WO2018166339A1 - Procédé de traitement d'informations - Google Patents

Procédé de traitement d'informations Download PDF

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Publication number
WO2018166339A1
WO2018166339A1 PCT/CN2018/077030 CN2018077030W WO2018166339A1 WO 2018166339 A1 WO2018166339 A1 WO 2018166339A1 CN 2018077030 W CN2018077030 W CN 2018077030W WO 2018166339 A1 WO2018166339 A1 WO 2018166339A1
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WO
WIPO (PCT)
Prior art keywords
information
important
reply
merged
determining
Prior art date
Application number
PCT/CN2018/077030
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English (en)
Chinese (zh)
Inventor
李晓蕾
Original Assignee
中兴通讯股份有限公司
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Filing date
Publication date
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Publication of WO2018166339A1 publication Critical patent/WO2018166339A1/fr

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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/043Real-time or near real-time messaging, e.g. instant messaging [IM] using or handling presence information
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/52User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046Interoperability with other network applications or services
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/224Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/226Delivery according to priorities

Definitions

  • the present disclosure relates to the field of software interface operations, and in particular, to an information processing method, apparatus, and system.
  • Social software such as WeChat and QQ are more and more widely used in daily life. These social software are not only a network tool for communication, but also a tool for information sharing. Under normal circumstances, users can create a multi-user group on these platforms for information sharing. However, while sharing information, sometimes other group members in the group are required to send replies or confirmations. When there are more members, the reply message and/or group speech will gradually accumulate and exceed the range displayed on the single screen of the terminal. At this point, the group members need to view the important sharing information before sliding the screen. Due to the need to view the important shared information by sliding the screen, on the one hand, the user experience is not good, on the other hand, it is easy to miss some important information.
  • the group information in the social software will display the sender and the content one by one according to the sending time, and the excessive number of subsequent non-critical information will exceed the single-screen display range, making it difficult for the user to view the important information in front, or even missing. Some information. Therefore, in order to enhance the user experience of such scenarios, a new processing scheme of group chat information is needed.
  • a method, apparatus, and system for processing group chat information are provided.
  • the user can view the important information and the reply information in front without excessive sliding operation.
  • a method for processing group chat information including the steps of: determining important information in group chat information; determining reply information for responding to the important information; The merging process is performed in response to the reply information of the important information to obtain merged information.
  • the step of determining important information in the group chat information includes:
  • the determining of the reply information used to respond to the important information comprises: parsing the received information, obtaining a sender, a sending time, a type of information, and a sending content; according to the sending time and Sending content, determining whether the received information and the information previously sent by other group members are the same family information; and if the received information is the same family information as the information sent by other group members, determining the location
  • the information is reply information in response to the important information.
  • the step of determining whether the received information and the information previously sent by other group members are the same family information includes: if the received information is sent before other group members The information is the same or equivalent information in the same time period, and it is determined that the received information is the same family information as the information sent by other group members.
  • the step of performing a merge process on the reply information used to respond to the important information to obtain the merged information includes: incorporating the received information into information previously transmitted by other group members And adding an identifier characterizing the merge information to generate merge information; or the received information is merged into the merge information that has been previously generated.
  • the method for processing the group chat information further includes: preferentially displaying the merged information or the important information, and displaying other information in chronological order.
  • a storage medium in which a program for implementing a processing method of the above-described group chat information is stored.
  • a processing apparatus for group chat information including: an important information determining module, configured to determine important information in group chat information; and a reply information determining module, configured to determine The reply information of the important information; and the reply information combining module, configured to combine the reply information used to respond to the important information to obtain the merged information.
  • the apparatus further includes: an information display module, configured to preferentially display the merged information or the important information, and display other information in a time sequence.
  • a processing system for group chat information including: a processor and a memory storing the processor executable instructions, wherein when the processor executes the instruction, the implementation is as follows Operation: Determine important information in the group chat information;
  • the system further includes: a display for preferentially displaying the merged information or the important information, and displaying the other information in chronological order.
  • FIG. 1 is a flowchart of a method for processing group chat information according to an embodiment of the present disclosure
  • FIG. 2 is a block diagram of a processing apparatus for group chat information provided according to an embodiment of the present disclosure
  • FIG. 3 is a structural diagram of a processing system of group chat information provided according to an embodiment of the present disclosure
  • FIG. 4 is a flow chart showing the steps of implementing the information processing module shown in FIG. 3;
  • FIG. 5 is a schematic diagram of data of the same content provided according to the embodiment shown in FIG. 4;
  • FIG. 5 is a schematic diagram of data of the same content provided according to the embodiment shown in FIG. 4;
  • FIG. 6 is a schematic diagram of data of content similar information provided according to the embodiment shown in FIG. 4;
  • FIG. 7 is a schematic diagram of a process of merging two general information according to the embodiment shown in FIG. 4;
  • FIG. 8 is a schematic diagram of a process of combining a piece of general information into one piece of merge information according to the embodiment shown in FIG. 4;
  • FIG. 9 is a schematic diagram of a process of merging semantic content according to the embodiment shown in FIG. 4;
  • Figure 10 is a flow chart showing the steps of implementing the user interface module shown in Figure 3;
  • FIG. 11 is a flow chart showing an implementation step of identifying important information of the information processing module shown in FIG. 3;
  • Figure 12 is a diagram showing a database structure according to the embodiment shown in Figure 11;
  • FIG. 13 is a schematic diagram of a process of identifying important information provided according to the embodiment shown in FIG. 11;
  • FIG. 14 is a flow chart showing the steps of implementing the display of important information of the user interface module shown in FIG.
  • FIG. 1 is a flowchart of a method of processing group chat information provided according to an embodiment of the present disclosure. As shown in FIG. 1, the method for processing the group chat information includes the following steps:
  • Step S101 Determine important information in the group chat information.
  • step S101 the received information is parsed to obtain a sender, a sending time, a type of information, and a sending content, and it is determined whether the sending content includes preset information (for example, "notification", “alert”, “announcement” Or, wherein, if it is determined that the preset content is included in the sending content, determining that the information from the sender is important information, and adding an identifier representing the important information to the important information, so as to be in the user interface
  • the important information is displayed.
  • the group member opens the group chat interface and loads the information, and judges whether the loaded information is important information according to the identifier indicating the important information in the information. If the information indicating the important information exists in the information, the loaded information is Important information.
  • the important information is preferentially displayed on the user interface. For example, the important information is displayed in a group chat window or in a pop-up prompt interface.
  • Step S102 Determine reply information used to respond to the important information.
  • step S102 the received information is parsed to obtain a sender, a sending time, an information type, and a sending content, and according to the sending time and the sending content, it is determined whether the information sent by the other group members is the same family. information. For example, when the information sent by the other group members is the same or equivalent information in the same time period, it is determined that the information is the same family information as the information previously sent by other group members. If the received information is the same family information as the information previously sent by other group members, it is determined that the received information is reply information in response to the important information.
  • Step S103 Perform a merge process on the reply information used to respond to the important information to obtain merge information.
  • step S103 the information is merged into the information previously sent by other group members, and the identifier representing the merge information is added, the merge information is generated, or the information is merged into the previously generated merge information, so as to be
  • the user interface displays the merged information.
  • the sender of the important information opens the group chat interface and loads the information, and judges whether the loaded information is the merged information according to the identifier of the merged information in the information. If the information indicating the merged information exists in the information, the loaded information is Consolidate information.
  • the merge information is preferentially displayed on the user interface. For example, the merge information is displayed in a group chat window or in a pop-up prompt interface.
  • the received information is displayed in the group chat window in chronological order.
  • step S101 to step S103 are included.
  • the storage medium may be a ROM/RAM, a magnetic disk, an optical disk, or the like.
  • FIG. 2 is a block diagram of a processing device for group chat information provided in accordance with an embodiment of the present disclosure.
  • the processing apparatus of the group chat information includes:
  • An important information determining module 201 configured to determine important information in the group chat information
  • a reply information determining module 202 configured to determine reply information used to respond to the important information
  • the reply information merge module 203 is configured to perform merge processing on the reply information used to respond to the important information to obtain merge information.
  • the device further includes: an information display module 204, configured to preferentially display the merged information or the important information, and display other information in chronological order.
  • the important information determining module 201 parses the received information to obtain a sender, a sending time, a type of information, and a sending content, wherein the parsing result includes By setting information (for example, "notification”, “alert”, “announcement”, etc.), it is determined that the information from the sender is important information, and an identifier representing the important information is added to the important information.
  • the information display module 204 may determine that the information that needs to be displayed is important information according to the identifier during loading of the information that needs to be displayed. At this time, the information display module 204 preferentially displays the important information. For example, the information display module 204 displays the important information in a group chat window or in a pop-up prompt box.
  • the reply information determining module 202 parses the received information to obtain a sender, a sending time, a type of information, and a sending content, according to the sending time and the sending content, and determining that the information is sent before the other group members are When the family information is determined, the information is determined to be reply information in response to the important information. At this time, the reply information combining module 203 merges the information into the information previously sent by the other group members, adds the identifier that represents the merged information, and generates the merged information, or merges the information into the previously generated merged information. .
  • the information display module 204 determines, according to the identifier, that the information that needs to be displayed is the merge information during loading of the information that needs to be displayed. At this time, the information display module 204 preferentially displays the merge information.
  • the embodiment of the present disclosure further provides a processing system for group chat information, including a processor and a memory storing the processor executable instructions, wherein the processor may perform the following operations when executing the instruction:
  • the reply information used to respond to the important information is merged to obtain merge information.
  • the system also includes:
  • a display for preferentially displaying the combined information and/or the important information For example, the merge information and/or the important information are preferentially displayed in the group chat window, or the merge information and/or the important information is displayed in a prompt box popped up in the user interface.
  • the display is also used to display other information in chronological order.
  • the embodiment of the present disclosure can change the existing group chat information viewing mode by using software on the terminal, and can allow the user to view the previous important information without performing excessive sliding screen operations.
  • the group manager posts an important notification in the system and requires all group members to read and reply to the information they have read or received.
  • each member's reply will be arranged in the group chat window in order of time.
  • a plurality of pieces of reply information can be recombined and displayed in the form of a single piece of information; at the same time, all member names that send the information can be viewed by the piece of combined information focused in the window. .
  • group members who see the information later do not need to view the notification by sliding the screen; on the other hand, it is easy for the information publisher to count which group members have read the important notification.
  • FIG. 3 is a structural diagram of a system provided in accordance with another embodiment of the present disclosure. From the system structure, as shown in FIG. 3, the system of this embodiment mainly includes:
  • the information processing module 301 is configured to identify a single or multiple pieces of information content in the group, perform information combination or organization according to the recognition result, and send the combined or collated information to the user interface;
  • the user interface portion 302 is configured to perform effective display in accordance with the information format of the information processing module 301.
  • the implementation process of the information processing module 301 includes the following steps:
  • Step S401 Receive a group information
  • Step S402 parsing the group information to obtain a sender (ie, sender), time (ie, transmission time), and information content (ie, sending content), and writing the sender, time, and information content into the database;
  • a sender ie, sender
  • time ie, transmission time
  • information content ie, sending content
  • Step S403 It is determined whether the group information belongs to the same family information by comparing the content and time of the previous piece of information. If yes, the process proceeds to step S404, and if no, the process proceeds to step S406.
  • the information comparison mainly includes distinguishing the degree of content similarity within the same time period.
  • the requirements of the same time period are mainly used to emphasize the timeliness of information combination, such as five minutes, ten minutes, one hour or one day.
  • Content similarity is determined based on the rules of commonly used responses.
  • the reply here is not limited to text information, but also an emoji.
  • Fig. 5 shows data of the same content information.
  • the information types of information 1 and information 2 are the same and the contents are the same.
  • the transmission times of information 1 and information 2 differ by 4 seconds, within a predefined range of aging. Therefore, it is considered that information 2 and information 1 belong to the same family information.
  • Fig. 6 shows data of information similar in content.
  • the information types of information 1 and information 2 are the same.
  • the transmission times of information 1 and information 2 differ by 4 seconds, within a predefined range of aging.
  • the contents of information 1 and information 2 are different but belong to the same semantics. Therefore, it is also considered that information 2 and information 1 belong to the same family information.
  • the rules for judging the same semantics can be set according to the usage habits in the software design process.
  • the implementation process of the information processing module 301 further includes the following steps:
  • Step S404 determining whether the system is set to similar information merge display, wherein, if yes, proceeding to step S405, and if not, proceeding to step S406;
  • Step S405 The group information is merged into the previous similarity information, and the piece group information is recorded as the merge information.
  • Figure 7 shows the process of merging two general information. There is a flag bit in the information data for identifying whether it is merge information, where 0 represents general information and 1 represents merge information.
  • the information 2 is merged into the information 1 (ie, written information 1), and the flag bit for identifying whether the merge information is used is modified to 1, and the sender is in the order of Fill in the "Senders" list in turn.
  • the start and end time of the merged information (that is, the first group information and the transmission time of the last group information) are written in the "send time” list, and the information type and content remain unchanged.
  • Fig. 8 shows a process of incorporating a piece of general information into one piece of merge information, in which information 2 (general information) is incorporated into information 1 (merger information).
  • information 2 general information
  • information 1 merger information
  • the information 2 can be incorporated into the information 1.
  • the content of the first piece of information can be written as the merged content in the "send content” list of the merged information when the content is merged.
  • the combined content is the content of the message 1, that is, "received”.
  • the implementation process of the information processing module 301 further includes the following steps:
  • Step S406 Add a single piece of information or merged information to the database for display and operation of the user interface.
  • the user interface is mainly used to display and operate group chat information. As shown in FIG. 10, the implementation process of the user interface module 302 includes the following steps:
  • Step S1001 The user opens the group chat interface
  • Step S1002 Loading information in the database one by one;
  • Step S1003 confirm whether the currently loaded information is merge information, if yes, proceed to step S1004, and if not, proceed to step S1005;
  • Step S1004 Display the merged content in the user interface according to the format of the merged information, hide multiple senders, and display the merged information sent by multiple people in the location of the sender of the information; when the user clicks the piece of information through the mouse or the touch screen , showing all senders (ie senders or senders) by popping up bubbles or interfaces;
  • Step S1005 Display information in a normal format.
  • the system can also identify important information based on keywords preset by the user or the system.
  • the system still includes an information processing module 301 and a user interface 302, wherein the information processing module 301 is mainly used to identify important information.
  • the implementation process of the information processing module 301 includes the following steps:
  • Step S1101 The user receives the group information.
  • Step S1102 Perform content analysis on the piece group information, and save the group information according to the database structure, as shown in FIG. 12, wherein if the flag bit indicating "whether important information" is 1, it indicates the piece.
  • the group information is important information. If the flag for indicating "whether important information” is 0, it means that the group information is not important information, and the default initial value of the flag indicating "whether important information” is used therein. Is 0; writing the flag bit to the database structure;
  • Step S1103 Extracting the sender and the keyword in the content, wherein the preset condition of the keyword may be automatically set by the system or predefined by the user (for example, there are keywords such as “important”, “alert”, “notification”, etc. in the sent content. And determining whether the sender is a group owner or an administrator;
  • Step S1104 comparing the received information and the preset information to confirm whether the content of the article is important information, wherein, if yes, proceed to step S1105, and if not, proceed to step S1106;
  • Step S1105 setting a flag bit for indicating "whether important information" is set to 1,
  • the flag bit for indicating "whether important information" is 0 before recognition, and the flag bit for indicating "whether important information” is 1 after recognition;
  • Step S1106 Add the group information to a database for display and operation of the user interface.
  • the user interface 302 is primarily used to prompt important information to the user. As shown in FIG. 14, the implementation process of the user interface 302 includes the following steps:
  • Step S1401 Open a group chat interface
  • Step S1402 Loading information in the database one by one;
  • Step S1403 determining whether there is important information in the unread content according to the flag bit, if yes, proceed to step S1404, and if not, proceed to step S1405;
  • Step S1404 displaying important information by popping up a prompt box, or positioning the interface to the location of the important information;
  • Step S1405 Positioning the latest information according to the normal mode.
  • the user can easily see the previous important information.

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Computing Systems (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

La présente invention concerne un procédé, un dispositif, et un système de traitement d'informations. Le procédé comprend les étapes suivantes consistant à : déterminer des informations importantes dans des informations de conversation de groupe ; déterminer des informations de réponse utilisées pour répondre aux informations importantes ; et fusionner les informations de réponse utilisées pour répondre aux informations importantes de sorte à obtenir des informations fusionnées.
PCT/CN2018/077030 2017-03-13 2018-02-23 Procédé de traitement d'informations WO2018166339A1 (fr)

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CN201710144786.8A CN108574624A (zh) 2017-03-13 2017-03-13 一种群组聊天信息的处理方法、装置及***
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CN112399005B (zh) * 2019-08-16 2022-05-27 腾讯科技(深圳)有限公司 一种会话数据处理方法、装置以及计算机可读存储介质
CN112714055B (zh) * 2019-10-25 2022-10-25 成都鼎桥通信技术有限公司 宽带集群通信的点对点短消息阅读确认方法、装置和***

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