TWI779276B - Method for initiating instant voice communication by messaging service - Google Patents
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Abstract
Description
本發明是有關於一種即時通訊服務,特別是指一種簡訊啟動即時語音通訊的方法。The invention relates to an instant messaging service, in particular to a method for starting an instant voice communication by a short message.
隨著通訊技術發展,簡訊行銷成為目前服務方行銷產品的一種熱門方案。服務方可以藉由使用簡訊廣播平台而大量快速地發送行銷簡訊,以宣傳自身的產品及服務,然而,由於簡訊通訊是以訊息封數計費,且每封簡訊有訊息長度限制,當訊息長度較大時,需要支付多筆簡訊費用,再者,簡訊並非實時通訊,當訊息反覆往來時,需要花費較多時間,因此,當消費者接到簡訊後,若對產品或服務有問題需要詢問時,會因回覆簡訊的時間及金錢成本較高而降低詢問及購買意願,導致隱藏消費者流失。With the development of communication technology, SMS marketing has become a popular solution for service providers to market products. The service provider can send a large number of marketing short messages quickly by using the short message broadcasting platform to promote their own products and services. If it is relatively large, you need to pay multiple SMS fees. Moreover, SMS is not real-time communication. When messages are exchanged repeatedly, it will take a lot of time. Therefore, when consumers receive SMS, if they have questions about products or services, they need to ask When responding to text messages, the time and money cost of replying to text messages will be high, which will reduce inquiries and purchase intentions, resulting in the loss of hidden consumers.
因此,本發明的目的,即在提供一種簡訊啟動即時語音通訊的方法,可以藉由簡訊啟動即時語音通訊而提供消費者更方便的通訊方式。Therefore, the object of the present invention is to provide a method for activating instant voice communication via text message, which can provide consumers with a more convenient communication method by activating instant voice communication via text message.
本發明簡訊啟動即時語音通訊的方法應用於一通訊伺服器,該方法包含:一發送端提供一發送資訊及一第一接收端之一第一門號至該通訊伺服器,該發送資訊至少包含一服務方名稱及一簡訊本文;該通訊伺服器產生一對應該第一接收端的第一連結資訊及一對應該第一連結資訊的第一即時通訊頁面,並判斷該第一連結資訊與該簡訊本文的訊息長度是否大於一預定長度,若是,根據該第一門號以MMS規格傳送一包含該第一連結資訊與該簡訊本文的第一簡訊至該第一接收端,若否,根據該第一門號以SMS規格傳送該第一簡訊至該第一接收端;該第一接收端經由該第一連結資訊連結至該第一即時通訊頁面,該第一即時通訊頁面顯示該服務方名稱並供該發送端與該第一接收端進行即時語音通訊。The method for activating instant voice communication by short message of the present invention is applied to a communication server, and the method includes: a sending end provides a sending information and a first door number of a first receiving end to the communication server, and the sending information includes at least A server name and a short message text; the communication server generates a pair of first link information corresponding to the first receiving end and a first instant messaging page corresponding to the first link information, and judges the first link information and the short message Whether the length of the message in this text is greater than a predetermined length, if so, send a first short message including the first connection information and the text of the short message to the first receiving end according to the first door number in MMS standard, if not, according to the first door number A door number sends the first text message to the first receiving end in SMS format; the first receiving end links to the first instant messaging page through the first link information, and the first instant messaging page displays the name of the service party and For the sending end and the first receiving end to conduct instant voice communication.
在本發明簡訊啟動即時語音通訊的方法的一些實施態樣中,該第一連結資訊與該簡訊本文的訊息長度為該第一連結資訊與該簡訊本文的總字元數。In some implementation aspects of the method for activating instant voice communication via SMS of the present invention, the message length of the first link information and the text of the SMS is the total number of characters of the first link information and the text of the SMS.
在本發明簡訊啟動即時語音通訊的方法的一些實施態樣中,該第一連結資訊包含一網頁資訊及一第一編碼資訊,且該通訊伺服器還記錄該第一編碼資訊與對應的該第一門號。In some implementation aspects of the method for activating instant voice communication by text message of the present invention, the first link information includes a webpage information and a first encoding information, and the communication server also records the first encoding information and the corresponding first a number.
在本發明簡訊啟動即時語音通訊的方法的一些實施態樣中,該第一編碼資訊為隨機產生。In some implementation aspects of the method for activating instant voice communication by text message of the present invention, the first coded information is randomly generated.
在本發明簡訊啟動即時語音通訊的方法的一些實施態樣中,該通訊伺服器於傳送該第一簡訊後,記錄該第一編碼資訊、對應的該第一門號與一簡訊發送序號,該簡訊發送序號為具有唯一性的序號。In some implementation aspects of the method for activating instant voice communication by text message of the present invention, after sending the first text message, the communication server records the first encoded information, the corresponding first door number and a text message sending sequence number, the The SMS sending serial number is a unique serial number.
在本發明簡訊啟動即時語音通訊的方法的一些實施態樣中,該第一連結資訊為URL位址。In some implementation aspects of the method for activating instant voice communication via text message of the present invention, the first link information is a URL address.
在本發明簡訊啟動即時語音通訊的方法的一些實施態樣中,該第一接收端是透過一網頁瀏覽器經由該第一連結資訊連結至該第一即時通訊頁面。In some implementation aspects of the method for activating instant voice communication via text message of the present invention, the first receiving end links to the first instant messaging page through a web browser through the first link information.
在本發明簡訊啟動即時語音通訊的方法的一些實施態樣中,該第一連結資訊於一預定期限到達時即失效。In some implementation aspects of the method for activating instant voice communication via text message of the present invention, the first link information becomes invalid when a predetermined time limit is reached.
在本發明簡訊啟動即時語音通訊的方法的一些實施態樣中,當該第一接收端經由該第一連結資訊連結至該第一即時通訊頁面時,該第一即時通訊頁面即時地自動建立該發送端與該第一接收端之間的即時語音通訊。In some implementation aspects of the method for activating instant voice communication by text message of the present invention, when the first receiving end links to the first instant messaging page through the first link information, the first instant messaging page automatically creates the instant messaging page immediately. Instant voice communication between the sending end and the first receiving end.
在本發明簡訊啟動即時語音通訊的方法的一些實施態樣中,該發送端還提供一第二接收端之一第二門號至該通訊伺服器;該通訊伺服器產生一對應該第二接收端的第二連結資訊及一對應該第二連結資訊的第二即時通訊頁面,並判斷該第二連結資訊與該簡訊本文的訊息長度是否大於該預定長度,若是,根據該第二門號以MMS規格傳送一包含該第二連結資訊與該簡訊本文的第二簡訊至該第二接收端,若否,根據該第二門號以SMS規格傳送該第二簡訊至該第二接收端;該第二接收端經由該第二連結資訊連結至該第二即時通訊頁面,該第二即時通訊頁面顯示該服務方名稱並供該發送端與該第二接收端進行基於WebRTC標準而被建立的即時語音通訊。In some implementation aspects of the method for activating instant voice communication by text message of the present invention, the sending end also provides a second door number of a second receiving end to the communication server; the communication server generates a corresponding second receiving end The second link information on the terminal and the second instant messaging page corresponding to the second link information, and determine whether the message length of the second link information and the text of the short message is greater than the predetermined length, and if so, use MMS according to the second door number Sending a second short message including the second link information and the text of the short message to the second receiving end, if not, sending the second short message to the second receiving end in SMS format according to the second door number; The two receiving ends link to the second instant messaging page through the second link information, and the second instant messaging page displays the name of the server and allows the sending end and the second receiving end to perform real-time voice based on the WebRTC standard. communication.
本發明之功效在於:藉由上述方法,商家在經由該發送端傳送該發送資訊與消費者的門號至該通訊伺服器後,可藉由該通訊伺服器所產生的連結資訊及對應連結資訊的該即時通訊頁面,而於消費者點選簡訊中的連結資訊後,與消費者進行即時語音通訊,如此,可以藉由消費者普遍會閱讀簡訊的習慣,而達到行銷廣告的高可見度,又能經由提供即時通訊的方式,而能提供消費者更方便快速的溝通方式。The effect of the present invention is that: with the above method, after the merchant transmits the sending information and the customer's phone number to the communication server through the sending terminal, the link information and corresponding link information generated by the communication server can be used The instant messaging page, and after the consumer clicks the link information in the text message, the instant voice communication with the consumer can be carried out. In this way, the high visibility of marketing advertisements can be achieved through the habit of consumers generally reading text messages. By providing instant messaging, consumers can be provided with a more convenient and rapid communication method.
在本發明被詳細描述前,應當注意在以下的說明內容中,類似的元件是以相同的編號來表示。Before the present invention is described in detail, it should be noted that in the following description, similar elements are denoted by the same numerals.
參閱圖1,是本發明簡訊啟動即時語音通訊的方法之一實施例的主要流程圖,該方法應用於如圖2所示的一通訊伺服器1、一發送端2及一第一接收端3,並且,該方法主要係藉由該發送端2經該通訊伺服器1傳送至該第一接收端3的簡訊而啟動該發送端2與該第一接收端3間的即時語音通訊。Referring to Fig. 1, it is the main flow chart of one embodiment of the method for instant voice communication activated by short message of the present invention, and the method is applied to a
其中,該發送端2可以是例如桌上型個人電腦、筆記型電腦、平板電腦、或智慧型手機等可以透過網路與該通訊伺服器1連線的電子裝置,但並不以此為限。該第一接收端3可為平板或智慧型手機等可以接收簡訊並具有上網功能的電子裝置,但並不以此為限。Wherein, the sending
為達到本發明簡訊啟動即時語音通訊的方法之目的,首先,如圖1的步驟S1及圖3所示,一服務方(可例如為銀行、商家或其他服務單位,但不以此為限)經由該發送端2提供一發送資訊與該第一接收端3之一第一門號至該通訊伺服器1。在本實施例中,該發送資訊例如包含一服務方名稱、一發送主旨及一簡訊本文。該服務方名稱例如指示出該服務方的名稱(例如「ABC銀行」,但不以此為限),該發送主旨可例如指示出該服務方的名稱、該服務方所提供的產品、優惠或服務名稱等其中至少一者,而該簡訊本文則可例如指示出與該發送主旨相關的行銷訊息,例如歡迎用詞、產品、優惠或服務的簡介,或者是其他關於行銷訊息的說明等,應當理解的是,該簡訊本文可依該服務方所欲透過該發送端2提供至該第一接收端3的訊息而決定,而並不以本實施例為限。In order to achieve the purpose of the method for instant voice communication activated by text message of the present invention, at first, as shown in step S1 of Figure 1 and Figure 3, a service party (for example, a bank, a merchant or other service units, but not limited thereto) The sending information and the first door number of the first receiving
接著,如圖1的步驟S2、S3、圖2及圖3所示,該通訊伺服器1產生一對應該第一接收端3的第一連結資訊及一對應該第一連結資訊的第一即時通訊頁面11(示於圖2),並判斷該第一連結資訊與該簡訊本文的訊息長度是否大於一預定長度,若是,根據該第一門號以MMS(Multimedia Messaging Service,多媒體簡訊)規格傳送一包含該第一連結資訊與該簡訊本文的第一簡訊至該第一接收端3,若否,則根據該第一門號以SMS(Short Message Service,簡訊服務)規格傳送該第一簡訊至該第一接收端3。如圖4所示,為該第一簡訊的一簡訊畫面4的示意圖,該簡訊畫面4上方之欄位41即用以顯示該簡訊本文,下方之欄位42即用以顯示該第一連結資訊。Next, as shown in steps S2 and S3 of FIG. 1, as shown in FIG. 2 and FIG. Communication page 11 (shown in FIG. 2 ), and judge whether the message length of the first link information and the message text is greater than a predetermined length, if so, send according to the first door number with MMS (Multimedia Messaging Service, multimedia message) standard A first short message including the first link information and the text of the short message is sent to the first receiving
在本實施例中,該第一連結資訊與該簡訊本文的訊息長度為該第一連結資訊與該簡訊本文的總字元數,且該預定長度例如為70個字元,但並不以此為限。更明確地說,該通訊伺服器1於判斷該第一連結資訊與該簡訊本文的總字元數大於70個字元時,根據該第一門號以MMS規格傳送該第一簡訊至該第一接收端3,另一方面,於判斷該第一連結資訊與該簡訊本文的總字元數小於或等於70個字元時,根據該第一門號以SMS規格傳送該第一簡訊至該第一接收端3。In this embodiment, the message length of the first link information and the text of the SMS is the total number of characters of the first link information and the text of the SMS, and the predetermined length is, for example, 70 characters, but it does not limit. More specifically, when the
其中,該第一連結資訊為一URL位址(Uniform Resource Locator,統一資源定位符),或是使用R-Link形式,並包含一網頁資訊及一第一編碼資訊。該網頁資訊例如是對應於該服務方所提供之商品、優惠或服務,而該第一編碼資訊則例如是該通訊伺服器1所隨機產生的,藉此,能夠使該第一連結資訊為對應該第一接收端3且獨特(unique)的資訊(亦即使該第一連結資訊為具有唯一性的資訊)。該第一編碼資訊可例如是採用36進位且長度為5~7位數的編碼,如此,該第一編碼資訊可具有多達(365
+366
+367
)種組合,而足以應付大量行銷之應用。進一步地,該第一連結資訊還可被該通訊伺服器1設定為在一預定期限到達時即失效,以方便該通訊伺服器1或該服務方進行管理。Wherein, the first link information is a URL address (Uniform Resource Locator, Uniform Resource Locator), or uses the R-Link form, and includes a web page information and a first encoding information. The web page information is, for example, corresponding to the commodities, discounts or services provided by the service provider, and the first coded information is, for example, randomly generated by the
該通訊伺服器1於傳送該第一簡訊時,記錄該第一編碼資訊與對應的該第一門號,並且,較佳地,是還進一步記錄對應的該第一連結資訊、該簡訊本文及一簡訊發送序號,該簡訊發送序號為具有唯一性的序號,而不會與其他的簡訊發送序號重複,更具體地說,該簡訊發送序號可例如被實施為GUID(Globally Unique Identifier,全域唯一識別元),如此,可更完善地供該服務方後續追蹤(trace)使用。When the
接著,如圖1的步驟S4、圖2及圖3所示,一持有該第一接收端3的第一消費者點選該第一簡訊中的該第一連結資訊(亦即點選圖4中該簡訊畫面4的欄位42),以使該第一接收端3透過一網頁瀏覽器(Web Browser)經由該第一連結資訊連結至該第一即時通訊頁面11(示於圖2)。Then, as shown in step S4 of Fig. 1, Fig. 2 and Fig. 3, a first consumer holding the first receiving
配合參閱圖5,該第一即時通訊頁面11於該接收端3上可例如被呈現為如圖5所示的一通訊畫面5,並且,該通訊畫面5例如具有一用於顯示該服務方名稱(例如「ABC銀行」)的通話對象欄位51,以及一位於該通話對象欄位51上方的服務方圖像52,如此,該第一消費者在進入該第一即時通訊頁面11後,可以藉由該通訊畫面5的該通話對象欄位51中的服務方名稱確認該第一即時通訊頁面11是否確實為該服務方所提供,而該服務方圖像52則能供該第一消費者快速進行圖像辨識。With reference to FIG. 5, the first
值得注意的是,在本實施例中,當該第一接收端3經由該第一連結資訊連結至該第一即時通訊頁面11時,該第一即時通訊頁面11便會即時地自動建立該發送端2與該第一接收端3之間的即時語音通訊,藉此,該發送端2與該第一接收端3便能於該第一即時通訊頁面11進行即時語音通訊。並且,在本實施例中,該發送端2與該第一接收端3之間的即時語音通訊例如是由該通訊伺服器1基於WebRTC(Web Real-Time Communication,網頁即時通訊)標準所建立的,但並不以此為限。It is worth noting that, in this embodiment, when the first receiving
更詳細地說,當該第一接收端3經由該第一連結資訊連結至該第一即時通訊頁面11時,該第一即時通訊頁面11會使該第一接收端3自動地發出一指示出該發送端2的語音通訊請求至該通訊伺服器1,而該通訊伺服器1在接收到該語音通訊請求時,會將該語音通訊請求傳送至該發送端2,藉此建立該發送端2與該第一接收端3之間的即時語音通訊。換句話說,當該第一接收端3經由該第一連結資訊連結至該第一即時通訊頁面11時,便會自動撥出一通網路電話至該發送端2,而不需由該第一消費者自行手動撥出。並且,在該發送端2根據服務方人員的操作而接受該語音通訊請求時,該第一消費者與服務方人員便能分別透過該第一接收端3及該發送端2彼此進行語音對話,而能達到即時語音通訊之目的。另外,在進一步的實施態樣中,當該發送端2接收到該語音通訊請求時亦可是自動地接受該語音通訊請求,而不需由服務方人員手動接聽,並且,當該發送端2接收到該語音通訊請求時例如會顯示該第一接收端3的該第一門號以及該第一消費者的名稱,以利服務方人員快速地識別來電者的身分,但並不以此為限。In more detail, when the first receiving
同理,如圖6所示,該服務方可以透過該發送端2傳送多個行銷簡訊至不同的消費者並個別進行即時通訊。以由一第二消費者所持有的一第二接收端6為例,類似於圖1及圖3所示之步驟及流程,該服務方還透過該發送端2提供該第二接收端6之一第二門號至該通訊伺服器1,接著,該通訊伺服器1產生一對應該第二接收端6的第二連結資訊及一對應該第二連結資訊的第二即時通訊頁面12,並判斷該第二連結資訊與該簡訊本文的訊息長度是否大於該預定長度,若是,根據該第二門號以MMS規格傳送一包含該第二連結資訊與該簡訊本文的第二簡訊至該第二接收端6,若否,則根據該第二門號以SMS規格傳送該第二簡訊至該第二接收端6。該第二接收端6經由該第二連結資訊連結至該第二即時通訊頁面12,該第二即時通訊頁面12顯示該服務方名稱並供該發送端2與該第二接收端6進行即時語音通訊。Similarly, as shown in FIG. 6 , the service party can send a plurality of marketing short messages to different consumers through the sending
其中,該第二連結資訊包含另一網頁資訊及一第二編碼資訊,且藉由該第二編碼資訊相異於該第一編碼資訊,使該第二連結資訊相異於該第一連結資訊且為獨特(亦即具有唯一性)的資訊,並且,該通訊伺服器1於傳送該第二簡訊時,例如是對應地記錄該第二編碼資訊、對應的該第二門號、對應的該第二連結資訊、該簡訊本文及另一簡訊發送序號,如此,可更完善地供該服務方後續追蹤使用。Wherein, the second link information includes another webpage information and a second encoding information, and the second link information is different from the first link information by virtue of the second encoding information being different from the first encoding information And it is unique (that is, unique) information, and when the
藉此,該服務方可以透過該發送端2經該通訊伺服器1傳送該第一簡訊、該第二簡訊至該第一接收端3、第二接收端6,而達到行銷之目的,並於該第一消費者點選該第一簡訊中的該第一連結資訊、該第二消費者點選該第二簡訊中的該第二連結資訊時,與該第一消費者、該第二消費者個別進行即時語音通訊,而能進一步提供資訊或回覆問題。In this way, the service party can transmit the first short message and the second short message to the first receiving
綜上所述,本實施例藉由上述方法,該服務方在經由該發送端2傳送該發送資訊與消費者的門號至該通訊伺服器1後,可藉由該通訊伺服器1所產生的連結資訊及對應該連結資訊的該即時通訊頁面,而於消費者點選該簡訊中的該連結資訊後,與該消費者進行即時語音通訊,如此,可以藉由消費者普遍會閱讀簡訊的習慣,而達到行銷廣告的高可見度,又能經由提供即時語音通訊的高效率溝通模式,而提供消費者更方便快速的服務,故確實能達成本案發明的功效與目的。To sum up, in this embodiment, by using the above method, the service party can generate the information through the
惟以上所述者,僅為本發明的實施例而已,當不能以此限定本發明實施的範圍,凡是依本發明申請專利範圍及專利說明書內容所作的簡單的等效變化與修飾,皆仍屬本發明專利涵蓋的範圍內。But the above-mentioned ones are only embodiments of the present invention, and should not limit the scope of the present invention. All simple equivalent changes and modifications made according to the patent scope of the present invention and the content of the patent specification are still within the scope of the present invention. Within the scope covered by the patent of the present invention.
1:通訊伺服器 11:第一即時通訊頁面 12:第二即時通訊頁面 2:發送端 3:第一接收端 4:簡訊畫面 41:欄位 42:欄位 5:通訊畫面 51:通話對象欄位 52:服務方圖像 6:第二接收端 S1~S4:步驟1: Communication server 11: The first instant messaging page 12: The second instant messaging page 2: sender 3: The first receiver 4: SMS screen 41: field 42: field 5: Communication screen 51: Call object field 52: server image 6: The second receiving end S1~S4: steps
本發明之其他的特徵及功效,將於參照圖式的實施方式中清楚地呈現,其中: 圖1是本發明簡訊啟動即時語音通訊的方法的一實施例的一流程圖; 圖2是該實施例應用於一通訊伺服器、一發送端及一第一接收端的一示意圖,用以說明該通訊伺服器、該發送端與該第一接收端間的通訊關係; 圖3是一示意圖,用以說明該實施例中,該通訊伺服器、該發送端與該第一接收端之間的通訊內容及流程; 圖4是該實施例的一第一簡訊的一簡訊畫面的示意圖; 圖5是該實施例的一第一即時通訊頁面的一通訊畫面的示意圖;及 圖6是該實施例應用於該通訊伺服器、該發送端、該第一接收端及一第二接收端的另一示意圖,用以說明該通訊伺服器、該發送端、該第一接收端與該第二接收端之間的通訊關係。Other features and effects of the present invention will be clearly presented in the implementation manner with reference to the drawings, wherein: Fig. 1 is a flow chart of an embodiment of the method for instant voice communication activated by text message of the present invention; FIG. 2 is a schematic diagram of the embodiment applied to a communication server, a sending end, and a first receiving end, to illustrate the communication relationship between the communication server, the sending end, and the first receiving end; FIG. 3 is a schematic diagram for illustrating the communication content and flow among the communication server, the sending end and the first receiving end in this embodiment; Fig. 4 is a schematic diagram of a text message screen of a first text message of this embodiment; Fig. 5 is a schematic diagram of a communication screen of a first instant messaging page of the embodiment; and Fig. 6 is another schematic diagram of this embodiment applied to the communication server, the sending end, the first receiving end and a second receiving end, for illustrating the communication server, the sending end, the first receiving end and the second receiving end The communication relationship between the second receiving end.
S1~S4:步驟S1~S4: steps
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US20040266411A1 (en) * | 2003-06-30 | 2004-12-30 | Galicia Joshua D. | Message format conversion in communications terminals and networks |
CN105245434A (en) * | 2015-09-24 | 2016-01-13 | 郑瑾 | Information instant messaging method |
CN107426080A (en) * | 2017-03-20 | 2017-12-01 | 宇龙计算机通信科技(深圳)有限公司 | Information forwarding method and device, electronic equipment |
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US20040266411A1 (en) * | 2003-06-30 | 2004-12-30 | Galicia Joshua D. | Message format conversion in communications terminals and networks |
CN105245434A (en) * | 2015-09-24 | 2016-01-13 | 郑瑾 | Information instant messaging method |
CN107426080A (en) * | 2017-03-20 | 2017-12-01 | 宇龙计算机通信科技(深圳)有限公司 | Information forwarding method and device, electronic equipment |
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