WO2019071907A1 - Method for identifying help information based on operation page, and application server - Google Patents

Method for identifying help information based on operation page, and application server Download PDF

Info

Publication number
WO2019071907A1
WO2019071907A1 PCT/CN2018/077634 CN2018077634W WO2019071907A1 WO 2019071907 A1 WO2019071907 A1 WO 2019071907A1 CN 2018077634 W CN2018077634 W CN 2018077634W WO 2019071907 A1 WO2019071907 A1 WO 2019071907A1
Authority
WO
WIPO (PCT)
Prior art keywords
page
operation page
help
current operation
identifying
Prior art date
Application number
PCT/CN2018/077634
Other languages
French (fr)
Chinese (zh)
Inventor
高宁
Original Assignee
平安科技（深圳）有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 平安科技（深圳）有限公司 filed Critical 平安科技（深圳）有限公司
Publication of WO2019071907A1 publication Critical patent/WO2019071907A1/en

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/958—Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/955—Retrieval from the web using information identifiers, e.g. uniform resource locators [URL]

Definitions

  • the present application relates to the field of mobile communications, and in particular, to a method and an application server for identifying help information based on an operation page.
  • the traditional help system usually displays the entire operation document about the software or business system after the user starts the help system.
  • the user needs to input some keywords or look up in the directory index to get relevant help information, and Find relevant help information that is really useful to you, and bring great inconvenience to users.
  • the present application provides a method and an application server for identifying help information based on the operation page, and can obtain a help document corresponding to the current page operation by analyzing the request help information, thereby improving the user experience.
  • the present application proposes a method for identifying help information based on an operation page, the method being applied to an application server, the method comprising:
  • a help document matching the current operation page is presented to the business system of the terminal device.
  • the present application further provides an application server, including a memory, a processor, and a system based on operation page identification help information stored on the memory and operable on the processor
  • an application server including a memory, a processor, and a system based on operation page identification help information stored on the memory and operable on the processor
  • a help document matching the current operation page is presented to the business system of the terminal device.
  • the present application further provides a computer readable storage medium storing a system for identifying help information based on an operation page, wherein the system for identifying help information based on the operation page can be Executing by the at least one processor to cause the at least one processor to perform the method of identifying help information based on the operation page as described above.
  • the application server, the method for identifying help information based on the operation page, and the computer readable storage medium proposed by the present application firstly receive request help information sent by the service system where the terminal device is located; The help information is requested to obtain the current operation page information; further, the help document corresponding to the current operation page information is matched according to the operation page information; finally, the help document matching the current operation page is presented to The service system of the terminal device.
  • the defect that the entire system operation help document is obtained when the request help information is received in the prior art is received, and the user needs to further query, can also obtain the corresponding information related to the current page operation by analyzing the request help information. Help documentation to improve the user experience.
  • FIG. 1 is a schematic diagram of an optional application environment of each embodiment of the present application.
  • FIG. 2 is a schematic diagram of an optional hardware architecture of the application server of FIG. 1;
  • FIG. 3 is a schematic diagram of a program module of a first embodiment of a system for identifying help information based on an operation page
  • FIG. 4 is a schematic diagram of a program module of a second embodiment of a system for identifying help information based on an operation page
  • FIG. 5 is a schematic diagram of a program module of a third embodiment of a system for identifying help information based on an operation page
  • FIG. 6 is a schematic diagram of a program module of a fourth embodiment of a system for identifying help information based on an operation page
  • FIG. 7 is a schematic flowchart of a first embodiment of a method for identifying help information based on an operation page according to the present application
  • FIG. 8 is a schematic flowchart of a second embodiment of a method for identifying help information based on an operation page according to the present application.
  • FIG. 9 is a schematic flowchart of a third embodiment of a method for identifying help information based on an operation page according to the present application.
  • FIG. 10 is a schematic flowchart diagram of a fourth embodiment of a method for identifying help information based on an operation page according to the present application.
  • first, second and the like in the present application are for the purpose of description only, and are not to be construed as indicating or implying their relative importance or implicitly indicating the number of technical features indicated. .
  • features defining “first” and “second” may include at least one of the features, either explicitly or implicitly.
  • the technical solutions between the various embodiments may be combined with each other, but must be based on the realization of those skilled in the art, and when the combination of the technical solutions is contradictory or impossible to implement, it should be considered that the combination of the technical solutions does not exist. Nor is it within the scope of protection required by this application.
  • FIG. 1 it is a schematic diagram of an optional application environment of each embodiment of the present application.
  • the present application is applicable to an application environment including, but not limited to, the terminal device 1, the application server 2, and the network 3.
  • the terminal device 1 may be a mobile phone, a smart phone, a notebook computer, a digital broadcast receiver, a PDA (Personal Digital Assistant), a PAD (Tablet PC), a PMP (Portable Multimedia Player), a navigation device, or the like.
  • Mobile devices, as well as fixed terminals such as digital TVs, desktop computers, notebooks, servers, and the like.
  • the application server 2 may be a computing device such as a rack server, a blade server, a tower server, or a rack server.
  • the application server 2 may be a stand-alone server or a server cluster composed of multiple servers.
  • the network 3 may be an intranet, an Internet, a Global System of Mobile communication (GSM), a Wideband Code Division Multiple Access (WCDMA), a 4G network, Wireless or wired networks such as 5G networks, Bluetooth, Wi-Fi, etc.
  • GSM Global
  • the application server 2 is respectively connected to one or more of the terminal devices 1 through the network 3 for data transmission and interaction.
  • the application server 2 may include, but is not limited to, the memory 11, the processor 12, and the network interface 13 being communicably connected to each other through a system bus. It is to be noted that FIG. 2 only shows the application server 2 with components 11-13, but it should be understood that not all illustrated components may be implemented, and more or fewer components may be implemented instead.
  • the memory 11 includes at least one type of readable storage medium including a flash memory, a hard disk, a multimedia card, a card type memory (eg, SD or DX memory, etc.), and a random access memory (RAM). , static random access memory (SRAM), read only memory (ROM), electrically erasable programmable read only memory (EEPROM), programmable read only memory (PROM), magnetic memory, magnetic disk, optical disk, and the like.
  • the memory 11 may be an internal storage unit of the application server 2, such as a hard disk or memory of the application server 2.
  • the memory 11 may also be an external storage device of the application server 2, such as a plug-in hard disk equipped on the application server 2, a smart memory card (SMC), and a secure digital number. (Secure Digital, SD) card, flash card, etc.
  • the memory 11 can also include both the internal storage unit of the application server 2 and its external storage device.
  • the memory 11 is generally used to store an operating system installed in the application server 2 and various types of application software, such as program code of the system 200 based on the operation page identification help information. Further, the memory 11 can also be used to temporarily store various types of data that have been output or are to be output.
  • the processor 12 may be a Central Processing Unit (CPU), controller, microcontroller, microprocessor, or other data processing chip in some embodiments.
  • the processor 12 is typically used to control the overall operation of the application server 2, such as performing control and processing related to data interaction or communication with the terminal device 1.
  • the processor 12 is configured to run program code or process data stored in the memory 11, such as running the system 200 based on the operation page identification help information.
  • the network interface 13 may comprise a wireless network interface or a wired network interface, which is typically used to establish a communication connection between the application server 2 and other electronic devices.
  • the network interface 13 is mainly used to connect the application server 2 to one or more of the terminal devices 1 through the network 3, and the application server 2 and the one or more terminals. A data transmission channel and a communication connection are established between the devices 1.
  • the present application proposes a system 200 for identifying help information based on an operation page.
  • FIG. 3 it is a program module diagram of the first embodiment of the system 200 based on the operation page identification help information.
  • the system 200 for identifying help information based on the operation page includes a series of computer program instructions stored in the memory 11, and when the computer program instructions are executed by the processor 12, the embodiments of the present application may be implemented.
  • the help information operation is identified based on the operation page.
  • system 200 that identifies help information based on an operational page may be divided into one or more modules based on the particular operations implemented by the various portions of the computer program instructions.
  • the system 200 based on the operation page identification help information may be divided into a receiving module 201, an analysis module 202, a matching module 203, and a presentation module 204. among them:
  • the receiving module 201 is configured to receive request help information sent by a service system where the terminal device 1 is located.
  • the terminal device 1 is installed with various types of service systems. With the development of development technologies, the scale of various service systems is raining more and more functions are being used. Based on the complex business rules of the business system, in order to use the business system for more convenient user operations, the business system often matches the helpful documents. However, when the user submits the help information, the business system responds to the user with an operation help document about the entire business system. For a complex business system, the user also needs to spend a lot of time to query the operation help document related to the current operation page. Get useful help information.
  • the shortcut key "F1" of the terminal device 1 on which the service system is installed or the "current help” of the service system can be clicked.
  • the request help information includes, but is not limited to, current operation page information.
  • the analyzing module 202 is configured to parse the request help information to obtain current operation page information.
  • the request help information includes current operation page information.
  • the current operation page information is obtained through analysis.
  • the matching module 203 is configured to match, according to the operation page information, a help document corresponding to the current operation page information.
  • the application server 2 stores a system operation help document of the business system.
  • the application server 2 queries the page operation help document about the current operation page information in the system operation help document of the entire service system by using the matching module 203 according to the current operation page information.
  • the application server 2 sends the request help information.
  • the application server 2 receives the request help information, by analyzing the request help information, the operation page where the user is currently located is obtained as a mortgage operation page. Further, the matching module 203 queries the page operation help document matching the mortgage operation page in the system operation help document of the entire mortgage system.
  • the presentation module 204 is configured to present a help document matching the current operation page to the terminal device 1.
  • the application server 2 presents the help document matching the current operation page to the display interface of the client where the receiving service system is located, as a response to the request help information. Therefore, the application server 2 can obtain the corresponding page operation help document according to the current operation page of the user, and avoid the defect that the user needs to further query when acquiring the help information of the entire system when receiving the request help information in the prior art. , greatly improving the user experience.
  • the application server 2 presents the help document matching the current operation page to the terminal device 1 in a separate window, so that the user does not affect the operation of the service system while consulting the help document.
  • the system 200 for identifying help information based on the operation page further includes an acquisition module 205, where
  • the obtaining module 205 is configured to acquire an identifier of the current operation page according to the current operation page information.
  • the matching module 204 is further configured to obtain, according to the mapping relationship between the identifier and the page operation help document, a page operation help document that matches the identifier.
  • the application server 2 defines a unique identifier in each page or module of the service system, and the identifier of each page has a one-to-one mapping relationship with the corresponding page operation help document in the system operation help document.
  • the application server 2 further analyzes the current operation page information to obtain a unique identifier of the current operation page according to the current operation of the page information.
  • the application server 2 may match the corresponding page operation help document according to the mapping relationship between the unique identifier and the page operation help document.
  • the system 200 for identifying help information based on the operation page further includes a recording module 206, wherein:
  • the recording module 206 is configured to record a historical access page of the user in the service system.
  • the analysis module 202 is further configured to analyze whether the historical access page of the user has relevance to the current operation page.
  • the presentation module 204 is further configured to: if the historical access page of the user has an association with the current operation page, present the help document with the historical access page to the service system interface of the terminal device 1.
  • the application server 2 determines whether there is an association according to the operation page attribute. Still taking the loan business system as an example, when the user enters the loan business system and selects the mortgage loan, the mortgage product is selected as the house, and the user sends the request help information on the operation page of selecting the mortgage product as the residential commodity house.
  • the application server 2 records the access record information of the user in the loan business system recorded by the recording module 206 that the user also accesses the operation page of the mortgage product as the factory building, the mortgage product as the automobile, and the credit loan.
  • the user's current operation page is that the mortgage product is a mortgage for the house.
  • the operation page of the credit loan is judged to be unrelated to the current operation page (mortgage loan), and the mortgage product is a factory building and a mortgage.
  • the product is related to the current operation page of the car's operation page. Therefore, the application server 2 presents the help document corresponding to the operation page of the mortgage product to the factory building and the mortgage product to the automobile through the display module 204 to the terminal device 1.
  • the system 200 for identifying help information based on the operation page further includes an extraction module 207 and a sorting module 208, where:
  • the extracting module 207 is configured to extract a keyword of the historical access page if the history access page of the user has relevance to the current operation page.
  • the analysis module 202 is further configured to analyze, by using the keyword, the relevance of the historical access page of the user to the current operation page.
  • the sorting module 208 is configured to sort the help documents of the historical access page according to the closeness of the association.
  • the current operation page is an operation page of the mortgage product being a residential commodity house
  • the related operation page is an operation page of the mortgage product being a factory building and the mortgage product being a car.
  • the keyword that the application server 2 extracts the historical access page by using the extraction module 207 is: the mortgage product is a factory building, and the mortgage product is a car.
  • the current operation page is that the mortgage product is a residential commodity house, and the mortgage product is the same as the current operation page of the factory operation page of the factory, so the mortgage product is the tightness of the operation page of the factory and the current operation page is greater than that of the mortgage product.
  • the application server 2 sorts the help documents of the historical access page according to the closeness of the association by the sorting module 208, and presents the sorted help documents to the terminal device 1.
  • the present application also proposes a method for identifying help information based on an operation page.
  • FIG. 7 it is a schematic flowchart of a first embodiment of a method for identifying help information based on an operation page.
  • the order of execution of the steps in the flowchart shown in FIG. 7 may be changed according to different requirements, and some steps may be omitted.
  • Step S301 Receive request help information sent by the service system where the terminal device 1 is located.
  • the terminal device 1 is installed with various types of service systems. With the development of development technologies, the scale of various service systems is raining more and more functions are being used. Based on the complex business rules of the business system, in order to use the business system for more convenient user operations, the business system often matches the helpful documents. However, when the user submits the help information, the business system responds to the user with an operation help document about the entire business system. For a complex business system, the user also needs to spend a lot of time to query the operation help document related to the current operation page. Get useful help information.
  • the shortcut key "F1" of the terminal device 1 on which the service system is installed or the "current help” of the service system can be clicked.
  • the request help information includes, but is not limited to, current operation page information.
  • Step S302 parsing the request help information to obtain current operation page information.
  • the request help information includes current operation page information.
  • the current operation page information is obtained through analysis.
  • Step S303 matching a help document corresponding to the current operation page information according to the operation page information.
  • the application server 2 stores a system operation help document of the business system.
  • the application server 2 queries the page operation help document about the current operation page information in the system operation help document of the entire service system according to the current operation page information.
  • Step S304 present a help document matching the current operation page to the terminal device 1.
  • the application server 2 presents the help document matching the current operation page to the display interface of the client where the receiving service system is located, as a response to the request help information. Therefore, the application server 2 can obtain the corresponding page operation help document according to the current operation page of the user, and avoid the defect that the user needs to further query when acquiring the help information of the entire system when receiving the request help information in the prior art. , greatly improving the user experience.
  • the application server 2 presents the help document matching the current operation page to the terminal device 1 in a separate window, so that the user does not affect the operation of the service system while consulting the help document.
  • the method for identifying help information based on the operation page proposed by the present application firstly receives the request help information sent by the service system where the terminal device 1 is located; then, analyzes the request help information to obtain the current Operating the page information; further, matching the help document corresponding to the current operation page information according to the operation page information; finally, presenting the help document matching the current operation page to the business system of the terminal device 1 .
  • the defect that the entire system operation help document is obtained when the request help information is received in the prior art is received, and the user needs to further query can also obtain the corresponding information related to the current page operation by analyzing the request help information. Help documentation to improve the user experience.
  • FIG. 8 it is a schematic flowchart of a second embodiment of a method for identifying help information based on an operation page.
  • the step of matching the page help document corresponding to the current operation page information is as follows:
  • Step S401 Acquire an identifier of the current operation page according to the current operation page information.
  • Step S402 Acquire a page operation help document that matches the identifier according to the mapping relationship between the identifier and the page operation help document.
  • the application server 2 defines a unique identifier in each page or module of the service system, and the identifier of each page has a one-to-one mapping relationship with the corresponding page operation help document in the system operation help document.
  • the application server 2 further analyzes the current operation page information to obtain a unique identifier of the current operation page according to the current operation of the page information.
  • the application server 2 may match the corresponding page operation help document according to the mapping relationship between the unique identifier and the page operation help document.
  • the method for identifying the help information based on the operation page according to the above-mentioned steps S401-S402, may obtain the identifier of the current operation page according to the current operation page information, and map the help document according to the identifier and the page operation. The relationship is obtained, and the page operation help document matching the identifier is obtained, and the help document corresponding to the operation page is accurately matched to improve the user experience.
  • FIG. 9 it is a schematic flowchart of a third embodiment of a method for identifying help information based on an operation page.
  • the method for identifying help information based on the operation page further includes the following steps:
  • Step S501 recording a history access page of the user in the business system.
  • Step S502 analyzing whether the historical access page of the user has relevance to the current operation page.
  • Step S503 If the historical access page of the user has an association with the current operation page, the help document with the historical access page is presented to the service system interface of the terminal device 1.
  • the application server 2 determines whether there is an association according to the operation page attribute. Still taking the loan business system as an example, when the user enters the loan business system and selects the mortgage loan, the mortgage product is selected as the house, and the user sends the request help information on the operation page of selecting the mortgage product as the residential commodity house.
  • the application server 2 displays, by the recorded access record information of the user in the loan business system, that the user also accesses the operation page of the mortgage product as the factory building, the mortgage product as the automobile, and the credit loan.
  • the user's current operation page is that the mortgage product is a mortgage for the house.
  • the operation page of the credit loan is judged to be unrelated to the current operation page (mortgage loan), and the mortgage product is a factory building and a mortgage.
  • the product is related to the current operation page of the car's operation page. Therefore, the application server 2 presents a help document corresponding to the operation page in which the mortgage product is a factory building and the mortgage product is a car to the terminal device 1.
  • the method for identifying help information based on the operation page proposed by the present application can also record the historical access page of the user in the business system, and present a historical access page with relevance to the current operation page, and improve user experience.
  • FIG. 10 it is a schematic flowchart of a fourth embodiment of a method for identifying help information based on an operation page.
  • the method for identifying help information based on the operation page further includes the following steps:
  • Step S601 If the historical access page of the user has relevance to the current operation page, extract keywords of the historical access page.
  • Step S602 analyzing, by the keyword, the degree of relevance of the historical access page of the user to the current operation page.
  • Step S603 sorting the help documents of the historical access page according to the closeness of the association.
  • the current operation page is an operation page of the mortgage product being a residential commodity house
  • the related operation page is an operation page of the mortgage product being the factory building and the mortgage product being the automobile.
  • the keyword that the application server 2 extracts the historical access page is: the mortgage product is a factory building, and the mortgage product is a car.
  • the current operation page is that the mortgage product is a residential commodity house, and the mortgage product is the same as the current operation page of the factory operation page of the factory, so the mortgage product is the tightness of the operation page of the factory and the current operation page is greater than that of the mortgage product.
  • Operation page The application server 2 sorts the help documents of the historical access page according to the closeness of the association, and presents the sorted help documents to the terminal device 1.
  • the method for identifying the help information based on the operation page proposed by the present application can also extract the keywords of the historical access page that are related to the current operation page, and analyze the closeness of the association, thereby The help documents are sorted by relevance tightness.
  • the foregoing embodiment method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be through hardware, but in many cases, the former is better.
  • Implementation Based on such understanding, the technical solution of the present application, which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a storage medium (such as ROM/RAM, disk,
  • the optical disc includes a number of instructions for causing a terminal device (which may be a mobile phone, a computer, a server, an air conditioner, or a network device, etc.) to perform the methods described in various embodiments of the present application.

Landscapes

  • Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Theoretical Computer Science (AREA)
  • Data Mining & Analysis (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

A method for identifying help information based on an operation page, an application server, and a computer readable storage medium. The method comprises: receiving request help information sent by a service system where a terminal device is located (S301); analyzing the request help information, so as to acquire current operation page information (S302); matching, according to the operation page information, a help document corresponding to the current operation page information (S303); and presenting the help document matching the current operation page to the service system of the terminal device (S304). The method for identifying help information based on an operation page, the application server, and the computer readable storage medium above can acquire the help document corresponding to the current page operation by means of analyzing the request help information, thereby improving the user experience.

Description

基于操作页面识别帮助信息的方法及应用服务器Method and application server for identifying help information based on operation page
本申请要求于2017年10月13日提交中国专利局、申请号为201710951505.X、发明名称为“基于操作页面识别帮助信息的方法及应用服务器”的中国专利申请的优先权，其全部内容通过引用结合在申请中。This application claims the priority of the Chinese Patent Application filed on October 13, 2017, the Chinese Patent Office, the application number is 201710951505.X, and the invention is entitled "Method and Application Server for Identifying Help Information Based on Operation Pages". The citation is incorporated in the application.
技术领域Technical field
本申请涉及移动通信领域，尤其涉及一种基于操作页面识别帮助信息的方法及应用服务器。The present application relates to the field of mobile communications, and in particular, to a method and an application server for identifying help information based on an operation page.
背景技术Background technique
随着开发技术越来越成熟，各类软件或者基于web的业务***、尤其是一些规模大，功能多的业务***成功开发出来，通过提供用户界面，用户能够与应用交互，极大地方便了用户。然而，对于一个新的软件或者业务***，使用者在不熟悉该软件或业务***的情况下，往往都需要在不同程度上依赖该软件或业务***的帮助***。As the development technology becomes more and more mature, various software or web-based business systems, especially some large-scale and multi-functional business systems, are successfully developed. By providing a user interface, users can interact with applications, which greatly facilitates users. . However, for a new software or business system, users who are not familiar with the software or business system often need to rely on the help system of the software or business system to varying degrees.
传统的帮助***，通常都是用户在启动帮助***之后，显示整篇关于软件或业务***的操作文档，用户需要输入一些关键词或者在目录索引里查找才能获得相关的帮助信息，并且要在这些相关信息中去查找对自己真正有用的帮助信息，给用户带来极大的不便。The traditional help system usually displays the entire operation document about the software or business system after the user starts the help system. The user needs to input some keywords or look up in the directory index to get relevant help information, and Find relevant help information that is really useful to you, and bring great inconvenience to users.
发明内容Summary of the invention
有鉴于此，本申请提出一种基于操作页面识别帮助信息的方法及应用服务器，能够通过分析所述请求帮助信息，获取与当前页面操作相关对应的帮助文档，提高用户体验。In view of this, the present application provides a method and an application server for identifying help information based on the operation page, and can obtain a help document corresponding to the current page operation by analyzing the request help information, thereby improving the user experience.
首先，为实现上述目的，本申请提出一种基于操作页面识别帮助信息的 方法，该方法应用于应用服务器，所述方法包括：First, in order to achieve the above object, the present application proposes a method for identifying help information based on an operation page, the method being applied to an application server, the method comprising:
接收终端设备所在的业务***发送的请求帮助信息；Receiving request help information sent by the service system where the terminal device is located;
分析所述请求帮助信息，以获取当前操作页面信息；Analyzing the request help information to obtain current operation page information;
根据所述操作页面信息匹配与所述当前操作页面信息对应的帮助文档；Matching the help document corresponding to the current operation page information according to the operation page information;
将与所述当前操作页面相匹配的帮助文档呈现至所述终端设备的业务***。A help document matching the current operation page is presented to the business system of the terminal device.
此外，为实现上述目的，本申请还提供一种应用服务器，所述应用服务器包括存储器、处理器及存储在所述存储器上并可在所述处理器上运行的基于操作页面识别帮助信息的***，所述基于操作页面识别帮助信息的***被所述处理器执行时实现如下步骤：In addition, in order to achieve the above object, the present application further provides an application server, including a memory, a processor, and a system based on operation page identification help information stored on the memory and operable on the processor When the system based on the operation page identification help information is executed by the processor, the following steps are implemented:
接收终端设备所在的业务***发送的请求帮助信息；Receiving request help information sent by the service system where the terminal device is located;
分析所述请求帮助信息，以获取当前操作页面信息；Analyzing the request help information to obtain current operation page information;
根据所述操作页面信息匹配与所述当前操作页面信息对应的帮助文档；Matching the help document corresponding to the current operation page information according to the operation page information;
将与所述当前操作页面相匹配的帮助文档呈现至所述终端设备的业务***。A help document matching the current operation page is presented to the business system of the terminal device.
进一步地，为实现上述目的，本申请还提供一种计算机可读存储介质，所述计算机可读存储介质存储有基于操作页面识别帮助信息的***，所述基于操作页面识别帮助信息的***可被至少一个处理器执行，以使所述至少一个处理器执行如上述的基于操作页面识别帮助信息的方法的步骤。Further, in order to achieve the above object, the present application further provides a computer readable storage medium storing a system for identifying help information based on an operation page, wherein the system for identifying help information based on the operation page can be Executing by the at least one processor to cause the at least one processor to perform the method of identifying help information based on the operation page as described above.
相较于现有技术，本申请所提出的应用服务器、基于操作页面识别帮助信息的方法及计算机可读存储介质，首先，当接收终端设备所在的业务***发送的请求帮助信息；然后，分析所述请求帮助信息，以获取当前操作页面信息；进一步地，根据所述操作页面信息匹配与所述当前操作页面信息对应的帮助文档；最后，将与所述当前操作页面相匹配的帮助文档呈现至所述终端设备的业务***。这样，既可以避免了现有技术中当接收到请求帮助信息时获取整个***操作帮助文档，用户需要再进一步查询的缺陷，也可以通过 分析所述请求帮助信息，获取与当前页面操作相关对应的帮助文档，提高用户体验。Compared with the prior art, the application server, the method for identifying help information based on the operation page, and the computer readable storage medium proposed by the present application firstly receive request help information sent by the service system where the terminal device is located; The help information is requested to obtain the current operation page information; further, the help document corresponding to the current operation page information is matched according to the operation page information; finally, the help document matching the current operation page is presented to The service system of the terminal device. In this way, the defect that the entire system operation help document is obtained when the request help information is received in the prior art is received, and the user needs to further query, can also obtain the corresponding information related to the current page operation by analyzing the request help information. Help documentation to improve the user experience.
附图说明DRAWINGS
图1是本申请各个实施例一可选的应用环境示意图；1 is a schematic diagram of an optional application environment of each embodiment of the present application;
图2是图1中应用服务器一可选的硬件架构的示意图；2 is a schematic diagram of an optional hardware architecture of the application server of FIG. 1;
图3是本申请基于操作页面识别帮助信息的***第一实施例的程序模块示意图；3 is a schematic diagram of a program module of a first embodiment of a system for identifying help information based on an operation page;
图4是本申请基于操作页面识别帮助信息的***第二实施例的程序模块示意图；4 is a schematic diagram of a program module of a second embodiment of a system for identifying help information based on an operation page;
图5是本申请基于操作页面识别帮助信息的***第三实施例的程序模块示意图；5 is a schematic diagram of a program module of a third embodiment of a system for identifying help information based on an operation page;
图6是本申请基于操作页面识别帮助信息的***第四实施例的程序模块示意图；6 is a schematic diagram of a program module of a fourth embodiment of a system for identifying help information based on an operation page;
图7为本申请基于操作页面识别帮助信息的方法第一实施例的流程示意图；FIG. 7 is a schematic flowchart of a first embodiment of a method for identifying help information based on an operation page according to the present application;
图8为本申请基于操作页面识别帮助信息的方法第二实施例的流程示意图；8 is a schematic flowchart of a second embodiment of a method for identifying help information based on an operation page according to the present application;
图9为本申请基于操作页面识别帮助信息的方法第三实施例的流程示意图；9 is a schematic flowchart of a third embodiment of a method for identifying help information based on an operation page according to the present application;
图10为本申请基于操作页面识别帮助信息的方法第四实施例的流程示意图。FIG. 10 is a schematic flowchart diagram of a fourth embodiment of a method for identifying help information based on an operation page according to the present application.
本申请目的的实现、功能特点及优点将结合实施例，参照附图做进一步说明。The implementation, functional features and advantages of the present application will be further described with reference to the accompanying drawings.
具体实施方式Detailed ways
为了使本申请的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本申请进行进一步详细说明。应当理解，此处所描述的具体实施例仅用以解释本申请，并不用于限定本申请。基于本申请中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。In order to make the objects, technical solutions, and advantages of the present application more comprehensible, the present application will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present application without departing from the inventive scope are the scope of the present application.
需要说明的是，在本申请中涉及“第一”、“第二”等的描述仅用于描述目的，而不能理解为指示或暗示其相对重要性或者隐含指明所指示的技术特征的数量。由此，限定有“第一”、“第二”的特征可以明示或者隐含地包括至少一个该特征。另外，各个实施例之间的技术方案可以相互结合，但是必须是以本领域普通技术人员能够实现为基础，当技术方案的结合出现相互矛盾或无法实现时应当认为这种技术方案的结合不存在，也不在本申请要求的保护范围之内。It should be noted that the descriptions of "first", "second" and the like in the present application are for the purpose of description only, and are not to be construed as indicating or implying their relative importance or implicitly indicating the number of technical features indicated. . Thus, features defining "first" and "second" may include at least one of the features, either explicitly or implicitly. In addition, the technical solutions between the various embodiments may be combined with each other, but must be based on the realization of those skilled in the art, and when the combination of the technical solutions is contradictory or impossible to implement, it should be considered that the combination of the technical solutions does not exist. Nor is it within the scope of protection required by this application.
参阅图1所示，是本申请各个实施例一可选的应用环境示意图。Referring to FIG. 1 , it is a schematic diagram of an optional application environment of each embodiment of the present application.
在本实施例中，本申请可应用于包括，但不仅限于，终端设备1、应用服务器2、网络3的应用环境中。其中，所述终端设备1可以是移动电话、智能电话、笔记本电脑、数字广播接收器、PDA(个人数字助理)、PAD(平板电脑)、PMP(便携式多媒体播放器)、导航装置等等的可移动设备，以及诸如数字TV、台式计算机、笔记本、服务器等等的固定终端。所述应用服务器2可以是机架式服务器、刀片式服务器、塔式服务器或机柜式服务器等计算设备，该应用服务器2可以是独立的服务器，也可以是多个服务器所组成的服务器集群。所述网络3可以是企业内部网(Intranet)、互联网(Internet)、全球移动通讯***(Global System of Mobile communication，GSM)、宽带码分多址(Wideband Code Division Multiple Access，WCDMA)、4G网络、5G网络、蓝牙(Bluetooth)、Wi-Fi等无线或有线网络。In this embodiment, the present application is applicable to an application environment including, but not limited to, the terminal device 1, the application server 2, and the network 3. The terminal device 1 may be a mobile phone, a smart phone, a notebook computer, a digital broadcast receiver, a PDA (Personal Digital Assistant), a PAD (Tablet PC), a PMP (Portable Multimedia Player), a navigation device, or the like. Mobile devices, as well as fixed terminals such as digital TVs, desktop computers, notebooks, servers, and the like. The application server 2 may be a computing device such as a rack server, a blade server, a tower server, or a rack server. The application server 2 may be a stand-alone server or a server cluster composed of multiple servers. The network 3 may be an intranet, an Internet, a Global System of Mobile communication (GSM), a Wideband Code Division Multiple Access (WCDMA), a 4G network, Wireless or wired networks such as 5G networks, Bluetooth, Wi-Fi, etc.
其中，所述应用服务器2中通过所述网络3分别与一个或多个所述终端设备1通信连接，以进行数据传输和交互。The application server 2 is respectively connected to one or more of the terminal devices 1 through the network 3 for data transmission and interaction.
参阅图2所示，是图1中应用服务器2一可选的硬件架构的示意图。本实施例中，所述应用服务器2可包括，但不仅限于，可通过***总线相互通信连接存储器11、处理器12、网络接口13。需要指出的是，图2仅示出了具有组件11-13的应用服务器2，但是应理解的是，并不要求实施所有示出的组件，可以替代的实施更多或者更少的组件。Referring to FIG. 2, it is a schematic diagram of an optional hardware architecture of the application server 2 in FIG. In this embodiment, the application server 2 may include, but is not limited to, the memory 11, the processor 12, and the network interface 13 being communicably connected to each other through a system bus. It is to be noted that FIG. 2 only shows the application server 2 with components 11-13, but it should be understood that not all illustrated components may be implemented, and more or fewer components may be implemented instead.
其中，所述存储器11至少包括一种类型的可读存储介质，所述可读存储介质包括闪存、硬盘、多媒体卡、卡型存储器(例如，SD或DX存储器等)、随机访问存储器(RAM)、静态随机访问存储器(SRAM)、只读存储器(ROM)、电可擦除可编程只读存储器(EEPROM)、可编程只读存储器(PROM)、磁性存储器、磁盘、光盘等。在一些实施例中，所述存储器11可以是所述应用服务器2的内部存储单元，例如该应用服务器2的硬盘或内存。在另一些实施例中，所述存储器11也可以是所述应用服务器2的外部存储设备，例如该应用服务器2上配备的插接式硬盘，智能存储卡(Smart Media Card,SMC)，安全数字(Secure Digital,SD)卡，闪存卡(Flash Card)等。当然，所述存储器11还可以既包括所述应用服务器2的内部存储单元也包括其外部存储设备。本实施例中，所述存储器11通常用于存储安装于所述应用服务器2的操作***和各类应用软件，例如基于操作页面识别帮助信息的***200的程序代码等。此外，所述存储器11还可以用于暂时地存储已经输出或者将要输出的各类数据。The memory 11 includes at least one type of readable storage medium including a flash memory, a hard disk, a multimedia card, a card type memory (eg, SD or DX memory, etc.), and a random access memory (RAM). , static random access memory (SRAM), read only memory (ROM), electrically erasable programmable read only memory (EEPROM), programmable read only memory (PROM), magnetic memory, magnetic disk, optical disk, and the like. In some embodiments, the memory 11 may be an internal storage unit of the application server 2, such as a hard disk or memory of the application server 2. In other embodiments, the memory 11 may also be an external storage device of the application server 2, such as a plug-in hard disk equipped on the application server 2, a smart memory card (SMC), and a secure digital number. (Secure Digital, SD) card, flash card, etc. Of course, the memory 11 can also include both the internal storage unit of the application server 2 and its external storage device. In this embodiment, the memory 11 is generally used to store an operating system installed in the application server 2 and various types of application software, such as program code of the system 200 based on the operation page identification help information. Further, the memory 11 can also be used to temporarily store various types of data that have been output or are to be output.
所述处理器12在一些实施例中可以是中央处理器(Central Processing Unit，CPU)、控制器、微控制器、微处理器、或其他数据处理芯片。该处理器12通常用于控制所述应用服务器2的总体操作，例如执行与所述终端设备1进行数据交互或者通信相关的控制和处理等。本实施例中，所述处理器12用于运行所述存储器11中存储的程序代码或者处理数据，例如运行所述的基于操作页面识别帮助信息的***200等。The processor 12 may be a Central Processing Unit (CPU), controller, microcontroller, microprocessor, or other data processing chip in some embodiments. The processor 12 is typically used to control the overall operation of the application server 2, such as performing control and processing related to data interaction or communication with the terminal device 1. In this embodiment, the processor 12 is configured to run program code or process data stored in the memory 11, such as running the system 200 based on the operation page identification help information.
所述网络接口13可包括无线网络接口或有线网络接口，该网络接口13 通常用于在所述应用服务器2与其他电子设备之间建立通信连接。本实施例中，所述网络接口13主要用于通过所述网络3将所述应用服务器2与一个或多个所述终端设备1相连，在所述应用服务器2与所述一个或多个终端设备1之间的建立数据传输通道和通信连接。The network interface 13 may comprise a wireless network interface or a wired network interface, which is typically used to establish a communication connection between the application server 2 and other electronic devices. In this embodiment, the network interface 13 is mainly used to connect the application server 2 to one or more of the terminal devices 1 through the network 3, and the application server 2 and the one or more terminals. A data transmission channel and a communication connection are established between the devices 1.
至此，己经详细介绍了本申请各个实施例的应用环境和相关设备的硬件结构和功能。下面，将基于上述应用环境和相关设备，提出本申请的各个实施例。So far, the application environment of the various embodiments of the present application and the hardware structure and functions of related devices have been described in detail. Hereinafter, various embodiments of the present application will be proposed based on the above-described application environment and related devices.
首先，本申请提出一种基于操作页面识别帮助信息的***200。First, the present application proposes a system 200 for identifying help information based on an operation page.
参阅图3所示，是本申请基于操作页面识别帮助信息的***200第一实施例的程序模块图。Referring to FIG. 3, it is a program module diagram of the first embodiment of the system 200 based on the operation page identification help information.
本实施例中，所述基于操作页面识别帮助信息的***200包括一系列的存储于存储器11上的计算机程序指令，当该计算机程序指令被处理器12执行时，可以实现本申请各实施例的基于操作页面识别帮助信息操作。在一些实施例中，基于该计算机程序指令各部分所实现的特定的操作，基于操作页面识别帮助信息的***200可以被划分为一个或多个模块。例如，在图3中，所述基于操作页面识别帮助信息的***200可以被分割成接收模块201、分析模块202、匹配模块203、以及呈现模块204。其中：In this embodiment, the system 200 for identifying help information based on the operation page includes a series of computer program instructions stored in the memory 11, and when the computer program instructions are executed by the processor 12, the embodiments of the present application may be implemented. The help information operation is identified based on the operation page. In some embodiments, system 200 that identifies help information based on an operational page may be divided into one or more modules based on the particular operations implemented by the various portions of the computer program instructions. For example, in FIG. 3, the system 200 based on the operation page identification help information may be divided into a receiving module 201, an analysis module 202, a matching module 203, and a presentation module 204. among them:
所述接收模块201，用于接收终端设备1所在的业务***发送的请求帮助信息。The receiving module 201 is configured to receive request help information sent by a service system where the terminal device 1 is located.
通常地，所述终端设备1安装有各类的业务***，随着开发技术的发展，各类业务***的规模雨来越大，功能也越来越多。基于业务***的复杂的业务规则，为了更方便的用户操作使用该业务***，业务***往往匹配有帮助文档。然而，当用户提交帮助信息时，业务***响应给用户的是关于整个业务***的操作帮助文档，对于复杂的业务***，用户还需要花费大量的时间去查询与当前操作页面相关的操作帮助文档，从而获取有用的帮助信息。Generally, the terminal device 1 is installed with various types of service systems. With the development of development technologies, the scale of various service systems is raining more and more functions are being used. Based on the complex business rules of the business system, in order to use the business system for more convenient user operations, the business system often matches the helpful documents. However, when the user submits the help information, the business system responds to the user with an operation help document about the entire business system. For a complex business system, the user also needs to spend a lot of time to query the operation help document related to the current operation page. Get useful help information.
因此，在本实施例中，当用户在操作所述业务***而需要帮助时，可以 通过按安装有所述业务***的终端设备1的快捷键“F1”或者点击所述业务***的“当前帮助”菜单，向所述应用服务器2发送请求帮助信息。所述请求帮助信息包含但不限于，当前操作页面信息。Therefore, in the present embodiment, when the user needs assistance in operating the service system, the shortcut key "F1" of the terminal device 1 on which the service system is installed or the "current help" of the service system can be clicked. a menu that sends request help information to the application server 2. The request help information includes, but is not limited to, current operation page information.
所述分析模块202，用于解析所述请求帮助信息，以获取当前操作页面信息。The analyzing module 202 is configured to parse the request help information to obtain current operation page information.
具体地，从上文可知，所述请求帮助信息包含有当前操作页面信息。当接收到所述请求帮助信息时，通过分析获取当前操作页面信息。Specifically, as can be seen from the above, the request help information includes current operation page information. When the request help information is received, the current operation page information is obtained through analysis.
所述匹配模块203，用于根据所述操作页面信息匹配与所述当前操作页面信息对应的帮助文档。The matching module 203 is configured to match, according to the operation page information, a help document corresponding to the current operation page information.
具体地，所述应用服务器2存储有该业务***的***操作帮助文档。所述应用服务器2通过所述匹配模块203根据所述当前操作页面信息，查询整个业务***的***操作帮助文档中的关于所述当前操作页面信息的页面操作帮助文档。Specifically, the application server 2 stores a system operation help document of the business system. The application server 2 queries the page operation help document about the current operation page information in the system operation help document of the entire service system by using the matching module 203 according to the current operation page information.
以贷款业务***为例说明，当用户进入贷款业务***选择了抵压贷款时，由于用户不了解抵押贷款的具体流程及注意事项，通过按快捷键“F1”或者点击“当前帮助”菜单向所述应用服务器2发送请求帮助信息。当所述应用服务器2接收到所述请求帮助信息时，通过分析所述请求帮助信息，获取到用户当前所在的操作页面为抵押贷款操作页面。进一步地，所述匹配模块203在整个抵押贷款***的***操作帮助文档查询与所述抵押贷款操作页面相匹配的页面操作帮助文档。Take the loan business system as an example. When the user enters the loan business system and chooses the mortgage loan, because the user does not understand the specific process and precautions of the mortgage loan, press the shortcut key “F1” or click the “current help” menu. The application server 2 sends the request help information. When the application server 2 receives the request help information, by analyzing the request help information, the operation page where the user is currently located is obtained as a mortgage operation page. Further, the matching module 203 queries the page operation help document matching the mortgage operation page in the system operation help document of the entire mortgage system.
所述呈现模块204，用于将与所述当前操作页面相匹配的帮助文档呈现至所述终端设备1。The presentation module 204 is configured to present a help document matching the current operation page to the terminal device 1.
具体地，所述应用服务器2将所述与当前操作页面相匹配的帮助文档呈现至所述收业务***所在客户端的显示界面，作为对所述请求帮助信息的响应。从而实现了所述应用服务器2可以根据用户当前的操作页面获取对应的页面操作帮助文档，避免了现有技术中当接收到请求帮助信息时获取整个系 统操作帮助文档，用户需要再进一步查询的缺陷，大大提高用户体验。Specifically, the application server 2 presents the help document matching the current operation page to the display interface of the client where the receiving service system is located, as a response to the request help information. Therefore, the application server 2 can obtain the corresponding page operation help document according to the current operation page of the user, and avoid the defect that the user needs to further query when acquiring the help information of the entire system when receiving the request help information in the prior art. , greatly improving the user experience.
在本实施例中，所述应用服务器2将与当前操作页面相匹配的帮助文档以独立窗口呈现至所述终端设备1，使得用户在查阅帮助文档的同时并不影响操作所述业务***。In this embodiment, the application server 2 presents the help document matching the current operation page to the terminal device 1 in a separate window, so that the user does not affect the operation of the service system while consulting the help document.
进一步地，基于本申请基于操作页面识别帮助信息的***200的上述第一实施例，提出本申请的第二实施例(如图4所示)。本实施例中，所述基于操作页面识别帮助信息的***200还包括及获取模块205，其中，Further, based on the above-described first embodiment of the system 200 for operating the page identification help information based on the present application, a second embodiment of the present application (shown in FIG. 4) is proposed. In this embodiment, the system 200 for identifying help information based on the operation page further includes an acquisition module 205, where
所述获取模块205，用于根据所述当前操作页面信息获取所述当前操作页面的标识；The obtaining module 205 is configured to acquire an identifier of the current operation page according to the current operation page information.
所述匹配模块204，还用于根据所述标识与页面操作帮助文档的映射关系，获取与所述标识相匹配的页面操作帮助文档。The matching module 204 is further configured to obtain, according to the mapping relationship between the identifier and the page operation help document, a page operation help document that matches the identifier.
具体地，所述应用服务器2在业务***的每一个页面或者模块定义一个唯一标识，所述每个页面的标识与***操作帮助文档中的对应页面操作帮助文档具有一一对应的映射关系。Specifically, the application server 2 defines a unique identifier in each page or module of the service system, and the identifier of each page has a one-to-one mapping relationship with the corresponding page operation help document in the system operation help document.
在本实施例中，所述应用服务器2根据当前操作页面信息时，进一步分析所述当前操作页面信息以获取当前操作页面的唯一标识。所述应用服务器2可以根据所述唯一标识与页面操作帮助文档的映射关系，匹配到对应的页面操作帮助文档。In this embodiment, the application server 2 further analyzes the current operation page information to obtain a unique identifier of the current operation page according to the current operation of the page information. The application server 2 may match the corresponding page operation help document according to the mapping relationship between the unique identifier and the page operation help document.
进一步地，基于本申请基于操作页面识别帮助信息的***200的上述第一实施例，提出本申请的第三实施例(如图5所示)。本实施例中，所述的基于操作页面识别帮助信息的***200还包括记录模块206，其中：Further, based on the above-described first embodiment of the system 200 for operating the page identification help information based on the present application, a third embodiment of the present application (shown in FIG. 5) is proposed. In this embodiment, the system 200 for identifying help information based on the operation page further includes a recording module 206, wherein:
所述记录模块206，用于记录用户在所述业务***的历史访问页面。The recording module 206 is configured to record a historical access page of the user in the service system.
所述分析模块202，还用于分析用户的历史访问页面是否与当前操作页面具有关联性。The analysis module 202 is further configured to analyze whether the historical access page of the user has relevance to the current operation page.
所述呈现模块204，还用于若用户的历史访问页面与当前操作页面具有关联性，将与所述历史访问页面的帮助文档呈现至所述终端设备1的业务*** 界面。The presentation module 204 is further configured to: if the historical access page of the user has an association with the current operation page, present the help document with the historical access page to the service system interface of the terminal device 1.
具体地，所述应用服务器2根据操作页面属性进行判断是否具有关联性。仍以贷款业务***为例说明，当用户进入贷款业务***选择了抵押贷款时，选择抵押产品为房屋，用户在选择抵押产品为住宅商品房的操作页面上发出了请求帮助信息。所述应用服务器2通过记录模块206记录的用户在贷款业务***的访问记录信息显示用户还访问了抵押产品为厂房、抵押产品为汽车以及信用贷款的操作页面。用户当前的操作页面是抵押产品为房屋的抵押贷款，故而，与信用贷款的属性不同，则判断信用贷款的操作页面与当前的操作页面(抵押贷款)不具关联性，而抵押产品为厂房、抵押产品为汽车的操作页面与当前操作页面具有关联性。因此，所述应用服务器2通过显示模块204将与所述抵押产品为厂房、抵押产品为汽车的操作页面对应的帮助文档呈现至所述终端设备1。可以理解的是，以上举例仅仅是为了更好的解释本申请，并不作为本申请的限定。在本申请的其他实施例中，可以以其他的方式判定用户的历史访问页面与当前操作页面是否具有关联性。Specifically, the application server 2 determines whether there is an association according to the operation page attribute. Still taking the loan business system as an example, when the user enters the loan business system and selects the mortgage loan, the mortgage product is selected as the house, and the user sends the request help information on the operation page of selecting the mortgage product as the residential commodity house. The application server 2 records the access record information of the user in the loan business system recorded by the recording module 206 that the user also accesses the operation page of the mortgage product as the factory building, the mortgage product as the automobile, and the credit loan. The user's current operation page is that the mortgage product is a mortgage for the house. Therefore, unlike the property of the credit loan, the operation page of the credit loan is judged to be unrelated to the current operation page (mortgage loan), and the mortgage product is a factory building and a mortgage. The product is related to the current operation page of the car's operation page. Therefore, the application server 2 presents the help document corresponding to the operation page of the mortgage product to the factory building and the mortgage product to the automobile through the display module 204 to the terminal device 1. It is to be understood that the above examples are only for the purpose of better explanation of the present application and are not to be construed as limiting. In other embodiments of the present application, it may be determined in other manners whether the user's historical access page is related to the current operational page.
进一步地，基于本申请基于操作页面识别帮助信息的***200的上述第一及第三实施例，提出本申请的第四实施例(如图6所示)。本实施例中，所述的基于操作页面识别帮助信息的***200还包括提取模块207以及排序模块208，其中：Further, based on the above first and third embodiments of the system 200 for operating the page identification help information based on the present application, a fourth embodiment of the present application (shown in FIG. 6) is proposed. In this embodiment, the system 200 for identifying help information based on the operation page further includes an extraction module 207 and a sorting module 208, where:
所述提取模块207，用于若用户的历史访问页面与当前操作页面具有关联性，提取历史访问页面的关键词。The extracting module 207 is configured to extract a keyword of the historical access page if the history access page of the user has relevance to the current operation page.
所述分析模块202，还用于通过所述关键词分析所述用户的历史访问页面与所述当前操作页面的关联性紧密度。The analysis module 202 is further configured to analyze, by using the keyword, the relevance of the historical access page of the user to the current operation page.
所述排序模块208，用于按照所述关联性的紧密度对所述历史访问页面的帮助文档进行排序。The sorting module 208 is configured to sort the help documents of the historical access page according to the closeness of the association.
具体地，如上文可知，在本申请的第二实施例中，当前的操作页面为抵押产品为住宅商品房的操作页面，具有关联性的操作页面为抵押产品为厂房、 抵押产品为汽车的操作页面。在本实施例中，所述应用服务器2通过所述提取模块207提取历史访问页面的关键词为：抵押产品为厂房，抵押产品为汽车。而当前的操作页面为抵押产品为住宅商品房，抵押产品为厂房的操作页面与当前操作页面同属房屋抵押贷款，故而，抵押产品为厂房的操作页面与当前操作页面的紧密度大于抵押产品为汽车的操作页面。所述应用服务器2通过排序模块208，按照所述关联性的紧密度对所述历史访问页面的帮助文档进行排序，并将排序后的帮助文档呈现至所述终端设备1。Specifically, as can be seen from the above, in the second embodiment of the present application, the current operation page is an operation page of the mortgage product being a residential commodity house, and the related operation page is an operation page of the mortgage product being a factory building and the mortgage product being a car. . In this embodiment, the keyword that the application server 2 extracts the historical access page by using the extraction module 207 is: the mortgage product is a factory building, and the mortgage product is a car. The current operation page is that the mortgage product is a residential commodity house, and the mortgage product is the same as the current operation page of the factory operation page of the factory, so the mortgage product is the tightness of the operation page of the factory and the current operation page is greater than that of the mortgage product. Operation page. The application server 2 sorts the help documents of the historical access page according to the closeness of the association by the sorting module 208, and presents the sorted help documents to the terminal device 1.
此外，本申请还提出一种基于操作页面识别帮助信息的方法。In addition, the present application also proposes a method for identifying help information based on an operation page.
参阅图7所示，是本申请基于操作页面识别帮助信息的方法第一实施例的流程示意图。在本实施例中，根据不同的需求，图7所示的流程图中的步骤的执行顺序可以改变，某些步骤可以省略。Referring to FIG. 7, it is a schematic flowchart of a first embodiment of a method for identifying help information based on an operation page. In this embodiment, the order of execution of the steps in the flowchart shown in FIG. 7 may be changed according to different requirements, and some steps may be omitted.
步骤S301，接收终端设备1所在的业务***发送的请求帮助信息。Step S301: Receive request help information sent by the service system where the terminal device 1 is located.
通常地，所述终端设备1安装有各类的业务***，随着开发技术的发展，各类业务***的规模雨来越大，功能也越来越多。基于业务***的复杂的业务规则，为了更方便的用户操作使用该业务***，业务***往往匹配有帮助文档。然而，当用户提交帮助信息时，业务***响应给用户的是关于整个业务***的操作帮助文档，对于复杂的业务***，用户还需要花费大量的时间去查询与当前操作页面相关的操作帮助文档，从而获取有用的帮助信息。Generally, the terminal device 1 is installed with various types of service systems. With the development of development technologies, the scale of various service systems is raining more and more functions are being used. Based on the complex business rules of the business system, in order to use the business system for more convenient user operations, the business system often matches the helpful documents. However, when the user submits the help information, the business system responds to the user with an operation help document about the entire business system. For a complex business system, the user also needs to spend a lot of time to query the operation help document related to the current operation page. Get useful help information.
因此，在本实施例中，当用户在操作所述业务***而需要帮助时，可以通过按安装有所述业务***的终端设备1的快捷键“F1”或者点击所述业务***的“当前帮助”菜单，向所述应用服务器2发送请求帮助信息。所述请求帮助信息包含但不限于，当前操作页面信息。Therefore, in the present embodiment, when the user needs assistance in operating the service system, the shortcut key "F1" of the terminal device 1 on which the service system is installed or the "current help" of the service system can be clicked. a menu that sends request help information to the application server 2. The request help information includes, but is not limited to, current operation page information.
步骤S302，解析所述请求帮助信息，以获取当前操作页面信息。Step S302, parsing the request help information to obtain current operation page information.
具体地，从上文可知，所述请求帮助信息包含有当前操作页面信息。当接收到所述请求帮助信息时，通过分析获取当前操作页面信息。Specifically, as can be seen from the above, the request help information includes current operation page information. When the request help information is received, the current operation page information is obtained through analysis.
步骤S303，根据所述操作页面信息匹配与所述当前操作页面信息对应的 帮助文档。Step S303, matching a help document corresponding to the current operation page information according to the operation page information.
具体地，所述应用服务器2存储有该业务***的***操作帮助文档。所述应用服务器2根据所述当前操作页面信息，查询整个业务***的***操作帮助文档中的关于所述当前操作页面信息的页面操作帮助文档。Specifically, the application server 2 stores a system operation help document of the business system. The application server 2 queries the page operation help document about the current operation page information in the system operation help document of the entire service system according to the current operation page information.
步骤S304，将与所述当前操作页面相匹配的帮助文档呈现至所述终端设备1。Step S304, present a help document matching the current operation page to the terminal device 1.
具体地，所述应用服务器2将所述与当前操作页面相匹配的帮助文档呈现至所述收业务***所在客户端的显示界面，作为对所述请求帮助信息的响应。从而实现了所述应用服务器2可以根据用户当前的操作页面获取对应的页面操作帮助文档，避免了现有技术中当接收到请求帮助信息时获取整个***操作帮助文档，用户需要再进一步查询的缺陷，大大提高用户体验。Specifically, the application server 2 presents the help document matching the current operation page to the display interface of the client where the receiving service system is located, as a response to the request help information. Therefore, the application server 2 can obtain the corresponding page operation help document according to the current operation page of the user, and avoid the defect that the user needs to further query when acquiring the help information of the entire system when receiving the request help information in the prior art. , greatly improving the user experience.
在本实施例中，所述应用服务器2将与当前操作页面相匹配的帮助文档以独立窗口呈现至所述终端设备1，使得用户在查阅帮助文档的同时并不影响操作所述业务***。In this embodiment, the application server 2 presents the help document matching the current operation page to the terminal device 1 in a separate window, so that the user does not affect the operation of the service system while consulting the help document.
通过上述步骤S301-304，本申请所提出的基于操作页面识别帮助信息的方法，首先，当接收终端设备1所在的业务***发送的请求帮助信息；然后，分析所述请求帮助信息，以获取当前操作页面信息；进一步地，根据所述操作页面信息匹配与所述当前操作页面信息对应的帮助文档；最后，将与所述当前操作页面相匹配的帮助文档呈现至所述终端设备1的业务***。这样，既可以避免了现有技术中当接收到请求帮助信息时获取整个***操作帮助文档，用户需要再进一步查询的缺陷，也可以通过分析所述请求帮助信息，获取与当前页面操作相关对应的帮助文档，提高用户体验。Through the above steps S301-304, the method for identifying help information based on the operation page proposed by the present application firstly receives the request help information sent by the service system where the terminal device 1 is located; then, analyzes the request help information to obtain the current Operating the page information; further, matching the help document corresponding to the current operation page information according to the operation page information; finally, presenting the help document matching the current operation page to the business system of the terminal device 1 . In this way, the defect that the entire system operation help document is obtained when the request help information is received in the prior art is received, and the user needs to further query, can also obtain the corresponding information related to the current page operation by analyzing the request help information. Help documentation to improve the user experience.
进一步地，基于本申请基于操作页面识别帮助信息的方法的上述第一实施例，提出本申请基于操作页面识别帮助信息的方法的第二实施例。Further, based on the above-described first embodiment of the method for identifying help information based on the operation page of the present application, a second embodiment of the method for identifying help information based on the operation page of the present application is proposed.
如图8所示，是本申请基于操作页面识别帮助信息的方法第二实施例的流程示意图。本实施例中，所述匹配与所述当前操作页面信息对应的页面帮 助文档的步骤，具体如下步骤：As shown in FIG. 8, it is a schematic flowchart of a second embodiment of a method for identifying help information based on an operation page. In this embodiment, the step of matching the page help document corresponding to the current operation page information is as follows:
步骤S401，根据所述当前操作页面信息获取所述当前操作页面的标识；Step S401: Acquire an identifier of the current operation page according to the current operation page information.
步骤S402，根据所述标识与页面操作帮助文档的映射关系，获取与所述标识相匹配的页面操作帮助文档。Step S402: Acquire a page operation help document that matches the identifier according to the mapping relationship between the identifier and the page operation help document.
具体地，所述应用服务器2在业务***的每一个页面或者模块定义一个唯一标识，所述每个页面的标识与***操作帮助文档中的对应页面操作帮助文档具有一一对应的映射关系。Specifically, the application server 2 defines a unique identifier in each page or module of the service system, and the identifier of each page has a one-to-one mapping relationship with the corresponding page operation help document in the system operation help document.
在本实施例中，所述应用服务器2根据当前操作页面信息时，进一步分析所述当前操作页面信息以获取当前操作页面的唯一标识。所述应用服务器2可以根据所述唯一标识与页面操作帮助文档的映射关系，匹配到对应的页面操作帮助文档。In this embodiment, the application server 2 further analyzes the current operation page information to obtain a unique identifier of the current operation page according to the current operation of the page information. The application server 2 may match the corresponding page operation help document according to the mapping relationship between the unique identifier and the page operation help document.
通过上述步骤S401-S402，本申请所提出的基于操作页面识别帮助信息的方法，可以根据所述当前操作页面信息获取所述当前操作页面的标识，并根据所述标识与页面操作帮助文档的映射关系，获取与所述标识相匹配的页面操作帮助文档，实现精准匹配到与操作页面相对应的帮助文档，提高用户体验。The method for identifying the help information based on the operation page according to the above-mentioned steps S401-S402, may obtain the identifier of the current operation page according to the current operation page information, and map the help document according to the identifier and the page operation. The relationship is obtained, and the page operation help document matching the identifier is obtained, and the help document corresponding to the operation page is accurately matched to improve the user experience.
进一步地，基于本申请基于操作页面识别帮助信息的方法的上述第一实施例，提出本申请基于操作页面识别帮助信息的方法的第三实施例。Further, based on the above-described first embodiment of the method for identifying help information based on the operation page of the present application, a third embodiment of the method for identifying help information based on the operation page of the present application is proposed.
如图9所示，是本申请基于操作页面识别帮助信息的方法第三实施例的流程示意图。本实施例中，所述基于操作页面识别帮助信息的方法还包括如下步骤：As shown in FIG. 9, it is a schematic flowchart of a third embodiment of a method for identifying help information based on an operation page. In this embodiment, the method for identifying help information based on the operation page further includes the following steps:
步骤S501，记录用户在所述业务***的历史访问页面。Step S501, recording a history access page of the user in the business system.
步骤S502，分析用户的历史访问页面是否与当前操作页面具有关联性。Step S502, analyzing whether the historical access page of the user has relevance to the current operation page.
步骤S503，若用户的历史访问页面与当前操作页面具有关联性，将与所述历史访问页面的帮助文档呈现至所述终端设备1的业务***界面。Step S503: If the historical access page of the user has an association with the current operation page, the help document with the historical access page is presented to the service system interface of the terminal device 1.
具体地，所述应用服务器2根据操作页面属性进行判断是否具有关联性。 仍以贷款业务***为例说明，当用户进入贷款业务***选择了抵押贷款时，选择抵押产品为房屋，用户在选择抵押产品为住宅商品房的操作页面上发出了请求帮助信息。所述应用服务器2通过记录的用户在贷款业务***的访问记录信息显示用户还访问了抵押产品为厂房、抵押产品为汽车以及信用贷款的操作页面。用户当前的操作页面是抵押产品为房屋的抵押贷款，故而，与信用贷款的属性不同，则判断信用贷款的操作页面与当前的操作页面(抵押贷款)不具关联性，而抵押产品为厂房、抵押产品为汽车的操作页面与当前操作页面具有关联性。因此，所述应用服务器2将与所述抵押产品为厂房、抵押产品为汽车的操作页面对应的帮助文档呈现至所述终端设备1。可以理解的是，以上举例仅仅是为了更好的解释本申请，并不作为本申请的限定。在本申请的其他实施例中，可以以其他的方式判定用户的历史访问页面与当前操作页面是否具有关联性。Specifically, the application server 2 determines whether there is an association according to the operation page attribute. Still taking the loan business system as an example, when the user enters the loan business system and selects the mortgage loan, the mortgage product is selected as the house, and the user sends the request help information on the operation page of selecting the mortgage product as the residential commodity house. The application server 2 displays, by the recorded access record information of the user in the loan business system, that the user also accesses the operation page of the mortgage product as the factory building, the mortgage product as the automobile, and the credit loan. The user's current operation page is that the mortgage product is a mortgage for the house. Therefore, unlike the property of the credit loan, the operation page of the credit loan is judged to be unrelated to the current operation page (mortgage loan), and the mortgage product is a factory building and a mortgage. The product is related to the current operation page of the car's operation page. Therefore, the application server 2 presents a help document corresponding to the operation page in which the mortgage product is a factory building and the mortgage product is a car to the terminal device 1. It is to be understood that the above examples are only for the purpose of better explanation of the present application and are not to be construed as limiting. In other embodiments of the present application, it may be determined in other manners whether the user's historical access page is related to the current operational page.
通过上述步骤S501-S503，本申请所提出的基于操作页面识别帮助信息的方法，还能够记录用户在所述业务***的历史访问页面，并呈现与当前操作页面具有关联性的历史访问页面，提高用户体验。Through the foregoing steps S501-S503, the method for identifying help information based on the operation page proposed by the present application can also record the historical access page of the user in the business system, and present a historical access page with relevance to the current operation page, and improve user experience.
进一步地，基于本申请基于操作页面识别帮助信息的方法的上述第一及第三实施例，提出本申请基于操作页面识别帮助信息的方法的第四实施例。Further, based on the above first and third embodiments of the method for identifying help information based on the operation page of the present application, a fourth embodiment of the method for identifying help information based on the operation page of the present application is proposed.
如图10所示，是本申请基于操作页面识别帮助信息的方法第四实施例的流程示意图。本实施例中，所述基于操作页面识别帮助信息的方法还包括如下步骤：As shown in FIG. 10, it is a schematic flowchart of a fourth embodiment of a method for identifying help information based on an operation page. In this embodiment, the method for identifying help information based on the operation page further includes the following steps:
步骤S601，若用户的历史访问页面与当前操作页面具有关联性，提取历史访问页面的关键词。Step S601: If the historical access page of the user has relevance to the current operation page, extract keywords of the historical access page.
步骤S602，通过所述关键词分析所述用户的历史访问页面与所述当前操作页面的关联性紧密度。Step S602, analyzing, by the keyword, the degree of relevance of the historical access page of the user to the current operation page.
步骤S603，按照所述关联性的紧密度对所述历史访问页面的帮助文档进行排序。Step S603, sorting the help documents of the historical access page according to the closeness of the association.
具体地，如上文可知，在本申请的第二实施例中，当前的操作页面为抵押产品为住宅商品房的操作页面，具有关联性的操作页面为抵押产品为厂房、抵押产品为汽车的操作页面。在本实施例中，所述应用服务器2提取历史访问页面的关键词为：抵押产品为厂房，抵押产品为汽车。而当前的操作页面为抵押产品为住宅商品房，抵押产品为厂房的操作页面与当前操作页面同属房屋抵押贷款，故而，抵押产品为厂房的操作页面与当前操作页面的紧密度大于抵押产品为汽车的操作页面。所述应用服务器2按照所述关联性的紧密度对所述历史访问页面的帮助文档进行排序，并将排序后的帮助文档呈现至所述终端设备1。Specifically, as can be seen from the above, in the second embodiment of the present application, the current operation page is an operation page of the mortgage product being a residential commodity house, and the related operation page is an operation page of the mortgage product being the factory building and the mortgage product being the automobile. . In this embodiment, the keyword that the application server 2 extracts the historical access page is: the mortgage product is a factory building, and the mortgage product is a car. The current operation page is that the mortgage product is a residential commodity house, and the mortgage product is the same as the current operation page of the factory operation page of the factory, so the mortgage product is the tightness of the operation page of the factory and the current operation page is greater than that of the mortgage product. Operation page. The application server 2 sorts the help documents of the historical access page according to the closeness of the association, and presents the sorted help documents to the terminal device 1.
通过上述步骤S601-S603，本申请所提出的基于操作页面识别帮助信息的方法，还能够提取与当前操作页面有关联性的历史访问页面的关键词，并分析其关联性紧密度，从而对所述帮助文档按照关联性紧密度进行排序。Through the above steps S601-S603, the method for identifying the help information based on the operation page proposed by the present application can also extract the keywords of the historical access page that are related to the current operation page, and analyze the closeness of the association, thereby The help documents are sorted by relevance tightness.
上述本申请实施例序号仅仅为了描述，不代表实施例的优劣。The serial numbers of the embodiments of the present application are merely for the description, and do not represent the advantages and disadvantages of the embodiments.
通过以上的实施方式的描述，本领域的技术人员可以清楚地了解到上述实施例方法可借助软件加必需的通用硬件平台的方式来实现，当然也可以通过硬件，但很多情况下前者是更佳的实施方式。基于这样的理解，本申请的技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质(如ROM/RAM、磁碟、光盘)中，包括若干指令用以使得一台终端设备(可以是手机，计算机，服务器，空调器，或者网络设备等)执行本申请各个实施例所述的方法。Through the description of the above embodiments, those skilled in the art can clearly understand that the foregoing embodiment method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be through hardware, but in many cases, the former is better. Implementation. Based on such understanding, the technical solution of the present application, which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a storage medium (such as ROM/RAM, disk, The optical disc includes a number of instructions for causing a terminal device (which may be a mobile phone, a computer, a server, an air conditioner, or a network device, etc.) to perform the methods described in various embodiments of the present application.
以上仅为本申请的优选实施例，并非因此限制本申请的专利范围，凡是利用本申请说明书及附图内容所作的等效结构或等效流程变换，或直接或间接运用在其他相关的技术领域，均同理包括在本申请的专利保护范围内。The above is only a preferred embodiment of the present application, and is not intended to limit the scope of the patent application, and the equivalent structure or equivalent process transformations made by the specification and the drawings of the present application, or directly or indirectly applied to other related technical fields. The same is included in the scope of patent protection of this application.

Claims (20)

  1. 一种基于操作页面识别帮助信息的方法，应用于应用服务器，其特征在于，所述方法包括：A method for identifying help information based on an operation page is applied to an application server, and the method includes:
    接收终端设备所在的业务***发送的请求帮助信息；Receiving request help information sent by the service system where the terminal device is located;
    分析所述请求帮助信息，以获取当前操作页面信息；Analyzing the request help information to obtain current operation page information;
    根据所述操作页面信息匹配与所述当前操作页面信息对应的帮助文档；Matching the help document corresponding to the current operation page information according to the operation page information;
    将与所述当前操作页面相匹配的帮助文档呈现至所述终端设备的业务***。A help document matching the current operation page is presented to the business system of the terminal device.
  2. 如权利要求1所述的基于操作页面识别帮助信息的方法，其特征在于，所述匹配与所述当前操作页面信息对应的页面帮助文档的步骤，具体包括：The method for identifying the help information based on the operation page according to claim 1, wherein the step of matching the page help document corresponding to the current operation page information comprises:
    根据所述当前操作页面信息获取所述当前操作页面的标识；Obtaining an identifier of the current operation page according to the current operation page information;
    根据所述标识与页面操作帮助文档的映射关系，获取与所述标识相匹配的页面操作帮助文档。And obtaining, according to the mapping relationship between the identifier and the page operation help document, a page operation help document that matches the identifier.
  3. 如权利要求1所述的基于操作页面识别帮助信息的方法，其特征在于，所述方法还包括如下步骤：The method for identifying help information based on an operation page according to claim 1, wherein the method further comprises the following steps:
    记录用户在所述业务***的历史访问页面；Recording a historical access page of the user in the business system;
    分析用户的历史访问页面是否与当前操作页面具有关联性；Analyze whether the user's historical access page is related to the current operation page;
    若用户的历史访问页面与当前操作页面具有关联性，将与所述历史访问页面的帮助文档呈现至所述终端设备的业务***界面。If the historical access page of the user is associated with the current operation page, the help document with the historical access page is presented to the business system interface of the terminal device.
  4. 如权利要求3所述的基于操作页面识别帮助信息的方法，其特征在于，所述方法还包括如下步骤：The method for identifying help information based on an operation page according to claim 3, wherein the method further comprises the following steps:
    若用户的历史访问页面与当前操作页面具有关联性，提取历史访问页面的关键词；If the user's historical access page is related to the current operation page, the keyword of the historical access page is extracted;
    通过所述关键词分析所述用户的历史访问页面与所述当前操作页面的关联性紧密度；And analyzing, by the keyword, the relevance of the historical access page of the user to the current operation page;
    按照所述关联性的紧密度对所述历史访问页面的帮助文档进行排序。The help documents of the historical access page are sorted according to the closeness of the association.
  5. 如权利要求1所述的基于操作页面识别帮助信息的方法，其特征在于，所述方法还包括如下步骤：The method for identifying help information based on an operation page according to claim 1, wherein the method further comprises the following steps:
    将与所述当前操作页面相匹配的帮助文档以独立窗口呈现至所述终端设备。A help document matching the current operation page is presented to the terminal device in a separate window.
  6. 如权利要求2所述的基于操作页面识别帮助信息的方法，其特征在于，所述方法还包括如下步骤：The method for identifying help information based on an operation page according to claim 2, wherein the method further comprises the following steps:
    将与所述当前操作页面相匹配的帮助文档以独立窗口呈现至所述终端设备。A help document matching the current operation page is presented to the terminal device in a separate window.
  7. 如权利要求3所述的基于操作页面识别帮助信息的方法，其特征在于，所述方法还包括如下步骤：The method for identifying help information based on an operation page according to claim 3, wherein the method further comprises the following steps:
    将与所述当前操作页面相匹配的帮助文档以独立窗口呈现至所述终端设备。A help document matching the current operation page is presented to the terminal device in a separate window.
  8. 如权利要求4所述的基于操作页面识别帮助信息的方法，其特征在于，所述方法还包括如下步骤：The method for identifying help information based on an operation page according to claim 4, wherein the method further comprises the following steps:
    将与所述当前操作页面相匹配的帮助文档以独立窗口呈现至所述终端设备。A help document matching the current operation page is presented to the terminal device in a separate window.
  9. 一种应用服务器，其特征在于，所述应用服务器包括存储器、处理器及存储在所述存储器上并可在所述处理器上运行的基于操作页面识别帮助信息的***，所述基于操作页面识别帮助信息的***被所述处理器执行时实现如下步骤：An application server, comprising: a memory, a processor, and a system based on an operation page identification help information stored on the memory and operable on the processor, the operation page identification The system of help information is implemented by the processor to implement the following steps:
    接收终端设备所在的业务***发送的请求帮助信息；Receiving request help information sent by the service system where the terminal device is located;
    分析所述请求帮助信息，以获取当前操作页面信息；Analyzing the request help information to obtain current operation page information;
    根据所述操作页面信息匹配与所述当前操作页面信息对应的帮助文档；Matching the help document corresponding to the current operation page information according to the operation page information;
    将与所述当前操作页面相匹配的帮助文档呈现至所述终端设备的业务***。A help document matching the current operation page is presented to the business system of the terminal device.
  10. 如权利要求9所述的应用服务器，其特征在于，所述匹配与所述当前 操作页面信息对应的页面帮助文档的步骤，具体包括：The application server according to claim 9, wherein the step of matching the page help document corresponding to the current operation page information comprises:
    根据所述当前操作页面信息获取所述当前操作页面的标识；Obtaining an identifier of the current operation page according to the current operation page information;
    根据所述标识与页面操作帮助文档的映射关系，获取与所述标识相匹配的页面操作帮助文档。And obtaining, according to the mapping relationship between the identifier and the page operation help document, a page operation help document that matches the identifier.
  11. 如权利要求9所述的应用服务器，其特征在于，所述基于操作页面识别帮助信息的***被所述处理器执行时还实现如下步骤：The application server according to claim 9, wherein said system for identifying help information based on the operation page is further executed by said processor:
    记录用户在所述业务***的历史访问页面；Recording a historical access page of the user in the business system;
    分析用户的历史访问页面是否与当前操作页面具有关联性；Analyze whether the user's historical access page is related to the current operation page;
    若用户的历史访问页面与当前操作页面具有关联性，将与所述历史访问页面的帮助文档呈现至所述终端设备的业务***界面。If the historical access page of the user is associated with the current operation page, the help document with the historical access page is presented to the business system interface of the terminal device.
  12. 如权利要求9所述的应用服务器，其特征在于，所述基于操作页面识别帮助信息的***被所述处理器执行时还实现如下步骤：The application server according to claim 9, wherein said system for identifying help information based on the operation page is further executed by said processor:
    若用户的历史访问页面与当前操作页面具有关联性，提取历史访问页面的关键词；If the user's historical access page is related to the current operation page, the keyword of the historical access page is extracted;
    通过所述关键词分析所述用户的历史访问页面与所述当前操作页面的关联性紧密度；And analyzing, by the keyword, the relevance of the historical access page of the user to the current operation page;
    按照所述关联性的紧密度对所述历史访问页面的帮助文档进行排序。The help documents of the historical access page are sorted according to the closeness of the association.
  13. 如权利要求9所述的应用服务器，其特征在于，所述基于操作页面识别帮助信息的***被所述处理器执行时还实现如下步骤：将与所述当前操作页面相匹配的帮助文档以独立窗口呈现至所述终端设备。The application server according to claim 9, wherein said system for identifying help information based on the operation page is further executed by said processor: implementing a help document matching the current operation page as independent A window is presented to the terminal device.
  14. 如权利要求10所述的应用服务器，其特征在于，所述基于操作页面识别帮助信息的***被所述处理器执行时还实现如下步骤：将与所述当前操作页面相匹配的帮助文档以独立窗口呈现至所述终端设备。The application server according to claim 10, wherein said system for identifying help information based on the operation page is further executed by said processor: implementing a help document that matches said current operation page as independent A window is presented to the terminal device.
  15. 如权利要求11所述的应用服务器，其特征在于，所述基于操作页面识别帮助信息的***被所述处理器执行时还实现如下步骤：将与所述当前操作页面相匹配的帮助文档以独立窗口呈现至所述终端设备。The application server according to claim 11, wherein said system for identifying help information based on the operation page is further executed by said processor: implementing a help document matching the current operation page as independent A window is presented to the terminal device.
  16. 如权利要求12所述的应用服务器，其特征在于，所述基于操作页面识别帮助信息的***被所述处理器执行时还实现如下步骤：将与所述当前操作页面相匹配的帮助文档以独立窗口呈现至所述终端设备。The application server according to claim 12, wherein said system for identifying help information based on the operation page is further executed by said processor: implementing a help document that matches said current operation page as independent A window is presented to the terminal device.
  17. 一种计算机可读存储介质，所述计算机可读存储介质存储有基于操作页面识别帮助信息的***，所述基于操作页面识别帮助信息的***可被至少一个处理器执行，以使所述至少一个处理器执行如下步骤：A computer readable storage medium storing a system for identifying help information based on an operation page, the system for identifying help information based on an operation page executable by at least one processor to cause the at least one The processor performs the following steps:
    接收终端设备所在的业务***发送的请求帮助信息；Receiving request help information sent by the service system where the terminal device is located;
    分析所述请求帮助信息，以获取当前操作页面信息；Analyzing the request help information to obtain current operation page information;
    根据所述操作页面信息匹配与所述当前操作页面信息对应的帮助文档；Matching the help document corresponding to the current operation page information according to the operation page information;
    将与所述当前操作页面相匹配的帮助文档呈现至所述终端设备的业务***。A help document matching the current operation page is presented to the business system of the terminal device.
  18. 如权利要求17所述的计算机可读存储介质，其特征在于，所述匹配与所述当前操作页面信息对应的页面帮助文档的步骤，具体包括：The computer readable storage medium according to claim 17, wherein the step of matching the page help document corresponding to the current operation page information comprises:
    根据所述当前操作页面信息获取所述当前操作页面的标识；Obtaining an identifier of the current operation page according to the current operation page information;
    根据所述标识与页面操作帮助文档的映射关系，获取与所述标识相匹配的页面操作帮助文档。And obtaining, according to the mapping relationship between the identifier and the page operation help document, a page operation help document that matches the identifier.
  19. 如权利要求17所述的计算机可读存储介质，其特征在于，所述基于操作页面识别帮助信息的***被所述处理器执行时还实现如下步骤：The computer readable storage medium of claim 17, wherein the system for identifying help information based on the operation page is further executed by the processor to:
    记录用户在所述业务***的历史访问页面；Recording a historical access page of the user in the business system;
    分析用户的历史访问页面是否与当前操作页面具有关联性；Analyze whether the user's historical access page is related to the current operation page;
    若用户的历史访问页面与当前操作页面具有关联性，将与所述历史访问页面的帮助文档呈现至所述终端设备的业务***界面。If the historical access page of the user is associated with the current operation page, the help document with the historical access page is presented to the business system interface of the terminal device.
  20. 如权利要求17所述的计算机可读存储介质，其特征在于，所述基于操作页面识别帮助信息的***被所述处理器执行时还实现如下步骤：The computer readable storage medium of claim 17, wherein the system for identifying help information based on the operation page is further executed by the processor to:
    若用户的历史访问页面与当前操作页面具有关联性，提取历史访问页面的关键词；If the user's historical access page is related to the current operation page, the keyword of the historical access page is extracted;
    通过所述关键词分析所述用户的历史访问页面与所述当前操作页面的关联性紧密度；And analyzing, by the keyword, the relevance of the historical access page of the user to the current operation page;
    按照所述关联性的紧密度对所述历史访问页面的帮助文档进行排序。The help documents of the historical access page are sorted according to the closeness of the association.
PCT/CN2018/077634 2017-10-13 2018-02-28 Method for identifying help information based on operation page, and application server WO2019071907A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201710951505.X 2017-10-13
CN201710951505.XA CN108427701B (en) 2017-10-13 2017-10-13 Method for identifying help information based on operation page and application server

Publications (1)

Publication Number Publication Date
WO2019071907A1 true WO2019071907A1 (en) 2019-04-18

Family

ID=63155717

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2018/077634 WO2019071907A1 (en) 2017-10-13 2018-02-28 Method for identifying help information based on operation page, and application server

Country Status (2)

Country Link
CN (1) CN108427701B (en)
WO (1) WO2019071907A1 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108664190B (en) 2018-04-18 2019-07-12 Oppo广东移动通信有限公司 Page display method, device, mobile terminal and storage medium
CN112269503B (en) * 2020-10-22 2022-08-16 武汉悦学帮网络技术有限公司 Method and device for displaying operation document, readable storage medium and equipment
CN112379800A (en) * 2020-11-02 2021-02-19 杭州安恒信息安全技术有限公司 Electronic manual implementation method and device, readable storage medium and computer equipment

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050005247A1 (en) * 1996-09-30 2005-01-06 Teruhisa Kamachi Image display processing apparatus, an image display processing method, and an information providing medium
CN101710274A (en) * 2009-10-28 2010-05-19 金蝶软件（中国）有限公司 Method and system for generating help information of application software
CN102081518A (en) * 2009-11-30 2011-06-01 国际商业机器公司 Device and method for providing dynamic help information
CN103383620A (en) * 2012-05-04 2013-11-06 腾讯科技（深圳）有限公司 Method for displaying help information on mobile terminal and mobile terminal
CN103543990A (en) * 2012-07-09 2014-01-29 中兴通讯股份有限公司 Method for instructing user to operate terminal and terminal

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102945146A (en) * 2012-10-29 2013-02-27 海信集团有限公司 Display method and system for help information of projector equipment
US9583097B2 (en) * 2015-01-30 2017-02-28 Google Inc. Dynamic inference of voice command for software operation from help information
CN106790487B (en) * 2016-12-13 2020-04-10 东软集团股份有限公司 Method, device and system for displaying help information

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050005247A1 (en) * 1996-09-30 2005-01-06 Teruhisa Kamachi Image display processing apparatus, an image display processing method, and an information providing medium
CN101710274A (en) * 2009-10-28 2010-05-19 金蝶软件（中国）有限公司 Method and system for generating help information of application software
CN102081518A (en) * 2009-11-30 2011-06-01 国际商业机器公司 Device and method for providing dynamic help information
CN103383620A (en) * 2012-05-04 2013-11-06 腾讯科技（深圳）有限公司 Method for displaying help information on mobile terminal and mobile terminal
CN103543990A (en) * 2012-07-09 2014-01-29 中兴通讯股份有限公司 Method for instructing user to operate terminal and terminal

Also Published As

Publication number Publication date
CN108427701A (en) 2018-08-21
CN108427701B (en) 2022-02-15

Similar Documents

Publication Publication Date Title
WO2019140828A1 (en) Electronic apparatus, method for querying logs in distributed system, and storage medium
CN112162965B (en) Log data processing method, device, computer equipment and storage medium
KR101976220B1 (en) Recommending data enrichments
WO2019024496A1 (en) Enterprise recommendation method and application server
US11561972B2 (en) Query conversion for querying disparate data sources
WO2018201601A1 (en) Data source-based service customisation apparatus, method, system, and storage medium
US11294973B2 (en) Codeless information service for abstract retrieval of disparate data
CN110362372A (en) Page translation method, device, medium and electronic equipment
CN103136228A (en) Image search method and image search device
CN107133263B (en) POI recommendation method, device, equipment and computer readable storage medium
CN113407785B (en) Data processing method and system based on distributed storage system
CN110704476A (en) Data processing method, device, equipment and storage medium
CN109582906B (en) Method, device, equipment and storage medium for determining data reliability
WO2019071907A1 (en) Method for identifying help information based on operation page, and application server
JP2019530046A (en) Collecting user information from computer systems
CN111694866A (en) Data searching and storing method, data searching system, data searching device, data searching equipment and data searching medium
CN110618999A (en) Data query method and device, computer storage medium and electronic equipment
CN112181835A (en) Automatic testing method and device, computer equipment and storage medium
CN113010542B (en) Service data processing method, device, computer equipment and storage medium
CN113590756A (en) Information sequence generation method and device, terminal equipment and computer readable medium
CN111126034B (en) Medical variable relation processing method and device, computer medium and electronic equipment
WO2017133171A1 (en) Information pushing method and device
US9692804B2 (en) Method of and system for determining creation time of a web resource
US20110302484A1 (en) Electronic Forms Completion Method
CN112417310B (en) Method for establishing intelligent service index and recommending intelligent service

Legal Events

Date Code Title Description
NENP Non-entry into the national phase

Ref country code: DE

32PN Ep: public notification in the ep bulletin as address of the adressee cannot be established

Free format text: NOTING OF LOSS OF RIGHTS PURSUANT TO RULE 112(1) EPC (EPO FORM 1205A DATED 29/09/2020)

122 Ep: pct application non-entry in european phase

Ref document number: 18865391

Country of ref document: EP

Kind code of ref document: A1