WO2019047618A1 - Fault report processing method, device and system for article - Google Patents

Fault report processing method, device and system for article Download PDF

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Publication number
WO2019047618A1
WO2019047618A1 PCT/CN2018/095806 CN2018095806W WO2019047618A1 WO 2019047618 A1 WO2019047618 A1 WO 2019047618A1 CN 2018095806 W CN2018095806 W CN 2018095806W WO 2019047618 A1 WO2019047618 A1 WO 2019047618A1
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Prior art keywords
fault
item
information
determining
validity
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PCT/CN2018/095806
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French (fr)
Chinese (zh)
Inventor
姚薇
陈冕
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北京摩拜科技有限公司
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Publication of WO2019047618A1 publication Critical patent/WO2019047618A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the present invention relates to the field of Internet technologies, and more particularly, to a fault reporting method for an article, a fault reporting device for an article, and a fault reporting system for an article.
  • a method for processing a fault report of an article comprising:
  • the state of the item is set to a state to be interfered with the operation.
  • the fault information includes image information and/or text information.
  • the determining the validity of the fault information includes:
  • the fault reporting accuracy rate is greater than or equal to the set value, it is determined that the fault information is valid.
  • the determining the validity of the fault information includes:
  • failure information contains image information
  • determining that the fault information is valid includes:
  • the fault information includes image information
  • feature extraction is performed on the image
  • the determining the validity of the fault information includes:
  • the determining the validity of the fault information includes:
  • the determining the validity of the fault information includes:
  • Detection is performed according to the priority level of the detection item to determine the validity of the failure information.
  • the determining the validity of the fault information includes:
  • the method further includes:
  • the method further includes:
  • the method further includes:
  • the mobile terminal is configured to provide a fault tick option of the current fault type for a fault reporting interface of the item of the model.
  • a fault reporting processing apparatus for an article, comprising: a memory and a processor, the memory storing executable instructions for controlling the processor to operate to perform according to The method of the first aspect of the invention.
  • a fault reporting processing system for an article comprising: a mobile terminal and a device according to the second aspect of the present invention, the mobile terminal for receiving a failure reflecting the article The fault information is reported to the device.
  • An advantageous effect of the present invention is that the fault information reported by the user through the mobile terminal can be obtained by the method of the present invention, and in the case that the fault information is determined to be valid, the state of the item is set to the state to be interfered, thereby prohibiting the item from continuing to operate. In this respect, the maintenance personnel can be notified to carry out maintenance, and on the other hand, the safety of the user can be ensured.
  • FIG. 1 is a schematic overall frame diagram of a fault reporting processing system according to an embodiment of the present invention.
  • FIG. 2 is a schematic block diagram showing the hardware structure of a fault report processing apparatus according to an embodiment of the present invention
  • FIG. 3 is a schematic block diagram showing a hardware structure of a mobile terminal according to an embodiment of the present invention.
  • FIG. 4 is a schematic flowchart of a fault reporting processing method according to an embodiment of the present invention.
  • FIG. 5 is a schematic block diagram of a fault reporting processing apparatus according to an embodiment of the present invention.
  • FIG. 1 shows a schematic diagram of a fault reporting processing system in accordance with an embodiment of the present invention.
  • the fault reporting processing system of the embodiment of the present invention may include a mobile terminal 3000 and a fault reporting processing device 2000.
  • a communication connection can be established between the mobile terminal 3000 and the device 2000, and between the item 4000 and the device 2000 via the wireless network 1000.
  • the wireless network that implements the communication connection between the mobile terminal 3000 and the device 2000 and the wireless network that implements the communication connection between the item 4000 and the device 2000 may be the same network or different networks.
  • the wireless network 1000 encompasses any suitable wireless network such as, but not limited to, a 4G network, a 3G network, GSM, GPRS, WLAN, and the like.
  • the item 4000 is, for example, a vehicle, an umbrella, a charging device, or the like. These items are shared items that can be used by the general public.
  • the item 4000 can be a moving item or an item having a fixed position.
  • the Item 4000 can have unique identification information.
  • the identification information may be an item number, a serial number, a character string, an item code, or other information that uniquely identifies the item, and the like.
  • the item 4000 may, for example, directly set the identification information, and/or provide the identification information by setting a two-dimensional code.
  • Device 2000 can tag each item 4000 with the identification information.
  • the user can establish a communication connection with the device 2000 through the mobile terminal 3000 to perform fault reporting.
  • the user When the item 4000 is used, the user registers a user account with the device 2000 via the mobile terminal 3000, and thus, the device 2000 can mark each user by the user account.
  • the mobile terminal 3000 can report the failure information indicating that the item 4000 is faulty to the device 2000, so that the device 2000 performs the fault report processing.
  • FIG. 2 is a hardware structure of an apparatus 2000 according to an embodiment of the present invention.
  • the apparatus 2000 of the embodiment of the present invention includes one or more processors 2010, one or more memories 2020, and communication devices 2030.
  • the device 2000 also includes one or more power sources, one or more wired or wireless network interfaces, one or more input/output interfaces, or one or more operating systems, such as Windows Server, Mac OS X, Unix, Linux, FreeBSD, and so on.
  • operating systems such as Windows Server, Mac OS X, Unix, Linux, FreeBSD, and so on.
  • Device 2000 can be a server.
  • the server can be a monolithic server or a decentralized server that spans multiple computers or computer data centers.
  • the server can be of various types such as, but not limited to, a web server, a news server, a mail server, a message server, an advertisement server, a file server, an application server, an interactive server, a database server, or a proxy server.
  • each server may comprise hardware, software, or an embedded logic component or a combination of two or more such components for performing the appropriate functions supported or implemented by the server.
  • the server is used to provide all the functions necessary to support the fault reporting process.
  • the memory 2020 is configured to store instructions for controlling the processor 2010 to operate to perform a fault reporting processing method according to an embodiment of the present invention.
  • a technician can design instructions in accordance with the disclosed aspects of the present invention. How the instructions control the processor for operation is well known in the art and will not be described in detail herein.
  • the communication device 2030 is configured to enable the server 2000 to implement a communication connection with the mobile terminal 3000 and the item 4000 through the network 1000.
  • the mobile terminal 3000 may transmit or receive signals by means such as a wired or wireless network, or may process or store signals in a physical storage state, such as in a memory.
  • Mobile terminal 3000 may be an electronic device that includes hardware, software, or embedded logic components or a combination of two or more such components, and is capable of executing suitable functions implemented or supported by mobile terminal 3000.
  • the mobile terminal 3000 can be a smartphone, tablet, portable email device, e-book, handheld game console and/or game controller, laptop, netbook, handheld electronic device, smart wearable device, and the like.
  • the mobile terminal 3000 of an embodiment of the present invention covers any suitable electronic device.
  • the mobile terminal 3000 can cause a user using the mobile terminal 3000 to access the network.
  • FIG. 3 is a hardware configuration of a mobile terminal 3000 according to an embodiment of the present invention.
  • the mobile terminal 3000 of the embodiment of the present invention may include a processor 3010, a memory 3020, an interface device 3030, a communication device 3040, a display device 3050, an input device 3060, a speaker 3070, a microphone 3080, and the like.
  • the processor 3010 can be a central processing unit CPU, a microprocessor MCU, or the like.
  • the memory 3020 includes, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), a nonvolatile memory such as a hard disk, and the like.
  • ROM Read Only Memory
  • RAM Random Access Memory
  • nonvolatile memory such as a hard disk, and the like.
  • the memory 3020 is configured to store instructions for controlling the processor 3010 to operate to perform an operation of receiving the failure information reported to the apparatus 2000 that the failure of the item 4000 has occurred.
  • the interface device 3030 includes, for example, a USB interface, a headphone jack, and the like.
  • the communication device 3040 can, for example, be capable of wired or wireless communication, and can specifically include Wifi communication, Bluetooth communication, 2G/3G/4G/5G communication, and the like.
  • Input device 3060 can include, for example, a touch screen, a keyboard, a somatosensory input, and the like. The user can input/output voice information through the speaker 3070 and the microphone 3080.
  • FIG. 3 illustrates a plurality of devices of the mobile terminal 3000
  • the mobile terminal 3000 of the embodiment of the present invention may also include only some of the devices, such as the processor 3010, the memory 3020, the communication device 3040, the display device 3050, and the like.
  • FIG. 4 is a schematic flowchart diagram of a fault reporting processing method according to an embodiment of the present invention.
  • the method of the embodiment of the present invention may include the following steps:
  • step S4100 the device 2000 acquires the fault information reported by the mobile terminal 3000 that reflects the failure of the item 4000.
  • the fault information may include any one or more of text information and image information.
  • the mobile terminal 3000 may be configured to receive at least the input text information to trigger an operation of reporting the fault information to the device 2000.
  • the mobile terminal 3000 can be configured to provide a text entry box and/or a tick option for the user to enter textual information.
  • the user can input the fault type through the text input box, so that the device 2000 can determine not only the fault of the article 4000 according to the fault information, but also the specific fault type according to the fault information.
  • the tick option may include various types of failures that can be checked to enable the device 2000 to determine not only whether the item 4000 has failed based on the failure information, but also to determine a specific failure type based on the failure information.
  • the user may ingest an image of the item 2000 through the mobile terminal 3000 to report the image to the device 2000 as at least a portion of the fault information.
  • the mobile terminal 3000 may carry the identification information of the item when reporting the fault information, so that the device 2000 can identify the item corresponding to the reported fault information.
  • the mobile terminal 3000 can carry a user account when reporting the fault information, so that the device 2000 can identify the user reporting the fault information.
  • step S4200 the device 2000 determines the validity of the fault information.
  • the validity may be determined, but not limited to, based on any one or more of the failure information itself, the historical failure information of the item 2000, and the fault reporting accuracy rate of the fault reporting user.
  • determining the validity of the fault information in the step S4200 may include:
  • Step S4211 Acquire a user account that reports fault information.
  • the mobile terminal 3000 can transmit the user account and the failure information through one data packet.
  • the mobile terminal 3000 can also send the user account and the fault information through different data packets.
  • step S4212 the fault reporting accuracy rate of the user account is determined.
  • the offline operator is notified to find the item 4000 for repair based on the location of the item 4000.
  • the accuracy of the fault report can be verified and fed back to the device 2000, so that the device 2000 can record the fault report information of each user account, and the fault report information includes, for example, each The time, location and accuracy of the report of the failure.
  • the fault reporting information may further include a fault reporting accuracy rate calculated according to the accuracy of each fault reporting.
  • the corresponding fault reporting accuracy rate may be determined according to the fault report information of the user account.
  • step S4213 if the fault reporting accuracy rate is greater than or equal to the set value, it is determined that the fault information is valid.
  • the set value can be set according to the operation needs, for example, the setting value is 80%, or 100% can be set.
  • determining the validity of the fault information in the step S4200 may include:
  • step S4221 if the fault information includes image information, it is determined that the fault information is valid.
  • determining the validity of the fault information in the step S4200 may include:
  • step S4222 when the fault information includes image information, feature extraction is performed on the image.
  • Feature extraction is a conventional means of image processing and will not be further described herein.
  • step S4223 the extracted features are matched with the fault features in the fault signature database.
  • the fault signature library can pre-store various fault characteristics determined according to the characteristics of the item.
  • the fault feature is, for example, a fault feature indicating that the two-dimensional code of the article is damaged, a fault feature indicating that the seat of the article is damaged, a fault feature indicating that the brake of the article is damaged, and a tire indicating that the article is damaged. Fault characteristics, etc.
  • the fault signature library may also include fault information extracted from the image reported by the user. This may be that after the user reports that the fault is verified to be accurate, the fault feature extracted from the corresponding image is added to the fault signature database.
  • step S4224 if the matching is successful, it is determined that the fault information is valid, otherwise the fault information is determined to be invalid.
  • the fault signature database may further store a fault type corresponding to each fault feature, so that in the case that the matching is successful, the fault type of the item 4000 may also be determined at the same time.
  • determining the validity of the fault information in the step S4200 may include:
  • Step S4231 Acquire a number of times of reporting the fault for the item within a set time period of the current time.
  • step S4232 if the number of times is greater than or equal to the set number of times, it is determined that the fault information is valid.
  • the set number of times and the set time period can be determined and modified according to the operation conditions.
  • the set time period is, for example, 30 days, and the set number of times is, for example, 2 times.
  • determining the validity of the fault information in the step S4200 may include:
  • Step S4241 determining a current fault type according to the fault information.
  • Step S4242 Acquire a number of times that the fault type is reported as the fault type for the item within the set time period of the current time.
  • step S4243 if the number of times is greater than or equal to the set number of times, it is determined that the fault information is valid.
  • determining the validity of the fault information in the step S4200 may include:
  • Step S4251 Acquire at least one detection item for determining validity.
  • Each of the above embodiments may correspond to one detection item.
  • the at least one detection item may comprise any combination of the above embodiments.
  • Step S4252 detecting according to the priority level of the detection item to determine the validity of the failure information.
  • different priorities are set for different detection items, and the validity of the fault information is determined according to the priority from high to low. If the fault information is not determined according to the lowest priority detection item, the fault information is invalid.
  • determining the validity of the fault information in the step S4200 may include:
  • Step S4261 Acquire at least one detection item for determining validity.
  • Step S4262 calculating a validity value according to the weight of each detection item.
  • the sum of the weights of all the detected items is equal to one.
  • step S4263 if the validity value is greater than or equal to the set value, it is determined that the fault information is valid.
  • This set value is set, for example, to be greater than or equal to 0.5.
  • step S4300 the device 2000 sets the state of the item 4000 to the state to be interfered with the operation, in the case where it is determined that the failure information is valid.
  • the device 2000 may end the current fault processing if it is determined that the fault information is invalid.
  • the device 2000 may assign the item in the state to be intervened to the offline operator for intervention after the state of the item 4000 is set to be in the intervention state, and return it to the garage for maintenance.
  • the method according to the embodiment of the present invention can support the user to report the fault through the mobile terminal, and process the reported fault information through the device 2000 to identify whether the fault information is valid, thereby saving a large amount of manpower and material resources to inspect the article, thereby greatly improving The efficiency of fault handling.
  • the method of the embodiment of the present invention may further include the following steps:
  • step S4400 the device 2000 determines the current fault type of the item 4000 based on the fault information if the determination is valid.
  • step S4500 the fault type corresponding to the current report is recorded.
  • the method of the embodiment of the present invention may further include the following steps:
  • step S4600 it is checked whether the existing fault hook option of the item 4000 includes the current fault type.
  • Step S4700 In the case that the existing fault type does not include the current fault type, the fault reporting interface of the mobile terminal 3000 is configured to provide a check option of the current fault type.
  • the method of the embodiment of the present invention may further include the following steps:
  • step S4800 it is checked whether the existing fault hook option of the item 4000 includes the current fault type.
  • step S4900 in the case that the existing fault type does not include the current fault type, and the probability that the current fault type of the item 4000 exceeds the set probability, the fault reporting interface of the mobile terminal 3000 is configured to provide the hook of the current fault type.
  • the probability can be obtained by counting the failure report of all the items 4000. For example, the number of times of failure reporting for all items is 100 times, and the number of times of failure reporting for the current failure type is 20 times, the probability is 0.2.
  • the method of the embodiment of the present invention may further include the following steps:
  • step S41000 the model number of the item 4000 is determined.
  • This model is for example embodied in the identification information of the item 4000.
  • step S42000 it is checked whether the existing fault check option of the item of the model includes the current fault type.
  • step S4700 if the existing fault check option of the item of the model does not include the current fault type, the mobile terminal 3000 is configured to provide a check option of the current fault type for the fault report interface of the item of the model.
  • the mobile terminal 3000 can be configured to display different fault reporting interfaces for different types of items.
  • the mobile terminal 3000 can pop up a corresponding fault reporting interface for the user to input the fault information.
  • the type of failure that may fail for different types of items may also be different. Therefore, providing a fault tick option according to the model of the item 4000 will further improve the efficiency of the failure report.
  • FIG. 5 is a schematic block diagram of an apparatus 2000 for fault reporting processing according to an embodiment of the present invention.
  • the apparatus 2000 can include an information acquisition module 2510, a validity determination module 2520, and a status setting module 2530.
  • the information obtaining module 2510 is configured to obtain the fault information reported by the mobile terminal 3000 that reflects the failure of the item 4000.
  • the fault information may include image information and/or text information.
  • the validity determination module 2520 is configured to determine the validity of the fault information.
  • the status setting module 2530 is configured to set the status of the item 4000 to the state to be interfered with the operation, if the determination is valid.
  • the validity determining module 2520 may be configured to: obtain a user account that reports the fault information; determine a fault reporting accuracy rate of the user account; and report the accuracy rate of the fault to be greater than or equal to In the case of a fixed value, it is determined that the fault information is valid.
  • the validity determining module 2520 may be configured to: determine that the fault information is valid if the fault information includes image information.
  • the validity determining module 2520 may be configured to: perform feature extraction on the image if the fault information includes image information; and match the extracted feature with the fault feature in the fault signature database. And when the matching is successful, it is determined that the fault information is valid.
  • the validity determining module 2520 may be configured to: acquire a number of times of fault reporting for the item 4000 within a set time period of the current time; and when the number of times is greater than or equal to the set number of times In the case of the case, it is determined that the fault information is valid.
  • the validity determining module 2520 may be configured to: determine a current fault type according to the fault information; acquire a fault for the current fault type for the item 4000 within a set time period of the current time; The number of times of reporting; and in the case where the number of times is greater than or equal to the set number of times, it is determined that the fault information is valid.
  • the validity determining module 2520 may be configured to: acquire at least one detection item for determining validity; and perform detection according to a priority level of the detection item to determine validity of the failure information.
  • the validity determining module 2520 may be configured to: acquire at least one detection item for determining validity; calculate a validity value according to a weight of each detection item; and when the validity value is greater than or If it is equal to the set value, it is determined that the fault information is valid.
  • the apparatus 2000 may further include a type determination module (not shown).
  • the type determining module is configured to determine, according to the fault information, the current fault type of the item, and record the current fault type corresponding to the current report.
  • the apparatus 2000 of the present invention further includes a configuration module (not shown).
  • the configuration module is configured to: check whether the existing fault tick option of the item includes the current fault type; if not included, configure the fault report page of the mobile terminal 3000 to provide a fault tick option of the current fault type.
  • the apparatus 2000 of the present invention further includes a configuration module (not shown).
  • the configuration module is configured to: determine a model of the item; check whether an existing fault item of the item of the model includes the current fault type; and, if not included, configure the mobile terminal 3000 to fail for the item of the model
  • the reporting interface provides a fault tick option for the current fault type.
  • the invention can be an apparatus, method and/or computer program product.
  • the computer program product can comprise a computer readable storage medium having computer readable program instructions embodied thereon for causing a processor to implement various aspects of the present invention.
  • the computer readable storage medium can be a tangible device that can hold and store the instructions used by the instruction execution device.
  • the computer readable storage medium can be, for example, but not limited to, an electrical storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination of the foregoing.
  • Non-exhaustive list of computer readable storage media include: portable computer disks, hard disks, random access memory (RAM), read only memory (ROM), erasable programmable read only memory (EPROM) Or flash memory), static random access memory (SRAM), portable compact disk read only memory (CD-ROM), digital versatile disk (DVD), memory stick, floppy disk, mechanical encoding device, for example, with instructions stored thereon A raised structure in the hole card or groove, and any suitable combination of the above.
  • a computer readable storage medium as used herein is not to be interpreted as a transient signal itself, such as a radio wave or other freely propagating electromagnetic wave, an electromagnetic wave propagating through a waveguide or other transmission medium (eg, a light pulse through a fiber optic cable), or through a wire The electrical signal transmitted.
  • the computer readable program instructions described herein can be downloaded from a computer readable storage medium to various computing/processing devices or downloaded to an external computer or external storage device over a network, such as the Internet, a local area network, a wide area network, and/or a wireless network.
  • the network may include copper transmission cables, fiber optic transmissions, wireless transmissions, routers, firewalls, switches, gateway computers, and/or edge servers.
  • a network adapter card or network interface in each computing/processing device receives computer readable program instructions from the network and forwards the computer readable program instructions for storage in a computer readable storage medium in each computing/processing device .
  • Computer program instructions for performing the operations of the present invention may be assembly instructions, instruction set architecture (ISA) instructions, machine instructions, machine related instructions, microcode, firmware instructions, state setting data, or in one or more programming languages.
  • the computer readable program instructions can execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer, partly on the remote computer, or entirely on the remote computer or server. carried out.
  • the remote computer can be connected to the user's computer through any kind of network, including a local area network (LAN) or wide area network (WAN), or can be connected to an external computer (eg, using an Internet service provider to access the Internet) connection).
  • the customized electronic circuit such as a programmable logic circuit, a field programmable gate array (FPGA), or a programmable logic array (PLA), can be customized by utilizing state information of computer readable program instructions.
  • Computer readable program instructions are executed to implement various aspects of the present invention.
  • the computer readable program instructions can be provided to a general purpose computer, a special purpose computer, or a processor of other programmable data processing apparatus to produce a machine such that when executed by a processor of a computer or other programmable data processing apparatus Means for implementing the functions/acts specified in one or more of the blocks of the flowcharts and/or block diagrams.
  • the computer readable program instructions can also be stored in a computer readable storage medium that causes the computer, programmable data processing device, and/or other device to operate in a particular manner, such that the computer readable medium storing the instructions includes An article of manufacture that includes instructions for implementing various aspects of the functions/acts recited in one or more of the flowcharts.
  • the computer readable program instructions can also be loaded onto a computer, other programmable data processing device, or other device to perform a series of operational steps on a computer, other programmable data processing device or other device to produce a computer-implemented process.
  • instructions executed on a computer, other programmable data processing apparatus, or other device implement the functions/acts recited in one or more of the flowcharts and/or block diagrams.
  • each block in the flowchart or block diagram can represent a module, a program segment, or a portion of an instruction that includes one or more components for implementing the specified logical functions.
  • Executable instructions can also occur in a different order than those illustrated in the drawings. For example, two consecutive blocks may be executed substantially in parallel, and they may sometimes be executed in the reverse order, depending upon the functionality involved.
  • each block of the block diagrams and/or flowcharts, and combinations of blocks in the block diagrams and/or flowcharts can be implemented in a dedicated hardware-based system that performs the specified function or action. Or it can be implemented by a combination of dedicated hardware and computer instructions. It is well known to those skilled in the art that implementation by hardware, implementation by software, and implementation by a combination of software and hardware are equivalent.

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Abstract

Disclosed in the present invention are a fault report processing method, device and system for an article. The method comprises: acquiring fault information reported by a mobile terminal, the fault information reflecting that a fault occurs on an article; determining the validity of the fault information; and when the fault information is determined to be valid, setting the state of the article to an operation-prohibited to be intervened state.

Description

物品的故障上报处理方法、装置及***Method, device and system for fault reporting of articles 技术领域Technical field
本发明涉及互联网技术领域，更具体地，本发明涉及一种物品的故障上报处理方法、一种物品的故障上报处理装置、及一种物品的故障上报处理***。The present invention relates to the field of Internet technologies, and more particularly, to a fault reporting method for an article, a fault reporting device for an article, and a fault reporting system for an article.
背景技术Background technique
随着互联网技术的发展，目前推出了一些可以供大众使用的物品，这些物品由政府或者运营企业进行监控和故障维修，这些物品例如是新兴出现的共享车辆等。With the development of Internet technology, there are currently some items that can be used by the public for monitoring and troubleshooting by government or operating companies, such as emerging vehicles that are emerging.
目前，在这些物品出现故障时，均是由线下运营人员通过巡视查找故障物品，进而完成物品的干预维修，该种故障处理方式存在效率低下的问题，对于存在大量物品运营的情况尤为严重，因此，非常有必要提供一种能够确定物品是否故障的故障上报处理方法。At present, in the event of failure of these items, the offline operators use the patrol to find the faulty items, and then complete the intervention and maintenance of the items. This type of fault handling has the problem of inefficiency, especially for the operation of a large number of items. Therefore, it is highly desirable to provide a fault reporting method that can determine whether an item is faulty.
发明内容Summary of the invention
本发明实施例的一个目的是提供一种能够确定物品是否故障的故障上报处理方法。It is an object of embodiments of the present invention to provide a fault reporting method capable of determining whether an item is faulty.
根据本发明的第一方面，提供了一种物品的故障上报处理方法，其包括：According to a first aspect of the present invention, a method for processing a fault report of an article is provided, comprising:
获取移动终端上报的反映所述物品出现故障的故障信息；Obtaining fault information reported by the mobile terminal that reflects that the item is faulty;
确定所述故障信息的有效性；Determining the validity of the fault information;
在确定有效的情况下，将所述物品的状态设置为禁止运营的待干预状态。In the case where it is determined to be valid, the state of the item is set to a state to be interfered with the operation.
可选地，所述故障信息包括图像信息和/或文本信息。Optionally, the fault information includes image information and/or text information.
可选地，所述确定所述故障信息的有效性包括：Optionally, the determining the validity of the fault information includes:
获取上报所述故障信息的用户账号；Obtaining a user account that reports the fault information;
确定所述用户账号的故障上报准确率；Determining a fault reporting accuracy rate of the user account;
在所述故障上报准确率大于或者等于设定值的情况下，确定所述故障信息有效。In the case that the fault reporting accuracy rate is greater than or equal to the set value, it is determined that the fault information is valid.
可选地，所述确定所述故障信息的有效性包括：Optionally, the determining the validity of the fault information includes:
在所述故障信息包含图像信息的情况下，确定所述故障信息有效。In the case where the failure information contains image information, it is determined that the failure information is valid.
可选地，所述在所述故障信息包含图像信息的情况下，确定所述故障信息有效包括：Optionally, if the fault information includes image information, determining that the fault information is valid includes:
在所述故障信息包含图像信息的情况下，对所述图像进行特征提取；In the case that the fault information includes image information, feature extraction is performed on the image;
将提取到的特征与故障特征库中的故障特征进行匹配；Matching the extracted features with fault features in the fault signature database;
在匹配成功的情况下，才确定所述故障信息有效。In the case that the matching is successful, it is determined that the fault information is valid.
可选地，所述确定所述故障信息的有效性包括：Optionally, the determining the validity of the fault information includes:
获取截止至当前时间的设定时间段内、针对所述物品进行故障上报的次数；Obtaining the number of times the fault is reported for the item within the set time period up to the current time;
在所述次数大于或者等于设定次数的情况下，确定所述故障信息有效。In the case where the number of times is greater than or equal to the set number of times, it is determined that the fault information is valid.
可选地，所述确定所述故障信息的有效性包括：Optionally, the determining the validity of the fault information includes:
根据所述故障信息确定当前故障类型；Determining a current fault type according to the fault information;
获取截止至当前时间的设定时间段内、针对所述物品就所述当前故障类型进行故障上报的次数；Acquiring the number of times the fault is reported for the current fault type for the item within a set time period up to the current time;
在所述次数大于或者等于设定次数的情况下，确定所述故障信息有效。In the case where the number of times is greater than or equal to the set number of times, it is determined that the fault information is valid.
可选地，所述确定所述故障信息的有效性包括：Optionally, the determining the validity of the fault information includes:
获取用于确定有效性的至少一个检测项；Obtaining at least one detection item for determining validity;
根据检测项的优先级别进行检测，以确定故障信息的有效性。Detection is performed according to the priority level of the detection item to determine the validity of the failure information.
可选地，所述确定所述故障信息的有效性包括：Optionally, the determining the validity of the fault information includes:
获取用于确定有效性的至少一个检测项；Obtaining at least one detection item for determining validity;
根据每一检测项的权重计算有效性值；Calculating a validity value according to the weight of each detection item;
在有效性值大于或者等于设定值的情况下，确定所述故障信息有效。In the case where the validity value is greater than or equal to the set value, it is determined that the fault information is valid.
可选地，所述方法还包括：Optionally, the method further includes:
在确定有效的情况下，根据所述故障信息确定所述物品的当前故障类型；Determining a current fault type of the item based on the fault information if the determination is valid;
记录所述上报对应的当前故障类型。Record the current fault type corresponding to the report.
可选地，所述方法还包括：Optionally, the method further includes:
检查所述物品的已有故障勾选项是否包括所述当前故障类型；Checking whether the existing fault check option of the item includes the current fault type;
在不包括的情况下，配置所述移动终端的故障上报页面提供所述当前故障类型的故障勾选项。If not included, configuring a fault report page of the mobile terminal to provide a fault check option of the current fault type.
可选地，所述方法还包括：Optionally, the method further includes:
确定所述物品的型号；Determining the model number of the item;
检查所述型号的物品的已有故障勾选项是否包括所述当前故障类型；Checking whether the existing fault check option of the item of the model includes the current fault type;
在不包括的情况下，配置所述移动终端针对所述型号的物品的故障上报界面提供所述当前故障类型的故障勾选项。If not included, the mobile terminal is configured to provide a fault tick option of the current fault type for a fault reporting interface of the item of the model.
根据本发明的第二方面，还提供了一种物品的故障上报处理装置，其包括存储器和处理器，所述存储器存储可执行指令，所述指令用于控制所述处理器进行操作以执行根据本发明第一方面所述的方法。According to a second aspect of the present invention, there is also provided a fault reporting processing apparatus for an article, comprising: a memory and a processor, the memory storing executable instructions for controlling the processor to operate to perform according to The method of the first aspect of the invention.
根据本发明的第三方面，还提供了一种物品的故障上报处理***，其包括移动终端和根据本发明第二方面所述的装置，所述移动终端用于接收反映所述物品出现故障的故障信息上报给所述装置。According to a third aspect of the present invention, there is also provided a fault reporting processing system for an article, comprising: a mobile terminal and a device according to the second aspect of the present invention, the mobile terminal for receiving a failure reflecting the article The fault information is reported to the device.
本发明的一个有益效果在于，通过本发明方法可以获取用户通过移动终端上报的故障信息，并在确定故障信息有效的情况下，将物品的状态设置为待干预状态，进而禁止该物品继续运营，这一方面可以通知维修人员进行检修，另一方面可以保证用户的使用安全性。An advantageous effect of the present invention is that the fault information reported by the user through the mobile terminal can be obtained by the method of the present invention, and in the case that the fault information is determined to be valid, the state of the item is set to the state to be interfered, thereby prohibiting the item from continuing to operate. In this respect, the maintenance personnel can be notified to carry out maintenance, and on the other hand, the safety of the user can be ensured.
通过以下参照附图对本发明的示例性实施例的详细描述，本发明的其它特征及其优点将会变得清楚。Other features and advantages of the present invention will become apparent from the Detailed Description of the <RTIgt;
附图说明DRAWINGS
被结合在说明书中并构成说明书的一部分的附图示出了本发明的实 施例，并且连同其说明一起用于解释本发明的原理。The accompanying drawings, which are incorporated in FIG
图1为根据本发明实施例的故障上报处理***的整体框架示意图；1 is a schematic overall frame diagram of a fault reporting processing system according to an embodiment of the present invention;
图2为根据本发明实施例的故障上报处理装置的硬件结构的原理框图；2 is a schematic block diagram showing the hardware structure of a fault report processing apparatus according to an embodiment of the present invention;
图3为根据本发明实施例的移动终端的硬件结构的原理框图；3 is a schematic block diagram showing a hardware structure of a mobile terminal according to an embodiment of the present invention;
图4为根据本发明实施例的故障上报处理方法的流程示意图；4 is a schematic flowchart of a fault reporting processing method according to an embodiment of the present invention;
图5为根据本发明实施例的故障上报处理装置的原理框图。FIG. 5 is a schematic block diagram of a fault reporting processing apparatus according to an embodiment of the present invention.
具体实施方式Detailed ways
现在将参照附图来详细描述本发明的各种示例性实施例。应注意到：除非另外具体说明，否则在这些实施例中阐述的部件和步骤的相对布置、数字表达式和数值不限制本发明的范围。Various exemplary embodiments of the present invention will now be described in detail with reference to the drawings. It should be noted that the relative arrangement of the components and steps, numerical expressions and numerical values set forth in the embodiments are not intended to limit the scope of the invention unless otherwise specified.
以下对至少一个示例性实施例的描述实际上仅仅是说明性的，决不作为对本发明及其应用或使用的任何限制。The following description of the at least one exemplary embodiment is merely illustrative and is in no way
对于相关领域普通技术人员已知的技术、方法和设备可能不作详细讨论，但在适当情况下，所述技术、方法和设备应当被视为说明书的一部分。Techniques, methods and apparatus known to those of ordinary skill in the relevant art may not be discussed in detail, but the techniques, methods and apparatus should be considered as part of the specification, where appropriate.
在这里示出和讨论的所有例子中，任何具体值应被解释为仅仅是示例性的，而不是作为限制。因此，示例性实施例的其它例子可以具有不同的值。In all of the examples shown and discussed herein, any specific values are to be construed as illustrative only and not as a limitation. Thus, other examples of the exemplary embodiments may have different values.
应注意到：相似的标号和字母在下面的附图中表示类似项，因此，一旦某一项在一个附图中被定义，则在随后的附图中不需要对其进行进一步讨论。It should be noted that similar reference numerals and letters indicate similar items in the following figures, and therefore, once an item is defined in one figure, it is not required to be further discussed in the subsequent figures.
<故障上报处理***的整体架构><Overall architecture of fault reporting processing system>
图1示出了根据本发明实施例的故障上报处理***的示意图。FIG. 1 shows a schematic diagram of a fault reporting processing system in accordance with an embodiment of the present invention.
如图1所示，本发明实施例的故障上报处理***可以包括移动终端3000和故障上报处理装置2000。移动终端3000与装置2000之间，以及物品4000与装置2000之间可以通过无线网络1000建立通信连接。As shown in FIG. 1, the fault reporting processing system of the embodiment of the present invention may include a mobile terminal 3000 and a fault reporting processing device 2000. A communication connection can be established between the mobile terminal 3000 and the device 2000, and between the item 4000 and the device 2000 via the wireless network 1000.
实现移动终端3000与装置2000之间通信连接的无线网络与实现物品4000与装置2000之间通信连接的无线网络可以是同一网络，也可以是不 同网络。The wireless network that implements the communication connection between the mobile terminal 3000 and the device 2000 and the wireless network that implements the communication connection between the item 4000 and the device 2000 may be the same network or different networks.
该无线网络1000涵盖任何合适的无线网络，例如但不限于4G网络、3G网络、GSM、GPRS、WLAN等等。The wireless network 1000 encompasses any suitable wireless network such as, but not limited to, a 4G network, a 3G network, GSM, GPRS, WLAN, and the like.
物品4000例如是车辆、雨伞、充电装置等等。这些物品是可以供大众使用的共享物品。The item 4000 is, for example, a vehicle, an umbrella, a charging device, or the like. These items are shared items that can be used by the general public.
物品4000可以是移动物品，也可以具有固定位置的物品。The item 4000 can be a moving item or an item having a fixed position.
物品4000可以具有唯一的标识信息。该标识信息可以是唯一标识该物品的物品编号、序列号、字符串、物品代码或其他能够起到唯一标识作用的信息等等。Item 4000 can have unique identification information. The identification information may be an item number, a serial number, a character string, an item code, or other information that uniquely identifies the item, and the like.
物品4000例如可以直接设置该标识信息，和/或通过设置二维码提供该标识信息。The item 4000 may, for example, directly set the identification information, and/or provide the identification information by setting a two-dimensional code.
装置2000可以通过该标识信息标记每一物品4000。Device 2000 can tag each item 4000 with the identification information.
在本发明实施例中，用户可以通过移动终端3000与装置2000建立通信连接进行故障上报。In the embodiment of the present invention, the user can establish a communication connection with the device 2000 through the mobile terminal 3000 to perform fault reporting.
在使用物品4000时，用户通过移动终端3000向装置2000注册一用户账号，因此，装置2000可以通过用户账号标记每一用户。When the item 4000 is used, the user registers a user account with the device 2000 via the mobile terminal 3000, and thus, the device 2000 can mark each user by the user account.
用户在使用物品4000时，如果发现物品出现故障，可以通过移动终端3000向装置2000上报反映物品4000出现故障的故障信息，以供装置2000进行故障上报处理。When the user uses the item 4000, if the item is found to be faulty, the mobile terminal 3000 can report the failure information indicating that the item 4000 is faulty to the device 2000, so that the device 2000 performs the fault report processing.
图2是根据本发明实施例的装置2000的硬件结构。2 is a hardware structure of an apparatus 2000 according to an embodiment of the present invention.
根据图2所示，本发明实施例的装置2000包括一个或多个处理器2010、一个或者多个存储器2020、通信装置2030。According to FIG. 2, the apparatus 2000 of the embodiment of the present invention includes one or more processors 2010, one or more memories 2020, and communication devices 2030.
装置2000还包括一个或多个电源、一个或多个有线或无线网络接口、一个或多个输入/输出接口、或一个或多个操作***，诸如，Windows Server、Mac OS X、Unix、Linux、FreeBSD，等等。The device 2000 also includes one or more power sources, one or more wired or wireless network interfaces, one or more input/output interfaces, or one or more operating systems, such as Windows Server, Mac OS X, Unix, Linux, FreeBSD, and so on.
装置2000可以是服务器。Device 2000 can be a server.
服务器可以是整体式服务器或是跨多计算机或计算机数据中心的分散式服务器。服务器可以是各种类型的，例如但不限于，网络服务器，新闻服务器，邮件服务器，消息服务器，广告服务器，文件服务器，应用服 务器，交互服务器，数据库服务器，或代理服务器。在一些实施例中，每个服务器可以包括硬件，软件，或用于执行服务器所支持或实现的合适功能的内嵌逻辑组件或两个或多个此类组件的组合。在本发明实施例中，服务器用于提供支持故障上报处理所必需的全部功能。The server can be a monolithic server or a decentralized server that spans multiple computers or computer data centers. The server can be of various types such as, but not limited to, a web server, a news server, a mail server, a message server, an advertisement server, a file server, an application server, an interactive server, a database server, or a proxy server. In some embodiments, each server may comprise hardware, software, or an embedded logic component or a combination of two or more such components for performing the appropriate functions supported or implemented by the server. In the embodiment of the present invention, the server is used to provide all the functions necessary to support the fault reporting process.
在本发明实施例中，存储器2020用于存储指令，该指令用于控制处理器2010进行操作以执行根据本发明实施例的故障上报处理方法。技术人员可以根据本发明所公开方案设计指令。指令如何控制处理器进行操作，这是本领域公知，故在此不再详细描述。In an embodiment of the present invention, the memory 2020 is configured to store instructions for controlling the processor 2010 to operate to perform a fault reporting processing method according to an embodiment of the present invention. A technician can design instructions in accordance with the disclosed aspects of the present invention. How the instructions control the processor for operation is well known in the art and will not be described in detail herein.
在本发明实施例中，通信装置2030用于供服务器2000通过网络1000实现与移动终端3000、以及物品4000之间的通信连接。In the embodiment of the present invention, the communication device 2030 is configured to enable the server 2000 to implement a communication connection with the mobile terminal 3000 and the item 4000 through the network 1000.
在本发明实施例中，移动终端3000可以通过诸如有线或无线网络等方式发送或接收信号，或可以在诸如存储器中将信号处理或存储为物理存储状态。移动终端3000可以是包括硬件、软件或内嵌逻辑组件或者两个或多个此类组件的组合的电子装置，并能够执行由移动终端3000实施或支持的合适的功能。例如，移动终端3000可以是智能手机、平板电脑、便携式电子邮件装置、电子书、手持游戏机和/或游戏控制器、笔记本电脑、上网本、手持电子装置，智能穿戴装置，等等。本发明实施例的移动终端3000涵盖任何合适的电子设备。移动终端3000可以使得使用该移动终端3000的用户访问网络。In an embodiment of the present invention, the mobile terminal 3000 may transmit or receive signals by means such as a wired or wireless network, or may process or store signals in a physical storage state, such as in a memory. Mobile terminal 3000 may be an electronic device that includes hardware, software, or embedded logic components or a combination of two or more such components, and is capable of executing suitable functions implemented or supported by mobile terminal 3000. For example, the mobile terminal 3000 can be a smartphone, tablet, portable email device, e-book, handheld game console and/or game controller, laptop, netbook, handheld electronic device, smart wearable device, and the like. The mobile terminal 3000 of an embodiment of the present invention covers any suitable electronic device. The mobile terminal 3000 can cause a user using the mobile terminal 3000 to access the network.
图3是根据本发明实施例的移动终端3000的硬件结构。FIG. 3 is a hardware configuration of a mobile terminal 3000 according to an embodiment of the present invention.
根据图3所示，本发明实施例的移动终端3000可以包括处理器3010、存储器3020、接口装置3030、通信装置3040、显示装置3050、输入装置3060、扬声器3070、麦克风3080等等。According to FIG. 3, the mobile terminal 3000 of the embodiment of the present invention may include a processor 3010, a memory 3020, an interface device 3030, a communication device 3040, a display device 3050, an input device 3060, a speaker 3070, a microphone 3080, and the like.
处理器3010可以是中央处理器CPU、微处理器MCU等。The processor 3010 can be a central processing unit CPU, a microprocessor MCU, or the like.
存储器3020例如包括ROM(只读存储器)、RAM(随机存取存储器)、诸如硬盘的非易失性存储器等。The memory 3020 includes, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), a nonvolatile memory such as a hard disk, and the like.
存储器3020用于存储指令，该指令用于控制处理器3010进行操作以执行接收反映物品4000出现故障的故障信息上报给装置2000的操作。The memory 3020 is configured to store instructions for controlling the processor 3010 to operate to perform an operation of receiving the failure information reported to the apparatus 2000 that the failure of the item 4000 has occurred.
接口装置3030例如包括USB接口、耳机接口等。通信装置3040例 如能够进行有线或无线通信，具体地可以包括Wifi通信、蓝牙通信、2G/3G/4G/5G通信等等。输入装置3060例如可以包括触摸屏、键盘、体感输入等。用户可以通过扬声器3070和麦克风3080输入/输出语音信息。The interface device 3030 includes, for example, a USB interface, a headphone jack, and the like. The communication device 3040 can, for example, be capable of wired or wireless communication, and can specifically include Wifi communication, Bluetooth communication, 2G/3G/4G/5G communication, and the like. Input device 3060 can include, for example, a touch screen, a keyboard, a somatosensory input, and the like. The user can input/output voice information through the speaker 3070 and the microphone 3080.
虽然图3示出了移动终端3000的多个装置，但本发明实施例的移动终端3000也可以仅包括其中的部分装置，例如处理器3010、存储器3020、通信装置3040和显示装置3050等。Although FIG. 3 illustrates a plurality of devices of the mobile terminal 3000, the mobile terminal 3000 of the embodiment of the present invention may also include only some of the devices, such as the processor 3010, the memory 3020, the communication device 3040, the display device 3050, and the like.
<方法实施例><Method Example>
图4是根据本发明实施例的故障上报处理方法的流程示意图。FIG. 4 is a schematic flowchart diagram of a fault reporting processing method according to an embodiment of the present invention.
根据图4所示，本发明实施例的方法可以包括如下步骤：According to FIG. 4, the method of the embodiment of the present invention may include the following steps:
步骤S4100，装置2000获取移动终端3000上报的反映物品4000出现故障的故障信息。In step S4100, the device 2000 acquires the fault information reported by the mobile terminal 3000 that reflects the failure of the item 4000.
在本发明的一个实施例中，该故障信息可以包括文本信息和图像信息中的任意一项或者多项。In an embodiment of the invention, the fault information may include any one or more of text information and image information.
在本发明的一个实施例中，移动终端3000可以被配置为：至少接收到输入的文本信息才会触发向装置2000上报故障信息的操作。In an embodiment of the present invention, the mobile terminal 3000 may be configured to receive at least the input text information to trigger an operation of reporting the fault information to the device 2000.
在该实施例中，移动终端3000可以被配置为提供文字输入框和/或勾选项供用户输入文本信息。In this embodiment, the mobile terminal 3000 can be configured to provide a text entry box and/or a tick option for the user to enter textual information.
用户可以通过文字输入框输入故障类型，以使装置2000不仅可以根据故障信息确定物品4000是否出现故障，还可以根据故障信息确定具体的故障类型。The user can input the fault type through the text input box, so that the device 2000 can determine not only the fault of the article 4000 according to the fault information, but also the specific fault type according to the fault information.
勾选项可以包括可供勾选的各种故障类型，以使装置2000不仅可以根据故障信息确定物品4000是否出现故障，还可以根据故障信息确定具体的故障类型。The tick option may include various types of failures that can be checked to enable the device 2000 to determine not only whether the item 4000 has failed based on the failure information, but also to determine a specific failure type based on the failure information.
在本发明的一个实施例中，用户可以通过移动终端3000摄取物品2000的图像，以将图像作为故障信息的至少一部分上报给装置2000。In one embodiment of the present invention, the user may ingest an image of the item 2000 through the mobile terminal 3000 to report the image to the device 2000 as at least a portion of the fault information.
在本发明的一个实施例中，移动终端3000在上报故障信息时可以携带物品的标识信息，以使装置2000能够识别上报的故障信息所对应的物品。In an embodiment of the present invention, the mobile terminal 3000 may carry the identification information of the item when reporting the fault information, so that the device 2000 can identify the item corresponding to the reported fault information.
在本发明的一个实施例中，移动终端3000在上报故障信息时可以携 带用户账号，以使装置2000能够识别上报故障信息的用户。In an embodiment of the present invention, the mobile terminal 3000 can carry a user account when reporting the fault information, so that the device 2000 can identify the user reporting the fault information.
步骤S4200，装置2000确定故障信息的有效性。In step S4200, the device 2000 determines the validity of the fault information.
该有效性可以但不局限于根据故障信息本身、物品2000的历史故障信息、故障上报用户的故障上报准确率中的任意一项或者多项进行确定。The validity may be determined, but not limited to, based on any one or more of the failure information itself, the historical failure information of the item 2000, and the fault reporting accuracy rate of the fault reporting user.
在本发明的一个实施例中，该步骤S4200中确定故障信息的有效性可以包括：In an embodiment of the present invention, determining the validity of the fault information in the step S4200 may include:
步骤S4211，获取上报故障信息的用户账号。Step S4211: Acquire a user account that reports fault information.
在该步骤S4211中，移动终端3000可以通过一个数据包发送用户账号和故障信息。In this step S4211, the mobile terminal 3000 can transmit the user account and the failure information through one data packet.
在该步骤S4211中，移动终端3000也可以通过不同的数据包发送用户账号和故障信息。In the step S4211, the mobile terminal 3000 can also send the user account and the fault information through different data packets.
步骤S4212，确定用户账号的故障上报准确率。In step S4212, the fault reporting accuracy rate of the user account is determined.
根据本发明该实施例，在装置2000确定故障信息有效的情况下，会通知线下运营人员根据对物品4000的定位找到该物品4000进行维修。According to this embodiment of the invention, in the event that the device 2000 determines that the fault information is valid, the offline operator is notified to find the item 4000 for repair based on the location of the item 4000.
基于该种运营方式，在运营人员找到物品4000时，便可核实故障上报的准确性反馈给装置2000，这样，装置2000便可以记录每一用户账号的故障上报信息，该故障上报信息例如包括每次故障上报的时间、地点和准确性等。该故障上报信息还可以进一步包括根据每次故障上报的准确性计算得到的故障上报准确率。Based on the operation mode, when the operator finds the item 4000, the accuracy of the fault report can be verified and fed back to the device 2000, so that the device 2000 can record the fault report information of each user account, and the fault report information includes, for example, each The time, location and accuracy of the report of the failure. The fault reporting information may further include a fault reporting accuracy rate calculated according to the accuracy of each fault reporting.
在该步骤S4212中，可以根据该用户账号的故障上报信息确定对应的故障上报准确率。In the step S4212, the corresponding fault reporting accuracy rate may be determined according to the fault report information of the user account.
步骤S4213，在故障上报准确率大于或者等于设定值的情况下，确定故障信息有效。In step S4213, if the fault reporting accuracy rate is greater than or equal to the set value, it is determined that the fault information is valid.
该设定值可以根据运营需要设置，例如设定值为80％，也可以设置100％。The set value can be set according to the operation needs, for example, the setting value is 80%, or 100% can be set.
在本发明的一个实施例中，该步骤S4200中确定故障信息的有效性可以包括：In an embodiment of the present invention, determining the validity of the fault information in the step S4200 may include:
步骤S4221，在故障信息包含图像信息的情况下，确定该故障信息有效。In step S4221, if the fault information includes image information, it is determined that the fault information is valid.
在本发明的一个实施例中，该步骤S4200中确定故障信息的有效性可以包括：In an embodiment of the present invention, determining the validity of the fault information in the step S4200 may include:
步骤S4222，在故障信息包含图像信息的情况下，先对该图像进行特征提取。In step S4222, when the fault information includes image information, feature extraction is performed on the image.
特征提取为图像处理的常规手段，在此不做进一步的说明。Feature extraction is a conventional means of image processing and will not be further described herein.
步骤S4223，将提取到的特征与故障特征库中的故障特征进行匹配。In step S4223, the extracted features are matched with the fault features in the fault signature database.
故障特征库可以预先存储根据物品特点确定的各种故障特征。The fault signature library can pre-store various fault characteristics determined according to the characteristics of the item.
以车辆为例，该故障特征例如是表示物品的二维码被损坏的故障特征、表示物品的车座被损坏的故障特征、表示物品的车闸被损坏的故障特征、表示物品的车胎被损坏的故障特征等。Taking the vehicle as an example, the fault feature is, for example, a fault feature indicating that the two-dimensional code of the article is damaged, a fault feature indicating that the seat of the article is damaged, a fault feature indicating that the brake of the article is damaged, and a tire indicating that the article is damaged. Fault characteristics, etc.
故障特征库也可以包括从用户上报的图像中提取得到的故障信息。这可以是，在用户上报故障被核实准确后，将从对应的图像中提取到的故障特征增加在故障特征库中。The fault signature library may also include fault information extracted from the image reported by the user. This may be that after the user reports that the fault is verified to be accurate, the fault feature extracted from the corresponding image is added to the fault signature database.
步骤S4224，在匹配成功的情况下，才确定故障信息有效，否则确定故障信息无效。In step S4224, if the matching is successful, it is determined that the fault information is valid, otherwise the fault information is determined to be invalid.
在本发明的一个实施例中，上述故障特征库还可以存储对应每一故障特征的故障类型，这样，在匹配成功的情况下，还可以同时确定物品4000的故障类型。In an embodiment of the present invention, the fault signature database may further store a fault type corresponding to each fault feature, so that in the case that the matching is successful, the fault type of the item 4000 may also be determined at the same time.
在本发明的一个实施例中，该步骤S4200中确定故障信息的有效性可以包括：In an embodiment of the present invention, determining the validity of the fault information in the step S4200 may include:
步骤S4231，获取截止至当前时间的设定时间段内针对所述物品进行故障上报的次数。Step S4231: Acquire a number of times of reporting the fault for the item within a set time period of the current time.
步骤S4232，在该次数大于或者等于设定次数的情况下，确定该故障信息有效。In step S4232, if the number of times is greater than or equal to the set number of times, it is determined that the fault information is valid.
该设定次数及设定时间段可以根据运营情况确定及修改。The set number of times and the set time period can be determined and modified according to the operation conditions.
该设定时间段例如是30天，设定次数例如是2次。The set time period is, for example, 30 days, and the set number of times is, for example, 2 times.
在本发明的一个实施例中，该步骤S4200中确定故障信息的有效性可以包括：In an embodiment of the present invention, determining the validity of the fault information in the step S4200 may include:
步骤S4241，根据故障信息确定当前故障类型。Step S4241, determining a current fault type according to the fault information.
步骤S4242，获取截止至当前时间的设定时间段内、针对所述物品就当故障类型进行故障上报的次数。Step S4242: Acquire a number of times that the fault type is reported as the fault type for the item within the set time period of the current time.
步骤S4243，在该次数大于或者等于设定次数的情况下，确定该故障信息有效。In step S4243, if the number of times is greater than or equal to the set number of times, it is determined that the fault information is valid.
在本发明的一个实施例中，该步骤S4200中确定故障信息的有效性可以包括：In an embodiment of the present invention, determining the validity of the fault information in the step S4200 may include:
步骤S4251，获取用于确定有效性的至少一个检测项。Step S4251: Acquire at least one detection item for determining validity.
以上每一实施例可以对应一个检测项。Each of the above embodiments may correspond to one detection item.
该至少一个检测项可以包括上述各实施例的任意组合。The at least one detection item may comprise any combination of the above embodiments.
步骤S4252，根据检测项的优先级别进行检测，以确定故障信息的有效性。Step S4252, detecting according to the priority level of the detection item to determine the validity of the failure information.
在该实施例中，为不同检测项设置不同的优先级，并根据优先级从高至低确定故障信息的有效性，如果根据最低优先级的检测项也无法确定故障信息有效，则该故障信息无效。In this embodiment, different priorities are set for different detection items, and the validity of the fault information is determined according to the priority from high to low. If the fault information is not determined according to the lowest priority detection item, the fault information is invalid.
在本发明的一个实施例中，该步骤S4200中确定故障信息的有效性可以包括：In an embodiment of the present invention, determining the validity of the fault information in the step S4200 may include:
步骤S4261，获取用于确定有效性的至少一个检测项。Step S4261: Acquire at least one detection item for determining validity.
步骤S4262，根据每一检测项的权重计算有效性值。Step S4262, calculating a validity value according to the weight of each detection item.
在本发明该实施例中，所有检测项的权重之和等于1。In this embodiment of the invention, the sum of the weights of all the detected items is equal to one.
步骤S4263，在有效性值大于或者等于设定值的情况下，确定故障信息有效。In step S4263, if the validity value is greater than or equal to the set value, it is determined that the fault information is valid.
该设定值例如被设置为大于或者等于0.5。This set value is set, for example, to be greater than or equal to 0.5.
例如，在该步骤S4200中需要评估三个检测项，三个检测项的权重分别为0.5、0.3和0.2，根据第一个检测项的检测结果为无效，而根据第二个和第三个检测项的检测结构为有效，则对应的有效性值V＝0.5×0+0.3×1+0.2×1＝0.5，如果0.5大于或者等于设定值，则确定故障信息有效，否则确定故障信息无效。For example, in this step S4200, three detection items need to be evaluated, and the weights of the three detection items are 0.5, 0.3, and 0.2, respectively, according to the detection result of the first detection item being invalid, and according to the second and third detections. If the detection structure of the item is valid, the corresponding validity value V=0.5×0+0.3×1+0.2×1=0.5. If 0.5 is greater than or equal to the set value, it is determined that the fault information is valid, otherwise the fault information is determined to be invalid.
步骤S4300，装置2000在确定故障信息有效的情况下，将物品4000的状态设置为禁止运营的待干预状态。In step S4300, the device 2000 sets the state of the item 4000 to the state to be interfered with the operation, in the case where it is determined that the failure information is valid.
在本发明的一个实施例中，装置2000在确定故障信息无效的情况下，即可结束本次故障处理。In an embodiment of the present invention, the device 2000 may end the current fault processing if it is determined that the fault information is invalid.
在本发明的一个实施例中，装置2000可以在设置物品4000的状态为待干预状态后，将处于待干预状态的物品分配给线下运营人员进行干预，以运回车库进行维修。In an embodiment of the present invention, the device 2000 may assign the item in the state to be intervened to the offline operator for intervention after the state of the item 4000 is set to be in the intervention state, and return it to the garage for maintenance.
根据本发明实施例的方法可以支持用户通过移动终端进行故障上报，并通过装置2000对上报的故障信息进行处理，以识别故障信息是否有效，进而可以节省大量的人力物力去巡检物品，大大提高了故障处理的效率。The method according to the embodiment of the present invention can support the user to report the fault through the mobile terminal, and process the reported fault information through the device 2000 to identify whether the fault information is valid, thereby saving a large amount of manpower and material resources to inspect the article, thereby greatly improving The efficiency of fault handling.
在本发明的一个实施例中，本发明实施例的方法还可以包括如下步骤：In an embodiment of the present invention, the method of the embodiment of the present invention may further include the following steps:
步骤S4400，装置2000在确定有效的情况下，根据故障信息确定物品4000的当前故障类型。In step S4400, the device 2000 determines the current fault type of the item 4000 based on the fault information if the determination is valid.
步骤S4500，记录本次上报对应的故障类型。In step S4500, the fault type corresponding to the current report is recorded.
在本发明的一个实施例中，在步骤S4400中根据故障信息确定物品4000的当前故障类型之后，本发明实施例的方法还可以包括如下步骤：In an embodiment of the present invention, after determining the current fault type of the item 4000 according to the fault information in the step S4400, the method of the embodiment of the present invention may further include the following steps:
步骤S4600，检查物品4000的已有故障勾选项是否包括该当前故障类型。In step S4600, it is checked whether the existing fault hook option of the item 4000 includes the current fault type.
步骤S4700，在已有故障勾选项不包括该当前故障类型的情况下，配置移动终端3000的故障上报界面提供该当前故障类型的勾选项。Step S4700: In the case that the existing fault type does not include the current fault type, the fault reporting interface of the mobile terminal 3000 is configured to provide a check option of the current fault type.
在本发明的一个实施例中，在步骤S4400中根据故障信息确定物品4000的当前故障类型之后，本发明实施例的方法还可以包括如下步骤：In an embodiment of the present invention, after determining the current fault type of the item 4000 according to the fault information in the step S4400, the method of the embodiment of the present invention may further include the following steps:
步骤S4800，检查物品4000的已有故障勾选项是否包括该当前故障类型。In step S4800, it is checked whether the existing fault hook option of the item 4000 includes the current fault type.
步骤S4900，在已有故障勾选项不包括该当前故障类型、且物品4000发生当前故障类型的几率超过设定几率的情况下，配置移动终端3000的故障上报界面提供该当前故障类型的勾选项。In step S4900, in the case that the existing fault type does not include the current fault type, and the probability that the current fault type of the item 4000 exceeds the set probability, the fault reporting interface of the mobile terminal 3000 is configured to provide the hook of the current fault type.
该几率可以通过对所有物品4000进行故障上报的统计获得，例如，对所有物品进行故障上报的次数为100次，而针对当前故障类型进行故障上报的次数为20次，则该几率就达到0.2。The probability can be obtained by counting the failure report of all the items 4000. For example, the number of times of failure reporting for all items is 100 times, and the number of times of failure reporting for the current failure type is 20 times, the probability is 0.2.
在本发明的一个实施例中，在步骤S4400中根据故障信息确定物品4000的当前故障类型之后，本发明实施例的方法还可以包括如下步骤：In an embodiment of the present invention, after determining the current fault type of the item 4000 according to the fault information in the step S4400, the method of the embodiment of the present invention may further include the following steps:
步骤S41000，确定物品4000的型号。In step S41000, the model number of the item 4000 is determined.
该型号例如体现在物品4000的标识信息中。This model is for example embodied in the identification information of the item 4000.
步骤S42000，检查该型号的物品的已有故障勾选项是否包括该当前故障类型。In step S42000, it is checked whether the existing fault check option of the item of the model includes the current fault type.
步骤S4700，在该型号的物品的已有故障勾选项不包括该当前故障类型的情况下，配置移动终端3000针对该型号的物品的故障上报界面提供该当前故障类型的勾选项。In step S4700, if the existing fault check option of the item of the model does not include the current fault type, the mobile terminal 3000 is configured to provide a check option of the current fault type for the fault report interface of the item of the model.
对应地，可以配置移动终端3000对于不同型号的物品显示不同的故障上报界面。Correspondingly, the mobile terminal 3000 can be configured to display different fault reporting interfaces for different types of items.
移动终端3000在获得物品4000的型号后便可弹出对应的故障上报界面供用户输入故障信息。After obtaining the model number of the item 4000, the mobile terminal 3000 can pop up a corresponding fault reporting interface for the user to input the fault information.
由于物品4000可能具有不同的型号，对于不同型号的物品，发生故障的故障类型也可能会有所不同，因此，根据物品4000的型号提供故障勾选项将进一步提高故障上报的效率。Since the item 4000 may have different models, the type of failure that may fail for different types of items may also be different. Therefore, providing a fault tick option according to the model of the item 4000 will further improve the efficiency of the failure report.
<装置实施例><Device Embodiment>
图5是根据本发明实施例的故障上报处理的装置2000的原理框图。FIG. 5 is a schematic block diagram of an apparatus 2000 for fault reporting processing according to an embodiment of the present invention.
根据图5所示，该装置2000可以包括信息获取模块2510、有效性确定模块2520和状态设置模块2530。According to FIG. 5, the apparatus 2000 can include an information acquisition module 2510, a validity determination module 2520, and a status setting module 2530.
该信息获取模块2510用于获取移动终端3000上报的反映物品4000出现故障的故障信息。The information obtaining module 2510 is configured to obtain the fault information reported by the mobile terminal 3000 that reflects the failure of the item 4000.
该故障信息可以包括图像信息和/或文本信息。The fault information may include image information and/or text information.
该有效性确定模块2520用于确定该故障信息的有效性。The validity determination module 2520 is configured to determine the validity of the fault information.
该状态设置模块2530用于在确定有效的情况下，将物品4000的状态设置为禁止运营的待干预状态。The status setting module 2530 is configured to set the status of the item 4000 to the state to be interfered with the operation, if the determination is valid.
在本发明的一个实施例中，该有效性确定模块2520可以用于：获取上报所述故障信息的用户账号；确定该用户账号的故障上报准确率；及在 该故障上报准确率大于或者等于设定值的情况下，确定该故障信息有效。In an embodiment of the present invention, the validity determining module 2520 may be configured to: obtain a user account that reports the fault information; determine a fault reporting accuracy rate of the user account; and report the accuracy rate of the fault to be greater than or equal to In the case of a fixed value, it is determined that the fault information is valid.
在本发明的一个实施例中，该有效性确定模块2520可以用于：在故障信息包含图像信息的情况下，确定该故障信息有效。In an embodiment of the present invention, the validity determining module 2520 may be configured to: determine that the fault information is valid if the fault information includes image information.
在本发明的一个实施例中，该有效性确定模块2520可以用于：在故障信息包含图像信息的情况下，对图像进行特征提取；将提取到的特征与故障特征库中的故障特征进行匹配；及在匹配成功的情况下，才确定所述故障信息有效。In an embodiment of the present invention, the validity determining module 2520 may be configured to: perform feature extraction on the image if the fault information includes image information; and match the extracted feature with the fault feature in the fault signature database. And when the matching is successful, it is determined that the fault information is valid.
在本发明的一个实施例中，该有效性确定模块2520可以用于：获取截止至当前时间的设定时间段内、针对物品4000进行故障上报的次数；及在该次数大于或者等于设定次数的情况下，确定该故障信息有效。In an embodiment of the present invention, the validity determining module 2520 may be configured to: acquire a number of times of fault reporting for the item 4000 within a set time period of the current time; and when the number of times is greater than or equal to the set number of times In the case of the case, it is determined that the fault information is valid.
在本发明的一个实施例中，该有效性确定模块2520可以用于：根据该故障信息确定当前故障类型；获取截止至当前时间的设定时间段内、针对物品4000就该当前故障类型进行故障上报的次数；及在该次数大于或者等于设定次数的情况下，确定该故障信息有效。In an embodiment of the present invention, the validity determining module 2520 may be configured to: determine a current fault type according to the fault information; acquire a fault for the current fault type for the item 4000 within a set time period of the current time; The number of times of reporting; and in the case where the number of times is greater than or equal to the set number of times, it is determined that the fault information is valid.
在本发明的一个实施例中，该有效性确定模块2520可以用于：获取用于确定有效性的至少一个检测项；及根据检测项的优先级别进行检测，以确定故障信息的有效性。In an embodiment of the present invention, the validity determining module 2520 may be configured to: acquire at least one detection item for determining validity; and perform detection according to a priority level of the detection item to determine validity of the failure information.
在本发明的一个实施例中，该有效性确定模块2520可以用于：获取用于确定有效性的至少一个检测项；根据每一检测项的权重计算有效性值；及在有效性值大于或者等于设定值的情况下，确定该故障信息有效。In an embodiment of the present invention, the validity determining module 2520 may be configured to: acquire at least one detection item for determining validity; calculate a validity value according to a weight of each detection item; and when the validity value is greater than or If it is equal to the set value, it is determined that the fault information is valid.
在本发明的一个实施例中，该装置2000还可以包括类型确定模块(图中未示出)。该类型确定模块用于在确定有效的情况下，根据故障信息确定该物品的当前故障类型；及记录本次上报对应的当前故障类型。In an embodiment of the invention, the apparatus 2000 may further include a type determination module (not shown). The type determining module is configured to determine, according to the fault information, the current fault type of the item, and record the current fault type corresponding to the current report.
在本发明的一个实施例中，本发明装置2000还包括配置模块(图中未示出)。该配置模块用于：检查物品的已有故障勾选项是否包括该当前故障类型；在不包括的情况下，配置移动终端3000的故障上报页面提供该当前故障类型的故障勾选项。In one embodiment of the invention, the apparatus 2000 of the present invention further includes a configuration module (not shown). The configuration module is configured to: check whether the existing fault tick option of the item includes the current fault type; if not included, configure the fault report page of the mobile terminal 3000 to provide a fault tick option of the current fault type.
在本发明的一个实施例中，本发明装置2000还包括配置模块(图中未示出)。该配置模块用于：确定所述物品的型号；检查该型号的物品的 已有故障勾选项是否包括该当前故障类型；及在不包括的情况下，配置移动终端3000针对该型号的物品的故障上报界面提供当前故障类型的故障勾选项。In one embodiment of the invention, the apparatus 2000 of the present invention further includes a configuration module (not shown). The configuration module is configured to: determine a model of the item; check whether an existing fault item of the item of the model includes the current fault type; and, if not included, configure the mobile terminal 3000 to fail for the item of the model The reporting interface provides a fault tick option for the current fault type.
上述各实施例主要重点描述与其他实施例的不同之处，但本领域技术人员应当清楚的是，上述各实施例可以根据需要单独使用或者相互结合使用。The above embodiments mainly focus on the differences from the other embodiments, but it should be apparent to those skilled in the art that the above embodiments may be used alone or in combination with each other as needed.
本说明书中的各个实施例均采用递进的方式描述，各个实施例之间相同相似的部分相互参见即可，每个实施例重点说明的都是与其他实施例的不同之处，但本领域技术人员应当清楚的是，上述各实施例可以根据需要单独使用或者相互结合使用。另外，对于装置实施例而言，由于其是与方法实施例相对应，所以描述得比较简单，相关之处参见方法实施例的对应部分的说明即可。以上所描述的***实施例仅仅是示意性的，其中作为分离部件说明的模块可以是或者也可以不是物理上分开的。The various embodiments in the present specification are described in a progressive manner, and the same or similar parts between the various embodiments may be referred to each other, and each embodiment focuses on the differences from other embodiments, but the field It should be clear to the skilled person that the above embodiments can be used individually or in combination with each other as needed. In addition, for the device embodiment, since it corresponds to the method embodiment, the description is relatively simple, and the relevant parts can be referred to the description of the corresponding part of the method embodiment. The system embodiments described above are merely illustrative, and the modules illustrated as separate components may or may not be physically separate.
本发明可以是装置、方法和/或计算机程序产品。计算机程序产品可以包括计算机可读存储介质，其上载有用于使处理器实现本发明的各个方面的计算机可读程序指令。The invention can be an apparatus, method and/or computer program product. The computer program product can comprise a computer readable storage medium having computer readable program instructions embodied thereon for causing a processor to implement various aspects of the present invention.
计算机可读存储介质可以是可以保持和存储由指令执行设备使用的指令的有形设备。计算机可读存储介质例如可以是――但不限于――电存储设备、磁存储设备、光存储设备、电磁存储设备、半导体存储设备或者上述的任意合适的组合。计算机可读存储介质的更具体的例子(非穷举的列表)包括：便携式计算机盘、硬盘、随机存取存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、静态随机存取存储器(SRAM)、便携式压缩盘只读存储器(CD-ROM)、数字多功能盘(DVD)、记忆棒、软盘、机械编码设备、例如其上存储有指令的打孔卡或凹槽内凸起结构、以及上述的任意合适的组合。这里所使用的计算机可读存储介质不被解释为瞬时信号本身，诸如无线电波或者其他自由传播的电磁波、通过波导或其他传输媒介传播的电磁波(例如，通过光纤电缆的光脉冲)、或者通过电线传输的电信号。The computer readable storage medium can be a tangible device that can hold and store the instructions used by the instruction execution device. The computer readable storage medium can be, for example, but not limited to, an electrical storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination of the foregoing. More specific examples (non-exhaustive list) of computer readable storage media include: portable computer disks, hard disks, random access memory (RAM), read only memory (ROM), erasable programmable read only memory (EPROM) Or flash memory), static random access memory (SRAM), portable compact disk read only memory (CD-ROM), digital versatile disk (DVD), memory stick, floppy disk, mechanical encoding device, for example, with instructions stored thereon A raised structure in the hole card or groove, and any suitable combination of the above. A computer readable storage medium as used herein is not to be interpreted as a transient signal itself, such as a radio wave or other freely propagating electromagnetic wave, an electromagnetic wave propagating through a waveguide or other transmission medium (eg, a light pulse through a fiber optic cable), or through a wire The electrical signal transmitted.
这里所描述的计算机可读程序指令可以从计算机可读存储介质下载 到各个计算/处理设备，或者通过网络、例如因特网、局域网、广域网和/或无线网下载到外部计算机或外部存储设备。网络可以包括铜传输电缆、光纤传输、无线传输、路由器、防火墙、交换机、网关计算机和/或边缘服务器。每个计算/处理设备中的网络适配卡或者网络接口从网络接收计算机可读程序指令，并转发该计算机可读程序指令，以供存储在各个计算/处理设备中的计算机可读存储介质中。The computer readable program instructions described herein can be downloaded from a computer readable storage medium to various computing/processing devices or downloaded to an external computer or external storage device over a network, such as the Internet, a local area network, a wide area network, and/or a wireless network. The network may include copper transmission cables, fiber optic transmissions, wireless transmissions, routers, firewalls, switches, gateway computers, and/or edge servers. A network adapter card or network interface in each computing/processing device receives computer readable program instructions from the network and forwards the computer readable program instructions for storage in a computer readable storage medium in each computing/processing device .
用于执行本发明操作的计算机程序指令可以是汇编指令、指令集架构(ISA)指令、机器指令、机器相关指令、微代码、固件指令、状态设置数据、或者以一种或多种编程语言的任意组合编写的源代码或目标代码，所述编程语言包括面向对象的编程语言—诸如Smalltalk、C++等，以及常规的过程式编程语言—诸如“C”语言或类似的编程语言。计算机可读程序指令可以完全地在用户计算机上执行、部分地在用户计算机上执行、作为一个独立的软件包执行、部分在用户计算机上部分在远程计算机上执行、或者完全在远程计算机或服务器上执行。在涉及远程计算机的情形中，远程计算机可以通过任意种类的网络—包括局域网(LAN)或广域网(WAN)—连接到用户计算机，或者，可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。在一些实施例中，通过利用计算机可读程序指令的状态信息来个性化定制电子电路，例如可编程逻辑电路、现场可编程门阵列(FPGA)或可编程逻辑阵列(PLA)，该电子电路可以执行计算机可读程序指令，从而实现本发明的各个方面。Computer program instructions for performing the operations of the present invention may be assembly instructions, instruction set architecture (ISA) instructions, machine instructions, machine related instructions, microcode, firmware instructions, state setting data, or in one or more programming languages. Source code or object code written in any combination, including object oriented programming languages such as Smalltalk, C++, etc., as well as conventional procedural programming languages such as the "C" language or similar programming languages. The computer readable program instructions can execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer, partly on the remote computer, or entirely on the remote computer or server. carried out. In the case of a remote computer, the remote computer can be connected to the user's computer through any kind of network, including a local area network (LAN) or wide area network (WAN), or can be connected to an external computer (eg, using an Internet service provider to access the Internet) connection). In some embodiments, the customized electronic circuit, such as a programmable logic circuit, a field programmable gate array (FPGA), or a programmable logic array (PLA), can be customized by utilizing state information of computer readable program instructions. Computer readable program instructions are executed to implement various aspects of the present invention.
这里参照根据本发明实施例的方法、装置(***)和计算机程序产品的流程图和/或框图描述了本发明的各个方面。应当理解，流程图和/或框图的每个方框以及流程图和/或框图中各方框的组合，都可以由计算机可读程序指令实现。Aspects of the present invention are described herein with reference to flowchart illustrations and/or block diagrams of methods, apparatus, and computer program products according to embodiments of the invention. It will be understood that each block of the flowchart illustrations and/or block diagrams, and combinations of blocks in the flowcharts and/or block diagrams can be implemented by computer readable program instructions.
这些计算机可读程序指令可以提供给通用计算机、专用计算机或其它可编程数据处理装置的处理器，从而生产出一种机器，使得这些指令在通过计算机或其它可编程数据处理装置的处理器执行时，产生了实现流程图和/或框图中的一个或多个方框中规定的功能/动作的装置。也可以把这些计算机可读程序指令存储在计算机可读存储介质中，这些指令使得计算机、 可编程数据处理装置和/或其他设备以特定方式工作，从而，存储有指令的计算机可读介质则包括一个制造品，其包括实现流程图和/或框图中的一个或多个方框中规定的功能/动作的各个方面的指令。The computer readable program instructions can be provided to a general purpose computer, a special purpose computer, or a processor of other programmable data processing apparatus to produce a machine such that when executed by a processor of a computer or other programmable data processing apparatus Means for implementing the functions/acts specified in one or more of the blocks of the flowcharts and/or block diagrams. The computer readable program instructions can also be stored in a computer readable storage medium that causes the computer, programmable data processing device, and/or other device to operate in a particular manner, such that the computer readable medium storing the instructions includes An article of manufacture that includes instructions for implementing various aspects of the functions/acts recited in one or more of the flowcharts.
也可以把计算机可读程序指令加载到计算机、其它可编程数据处理装置、或其它设备上，使得在计算机、其它可编程数据处理装置或其它设备上执行一系列操作步骤，以产生计算机实现的过程，从而使得在计算机、其它可编程数据处理装置、或其它设备上执行的指令实现流程图和/或框图中的一个或多个方框中规定的功能/动作。The computer readable program instructions can also be loaded onto a computer, other programmable data processing device, or other device to perform a series of operational steps on a computer, other programmable data processing device or other device to produce a computer-implemented process. Thus, instructions executed on a computer, other programmable data processing apparatus, or other device implement the functions/acts recited in one or more of the flowcharts and/or block diagrams.
附图中的流程图和框图显示了根据本发明的多个实施例的***、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段或指令的一部分，所述模块、程序段或指令的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个连续的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或动作的专用的基于硬件的***来实现，或者可以用专用硬件与计算机指令的组合来实现。对于本领域技术人员来说公知的是，通过硬件方式实现、通过软件方式实现以及通过软件和硬件结合的方式实现都是等价的。The flowchart and block diagrams in the Figures illustrate the architecture, functionality and operation of possible implementations of systems, methods and computer program products according to various embodiments of the invention. In this regard, each block in the flowchart or block diagram can represent a module, a program segment, or a portion of an instruction that includes one or more components for implementing the specified logical functions. Executable instructions. In some alternative implementations, the functions noted in the blocks may also occur in a different order than those illustrated in the drawings. For example, two consecutive blocks may be executed substantially in parallel, and they may sometimes be executed in the reverse order, depending upon the functionality involved. It is also noted that each block of the block diagrams and/or flowcharts, and combinations of blocks in the block diagrams and/or flowcharts, can be implemented in a dedicated hardware-based system that performs the specified function or action. Or it can be implemented by a combination of dedicated hardware and computer instructions. It is well known to those skilled in the art that implementation by hardware, implementation by software, and implementation by a combination of software and hardware are equivalent.
以上已经描述了本发明的各实施例，上述说明是示例性的，并非穷尽性的，并且也不限于所披露的各实施例。在不偏离所说明的各实施例的范围和精神的情况下，对于本技术领域的普通技术人员来说许多修改和变更都是显而易见的。本文中所用术语的选择，旨在最好地解释各实施例的原理、实际应用或对市场中的技术的技术改进，或者使本技术领域的其它普通技术人员能理解本文披露的各实施例。本发明的范围由所附权利要求来限定。The embodiments of the present invention have been described above, and the foregoing description is illustrative, not limiting, and not limited to the disclosed embodiments. Numerous modifications and changes will be apparent to those skilled in the art without departing from the scope of the invention. The choice of terms used herein is intended to best explain the principles, practical applications, or technical improvements of the techniques in the <RTIgt; </ RTI> <RTIgt; </ RTI> <RTIgt; </ RTI> <RTIgt; The scope of the invention is defined by the appended claims.

Claims (14)

  1. 一种物品的故障上报处理方法，其特征在于，包括：A method for processing fault reporting of an article, comprising:
    获取移动终端上报的反映所述物品出现故障的故障信息；Obtaining fault information reported by the mobile terminal that reflects that the item is faulty;
    确定所述故障信息的有效性；Determining the validity of the fault information;
    在确定有效的情况下，将所述物品的状态设置为禁止运营的待干预状态。In the case where it is determined to be valid, the state of the item is set to a state to be interfered with the operation.
  2. 根据权利要求1所述的方法，其特征在于，所述故障信息包括图像信息和/或文本信息。The method of claim 1 wherein the fault information comprises image information and/or text information.
  3. 根据权利要求1或2所述的方法，其特征在于，所述确定所述故障信息的有效性包括：The method according to claim 1 or 2, wherein the determining the validity of the fault information comprises:
    获取上报所述故障信息的用户账号；Obtaining a user account that reports the fault information;
    确定所述用户账号的故障上报准确率；Determining a fault reporting accuracy rate of the user account;
    在所述故障上报准确率大于或者等于设定值的情况下，确定所述故障信息有效。In the case that the fault reporting accuracy rate is greater than or equal to the set value, it is determined that the fault information is valid.
  4. 根据权利要求1-3中任一项所述的方法，其特征在于，所述确定所述故障信息的有效性包括：The method according to any one of claims 1 to 3, wherein the determining the validity of the fault information comprises:
    在所述故障信息包含图像信息的情况下，确定所述故障信息有效。In the case where the failure information contains image information, it is determined that the failure information is valid.
  5. 根据权利要求1-4中任一项所述的方法，其特征在于，所述A method according to any one of claims 1 to 4, wherein said
    所述确定所述故障信息的有效性Determining validity of the fault information
    包括：include:
    在所述故障信息包含图像信息的情况下，对所述图像进行特征提取；In the case that the fault information includes image information, feature extraction is performed on the image;
    将提取到的特征与故障特征库中的故障特征进行匹配；Matching the extracted features with fault features in the fault signature database;
    在匹配成功的情况下，才确定所述故障信息有效。In the case that the matching is successful, it is determined that the fault information is valid.
  6. 根据权利要求1-5中任一项所述的方法，其特征在于，所述确定所述故障信息的有效性包括：The method according to any one of claims 1 to 5, wherein the determining the validity of the fault information comprises:
    获取截止至当前时间的设定时间段内、针对所述物品进行故障上报的次数；Obtaining the number of times the fault is reported for the item within the set time period up to the current time;
    在所述次数大于或者等于设定次数的情况下，确定所述故障信息有效。In the case where the number of times is greater than or equal to the set number of times, it is determined that the fault information is valid.
  7. 根据权利要求1-6中任一项所述的方法，其特征在于，所述确定所述故障信息的有效性包括：The method according to any one of claims 1 to 6, wherein the determining the validity of the fault information comprises:
    根据所述故障信息确定当前故障类型；Determining a current fault type according to the fault information;
    获取截止至当前时间的设定时间段内、针对所述物品就所述当前故障类型进行故障上报的次数；Acquiring the number of times the fault is reported for the current fault type for the item within a set time period up to the current time;
    在所述次数大于或者等于设定次数的情况下，确定所述故障信息有效。In the case where the number of times is greater than or equal to the set number of times, it is determined that the fault information is valid.
  8. 根据权利要求1-7中任一项所述的方法，其特征在于，所述确定所述故障信息的有效性包括：The method according to any one of claims 1 to 7, wherein the determining the validity of the fault information comprises:
    获取用于确定有效性的至少一个检测项；Obtaining at least one detection item for determining validity;
    根据检测项的优先级别进行检测，以确定故障信息的有效性。Detection is performed according to the priority level of the detection item to determine the validity of the failure information.
  9. 根据权利要求1-8中任一项所述的方法，其特征在于，所述确定所述故障信息的有效性包括：The method according to any one of claims 1-8, wherein the determining the validity of the fault information comprises:
    获取用于确定有效性的至少一个检测项；Obtaining at least one detection item for determining validity;
    根据每一检测项的权重计算有效性值；Calculating a validity value according to the weight of each detection item;
    在有效性值大于或者等于设定值的情况下，确定所述故障信息有效。In the case where the validity value is greater than or equal to the set value, it is determined that the fault information is valid.
  10. 根据权利要求1-9中任一项所述的方法，其特征在于，所述方法还包括：The method of any of claims 1-9, wherein the method further comprises:
    在确定有效的情况下，根据所述故障信息确定所述物品的当前故障类 型；Determining the current fault type of the item based on the fault information if the determination is valid;
    记录所述上报对应的当前故障类型。Record the current fault type corresponding to the report.
  11. 根据权利要求1-10任一项所述的方法，其特征在于，所述方法还包括：The method according to any one of claims 1 to 10, wherein the method further comprises:
    在确定有效的情况下，根据所述故障信息确定所述物品的当前故障类型；Determining a current fault type of the item based on the fault information if the determination is valid;
    检查所述物品的已有故障勾选项是否包括所述当前故障类型；Checking whether the existing fault check option of the item includes the current fault type;
    在不包括的情况下，配置所述移动终端的故障上报页面提供所述当前故障类型的故障勾选项。If not included, configuring a fault report page of the mobile terminal to provide a fault check option of the current fault type.
  12. 根据权利要求1-11所述的方法，其特征在于，所述方法还包括：The method according to any one of claims 1 to 11, wherein the method further comprises:
    在确定有效的情况下，根据所述故障信息确定所述物品的当前故障类型；Determining a current fault type of the item based on the fault information if the determination is valid;
    确定所述物品的型号；Determining the model number of the item;
    检查所述型号的物品的已有故障勾选项是否包括所述当前故障类型；Checking whether the existing fault check option of the item of the model includes the current fault type;
    在不包括的情况下，配置所述移动终端针对所述型号的物品的故障上报界面提供所述当前故障类型的故障勾选项。If not included, the mobile terminal is configured to provide a fault tick option of the current fault type for a fault reporting interface of the item of the model.
  13. 一种物品的故障上报处理装置，其特征在于，包括存储器和处理器，所述存储器存储可执行指令，所述指令用于控制所述处理器进行操作以执行根据权利要求1-12中任一项所述的方法。A fault reporting apparatus for an article, comprising: a memory and a processor, the memory storing executable instructions for controlling the processor to operate to perform according to any one of claims 1-12 The method described in the item.
  14. 一种物品的故障上报处理***，其特征在于，包括移动终端和根据权利要求13所述的装置，所述移动终端用于接收反映所述物品出现故障的故障信息上报给所述装置。A fault reporting processing system for an article, comprising: a mobile terminal and the device according to claim 13, wherein the mobile terminal is configured to receive a fault information reflecting a failure of the article and report the fault information to the device.
PCT/CN2018/095806 2017-09-11 2018-07-16 Fault report processing method, device and system for article WO2019047618A1 (en)

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