WO2004032472A1 - Reception retardee d'appels entrants - Google Patents

Reception retardee d'appels entrants Download PDF

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Publication number
WO2004032472A1
WO2004032472A1 PCT/DE2003/003216 DE0303216W WO2004032472A1 WO 2004032472 A1 WO2004032472 A1 WO 2004032472A1 DE 0303216 W DE0303216 W DE 0303216W WO 2004032472 A1 WO2004032472 A1 WO 2004032472A1
Authority
WO
WIPO (PCT)
Prior art keywords
subscriber
subscriber terminal
call
connection
terminal
Prior art date
Application number
PCT/DE2003/003216
Other languages
German (de)
English (en)
Inventor
Henry HÜBLER
Original Assignee
Siemens Aktiengesellschaft
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Aktiengesellschaft filed Critical Siemens Aktiengesellschaft
Publication of WO2004032472A1 publication Critical patent/WO2004032472A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/08—Metering calls to called party, i.e. B-party charged for the communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
    • H04M2203/651—Text message transmission triggered by call
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
    • H04M2203/652—Call initiation triggered by text message
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/62—Called party billing, e.g. reverse billing, freephone, collect call, 0800 or 0900
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it

Definitions

  • the present invention relates to a method in a telecommunications network which is used in the event that a subscriber A calls a subscriber B and the subscriber B cannot be reached.
  • the invention also relates to a switching center or to a subscriber terminal for carrying out the method according to the invention.
  • the public telephone network offers the possibility of equipping a subscriber terminal, for example in the form of a conventional telephone set, with an answering machine. If subscriber B has an answering machine, there is in principle for subscriber A who calls subscriber B the option, if subscriber B does not accept the call personally, to send a message asking subscriber B to call back on the answering machine leave. After receiving this message, subscriber B can then call subscriber A back.
  • subscriber B is responsible for the costs of the recall. Taking into account that subscriber A has asked for the recall, the possibility that the cost of the recall is borne by subscriber A may seem desirable.
  • the procedure described for subscriber A is also unsatisfactory insofar as it covers the cost of the call by leaving the message for subscriber B on the answering machine. In particular, he knows generally not whether the callback will actually take place due to his call.
  • a called subscriber Under "normal" circumstances, a called subscriber can only accept an incoming call within the time period in which the caller is waiting for this. If the called party is not present, busy or does not want to be disturbed, he cannot or does not want to answer the call within this period. In this case, subscriber B is not able to postpone the call acceptance to a later point in time, that is to a point in time after said period of time has expired.
  • CCBS Cumpletion of Call to Busy Subscriber
  • CCNR Completion of Call on No Reply
  • a calling subscriber who encounters a busy subscriber line B can have an automatic callback initiated by the network, which takes place as soon as this subscriber line is free again.
  • the unsuccessful connection to subscriber B is triggered first.
  • the callback request is then entered in the destination switching center.
  • the connection of subscriber B is now checked at regular intervals to determine whether it is free or busy. If the connection of subscriber B is free, it is checked whether subscriber A is also free. If this is the case, subscriber A is called and then a connection to subscriber B is established.
  • the checking of the connection of the subscriber B and the notification of the subscriber A takes place as an end-to-end signaling between the two subscriber exchanges involved.
  • the control of the CCBS service feature is based on the SCCP end-to-end signaling connections (SCCP: “Signaling Connection Control Part", part of the signaling system number SS7 of the "International Telecommunications Union", ITU) and makes use of the exchange of the end-to-end signaling data of a TCAP-based dialog (TCAP: "Transaction Capabilities Application Part", also part of SS7).
  • CCNR runs according to a corresponding scheme in the event that subscriber B does not accept the call.
  • neither CCBS nor CCNR creates a list for subscriber B with which it is possible is to influence the order of acceptance of the saved calls or to accept or reject certain calls.
  • the invention has for its object to eliminate the disadvantages of the above-mentioned performance features and to expand the service as an offer in telecommunications networks.
  • the procedure in a telecommunications network is as follows.
  • the telecommunications network can be, for example, the public telephone network.
  • the invention is also very suitable in the event that at least part of the telecommunications network is controlled by the Internet or an intranet.
  • a connection establishment attempt is carried out from a subscriber terminal A to a subscriber terminal B. If subscriber B cannot be reached (for example, because the connection is busy or the called party does not answer the call), a function on the part of subscriber B is provided in a second step, upon activation of which subscriber terminal A is prompted, a new one Trying to establish a connection from A to B.
  • the function can therefore be activated by subscriber B. (As shown below, this is Function can also be activated by subscriber A under certain circumstances. )
  • a data memory is made available which is accessible to subscriber B and in which data can be entered which reproduce information relating to the first step.
  • this information can be the connection identifier of subscriber A, for example in the form of a telephone number or an Internet address (IP address; IP: Internet Protocol) or the time at which the first step, that is to say the Unsuccessful call attempt made by subscriber A.
  • subscriber B can communicate with the data store and in particular can access the data store. In this way, subscriber B can receive, for example, information about the times at which connections corresponding "unsuccessful" call attempts were made.
  • subscriber B can delete data, for example that of a “completed” process, from the data memory using his terminal.
  • access to the data memory using the subscriber terminal B can be realized, for example, by key operation.
  • the end device is a personal computer (PC)
  • the access can be given, for example, by a PC program with a corresponding user interface.
  • the end device is connected to the Internet or an intranet, also a web-based one Entry possible, for example after downloading an applet that is used specifically for this purpose.
  • the function is activated on the part of subscriber B.
  • the subscriber terminal B is advantageously designed to activate the function by appropriately operating this terminal.
  • a special operating mode must first be set for connection B as a prerequisite for the feasibility.
  • the subscriber terminal B can be used both for the method according to the invention and in other ways.
  • This operating mode can be set particularly advantageously from the subscriber terminal B, that is to say by appropriately operating the subscriber terminal B.
  • the method can be restricted in such a way that it is only possible for a certain group of subscribers, that is to say only for a specific selection of all potential callers, to participate in the method.
  • This group can be specified, for example, by explicitly specifying the corresponding connection ID.
  • This restriction can advantageously be set from the subscriber terminal B.
  • this restriction could occur in connection with the setting of the operating mode by subscriber B.
  • the possibility of performing the method could be limited in time to a specific time or to a specific time range.
  • This time range can again advantageously be set using the subscriber terminal B.
  • a web-based setting is also possible. (With the latter solution, no special end device is necessary. ')
  • the time limit can be set by subscriber A, ie using subscriber terminal A.
  • subscriber A can, for example, indicate the latest possible time at which the renewed attempt to establish a connection (from subscriber connection A) can be started. The callback option then automatically expires.
  • the data memory can be designed such that corresponding data can be entered into the data memory by the subscriber A, ie using the subscriber terminal A, and can be read accordingly by the subscriber B.
  • the method is also particularly suitable for use in a telecommunications network in which a connection is established with the aid of the Internet or an Internet connection. ranets because the access options of the
  • Subscribers are significantly more diverse than the conventional telephone network.
  • a PC can be used here as a subscriber terminal, which offers the possibility of an optical user interface with all the advantages associated therewith.
  • the method can be designed in such a way that the cost for the renewed connection attempt triggered by activating the function must be borne by subscriber A.
  • Fig. 1 is a diagram of a telecommunications network with parts relevant to the invention.
  • Fig. 2 shows an example of a flow diagram of the method according to the invention.
  • telecommunications network 1 shows a telecommunications network 1.
  • This can be in the form of the public telephone network, for example, but it can also be, for example, an intranet within the company or another.
  • the method according to the invention is suitable for use in a telecommunications network 1, in which connections can be set up using the Internet (or another computer network). According to the exemplary embodiment, the method adjusts
  • At least two subscriber terminals A and B 2, 3 are required to carry out the method. These can be conventional telephones. 1 indicates that the end devices can also be PCs, for example in the form of laptops.
  • the two subscriber terminals A and B 2, 3 are each one .
  • Network interface 4, 5 connected to the telecommunications network 1.
  • Each of the two network interfaces 4, 5 is assigned a unique connection identifier, for example in the form of a telephone number or an Internet address (IP address).
  • IP address Internet address
  • the telecommunications network 1 also has a data memory 6.
  • this data memory can generally also be implemented as part of the subscriber terminal B 3 or as an external component.
  • the data memory is located in a switching center (not shown) in the telecommunications network 1 and is at least temporarily connected to the subscriber terminal B 3 via a communication channel 8.
  • a D channel can be provided for this in the case of ISDN.
  • Web-based, convenient access can also be provided for this. This makes an expansion of the end devices unnecessary.
  • the switching center has a service platform.
  • the switching device can have, for example, the properties of the "SURPASS hiQ 4000" from Siemens AG.
  • the data memory 6 can be accessed 7.
  • data can be read out, which provide information about connection establishment attempts - hereinafter referred to as "calls" - by subscriber A or other subscribers.
  • this information can be provided in the form of a list which contains all the calls made in accordance with the conditions set up in a specific past time period, specifying the respective connection identifier and the time of the respective call.
  • this list could be displayed in a corresponding window.
  • the method according to the invention is hereinafter referred to as "Postponed Call Acceptance Notification” (PCAN) and can be activated both by a caller and by the called party.
  • PCAN Postponed Call Acceptance Notification
  • the setting could be made, for example, by key operation (entering a number) or in the case of a terminal device in the form of a PC using a PC program or in the case of using the Internet. nets web-based, for example using an appropriate applet that has been preloaded on the PC for this purpose.
  • a web-based option is offered today, for example, by Siemens AG in the form of the "WebDialPage” product.
  • FIG. 2 schematically shows an example of a sequence of the method according to the invention.
  • the time sequence in FIG. 2 is shown from top to bottom according to arrow 10.
  • subscriber B 12 has set PCAN 13 operating mode for subscriber terminal B.
  • Participant B is given the opportunity to set a time limit (for example: "The service is only valid until 7:00 p.m.”).
  • subscriber B limits the method to a specific subscriber line or to a specific group of subscriber lines. It is also possible, for example, that the group can be determined using exclusion criteria ("PCAN applies to all telephone numbers except for ."). Excluded connection identifiers could still be configurable, for example in the form that subscriber B can in principle be reached for calls from certain connections and / or that calls from specific connections always receive a busy character.
  • PCAN can, for example, be set up in such a way that subscriber B can answer the incoming call 15 personally within a certain period of time. In the case of personal acceptance, the further method according to the invention would then not be carried out. In our example, however, subscriber B 12 cannot be reached because he does not accept call 15.
  • the subscriber A 11 now receives, for example, after an announcement (for example: "The desired interlocutor is temporarily unavailable. You can leave a callback note. Do you want to be called back at your expense?") Or, if necessary, also web-based, the possibility of one Leave note 16 with a "CallBack option" for called party B.
  • an announcement for example: "The desired interlocutor is temporarily unavailable. You can leave a callback note. Do you want to be called back at your expense?"
  • subscriber A 11 could, for example, receive a web form for certain entries for the creation of the note.
  • the note could in turn also be further configurable, for example in the form that the time up to which the initialization of the renewed call for subscriber B is possible.
  • subscriber A 11 accepts the call in the form of a "normal" TDM ("Time Division Multiplexing", time division multiplexing) Has made a telephone call, subscriber A could be given the option, for example, of announcement control to send the note and, if necessary, to configure it . ,
  • the note is recorded and stored in the data memory 6, for example in the form of a list.
  • subscriber B accesses the list and subscriber B checks the list entries.
  • the list can be queried, for example, again via TDM or web-based. Possible variants for this are:
  • Subscriber B is "online” and receives a pop-up window (a window that is displayed as soon as an option is selected) with a "Call Back" - and a "Rejecf'- during the incoming call. button,
  • Participant B goes online especially for querying the list, for example on the website of his ASP ("Application
  • Subscriber B receives an SMS message (SMS: "Short Message Service”),
  • Subscriber B calls a service number to query the list.
  • the list entries are actively queried by subscriber B.
  • subscriber B has the option of activating the function - for example using the list te 17 - to have the renewed call 18 to be paid by subscriber A.
  • the renewed attempt to establish a connection is carried out in such a way that subscriber A is first called - initialized from telecommunications network 1. After accepting the call, subscriber A is then informed that this call is to re-establish the connection ("This is your desired callback from subscriber B's connection. Would you like to accept this call, which is at your expense?" ). After subscriber A has accepted, the connection to subscriber B is established.
  • connection of subscriber A is not free at the time of the renewed attempt to establish a connection, provision can be made for subscriber A to be informed of the attempt to re-establish the connection and / or after a certain period of time to establish another connection is tried.
  • the method can also be used in the event that subscriber B has not set the service PCAN, but instead the subscriber A has set PCAN.
  • subscriber A in turn calls subscriber B who cannot be reached.
  • the call is set up web-based.
  • a service number in order to be able to import an announcement to the caller, a service number must first be dialed before the actual call number is dialed, because the caller is usually informed of the "busy" status by a corresponding tone sequence and then no longer has the option for an interaction.
  • Subscriber A now has the option of leaving a note, possibly with the option to set certain options - with the CallBack option.
  • subscriber A could, for example, use a web form for entering the
  • the note could reach the called subscriber B in the form of an email or SMS, for example, or in the form of a file on a server. (The latter assumes that subscriber B has the option of viewing data in the corresponding file, for example through pollen.)
  • subscriber B is generally not initially informed that he was called unsuccessfully.
  • subscriber B could be informed of the unsuccessful call in the following ways:
  • Participant B is online and immediately receives a pop-up window (as above), or by means of an extended CWI
  • Subscriber B learns of the unsuccessful call via an SMS message
  • Subscriber B actively polls via a service number or web-based in an appropriate memory on the corresponding server.
  • subscriber B can in turn have the call to be paid by subscriber A set up from A to B.
  • IP address Internet address

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

Procédé sous forme de service dans un réseau de télécommunications, qui est adapté en particulier pour être mis en oeuvre dans un réseau de télécommunications qui permet des appels basés sur le web. En particulier, pour les appareils terminaux, il peut s'agir d'ordinateurs de bureau. Si un abonné A (11) appelle (15) un abonné B (12) qui ne peut être atteint, selon la présente invention, l'abonné A (11) a la possibilité de laisser une notification (16) à l'abonné B (12), notification selon laquelle l'abonné B (12) est informé du fait qu'il a la possibilité de recourir à une « réception retardée d'appel ». Cela signifie que l'abonné B (12) peut lancer (17) un nouvel appel (18) de A vers B à partir de son terminal d'abonné B. Les frais relatifs à cet appel sont à la charge de l'abonné A.
PCT/DE2003/003216 2002-09-30 2003-09-26 Reception retardee d'appels entrants WO2004032472A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE2002145684 DE10245684A1 (de) 2002-09-30 2002-09-30 Verzögerte Annahme von eingehenden Anrufen
DE10245684.4 2002-09-30

Publications (1)

Publication Number Publication Date
WO2004032472A1 true WO2004032472A1 (fr) 2004-04-15

Family

ID=32010015

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE2003/003216 WO2004032472A1 (fr) 2002-09-30 2003-09-26 Reception retardee d'appels entrants

Country Status (2)

Country Link
DE (1) DE10245684A1 (fr)
WO (1) WO2004032472A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2023586A1 (fr) * 2007-08-07 2009-02-11 Avaya GmbH & Co. KG Accès aux listes d'appel d' abonnés appelés

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0795992A2 (fr) * 1996-03-15 1997-09-17 AT&T Corp. Méthode et appareil pour un appel de retour prépayé
GB2336970A (en) * 1998-05-01 1999-11-03 Siemens Ind Automation Inc Automated call connection
WO2000022802A2 (fr) * 1998-10-14 2000-04-20 Templeton Bradley S Procede et appareil d'intermediation de reunions et d'appels telephoniques
US6389127B1 (en) * 1997-08-08 2002-05-14 Icq, Inc. Telephone status notification system
DE10107701A1 (de) * 2001-02-19 2002-09-05 Siemens Ag Verfahren für einen automatischen Rückruf in einem paket-orientierten Netzwerk

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0795992A2 (fr) * 1996-03-15 1997-09-17 AT&T Corp. Méthode et appareil pour un appel de retour prépayé
US6389127B1 (en) * 1997-08-08 2002-05-14 Icq, Inc. Telephone status notification system
GB2336970A (en) * 1998-05-01 1999-11-03 Siemens Ind Automation Inc Automated call connection
WO2000022802A2 (fr) * 1998-10-14 2000-04-20 Templeton Bradley S Procede et appareil d'intermediation de reunions et d'appels telephoniques
DE10107701A1 (de) * 2001-02-19 2002-09-05 Siemens Ag Verfahren für einen automatischen Rückruf in einem paket-orientierten Netzwerk

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2023586A1 (fr) * 2007-08-07 2009-02-11 Avaya GmbH & Co. KG Accès aux listes d'appel d' abonnés appelés

Also Published As

Publication number Publication date
DE10245684A1 (de) 2004-04-15

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