WO2019014821A1 - 金融终端的故障预警方法、终端设备及存储介质 - Google Patents
金融终端的故障预警方法、终端设备及存储介质 Download PDFInfo
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- WO2019014821A1 WO2019014821A1 PCT/CN2017/093245 CN2017093245W WO2019014821A1 WO 2019014821 A1 WO2019014821 A1 WO 2019014821A1 CN 2017093245 W CN2017093245 W CN 2017093245W WO 2019014821 A1 WO2019014821 A1 WO 2019014821A1
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- early warning
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
Definitions
- the present invention belongs to the technical field of financial terminals, and in particular, to a failure warning method for a financial terminal, a terminal device, and a storage medium.
- FIG. 1 The prior art financial terminal (taking the bank as an example) maintenance technology principle and process is shown in FIG. According to Figure 1, it can be seen that at present, banks only have a financial terminal (such as ATM) failure: (1) Passively repaired by bank controllers or bank supervisors by phone or SMS, which is lagging behind; (2) Analysis of faults needs to go to the site, and it is not always possible to locate accurate problems, and maintenance and maintenance efficiency is low.
- a financial terminal such as ATM
- the embodiments of the present invention provide a failure warning method, a terminal device, and a storage medium for a financial terminal, so as to solve the problem that the maintenance of the financial terminal is passive in the prior art, thereby causing delays in maintenance and maintenance efficiency. Low problem.
- a first aspect of the embodiments of the present invention provides a fault warning method for a financial terminal, including:
- the physical examination data of the financial terminal is read according to the medical examination report generation instruction, and the physical examination data of the financial terminal is the physical examination data corresponding to the preset physical examination parameter;
- the preset early warning threshold includes at least one of the following: a sensor early warning threshold , fault code warning threshold and module operation warning threshold;
- the early warning information is generated, and the early warning information includes at least one of the following: an early warning information of the sensor, an early warning information of the fault, and an early warning information of the module; The warning information is sent to the designated terminal, so that the holder of the designated terminal performs maintenance on the financial terminal.
- a second aspect of an embodiment of the present invention provides a terminal device, including a memory, a processor, and a computer program stored in the memory and operable on the processor, the processor executing the The computer program implements the steps of any of the methods, such as a failure warning method for a financial terminal.
- a third aspect of the embodiments of the present invention provides a computer readable storage medium, where the computer readable storage medium stores a computer program, and the computer program is executed by a processor to implement a failure warning method such as a financial terminal. The steps of any of the methods described.
- the physical examination data obtained by performing the physical examination on the financial terminal is analyzed, the physical examination data requiring the early warning is obtained, and the corresponding early warning information is generated and the early warning information is sent to the designated terminal, that is, the early warning information is generated at the financial terminal.
- the service is changed from a passive service to an active service.
- targeted spares are taken to maintain and replace spare parts, thereby reducing financial terminal downtime.
- improving the probability of the financial terminal the holder of the designated terminal can also effectively maintain the financial terminal according to the received early warning information and the maintenance, thereby improving the maintenance efficiency.
- FIG. 1 is a schematic diagram and a flowchart of a maintenance technique of a financial terminal (taking a bank as an example) provided by the prior art;
- FIG. 2 is a flowchart of a method for early warning of failure of a financial terminal according to a first embodiment of the present invention
- FIG. 3 is a schematic diagram of a physical examination parameter of a movement module for selecting an ATM according to a first embodiment of the present invention
- 4 is a diagram showing an example of modifying information of a sensor included in a financial terminal according to a first embodiment of the present invention
- FIG. 5 is a schematic diagram of medical examination data related to a fault code according to a first embodiment of the present invention
- FIG. 6 is a schematic diagram of physical examination data related to a deposit rejection rate (warning threshold), a deposit into a cash box rate (warning threshold), and a withdrawal rate (warning threshold) according to the first embodiment of the present invention. ;
- FIG. 7 is a schematic diagram of a page for setting a sensor early warning rule according to a first embodiment of the present invention.
- FIG. 8 is a schematic diagram of a page for setting a fault code early warning rule according to the first embodiment of the present invention.
- FIG. 9 is a schematic diagram of a fault early warning list of a warning information including a fault according to a fault code early warning rule according to the first embodiment of the present invention.
- FIG. 10 is a schematic diagram of a page for setting a module operation early warning rule according to the first embodiment of the present invention.
- FIG. 11 is a schematic diagram of a banknote rate warning list obtained according to the preset deposit and withdrawal rate rejection rate warning rule provided by the first embodiment of the present invention.
- FIG. 12 is a schematic diagram of an ATM comprehensive early warning information list according to a first embodiment of the present invention.
- FIG. 13 is a schematic diagram of details of a device alert information of a financial terminal according to a first embodiment of the present invention.
- FIG. 14 is a schematic diagram of a fault code warning list according to a first embodiment of the present invention.
- 15 is a schematic diagram of a terminal device according to a second embodiment of the present invention.
- FIG. 2 is a flowchart of a method for warning a failure of a financial terminal according to a first embodiment of the present invention, which is described in detail as follows: [0033] Step S21: Receive a medical report generation instruction of the financial terminal.
- the server parses the medical report generating instruction of the financial terminal, obtains the unique identifier of the financial terminal, and then passes the financial corresponding to the unique identifier of the financial terminal.
- the communication connection established by the terminal forwards the medical report generation instruction of the financial terminal.
- Step S22 The physical examination data of the financial terminal is read according to the medical examination report generation instruction, and the physical examination data of the financial terminal is the physical examination data corresponding to the preset physical examination parameter.
- the financial terminal may form the medical examination data into a medical examination report file, and the server end determines the data through the remote file downloading or FTP method (eg, one month, correspondingly, step S21 is also determined to receive the financial terminal.
- the medical examination report generation instruction collects the medical examination report of each financial terminal, and then finds all the equipment or module items and their values that need to be early warning by analyzing the medical examination report, that is, reading the medical examination data of the financial terminal, so as to set the warning threshold value Comparison.
- the method includes: uniformly storing the acquired physical examination data of the one or more financial terminals, and when receiving the query instruction of the medical examination data of the financial terminal, displaying the corresponding financial terminal Medical examination data.
- the preset physical examination parameter is specifically an item that needs to perform a physical examination in each parameter of the financial terminal, and each parameter of the financial terminal may be initialized and imported by the system of the server.
- the financial terminal is the same type of terminal, such as an automatic depositing and dispensing machine (Automatic
- the preset physical examination parameters work for all financial terminals, so that the server can manage each financial terminal in a unified manner, and can flexibly enable or disable the medical examination module required by the financial terminal.
- the preset physical examination parameter may be determined by: acquiring parameter item information or value of the financial terminal by using a hardware instruction, listing information or value of the parameter item of the obtained financial terminal, and detecting the parameter item displayed by the listed Whether the information or value receives the selection instruction (the user can check the issuing of the selection instruction by the check box), and receives the parameter item information or value corresponding to the selection instruction as the preset medical examination parameter.
- the physical examination parameter table obtained by the server can be as shown in Table 1:
- the module ID of Table 1 refers to the ID of the module requiring physical examination.
- FIG. 3 shows a schematic diagram of a physical examination parameter of a movement module that selects an ATM.
- the receiving module and the temporary storage module of the movement module are set as medical examination parameters, and the money detector module is not set as the physical examination parameter.
- Step S23 Select, according to the physical examination data of the financial terminal, the preset warning threshold, and the early warning rule, whether the medical examination data of the financial terminal needs to be alerted, and the preset early warning threshold includes at least one of the following: Sensor warning threshold, fault code warning threshold, and module operation warning threshold.
- the early warning threshold means that each module has a lifetime. Specifically, an early warning threshold is set for the parameters of different modules. By comparing the physical examination data with a preset early warning threshold, when the comparison result satisfies the early warning rule, it is determined that the relevant medical examination data needs to be alerted; otherwise, the determination does not need to be performed. Early warning of relevant medical examination data.
- the sensor early warning threshold includes a minimum current early warning threshold and/or a maximum current early warning threshold through the sensor.
- the maintenance mode of the sensor is set to one maintenance, that is, only one security warning is performed, and therefore, only one standard value is guaranteed.
- the standard value is set in the blank box next to the standard value, and the running value is the read medical data.
- a page including information of the plurality of sensors is displayed.
- a certain sensor of the financial terminal may be added or queried, or information of a certain sensor may be modified. For example, modify the warning threshold of the certain sensor.
- Table 3 is displayed:
- the fault code early warning threshold includes a frequency limit of the set fault code occurring in a specified period.
- the specified period includes a period set according to the daytime dimension, such as a period set according to days, weeks, months, and the like.
- the fault code warning threshold is such as the number of times or the total length of a fault code appears every month.
- the fault code is checked according to the number of times the fault code appears. For example, if the number of occurrences of a fault code in a specified period exceeds the fault code warning threshold, a corresponding warning is generated.
- the setting table of the fault code warning threshold can be as shown in Table 4:
- the read physical examination data related to the fault code is as shown in FIG. 5.
- the user can query or add the fault code of a module and the number of faults in a specified period by inputting the module name, and the related information of the module can be modified by the "modify" operation.
- the module running warning threshold includes at least one of the following:
- the preset warning threshold further includes a deposit rejection rate pre-alarm threshold, a deposit into the cash box offsetting rate warning threshold, and a withdrawal denial rate warning threshold. That is, according to the diurnal dimension, different probability is configured for the early warning threshold of the response, and the corresponding calculation formula is:
- the deposit rejection rate the number of deposit rejection sheets / the number of deposit counterfeit identification sheets + the number of deposit rejection sheets.
- the rate of banknotes in the deposit box the number of deposit boxes in the deposit storage / the number of deposits in the deposit.
- Remittance Rejection Rate Number of Rejected Rejected Bills / Number of Remittance Counterfeit Receipts + Number of Rejected Rejected Bills.
- Table 5 is a setting table of the deposit rejection rate (warning threshold), the deposit banknote rate (the warning threshold withdrawal rate (warning threshold):
- the physical examination data related to the deposit rejection rate (warning threshold), the deposit into the cash box (warning threshold), and the withdrawal rate (warning threshold) are as shown in the figure. 6 is shown.
- the server side also provides a page for modifying the set "daytime dimension", “deposit rate rejection rate”, “depositing banknote reject rate”, “withdrawal rejection rate”, etc. No longer.
- the early warning rule includes at least one of the following: a sensor early warning rule, a fault code early warning rule, and a module running early warning rule.
- Early warning rule 1 Each sensor has a normal running value and a warning value. When the running value of the sensor is greater than a warning value, the sensor is alerted.
- Early warning rule 2 It can be set to provide early warning for several peers of a group of sensors reaching the warning value. For example, if the running values of several of the set of sensors are greater than the corresponding one of the warning values, the warning is performed; or, the minimum or maximum current values of several of the set of sensors do not satisfy the preset maximum Small or maximum current warning threshold ⁇ for early warning.
- Early warning rule 3 Set the warning of the sensor to only make a warning.
- the sensor early warning is cancelled by the dynamic early warning mode, that is, after the terminal maintenance engineer maintains the financial terminal, the server-side system determines that the obtained physical examination data does not satisfy the early warning rule, and the server-side system automatically releases the early warning.
- Multiple warning information can be set to be displayed in descending order of pre-warning.
- the sensor warning rule only works if the physical examination data of the sensor is included in the medical examination data.
- FIG. 7 is a schematic diagram of a page for setting a sensor early warning rule. As can be seen in FIG. 7, the user can perform an early warning for each of a group of sensors to reach an early warning threshold, and the sensor can be set.
- the early warning level is an early warning.
- Early warning rule 4 For the early warning rule set in the day and month of the diurnal dimension, when the total number of failures is greater than 0, only one module of the other module and the cash module can be included, and when the total number of times is greater than or It is equal to the total number of failures.
- Early warning rule 5 The fault code adds the 'other' category, and the fault code that is not in the error code table is uniformly classified as "other", and the "other" classification can be used for early warning.
- a plurality of early warning information are displayed in descending order according to the warning period.
- FIG. 8 shows a schematic diagram of a page for setting a fault code warning rule
- FIG. 9 shows A fault warning list diagram containing the warning information of the fault obtained by the obstacle code warning rule.
- the setting of the module running alert rule may include at least one of the following:
- the cash module can check the number of banknotes according to the deposit, the number of banknotes rejected by the deposit, and the number of banknotes for withdrawal
- Early warning rule 5 The module early warning carries out the second guarantee warning, and can perform multiple early warnings. The rule is to achieve the corresponding multiple of the set value of the second guarantee, that is, an early warning occurs, such as: When the second guarantee warning threshold is set to 20,000 If you do the second guarantee, then the fourth guarantee will be carried out for the second time. This value cannot exceed the three guarantee values. And cancel the module warning threshold value.
- a plurality of early warning information are displayed in descending order of pre-warning.
- FIG. 10 is a schematic diagram of a page for setting a module running warning rule.
- the early warning rule further includes: an alerting rule for the deposit and withdrawal rate rejection rate, and the setting of the alerting rule for the deposit and withdrawal rate may include at least one of the following:
- the deposit rejection rate is greater than 12% (the 12% is the deposit rejection rate warning threshold) or the deposit into the cash box is more than 12% (the 12% is the deposit into the cash box)
- the banknote rate warning threshold) or the withdrawal rate of the withdrawal rate is greater than 6% (the 6% is the warning threshold for the withdrawal rate); the banknote rejection rate is greater than 10% in the previous week or the banknote rejection rate is greater than 10%.
- the withdrawal rate is greater than 5%; the case where the deposit rejection rate is greater than 8% in the previous month or the deposit rejection rate is greater than 8% or the withdrawal rate is greater than 5%.
- the deposit rejection rate the number of deposit rejections / the number of deposits
- the "warning content" in the anti-counterfeiting rate warning rule should be dynamically generated, and the dynamically generated warning content should include "rejection rate type", “division dimension”, and “return value”. And suggest "warning content” line break display, easy to view. [0102] 5. A plurality of early warning information are displayed in descending order according to the warning period.
- FIG. 11 is a schematic diagram showing a list of the counterfeit rate pre-alarms obtained according to the set deposit and withdrawal rate pre-warning rule.
- the setting of the above-mentioned early warning rules refers to setting different warning items and early warning contents for different modules, sensors and fault codes.
- the server-side system uses a set of early warning thresholds, combined with early warning rules and early warning release records to alert the financial terminals that meet the conditions.
- the purpose is to provide financial terminal that has reached the early warning condition through the setting of early warning rules to provide specific information for maintenance and maintenance personnel.
- Step S24 After the physical examination data of the financial terminal needs to be alerted, the warning information is generated, and the early warning information includes at least one of the following: an early warning information of the sensor, an early warning information of the fault, and an early warning information of the module.
- the generated early warning information is related to the early warning rule, and the warning information shown in FIG. 9 and FIG. 11 may be specifically referred to.
- the warning rule includes displaying the warning information in descending order
- the warning information is displayed in descending order of the warning
- the method includes:
- the financial terminal is an ATM, and in order to uniformly manage the early warning information of different ATMs, after the step S24, the method includes:
- Bl statistics information of different financial terminals
- the information of the financial terminal includes at least one of the following: a terminal number, a bank, a model, a branch, a network, an acquisition time, an operation status, and an alarm length.
- FIG. 12 is a schematic diagram of a list of ATM comprehensive early warning information provided by the first embodiment of the present invention.
- the RJ alarm is determined according to the fault history, and it is assumed that the RJ input port is faulty, and the RJ is other. If the fault occurs frequently, if it is, you need to replace the reject box.
- the check alarm mainly refers to the inspection of a specific position point. For example, after the sensor has an early warning, the check alarm indicates that the current value of the sensor needs to be checked. Whether it is within the normal range.
- the check alarm indicates that the current value of the sensor needs to be checked. Whether it is within the normal range.
- the user clicks on the names of the various alarms listed the corresponding fault details will be displayed. For example, when clicking on "Fault Module Alarm" with terminal number "1001", the details of the fault related to the faulty module will be displayed.
- the processing here mainly integrates information of different financial terminals and corresponding warning information, of course
- the server also stores the processed early warning information, so that subsequent users can query the early warning information generated by different financial terminals in different flood seasons.
- the method includes:
- Step S25 Send the early warning information to the designated terminal, so that the holder of the designated terminal performs maintenance on the financial terminal.
- the warning information is sent to the designated terminal through the short message application or the mailbox application or the instant communication application, so that the holder of the designated terminal (usually the maintenance personnel of the financial terminal) can be based on the received pre-
- the police information effectively maintains the financial terminal, thereby improving maintenance efficiency.
- the server end records the correspondence between the warning information and the designated terminal, so that the user can obtain the corresponding information through the server.
- the maintenance personnel or the handheld terminal of the maintenance personnel are dispatched to the maintenance personnel, and the warning information of the financial terminal is sent to the maintenance personnel together ( Or the maintenance personnel's handheld terminal) for the reference of the maintenance personnel to improve the maintenance efficiency.
- the method includes:
- the disarming the financial terminal specifically includes:
- the warning information includes the warning information of the sensor
- determining whether the maintenance engineer performs maintenance on the sensor of the financial terminal, and after the maintenance engineer has performed maintenance on the sensor of the financial terminal If the physical examination data of the sensor of the financial terminal is determined according to the physical examination data of the sensor of the financial terminal, the preset warning threshold, and the early warning rule, it is determined that the physical examination data of the sensor of the financial terminal does not need to be alerted, and the pair is automatically released. The warning of the sensor of the financial terminal.
- the warning information includes the warning information of the module
- determining whether the manual update warning release command is received and after receiving the manual update warning release command, releasing the warning to the module of the financial terminal, and according to The warning information of the current module updates the preset module running warning threshold to improve the determination condition of the next warning.
- the warning information includes the warning information of the failure
- the method includes:
- the device information comprising at least one of the following: a device update time, a usage count, and a service life.
- the device information herein refers to information corresponding to each module of the financial terminal, for example, information of each sensor (such as update time, usage frequency and service life), information of the card reader, information of the motor, movement belt of the movement Information and more.
- the medical examination report generating instruction of the financial terminal is received, and the medical examination data of the financial terminal is read according to the medical examination report generation instruction, and the physical examination data of the financial terminal is a preset body.
- the physical examination data corresponding to the parameter is selected according to the physical examination data of the financial terminal, the preset warning threshold, and the early warning rule, and the medical examination data of the financial terminal needs to be used for early warning.
- the preset early warning threshold includes at least one of the following
- the sensor warning threshold, the fault code warning threshold, and the module operation warning threshold are used to generate an early warning message when the medical examination data of the financial terminal needs to be alerted
- the warning information includes at least one of the following: sensor early warning information, faulty
- the early warning information of the warning information and the module is sent to the designated terminal, so that the holder of the designated terminal performs maintenance on the financial terminal.
- the medical examination data obtained by the physical examination of the financial terminal is analyzed, the physical examination data requiring early warning is obtained, and the corresponding early warning information is generated and sent to the designated terminal, that is, the early warning information is before the financial terminal has a large fault. It is sent to the designated terminal.
- the service is changed from the passive service to the active service, which improves the potential faults and hidden dangers of the financial terminal, and the targeted initiative to maintain and replace the spare parts, reducing the financial terminal downtime.
- Increasing the probability of the financial terminal also enables the holder of the designated terminal to effectively maintain the financial terminal according to the received early warning information and the maintenance, thereby improving maintenance efficiency.
- the terminal device 15 is a schematic diagram of a terminal device according to a second embodiment of the present invention.
- the terminal device 15 of this embodiment includes: a processor 150, a memory 151, and a computer program 152 stored in the memory 151 and operable on the processor 150.
- the processor 150 executes the steps in the computer program 152 to implement the foregoing method for detecting a failure of each financial terminal, such as steps S21 to S25 shown in FIG.
- the terminal device 15 may be a computing device such as a desktop computer, a notebook, a palmtop computer, and a cloud server.
- the terminal device may include, but is not limited to, the processor 150 and the memory 151. It will be understood by those skilled in the art that FIG. 15 is merely an example of the terminal device 15, and does not constitute a limitation on the terminal device 15, and may include more or less components than those illustrated, or may combine certain components, or different components.
- the terminal device may further include an input/output device, a network access device, a bus, and the like.
- the processor 150 may be a central processing unit (CPU), and may be other general-purpose processors, a digital signal processor (DSP), and a dedicated integrated circuit.
- DSP digital signal processor
- ASIC Application Specific Integrated Circuit
- FPGA Field-Programmable Gate Array
- the general purpose processor may be a microprocessor or the processor or any conventional processor or the like.
- the memory 151 may be an internal storage unit of the terminal device 15, such as a hard disk or a memory of the terminal device 15.
- the memory 151 may also be an external storage device of the terminal device 15, for example, a plug-in hard disk provided on the terminal device 15, a smart memory card (SMC), and a secure digital (SD). Card, flash card, etc.
- the memory 151 may also include both an internal storage unit of the terminal device 15 and an external storage device.
- the memory 151 is used to store the computer program and other programs and data required by the terminal device.
- the memory 151 can also be used to temporarily store data that has been output or is about to be output.
- each functional unit and module described above is exemplified. In practical applications, the above functions may be assigned differently according to needs.
- the functional unit and the module are completed, that is, the internal structure of the device is divided into different functional units or modules to complete all or part of the functions described above.
- Each functional unit and module in the embodiment may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit, and the integrated unit may be implemented by hardware.
- Formal implementation can also be implemented in the form of software functional units.
- the division of the module or unit is only a logical function division, and the actual implementation may have another division manner, for example, multiple units. Or components may be combined or integrated into another system, or some features may be omitted or not implemented.
- the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some interface, device or unit, and may be in an electrical, mechanical or other form.
- the unit described as a separate component may or may not be physically distributed, and the component displayed as a unit may or may not be a physical unit, that is, may be located in one place, or may be distributed to multiple On the network unit. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.
- each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
- the above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.
- the integrated modules/units if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, the present invention implements all or part of the processes in the foregoing embodiments, and may also be completed by a computer program to instruct related hardware.
- the computer program may be stored in a computer readable storage medium. After the program is executed by the processor, the steps of the various method embodiments described above can be implemented.
- the computer program includes computer program code, and the computer program code may be in a source code form, an object code form, an executable file, or some intermediate form.
- the computer readable medium may include: any entity or device capable of carrying the computer program code, a recording medium, a USB flash drive, a removable hard disk, a magnetic disk, an optical disk, a computer memory, a Read-Only Memory (ROM). , Random Access Memory (RAM), electrical carrier signals, telecommunications signals, and software distribution media. It should be noted that the content contained in the computer readable medium may be appropriately increased or decreased according to the requirements of legislation and patent practice in a jurisdiction, for example, in some jurisdictions, according to legislation and patent practice, computer readable media Does not include electrical carrier signals and telecommunication signals.
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Abstract
金融终端的故障预警方法、终端设备及存储介质,所述方法包括:接收金融终端的体检报告生成指令;根据所述体检报告生成指令读取所述金融终端的体检数据;根据所述金融终端的体检数据、预设的预警阈值以及预警规则选择是否需要对所述金融终端的体检数据进行预警;在需要对所述金融终端的体检数据进行预警时,生成预警信息,所述预警信息包括以下至少一种:传感器的预警信息、故障的预警信息和模块的预警信息;将所述预警信息发送至指定终端,以使该指定终端的持有者对所述金融终端进行维护。通过上述方法,能够提高金融终端的维护效率。
Description
金融终端的故障预警方法、 终端设备及存储介质 技术领域
[0001] 本发明属于金融终端技术领域, 尤其涉及金融终端的故障预警方法、 终端设备 及存储介质。
背景技术
[0002] 当前国内各金融终端厂商及维护商为银行的自助设备提供的服务方式为被动式 , 也就是自助设备发生故障后, 由银行管机员或银行监控人员打电话或短信通 知厂商 (维护商) 报修, 厂商 (维护商) 再派出工程师进行预约并维护或维修 , 最后将维护 (维修) 结果反馈给银行。
[0003] 现有技术的金融终端 (以银行为例) 维修技术原理和流程如图 1所示。 根据图 1 可以看出, 目前银行都是只有当金融终端 (如 ATM) 发生故障吋: (1) 被动地 由银行管机员或银行监控人员电话或者短信报修, 吋间比较滞后; (2) 分析故 障需要到现场, 且不一定能定位准确问题, 维修维护效率较低。
技术问题
[0004] 有鉴于此, 本发明实施例提供了金融终端的故障预警方法、 终端设备及存储介 质, 以解决现有技术对金融终端的维护是被动的, 从而导致维护吋间滞后, 维 护效率较低的问题。 问题的解决方案
技术解决方案
[0005] 本发明实施例的第一方面提供了一种金融终端的故障预警方法, 包括:
[0006] 接收金融终端的体检报告生成指令;
[0007] 根据所述体检报告生成指令读取所述金融终端的体检数据, 所述金融终端的体 检数据为预设的体检参数对应的体检数据;
[0008] 根据所述金融终端的体检数据、 预设的预警阈值以及预警规则选择是否需要对 所述金融终端的体检数据进行预警, 所述预设的预警阈值包括以下至少一种: 传感器预警阈值、 故障代码预警阈值和模块运行预警阈值;
[0009] 在需要对所述金融终端的体检数据进行预警吋, 生成预警信息, 所述预警信息 包括以下至少一种: 传感器的预警信息、 故障的预警信息和模块的预警信息; [0010] 将所述预警信息发送至指定终端, 以使该指定终端的持有者对所述金融终端进 行维护。
[0011] 本发明实施例的第二方面提供了一种终端设备, 包括存储器、 处理器以及存储 在所述存储器中并可在所述处理器上运行的计算机程序, 所述处理器执行所述 计算机程序吋实现如金融终端的故障预警方法任一项所述方法的步骤。
[0012] 本发明实施例的第三方面提供了一种计算机可读存储介质, 所述计算机可读存 储介质存储有计算机程序, 所述计算机程序被处理器执行吋实现如金融终端的 故障预警方法任一项所述方法的步骤。
发明的有益效果
有益效果
[0013] 由于对金融终端进行体检得到的体检数据进行分析, 得到需要预警的体检数据 , 并生成对应的预警信息以及将所述预警信息发送至指定终端, 即该预警信息 是在金融终端发生较大故障之前就发送至指定终端, 因此, 使得服务由被动服 务变为主动服务, 提高发现金融终端潜在的故障和隐患的及吋性, 有针对性的 主动去维护和更换备件, 减少金融终端停机吋间, 提高该金融终端的幵机率, 也使得指定终端的持有者可根据接收的预警信息及吋、 有效地对金融终端进行 维护, 从而提高了维护效率。
对附图的简要说明
附图说明
[0014] 为了更清楚地说明本发明实施例中的技术方案, 下面将对实施例或现有技术描 述中所需要使用的附图作简单地介绍, 显而易见地, 下面描述中的附图仅仅是 本发明的一些实施例, 对于本领域普通技术人员来讲, 在不付出创造性劳动性 的前提下, 还可以根据这些附图获得其他的附图。
[0015] 图 1是现有技术提供的金融终端 (以银行为例) 维修技术原理和流程图;
[0016] 图 2是本发明第一实施例提供的一种金融终端的故障预警方法的流程图;
[0017] 图 3是本发明第一实施例提供的一种选择 ATM的机芯模块的体检参数的示意图
[0018] 图 4是本发明第一实施例提供的一种修改金融终端包括的传感器的信息的示例 图;
[0019] 图 5是本发明第一实施例提供的与故障代码有关的体检数据的示意图;
[0020] 图 6是本发明第一实施例提供的与存款拒钞率 (预警阈值) 、 存款入钞箱废钞 率 (预警阈值) 、 取款拒钞率 (预警阈值) 有关的体检数据的示意图;
[0021] 图 7是本发明第一实施例提供的设置传感器预警规则的页面示意图;
[0022] 图 8是本发明第一实施例提供的设置故障代码预警规则的页面示意图;
[0023] 图 9是本发明第一实施例提供的根据故障代码预警规则得到的一个包含故障的 预警信息的故障预警列表示意图;
[0024] 图 10是本发明第一实施例提供的设置模块运行预警规则的页面示意图;
[0025] 图 11是本发明第一实施例提供的根据设置的存取款拒钞率预警规则得到的一个 拒钞率预警列表示意图;
[0026] 图 12是本发明第一实施例提供的一种 ATM综合预警信息列表示意图;
[0027] 图 13是本发明第一实施例提供的一种金融终端的本身设备预警信息详情示意图
[0028] 图 14是本发明第一实施例提供的一种故障代码预警列表详情示意图;
[0029] 图 15是本发明第二实施例提供的终端设备的示意图。
本发明的实施方式
[0030] 以下描述中, 为了说明而不是为了限定, 提出了诸如特定***结构、 技术之类 的具体细节, 以便透彻理解本发明实施例。 然而, 本领域的技术人员应当清楚 , 在没有这些具体细节的其它实施例中也可以实现本发明。 在其它情况中, 省 略对众所周知的***、 装置、 电路以及方法的详细说明, 以免不必要的细节妨 碍本发明的描述。
[0031] 为了说明本发明所述的技术方案, 下面通过具体实施例来进行说明。
[0032] 图 2示出了本发明第一实施例提供的一种金融终端的故障预警方法的流程图, 详述如下:
[0033] 步骤 S21, 接收金融终端的体检报告生成指令。
[0034] 具体地, 服务器端接收用户发出的金融终端的体检报告生成指令后, 解析该金 融终端的体检报告生成指令, 得到金融终端的唯一标识, 再通过与该金融终端 的唯一标识对应的金融终端建立的通信连接转发该金融终端的体检报告生成指 令。
[0035] 步骤 S22, 根据所述体检报告生成指令读取所述金融终端的体检数据, 所述金 融终端的体检数据为预设的体检参数对应的体检数据。
[0036] 具体地, 金融终端可将其体检数据形成一个体检报告文件, 服务器端再通过远 程文件下载、 或者 FTP方式, 定吋 (如一个月, 对应地, 步骤 S21也定吋接收金 融终端的体检报告生成指令) 收集各金融终端的体检报告, 进而通过解析该体 检报告找出所有需要进行预警的设备或模块项及其值, 即读取到金融终端的体 检数据, 以便与设置预警阈值进行比对。
[0037] 可选地, 在所述步骤 S22之后, 包括: 统一存储获取的一个或多个金融终端的 体检数据, 当接收到金融终端的体检数据的査询指令吋, 显示相应的金融终端 的体检数据。
[0038] 其中, 预设的体检参数具体为金融终端各个参数中需要进行体检的项, 该金融 终端的各个参数可由服务器端的***初始化吋导入。
[0039] 可选地, 当金融终端为同一类型的终端, 如都为自动存取款机 (Automatic
Teller Machine, ATM) 吋, 预设的体检参数对所有金融终端起作用, 这样, 服 务器端可以对每台金融终端进行统一管理, 且可以灵活的启用或停用所述金融 终端需要的体检模块。
[0040] 可选地, 预设的体检参数可通过以下方式确定: 通过硬件指令获取金融终端的 参数项信息或值, 罗列显示获取的金融终端的参数项信息或值, 检测罗列显示 的参数项信息或值是否接收到选择指令 (用户可通过复选框方式勾选发出选择 指令) , 并将接收到选择指令对应的参数项信息或值作为预设的体检参数。 根 据用户的选择, 服务器端得到的体检参数表可如表 1所示:
[0041] 表 1 :
[表 1]
[0042] 其中, 表 1的模块 ID指的是需体检的模块的 ID。
[0043] 图 3示出了选择 ATM的机芯模块的体检参数的示意图。 在图 3中可看出, 该机芯 模块的接收模块和暂存模块被设置为体检参数, 而验钞模块没有被设置为体检 参数。
[0044] 步骤 S23, 根据所述金融终端的体检数据、 预设的预警阈值以及预警规则选择 是否需要对所述金融终端的体检数据进行预警, 所述预设的预警阈值包括以下 至少一种: 传感器预警阈值、 故障代码预警阈值和模块运行预警阈值。
[0045] 所述的预警阈值, 是指每个模块都有一个存活期。 具体地, 为不同模块的参数 设定一个预警阀值, 通过将体检数据与预设的预警阈值比较, 当比较结果满足 预警规则吋, 判定需要对相关的体检数据进行预警, 否则, 判定不需要对相关 的体检数据进行预警。
[0046] 可选地, 所述传感器预警阈值包括通过所述传感器的最小电流预警阈值和 /或 最大电流预警阈值。 具体地, 传感器的维护方式设置为一保维护, 即只做一保 预警, 此吋, 只有一个一保标准值。 如表 2所示的页面, 在一保标准值旁边的空 白方框设置该一保标准值, 运行值为读取的体检数据。
[0047] 表 2:
[] [表 2]
[0048] 当金融终端包括多个传感器吋, 则在设置该多个传感器的预警阈值之前, 首先
显示包括该多个传感器的信息的页面, 具体如图 4所示, 根据图 4可知, 用户输 入传感器名称后, 可新增或査询金融终端的某个传感器, 或修改某个传感器的 信息, 如修改该某个传感器的预警阈值。 当用户发出进入某个传感器的传感器 预警阈值设置页面指令后, 显示如表 3所示的页面:
表 3:
[表 3]
[0050] 所述故障代码预警阈值包括设置的故障代码在指定周期出现的频率限值。 其中 , 指定周期包括根据吋间维度设置的周期, 如根据天、 周、 月等设置的周期。 具体地, 故障代码预警阈值如每月出现某故障代码的次数或者总吋长等。 故障 代码的检査方式是根据故障代码出现的次数进行检査, 如在某个故障代码在指 定周期出现的次数超过故障代码预警阈值吋, 则产生对应的预警。 其中, 故障 代码预警阈值的设置表可如表 4所示:
[0051] 表 4:
[] [表 4]
[0052] 当金融终端为 ATM吋, 读取到的与故障代码有关的体检数据如图 5所示。 根据 图 5可知, 用户可通过输入模块名称査询或新增某个模块的故障代码以及在指定 周期的故障次数, 且可通过"修改"操作修改模块的相关信息。
[0053] 在所述金融终端为自动存取款机 ATM吋, 所述模块运行预警阈值包括以下至少 一种:
[0054] 验钞模块的总验钞张数、 读卡器的进卡总张数、 马达运转总行程。
[0055] 可选地, 在所述金融终端为 ATM吋, 所述预设的预警阈值还包括存款拒钞率预 警阈值、 存款入钞箱废钞率预警阈值、 取款拒钞率预警阈值。 即根据吋间维度 对响应的预警阈值配置不同的概率, 对应的计算公式为:
[0056] 所述存款拒钞率=存款拒钞张数 /存款验钞识别张数 +存款拒钞张数。
[0057] 存款入钞箱废钞率 =存款收纳吋进废钞箱张数 /存款收纳张数。
[0058] 取款拒钞率 =取款拒钞张数 /取款验钞识别张数 +取款拒钞张数。
[0059] 其中, 取款拒钞张数 =取款吋钞箱出钞直接进废钞箱的张数=钞箱出钞张数-客 户取款张数。
[0060] 具体地, 表 5为存款拒钞率 (预警阈值) 、 存款入钞箱废钞率 (预警阈值 取款拒钞率 (预警阈值) 的设置表:
[0061] 表 5:
[] [表 5]
[0062] 当金融终端为 ATM吋, 读取到的与存款拒钞率 (预警阈值) 、 存款入钞箱废钞 率 (预警阈值) 、 取款拒钞率 (预警阈值) 有关的体检数据如图 6所示。
[0063] 当然, 服务器端还提供对已设置的"吋间维度"、 "存款拒钞率"、 "存款入钞箱拒 钞率"、 "取款拒钞率"等进行修改的页面, 此处不再赘述。
[0064] 其中, 预警规则包括以下至少一种: 传感器预警规则、 故障代码预警规则和模 块运行预警规则。
[0065] 对于传感器预警规则的设置, 可以包括以下至少一种:
[0066] 1.预警规则一: 各传感器有正常运行值和一保预警值, 当传感器的运行值大于 一保预警值吋, 对该传感器进行预警。
[0067] 2.预警规则二: 可设置在针对一组传感器中的几个同吋都达到预警值吋进行预 警。 例如, 在一组传感器中的几个的运行值同吋都大于对应的一保预警值吋进 行预警; 或者, 在一组传感器中的几个的最小或最大电流值都不满足预设的最
小或最大电流预警阈值吋进行预警。
[0068] 3.预警规则三: 设置传感器的预警只做一保预警。
[0069] 当满足设定的预警规则的要求吋进行预警。
[0070] 4.传感器预警通过动态预警方式解除, 即当终端维护工程师维护金融终端后, 服务器端的***判断获取的体检数据不满足预警规则吋, 该服务器端的***会 自动解除预警。
[0071] 5.可设置多条预警信息按预预警吋间降序显示。
[0072] 当然, 该传感器预警规则只有在体检数据中包括传感器的体检数据才起作用。
[0073] 其中, 图 7示出了设置传感器预警规则的页面示意图, 在图 7中可看出, 用户可 针对一组传感器中的几个同吋都达到预警阈值吋才进行预警, 可设置传感器预 警级为一保预警。
[0074] 对于故障代码预警规则的设置, 可以包括以下至少一种:
[0075] 1.预警规则一: 对于单个模块前一天故障次数 (不可自动恢复) 达到 2次 (含) 或现金故障次数达到 3次 (含) 。
[0076] 2.预警规则二: 前一周故障次数 (不可自动恢复) 达到 4次 (含) 或现金故障次 数达到 5次 (含) 。
[0077] 5.预警规则三: 前一月故障次数 (不可自动恢复) 达到 10次 (含) 或现金故障 次数达到 15次 (含) 。
[0078] 6.预警规则四: 对于吋间维度为天周月设置的预警规则, 合计故障次数大于 0的 吋候, 只能包含一个其他模块和现金模块两个模块, 且当合计次数大于或等于 合计故障次数吋都预警。
[0079] 7.预警规则五: 故障代码增加'其他'分类, 将不在错误代码表中的故障代码, 统一归为"其他", 并可针对"其他"分类进行预警。
[0080] 当满足设定的预警规则的要求吋进行预警。
[0081] 8.预警方式解除, 通过手动更新解除的方式进行。
[0082] 9.预警内容: 处理建议并进行派单。
[0083] 10.多条预警信息按预警吋间降序显示。
[0084] 参见图 8, 图 8示出了设置故障代码预警规则的页面示意图, 图 9示出了根据故
障代码预警规则得到的一个包含故障的预警信息的故障预警列表示意图。
[0085] 对于模块运行预警规则的设置, 可以包括以下至少一种:
[0086] 1.预警规则一 模块有正常运行设定值、 二保和三保预警值。
[0087] 2.预警规则二 单个模块达到二保和三保设定值即进行预警。
[0088] 3.预警规则三 模块仅做二保和三保不做一保。
[0089] 4.预警规则四 现金模块可根据存款验钞张数、 存款拒钞张数、 取款验钞张数
、 取款废钞张数分别做二保、 三保预警。
[0090] 5.预警规则五: 模块预警进行二保预警吋, 可进行多次预警, 规则为达到二保 设定值的相应倍数即发生预警, 如: 当二保预警阀值设为 2万次做二保, 则 4万 吋会进行第二次二保, 此值不能超过三保值。 并取消模块预警阀值一保设置。
[0091] 当满足设定的预警规则的要求吋进行预警。
[0092] 6.模块预警方式解除, 通过手动更新解除的方式进行, 服务器端的***会根据 此次解除的记录做为下次预警的判定条件之一。
[0093] 7.多条预警信息按预预警吋间降序显示。
[0094] 参见图 10, 图 10示出了设置模块运行预警规则的页面示意图。
[0095] 可选地, 在所述金融终端为 ATM吋, 预警规则还包括: 存取款拒钞率预警规则 , 对于存取款拒钞率预警规则的设置, 可以包括以下至少一种:
[0096] 1.预警规则: 对于前一天存款拒钞率大于 12% (该 12%为存款拒钞率预警阈值 ) 或存款入钞箱拒钞率大于 12% (该 12%为存款入钞箱废钞率预警阈值) 或取款 拒钞率大于 6% (该 6%为取款拒钞率预警阈值) 的情况; 对于前一周存款拒钞率 大于 10%或存款入钞箱拒钞率大于 10%或取款拒钞率大于 5%的情况; 对于上月 存款拒钞率大于 8%或存款入钞箱拒钞率大于 8%或取款拒钞率大于 5%的情况。
[0097] 当满足设定的预警规则的要求吋进行预警。
[0098] 其中, 存款拒钞率 =存款拒钞张数 /存款验钞张数
[0099] 2.预警方式解除, 通过手动更新解除的方式进行。
[0100] 3.预警内容: 处理建议并进行派单。
[0101] 4.拒钞率预警规则中"预警内容"要动态生成, 同吋动态生成的预警内容应包括" 拒钞率类型"、 "吋间维度"、 "返回值"。 并建议 "预警内容"换行显示, 便于査看。
[0102] 5.多条预警信息按预警吋间降序显示。
[0103] 参见图 11, 图 11示出了根据设置的存取款拒钞率预警规则得到的一个拒钞率预 警列表示意图。
[0104] 需要指出的是, 对上述预警规则的设置, 是指对不同的模块、 传感器和故障代 码进行不同预警项和预警内容的设置。 服务器端的***通过一整套的预警阈值 的设置, 再结合预警规则和预警解除记录对满足条件的金融终端进行预警。 目 的通过预警规则设置让已经达到预警条件的金融终端提供具体的可供维修、 维 护人员参考的信息。
[0105] 步骤 S24, 在需要对所述金融终端的体检数据进行预警吋, 生成预警信息, 所 述预警信息包括以下至少一种: 传感器的预警信息、 故障的预警信息和模块的 预警信息。
[0106] 其中, 生成的预警信息与预警规则有关, 具体可参照图 9、 图 11示出的预警信 息。
[0107] 可选地, 当预警规则包括降序显示预警信息吋, 将按照预警吋间降序显示所述 预警信息, 则在所述步骤 S24之后, 包括:
[0108] Al、 判断所述预警信息的条数是否大于 1。
[0109] A2、 在所述预警信息的条数大于 1吋, 按照预警吋间降序显示所述预警信息。
[0110] 由于降序显示预警信息, 因此, 便于用户更快捷地获取最新的预警信息。
[0111] 可选地, 所述金融终端为 ATM, 为了统一管理不同 ATM的预警信息, 则在所 述步骤 S24之后, 包括:
[0112] Bl、 统计不同金融终端的信息, 所述金融终端的信息包括以下至少一项: 终端 号、 银行、 型号、 分行、 网点、 获取吋间、 运行状态、 停机吋长。
[0113] B2、 对所述不同金融终端的信息以及对应的预警信息进行处理, 显示处理得到 的 ATM综合预警信息列表。
[0114] 图 12示出了本发明第一实施例提供的一种 ATM综合预警信息列表示意图, 在图 12中, RJ报警是根据故障履历来定的, 假设 RJ进钞口故障, RJ的其他故障等是 不是出现频繁, 若是, 则需要更换这个拒钞箱。 点检报警主要指对特定位置点 的检査, 比如, 在传感器发生预警吋, 点检预警表示需要检査传感器的电流值
是否在正常范围内。 此外, 对预 /报警内容里列出的各种报警, 若用户在列出的 各种报警的名称上发出点击操作, 则将显示对应的故障详情。 例如, 当点击终 端号为 "1001 "的"故障模块报警", 则将显示与故障模块有关的故障详情。
[0115] 其中, 这里的处理主要为整合不同金融终端的信息以及对应的预警信息, 当然
, 服务器端还会存储处理后的预警信息, 以便后续用户对不同金融终端在不同 吋期产生的预警信息进行査询。
[0116] 可选地, 在所述 B2之后, 包括:
[0117] 接收指定 ATM预警信息显示指令, 根据所述指定 ATM预警信息显示指令显示 对应 ATM中所有处于预警状态的设备的预警信息。
[0118] 具体地, 假设显示的 ATM综合预警信息列表如图 12所示, 贝 lj当点击终端号 "100
3"吋, 将显示该" 1003"对应的金融终端的预警信息详情:
[0119] (1) 金融终端的本身设备预警信息详情如图 13所示。
[0120] (2) 金融终端的传感器预警列表详情 (包含传感器的预警信息) 如表 6所示: [0121] 表 6:
[] [表 6]
[0122] (3) (CDS6040WR) 模块预警列表详情 (包含模块的预警信息) 如表 7所示
[0123] 表 7:
[0124]
[] [表 7]
[0125]
[0126] (4) (CDS6040WR
所示:
[0127] (5) (CDS6040WR
如表 8所示:
[0128] 表 8:
[] 幽
[0129] 需要指出的是, 只有终端号" 1003"存在传感器预警、 模块预警、 故障代码预警 、 拒钞率预警吋, 才会对应出现上述的 (2) ~ (5) 的列表详情。
[0130] 步骤 S25, 将所述预警信息发送至指定终端, 以使该指定终端的持有者对所述 金融终端进行维护。
[0131] 具体地, 将预警信息通过短信应用或邮箱应用或即吋通信应用发送至指定终端 , 这样, 该指定终端的持有者 (通常是金融终端的维护人员) 可根据接收的预
警信息有效对金融终端进行维护, 从而提高了维护效率。
[0132] 可选地, 当将预警信息发送至指定终端后, 服务器端将记录该预警信息与指定 终端的对应关系, 这样, 用户通过服务器端能够获知对应的信息。
[0133] 可选地, 若在预警解除之前, 金融终端发生了故障, 则在派单给维修人员 (或 维修人员的手持终端) 吋, 将该金融终端的预警信息一起发送给该维修人员 ( 或维修人员的手持终端) , 以供该维修人员参考, 提高维修效率。
[0134] 可选地, 在所述步骤 S25之后, 包括:
[0135] 解除所述金融终端的预警。
[0136] 所述解除所述金融终端的预警具体包括:
[0137] 在判断出所述预警信息包括传感器的预警信息吋, 判断维护工程师是否对所述 金融终端的传感器进行维护, 并在维护工程师已对所述金融终端的传感器进行 维护后, 读取所述金融终端的传感器的体检数据, 若根据所述金融终端的传感 器的体检数据、 预设的预警阈值以及预警规则判断出不需要对所述金融终端的 传感器的体检数据进行预警吋, 自动解除对所述金融终端的传感器的预警。
[0138] 在判断出所述预警信息包括模块的预警信息吋, 判断是否接收到手动更新预警 解除指令, 在接收到手动更新预警解除指令吋, 解除对所述金融终端的模块的 预警, 并根据本次的模块的预警信息更新所述预设的模块运行预警阈值, 以提 高下次预警的判定条件。
[0139] 在判断出所述预警信息包括故障的预警信息吋, 判断是否接收到手动更新预警 解除指令, 在接收到手动更新预警解除指令吋, 解除对所述金融终端的故障的 预警。
[0140] 可选地, 在所述解除所述金融终端的预警之后, 包括:
[0141] 更新存储的所述金融终端的设备信息, 所述设备信息包括以下至少一种: 设备 更新吋间、 使用次数和使用寿命。 其中, 这里的设备信息是指金融终端各个模 块对应的信息, 比如, 各个传感器的信息 (如更新吋间、 使用次数和使用寿命 ) 、 读卡器的信息、 马达的信息、 机芯传输皮带的信息等等。
[0142] 本发明第一实施例中, 接收金融终端的体检报告生成指令, 根据所述体检报告 生成指令读取所述金融终端的体检数据, 所述金融终端的体检数据为预设的体
检参数对应的体检数据, 根据所述金融终端的体检数据、 预设的预警阈值以及 预警规则选择是否需要对所述金融终端的体检数据进行预警, 所述预设的预警 阈值包括以下至少一种: 传感器预警阈值、 故障代码预警阈值和模块运行预警 阈值, 在需要对所述金融终端的体检数据进行预警吋, 生成预警信息, 所述预 警信息包括以下至少一种: 传感器的预警信息、 故障的预警信息和模块的预警 信息, 将所述预警信息发送至指定终端, 以使该指定终端的持有者对所述金融 终端进行维护。 由于对金融终端进行体检得到的体检数据进行分析, 得到需要 预警的体检数据, 并生成对应的预警信息以及将所述预警信息发送至指定终端 , 即该预警信息是在金融终端发生较大故障之前就发送至指定终端, 因此, 使 得服务由被动服务变为主动服务, 提高发现金融终端潜在的故障和隐患的及吋 性, 有针对性的主动去维护和更换备件, 减少金融终端停机吋间, 提高该金融 终端的幵机率, 也使得指定终端的持有者可根据接收的预警信息及吋、 有效地 对金融终端进行维护, 从而提高了维护效率。
[0143] 应理解, 上述实施例中各步骤的序号的大小并不意味着执行顺序的先后, 各过 程的执行顺序应以其功能和内在逻辑确定, 而不应对本发明实施例的实施过程 构成任何限定。
[0144] 图 15是本发明第二实施例提供的终端设备的示意图。 如图 15所示, 该实施例的 终端设备 15包括: 处理器 150、 存储器 151以及存储在所述存储器 151中并可在所 述处理器 150上运行的计算机程序 152。 所述处理器 150执行所述计算机程序 152 吋实现上述各个一种金融终端的故障预警方法实施例中的步骤, 例如图 2所示的 步骤 S21至 S25。
[0145] 所述终端设备 15可以是桌上型计算机、 笔记本、 掌上电脑及云端服务器等计算 设备。 所述终端设备可包括, 但不仅限于, 处理器 150、 存储器 151。 本领域技 术人员可以理解, 图 15仅仅是终端设备 15的示例, 并不构成对终端设备 15的限 定, 可以包括比图示更多或更少的部件, 或者组合某些部件, 或者不同的部件 , 例如所述终端设备还可以包括输入输出设备、 网络接入设备、 总线等。
[0146] 所称处理器 150可以是中央处理单元 (Central Processing Unit, CPU) , 还可以是 其他通用处理器、 数字信号处理器(Digital Signal Processor, DSP)、 专用集成电
路(Application Specific Integrated Circuit, ASIC)、 现成可编程门阵列 (Field-Programmable Gate Array , FPGA)或者其他可编程逻辑器件、 分立门或者 晶体管逻辑器件、 分立硬件组件等。 通用处理器可以是微处理器或者该处理器 也可以是任何常规的处理器等。
[0147] 所述存储器 151可以是所述终端设备 15的内部存储单元, 例如终端设备 15的硬 盘或内存。 所述存储器 151也可以是所述终端设备 15的外部存储设备, 例如所述 终端设备 15上配备的插接式硬盘, 智能存储卡 (Smart Media Card, SMC) , 安 全数字 (Secure Digital, SD) 卡, 闪存卡 (Flash Card) 等。 进一步地, 所述存储 器 151还可以既包括所述终端设备 15的内部存储单元也包括外部存储设备。 所述 存储器 151用于存储所述计算机程序以及所述终端设备所需的其他程序和数据。 所述存储器 151还可以用于暂吋地存储已经输出或者将要输出的数据。
[0148] 所属领域的技术人员可以清楚地了解到, 为了描述的方便和简洁, 仅以上述各 功能单元、 模块的划分进行举例说明, 实际应用中, 可以根据需要而将上述功 能分配由不同的功能单元、 模块完成, 即将所述装置的内部结构划分成不同的 功能单元或模块, 以完成以上描述的全部或者部分功能。 实施例中的各功能单 元、 模块可以集成在一个处理单元中, 也可以是各个单元单独物理存在, 也可 以两个或两个以上单元集成在一个单元中, 上述集成的单元既可以采用硬件的 形式实现, 也可以采用软件功能单元的形式实现。 另外, 各功能单元、 模块的 具体名称也只是为了便于相互区分, 并不用于限制本申请的保护范围。 上述系 统中单元、 模块的具体工作过程, 可以参考前述方法实施例中的对应过程, 在 此不再赘述。
[0149] 在上述实施例中, 对各个实施例的描述都各有侧重, 某个实施例中没有详述或 记载的部分, 可以参见其它实施例的相关描述。
[0150] 本领域普通技术人员可以意识到, 结合本文中所公幵的实施例描述的各示例的 单元及算法步骤, 能够以电子硬件、 或者计算机软件和电子硬件的结合来实现 。 这些功能究竟以硬件还是软件方式来执行, 取决于技术方案的特定应用和设 计约束条件。 专业技术人员可以对每个特定的应用来使用不同方法来实现所描 述的功能, 但是这种实现不应认为超出本发明的范围。
[0151] 在本发明所提供的实施例中, 应该理解到, 所揭露的装置 /终端设备和方法, 可以通过其它的方式实现。 例如, 以上所描述的装置 /终端设备实施例仅仅是示 意性的, 例如, 所述模块或单元的划分, 仅仅为一种逻辑功能划分, 实际实现 吋可以有另外的划分方式, 例如多个单元或组件可以结合或者可以集成到另一 个***, 或一些特征可以忽略, 或不执行。 另一点, 所显示或讨论的相互之间 的耦合或直接耦合或通讯连接可以是通过一些接口, 装置或单元的间接耦合或 通讯连接, 可以是电性, 机械或其它的形式。
[0152] 所述作为分离部件说明的单元可以是或者也可以不是物理上分幵的, 作为单元 显示的部件可以是或者也可以不是物理单元, 即可以位于一个地方, 或者也可 以分布到多个网络单元上。 可以根据实际的需要选择其中的部分或者全部单元 来实现本实施例方案的目的。
[0153] 另外, 在本发明各个实施例中的各功能单元可以集成在一个处理单元中, 也可 以是各个单元单独物理存在, 也可以两个或两个以上单元集成在一个单元中。 上述集成的单元既可以采用硬件的形式实现, 也可以采用软件功能单元的形式 实现。
[0154] 所述集成的模块 /单元如果以软件功能单元的形式实现并作为独立的产品销售 或使用吋, 可以存储在一个计算机可读取存储介质中。 基于这样的理解, 本发 明实现上述实施例方法中的全部或部分流程, 也可以通过计算机程序来指令相 关的硬件来完成, 所述的计算机程序可存储于一计算机可读存储介质中, 该计 算机程序在被处理器执行吋, 可实现上述各个方法实施例的步骤。 其中, 所述 计算机程序包括计算机程序代码, 所述计算机程序代码可以为源代码形式、 对 象代码形式、 可执行文件或某些中间形式等。 所述计算机可读介质可以包括: 能够携带所述计算机程序代码的任何实体或装置、 记录介质、 U盘、 移动硬盘、 磁碟、 光盘、 计算机存储器、 只读存储器 (ROM, Read-Only Memory) 、 随机 存取存储器 (RAM, Random Access Memory) 、 电载波信号、 电信信号以及软 件分发介质等。 需要说明的是, 所述计算机可读介质包含的内容可以根据司法 管辖区内立法和专利实践的要求进行适当的增减, 例如在某些司法管辖区, 根 据立法和专利实践, 计算机可读介质不包括电载波信号和电信信号。
以上所述实施例仅用以说明本发明的技术方案, 而非对其限制; 尽管参照前述 实施例对本发明进行了详细的说明, 本领域的普通技术人员应当理解: 其依然 可以对前述各实施例所记载的技术方案进行修改, 或者对其中部分技术特征进 行等同替换; 而这些修改或者替换, 并不使相应技术方案的本质脱离本发明各 实施例技术方案的精神和范围, 均应包含在本发明的保护范围之内。
Claims
[权利要求 1] 一种金融终端的故障预警方法, 其特征在于, 包括:
接收金融终端的体检报告生成指令;
根据所述体检报告生成指令读取所述金融终端的体检数据, 所述金融 终端的体检数据为预设的体检参数对应的体检数据;
根据所述金融终端的体检数据、 预设的预警阈值以及预警规则选择是 否需要对所述金融终端的体检数据进行预警, 所述预设的预警阈值包 括以下至少一种: 传感器预警阈值、 故障代码预警阈值和模块运行预 警阈值;
在需要对所述金融终端的体检数据进行预警吋, 生成预警信息, 所述 预警信息包括以下至少一种: 传感器的预警信息、 故障的预警信息和 模块的预警信息;
将所述预警信息发送至指定终端, 以使该指定终端的持有者对所述金 融终端进行维护。
[权利要求 2] 如权利要求 1所述的金融终端的故障预警方法, 其特征在于,
所述传感器预警阈值包括通过所述传感器的最小电流预警阈值和 /或 最大电流预警阈值;
所述故障代码预警阈值包括设置的故障代码在指定周期出现的频率限 值;
在所述金融终端为自动存取款机 ATM吋, 所述模块运行预警阈值包 括以下至少一种:
验钞模块的总验钞张数、 读卡器的进卡总张数、 马达运转总行程。
[权利要求 3] 如权利要求 1所述的金融终端的故障预警方法, 其特征在于, 在所述 金融终端为 ATM吋, 所述预设的预警阈值还包括存款拒钞率预警阈 值、 存款入钞箱废钞率预警阈值、 取款拒钞率预警阈值;
所述存款拒钞率=存款拒钞张数 /存款验钞识别张数 +存款拒钞张数; 存款入钞箱废钞率 =存款收纳吋进废钞箱张数 /存款收纳张数; 取款拒钞率 =取款拒钞张数 /取款验钞识别张数 +取款拒钞张数;
其中, 取款拒钞张数 =取款吋钞箱出钞直接进废钞箱的张数=钞箱出 钞张数-客户取款张数。
[权利要求 4] 如权利要求 1所述的金融终端的故障预警方法, 其特征在于, 在所述 生成预警信息之后, 包括:
判断所述预警信息的条数是否大于 1 ;
在所述预警信息的条数大于 1吋, 按照预警吋间降序显示所述预警信 息。
[权利要求 5] 如权利要求 1所述的金融终端的故障预警方法, 其特征在于, 所述金 融终端为 ATM, 则在所述生成预警信息之后, 包括:
统计不同金融终端的信息, 所述金融终端的信息包括以下至少一项: 终端号、 银行、 型号、 分行、 网点、 获取吋间、 运行状态、 停机吋长 对所述不同金融终端的信息以及对应的预警信息进行处理, 显示处理 得到的 ATM综合预警信息列表。
[权利要求 6] 如权利要求 5所述的金融终端的故障预警方法, 其特征在于, 在所述 显示处理得到的 ATM综合预警信息列表之后, 包括:
接收指定 ATM预警信息显示指令, 根据所述指定 ATM预警信息显示 指令显示对应 ATM中所有处于预警状态的设备的预警信息。
[权利要求 7] 如权利要求 1所述的金融终端的故障预警方法, 其特征在于, 在所述 将所述预警信息发送至指定终端之后, 包括:
解除所述金融终端的预警;
所述解除所述金融终端的预警具体包括:
在判断出所述预警信息包括传感器的预警信息吋, 判断维护工程师是 否对所述金融终端的传感器进行维护, 并在维护工程师已对所述金融 终端的传感器进行维护后, 读取所述金融终端的传感器的体检数据, 若根据所述金融终端的传感器的体检数据、 预设的预警阈值以及预警 规则判断出不需要对所述金融终端的传感器的体检数据进行预警吋, 自动解除对所述金融终端的传感器的预警;
在判断出所述预警信息包括模块的预警信息吋, 判断是否接收到手动 更新预警解除指令, 在接收到手动更新预警解除指令吋, 解除对所述 金融终端的模块的预警, 并根据本次的模块的预警信息更新所述预设 的模块运行预警阈值, 以提高下次预警的判定条件;
在判断出所述预警信息包括故障的预警信息吋, 判断是否接收到手动 更新预警解除指令, 在接收到手动更新预警解除指令吋, 解除对所述 金融终端的故障的预警。
[权利要求 8] 如权利要求 7所述的金融终端的故障预警方法, 其特征在于, 在所述 解除所述金融终端的预警之后, 包括:
更新存储的所述金融终端的设备信息, 所述设备信息包括以下至少一 种: 设备更新吋间、 使用次数和使用寿命。
[权利要求 9] 一种终端设备, 包括存储器、 处理器以及存储在所述存储器中并可在 所述处理器上运行的计算机程序, 其特征在于, 所述处理器执行所述 计算机程序吋实现如权利要求 1至 8任一项所述方法的步骤。
[权利要求 10] —种计算机可读存储介质, 所述计算机可读存储介质存储有计算机程 序, 其特征在于, 所述计算机程序被处理器执行吋实现如权利要求 1 至 8任一项所述方法的步骤。
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