WO2018027496A1 - Method, system, and terminal for shipment information service and processing method and terminal - Google Patents

Method, system, and terminal for shipment information service and processing method and terminal Download PDF

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Publication number
WO2018027496A1
WO2018027496A1 PCT/CN2016/094010 CN2016094010W WO2018027496A1 WO 2018027496 A1 WO2018027496 A1 WO 2018027496A1 CN 2016094010 W CN2016094010 W CN 2016094010W WO 2018027496 A1 WO2018027496 A1 WO 2018027496A1
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WO
WIPO (PCT)
Prior art keywords
logistics
information
service
recipient
handover
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PCT/CN2016/094010
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French (fr)
Chinese (zh)
Inventor
朱亮红
朱萍
Original Assignee
朱亮红
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Application filed by 朱亮红 filed Critical 朱亮红
Priority to CN201680001291.3A priority Critical patent/CN106464741A/en
Priority to PCT/CN2016/094010 priority patent/WO2018027496A1/en
Publication of WO2018027496A1 publication Critical patent/WO2018027496A1/en

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management

Definitions

  • the present invention relates to the field of information services, and in particular, to a logistics information service method, system, terminal, processing method and terminal.
  • the recipient often buys a lot of items on the Internet, so it often happens that the recipient receives a lot of calls from different courier companies, and the recipient also needs to receive logistics items frequently, in the case of more items received. It will take up too much of the work and living time of the recipient and affect the normal life and work of the recipient.
  • a logistics information service method comprising: acquiring logistics information of an associated logistics service party, the logistics information including at least recipient identification information; and identifying, by the recipient identification information And/or the account associated with the recipient identification information sends the logistics information and the corresponding logistics service guide to the recipient; and confirms whether the feedback information of the recipient is obtained, and if so, at least determines the logistics handover based on the feedback information.
  • the service party sends the determined information of the logistics handover service party to the logistics service party, the logistics handover service party and/or the recipient.
  • a logistics information service system comprising: a first obtaining module, configured to acquire logistics information of an associated logistics service party, where the logistics information is The first sending module is configured to send the logistics information and the corresponding logistics service guide to the recipient by using the recipient identification information and/or the account associated with the recipient identification information; The second sending module confirms whether the feedback information of the recipient is obtained, and if yes, determines at least the logistics handover service party according to the feedback information, and sends the determined information of the logistics handover service party to the logistics service party, the logistics Hand over the servant and/or the recipient.
  • a logistics information service terminal including: a receiving module, configured to receive a logistics service guide sent by the logistics information service system; and a selecting module, configured to select at least a logistics handover according to the logistics service guide a service party; and a feedback module for feeding back information selected by the recipient to the logistics information service system.
  • a logistics information service method including: receiving a logistics service guide sent by the foregoing logistics information service system; selecting at least a logistics handover service party according to the logistics service guide; and selecting a recipient The information is fed back to the logistics information service system.
  • a logistics information processing method including: obtaining at least a logistics information, a logistics service party, and a logistics handover service party information determined by a sender through the foregoing logistics information service system; and the logistics information, The information of the logistics service party and the latest information of the logistics handover service party are sent to the logistics handover service party; the logistics state information fed back by the logistics handover service party is obtained.
  • a logistics information processing terminal including: a receiving module, configured to acquire at least a logistics information, a logistics service party, and a logistics handover service party information determined by the sender through the foregoing logistics information service system;
  • the sending module is configured to send the logistics information, the information of the logistics service party, and the latest information of the logistics delivery service party to the logistics handover service party; and
  • the feedback acquisition module is configured to obtain the logistics state information fed back by the logistics handover service party.
  • the present invention has the following advantages: when the recipient has a logistics to be received, the logistics service party (for example, a courier company) inputs the logistics information into the system, and the logistics information includes at least the recipient identification information, thereby identifying The recipient, after receiving the logistics information, the system sends the logistics information and the corresponding logistics service guide to the recipient through the recipient identification information and/or the account associated with the recipient identification information, which may be sent To the recipient's terminal, after receiving the logistics information, the recipient selects a logistics handover service provider according to the logistics service guidance, and can further select the logistics handover mode or the logistics handover time. If the recipient does not operate, the system Automatically select a logistics handover service party according to the preset rules.
  • the logistics service party for example, a courier company
  • the logistics handover service party When the logistics handover service party receives the corresponding express delivery component from the logistics service party, it can transfer according to the logistics selected by the recipient. The method is sent to the recipient, or the recipient can pick it up, and at the same time, according to the logistics handover time selected by the recipient, the recipient can conveniently complete the receipt, so that the recipient can follow the self.
  • Demand selection logistics delivery service party, handover method, handover time greatly improve the convenience of the recipient to receive the courier, save the time for the recipient to receive the courier, and also save the delivery time and delivery cost of the logistics service party.
  • FIG. 1 is a flowchart of a logistics information service method according to an embodiment of the present invention.
  • FIG. 2 is a flowchart of a logistics information service method according to another embodiment of the present invention.
  • FIG. 3 is a flow chart of a logistics information service method according to another embodiment of the present invention.
  • FIG. 4 is a flowchart of a logistics information service method according to another embodiment of the present invention.
  • FIG. 5 is a flowchart of a logistics information service method according to another embodiment of the present invention.
  • FIG. 6 is a flowchart of a logistics information service method according to still another embodiment of the present invention.
  • FIG. 7 is a schematic diagram of a logistics information service system according to an embodiment of the present invention.
  • FIG. 8 is a schematic diagram of a logistics information service terminal according to an embodiment of the present invention.
  • FIG. 9 is a flow chart of a logistics information service method according to an embodiment of the present invention.
  • Figure 10 is a schematic diagram of a logistics information processing terminal according to an embodiment of the present invention.
  • Figure 11 is a flow chart showing a method of processing logistics information according to an embodiment of the present invention.
  • the recipient device, the client, the network device, the network, and the like are merely examples, and other existing or future possible computer devices or networks, as applicable to the present invention, are also included in the present invention. Within the scope of protection, and is hereby incorporated by reference.
  • first first
  • second second
  • first first
  • second second
  • server and the recipient terminal are only examples, and other existing or future network devices and clients may be applicable to the present invention, and should also be included in the scope of protection of the present invention. Included here. Further, the embodiments of the present invention are merely illustrative, and the embodiments and the embodiments may be freely combined, and a plurality of embodiments may be combined as long as the effects of the present invention can be achieved.
  • this embodiment discloses a logistics information service method, where the method includes:
  • Step S101 Acquire logistics information of the associated logistics service party, where the logistics information includes at least the recipient identification information.
  • the logistics service party generally refers to a courier company, a logistics enterprise, etc., which is a service party that delivers courier parts, or a business that needs to complete logistics distribution.
  • the logistics information generally refers to the express waybill information or the delivery order information, including the sender information, the recipient identification information, the item related information, etc., and enters the system after the waybill is formed.
  • the logistics information may further include a purchase link of the commodity, etc., so that the recipient needs to view or When you purchase a product, you can use the purchase link to reach the interface of the product at any time to view and purchase it, which is convenient for the recipient.
  • the identification information may be various communication methods of the recipient, such as a phone, a qq, a mailbox, a WeChat account, a Weibo, and the like.
  • Step S102 Send the logistics information and the corresponding logistics service guide to the recipient by using the recipient identification information and/or the account associated with the recipient identification information.
  • the logistics service guide refers to information for reminding the recipient to perform the receipt or confirmation and changing the logistics handover service party (logistics collection and delivery party) or the delivery method or delivery time.
  • the account may be associated with identification information of one or more recipients, such as a family member or a colleague, and the recipient identification information may simultaneously include contact information of multiple communication channels, such as a phone, a qq, a mailbox, WeChat account and so on. Since multiple account numbers or other contact methods can be bound to one account, multiple courier company's waybills can be concentrated in one account, which enables centralized collection of shipments from different sources and different arrival times.
  • the recipient Zhang San has to receive the express mail 1, 2, 3, the recipient identification information in the shipment is the mobile phone number 1390000000*, the mobile phone 1380000000*, the landline 075526******, and the three identification information are all associated.
  • Zhang San’s account in the system at this time, Zhang San’s three contact methods will receive the corresponding express information and service guide, and Zhang San’s account will receive the express mail information and service guide for express mail 1, 2 and 3.
  • Zhang San can choose the same logistics handover service provider for the three logistics parts to carry out the logistics collection and delivery service. After the logistics delivery service party receives the shipment, it will deliver the goods at a certain time.
  • Step S103 confirm whether the feedback information of the recipient is obtained, and if yes, execute step S104, determine at least the logistics handover service party of the logistics according to the feedback information, and send the information of the determined logistics handover service party to the logistics service party.
  • the logistics handover service party, the logistics collection and delivery service when the logistics handover service party receives the courier from the logistics service party, and then delivers the courier to the recipient, completing the final step in the express delivery process.
  • Provide delivery service to the address of the recipient's address which can be an individual or a team or even a network box (such as a receiving station).
  • the advantage of this is that the recipient can hand over the courier of all of the different courier companies to one party for collection and delivery.
  • the feedback information of the recipient further includes determining a logistics handover manner and/or a logistics handover time of the logistics handover service party
  • the step S103 may further include: transferring the determined logistics to the service provider.
  • the logistics handover method and/or the logistics handover time are sent to the logistics handover service party. This will allow the recipient to determine a more specific way of receiving logistics, such as the way of logistics handover, home delivery, logistics handover time, June 1, 2016
  • the logistics handover service party will deliver the courier to the door at this time. Of course, it can only choose one of the logistics handover mode or the logistics handover time. The remaining unselected ones will be allocated by the logistics handover service provider.
  • step S105 the logistics handover service party is determined according to the preset rule, and the information of the determined logistics handover service party is simultaneously sent to the logistics service party, the recipient party, and the logistics handover. Service party.
  • the logistics handover service party can be determined according to a preset rule when the recipient does not select the logistics handover service party, and the preset rule can be set according to the distance from the recipient, for example, selecting the nearest transaction to the recipient.
  • the logistics handover service party will then inform the recipient of the confirmed delivery server, and can also inform the logistics service provider and the logistics handover service party, so that the recipient can see the logistics handover service party, and the recipient can Choose self-delivery, send the door to the door, etc.
  • the logistics service party (for example, a courier company) inputs the logistics information into the system, and the logistics information includes at least the recipient identification information, thereby identifying the recipient, and the system is receiving
  • the logistics information and the corresponding logistics service guide are sent to the recipient through the recipient identification information and/or the account associated with the recipient identification information, which may be the terminal sent to the recipient.
  • the receiving party selects a logistics handover service party according to the logistics service guidance, and can further select the logistics handover mode or the logistics handover time. If the recipient does not operate, the system automatically selects one according to the preset rules.
  • the logistics handover service party when the logistics handover service party receives the corresponding courier from the logistics service party, can deliver it to the recipient according to the logistics handover mode selected by the recipient, or The party will pick it up at the same time, and deliver it according to the logistics handover time selected by the recipient, so that the recipient can conveniently complete the receipt and receive the goods.
  • the party can choose the logistics handover service party, handover mode and handover time according to their own needs, which greatly improves the convenience of the recipient to receive the courier, saves the time for the recipient to receive the courier, and saves the delivery time of the logistics service party. And delivery costs.
  • the recipient or sender can also view the specific information of the logistics handover service party, such as the photo of the dispatcher, so that the recipient or sender can make photos according to the photo when sending or receiving the courier.
  • Check improve the security of receiving and dispatching, avoid being mistakenly sent by courier or misdelivery.
  • you can also check the delivery staff through the cat's eye in the home to improve personal safety.
  • the method before performing step S102, the method further includes: step S106, confirming whether the recipient identification information is associated with a specific account, and if yes, performing the step S102, Recipient identification information and/or associated recipient ID
  • the account of the information sends the logistics service guide.
  • step S107 is executed, and the registration prompt information and/or the logistics service guide are sent to the recipient through the recipient identification information, so that the logistics service guide, the logistics information, and the like can be sent to the account of the recipient.
  • the registration reminder can be sent to the recipient according to the information on the logistics slip, so that the recipient can complete the registration in order to receive the courier.
  • a short message or other associated communication means to notify the recipient to select and feedback the receiving method, or to remind the recipient to enter the platform for operation or registration.
  • various communication methods such as telephone, qq, email, WeChat, Weibo, etc. are bound under the same account, and all express delivery with the above communication methods are automatically collected under the account.
  • the registered recipient can enter the platform to select the receiving method, such as the receiving end and the service mode selection, receiving time, etc., if not selected, it is assigned by the courier company or the system.
  • the method further includes:
  • step S108 it is determined whether the information of the logistics arrives at the logistics handover service party is obtained. If not, the process proceeds to step S109 to provide the recipient's permission to change the logistics handover service party and/or the logistics handover mode. In this way, before the logistics does not reach the logistics handover service party, the logistics handover service party and/or the logistics handover mode can be changed, so that when the recipient temporarily changes the receiving address or the receiving mode, the instant modification can be performed according to the demand. Receiving information, more convenient to collect logistics.
  • the method further comprises:
  • step S110 it is determined whether the logistics handover time is reached. If the logistics handover time is not reached, step S111 is performed to provide the recipient with the authority to change the logistics handover time. In this way, the handover time can be changed before the logistics arrives at the logistics handover time, so that when the recipient encounters an unexpected situation and cannot receive the delivery according to the previously scheduled time, the time can be changed to facilitate the recipient to collect the logistics.
  • the method further comprises:
  • step S112 it is determined whether the information that the recipient has received the logistics is obtained. If not, the process proceeds to step S113 to provide the recipient with the right to change the shipping address. In this way, the shipping address can be changed before the logistics is delivered, so that the receiving address can be changed when the receiving party encounters an unexpected situation and cannot receive the delivery according to the previously scheduled receiving address. The recipient collects the logistics.
  • the method further includes:
  • Step S114 Obtain real-time logistics status information provided by the logistics service provider, and send the real-time logistics status information to the corresponding recipient.
  • Logistics status synchronization means that the system picks up the courier in real time.
  • the company's logistics data so that the recipient can view the status of their own logistics in real time, thus facilitating their own delivery arrangements.
  • the logistics information further includes sender identification information
  • the method further includes:
  • step S115 the logistics information and the corresponding logistics service guide are sent to the corresponding sender's account by the sender's identification information and/or the account to which the sender identification information is associated. It can be understood that, if the corresponding sender's account number is not obtained, the registration prompt information is sent by the sender identification information, and the sender account information is obtained and the account registration is confirmed, and the sender account information is at least Includes one or more sender identification information.
  • the logistics information includes sender information and item information.
  • the method further includes:
  • Step S116 obtaining a resend logistics request sent by the recipient, and sending the resend logistics request to the sender;
  • Step S117 obtaining fee information fed back by the sender, and transmitting the fee information to the recipient;
  • Step S118 obtaining confirmation information that the recipient completes the payment
  • step S119 a new logistics slip is generated and sent to the sender.
  • the sender can send the logistics again by simple operation, which greatly facilitates the use of the recipient. For example, if the recipient buys an item on the shopping website, it feels good after receiving it. If you want to buy another one, you only need to initiate a request for re-purchase in the system and complete the payment, so that the sender can send it again. The item no longer needs the recipient to go to the shopping site to purchase.
  • the system includes a first obtaining module 201, a first sending module 202, and a second sending module 203.
  • the first obtaining module 201 is configured to acquire the logistics information of the associated logistics service party, where the logistics information includes at least the recipient identification information.
  • the first sending module 202 is configured to send the logistics information and the corresponding logistics service guide to the recipient by using the recipient identification information and/or the account that has associated the recipient identification information.
  • the logistics information further includes sender identification information
  • the first sending module is further configured to use the recipient identification information and/or an account and a sender that have associated the recipient identification information.
  • the identification information and/or the account that has been associated with the sender identification information, and the logistics service guide is sent to the recipient and the sender.
  • the logistics information generally refers to express waybill information or delivery order information, including sender information, recipient identification information, item related information, etc., and enters the system after the waybill is formed.
  • the logistics information may further include a purchase link of the product, etc., so that when the recipient needs to view or purchase the product, the purchase link can be used to reach the interface of the product at any time, thereby viewing and purchasing. For the convenience of the recipient.
  • the second sending module 203 is configured to confirm whether the feedback information of the recipient is obtained, and if yes, determine at least the logistics handover service party of the logistics according to the feedback information, and send the information of the determined logistics handover service party to the logistics.
  • the service party, the logistics handover service party and/or the recipient If the feedback information of the recipient is not obtained, the logistics handover service party is determined according to the preset rule, and the information of the determined logistics handover service party is sent to the logistics service party, the recipient party, and the logistics handover service party.
  • the feedback information of the recipient includes a logistics handover mode and a logistics handover time of the logistics handover service party, and the second sending module is further configured to transfer the determined logistics delivery service to the logistics delivery mode of the service provider. And/or the logistics handover time is sent to the logistics handover service party.
  • system further includes:
  • the query module 204 is configured to confirm whether the recipient identification information is associated with a specific account, and if yes, send the logistics service guide to the account by using the recipient identification information, otherwise pass the recipient identifier The information is sent to the recipient with registration prompt information and/or the logistics service guide, and the account registration is confirmed based on the registration information fed back by the recipient.
  • system further includes at least one of the first modification module 205, the second modification module 206, and the third modification module 207.
  • the first change module 205 is configured to determine whether the information of the logistics arrives at the logistics handover service party is obtained, and if not obtained, the recipient has the right to change the logistics handover service party and/or the logistics handover mode.
  • the first change module 205 is connected to the second sending module 203.
  • the second change module 206 is configured to determine whether the logistics handover time is reached, and if the logistics handover time is not reached, the recipient is provided with the authority to change the logistics handover time.
  • the second change module 206 is connected to the second sending module 203.
  • the third change module 207 is configured to determine whether the information that the recipient has received the logistics is obtained, and if not obtained, provide the receipt The party's permission to change the shipping address.
  • the third change module 207 is connected to the second sending module 203.
  • the system further includes a real-time monitoring module 208, configured to obtain real-time logistics status information provided by the logistics service provider, and send the real-time logistics status information to the corresponding recipient.
  • the real-time monitoring module 208 is connected to the logistics service party and the recipient. Synchronization of logistics status means that the system retrieves the logistics data of the courier company in real time, so that the recipient can check the status of his own logistics in real time, thus facilitating his own delivery arrangement.
  • the corresponding logistics information further includes sender identification information
  • the system further includes a third sending module 209, configured to pass the sender identification information and/or have associated the sender identification information.
  • the account sends the logistics service guide to the corresponding sender account. If the corresponding sender account is not obtained, the registration prompt information is sent to the sender identification information, and the sender account information is obtained and the account registration is confirmed.
  • the sender account information includes at least one or more Person identification information.
  • the logistics information includes sender information and item information; the system includes a retransmission module 210 for the user to again instruct the sender to resend the logistics by a simple operation.
  • the retransmission module 210 includes a request unit 211, a fee feedback unit 212, a payment confirmation unit 213, and a generation unit 214.
  • the requesting unit 211 is configured to obtain a resend logistics request sent by the recipient, and send the resend logistics request to the sender.
  • the fee feedback unit 212 is configured to obtain fee information fed back by the sender, and send the fee information to the recipient.
  • the payment confirmation unit 213 is configured to obtain confirmation information that the recipient completes the payment.
  • the generating unit 214 is configured to generate a new logistics slip and send it to the sender.
  • the embodiment discloses a logistics information service terminal, which is used by a recipient, for example, on a mobile terminal such as a mobile phone, for communicating with the above-mentioned logistics information service system, and includes a receiving module. 301. Select module 302 and feedback module 303.
  • the receiving module 301 is configured to receive the logistics service sent by the foregoing logistics information service system. Guidelines.
  • the selection module 302 is configured to select at least a logistics handover service party according to the logistics service guide.
  • the feedback module 303 is configured to feed back information selected by the recipient to the logistics information service system.
  • the recipient can receive the logistics information sent by the logistics information service system through the mobile terminal such as a mobile phone or a tablet, and view the logistics information through the terminal, and can also use the terminal to Operation, according to the willingness of the recipient to select the logistics service party, the item receiving point and other options, and feedback the information selected by the recipient to the logistics information service system, of course, can also feedback other information.
  • the mobile terminal such as a mobile phone or a tablet
  • the terminal can also use the terminal to Operation, according to the willingness of the recipient to select the logistics service party, the item receiving point and other options, and feedback the information selected by the recipient to the logistics information service system, of course, can also feedback other information.
  • the embodiment discloses a logistics information service method, which can be used in the logistics information service terminal in FIG. 8, and the method includes:
  • Step S401 Receive a logistics service guide sent by the foregoing logistics information service system
  • Step S402 selecting at least a logistics handover service party according to the logistics service guide;
  • Step S403 feeding back information selected by the recipient to the logistics information service system.
  • this embodiment discloses a logistics information processing terminal, which can be used by a sender, and includes a receiving module 501, a sending module 502, and a feedback obtaining module 503.
  • the receiving module 501 is configured to obtain at least the logistics information, the logistics service party, and the logistics handover service party information determined by the sender through the above-mentioned logistics information service system.
  • the sending module 502 is configured to send the logistics information, the information of the logistics service party, and the latest logistics handover service party information to the logistics handover service party.
  • the feedback obtaining module 503 is configured to obtain logistics state information fed back by the logistics handover service party.
  • the sender When the sender needs to ship the goods, the sender enters the logistics information, the logistics service party, the logistics handover service party information (including the above-mentioned logistics handover mode and service time) into the system, and the system obtains the logistics information.
  • the logistics information, the logistics service party, the logistics handover service party information, the logistics handover mode and the service time are sent to the logistics handover service party, so that the logistics handover service party can collect the sender's logistics according to the agreed manner.
  • the logistics service party will go to the logistics handover service provider to collect the logistics to be sent according to the user's choice, so that the sender can save time when sending the courier, and the sender only needs to send the courier to be sent on the system. Registration can be done, which greatly saves the sender's time to send the courier.
  • the embodiment discloses a logistics information processing method used by a sender.
  • a logistics information processing method used by a sender include:
  • Step S601 Obtain at least the logistics information, the logistics service party, and the logistics handover service party information determined by the sender through the above-mentioned logistics information service system.
  • Step S602 Send the logistics information, the logistics service party, and the logistics handover service party information to the logistics handover service party.
  • Step S603 Acquire logistics state information fed back by the logistics handover service party.
  • the sender When the sender needs to ship the goods, the sender inputs the logistics information, the logistics service party, the logistics handover service party information, the logistics handover mode and the service time into the system, and after the system obtains the logistics information, the logistics information is obtained.
  • the logistics service party, the logistics handover service party information, the logistics handover mode and the service time are sent to the logistics handover service party, so that the logistics handover service party can collect the sender's logistics according to the agreed manner, and then the logistics service party According to the user's choice, the logistics handover service party will collect the logistics to be sent, so that the sender can save time when sending the courier, and the sender only needs to register the courier to be sent on the system. Significantly saves the sender's time to send the courier.

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Abstract

A method for a shipment information service. The method comprises: acquiring shipment information of an associated shipment service party, the shipment information at least comprising identification information of a receiving party (S101); transmitting the shipment information and a corresponding shipment service guide to the receiving party on the basis of the identification information of the receiving party and/or an account associated with the identification information of the receiving party (S102); determining whether feedback information of the receiving party is acquired (S103); if yes, at least determining a shipment handover service party for the shipment on the basis of the feedback information, and transmitting information of the determined shipment handover service party to the shipment service party and to the shipment handover service party (S104); and if not, determining a shipment handover service party on the basis of a preset rule, simultaneously transmitting information of the determined shipment handover service party to the shipment service party, to the receiving party, and to the shipment handover service party (S105). As such, the receiving party is allowed to select a shipment handover service party as required by self, thus greatly increasing the degree of convenience of the receiving party in receiving an express delivery, saving time for the receiving party in receiving the express delivery, and also saving delivery time and delivery costs for the shipment service party.

Description

物流信息服务方法、***和终端及处理方法和终端Logistics information service method, system and terminal, processing method and terminal 技术领域Technical field
本发明涉及信息服务领域，尤其涉及一种物流信息服务方法、***和终端及处理方法和终端。The present invention relates to the field of information services, and in particular, to a logistics information service method, system, terminal, processing method and terminal.
背景技术Background technique
随着社会发展，电子商务快速普及，越来越多的收件方选择通过网络的方式进行购物。买家收件方在网上选择物品并下单，之后卖家收件方根据收件方的地址信息，通过物流将物品运送至收件方。在将物品运送中，派送员通常会预先与收件方进行联系，以确定快递送达时收件方是否方便接收快递，从而避免因收件方不在等原因造成快递无法接收的情形。With the development of society, e-commerce has become popular, and more and more recipients choose to shop online. The buyer's recipient selects the item online and places an order, after which the seller's recipient delivers the item to the recipient via logistics based on the address information of the recipient. In the delivery of the item, the dispatcher usually contacts the recipient in advance to determine whether the recipient is convenient to receive the courier when the delivery is fast, so as to avoid the situation that the courier cannot receive due to the absence of the recipient.
收件方经常会在网络上购买很多物品，因此经常会出现收件方接收到很多不同快递公司的电话，而且收件方也需要频繁的接收物流派件，在接收的物品较多的情况下，就会过多的占用收件方的工作、生活时间，影响收件方的正常生活和工作。The recipient often buys a lot of items on the Internet, so it often happens that the recipient receives a lot of calls from different courier companies, and the recipient also needs to receive logistics items frequently, in the case of more items received. It will take up too much of the work and living time of the recipient and affect the normal life and work of the recipient.
因此，如何让收件方更加节省接收物流或者发送物流的时间成为一个亟需解决的问题。Therefore, how to make the recipients save time in receiving logistics or sending logistics becomes an urgent problem to be solved.
发明内容Summary of the invention
本发明的目的是提供一种让收件方更加节省接收或者发送物流的时间的物流信息服务方法、***和终端。It is an object of the present invention to provide a logistics information service method, system and terminal that allows the recipient to more efficiently save time in receiving or transmitting the logistics.
在一个实施例中，提供一种物流信息服务方法，所述方法包括：获取已关联物流服务方的物流信息，所述物流信息中至少包括收件方标识信息；通过所述收件方标识信息和/或已关联该收件方标识信息的账户向收件方发送物流信息及对应的物流服务指引；以及确认是否获取到收件方的反馈信息，如果是，则根据反馈信息至少确定物流交接服务方，并将确定的物流交接服务方的信息发送至物流服务方、所述的物流交接服务方和/或所述收件方。In one embodiment, a logistics information service method is provided, the method comprising: acquiring logistics information of an associated logistics service party, the logistics information including at least recipient identification information; and identifying, by the recipient identification information And/or the account associated with the recipient identification information sends the logistics information and the corresponding logistics service guide to the recipient; and confirms whether the feedback information of the recipient is obtained, and if so, at least determines the logistics handover based on the feedback information. The service party sends the determined information of the logistics handover service party to the logistics service party, the logistics handover service party and/or the recipient.
在另一个实施例中，提供一种物流信息服务***，所述***包括：第一获取模块，用于获取已关联物流服务方的物流信息，所述物流信息中至 少包括收件方标识信息；第一发送模块，用于通过所述收件方标识信息和/或已关联该收件方标识信息的账户向收件方发送物流信息及对应的物流服务指引；第二发送模块，确认是否获取到收件方的反馈信息，如果是，则根据反馈信息至少确定物流交接服务方，并将确定的物流交接服务方的信息发送至物流服务方、所述的物流交接服务方和/或所述收件方。In another embodiment, a logistics information service system is provided, the system comprising: a first obtaining module, configured to acquire logistics information of an associated logistics service party, where the logistics information is The first sending module is configured to send the logistics information and the corresponding logistics service guide to the recipient by using the recipient identification information and/or the account associated with the recipient identification information; The second sending module confirms whether the feedback information of the recipient is obtained, and if yes, determines at least the logistics handover service party according to the feedback information, and sends the determined information of the logistics handover service party to the logistics service party, the logistics Hand over the servant and/or the recipient.
在另一个实施例中，提供一种物流信息服务终端，包括：接收模块，用于接收上述物流信息服务***发送的物流服务指引；选择模块，用于根据所述物流服务指引，至少选择物流交接服务方；以及反馈模块，用于将收件方选择的信息反馈到所述物流信息服务***。In another embodiment, a logistics information service terminal is provided, including: a receiving module, configured to receive a logistics service guide sent by the logistics information service system; and a selecting module, configured to select at least a logistics handover according to the logistics service guide a service party; and a feedback module for feeding back information selected by the recipient to the logistics information service system.
在另一个实施例中，提供一种物流信息服务方法，包括：接收上述的物流信息服务***发送的物流服务指引；根据所述物流服务指引，至少选择物流交接服务方；以及将收件方选择的信息反馈到所述物流信息服务***。In another embodiment, a logistics information service method is provided, including: receiving a logistics service guide sent by the foregoing logistics information service system; selecting at least a logistics handover service party according to the logistics service guide; and selecting a recipient The information is fed back to the logistics information service system.
在另一个实施例中，提供一种物流信息处理方法，包括：至少获取发件人通过上述的物流信息服务***确定的物流信息、物流服务方、物流交接服务方信息；将所述物流信息、物流服务方的信息以及最新的物流交接服务方信息发送至物流交接服务方；获取物流交接服务方反馈的物流状态信息。In another embodiment, a logistics information processing method is provided, including: obtaining at least a logistics information, a logistics service party, and a logistics handover service party information determined by a sender through the foregoing logistics information service system; and the logistics information, The information of the logistics service party and the latest information of the logistics handover service party are sent to the logistics handover service party; the logistics state information fed back by the logistics handover service party is obtained.
在另一个实施例中，提供一种物流信息处理终端，包括：收信模块，用于至少获取发件人通过上述的物流信息服务***确定的物流信息、物流服务方、物流交接服务方信息；发信模块，用于将所述物流信息、物流服务方的信息以及最新的物流交接服务方信息发送至物流交接服务方；反馈获取模块，用于获取物流交接服务方反馈的物流状态信息。In another embodiment, a logistics information processing terminal is provided, including: a receiving module, configured to acquire at least a logistics information, a logistics service party, and a logistics handover service party information determined by the sender through the foregoing logistics information service system; The sending module is configured to send the logistics information, the information of the logistics service party, and the latest information of the logistics delivery service party to the logistics handover service party; and the feedback acquisition module is configured to obtain the logistics state information fed back by the logistics handover service party.
相比现有技术，本发明具有以下优点：当收件方有待接收的物流，物流服务方(例如快递公司)将物流信息输入到***中，物流信息中至少包括收件方标识信息，从而识别收件方，***在接收到物流信息后，通过所述收件方标识信息和/或已关联该收件方标识信息的账户向收件方发送物流信息及对应的物流服务指引，可以是发送到该收件方的终端，收件方在收到物流信息后，根据物流服务指引选择一个物流交接服务方，还可以进一步选择物流交接方式或者物流交接时间，若收件方不进行操作，***根据预设规则自动选择一个物流交接服务方，当物流交接服务方从物流服务方处接收到该收件方相应的快递件后，就可以根据收件方选择的物流交接 方式派送到该收件方处，或者由该收件方自取等，同时按收件方选择的物流交接时间进行派送，这样收件方方便地完成了收货，让收件方可以根据自己需求选择物流交接服务方、交接方式、交接时间，极大的提高了收件方接收快递的便利性，节省了收件方接收快递的时间，也节省了物流服务方的派送时间和派送成本。Compared with the prior art, the present invention has the following advantages: when the recipient has a logistics to be received, the logistics service party (for example, a courier company) inputs the logistics information into the system, and the logistics information includes at least the recipient identification information, thereby identifying The recipient, after receiving the logistics information, the system sends the logistics information and the corresponding logistics service guide to the recipient through the recipient identification information and/or the account associated with the recipient identification information, which may be sent To the recipient's terminal, after receiving the logistics information, the recipient selects a logistics handover service provider according to the logistics service guidance, and can further select the logistics handover mode or the logistics handover time. If the recipient does not operate, the system Automatically select a logistics handover service party according to the preset rules. When the logistics handover service party receives the corresponding express delivery component from the logistics service party, it can transfer according to the logistics selected by the recipient. The method is sent to the recipient, or the recipient can pick it up, and at the same time, according to the logistics handover time selected by the recipient, the recipient can conveniently complete the receipt, so that the recipient can follow the self. Demand selection logistics delivery service party, handover method, handover time, greatly improve the convenience of the recipient to receive the courier, save the time for the recipient to receive the courier, and also save the delivery time and delivery cost of the logistics service party.
附图说明DRAWINGS
图1是本发明一实施例提供的一种物流信息服务方法的流程图；1 is a flowchart of a logistics information service method according to an embodiment of the present invention;
图2是本发明另一实施例提供的一种物流信息服务方法的流程图；2 is a flowchart of a logistics information service method according to another embodiment of the present invention;
图3是本发明又一实施例提供的一种物流信息服务方法的流程图；3 is a flow chart of a logistics information service method according to another embodiment of the present invention;
图4是本发明另一实施例提供的一种物流信息服务方法的流程图；4 is a flowchart of a logistics information service method according to another embodiment of the present invention;
图5是本发明又一实施例提供的一种物流信息服务方法的流程图；FIG. 5 is a flowchart of a logistics information service method according to another embodiment of the present invention; FIG.
图6是本发明再一实施例提供的一种物流信息服务方法的流程图；6 is a flowchart of a logistics information service method according to still another embodiment of the present invention;
图7是本发明一实施例的物流信息服务***的示意图；7 is a schematic diagram of a logistics information service system according to an embodiment of the present invention;
图8是本发明一实施例的物流信息服务终端的示意图；FIG. 8 is a schematic diagram of a logistics information service terminal according to an embodiment of the present invention; FIG.
图9是本发明一实施例的物流信息服务方法的流程图；9 is a flow chart of a logistics information service method according to an embodiment of the present invention;
图10是本发明一实施例的物流信息处理终端的示意图；Figure 10 is a schematic diagram of a logistics information processing terminal according to an embodiment of the present invention;
图11是本发明一实施例的物流信息处理方法的流程图。Figure 11 is a flow chart showing a method of processing logistics information according to an embodiment of the present invention.
具体实施方式detailed description
在更加详细地讨论示例性实施例之前应当提到的是，一些示例性实施例被描述成作为流程图描绘的处理或方法。虽然流程图将各项操作描述成顺序的处理，但是其中的许多操作可以被并行地、并发地或者同时实施。此外，各项操作的顺序可以被重新安排。当其操作完成时所述处理可以被终止，但是还可以具有未包括在附图中的附加步骤。所述处理可以对应于方法、函数、规程、子例程、子程序等等。Before discussing the exemplary embodiments in more detail, it should be noted that some exemplary embodiments are described as a process or method depicted as a flowchart. Although the flowcharts describe various operations as a sequential process, many of the operations can be implemented in parallel, concurrently or concurrently. In addition, the order of operations can be rearranged. The process may be terminated when its operation is completed, but may also have additional steps not included in the figures. The processing may correspond to methods, functions, procedures, subroutines, subroutines, and the like.
需要说明的是，所述收件方设备、客户端、网络设备和网络等仅为举例，其他现有的或今后可能出现的计算机设备或网络如可适用于本发明，也应包含在本发明保护范围以内，并以引用方式包含于此。It should be noted that the recipient device, the client, the network device, the network, and the like are merely examples, and other existing or future possible computer devices or networks, as applicable to the present invention, are also included in the present invention. Within the scope of protection, and is hereby incorporated by reference.
应当理解的是，虽然在这里可能使用了术语“第一”、“第二”等等来描述各个单元，但是这些单元不应当受这些术语限制。使用这些术语仅仅是为了将一个单元与另一个单元进行区分。举例来说，在不背离示例性 实施例的范围的情况下，第一单元可以被称为第二单元，并且类似地第二单元可以被称为第一单元。这里所使用的术语“和/或”包括其中一个或更多所列出的相关联项目的任意和所有组合。It should be understood that although the terms "first," "second," etc. may be used herein to describe the various elements, these elements should not be limited by these terms. These terms are used only to distinguish one unit from another. For example, without departing from the example In the case of the scope of the embodiments, the first unit may be referred to as a second unit, and similarly the second unit may be referred to as a first unit. The term "and/or" used herein includes any and all combinations of one or more of the associated listed items.
应当理解的是，当一个单元被称为“连接”或“耦合”到另一单元时，其可以直接连接或耦合到所述另一单元，或者可以存在中间单元。与此相对，当一个单元被称为“直接连接”或“直接耦合”到另一单元时，则不存在中间单元。应当按照类似的方式来解释被用于描述单元之间的关系的其他词语(例如“处于...之间”相比于“直接处于...之间”，“与...邻近”相比于“与...直接邻近”等等)。It will be understood that when a unit is referred to as "connected" or "coupled" to another unit, it can be directly connected or coupled to the other unit, or an intermediate unit can be present. In contrast, when a unit is referred to as being "directly connected" or "directly coupled" to another unit, there is no intermediate unit. Other words used to describe the relationship between the units should be interpreted in a similar manner (eg "between" and "directly between" and "adjacent to" Than "directly adjacent to", etc.).
这里所使用的术语仅仅是为了描述具体实施例而不意图限制示例性实施例。除非上下文明确地另有所指，否则这里所使用的单数形式“一个”、“一项”还意图包括复数。还应当理解的是，这里所使用的术语“包括”和/或“包含”规定所陈述的特征、整数、步骤、操作、单元和/或组件的存在，而不排除存在或添加一个或更多其他特征、整数、步骤、操作、单元、组件和/或其组合。The terminology used herein is for the purpose of describing the particular embodiments, The singular forms "a", "an", It is also to be understood that the terms "comprising" and """ Other features, integers, steps, operations, units, components, and/or combinations thereof.
还应当提到的是，在一些替换实现方式中，所提到的功能/动作可以按照不同于附图中标示的顺序发生。举例来说，取决于所涉及的功能/动作，相继示出的两幅图实际上可以基本上同时执行或者有时可以按照相反的顺序来执行。It should also be noted that, in some alternative implementations, the functions/acts noted may occur in a different order than that illustrated in the drawings. For example, two figures shown in succession may in fact be executed substantially concurrently or sometimes in the reverse order, depending on the function/acts involved.
下面结合附图和较佳的实施例对本发明作进一步说明。The invention will now be further described with reference to the drawings and preferred embodiments.
需要说明的是，服务器和收件方终端仅为举例，其他现有的或今后可能出现的网络设备和客户端如可适用于本发明，也应包含在本发明保护范围以内，并以引用方式包含于此。另外，本发明中的实施例仅为举例说明，实施例与实施例之间可以自由组合，多个实施例之间也可以组合，只要能够实现本发明中的效果即可。It should be noted that the server and the recipient terminal are only examples, and other existing or future network devices and clients may be applicable to the present invention, and should also be included in the scope of protection of the present invention. Included here. Further, the embodiments of the present invention are merely illustrative, and the embodiments and the embodiments may be freely combined, and a plurality of embodiments may be combined as long as the effects of the present invention can be achieved.
如图1所示，本实施例公开一种物流信息服务方法，所述方法包括：As shown in FIG. 1 , this embodiment discloses a logistics information service method, where the method includes:
步骤S101、获取已关联物流服务方的物流信息，所述物流信息中至少包括收件方标识信息。其中，所述物流服务方一般指快递公司、物流企业等运送快递件的服务方，也可以是需要完成物流配送的商家。所述物流信息一般指快递运单信息或者配送单信息，包括发件人信息、收件方标识信息、物品相关信息等，在运单形成以后进入到***中。本实施例中，所述物流信息还可以包括商品的购买链接等，这样就可以在收件方需要查看或 购买商品时，随时通过该购买链接到达该商品的界面，从而进行查看和购买，方便收件方的使用。所述标识信息可以是收件方的各种通信方式，例如电话、qq、邮箱、微信账号、微博等。Step S101: Acquire logistics information of the associated logistics service party, where the logistics information includes at least the recipient identification information. Among them, the logistics service party generally refers to a courier company, a logistics enterprise, etc., which is a service party that delivers courier parts, or a business that needs to complete logistics distribution. The logistics information generally refers to the express waybill information or the delivery order information, including the sender information, the recipient identification information, the item related information, etc., and enters the system after the waybill is formed. In this embodiment, the logistics information may further include a purchase link of the commodity, etc., so that the recipient needs to view or When you purchase a product, you can use the purchase link to reach the interface of the product at any time to view and purchase it, which is convenient for the recipient. The identification information may be various communication methods of the recipient, such as a phone, a qq, a mailbox, a WeChat account, a Weibo, and the like.
步骤S102、通过所述收件方标识信息和/或已关联该收件方标识信息的账户，向收件方发送物流信息及对应的物流服务指引。其中，本实施例中，所述物流服务指引指用于提醒收件方进行收件或者确认以及更改物流交接服务方(物流代收代送方)或配送方式或配送时间的信息。此外，所述账户可关联一个或多个收件方的标识信息，例如家人或同事等，且所述收件方标识信息可同时包含多种通信渠道的联系方式，例如电话、qq、邮箱、微信账号等。由于一个账户上可以绑定多个认证的电话号码或其他联系方式，多个快递公司的运单都可以集中在一个账户里，可以实现对不同来源、不同到达时间的快件进行集中收取。Step S102: Send the logistics information and the corresponding logistics service guide to the recipient by using the recipient identification information and/or the account associated with the recipient identification information. In the embodiment, the logistics service guide refers to information for reminding the recipient to perform the receipt or confirmation and changing the logistics handover service party (logistics collection and delivery party) or the delivery method or delivery time. In addition, the account may be associated with identification information of one or more recipients, such as a family member or a colleague, and the recipient identification information may simultaneously include contact information of multiple communication channels, such as a phone, a qq, a mailbox, WeChat account and so on. Since multiple account numbers or other contact methods can be bound to one account, multiple courier company's waybills can be concentrated in one account, which enables centralized collection of shipments from different sources and different arrival times.
例如，收件人张三有待收快件1、2、3，快件中收件人标识信息分别是手机号码1390000000*、手机1380000000*、座机075526******，三个标识信息均已关联至张三在***中的账号，此时张三以上三种联系方式均会收到对应的快递信息及服务指引，同时张三账号会收到快件1、2、3的快件信息及服务指引，张三可以为三件快件选择同一个物流交接服务方进行物流代收代送服务，由物流交接服务方在收到快件以后，在某一个时间点送货到家。For example, the recipient Zhang San has to receive the express mail 1, 2, 3, the recipient identification information in the shipment is the mobile phone number 1390000000*, the mobile phone 1380000000*, the landline 075526******, and the three identification information are all associated. To Zhang San’s account in the system, at this time, Zhang San’s three contact methods will receive the corresponding express information and service guide, and Zhang San’s account will receive the express mail information and service guide for express mail 1, 2 and 3. Zhang San can choose the same logistics handover service provider for the three logistics parts to carry out the logistics collection and delivery service. After the logistics delivery service party receives the shipment, it will deliver the goods at a certain time.
步骤S103、确认是否获取到收件方的反馈信息，如果是，则执行步骤S104，根据反馈信息至少确定该物流的物流交接服务方，并将确定的物流交接服务方的信息发送至物流服务方、收件方以及所述的物流交接服务方。其中，物流交接服务方，进行物流的代收代送服务，当物流交接服务方从物流服务方处接收到快递件后，再将快递件交接到收件人手中，完成快递流程中最后一步，为收件方地址所在地提供接货送货上门服务，可以是个人或者团队甚至是网盒(例如收货驿站之类)。这样的好处是，收件方可以将自己所有不同快递公司的快件交给一方来代收、送货上门。Step S103, confirm whether the feedback information of the recipient is obtained, and if yes, execute step S104, determine at least the logistics handover service party of the logistics according to the feedback information, and send the information of the determined logistics handover service party to the logistics service party. , the recipient and the logistics handover service described. Among them, the logistics handover service party, the logistics collection and delivery service, when the logistics handover service party receives the courier from the logistics service party, and then delivers the courier to the recipient, completing the final step in the express delivery process. Provide delivery service to the address of the recipient's address, which can be an individual or a team or even a network box (such as a receiving station). The advantage of this is that the recipient can hand over the courier of all of the different courier companies to one party for collection and delivery.
根据其中另一个示例，所述收件方的反馈信息还包括确定物流交接服务方的物流交接方式和/或物流交接时间，所述步骤S103可进一步包括：将所述确定的物流交接服务方的物流交接方式和/或物流交接时间发送至物流交接服务方。这样就可以让收件方确定更加具体的接收物流的方式，例如物流交接方式选择送货上门，物流交接时间选择2016年6月1号晚上 7点，这样物流交接服务方就会在这个时间将快递送货上门，当然也可以只是选择物流交接方式或物流交接时间中的一个，其余未选择的就由物流交接服务方自行分配。According to another example, the feedback information of the recipient further includes determining a logistics handover manner and/or a logistics handover time of the logistics handover service party, and the step S103 may further include: transferring the determined logistics to the service provider. The logistics handover method and/or the logistics handover time are sent to the logistics handover service party. This will allow the recipient to determine a more specific way of receiving logistics, such as the way of logistics handover, home delivery, logistics handover time, June 1, 2016 At 7 o'clock, the logistics handover service party will deliver the courier to the door at this time. Of course, it can only choose one of the logistics handover mode or the logistics handover time. The remaining unselected ones will be allocated by the logistics handover service provider.
若未获取收件方的反馈信息，则执行步骤S105、根据预设规则确定物流交接服务方，并将所述确定的物流交接服务方的信息同时发送至物流服务方、收件方以及物流交接服务方。这样，就可以在收件方没有选择物流交接服务方时，按照预设规则确定物流交接服务方，预设规则可以是按照与收件方的距离设定，例如选择离收件方最近的作为物流交接服务方，然后将确定的接货送货服务器端告知收件方，也可以告知物流服务方和物流交接服务方，这样收件方就可以按照看到物流交接服务方，收件方可以选择自取、送件上门等方式获取快递件，也可以约定时间送件等。通过上述的方法，当收件方有待接收的物流，物流服务方(例如快递公司)将物流信息输入到***中，物流信息中至少包括收件方标识信息，从而识别收件方，***在接收到物流信息后，通过所述收件方标识信息和/或已关联该收件方标识信息的账户向收件方发送物流信息及对应的物流服务指引，可以是发送到该收件方的终端，收件方在收到物流信息后，根据物流服务指引选择一个物流交接服务方，还可以进一步选择物流交接方式或者物流交接时间，若收件方不进行操作，***根据预设规则自动选择一个物流交接服务方，当物流交接服务方从物流服务方处接收到该收件方相应的快递件后，就可以根据收件方选择的物流交接方式派送到该收件方处，或者由该收件方自取等，同时按收件方选择的物流交接时间进行派送，这样收件方方便地完成了收货，让收件方可以根据自己需求选择物流交接服务方、交接方式、交接时间，极大的提高了收件方接收快递的便利性，节省了收件方接收快递的时间，也节省了物流服务方的派送时间和派送成本。If the feedback information of the recipient is not obtained, step S105 is executed, the logistics handover service party is determined according to the preset rule, and the information of the determined logistics handover service party is simultaneously sent to the logistics service party, the recipient party, and the logistics handover. Service party. In this way, the logistics handover service party can be determined according to a preset rule when the recipient does not select the logistics handover service party, and the preset rule can be set according to the distance from the recipient, for example, selecting the nearest transaction to the recipient. The logistics handover service party will then inform the recipient of the confirmed delivery server, and can also inform the logistics service provider and the logistics handover service party, so that the recipient can see the logistics handover service party, and the recipient can Choose self-delivery, send the door to the door, etc. to obtain the courier, or you can schedule the delivery of the time. Through the above method, when the recipient has a logistics to be received, the logistics service party (for example, a courier company) inputs the logistics information into the system, and the logistics information includes at least the recipient identification information, thereby identifying the recipient, and the system is receiving After the logistics information, the logistics information and the corresponding logistics service guide are sent to the recipient through the recipient identification information and/or the account associated with the recipient identification information, which may be the terminal sent to the recipient. After receiving the logistics information, the receiving party selects a logistics handover service party according to the logistics service guidance, and can further select the logistics handover mode or the logistics handover time. If the recipient does not operate, the system automatically selects one according to the preset rules. The logistics handover service party, when the logistics handover service party receives the corresponding courier from the logistics service party, can deliver it to the recipient according to the logistics handover mode selected by the recipient, or The party will pick it up at the same time, and deliver it according to the logistics handover time selected by the recipient, so that the recipient can conveniently complete the receipt and receive the goods. The party can choose the logistics handover service party, handover mode and handover time according to their own needs, which greatly improves the convenience of the recipient to receive the courier, saves the time for the recipient to receive the courier, and saves the delivery time of the logistics service party. And delivery costs.
另外，收件方或发件人在***上还可以查看到物流交接服务方的具体信息，例如派送员的照片等，这样收件方或发件人在发出或接收快递时就可以根据照片进行核对，提高收发货的安全性，避免被误发快递或误收快递，当收件方或发件人在接收快递时，也可以通过家中的猫眼等查看核对派送员，提高人身安全。In addition, the recipient or sender can also view the specific information of the logistics handover service party, such as the photo of the dispatcher, so that the recipient or sender can make photos according to the photo when sending or receiving the courier. Check, improve the security of receiving and dispatching, avoid being mistakenly sent by courier or misdelivery. When the recipient or sender receives the courier, you can also check the delivery staff through the cat's eye in the home to improve personal safety.
请参阅图2，根据另一个示例，执行所述步骤S102之前，进一步包括：步骤S106，确认所述收件方标识信息是否关联于特定的账户，如果是，则执行所述步骤S102，通过所述收件方标识信息和/或已关联该收件方标识 信息的账户发送所述物流服务指引。否则，执行步骤S107，通过该收件方标识信息向收件方发送注册提示信息和/或所述物流服务指引这样，就可以将物流服务指引、物流信息等发送到收件方的账户下，当收件方还没注册时，可以根据物流单上的信息向收件方发送注册提醒，让收件方完成注册，以便收取快递。还可以用发送短信或者其它用关联通信方式通知收件方选择并反馈收件方式，或者提醒收件方进入平台进行操作或者注册。未注册的收件方进入平台注册后，将多种通信方式例如电话、qq、邮箱、微信、微博等绑定在同一账户下，所有带有以上通信方式的快递自动归集到该账户下。已注册收件方可以进入平台选择收件方式，例如接收端及服务方式选择、接收时间等，若未选择则由快递公司或者***分配。Referring to FIG. 2, according to another example, before performing step S102, the method further includes: step S106, confirming whether the recipient identification information is associated with a specific account, and if yes, performing the step S102, Recipient identification information and/or associated recipient ID The account of the information sends the logistics service guide. Otherwise, step S107 is executed, and the registration prompt information and/or the logistics service guide are sent to the recipient through the recipient identification information, so that the logistics service guide, the logistics information, and the like can be sent to the account of the recipient. When the recipient has not registered, the registration reminder can be sent to the recipient according to the information on the logistics slip, so that the recipient can complete the registration in order to receive the courier. It is also possible to send a short message or other associated communication means to notify the recipient to select and feedback the receiving method, or to remind the recipient to enter the platform for operation or registration. After the unregistered recipient enters the platform registration, various communication methods such as telephone, qq, email, WeChat, Weibo, etc. are bound under the same account, and all express delivery with the above communication methods are automatically collected under the account. . The registered recipient can enter the platform to select the receiving method, such as the receiving end and the service mode selection, receiving time, etc., if not selected, it is assigned by the courier company or the system.
请参阅图3，根据其中另一个示例，所述方法进一步包括：Referring to FIG. 3, according to another example, the method further includes:
步骤S108，判断是否获取到物流到达物流交接服务方的信息，如果未获取到，则执行步骤S109，提供收件方对物流交接服务方和/或物流交接方式的更改权限。这样，在物流没有到达物流交接服务方之前，就可以对物流交接服务方和/或物流交接方式进行更改，从而当收件方临时发生收件地址或收件方式变动时，能够即时根据需求修改收货信息，更加方便的收取物流。In step S108, it is determined whether the information of the logistics arrives at the logistics handover service party is obtained. If not, the process proceeds to step S109 to provide the recipient's permission to change the logistics handover service party and/or the logistics handover mode. In this way, before the logistics does not reach the logistics handover service party, the logistics handover service party and/or the logistics handover mode can be changed, so that when the recipient temporarily changes the receiving address or the receiving mode, the instant modification can be performed according to the demand. Receiving information, more convenient to collect logistics.
根据其中另一个示例，所述方法进一步包括：According to another example, the method further comprises:
步骤S110，判断是否到达所述物流交接时间，如果未到达物流交接时间，则执行步骤S111，提供收件方更改物流交接时间的权限。这样，就可以在物流未到达物流交接时间之前，更改交接时间，从而在收件方遇到突发状况不能按照之前预定的时间接收快递时，可以对时间进行更改，方便收件方收取物流。In step S110, it is determined whether the logistics handover time is reached. If the logistics handover time is not reached, step S111 is performed to provide the recipient with the authority to change the logistics handover time. In this way, the handover time can be changed before the logistics arrives at the logistics handover time, so that when the recipient encounters an unexpected situation and cannot receive the delivery according to the previously scheduled time, the time can be changed to facilitate the recipient to collect the logistics.
根据其中另一个示例，所述方法进一步包括：According to another example, the method further comprises:
步骤S112，判断是否获取到收件方已接收物流的信息，如果未获取到，则执行步骤S113，提供收件方对送货地址的更改权限。这样，就可以在物流未送达之前，可以更改送货地址，这样就可以在收件方遇到突发状况不能按照之前预定的收货地址接收快递时，可以对收货地址进行更改，方便收件方收取物流。In step S112, it is determined whether the information that the recipient has received the logistics is obtained. If not, the process proceeds to step S113 to provide the recipient with the right to change the shipping address. In this way, the shipping address can be changed before the logistics is delivered, so that the receiving address can be changed when the receiving party encounters an unexpected situation and cannot receive the delivery according to the previously scheduled receiving address. The recipient collects the logistics.
请参阅图4，根据其中另一个示例，所述方法进一步包括：Referring to FIG. 4, according to another example, the method further includes:
步骤S114，获取物流服务方提供的实时物流状态信息，并将所述实时物流状态信息发送至对应的收件方。物流状态同步是指***实时调取快递 公司物流数据，这样就可以让收件方实时查看自己物流的状态，从而方便自己的收件安排。Step S114: Obtain real-time logistics status information provided by the logistics service provider, and send the real-time logistics status information to the corresponding recipient. Logistics status synchronization means that the system picks up the courier in real time. The company's logistics data, so that the recipient can view the status of their own logistics in real time, thus facilitating their own delivery arrangements.
请参阅图5，根据其中另一个示例，所述物流信息还包括发件人标识信息，所述方法进一步包括：Referring to FIG. 5, according to another example, the logistics information further includes sender identification information, and the method further includes:
步骤S115，通过所述发件人的标识信息和/或已关联该发件人标识信息的账户，向对应的发件人的账号发送物流信息及对应的物流服务指引。可以理解的是，若未获取到对应的发件人的账号，则通过该发件人标识信息发送注册提示信息，并获取发件人账户信息并确认账户注册，所述发件人账户信息至少包括一个及以上的发件人标识信息。In step S115, the logistics information and the corresponding logistics service guide are sent to the corresponding sender's account by the sender's identification information and/or the account to which the sender identification information is associated. It can be understood that, if the corresponding sender's account number is not obtained, the registration prompt information is sent by the sender identification information, and the sender account information is obtained and the account registration is confirmed, and the sender account information is at least Includes one or more sender identification information.
这样就可以让发件人发送物流服务指引、物流信息等，在发件人没有注册时候提醒发件人注册，以便发送各种提醒等。这样就可以将物流服务指引、物流信息等发送到收件方和发件人账户上，从而让发件人和收件方都及时的了解物流的状况、物流交接服务方状态等信息。This allows the sender to send logistics service guidelines, logistics information, etc., to remind the sender to register when the sender is not registered, in order to send various reminders. In this way, logistics service guidance, logistics information, etc. can be sent to the recipient and the sender's account, so that the sender and the recipient can timely understand the status of the logistics, the status of the logistics handover service party and other information.
请参阅图6，根据其中另一个示例，所述物流信息包括发件人信息和物品信息。所述方法进一步包括：Referring to FIG. 6, according to another example, the logistics information includes sender information and item information. The method further includes:
步骤S116，获取收件方发送的重发物流请求，并将所述重发物流请求发送至发件人；Step S116, obtaining a resend logistics request sent by the recipient, and sending the resend logistics request to the sender;
步骤S117，获取发件人反馈的费用信息，并将所述费用信息发送至收件方；Step S117, obtaining fee information fed back by the sender, and transmitting the fee information to the recipient;
步骤S118，获取收件方完成支付的确认信息；Step S118, obtaining confirmation information that the recipient completes the payment;
步骤S119，生成新物流单，并发送给发件人。In step S119, a new logistics slip is generated and sent to the sender.
这样，就可以在收件方需要再次发送物流的时候，仅通过简单的操作，就可以让发件人再次发送物流，极大的方便了收件方的使用。例如收件方在购物网站上购买了一个物品，收到后感觉很好，想再买一个，这时只需要在***中发起再次购买的请求，并完成付款，就可以让发件人再次发送该物品，不再需要收件方去购物网站上购买。In this way, when the recipient needs to send the logistics again, the sender can send the logistics again by simple operation, which greatly facilitates the use of the recipient. For example, if the recipient buys an item on the shopping website, it feels good after receiving it. If you want to buy another one, you only need to initiate a request for re-purchase in the system and complete the payment, so that the sender can send it again. The item no longer needs the recipient to go to the shopping site to purchase.
如图7所示，本实施例中公开一种物流信息服务***，所述***包括第一获取模块201、第一发送模块202、第二发送模块203。As shown in FIG. 7, a logistics information service system is disclosed in the embodiment. The system includes a first obtaining module 201, a first sending module 202, and a second sending module 203.
所述第一获取模块201用于获取已关联物流服务方的物流信息，所述物流信息中至少包括收件方标识信息。The first obtaining module 201 is configured to acquire the logistics information of the associated logistics service party, where the logistics information includes at least the recipient identification information.
所述第一发送模块202用于通过所述收件方标识信息和/或已关联该收件方标识信息的账户向收件方发送物流信息及对应的物流服务指引。本 实施例中，所述物流信息还包括发件人标识信息，所述第一发送模块还用于通过所述收件方标识信息和/或已关联该收件方标识信息的账户和发件人标识信息和/或已关联该发件人标识信息的账户，向收件方和发件人发送物流服务指引。更具体来说，所述物流信息一般指快递运单信息或者配送单信息，包括发件人信息、收件方标识信息、物品相关信息等，在运单形成以后进入到***中。此外，本实施例中，所述物流信息还可以包括商品的购买链接等，这样就可以在收件方需要查看或购买商品时，随时通过该购买链接到达该商品的界面，从而进行查看和购买，方便收件方的使用。The first sending module 202 is configured to send the logistics information and the corresponding logistics service guide to the recipient by using the recipient identification information and/or the account that has associated the recipient identification information. Ben In an embodiment, the logistics information further includes sender identification information, and the first sending module is further configured to use the recipient identification information and/or an account and a sender that have associated the recipient identification information. The identification information and/or the account that has been associated with the sender identification information, and the logistics service guide is sent to the recipient and the sender. More specifically, the logistics information generally refers to express waybill information or delivery order information, including sender information, recipient identification information, item related information, etc., and enters the system after the waybill is formed. In addition, in this embodiment, the logistics information may further include a purchase link of the product, etc., so that when the recipient needs to view or purchase the product, the purchase link can be used to reach the interface of the product at any time, thereby viewing and purchasing. For the convenience of the recipient.
所述第二发送模块203用于确认是否获取到收件方的反馈信息，如果是，则根据反馈信息至少确定该物流的物流交接服务方，并将确定的物流交接服务方的信息发送至物流服务方、所述的物流交接服务方和/或所述收件人。若未获取收件方的反馈信息时，根据预设规则确定物流交接服务方，并将所述确定的物流交接服务方的信息发送至物流服务方、收件方以及物流交接服务方。根据其中另一个示例，所述收件方的反馈信息包括物流交接服务方的物流交接方式和物流交接时间，所述第二发送模块还用于将所述确定的物流交接服务方的物流交接方式和/或物流交接时间发送至物流交接服务方。The second sending module 203 is configured to confirm whether the feedback information of the recipient is obtained, and if yes, determine at least the logistics handover service party of the logistics according to the feedback information, and send the information of the determined logistics handover service party to the logistics. The service party, the logistics handover service party and/or the recipient. If the feedback information of the recipient is not obtained, the logistics handover service party is determined according to the preset rule, and the information of the determined logistics handover service party is sent to the logistics service party, the recipient party, and the logistics handover service party. According to another example, the feedback information of the recipient includes a logistics handover mode and a logistics handover time of the logistics handover service party, and the second sending module is further configured to transfer the determined logistics delivery service to the logistics delivery mode of the service provider. And/or the logistics handover time is sent to the logistics handover service party.
本实施例中，所述***进一步包括：In this embodiment, the system further includes:
查询模块204，用于确认所述收件方标识信息是否关联于特定的账户，如果是，则通过所述收件方标识信息向该账户发送所述物流服务指引，否则通过该收件方标识信息向收件方发送注册提示信息和/或所述物流服务指引，并根据收件方反馈的注册信息确认账户注册。The query module 204 is configured to confirm whether the recipient identification information is associated with a specific account, and if yes, send the logistics service guide to the account by using the recipient identification information, otherwise pass the recipient identifier The information is sent to the recipient with registration prompt information and/or the logistics service guide, and the account registration is confirmed based on the registration information fed back by the recipient.
本实施例中，所述***进一步包括第一更改模块205、第二更改模块206和第三更改模块207至少其中之一者。In this embodiment, the system further includes at least one of the first modification module 205, the second modification module 206, and the third modification module 207.
所述第一更改模块205用于判断是否获取到物流到达物流交接服务方的信息，如果未获取到，则提供收件方对物流交接服务方和/或物流交接方式的更改权限。其中，所述第一更改模块205与所述第二发送模块203相连。The first change module 205 is configured to determine whether the information of the logistics arrives at the logistics handover service party is obtained, and if not obtained, the recipient has the right to change the logistics handover service party and/or the logistics handover mode. The first change module 205 is connected to the second sending module 203.
所述第二更改模块206用于判断是否到达所述物流交接时间，如果未到达物流交接时间，则提供收件方更改物流交接时间的权限。其中，所述第二更改模块206与所述第二发送模块203相连。所述第三更改模块207用于判断是否获取到收件方已接收物流的信息，如果未获取到，则提供收 件方对送货地址的更改权限。其中，所述第三更改模块207与所述第二发送模块203相连。The second change module 206 is configured to determine whether the logistics handover time is reached, and if the logistics handover time is not reached, the recipient is provided with the authority to change the logistics handover time. The second change module 206 is connected to the second sending module 203. The third change module 207 is configured to determine whether the information that the recipient has received the logistics is obtained, and if not obtained, provide the receipt The party's permission to change the shipping address. The third change module 207 is connected to the second sending module 203.
本实施例中，所述***进一步包括实时监控模块208，用于获取物流服务方提供的实时物流状态信息，并将所述实时物流状态信息发送至对应的收件方。其中，所述实时监控模块208连接物流服务方与收件方。物流状态同步是指***实时调取快递公司物流数据，这样就可以让收件方实时查看自己物流的状态，从而方便自己的收件安排。In this embodiment, the system further includes a real-time monitoring module 208, configured to obtain real-time logistics status information provided by the logistics service provider, and send the real-time logistics status information to the corresponding recipient. The real-time monitoring module 208 is connected to the logistics service party and the recipient. Synchronization of logistics status means that the system retrieves the logistics data of the courier company in real time, so that the recipient can check the status of his own logistics in real time, thus facilitating his own delivery arrangement.
本实施例中，对应所述物流信息还包括发件人标识信息，所述***进一步包括第三发送模块209，用于通过所述发件人标识信息和/或已关联该发件人标识信息的账户向对应的发件人账号发送物流服务指引。若未获取到对应的发件人账号，则向该发件人标识信息发送注册提示信息，并获取发件人账户信息并确认账户注册，所述发件人账户信息至少包括一个及以上的发件人标识信息。In this embodiment, the corresponding logistics information further includes sender identification information, and the system further includes a third sending module 209, configured to pass the sender identification information and/or have associated the sender identification information. The account sends the logistics service guide to the corresponding sender account. If the corresponding sender account is not obtained, the registration prompt information is sent to the sender identification information, and the sender account information is obtained and the account registration is confirmed. The sender account information includes at least one or more Person identification information.
根据其中另一个示例，所述物流信息包括发件人信息和物品信息；所述***包括重发模块210，用于供用户通过简单操作，即能够再次指示发件方再次发送物流。本实施例中，所述重发模块210包括请求单元211、费用反馈单元212、支付确认单元213以及生成单元214。According to another example, the logistics information includes sender information and item information; the system includes a retransmission module 210 for the user to again instruct the sender to resend the logistics by a simple operation. In this embodiment, the retransmission module 210 includes a request unit 211, a fee feedback unit 212, a payment confirmation unit 213, and a generation unit 214.
所述请求单元211用于获取收件方发送的重发物流请求，并将所述重发物流请求发送至发件人。The requesting unit 211 is configured to obtain a resend logistics request sent by the recipient, and send the resend logistics request to the sender.
所述费用反馈单元212用于获取发件人反馈的费用信息，并将所述费用信息发送至收件方。The fee feedback unit 212 is configured to obtain fee information fed back by the sender, and send the fee information to the recipient.
所述支付确认单元213用于获取收件方完成支付的确认信息。The payment confirmation unit 213 is configured to obtain confirmation information that the recipient completes the payment.
所述生成单元214用于生成新物流单，并发送给发件人。The generating unit 214 is configured to generate a new logistics slip and send it to the sender.
这样就可以在收件方需要再次发送物流的时候让发件人可以再次发送物流，极大的方便了收件方的使用。例如收件方在购物网站上购买了一个物品，收到后感觉很好，想再买一个，这是只需要在***中发起再次购买的请求，并完成付款就可以让发件人再次发送该物品，不再需要收件方去购物网站上去购买。This allows the sender to send the logistics again when the recipient needs to send the logistics again, which greatly facilitates the use of the recipient. For example, if the recipient buys an item on the shopping website, it feels good after receiving it, and wants to buy another one. This is a request to initiate a purchase again in the system, and the payment can be sent to the sender to send the request again. Items, no longer need the recipient to go to the shopping site to buy.
如图8所示，本实施例公开一种物流信息服务终端，可供收件方使用，例如安装在终端如手机等移动终端上，用于与上述物流信息服务***进行通信，其包括接收模块301、选择模块302以及反馈模块303。As shown in FIG. 8, the embodiment discloses a logistics information service terminal, which is used by a recipient, for example, on a mobile terminal such as a mobile phone, for communicating with the above-mentioned logistics information service system, and includes a receiving module. 301. Select module 302 and feedback module 303.
所述接收模块301用于接收上述的物流信息服务***发送的物流服务 指引。The receiving module 301 is configured to receive the logistics service sent by the foregoing logistics information service system. Guidelines.
所述选择模块302用于根据所述物流服务指引，至少选择物流交接服务方。The selection module 302 is configured to select at least a logistics handover service party according to the logistics service guide.
反馈模块303，用于将收件方选择的信息反馈到所述物流信息服务***。The feedback module 303 is configured to feed back information selected by the recipient to the logistics information service system.
采用这种物流信息服务终端，就可以让收件方通过收件方端如手机、平板等移动终端来接收物流信息服务***发送的物流信息，并通过终端来查看物流信息，还可以通过终端来操作，按照收件方的意愿来选择物流服务方、物品接收点和其他选择项，并向物流信息服务***反馈收件方选择的信息，当然也可以反馈其他信息。By adopting such a logistics information service terminal, the recipient can receive the logistics information sent by the logistics information service system through the mobile terminal such as a mobile phone or a tablet, and view the logistics information through the terminal, and can also use the terminal to Operation, according to the willingness of the recipient to select the logistics service party, the item receiving point and other options, and feedback the information selected by the recipient to the logistics information service system, of course, can also feedback other information.
如图9所示，本实施例公开一种物流信息服务方法，可用于图8中的物流信息服务终端，该方法包括：As shown in FIG. 9, the embodiment discloses a logistics information service method, which can be used in the logistics information service terminal in FIG. 8, and the method includes:
步骤S401、接收上述的物流信息服务***发送的物流服务指引；Step S401: Receive a logistics service guide sent by the foregoing logistics information service system;
步骤S402、根据所述物流服务指引，至少选择物流交接服务方；以及Step S402, selecting at least a logistics handover service party according to the logistics service guide;
步骤S403、将收件方选择的信息反馈到所述物流信息服务***。Step S403, feeding back information selected by the recipient to the logistics information service system.
如图10所示，本实施例公开一种物流信息处理终端，可供发件人使用，包括收信模块501、发信模块502、反馈获取模块503。As shown in FIG. 10, this embodiment discloses a logistics information processing terminal, which can be used by a sender, and includes a receiving module 501, a sending module 502, and a feedback obtaining module 503.
所述收信模块501用于至少获取发件人通过上述的物流信息服务***确定的物流信息、物流服务方、物流交接服务方信息。The receiving module 501 is configured to obtain at least the logistics information, the logistics service party, and the logistics handover service party information determined by the sender through the above-mentioned logistics information service system.
所述发信模块502用于将所述物流信息、物流服务方的信息以及最新的物流交接服务方信息发送至物流交接服务方。The sending module 502 is configured to send the logistics information, the information of the logistics service party, and the latest logistics handover service party information to the logistics handover service party.
所述反馈获取模块503用于获取物流交接服务方反馈的物流状态信息。The feedback obtaining module 503 is configured to obtain logistics state information fed back by the logistics handover service party.
在发件人需要发货时，发件人将物流信息、物流服务方、物流交接服务方信息(还可包括上述的物流交接方式和服务时间)输入到***中，***在获取到物流信息后，将所述物流信息、物流服务方、物流交接服务方信息、物流交接方式和服务时间发送至物流交接服务方，这样就可以让物流交接服务方按照约定的方式去收取发件人的物流，然后物流服务方就会根据用户的选择去物流交接服务方收取待发送的物流，这样就可以让发件人寄快递时更加节省时间，发件人只需要将所需要寄出的快递在***上进行登记即可，大大节省了发件人发送快递的时间。When the sender needs to ship the goods, the sender enters the logistics information, the logistics service party, the logistics handover service party information (including the above-mentioned logistics handover mode and service time) into the system, and the system obtains the logistics information. The logistics information, the logistics service party, the logistics handover service party information, the logistics handover mode and the service time are sent to the logistics handover service party, so that the logistics handover service party can collect the sender's logistics according to the agreed manner. Then the logistics service party will go to the logistics handover service provider to collect the logistics to be sent according to the user's choice, so that the sender can save time when sending the courier, and the sender only needs to send the courier to be sent on the system. Registration can be done, which greatly saves the sender's time to send the courier.
如图11所示，本实施例公开一种供发件人使用的物流信息处理方法， 包括：As shown in FIG. 11, the embodiment discloses a logistics information processing method used by a sender. include:
步骤S601、至少获取发件人通过上述的物流信息服务***确定的物流信息、物流服务方、物流交接服务方信息。Step S601: Obtain at least the logistics information, the logistics service party, and the logistics handover service party information determined by the sender through the above-mentioned logistics information service system.
步骤S602、将所述物流信息、物流服务方、物流交接服务方信息发送至物流交接服务方。Step S602: Send the logistics information, the logistics service party, and the logistics handover service party information to the logistics handover service party.
步骤S603、获取物流交接服务方反馈的物流状态信息。Step S603: Acquire logistics state information fed back by the logistics handover service party.
在发件人需要发货时，发件人将物流信息、物流服务方、物流交接服务方信息、物流交接方式和服务时间输入到***中，***在获取到物流信息后，将所述物流信息、物流服务方、物流交接服务方信息、物流交接方式和服务时间发送至物流交接服务方，这样就可以让物流交接服务方去按照约定的方式去收取发件人的物流，然后物流服务方就会根据用户的选择去物流交接服务方收取待发送的物流，这样就可以让发件人寄快递时更加节省时间，发件人只需要将所需要寄出的快递在***上进行登记即可，大大节省了发件人发送快递的时间。When the sender needs to ship the goods, the sender inputs the logistics information, the logistics service party, the logistics handover service party information, the logistics handover mode and the service time into the system, and after the system obtains the logistics information, the logistics information is obtained. The logistics service party, the logistics handover service party information, the logistics handover mode and the service time are sent to the logistics handover service party, so that the logistics handover service party can collect the sender's logistics according to the agreed manner, and then the logistics service party According to the user's choice, the logistics handover service party will collect the logistics to be sent, so that the sender can save time when sending the courier, and the sender only needs to register the courier to be sent on the system. Significantly saves the sender's time to send the courier.
这里所公开的具体结构和功能细节仅仅是代表性的，并且是用于描述本发明的示例性实施例的目的。但是本发明可以通过许多替换形式来具体实现，并且不应当被解释成仅仅受限于这里所阐述的实施例。 The specific structural and functional details disclosed are merely representative and are for the purpose of describing exemplary embodiments of the invention. The present invention may, however, be embodied in many alternative forms and should not be construed as being limited only to the embodiments set forth herein.

Claims (27)

  1. 一种物流信息服务方法，其特征在于，所述方法包括：A logistics information service method, characterized in that the method comprises:
    获取已关联物流服务方的物流信息，所述物流信息中至少包括收件方标识信息；Obtaining logistics information of the associated logistics service party, where the logistics information includes at least the recipient identification information;
    通过所述收件方标识信息和/或已关联该收件方标识信息的账户向收件方发送物流信息及对应的物流服务指引；以及Sending logistics information and corresponding logistics service instructions to the recipient by the recipient identification information and/or an account associated with the recipient identification information;
    确认是否获取到收件方的反馈信息，如果是，则根据反馈信息至少确定物流交接服务方，并将确定的物流交接服务方的信息发送至物流服务方、所述的物流交接服务方和/或所述收件方。Confirming whether the feedback information of the recipient is obtained, and if yes, determining at least the logistics handover service party according to the feedback information, and transmitting the information of the determined logistics handover service party to the logistics service party, the logistics handover service party and/or Or the recipient.
  2. 根据权利要求1所述的物流信息服务方法，其特征在于，若未获取收件方的反馈信息，则根据预设规则确定物流交接服务方。The logistics information service method according to claim 1, wherein if the feedback information of the recipient is not obtained, the logistics handover service party is determined according to the preset rule.
  3. 根据权利要求1或2所述的物流信息服务方法，其特征在于，所述向收件方发送物流信息及对应的物流服务指引的步骤之前，进一步包括：The logistics information service method according to claim 1 or 2, wherein before the step of transmitting the logistics information and the corresponding logistics service guide to the recipient, the method further comprises:
    确认所述收件方标识信息是否关联于特定的账户，如果是，则通过所述收件方标识信息和/或已关联该收件方标识信息的账户发送所述物流服务指引，否则，通过该收件方标识信息向收件方发送注册提示信息和/或所述物流服务指引。Determining whether the recipient identification information is associated with a particular account, and if so, transmitting the logistics service guide by the recipient identification information and/or an account associated with the recipient identification information, otherwise, The recipient identification information sends registration prompt information and/or the logistics service guide to the recipient.
  4. 根据权利要求1或2所述的物流信息服务方法，其特征在于，所述账户关联一个或多个收件方的标识信息，且所述收件方标识信息包含多种通信渠道的联系方式。The logistics information service method according to claim 1 or 2, wherein the account is associated with identification information of one or more recipients, and the recipient identification information includes contact information of a plurality of communication channels.
  5. 根据权利要求1所述的物流信息服务方法，其特征在于，所述收件方的反馈信息还包括确定物流交接服务方的物流交接方式和/或物流交接时间，所述将确定的物流交接服务方的信息发送至物流服务方以及物流交接服务方的步骤还包括：The logistics information service method according to claim 1, wherein the feedback information of the recipient further comprises determining a logistics handover mode and/or a logistics handover time of the logistics handover service party, and the determined logistics handover service The steps of sending the party information to the logistics service party and the logistics handover service party also include:
    将所述确定的物流交接服务方的物流交接方式和/或物流交接时间发送至物流交接服务方。The logistics handover mode and/or the logistics handover time of the determined logistics handover service party are sent to the logistics handover service party.
  6. 根据权利要求1、2或5所述的物流信息服务方法，其特征在于，所述方法进一步包括：The logistics information service method according to claim 1, 2 or 5, wherein the method further comprises:
    判断是否获取到物流到达物流交接服务方的信息，如果未获取到，则提供收件方对物流交接服务方和/或物流交接方式的更改权限。It is judged whether the information of the logistics arrives at the logistics handover service party is obtained, and if not obtained, the recipient has the right to change the logistics handover service party and/or the logistics handover mode.
  7. 根据权利要求1、2或5所述的物流信息服务方法，其特征在于，所述方法进一步包括： The logistics information service method according to claim 1, 2 or 5, wherein the method further comprises:
    判断当前时间是否早于所述物流交接时间，如果早于所述物流交接时间，则提供收件方更改物流交接时间的权限。Determining whether the current time is earlier than the logistics handover time, if the logistics handover time is earlier, providing the recipient with the authority to change the logistics handover time.
  8. 根据权利要求1、2或5所述的物流信息服务方法，其特征在于，所述方法进一步包括：The logistics information service method according to claim 1, 2 or 5, wherein the method further comprises:
    判断是否获取到收件方已接收物流的信息，如果未获取到，则提供收件方对送/收货地址的更改权限。Determine whether the information that the recipient has received the logistics is obtained, and if not obtained, the recipient's permission to change the delivery/receipt address is provided.
  9. 根据权利要求1、2或5所述的物流信息服务方法，其特征在于，所述方法进一步包括：获取物流服务方提供的实时物流状态信息，并将所述实时物流状态信息发送至对应的收件方。The logistics information service method according to claim 1, 2 or 5, wherein the method further comprises: acquiring real-time logistics status information provided by the logistics service provider, and transmitting the real-time logistics status information to the corresponding receipt. Pieces.
  10. 根据权利要求1所述的物流信息服务方法，其特征在于，所述物流信息还包括发件人的标识信息，所述方法进一步包括：The logistics information service method according to claim 1, wherein the logistics information further includes identification information of the sender, the method further comprising:
    通过所述发件人标识信息和/或已关联该发件人标识信息的账户向发件人发送物流信息及对应的物流服务指引。The logistics information and the corresponding logistics service guide are sent to the sender through the sender identification information and/or the account to which the sender identification information is associated.
  11. 根据权利要求1所述的物流信息服务方法，其特征在于，所述方法进一步包括：The logistics information service method according to claim 1, wherein the method further comprises:
    获取收件方发送的重发物流请求，并将所述重发物流请求发送至发件人；Obtaining a resend logistics request sent by the recipient and sending the resend logistics request to the sender;
    获取发件人反馈的费用信息，并将所述费用信息发送至收件方；Obtain the fee information of the sender feedback and send the fee information to the recipient;
    获取收件方完成支付的确认信息；以及Obtain confirmation that the recipient completed the payment;
    生成新物流单，并发送给发件人。Generate a new logistics slip and send it to the sender.
  12. 根据权利要求1所述的物流信息服务方法，其特征在于，所述物流信息还包括商品的购买链接。The logistics information service method according to claim 1, wherein said logistics information further comprises a purchase link of the commodity.
  13. 一种物流信息服务***，其特征在于，所述***包括：A logistics information service system, characterized in that the system comprises:
    第一获取模块，用于获取已关联物流服务方的物流信息，所述物流信息中至少包括收件方标识信息；a first obtaining module, configured to acquire logistics information of the associated logistics service party, where the logistics information includes at least the recipient identification information;
    第一发送模块，用于通过所述收件方标识信息和/或已关联该收件方标识信息的账户向收件方发送物流信息及对应的物流服务指引；以及a first sending module, configured to send the logistics information and the corresponding logistics service guide to the recipient by using the recipient identification information and/or an account associated with the recipient identification information;
    第二发送模块，确认是否获取到收件方的反馈信息，如果是，则根据反馈信息至少确定物流交接服务方，并将确定的物流交接服务方的信息发送至物流服务方、所述的物流交接服务方和/或所述收件方。The second sending module confirms whether the feedback information of the recipient is obtained, and if yes, determines at least the logistics handover service party according to the feedback information, and sends the determined information of the logistics handover service party to the logistics service party, the logistics Hand over the servant and/or the recipient.
  14. 根据权利要求13所述的物流信息服务***，其特征在于，所述第二发送模块还用于当未获取收件方的反馈信息时，根据预设规则确定物流 交接服务方。The logistics information service system according to claim 13, wherein the second sending module is further configured to determine the logistics according to the preset rule when the feedback information of the recipient is not obtained. Hand over the service party.
  15. 根据权利要求13或14所述的物流信息服务***，其特征在于，所述***包括：The logistics information service system according to claim 13 or 14, wherein the system comprises:
    查询模块，用于确认所述收件方标识信息是否关联于特定的账户，如果是，则通过所述收件方标识信息和/或已关联该收件方标识信息的账户发送所述物流服务指引，否则，通过该收件方标识信息向收件方发送注册提示信息和/或所述物流服务指引查询模块a query module, configured to confirm whether the recipient identification information is associated with a specific account, and if yes, send the logistics service by the recipient identification information and/or an account associated with the recipient identification information Guidance, otherwise, sending the registration prompt information and/or the logistics service guidance query module to the recipient through the recipient identification information
  16. 根据权利要求13或14所述的物流信息服务***，其特征在于，所述账户关联一个或多个收件方的标识信息，且所述收件方标识信息包含多种通信渠道的联系方式。The logistics information service system according to claim 13 or 14, wherein the account is associated with identification information of one or more recipients, and the recipient identification information includes contact information of a plurality of communication channels.
  17. 根据权利要求13所述的物流信息服务***，其特征在于，所述收件方的反馈信息包括物流交接服务方的物流交接方式和物流交接时间，所述第二发送模块还用于将所述确定的物流交接服务方的物流交接方式和/或物流交接时间发送至物流交接服务方。The logistics information service system according to claim 13, wherein the feedback information of the recipient includes a logistics handover mode and a logistics handover time of the logistics handover service party, and the second sending module is further configured to: The logistics handover method and/or the logistics handover time of the determined logistics handover service party are sent to the logistics handover service party.
  18. 根据权利要求13或17所述的物流信息服务***，其特征在于，所述***包括：第一更改模块，用于判断是否获取到物流到达物流交接服务方的信息，如果未获取到，则提供收件方对物流交接服务方和/或物流交接方式的更改权限。The logistics information service system according to claim 13 or 17, wherein the system comprises: a first change module, configured to determine whether the information of the logistics arrives at the logistics handover service party is obtained, and if not obtained, provide The recipient's authority to change the way of the logistics handover service and/or logistics handover.
  19. 根据权利要求13或17所述的物流信息服务***，其特征在于，所述***包括：第二更改模块，用于判断当前时间是否早于所述物流交接时间，如果早于所述物流交接时间，则提供收件方更改物流交接时间的权限The logistics information service system according to claim 13 or 17, wherein the system comprises: a second change module, configured to determine whether the current time is earlier than the logistics handover time, if the logistics handover time is earlier than , providing the recipient with the right to change the logistics handover time
  20. 根据权利要求13或17所述的物流信息服务***，其特征在于，所述***包括：第三更改模块：判断是否获取到收件方已接收物流的信息，如果未获取到，则提供收件方对送/收货地址的更改权限。The logistics information service system according to claim 13 or 17, wherein the system comprises: a third change module: determining whether the information that the recipient has received the logistics is obtained, and if not obtained, providing the receipt The party's permission to change the delivery/receipt address.
  21. 根据权利要求13、14或17所述的物流信息服务***，其特征在于，所述***包括：A logistics information service system according to claim 13, 14 or 17, wherein said system comprises:
    实时监控模块，用于获取物流服务方提供的实时物流状态信息，并将所述实时物流状态信息发送至对应的收件方；a real-time monitoring module, configured to obtain real-time logistics status information provided by the logistics service provider, and send the real-time logistics status information to the corresponding recipient;
    其中，所述实时监控模块耦接物流服务方与收件方。The real-time monitoring module is coupled to the logistics service party and the recipient.
  22. 根据权利要求13、14或17所述的物流信息服务***，其特征在于，所述物流信息还包括发件人的标识信息和/或已关联该发件人标识信息 的账户，所述第一发送模块还用于：通过所述发件人标识信息和/或已关联该发件人标识信息的账户向发件人发送物流信息及对应的物流服务指引。A logistics information service system according to claim 13, 14 or 17, wherein said logistics information further comprises sender identification information and/or associated sender identification information The first sending module is further configured to: send the logistics information and the corresponding logistics service guide to the sender by using the sender identification information and/or the account that has associated the sender identification information.
  23. 根据权利要求13、14或17所述的物流信息服务***，其特征在于，所述***包括重发模块，所述重发模块包括：The logistics information service system according to claim 13, 14 or 17, wherein the system comprises a retransmission module, and the retransmission module comprises:
    请求单元，用于获取收件方发送的重发物流请求，并将所述重发物流请求发送至发件人；a requesting unit, configured to obtain a resend logistics request sent by the recipient, and send the resend logistics request to the sender;
    费用反馈单元，用于获取发件人反馈的费用信息，并将所述费用信息发送至收件方；a cost feedback unit, configured to obtain fee information of the sender feedback, and send the fee information to the recipient;
    支付确认单元，用于获取收件方完成支付的确认信息；以及a payment confirmation unit for obtaining confirmation information that the recipient completes the payment;
    生成单元，用于生成新物流单，并发送给发件人。A unit is generated for generating a new logistics order and sending it to the sender.
  24. 一种物流信息服务终端，其特征在于，包括：A logistics information service terminal, comprising:
    接收模块，用于接收如权利要求13至23项任一项所述的物流信息服务***发送的物流服务指引；a receiving module, configured to receive a logistics service guide sent by the logistics information service system according to any one of claims 13 to 23;
    选择模块，用于根据所述物流服务指引，至少选择物流交接服务方；以及a selection module for selecting at least a logistics handover service party according to the logistics service guide;
    反馈模块，用于将收件方选择的信息反馈到所述物流信息服务***。a feedback module for feeding back information selected by the recipient to the logistics information service system.
  25. 一种物流信息服务方法，其特征在于，包括：A logistics information service method, characterized in that it comprises:
    接收如权利要求13至23项任一项所述的物流信息服务***发送的物流服务指引；Receiving a logistics service guide sent by the logistics information service system according to any one of claims 13 to 23;
    根据所述物流服务指引，至少选择物流交接服务方；以及According to the logistics service guide, at least select a logistics handover service party;
    将收件方选择的信息反馈到所述物流信息服务***。The information selected by the recipient is fed back to the logistics information service system.
  26. 一种物流信息处理方法，其特征在于，包括：A logistics information processing method, comprising:
    至少获取发件人通过如权利要求13至23项任一项所述的物流信息服务***确定的物流信息、物流服务方、物流交接服务方信息；Obtaining at least the logistics information, the logistics service party, and the logistics handover service party information determined by the sender through the logistics information service system according to any one of claims 13 to 23;
    将所述物流信息、物流服务方的信息以及最新的物流交接服务方信息发送至物流交接服务方；Sending the logistics information, the information of the logistics service party and the latest logistics handover service party information to the logistics handover service party;
    获取物流交接服务方反馈的物流状态信息。Obtain the logistics status information fed back by the logistics handover service party.
  27. 一种物流信息处理终端，其特征在于，包括：A logistics information processing terminal, comprising:
    收信模块，用于至少获取发件人通过如权利要求13至23项任一项所述的物流信息服务***确定的物流信息、物流服务方、物流交接服务方信息；a receiving module, configured to obtain at least the logistics information, the logistics service party, and the logistics handover service party information determined by the sender through the logistics information service system according to any one of claims 13 to 23;
    发信模块，用于将所述物流信息、物流服务方的信息以及最新的物流 交接服务方信息发送至物流交接服务方；以及a signaling module for using the logistics information, the information of the logistics service party, and the latest logistics The handover service party information is sent to the logistics handover service party;
    反馈获取模块，用于获取物流交接服务方反馈的物流状态信息。 The feedback obtaining module is configured to obtain the logistics state information fed back by the logistics handover service party.
PCT/CN2016/094010 2016-08-08 2016-08-08 Method, system, and terminal for shipment information service and processing method and terminal WO2018027496A1 (en)

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