WO2001063533A2 - Remote airline check-in using a global computer network - Google Patents
Remote airline check-in using a global computer network Download PDFInfo
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- WO2001063533A2 WO2001063533A2 PCT/US2001/005770 US0105770W WO0163533A2 WO 2001063533 A2 WO2001063533 A2 WO 2001063533A2 US 0105770 W US0105770 W US 0105770W WO 0163533 A2 WO0163533 A2 WO 0163533A2
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- check
- passenger
- request
- airline
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
Definitions
- the present invention relates to the airline industry and, more particularly, to techniques for check-in of airline passengers for departing flights.
- An airline ticket reserves a passenger's place on a particular flight. Although the ticket acts as a reservation, flights often are overbooked in anticipation of "no- show" passengers. For this reason, seat assignments typically are not confirmed until a passenger arrives at the airport for "check-in.” Historically, "check-in” has required interaction between the passenger and a human ticketing or gate agent. More recently, however, airlines have installed automated devices that enable self-service check-in by certain passengers upon arrival at the airport. An example is the E-
- the present invention is directed to systems and methods for remote airline check-in via a global computer network.
- the present invention can be configured to provide a passenger with remote access to an airline server via a global computer network, such as the Internet.
- the server e.g., a web server, can be arranged to accept a check-in request from an airline passenger via the Internet.
- the server confirms a seat assignment for the passenger on a designated flight.
- the airline server may record the confirmed seat assignment in a seat reservation system database.
- the passenger can be located remotely from an ai ⁇ ort terminal associated with departure of the designated flight.
- the passenger may be attached to the network via a desktop or mobile computer located in the passenger's home, office, or automobile.
- the passenger may rely on a PDA or Internet- equipped mobile telephone to access the airline server.
- access to the airline server can be obtained using an interactive television system, e.g., as used for hotel check-out.
- the passenger may be located within the ai ⁇ ort terminal associated with the departure of the designated flight.
- the passenger may carry a computer, PDA, or mobile telephone, or make use of computers or other network appliances provided for public use within the terminal.
- the airline server may be located anywhere, including within the airport terminal or at a remote location. Network communication between the passenger and the airline server can take place using conventional network protocols such as TCP/IP.
- the passenger does not need to wait until arrival at the ai ⁇ ort terminal for seat assignment confirmation. Instead, the passenger can complete the check-in process on a self-service basis from virtually anywhere, and reduce the amount of pre-boarding time needed at the ai ⁇ ort terminal. Also, the passenger may have greater flexibility in selecting a seat assignment in advance of arrival. In particular, in some embodiments, the passenger may be permitted to complete remote check-in several hours before boarding the designated flight.
- the server Upon confirmation of a seat assignment, the server communicates the confirmed seat assignment to the passenger via the global computer network.
- the passenger may print a boarding pass or record an electronic boarding pass for presentation to airline boarding personnel.
- the printed boarding pass may include information for verification of authenticity, either by visible inspection or optical scanning.
- An electronic boarding pass could be embodied as information that is transmitted from a handheld device, such as a PDA or mobile phone, carried by the passenger to a receiver operated by airline boarding personnel.
- the passenger may carry a programmable smart card that carries information indicating the seat assignment confirmation.
- the smart card may be embedded within an electronic device such as a phone or PDA.
- the passenger may simply present identification which is cross- referenced against a seat assignment confirmation recorded by the airline server. The net result is the ability of the passenger to complete check-in remotely but verify the seat assignment confirmation upon arrival at the ai ⁇ ort terminal.
- Remote check-in also can provide advantages to airline personnel in terms of facilitating a more orderly check-in and boarding process.
- remote check-in may promote advance confirmation of seat assignments by a significant number of passengers, reducing the number of passengers arriving for check-in in the final hour before flight departure.
- participation of passengers in the remote check-in process can reduce the level of activity and stress that often accompanies conventional check-in and boarding just before departure.
- airline personnel Upon receipt of a number of advance seat assignment confirmations, airline personnel can better manage the passenger list and over-booking issues.
- the availability of remote check-in to passengers may be limited to a predetermined window of time in advance of flight departure.
- the window could extend, for example, from approximately six hours before flight departure to ninety minutes before flight departure.
- Prohibiting check-in before a given time decreases the likelihood of excessive no-shows, and aids airline personnel in managing the check-in and boarding process.
- a passenger who completes check-in within six hours before flight departure should be more likely to show for the flight than a passenger who completes check-in a day before flight departure.
- later check-in occurs, the more information the passenger will have about his ability to arrive in time for flight departure.
- the airline will be more certain about the particular aircraft that will serve the flight, and thereby be able to confirm seat assignments with greater certainty.
- Prohibiting check-in after a given time e.g., ninety minutes before flight departure, will avoid contention between passengers conducting remote check-in and airline personnel conducting conventional check-in. Again, this feature may aid airline personnel in managing the check-in and boarding process.
- the check-in window could be extended to provided access to the remote check-in process at an earlier time, e.g., one or more days before flight departure. In this manner, application of the check-in process for individual customers can be made on a selective and customized basis.
- Historical information can be gathered from past flight records, and used to flag certain passengers as exhibiting low no-show risk. The flagged passengers may be permitted early check-in access, while passengers with little or no historical data or those with a history of frequent no-shows are given access during a common time window.
- a system and method for remote check-in also may be configured to handle irregular operations ("IRROPS").
- the airline server may access an airline reservation database to determine whether the designated flight as been canceled, delayed, or otherwise modified relative to original flight plans.
- web server receives one or more alternative bookings for selection by the passenger.
- the web server may generate a printable web page or other information that represents a voucher for amenities such as hotel stay, flight coupons, and the like for presentation by the passenger, particularly in the event of flight cancellation.
- the present invention provides a method for airline passenger check-in, the method comprising accepting a check-in request from an airline passenger via a global computer network, and confirming a seat assignment for the passenger on a designated flight in response to the check-in request.
- the present invention provides a system for airline passenger check-in, the system comprising a network client that transmits a check-in request from an airline passenger via a global computer network, and a network server that receives the check-in request via the global computer network, the server confirming a seat assignment for the passenger on a designated flight in response to the check-in request.
- the present invention provides a method for airline passenger check-in, the method comprising accepting a check-in request via a global computer network, confirming a seat assignment on a designated flight in response to the check-in request, and generating a boarding pass for the designated flight at a location remote from an ai ⁇ ort terminal associated with the designated flight.
- the present invention provides a system for airline passenger check-in, the system comprising a network client that transmits a check-in request via a global computer network, a network server that receives the check-in request via the global computer network, the server confirming a seat assignment on a designated flight in response to the check-in request, and a device, located remotely from the ai ⁇ ort terminal associated with the designated flight, that generates a boarding pass for the designated flight.
- the present invention provides a method for airline passenger check-in, the method comprising accepting a check-in request via a global computer network, comparing a time at which the check-in request is received to a permissible period of time, confirming a seat assignment on a designated flight in response to the check-in request in the event the time at which the check-in request is received is within the permissible period of time.
- the present invention provides a system for airline passenger check-in, the system comprising a network client that transmits a check-in request via a global computer network, a network server that receives the check-in request via the global computer network, the server comparing a time at which the check-in request is received to a permissible period of time, and confirming a seat assignment on a designated flight in response to the check-in request in the event the time at which the check-in request is received is within the permissible period of time.
- the present invention provides a method for airline passenger check-in, the method comprising accepting a check-in request via a global computer network, determining whether a designated flight associated with the check- in request has been delayed or canceled, and, if so , confirming a seat assignment on another flight in response to the check-in request.
- the present invention provides a system for airline passenger check-in, the system comprising a network client that transmits a check-in request via a global computer network, a network server that receives the check-in request via the global computer network, the server determining whether a designated flight associated with the check-in request has been delayed or canceled, and, if so , confirming a seat assignment on another flight in response to the check-in request.
- FIG. 1 is a block diagram of a system for remote airline check-in using a global computer network
- FIG. 2 is a flow diagram of a method for remote check-in of airline passengers
- FIG. 3 is a flow diagram illustrating administration of a check-in time window as part of a remote check-in process
- FIG. 4 is a flow diagram illustrating administration of a selective check-in time window as part of a remote check-in process
- FIG. 5 is a flow diagram illustrating administration of an irregular operations dialog as part of a remote check-in process
- FIG. 6 illustrates an initial web browser window with a web page displayed to an airline passenger during remote check-in for entry of information for personal identification
- FIG. 7 illustrates a web browser window with a web page displayed to an airline passenger during remote check-in indicating retrieval of reservation records
- FIG. 8 illustrates a web browser window with a web page displayed to an airline passenger during remote check-in for selection of designated passengers
- FIG. 9 illustrates a web browser window with a web page displayed to an airline passenger during remote check-in for itinerary verification
- FIG. 10 illustrates a web browser window with a web page displayed to an airline passenger during remote check-in for security verification
- FIG. 11 illustrates a web browser window with a web page displayed to an airline passenger during remote check-in for notification of a contact information requirement
- FIG. 12 illustrates a web browser window with a web page displayed to an airline passenger during remote check-in for notification of ticket jacket disclaimers
- FIG. 13 illustrates a web browser window with a web page displayed to an airline passenger during remote check-in for notification of boarding pass printing instructions
- FIG. 14 illustrates a web browser window with a web page displayed to an airline passenger upon completion of remote check-in.
- FIG. 1 is a block diagram illustrating a system 10 for remote airline check-in using a global computer network, such as the world wide web 12.
- System 10 can be used to implement methods for providing remote check-in of airline passengers.
- an airline passenger can complete the flight check-in process from virtually anywhere, and bypass interaction with a human check-in agent or electronic service center at the ai ⁇ ort terminal. In this manner, the passenger can receive confirmation of a seat assignment in advance of arrival at the ai ⁇ ort terminal, if desired.
- remote check-in enables the passenger to reduce the amount of pre-boarding time needed at the ai ⁇ ort terminal.
- advance check-in can facilitate a more orderly check-in and boarding process for airline personnel and passengers alike prior to flight departure.
- system 10 may include a number of passenger devices 14, 16, 18, 20, 22 connected to web 12.
- passenger device 14 takes the form of an Internet-equipped mobile, i.e., wireless, telephone.
- Passenger device 16 takes the form of an interactive television system that inco ⁇ orates a set-top box for access to web 12.
- Passenger device 18 is a desktop computer such as PC or Macintosh computer equipped for access to web 12.
- Passenger device 20 takes the form of a portable computer, such as a laptop PC or Macintosh computer.
- Passenger device 22 takes the form of a personal digital assistant (PDA), e.g., based on the Palm, Windows CE, or similar operating systems for small portable devices.
- PDA personal digital assistant
- Other future Internet appliances may be appropriate for use with system 10.
- Access to web 12 also can be provided to passengers by internet kiosks 24 and other devices designed for use by the general public. Further, commercial users such as travel agencies, hotels, land transportation services, and the like may access web 12 on behalf of passengers via devices 26.
- the devices 26 used by commercial users may be similar to any of passenger devices 14, 16, 18, 20, 22, i.e., computers, PDA's, phones, interactive televisions, and the like.
- the check-in process could be viewed as a value-added service provided to passengers by commercial users. As a guest prepares to leave a hotel, for example, hotel personnel may offer to complete the remote check-in process and provide the guest with a boarding pass. Access to the internet check-in process by persons other than the passenger may require modifications in existing security practices.
- system 10 also includes an airline server 28, e.g., a web server, that communicates with passenger devices 14, 16, 18, 20, 22, internet kiosks 24, and commercial user devices 26 via world wide web 12.
- airline server 28 e.g., a web server
- passenger devices 14, 16, 18, 20, 22, internet kiosks 24, and commercial user devices 26 via world wide web 12.
- passenger devices 14, 16, 18, 20, 22, internet kiosks 24, and commercial user devices 26 via world wide web 12.
- passenger devices 14, 16, 18, 20, 22, internet kiosks 24, and commercial user devices 26 via world wide web 12.
- Passengers accessing system 10 ordinarily will have reservations with the carrier operating airline web server 28. In some embodiments, however, passengers may be allowed to access flight information and complete the check-in process for other carriers having cooperative relationships that permit sharing or coordination of reservation database information.
- the passenger can be located remotely from the ai ⁇ ort terminal, e.g., at home, the office, or in transit.
- the emergence of PDA's and Internet-equipped wireless phones, in particular, will enable a high level of mobile check-in.
- the passenger may even complete remote check-in at the ai ⁇ ort, but with his own mobile device.
- the logic executed by airline web server 28 may be arranged, however, to limit the check-in process to a particular time window.
- the window could extend, for example, from approximately six hours before flight departure to ninety minutes before flight departure.
- a passenger attempts to check in prior to the start of the time window, he will be instructed to attempt check-in at a later time.
- a passenger attempts to check in after the end of the time window, he will be instructed to complete conventional check-in at the ai ⁇ ort, either by interaction with an electronic service center or a human airline agent.
- the time window may span consecutive days.
- System 10 also may include a database server 30 and an airline reservation database 32, along with a file server 34 and file archive 36 containing files organized by database 32.
- Database server 30 may communicate with a global reservation system 38, such as the Worldspan® computer reservation system (CRS), operated by Worldspan, of Atlanta, Georgia.
- Database server 30 also may communicate with electronic service centers 40 located within ai ⁇ ort terminals, such as those offering E-Service Center SM services to E-Ticket SM passengers traveling on Northwest Airlines flights.
- Communication between airline web server 28, passenger devices 14, 16, 18, 20, 22, internet kiosks 24, and commercial users 26 can take place over the Internet using conventional network protocols such as TCP IP. Communication between airline web server 28, database server 30, airline reservation database 32, and electronic service center 40 also may take place using TCP/IP. In most embodiments, database server 30, airline reservation database 32, and electronic service center 40 are attached to a private local or wide area network maintained by the airline. In some embodiments, however, electronic service centers 40 can be equipped to access database server 30 indirectly through airline web server 28 and web 12, as indicated by reference numeral 42.
- a firewall preferably is provided as a security measure.
- the firewall separates database server 30 and file server 34 from web server 28 to avoid unauthorized intrusions into the information maintained for passengers. Due to its nature as a repository of information concerning personal accounts and travel plans, the security and confidentiality of database 30 and file archive 36 is a serious concern. To promote increased security and confidentiality of client information, web pages generated by web server 26 can be communicated to producers 14, 16, 18, 20 using public key encryption mechanisms such as SSL.
- Commercial users such as travel agencies may communicate with airline web server 28 via web 12 and device 46.
- Commercial user device 46 may access global reservation system 38, however, via dial-up or dedicated access, as indicated by reference numeral 44.
- database server 30 may communicate with global reservation system 38 via dial-up or dedicated access, as indicated by reference numeral 46.
- Access to file server 34 by global reservation system 38 also may take place over a dial-up or dedicated connection, as indicated by reference numeral 48.
- web server 28 interacts with database server 30 and file server 34 to assemble content that is organized by airline reservation database 32 and stored in file archive 36 for access by passengers associated with passenger devices 14, 16, 18, 20, 22 and internet kiosks 23, and commercial users 26.
- the information may include both textual and graphic web page content that is relatively unchanging, as well as passenger record information that is stored for individual passengers and displayed on particular web pages generated by airline web server 28.
- Web server 28 retrieves passenger record information for presentation to the passenger during completion of the check-in process.
- web server 28 may interact with database server 30 and airline reservation database 32 to verify that the designated flight is on schedule.
- system 10 can be configured to handle irregular operations ("IRROPS") such as flight cancellations, delays, and the like.
- Web server 28 interfaces with the conventional reservation services provided internally by the airline, e.g., automated reservation software and/or human booking agents.
- interaction with global reservation system 38 can be exploited to provide travel options with other airline carriers.
- web server 28 receives one or more alternative bookings for selection by the passenger and presents them to the passenger on a remote basis. Consequently, the passenger is both notified of the IRROPS event and given alternative options for travel.
- web server 28 may generate a printable web page or other information that represents a voucher for amenities such as hotel stay, flight coupons, and the like for presentation by the passenger, particularly in the event of flight cancellation.
- the devices used by passengers and commercial users the form of personal computers, Macintosh computers, PDA's, interactive televisions, mobile phones, and the like, provided such devices are equipped with telecommunications services for access to web 12.
- the devices can be connected to world wide web 12 directly or via an internet service provider, and communicate using a network protocol such as TCP IP.
- Each device preferably executes a graphical viewing application such as a web browser to access resources residing on other computers attached to web 12.
- the web browser may permit passengers and commercial users to view HTML web pages generated by web server 26.
- Other user interface applications may be useful in accessing airline server 28 provided the information is presented in a user-interactive format.
- Web server 26 may take the form of a single web server or multiple web servers connected to a database server 30 and file server 34 or multiple mirrored servers. Web server 26 executes server page scripts. The scripts can be written as Lotus Notes forms, Active Server Pages (ASP), CGI scripts, ava servlets, or in other server-side scripting languages suited to building and maintenance of database-driven web sites. If dynamic graphic content is desired, client-side scripts may execute on individual devices 14, 16, 18, 20, 22, 24, 26. With the platform diversity and relative thinness of some of the different client devices 14, 16, 18, 20, 22, 24, 26, however, it will be desirable to use server side scripting to provide most of the processing overhead.
- ASP Active Server Pages
- CGI scripts CGI scripts
- ava servlets ava servlets
- Web server 28 interacts with database server 30 to provide passengers with access to information contained in airline reservation database 30.
- Web server 26 assembles the necessary content for web pages requested by passenger devices 14, 16, 18, 20, 22, internet kiosk 24, and commercial user devices 26, and accepts information from the devices for addition to database 32.
- Database server 30 may be any type of database server suitable for web-oriented database applications, e.g., an OLEDB or ODBC driver.
- database server 30 locates appropriate records within airline reservation database 32.
- Web server 28 retrieves the information associated with the records from file archive 36 via file server 34, and processes the information to produce the content of a web page presented to the respective passenger or commercial user via devices 14, 16, 18, 20, 22, 24, 26.
- the information retrieved from airline database 32 is generally limited to records associated with the individual passenger requesting remote check-in. In some cases, however, persons other than the passenger may be given authorization to conduct the remote check-in process scope of information available to particular producers based on relevance or personal interest. For example, co ⁇ orate travel staff may be given authorization to access information for a number of different co ⁇ orate passengers.
- airline server 28 may retrieve multiple records from database 32, and generate web pages representing the content. The co ⁇ orate travel staff person could then complete the remote check-in process for multiple passengers and issue their boarding passes for them. Similarly, in some embodiments, a travel agent could be authorized to complete remote check-in for multiple customers. Time restrictions on the check-in process may limit the use of remote check-in by travel agents to the extent boarding passes need to be printed and sent by courier or picked up by passenger. In some embodiments, however, remote check-in may not require the passenger to carry a paper boarding pass.
- devices 14, 16, 18, 20, 22, 24, 26 access airline web server 28 via one or more URL's and, by web page interaction, request access to information stored in database 32.
- each passenger access particular information by entry of information such as a passenger name and or user number such as a so-called "frequent flyer" number.
- airline web server 28 may present one or more web pages detailing the current status of the passenger's flight itinerary, and providing on-line service options such as booking, rebooking, mileage status, and remote check-in.
- the dialog driven by the web pages can be aided by conventional input media such as check boxes, radio dials, text entry boxes, and the like.
- web browser access can provide the advantage of retaining information for use in text entry boxes each time the passenger access a web site. In this manner, the passenger need not remember the information, which can advantageous when the passenger is accessing web server 28 while away from the home or office.
- the information provided by web server 28 can be presented in a text or graphic format, and may include hypertext links to additional informational items. Also, the information may include downloadable files, e.g., in PDF format, that convey additional information. Examples of documents that could be conveyed to passengers as downloadable files are flight receipts, account status reports, and the like.
- airline web server 28 kicks off a series of interactive web pages requesting user input. A first web page, for example, may request the entry of the passenger name and frequent flyer number. Subsequent web pages drive entry of content necessary to complete the check-in process.
- FIG. 2 is a flow diagram of a method for remote check-in of airline passengers.
- FIG. 2 illustrates the manner in which a passenger accessing airline web server 28 traverses a series of web pages to complete the remote check-in process.
- the method depicted in FIG. 2 is purely exemplary and may be susceptible to a number of different embodiments.
- a passenger or commercial user first accesses a home page ("NW Webpage") for the airline, as indicated by block 50. At the home page, the user clicks on an appropriate icon to access an Internet check-in site.
- NW Webpage home page
- the user Upon access to the Internet check-in site, as indicated by block 52, the user enters his name, the originating city or ai ⁇ ort for the pertinent flight, and a credit card number, passenger name record, or frequent flyer number, e.g., a Norwest Airlines Worldperks number.
- entry of personal information may be followed by presentation of a web page conveying information about the originating ai ⁇ ort.
- a web page may be presented with a "please wait" message, as indicated by block 56, while web server 28 interacts with database server 30 to retrieve the appropriate passenger name record.
- the ai ⁇ ort information and "please wait” message can be integrated in a single web page.
- only single-party passenger name records may be retrieved, as indicated by line 57.
- a multi-party passenger name record may be retrieved, as indicated by line 58.
- Line 58 is dashed to indicate that it is optional in the process shown in FIG. 2.
- a web page is generated that requests selection of a particular passenger or passengers from the passenger name record, as indicated by block 59 If a single party passenger name record is retrieved, or upon selection of a passenger from a multi-party passenger name record, web server 28 generates a web page that displays the appropriate passenger name record(s), as indicated by block 60
- the user may be asked to verify secu ⁇ ty questions 1 and 2, l e , whether bags being earned or check on the flight have been with the passenger since they were packed, and whether any person unknown to the passenger has asked him to carry any items
- This operation is indicated by block 62
- the passenger himself executes the remote check-in process, which will take place in most cases, he can personally answer the questions
- the process could be modified to reserve the security questions for the passenger's arrival at the ai ⁇ ort, or provide some other form of secu ⁇ ty verification
- a user may request that the secu ⁇ ty questions be reworded, as indicated by block 64
- airline web server 28 may present a web page that requests entry of contact and notification information, as indicated by block 66 Upon completion of the steps indicated by blocks 62, 64, and 66, web server 28 generates a web page that presents ticket jacket disclaimer information, as indicated by block 68 Such information may be set forth within the page, or provided by hypertext link access
- web server 28 may generate a web page with instructions for printing a boarding pass, as indicated by block 70, and drives the p ⁇ ntmg of the boarding pass and a flight receipt on a p ⁇ nter, as indicated by block 72
- device 14, 16, 18, 20, 22, 24, 26 is not equipped with a p ⁇ nter, however, other steps such as the programming of a smart card or simply the recordation of a seat assignment confirmation in airline reservation database 32 may suffice
- the user may present the smart card, or the device m which the smart card or other media is held, to a reader used by airline personnel for transfer of information, e g , optically, mechanical
- airline web server 28 Upon completion of the remote check-in process, airline web server 28 interacts with database server 30 to update airline reservation database 32 with the pertinent seat assignment confirmation. In this manner, airline web server 28 provides a record of the seat assignment for reference by airline personnel operating terminal devices 49 that access database server 30. Thus, airline personnel may manually access operating terminal devices 49 upon passenger arrival to verify seat assignment confirmation. Alternatively, reader devices such as bar code scanners, smart card readers, magnetic stripe readers, wireless receivers, and the like may interact with media carried by the passenger, and interface with database server 30 or an electronic record of seat assignment confirmations maintained at the departure gate or elsewhere to quickly verify that check-in has been completed as the passenger boards the flight. Airline reservation database 32 is selectively replicated to global reservation system 38, and thereby make a record of the confirmed seat assignment available to other airline carriers and travel agents.
- the process depicted in FIG. 2 may be susceptible to a number of modifications.
- the process may permit the passenger to book upgrades, change seat assignments, enter passport information, and handle changes in the event of irregular operations such as flight delays or cancellations.
- web server 28 can be arranged to apply a time window as discussed above to limit passengers' access to remote check-in process. Again, access may be restricted earlier than a first predetermined time before flight departure and later than a second predetermined time before flight departure.
- airline web server 28 also can be configured to distinguish between different passengers to provide different time windows on a selective basis.
- the check-in window could be extended to provided access to the remote check-in process at an earlier time.
- passengers with a history of frequent no-shows could be limited to a more restricted time window that starts later and/or has a shorter duration.
- the criteria for providing an earlier or later or later check-in time window could be based not only on number of no-shows, but number of no-shows as a percentage of number of flights.
- passengers eligible for a longer check-in window, i.e., earlier check-in access could be subject to a minimum number of flights in the flight history. Thus, passengers could become eligible for early check-in over time as they accumulate additional flights and favorable no-show statistics.
- a passenger who has traveled twenty times in the preceding year, and has not had any no-shows could be permitted to complete the remote check- in process hours, and perhaps days, before the start of the regular time window.
- Each of the customers having an acceptable no-show history could be given access at the same amount of time before the regular window opens for other passengers.
- the amount of time permitted before the regular time window could be selectively calculated based on the no-show history.
- passengers with exceptional no-show histories could be given access to remote check-in before passengers with merely "good" no-show histories, while the latter passengers are still given access earlier than the regular check-in window.
- Historical information can be gathered from past flight records, and used to flag certain passengers as exhibiting low no-show risk. The flagged passengers may be permitted early check-in access, while passengers with little or no historical data or those with a history of frequent no- shows are given access during a common time window.
- FIG. 3 is a flow diagram illustrating administration of a check-in time window as part of a remote check-in process.
- passenger identification e.g., frequent flyer number, credit card number, passenger name record, or the like
- web server 28 Upon entry of passenger identification, e.g., frequent flyer number, credit card number, passenger name record, or the like, as indicated by block 77, web server 28 interacts with database server 30 to retrieve the appropriate passenger name record, as indicated by block 79. Web server 28 then executes logic to determine whether the present time of access by the passenger is greater than a predetermined number of hours X (or fraction thereof) prior to departure, as indicated by block 81. If so, web server 28 denies access to the remote check-in process and advises the passenger that it is too early for remote check-in for the designated flight, as indicated by block 83.
- access time is not too early, it is determined whether the present access time is less than a predetermined number of hours Y (or fraction thereof) prior to departure, as indicated by block 85. If so, web server 28 denies access to the remote check-in process and advises the passenger that it is too late for remote check-in for the designated flight, as indicated by block 87. If not, the passenger is permitted to proceed to check-in, as indicated by block 89.
- FIG. 4 is a flow diagram illustrating administration of a selective check-in time window as part of a remote check-in process.
- web server 28 Upon entry of passenger identification, as indicated by block 91, web server 28 interacts with database server 30 to retrieve the appropriate passenger name record, as indicated by block 93. Web server 28 then determines whether the designated passenger has been flagged as eligible for an early check-in window based on historical no-show information or other criteria, as indicated by block 93. Other criteria could even include the payment by the passenger of a fee, or membership in a mileage-based category, for early time window eligibility. If the passenger is not flagged for an early time window for check-in, web server 28 executes a time window determination substantially according to that depicted in FIG. 3. This determination is indicated by blocks 97, 99, 101 , 103, and 105.
- web server 28 executes logic to determine whether the present time of access by the passenger is greater than a predetermined number of hours X + Z (or fraction thereof) prior to departure, as indicated by block 107.
- the Z hours indicates the added amount of time provided to the passenger prior to the standard time X in advance of flight departure. If so, web server 28 denies access to the remote check-in process and advises the passenger that it is too early for remote check-in for the designated flight, as indicated by block 99. If the access time is not too early, it is determined whether the present access time is less than a predetermined number of hours Y (or fraction thereof) prior to departure, as indicated by block 109.
- web server 28 denies access to the remote check-in process and advises the passenger that it is too late for remote check- in for the designated flight, as indicated by block 103. If not, the passenger is permitted to proceed to check-in, as indicated by block 105.
- FIG. 5 is a flow diagram illustrating administration of an irregular operations dialog as part of a remote check-in process.
- web server 28 Upon entry of passenger identification, as indicated by block 111, web server 28 interacts with database server 30 to retrieve the appropriate passenger name record, as indicated by block 1 13. Web server 28 then parses the record to identify irregular operations ("IRROPS"), such as flight cancellation or delay, as indicated by block 115. If there is no indication of IRROPS, the passenger is permitted to proceed with remote check-in in the ordinary course. If there is an indication of IRROPS, web server 28 retrieves an alternative itinerary, as indicated by block 119. The alternative itinerary can be loaded into database 32 automatically or by human booking agents.
- IRROPS irregular operations
- web server 28 transmits information for the printing or other recording of an amenity coupon, as indicated by block 123.
- the passenger may obtain amenities such as prepaid phone cards, meal vouchers, and the like.
- web server 28 queries database server 30 for added itinerary options, as indicated by block 125 of FIG. 5. If the alternative options are acceptable, as indicated by block 127, the passenger proceeds to receive the amenity coupon and complete check-in, as indicated by blocks 123 and 1 17, respectively. If not, the passenger receives an amenity coupon, as indicated by block 129, but is instructed to see airline personnel such as a booking or gate agent, as indicated by block 131.
- FIGS. 6-14 illustrate various web pages generated during an exemplary remote check-in process. Such web pages could be displayed via desktop computers, laptop computers, interactive televisions, PDA's, Internet-equipped mobile phones, and other Internet appliances. For some devices, however, the web content may be truncated, abridged, formatted, or otherwise altered to facilitate display and perhaps conserve transmission bandwidth.
- FIG. 6, illustrates an initial web browser window with a web page 78 displayed to an airline passenger during remote check-in for entry of information for personal identification. As shown in FIG. 6, web page 78 may include text entry boxes for entry of first name, last name, flight departure city, as well as a frequent flyer number, credit card number, or confirmation number, i.e., passenger name record number.
- FIG. 7 illustrates a web browser window with a web page 80 displayed to an airline passenger during remote check-in indicating retrieval of reservation records.
- Web page 80 indicated that the pertinent reservation is being retrieved, and may include selected informational messages, if desired.
- FIG. 8 illustrates a web browser window with a web page 82 displayed to an airline passenger during remote check-in for selection of a designated passenger.
- the user selects the pertinent passenger from a list of several passengers, e.g., using check box input media presented on the web page.
- a single-party passenger name record is retrieved. Checking the box with input media such as a mouse, trackball, stylus, keyboard, and the like indicates that the passenger name displayed for check-in is correct.
- FIG. 9 illustrates a web browser window with a web page 84 displayed to an airline passenger during remote check-in for itinerary verification.
- web page 84 presents the pertinent passenger itinerary information including departure city, arrival city, flight numbers, departure and arrival times, and travel dates.
- the displayed itinerary also may permit the passenger to verify that the proper frequent flyer number has been added to the record.
- seat assignments are shown for each of the flights.
- the seat assignments can be assigned automatically via reservation application software or entered manually by a human booking or travel agent.
- web server 28 can be arranged to generate additional web pages that permits the passenger to change the assigned seat.
- web server 28 may generate web pages that provide a textual list of available seats, a graphical indication of available seats at locations within the aircraft, or a combination of both.
- FIG. 10 illustrates a web browser window with a web page 86 displayed to an airline passenger during remote check-in for security verification.
- web page 86 asked the customary questions "Has anyone unknown to you asked you to carry an item on this flight?," and “Will any of the items you are traveling with be out of your immediate control from the time you packed them until you board the aircraft?" Check boxes in the web page permit the passenger to answer "yes” or "no” to the questions.
- the particular questions will conform to applicable government regulations and may change from time-to-time, and be different from region-to- region. .
- FIG. 11 illustrates a web browser window with a web page 88 displayed to an airline passenger during remote check-in for notification of a contact information requirement in the event of international travel.
- Web page 88 simply advises the passenger of the need to complete such information upon arrival at the ai ⁇ ort.
- web page 88 may permit online entry of such information.
- FIG. 12 illustrates a web browser window with a web page 90 displayed to an airline passenger during remote check-in for notification of ticket jacket disclaimers. As shown in FIG. 12, web page 90 also may provide hypertext links to other informational pages.
- FIG. 13 illustrates a web browser window with a web page 92 displayed to an airline passenger during remote check-in for notification of boarding pass printing instructions.
- a web page with boarding pass information is presented. If the user device is equipped with a printer, the user may simply click on the print icon in the web browser toolbar and print a hard copy of the boarding pass to take to the ai ⁇ ort.
- FIG. 14 illustrates a web browser window 94 displayed to an airline passenger upon completion of remote check-in.
- Web page 94 indicates completion and provides a "continue" link that may direct the user back to the airline home page.
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Description
Claims
Priority Applications (6)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA002399413A CA2399413A1 (en) | 2000-02-25 | 2001-02-23 | Remote airline check-in using a global computer network |
EP01918210A EP1423808A2 (en) | 2000-02-25 | 2001-02-23 | Remote airline check-in using a global computer network |
KR1020027011151A KR20020084152A (en) | 2000-02-25 | 2001-02-23 | Remote airline check-in using a global computer network |
JP2001562423A JP2003524266A (en) | 2000-02-25 | 2001-02-23 | Remote Air Check-in via Global Computer Network |
AU2001245312A AU2001245312A1 (en) | 2000-02-25 | 2001-02-23 | Remote airline check-in using a global computer network |
HK03106751.3A HK1058077A1 (en) | 2000-02-25 | 2003-09-19 | Remote airline check-in using a global computer network |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
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US51270000A | 2000-02-25 | 2000-02-25 | |
US09/512,700 | 2000-02-25 |
Publications (2)
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WO2001063533A2 true WO2001063533A2 (en) | 2001-08-30 |
WO2001063533A9 WO2001063533A9 (en) | 2004-02-26 |
Family
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Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
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PCT/US2001/005770 WO2001063533A2 (en) | 2000-02-25 | 2001-02-23 | Remote airline check-in using a global computer network |
Country Status (8)
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EP (1) | EP1423808A2 (en) |
JP (1) | JP2003524266A (en) |
KR (1) | KR20020084152A (en) |
CN (1) | CN1404595A (en) |
AU (1) | AU2001245312A1 (en) |
CA (1) | CA2399413A1 (en) |
HK (1) | HK1058077A1 (en) |
WO (1) | WO2001063533A2 (en) |
Cited By (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1552446A1 (en) * | 2002-06-18 | 2005-07-13 | Amadeus S.A.S. | Method for loading flight schedule modifications |
WO2006029658A1 (en) * | 2004-09-13 | 2006-03-23 | Sita Information Networking Computing N.V. | Method for performing a clearance procedure, a system and a sofware product |
WO2006029638A1 (en) * | 2004-09-13 | 2006-03-23 | Sita Information Networking Computing N.V. | Method, system and software for the verification of the eligibility of an object |
WO2008145508A1 (en) * | 2007-05-30 | 2008-12-04 | Amadeus S.A.S | A method and system for allowing user check-in |
US7520427B2 (en) | 2000-04-18 | 2009-04-21 | British Airways Plc | Method of operating a ticketing system |
EP2088542A1 (en) * | 2008-02-08 | 2009-08-12 | SkiData AG | Method for using transport-specific services |
US20110077983A1 (en) * | 2009-09-30 | 2011-03-31 | Suzann Hua | Flight check-in via a telecommunication network |
US20110137692A1 (en) * | 2008-08-06 | 2011-06-09 | Shaun Beheruz Sethna | System and method for boarding passengers based on valuation data |
EP2290617A3 (en) * | 2009-08-31 | 2011-07-27 | Accenture Global Services Limited | Travel passenger check-in |
EP2290618A3 (en) * | 2009-08-31 | 2011-07-27 | Accenture Global Services Limited | Passenger check-in finalization |
US8103259B2 (en) | 2006-12-08 | 2012-01-24 | Lipso Systemes Inc. | System and method for optimisation of media objects |
US20200045547A1 (en) * | 2017-03-07 | 2020-02-06 | Sita Information Networking Computing Usa, Inc. | System, device and method for accessing shared infrastructure |
CN111884822A (en) * | 2020-07-14 | 2020-11-03 | 腾讯科技(深圳)有限公司 | Method and device for notifying flight passengers, intelligent equipment and storage medium |
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AU2007206046A1 (en) * | 2006-01-19 | 2007-07-26 | Safelite Group, Inc. | Method and device for providing location based content delivery |
CN104036570A (en) * | 2014-06-13 | 2014-09-10 | 中国民航信息网络股份有限公司 | Automatic check-in system and method based on geographic data |
CN104021626A (en) * | 2014-06-13 | 2014-09-03 | 中国民航信息网络股份有限公司 | Counter multi-screen check-in system and method |
CN104637136A (en) * | 2014-12-26 | 2015-05-20 | 陈雨淅 | Airport boarding guide method |
JP6576718B2 (en) * | 2015-07-09 | 2019-09-18 | Peach・Aviation株式会社 | Server device and check-in system |
CN107521505A (en) * | 2017-09-13 | 2017-12-29 | 雷子墨 | A kind of subway system with terminal basic function |
CN108985911A (en) * | 2018-08-15 | 2018-12-11 | 武汉万般上品信息技术有限公司 | A kind of aviation based on reversed price-bidding model is super to sell price competing method |
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2001
- 2001-02-23 KR KR1020027011151A patent/KR20020084152A/en not_active Application Discontinuation
- 2001-02-23 AU AU2001245312A patent/AU2001245312A1/en not_active Abandoned
- 2001-02-23 CA CA002399413A patent/CA2399413A1/en not_active Abandoned
- 2001-02-23 WO PCT/US2001/005770 patent/WO2001063533A2/en not_active Application Discontinuation
- 2001-02-23 CN CN01805510A patent/CN1404595A/en active Pending
- 2001-02-23 EP EP01918210A patent/EP1423808A2/en not_active Withdrawn
- 2001-02-23 JP JP2001562423A patent/JP2003524266A/en active Pending
-
2003
- 2003-09-19 HK HK03106751.3A patent/HK1058077A1/en unknown
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Title |
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Cited By (20)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7520427B2 (en) | 2000-04-18 | 2009-04-21 | British Airways Plc | Method of operating a ticketing system |
US8069069B2 (en) | 2002-06-18 | 2011-11-29 | Amadeus S.A.S | Method for loading flight schedule modifications |
EP1552446A1 (en) * | 2002-06-18 | 2005-07-13 | Amadeus S.A.S. | Method for loading flight schedule modifications |
WO2006029658A1 (en) * | 2004-09-13 | 2006-03-23 | Sita Information Networking Computing N.V. | Method for performing a clearance procedure, a system and a sofware product |
WO2006029639A1 (en) * | 2004-09-13 | 2006-03-23 | Sita Information Networking Computing N.V. | Method for accomplishment of a check-in procedure, a system, an identification document generator and a software product |
WO2006029638A1 (en) * | 2004-09-13 | 2006-03-23 | Sita Information Networking Computing N.V. | Method, system and software for the verification of the eligibility of an object |
US8447283B2 (en) | 2006-12-08 | 2013-05-21 | Lipso Systemes Inc. | System and method for optimisation of media objects |
US8103259B2 (en) | 2006-12-08 | 2012-01-24 | Lipso Systemes Inc. | System and method for optimisation of media objects |
WO2008145508A1 (en) * | 2007-05-30 | 2008-12-04 | Amadeus S.A.S | A method and system for allowing user check-in |
EP2088542A1 (en) * | 2008-02-08 | 2009-08-12 | SkiData AG | Method for using transport-specific services |
US20110137692A1 (en) * | 2008-08-06 | 2011-06-09 | Shaun Beheruz Sethna | System and method for boarding passengers based on valuation data |
EP2290618A3 (en) * | 2009-08-31 | 2011-07-27 | Accenture Global Services Limited | Passenger check-in finalization |
EP2290617A3 (en) * | 2009-08-31 | 2011-07-27 | Accenture Global Services Limited | Travel passenger check-in |
US8645172B2 (en) | 2009-08-31 | 2014-02-04 | Accenture Global Services Limited | Passenger check-in finalization |
US8706533B2 (en) | 2009-08-31 | 2014-04-22 | Accenture Global Services Limited | Travel passenger check-in |
AU2010206067B2 (en) * | 2009-08-31 | 2014-08-21 | Navitaire Llc | Passenger check-in finalization |
US20110077983A1 (en) * | 2009-09-30 | 2011-03-31 | Suzann Hua | Flight check-in via a telecommunication network |
US20200045547A1 (en) * | 2017-03-07 | 2020-02-06 | Sita Information Networking Computing Usa, Inc. | System, device and method for accessing shared infrastructure |
CN111884822A (en) * | 2020-07-14 | 2020-11-03 | 腾讯科技(深圳)有限公司 | Method and device for notifying flight passengers, intelligent equipment and storage medium |
CN111884822B (en) * | 2020-07-14 | 2022-02-11 | 腾讯科技(深圳)有限公司 | Method and device for notifying flight passengers, intelligent equipment and storage medium |
Also Published As
Publication number | Publication date |
---|---|
CN1404595A (en) | 2003-03-19 |
HK1058077A1 (en) | 2004-04-30 |
JP2003524266A (en) | 2003-08-12 |
EP1423808A2 (en) | 2004-06-02 |
CA2399413A1 (en) | 2001-08-30 |
AU2001245312A1 (en) | 2001-09-03 |
WO2001063533A9 (en) | 2004-02-26 |
KR20020084152A (en) | 2002-11-04 |
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