WO2017124326A1 - 一种柜员机的监控处理*** - Google Patents

一种柜员机的监控处理*** Download PDF

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Publication number
WO2017124326A1
WO2017124326A1 PCT/CN2016/071459 CN2016071459W WO2017124326A1 WO 2017124326 A1 WO2017124326 A1 WO 2017124326A1 CN 2016071459 W CN2016071459 W CN 2016071459W WO 2017124326 A1 WO2017124326 A1 WO 2017124326A1
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Prior art keywords
monitoring
processing system
abnormal
customer
abnormal situation
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PCT/CN2016/071459
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English (en)
French (fr)
Inventor
梁崇彦
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梁崇彦
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Priority to PCT/CN2016/071459 priority Critical patent/WO2017124326A1/zh
Publication of WO2017124326A1 publication Critical patent/WO2017124326A1/zh

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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/207—Surveillance aspects at ATMs

Definitions

  • the present invention belongs to the field of ATM safety operation facilities, and relates to an improvement of an external imaging device installed inside a teller machine, specifically, a monitoring and processing system including image recognition, sound discrimination, and abnormal condition handling.
  • ATM Automatic Teller Machine
  • a special external camera device is installed inside the teller machine. When the customer performs the operation, the continuous camera is triggered until the end of the customer operation.
  • the recorded customer operation image data is stored in a storage medium such as a magnetic tape or a hard disk, and may be retrieved if necessary. And perform image playback. Due to the limitation of the storage medium capacity, etc., the image data is automatically covered by the new image data after a certain period of time, that is, the storage space of the image data is repeatedly used.
  • the camera device of the ATM is passively stored for image data, and does not have the function of actively detecting abnormal conditions and performing appropriate disposal. Since the crime scene in many economic cases involves the operation of the teller machine, it is necessary to add a monitoring processing system including image recognition, sound discrimination and abnormal situation handling on the ATM machine.
  • An object of the present invention is to overcome the deficiencies of the prior art, and to provide a monitoring processing system that is additionally provided on an image pickup device installed inside a teller machine, the system includes an abnormal condition discrimination standard, image recognition, sound discrimination, and occurrence of an abnormality. The corresponding disposal method of the situation.
  • a monitoring and processing system for a teller machine characterized in that: the monitoring processing system includes image recognition software, an abnormal condition discriminating standard, and an abnormal condition handling manner; the image recognition software is pre-installed, the image recognition software or separate Setting, triggered by the action of the customer operating the teller machine; or, As a subroutine of the original camera running program, in the camera device to start a shooting operation for a new operation process; a complete operation process of the customer's bank card and a complete monitoring and processing operation flow of the monitoring processing system for the operation process Corresponding to; Example: When the customer inserts the bank card and starts to operate the teller machine, the image recognition software that triggers the monitoring processing system runs.
  • the customer's operation process is completed (the customer withdraws from the bank card after normal operation) or the customer's operation process is terminated (the customer's improper operation or customer's excessive operation, etc., causing the teller machine to temporarily confiscate the customer's bank card), it is regarded as a bank of the customer.
  • the operation process of the card is completed, and the monitoring and processing system monitors and processes the operation process of the bank card of the customer, and ends the operation.
  • the monitoring processing system determines that an abnormal situation has occurred during the above-mentioned monitoring processing operation and has entered the corresponding disposal program, the monitoring processing system must formally end the operation after the relevant processing program is completed.
  • the abnormal condition discriminating criterion has been preset; the criteria of the abnormal situation includes that the image recognition software recognizes the lowest proportion of the basic contour of the main facial organ of the client after the client avatar is relatively stable, that is, the client takes the masking face in the normal operating area of the monitoring screen.
  • the basic outline of the main organs reaches a certain proportion;
  • the standard of abnormal conditions also includes the following cases before the customer's operation process is completed: There are one or more facial contours of the customer's facial contours that are significantly different from the previously confirmed, and the customer image suddenly The long daytime disappears and the customer image changes greatly; the abnormality standard of the specific setting of the monitoring processing system can select one or more of the above;
  • the abnormal situation disposal manner includes a facility specially set for handling an abnormal situation and a disposal procedure taken;
  • the facility includes a transmission and storage device for storing abnormal situation image information; and includes an abnormal situation monitoring system that is connected in a different place by using a special communication line or a public communication line, and the abnormal situation image information is transmitted through the communication line. And performing the actual broadcast and information storage in the remote monitoring system; including an alarm system that is connected with the public security department by using a special communication line or a public communication line; the monitoring and processing system can select the above specific facilities for responding to abnormal situations.
  • a transmission and storage device for storing abnormal situation image information
  • an abnormal situation monitoring system that is connected in a different place by using a special communication line or a public communication line, and the abnormal situation image information is transmitted through the communication line.
  • performing the actual broadcast and information storage in the remote monitoring system including an alarm system that is connected with the public security department by using a special communication line or a public communication line; the monitoring and processing system can select the above specific facilities for responding to abnormal situations.
  • the processing program includes an abnormal situation, and the image data of the customer operation process is transmitted and stored to the device that stores the abnormal situation image information, and the abnormal situation image information is not actively covered unless manually operated or Delete; including all image data of the customer's operation process to the remote supervision
  • the control system performs the actual transmission; the information including the abnormal operation of the customer's operation of the teller machine is reported to the alarm system of the networked public security department; the monitoring and processing system must select an appropriate disposal procedure with the specific facilities selected for the abnormal situation as described above;
  • the image recognition software automatically and continuously recognizes the image data captured by the camera device according to the preset abnormality criterion; when it is determined that the abnormality occurs, the image is automatically transferred to the corresponding disposal program. .
  • the monitoring processing system described in the above basic technical solution adds a setting recording device; the image recognition software increases a sound comparison function; the abnormal condition discrimination standard increases the maximum decibel standard of the live sound, and increases the abnormality of the live voice. Short sentence standard; When the monitoring processing system triggers the operation and the image recognition software determines that the live sound exceeds the maximum decibel or the live sound matches the abnormal short sentence standard, it is regarded as an abnormal situation and is transferred to the corresponding disposal procedure. For example: When an emergency call or destruction of an object occurs on the ATM, a sound that is much louder than the normal background sound is usually emitted. If the sound recorded on the site is greater than the preset maximum decibel value, it is considered as an abnormal situation. .
  • the currently used teller machine is equipped with an image pickup device and an image data storage device, but the above device only stereoscopically images the entire process of the customer's operation of the teller machine and stores the image data. Because of the capacity limitation of the storage device, the image data is subjected to active coverage, that is, historical data after a period of time is overwritten or deleted. In addition, the above device does not have the function of intelligently discriminating an abnormal situation. When the customer is operating in the teller machine, if there is an abnormal situation such as voyeurism, harassment, or robbery or murder by a gangster, the above device does nothing.
  • the invention enables the customer to determine whether an abnormal situation has occurred after the operation of the teller machine, and an abnormal situation occurs, the system will automatically take pre-set disposal measures, so that the related image data can be properly preserved on a special storage device; Image data can be further monitored and disposed of in the remote monitoring department; emergency abnormal conditions will automatically trigger an alarm. Therefore, its promotion and application will produce good social and economic benefits.
  • 1 is a schematic view of the operation of the teller machine. In the figure, 1 teller machine; 2 camera device; 3 customers.
  • FIG. 2 is a flow chart of the monitoring processing operation of the present invention.
  • the bank card is inserted, that is, the camera 2 is triggered to perform normal shooting and image information storage.
  • the image data captured by the camera system of the teller system is actively covered. That is, after a period of time, the previous image data history data will be deleted or will be overwritten by the new image data.
  • a monitoring and processing system for a teller machine of the present invention is disposed on an original imaging and image information storage device. It includes pre-installed image recognition software, pre-set abnormal condition discrimination criteria, and an exception handling method. Among them, the image recognition software belongs to the conventional general software. The abnormal condition discrimination criteria are set as needed. Including: The basic contours of the main organs of the client's face are illegible (usually using materials to obscure the main organs of the face); or, when the customer's operating procedures are not completed, there is a significant difference in the image from the previously confirmed basic contours of the customer's face.
  • the abnormal situation is handled by including special abnormal image information transmission and storage devices in the internal area of the teller machine.
  • the image information is stored in a special storage device in addition to the conventional storage.
  • Manual monitoring and intervention including setting up an alarm system that uses special communication lines or public communication lines to connect with the public security department, and emergency situations will be dealt with by the public security department.
  • the monitoring processing system increases the setting of the recording device, increases the voice comparison function in the image recognition software, increases the maximum decibel standard of the live sound, and increases the short sentence standard of the abnormality of the live voice, when the image recognition is performed
  • the live sound of the software exceeds the maximum decibel or the field language that matches the standard of the abnormal short sentence occurs during the operation of the software, it is regarded as an abnormal situation and transferred to the corresponding disposal procedure.
  • the setting of the abnormal condition discriminating standard can be changed, added or deleted by the professional according to actual needs, so as to adapt to the needs of different regions and different flood seasons.
  • the image recognition software may be separately set and triggered by the action of the customer operating the teller machine; or, the image recognition software may be used as a subroutine of the original camera running program, and the camera device is The new operation starts shooting and triggers the operation.
  • the complete operation of a customer's bank card corresponds to a complete monitoring process for the monitoring and processing system for a bank card operation.
  • FIG. 2 it is a flowchart of a monitoring processing operation of one embodiment of the monitoring processing system of the teller machine of the present invention.

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Burglar Alarm Systems (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
  • Alarm Systems (AREA)

Abstract

一种柜员机（1）的监控处理***，在原柜员机（1）上设计的摄像装置（2）的基础上增加设置包括图像识别、声音判别以及异常情况处置的监控处理***，设定客户（3）遮蔽面部主要器官、先后出现的面部基本轮廓存在显著不同、客户（3）图像突然长时间消失或大幅度变化以及现场出现异常声响等作为异常情况的标准。当监控处理***检测到发生异常情况，将自动采取包括相关图像资料在专门存储装置上妥善保存或传输至异地监控部门进一步监控处置以及在紧急异常情况下自动触发报警等措施。

Description

一种柜员机的监控处理***
技术领域
[0001] 本发明属于柜员机操作安全设施领域， 涉及对安装在柜员机内部的对外摄像装 置进行改进， 具体是增加设置包括图像识别、 声音判别以及异常情况处置的监 控处理***。
背景技术
[0002] 随着金融行业的发展， 柜员机即 ATM (Automatic Teller Machine) 已普遍使用
。 柜员机的内部安装有专门的对外摄像装置， 当客户进行操作的吋候即触发连 续摄像、 直到客户操作结束， 所录得的客户操作图像资料存放在磁带、 硬盘等 存储介质， 必要吋可以调取并进行图像重放。 由于受存储介质容量限制等原因 ， 上述图像资料采取一定吋间之后由新图像资料自动覆盖旧图像资料的做法， 即图像资料的存储空间被反复使用。 很明显， 目前柜员机的摄像装置为图像资 料被动存储、 不具备主动发现异常情况并进行适当处置的功能。 由于不少经济 案件的作案现场涉及柜员机操作， 因此， 有必要在柜员机摄像装置之上增加设 置包括图像识别、 声音判别以及异常情况处置的监控处理***。
技术问题
[0003] 本发明的目的在于克服现有技术的不足， 提供一种在柜员机内部安装的摄像装 置之上增加设置的监控处理***， 该***包括异常情况判别标准、 图像识别、 声音判别以及发生异常情况的对应处置方式。
问题的解决方案
技术解决方案
[0004] 为实现上述目的， 本发明一种柜员机的监控处理***采用的基础技术方案如下
[0005] 一种柜员机的监控处理***， 其特征在于： 所述监控处理***包括图像识别软 件、 异常情况判别标准以及异常情况处置方式； 所述图像识别软件已预先安装 ， 该图像识别软件或者单独设置、 由客户操作柜员机的动作触发运行； 或者， 作为原摄像装置运行程序的一个子程序、 在摄像装置对一个新的操作过程幵始 拍摄触发运行； 客户一个银行卡的完整操作过程与该监控处理***针对该操作 过程的一个完整监控处理运行流程相对应； 举例说明： 当客户***银行卡、 幵 始操作柜员机， 触发监控处理***的图像识别软件运行。 若客户操作流程完成 (客户正常操作之后退出银行卡） 或客户操作流程中止 （客户不当操作或客户 超吋操作等原因、 导致柜员机暂吋没收客户银行卡） ， 均被视为该客户的一个 银行卡的操作流程完成， 监控处理***针对该客户的一个银行卡的操作流程的 监控处理也随之完结、 而结束运行。 当然， 若监控处理***在上述监控处理运 行期间判别到有异常情况发生、 且已进入对应处置程序， 则监控处理***须在 相关处置程序运行完毕之后才正式结束运行。
[0006] 所述异常情况判别标准已预先设置； 异常情况的标准包括客户头像相对稳定之 后图像识别软件识别客户面部主要器官基本轮廓的最低比例， 即在监控画面的 正常操作区域发现客户采取遮蔽面部主要器官的基本轮廓达到一定比例； 异常 情况的标准还包括在客户操作流程未完成之前出现以下情况： 出现与之前确认 的客户面部基本轮廓存在显著不同的一个或多个人物面部轮廓、 客户图像突然 长吋间消失、 客户图像大幅度变化； 监控处理***具体设置的异常情况标准可 以选择上述其中一个或多个；
[0007] 所述异常情况处置方式包括为处置异常情况而专门设置的设施及采取的处置程 序；
[0008] 所述设施包括用于储存异常情况图像信息的传输和储存装置； 包括利用专门通 信线路或公共通信线路连结的、 在异地设置的异常情况监控***， 异常情况图 像信息通过上述通信线路传输、 并在该异地监控***进行实吋播放和信息存储 ； 包括利用专门通信线路或公共通信线路连结、 与公安部门联网的报警***； 监控处理***为应对异常情况而具体设置的设施可以选择上述其中一种或多种
[0009] 所述处置程序包括发生异常情况吋、 该次客户操作过程的图像资料向储存异常 情况图像信息的装置进行传输和储存， 该异常情况图像信息除非人工操作、 否 则不会被主动覆盖或刪除； 包括将该次客户操作过程的所有图像资料向异地监 控***进行实吋传输； 包括将柜员机出现客户操作异常情况的信息向联网的公 安部门报警***报送； 监控处理***须与前述为应对异常情况选择设置的具体 设施选择合适的处置程序；
[0010] 当监控处理***触发运行， 图像识别软件即按照预先设置的异常情况判别标准 自动、 连续识别摄像装置拍摄到的图像资料； 当判别到异常情况发生吋， 即自 动转入相应的处置程序。
[0011] 进一步地， 上述基础技术方案所述的监控处理***增加设置录音装置； 所述图 像识别软件增加声音比较功能； 所述异常情况判别标准增加现场声响最大分贝 标准、 增加现场语音出现异常的短句标准； 当监控处理***触发运行、 图像识 别软件判别到现场声响超出最大分贝或者现场声音与异常短句标准匹配， 即视 为发生异常情况、 并转入相应的处置程序。 举例说明： 当柜员机现场出现紧急 呼救或破坏物件等行为吋， 通常会发出比正常背景声音大得多的声响， 若出现 现场录得的声响大于预先设置的最大分贝值， 则视为异常情况发生。 另外， 若 现场出现"打劫"、 "抢钱"、 "救命"、 "抓坏人"等语句 （包括本国或本地区的法定 语言、 当地方言和国际通用语言） ， 而这些语句已被设置为异常语句， 则视为 异常情况发生。
[0012] 进一步地， 上述基础技术方案及改进方案所述的异常情况判别标准根据实际需 要由专业人员进行改变、 增加或刪除， 以适应不同地区、 不同吋期的需要。 发明的有益效果
有益效果
[0013] 目前使用的柜员机配备有摄像装置和图像资料存储装置， 但上述装置只是刻板 地对客户操作柜员机的全过程进行摄像、 并进行图像资料的储存。 因为受到存 储装置的容量限制， 该图像资料实行主动覆盖的处置方式， 即相隔一段吋间之 后的历史数据将被覆盖或刪除。 另外， 上述装置不具备智能判别发生异常情况 的功能， 当客户在柜员机操作吋， 若出现被别人偷窥、 骚扰或者被歹徒抢劫、 谋害等异常情况， 上述装置是无所作为的。 本发明使得客户在柜员机操作吋可 以及吋判别是否发生异常情况， 发生异常情况吋***将自动采取预先设定的处 置措施， 使得相关图像资料可以在专门的存储装置上得到妥善的保存； 相关图 像资料可以在异地监控部门得到进一步监控、 处置； 紧急异常情况将自动触发 报警。 因此， 其推广应用， 将产生良好的社会效益和经济效益。
对附图的简要说明
附图说明
[0014] 图 1是柜员机的操作示意图。 图中， 1柜员机； 2摄像装置； 3客户。
[0015] 图 2是本发明的监控处理运行流程图。
本发明的实施方式
[0016] 下面结合附图对本发明作进一步说明， 本发明的保护范围不限于以下所述。
[0017] 如图 1所示， 当客户 3进入柜员机 1的操作空间， ***银行卡， 即触发摄像装置 2 进行常规的拍摄和图像信息储存。 目前， 柜员机***摄像装置现场拍到的图像 资料实行主动覆盖的处理方式。 即相隔一段吋间之后， 之前的图像资料历史数 据将被刪除、 或者将被新的图像资料覆盖。 这些做法显然不能满足当前的需求
[0018] 本发明一种柜员机的监控处理***， 在原有的摄像和图像信息储存装置之上设 置。 包括预先安装的图像识别软件、 预先设定的异常情况判别标准； 还包括异 常情况处置方式。 其中， 图像识别软件属于常规的通用软件。 异常情况判别标 准根据需要设置。 包括： 客户面部主要器官的基本轮廓难以辨认 （通常是使用 物料遮蔽面部主要器官） ； 或者， 在客户操作流程未完成的吋候， 在图像中出 现与之前确认的客户面部基本轮廓存在显著不同的一个或多个人物面部轮廓； 或者， 出现客户图像突然长吋间消失； 或者， 出现客户图像出现大幅度变化等 等。 而异常情况的处置方式， 包括在柜员机内部区域设置专门的异常情况图像 信息传输和储存装置， 异常情况下的图像信息除按常规方式储存之外， 在专门 的存储装置上得到专门、 妥当的保存； 包括利用专门通信线路或公共通信线路 连结、 在异地设置异常情况监控***， 异常情况下的图像信息通过上述通信线 路传输、 并在该异地监控***进行实吋播放和信息存储， 异常情况得到有效的 人工监控和干预； 包括设置利用专门通信线路或公共通信线路连结、 与公安部 门联网的报警***， 出现紧急的异常情况将得到公安部门的及吋处置。 [0019] 如果在上述监控处理***增加设置录音装置、 在图像识别软件增加语音比较功 育^ 在异常情况判别标准增加现场声响最大分贝标准、 增加现场语音出现异常 的短句标准， 则当图像识别软件运行过程中发生现场声响超出最大分贝或者出 现与异常短句标准匹配的现场语言， 即视为发生异常情况、 并转入相应的处置 程序。
[0020] 同吋， 异常情况判别标准的设定可根据实际需要由专业人员进行改变、 增加或 刪除， 以适应不同地区、 不同吋期的需要。
[0021] 根据柜员机的实际情况， 上述图像识别软件可以是单独设置、 由客户操作柜员 机的动作触发运行； 或者， 上述图像识别软件可以作为原摄像装置运行程序的 一个子程序， 在摄像装置对一个新的操作过程幵始拍摄触发运行。 客户的一个 银行卡的完整操作过程对应监控处理***针对一个银行卡操作的一个完整监控 处理流程。 当图像识别软件进入运行， 即按照预先设置的标准自动、 连续识别 摄像装置拍摄到的现场图像资料以及判别现场录得的声音资料； 当判别到异常 情况发生吋， 即自动转入相应的处置程序。
[0022] 如图 2所示， 是本发明一种柜员机的监控处理***的其中一个实施例的监控处 理运行流程图。

Claims

权利要求书
[权利要求 1] 一种柜员机的监控处理***， 其特征在于： 所述监控处理***包括图 像识别软件、 异常情况判别标准以及异常情况处置方式； 所述图像识 别软件已预先安装， 该图像识别软件或者单独设置、 由客户操作柜员 机的动作触发运行； 或者， 作为原摄像装置运行程序的一个子程序、 在摄像装置对一个新的操作过程幵始拍摄触发运行； 客户一个银行卡 的完整操作过程与该监控处理***针对该操作过程的一个完整监控处 理运行流程相对应；
所述异常情况判别标准已预先设置； 异常情况的标准包括客户头像相 对稳定之后图像识别软件识别客户面部主要器官基本轮廓的最低比例 ， 即在监控画面的正常操作区域发现客户采取遮蔽面部主要器官的基 本轮廓达到一定比例； 异常情况的标准还包括在客户操作流程未完成 之前出现以下情况： 出现与之前确认的客户面部基本轮廓存在显著不 同的一个或多个人物面部轮廓、 客户图像突然长吋间消失、 客户图像 大幅度变化； 监控处理***具体设置的异常情况标准可以选择上述其 中一个或多个；
所述异常情况处置方式包括为处置异常情况而专门设置的设施及采取 的处置程序；
所述设施包括用于储存异常情况图像信息的传输和储存装置； 包括利 用专门通信线路或公共通信线路连结的、 在异地设置的异常情况监控 ***， 异常情况图像信息通过上述通信线路传输、 并在该异地监控系 统进行实吋播放和信息存储； 包括利用专门通信线路或公共通信线路 连结、 与公安部门联网的报警***； 监控处理***为应对异常情况而 具体设置的设施可以选择上述其中一种或多种； 所述处置程序包括发生异常情况吋、 该次客户操作过程的图像资料向 储存异常情况图像信息的装置进行传输和储存， 该异常情况图像信息 除非人工操作、 否则不会被主动覆盖或刪除； 包括将该次客户操作过 程的所有图像资料向异地监控***进行实吋传输； 包括将柜员机出现 客户操作异常情况的信息向联网的公安部门报警***报送； 监控处理 ***须与前述为应对异常情况选择设置的具体设施选择合适的处置程 序；
当监控处理***触发运行， 图像识别软件即按照预先设置的异常情况 判别标准自动、 连续识别摄像装置拍摄到的图像资料； 当判别到异常 情况发生吋， 即自动转入相应的处置程序。
[权利要求 2] 根据权利要求 1所述的一种柜员机的监控处理***， 其特征在于： 所 述监控处理***增加设置录音装置； 所述图像识别软件增加声音比较 功能； 所述异常情况判别标准增加现场声响最大分贝标准、 增加现场 语音出现异常的短句标准； 当监控处理***触发运行、 图像识别软件 判别到现场声响超出最大分贝或者现场声音与异常短句标准匹配， 即 视为发生异常情况、 并转入相应的处置程序。
[权利要求 3] 根据权利要求 1或权利要求 2所述的一种柜员机的监控处理***， 其特 征在于： 所述异常情况判别标准根据实际需要由专业人员进行改变、 增加或刪除， 以适应不同地区、 不同吋期的需要。
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