TWI772685B - Business message monitoring system - Google Patents

Business message monitoring system Download PDF

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TWI772685B
TWI772685B TW108134798A TW108134798A TWI772685B TW I772685 B TWI772685 B TW I772685B TW 108134798 A TW108134798 A TW 108134798A TW 108134798 A TW108134798 A TW 108134798A TW I772685 B TWI772685 B TW I772685B
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application system
application
main server
business
service
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TW108134798A
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TW202113727A (en
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林繼彥
鄭意平
戴蕙芳
陳彩錦
郭皇禎
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兆豐國際商業銀行股份有限公司
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Abstract

The present disclosure provides a business message monitoring system including: an electronic device; a main server; and multiple system servers executing multiple application systems. The electronic device logins to the main server and establishes a service correlation table of a business. The service correlation table includes a first application system and business correlated data corresponding to the business. When an abnormality occurs in a second application system of the application systems, the main server searches multiple third application systems correlated to the second application system according to the service correlation table. When the second application system is a must application system, the main server switches to a backup application system corresponding to the second application system. When the second application system is a non-must application system, the main server pauses service correlation between the second application system and the third application systems in a predetermined time interval.

Description

業務訊息監控系統Business Information Monitoring System

本揭露是有關於一種業務訊息監控系統，且特別是有關於一種能維持應用系統穩定性的業務訊息監控系統。The present disclosure relates to a business information monitoring system, and more particularly, to a business information monitoring system capable of maintaining the stability of an application system.

應用系統的穩定是銀行各項業務運作的基石。為了因應服務或交易的完整性，應用系統間整合有其必要。因此，每個應用系統之間會交互影響彼此的服務品質或效能。當其中一個應用系統發生問題或異常，可能連動影響其他應用系統之運作。第一線維運人員及第二線人員(例如，系統人員及業務負責人員)經常無法在第一時間確認其影響範圍及時間。這不僅可能影響客戶權益而導致客訴，甚至危害整體服務品質。因此，如何維持應用系統的穩定性是本領域技術人員應致力的目標。The stability of the application system is the cornerstone of the bank's business operations. In order to cope with the integrity of the service or transaction, integration between application systems is necessary. Therefore, each application system will interact and affect each other's service quality or performance. When a problem or abnormality occurs in one of the application systems, it may affect the operation of other application systems. First-line maintenance personnel and second-line personnel (for example, system personnel and business responsible personnel) are often unable to confirm the scope and time of their impact in the first place. This may not only affect the rights and interests of customers and lead to customer complaints, but even jeopardize the overall service quality. Therefore, how to maintain the stability of the application system is the goal that those skilled in the art should strive for.

本揭露提供一種業務訊息監控系統，能維持應用系統穩定性。The present disclosure provides a business information monitoring system, which can maintain the stability of the application system.

本揭露提出一種業務訊息監控系統，包括：電子裝置；主伺服器，耦接到電子裝置；以及多個系統伺服器，耦接到電子裝置並執行多個應用系統。電子裝置以帳號登入主伺服器，並建立業務的服務關連對照表，服務關連對照表包括對應業務的第一應用系統及業務關連資料。當應用系統中的第二應用系統發生異常時，主伺服器根據服務關連對照表搜尋與第二應用系統有關連的多個第三應用系統。當第二應用系統為必要應用系統時，主伺服器切換對應第二應用系統的備用應用系統。當第二應用系統為非必要應用系統時，主伺服器在預定時間間隔內暫停第二應用系統與第三應用系統的服務關連。The present disclosure provides a business information monitoring system, including: an electronic device; a main server coupled to the electronic device; and a plurality of system servers coupled to the electronic device and executing a plurality of application systems. The electronic device logs in to the main server with the account, and establishes a service-related comparison table of the business. The service-related comparison table includes the first application system corresponding to the business and the business-related data. When the second application system in the application system is abnormal, the main server searches for a plurality of third application systems related to the second application system according to the service association comparison table. When the second application system is the necessary application system, the main server switches the backup application system corresponding to the second application system. When the second application system is an unnecessary application system, the main server suspends the service association between the second application system and the third application system within a predetermined time interval.

基於上述，本揭露的業務訊息監控系統會先提供人員建立業務的服務關連對照表，服務關連對照表包括對應業務的第一應用系統及業務關連資料。當第二應用系統發生異常時，主伺服器根據服務關連對照表搜尋與第二應用系統有關連的多個第三應用系統。若第二應用系統為必要應用系統時則主伺服器切換備用應用系統，若第二應用系統為非必要應用系統時則主伺服器暫停系統間的服務關連。因此，能將系統異常而產生的業務無法運作的損失降到最低並使各項業務能盡速回復穩定運作。Based on the above, the business information monitoring system of the present disclosure will first provide a service-related comparison table for personnel to establish a business, and the service-related comparison table includes the first application system corresponding to the business and the business-related data. When the second application system is abnormal, the main server searches for a plurality of third application systems related to the second application system according to the service association comparison table. If the second application system is an essential application system, the main server switches the backup application system, and if the second application system is an unnecessary application system, the main server suspends the service association between the systems. Therefore, it can minimize the loss of business inoperability caused by system abnormality, and enable various businesses to resume stable operation as soon as possible.

為讓本揭露的上述特徵和優點能更明顯易懂，下文特舉實施例，並配合所附圖式作詳細說明如下。In order to make the above-mentioned features and advantages of the present disclosure more obvious and easy to understand, the following embodiments are given and described in detail in conjunction with the accompanying drawings as follows.

圖1為根據本揭露一實施例的業務訊息監控系統的方塊圖。FIG. 1 is a block diagram of a service information monitoring system according to an embodiment of the present disclosure.

請參照圖1，本揭露一實施例的業務訊息監控系統100包括電子裝置110、主伺服器120及多個系統伺服器130。電子裝置110耦接到主伺服器120。系統伺服器130耦接到主伺服器120。電子裝置110例如是個人電腦、智慧型手機或平板電腦等類似裝置。銀行相關人員(例如，銀行系統的第一線維運人員或第二線系統人員及業務負責人員)可透過電子裝置110登入主伺服器120的業務訊息監控網頁，以進行服務關連對照表的設定及系統狀況排除等操作。多個系統伺服器130可執行多個應用系統，且每個系統伺服器130可執行應用系統中的一或多個。應用系統至少可包括資料儲存系統、檔案傳輸系統、安全控制平台、資料加密系統及行員專用網站等。Referring to FIG. 1 , a business information monitoring system 100 according to an embodiment of the present disclosure includes an electronic device 110 , a main server 120 and a plurality of system servers 130 . The electronic device 110 is coupled to the main server 120 . The system server 130 is coupled to the main server 120 . The electronic device 110 is, for example, a personal computer, a smart phone, or a tablet computer and the like. Bank-related personnel (for example, first-line maintenance personnel or second-line system personnel and business responsible personnel of the banking system) can log in to the business information monitoring webpage of the main server 120 through the electronic device 110 to set up the service-related comparison table and System status exclusion and other operations. The plurality of system servers 130 can execute a plurality of application systems, and each system server 130 can execute one or more of the application systems. The application system may include at least a data storage system, a file transmission system, a security control platform, a data encryption system, and a website dedicated to staff.

在一實施例中，電子裝置110以帳號登入主伺服器120，並建立業務的服務關連對照表，服務關連對照表包括對應業務的第一應用系統及業務關連資料。圖2為根據本揭露一實施例建立服務關連對照表的範例。請參照圖2，相關人員可透過電子裝置110以帳號登入主伺服器120並建立服務關連對照表200。服務關連對照表200可包括業務210及對應業務210的第一應用系統220及業務關連資料230。此外，服務關連對照表200還可包括業務平台(例如，ZOS、AIX、WINDOWS等)、業務子分類、及服務提供端之業務平台等資訊。In one embodiment, the electronic device 110 logs in to the main server 120 with an account, and establishes a service-related comparison table of the business, and the service-related comparison table includes the first application system corresponding to the business and the business-related data. FIG. 2 is an example of establishing a service association comparison table according to an embodiment of the present disclosure. Referring to FIG. 2 , relevant personnel can log in to the main server 120 with an account through the electronic device 110 and create a service-related comparison table 200 . The service-related comparison table 200 may include the service 210 and the first application system 220 and service-related data 230 corresponding to the service 210 . In addition, the service-related comparison table 200 may also include information such as service platforms (eg, ZOS, AIX, WINDOWS, etc.), service sub-categories, and service platforms of service providers.

當應用系統中的第二應用系統發生異常時，主伺服器120根據服務關連對照表搜尋與第二應用系統有關連的多個第三應用系統。圖3為根據本揭露一實施例的應用系統的示意圖。圖4為根據本揭露一實施例的與異常應用系統有關連的應用系統的示意圖。請參照圖3及圖4，圖3顯示了多組「平台-業務-業務子分類」的資訊。每個業務的業務子分類可能與一或多個應用系統有關連。當「AIX-OSIB-OSIB02_MGMT」所對應的應用系統(或稱為第二應用系統)發生異常時，主伺服器120可在相同平台及業務下搜尋與第二應用系統有關連的多個應用系統410(或稱為第三應用系統)。當第二應用系統為必要應用系統(例如，帳務相關應用系統)時，主伺服器120切換對應第二應用系統的備用應用系統。當第二應用系統為非必要應用系統(例如，行銷相關應用系統)時，主伺服器120在預定時間間隔(例如，15分鐘)內暫停第二應用系統與第三應用系統的服務關連。When the second application system in the application system is abnormal, the main server 120 searches for a plurality of third application systems related to the second application system according to the service association comparison table. FIG. 3 is a schematic diagram of an application system according to an embodiment of the present disclosure. FIG. 4 is a schematic diagram of an application system associated with an abnormal application system according to an embodiment of the present disclosure. Please refer to FIG. 3 and FIG. 4 , FIG. 3 shows the information of multiple groups of "platform-service-service sub-category". The business sub-category of each business may be associated with one or more application systems. When the application system (or referred to as the second application system) corresponding to "AIX-OSIB-OSIB02_MGMT" is abnormal, the main server 120 can search for multiple application systems related to the second application system under the same platform and service 410 (or called the third application system). When the second application system is an essential application system (eg, an accounting-related application system), the main server 120 switches the backup application system corresponding to the second application system. When the second application system is an unnecessary application system (eg, a marketing-related application system), the main server 120 suspends the service association between the second application system and the third application system within a predetermined time interval (eg, 15 minutes).

在一實施例中，當第三應用系統與第二應用系統存取應用系統中相同的業務關連資料時，主伺服器120判斷第三應用系統與第二應用系統有關連。當主伺服120器暫停第二應用系統與第三應用系統的服務關連時，第三應用系統無法存取業務關連資料。In one embodiment, when the third application system and the second application system access the same service-related data in the application system, the main server 120 determines that the third application system is related to the second application system. When the main server 120 suspends the service association between the second application system and the third application system, the third application system cannot access the service-related data.

另一方面，主伺服器120也可提供使用者點選「系統關連」的按鈕310來開啟對應的系統間服務關連對照表400。使用者還可點選「檢視」的按鈕420來開啟對應的檢視畫面500，如圖5所示。藉此，決策人員可在異常發生當下得知可能的影響範圍並盡速通知相關單位處理及因應，將事件所產生之業務無法運作的損失降到最低並使銀行各業務能盡速回復穩定運作。On the other hand, the main server 120 can also provide the user to click the button 310 of “system connection” to open the corresponding inter-system service connection comparison table 400 . The user can also click the "View" button 420 to open the corresponding view screen 500, as shown in FIG. 5 . In this way, decision makers can know the possible scope of influence when the abnormality occurs and notify relevant units to deal with and respond as soon as possible, so as to minimize the loss of business inoperability caused by the incident and to restore the stable operation of the bank's business as soon as possible. .

綜上所述，本揭露的業務訊息監控系統會先提供人員建立業務的服務關連對照表，服務關連對照表包括對應業務的第一應用系統及業務關連資料。當第二應用系統發生異常時，主伺服器根據服務關連對照表搜尋與第二應用系統有關連的多個第三應用系統。若第二應用系統為必要應用系統時則主伺服器切換備用應用系統，若第二應用系統為非必要應用系統時則主伺服器暫停系統間的服務關連。因此，能將系統異常而產生的業務無法運作的損失降到最低並使各項業務能盡速回復穩定運作。To sum up, the business information monitoring system of the present disclosure will first provide a service-related comparison table for personnel to establish a business, and the service-related comparison table includes the first application system corresponding to the business and the business-related data. When the second application system is abnormal, the main server searches for a plurality of third application systems related to the second application system according to the service association comparison table. If the second application system is an essential application system, the main server switches the backup application system, and if the second application system is an unnecessary application system, the main server suspends the service association between the systems. Therefore, it can minimize the loss of business inoperability caused by system abnormality, and enable various businesses to resume stable operation as soon as possible.

雖然本揭露已以實施例揭露如上，然其並非用以限定本揭露，任何所屬技術領域中具有通常知識者，在不脫離本揭露的精神和範圍內，當可作些許的更動與潤飾，故本揭露的保護範圍當視後附的申請專利範圍所界定者為準。Although the present disclosure has been disclosed above with examples, it is not intended to limit the present disclosure. Anyone with ordinary knowledge in the technical field may make some changes and modifications without departing from the spirit and scope of the present disclosure. The scope of protection of the present disclosure shall be determined by the scope of the appended patent application.

100:業務訊息監控系統 110:電子裝置 120:主伺服器 130:系統伺服器 200:服務關連對照表 210:業務 220:第一應用系統 230:業務關連資料 310:按鈕 400:系統間服務關連對照表 410:應用系統 420:按鈕 500:檢視畫面100: Business Information Monitoring System 110: Electronic Devices 120: main server 130: System server 200:Service-related comparison table 210: Business 220: The first application system 230: Business related information 310: Button 400: Inter-system service connection comparison table 410: Application System 420: button 500: view screen

圖1為根據本揭露一實施例的業務訊息監控系統的方塊圖。 圖2為根據本揭露一實施例建立服務關連對照表的範例。 圖3為根據本揭露一實施例的應用系統的示意圖。 圖4為根據本揭露一實施例的與異常應用系統有關連的應用系統的示意圖。 圖5為根據本揭露一實施例的檢視畫面的示意圖。FIG. 1 is a block diagram of a service information monitoring system according to an embodiment of the present disclosure. FIG. 2 is an example of establishing a service association comparison table according to an embodiment of the present disclosure. FIG. 3 is a schematic diagram of an application system according to an embodiment of the present disclosure. FIG. 4 is a schematic diagram of an application system associated with an abnormal application system according to an embodiment of the present disclosure. FIG. 5 is a schematic diagram of a viewing screen according to an embodiment of the present disclosure.

400:系統間服務關連對照表400: Inter-system service connection comparison table

410:應用系統410: Application System

420:按鈕420: button

Claims (3)

一種業務訊息監控系統，包括：一電子裝置；一主伺服器，耦接到該電子裝置；以及多個系統伺服器，耦接到該主伺服器並執行多個應用系統，其中該電子裝置以一帳號登入該主伺服器，並建立一業務的一服務關連對照表，該服務關連對照表包括對應該業務的一第一應用系統及一業務關連資料，當該些應用系統中的一第二應用系統發生異常時，該主伺服器根據該服務關連對照表搜尋與該第二應用系統有關連的多個第三應用系統，當該第二應用系統為一必要應用系統時，該主伺服器切換對應該第二應用系統的一備用應用系統，當該第二應用系統為一非必要應用系統時，該主伺服器在一預定時間間隔內暫停該第二應用系統與該些第三應用系統的服務關連，其中該必要應用系統包括一帳務相關應用系統且該非必要應用系統包括一行銷相關應用系統，其中當該些第三應用系統與該第二應用系統存取該些應用系統中相同的該業務關連資料時，該主伺服器判斷該些第三應用系統與該第二應用系統有關連，其中當該主伺服器暫停該第二應用系統與該些第三應用系統 的服務關連時，該些第三應用系統無法存取該業務關連資料。 A business information monitoring system, comprising: an electronic device; a main server, coupled to the electronic device; and a plurality of system servers, coupled to the main server and executing a plurality of application systems, wherein the electronic device is An account logs into the main server, and creates a service-related comparison table of a business. The service-related comparison table includes a first application system and a business-related data corresponding to the business. When a second application system in the application systems When the application system is abnormal, the main server searches for a plurality of third application systems related to the second application system according to the service association comparison table. When the second application system is a necessary application system, the main server Switching a backup application system corresponding to the second application system, when the second application system is an unnecessary application system, the main server suspends the second application system and the third application systems within a predetermined time interval service connection, wherein the essential application system includes an accounting-related application system and the non-essential application system includes a marketing-related application system, wherein when the third application system and the second application system access the same application system When the business-related data is stored, the main server determines that the third application systems are related to the second application system, wherein when the main server suspends the second application system and the third application systems When the service is connected, the third application systems cannot access the business-related data. 如申請專利範圍第1項所述的業務訊息監控系統，其中該些應用系統包括資料儲存系統、檔案傳輸系統、安全控制平台、資料加密系統及行員專用網站。 The business information monitoring system as described in item 1 of the scope of the patent application, wherein the application systems include a data storage system, a file transmission system, a security control platform, a data encryption system and a dedicated website for staff. 如申請專利範圍第1項所述的業務訊息監控系統，其中每個該些系統伺服器執行該些應用系統中的一或多個。 The business information monitoring system as described in claim 1, wherein each of the system servers executes one or more of the application systems.
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