2020-08-06 2020-11-03 中国烟草总公司西藏自治区公司 一种智能卷烟样品收发方法、信息处理装置及收发柜
CN114299657A (zh) * 2021-12-29 2022-04-08 广州绿怡信息科技有限公司 一种基于手机回收机回收大屏移动电子终端设备的方法
CN114299657B (zh) * 2021-12-29 2023-06-13 广州绿怡信息科技有限公司 一种基于手机回收机回收大屏移动电子终端设备的方法

Similar Documents

Publication Publication Date Title
US20230325906A1 (en) Online ordering for in-shop service
US20140379522A1 (en) System and method for interactive shopping
US20150039450A1 (en) Customer-based wireless food ordering and payment system and method
CN104268692A (zh) 基于网络的餐饮智能管理***
US20170330127A1 (en) Bespoke Service-On-Demand Platform Enabling Staff-To-Staff Requests
JP2005527017A (ja) 飲食業界において端末と携帯機を用いることによる顧客本位の注文、支払いシステム
US20230081112A1 (en) Home automation and concierge system and method for a physical community or neighborhood
WO2020010743A1 (zh) 上门服务的实现方法及***
AU2014225288A1 (en) Method and system for managing tenant services
AU2021102989A4 (en) Computer-implemented purchaser prioritization system and method
JP6968332B1 (ja) 注文管理装置、注文管理プログラム、及び注文管理方法
JP2019179582A (ja) サービス再予約装置、サービス再予約方法、およびサービス再予約プログラム
KR101599469B1 (ko) 쇼핑 서비스 제공 시스템 및 쇼핑 서비스 제공 방법
JP2021101342A (ja) 情報処理システム、商品情報処理装置、方法及びコンピュータプログラム
AU2021268690A1 (en) System and method for facilitating online reservations
JP2020030773A (ja) オーダー端末、オーダー決済連携システム、セルフ決済方法、オーダー決済連携方法、オーダー決済連携サーバ及びプログラム
JP2022096787A (ja) 情報処理装置、情報処理方法及び情報処理プログラム
CN105378787A (zh) 店铺用***
JP2022130010A (ja) ミールサービス提供支援システム
WO2017216982A1 (ja) 商品情報処理装置、方法及びコンピュータプログラムを記録したコンピュータ読取可能な記録媒体
JP7199841B2 (ja) 物品買取システム、物品譲渡用アプリケーションソフトウェア
AU2021202258A1 (en) A computer-enabled method, system and computer program for autonomously allocating and managing a space, furniture, equipment and/or a service via an electronic device
JP2018026003A (ja) 商品情報処理装置、方法及びコンピュータプログラム
KR102551908B1 (ko) 포터블 키오스크를 적용한 무인 매장 운용시스템
JP7283277B2 (ja) サーバー装置、および制御プログラム

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 18925896

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 18925896

Country of ref document: EP

Kind code of ref document: A1