WO2016011936A1 - Service providing method and device - Google Patents
Service providing method and device Download PDFInfo
- Publication number
- WO2016011936A1 WO2016011936A1 PCT/CN2015/084695 CN2015084695W WO2016011936A1 WO 2016011936 A1 WO2016011936 A1 WO 2016011936A1 CN 2015084695 W CN2015084695 W CN 2015084695W WO 2016011936 A1 WO2016011936 A1 WO 2016011936A1
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- WIPO (PCT)
- Prior art keywords
- service
- user
- information
- request message
- service provider
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/029—Location-based management or tracking services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
Definitions
- the present invention relates to the field of service information, and in particular, to a service providing method and apparatus.
- the contact information of the service provider who can provide the service is not saved in advance, the user can only obtain the information through the public inquiry institution.
- the service personnel corresponding to the contact information obtained by this method may not be able to provide the services required by the user in time.
- the user needs to send a courier and obtain a call from a courier through a public inquiry agency.
- it is known that the current location of the courier is far away from the user, and it is impossible to pick up the piece in time and send the courier.
- the user urgently needs to send the courier, he needs to inquire the other courier's phone again, and can not guarantee that the courier corresponding to the contact information that is queried again can collect the courier in time and send the courier for the user.
- the present invention has been made in order to provide a service providing method and corresponding apparatus that overcome the above problems or at least partially solve the above problems.
- a service providing method includes: receiving a service request message, where the service request message carries current location information of a user and a required service type; and searching according to the service request message Contact information of a service provider capable of providing the service type within the specified location information; transmitting user information to the service provider according to the contact information of the service provider, according to the service provider The user information provides a service to the user, wherein the user information carries the service request message and the contact information of the user.
- a service providing method including: receiving a service request message, where the service request message carries current location information of a user and a required service type; according to the service request The message is found to be within the specified range of the location information, and can provide contact information of the service provider of the service type; return a response message to the user, where the response message carries the contact information of the service provider .
- a service providing method includes: determining a service type required by a user, and acquiring current location information of the user; and transmitting a service request message to a server, where the service request message Carrying the location information and the service type, and the server searches for the contact information of the service provider of the service type within the specified range of the location information according to the service request message, to provide The service provider provides services to the user.
- a service providing apparatus including: a receiving module, configured to receive a service request message, where the service request message carries current location information of a user and a required service type; a search module, configured to search, according to the service request message, contact information of a service provider capable of providing the service type within a specified range of the location information; and a sending module configured to send a user according to the contact information of the service provider
- the information is provided to the service provider, and the service provider provides a service to the user according to the user information, wherein the user information carries the service request message and the contact information of the user.
- a service providing apparatus including: a receiving module, configured to receive a service request message, where the service request message carries current location information of a user and a required service type; a locating module, configured to: according to the service request message, find the contact information of the service provider that can provide the service type within the specified range of the location information; the sending module is configured to return a response message to the user, where The response message carries the contact information of the service provider.
- a service providing apparatus including: a determining module configured to determine a service type required by a user; an obtaining module configured to acquire current location information of the user; a sending module, configured Sending a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the location information within the specified range according to the service request message, and can provide Contact information of the service provider of the service type for the service provider to provide services for the user.
- a computer program comprising computer readable code that, when executed on a computing device, causes the computing device to perform any of the service providing methods according to any of the above.
- a computer readable medium wherein the computer program described above is stored.
- the service request message can be received, where the service request message carries the current location information of the user and the required service type.
- the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message.
- the user information is sent to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information.
- the user can only contact the service provider according to the contact information of the pre-existing service provider or the contact information of the service provider that is queried, and the service provider that is contacted through the prior art. It is not guaranteed to provide the required services to users in a timely manner.
- the prior art service providing method is complicated and cumbersome for the user, and cannot achieve the purpose of obtaining the required service efficiently.
- the embodiment of the present invention can search for the service provider in the specified range and can provide the service required by the user according to the location information in the service request message.
- the contact information is sent to the service provider, and the service provider actively contacts the user to provide services to the user. Therefore, the service providing method provided by the embodiment of the present invention can avoid the complicated operation of the user to find the contact manner of the service provider, and automatically find the contact of the service provider that can provide the service to the user in time according to the location information of the user. The way to ensure that users can get the required services in the shortest time, improve service efficiency, and enhance the user experience.
- FIG. 1 is a flowchart showing a process of a service providing method applied to a server side according to an embodiment of the present invention
- FIG. 2 is a flowchart showing a process of another service providing method applied to a server side according to an embodiment of the present invention
- FIG. 3 is a flowchart showing a process of a service providing method applied to a server side according to a preferred embodiment of the present invention
- FIG. 4 is a flowchart showing a process of a service providing method applied to a user side according to an embodiment of the present invention
- FIG. 5 is a flowchart showing a process of a service providing method according to a preferred embodiment of the present invention
- FIG. 6 shows a schematic diagram of an interface for selecting a service type in accordance with a preferred embodiment of the present invention
- FIG. 7 is a schematic diagram showing an interface for displaying detailed information of a courier pickup service according to a preferred embodiment of the present invention.
- FIG. 8 is a schematic diagram showing an interface for displaying user information according to a preferred embodiment of the present invention.
- FIG. 9 is a schematic diagram showing an interface of returning a response message to a user (ie, Mr. Wang) according to a preferred embodiment of the present invention.
- FIG. 10 is a schematic diagram showing an interface for displaying a return receipt message according to a preferred embodiment of the present invention.
- FIG. 11 is a block diagram showing the structure of a service providing apparatus applied to a server side according to an embodiment of the present invention.
- FIG. 12 is a block diagram showing the structure of a service providing apparatus applied to a user side according to an embodiment of the present invention.
- FIG. 13 is a block diagram showing the structure of a service providing apparatus applied to a user side according to a preferred embodiment of the present invention.
- Figure 14 is a block diagram schematically showing a computing device for performing a service providing method according to the present invention.
- Fig. 15 schematically shows a storage unit for holding or carrying program code implementing the service providing method according to the present invention.
- FIG. 1 shows a processing flowchart of a service providing method applied to a server side according to an embodiment of the present invention. Referring to FIG. 1, the flow includes at least steps S102 to S106.
- Step S102 Receive a service request message, where the service request message carries current location information of the user and a required service type.
- Step S104 Search for the contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.
- Step S106 Send the user information to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information, where the user information carries the service request message and the contact information of the user.
- the service request message can be received, where the service request message carries the current location information of the user and the required service type.
- the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message.
- the user information is sent to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information.
- the user can only contact the service provider according to the contact information of the pre-existing service provider or the contact information of the service provider that is queried, and the service provider that is contacted through the prior art. It is not guaranteed to provide the required services to users in a timely manner.
- the prior art service providing method is complicated and cumbersome for the user, and cannot achieve the purpose of obtaining the required service efficiently.
- the embodiment of the present invention can search for the contact information of the service provider in the specified range and can provide the service required by the user according to the location information in the service request message, and send the user information to the service provider.
- the service provider actively contacts the user to provide services to the user. Therefore, the service providing method provided by the embodiment of the present invention can avoid the complicated operation of the user to find the contact manner of the service provider, and automatically find the contact of the service provider that can provide the service to the user in time according to the location information of the user. Ways to ensure that users can get what they need in the shortest possible time Services, improve service efficiency, and enhance the user experience.
- the embodiment of the present invention after the contact information of the service provider of the service type required by the user is provided within the specified range of the location information, the user information carrying the service request message and the contact information of the user is sent. To the service provider. To ensure that the user can know in time that the service request message has been sent to the service provider, preferably, the embodiment of the present invention sends a receipt message to the user after sending the user information to the service provider.
- the current location information of the user is the No. 16 of the hometown of Wudaokou Hongcheng Community, and it is known that the service type required by the user is McDonald's delivery, and then according to the service request message,
- the user's location information is in the center of the circle with a radius of 5 kilometers.
- the contact information of the McDonald's delivery personnel who can provide the delivery is: John, 133-XXXX-YYYY.
- a return receipt message is sent to the user for the user to know that the user information has been sent to John.
- the receipt message when the return receipt message is sent to the user, the receipt message may be sent to the user according to the success or failure of sending the user information to the service provider. That is, when the user information is sent to the service provider successfully, the following receipt message can be sent: "Your McDonald's delivery service has successfully placed the order, please ensure that the mobile phone is fully charged, in order to receive the outgoing person John's Union", otherwise, when If the transmission fails due to network problems or system failures, you can send the following receipt message: "The ordering system is busy, the delivery service you need is not successfully sent to the delivery personnel, we will send your McDonald's again after 3 minutes. Send the service to the delivery personnel, and send the feedback receipt message to you again after sending it, or you can send the following return message: "The network is abnormal. The delivery service you need is not successfully sent to the delivery personnel. Please resend it. Send a service request.”
- the return receipt message may be sent to the user only when the user information is sent to the service provider successfully. If the user does not receive the receipt message within a specified time (for example, 5 minutes), the user may be determined. The message sent to the service provider failed.
- the contact information of the found service provider, and/or the contact information of the user sent to the service provider may be any information that can be contacted to the service provider and/or the user.
- the contact information may be a specific contact method (such as a phone number, a micro-signal code, a fly signal code, and a QQ (Tencent Chat Software) number), and may also be information such as an address, a web address, an email, and a contact name.
- the contact information of the user carried in the user information sent to the service provider may include the name of the user, the phone number of the user, and the address of the user.
- the service provider provides the service to the user
- the user can be contacted according to the user's phone number to determine the time for providing the service to the user, and the current call object can be determined according to the user's name as the user who needs the service, and can be based on the user.
- the address provides services for the user (such as the door to pick up the courier, send the takeaway to the user).
- the service type in the embodiment of the present invention may be any service type capable of providing on-site service, such as a courier service, a meal delivery service, and a home appliance repair service. House cleaning services, etc.
- the service type in the embodiment of the present invention may also be another service type that does not need to provide services at home. For example, according to the received service request message, determining that the user needs to reserve a restaurant, the restaurant that can reserve the meal within the specified range of the user location information may be determined, and the user information is sent to the restaurant service personnel, so that the service personnel can contact the user to determine the predetermined meal. Time, meal Information such as the number of people.
- the service providing method of the embodiment of the present invention can provide a service providing method for a plurality of service types for a user, avoiding the contact manner of the service provider that the user fails to store the required service in advance, and/or the found service provider cannot.
- Providing services in a timely manner leads users to obtain related services through complicated and cumbersome operation steps, and cannot obtain related service problems in time to improve user experience.
- FIG. 2 shows a process flow diagram of another service providing method applied to the server side according to an embodiment of the present invention. Referring to FIG. 2, the flow includes at least steps S202 to S206.
- Step S202 Receive a service request message, where the service request message carries current location information of the user and a required service type.
- Step S204 Search for the contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.
- Step S206 Return a response message to the user, where the response message carries the contact information of the service provider.
- the service request message can be received, where the service request message carries the current location information of the user and the required service type.
- the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message.
- the response message carrying the contact information of the service provider is returned to the user.
- the contact information of the service provider capable of providing the required service can only be queried in the public query structure, and the query cannot be guaranteed.
- the service provider corresponding to the contact method can provide services to the user in time.
- the embodiment of the present invention can find the contact information of the service provider capable of providing the service type within the specified range of the location information, and return the information to the user according to the current location information of the user in the received service request message, and return to the user.
- the user actively searches for the service provider's contact information, which makes it impossible to quickly and efficiently find the contact information of the service provider that can provide the service to the user in time, thereby improving the user experience.
- the embodiment of the present invention may also combine the service providing methods shown in FIG. 1 and FIG.
- FIG. 3 shows a process flow diagram of a service providing method applied to a server side according to a preferred embodiment of the present invention. Referring to FIG. 3, the flow includes at least steps S302 to S308.
- Step S302 Receive a service request message, where the service request message carries current location information of the user and a required service type.
- Step S304 Searching for the contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.
- Step S306 Send user information to the service provider according to the contact information of the service provider, and the service provides The provider provides a service to the user according to the user information, where the user information carries the service request message and the contact information of the user.
- Step S308 returning a response message to the user, where the response message carries the contact information of the service provider.
- step S306 may be performed first, and then step S308 may be performed.
- Step S308 may be performed first, then step S306 may be performed, and steps S306 and S308 may be simultaneously performed.
- step S308 is placed after step S306.
- the processing flow shown in FIG. 3 after finding the contact information of the service provider, sending the contact information of the service provider to the user, waiting for the service provider to actively contact the user to provide the user.
- the required service prevents the user from performing various complicated operations to obtain the required services, and avoids the current service of the found service provider, which cannot provide services to the user in time or can not provide services for the user within the predetermined time. (If the user information cannot be provided to the user on the day of receiving the user information), the user cannot be informed of the information that the user cannot provide the service in time.
- the contact information of the user can be sent to the service provider, so that the service provider can actively contact the user to provide the user with the required information.
- Service which saves users the steps to obtain the required services and enhances the user experience.
- FIG. 4 shows a process flow diagram of a service providing method applied to a user side according to an embodiment of the present invention. Referring to FIG. 4, the flow includes at least steps S402 to S404.
- Step S402 determining a service type required by the user, and acquiring current location information of the user.
- Step S404 Send a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the contact information of the service provider that can provide the service type within the specified range of the location information according to the service request message. For the service provider to provide services to users.
- the type of service required by the user can be determined, and the current location information of the user is obtained, and then the service request information is sent to the server.
- the service request message carries the location information and the service type, and the server searches for the contact information of the service provider that can provide the service type within the specified range of the location information according to the service request message, so that the service provider provides the service for the user. Therefore, the service providing method according to the embodiment of the present invention can solve the problem in the prior art that when the user needs the service, the user can only contact the service provider according to the contact information of the service provider in advance or the contact information of the service provider that is queried.
- the embodiment of the present invention determines the type of service required by the user, and obtains the current location information of the user.
- an information acquisition interface corresponding to the service type is displayed one by one.
- the service type corresponding to the information acquisition interface that receives the trigger instruction from the user is the service type required by the user.
- the server finds contact information of the service provider capable of providing the service type within the specified range of the location information, and transmits the user information carrying the type of service required by the user and the location information to the service provider.
- the embodiment of the present invention preferably receives the response message from the server.
- the response message includes the contact information of the service provider.
- FIG. 5 shows a process flow diagram of a service providing method in accordance with a preferred embodiment of the present invention.
- the flow includes at least steps S502 to S512.
- the user is set to Mr. Wang.
- step S502 it is determined that the type of service required by Mr. Wang is a courier service, and the current location information of Mr. Wang is obtained.
- Figure 6 illustrates a schematic diagram of an interface for selecting a service type in accordance with a preferred embodiment of the present invention.
- an interface for selecting a service type is displayed on the information acquisition interface corresponding to the service type.
- the setting information acquisition interface is a button as shown in FIG. 6.
- the user can determine the type of service required by clicking the option button on the interface. That is, when the trigger instruction from the user is received at the information acquisition interface (ie, the button shown in FIG. 6), it is determined that the service type corresponding to the information acquisition interface that receives the trigger instruction is the service type required by the user.
- the preferred embodiment can provide common service types in the service type selection interface, such as express pick-up, take-out, appliance repair, restaurant reservation, cleaning service, and hourly work.
- users can view more service types by clicking the "Show more service types" button.
- the user can return to the upper menu by clicking the arrow in the upper left corner of the interface, or the setting button at the upper right of the interface (ie, the three black dots at the upper right of FIG. 6).
- the vertically arranged icons set the display interface. For example, set the service type commonly used by the user, or set the number of service types displayed on the display interface of the service type. For example, if six service types are displayed, the interface is as shown in FIG. 6.
- Step S504 sending a service request message to the server.
- the request message sent to the server carries the current location information of the Mr. Wang (ie, the user in this example) and the service type (Express Pickup), and may carry more detailed information about the service required by the user. Information.
- FIG. 7 is a diagram showing an interface for displaying detailed information of a courier pickup service according to a preferred embodiment of the present invention.
- Mr. Wang chooses the courier service, the interface jumps to the interface diagram shown in Figure 7. Users can fill in more detailed information about the required services in this interface, so that the service provider can provide users with more comprehensive and meticulous services.
- Mr. Wang determines in the interface shown in Figure 7 that the courier in the courier pickup service required for this time is a domestic courier, and the number of packages to be sent is three, and the type of articles in the package is food.
- Step S506 the server receives the service request message, and finds Mr. Wang according to the service request message. Contact information of the courier Wu Er who can provide courier service within the specified location information.
- step S506 according to the received service request message, it is determined that Mr. Wang's current location information is 27th floor of Wangwang Building, No. 2X Beitucheng Road, Haidian District. According to the position information, the contact information of the courier Wu Er who is closest to the position information of Mr. Wang in the circular range (ie, within the specified range) with the radius of 5 km is found.
- Step S508 according to the contact information of Wu Er, the user information of Mr. Wang is sent to Wu Er, and Wu Er provides services to Mr. Wang according to the user information.
- FIG. 8 shows a schematic diagram of an interface for displaying user information in accordance with a preferred embodiment of the present invention.
- the user information is sent to the courier Wu Er.
- the courier Wu Er was informed that the user's name was Mr. Wang, the user's phone number was 133XXXXYYYY, and he was informed that Mr. Wang's parcel was 3, and the packaged item type was food.
- the courier Wu Er could contact Mr. Wang through the user's phone to confirm the decision. Time.
- Mr. Wang’s packaged items are food, you can also know by phone whether Mr. Wang’s package is afraid of being squeezed. If the package is afraid of squeezing, you can pick it up at a later time to avoid damage to Mr. Wang’s parcel by other users.
- Step S510 returning a response message to Mr. Wang, wherein the response message carries the contact information of the service provider.
- step S508 is performed first, and then step S510 is performed.
- FIG 9 is a diagram showing the interface of returning a response message to a user (i.e., Mr. Wang) in accordance with a preferred embodiment of the present invention.
- a user i.e., Mr. Wang
- FIG 9 after finding the contact information of the courier Wu Er who can provide the courier pickup service within the specified range of Mr. Wang's current location information, return the response message "The Courier Pickup Service will be provided for you.”
- Wu Er Contact: 123-3221-00XX). Please keep your mobile phone unblocked, courier Wu Er will contact you in the near future.
- Mr. Wang can wait for the courier Wu Er to contact him. He can also contact the courier Wu Er according to the contact information of the courier Wu Er in the response message to avoid contact with Mr. Wang due to the busy business of the courier, resulting in delay. Mr. Wang’s express delivery will enhance the user experience.
- Step S512 sending a return receipt message to Mr. Wang, the process ends.
- FIG. 10 shows a schematic diagram of an interface for displaying a return receipt message in accordance with a preferred embodiment of the present invention.
- the return receipt message “Respected users, the courier pickup service you selected has been successfully placed, please keep your mobile phone clear, so that The courier will contact you to Mr. Wang, so that Mr. Wang is informed that the user information has been sent to the courier Wu Er.
- the embodiment of the present invention may include only one of step S510 and step S512, which is not limited by the present invention.
- the flowchart shown in Fig. 5 shows the processing flow of the service providing method of a preferred embodiment of the present invention.
- the service provider may also be evaluated. Price, for other users to understand the service provider in more detail before using the required service to choose the service provider that suits them, and the user's evaluation of the service provider can make the service provider know the lack of service to the user. In order to improve, to provide users with more efficient and quality services.
- the interface diagram of the return response message according to a preferred embodiment of the present invention shown in FIG. 9 to the user ie, Mr. Wang
- the express delivery service for Mr. Wang is No. 09 courier Wu Er.
- Mr. Wu can go to the courier company website where the courier Wu Er is located to evaluate the score of the courier Wu Er. E.g:
- the embodiment of the present invention provides a service providing apparatus applied to a server side to implement a service providing method applied to a server side.
- FIG. 11 is a block diagram showing the structure of a service providing apparatus applied to a server side according to an embodiment of the present invention.
- the service providing apparatus of the embodiment of the present invention includes at least a receiving module 1110, a searching module 1120, and a sending module 1130.
- the receiving module 1110 is configured to receive a service request message, where the service request message carries current location information of the user and a required service type.
- the searching module 1120 is coupled to the receiving module 1110 and configured to search for contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.
- the sending module 1130 is coupled to the searching module 1120, configured to send the user information to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information, where the user information carries the service request message. And the user's contact information.
- the sending module 1130 is further configured to send a return receipt message to the user for the user to know that the user information has been sent to the service provider.
- each device or component of the service providing apparatus shown in FIG. 11 and the connection relationship between the parts may also be:
- the receiving module 1110 is configured to receive a service request message, where the service request message carries the current location information of the user and the required service type;
- the searching module 1120 is coupled to the receiving module 1110, and configured to search, according to the service request message, the contact information of the service provider capable of providing the service type within the specified range of the location information;
- the sending module 1130 is coupled to the searching module 1120 and configured to return a response message to the user, where the response message carries the contact information of the service provider.
- the embodiment of the present invention provides a service providing apparatus applied to a user side to implement a service providing method applied to a user side.
- FIG. 12 is a block diagram showing the structure of a service providing apparatus applied to a user side according to an embodiment of the present invention.
- the service providing apparatus of the embodiment of the present invention includes at least a determining module 1210, an obtaining module 1220, and a sending module 1230.
- the determining module 1210 is coupled to the transmitting module 1230 and configured to determine the type of service required by the user.
- the obtaining module 1220 is coupled to the sending module 1230 and configured to acquire current location information of the user.
- the sending module 1230 is respectively coupled to the determining module 1210 and the obtaining module 1220, and configured to send a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the specified range of the location information according to the service request message.
- the contact information of the service provider of the service type can be provided for the service provider to provide services for the user.
- FIG. 13 is a schematic structural diagram of a service providing apparatus applied to a user side according to a preferred embodiment of the present invention.
- the service providing apparatus of the preferred embodiment further includes:
- the receiving module 1240 is coupled to the determining module 1210 and configured to receive a response message from the server, where the response message includes the service provider's contact information.
- the service providing apparatus further includes:
- the display module 1250 is configured to display an information acquiring interface corresponding to the service type one-to-one;
- the receiving module 1240 is further configured to receive a trigger instruction from the user at the information acquiring interface;
- the determining module 1210 is further configured to: when the receiving module receives the triggering instruction, determine that the service type corresponding to the information acquiring interface that receives the triggering instruction is a service type required by the user.
- the embodiment of the present invention can achieve the following beneficial effects:
- the service request message can be received, where the service request message carries the current location information of the user and the required service type.
- the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message.
- the user information is sent to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information.
- the user can only contact the service provider according to the contact information of the pre-existing service provider or the contact information of the service provider that is queried, and the service provider that is contacted through the prior art. It is not guaranteed to provide the required services to users in a timely manner.
- the prior art service providing method is complicated and cumbersome for the user, and cannot achieve the purpose of obtaining the required service efficiently.
- the embodiment of the present invention can search for the contact information of the service provider in the specified range and can provide the service required by the user according to the location information in the service request message, and send the user information to the service provider.
- the service provider actively contacts the user, for the user Provide services. Therefore, the service providing method provided by the embodiment of the present invention can avoid the complicated operation of the user to find the contact manner of the service provider, and automatically find the contact of the service provider that can provide the service to the user in time according to the location information of the user. The way to ensure that users can get the required services in the shortest time, improve service efficiency, and enhance the user experience.
- modules in the devices of the embodiments can be adaptively changed and placed in one or more devices different from the embodiment.
- the modules or units or components of the embodiments may be combined into one module or unit or component, and further they may be divided into a plurality of sub-modules or sub-units or sub-components.
- any combination of the features disclosed in the specification, including the accompanying claims, the abstract and the drawings, and any methods so disclosed, or All processes or units of the device are combined.
- Each feature disclosed in this specification (including the accompanying claims, the abstract and the drawings) may be replaced by alternative features that provide the same, equivalent or similar purpose.
- the various component embodiments of the present invention may be implemented in hardware, or in a software module running on one or more processors, or in a combination thereof.
- a microprocessor or digital signal processor may be used in practice to implement some or all of the functionality of some or all of the components of the device or apparatus in accordance with embodiments of the present invention.
- the invention can also be implemented as a device or device program (e.g., a computer program and a computer program product) for performing some or all of the methods described herein.
- a program implementing the invention may be stored on a computer readable medium or may be in the form of one or more signals. Such signals may be downloaded from an Internet website, provided on a carrier signal, or provided in any other form.
- FIG. 14 shows a computing device in which a service providing method according to the present invention can be implemented.
- the computing device conventionally includes a processor 1410 and a computer program product or computer readable medium in the form of a memory 1420.
- the memory 1420 may be an electronic memory such as a flash memory, an EEPROM (Electrically Erasable Programmable Read Only Memory), an EPROM, a hard disk, or a ROM.
- the memory 1420 has any method for performing the above methods
- storage space 1430 for program code may include various program code 1431 for implementing various steps in the above methods, respectively.
- the program code can be read from or written to one or more computer program products.
- Such computer program products include program code carriers such as hard disks, compact disks (CDs), memory cards or floppy disks.
- Such a computer program product is typically a portable or fixed storage unit as described with reference to FIG.
- the storage unit may have storage segments, storage spaces, and the like that are similarly arranged to memory 1420 in the computing device of FIG.
- the program code can be compressed, for example, in an appropriate form.
- the storage unit includes computer readable code 1431', ie, code that can be read by, for example, a processor such as 1410, which when executed by the computing device causes the computing device to perform each of the methods described above step.
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Abstract
Provided are a service providing method and device, the method comprising: receiving a service request message carrying the current position information of a user and a required service type; according to the service request message, querying the contact information of a service provider in a range specified by the position information and capable of providing the service type; and according to the contact information of the service provider, transmitting user information to the service provider, and the service provider provides the service to the user according to the user information. The service providing method of an embodiment of the present invention ensures the user acquiring the required service in the shortest time period, thus improving a service efficiency and improving user experience.
Description
本发明涉及服务信息领域,特别是涉及一种服务提供方法及装置。The present invention relates to the field of service information, and in particular, to a service providing method and apparatus.
随着智能终端与通讯技术的飞速发展,人们越来越习惯通过终端进行交流,并且越来越习惯通过终端获取日常生活、学习甚至工作的相关信息。例如,用户需要发快递时,能够通过终端联系快递员收取快递。再例如,用户需要叫外卖时,通过终端联系餐厅等服务人员提供外卖。With the rapid development of intelligent terminals and communication technologies, people are becoming more accustomed to communicating through terminals, and are increasingly accustomed to obtaining information about daily life, learning, and even work through terminals. For example, when the user needs to send a courier, the courier can be contacted by the terminal to collect the courier. For another example, when the user needs to call a takeaway, the terminal contacts the restaurant and other service personnel to provide the takeaway.
但是,现有技术中,当用户需要某种服务时,若未事先保存有能够提供该种服务的服务提供人员的联系方式,仅能够通过公共查询机构进行获取。并且,通过该种方式获取到的联系方式对应的服务人员可能不能够及时提供用户需要的服务。例如,用户需要发快递,并通过公共查询机构获取到某个快递员的电话。但是电话联系该快递员之后,获知该快递员当前所在的位置距离用户较远,不能够及时取件,并发送快递。此时,用户若急需发送快递,需要再次查询其他快递员的电话,并且不能够保证再次查询到的联系方式对应的快递员能够及时收取快递,并为用户发送快递。However, in the prior art, when a user needs a certain service, if the contact information of the service provider who can provide the service is not saved in advance, the user can only obtain the information through the public inquiry institution. Moreover, the service personnel corresponding to the contact information obtained by this method may not be able to provide the services required by the user in time. For example, the user needs to send a courier and obtain a call from a courier through a public inquiry agency. However, after contacting the courier by telephone, it is known that the current location of the courier is far away from the user, and it is impossible to pick up the piece in time and send the courier. At this time, if the user urgently needs to send the courier, he needs to inquire the other courier's phone again, and can not guarantee that the courier corresponding to the contact information that is queried again can collect the courier in time and send the courier for the user.
综上,现有技术中,当用户需要某种服务时,需要用户事先存储服务提供者的联系信息或者对服务提供者的联系信息进行查询,操作步骤繁琐复杂。并且,现有技术中,无法根据用户信息为用户提供能够及时为用户服务的服务提供者的联系信息,降低用户体验。In summary, in the prior art, when a user needs a certain service, the user needs to store the contact information of the service provider in advance or query the contact information of the service provider, and the operation steps are cumbersome and complicated. Moreover, in the prior art, it is impossible to provide the user with contact information of the service provider that can serve the user in time according to the user information, thereby reducing the user experience.
发明内容Summary of the invention
鉴于上述问题,提出了本发明以便提供一种克服上述问题或者至少部分地解决上述问题的服务提供方法和相应的装置。In view of the above problems, the present invention has been made in order to provide a service providing method and corresponding apparatus that overcome the above problems or at least partially solve the above problems.
依据本发明的一个方面,提供了一种服务提供方法,包括:接收服务请求消息,其中,所述服务请求消息中携带有用户当前的位置信息以及所需服务类型;根据所述服务请求消息查找所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息;根据所述服务提供者的联系信息发送用户信息至所述服务提供者,由所述服务提供者根据所述用户信息向所述用户提供服务,其中,所述用户信息中携带有所述服务请求消息以及所述用户的联系信息。According to an aspect of the present invention, a service providing method includes: receiving a service request message, where the service request message carries current location information of a user and a required service type; and searching according to the service request message Contact information of a service provider capable of providing the service type within the specified location information; transmitting user information to the service provider according to the contact information of the service provider, according to the service provider The user information provides a service to the user, wherein the user information carries the service request message and the contact information of the user.
依据本发明的另一个方面,还提供了一种服务提供方法,包括:接收服务请求消息,其中,所述服务请求消息中携带有用户当前的位置信息以及所需服务类型;根据所述服务请求消息查找到所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息;返回应答消息至所述用户,其中,所述应答消息中携带有所述服务提供者的联系信息。
According to another aspect of the present invention, a service providing method is provided, including: receiving a service request message, where the service request message carries current location information of a user and a required service type; according to the service request The message is found to be within the specified range of the location information, and can provide contact information of the service provider of the service type; return a response message to the user, where the response message carries the contact information of the service provider .
依据本发明的另一个方面,还提供了一种服务提供方法,包括:确定用户所需服务类型,并获取所述用户当前的位置信息;发送服务请求消息至服务器,其中,所述服务请求消息中携带有所述位置信息以及所述服务类型,由所述服务器根据所述服务请求消息查找到所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息,以供所述服务提供者为所述用户提供服务。According to another aspect of the present invention, a service providing method includes: determining a service type required by a user, and acquiring current location information of the user; and transmitting a service request message to a server, where the service request message Carrying the location information and the service type, and the server searches for the contact information of the service provider of the service type within the specified range of the location information according to the service request message, to provide The service provider provides services to the user.
依据本发明的另一个方面,还提供了一种服务提供装置,包括:接收模块,配置为接收服务请求消息,其中,所述服务请求消息中携带有用户当前的位置信息以及所需服务类型;查找模块,配置为根据所述服务请求消息查找所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息;发送模块,配置为根据所述服务提供者的联系信息发送用户信息至所述服务提供者,由所述服务提供者根据所述用户信息向所述用户提供服务,其中,所述用户信息中携带有所述服务请求消息以及所述用户的联系信息。According to another aspect of the present invention, a service providing apparatus is provided, including: a receiving module, configured to receive a service request message, where the service request message carries current location information of a user and a required service type; a search module, configured to search, according to the service request message, contact information of a service provider capable of providing the service type within a specified range of the location information; and a sending module configured to send a user according to the contact information of the service provider The information is provided to the service provider, and the service provider provides a service to the user according to the user information, wherein the user information carries the service request message and the contact information of the user.
依据本发明的另一个方面,还提供了一种服务提供装置,包括:接收模块,配置为接收服务请求消息,其中,所述服务请求消息中携带有用户当前的位置信息以及所需服务类型;查找模块,配置为根据所述服务请求消息查找到所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息;发送模块,配置为返回应答消息至所述用户,其中,所述应答消息中携带有所述服务提供者的联系信息。According to another aspect of the present invention, a service providing apparatus is provided, including: a receiving module, configured to receive a service request message, where the service request message carries current location information of a user and a required service type; a locating module, configured to: according to the service request message, find the contact information of the service provider that can provide the service type within the specified range of the location information; the sending module is configured to return a response message to the user, where The response message carries the contact information of the service provider.
依据本发明的另一个方面,还提供了一种服务提供装置,包括:确定模块,配置为确定用户所需的服务类型;获取模块,配置为获取所述用户当前的位置信息;发送模块,配置为发送服务请求消息至服务器,其中,所述服务请求消息中携带有所述位置信息以及所述服务类型,由所述服务器根据所述服务请求消息查找到所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息,以供所述服务提供者为所述用户提供服务。According to another aspect of the present invention, a service providing apparatus is provided, including: a determining module configured to determine a service type required by a user; an obtaining module configured to acquire current location information of the user; a sending module, configured Sending a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the location information within the specified range according to the service request message, and can provide Contact information of the service provider of the service type for the service provider to provide services for the user.
根据本发明的另一个方面,提供了一种计算机程序,其包括计算机可读代码,当所述计算机可读代码在计算设备上运行时,导致所述计算设备执行根据上述任一个服务提供方法。According to another aspect of the present invention, a computer program is provided comprising computer readable code that, when executed on a computing device, causes the computing device to perform any of the service providing methods according to any of the above.
根据本发明的另一个方面,提供了一种计算机可读介质,其中存储了上述的计算机程序。According to another aspect of the present invention, a computer readable medium is provided, wherein the computer program described above is stored.
依据本发明实施例,能够接收服务请求消息,其中,服务请求消息中携带有用户当前的位置信息以及所需服务类型。接收到服务请求消息之后,根据服务请求消息查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息。之后,根据服务提供者的联系信息发送用户信息至服务提供者,由服务提供者根据用户信息向用户提供服务。现有技术中,用户在需要服务时,仅能够根据事先存在的服务提供者的联系信息或者查询到的服务提供者的联系信息联系服务提供者,并且,通过现有技术联系到的服务提供者不能够保证能够及时为用户提供所需的服务。因此,现有技术的服务提供方法对用户来说,操作步骤复杂繁琐,并且不能够高效率地达到获取所需服务的目的。而本发明实施例在接收到服务请求消息之后,能够根据服务请求消息中的位置信息查找指定范围内、能够提供用户所需服务的服务提供者的
联系信息,并将用户信息发送至服务提供者,由服务提供者主动联系用户,为用户提供服务。因此,依据本发明实施例提供的服务提供方法,能够避免用户查找服务提供者的联系方式的复杂操作,并且根据用户的位置信息自动为用户查找到能够及时为用户提供服务的服务提供者的联系方式,保证用户能够在最短时间内获取所需服务,提高服务效率,并提升用户体验。According to the embodiment of the present invention, the service request message can be received, where the service request message carries the current location information of the user and the required service type. After receiving the service request message, the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message. Thereafter, the user information is sent to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information. In the prior art, when the user needs the service, the user can only contact the service provider according to the contact information of the pre-existing service provider or the contact information of the service provider that is queried, and the service provider that is contacted through the prior art. It is not guaranteed to provide the required services to users in a timely manner. Therefore, the prior art service providing method is complicated and cumbersome for the user, and cannot achieve the purpose of obtaining the required service efficiently. After receiving the service request message, the embodiment of the present invention can search for the service provider in the specified range and can provide the service required by the user according to the location information in the service request message.
The contact information is sent to the service provider, and the service provider actively contacts the user to provide services to the user. Therefore, the service providing method provided by the embodiment of the present invention can avoid the complicated operation of the user to find the contact manner of the service provider, and automatically find the contact of the service provider that can provide the service to the user in time according to the location information of the user. The way to ensure that users can get the required services in the shortest time, improve service efficiency, and enhance the user experience.
上述说明仅是本发明技术方案的概述,为了能够更清楚了解本发明的技术手段,而可依照说明书的内容予以实施,并且为了让本发明的上述和其它目的、特征和优点能够更明显易懂,以下特举本发明的具体实施方式。The above description is only an overview of the technical solutions of the present invention, and the above-described and other objects, features and advantages of the present invention can be more clearly understood. Specific embodiments of the invention are set forth below.
通过阅读下文优选实施方式的详细描述,各种其他的优点和益处对于本领域普通技术人员将变得清楚明了。附图仅用于示出优选实施方式的目的,而并不认为是对本发明的限制。而且在整个附图中,用相同的参考符号表示相同的部件。在附图中:Various other advantages and benefits will become apparent to those skilled in the art from a The drawings are only for the purpose of illustrating the preferred embodiments and are not to be construed as limiting. Throughout the drawings, the same reference numerals are used to refer to the same parts. In the drawing:
图1示出了根据本发明一个实施例的应用于服务器一侧的服务提供方法的处理流程图;1 is a flowchart showing a process of a service providing method applied to a server side according to an embodiment of the present invention;
图2示出了根据本发明一个实施例的另一种应用于服务器一侧的服务提供方法的处理流程图;2 is a flowchart showing a process of another service providing method applied to a server side according to an embodiment of the present invention;
图3示出了根据本发明一个优选实施例的应用于服务器一侧的服务提供方法的处理流程图;FIG. 3 is a flowchart showing a process of a service providing method applied to a server side according to a preferred embodiment of the present invention; FIG.
图4示出了根据本发明一个实施例的应用于用户一侧的服务提供方法的处理流程图;4 is a flowchart showing a process of a service providing method applied to a user side according to an embodiment of the present invention;
图5示出了根据本发明一个优选实施例的服务提供方法的处理流程图;FIG. 5 is a flowchart showing a process of a service providing method according to a preferred embodiment of the present invention; FIG.
图6示出了根据本发明一个优选实施例的选择服务类型的界面示意图;6 shows a schematic diagram of an interface for selecting a service type in accordance with a preferred embodiment of the present invention;
图7示出了根据本发明一个优选实施例的显示快递取件服务详细信息的界面示意图;FIG. 7 is a schematic diagram showing an interface for displaying detailed information of a courier pickup service according to a preferred embodiment of the present invention; FIG.
图8示出了根据本发明一个优选实施例的显示用户信息的界面示意图;FIG. 8 is a schematic diagram showing an interface for displaying user information according to a preferred embodiment of the present invention; FIG.
图9示出了根据本发明一个优选实施例的返回应答消息至用户(即王先生)的界面示意图;9 is a schematic diagram showing an interface of returning a response message to a user (ie, Mr. Wang) according to a preferred embodiment of the present invention;
图10示出了根据本发明一个优选实施例的显示回执消息的界面示意图;FIG. 10 is a schematic diagram showing an interface for displaying a return receipt message according to a preferred embodiment of the present invention; FIG.
图11示出了根据本发明一个实施例的应用于服务器一侧的服务提供装置的结构示意图;FIG. 11 is a block diagram showing the structure of a service providing apparatus applied to a server side according to an embodiment of the present invention; FIG.
图12示出了根据本发明一个实施例的应用于用户一侧的服务提供装置的结构示意图;FIG. 12 is a block diagram showing the structure of a service providing apparatus applied to a user side according to an embodiment of the present invention; FIG.
图13示出了根据本发明一个优选实施例的应用于用户一侧的服务提供装置的结构示意图FIG. 13 is a block diagram showing the structure of a service providing apparatus applied to a user side according to a preferred embodiment of the present invention.
图14示意性地示出了用于执行根据本发明的服务提供方法的计算设备的框图;以及
Figure 14 is a block diagram schematically showing a computing device for performing a service providing method according to the present invention;
图15示意性地示出了用于保持或者携带实现根据本发明的服务提供方法的程序代码的存储单元。Fig. 15 schematically shows a storage unit for holding or carrying program code implementing the service providing method according to the present invention.
下面结合附图和具体的实施方式对本发明作进一步的描述。The invention is further described below in conjunction with the drawings and specific embodiments.
在此提供的算法和显示不与任何特定计算机、虚拟***或者其它设备固有相关。各种通用***也可以与基于在此的示教一起使用。根据上面的描述,构造这类***所要求的结构是显而易见的。此外,本发明也不针对任何特定编程语言。应当明白,可以利用各种编程语言实现在此描述的本发明的内容,并且上面对特定语言所做的描述是为了披露本发明的最佳实施方式。The algorithms and displays provided herein are not inherently related to any particular computer, virtual system, or other device. Various general purpose systems can also be used with the teaching based on the teachings herein. The structure required to construct such a system is apparent from the above description. Moreover, the invention is not directed to any particular programming language. It is to be understood that the invention may be embodied in a variety of programming language, and the description of the specific language has been described above in order to disclose the preferred embodiments of the invention.
现有技术中提及,当用户需要某种服务时,需要用户事先存储服务提供者的联系信息或者对服务提供者的联系信息进行查询,操作步骤繁琐复杂。并且,现有技术中,无法根据用户信息为用户提供能够及时为用户服务的服务提供者的联系信息,降低用户体验。It is mentioned in the prior art that when a user needs a certain service, the user needs to store the contact information of the service provider in advance or query the contact information of the service provider, and the operation steps are cumbersome and complicated. Moreover, in the prior art, it is impossible to provide the user with contact information of the service provider that can serve the user in time according to the user information, thereby reducing the user experience.
为解决上述技术问题,本发明实施例提供了一种服务提供方法,图1示出了根据本发明一个实施例的应用于服务器一侧的服务提供方法的处理流程图。参见图1,该流程至少包括步骤S102至步骤S106。In order to solve the above technical problem, an embodiment of the present invention provides a service providing method, and FIG. 1 shows a processing flowchart of a service providing method applied to a server side according to an embodiment of the present invention. Referring to FIG. 1, the flow includes at least steps S102 to S106.
步骤S102、接收服务请求消息,其中,服务请求消息中携带有用户当前的位置信息以及所需服务类型。Step S102: Receive a service request message, where the service request message carries current location information of the user and a required service type.
步骤S104、根据服务请求消息查找位置信息指定范围内、能够提供服务类型的服务提供者的联系信息。Step S104: Search for the contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.
步骤S106、根据服务提供者的联系信息发送用户信息至服务提供者,由服务提供者根据用户信息向用户提供服务,其中,用户信息中携带有服务请求消息以及用户的联系信息。Step S106: Send the user information to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information, where the user information carries the service request message and the contact information of the user.
依据本发明实施例,能够接收服务请求消息,其中,服务请求消息中携带有用户当前的位置信息以及所需服务类型。接收到服务请求消息之后,根据服务请求消息查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息。之后,根据服务提供者的联系信息发送用户信息至服务提供者,由服务提供者根据用户信息向用户提供服务。现有技术中,用户在需要服务时,仅能够根据事先存在的服务提供者的联系信息或者查询到的服务提供者的联系信息联系服务提供者,并且,通过现有技术联系到的服务提供者不能够保证能够及时为用户提供所需的服务。因此,现有技术的服务提供方法对用户来说,操作步骤复杂繁琐,并且不能够高效率地达到获取所需服务的目的。而本发明实施例在接收到服务请求消息之后,能够根据服务请求消息中的位置信息查找指定范围内、能够提供用户所需服务的服务提供者的联系信息,并将用户信息发送至服务提供者,由服务提供者主动联系用户,为用户提供服务。因此,依据本发明实施例提供的服务提供方法,能够避免用户查找服务提供者的联系方式的复杂操作,并且根据用户的位置信息自动为用户查找到能够及时为用户提供服务的服务提供者的联系方式,保证用户能够在最短时间内获取所需
服务,提高服务效率,并提升用户体验。According to the embodiment of the present invention, the service request message can be received, where the service request message carries the current location information of the user and the required service type. After receiving the service request message, the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message. Thereafter, the user information is sent to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information. In the prior art, when the user needs the service, the user can only contact the service provider according to the contact information of the pre-existing service provider or the contact information of the service provider that is queried, and the service provider that is contacted through the prior art. It is not guaranteed to provide the required services to users in a timely manner. Therefore, the prior art service providing method is complicated and cumbersome for the user, and cannot achieve the purpose of obtaining the required service efficiently. After receiving the service request message, the embodiment of the present invention can search for the contact information of the service provider in the specified range and can provide the service required by the user according to the location information in the service request message, and send the user information to the service provider. The service provider actively contacts the user to provide services to the user. Therefore, the service providing method provided by the embodiment of the present invention can avoid the complicated operation of the user to find the contact manner of the service provider, and automatically find the contact of the service provider that can provide the service to the user in time according to the location information of the user. Ways to ensure that users can get what they need in the shortest possible time
Services, improve service efficiency, and enhance the user experience.
上文提及,本发明实施例中,查找到位置信息指定范围内,能够提供用户所需服务类型的服务提供者的联系信息之后,将携带有服务请求消息以及用户的联系信息的用户信息发送至服务提供者。为保证用户能够及时获知服务请求消息已被发送至服务提供者,优选地,本发明实施例在发送用户信息至服务提供者之后,发送回执消息至用户。As mentioned above, in the embodiment of the present invention, after the contact information of the service provider of the service type required by the user is provided within the specified range of the location information, the user information carrying the service request message and the contact information of the user is sent. To the service provider. To ensure that the user can know in time that the service request message has been sent to the service provider, preferably, the embodiment of the present invention sends a receipt message to the user after sending the user information to the service provider.
例如,当接收到服务请求消息,根据服务请求消息获知用户当前的位置信息为五道口洪城小区家眷楼16号时,并且获知用户所需服务类型为麦当劳外送,则根据服务请求消息查找到以用户的位置信息为圆心,半径5公里的圆形范围内,能够提供外送的麦当劳外送人员的联系方式为:约翰,电话133-XXXX-YYYY。发送携带有服务请求消息以及用户的联系信息的用户信息至约翰。之后,发送回执消息至用户,以供用户获知用户信息已发送至约翰。For example, when the service request message is received, according to the service request message, the current location information of the user is the No. 16 of the hometown of Wudaokou Hongcheng Community, and it is known that the service type required by the user is McDonald's delivery, and then according to the service request message, The user's location information is in the center of the circle with a radius of 5 kilometers. The contact information of the McDonald's delivery personnel who can provide the delivery is: John, 133-XXXX-YYYY. Send user information carrying the service request message and the user's contact information to John. Thereafter, a return receipt message is sent to the user for the user to know that the user information has been sent to John.
在发送回执消息至用户时,本发明实施例中,可以是根据发送用户信息至服务提供者成功或失败向用户发送回执消息。即,当发送用户信息至服务提供者成功时,可以发送如下回执消息“您的麦当劳外送服务已成功下单,请保证手机电量充足,以便接收外送人员约翰的电联”,反之,当由于网络问题或者***故障等问题导致发送失败时,可以发送如下回执消息“订餐***繁忙,您需要的外送服务未能成功发送至外送人员,我们将在3分钟之后,再次发送您的麦当劳外送服务至外送人员,并在发送之后再次反馈回执消息给您”,或者可以发送如下回执消息“网络异常,您需要的外送服务未能成功发送至外送人员,请您重新发送外送服务请求”。In the embodiment of the present invention, when the return receipt message is sent to the user, the receipt message may be sent to the user according to the success or failure of sending the user information to the service provider. That is, when the user information is sent to the service provider successfully, the following receipt message can be sent: "Your McDonald's delivery service has successfully placed the order, please ensure that the mobile phone is fully charged, in order to receive the outgoing person John's Union", otherwise, when If the transmission fails due to network problems or system failures, you can send the following receipt message: "The ordering system is busy, the delivery service you need is not successfully sent to the delivery personnel, we will send your McDonald's again after 3 minutes. Send the service to the delivery personnel, and send the feedback receipt message to you again after sending it, or you can send the following return message: "The network is abnormal. The delivery service you need is not successfully sent to the delivery personnel. Please resend it. Send a service request."
另外,本发明实施例中,还可以是仅在发送用户信息至服务提供者成功时,发送回执消息至用户,若用户在指定时间(如5分钟)内未接收到回执消息,则可以确定用户信息发送至服务提供者失败。In addition, in the embodiment of the present invention, the return receipt message may be sent to the user only when the user information is sent to the service provider successfully. If the user does not receive the receipt message within a specified time (for example, 5 minutes), the user may be determined. The message sent to the service provider failed.
本发明实施例中,查找到的服务提供者的联系信息,和/或发送至服务提供者的用户的联系信息,可以是任意能够联系到服务提供者和/或用户的信息。例如,联系信息可以是具体联系方式(如电话号码、微信号码、飞信号码以及QQ(腾讯聊天软件)号码),还可以是地址、网址、电子邮件以及联系人姓名等信息。例如,发送至服务提供者的用户信息中携带的用户的联系信息可以包括用户的姓名、用户的电话号码以及用户的地址。当服务提供者向用户提供服务时,可以根据用户的电话号码与用户取得联系,确定为用户提供服务的时间,可以根据用户的姓名确定当前通话对象是否为需要服务的用户本人,并可以根据用户的地址为用户提供服务(如上门取快递、送外卖至用户)。In the embodiment of the present invention, the contact information of the found service provider, and/or the contact information of the user sent to the service provider, may be any information that can be contacted to the service provider and/or the user. For example, the contact information may be a specific contact method (such as a phone number, a micro-signal code, a fly signal code, and a QQ (Tencent Chat Software) number), and may also be information such as an address, a web address, an email, and a contact name. For example, the contact information of the user carried in the user information sent to the service provider may include the name of the user, the phone number of the user, and the address of the user. When the service provider provides the service to the user, the user can be contacted according to the user's phone number to determine the time for providing the service to the user, and the current call object can be determined according to the user's name as the user who needs the service, and can be based on the user. The address provides services for the user (such as the door to pick up the courier, send the takeaway to the user).
根据上文对本发明实施例提供的服务提供方法的介绍可以获知,本发明实施例中的服务类型可以是任意能够提供上门服务的服务类型,如快递服务、餐点外送服务、家电修理服务以及房屋清理服务等。另外,本发明实施例中的服务类型还可以是其他无需上门提供服务的服务类型。例如,根据接收的服务请求消息,确定用户需要预定餐厅,则可以确定用户位置信息指定范围内,能够预定餐位的餐厅,并发送用户信息至餐厅服务人员,以便服务人员与用户联系确定预定餐位的时间,用餐
人数等信息。According to the foregoing description of the service providing method provided by the embodiment of the present invention, the service type in the embodiment of the present invention may be any service type capable of providing on-site service, such as a courier service, a meal delivery service, and a home appliance repair service. House cleaning services, etc. In addition, the service type in the embodiment of the present invention may also be another service type that does not need to provide services at home. For example, according to the received service request message, determining that the user needs to reserve a restaurant, the restaurant that can reserve the meal within the specified range of the user location information may be determined, and the user information is sent to the restaurant service personnel, so that the service personnel can contact the user to determine the predetermined meal. Time, meal
Information such as the number of people.
因此,本发明实施例的服务提供方法能够为用户提供针对多种服务类型的服务提供方法,避免用户未能事先存储所需服务的服务提供者的联系方式和/或查找到的服务提供者无法及时提供服务,导致用户需要通过复杂繁琐的操作步骤获取相关服务,无法及时获取相关服务的问题,提升用户体验。Therefore, the service providing method of the embodiment of the present invention can provide a service providing method for a plurality of service types for a user, avoiding the contact manner of the service provider that the user fails to store the required service in advance, and/or the found service provider cannot. Providing services in a timely manner leads users to obtain related services through complicated and cumbersome operation steps, and cannot obtain related service problems in time to improve user experience.
在上文介绍的服务提供方法中,当接收到服务请求消息之后,本发明实施例根据服务请求消息查找到服务提供者的联系信息,并根据查找到的服务提供者的联系信息发送用户信息至服务提供者。之后,由服务提供者根据用户信息向用户提供服务。现介绍本发明实施例提供的另一种服务提供方法。图2示出了根据本发明一个实施例的另一种应用于服务器一侧的服务提供方法的处理流程图。参见图2,该流程至少包括步骤S202至步骤S206。In the service providing method described above, after receiving the service request message, the embodiment of the present invention searches for the contact information of the service provider according to the service request message, and sends the user information according to the contact information of the found service provider to service provider. Thereafter, the service provider provides services to the user based on the user information. Another service providing method provided by an embodiment of the present invention will be described. FIG. 2 shows a process flow diagram of another service providing method applied to the server side according to an embodiment of the present invention. Referring to FIG. 2, the flow includes at least steps S202 to S206.
步骤S202、接收服务请求消息,其中,服务请求消息中携带有用户当前的位置信息以及所需服务类型。Step S202: Receive a service request message, where the service request message carries current location information of the user and a required service type.
步骤S204、根据服务请求消息查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息。Step S204: Search for the contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.
步骤S206、返回应答消息至用户,其中,应答消息中携带有服务提供者的联系信息。Step S206: Return a response message to the user, where the response message carries the contact information of the service provider.
依据本发明实施例,能够接收服务请求消息,其中,服务请求消息中携带有用户当前的位置信息以及所需服务类型。接收到服务请求消息之后,根据服务请求消息查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息。之后,返回携带有服务提供者的联系信息的应答消息至用户。现有技术中,当用户未能事先存储有用户所需服务的服务提供者的联系方式,仅能够在公共查询结构查询能够提供所需服务的服务提供者的联系方式,并且无法保证查询到的联系方式对应的服务提供者能够及时为用户提供服务。而本发明实施例能够根据接收到的服务请求消息中的用户当前的位置信息为用户查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息,并返回至用户,解决了现有技术中用户主动查找服务提供者联系方式,导致无法快速高效查找到能够及时为用户提供服务的服务提供者的联系方式的问题,提升用户体验。According to the embodiment of the present invention, the service request message can be received, where the service request message carries the current location information of the user and the required service type. After receiving the service request message, the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message. After that, the response message carrying the contact information of the service provider is returned to the user. In the prior art, when the user fails to store the contact information of the service provider with the service required by the user in advance, the contact information of the service provider capable of providing the required service can only be queried in the public query structure, and the query cannot be guaranteed. The service provider corresponding to the contact method can provide services to the user in time. The embodiment of the present invention can find the contact information of the service provider capable of providing the service type within the specified range of the location information, and return the information to the user according to the current location information of the user in the received service request message, and return to the user. In the technology, the user actively searches for the service provider's contact information, which makes it impossible to quickly and efficiently find the contact information of the service provider that can provide the service to the user in time, thereby improving the user experience.
图1以及图2所示的流程图中介绍的服务提供方法,在查找到服务提供者的联系信息之后,分别发送用户信息至服务提供者,以及发送服务提供者的联系信息至用户。优选地,本发明实施例还可以将图1以及图2所示的服务提供方法结合。图3示出了根据本发明一个优选实施例的应用于服务器一侧的服务提供方法的处理流程图。参见图3,该流程至少包括步骤S302至步骤S308。The service providing method described in the flowcharts shown in FIG. 1 and FIG. 2, after finding the contact information of the service provider, respectively transmits the user information to the service provider, and transmits the contact information of the service provider to the user. Preferably, the embodiment of the present invention may also combine the service providing methods shown in FIG. 1 and FIG. FIG. 3 shows a process flow diagram of a service providing method applied to a server side according to a preferred embodiment of the present invention. Referring to FIG. 3, the flow includes at least steps S302 to S308.
步骤S302、接收服务请求消息,其中,服务请求消息中携带有用户当前的位置信息以及所需服务类型。Step S302: Receive a service request message, where the service request message carries current location information of the user and a required service type.
步骤S304、根据服务请求消息查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息。Step S304: Searching for the contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.
步骤S306、根据服务提供者的联系信息发送用户信息至服务提供者,由服务提
供者根据用户信息向用户提供服务,其中,用户信息中携带有服务请求消息以及用户的联系信息。Step S306: Send user information to the service provider according to the contact information of the service provider, and the service provides
The provider provides a service to the user according to the user information, where the user information carries the service request message and the contact information of the user.
步骤S308、返回应答消息至用户,其中,应答消息中携带有服务提供者的联系信息。Step S308, returning a response message to the user, where the response message carries the contact information of the service provider.
需要说明的是,如图3所示的流程图,步骤S306与步骤S308并无固定的先后顺序。即,可以是先执行步骤S306,再执行步骤S308,可以是先执行步骤S308,再执行步骤S306,还可以是步骤S306以及步骤S308同时执行。本例中,为方便介绍,将步骤S308置于步骤S306之后。It should be noted that, as shown in the flowchart of FIG. 3, there is no fixed sequence of steps S306 and S308. That is, step S306 may be performed first, and then step S308 may be performed. Step S308 may be performed first, then step S306 may be performed, and steps S306 and S308 may be simultaneously performed. In this example, for convenience of introduction, step S308 is placed after step S306.
本发明实施例中,例如图3所示的处理流程,在查找到服务提供者的联系信息之后,将服务提供者的联系信息发送至用户,在等待服务提供者主动与用户联系,以提供用户需要的服务,避免用户为获取到需要的服务,执行各种复杂的操作的同时,避免由于查找到的服务提供者当前业务较多,无法及时为用户提供服务或者预定时间内无法为用户提供服务(如接收到用户信息当天无法为用户提供服务),并无法及时告知用户无法及时为用户提供服务的信息的问题。In the embodiment of the present invention, for example, the processing flow shown in FIG. 3, after finding the contact information of the service provider, sending the contact information of the service provider to the user, waiting for the service provider to actively contact the user to provide the user. The required service prevents the user from performing various complicated operations to obtain the required services, and avoids the current service of the found service provider, which cannot provide services to the user in time or can not provide services for the user within the predetermined time. (If the user information cannot be provided to the user on the day of receiving the user information), the user cannot be informed of the information that the user cannot provide the service in time.
并且,如图3所示的处理流程,在查找到的服务提供者的联系信息之后,能够将用户的联系信息发送至服务提供者,以便服务提供者能够主动与用户联系,为用户提供所需服务,节省用户获取所需服务的操作步骤,提升用户体验。Moreover, as shown in the processing flow shown in FIG. 3, after the contact information of the service provider is found, the contact information of the user can be sent to the service provider, so that the service provider can actively contact the user to provide the user with the required information. Service, which saves users the steps to obtain the required services and enhances the user experience.
上文介绍了应用于服务器一侧的服务提供方法,现基于同一发明构思,提供一种应用于用户一侧的服务提供方法。图4示出了根据本发明一个实施例的应用于用户一侧的服务提供方法的处理流程图。参见图4,该流程至少包括步骤S402至步骤S404。The service providing method applied to the server side is described above, and based on the same inventive concept, a service providing method applied to the user side is provided. FIG. 4 shows a process flow diagram of a service providing method applied to a user side according to an embodiment of the present invention. Referring to FIG. 4, the flow includes at least steps S402 to S404.
步骤S402、确定用户所需服务类型,并获取用户当前的位置信息。Step S402, determining a service type required by the user, and acquiring current location information of the user.
步骤S404、发送服务请求消息至服务器,其中,服务请求消息中携带有位置信息以及服务类型,由服务器根据服务请求消息查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息,以供服务提供者为用户提供服务。Step S404: Send a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the contact information of the service provider that can provide the service type within the specified range of the location information according to the service request message. For the service provider to provide services to users.
依据本发明实施例,能够确定用户所需服务类型,并获取用户当前的位置信息,之后,发送服务请求信息至服务器。其中,服务请求消息中携带有位置信息以及服务类型,由服务器根据服务请求消息查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息,以供服务提供者为用户提供服务。因此,依据本发明实施例的服务提供方法,能够解决现有技术中,用户在需要服务时,仅能够根据事先粗糙的服务提供者的联系信息或者查询到的服务提供者的联系信息联系服务提供者的问题,并且解决现有技术中,通过上述方法联系到的服务提供者由于距离等问题无法及时为用户提供服务的问题,达到根据用户的位置信息自动查找到合适服务提供者为用户快速高效提供服务的有益效果。According to the embodiment of the present invention, the type of service required by the user can be determined, and the current location information of the user is obtained, and then the service request information is sent to the server. The service request message carries the location information and the service type, and the server searches for the contact information of the service provider that can provide the service type within the specified range of the location information according to the service request message, so that the service provider provides the service for the user. Therefore, the service providing method according to the embodiment of the present invention can solve the problem in the prior art that when the user needs the service, the user can only contact the service provider according to the contact information of the service provider in advance or the contact information of the service provider that is queried. The problem of the problem, and solving the problem that the service provider contacted by the above method cannot provide the service to the user in time due to the distance and the like, and automatically finds the appropriate service provider according to the location information of the user, and is quick and efficient for the user. The benefits of providing services.
如图4中的步骤S402所示,本发明实施例确定用户所需的服务类型,并获取用户当前的位置信息。优选地,本发明实施例中,显示与服务类型一一对应的信息获取接口。当在信息获取接口处接收到来自用户的触发指令时,确定与接收来自用户的触发指令的信息获取接口对应的服务类型为用户所需服务类型。当确定用户所需
服务类型,并获取用户当前的位置信息,发送携带有用户所需服务类型以及当前位置信息的服务请求消息至服务器。服务器查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息,并将携带有用户所需服务类型以及位置信息的用户信息发送至服务提供者。之后,为保证当服务提供者业务繁忙,无法及时告知用户不能及时提供服务的消息,以及为保证用户能够及时获取所需服务,优选地,本发明实施例接收来自服务器的应答消息。其中,应答消息中包括服务提供者的联系信息。当用户所需的服务时限要求较紧,或者用户长时间未接收到所需服务,则用户可以根据应答消息中的服务提供者的联系信息与服务提供者进行联系。As shown in step S402 in FIG. 4, the embodiment of the present invention determines the type of service required by the user, and obtains the current location information of the user. Preferably, in the embodiment of the present invention, an information acquisition interface corresponding to the service type is displayed one by one. When a trigger instruction from the user is received at the information acquisition interface, it is determined that the service type corresponding to the information acquisition interface that receives the trigger instruction from the user is the service type required by the user. When determining what the user needs
The service type, and obtain the current location information of the user, and send a service request message carrying the service type required by the user and the current location information to the server. The server finds contact information of the service provider capable of providing the service type within the specified range of the location information, and transmits the user information carrying the type of service required by the user and the location information to the service provider. After that, in order to ensure that the service provider is busy, the user cannot be informed of the message that the service cannot be provided in time, and the user is able to obtain the required service in time, the embodiment of the present invention preferably receives the response message from the server. The response message includes the contact information of the service provider. When the user requires a tighter service time limit, or the user does not receive the required service for a long time, the user can contact the service provider according to the contact information of the service provider in the response message.
实施例一Embodiment 1
为将上文各优选实施例提供的服务提供方法阐述得更加清楚明白,现以一个优选实施例对本发明实施例提供的服务提供方法进行介绍。图5示出了根据本发明一个优选实施例的服务提供方法的处理流程图。参见图5,该流程至少包括步骤S502至步骤S512。本例中,为将处理流程介绍得更加简洁明了,将用户设置为王先生。In order to clarify the service providing method provided by the foregoing preferred embodiments, the service providing method provided by the embodiment of the present invention is introduced in a preferred embodiment. FIG. 5 shows a process flow diagram of a service providing method in accordance with a preferred embodiment of the present invention. Referring to FIG. 5, the flow includes at least steps S502 to S512. In this case, in order to introduce the process flow more concisely, the user is set to Mr. Wang.
步骤S502、确定王先生需要的服务类型为快递服务,并获取王先生当前的位置信息。In step S502, it is determined that the type of service required by Mr. Wang is a courier service, and the current location information of Mr. Wang is obtained.
具体地,图6示出了根据本发明一个优选实施例的选择服务类型的界面示意图。参见图6,在选择服务类型的界面显示于服务类型一一对应的信息获取接口。本例中,设置信息获取接口为如图6所示的按钮。用户可以通过点击界面的选项按钮确定所需服务类型。即,挡在信息获取接口(即图6所示的按钮)处接收到来自用户的触发指令,则确定与接收触发指令的信息获取接口对应的服务类型为用户所需的服务类型。In particular, Figure 6 illustrates a schematic diagram of an interface for selecting a service type in accordance with a preferred embodiment of the present invention. Referring to FIG. 6, an interface for selecting a service type is displayed on the information acquisition interface corresponding to the service type. In this example, the setting information acquisition interface is a button as shown in FIG. 6. The user can determine the type of service required by clicking the option button on the interface. That is, when the trigger instruction from the user is received at the information acquisition interface (ie, the button shown in FIG. 6), it is determined that the service type corresponding to the information acquisition interface that receives the trigger instruction is the service type required by the user.
如图6所示,本优选实施例可以在服务类型选择界面提供常用服务类型,如快递取件、外卖、家电维修、餐厅预订、清洁服务以及钟点工等。另外,用户可以通过点击“显示更多服务类型”按钮,查看更多服务类型。优选地,本例中,用户在如图6所示的界面,可以通过点击界面左上角的箭头回到上级菜单,还可以通过界面右上方的设置按钮(即图6右上方的三个黑点竖向排列的图标)对显示界面进行设置。例如设置用户常用的服务类型,或者设置在服务类型的显示界面显示多少项服务类型,如设置显示6种服务类型,则界面如图6所示。As shown in FIG. 6, the preferred embodiment can provide common service types in the service type selection interface, such as express pick-up, take-out, appliance repair, restaurant reservation, cleaning service, and hourly work. In addition, users can view more service types by clicking the "Show more service types" button. Preferably, in this example, the user can return to the upper menu by clicking the arrow in the upper left corner of the interface, or the setting button at the upper right of the interface (ie, the three black dots at the upper right of FIG. 6). The vertically arranged icons) set the display interface. For example, set the service type commonly used by the user, or set the number of service types displayed on the display interface of the service type. For example, if six service types are displayed, the interface is as shown in FIG. 6.
步骤S504、发送服务请求消息至服务器。Step S504, sending a service request message to the server.
具体地,本例中,发送至服务器的请求消息除携带有王先生(即本例中的用户)当前的位置信息以及服务类型(快递取件),还可以携带有关于用户所需服务更详细的信息。如图7示出了根据本发明一个优选实施例的显示快递取件服务详细信息的界面示意图。当王先生选择快递服务之后,界面跳转至如图7所示的界面图。用户可以在该界面填写关于所需服务更加详细的信息,以便服务提供者为用户提供更加周全细致的服务。例如,王先生在如图7所示的界面确定本次所需的快递取件服务中的快递为国内快递,并且需要发送的包裹数量为3个,以及包裹中的物品种类为食物。Specifically, in this example, the request message sent to the server carries the current location information of the Mr. Wang (ie, the user in this example) and the service type (Express Pickup), and may carry more detailed information about the service required by the user. Information. FIG. 7 is a diagram showing an interface for displaying detailed information of a courier pickup service according to a preferred embodiment of the present invention. When Mr. Wang chooses the courier service, the interface jumps to the interface diagram shown in Figure 7. Users can fill in more detailed information about the required services in this interface, so that the service provider can provide users with more comprehensive and meticulous services. For example, Mr. Wang determines in the interface shown in Figure 7 that the courier in the courier pickup service required for this time is a domestic courier, and the number of packages to be sent is three, and the type of articles in the package is food.
步骤S506、服务器接收服务请求消息,并根据服务请求消息查找到王先生当前
的位置信息指定范围内、能够提供快递服务的快递员吴二的联系信息。Step S506, the server receives the service request message, and finds Mr. Wang according to the service request message.
Contact information of the courier Wu Er who can provide courier service within the specified location information.
步骤S506中,当根据接收到的服务请求消息,确定王先生当前的位置信息为海淀区北土城路2X号望望大厦27层。根据该位置信息,查找到以该位置信息为圆心,半径5公里的圆形范围内(即指定范围内)距离王先生的位置信息最近的快递员吴二的联系信息。In step S506, according to the received service request message, it is determined that Mr. Wang's current location information is 27th floor of Wangwang Building, No. 2X Beitucheng Road, Haidian District. According to the position information, the contact information of the courier Wu Er who is closest to the position information of Mr. Wang in the circular range (ie, within the specified range) with the radius of 5 km is found.
步骤S508、根据吴二的联系信息发送王先生的用户信息至吴二,由吴二根据用户信息向王先生提供服务。Step S508, according to the contact information of Wu Er, the user information of Mr. Wang is sent to Wu Er, and Wu Er provides services to Mr. Wang according to the user information.
具体地,图8示出了根据本发明一个优选实施例的显示用户信息的界面示意图。参见图8,当查找到快递员吴二的联系方式之后,将用户信息发送至快递员吴二。快递员吴二获知用户姓名为王先生,用户电话为133XXXXYYYY,并且获知王先生的包裹为3个,包裹的物品种类为食物,则快递员吴二可以通过用户电话与王先生进行联系,确定取件时间。并且,由于王先生的包裹的物品种类为食物,还可以通过电话获知王先生的包裹是否惧怕被挤压。若包裹惧怕挤压,则可以于稍晚时候上门取件,避免其他用户包裹对王先生的包裹造成损害。Specifically, FIG. 8 shows a schematic diagram of an interface for displaying user information in accordance with a preferred embodiment of the present invention. Referring to Figure 8, after finding the contact information of the courier Wu Er, the user information is sent to the courier Wu Er. The courier Wu Er was informed that the user's name was Mr. Wang, the user's phone number was 133XXXXYYYY, and he was informed that Mr. Wang's parcel was 3, and the packaged item type was food. The courier Wu Er could contact Mr. Wang through the user's phone to confirm the decision. Time. Moreover, since Mr. Wang’s packaged items are food, you can also know by phone whether Mr. Wang’s package is afraid of being squeezed. If the package is afraid of squeezing, you can pick it up at a later time to avoid damage to Mr. Wang’s parcel by other users.
步骤S510、返回应答消息至王先生,其中,应答消息中携带有服务提供者的联系信息。Step S510, returning a response message to Mr. Wang, wherein the response message carries the contact information of the service provider.
由上文对图3所示的流程图进行的介绍可知,步骤S508与步骤S510并无固定的执行顺序,本例中,为介绍简洁,首先执行步骤S508,其次,执行步骤S510。It can be seen from the above description of the flowchart shown in FIG. 3 that there is no fixed execution order in step S508 and step S510. In this example, for the sake of brevity, step S508 is performed first, and then step S510 is performed.
图9示出了根据本发明一个优选实施例的返回应答消息至用户(即王先生)的界面示意图。参见图9,当查找到王先生当前位置信息指定范围内、能够提供快递取件服务的快递员吴二的联系信息之后,返回应答消息“将为您提供快递取件服务的是09号快递员吴二(联系方式:123-3221-00XX)。请保持您的手机畅通,快递员吴二将于近期与您联系”至王先生。王先生可以等待快递员吴二与他联系,还可以根据应答消息中快递员吴二的联系方式主动与快递员吴二进行联系,避免由于快递员业务繁忙无法及时与王先生取得联系,导致延误王先生的快递发送,提升用户体验。Figure 9 is a diagram showing the interface of returning a response message to a user (i.e., Mr. Wang) in accordance with a preferred embodiment of the present invention. Referring to Figure 9, after finding the contact information of the courier Wu Er who can provide the courier pickup service within the specified range of Mr. Wang's current location information, return the response message "The Courier Pickup Service will be provided for you." Wu Er (Contact: 123-3221-00XX). Please keep your mobile phone unblocked, courier Wu Er will contact you in the near future. Mr. Wang can wait for the courier Wu Er to contact him. He can also contact the courier Wu Er according to the contact information of the courier Wu Er in the response message to avoid contact with Mr. Wang due to the busy business of the courier, resulting in delay. Mr. Wang’s express delivery will enhance the user experience.
另外,如图9所示,本例中,还可以在界面下方显示“继续发送快递”按钮,当王先生点击该按钮,可以返回如图7所示的快递取件服务界面,继续获取“快递取件”的服务。In addition, as shown in Figure 9, in this example, you can also display the "Continue to send courier" button at the bottom of the interface. When Mr. Wang clicks the button, he can return to the courier pickup service interface as shown in Figure 7, and continue to obtain "Express. Pick up the service.
步骤S512、发送回执消息至王先生,流程结束。Step S512, sending a return receipt message to Mr. Wang, the process ends.
如图10示出了根据本发明一个优选实施例的显示回执消息的界面示意图。当根据快递员吴二的联系信息发送王先生的用户信息至快递员吴二之后,返回回执消息“尊敬的用户,您选择的快递取件服务已成功下单,请保持您的手机畅通,以便快递员与您联系”至王先生,以便王先生获知用户信息已发送至快递员吴二。此处请注意,本发明的实施例中可以只包含步骤S510和步骤S512中的一个,本发明对此并不作限制。FIG. 10 shows a schematic diagram of an interface for displaying a return receipt message in accordance with a preferred embodiment of the present invention. When the user information of Mr. Wang is sent to the courier Wu Er according to the contact information of the courier Wu Er, the return receipt message “Respected users, the courier pickup service you selected has been successfully placed, please keep your mobile phone clear, so that The courier will contact you to Mr. Wang, so that Mr. Wang is informed that the user information has been sent to the courier Wu Er. It should be noted that the embodiment of the present invention may include only one of step S510 and step S512, which is not limited by the present invention.
图5所示的流程图展示了本发明一个优选实施例的服务提供方法的处理流程。另外,本发明实施例中,当用户获取到所需服务之后,还可以对服务提供者进行评
价,以供其他用户在使用所需服务之前更加详细地了解服务提供者以选择适合自己的服务提供者,并且,用户对服务提供者的评价能够令服务提供者获知对用户的服务的不足之处,以便改进,为用户提供更加高效优质的服务。例如,在图9所示的根据本发明一个优选实施例的返回应答消息至用户(即王先生)的界面示意图中提及,为王先生提供快递取件服务的为09号快递员吴二,则吴先生在获取到所需服务之后,可以到快递员吴二所在的快递公司网站为快递员吴二进行评价打分。例如:The flowchart shown in Fig. 5 shows the processing flow of the service providing method of a preferred embodiment of the present invention. In addition, in the embodiment of the present invention, after the user obtains the required service, the service provider may also be evaluated.
Price, for other users to understand the service provider in more detail before using the required service to choose the service provider that suits them, and the user's evaluation of the service provider can make the service provider know the lack of service to the user. In order to improve, to provide users with more efficient and quality services. For example, in the interface diagram of the return response message according to a preferred embodiment of the present invention shown in FIG. 9 to the user (ie, Mr. Wang), it is mentioned that the express delivery service for Mr. Wang is No. 09 courier Wu Er. After obtaining the required services, Mr. Wu can go to the courier company website where the courier Wu Er is located to evaluate the score of the courier Wu Er. E.g:
09号快递员吴二No. 09 courier Wu Er
服务态度:五颗星(满分五颗星):Service attitude: five stars (out of five stars):
服务速度:四颗星(满分五颗星);Service speed: four stars (out of five stars);
用户想说的话:为防止我寄出的饼干被压碎,特意晚一些来取件,将我的包裹放在最上面,导致服务速度有些慢,但是态度非常好,好评。What the user wants to say: In order to prevent the cookies I sent out from being crushed, I specially took the pieces later and put my parcels on the top, which caused the service to be slow, but the attitude was very good and praised.
根据王先生对09号快递员吴二的评价,其他用户可以知道该快递员的服务态度好,为用户着想。当其他用户需要快递取件服务,并且获取到的服务提供者的联系信息为快递员吴二的联系信息以及另一个评价不好的快递员的联系信息时,其他用户可以选择服务态度更优秀的快递员吴二。According to Mr. Wang's evaluation of No. 09 courier Wu Er, other users can know that the courier's service attitude is good and for the sake of the user. When other users need express delivery service, and the contact information of the obtained service provider is the contact information of the courier Wu Er and the contact information of another courier who does not evaluate well, other users can choose the service attitude is better. Courier Wu Er.
基于上文各优选实施例提供的服务提供方法,基于同一发明构思,本发明实施例提供了一种应用于服务器一侧的服务提供装置,以实现应用于服务器一侧的服务提供方法。Based on the service providing method provided by the foregoing preferred embodiments, the embodiment of the present invention provides a service providing apparatus applied to a server side to implement a service providing method applied to a server side.
图11示出了根据本发明一个实施例的应用于服务器一侧的服务提供装置的结构示意图。参见图11,本发明实施例的服务提供装置至少包括:接收模块1110、查找模块1120以及发送模块1130。FIG. 11 is a block diagram showing the structure of a service providing apparatus applied to a server side according to an embodiment of the present invention. Referring to FIG. 11, the service providing apparatus of the embodiment of the present invention includes at least a receiving module 1110, a searching module 1120, and a sending module 1130.
现介绍本发明实施例的应用于服务器一侧的服务提供装置的各器件或组成的功能以及各部分间的连接关系:The functions of the devices or components of the service providing apparatus applied to the server side of the embodiment of the present invention and the connection relationship between the parts are now described:
接收模块1110,配置为接收服务请求消息,其中,服务请求消息中携带有用户当前的位置信息以及所需服务类型。The receiving module 1110 is configured to receive a service request message, where the service request message carries current location information of the user and a required service type.
查找模块1120,与接收模块1110相耦合,配置为根据服务请求消息查找位置信息指定范围内、能够提供服务类型的服务提供者的联系信息。The searching module 1120 is coupled to the receiving module 1110 and configured to search for contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.
发送模块1130,与查找模块1120相耦合,配置为根据服务提供者的联系信息发送用户信息至服务提供者,由服务提供者根据用户信息向用户提供服务,其中,用户信息中携带有服务请求消息以及用户的联系信息。The sending module 1130 is coupled to the searching module 1120, configured to send the user information to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information, where the user information carries the service request message. And the user's contact information.
在一个优选的实施例中,发送模块1130还配置为:发送回执消息至用户,以供用户获知用户信息已发送至服务提供者。In a preferred embodiment, the sending module 1130 is further configured to send a return receipt message to the user for the user to know that the user information has been sent to the service provider.
根据本发明另一个实施例的服务提供装置,图11所示的服务提供装置的各器件或组成的功能以及各部分间的连接关系还可以为:According to another embodiment of the present invention, the function of each device or component of the service providing apparatus shown in FIG. 11 and the connection relationship between the parts may also be:
接收模块1110,配置为接收服务请求消息,其中,服务请求消息中携带有用户当前的位置信息以及所需服务类型;The receiving module 1110 is configured to receive a service request message, where the service request message carries the current location information of the user and the required service type;
查找模块1120,与接收模块1110相耦合,配置为根据服务请求消息查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息;
The searching module 1120 is coupled to the receiving module 1110, and configured to search, according to the service request message, the contact information of the service provider capable of providing the service type within the specified range of the location information;
发送模块1130,与查找模块1120相耦合,配置为返回应答消息至用户,其中,应答消息中携带有服务提供者的联系信息。The sending module 1130 is coupled to the searching module 1120 and configured to return a response message to the user, where the response message carries the contact information of the service provider.
基于上文各优选实施例提供的服务提供方法,基于同一发明构思,本发明实施例提供了一种应用于用户一侧的服务提供装置,以实现应用于用户一侧的服务提供方法。Based on the service providing method provided by the foregoing preferred embodiments, the embodiment of the present invention provides a service providing apparatus applied to a user side to implement a service providing method applied to a user side.
图12示出了根据本发明一个实施例的应用于用户一侧的服务提供装置的结构示意图。参见图12,本发明实施例的服务提供装置至少包括:确定模块1210、获取模块1220以及发送模块1230。FIG. 12 is a block diagram showing the structure of a service providing apparatus applied to a user side according to an embodiment of the present invention. Referring to FIG. 12, the service providing apparatus of the embodiment of the present invention includes at least a determining module 1210, an obtaining module 1220, and a sending module 1230.
现介绍本发明实施例的应用于用户一侧的服务提供装置的各器件或组成的功能以及各部分间的连接关系:The functions of each device or component applied to the service providing apparatus on the user side and the connection relationship between the parts of the embodiment of the present invention will now be described:
确定模块1210,与发送模块1230相耦合,配置为确定用户所需的服务类型。The determining module 1210 is coupled to the transmitting module 1230 and configured to determine the type of service required by the user.
获取模块1220,与发送模块1230相耦合,配置为获取用户当前的位置信息。The obtaining module 1220 is coupled to the sending module 1230 and configured to acquire current location information of the user.
发送模块1230,与确定模块1210以及获取模块1220分别耦合,配置为发送服务请求消息至服务器,其中,服务请求消息中携带有位置信息以及服务类型,由服务器根据服务请求消息查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息,以供服务提供者为用户提供服务。The sending module 1230 is respectively coupled to the determining module 1210 and the obtaining module 1220, and configured to send a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the specified range of the location information according to the service request message. The contact information of the service provider of the service type can be provided for the service provider to provide services for the user.
图13示出了根据本发明一个优选实施例的应用于用户一侧的服务提供装置的结构示意图,参见图13,本优选实施例的服务提供装置还包括:FIG. 13 is a schematic structural diagram of a service providing apparatus applied to a user side according to a preferred embodiment of the present invention. Referring to FIG. 13, the service providing apparatus of the preferred embodiment further includes:
接收模块1240,与确定模块1210相耦合,配置为接收来自服务器的应答消息,其中,应答消息中包括服务提供者的联系信息。The receiving module 1240 is coupled to the determining module 1210 and configured to receive a response message from the server, where the response message includes the service provider's contact information.
在一个优选的实施例中,服务提供装置还包括:In a preferred embodiment, the service providing apparatus further includes:
显示模块1250,配置为显示与服务类型一一对应的信息获取接口;The display module 1250 is configured to display an information acquiring interface corresponding to the service type one-to-one;
接收模块1240,还配置为在信息获取接口处接收来自用户的触发指令;The receiving module 1240 is further configured to receive a trigger instruction from the user at the information acquiring interface;
确定模块1210,还配置为接收模块接收到触发指令时,确定与接收触发指令的信息获取接口对应的服务类型为用户所需服务类型。The determining module 1210 is further configured to: when the receiving module receives the triggering instruction, determine that the service type corresponding to the information acquiring interface that receives the triggering instruction is a service type required by the user.
根据上述任意一个优选实施例或多个优选实施例的组合,本发明实施例能够达到如下有益效果:According to any one of the preferred embodiments or the combination of the preferred embodiments, the embodiment of the present invention can achieve the following beneficial effects:
依据本发明实施例,能够接收服务请求消息,其中,服务请求消息中携带有用户当前的位置信息以及所需服务类型。接收到服务请求消息之后,根据服务请求消息查找到位置信息指定范围内、能够提供服务类型的服务提供者的联系信息。之后,根据服务提供者的联系信息发送用户信息至服务提供者,由服务提供者根据用户信息向用户提供服务。现有技术中,用户在需要服务时,仅能够根据事先存在的服务提供者的联系信息或者查询到的服务提供者的联系信息联系服务提供者,并且,通过现有技术联系到的服务提供者不能够保证能够及时为用户提供所需的服务。因此,现有技术的服务提供方法对用户来说,操作步骤复杂繁琐,并且不能够高效率地达到获取所需服务的目的。而本发明实施例在接收到服务请求消息之后,能够根据服务请求消息中的位置信息查找指定范围内、能够提供用户所需服务的服务提供者的联系信息,并将用户信息发送至服务提供者,由服务提供者主动联系用户,为用户
提供服务。因此,依据本发明实施例提供的服务提供方法,能够避免用户查找服务提供者的联系方式的复杂操作,并且根据用户的位置信息自动为用户查找到能够及时为用户提供服务的服务提供者的联系方式,保证用户能够在最短时间内获取所需服务,提高服务效率,并提升用户体验。According to the embodiment of the present invention, the service request message can be received, where the service request message carries the current location information of the user and the required service type. After receiving the service request message, the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message. Thereafter, the user information is sent to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information. In the prior art, when the user needs the service, the user can only contact the service provider according to the contact information of the pre-existing service provider or the contact information of the service provider that is queried, and the service provider that is contacted through the prior art. It is not guaranteed to provide the required services to users in a timely manner. Therefore, the prior art service providing method is complicated and cumbersome for the user, and cannot achieve the purpose of obtaining the required service efficiently. After receiving the service request message, the embodiment of the present invention can search for the contact information of the service provider in the specified range and can provide the service required by the user according to the location information in the service request message, and send the user information to the service provider. , the service provider actively contacts the user, for the user
Provide services. Therefore, the service providing method provided by the embodiment of the present invention can avoid the complicated operation of the user to find the contact manner of the service provider, and automatically find the contact of the service provider that can provide the service to the user in time according to the location information of the user. The way to ensure that users can get the required services in the shortest time, improve service efficiency, and enhance the user experience.
在此处所提供的说明书中,说明了大量具体细节。然而,能够理解,本发明的实施例可以在没有这些具体细节的情况下实践。在一些实例中,并未详细示出公知的方法、结构和技术,以便不模糊对本说明书的理解。In the description provided herein, numerous specific details are set forth. However, it is understood that the embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures, and techniques are not shown in detail so as not to obscure the understanding of the description.
类似地,应当理解,为了精简本公开并帮助理解各个发明方面中的一个或多个,在上面对本发明的示例性实施例的描述中,本发明的各个特征有时被一起分组到单个实施例、图、或者对其的描述中。然而,并不应将该公开的方法解释成反映如下意图:即所要求保护的本发明要求比在每个权利要求中所明确记载的特征更多的特征。更确切地说,如下面的权利要求书所反映的那样,发明方面在于少于前面公开的单个实施例的所有特征。因此,遵循具体实施方式的权利要求书由此明确地并入该具体实施方式,其中每个权利要求本身都作为本发明的单独实施例。Similarly, the various features of the invention are sometimes grouped together into a single embodiment, in the above description of the exemplary embodiments of the invention, Figure, or a description of it. However, the method disclosed is not to be interpreted as reflecting the intention that the claimed invention requires more features than those recited in the claims. Rather, as the following claims reflect, inventive aspects reside in less than all features of the single embodiments disclosed herein. Therefore, the claims following the specific embodiments are hereby explicitly incorporated into the embodiments, and each of the claims as a separate embodiment of the invention.
本领域那些技术人员可以理解,可以对实施例中的设备中的模块进行自适应性地改变并且把它们设置在与该实施例不同的一个或多个设备中。可以把实施例中的模块或单元或组件组合成一个模块或单元或组件,以及此外可以把它们分成多个子模块或子单元或子组件。除了这样的特征和/或过程或者单元中的至少一些是相互排斥之外,可以采用任何组合对本说明书(包括伴随的权利要求、摘要和附图)中公开的所有特征以及如此公开的任何方法或者设备的所有过程或单元进行组合。除非另外明确陈述,本说明书(包括伴随的权利要求、摘要和附图)中公开的每个特征可以由提供相同、等同或相似目的的替代特征来代替。Those skilled in the art will appreciate that the modules in the devices of the embodiments can be adaptively changed and placed in one or more devices different from the embodiment. The modules or units or components of the embodiments may be combined into one module or unit or component, and further they may be divided into a plurality of sub-modules or sub-units or sub-components. In addition to such features and/or at least some of the processes or units being mutually exclusive, any combination of the features disclosed in the specification, including the accompanying claims, the abstract and the drawings, and any methods so disclosed, or All processes or units of the device are combined. Each feature disclosed in this specification (including the accompanying claims, the abstract and the drawings) may be replaced by alternative features that provide the same, equivalent or similar purpose.
此外,本领域的技术人员能够理解,尽管在此所述的一些实施例包括其它实施例中所包括的某些特征而不是其它特征,但是不同实施例的特征的组合意味着处于本发明的范围之内并且形成不同的实施例。例如,在权利要求书中,所要求保护的实施例的任意之一都可以以任意的组合方式来使用。In addition, those skilled in the art will appreciate that, although some embodiments described herein include certain features that are included in other embodiments and not in other features, combinations of features of different embodiments are intended to be within the scope of the present invention. Different embodiments are formed and formed. For example, in the claims, any one of the claimed embodiments can be used in any combination.
本发明的各个部件实施例可以以硬件实现,或者以在一个或者多个处理器上运行的软件模块实现,或者以它们的组合实现。本领域的技术人员应当理解,可以在实践中使用微处理器或者数字信号处理器(DSP)来实现根据本发明实施例的设备或装置中的一些或者全部部件的一些或者全部功能。本发明还可以实现为用于执行这里所描述的方法的一部分或者全部的设备或者装置程序(例如,计算机程序和计算机程序产品)。这样的实现本发明的程序可以存储在计算机可读介质上,或者可以具有一个或者多个信号的形式。这样的信号可以从因特网网站上下载得到,或者在载体信号上提供,或者以任何其他形式提供。The various component embodiments of the present invention may be implemented in hardware, or in a software module running on one or more processors, or in a combination thereof. Those skilled in the art will appreciate that a microprocessor or digital signal processor (DSP) may be used in practice to implement some or all of the functionality of some or all of the components of the device or apparatus in accordance with embodiments of the present invention. The invention can also be implemented as a device or device program (e.g., a computer program and a computer program product) for performing some or all of the methods described herein. Such a program implementing the invention may be stored on a computer readable medium or may be in the form of one or more signals. Such signals may be downloaded from an Internet website, provided on a carrier signal, or provided in any other form.
例如,图14示出了可以实现根据本发明的服务提供方法的计算设备。该计算设备传统上包括处理器1410和以存储器1420形式的计算机程序产品或者计算机可读介质。存储器1420可以是诸如闪存、EEPROM(电可擦除可编程只读存储器)、EPROM、硬盘或者ROM之类的电子存储器。存储器1420具有用于执行上述方法中的任何方法
步骤的程序代码1431的存储空间1430。例如,用于程序代码的存储空间1430可以包括分别用于实现上面的方法中的各种步骤的各个程序代码1431。这些程序代码可以从一个或者多个计算机程序产品中读出或者写入到这一个或者多个计算机程序产品中。这些计算机程序产品包括诸如硬盘,紧致盘(CD)、存储卡或者软盘之类的程序代码载体。这样的计算机程序产品通常为如参考图15所述的便携式或者固定存储单元。该存储单元可以具有与图14的计算设备中的存储器1420类似布置的存储段、存储空间等。程序代码可以例如以适当形式进行压缩。通常,存储单元包括计算机可读代码1431’,即可以由例如诸如1410之类的处理器读取的代码,这些代码当由计算设备运行时,导致该计算设备执行上面所描述的方法中的各个步骤。For example, FIG. 14 shows a computing device in which a service providing method according to the present invention can be implemented. The computing device conventionally includes a processor 1410 and a computer program product or computer readable medium in the form of a memory 1420. The memory 1420 may be an electronic memory such as a flash memory, an EEPROM (Electrically Erasable Programmable Read Only Memory), an EPROM, a hard disk, or a ROM. The memory 1420 has any method for performing the above methods
The storage space 1430 of the program code 1431 of the step. For example, storage space 1430 for program code may include various program code 1431 for implementing various steps in the above methods, respectively. The program code can be read from or written to one or more computer program products. These computer program products include program code carriers such as hard disks, compact disks (CDs), memory cards or floppy disks. Such a computer program product is typically a portable or fixed storage unit as described with reference to FIG. The storage unit may have storage segments, storage spaces, and the like that are similarly arranged to memory 1420 in the computing device of FIG. The program code can be compressed, for example, in an appropriate form. Typically, the storage unit includes computer readable code 1431', ie, code that can be read by, for example, a processor such as 1410, which when executed by the computing device causes the computing device to perform each of the methods described above step.
本文中所称的“一个实施例”、“实施例”或者“一个或者多个实施例”意味着,结合实施例描述的特定特征、结构或者特性包括在本发明的至少一个实施例中。此外,请注意,这里“在一个实施例中”的词语例子不一定全指同一个实施例。"an embodiment," or "an embodiment," or "an embodiment," In addition, it is noted that the phrase "in one embodiment" is not necessarily referring to the same embodiment.
应该注意的是上述实施例对本发明进行说明而不是对本发明进行限制,并且本领域技术人员在不脱离所附权利要求的范围的情况下可设计出替换实施例。在权利要求中,不应将位于括号之间的任何参考符号构造成对权利要求的限制。单词“包含”不排除存在未列在权利要求中的元件或步骤。位于元件之前的单词“一”或“一个”不排除存在多个这样的元件。本发明可以借助于包括有若干不同元件的硬件以及借助于适当编程的计算机来实现。在列举了若干装置的单元权利要求中,这些装置中的若干个可以是通过同一个硬件项来具体体现。单词第一、第二、以及第三等的使用不表示任何顺序。可将这些单词解释为名称。It is to be noted that the above-described embodiments are illustrative of the invention and are not intended to be limiting, and that the invention may be devised without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as a limitation. The word "comprising" does not exclude the presence of the elements or steps that are not recited in the claims. The word "a" or "an" The invention can be implemented by means of hardware comprising several distinct elements and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means can be embodied by the same hardware item. The use of the words first, second, and third does not indicate any order. These words can be interpreted as names.
至此,本领域技术人员应认识到,虽然本文已详尽示出和描述了本发明的多个示例性实施例,但是,在不脱离本发明精神和范围的情况下,仍可根据本发明公开的内容直接确定或推导出符合本发明原理的许多其他变型或修改。因此,本发明的范围应被理解和认定为覆盖了所有这些其他变型或修改。In this regard, it will be appreciated by those skilled in the <RTIgt;the</RTI> <RTIgt; </ RTI> <RTIgt; </ RTI> <RTIgt; </ RTI> <RTIgt; The content directly determines or derives many other variations or modifications consistent with the principles of the invention. Therefore, the scope of the invention should be understood and construed as covering all such other modifications or modifications.
此外,还应当注意,本说明书中使用的语言主要是为了可读性和教导的目的而选择的,而不是为了解释或者限定本发明的主题而选择的。因此,在不偏离所附权利要求书的范围和精神的情况下,对于本技术领域的普通技术人员来说许多修改和变更都是显而易见的。对于本发明的范围,对本发明所做的公开是说明性的,而非限制性的,本发明的范围由所附权利要求书限定。
In addition, it should be noted that the language used in the specification has been selected for the purpose of readability and teaching, and is not intended to be construed or limited. Therefore, many modifications and changes will be apparent to those skilled in the art without departing from the scope of the invention. The disclosure of the present invention is intended to be illustrative, and not restrictive, and the scope of the invention is defined by the appended claims.
Claims (18)
- 一种服务提供方法,包括:A service delivery method, including:接收服务请求消息,其中,所述服务请求消息中携带有用户当前的位置信息以及所需服务类型;Receiving a service request message, where the service request message carries current location information of the user and a required service type;根据所述服务请求消息查找所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息;Searching, according to the service request message, contact information of a service provider capable of providing the service type within the specified range of the location information;根据所述服务提供者的联系信息发送用户信息至所述服务提供者,由所述服务提供者根据所述用户信息向所述用户提供服务,其中,所述用户信息中携带有所述服务请求消息以及所述用户的联系信息。Sending user information to the service provider according to the contact information of the service provider, where the service provider provides a service to the user according to the user information, wherein the user information carries the service request The message and the contact information of the user.
- 根据权利要求1所述的方法,其中,根据所述服务提供者的联系信息发送用户信息至所述服务提供者之后,还包括:The method of claim 1, wherein after the user information is sent to the service provider according to the contact information of the service provider, the method further includes:发送回执消息至所述用户,以供所述用户获知所述用户信息已发送至所述服务提供者。Sending a return receipt message to the user for the user to know that the user information has been sent to the service provider.
- 根据权利要求1或2所述的方法,其中,所述联系信息包括下列至少之一:The method of claim 1 or 2, wherein the contact information comprises at least one of the following:具体联系方式、地址、网址、电子邮件、联系人姓名。Contact details, address, web address, email, contact name.
- 根据权利要求1至3任一项所述的方法,其中,所述服务类型至少包括下列之一:The method according to any one of claims 1 to 3, wherein the type of service comprises at least one of the following:快递服务;Delivery Service;餐点外送服务;Meal delivery service;家电修理服务;Appliance repair service;房屋清理服务。House cleaning service.
- 一种服务提供方法,包括:A service delivery method, including:接收服务请求消息,其中,所述服务请求消息中携带有用户当前的位置信息以及所需服务类型;Receiving a service request message, where the service request message carries current location information of the user and a required service type;根据所述服务请求消息查找到所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息;And finding, according to the service request message, contact information of a service provider capable of providing the service type within the specified range of the location information;返回应答消息至所述用户,其中,所述应答消息中携带有所述服务提供者的联系信息。Returning a response message to the user, wherein the response message carries contact information of the service provider.
- 一种服务提供方法,包括:A service delivery method, including:确定用户所需服务类型,并获取所述用户当前的位置信息;Determining the type of service required by the user, and obtaining current location information of the user;发送服务请求消息至服务器,其中,所述服务请求消息中携带有所述位置信息以及所述服务类型,由所述服务器根据所述服务请求消息查找到所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息,以供所述服务提供者为所述用户提供服务。Sending a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the location information within the specified range according to the service request message, and can provide the location Contact information of a service provider of a service type for the service provider to provide for the user.
- 根据权利要求6所述的方法,其中,发送服务请求消息至服务器之后,还包括:The method of claim 6, wherein after the service request message is sent to the server, the method further comprises:接收来自服务器的应答消息,其中,所述应答消息中包括所述服务提供者的联 系信息。Receiving a response message from a server, wherein the response message includes a connection of the service provider Department information.
- 根据权利要求6或7所述的方法,其中,所述确定用户所需服务类型,包括:The method according to claim 6 or 7, wherein said determining a type of service required by the user comprises:显示与所述服务类型一一对应的信息获取接口;Displaying an information acquisition interface corresponding to the service type one-to-one;在所述信息获取接口处接收到米自所述用户的触发指令时,确定与接收所述触发指令的信息获取接口对应的服务类型为所述用户所需服务类型。When receiving the triggering instruction from the user at the information obtaining interface, determining that the service type corresponding to the information acquiring interface that receives the triggering instruction is the service type required by the user.
- 根据权利要求6至8任一项所述的方法,其中,所述联系信息包括下列至少之一:The method according to any one of claims 6 to 8, wherein the contact information comprises at least one of the following:具体联系方式、地址、网址、电子邮件、联系人姓名。Contact details, address, web address, email, contact name.
- 根据权利要求6至9任一项所述的方法,其中,所述服务类型至少包括下列之一:The method of any one of claims 6 to 9, wherein the type of service comprises at least one of the following:快递服务;Delivery Service;餐点外送服务;Meal delivery service;家电修理服务;Appliance repair service;房屋清理服务。House cleaning service.
- 一种服务提供装置,包括:A service providing device comprising:接收模块,配置为接收服务请求消息,其中,所述服务请求消息中携带有用户当前的位置信息以及所需服务类型;a receiving module, configured to receive a service request message, where the service request message carries current location information of the user and a required service type;查找模块,配置为根据所述服务请求消息查找所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息;a searching module, configured to search, according to the service request message, contact information of a service provider capable of providing the service type within the specified range of the location information;发送模块,配置为根据所述服务提供者的联系信息发送用户信息至所述服务提供者,由所述服务提供者根据所述用户信息向所述用户提供服务,其中,所述用户信息中携带有所述服务请求消息以及所述用户的联系信息。a sending module, configured to send user information to the service provider according to the contact information of the service provider, where the service provider provides a service to the user according to the user information, where the user information carries There is the service request message and the contact information of the user.
- 根据权利要求11所述的装置,其中,所述发送模块还配置为:The apparatus of claim 11, wherein the sending module is further configured to:发送回执消息至所述用户,以供所述用户获知所述用户信息已发送至所述服务提供者。Sending a return receipt message to the user for the user to know that the user information has been sent to the service provider.
- 一种服务提供装置,包括:A service providing device comprising:接收模块,配置为接收服务请求消息,其中,所述服务请求消息中携带有用户当前的位置信息以及所需服务类型;a receiving module, configured to receive a service request message, where the service request message carries current location information of the user and a required service type;查找模块,配置为根据所述服务请求消息查找到所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息;a search module, configured to search, according to the service request message, contact information of a service provider capable of providing the service type within a specified range of the location information;发送模块,配置为返回应答消息至所述用户,其中,所述应答消息中携带有所述服务提供者的联系信息。The sending module is configured to return a response message to the user, where the response message carries the contact information of the service provider.
- 一种服务提供装置,包括:A service providing device comprising:确定模块,配置为确定用户所需的服务类型;Determining a module configured to determine the type of service required by the user;获取模块,配置为获取所述用户当前的位置信息;Obtaining a module, configured to obtain current location information of the user;发送模块,配置为发送服务请求消息至服务器,其中,所述服务请求消息中携带有所述位置信息以及所述服务类型,由所述服务器根据所述服务请求消息查找到所述位置信息指定范围内、能够提供所述服务类型的服务提供者的联系信息,以供 所述服务提供者为所述用户提供服务。a sending module, configured to send a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the specified range of the location information according to the service request message Contact information for the service provider of the service type can be provided The service provider provides services to the user.
- 根据权利要求14所述的装置,其中,还包括:The apparatus according to claim 14, further comprising:接收模块,配置为接收来自服务器的应答消息,其中,所述应答消息中包括所述服务提供者的联系信息。And a receiving module, configured to receive a response message from the server, where the response message includes contact information of the service provider.
- 根据权利要求15所述的装置,其中,还包括:The device according to claim 15, further comprising:显示模块,配置为显示与所述服务类型一一对应的信息获取接口;a display module configured to display an information acquisition interface corresponding to the service type;所述接收模块,还配置为在所述信息获取接口处接收米自所述用户的触发指令;The receiving module is further configured to receive a trigger instruction from the user at the information obtaining interface;所述确定模块,还配置为所述接收模块接收到所述触发指令时,确定与接收所述触发指令的信息获取接口对应的服务类型为所述用户所需服务类型。The determining module is further configured to: when the receiving module receives the triggering instruction, determine that a service type corresponding to an information acquiring interface that receives the triggering instruction is a service type required by the user.
- 一种计算机程序,包括计算机可读代码,当所述计算机可读代码在计算设备上运行时,导致所述计算设备执行根据权利要求1-10中的任一个所述的服务提供方法。A computer program comprising computer readable code, when the computer readable code is run on a computing device, causing the computing device to perform the service providing method of any one of claims 1-10.
- 一种计算机可读介质,其中存储了如权利要求17所述的计算机程序。 A computer readable medium storing the computer program of claim 17.
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