WO2012153351A2 - A system for distribution and retailing - Google Patents

A system for distribution and retailing Download PDF

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Publication number
WO2012153351A2
WO2012153351A2 PCT/IN2012/000337 IN2012000337W WO2012153351A2 WO 2012153351 A2 WO2012153351 A2 WO 2012153351A2 IN 2012000337 W IN2012000337 W IN 2012000337W WO 2012153351 A2 WO2012153351 A2 WO 2012153351A2
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WO
WIPO (PCT)
Prior art keywords
field
units
unit
central server
base
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Application number
PCT/IN2012/000337
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French (fr)
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WO2012153351A3 (en
WO2012153351A4 (en
Inventor
Satish DULIPATI. V
Original Assignee
Dulipati V Satish
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Application filed by Dulipati V Satish filed Critical Dulipati V Satish
Publication of WO2012153351A2 publication Critical patent/WO2012153351A2/en
Publication of WO2012153351A3 publication Critical patent/WO2012153351A3/en
Publication of WO2012153351A4 publication Critical patent/WO2012153351A4/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations

Definitions

  • the present invention relates to a system and method for marketing, sales, distribution, delivery, retailing of products and services. Specifically, the present invention relates to an integrated, shareable, multi-user distribution and retailing system for real-time monitoring. Further, the present invention relates to system implemented method that monitors in real-time, sales/medical/service/field representatives visiting target locations and provides accurate > information about their location and the time and duration of visits to various locations. In particular, the invention provides a network-based efficient distribution monitoring system that improves efficiency and maximizes productivity. The present invention further provides automatic data recording, acquisition, processing, analysis, storage, transmission and reporting through wired or wireless means, thereby saving time and resources as well as improving overall supply chain efficiency.
  • US7664481 relates to a computer-implemented method of tracking a field-based employee.
  • a user identification representing the field-based employee is provided by the remote access device to a server system that receives, generates and stores information.
  • US4837568 relates to a personnel identification system that is worn by personnel for tracking and interrogation by a remote field-reading unit.
  • the remote field reader unit allows the identification module to be interrogated any time and records and stores information about personnel movement within the secured area.
  • a handgun is used to send an infrared signal to interrogate the module and if the information is mismatched, an alarm is sounded.
  • US 6591242 describe a system and method for tracking clients as they visit locations of various recipients. Access to telephones and identification devices are provided to the clients, which are used to communicate to a remote computer. The information communicated to the computer is used to identify and authenticate the client making the communication and the location of the client at the time of the communication.
  • US 2008177646 describes a work site monitoring and employee time tracking system which has a work site Internet connection for transporting data and a work site IP camera for transporting images from the work site to client computers in communication with the Internet. A biometric fingerprint scanner is also included for transmitting identification to a server computer in communication with the Internet.
  • US20100312606 relates to systems and methods for providing a means for monitoring, managing and auditing employees' performance at a workplace or job site.
  • a mobile wireless device in communication with the system is given to each employee to provide alerts or notifications.
  • NAME OF THE APPLICANT: SATISH .V. DULIPATI US 2006186201 describe an assembly job tracking system, which includes tracking devices for employees and inventory sets required for the job. As the inventory moves from location to location, wireless stations receive data related to the tracking device and the job. A system controller and data storage device controls the tracking process and record associated data. Reports are also provided.
  • US 20040229560 describe a method for tracking and monitoring the locations and movements of individuals in a monitored area.
  • Each employee is provided with an electronic radio frequency personal event tracking (PET) tag that has a unique ID code.
  • PET personal event tracking
  • Area readers coupled to a host server are configured to communicate with PET tags, send and receive information about location and movement of the employee to the server based on which various functions are performed by the server.
  • EP 1158467 describes a biometric network for use in time and attendance applications.
  • the biometric device is capable of identifying and generating data related to the user.
  • a central data center is also included which communicates and receives data from the biometric devices. Reports are generated from the time and attendance data.
  • WO 2008005334 provides a system, method and computer program product for tracking an employee and capturing details relating to each activity performed by the employee and generating reports.
  • CN 101645146 relates to a personnel management system used for mining enterprises.
  • the system consists of a plurality of wireless identification cards which can be taken anywhere by management personnel.
  • a plurality of wireless receivers, which receives information from the wireless identification cards and can realize tracking and positioning on the personnel are arranged on each worksite.
  • the server receives the information from the wireless receivers and transfers to a client computer connected to the server by Internet or LAN.
  • the integrated multi-user distribution and retailing system for real-time monitoring comprises:
  • One or more field units (FU)
  • One or more base units (BU); and
  • One or more central servers are One or more central servers.
  • the FU can be a hardware which is stand alone device or which is coupled or embedded to the existing digital device.
  • the FU can communicate with each other directly and/or via BU.
  • the BU can be a hardware which is stand alone device or which is coupled or embedded to the existing digital device.
  • each FU and BU respectively has unique ID. NAME OF THE APPLICANT: SATISH .V. DULIPATI It is another object of the present invention, wherein the FU (s) and BU (s) essentially comprises of electronic transceiver, Radio-Frequency Integrated Device (RFID), Integrated Chip (IC) and in-built memory embedded in a digital device.
  • RFID Radio-Frequency Integrated Device
  • IC Integrated Chip
  • FU (s) and BU (s) respectively are software embedded digital devices with ability to communicate between one or more FU and BU and/or between one or more FU.
  • At least one of either the FU or BU is a smart card embedded within a microchip and the other unit is provided with interfaces for data capture, storage, processing, transmission and display.
  • the processing unit of the BU works independently to record, store, and process data when there is no connectivity between the BU and central server or the FU.
  • the BU has in-built memory and power equipment for data retrieval during power breaks or maintenance.
  • the BU communicates with multiple FU(s) which are linked to the system. It is another object of the present invention, wherein the FU can be used as or serve as or converted into a BU.
  • a BU forms a system access zone (SAZ).
  • SAZ system access zone
  • one or more BU(s) can be used to form one or more SAZ.
  • NAME OF THE APPLICANT: SATISH .V. DULIPATI It is another object of the present invention, wherein FU(s) entry, date, time-in, time-out and duration in a SAZ can be monitored.
  • the BU can acquire, record, store, analyze, process inputs provided by FU(s), besides registering presence, entry, exit, distance of FU(s) from BU(s), duration of time spent by FU(s) at SAZ and any other parameter/related/relevant information to be transmitted to central server as also transmit information from central server to targeted FU(s), BU(s).
  • the BU communicates the registering of the FU' in the SAZ to the central server and triggers a series of events that are relevant to recording, registering, the arrival, presence, exit of the FU from the SAZ.
  • the central server forwards, transmits processed data, information to targeted BU(s) and/or for onward transmission to targeted FU(s) on behalf of the users.
  • It is another object of the present invention is to measure and transmit the time lag between exits from one SAZ to entry into another SAZ of the registered visiting users (RVU) / registered distributor users (RDU). It is another object of the present invention, wherein the system enables conducting survey of information. NAME OF THE APPLICANT: SATISH .V. DULIPATI
  • an integrated multiuser distribution and retailing system for real-time monitoring comprising of:
  • One or more field units are One or more field units
  • One or more base units are One or more base units.
  • One or more central servers NAME OF THE APPLICANT: SATISH .V. DULIPATI
  • the field and base units essentially comprises of electronic transceiver, Radio-Frequency Integrated Device (RFID), Integrated Chip (IC), in-built memory embedded in a digital device with the ability to communicate between one or more field units and the base unit and/or between one or more field units,
  • RFID Radio-Frequency Integrated Device
  • IC Integrated Chip
  • field and base units are provided with interfaces for data capture, storage, processing and display,
  • field unit wherein the field unit, base unit and central server are capable of communicating and exchanging data amongst themselves,
  • each field unit and base unit respectively have unique ID
  • the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication
  • field units and base units can be activated/deactivated, monitored and maintained remotely in the central server
  • field unit and base unit are provided with existing forms of expansion slots and communication ports
  • any field unit and base unit can be tracked and monitored in real-time by the central server
  • an integrated multi-user distribution and retailing system for real-time monitoring comprising of:
  • One or more field units are One or more field units
  • One or more base units are One or more base units.
  • One or more central servers NAME OF THE APPLICANT: SATISH .V. DULIPATI wherein the field and base units respectively are software embedded digital devices with ability to communicate between one or more field units and base units and/or between one or more field units,
  • field and base units are provided with interfaces for data capture, storage, processing and display,
  • field unit wherein the field unit, base unit and central server are capable of communicating and exchanging data amongst themselves,
  • each field unit and base unit respectively have unique ID
  • the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication
  • field units and base units can be activated/deactivated, monitored and maintained remotely in the central server
  • field unit and base unit are provided with existing forms of expansion slots and communication ports
  • any field unit and base unit can be tracked and monitored in real-time by the central server
  • one or more applications can be installed in the field unit and base unit.
  • an integrated multi- user distribution and retailing system for real-time monitoring comprising of:
  • At least two communicating devices At least two communicating devices.
  • One or more central servers are One or more central servers,
  • At least one communicating device performs function of a field unit and the other communicating device that of a base unit, NAME OF THE APPLICANT: SATISH .V. DULIPATI wherein the field and base units are provided with interfaces for data capture, storage, processing and display,
  • field unit wherein the field unit, base unit and central server are capable of communicating and exchanging data amongst themselves,
  • each field unit and base unit respectively have unique ID
  • the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication
  • field units and base units can be activated/deactivated, monitored and maintained remotely in the central server
  • field unit and base unit are provided with existing forms of expansion slots and communication ports
  • any field unit and base unit can be tracked and monitored in real-time by the central server
  • one or more applications can be installed in the field unit and base unit.
  • an integrated multiuser distribution and retailing system for real-time monitoring comprising of:
  • At least two communicating devices At least two communicating devices.
  • One or more central servers are One or more central servers,
  • At least one communicating device performs function of a field unit and the other communicating device that of a base unit
  • the field unit or base unit is a smart card embedded within a microchip and the other unit is provided with interfaces for data capture, storage, processing and display, NAME OF THE APPLICANT: SATISH .V. DULIPATI wherein the field unit, base unit and central server are capable of communicating and exchanging data amongst themselves,
  • each field unit and base unit respectively have unique ID
  • the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication
  • field units and base units can be activated/deactivated, monitored and maintained remotely in the central server
  • field unit and base unit are provided with existing forms of expansion slots and communication ports
  • any field unit and base unit can be tracked and monitored in real-time by the central server
  • one or more applications can be installed in the field unit and base unit. It is another aspect of the present invention, wherein the pre-defined user customized dataset is provided with unique ID.
  • the dataset can be stored and/or processed locally before or after transmission to the central server. It is another aspect of the present invention, wherein based on dataset stored and/or processed locally a single/series of preset actions is initiated.
  • the authentication means includes PIN number or finger print recognition or face recognition or biometric recognition or thermal recognition and / or physical or visual or electronic authentication.
  • the communication means includes near field communication (NFC). It is another aspect of the present invention, wherein the interfaces are internet enabled.
  • the interface is provided with audio/video capabilities. It is another aspect of the present invention, wherein the units are enabled to work in environment with communication connectivity.
  • the system changes the authentication codes for field units and/or base units at varying or pre-determined time intervals. It is another aspect of the present invention, wherein the system can have shared usage by registering the users/entities in the central server and accordingly authenticating the field unit and base unit.
  • a method of real-time monitoring using the integrated multi-user distribution and retailing system comprising:
  • the authentication is through unique IMEI Codes or MAC ID of Wi-Fi system or IP Address or RF-ID codes or barcodes or QR codes or embedded PIN Numbers or physical or visual or electronic authentication.
  • the data includes date, entry and exit time of the field unit within the threshold area, time of initiation and termination of communication between the field unit and base unit.
  • Figure 1 Illustrates the basic flow diagram of the system according to the present invention.
  • Figure 2 Illustrates typical data flow diagram of the system according to the present invention.
  • Figure 3 Illustrates the data flow diagram of the central server.
  • the present invention as discussed hereinbefore relates to an integrated shareable multi-user distribution and retailing system for real-time monitoring especially of employees/representatives at remote locations.
  • the system provides for automatic data recording, acquisition, processing, analysis, storage, transmission and reporting through wired or wireless means.
  • the wireless means can include internet/GPRS/Bluetooth, 2G, 3G and 4G and higher spectrums.
  • the integrated multi-user distribution and retailing system for real-time monitoring comprises of at least one or more field units (FU), one or more base units (BU) and one or more central servers.
  • the FU(s) and BU(s) can be hardware; either standalone devices or which is coupled or embedded to the existing digital devices.
  • the FU(s) and BU(s) essentially comprises of electronic transceiver, Radio-Frequency Integrated Device NAME OF THE APPLICANT: SATISH .V.
  • DULIPATI RFID
  • IC Integrated Chip
  • in-built memory embedded in a digital device with SIM CARD or NFC or such other communication devices or microwave technology is provided with the ability to communicate between one or more FU(s), the BU(s) and/or between one or more FU(s).
  • the BU may be with or without a SIM card.
  • the FU(s) and BU(s) are provided with interfaces for data capture, storage, processing, transmission and display. Each FU(s) and BU(s) are provided with a unique ID.
  • the unique ID is based on IMEI number or MAC ID of Wi-Fi system or IP Address or RF-ID codes or embedded PIN Numbers or any other method of unique electronic identification or near field communication (NFC) or other unique ID generating means or a combination of above systems.
  • the identification mechanism could be through Unique IMEI Codes or MAC ID of Wi-Fi system or IP Address or RFID codes or embedded PIN Numbers or barcodes or QR codes or any other method of unique electronic identification or a combination of above systems.
  • the integrated multi-user distribution and retailing system for real-time monitoring comprises of FU(s) and BU(s), which are software, embedded digital devices with ability to communicate between one or more FU(s) and BU(s) and/or between one or more FU(s).
  • FU refers to either or both field unit hardware (FHU) and field unit software (FSU).
  • FHU field unit hardware
  • FSU field unit software
  • the FU's and BU's system software is downloadable and installed, or it can be pre installed.
  • the FU can be integrated to existing transmission networks for voice and/or data communication.
  • the BU is fitted with a camera and has in-built memory and power equipment for data retrieval during power breaks or maintenance
  • the integrated multi-user distribution and retailing system for real-time monitoring comprises of at least two communicating devices, and one or more, central server.
  • One communicating device performs function of a FU and the other communicating device performs the function of a BU.
  • the functional roles of the FU(s) and BU(s) are reversible.
  • the FU provides a method of wireless data transfer and data connectivity to the BU through either or combination of Bluetooth Radio or Wi-Fi IEEE 802.1 1 open standards or Integrated RF modes of data transfer or proprietary data transfer modes or GPRS based data transfer or 2G/3G/4G/developments thereof based data transfer or IR / light based data transfer or NFC based transfer or any standard wireless data transfer methods.
  • one of either the FU or BU is a smart card embedded within a microchip and the other unit provided with interfaces for data capture, storage, processing and display. The functional roles of the units are reversible.
  • the FU(s), BU(s) and central servers are capable of communicating and exchanging data amongst themselves.
  • the FU can communicate with each other directly and/or via BU.
  • the FU continuously transmits signals to search for compatible, related FU/BU.
  • the BU also continuously transmits signals to search for compatible, related FU(s).
  • the BU and/or FU initiate the authentication based on authentication parameters received from the central server (or available locally) before commencing communication.
  • a pre-defined user customized dataset which is provided with unique ID, is collected and transmitted to the central server.
  • the dataset can be stored, processed locally before or after transmission to the central server.
  • the BU comprises of a memory / data registry / recording facility to save incoming data from the FU and central server, which shall be processed in the processing unit of the BU.
  • the processing unit of the BU works independently to record, store, and process data when there is no connectivity between the BU and central server or the FU.
  • the BU communicates with multiple FU(s), which are linked to the system.
  • the FU(s) can also be used as or serve as or converted into a BU.
  • the BU forms a system access zone (SAZ) and one or more BU(s) can be used to form one or more SAZ.
  • SAZ system access zone
  • the SAZ can be formed using satellite or mobile communication tower or other transmission towers and when one or more FU enters an SAZ, it can communicate to one or more BU in the SAZ, which are located in the. proximity through the Push to Talk (PTT), NFC or similar protocol.
  • PTT Push to Talk
  • the location of the FU corresponding to a BU in the SAZ can be zeroed in to within a few inches radius.
  • the FU(s) entry, date, time-in, time-out and duration in a SAZ can be monitored.
  • the BU can acquire, record, store, analyze, process inputs provided by FU(s), besides registering presence, date, entry, exit, distance of FU(s) from BU(s), duration of time spent by FU(s) at SAZ and any other parameter/related/releVant information to be transmitted to central server and transmit information from central server to targeted FU(s), BU(s).
  • the BU communicates the registering of the FU in the SAZ to the central server and triggers a series of events that are relevant to recording, registering, the arrival, presence, exit of the FU from the SAZ.
  • the system provides NAME OF THE APPLICANT: SATISH .V.
  • the data from the BU is transmitted to the central server and the status of the FU, i.e., active, inactive, connected or disconnected, will be reflected on the central server.
  • the status of the BU will also be reflected on the central server i.e., active, inactive, connected or disconnected.
  • the location of the FU and BU can be tracked in real-time by the central server.
  • the FU(s) and BU(s) are provided with existing forms of expansion slots and communication ports.
  • the BU have expansion slots and ports like a PCMCIA port, express port, USB 1/2/3 port, serial port, SPP, ECP that can help in expanding the capability of the BU for future requirements like modem, 3G or 4G, NFC, wireless internet device, camera, security system, data - audio/video capture systems, system configuration through PC/laptop, IP telephony/IP video/Bluetooth.
  • the central server is a combination of devices, hardware, software and a network to collect, collate, process and correlate data received from FU(s) via BU(s) of which data can be processed to generate, transmit, forward reports, results and processed information.
  • the data stored in the central server is used for processing and generating user customizable management information system reports and/or a single/series of preset actions. All real-time communications between one or more FU(s) and BU(s) and between one or more FU(s) are stored in the central server.
  • the FU and BU can be activated/deactivated by the central server.
  • the FU is authenticated by the BU, which communicates and receives authentication parameters from the central server by means of PIN number or finger print recognition or face recognition or biometric recognition or thermal recognition or other physical or visual and electronic authentication systems.
  • the central server forwards, transmits processed data, information to targeted BU(s) and/or for onward transmission to targeted FU(s) on behalf of the users.
  • One or more applications can be installed in the FU and BU.
  • the central server additionally registers, authenticates, provide confirmation to the various FU(s), BU(s) across the system.
  • the central server connects to the BU(s) through wired or wireless means.
  • the central server receives data from the BU(s) and identifies BU(s) based on their individual IP, IMEI number or MAC ID of Wi-Fi system or IP Address or RFID codes or embedded PIN Numbers or NFC or any other method of unique electronic identification and ID generating, authentication NAME OF THE APPLICANT: SATISH .V. DULIPATI codes, means or a combination of above systems.
  • the central server enables automatic alerts, messages etc, within the system if a particular event happens or does not happen.
  • the central server enables connectivity to the payroll system, payment system, billing system and the inventory system of the respective users.
  • the central server enables connectivity to existing enterprise systems like ERP, SAP, CRM, SCM etc., to enable querying, planning, control functions on real time basis. The user can query regarding products/services, register orders and make payment from FU and BU via central server.
  • the users of the system should be pre-registered i.e. each user should be registered into a FU or BU.
  • the registered users (RU) can be classified as registered visiting users (RVU) / registered distributor users (RDU).
  • the parameters of each FU, BU and RU are monitored by the central server.
  • a system established route (SER) is defined as a cluster of BU in a SAZ or BU in one or more SAZ which a RU visits on a day as per a predetermined/agreed beat plan.
  • the time lag between exits from one SAZ to entry into another SAZ of the RVU/RDU is measured and transmitted to the central server.
  • the visit of RVU/RDU shall be mapped on the system and on the route based system to verify RVU/RDU's whereabouts, planned stoppages and any deviations if any.
  • the system can have shared usage by registering the users/entities in the central server and accordingly authenticating the FU and BU.
  • the system provides knowledge about the employees/representatives working for multiple entities and is network based which enables anyone to work from anywhere including new and unfamiliar locations.
  • a typical location for a BU could be a retail/service outlet, warehouse, office, hospital, clinic, residence etc.
  • a typical SER could be a set of BU's located in a particular location, street, road, area/areas in a village, town, city, district etc.
  • the system also enables conducting survey of information.
  • the system receives instructions, data, messages, information from specific RU's, for onward transmission to targeted FU's/BU's.
  • the system can have various class of users selected from product, utility or service company, retail location or service location, and participants in the distribution channel.
  • Each class of users can be registered and deregistered from the system.
  • the registration and deregistration can happen real time from the central server.
  • the FU and/or BU interface function and features are customizable depending on the class of user.
  • the system is offered to various classes of users on a subscription mode. NAME OF THE APPLICANT: SATISH .V. DULIPATI
  • the user is subscribed to the system either directly or indirectly.
  • the RU includes company sales representative, distributor sales representative, medical representative, service representative, delivery representative, merchandiser, demonstrators, contractual/hired sales promoters, customers etc., employed or contracted or representing RU.
  • the image of the user would be registered in the central server to serve as an online identity card to the RU.
  • the FU gets activated automatically once the threshold distance of FU from BU is reached and communicates to the BU.
  • the said threshold distance can be preset.
  • the entry information is transmitted by BU to the central server.
  • the BU gets alert about the entry and exit of a user into the SAZ and an image of the RU is sent by the central server to the FU for identification.
  • the BU transmits time of entry and exit of the RU into SAZ, total time spent by the user, time of initiation and termination of communication between the FU and BU, distances measured intermittently between FU and BU and least distance achieved between the FU and BU to the central server for recording, processing the information and/or onward transmission to the RU.
  • Once the order is completed and confirmed the same is transmitted via BU to the central server as well as one or more FU.
  • the FU will get disconnected automatically from BU once the threshold distance for connectivity is breached.
  • the RU for example, field representative activates the FU, which provides a method of wireless data transfer and data connectivity through Bluetooth / Wi- Fi/NFC in his mobile and attempts connection to the BU, which is already active.
  • the BU could request for the PIN number in the case of Bluetooth or a Network Key in the case of Wi-Fi to authenticate the field representative or automatically authenticate without intervention of field representative.
  • the field representative then enters the PIN or password to authenticate the connection. If the authentication occurs, he can further use the embedded software for further data communication with the BU.
  • the BU records the authentication of the user at the vicinity of the BU at the retail counter/target location and records the arrival into the central server.
  • the field representative can continue transacting data with the central processing system through the BU and finally sign off/exit the target location. A break in signal without re-authentication for a long duration is also accounted as an exit or check-out by the field representative.
  • the BU then NAME OF THE APPLICANT: SATISH .V. DULIPATI records the data transaction with the central server and also registers the sign-off/check-out of the field representative from the retail/service location.
  • the central server software also updates the FU through the BU with any alerts, updates, changes in plan, rerouting and advisory either during signoff of the representative or during recoimection to the base system at any of the retail/service location. All updates are stored in all the relevant retail/service location, aimed at specific or all field representatives which get transmitted as and when the connection and check in occurs with the field representative on FU at any or specific location.
  • BU being a smart card
  • the roles between the FU and BU get reversed with communication within the system made using the FU instead of BU with the server communicating directly with the FU.
  • the main features of the system are:
  • Monitors warn, alert, re-plan, reroute and evaluate the actions of a user against a pre programmed plan, route or agenda.

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Abstract

The present invention relates to an integrated, shareable, multi-user distribution and retailing system for real-time monitoring. Further, the present invention relates to system implemented method that monitors in real-time, sales/medical/service/field representatives visiting target locations and provides accurate information about their location and the time and duration of visits to various locations. In particular, the invention provides a network-based efficient distribution monitoring system that improves efficiency and maximizes productivity. The present invention further provides automatic data recording, acquisition, processing, analysis, storage, transmission and reporting through wired or wireless means, thereby saving time and resources as well as improving overall supply chain efficiency.

Description

NAME OF THE APPLICANT: SATISH .V. DULIPATI A SYSTEM FOR DISTRIBUTION AND RETAILING
FIELD OF INVENTION
The present invention relates to a system and method for marketing, sales, distribution, delivery, retailing of products and services. Specifically, the present invention relates to an integrated, shareable, multi-user distribution and retailing system for real-time monitoring. Further, the present invention relates to system implemented method that monitors in real-time, sales/medical/service/field representatives visiting target locations and provides accurate > information about their location and the time and duration of visits to various locations. In particular, the invention provides a network-based efficient distribution monitoring system that improves efficiency and maximizes productivity. The present invention further provides automatic data recording, acquisition, processing, analysis, storage, transmission and reporting through wired or wireless means, thereby saving time and resources as well as improving overall supply chain efficiency.
BACKGROUND ART
Systems and methods for monitoring employee/representative performance in the workplace are well known and widely practiced. Simplest example is a unilateral and largely subjective review of an employee by one or more of his or her superiors. Traditionally, most employee performance reviewing models adopt hard copies (ex: physical reports). It often takes a lot of time and is difficult to track the rate of progress of all employees reviewed, particularly, if the employees are employed in remote locations as in the case of medical/sales/field/service representatives. Problems of losing data and omitting content remain a constant issue.
The companies devote a considerable amount of time to determine the effectiveness of their representatives. This involves the collection and analysis of market research data, reports regarding their visits to the target location. It is not possible for the employer to track the way the representatives work and are compelled to rely upon the reports they provide. It may sometime so happen that the representatives fail to visit the target locations leading to loss of sales and willfully providing wrong information about their location. Shown in the art is a versatile system and method capable of monitoring the distribution in real-time and is enabled by a hand held device and connects to the central server through the Internet. To date, there has been no NAME OF THE APPLICANT: SATISH .V. DULIPATI effective and economical system for monitoring the activities of the employees/field representatives, where the working, details can be reported automatically in real-time. Several prior arts are discussed hereunder: ■
US7664481 relates to a computer-implemented method of tracking a field-based employee. A user identification representing the field-based employee is provided by the remote access device to a server system that receives, generates and stores information.
US4837568 relates to a personnel identification system that is worn by personnel for tracking and interrogation by a remote field-reading unit. The remote field reader unit allows the identification module to be interrogated any time and records and stores information about personnel movement within the secured area. A handgun is used to send an infrared signal to interrogate the module and if the information is mismatched, an alarm is sounded.
US 6591242 describe a system and method for tracking clients as they visit locations of various recipients. Access to telephones and identification devices are provided to the clients, which are used to communicate to a remote computer. The information communicated to the computer is used to identify and authenticate the client making the communication and the location of the client at the time of the communication. US 2008177646 describes a work site monitoring and employee time tracking system which has a work site Internet connection for transporting data and a work site IP camera for transporting images from the work site to client computers in communication with the Internet. A biometric fingerprint scanner is also included for transmitting identification to a server computer in communication with the Internet.
US20100312606 relates to systems and methods for providing a means for monitoring, managing and auditing employees' performance at a workplace or job site. A mobile wireless device in communication with the system is given to each employee to provide alerts or notifications. NAME OF THE APPLICANT: SATISH .V. DULIPATI US 2006186201 describe an assembly job tracking system, which includes tracking devices for employees and inventory sets required for the job. As the inventory moves from location to location, wireless stations receive data related to the tracking device and the job. A system controller and data storage device controls the tracking process and record associated data. Reports are also provided.
US 20040229560 describe a method for tracking and monitoring the locations and movements of individuals in a monitored area. Each employee is provided with an electronic radio frequency personal event tracking (PET) tag that has a unique ID code. Area readers coupled to a host server are configured to communicate with PET tags, send and receive information about location and movement of the employee to the server based on which various functions are performed by the server.
EP 1158467 describes a biometric network for use in time and attendance applications. The biometric device is capable of identifying and generating data related to the user. A central data center is also included which communicates and receives data from the biometric devices. Reports are generated from the time and attendance data.
WO 2008005334 provides a system, method and computer program product for tracking an employee and capturing details relating to each activity performed by the employee and generating reports.
CN 101645146 relates to a personnel management system used for mining enterprises. The system consists of a plurality of wireless identification cards which can be taken anywhere by management personnel. A plurality of wireless receivers, which receives information from the wireless identification cards and can realize tracking and positioning on the personnel are arranged on each worksite. The server receives the information from the wireless receivers and transfers to a client computer connected to the server by Internet or LAN.
The present invention substantially departs from the conventional concepts of the prior art and in so doing it overcome other problems/limitations encountered in conventional methods. NAME OF THE APPLICANT: SATISH .V. DULIPATI OBJECTS OF THE INVENTION:
One or more of the problems/limitations of the conventional prior art may be overcome by various embodiments of the system and method of the present invention. Accordingly it is the primary object of the present invention to provide a system and method for monitoring of marketing, sales, distribution, delivery, retailing of products and services.
It is another object of the present invention to provide an integrated shareable, multi-user distribution and retailing system for real-time monitoring.
It is another object of the present invention to provide a system and a method for monitoring and managing performance of employees/representatives at remote locations in real time.
It is another object of the present invention, wherein the system provides for automatic data recording, acquisition, processing, analysis, storage, transmission and reporting through wired or wireless means.
It is another object of the present invention, wherein the integrated multi-user distribution and retailing system for real-time monitoring comprises:
One or more field units (FU);
One or more base units (BU); and
One or more central servers.
It is another object of the present invention, wherein the FU can be a hardware which is stand alone device or which is coupled or embedded to the existing digital device.
It is another object of the present invention, wherein the FU can communicate with each other directly and/or via BU. It is another object of the present invention, wherein the BU can be a hardware which is stand alone device or which is coupled or embedded to the existing digital device.
It is another object of the present invention, wherein each FU and BU respectively has unique ID. NAME OF THE APPLICANT: SATISH .V. DULIPATI It is another object of the present invention, wherein the FU (s) and BU (s) essentially comprises of electronic transceiver, Radio-Frequency Integrated Device (RFID), Integrated Chip (IC) and in-built memory embedded in a digital device.
It is another object of the present invention, wherein the FU (s) and BU (s) respectively are software embedded digital devices with ability to communicate between one or more FU and BU and/or between one or more FU.
It is yet another object of the present invention, wherein at least one of either the FU or BU is a smart card embedded within a microchip and the other unit is provided with interfaces for data capture, storage, processing, transmission and display.
It is another object of the present invention, wherein the processing unit of the BU works independently to record, store, and process data when there is no connectivity between the BU and central server or the FU.
It is another object of the present invention, wherein the BU has in-built memory and power equipment for data retrieval during power breaks or maintenance.
It is another object of the present invention, wherein the BU continuously transmits signals to search for compatible, related FU(s).
It is another object of the present invention, wherein the BU communicates with multiple FU(s) which are linked to the system. It is another object of the present invention, wherein the FU can be used as or serve as or converted into a BU.
It is another object of the present invention, wherein the FU, BU and central server are capable of communicating and exchanging data amongst themselves.
It is another object of the present invention, wherein a BU forms a system access zone (SAZ).
It is another object of the present invention, wherein one or more BU(s) can be used to form one or more SAZ. NAME OF THE APPLICANT: SATISH .V. DULIPATI It is another object of the present invention, wherein FU(s) entry, date, time-in, time-out and duration in a SAZ can be monitored.
It is another object of the present invention, wherein the BU can acquire, record, store, analyze, process inputs provided by FU(s), besides registering presence, entry, exit, distance of FU(s) from BU(s), duration of time spent by FU(s) at SAZ and any other parameter/related/relevant information to be transmitted to central server as also transmit information from central server to targeted FU(s), BU(s).
It is another object of the present invention, wherein the BU communicates the registering of the FU' in the SAZ to the central server and triggers a series of events that are relevant to recording, registering, the arrival, presence, exit of the FU from the SAZ.
It is another object of the present invention, wherein the central server forwards, transmits processed data, information to targeted BU(s) and/or for onward transmission to targeted FU(s) on behalf of the users. - -
It is another object of the present invention, wherein the users of the system have to be pre- registered. It is another object of the present invention, wherein the system provides accurate information about the location and movement of employees/representatives in the SAZ through the FU(s).
It is another object of the present invention, wherein the system is network based which enables anyone to work from anywhere including new and unfamiliar locations.
It is another object of the present invention is to measure and transmit the time lag between exits from one SAZ to entry into another SAZ of the registered visiting users (RVU) / registered distributor users (RDU). It is another object of the present invention, wherein the system enables conducting survey of information. NAME OF THE APPLICANT: SATISH .V. DULIPATI
It is another object of the present invention, wherein the system receives instructions, data, messages, information from specific registered users (RU's), for onward transmission to targeted FU's/BU's. · ■
It is another object of the present invention, wherein the system can have various classes of users selected from: ~
1. Product, utility or Service Company;
2. Retail location or service location;
3. Participants in the distribution channel;
4. Call centers handling customer complaints / feedback; and
5. Participants in the value chain providing post sales services.
It is another object of the present invention, wherein each class of users can be registered and deregistered from the system in real time.
It is another object of the present invention, wherein each user is registered into a FU or BU.
It is another object of the present invention, wherein the FU and/or BU interface function and features are customizable depending on the class of user.
It is another object of the present invention, wherein the system is offered to various classes of users on a subscription mode. ' ' ,
It is. another object of the present invention, wherein the user can query regarding products/services, register orders and make payment from FU and BU via the central server.
SUMMARY OF THE INVENTION
Thus according to the basic aspect of the present invention there is provided an integrated multiuser distribution and retailing system for real-time monitoring comprising of:
One or more field units;
One or more base units; and
One or more central servers, NAME OF THE APPLICANT: SATISH .V. DULIPATI wherein the field and base units essentially comprises of electronic transceiver, Radio-Frequency Integrated Device (RFID), Integrated Chip (IC), in-built memory embedded in a digital device with the ability to communicate between one or more field units and the base unit and/or between one or more field units,
wherein the field and base units are provided with interfaces for data capture, storage, processing and display,
wherein the field unit, base unit and central server are capable of communicating and exchanging data amongst themselves,
wherein each field unit and base unit respectively have unique ID,
wherein the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication,
wherein when communication is commenced between one or more field units and base units and/or between one or more field units, a pre-defined user customized dataset is collected and transmitted to the central server,
wherein all real time communications between one or more field units and base units and between one or more field units are stored in the central server,
wherein the field units and base units can be activated/deactivated, monitored and maintained remotely in the central server,
wherein the field unit and base unit are provided with existing forms of expansion slots and communication ports,
wherein the location of any field unit and base unit can be tracked and monitored in real-time by the central server, and
wherein one or more applications can be installed in the field unit and base unit. According to another aspect of the present invention there is provided an integrated multi-user distribution and retailing system for real-time monitoring comprising of:
One or more field units;
One or more base units; and
One or more central servers, NAME OF THE APPLICANT: SATISH .V. DULIPATI wherein the field and base units respectively are software embedded digital devices with ability to communicate between one or more field units and base units and/or between one or more field units,
wherein the field and base units are provided with interfaces for data capture, storage, processing and display,
wherein the field unit, base unit and central server are capable of communicating and exchanging data amongst themselves,
wherein each field unit and base unit respectively have unique ID,
wherein the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication,
wherein when communication is commenced between one or more field units and base units and/or between one or more field units, a pre-defined user customized dataset is collected and transmitted to the central server,
wherein all real time communications between one or more field units and base units and between one or more field units are stored in the central server,
wherein the field units and base units can be activated/deactivated, monitored and maintained remotely in the central server,
wherein the field unit and base unit are provided with existing forms of expansion slots and communication ports,
wherein the location of any field unit and base unit can be tracked and monitored in real-time by the central server, and
wherein one or more applications can be installed in the field unit and base unit.
According to yet another aspect of the present invention there is provided an integrated multi- user distribution and retailing system for real-time monitoring comprising of:
At least two communicating devices; and
One or more central servers,
wherein at least one communicating device performs function of a field unit and the other communicating device that of a base unit, NAME OF THE APPLICANT: SATISH .V. DULIPATI wherein the field and base units are provided with interfaces for data capture, storage, processing and display,
wherein the field unit, base unit and central server are capable of communicating and exchanging data amongst themselves,
wherein each field unit and base unit respectively have unique ID,
wherein the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication,
wherein when communication is commenced between one or more field units and base units and/or between one or more field units, a pre-defined user customized dataset is collected and transmitted to the central server,
wherein all real time communications between one or more field units and base units and between one or more field units are stored in the central server,
wherein the field units and base units can be activated/deactivated, monitored and maintained remotely in the central server,
wherein the field unit and base unit are provided with existing forms of expansion slots and communication ports,
wherein the location of any field unit and base unit can be tracked and monitored in real-time by the central server, and
wherein one or more applications can be installed in the field unit and base unit.
According to yet another aspect of the present invention there is provided an integrated multiuser distribution and retailing system for real-time monitoring comprising of:
At least two communicating devices; and
One or more central servers,
wherein at least one communicating device performs function of a field unit and the other communicating device that of a base unit,
wherein at least one of either the field unit or base unit is a smart card embedded within a microchip and the other unit is provided with interfaces for data capture, storage, processing and display, NAME OF THE APPLICANT: SATISH .V. DULIPATI wherein the field unit, base unit and central server are capable of communicating and exchanging data amongst themselves,
wherein each field unit and base unit respectively have unique ID,
wherein the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication,
wherein when communication is commenced between one or more field units and base units and/or between one or more field units, a pre-defined user customized dataset is collected and transmitted to the central server,
wherein all real time communications between one or more field units and base units and between one or more field units are stored in the central server,
wherein the field units and base units can be activated/deactivated, monitored and maintained remotely in the central server,
wherein the field unit and base unit are provided with existing forms of expansion slots and communication ports,
wherein the location of any field unit and base unit can be tracked and monitored in real-time by the central server, and
wherein one or more applications can be installed in the field unit and base unit. It is another aspect of the present invention, wherein the pre-defined user customized dataset is provided with unique ID.
It is another aspect of the present invention, wherein the dataset can be stored and/or processed locally before or after transmission to the central server. It is another aspect of the present invention, wherein based on dataset stored and/or processed locally a single/series of preset actions is initiated.
It is another aspect of the present invention, wherein the data stored in the central server is used for processing and generating user customizable management information system reports" and/or a single/series of preset actions. NAME OF THE APPLICANT: SATISH .V. DULIPATI It is another aspect of the present invention, wherein the functional roles of the units are reversible.
It is another aspect of the present invention, wherein the authentication means includes PIN number or finger print recognition or face recognition or biometric recognition or thermal recognition and / or physical or visual or electronic authentication.
It is another aspect of the present invention, wherein the communication means includes near field communication (NFC). It is another aspect of the present invention, wherein the interfaces are internet enabled.
It is another aspect of the present invention, wherein the interface is provided with audio/video capabilities. It is another aspect of the present invention, wherein the units are enabled to work in environment with communication connectivity.
It is another aspect of the present invention, wherein when there is no communication connectivity, data gets automatically transmitted to the central server when the unit connects to a communication network.
It is another aspect of the present invention, wherein the system changes the authentication codes for field units and/or base units at varying or pre-determined time intervals. It is another aspect of the present invention, wherein the system can have shared usage by registering the users/entities in the central server and accordingly authenticating the field unit and base unit.
According to further aspect of the present invention there is provided a method of real-time monitoring using the integrated multi-user distribution and retailing system comprising:
Pre-registering the users to the field unit and base unit through the central server;
Activating the units when a preset threshold area of field unit from base unit is reached;
Authenticating the field unit and base unit;
Data communication between the field unit and base unit; NAME OF THE APPLICANT: SATISH .V. DULIPATI Storing data communication locally in the field unit and/or base unit; and
Transmitting all communication between the field units and base units to the central server.
It is another aspect of the present invention, wherein when the threshold area for connectivity is exceeded the communication between the field unit and base unit ceases.
It is another aspect of the present invention, wherein the authentication is through unique IMEI Codes or MAC ID of Wi-Fi system or IP Address or RF-ID codes or barcodes or QR codes or embedded PIN Numbers or physical or visual or electronic authentication. It is another aspect of the present invention, wherein the data includes date, entry and exit time of the field unit within the threshold area, time of initiation and termination of communication between the field unit and base unit.
BRIEF DESCRIPTION OF THE ACCOMPANYING DRAWINGS
Figure 1 : Illustrates the basic flow diagram of the system according to the present invention. Figure 2: Illustrates typical data flow diagram of the system according to the present invention. Figure 3: Illustrates the data flow diagram of the central server.
DETAILED DESCRIPTION OF THE INVENTION WITH REFERENCE TO THE ACCOMPANYING DRAWINGS
The present invention as discussed hereinbefore relates to an integrated shareable multi-user distribution and retailing system for real-time monitoring especially of employees/representatives at remote locations. The system provides for automatic data recording, acquisition, processing, analysis, storage, transmission and reporting through wired or wireless means. The wireless means can include internet/GPRS/Bluetooth, 2G, 3G and 4G and higher spectrums.
In one embodiment of the invention, the integrated multi-user distribution and retailing system for real-time monitoring comprises of at least one or more field units (FU), one or more base units (BU) and one or more central servers. The FU(s) and BU(s) can be hardware; either standalone devices or which is coupled or embedded to the existing digital devices. The FU(s) and BU(s) essentially comprises of electronic transceiver, Radio-Frequency Integrated Device NAME OF THE APPLICANT: SATISH .V. DULIPATI (RFID), Integrated Chip (IC), in-built memory embedded in a digital device with SIM CARD or NFC or such other communication devices or microwave technology and is provided with the ability to communicate between one or more FU(s), the BU(s) and/or between one or more FU(s). The BU may be with or without a SIM card. The FU(s) and BU(s) are provided with interfaces for data capture, storage, processing, transmission and display. Each FU(s) and BU(s) are provided with a unique ID. The unique ID is based on IMEI number or MAC ID of Wi-Fi system or IP Address or RF-ID codes or embedded PIN Numbers or any other method of unique electronic identification or near field communication (NFC) or other unique ID generating means or a combination of above systems. The identification mechanism could be through Unique IMEI Codes or MAC ID of Wi-Fi system or IP Address or RFID codes or embedded PIN Numbers or barcodes or QR codes or any other method of unique electronic identification or a combination of above systems.
In another embodiment of the invention, the integrated multi-user distribution and retailing system for real-time monitoring comprises of FU(s) and BU(s), which are software, embedded digital devices with ability to communicate between one or more FU(s) and BU(s) and/or between one or more FU(s). FU refers to either or both field unit hardware (FHU) and field unit software (FSU). The FU's and BU's system software is downloadable and installed, or it can be pre installed. The FU can be integrated to existing transmission networks for voice and/or data communication. Additionally, the BU is fitted with a camera and has in-built memory and power equipment for data retrieval during power breaks or maintenance
In another embodiment of the invention, the integrated multi-user distribution and retailing system for real-time monitoring comprises of at least two communicating devices, and one or more, central server. One communicating device performs function of a FU and the other communicating device performs the function of a BU. The functional roles of the FU(s) and BU(s) are reversible. The FU provides a method of wireless data transfer and data connectivity to the BU through either or combination of Bluetooth Radio or Wi-Fi IEEE 802.1 1 open standards or Integrated RF modes of data transfer or proprietary data transfer modes or GPRS based data transfer or 2G/3G/4G/developments thereof based data transfer or IR / light based data transfer or NFC based transfer or any standard wireless data transfer methods. NAME OF THE APPLICANT: SATISH .V. DULIPATI In another embodiment of the invention, one of either the FU or BU is a smart card embedded within a microchip and the other unit provided with interfaces for data capture, storage, processing and display. The functional roles of the units are reversible.
Referring to accompanying Figure 1, the FU(s), BU(s) and central servers are capable of communicating and exchanging data amongst themselves. The FU can communicate with each other directly and/or via BU. The FU continuously transmits signals to search for compatible, related FU/BU. The BU also continuously transmits signals to search for compatible, related FU(s). The BU and/or FU initiate the authentication based on authentication parameters received from the central server (or available locally) before commencing communication. When communication is commenced between one or more FU(s) and BU(s) and/or between one or more FU(s), a pre-defined user customized dataset, which is provided with unique ID, is collected and transmitted to the central server. The dataset can be stored, processed locally before or after transmission to the central server. The BU comprises of a memory / data registry / recording facility to save incoming data from the FU and central server, which shall be processed in the processing unit of the BU. The processing unit of the BU works independently to record, store, and process data when there is no connectivity between the BU and central server or the FU. The BU communicates with multiple FU(s), which are linked to the system. The FU(s) can also be used as or serve as or converted into a BU. The BU forms a system access zone (SAZ) and one or more BU(s) can be used to form one or more SAZ. The SAZ can be formed using satellite or mobile communication tower or other transmission towers and when one or more FU enters an SAZ, it can communicate to one or more BU in the SAZ, which are located in the. proximity through the Push to Talk (PTT), NFC or similar protocol. The location of the FU corresponding to a BU in the SAZ can be zeroed in to within a few inches radius. The FU(s) entry, date, time-in, time-out and duration in a SAZ can be monitored. The BU can acquire, record, store, analyze, process inputs provided by FU(s), besides registering presence, date, entry, exit, distance of FU(s) from BU(s), duration of time spent by FU(s) at SAZ and any other parameter/related/releVant information to be transmitted to central server and transmit information from central server to targeted FU(s), BU(s). The BU communicates the registering of the FU in the SAZ to the central server and triggers a series of events that are relevant to recording, registering, the arrival, presence, exit of the FU from the SAZ. The system provides NAME OF THE APPLICANT: SATISH .V. DULIPATI accurate information about the location and movement of employees/representatives in the SAZ through the FU(s). The data from the BU is transmitted to the central server and the status of the FU, i.e., active, inactive, connected or disconnected, will be reflected on the central server. The status of the BU will also be reflected on the central server i.e., active, inactive, connected or disconnected. The location of the FU and BU can be tracked in real-time by the central server.
The FU(s) and BU(s) are provided with existing forms of expansion slots and communication ports. The BU have expansion slots and ports like a PCMCIA port, express port, USB 1/2/3 port, serial port, SPP, ECP that can help in expanding the capability of the BU for future requirements like modem, 3G or 4G, NFC, wireless internet device, camera, security system, data - audio/video capture systems, system configuration through PC/laptop, IP telephony/IP video/Bluetooth.
Referring to accompanying Figure 3, the central server is a combination of devices, hardware, software and a network to collect, collate, process and correlate data received from FU(s) via BU(s) of which data can be processed to generate, transmit, forward reports, results and processed information. The data stored in the central server is used for processing and generating user customizable management information system reports and/or a single/series of preset actions. All real-time communications between one or more FU(s) and BU(s) and between one or more FU(s) are stored in the central server. The FU and BU can be activated/deactivated by the central server. The FU is authenticated by the BU, which communicates and receives authentication parameters from the central server by means of PIN number or finger print recognition or face recognition or biometric recognition or thermal recognition or other physical or visual and electronic authentication systems. The central server forwards, transmits processed data, information to targeted BU(s) and/or for onward transmission to targeted FU(s) on behalf of the users. One or more applications can be installed in the FU and BU. The central server additionally registers, authenticates, provide confirmation to the various FU(s), BU(s) across the system. The central server connects to the BU(s) through wired or wireless means. The central server receives data from the BU(s) and identifies BU(s) based on their individual IP, IMEI number or MAC ID of Wi-Fi system or IP Address or RFID codes or embedded PIN Numbers or NFC or any other method of unique electronic identification and ID generating, authentication NAME OF THE APPLICANT: SATISH .V. DULIPATI codes, means or a combination of above systems. The central server enables automatic alerts, messages etc, within the system if a particular event happens or does not happen. The central server enables connectivity to the payroll system, payment system, billing system and the inventory system of the respective users. The central server enables connectivity to existing enterprise systems like ERP, SAP, CRM, SCM etc., to enable querying, planning, control functions on real time basis. The user can query regarding products/services, register orders and make payment from FU and BU via central server.
The users of the system should be pre-registered i.e. each user should be registered into a FU or BU. The registered users (RU) can be classified as registered visiting users (RVU) / registered distributor users (RDU). The parameters of each FU, BU and RU are monitored by the central server. A system established route (SER) is defined as a cluster of BU in a SAZ or BU in one or more SAZ which a RU visits on a day as per a predetermined/agreed beat plan. The time lag between exits from one SAZ to entry into another SAZ of the RVU/RDU is measured and transmitted to the central server. The visit of RVU/RDU shall be mapped on the system and on the route based system to verify RVU/RDU's whereabouts, planned stoppages and any deviations if any. In another aspect, the system can have shared usage by registering the users/entities in the central server and accordingly authenticating the FU and BU.
The system provides knowledge about the employees/representatives working for multiple entities and is network based which enables anyone to work from anywhere including new and unfamiliar locations. A typical location for a BU could be a retail/service outlet, warehouse, office, hospital, clinic, residence etc. A typical SER could be a set of BU's located in a particular location, street, road, area/areas in a village, town, city, district etc. The system also enables conducting survey of information. The system receives instructions, data, messages, information from specific RU's, for onward transmission to targeted FU's/BU's. The system can have various class of users selected from product, utility or service company, retail location or service location, and participants in the distribution channel. Each class of users can be registered and deregistered from the system. The registration and deregistration can happen real time from the central server. The FU and/or BU interface function and features are customizable depending on the class of user. The system is offered to various classes of users on a subscription mode. NAME OF THE APPLICANT: SATISH .V. DULIPATI The user is subscribed to the system either directly or indirectly. The RU includes company sales representative, distributor sales representative, medical representative, service representative, delivery representative, merchandiser, demonstrators, contractual/hired sales promoters, customers etc., employed or contracted or representing RU. The image of the user would be registered in the central server to serve as an online identity card to the RU.
The processes involved in the system are as follows:
The FU gets activated automatically once the threshold distance of FU from BU is reached and communicates to the BU. The said threshold distance can be preset. The entry information is transmitted by BU to the central server. The BU gets alert about the entry and exit of a user into the SAZ and an image of the RU is sent by the central server to the FU for identification. The BU transmits time of entry and exit of the RU into SAZ, total time spent by the user, time of initiation and termination of communication between the FU and BU, distances measured intermittently between FU and BU and least distance achieved between the FU and BU to the central server for recording, processing the information and/or onward transmission to the RU. Once the order is completed and confirmed the same is transmitted via BU to the central server as well as one or more FU. The FU will get disconnected automatically from BU once the threshold distance for connectivity is breached.
Referring to accompanying Figure 2, the RU for example, field representative activates the FU, which provides a method of wireless data transfer and data connectivity through Bluetooth / Wi- Fi/NFC in his mobile and attempts connection to the BU, which is already active. The BU could request for the PIN number in the case of Bluetooth or a Network Key in the case of Wi-Fi to authenticate the field representative or automatically authenticate without intervention of field representative. The field representative then enters the PIN or password to authenticate the connection. If the authentication occurs, he can further use the embedded software for further data communication with the BU. The BU records the authentication of the user at the vicinity of the BU at the retail counter/target location and records the arrival into the central server. The field representative can continue transacting data with the central processing system through the BU and finally sign off/exit the target location. A break in signal without re-authentication for a long duration is also accounted as an exit or check-out by the field representative. The BU then NAME OF THE APPLICANT: SATISH .V. DULIPATI records the data transaction with the central server and also registers the sign-off/check-out of the field representative from the retail/service location. The central server software also updates the FU through the BU with any alerts, updates, changes in plan, rerouting and advisory either during signoff of the representative or during recoimection to the base system at any of the retail/service location. All updates are stored in all the relevant retail/service location, aimed at specific or all field representatives which get transmitted as and when the connection and check in occurs with the field representative on FU at any or specific location.
In the case of BU being a smart card the roles between the FU and BU get reversed with communication within the system made using the FU instead of BU with the server communicating directly with the FU.
The main features of the system are:
• Enables inventory level monitoring of respective products.
• Enables profiling the payment track record of users and rating them on the basis.
• Enables delivery track record for goods and services of the users and rating them on this basis.
. · Analyse the data received through the system and present them in the form of reports, dashboards, graphs, maps and flash news snippets to help the users to make quick and effective business decisions.
• Monitors, warn, alert, re-plan, reroute and evaluate the actions of a user against a pre programmed plan, route or agenda.
• Enables transmission of information and images of newly appointed RVU /, RDU as well as their removal via the respective BU to the targeted users as applicable.
• Enables transmission of information on price revision, new product launch, withdrawal of products and offers etc., to target users via the respective BU.
• Receives instructions, data, messages and information for onward transmission to targeted FU /BU.
• Processing payroll, incentives, expenses reimbursement based on field data received.
• Enable production planning based on real time field data.
• Provides a database of user's who entered, exited and visited the SAZ. NAME OF THE APPLICANT: SATISH .V. DULIPATI
Transfers payments to targeted users.
Re-orders stocks as per predetermined/agreed arrangement between the users.
Online / web based lodging of complaints.
Enables system based billing.
Directs registered customer user to the nearest RU where a specific product is available. Provides guidance on the SER for the day.
Can receive intelligent inputs from BU pertaining to orders, bookings, receipts, payments, product returns, collections or any retail transaction that can be processed at the BU.

Claims

NAME OF THE APPLICANT: SATISH .V. DULIPATI I CLAIM:
1. An integrated multi-user distribution and retailing system for real-time monitoring comprising of:
One or more field units;
One or more base units; and
One or more central servers,
wherein the field and base units essentially comprises of electronic transceiver, Radio-Frequency
Integrated Device (RFID), Integrated Chip (IC), in-built memory embedded in a digital device with the ability to communicate between one or more field units and the base unit and/or between one or more field units,
wherein the field and base units are provided with interfaces for data capture, storage, processing and display,
wherein the field unit, base unit and central server are capable of communicating, and exchanging data amongst themselves,
wherein each field unit and base unit respectively have unique ID,
wherein the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication,
wherein when communication is commenced between one or more field units and base units and/or between one or more field units, a pre-defined user customized dataset is collected and transmitted to the central server,
wherein all real time communications between one or more field units and base units and between one or more field units are stored in the central server, ·
wherein the field units and base units can be activated/deactivated, monitored and maintained remotely in the central server,
wherein the field unit and base unit are provided with existing forms of expansion slots and communication ports,
wherein the location of any field unit and base unit can be tracked and monitored in real-time by the central server, and
wherein one or more applications can be installed in the field unit and base unit. NAME OF THE APPLICANT: SATISH .V. DULIPATI
2. An integrated multi-user distribution and retailing system for real-time monitoring comprising of:
One or more field units;
One or more base units; and
One or more central servers,
wherein the field and base units respectively are software embedded digital devices with ability to communicate between one or more field units and base units and/or between one or more field units,
wherein the field and base units are provided with interfaces for data capture, storage, processing and display,
wherein the field unit, base unit and central server are capable of communicating and exchanging data amongst themselves,
wherein each field unit and base unit respectively have unique ID,
wherein the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication,
wherein when communication is commenced between one or more field units and base units and/or between one or more field units, a pre-defined user customized dataset is collected and transmitted to the central server,
wherein all real time communications between one or more field units and base units and between one Or more field units are stored in the central server,
wherein the field units and base units can be activated/deactivated, monitored and maintained remotely in the central server,
wherein the field unit and base unit are provided with existing forms of expansion slots and communication ports, - wherein the location of any field unit and base unit can be tracked and monitored in real-time by the central server, and
wherein one or more applications can be installed in the field unit and base unit. NAME OF THE APPLICANT: SATISH .V. DULIPATI
3. An integrated multi-user distribution and retailing system for real-time monitoring comprising of:
At least two communicating devices; and
One or more central servers,
wherein at least one communicating device performs function of a field unit and the other communicating device that of a base unit,
wherein the field and base units are provided with interfaces for data capture, storage, processing and display, v wherein the field unit, base unit and central server are capable of communicating and exchanging data amongst themselves,
wherein each field unit and base unit respectively have unique ID,
wherein the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication,
wherein when communication is commenced between one or more field units and base units and/or between one or more field units, a pre-defined user customized dataset is collected and transmitted to the central server,
wherein all real time communications between one or more field units and base units and between one or more field units are stored in the central server,
wherein the field units and base units can be activated/deactivated, monitored and maintained remotely in the central server,
wherein the field unit and base unit are provided with existing forms of expansion slots and communication ports,
wherein the location of any field unit and base unit can be tracked and monitored in real-time by the central server, and
wherein one or more applications can be installed in the field unit and base unit.
4. An integrated multi-user distribution and retailing system for real-time monitoring comprising of:
At least two communicating devices; and
One or more central servers, NAME OF THE APPLICANT: SATISH .V. DULIPATI wherein at least one communicating device performs function of a field unit and the other communicating device that of a base unit,
wherein at least one of either the field unit or base unit is a smart card embedded within a microchip and the other unit is provided with interfaces for data capture, storage, processing and display,
wherein the field unit, base unit and central server are capable of communicating and exchanging data amongst themselves,
wherein each field unit and base unit respectively have unique ID,
wherein the base unit and/or field unit initiate the authentication based on authentication parameters received from the central server and/or authentication parameters stored locally before commencing communication,
wherein when communication is commenced between one or more field units and base units and/or between one or more field units, a pre-defined user customized dataset is collected and transmitted to the central server,
wherein all real time communications between one or more field units and base units and between one or more field units are stored in the central server,
wherein the field units and base units can be activated/deactivated, monitored and maintained remotely in the central server,
wherein the field unit and base unit are provided with existing forms of expansion slots and communication ports,
wherein the location of any field unit and base unit can be tracked and monitored in real-time by the central server, and
wherein one or more applications can be installed in the field unit and base unit.
5. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in anyone of claims 1 to 4, wherein the pre-defined user customized dataset is provided with unique ID.
6. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in anyone of claims 1 to 5, wherein the dataset can be stored and/or processed locally before or after transmission to the central server.
NAME OF THE APPLICANT: SATISH .V. DULIPATI 7. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in claim 6, wherein based on dataset stored and/or processed locally a single/series of preset actions is initiated.
8. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in anyone of claims 1 to 7, wherein the data stored in the central server is used for processing and generating user customizable management information system reports and/or a single/series of preset actions.
9. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in claims 3 and 4, wherein the functional roles of the units are reversible.
10. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in anyone of claims 1 to 4, wherein the authentication means includes PIN number or finger print recognition or face recognition or biometric recognition or thermal recognition and / or physical or visual or electronic authentication.
1 1. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in anyone of claims 1 to 4, wherein the communication means includes near field communication (NFC).
12. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in anyone of claims 1 to 4, wherein the interfaces are internet enabled.
13. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in claim 12, wherein the interface is provided with audio/video capabilities.
14. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in anyone of claims 1 to 13, wherein the units are enabled to work in environment with communication connectivity.
15. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in claim 14, wherein when there is no communication connectivity, data gets automatically transmitted to the central server when the unit connects to a communication network.
NAME OF THE APPLICANT: SATISH .V. DULIPATI 16. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in anyone of claims 1 to 15, wherein the system changes the authentication codes for field units and/or base units at varying or pre-determined time intervals.
17. An integrated multi-user distribution and retailing system for real-time monitoring as claimed in anyone of claims 1 to 16, wherein the system can have shared usage by registering the users/entities in the central server and accordingly authenticating the field unit and base unit.
18. A method of real-time monitoring using the integrated multi-user distribution and retailing system as claimed in anyone of claims 1 to 17 comprising:
Pre-registering the users to the field unit and base unit through the central server;
Activating the units when a preset threshold area of field unit from base unit is reached;
Authenticating the field unit and base unit;
Data communication between the field unit and base unit;
Storing data communication locally in the field unit and/or base unit; and
Transmitting all communication between the field units and base units to the central server
19. A method as claimed in claim 18, wherein when the threshold area for connectivity is exceeded the communication between the field unit and base unit ceases. '
20. A method as claimed in claim 19, wherein the authentication is through unique IMEI Codes or MAC ID of Wi-Fi system or IP Address or RFID codes or barcodes or QR codes or embedded PIN Numbers or physical or visual or electronic authentication.
21. A method as claimed in claim 19, wherein the data includes date, entry and exit time of the field unit within the threshold area, time of initiation and termination of communication between the field unit and base unit.
PCT/IN2012/000337 2011-05-12 2012-05-09 A system for distribution and retailing WO2012153351A2 (en)

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Application Number Priority Date Filing Date Title
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IN1642CH2011 2011-05-12

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