WO2019144585A1 - Virtual robot control method, device and equipment, and readable storage medium - Google Patents

Virtual robot control method, device and equipment, and readable storage medium Download PDF

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Publication number
WO2019144585A1
WO2019144585A1 PCT/CN2018/096881 CN2018096881W WO2019144585A1 WO 2019144585 A1 WO2019144585 A1 WO 2019144585A1 CN 2018096881 W CN2018096881 W CN 2018096881W WO 2019144585 A1 WO2019144585 A1 WO 2019144585A1
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WO
WIPO (PCT)
Prior art keywords
information
virtual robot
consultation
target group
product
Prior art date
Application number
PCT/CN2018/096881
Other languages
French (fr)
Chinese (zh)
Inventor
徐国强
王佳
蔡健
Original Assignee
深圳壹账通智能科技有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 深圳壹账通智能科技有限公司 filed Critical 深圳壹账通智能科技有限公司
Priority to SG11201912809PA priority Critical patent/SG11201912809PA/en
Publication of WO2019144585A1 publication Critical patent/WO2019144585A1/en

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/03—Credit; Loans; Processing thereof
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/185—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast with management of multicast group membership

Definitions

  • the present application relates to the field of communication interaction technologies, and in particular, to a method, device, device and readable storage medium for controlling a virtual robot.
  • the main purpose of the present application is to provide a control method, device, device, and readable storage medium for a virtual robot, which aims to solve the problem that the virtual robot does not support group chat, complicated operation, and low consulting efficiency in the prior art.
  • the present application provides a method for controlling a virtual robot, and the method for controlling the virtual robot includes the following steps:
  • the present application further provides a control device for a virtual robot, where the control device of the virtual robot includes:
  • a configuration module configured to receive an account type configuration instruction, and configure an account type of the virtual robot as a personal account type to support group consultation;
  • the returning module is configured to receive the consulting information sent by the members of the target group to the virtual robot, and return the reply information corresponding to the consulting information to the target group.
  • the present application further provides a control device for a virtual robot, the control device of the virtual robot comprising: a memory, a processor, a communication bus, and a control program of the virtual robot stored on the memory;
  • the communication bus is used to implement connection communication between a processor and a memory
  • the processor is configured to execute a control program of the virtual robot to implement the following steps:
  • the present application also provides a readable storage medium storing one or more programs, the one or more programs being executable by one or more processors Used for:
  • the control method, device, device and readable storage medium of the virtual robot of the embodiment configure the account type of the virtual robot as a personal account type supporting group consultation; when receiving the invitation instruction and having the group consultation requirement, the virtual robot is Adding to the target group corresponding to the invitation instruction; receiving the consultation information sent by each member of the target group to the virtual robot, and determining the corresponding reply information according to the consultation information, and returning the reply information to the target group to target the target The consultation information of each member of the group is replied.
  • the virtual robot is added to the target group, and the consultation information of each member in the target group is replied, so that each member of the target group can communicate with the robot alone. It simplifies the user's consulting operation and improves the efficiency of consultation.
  • FIG. 1 is a schematic flow chart of a first embodiment of a method for controlling a virtual robot according to the present application
  • FIG. 2 is a schematic flow chart of a second embodiment of a method for controlling a virtual robot according to the present application
  • FIG. 3 is a schematic flow chart of a third embodiment of a method for controlling a virtual robot according to the present application.
  • FIG. 4 is a schematic diagram of functional modules of a first embodiment of a control device for a virtual robot of the present application
  • FIG. 5 is a schematic diagram of functional modules of a second embodiment of a control device for a virtual robot of the present application.
  • FIG. 6 is a schematic structural diagram of a device in a hardware operating environment involved in a method according to an embodiment of the present application.
  • the application provides a method for controlling a virtual robot.
  • FIG. 1 is a schematic flowchart diagram of a first embodiment of a method for controlling a virtual robot according to the present application.
  • the control method of the virtual robot includes:
  • Step S10 Receive an account type configuration instruction, and configure an account type of the virtual robot as a personal account type to support group consultation;
  • the virtual robot of this embodiment is a smart virtual account for chat, question and answer, etc. used on the APP, and is mainly used for consulting financial products, loan products, etc. of financial institutions, and is managed through a management platform.
  • the user may need various consultation information.
  • the basic information consultation of various wealth management products and loan products is carried out through the virtual robot, and on the other hand, the information obtained by the consultation needs to be shared with other information.
  • Professional users to obtain other professional users' reference opinions on this wealth management product. Considering that when users conduct product consultation information, there may be omissions in some problems, forgetting the phenomenon of consultation, or sharing the consultation information to other professional users, there is a phenomenon of sharing errors.
  • the user, the virtual robot, and other professional users are preferably established to form a chat group, and the consultation information is shared by the group to prevent missing consultation or sharing errors.
  • the account type of each chat member is required to be a personal account type, that is, only a virtual robot of a personal account type can join the chat group.
  • the account type of the virtual robot is configured as a personal account type by receiving an account type configuration instruction.
  • the account type configuration command is used to indicate the configuration account type. Since the account type includes two types of personal accounts and public accounts, the configuration instructions also include two types, one for personal account configuration and the other for public account configuration. When the configuration instruction is received, the type of the configuration instruction is determined.
  • the virtual robot's account type is configured as a personal account type to support group consultation; and when the configuration instruction type is public Type, which indicates that this virtual robot is of a type used for public services, thus configuring it as a public account type.
  • the account type configuration instruction received by the embodiment is a configuration instruction determined by the management platform as a personal type for configuring the virtual robot's account type as a personal account type to ensure that group consultation can be supported.
  • Step S20 when receiving the invitation instruction, adding the virtual robot to the target group corresponding to the invitation instruction.
  • this virtual robot can support group chat consultation. Because virtual robots and individual users cannot actively join any chat group at will, they need invitations from members of the chat group. At the invitation, the inviter and the virtual robot are required to have a friend relationship, and any member of the chat group adds the virtual robot as a friend. After the virtual robot passes, the arbitrary member establishes a friend relationship with the virtual robot. The invitation of any member can be added to the chat group in which they are located. That is, the member in the chat group that has a friend relationship with the virtual robot sends an invitation instruction to the virtual robot. When receiving the invitation instruction, the virtual robot is added to the chat group corresponding to the invitation instruction, and the chat group is used as the target group.
  • the chat group includes members a1, a2, and a3, wherein a2 and the virtual robot a are friends, so that a2 can issue an invitation instruction to a, and add a to the chat group to form members including a, a1, a2, and a3.
  • Target group, a1, a2 and a3 in the target group can all consult a.
  • Step S30 receiving the consultation information sent by each member of the target group to the virtual robot, and returning the reply information corresponding to the consultation information to the target group.
  • each member of the target group can send advisory information to the virtual robot.
  • Group chats exist in the form of dialog boxes. Each member inputs and sends information in their respective dialog boxes. Other members can receive and view the information sent in their corresponding dialog boxes.
  • the virtual robot is managed through the management platform, and the information sent by each member is correspondingly sent to the management platform, and the reply information is returned to each member's dialog box through the management platform. Considering that there are many members participating in the group chat in the target group, some problems may not be directed to the virtual robot.
  • the judgment mechanism is set on the received information, and the received information is clearly targeted.
  • the virtual robot conducts product consultation or inquiry information, such as the unit price of a product, or clearly indicates the robot's response, such as the indication of carrying the robot type, or the instruction mode of the @robot.
  • the received information is used as the consultation information sent to the virtual robot.
  • the management platform is provided with multiple types of reply information, and the reply information corresponding to the consultation information is determined from the plurality of types of reply information according to the consultation information.
  • the corresponding reply information is returned to the target group and displayed in the dialog box of each member of the target group for each member to view, so that each member can directly consult with the virtual robot to understand the product information.
  • the account type of the virtual robot is configured as a personal account type that supports group consultation; when an invitation instruction is received and a group consultation request is received, the virtual robot is added to the target group corresponding to the invitation instruction. Receiving consultation information sent by each member of the target group to the virtual robot, and determining corresponding reply information according to the consultation information, and returning the reply information to the target group to reply to the consultation information of each member in the target group .
  • the virtual robot is added to the target group, and the consultation information of each member in the target group is replied, so that each member of the target group can communicate with the robot alone. It simplifies the user's consulting operation and improves the efficiency of consultation.
  • a second embodiment of the control method of the virtual robot of the present application is proposed.
  • the steps to add the virtual robot to the target group corresponding to the invitation instruction include:
  • Step S40 Receive product reference information, and determine a target virtual robot that is a product reference information corresponding to the product service, to associate the product reference information with the target virtual robot.
  • the virtual robot of the present embodiment is mainly used for consulting various products such as financial products and loan products of financial institutions, thereby adding virtual robots to target groups in the management platform for consultation among members of the target group. prior to.
  • the management platform needs to configure relevant information of various products to reply to the consulting information according to the relevant materials, and this is used to reply to the information for product consulting information as product reference information.
  • different products can be set to correspond to different virtual robots, that is, a virtual robot serves a class of products.
  • the virtual robot A is added to the target group. There may be many users who need to consult at the same time. If each virtual robot only provides one virtual robot to provide services to its corresponding products, the user will wait longer. Therefore, each virtual robot can be provided with multiple virtual robots for service. For example, the virtual robot in A can set multiple virtual robots such as A1, A2, and A3. The specific quantity can be determined according to the amount of product consultation serviced by the virtual robot. When there is more consultation information for a certain product, the number of virtual robots serving the product is set to be larger to meet the consulting needs of the user.
  • each virtual robot After classifying and managing different products and virtual robots, receiving product reference information, first determining the product corresponding to the product reference information, and then determining the target virtual robot serving the product to associate the product reference information with the target virtual robot .
  • each virtual robot can be set with a number that characterizes its uniqueness.
  • the product reference information corresponding to the corresponding three types of products 1, 2, and 3 also carry the numbers a, b, and c respectively;
  • the product reference information obtain the number carried in it, such as the number b, and determine the virtual robot in the virtual robot that is consistent with the number, that is, the virtual robot B, thereby associating the received product reference information with the virtual robot B.
  • the keyword carried in the consultation information is extracted, the keyword and the product reference information are matched, and the reply information is returned to the target group.
  • one type of virtual robot corresponds to all products, and product reference information of any one of the received products is associated with such virtual robot to reply to the consulting information according to the product reference information.
  • the steps of adding the virtual robot to the target group corresponding to the invitation instruction include:
  • the virtual robot serving as the product corresponding to the invitation instruction is determined, and the virtual robot of the service is added to the target group corresponding to the invitation instruction.
  • the identifier of the oxygen loan is set to 1
  • the identifier of the i loan is 2
  • the identifier of the home e-loan is 3
  • the user selects according to the identifiers 1, 2, and 3, and respectively adds
  • the robots for oxygen loans, i loans, and home e-loan services are friends and are displayed in the user's friends list. Also in order to distinguish the added virtual robots in the buddy list, the virtual robots also carry the identifiers when displayed in the buddy list.
  • the user When the virtual robot is invited to the target group for group consultation, the user issues an invitation instruction according to the identifier of the virtual robot according to the product selection table that needs to be consulted, such as oxygen loan, and then selects the virtual robot corresponding to the identifier 1 to issue an invitation instruction.
  • the management platform receives the invitation instruction, the identifier for the invitation instruction is determined, so that the corresponding product can be determined according to the identifier corresponding to the invitation instruction, and then the virtual robot serving the product is determined.
  • the virtual robots serving the products are added to the target group corresponding to the invitation instruction for consultation by each member of the target group.
  • the step of receiving the consultation information sent by each member of the target group to the virtual robot and returning the response information corresponding to the consultation information to the target group includes:
  • Step S31 when receiving the consultation information sent by each member of the target group to the virtual robot, determining whether the consultation information is for the product served by the virtual robot;
  • the consulting information sent by each member of the target group to the virtual robot is received, it is determined whether the consulting information is for the product served by the virtual device, that is, for consulting Product parameters. If the product served by the virtual robot added in the target group is the wealth management product A, the consulting information for the wealth management product A may include: the minimum purchase amount of the wealth management product A, the purchase time limit, and the interest rate of each time limit. Considering that when members consult, they usually enter a sentence for consultation, so as to judge whether the consultation information is for the product served by the virtual robot, extract the keyword in the sentence as the consultation information, such as extracting the "time limit". Or judged by keywords such as "interest rate".
  • Step S32 When the consultation information is for the product served by the virtual robot, the reply information corresponding to the consultation information is obtained from the product reference information, and the corresponding reply information is returned to the target group.
  • the reply information corresponding to the consultation information is obtained from the product reference information, and the acquisition operation is performed by the keyword. For example, if the consultation information is “How much does it cost to purchase a product” or “What is the risk of purchasing this product?” When receiving the previous consultation information, extract the keyword “How much money” and look for the money related information from the product reference information. Keywords, considering that different customers' expression habits are inconsistent, there are many different words expressing a meaning phenomenon, so that multiple different words expressing the same meaning are classified into one word to match, such as how much money, how Buying, a lot of money, etc.
  • the method further includes:
  • Step S33 When the consultation information is not for the product served by the virtual robot, the preset reference information is invoked, and the reply information corresponding to the consultation information is determined according to the preset reference information.
  • the relevant information is Preset reference information to respond to inquiries that are not relevant to the product.
  • This preset reference information is different from the product reference information, and the product reference information is associated with different virtual robots depending on the product, and the preset reference information is information common to all different products.
  • the preset reference information is called to reply to the consultation information.
  • This preset reference information is set in advance for daily questions or chats, such as how to consult the weather today.
  • the reply information corresponding to the consultation information When determining the reply information corresponding to the consultation information according to the preset reference information, the same keyword is extracted from the consultation information, and the extracted keyword and the preset reference information are matched, and the classification corresponding to the keyword is searched for. Word, the categorization word and the corresponding information as the reply information.
  • the weather is consulted as described above, the keyword "weather" is extracted, the categorization word corresponding to the weather is searched from the preset reference information, and the weather information corresponding to the categorization word is determined as the reply information.
  • the step of determining the reply information corresponding to the consultation information according to the preset reference information includes:
  • Step S331 determining whether there is reply information corresponding to the consultation information in the preset reference information, and when there is reply information corresponding to the consultation information in the preset reference information, acquiring the corresponding reply information and returning;
  • the search may not be found. It is also possible to find it. That is, the phenomenon that the presence or absence of the reply information corresponding to the consultation information appears in the preset reference information is a normal phenomenon, but the response to the two phenomena is different. Specifically, first, whether there is a reply information corresponding to the consultation information in the preset reference information, and when there is a reply information corresponding to the consultation information in the preset reference information, the preset reference information may be queried.
  • the categorization word corresponding to the keyword in the consultation information, the information corresponding to the categorization word is the reply information to the consultation information, and the reply information is obtained and replied.
  • Step S332 When there is no reply information corresponding to the consultation information in the preset reference information, the preset interface is invoked, and the information in the preset interface is obtained and returned to the target group.
  • the embodiment is provided with a mechanism for calling a preset interface, and the preset interface is a preset interface for docking the network server.
  • the information corresponding to the keyword in the consultation information is obtained from the network server by calling the interface that is connected to the network server, and the obtained information is returned to the target group, so that the target group member can filter the information corresponding to the consulting information, thereby avoiding There is no response to the consultation information to improve user satisfaction.
  • the step of returning the reply information corresponding to the consultation information to the target group includes:
  • Step S50 Perform statistics on the consultation information within a preset time period, and determine, in the statistical consultation information, that the product reference information and the preset reference information do not have the target consultation information of the reply information;
  • a mechanism for collecting and collecting consultation information every preset time is set, wherein the preset time is a time interval preset according to requirements. Each time interval is set, the consultation information that is submitted by the user but does not have the reply information in the product reference information and the preset reference information is collected and collected, and there is no reply information in the product reference information and the preset reference information. Consultation information as target consultation information.
  • the consultation information collected also includes the user's suggestions and opinions.
  • Step S60 adding reply information to the target consulting information in the product reference information or the preset reference information to update the product reference information and the preset reference information.
  • the product reference information and the preset reference information are updated according to the target consultation information and the user's suggestions and opinions.
  • There is no target consultation information corresponding to the reply information in the product reference information and the preset reference information and the corresponding reply information is added to the product reference information or the preset reference information, and the update information is updated, so that the user has the follow-up consultation Relevant information can be replied.
  • the reply information is added to the product reference information or the preset reference information, and is determined by the type of the target consulting information.
  • the target consulting information is for the product served by the virtual robot, the corresponding information corresponding to the target consulting information is added to the product reference information.
  • the reply information corresponding to the target consulting information is added to the preset reference information.
  • the recommendations and opinions on the products are updated according to their rationality, and the corresponding updated information is reflected in the product reference information.
  • the updated product reference information or preset reference information is imported into the management platform and associated with the robot to meet the different needs of the user and enhance the user experience.
  • the present application provides a control device for a virtual robot.
  • the control device of the virtual robot includes:
  • the configuration module 10 is configured to receive an account type configuration instruction, and configure an account type of the virtual robot as a personal account type to support group consultation;
  • the adding module 20 is configured to add the virtual robot to the target group corresponding to the invitation instruction when receiving the invitation instruction;
  • the returning module 30 is configured to receive the consulting information sent by each member of the target group to the virtual robot, and return the reply information corresponding to the consulting information to the target group.
  • the configuration module 10 configures the account type of the virtual robot as a personal account type that supports group consultation; when receiving the invitation instruction and has a group consultation request, the adding module 20 adds the virtual robot to the invitation.
  • the consultation information of each member is replied.
  • the virtual robot is added to the target group, and the consultation information of each member in the target group is replied, so that each member of the target group can communicate with the robot alone. It simplifies the user's consulting operation and improves the efficiency of consultation.
  • control device of the virtual robot of the present application further includes:
  • a determining module 40 configured to receive product reference information, and determine a target virtual robot that is a product reference information corresponding to the product reference, to associate the product reference information with the target virtual robot;
  • the adding module 20 is configured to: when receiving the invitation instruction, determine the virtual robot served as the product corresponding to the invitation instruction, and add the delicate robot of the service to the target group corresponding to the invitation instruction.
  • the above-mentioned storage medium may be a read only memory, a magnetic disk or an optical disk or the like.
  • FIG. 6 is a schematic structural diagram of a device in a hardware operating environment involved in a method according to an embodiment of the present application.
  • the control device of the virtual robot in the embodiment of the present application may be a PC, or may be a terminal device such as a smart phone, a tablet computer, an e-book reader, or a portable computer.
  • the control device of the virtual robot may include a processor 1001, such as a CPU, a memory 1005, and a communication bus 1002.
  • the communication bus 1002 is used to implement connection communication between the processor 1001 and the memory 1005.
  • the memory 1005 may be a high speed RAM memory or a stable memory (non-volatile) Memory), such as disk storage.
  • the memory 1005 can also optionally be a storage device independent of the aforementioned processor 1001.
  • control device of the virtual robot may further include a user interface, a network interface, a camera, and an RF (Radio) Frequency, RF) circuits, sensors, audio circuits, WiFi modules, and more.
  • the user interface may include a display, an input unit such as a keyboard, and the optional user interface may also include a standard wired interface, a wireless interface.
  • the network interface can optionally include a standard wired interface or a wireless interface (such as a WI-FI interface).
  • control device structure of the virtual robot shown in FIG. 6 does not constitute a limitation of the control device of the virtual robot, and may include more or less components than those illustrated, or combine some components. Or different parts arrangement.
  • a memory 1005 as a computer storage medium may include an operating system, a network communication module, and a control program of the virtual robot.
  • the operating system is a program that manages and controls the virtual robot's control device hardware and software resources, and supports the operation of the virtual robot's control program and other software and/or programs.
  • the network communication module is used to implement communication between components within the memory 1005 and with other hardware and software in the control device of the virtual robot.
  • the processor 1001 is configured to execute a control program of the virtual robot stored in the memory 1005 to implement the control method of the virtual robot, and the specific control device of the virtual robot of the present application is
  • the foregoing embodiments of the control method of the virtual robot are basically the same, and are not described herein again.
  • the application provides a readable storage medium storing one or more programs, the one or more programs being further executable by one or more processors for implementing the virtual robot described above
  • the control method of the readable storage medium of the present application is substantially the same as the embodiment of the control method of the virtual robot described above, and details are not described herein again.
  • the technical solution of the present application which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a storage medium (such as ROM/RAM as described above). , a disk, an optical disk, including a number of instructions for causing a terminal device (which may be a mobile phone, a computer, a server, or a network device, etc.) to perform the methods described in the various embodiments of the present application.
  • a terminal device which may be a mobile phone, a computer, a server, or a network device, etc.

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Abstract

Disclosed in the present application are a virtual robot control method, device and equipment, and a readable storage medium, the virtual robot control method comprising: receiving an account type configuration instruction, and configuring the account type of a virtual robot as an individual account type so as to support group consulting; when an invitation instruction is received, adding the virtual robot into a target group corresponding to the invitation instruction; and receiving consulting information sent by each member in the target group to the virtual robot, and returning reply information corresponding to the consulting information to the target group. According to the present solution, the virtual robot is configured as an individual account type supporting group consulting, and the addition the virtual robot into the target group is achieved. The consulting information of each member in the target group is replied to, which avoids each member in the target group independently carrying out communication consulting with the robot, simplifies the consulting operation of a user, and improves the consulting efficiency.

Description

虚拟机器人的控制方法、装置、设备及可读存储介质  Virtual robot control method, device, device and readable storage medium
本申请要求于2018年01月29日提交中国专利局、申请号为201810081997.6、发明名称为“虚拟机器人的控制方法、装置、设备及可读存储介质”的中国专利申请的优先权，其全部内容通过引用结合在申请中。This application claims priority to Chinese Patent Application No. 201810081997.6, entitled "Control method, device, device and readable storage medium for virtual robot", which is filed on January 29, 2018, the entire contents of which are hereby incorporated by reference. It is incorporated in the application by reference.
技术领域Technical field
本申请主要涉及通信交互技术领域，具体地说，涉及一种虚拟机器人的控制方法、装置、设备及可读存储介质。The present application relates to the field of communication interaction technologies, and in particular, to a method, device, device and readable storage medium for controlling a virtual robot.
背景技术Background technique
随着网络通信技术的发展，虚拟机器人的应用场景越来越广泛，如各APP、网页上所应用的各类问答或聊天等虚拟机器人，但其在问答或聊天时只能在单独的用户与虚拟机器人之间进行，而不支持添加到多人组成的群体中进行群体问答或聊天。从而对于用于产品推广咨询的虚拟机器人，如果群体均需要获知产品信息，群体中的每个人均需要单独与机器人进行咨询；对于用户来说，每个人所咨询的内容重复，操作繁琐，降低了用户体验；而对于虚拟机器人则需要对相同的咨询内容进行回复，查询或调用的回复内容重复，增加了数据处理的数量，降低了处理效率。With the development of network communication technology, the application scenarios of virtual robots are more and more extensive, such as virtual robots such as various questions and answers or chats applied on various APPs and web pages, but they can only be used by individual users in question and answer or chat. Between virtual robots, it is not supported to add to a group of multiple people for group quiz or chat. Therefore, for the virtual robots used for product promotion consultation, if the group needs to know the product information, each person in the group needs to consult with the robot separately; for the user, the content of each person's consultation is repeated, the operation is cumbersome, and the operation is reduced. User experience; for virtual robots, it is necessary to reply to the same consulting content, and the reply content of the query or call is repeated, which increases the number of data processing and reduces the processing efficiency.
发明内容Summary of the invention
本申请的主要目的是提供一种虚拟机器人的控制方法、装置、设备及可读存储介质，旨在解决现有技术中虚拟机器人不支持群体聊天、操作复杂、咨询效率低的问题。The main purpose of the present application is to provide a control method, device, device, and readable storage medium for a virtual robot, which aims to solve the problem that the virtual robot does not support group chat, complicated operation, and low consulting efficiency in the prior art.
为实现上述目的，本申请提供一种虚拟机器人的控制方法，所述虚拟机器人的控制方法包括以下步骤：To achieve the above objective, the present application provides a method for controlling a virtual robot, and the method for controlling the virtual robot includes the following steps:
接收账户类型配置指令，将虚拟机器人的账户类型配置为个人账户类型，以支持群体咨询；Receiving an account type configuration instruction, configuring the virtual robot's account type as a personal account type to support group consultation;
当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中；When receiving the invitation instruction, adding the virtual robot to the target group corresponding to the invitation instruction;
接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息。Receiving the consultation information sent by each member of the target group to the virtual robot, and returning the reply information corresponding to the consultation information to the target group.
此外，为实现上述目的，本申请还提出一种虚拟机器人的控制装置，所述虚拟机器人的控制装置包括：In addition, in order to achieve the above object, the present application further provides a control device for a virtual robot, where the control device of the virtual robot includes:
配置模块，用于接收账户类型配置指令，将虚拟机器人的账户类型配置为个人账户类型，以支持群体咨询；a configuration module, configured to receive an account type configuration instruction, and configure an account type of the virtual robot as a personal account type to support group consultation;
添加模块，用于当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中；Adding a module, when the invitation instruction is received, adding the virtual robot to the target group corresponding to the invitation instruction;
返回模块，用于接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息。The returning module is configured to receive the consulting information sent by the members of the target group to the virtual robot, and return the reply information corresponding to the consulting information to the target group.
此外，为实现上述目的，本申请还提出一种虚拟机器人的控制设备，所述虚拟机器人的控制设备包括：存储器、处理器、通信总线以及存储在所述存储器上的虚拟机器人的控制程序；In addition, in order to achieve the above object, the present application further provides a control device for a virtual robot, the control device of the virtual robot comprising: a memory, a processor, a communication bus, and a control program of the virtual robot stored on the memory;
所述通信总线用于实现处理器和存储器之间的连接通信；The communication bus is used to implement connection communication between a processor and a memory;
所述处理器用于执行所述虚拟机器人的控制程序，以实现以下步骤：The processor is configured to execute a control program of the virtual robot to implement the following steps:
接收账户类型配置指令，将虚拟机器人的账户类型配置为个人账户类型，以支持群体咨询；Receiving an account type configuration instruction, configuring the virtual robot's account type as a personal account type to support group consultation;
当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中；When receiving the invitation instruction, adding the virtual robot to the target group corresponding to the invitation instruction;
接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息。Receiving the consultation information sent by each member of the target group to the virtual robot, and returning the reply information corresponding to the consultation information to the target group.
此外，为实现上述目的，本申请还提供一种可读存储介质，所述可读存储介质存储有一个或者一个以上程序，所述一个或者一个以上程序可被一个或者一个以上的处理器执行以用于：Moreover, to achieve the above objects, the present application also provides a readable storage medium storing one or more programs, the one or more programs being executable by one or more processors Used for:
接收账户类型配置指令，将虚拟机器人的账户类型配置为个人账户类型，以支持群体咨询；Receiving an account type configuration instruction, configuring the virtual robot's account type as a personal account type to support group consultation;
当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中；When receiving the invitation instruction, adding the virtual robot to the target group corresponding to the invitation instruction;
接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息。Receiving the consultation information sent by each member of the target group to the virtual robot, and returning the reply information corresponding to the consultation information to the target group.
本实施例的虚拟机器人的控制方法、装置、设备及可读存储介质，将虚拟机器人的账户类型配置为支持群体咨询的个人账户类型；当接收到邀请指令、有群体咨询需求时，将虚拟机器人添加到邀请指令对应的目标群体中；接收此目标群体中各成员对虚拟机器人所发送的咨询信息，并根据此咨询信息确定对应的回复信息，将此回复信息返回到目标群体中，以对目标群体中各成员的咨询信息进行回复。本方案通过将虚拟机器人配置为支持群体咨询的个人账户类型，实现将虚拟机器人添加到目标群体中，对目标群体中各成员的咨询信息进行回复，避免目标群体中各成员均单独与机器人沟通咨询，简化了用户的咨询操作，提高了咨询效率。The control method, device, device and readable storage medium of the virtual robot of the embodiment configure the account type of the virtual robot as a personal account type supporting group consultation; when receiving the invitation instruction and having the group consultation requirement, the virtual robot is Adding to the target group corresponding to the invitation instruction; receiving the consultation information sent by each member of the target group to the virtual robot, and determining the corresponding reply information according to the consultation information, and returning the reply information to the target group to target the target The consultation information of each member of the group is replied. By configuring the virtual robot as a personal account type that supports group consultation, the virtual robot is added to the target group, and the consultation information of each member in the target group is replied, so that each member of the target group can communicate with the robot alone. It simplifies the user's consulting operation and improves the efficiency of consultation.
附图说明DRAWINGS
图1是本申请的虚拟机器人的控制方法第一实施例的流程示意图；1 is a schematic flow chart of a first embodiment of a method for controlling a virtual robot according to the present application;
图2是本申请的虚拟机器人的控制方法第二实施例的流程示意图；2 is a schematic flow chart of a second embodiment of a method for controlling a virtual robot according to the present application;
图3是本申请的虚拟机器人的控制方法第三实施例的流程示意图；3 is a schematic flow chart of a third embodiment of a method for controlling a virtual robot according to the present application;
图4是本申请的虚拟机器人的控制装置第一实施例的功能模块示意图；4 is a schematic diagram of functional modules of a first embodiment of a control device for a virtual robot of the present application;
图5是本申请的虚拟机器人的控制装置第二实施例的功能模块示意图；5 is a schematic diagram of functional modules of a second embodiment of a control device for a virtual robot of the present application;
图6是本申请实施例方法涉及的硬件运行环境的设备结构示意图。FIG. 6 is a schematic structural diagram of a device in a hardware operating environment involved in a method according to an embodiment of the present application.
本申请目的的实现、功能特点及优点将结合实施例，参照附图做进一步说明。The implementation, functional features and advantages of the present application will be further described with reference to the accompanying drawings.
具体实施方式Detailed ways
应当理解，此处所描述的具体实施例仅仅用以解释本申请，并不用于限定本申请。It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting.
本申请提供一种虚拟机器人的控制方法。The application provides a method for controlling a virtual robot.
请参照图1，图1为本申请虚拟机器人的控制方法第一实施例的流程示意图。在本实施例中，所述虚拟机器人的控制方法包括：Please refer to FIG. 1. FIG. 1 is a schematic flowchart diagram of a first embodiment of a method for controlling a virtual robot according to the present application. In this embodiment, the control method of the virtual robot includes:
步骤S10，接收账户类型配置指令，将虚拟机器人的账户类型配置为个人账户类型，以支持群体咨询；Step S10: Receive an account type configuration instruction, and configure an account type of the virtual robot as a personal account type to support group consultation;
本实施例的虚拟机器人为APP上所使用的聊天、问答等的智能虚拟账号，主要应用于对金融机构的理财产品、借贷产品等咨询，通过管理平台进行管理。用户在购买理财产品或进行借贷业务时，可能需要多方面的咨询信息，一方面通过虚拟机器人对各类理财产品、借贷产品进行产品基本信息咨询，另一方面需要将咨询所得的信息分享到其他专业用户，以获取其他专业用户对此理财产品的参考意见。考虑到用户在进行产品咨询信息时，可能对某些问题存在遗漏，忘记咨询的现象，或者在将咨询信息分享到其他专业用户时，存在分享误差的现象。从而优选地将用户、虚拟机器人以及其他专业用户建立聊天群体，通过群体共享咨询信息，防止遗漏咨询或分享误差的现象。可理解地，在进行群体聊天时，要求各聊天成员的账户类型为个人账户类型，即只有个人账户类型的虚拟机器人才能加入聊天群体。本实施例为了支持群体咨询，通过接收账户类型配置指令，将虚拟机器人的账户类型配置为个人账户类型。账户类型配置指令用于指示配置账户类型，因账户类型包括个人账户、公众账户两类，配置指令也包括两类，一类用于个人账户配置，而另一类用于公众账户配置。当接收到配置指令时，判断此配置指令的类型，当配置指令的类型为个人类型时，则将虚拟机器人的账户类型配置为个人账户类型，以支持群体咨询；而当配置指令的类型为公众类型时，则说明此虚拟机器人为用于公众服务的类型，从而将其配置为公众账户类型。本实施例所接收的账户类型配置指令是经管理平台判断为个人类型的配置指令，以用于将虚拟机器人的账户类型配置为个人账户类型，以确保可支持群体咨询。The virtual robot of this embodiment is a smart virtual account for chat, question and answer, etc. used on the APP, and is mainly used for consulting financial products, loan products, etc. of financial institutions, and is managed through a management platform. When purchasing a wealth management product or conducting a loan business, the user may need various consultation information. On the one hand, the basic information consultation of various wealth management products and loan products is carried out through the virtual robot, and on the other hand, the information obtained by the consultation needs to be shared with other information. Professional users to obtain other professional users' reference opinions on this wealth management product. Considering that when users conduct product consultation information, there may be omissions in some problems, forgetting the phenomenon of consultation, or sharing the consultation information to other professional users, there is a phenomenon of sharing errors. Therefore, the user, the virtual robot, and other professional users are preferably established to form a chat group, and the consultation information is shared by the group to prevent missing consultation or sharing errors. Understandably, when group chat is performed, the account type of each chat member is required to be a personal account type, that is, only a virtual robot of a personal account type can join the chat group. In this embodiment, in order to support group consultation, the account type of the virtual robot is configured as a personal account type by receiving an account type configuration instruction. The account type configuration command is used to indicate the configuration account type. Since the account type includes two types of personal accounts and public accounts, the configuration instructions also include two types, one for personal account configuration and the other for public account configuration. When the configuration instruction is received, the type of the configuration instruction is determined. When the type of the configuration instruction is a personal type, the virtual robot's account type is configured as a personal account type to support group consultation; and when the configuration instruction type is public Type, which indicates that this virtual robot is of a type used for public services, thus configuring it as a public account type. The account type configuration instruction received by the embodiment is a configuration instruction determined by the management platform as a personal type for configuring the virtual robot's account type as a personal account type to ensure that group consultation can be supported.
步骤S20，当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中。Step S20, when receiving the invitation instruction, adding the virtual robot to the target group corresponding to the invitation instruction.
在将虚拟机器人的账户类型配置为个人账户类型后，此虚拟机器人即可支持群体聊天咨询。因虚拟机器人和个人用户一样不能主动随意加入任何聊天群体，需要聊天群体中成员的邀请。在邀请时，要求邀请人和虚拟机器人存在好友关系，聊天群体中的任意成员添加虚拟机器人为好友，虚拟机器人通过后，此任意成员与虚拟机器人建立好友关系。再通过此任意成员的邀请，才可将虚拟机器人添加到其所在的聊天群体中。即聊天群体中与虚拟机器人存在好友关系的成员，向虚拟机器人发送邀请指令，当接收到此邀请指令时，则将虚拟机器人添加到邀请指令所对应的聊天群体中，将此聊天群体作为目标群体，以供此目标群体中的成员进行咨询。如聊天群体中包括成员a1、a2和a3，其中a2和虚拟机器人a为好友，从而a2可向a发出邀请指令，将a添加到聊天群体中，形成包括成员a、a1、a2、和a3的目标群体，目标群体中的a1、a2和a3均可向a进行咨询。After configuring the virtual robot's account type as a personal account type, this virtual robot can support group chat consultation. Because virtual robots and individual users cannot actively join any chat group at will, they need invitations from members of the chat group. At the invitation, the inviter and the virtual robot are required to have a friend relationship, and any member of the chat group adds the virtual robot as a friend. After the virtual robot passes, the arbitrary member establishes a friend relationship with the virtual robot. The invitation of any member can be added to the chat group in which they are located. That is, the member in the chat group that has a friend relationship with the virtual robot sends an invitation instruction to the virtual robot. When receiving the invitation instruction, the virtual robot is added to the chat group corresponding to the invitation instruction, and the chat group is used as the target group. For consultation with members of this target group. For example, the chat group includes members a1, a2, and a3, wherein a2 and the virtual robot a are friends, so that a2 can issue an invitation instruction to a, and add a to the chat group to form members including a, a1, a2, and a3. Target group, a1, a2 and a3 in the target group can all consult a.
步骤S30，接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息。Step S30, receiving the consultation information sent by each member of the target group to the virtual robot, and returning the reply information corresponding to the consultation information to the target group.
在将虚拟机器人添加到目标群体后，目标群体中的各成员均可向虚拟机器人发送咨询信息。接收此目标群体中各成员对虚拟机器人所发送的咨询信息，确定与咨询信息对应的回复信息，并将此回复信息返回到目标群体中。群聊以对话框的形式存在，各成员在各自的对话框中输入并发送信息，其他成员在其对应的对话框可对此发送的信息进行接收查看。虚拟机器人通过管理平台进行管理，各成员所发送的信息也相应的发送到管理平台，通过管理平台向各成员的对话框中返回回复信息。考虑到因目标群体中参与群聊的成员较多，可能有些问题不是针对虚拟机器人，为了避免多人咨询易造成管理平台接收信息混乱，对接收的信息设置判断机制，当接收的信息为明确针对虚拟机器人进行产品咨询或问询信息，如某产品的单价之类的字样，或者明确指示机器人回复的，如携带有机器人字样的指示方式、或@机器人的指示方式等。将接收的此类信息作为对虚拟机器人所发送的咨询信息，管理平台中设置有多种类型的回复信息，根据咨询信息从多种类型的回复信息中确定与咨询信息对应的回复信息。将此对应的回复信息返回到目标群体，显示在目标群体各成员的对话框中，供各成员查看，避免各成员单独与虚拟机器人进行咨询，了解产品信息。After the virtual robot is added to the target group, each member of the target group can send advisory information to the virtual robot. Receiving the consultation information sent by each member of the target group to the virtual robot, determining the reply information corresponding to the consultation information, and returning the reply information to the target group. Group chats exist in the form of dialog boxes. Each member inputs and sends information in their respective dialog boxes. Other members can receive and view the information sent in their corresponding dialog boxes. The virtual robot is managed through the management platform, and the information sent by each member is correspondingly sent to the management platform, and the reply information is returned to each member's dialog box through the management platform. Considering that there are many members participating in the group chat in the target group, some problems may not be directed to the virtual robot. In order to avoid the confusion of the management platform receiving information due to the multi-person consultation, the judgment mechanism is set on the received information, and the received information is clearly targeted. The virtual robot conducts product consultation or inquiry information, such as the unit price of a product, or clearly indicates the robot's response, such as the indication of carrying the robot type, or the instruction mode of the @robot. The received information is used as the consultation information sent to the virtual robot. The management platform is provided with multiple types of reply information, and the reply information corresponding to the consultation information is determined from the plurality of types of reply information according to the consultation information. The corresponding reply information is returned to the target group and displayed in the dialog box of each member of the target group for each member to view, so that each member can directly consult with the virtual robot to understand the product information.
本实施例的虚拟机器人的控制方法，将虚拟机器人的账户类型配置为支持群体咨询的个人账户类型；当接收到邀请指令、有群体咨询需求时，将虚拟机器人添加到邀请指令对应的目标群体中；接收此目标群体中各成员对虚拟机器人所发送的咨询信息，并根据此咨询信息确定对应的回复信息，将此回复信息返回到目标群体中，以对目标群体中各成员的咨询信息进行回复。本方案通过将虚拟机器人配置为支持群体咨询的个人账户类型，实现将虚拟机器人添加到目标群体中，对目标群体中各成员的咨询信息进行回复，避免目标群体中各成员均单独与机器人沟通咨询，简化了用户的咨询操作，提高了咨询效率。In the control method of the virtual robot of the embodiment, the account type of the virtual robot is configured as a personal account type that supports group consultation; when an invitation instruction is received and a group consultation request is received, the virtual robot is added to the target group corresponding to the invitation instruction. Receiving consultation information sent by each member of the target group to the virtual robot, and determining corresponding reply information according to the consultation information, and returning the reply information to the target group to reply to the consultation information of each member in the target group . By configuring the virtual robot as a personal account type that supports group consultation, the virtual robot is added to the target group, and the consultation information of each member in the target group is replied, so that each member of the target group can communicate with the robot alone. It simplifies the user's consulting operation and improves the efficiency of consultation.
进一步地，请参照图2，在本申请虚拟机器人的控制方法第一实施例的基础上，提出本申请虚拟机器人的控制方法第二实施例，在第二实施例中，所述当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中的步骤之前包括：Further, referring to FIG. 2, based on the first embodiment of the control method of the virtual robot of the present application, a second embodiment of the control method of the virtual robot of the present application is proposed. In the second embodiment, when the invitation is received When instructing, the steps to add the virtual robot to the target group corresponding to the invitation instruction include:
步骤S40，接收产品参考信息，并确定为产品参考信息对应产品服务的目标虚拟机器人，以将产品参考信息和目标虚拟机器人关联。Step S40: Receive product reference information, and determine a target virtual robot that is a product reference information corresponding to the product service, to associate the product reference information with the target virtual robot.
可理解地，因本实施的虚拟机器人主要用于对金融机构的理财产品、借贷产品等各类产品的咨询，从而在管理平台将虚拟机器人添加到目标群体，供目标群体中的各成员进行咨询之前。管理平台需要配置各类产品的相关资料，以根据相关资料对咨询信息进行回复，将此用于回复针对产品咨询信息的资料作为产品参考信息。考虑到金融机构所涉及的产品类型众多，为了管理方便，可设置不同的产品对应不同的虚拟机器人，即一种虚拟机器人服务于一类产品。如三类产品1、2、3分别对应三种虚拟机器人A、B、C，用户需要咨询第1类产品的信息，则将虚拟机器人A添加到目标群体中。而可能同一时间需要咨询的用户众多，若每种虚拟机器人只设置一个虚拟机器人向其对应的产品提供服务，会导致用户等待时间较长。从而每种虚拟机器人可设置多个虚拟机器人进行服务，如A中虚拟机器人可设置A1、A2、A3等多个虚拟机器人。具体的数量可根据虚拟机器人所服务的产品咨询量决定，当对某一产品的咨询信息较多，则相应的将服务于此产品的虚拟机器人数量设置为较多，以满足用户的咨询需求。Understandably, the virtual robot of the present embodiment is mainly used for consulting various products such as financial products and loan products of financial institutions, thereby adding virtual robots to target groups in the management platform for consultation among members of the target group. prior to. The management platform needs to configure relevant information of various products to reply to the consulting information according to the relevant materials, and this is used to reply to the information for product consulting information as product reference information. Considering that there are many types of products involved in financial institutions, for the convenience of management, different products can be set to correspond to different virtual robots, that is, a virtual robot serves a class of products. If the three types of products 1, 2, and 3 correspond to the three types of virtual robots A, B, and C respectively, and the user needs to consult the information of the first type of products, the virtual robot A is added to the target group. There may be many users who need to consult at the same time. If each virtual robot only provides one virtual robot to provide services to its corresponding products, the user will wait longer. Therefore, each virtual robot can be provided with multiple virtual robots for service. For example, the virtual robot in A can set multiple virtual robots such as A1, A2, and A3. The specific quantity can be determined according to the amount of product consultation serviced by the virtual robot. When there is more consultation information for a certain product, the number of virtual robots serving the product is set to be larger to meet the consulting needs of the user.
在对不同的产品和虚拟机器人进行分类管理后，接收产品参考信息，先确定与此产品参考信息对应的产品，再确定为此产品服务的目标虚拟机器人，以将产品参考信息和目标虚拟机器人关联。为了对各虚拟机器人及其所服务的产品进行区分，可对各虚拟机器人设置表征其唯一性的编号。如上述三种虚拟机器人A、B、C的编号设定为a、b、c，相应的三类产品1、2、3所对应的产品参考信息也分别携带有编号a、b、c；当接收到产品参考信息时，获取其中所携带的编号，如编号b，确定虚拟机器人中与此编号一致的虚拟机器人，即虚拟机器人B，从而实现将接收的产品参考信息和虚拟机器人B关联。在目标群体中各成员向虚拟机器人进行咨询时，提取咨询信息中所携带的关键字，将关键字和产品参考信息匹配，确定回复信息返回到目标群体中。此外，也可以设置成一种类型的虚拟机器人对应所有产品，接收的任何一种产品的产品参考信息均与此类虚拟机器人关联，以根据产品参考信息对咨询信息进行回复。对于不同产品对应不同虚拟机器人，在将产品参考信息和目标虚拟机器人关联后，将虚拟机器人添加到邀请指令对应的目标群体中的步骤包括：After classifying and managing different products and virtual robots, receiving product reference information, first determining the product corresponding to the product reference information, and then determining the target virtual robot serving the product to associate the product reference information with the target virtual robot . In order to distinguish each virtual robot and the products it serves, each virtual robot can be set with a number that characterizes its uniqueness. If the numbers of the three types of virtual robots A, B, and C are set to a, b, and c, the product reference information corresponding to the corresponding three types of products 1, 2, and 3 also carry the numbers a, b, and c respectively; When receiving the product reference information, obtain the number carried in it, such as the number b, and determine the virtual robot in the virtual robot that is consistent with the number, that is, the virtual robot B, thereby associating the received product reference information with the virtual robot B. When each member of the target group consults the virtual robot, the keyword carried in the consultation information is extracted, the keyword and the product reference information are matched, and the reply information is returned to the target group. In addition, it may be configured that one type of virtual robot corresponds to all products, and product reference information of any one of the received products is associated with such virtual robot to reply to the consulting information according to the product reference information. For different products corresponding to different virtual robots, after the product reference information is associated with the target virtual robot, the steps of adding the virtual robot to the target group corresponding to the invitation instruction include:
当接收到邀请指令时，确定为邀请指令所对应产品服务的虚拟机器人，并将所述服务的虚拟机器人添加到邀请指令对应的目标群体中。When receiving the invitation instruction, the virtual robot serving as the product corresponding to the invitation instruction is determined, and the virtual robot of the service is added to the target group corresponding to the invitation instruction.
可理解地，因不同的虚拟机器人为不同的产品服务，而用户需要咨询的产品也可能为多种，以进行多种产品的对比，如用户需要针对氧气贷、i贷和宅e贷进行咨询。为了确保用户能准确的邀请到为此类产品服务的虚拟机器人，给各个产品设置标识符，并将标识符显示在用户所使用终端的界面上，以便用户选择添加与虚拟机器人成为好友后，再进行邀请到目标群体的操作。如设置氧气贷的标识符为1、i贷的标识符为2、宅e贷的标识符为3，用户在添加虚拟机器人为好友时，根据标识符1、2、3进行选择，分别添加为氧气贷、i贷以及宅e贷服务的机器人为好友，显示在用户的好友列表中。同样为了在好友列表中对添加的虚拟机器人进行区分，虚拟机器人在好友列表中显示时也携带有标识符。在将虚拟机器人邀请到目标群体进行群体咨询时，用户根据需要咨询的产品选择表针对应虚拟机器人的标识符发出邀请指令，如氧气贷，则选择标识符1所对应的虚拟机器人发出邀请指令。管理平台在接收到此邀请指令时，因邀请指令所针对的标识符是确定的，从而根据此邀请指令所对应的标识符即可确定对应产品，进而确定为此产品服务的虚拟机器人，将此为产品服务的虚拟机器人添加到邀请指令对应的目标群体中，供目标群体中的各成员进行咨询。Understandably, because different virtual robots serve different products, and the products that users need to consult may also be multiple, to compare various products, such as users need to consult on oxygen loans, i loans and home loans. . In order to ensure that the user can accurately invite the virtual robots that serve such products, set an identifier for each product, and display the identifier on the interface of the terminal used by the user, so that the user chooses to add and become a friend with the virtual robot, and then Invite the invitation to the target group. For example, if the identifier of the oxygen loan is set to 1, the identifier of the i loan is 2, and the identifier of the home e-loan is 3, when the user adds the virtual robot as a friend, the user selects according to the identifiers 1, 2, and 3, and respectively adds The robots for oxygen loans, i loans, and home e-loan services are friends and are displayed in the user's friends list. Also in order to distinguish the added virtual robots in the buddy list, the virtual robots also carry the identifiers when displayed in the buddy list. When the virtual robot is invited to the target group for group consultation, the user issues an invitation instruction according to the identifier of the virtual robot according to the product selection table that needs to be consulted, such as oxygen loan, and then selects the virtual robot corresponding to the identifier 1 to issue an invitation instruction. When the management platform receives the invitation instruction, the identifier for the invitation instruction is determined, so that the corresponding product can be determined according to the identifier corresponding to the invitation instruction, and then the virtual robot serving the product is determined. The virtual robots serving the products are added to the target group corresponding to the invitation instruction for consultation by each member of the target group.
进一步地，在本申请虚拟机器人的控制方法另一实施例中，所述接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息的步骤包括：Further, in another embodiment of the control method of the virtual robot of the present application, the step of receiving the consultation information sent by each member of the target group to the virtual robot and returning the response information corresponding to the consultation information to the target group includes:
步骤S31，当接收到目标群体中各成员对虚拟机器人所发送的咨询信息时，判断咨询信息是否针对虚拟机器人所服务的产品；Step S31, when receiving the consultation information sent by each member of the target group to the virtual robot, determining whether the consultation information is for the product served by the virtual robot;
在将各产品所具有的产品参考信息与虚拟机器人关联后，若接收到目标群体中各成员对虚拟机器人所发送的咨询信息时，判断咨询信息是否针对虚拟器所服务的产品，即用于咨询产品的参数。如目标群体中所添加的虚拟机器人所服务的产品为理财产品A，则针对理财产品A的咨询信息可包括：此理财产品A的最小购买额、各购买时限，各时限的利率等。考虑到各成员在咨询时，通常会输入一段语句进行咨询，从而在判断咨询信息是否针对虚拟机器人所服务的产品时，提取此作为咨询信息的一段语句中的关键词进行，如提取“时限”或“利率”等关键词进行判断。After associating the product reference information of each product with the virtual robot, if the consulting information sent by each member of the target group to the virtual robot is received, it is determined whether the consulting information is for the product served by the virtual device, that is, for consulting Product parameters. If the product served by the virtual robot added in the target group is the wealth management product A, the consulting information for the wealth management product A may include: the minimum purchase amount of the wealth management product A, the purchase time limit, and the interest rate of each time limit. Considering that when members consult, they usually enter a sentence for consultation, so as to judge whether the consultation information is for the product served by the virtual robot, extract the keyword in the sentence as the consultation information, such as extracting the "time limit". Or judged by keywords such as "interest rate".
步骤S32，当咨询信息针对虚拟机器人所服务的产品时，从产品参考信息中获取与咨询信息对应的回复信息，并将所述对应的回复信息返回到目标群体。Step S32: When the consultation information is for the product served by the virtual robot, the reply information corresponding to the consultation information is obtained from the product reference information, and the corresponding reply information is returned to the target group.
当通过提取关键词判断出咨询信息是针对虚拟机器人所服务的产品时，则从产品参考信息中获取与此咨询信息所对应的回复信息，此获取操作同样的通过关键词进行。如咨询信息为“购买一份产品需要多少钱”或者“购买此产品的风险是什么？”当接收到前一咨询信息时，提取关键词“多少钱”，从产品参考信息中查找与钱相关的关键词，考虑到不同的客户的表述习惯不一致，存在多个不同的词表达一种含义的现象，从而将表达相同含义的多个不同词归类为一个词进行匹配，如多少钱，怎么买，好多钱等均归类为购买金额，从而当关键词为多少钱时，则匹配得到购买金额一词，并将购买金额及对应的金额作为回复信息。相应的，当接收到后一咨询信息时，提取关键词“风险”，从产品参考信息中查找与风险对应的归类词，将归类词及对应的信息作为回复信息。将此查找匹配所得到的回复信息返回到目标群体中，显示在目标群体各成员的对话框中，供各成员查看。而当通过提取关键词判断出咨询信息不是针对虚拟机器人所服务的产品时，则需要通过预设参考信息进行回复，具体地，判断咨询信息是否针对虚拟机器人所服务的产品的步骤之后还包括：When it is determined by the extraction keyword that the consultation information is for the product served by the virtual robot, the reply information corresponding to the consultation information is obtained from the product reference information, and the acquisition operation is performed by the keyword. For example, if the consultation information is “How much does it cost to purchase a product” or “What is the risk of purchasing this product?” When receiving the previous consultation information, extract the keyword “How much money” and look for the money related information from the product reference information. Keywords, considering that different customers' expression habits are inconsistent, there are many different words expressing a meaning phenomenon, so that multiple different words expressing the same meaning are classified into one word to match, such as how much money, how Buying, a lot of money, etc. are classified as the purchase amount, so when the keyword is how much money, the word "purchase amount" is matched, and the purchase amount and the corresponding amount are used as reply information. Correspondingly, when the latter consultation information is received, the keyword “risk” is extracted, the categorization word corresponding to the risk is searched from the product reference information, and the categorization word and the corresponding information are used as the reply information. The reply information obtained by this search matching is returned to the target group and displayed in the dialog box of each member of the target group for each member to view. When it is determined by the extraction of the keyword that the consultation information is not for the product served by the virtual robot, the user needs to reply by the preset reference information. Specifically, after determining whether the consultation information is for the product served by the virtual robot, the method further includes:
步骤S33，当咨询信息不是针对虚拟机器人所服务的产品时，调用预设参考信息，并根据预设参考信息，确定与咨询信息所对应的回复信息。Step S33: When the consultation information is not for the product served by the virtual robot, the preset reference information is invoked, and the reply information corresponding to the consultation information is determined according to the preset reference information.
考虑到用户在咨询过程中可能并不仅针对于金融机构的产品进行咨询，可能还需要针对其他问题进行咨询，或者简单的聊天，针对此类咨询信息也需要配置相关的资料，此相关的资料为预设参考信息，用以回复与产品不相关的咨询信息。此预设参考信息不同于产品参考信息，产品参考信息会因产品的不同而与不同的虚拟机器人关联，而预设参考信息为所有不同产品所通用的信息。当用户的咨询信息不是针对任意产品时，均调用此预设参考信息，对咨询信息进行回复。此预设参考信息为预先针对日常问题或聊天所设置的，如咨询今天天气怎么样等。在根据调用的预设参考信息，确定与咨询信息所对应的回复信息时，同样的提取咨询信息中的关键词，将提取的关键词和预设参考信息匹配，查找与关键词对应的归类词，将归类词及对应的信息作为回复信息。如上述咨询天气时，提取关键词“天气”，从预设参考信息中查找与天气对应的归类词，并将归类词所对应的天气信息确定为回复信息。通过设置与产品无关的预设参考信息，可满足用户的不同咨询需求，而将预设参考信息设置为所有产品通用，可方便管理。Considering that users may not only consult financial institutions' products during the consultation process, they may need to consult other issues or simply chat. For such consultation information, relevant information needs to be configured. The relevant information is Preset reference information to respond to inquiries that are not relevant to the product. This preset reference information is different from the product reference information, and the product reference information is associated with different virtual robots depending on the product, and the preset reference information is information common to all different products. When the user's consultation information is not for any product, the preset reference information is called to reply to the consultation information. This preset reference information is set in advance for daily questions or chats, such as how to consult the weather today. When determining the reply information corresponding to the consultation information according to the preset reference information, the same keyword is extracted from the consultation information, and the extracted keyword and the preset reference information are matched, and the classification corresponding to the keyword is searched for. Word, the categorization word and the corresponding information as the reply information. When the weather is consulted as described above, the keyword "weather" is extracted, the categorization word corresponding to the weather is searched from the preset reference information, and the weather information corresponding to the categorization word is determined as the reply information. By setting preset reference information that is not related to the product, the user can meet different consulting needs, and the preset reference information is set to be common to all products, which can be conveniently managed.
进一步地，在本申请虚拟机器人的控制方法另一实施例中，所述所述根据预设参考信息，确定与咨询信息所对应的回复信息的步骤包括：Further, in another embodiment of the control method of the virtual robot of the present application, the step of determining the reply information corresponding to the consultation information according to the preset reference information includes:
步骤S331，判断预设参考信息中是否存在与咨询信息所对应的回复信息，当预设参考信息中存在与咨询信息所对应的回复信息时，获取所述对应的回复信息进行返回；Step S331, determining whether there is reply information corresponding to the consultation information in the preset reference information, and when there is reply information corresponding to the consultation information in the preset reference information, acquiring the corresponding reply information and returning;
进一步地，因不同用户需要咨询的内容千差万别，不可能将所有的咨询信息都设置在预设参考信息中，从而在提取咨询信息中的关键词和预设参考信息进行匹配查找时，可能查找不到也可能查找得到。即预设参考信息中出现存在或不存在与咨询信息所对应的回复信息的现象，均为正常现象，但是对于此两种现象的应对方式不一样。具体地，先对预设参考信息中是否存在与咨询信息所对应的回复信息进行判断，当预设参考信息中存在与咨询信息所对应的回复信息时，则说明预设参考信息中可查询得到与咨询信息中关键词所对应的归类词，此归类词所对应的信息即为对咨询信息的回复信息，获取此回复信息进行回复。Further, because different users need to consult different contents, it is impossible to set all the consultation information in the preset reference information, so that when the keyword in the consultation information and the preset reference information are extracted, the search may not be found. It is also possible to find it. That is, the phenomenon that the presence or absence of the reply information corresponding to the consultation information appears in the preset reference information is a normal phenomenon, but the response to the two phenomena is different. Specifically, first, whether there is a reply information corresponding to the consultation information in the preset reference information, and when there is a reply information corresponding to the consultation information in the preset reference information, the preset reference information may be queried. The categorization word corresponding to the keyword in the consultation information, the information corresponding to the categorization word is the reply information to the consultation information, and the reply information is obtained and replied.
步骤S332，当预设参考信息中不存在与咨询信息对应的回复信息时，调用预设接口，并获取预设接口中的信息返回到目标群体。Step S332: When there is no reply information corresponding to the consultation information in the preset reference information, the preset interface is invoked, and the information in the preset interface is obtained and returned to the target group.
而当预设参考信息中不存在与咨询信息所对应的回复信息时，则说明预设参考信息中不能查询到与咨询信息中关键词所对应的归类词，对于用户咨询的问题不能有针对性的回复，而出现没有回复的情况。针对此类情形，本实施例设置有调用预设接口的机制，预设接口为预先设置，对接网络服务器的接口。通过调用与网络服务器对接的接口，从网络服务器中获取与咨询信息中关键词对应的信息，将此获取的信息返回到目标群体，以供目标群体成员筛选与咨询信息对应的信息，避免出现对于咨询信息没有回复的情况，提升用户满意度。When the reply information corresponding to the consultation information does not exist in the preset reference information, it indicates that the categorization word corresponding to the keyword in the consultation information cannot be queried in the preset reference information, and the problem of the user consultation cannot be targeted. Sexual response, and there is no response. For this kind of situation, the embodiment is provided with a mechanism for calling a preset interface, and the preset interface is a preset interface for docking the network server. The information corresponding to the keyword in the consultation information is obtained from the network server by calling the interface that is connected to the network server, and the obtained information is returned to the target group, so that the target group member can filter the information corresponding to the consulting information, thereby avoiding There is no response to the consultation information to improve user satisfaction.
进一步地，请参照图3，在本申请虚拟机器人的控制方法另一实施例中，所述并向目标群体返回与咨询信息对应的回复信息的步骤之后包括：Further, referring to FIG. 3, in another embodiment of the control method of the virtual robot of the present application, the step of returning the reply information corresponding to the consultation information to the target group includes:
步骤S50，在预设时间内，对咨询信息进行统计，确定所统计的咨询信息中在产品参考信息和预设参考信息均不存在回复信息的目标咨询信息；Step S50: Perform statistics on the consultation information within a preset time period, and determine, in the statistical consultation information, that the product reference information and the preset reference information do not have the target consultation information of the reply information;
更进一步地，因不同用户所咨询的内容不一致，可能存在用户所咨询的信息在产品参考信息和预设参考信息中均没有对应的情形，从而为了更好的满足用户的咨询需求，本实施例设置有每隔预设时间，对咨询信息进行收集统计的机制，其中预设时间为根据需求预先设置的时间间隔。每间隔此预设时间即对用户所提出但在产品参考信息和预设参考信息中均不存在回复信息的咨询信息进行收集统计，将此在产品参考信息和预设参考信息均不存在回复信息的咨询信息作为目标咨询信息。此外考虑到可能用户针对此虚拟机器人还会提出建议和意见，从而所收集统计的咨询信息还包括用户的建议和意见等。Further, in the case that the content that the user consults is inconsistent, there may be a situation in which the information consulted by the user does not correspond to the product reference information and the preset reference information, so that the user can better meet the consulting needs of the user. A mechanism for collecting and collecting consultation information every preset time is set, wherein the preset time is a time interval preset according to requirements. Each time interval is set, the consultation information that is submitted by the user but does not have the reply information in the product reference information and the preset reference information is collected and collected, and there is no reply information in the product reference information and the preset reference information. Consultation information as target consultation information. In addition, considering that the user may also make suggestions and opinions for this virtual robot, the consultation information collected also includes the user's suggestions and opinions.
步骤S60，在产品参考信息或预设参考信息中添加对目标咨询信息的回复信息，以对产品参考信息和预设参考信息进行更新。Step S60, adding reply information to the target consulting information in the product reference information or the preset reference information to update the product reference information and the preset reference information.
在确定目标咨询信息以及对用户的建议和意见进行收集统计之后，根据此目标咨询信息以及用户的建议和意见更新产品参考信息和预设参考信息。对产品参考信息和预设参考信息中均没有对应回复信息的目标咨询信息，向产品参考信息或预设参考信息中添加与其对应的回复信息，对其进行更新，以便用户在后续咨询时，有相关的信息可以回复。具体将回复信息是添加到产品参考信息还是预设参考信息中，由目标咨询信息的类型确定，当目标咨询信息针对虚拟机器人所服务的产品，则向产品参考信息中添加与目标咨询信息对应的回复信息；当目标咨询信息不是针对虚拟机器人所服务的产品时，则向预设参考信息中添加与目标咨询信息对应的回复信息。而对产品的建议和意见，则根据其合理性对产品进行更新，将相应更新的信息反映在产品参考信息。将经更新的产品参考信息或预设参考信息导入管理平台，与机器人关联，以满足用户的不同需求，提升用户体验。After determining the target consultation information and collecting statistics on the user's suggestions and opinions, the product reference information and the preset reference information are updated according to the target consultation information and the user's suggestions and opinions. There is no target consultation information corresponding to the reply information in the product reference information and the preset reference information, and the corresponding reply information is added to the product reference information or the preset reference information, and the update information is updated, so that the user has the follow-up consultation Relevant information can be replied. Specifically, the reply information is added to the product reference information or the preset reference information, and is determined by the type of the target consulting information. When the target consulting information is for the product served by the virtual robot, the corresponding information corresponding to the target consulting information is added to the product reference information. Replying to the information; when the target consulting information is not for the product served by the virtual robot, the reply information corresponding to the target consulting information is added to the preset reference information. The recommendations and opinions on the products are updated according to their rationality, and the corresponding updated information is reflected in the product reference information. The updated product reference information or preset reference information is imported into the management platform and associated with the robot to meet the different needs of the user and enhance the user experience.
此外，请参照图4，本申请提供一种虚拟机器人的控制装置，在本申请虚拟机器人的控制装置第一实施例中，所述虚拟机器人的控制装置包括：In addition, referring to FIG. 4, the present application provides a control device for a virtual robot. In the first embodiment of the control device for the virtual robot of the present application, the control device of the virtual robot includes:
配置模块10，用于接收账户类型配置指令，将虚拟机器人的账户类型配置为个人账户类型，以支持群体咨询；The configuration module 10 is configured to receive an account type configuration instruction, and configure an account type of the virtual robot as a personal account type to support group consultation;
添加模块20，用于当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中；The adding module 20 is configured to add the virtual robot to the target group corresponding to the invitation instruction when receiving the invitation instruction;
返回模块30，用于接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息。The returning module 30 is configured to receive the consulting information sent by each member of the target group to the virtual robot, and return the reply information corresponding to the consulting information to the target group.
本实施例的虚拟机器人的控制装置，配置模块10将虚拟机器人的账户类型配置为支持群体咨询的个人账户类型；当接收到邀请指令、有群体咨询需求时，添加模块20将虚拟机器人添加到邀请指令对应的目标群体中；接收此目标群体中各成员对虚拟机器人所发送的咨询信息，返回模块30根据此咨询信息确定对应的回复信息，将此回复信息返回到目标群体中，以对目标群体中各成员的咨询信息进行回复。本方案通过将虚拟机器人配置为支持群体咨询的个人账户类型，实现将虚拟机器人添加到目标群体中，对目标群体中各成员的咨询信息进行回复，避免目标群体中各成员均单独与机器人沟通咨询，简化了用户的咨询操作，提高了咨询效率。In the control device of the virtual robot of the embodiment, the configuration module 10 configures the account type of the virtual robot as a personal account type that supports group consultation; when receiving the invitation instruction and has a group consultation request, the adding module 20 adds the virtual robot to the invitation. The target group corresponding to the instruction; receiving the consultation information sent by each member of the target group to the virtual robot, and the returning module 30 determines the corresponding reply information according to the consultation information, and returns the reply information to the target group to target the group The consultation information of each member is replied. By configuring the virtual robot as a personal account type that supports group consultation, the virtual robot is added to the target group, and the consultation information of each member in the target group is replied, so that each member of the target group can communicate with the robot alone. It simplifies the user's consulting operation and improves the efficiency of consultation.
进一步地，请参照图5，在本申请虚拟机器人的控制装置的另一实施例中，所述虚拟机器人的控制装置还包括：Further, referring to FIG. 5, in another embodiment of the control device of the virtual robot of the present application, the control device of the virtual robot further includes:
确定模块40，用于接收产品参考信息，并确定为产品参考信息对应产品服务的目标虚拟机器人，以将产品参考信息和目标虚拟机器人关联；a determining module 40, configured to receive product reference information, and determine a target virtual robot that is a product reference information corresponding to the product reference, to associate the product reference information with the target virtual robot;
所述添加模块20，用于当接收到邀请指令时，确定为邀请指令所对应产品服务的虚拟机器人，并将所述服务的细腻机器人添加到邀请指令对应的目标群体中。The adding module 20 is configured to: when receiving the invitation instruction, determine the virtual robot served as the product corresponding to the invitation instruction, and add the delicate robot of the service to the target group corresponding to the invitation instruction.
需要说明的是，本领域普通技术人员可以理解实现上述实施例的全部或部分步骤可以通过硬件来完成，也可以通过程序来指令相关的硬件完成，所述的程序可以存储于一种计算机可读存储介质中，上述提到的存储介质可以是只读存储器，磁盘或光盘等。It should be noted that those skilled in the art can understand that all or part of the steps of implementing the above embodiments may be completed by hardware, or may be instructed by a program to execute related hardware, and the program may be stored in a computer readable state. In the storage medium, the above-mentioned storage medium may be a read only memory, a magnetic disk or an optical disk or the like.
参照图6，图6是本申请实施例方法涉及的硬件运行环境的设备结构示意图。Referring to FIG. 6, FIG. 6 is a schematic structural diagram of a device in a hardware operating environment involved in a method according to an embodiment of the present application.
本申请实施例虚拟机器人的控制设备可以是PC，也可以是智能手机、平板电脑、电子书阅读器、便携计算机等终端设备。The control device of the virtual robot in the embodiment of the present application may be a PC, or may be a terminal device such as a smart phone, a tablet computer, an e-book reader, or a portable computer.
如图6所示，该虚拟机器人的控制设备可以包括：处理器1001，例如CPU，存储器1005，通信总线1002。其中，通信总线1002用于实现处理器1001和存储器1005之间的连接通信。存储器1005可以是高速RAM存储器，也可以是稳定的存储器（non-volatile memory），例如磁盘存储器。存储器1005可选的还可以是独立于前述处理器1001的存储装置。As shown in FIG. 6, the control device of the virtual robot may include a processor 1001, such as a CPU, a memory 1005, and a communication bus 1002. The communication bus 1002 is used to implement connection communication between the processor 1001 and the memory 1005. The memory 1005 may be a high speed RAM memory or a stable memory (non-volatile) Memory), such as disk storage. The memory 1005 can also optionally be a storage device independent of the aforementioned processor 1001.
可选地，该虚拟机器人的控制设备还可以包括用户接口、网络接口、摄像头、RF（Radio Frequency，射频）电路，传感器、音频电路、WiFi模块等等。用户接口可以包括显示屏（Display）、输入单元比如键盘（Keyboard），可选用户接口还可以包括标准的有线接口、无线接口。网络接口可选的可以包括标准的有线接口、无线接口（如WI-FI接口）。Optionally, the control device of the virtual robot may further include a user interface, a network interface, a camera, and an RF (Radio) Frequency, RF) circuits, sensors, audio circuits, WiFi modules, and more. The user interface may include a display, an input unit such as a keyboard, and the optional user interface may also include a standard wired interface, a wireless interface. The network interface can optionally include a standard wired interface or a wireless interface (such as a WI-FI interface).
本领域技术人员可以理解，图6中示出的虚拟机器人的控制设备结构并不构成对虚拟机器人的控制设备的限定，可以包括比图示更多或更少的部件，或者组合某些部件，或者不同的部件布置。It will be understood by those skilled in the art that the control device structure of the virtual robot shown in FIG. 6 does not constitute a limitation of the control device of the virtual robot, and may include more or less components than those illustrated, or combine some components. Or different parts arrangement.
如图6所示，作为一种计算机存储介质的存储器1005中可以包括操作***、网络通信模块以及虚拟机器人的控制程序。操作***是管理和控制虚拟机器人的控制设备硬件和软件资源的程序，支持虚拟机器人的控制程序以及其它软件和/或程序的运行。网络通信模块用于实现存储器1005内部各组件之间的通信，以及与虚拟机器人的控制设备中其它硬件和软件之间通信。As shown in FIG. 6, a memory 1005 as a computer storage medium may include an operating system, a network communication module, and a control program of the virtual robot. The operating system is a program that manages and controls the virtual robot's control device hardware and software resources, and supports the operation of the virtual robot's control program and other software and/or programs. The network communication module is used to implement communication between components within the memory 1005 and with other hardware and software in the control device of the virtual robot.
在图6所示的虚拟机器人的控制设备中，处理器1001用于执行存储器1005中存储的虚拟机器人的控制程序，以实现上述虚拟机器人的控制方法，本申请虚拟机器人的控制设备具体实施方式与上述虚拟机器人的控制方法各实施例基本相同，在此不再赘述。In the control device of the virtual robot shown in FIG. 6 , the processor 1001 is configured to execute a control program of the virtual robot stored in the memory 1005 to implement the control method of the virtual robot, and the specific control device of the virtual robot of the present application is The foregoing embodiments of the control method of the virtual robot are basically the same, and are not described herein again.
本申请提供了一种可读存储介质，所述可读存储介质存储有一个或者一个以上程序，所述一个或者一个以上程序还可被一个或者一个以上的处理器执行以用于实现上述虚拟机器人的控制方法，本申请可读存储介质具体实施方式与上述虚拟机器人的控制方法各实施例基本相同，在此不再赘述。The application provides a readable storage medium storing one or more programs, the one or more programs being further executable by one or more processors for implementing the virtual robot described above The control method of the readable storage medium of the present application is substantially the same as the embodiment of the control method of the virtual robot described above, and details are not described herein again.
还需要说明的是，在本文中，术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、物品或者装置不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、物品或者装置所固有的要素。在没有更多限制的情况下，由语句“包括一个……”限定的要素，并不排除在包括该要素的过程、方法、物品或者装置中还存在另外的相同要素。It is also to be understood that the term "comprises", "comprising", or any other variants thereof is intended to encompass a non-exclusive inclusion, such that a process, method, article, or device that comprises a And includes other elements not explicitly listed, or elements that are inherent to such a process, method, article, or device. An element that is defined by the phrase "comprising a ..." does not exclude the presence of additional equivalent elements in the process, method, item, or device that comprises the element.
上述本申请实施例序号仅仅为了描述，不代表实施例的优劣。The serial numbers of the embodiments of the present application are merely for the description, and do not represent the advantages and disadvantages of the embodiments.
通过以上的实施方式的描述，本领域的技术人员可以清楚地了解到上述实施例方法可借助软件加必需的通用硬件平台的方式来实现，当然也可以通过硬件，但很多情况下前者是更佳的实施方式。基于这样的理解，本申请的技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来，该计算机软件产品存储在如上所述的一个存储介质（如ROM/RAM、磁碟、光盘）中，包括若干指令用以使得一台终端设备（可以是手机，计算机，服务器，或者网络设备等）执行本申请各个实施例所述的方法。Through the description of the above embodiments, those skilled in the art can clearly understand that the foregoing embodiment method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be through hardware, but in many cases, the former is better. Implementation. Based on such understanding, the technical solution of the present application, which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a storage medium (such as ROM/RAM as described above). , a disk, an optical disk, including a number of instructions for causing a terminal device (which may be a mobile phone, a computer, a server, or a network device, etc.) to perform the methods described in the various embodiments of the present application.
以上所述仅为本申请的优选实施例，并非因此限制本申请的专利范围，凡是在本申请的构思下，利用本申请说明书及附图内容所作的等效结构变换，或直接/间接运用在其他相关的技术领域均包括在本申请的专利保护范围内。The above description is only a preferred embodiment of the present application, and is not intended to limit the scope of the patents of the present application, and the equivalent structural transformations made by the contents of the specification and the drawings of the present application, or directly/indirectly Other related technical fields are included in the patent protection scope of the present application.

Claims (20)

  1. 一种虚拟机器人的控制方法，其特征在于，所述虚拟机器人的控制方法包括以下步骤： A control method for a virtual robot, characterized in that the control method of the virtual robot comprises the following steps:
    接收账户类型配置指令，将虚拟机器人的账户类型配置为个人账户类型，以支持群体咨询；Receiving an account type configuration instruction, configuring the virtual robot's account type as a personal account type to support group consultation;
    当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中；When receiving the invitation instruction, adding the virtual robot to the target group corresponding to the invitation instruction;
    接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息。Receiving the consultation information sent by each member of the target group to the virtual robot, and returning the reply information corresponding to the consultation information to the target group.
  2. 如权利要求1所述的虚拟机器人的控制方法，其特征在于，所述当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中的步骤之前包括：The method for controlling a virtual robot according to claim 1, wherein the step of adding the virtual robot to the target group corresponding to the invitation instruction when the invitation instruction is received comprises:
    接收产品参考信息，并确定为产品参考信息对应产品服务的目标虚拟机器人，以将产品参考信息和目标虚拟机器人关联；Receiving product reference information and determining a target virtual robot corresponding to the product service as the product reference information to associate the product reference information with the target virtual robot;
    所述当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中的步骤包括：When the invitation instruction is received, the step of adding the virtual robot to the target group corresponding to the invitation instruction includes:
    当接收到邀请指令时，确定为邀请指令所对应产品服务的虚拟机器人，并将所述服务的虚拟机器人添加到邀请指令对应的目标群体中。When receiving the invitation instruction, the virtual robot serving as the product corresponding to the invitation instruction is determined, and the virtual robot of the service is added to the target group corresponding to the invitation instruction.
  3. 如权利要求2所述的虚拟机器人的控制方法，其特征在于，所述接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息的步骤包括：The method for controlling a virtual robot according to claim 2, wherein the step of receiving the consultation information sent by each member of the target group to the virtual robot and returning the response information corresponding to the consultation information to the target group comprises:
    当接收到目标群体中各成员对虚拟机器人所发送的咨询信息时，判断咨询信息是否针对虚拟机器人所服务的产品；When receiving the consultation information sent by each member of the target group to the virtual robot, determining whether the consultation information is for the product served by the virtual robot;
    当咨询信息针对虚拟机器人所服务的产品时，从产品参考信息中获取与咨询信息对应的回复信息，并将所述对应的回复信息返回到目标群体。When the consultation information is for the product served by the virtual robot, the reply information corresponding to the consultation information is obtained from the product reference information, and the corresponding reply information is returned to the target group.
  4. 如权利要求3所述的虚拟机器人的控制方法，其特征在于，所述判断咨询信息是否针对虚拟机器人所服务的产品的步骤之后包括：The control method of the virtual robot according to claim 3, wherein the step of determining whether the consultation information is for the product served by the virtual robot comprises:
    当咨询信息不是针对虚拟机器人所服务的产品时，调用预设参考信息，并根据预设参考信息，确定与咨询信息所对应的回复信息。When the consultation information is not for the product served by the virtual robot, the preset reference information is invoked, and the reply information corresponding to the consultation information is determined according to the preset reference information.
  5. 如权利要求4所述的虚拟机器人的控制方法，其特征在于，所述根据预设参考信息，确定与咨询信息所对应的回复信息的步骤包括：The method for controlling a virtual robot according to claim 4, wherein the step of determining the reply information corresponding to the consultation information according to the preset reference information comprises:
    判断预设参考信息中是否存在与咨询信息所对应的回复信息，当预设参考信息中存在与咨询信息所对应的回复信息时，获取所述对应的回复信息进行返回；Determining whether there is reply information corresponding to the consultation information in the preset reference information, and when there is reply information corresponding to the consultation information in the preset reference information, obtaining the corresponding reply information and returning;
    当预设参考信息中不存在与咨询信息对应的回复信息时，调用预设接口，并获取预设接口中的信息返回到目标群体。When there is no reply information corresponding to the consultation information in the preset reference information, the preset interface is invoked, and the information in the preset interface is obtained and returned to the target group.
  6. 如权利要求4所述的虚拟机器人的控制方法，其特征在于，所述并向目标群体返回与咨询信息对应的回复信息的步骤之后包括：The method for controlling a virtual robot according to claim 4, wherein the step of returning the reply information corresponding to the consultation information to the target group includes:
    在预设时间内，对咨询信息进行统计，确定所统计的咨询信息中在产品参考信息和预设参考信息均不存在回复信息的目标咨询信息；During the preset time, the consultation information is counted, and the target consultation information that the reply information does not exist in the product reference information and the preset reference information in the statistical consultation information is determined;
    在产品参考信息或预设参考信息中添加对目标咨询信息的回复信息，以对产品参考信息和预设参考信息进行更新。Adding reply information to the target consultation information in the product reference information or the preset reference information to update the product reference information and the preset reference information.
  7. 一种虚拟机器人的控制装置，其特征在于，所述虚拟机器人的控制装置包括：A control device for a virtual robot, characterized in that: the control device of the virtual robot comprises:
    配置模块，用于接收账户类型配置指令，将虚拟机器人的账户类型配置为个人账户类型，以支持群体咨询；a configuration module, configured to receive an account type configuration instruction, and configure an account type of the virtual robot as a personal account type to support group consultation;
    添加模块，用于当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中；Adding a module, when the invitation instruction is received, adding the virtual robot to the target group corresponding to the invitation instruction;
    返回模块，用于接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息。The returning module is configured to receive the consulting information sent by the members of the target group to the virtual robot, and return the reply information corresponding to the consulting information to the target group.
  8. 如权利要求7所述的虚拟机器人的控制装置，其特征在于，所述虚拟机器人的控制装置还包括：The control device of the virtual robot according to claim 7, wherein the control device of the virtual robot further comprises:
    确定模块，用于接收产品参考信息，并确定为产品参考信息对应产品服务的目标虚拟机器人，以将产品参考信息和目标虚拟机器人关联；a determining module, configured to receive product reference information, and determine a target virtual robot corresponding to the product service as the product reference information, to associate the product reference information with the target virtual robot;
    所述添加模块，用于当接收到邀请指令时，确定为邀请指令所对应产品服务的虚拟机器人，并将所述服务的细腻机器人添加到邀请指令对应的目标群体中。The adding module is configured to: when receiving the invitation instruction, determine the virtual robot serving as the product corresponding to the invitation instruction, and add the delicate robot of the service to the target group corresponding to the invitation instruction.
  9. 一种虚拟机器人的控制设备，其特征在于，所述虚拟机器人的控制设备包括：存储器、处理器、通信总线以及存储在所述存储器上的虚拟机器人的控制程序；A control device for a virtual robot, characterized in that: the control device of the virtual robot comprises: a memory, a processor, a communication bus, and a control program of the virtual robot stored on the memory;
    所述通信总线用于实现处理器和存储器之间的连接通信；The communication bus is used to implement connection communication between a processor and a memory;
    所述处理器用于执行所述虚拟机器人的控制程序，以实现以下步骤：The processor is configured to execute a control program of the virtual robot to implement the following steps:
    接收账户类型配置指令，将虚拟机器人的账户类型配置为个人账户类型，以支持群体咨询；Receiving an account type configuration instruction, configuring the virtual robot's account type as a personal account type to support group consultation;
    当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中；When receiving the invitation instruction, adding the virtual robot to the target group corresponding to the invitation instruction;
    接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息。Receiving the consultation information sent by each member of the target group to the virtual robot, and returning the reply information corresponding to the consultation information to the target group.
  10. 如权利要求9所述的虚拟机器人的控制设备，其特征在于，所述当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中的步骤之前包括：The control device of the virtual robot according to claim 9, wherein the step of adding the virtual robot to the target group corresponding to the invitation instruction when the invitation instruction is received comprises:
    接收产品参考信息，并确定为产品参考信息对应产品服务的目标虚拟机器人，以将产品参考信息和目标虚拟机器人关联；Receiving product reference information and determining a target virtual robot corresponding to the product service as the product reference information to associate the product reference information with the target virtual robot;
    所述当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中的步骤包括：When the invitation instruction is received, the step of adding the virtual robot to the target group corresponding to the invitation instruction includes:
    当接收到邀请指令时，确定为邀请指令所对应产品服务的虚拟机器人，并将所述服务的虚拟机器人添加到邀请指令对应的目标群体中。When receiving the invitation instruction, the virtual robot serving as the product corresponding to the invitation instruction is determined, and the virtual robot of the service is added to the target group corresponding to the invitation instruction.
  11. 如权利要求10所述的虚拟机器人的控制设备，其特征在于，所述接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息的步骤包括：The control device of the virtual robot according to claim 10, wherein the step of receiving the consultation information sent by each member of the target group to the virtual robot and returning the response information corresponding to the consultation information to the target group comprises:
    当接收到目标群体中各成员对虚拟机器人所发送的咨询信息时，判断咨询信息是否针对虚拟机器人所服务的产品；When receiving the consultation information sent by each member of the target group to the virtual robot, determining whether the consultation information is for the product served by the virtual robot;
    当咨询信息针对虚拟机器人所服务的产品时，从产品参考信息中获取与咨询信息对应的回复信息，并将所述对应的回复信息返回到目标群体。When the consultation information is for the product served by the virtual robot, the reply information corresponding to the consultation information is obtained from the product reference information, and the corresponding reply information is returned to the target group.
  12. 如权利要求11所述的虚拟机器人的控制设备，其特征在于，所述判断咨询信息是否针对虚拟机器人所服务的产品的步骤之后包括：The control device for a virtual robot according to claim 11, wherein the step of determining whether the consultation information is for a product served by the virtual robot comprises:
    当咨询信息不是针对虚拟机器人所服务的产品时，调用预设参考信息，并根据预设参考信息，确定与咨询信息所对应的回复信息。When the consultation information is not for the product served by the virtual robot, the preset reference information is invoked, and the reply information corresponding to the consultation information is determined according to the preset reference information.
  13. 如权利要求12所述的虚拟机器人的控制设备，其特征在于，所述根据预设参考信息，确定与咨询信息所对应的回复信息的步骤包括：The control device of the virtual robot according to claim 12, wherein the step of determining the reply information corresponding to the consultation information according to the preset reference information comprises:
    判断预设参考信息中是否存在与咨询信息所对应的回复信息，当预设参考信息中存在与咨询信息所对应的回复信息时，获取所述对应的回复信息进行返回；Determining whether there is reply information corresponding to the consultation information in the preset reference information, and when there is reply information corresponding to the consultation information in the preset reference information, obtaining the corresponding reply information and returning;
    当预设参考信息中不存在与咨询信息对应的回复信息时，调用预设接口，并获取预设接口中的信息返回到目标群体。When there is no reply information corresponding to the consultation information in the preset reference information, the preset interface is invoked, and the information in the preset interface is obtained and returned to the target group.
  14. 如权利要求12所述的虚拟机器人的控制设备，其特征在于，所述并向目标群体返回与咨询信息对应的回复信息的步骤之后包括：The control device of the virtual robot according to claim 12, wherein the step of returning the reply information corresponding to the consultation information to the target group comprises:
    在预设时间内，对咨询信息进行统计，确定所统计的咨询信息中在产品参考信息和预设参考信息均不存在回复信息的目标咨询信息；During the preset time, the consultation information is counted, and the target consultation information that the reply information does not exist in the product reference information and the preset reference information in the statistical consultation information is determined;
    在产品参考信息或预设参考信息中添加对目标咨询信息的回复信息，以对产品参考信息和预设参考信息进行更新。Adding reply information to the target consultation information in the product reference information or the preset reference information to update the product reference information and the preset reference information.
  15. 一种可读存储介质，其特征在于，所述计算机课读存储介质上存储有虚拟机器人的控制程序，所述虚拟机器人的控制程序被处理器执行，以实现以下步骤：A readable storage medium, characterized in that the computer learning storage medium stores a control program of a virtual robot, and the control program of the virtual robot is executed by the processor to implement the following steps:
    接收账户类型配置指令，将虚拟机器人的账户类型配置为个人账户类型，以支持群体咨询；Receiving an account type configuration instruction, configuring the virtual robot's account type as a personal account type to support group consultation;
    当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中；When receiving the invitation instruction, adding the virtual robot to the target group corresponding to the invitation instruction;
    接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息。Receiving the consultation information sent by each member of the target group to the virtual robot, and returning the reply information corresponding to the consultation information to the target group.
  16. 如权利要求15所述的可读存储介质，其特征在于，所述当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中的步骤之前包括：The readable storage medium according to claim 15, wherein the step of adding the virtual robot to the target group corresponding to the invitation instruction when the invitation instruction is received comprises:
    接收产品参考信息，并确定为产品参考信息对应产品服务的目标虚拟机器人，以将产品参考信息和目标虚拟机器人关联；Receiving product reference information and determining a target virtual robot corresponding to the product service as the product reference information to associate the product reference information with the target virtual robot;
    所述当接收到邀请指令时，将虚拟机器人添加到邀请指令对应的目标群体中的步骤包括：When the invitation instruction is received, the step of adding the virtual robot to the target group corresponding to the invitation instruction includes:
    当接收到邀请指令时，确定为邀请指令所对应产品服务的虚拟机器人，并将所述服务的虚拟机器人添加到邀请指令对应的目标群体中。When receiving the invitation instruction, the virtual robot serving as the product corresponding to the invitation instruction is determined, and the virtual robot of the service is added to the target group corresponding to the invitation instruction.
  17. 如权利要求16所述的可读存储介质，其特征在于，所述接收目标群体中各成员对虚拟机器人所发送的咨询信息，并向目标群体返回与咨询信息对应的回复信息的步骤包括：The readable storage medium according to claim 16, wherein the step of receiving the consultation information sent by each member of the target group to the virtual robot and returning the response information corresponding to the consultation information to the target group comprises:
    当接收到目标群体中各成员对虚拟机器人所发送的咨询信息时，判断咨询信息是否针对虚拟机器人所服务的产品；When receiving the consultation information sent by each member of the target group to the virtual robot, determining whether the consultation information is for the product served by the virtual robot;
    当咨询信息针对虚拟机器人所服务的产品时，从产品参考信息中获取与咨询信息对应的回复信息，并将所述对应的回复信息返回到目标群体。When the consultation information is for the product served by the virtual robot, the reply information corresponding to the consultation information is obtained from the product reference information, and the corresponding reply information is returned to the target group.
  18. 如权利要求17所述的可读存储介质，其特征在于，所述判断咨询信息是否针对虚拟机器人所服务的产品的步骤之后包括：The readable storage medium of claim 17, wherein the step of determining whether the consultation information is for a product served by the virtual robot comprises:
    当咨询信息不是针对虚拟机器人所服务的产品时，调用预设参考信息，并根据预设参考信息，确定与咨询信息所对应的回复信息。When the consultation information is not for the product served by the virtual robot, the preset reference information is invoked, and the reply information corresponding to the consultation information is determined according to the preset reference information.
  19. 如权利要求18所述的可读存储介质，其特征在于，所述根据预设参考信息，确定与咨询信息所对应的回复信息的步骤包括：The readable storage medium according to claim 18, wherein the step of determining the reply information corresponding to the consultation information according to the preset reference information comprises:
    判断预设参考信息中是否存在与咨询信息所对应的回复信息，当预设参考信息中存在与咨询信息所对应的回复信息时，获取所述对应的回复信息进行返回；Determining whether there is reply information corresponding to the consultation information in the preset reference information, and when there is reply information corresponding to the consultation information in the preset reference information, obtaining the corresponding reply information and returning;
    当预设参考信息中不存在与咨询信息对应的回复信息时，调用预设接口，并获取预设接口中的信息返回到目标群体。When there is no reply information corresponding to the consultation information in the preset reference information, the preset interface is invoked, and the information in the preset interface is obtained and returned to the target group.
  20. 如权利要求18所述的可读存储介质，其特征在于，所述并向目标群体返回与咨询信息对应的回复信息的步骤之后包括：The readable storage medium according to claim 18, wherein the step of returning the reply information corresponding to the consultation information to the target group comprises:
    在预设时间内，对咨询信息进行统计，确定所统计的咨询信息中在产品参考信息和预设参考信息均不存在回复信息的目标咨询信息；During the preset time, the consultation information is counted, and the target consultation information that the reply information does not exist in the product reference information and the preset reference information in the statistical consultation information is determined;
    在产品参考信息或预设参考信息中添加对目标咨询信息的回复信息，以对产品参考信息和预设参考信息进行更新。 Adding reply information to the target consultation information in the product reference information or the preset reference information to update the product reference information and the preset reference information.
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