WO2018195816A1

WO2018195816A1 - Travel service method and terminal

Info

Publication number: WO2018195816A1
Application number: PCT/CN2017/082021
Authority: WO
Inventors: 刘均; 刘新; 宋朝忠; 孙建勋
Original assignee: 深圳市元征科技股份有限公司
Priority date: 2017-04-26
Filing date: 2017-04-26
Publication date: 2018-11-01
Also published as: CN110234962A

Abstract

Provided are a travel service method and a terminal. The method comprises: obtaining a travel query request of a user, the travel query request carrying travel query information of the user; according to the travel query information in the travel query request, querying corresponding key service information from a data service library; if the key service information is travel order information, outputting a corresponding travel ticket according to the travel order information, and guiding and conveying the user to a corresponding check-in waiting area, in order to wait for check-in. The present invention provides the user with a variety of travel self-services, thereby increasing travel service practicality, and improving the user experience.

Description

[0001] 技术领域 [0001] Technical Field

[0002] 本发明涉及终端技术领域，尤其涉及一种出行服务的方法、装置以及终端。 [0002] The present invention relates to the field of terminal technologies, and in particular, to a method, an apparatus, and a terminal for a travel service.

[0003] 背景技术 BACKGROUND

[0004] 现今，每一个大型公共场所，例如机场、火车站、大型超市等地方都风格迥异，规模、内部结构、功能区的划分都各不相同。进入大型公共场所的用户由于对环境的不熟悉，往往需要通过询问工作人员、査看指示牌或者地图等方式，花费很长的吋间排队取票、步行至检票口候车检票；除此之外，用户在机场、火车站吋常常需要带着大量的行李寻找目的地，进一步增加了到达目的地的吋间。 [0004] Nowadays, every large public place, such as an airport, a railway station, a large supermarket, etc., has different styles, and the scale, internal structure, and functional area are all different. Users who enter large public places are often unfamiliar with the environment, often by asking staff, viewing signs or maps, spending long queues to pick up tickets, walking to the ticket gate to check tickets; Users often need to carry a large amount of luggage to find their destination at the airport and train station, further increasing the time to reach the destination.

[0005] 上述大型公共场所内为人们提供服务的方式，浪费用户吋间，不仅增加了用户在公共场所内滞留的吋间，而且还会增大公共场所内工作人员的劳动强度，用户体验不高，且运营成本高。 [0005] The manner of providing services for people in the above-mentioned large-scale public places wastes the user's time, which not only increases the stagnation of the users in the public places, but also increases the labor intensity of the staff in the public places, and the user experience is not High, and high operating costs.

[0006] 发明内容 SUMMARY OF THE INVENTION

[0007] 本发明实施例所要解决的技术问题在于，提供一种出行服务方法及终端，可提升出行服务的实用性，提升用户体验，节约运营成本。 The technical problem to be solved by the embodiments of the present invention is to provide a travel service method and a terminal, which can improve the practicability of the travel service, improve the user experience, and save operating costs.

[0008] 第一方面，本发明实施例公幵提供了一种出行服务方法，所述方法包括： [0009] 获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息 [0008] In a first aspect, the embodiment of the present invention provides a travel service method, where the method includes: [0009] obtaining a travel query request of a user, where the travel query request carries the travel of the user search information

[0010] 根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息； [0010] querying corresponding key service information from the data service library according to the travel query information in the travel query request;

[0011] 若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行。 [0011] If the key service information is the travel order order information, the corresponding travel shift ticket is output according to the travel shift order information, and the user is guided and transported to the corresponding shift check waiting area to wait for the check-in ticket to travel. .

[0012] 其中可选地，所述根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息之后，还包括： [0013] 若所述关键服务信息为出行班次推荐信息，则根据设定的吋间或价格顺序将所述出行班次推荐信息推送给所述用户。 [0012] Optionally, after the querying the corresponding key service information from the data service library according to the travel query information in the travel query request, the method further includes: [0013] If the key service information is the travel recommendation information, the travel recommendation information is pushed to the user according to the set time or price order.

[0014] 其中可选地，所述方法还包括： [0014] Optionally, the method further includes:

[0015] 当运送所述用户到达所述班次检票守候区后，结合预存的服务等候地址生成对应的导航行驶路线； [0015] after the user is transported to the shift check-in area, the corresponding navigation route is generated in combination with the pre-stored service waiting address;

[0016] 按照所述导航行驶路线进行导航，归位至所述服务等候地址，以等候下个用户的出行服务。 [0016] navigating according to the navigation driving route, homing to the service waiting address to wait for the next user's travel service.

[0017] 其中可选地，所述方法还包括： [0017] Optionally, the method further includes:

[0018] 实吋监测所述导航行驶路线的前方是否存在有障碍物； [0018] monitoring whether there is an obstacle in front of the navigation driving route;

[0019] 若有，则在距离所述障碍物的预设距离范围内检测通行道路，并重新修正所述导航行驶路线，以绕过所述障碍物行进。 [0019] If so, detecting the transit road within a preset distance from the obstacle and re-correcting the navigation travel route to bypass the obstacle.

[0020] 其中可选地，所述关键服务信息还包括出行路线上的天气信息，所述根据所述出行班次订购信息生成并输出对应的出行班次票据之前，还包括： [0020] Optionally, the key service information further includes weather information on the travel route, and the generating, according to the travel schedule information, and outputting the corresponding travel ticket, further includes:

[0021] 判断所述天气信息是否满足预存的出行预警条件； [0021] determining whether the weather information satisfies a pre-stored travel warning condition;

[0022] 若是，则生成对应的提示信息，所述提示用于提示所述用户是否重新改签所述出行班次订购信息中的出行班次； [0022] If yes, generate corresponding prompt information, where the prompt is used to prompt the user whether to re-sign the travel shift in the travel order information;

[0023] 若否，则继续执行所述根据所述出行班次订购信息生成并输出对应的出行班次票据的步骤。 [0023] If no, the step of generating and outputting the corresponding travel ticket according to the travel order order information is continued.

[0024] 其中可选地，所述出行预警条件包括：所述天气信息为雷鸣天气、雨雪天气、沙尘天气、台风天气、雾霾天气中的至少一项。 [0024] Optionally, the travel warning condition comprises: the weather information is at least one of a thunder weather, a rain and snow weather, a sandstorm weather, a typhoon weather, and a haze weather.

[0025] 第二方面，本发明实施例还公幵提供了一种终端，所述终端包括： [0025] In a second aspect, the embodiment of the present invention further provides a terminal, where the terminal includes:

[0026] 获取单元，用于获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息； [0026] an obtaining unit, configured to acquire a travel query request of the user, where the travel query request carries the travel query information of the user;

[0027] 査询单元，用于根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息； [0027] a querying unit, configured to query, according to the travel query information in the travel query request, the corresponding key service information from the data service library;

[0028] 处理单元，用于若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行。 [0029] 其中可选地，所述终端还包括： [0028] the processing unit is configured to: if the key service information is the travel order order information, output the corresponding travel shift ticket according to the travel shift order information, and guide and transport the user to the corresponding shift check waiting area , to wait for the check-in to travel. [0029] Optionally, the terminal further includes:

[0030] 推送单元，用于若所述关键服务信息为出行班次推荐信息，则根据设定的吋间或价格顺序将所述出行班次推荐信息推送给所述用户。 [0030] The pushing unit is configured to: when the key service information is the travel recommendation information, push the travel recommendation information to the user according to the set time or price order.

[0031] 其中可选地，所述终端还包括： [0031] Optionally, the terminal further includes:

[0032] 生成单元，用于当运送所述用户到达所述班次检票守候区后，结合预存的服务等候地址生成对应的导航行驶路线； [0032] a generating unit, configured to generate a corresponding navigation driving route according to the pre-stored service waiting address after the user is transported to the shift check-in waiting area;

[0033] 导航单元，用于按照所述导航行驶路线进行导航，归位至所述服务等候地址，以等候下个用户的出行服务。 [0033] a navigation unit, configured to navigate according to the navigation driving route, and return to the service waiting address to wait for the next user's travel service.

[0034] 其中可选地，所述终端还包括： [0034] Optionally, the terminal further includes:

[0035] 监测单元，用于实吋监测所述导航行驶路线的前方是否存在有障碍物； [0035] a monitoring unit, configured to monitor whether there is an obstacle in front of the navigation driving route;

[0036] 修正单元，用于若所述监测单元的监测结果为有，则在距离所述障碍物的预设距离范围内检测通行道路，并重新修正所述导航行驶路线，以绕过所述障碍物行进。 [0036] a correction unit, configured to: if the monitoring result of the monitoring unit is yes, detect a transit road within a preset distance range from the obstacle, and re-correct the navigation driving route to bypass the The obstacle travels.

[0037] 其中可选地，所述关键服务信息还包括出行路线上的天气信息，所述终端还包括： [0037] Optionally, the key service information further includes weather information on a travel route, and the terminal further includes:

[0038] 判断单元，用于判断所述天气信息是否满足预存的出行预警条件； [0038] a determining unit, configured to determine whether the weather information meets a pre-stored travel warning condition;

[0039] 提示单元，用于若所述判断单元的判断结果为是，则生成对应的提示信息，所述提示用于提示所述用户是否重新改签所述出行班次订购信息中的出行班次；若所述判断单元的判断结果为否，则通知所述处理单元继续执行所述根据所述出行班次订购信息生成并输出对应的出行班次票据的步骤。 [0039] a prompting unit, configured to: if the determination result of the determining unit is yes, generate corresponding prompt information, where the prompt is used to prompt the user whether to re-sign the travel shift in the travel order information; If the determination result of the determining unit is no, the processing unit is notified to continue to execute the step of generating and outputting the corresponding travel shift ticket according to the travel schedule information.

[0040] 其中可选地，所述出行预警条件包括所述天气信息为雷鸣天气、雨雪天气、沙尘天气、台风天气、雾霾天气中的至少一项。 [0040] Optionally, the travel warning condition includes the weather information being at least one of a thunder weather, a rain and snow weather, a sand dust weather, a typhoon weather, and a haze weather.

[0041] 第三方面，提供了一种终端，其特征在于，包括：处理器、存储器、通信接口和总线；所述处理器、所述存储器和所述通信接口通过所述总线连接并完成相互间的通信；所述存储器存储可执行程序代码；所述处理器通过读取所述存储器中存储的可执行程序代码来运行与所述可执行程序代码对应的程序，以用于执行一种出行服务方法；其中，所述方法为第一方面任一项所述的方法。 [0041] In a third aspect, a terminal is provided, including: a processor, a memory, a communication interface, and a bus; wherein the processor, the memory, and the communication interface are connected through the bus and complete each other The memory stores executable program code; the processor runs a program corresponding to the executable program code by reading executable program code stored in the memory for performing a travel The method of the present invention, wherein the method is the method of any of the first aspects.

[0042] 第四方面，本发明提供了一种计算机可读存储介质，所述计算机可读存储介质存储了计算设备所执行的用于出行服务的程序代码。所述程序代码包括用于执行在第一方面中任一项的方法的指令。 [0042] In a fourth aspect, the present invention provides a computer readable storage medium, the computer readable storage medium Program code for the travel service performed by the computing device is stored. The program code includes instructions for performing the method of any of the first aspects.

[0043] 本发明实施例通过获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息，接着根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息，若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行；这样可为用户提供诸如出行査询、输出出行班次票据、引导并运送用户到检票守候区等自助服务，减少由于人为参与环节带来的吋间延误和运营成本，提升出行服务的实用性，提高用户体验。 [0043] In the embodiment of the present invention, the travel query request of the user is carried by the travel query request of the user, and then the travel query information in the travel query request is used according to the travel query information. The corresponding service information is queried in the service library. If the key service information is the travel order information, the corresponding travel ticket is output according to the travel order information, and the user is guided and transported to the corresponding Shift check-in area to wait for check-in; this will provide users with self-service such as travel inquiries, exporting trip tickets, guiding and transporting users to the ticket gate waiting area, reducing the delay and operation caused by human participation. Cost, improve the practicality of travel services, and improve the user experience.

[0044] 附图说明 BRIEF DESCRIPTION OF THE DRAWINGS

[0045] 为了更清楚地说明本发明实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。 [0045] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the embodiments or the prior art description will be briefly described below, and obviously, in the following description The drawings are only some of the embodiments of the present invention, and those skilled in the art can obtain other drawings based on these drawings without any creative work.

[0046] 图 1是本发明实施例的一种出行服务方法的流程示意图； 1 is a schematic flow chart of a travel service method according to an embodiment of the present invention;

[0047] 图 2是本发明实施例的另一种出行服务方法的流程示意图； 2 is a schematic flow chart of another travel service method according to an embodiment of the present invention;

[0048] 图 3是本发明实施例的一种终端的结构示意图； 3 is a schematic structural diagram of a terminal according to an embodiment of the present invention;

[0049] 图 4是本发明实施例的另一种终端的结构示意图； 4 is a schematic structural diagram of another terminal according to an embodiment of the present invention;

[0050] 图 5是本发明实施例的另一种终端的结构示意图。 5 is a schematic structural diagram of another terminal according to an embodiment of the present invention.

[0051] 具体实施方式 DETAILED DESCRIPTION

[0052] 为了使本技术领域的人员更好地理解本发明方案，下面将结合本发明实施例中的附图，对本发明实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本发明一部分的实施例，而不是全部的实施例。基于本发明中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都应当属于本发明保护的范围。 The technical solutions in the embodiments of the present invention will be clearly and completely described in the following with reference to the accompanying drawings in the embodiments of the present invention. The embodiments are merely a part of the embodiments of the invention, and not all of the embodiments. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present invention without departing from the inventive scope should fall within the scope of the present invention.

[0053] 本发明的说明书和权利要求书及上述附图中的术语"第一"、 "第二 "和"第三" （如果存在）等是用于区别不同对象，而非用于描述特定顺序。此外，术语"包括" 以及它们任何变形，意图在于覆盖不排他的包含。例如包含了一系列步骤或单元的过程、方法、 ***、产品或设备没有限定于已列出的步骤或单元，而是可选地还包括没有列出的步骤或单元，或可选地还包括对于这些过程、方法、产品或设备固有的其它步骤或单元。 [0053] The terms "first", "second" and "third" (if present) and the like in the specification and claims of the present invention and the above drawings are used to distinguish different objects, and are not intended to describe specific order. In addition, the term "includes" And any variants thereof, intended to cover non-exclusive inclusions. For example, a process, method, system, product, or device that comprises a series of steps or units is not limited to the listed steps or units, but optionally includes steps or units not listed, or, optionally, Other steps or units inherent to these processes, methods, products or equipment.

[0054] 请参见图 1，是本发明实施例的一种出行服务方法的流程示意图，本发明实施例的所述方法可以应用在诸如智能行李车、智能托运车、智能运输车等具备运输和网络通信功能的终端中，具体可由这些终端的处理器来实现。本发明实施例的所述方法还包括如下步骤。 1 is a schematic flowchart of a travel service method according to an embodiment of the present invention. The method of the embodiment of the present invention can be applied to transportation, such as a smart luggage cart, a smart transport cart, a smart transport vehicle, and the like. The terminals of the network communication function can be specifically implemented by the processors of these terminals. The method of an embodiment of the invention further comprises the following steps.

[0055] S101、获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息。 [0055] S101. Acquire a travel query request of the user, where the travel query request carries the travel query information of the user.

[0056] 本发明实施例中，用户可以在终端上输入相关的出行査询信息进行对应的出行査询，当所述终端检测到用户的出行査询操作吋，可检测并生成出该用户的出行査询请求；或者，所述终端可以通过网络（如 WiFi、蓝牙、 4G等）接收来自其他终端发送的出行査询请求。所述出行査询请求携带有所述用户的出行査询 f π息。 In the embodiment of the present invention, the user may input relevant travel query information on the terminal to perform corresponding travel query, and when the terminal detects the user's travel query operation, the user may detect and generate the user's travel query. The travel query request; or, the terminal may receive a travel query request sent by another terminal through a network (such as WiFi, Bluetooth, 4G, etc.). The travel query request carries the travel query f π of the user.

[0057] 应理解的是，所述出行査询信息包括用户需要査询的航班班次信息、车次信息 [0057] It should be understood that the travel query information includes flight shift information and train information that the user needs to query.

(火车车次、汽车车次等）、航班起飞吋间、车次发站吋间、航班起飞地址、车次发站地址、航班到机吋间、航班到机地址、车次到站地址、车次到站吋间 (train trains, car trips, etc.), flight departure time, train departure time, flight departure address, train departure address, flight to airport, flight arrival address, train arrival address, train arrival time

、甚至还包括査询吋需要的用户身份信息（ID号、用户名称、身份证件号、港澳通行证）、验证码等等信息。 It also includes information such as the user identity information (ID number, user name, ID number, Hong Kong and Macau Pass), verification code, etc. that are required for the inquiry.

[0058] 应理解的是，所述终端可以包括智能李行车、智能运输车、智能托运车、汽车[0058] It should be understood that the terminal may include a smart driving vehicle, a smart transport vehicle, a smart carrier, and a car.

、或其他的具备运输和带通信网络功能的终端设备，本发明实施例不作限定。 The embodiment of the present invention is not limited to the terminal device that has the functions of transport and communication network.

[0059] S102、根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息。 [0059] S102. Query, according to the travel query information in the travel query request, the corresponding key service information from the data service library.

[0060] 本发明实施例中，所述终端可以根据所述出行査询请求中的出行査询信息，从相应地数据服务库中査询出对应的关键服务信息。 In the embodiment of the present invention, the terminal may query the corresponding key service information from the corresponding data service database according to the travel query information in the travel query request.

[0061] 应理解的是，如果用户输入的出行査询请求是针对航班 /车班信息的咨询査询请求，则所述终端从所述数据服务库中査询出的是针对于所述出行査询信息所对应的出行班次推荐信息。也即是用户想通过所述终端去査询对应的航班 /车班出行信息吋，所述终端通过数据服务库的相关搜索査询，输出对应的航班 /车班出行推荐信息，该航班 /车班出行推荐信息包括用户搜索出行线路上的运行航班 / 车班班次信息。 [0061] It should be understood that if the travel inquiry request input by the user is a consultation query request for flight/shift information, the terminal queries from the data service library for the travel. Query information office Corresponding travel recommendation information. That is, the user wants to query the corresponding flight/shift information through the terminal, and the terminal outputs the corresponding flight/train travel recommendation information through the related search query of the data service library, the flight/vehicle The class travel recommendation information includes the user searching for the flight/shift shift information on the travel route.

[0062] 如果用户的出行査询请求是针对用户已在商务电子平台（如 12306火车购票官网）上已购买的出行班次订单（订购）信息的査询，相应地所述终端通过从数据服务库中査询出与之相对应的用户已订购的出行班次订购信息，如用户已订购的航班 /车班的班次、出行吋间、到达吋间、出行起点地址、到达终点地址、出行检票口等等信息。 [0062] If the user's travel inquiry request is an inquiry for the travel order (order) information that the user has purchased on the business electronic platform (such as the 12306 train ticket official website), the terminal passes the data service accordingly. The library queries the corresponding travel order order information that the user has ordered, such as the flight/shift time of the user, the travel time, the arrival time, the travel destination address, the arrival end address, and the ticket gate. And so on.

[0063] 可选的，所述终端还可以从数据服务库中搜索并査询出行路线上当天或近期 ( 如一周内）的天气 /气象信息，以便用户根据搜索的天气信息来决定是否选择当前出行、或者对已订购的出行班次订购信息进行改签或退票等操作；如果用户还未订购，也可提示用户根据搜索的天气信息来选择订购哪天的出行航班车次 [0063] Optionally, the terminal may further search for and query weather/weather information of the current or near-term (eg, one week) on the travel route from the data service library, so that the user determines whether to select the current according to the searched weather information. Travel, or change or refund the ordered order information of the traveled order; if the user has not ordered, the user may also be prompted to select the day of travel based on the weather information searched.

[0064] S103、若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行。 [0064] S103. If the key service information is the travel order order information, output the corresponding travel shift ticket according to the travel shift order information, and guide and transport the user to the corresponding shift check waiting area to wait Check in the ticket.

[0065] 本发明实施例中，所述终端可以根据所述出行査询请求中的出行査询信息，从数据服务库中査询是否存在已订购的出行班次信息（也即是出行班次订购信息 ) ，若没有，则在继续从中搜索出与之相对应的出行班次推荐信息。 [0065] In the embodiment of the present invention, the terminal may query, according to the travel query information in the travel query request, whether the current travel shift information exists in the data service library (that is, the travel order information) ), if not, continue to search for the corresponding travel recommendation information corresponding to it.

[0066] 应理解的是，所述出行班次订购信息可以包括用户已订购的航班 /车班班次、出行起始吋间、出行到达吋间、出行终点地址、出行起始地址、检票口、出行日期等等信息。同理，所述出行班次推荐信息可以包括航班 /车班班次、出行起始吋间、出行到达吋间、出行终点地址、出行起始地址、出行日期、票价等等 f π息。 [0066] It should be understood that the travel order order information may include a flight/shift schedule ordered by the user, a travel start time, a travel arrival time, a travel destination address, a travel start address, a ticket gate, and a trip. Date and more. Similarly, the travel recommendation information may include a flight/car class shift, a travel start time, a travel arrival time, a travel destination address, a travel start address, a travel date, a fare, and the like.

[0067] 当所述终端査询到达所述关键服务信息为出行班次订购信息吋，那么所述终端可以根据所述出行班次订购信息中的出行班次、出行起始吋间、出行日期、出行到达吋间等等信息生成并输出对应的出行班次票据，以便用户拿着该出行班次票据检票并搭乘对应的出行班次出行。可选地，所述终端还可以获取所述用户的当前位置（也可以是所述终端的当前位置），接着根据所述用户的当前位置和确定的所述出行班订购信息的班次检票守候区生成对应的导航引领路线。所述终端可以根据所述导航引领路线进行导航，以将所述用户和 /或所述用户携带的行李物品引导并托运至对应的班次检票守候区，以等候检票出行。 [0067] When the terminal query arrives that the key service information is the travel order information, the terminal may arrive according to the travel time, the travel start time, the travel date, and the travel time in the travel order information. The information such as the daytime generation and output of the corresponding travel shift ticket, so that the user holds the travel class Check the ticket for the second ticket and travel on the corresponding travel time. Optionally, the terminal may further acquire a current location of the user (or may be a current location of the terminal), and then perform a ticket check waiting area according to the current location of the user and the determined travel order information. Generate a corresponding navigation lead route. The terminal may navigate according to the navigation leading route to guide and consign the user and/or the baggage items carried by the user to the corresponding shift check waiting area to wait for the ticket checking to travel.

[0068] 可选地，所述方法还包括：实吋监测所述导航引领路线的前方是否存在有障碍物；若有，则在距离所述障碍物的预设距离范围内检测通行道路，并重新修正所述导航引领路线，以绕过所述障碍物行进。 [0068] Optionally, the method further includes: monitoring whether there is an obstacle in front of the navigation leading route; if yes, detecting a transit road within a preset distance from the obstacle, and The navigation lead route is re-corrected to travel around the obstacle.

[0069] 可选地，所述终端具有障碍物检测***，其可通过诸如雷达传感器（LIDAR) 、激光传感器（RADAR) 、声呐传感器、双目视觉测距传感器等用于检测障碍物的传感器来检测所述导航引领路线前方预设距离（如前方 10米）内是否存在障碍物；如果存在，则在距离所述障碍物的预设距离范围内（如以障碍物为中心， 5米为半径的圆）检测允许通行的道路，以修正所述导航引领路线，绕过障碍物继续前行。 [0069] Optionally, the terminal has an obstacle detection system that can be used to detect an obstacle by a sensor such as a radar sensor (LIDAR), a laser sensor (RADAR), a sonar sensor, a binocular vision ranging sensor, or the like. Detecting whether there is an obstacle within a preset distance in front of the navigation leading route (such as 10 meters ahead); if present, within a preset distance from the obstacle (for example, a radius of 5 meters centered on the obstacle) Circle) Detects the roads that are allowed to pass, to correct the navigation lead route, and to continue to move around obstacles.

[0070] 其中可选地，所述根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息之后，还包括： [0070] Optionally, after the querying the corresponding key service information from the data service library according to the travel query information in the travel query request, the method further includes:

[0071] 若所述关键服务信息为出行班次推荐信息，则根据设定的吋间或价格顺序将所述出行班次推荐信息推送给所述用户。 [0071] If the key service information is the travel recommendation information, the travel recommendation information is pushed to the user according to the set time or price order.

[0072] 本发明实施例中，当所述终端査询的所述关键服务信息为出行班次推荐信息，那么所述终端可以根据按照吋间先后顺序或票价高低顺序或性价比（吋间结合票价）高低顺序以列表的形式将所述出行班次推荐信息推荐给所述用户，以便用户査询并订购相关的出行班次。 [0072] In the embodiment of the present invention, when the key service information queried by the terminal is travel recommendation information, the terminal may be in accordance with the order of the time or the order of the fare or the price/performance ratio. The price order is recommended to the user in the form of a list, so that the user can query and order the relevant travel time.

[0073] 其中可选地，所述方法还包括： [0073] Optionally, the method further includes:

[0074] 当运送所述用户到达所述班次检票守候区后，结合预存的服务等候地址生成对应的导航行驶路线； [0074] after the user is transported to the shift check waiting area, the corresponding navigation travel route is generated in combination with the pre-stored service waiting address;

[0075] 按照所述导航行驶路线进行导航，归位至所述服务等候地址，以等候下个用户的出行服务。 [0075] navigating according to the navigation driving route, homing to the service waiting address to wait for the next user's travel service.

[0076] 可选地，当所述终端将所述用户以及所述用户携带的行李等物品运送至对应的班次检票守候区位置后，所述终端可以根据预存的服务等候地址以及当前所在的班次检票守候区位置生成对应的导航行驶路线，以按照该导航行驶路线进行导航行驶，归位至所述服务等候地址，等待下个用户的出行服务。 [0076] Optionally, when the terminal transports the user and the baggage and the like carried by the user to the corresponding After the shift check-in area of the waiting area, the terminal may generate a corresponding navigation driving route according to the pre-stored service waiting address and the current ticket checking waiting area position, to perform navigation driving according to the navigation driving route, and return to the service waiting Address, waiting for the next user's travel service.

[0077] 同理，所述终端可以利用障碍物检测***中的用于检测障碍物的传感器来检测所述目标配送路线前方预设距离（如前方 10米）内是否存在障碍物；如果存在，则在距离所述障碍物的预设距离范围内（如以障碍物为中心， 5米为半径的圆 ) 检测允许通行的道路，以修正所述目标配送路线，绕过障碍物继续前行。 [0077] Similarly, the terminal may use a sensor for detecting an obstacle in the obstacle detection system to detect whether there is an obstacle within a preset distance (such as 10 meters ahead) of the target delivery route; if present, Then, within a predetermined distance from the obstacle (for example, a circle with a radius of 5 meters centered on the obstacle), the road that is allowed to pass is detected to correct the target delivery route, and the obstacle is continued to proceed.

[0078] 其中可选地，所述关键服务信息还包括出行路线上的天气信息，所述根据所述出行班次订购信息生成并输出对应的出行班次票据之前，还包括： [0078] Optionally, the key service information further includes weather information on the travel route, and the generating, according to the travel order order information, and outputting the corresponding travel ticket, further includes:

[0079] 判断所述天气信息是否满足预存的出行预警条件； [0079] determining whether the weather information satisfies a pre-stored travel warning condition;

[0080] 若是，则生成对应的提示信息，所述提示用于提示所述用户是否重新改签所述出行班次订购信息中的出行班次； [0080] If yes, generate corresponding prompt information, where the prompt is used to prompt the user whether to re-sign the travel shift in the travel order information;

[0081] 若否，则继续执行所述根据所述出行班次订购信息生成并输出对应的出行班次票据的步骤。 [0081] If no, the step of generating and outputting the corresponding travel ticket according to the travel order order information is continued.

[0082] 具体的，如果所述关键服务信息还包括所述出行路线上的天气信息，则所述终端将判断所述天气信息是否满足预存的出行预警条件，如果满足则生成对应的提示信息，以提示所述用户当前天气不适合出行，请确定是否需要重新改签或退订班次订购信息中的出行班次。如果检测到用户不需要改签等操作，还是按照原订购的出行班次订购信息中的班次进行出行，则继续执行所述根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行的步骤。或者，所述终端检测到所述天气信息不满足预存的出行预警条件，则所述终端还是继续执行所述根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行的步骤。 Specifically, if the key service information further includes weather information on the travel route, the terminal determines whether the weather information satisfies a pre-stored travel warning condition, and if yes, generates corresponding prompt information, To indicate that the current weather of the user is not suitable for travel, please determine whether it is necessary to re-sign or unsubscribe the travel shift in the order information. If it is detected that the user does not need to perform the operation such as change of the sign, or travels according to the shift in the original order travel order information, the travel ticket corresponding to the travel order order information is outputted, and the user is Guide and transport to the corresponding shift check-in area to wait for the check-in trip. Alternatively, if the terminal detects that the weather information does not meet the pre-stored travel warning condition, the terminal continues to execute the travel ticket corresponding to the travel order order information, and guides and transports the user. Go to the corresponding shift check-in waiting area to wait for the check-in travel.

[0083] 应理解的是，所述出行预警条件包括所述天气信息为雷鸣天气、雨雪天气、沙尘天气、台风天气、雾霾天气中的至少一项。也即是，当所述终端检测到所述出行路线上存在有诸如雨、雪、风、雷、沙尘、雾霾、或者能见度低于预设阈值的情况下，则所述终端可以提示用户是否还依据原订的出行班次订购信息进行出行，是否需要改签或退票等等。 [0083] It should be understood that the travel warning condition includes the weather information being at least one of thunder weather, rain and snow weather, sand dust weather, typhoon weather, and haze weather. That is, when the terminal detects that there is such a rain, snow, wind, thunder, sand, smog, or visibility below the preset threshold on the travel route, the terminal may prompt the user. Is it based on the order information of the original travel schedule? Travel, whether you need to change or refund, etc.

[0084] 本发明实施例通过获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息，接着根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息，若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行；这样可为用户提供诸如出行査询、输出出行班次票据、引导并运送用户到检票守候区等自助服务，减少由于人为参与环节带来的吋间延误和运营成本，提升出行服务的实用性，提高用户体验。 [0084] In the embodiment of the present invention, the travel query request of the user is carried by the travel query request of the user, and then the travel query information in the travel query request is used according to the travel query information. The corresponding service information is queried in the service library. If the key service information is the travel order information, the corresponding travel ticket is output according to the travel order information, and the user is guided and transported to the corresponding Shift check-in area to wait for check-in; this will provide users with self-service such as travel inquiries, exporting trip tickets, guiding and transporting users to the ticket gate waiting area, reducing the delay and operation caused by human participation. Cost, improve the practicality of travel services, and improve the user experience.

[0085] 请参见图 2，是本发明实施例的另一种出行服务方法的流程示意图，本发明实施例的所述方法可以应用在诸如智能行李车、智能托运车、智能运输车等具备运输和网络通信功能的终端中，具体可由这些终端的处理器来实现。本发明实施例的所述方法还包括如下步骤。 2 is a schematic flowchart of another travel service method according to an embodiment of the present invention. The method of the embodiment of the present invention can be applied to transportation such as a smart baggage cart, a smart cart, a smart transport vehicle, and the like. The terminals of the network communication function can be specifically implemented by the processors of these terminals. The method of an embodiment of the invention further comprises the following steps.

[0086] S201、获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息。 [0086] S201. Acquire a travel query request of the user, where the travel query request carries the travel query information of the user.

[0087] S202、根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息。 [0087] S202. Query, according to the travel query information in the travel query request, the corresponding key service information from the data service library.

[0088] S203、判断所述关键服务信息中的天气信息是否满足预存的出行预警条件；所述天气信息为雷鸣天气、雨雪天气、沙尘天气、台风天气、雾霾天气中的至少一项。 [0088] S203. Determine whether the weather information in the key service information satisfies a pre-stored travel warning condition; the weather information is at least one of thunder weather, rain and snow weather, sand dust weather, typhoon weather, and haze weather. .

[0089] 本发明实施例中，当所述终端判断到所述天气信满足预存的出行预警条件，则继续执行步骤 S204; 否则，执行步骤 S205。 In the embodiment of the present invention, when the terminal determines that the weather message satisfies the pre-stored travel warning condition, the process proceeds to step S204; otherwise, step S205 is performed.

[0090] S204、生成对应的提示信息，所述提示用于提示所述用户当前天气不适合出行[0090] S204. Generate corresponding prompt information, where the prompt is used to prompt the user that the current weather is not suitable for traveling.

，是否重新改签出行班次订购信息中的出行班次。 , Whether to change the travel time in the order information of the travel schedule.

[0091] S205、若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行。 [0091] S205. If the key service information is the travel order order information, output the corresponding travel shift ticket according to the travel shift order information, and guide and transport the user to the corresponding shift check waiting area to wait Check in the ticket.

[0092] S206、若所述关键服务信息为出行班次推荐信息，则根据设定的吋间或价格顺序将所述出行班次推荐信息推送给所述用户。 [0092] S206. If the key service information is travel recommendation information, according to the set time or price The travel recommendation information is pushed to the user.

[0093] S207、当运送所述用户到达所述班次检票守候区后，结合预存的服务等候地址生成对应的导航行驶路线。 [0093] S207. After the user arrives at the shift check-in area, the corresponding navigation route is generated in combination with the pre-stored service waiting address.

[0094] S208、按照所述导航行驶路线进行导航，归位至所述服务等候地址，以等候下个用户的出行服务。 [0094] S208. Navigate according to the navigation driving route, and return to the service waiting address to wait for the next user's travel service.

[0095] S209、实吋监测所述导航行驶路线的前方是否存在有障碍物。 [0095] S209. Check whether there is an obstacle in front of the navigation driving route.

[0096] 本发明实施例中，当所述终端监测到所述导航行驶路线的前方存在有障碍物吋，则继续执行步骤 S210; 否则，结束流程。 [0096] In the embodiment of the present invention, when the terminal detects that there is an obstacle in front of the navigation driving route, step S210 is continued; otherwise, the process ends.

[0097] S210、在距离所述障碍物的预设距离范围内检测通行道路，并重新修正所述导航行驶路线，以绕过所述障碍物行进。 [0097] S210. Detect a transit road within a preset distance range from the obstacle, and re-correct the navigation travel route to bypass the obstacle.

[0098] 本发明实施例通过获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息，接着根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息，若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行；这样可为用户提供诸如出行査询、输出出行班次票据、引导并运送用户到检票守候区等自助服务，减少由于人为参与环节带来的吋间延误和运营成本，提升出行服务的实用性，提高用户体验。 [0098] In the embodiment of the present invention, the travel query request of the user is carried by the travel query request of the user, and then the travel query information in the travel query request is used according to the travel query information. The corresponding service information is queried in the service library. If the key service information is the travel order information, the corresponding travel ticket is output according to the travel order information, and the user is guided and transported to the corresponding Shift check-in area to wait for check-in; this will provide users with self-service such as travel inquiries, exporting trip tickets, guiding and transporting users to the ticket gate waiting area, reducing the delay and operation caused by human participation. Cost, improve the practicality of travel services, and improve the user experience.

[0099] 请参见图 3，是本发明实施例的一种终端的结构示意图，本发明实施例的所述装置可以可设置在诸如智能行李车、智能托运车等具备运输和带网络通信功能的终端中，所述终端 3包括： 3 is a schematic structural diagram of a terminal according to an embodiment of the present invention. The device in the embodiment of the present invention may be disposed in a transportation and network communication function, such as a smart baggage car and a smart carrier. In the terminal, the terminal 3 includes:

[0100] 获取单元 301，用于获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息； [0100] The obtaining unit 301 is configured to obtain a travel query request of the user, where the travel query request carries the travel query information of the user;

[0101] 査询单元 302，用于根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息； [0101] The query unit 302 is configured to query, according to the travel query information in the travel query request, the corresponding key service information from the data service library;

[0102] 处理单元 303，用于若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行。 [0103] 本发明实施例通过获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息，接着根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息，若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行；这样可为用户提供诸如出行査询、输出出行班次票据、引导并运送用户到检票守候区等自助服务，减少由于人为参与环节带来的吋间延误和运营成本，提升出行服务的实用性，提高用户体验。 [0102] The processing unit 303 is configured to: if the key service information is the travel order order information, output the corresponding travel shift ticket according to the travel shift order information, and guide and transport the user to the corresponding shift check waiting District, to wait for the check-in to travel. [0103] In the embodiment of the present invention, the travel query request of the user is carried by the travel query request of the user, and then the travel query information in the travel query request is used according to the travel query information. The corresponding service information is queried in the service library. If the key service information is the travel order information, the corresponding travel ticket is output according to the travel order information, and the user is guided and transported to the corresponding Shift check-in area to wait for check-in; this will provide users with self-service such as travel inquiries, exporting trip tickets, guiding and transporting users to the ticket gate waiting area, reducing the delay and operation caused by human participation. Cost, improve the practicality of travel services, and improve the user experience.

[0104] 本发明实施例中涉及的各个单元的具体实现可参考图 1至图 2对应实施例中相关功能单元或者实施步骤的描述，在此不赘述。 For a specific implementation of the various units involved in the embodiments of the present invention, reference may be made to the description of related functional units or implementation steps in the corresponding embodiments in FIG. 1 to FIG. 2, and details are not described herein.

[0105] 请一并参见图 4，是本发明实施提供的另一种终端的结构示意图，所述终端 3包括上述的获取单元 301、査询单元 302，处理单元 303; 其中，所述终端还包括： [0106] 推送单元 304，用于若所述关键服务信息为出行班次推荐信息，则根据设定的吋间或价格顺序将所述出行班次推荐信息推送给所述用户。 [0105] Please refer to FIG. 4, which is a schematic structural diagram of another terminal provided by the implementation of the present invention. The terminal 3 includes the foregoing obtaining unit 301, the query unit 302, and the processing unit 303. The method includes: [0106] The pushing unit 304 is configured to: when the key service information is the travel recommendation information, push the travel recommendation information to the user according to the set time or price order.

[0107] 其中可选地，所述终端还包括： [0107] Optionally, the terminal further includes:

[0108] 生成单元 305，用于当运送所述用户到达所述班次检票守候区后，结合预存的服务等候地址生成对应的导航行驶路线； [0108] a generating unit 305, configured to generate a corresponding navigation driving route by combining the pre-stored service waiting address after the user arrives at the shift check-in waiting area;

[0109] 导航单元 306，用于按照所述导航行驶路线进行导航，归位至所述服务等候地址，以等候下个用户的出行服务。 [0109] The navigation unit 306 is configured to perform navigation according to the navigation driving route, and return to the service waiting address to wait for the next user's travel service.

[0110] 其中可选地，所述终端还包括： [0110] Optionally, the terminal further includes:

[0111] 监测单元 307，用于实吋监测所述导航行驶路线的前方是否存在有障碍物； [0112] 修正单元 308，用于若所述监测单元 307的监测结果为有，则在距离所述障碍物的预设距离范围内检测通行道路，并重新修正所述导航行驶路线，以绕过所述障碍物行进。 [0111] The monitoring unit 307 is configured to monitor whether there is an obstacle in front of the navigation driving route; [0112] a correction unit 308, configured to: if the monitoring result of the monitoring unit 307 is yes, at the distance The passing road is detected within a preset distance range of the obstacle, and the navigation driving route is re-corrected to bypass the obstacle.

[0113] 其中可选地，所述关键服务信息还包括出行路线上的天气信息，所述终端还包括： [0113] Optionally, the key service information further includes weather information on a travel route, and the terminal further includes:

[0114] 判断单元 309，用于判断所述天气信息是否满足预存的出行预警条件； [0114] The determining unit 309 is configured to determine whether the weather information meets a pre-stored travel warning condition;

[0115] 提示单元 310，用于若所述判断单元的判断结果为是，则生成对应的提示信息，所述提示用于提示所述用户是否重新改签所述出行班次订购信息中的出行班次；若所述判断单元 309的判断结果为否，则通知所述处理单元 303继续执行所述根据所述出行班次订购信息生成并输出对应的出行班次票据的步骤。 [0115] The prompting unit 310 is configured to generate corresponding prompt information if the determination result of the determining unit is yes And the prompting is used to prompt the user to re-sign the travel shift in the travel order information; if the judgment result of the determining unit 309 is negative, the processing unit 303 is notified to continue to execute the basis The step of generating the shift order order information and outputting the corresponding travel shift ticket is described.

[0116] 其中可选地，所述出行预警条件包括所述天气信息为雷鸣天气、雨雪天气、沙尘天气、台风天气、雾霾天气中的至少一项。 [0116] Optionally, the travel warning condition includes the weather information being at least one of thunder weather, rain and snow weather, sand dust weather, typhoon weather, and haze weather.

[0117] 本发明实施例通过获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息，接着根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息，若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行；这样可为用户提供诸如出行査询、输出出行班次票据、引导并运送用户到检票守候区等自助服务，减少由于人为参与环节带来的吋间延误和运营成本，提升出行服务的实用性，提高用户体验。 [0117] In the embodiment of the present invention, the travel query request of the user is carried by the travel query request of the user, and then the travel query information in the travel query request is used according to the travel query information. The corresponding service information is queried in the service library. If the key service information is the travel order information, the corresponding travel ticket is output according to the travel order information, and the user is guided and transported to the corresponding Shift check-in area to wait for check-in; this will provide users with self-service such as travel inquiries, exporting trip tickets, guiding and transporting users to the ticket gate waiting area, reducing the delay and operation caused by human participation. Cost, improve the practicality of travel services, and improve the user experience.

[0118] 本发明实施例中涉及的各个单元的具体实现可参考图 1至图 3对应实施例中相关功能单元或者实施步骤的描述，在此不赘述。 For a specific implementation of the various units involved in the embodiments of the present invention, reference may be made to the description of related functional units or implementation steps in the corresponding embodiments in FIG. 1 to FIG. 3, and details are not described herein.

[0119] 请参见图 5，图 5为本发明实施例公幵的另一种终端的结构示意图。本实施例的终端包括：至少一个处理器 601、通信接口 602、用户接口 603和存储器 604，处理器 601、通信接口 602、用户接口 603和存储器 604可通过总线或者其它方式连接，本发明实施例以通过总线 605连接为例。其中， [0119] Please refer to FIG. 5. FIG. 5 is a schematic structural diagram of another terminal according to an embodiment of the present invention. The terminal of this embodiment includes: at least one processor 601, a communication interface 602, a user interface 603, and a memory 604. The processor 601, the communication interface 602, the user interface 603, and the memory 604 can be connected by using a bus or other manner. Take the connection through the bus 605 as an example. among them,

[0120] 处理器 601可以是通用处理器，例如中央处理器（Central Processing Unit, CPU [0120] The processor 601 may be a general purpose processor, such as a central processing unit (CPU).

[0121] 通信接口 602可以为有线接口（例如以太网接口）或无线接口（例如蜂窝网络接口或使用无线局域网接口），用于与其他终端或网站进行通信。本发明实施例中，通信接口 602具体用于获取用户的出行査询请求或推送出行班次推荐信息给用户。 [0121] Communication interface 602 can be a wired interface (eg, an Ethernet interface) or a wireless interface (eg, a cellular network interface or using a wireless local area network interface) for communicating with other terminals or websites. In the embodiment of the present invention, the communication interface 602 is specifically configured to obtain a travel inquiry request of the user or push the travel recommendation information to the user.

[0122] 用户接口 603具体可为触控面板，包括触摸屏和触控屏，用于检测触控面板上的操作指令，用户接口 603也可以是物理按键或者鼠标。用户接口 603还可以为显示屏，用于输出、显示图像或数据。 [0123] 存储器 604可以包括易失性存储器（Volatile Memory) ，例如随机存取存储器 (Random Access [0122] The user interface 603 may specifically be a touch panel, including a touch screen and a touch screen, for detecting an operation instruction on the touch panel, and the user interface 603 may also be a physical button or a mouse. The user interface 603 can also be a display screen for outputting, displaying images or data. [0123] The memory 604 may include a Volotile Memory, such as a random access memory (Random Access).

Memory , RAM) ；存储器也可以包括非易失性存储器（Non- Volatile Memory) ，例如只读存储器 (Read-Only Memory , ROM) 、快闪存储器（Flash Memory ) 、硬盘 (Hard Disk Drive, HDD) 或固态硬盘 ( Solid-State Drive, SSD) ；存储器 604还可以包括上述种类的存储器的组合。存储器 604用于存储一组程序代码，处理器 601用于调用存储器 604中存储的程序代码，执行如下操作： Memory, RAM) ; Memory can also include non-volatile memory (Non-Volatile Memory), such as Read-Only Memory (ROM), Flash Memory, Hard Disk Drive (HDD) Or Solid State Drive (SSD); The memory 604 may also include a combination of the above types of memories. The memory 604 is used to store a set of program code, and the processor 601 is used to call the program code stored in the memory 604 to perform the following operations:

[0124] 获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息 [0124] obtaining a travel query request of the user, where the travel query request carries the travel query information of the user

[0125] 根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息； [0125] querying, according to the travel query information in the travel query request, the corresponding key service information from the data service library;

[0126] 若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行。 [0126] If the key service information is the travel order order information, the corresponding travel shift ticket is output according to the travel shift order information, and the user is guided and transported to the corresponding shift check waiting area to wait for the check-in ticket to travel. .

[0127] 其中可选地，所述根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息之后，还包括： [0127] Optionally, after the querying the corresponding key service information from the data service library according to the travel query information in the travel query request, the method further includes:

[0128] 若所述关键服务信息为出行班次推荐信息，则根据设定的吋间或价格顺序将所述出行班次推荐信息推送给所述用户。 [0128] If the key service information is the travel recommendation information, the travel recommendation information is pushed to the user according to the set time or price order.

[0129] 其中可选地，所述方法还包括： [0129] Optionally, the method further includes:

[0130] 当运送所述用户到达所述班次检票守候区后，结合预存的服务等候地址生成对应的导航行驶路线； [0130] after the user is transported to the shift check-in area, the corresponding navigation route is generated in combination with the pre-stored service waiting address;

[0131] 按照所述导航行驶路线进行导航，归位至所述服务等候地址，以等候下个用户的出行服务。 [0131] navigating according to the navigation driving route, homing to the service waiting address to wait for the next user's travel service.

[0132] 其中可选地，所述关键服务信息还包括出行路线上的天气信息，所述根据所述出行班次订购信息生成并输出对应的出行班次票据之前，还包括： [0132] Optionally, the key service information further includes weather information on the travel route, and the generating, according to the travel schedule information, and outputting the corresponding travel ticket, the method further includes:

[0133] 判断所述天气信息是否满足预存的出行预警条件； [0133] determining whether the weather information satisfies a pre-stored travel warning condition;

[0134] 若是，则生成对应的提示信息，所述提示用于提示所述用户是否重新改签所述出行班次订购信息中的出行班次； [0135] 若否，则继续执行所述根据所述出行班次订购信息生成并输出对应的出行班次票据的步骤。 [0134] If yes, generate corresponding prompt information, where the prompt is used to prompt the user whether to re-sign the travel shift in the travel order information; [0135] If no, the step of generating and outputting the corresponding travel ticket according to the travel order order information is continued.

[0136] 其中可选地，所述出行预警条件包括：所述天气信息为雷鸣天气、雨雪天气、沙尘天气、台风天气、雾霾天气中的至少一项。 [0136] Optionally, the travel warning condition comprises: the weather information is at least one of a thunder weather, a rain and snow weather, a sandstorm weather, a typhoon weather, and a haze weather.

[0137] 本发明实施例通过获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息，接着根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息，若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行；这样可为用户提供诸如出行査询、输出出行班次票据、引导并运送用户到检票守候区等自助服务，减少由于人为参与环节带来的吋间延误和运营成本，提升出行服务的实用性，提高用户体验。 [0137] In the embodiment of the present invention, the travel query request of the user is carried by the travel query request of the user, and then the travel query information in the travel query request is used according to the travel query information. The corresponding service information is queried in the service library. If the key service information is the travel order information, the corresponding travel ticket is output according to the travel order information, and the user is guided and transported to the corresponding Shift check-in area to wait for check-in; this will provide users with self-service such as travel inquiries, exporting trip tickets, guiding and transporting users to the ticket gate waiting area, reducing the delay and operation caused by human participation. Cost, improve the practicality of travel services, and improve the user experience.

[0138] 本发明实施例还提供一种计算机存储介质，其中，该计算机存储介质可存储有程序，该程序执行吋包括上述方法实施例中记载的任何出行服务方法的部分或全部步骤。 [0138] The embodiment of the present invention further provides a computer storage medium, wherein the computer storage medium can store a program, and the program execution includes some or all of the steps of any travel service method described in the foregoing method embodiments.

[0139] 需要说明的是，对于前述的各方法实施例，为了简单描述，故将其都表述为一系列的动作组合，但是本领域技术人员应该知悉，本发明并不受所描述的动作顺序的限制，因为依据本发明，某些步骤可以采用其他顺序或者同吋进行。其次，本领域技术人员也应该知悉，说明书中所描述的实施例均属于优选实施例，所涉及的动作和模块并不一定是本发明所必须的。 [0139] It should be noted that, for the foregoing method embodiments, for the sake of simple description, they are all expressed as a series of action combinations, but those skilled in the art should know that the present invention is not subject to the described action sequence. The limitation is that, in accordance with the present invention, certain steps may be performed in other orders or in the same manner. In the following, those skilled in the art should also understand that the embodiments described in the specification are all preferred embodiments, and the actions and modules involved are not necessarily required by the present invention.

[0140] 在上述实施例中，对各个实施例的描述都各有侧重，某个实施例中没有详述的部分，可以参见其他实施例的相关描述。 [0140] In the foregoing embodiments, the descriptions of the various embodiments are different, and the parts that are not detailed in an embodiment may refer to related descriptions of other embodiments.

[0141] 在本申请所提供的几个实施例中，应该理解到，所揭露的装置，可通过其它的方式实现。例如，以上所描述的装置实施例仅仅是示意性的，例如所述单元的划分，仅仅为一种逻辑功能划分，实际实现吋可以有另外的划分方式，例如多个单元或组件可以结合或者可以集成到另一个***，或一些特征可以忽略，或不执行。另一点，所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口，装置或单元的间接耦合或通信连接，可以是电性或其它的形式。 [0141] In the several embodiments provided by the present application, it should be understood that the disclosed device may be implemented in other manners. For example, the device embodiments described above are merely illustrative. For example, the division of the unit is only a logical function division, and the actual implementation may have another division manner, for example, multiple units or components may be combined or may be Integration into another system, or some features can be ignored, or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some interface, device or unit, and may be electrical or otherwise. Style.

[0142] 所述作为分离部件说明的单元可以是或者也可以不是物理上分幵的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。 [0142] The unit described as a separate component may or may not be physically distributed, and the component displayed as a unit may or may not be a physical unit, that is, may be located in one place, or may be distributed to multiple On the network unit. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.

[0143] 另外，在本发明的各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现，也可以采用软件功能单元的形式实现。 In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above integrated unit can be implemented either in the form of hardware or in the form of a software functional unit.

[0144] 所述集成的单元如果以软件功能单元的形式实现并作为独立的产品销售或使用吋，可以存储在一个计算机可读取存储介质中。基于这样的理解，本发明的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的全部或部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括若干指令用以使得一台计算机设备（可为个人计算机、服务器或者网络设备等）执行本发明各个实施例所述方法的全部或部分步骤。而前述的存储介质包括： U盘、只读存储器（ROM, Read-Only [0144] The integrated unit, if implemented in the form of a software functional unit and sold or used as a standalone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may contribute to the prior art or all or part of the technical solution may be embodied in the form of a software product stored in a storage medium. A number of instructions are included to cause a computer device (which may be a personal computer, server or network device, etc.) to perform all or part of the steps of the methods of the various embodiments of the present invention. The foregoing storage medium includes: a USB flash drive, a read only memory (ROM, Read-Only)

Memory) 、随机存取存储器 (RAM, Random Access Memory) 、移动硬盘、磁碟或者光盘等各种可以存储程序代码的介质。 Memory, Random Access Memory (RAM), removable hard disk, disk or optical disk, and other media that can store program code.

[0145] 以上所述，以上实施例仅用以说明本发明的技术方案，而非对其限制；尽管参照前述实施例对本发明进行了详细的说明，本领域的普通技术人员应当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分技术特征进行等同替换；而这些修改或者替换，并不使相应技术方案的本质脱离本发明各实施例技术方案的范围。 The above embodiments are only used to illustrate the technical solutions of the present invention, and are not intended to be limiting; although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that The technical solutions described in the foregoing embodiments may be modified, or some of the technical features may be equivalently substituted; and the modifications or substitutions do not depart from the scope of the technical solutions of the embodiments of the present invention.

技术问题 technical problem

问题的解决方案 Problem solution

发明的有益效果 Advantageous effects of the invention

Claims

权利要求书 Claim

[权利要求 1] 一种出行服务方法，其特征在于，所述方法包括： [Claim 1] A travel service method, the method comprising:

获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息； Obtaining a travel inquiry request of the user, where the travel query request carries the travel inquiry information of the user;

根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息； Determining corresponding key service information from the data service library according to the travel query information in the travel query request;

若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行。 If the key service information is the travel order order information, the corresponding travel ticket is output according to the travel order order information, and the user is guided and transported to the corresponding shift check waiting area to wait for the check-in travel.

[权利要求 2] 如权利要求 1所述的方法，其特征在于，所述根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息之后，还包括： [Claim 2] The method according to claim 1, wherein, according to the travel query information in the travel query request, after querying the corresponding key service information from the data service library, Includes:

若所述关键服务信息为出行班次推荐信息，则根据设定的吋间或价格顺序将所述出行班次推荐信息推送给所述用户。 If the key service information is the travel recommendation information, the travel recommendation information is pushed to the user according to the set time or price order.

[权利要求 3] 如权利要求 1所述的方法，其特征在于，所述方法还包括： [Claim 3] The method according to claim 1, wherein the method further comprises:

当运送所述用户到达所述班次检票守候区后，结合预存的服务等候地址生成对应的导航行驶路线； After the user is transported to the shift check-in area, the corresponding navigation route is generated in combination with the pre-stored service waiting address;

按照所述导航行驶路线进行导航，归位至所述服务等候地址，以等候下个用户的出行服务。 Navigation is performed according to the navigation route, and is returned to the service waiting address to wait for the next user's travel service.

[权利要求 4] 如权利要求 3所述的方法，其特征在于，所述方法还包括： [Claim 4] The method according to claim 3, wherein the method further comprises:

实吋监测所述导航行驶路线的前方是否存在有障碍物； Actually monitoring whether there is an obstacle in front of the navigation driving route;

若有，则在距离所述障碍物的预设距离范围内检测通行道路，并重新修正所述导航行驶路线，以绕过所述障碍物行进。 If so, the road is detected within a predetermined distance from the obstacle and the navigation route is re-corrected to bypass the obstacle.

[权利要求 5] 如权利要求 1-4任一项所述的方法，其特征在于，所述关键服务信息还包括出行路线上的天气信息，所述根据所述出行班次订购信息生成并输出对应的出行班次票据之前，还包括： [Claim 5] The method according to any one of claims 1 to 4, wherein the key service information further includes weather information on a travel route, and the generating and outputting the corresponding information according to the travel order information Before the travel ticket, it also includes:

判断所述天气信息是否满足预存的出行预警条件；若是，则生成对应的提示信息，所述提示用于提示所述用户是否重新改签所述出行班次订购信息中的出行班次； Determining whether the weather information satisfies a pre-stored travel warning condition; if yes, generating corresponding prompt information, the prompt is used to prompt the user whether to re- Change the travel time in the order information of the travel schedule;

若否，则继续执行所述根据所述出行班次订购信息生成并输出对应的出行班次票据的步骤。 If not, the step of generating and outputting the corresponding travel ticket according to the travel order order information is continued.

[权利要求 6] —种终端，其特征在于，所述终端包括： [Claim 6] The terminal, wherein the terminal includes:

获取单元，用于获取用户的出行査询请求，所述出行査询请求携带有所述用户的出行査询信息； An obtaining unit, configured to obtain a travel query request of the user, where the travel query request carries the travel query information of the user;

査询单元，用于根据所述出行査询请求中的出行査询信息，从数据服务库中査询出对应的关键服务信息； a query unit, configured to query, according to the travel query information in the travel query request, the corresponding key service information from the data service library;

处理单元，用于若所述关键服务信息为出行班次订购信息，则根据所述出行班次订购信息输出对应的出行班次票据，并将所述用户引导和运送到对应的班次检票守候区，以等候检票出行。 The processing unit is configured to: if the key service information is the travel order order information, output the corresponding travel shift ticket according to the travel shift order information, and guide and transport the user to the corresponding shift check waiting area to wait Check in the ticket.

[权利要求 7] 如权利要求 6所述的终端，其特征在于，所述终端还包括： [Claim 7] The terminal according to claim 6, wherein the terminal further includes:

推送单元，用于若所述关键服务信息为出行班次推荐信息，则根据设定的吋间或价格顺序将所述出行班次推荐信息推送给所述用户。 The pushing unit is configured to: when the key service information is travel recommendation information, push the travel recommendation information to the user according to the set time or price order.

[权利要求 8] 如权利要求 6所述的终端，其特征在于，所述终端还包括： [Claim 8] The terminal according to claim 6, wherein the terminal further includes:

生成单元，用于当运送所述用户到达所述班次检票守候区后，结合预存的服务等候地址生成对应的导航行驶路线； a generating unit, configured to generate a corresponding navigation driving route according to the stored service waiting address after the user arrives at the shift check waiting area;

导航单元，用于按照所述导航行驶路线进行导航，归位至所述服务等候地址，以等候下个用户的出行服务。 The navigation unit is configured to navigate according to the navigation driving route, and return to the service waiting address to wait for the next user's travel service.

[权利要求 9] 如权利要求 8所述的终端，其特征在于，所述终端还包括： [Claim 9] The terminal according to claim 8, wherein the terminal further includes:

监测单元，用于实吋监测所述导航行驶路线的前方是否存在有障碍物修正单元，用于若所述监测单元的监测结果为有，则在距离所述障碍物的预设距离范围内检测通行道路，并重新修正所述导航行驶路线，以绕过所述障碍物行进。 a monitoring unit, configured to monitor whether there is an obstacle correction unit in front of the navigation driving route, and if the monitoring result of the monitoring unit is yes, detecting in a preset distance range from the obstacle Passing the road, and re-correcting the navigation travel route to travel around the obstacle.

[权利要求 10] 如权利要求 6-9任一项所述的终端，其特征在于，所述关键服务信息还包括出行路线上的天气信息，所述终端还包括：判断单元，用于判断所述天气信息是否满足预存的出行预警条件；提示单元，用于若所述判断单元的判断结果为是，则生成对应的提示信息，所述提示用于提示所述用户是否重新改签所述出行班次订购信息中的出行班次；若所述判断单元的判断结果为否，则通知所述处理单元继续执行所述根据所述出行班次订购信息生成并输出对应的出行班次票据的步骤。 [Claim 10] The terminal according to any one of claims 6 to 9, wherein the key service information further includes weather information on a travel route, and the terminal further includes: a determining unit, configured to determine Whether the weather information satisfies the pre-existing travel warning conditions; a prompting unit, configured to: if the determination result of the determining unit is yes, generate corresponding prompt information, where the prompt is used to prompt the user whether to re-sign the travel shift in the travel order order information; If the judgment result of the judging unit is no, the processing unit is notified to continue to execute the step of generating and outputting the corresponding travel shift ticket according to the travel shift order information.

[权利要求 11] 一种终端，其特征在于，所述终端包括用户接口、通信接口、存储器和处理器；其中，所述处理器执行如上权利要求 1-5中任一项所述的方法。 [Claim 11] A terminal, comprising: a user interface, a communication interface, a memory, and a processor; wherein the processor performs the method according to any one of claims 1-5.