TWI732308B - Queuing number system and queuing number method - Google Patents

Queuing number system and queuing number method Download PDF

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TWI732308B
TWI732308B TW108136382A TW108136382A TWI732308B TW I732308 B TWI732308 B TW I732308B TW 108136382 A TW108136382 A TW 108136382A TW 108136382 A TW108136382 A TW 108136382A TW I732308 B TWI732308 B TW I732308B
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queuing
client
check
information
queue
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TW108136382A
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TW202115683A (en
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黃馨儀
余建嶙
黃建齊
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兆豐國際商業銀行股份有限公司
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Abstract

A queuing number system and a queuing number method are provided. The queuing number system includes a queuing number machine、a human machine interface, a transceiver, a storage medium, and a processor. The queuing number machine provides a number ticket for joining a queue. The transceiver is communicatively coupled to a client terminal, the queuing number machine and the human machine interface. The storage medium stores a plurality of modules. The processor is communicatively coupled to the storage medium and the transceiver, and accesses and executes the plurality of modules, wherein the plurality of modules include a scheduling module and a checking-in module. The scheduling module receives, by the transceiver, a queuing request from the client terminal, and transmits checking-in information to the client terminal in response to the queuing request. The checking-in module receives, by the human machine interface, input data, and inserting a queuing number of the client terminal into the queue in response to the input data is matched with the check-in information.

Description

排隊叫號系統和排隊叫號方法Queue calling system and queuing calling method

本發明是有關於一種排隊叫號系統和排隊叫號方法。 The invention relates to a queuing number calling system and a queuing number calling method.

目前，許多機構(例如：金融機構、公家單位或醫院等)都需要顧客現場抽取號碼票之後，才能開始等候叫號。然而，傳統的現場抽取號碼票方式存在諸多缺點，例如顧客常會因為現場人數已經過多而等待太長時間。另一方面，必須等到顧客被叫到號碼之後，才能開始向櫃台人員辦理手續並確認所需要填寫的文件，當場填寫時會花較多時間也容易有筆誤的情況發生。 At present, many institutions (for example, financial institutions, public entities, or hospitals, etc.) require customers to draw number tickets on the spot before they can start waiting for the number. However, the traditional method of drawing numbered tickets on site has many shortcomings. For example, customers often wait too long because there are too many people on site. On the other hand, you must wait until the customer is called to the number before you can start to go through the formalities with the staff at the counter and confirm the required documents. Filling in on the spot will take a lot of time and it is prone to clerical errors.

本發明提供一種排隊叫號系統和排隊叫號方法，在持有客戶端的使用者前往櫃檯之前，自客戶端接收排隊請求後傳送報到資訊，並傳送推薦報到時間至客戶端，客戶端到達櫃檯報到後可***櫃檯當前的隊列。 The present invention provides a queuing number calling system and a queuing number calling method. Before a user holding a client goes to the counter, the client receives the queuing request and transmits check-in information, and transmits the recommended check-in time to the client, and the client arrives at the counter to check in. Then you can insert the current queue of the counter.

本發明的排隊叫號系統包括排隊叫號機、人機介面、收發 器、儲存媒體以及處理器。排隊叫號機提供用以加入隊列的號碼票。收發器通訊連接至客戶端、排隊叫號機以及人機介面。儲存媒體儲存多個模組。處理器耦接儲存媒體以及收發器，並且存取和執行多個模組，其中多個模組包括排程模組和報到模組。排程模組通過收發器自客戶端接收排隊請求，並且響應於排隊請求傳送報到資訊至客戶端。報到模組通過人機介面接收輸入資料，並且響應於輸入資料與報到資訊匹配而將對應於客戶端的排隊號***隊列。 The queuing number calling system of the present invention includes a queuing number calling machine, a human-machine interface, and Devices, storage media, and processors. The queuing machine provides number tickets for joining the queue. The transceiver is connected to the client, the queuing machine and the man-machine interface. The storage medium stores multiple modules. The processor is coupled to the storage medium and the transceiver, and accesses and executes a plurality of modules, wherein the plurality of modules include a scheduling module and a check-in module. The scheduling module receives the queuing request from the client through the transceiver, and sends report information to the client in response to the queuing request. The check-in module receives the input data through the man-machine interface, and inserts the queuing number corresponding to the client into the queue in response to the matching of the input data and the check-in information.

在本發明的一實施例中，上述的排隊叫號系統的人機介面安裝於排隊叫號機上。 In an embodiment of the present invention, the human-machine interface of the aforementioned queuing number system is installed on the queuing number machine.

在本發明的一實施例中，上述的排隊叫號系統的排程模組根據隊列中的多個排隊號的數量計算對應於客戶端的推薦報到時間，並且通過收發器傳送推薦報到時間至客戶端。 In an embodiment of the present invention, the scheduling module of the aforementioned queuing and calling system calculates the recommended check-in time corresponding to the client according to the number of multiple queuing numbers in the queue, and transmits the recommended check-in time to the client through the transceiver .

在本發明的一實施例中，上述的排隊叫號系統的多個模組更包括驗證模組。驗證模組根據包括於排隊請求中的電話號碼資訊判斷排隊請求是否有效。 In an embodiment of the present invention, the multiple modules of the aforementioned queuing system further include a verification module. The verification module judges whether the queuing request is valid according to the phone number information included in the queuing request.

在本發明的一實施例中，上述的排隊叫號系統的排程模組通過收發器自客戶端取得客戶端的距離資訊，並且根據距離資訊產生報到資訊。 In an embodiment of the present invention, the scheduling module of the aforementioned queuing system obtains the distance information of the client from the client through the transceiver, and generates check-in information based on the distance information.

本發明的排隊叫號方法，包括：由排隊叫號機提供用以加入隊列的號碼票；自客戶端接收排隊請求，並且響應於排隊請求傳送報到資訊至客戶端；以及接收輸入資料，並且響應於輸入資料與報到資訊匹配而將對應於客戶端的排隊號***隊列。 The queuing number calling method of the present invention includes: the number ticket provided by the queuing number machine to join the queue; receiving the queuing request from the client, and transmitting the report information to the client in response to the queuing request; and receiving the input data and responding When the input data matches the check-in information, the queue number corresponding to the client is inserted into the queue.

在本發明的一實施例中，上述的排隊叫號方法，輸入資料由人機介面所接收，並且人機介面安裝於排隊叫號機上。 In an embodiment of the present invention, in the above-mentioned queuing number method, the input data is received by the human-machine interface, and the human-machine interface is installed on the queuing number machine.

在本發明的一實施例中，上述的排隊叫號方法，更包括：根據隊列中的多個排隊號的數量計算對應於客戶端的推薦報到時間，並且傳送推薦報到時間至客戶端。 In an embodiment of the present invention, the aforementioned queuing number calling method further includes: calculating the recommended check-in time corresponding to the client according to the number of multiple queuing numbers in the queue, and transmitting the recommended check-in time to the client.

在本發明的一實施例中，上述的排隊叫號方法，更包括：根據包括於排隊請求中的電話號碼資訊判斷排隊請求是否有效。 In an embodiment of the present invention, the above-mentioned queuing number calling method further includes: judging whether the queuing request is valid according to the telephone number information included in the queuing request.

在本發明的一實施例中，上述的排隊叫號方法，更包括：自客戶端取得客戶端的距離資訊，並且根據距離資訊產生報到資訊。 In an embodiment of the present invention, the above-mentioned queuing and calling method further includes: obtaining the distance information of the client from the client, and generating check-in information based on the distance information.

基於上述，本發明的排隊叫號系統與排隊叫號方法能夠在使用者前往櫃檯的排隊叫號機之前，從使用者的客戶端接收排隊請求並傳送報到資訊至客戶端。在使用者到達櫃檯的排隊叫號機後，更可接收輸入資料並與報到資訊匹配而將客戶端的排隊號***隊列。如此一來，使用者可以預先取得報到資訊並且到達櫃檯時也可直接***隊列，將大幅減少使用者在櫃台因為現場人數已經過多而等待的時間。 Based on the above, the queuing system and method of the present invention can receive the queuing request from the user's client and transmit the check-in information to the client before the user goes to the queuing machine at the counter. After the user arrives at the queuing machine at the counter, the input data can be received and matched with the check-in information to insert the queuing number of the client into the queue. In this way, users can obtain check-in information in advance and directly insert the queue when they arrive at the counter, which will greatly reduce the time that users wait at the counter because there are too many people on site.

為讓本發明的上述特徵和優點能更明顯易懂，下文特舉實施例，並配合所附圖式作詳細說明如下。 In order to make the above-mentioned features and advantages of the present invention more comprehensible, the following specific embodiments are described in detail in conjunction with the accompanying drawings.

100:排隊叫號系統 100: queuing system

110:排隊叫號機 110: queuing to call number machine

120:人機介面 120: Human-Machine Interface

130:收發器 130: Transceiver

140:客戶端 140: client

150:儲存媒體 150: storage media

151:排程模組 151: Scheduling Module

152:報到模組 152: check-in module

153:驗證模組 153: Verification Module

160:處理器 160: processor

S201、S202、S203:步驟 S201, S202, S203: steps

圖1是根據本發明的一實施例繪示的一種排隊叫號系統的示意圖。 Fig. 1 is a schematic diagram of a queuing system according to an embodiment of the present invention.

圖2是根據本發明的一實施例繪示的一種排隊叫號方法的流程圖。 Fig. 2 is a flowchart of a method for queuing a number according to an embodiment of the present invention.

圖1是根據本發明的一實施例繪示一種排隊叫號系統100的示意圖。排隊叫號系統100包括排隊叫號機110、人機介面120、收發器130、儲存媒體150和處理器160。排隊叫號系統100可以被設置在需要排隊以辦理手續的地點，例如金融機構、公家單位或醫院等。當持有一客戶端140的使用者想要前往該地點排隊時，使用者可以透過排隊叫號系統100完成排隊叫號手續。 Fig. 1 is a schematic diagram illustrating a queuing system 100 according to an embodiment of the present invention. The queue calling system 100 includes a queue calling machine 110, a human-machine interface 120, a transceiver 130, a storage medium 150, and a processor 160. The queuing system 100 can be installed in a place where it is necessary to queue for the procedures, such as a financial institution, a public entity, or a hospital. When a user holding a client 140 wants to go to the place to queue, the user can complete the queuing procedure through the queuing system 100.

排隊叫號機110例如是能夠顯示目前當場有多少使用者在等候、目前哪幾位使用者正與櫃檯人員辦理手續、或是現場大約所需等待時間等各種資訊的機器。排隊叫號機110提供用以加入隊列的號碼票。 The queuing machine 110 is, for example, a machine that can display various information such as how many users are currently waiting on the spot, which users are currently going through the procedures with the counter staff, or the approximate waiting time required on the spot. The queuing machine 110 provides number tickets for joining the queue.

人機介面120可安裝於排隊叫號機110上，並可供使用者輸入資料以完成報到手續。人機介面120例如是觸控面板，但本發明不限於此。 The man-machine interface 120 can be installed on the queuing machine 110, and allows the user to input data to complete the check-in procedure. The human-machine interface 120 is, for example, a touch panel, but the invention is not limited to this.

收發器130以無線或有線的方式傳送及接收訊號。收發器130還可以執行例如低噪聲放大、阻抗匹配、混頻、向上或向下 頻率轉換、濾波、放大以及類似的操作。收發器130可以通訊連接至客戶端140、排隊叫號機110以及人機介面120。 The transceiver 130 transmits and receives signals in a wireless or wired manner. The transceiver 130 can also perform, for example, low-noise amplification, impedance matching, frequency mixing, up or down Frequency conversion, filtering, amplification and similar operations. The transceiver 130 can be communicatively connected to the client 140, the queuing machine 110, and the man-machine interface 120.

儲存媒體150例如是任何型態的固定式或可移動式的隨機存取記憶體(random access memory，RAM)、唯讀記憶體(read-only memory，ROM)、快閃記憶體(flash memory)、硬碟(hard disk drive，HDD)、固態硬碟(solid state drive，SSD)或類似元件或上述元件的組合，而用於儲存可由處理器160執行的多個模組或各種應用程式。在本實施例中，儲存媒體150可儲存包括排程模組151和報到模組152等多個模組。在一實施例中，儲存媒體150更可儲存驗證模組153。各個模組的功能將於後續說明。 The storage medium 150 is, for example, any type of fixed or removable random access memory (RAM), read-only memory (ROM), or flash memory. , Hard disk drive (HDD), solid state drive (solid state drive, SSD) or similar components or a combination of the above components, which are used to store multiple modules or various application programs that can be executed by the processor 160. In this embodiment, the storage medium 150 may store multiple modules including a scheduling module 151 and a check-in module 152. In one embodiment, the storage medium 150 can further store the verification module 153. The function of each module will be explained later.

處理器160例如是中央處理單元(central processing unit，CPU)，或是其他可程式化之一般用途或特殊用途的微控制單元(micro control unit，MCU)、微處理器(microprocessor)、數位信號處理器(digital signal processor，DSP)、可程式化控制器、特殊應用積體電路(application specific integrated circuit，ASIC)、圖形處理器(graphics processing unit，GPU)、算數邏輯單元(arithmetic logic unit，ALU)、複雜可程式邏輯裝置(complex programmable logic device，CPLD)、現場可程式化邏輯閘陣列(field programmable gate array，FPGA)或其他類似元件或上述元件的組合。處理器160可以耦接儲存媒體150以及收發器130，並且存取和執行儲存媒體150的多個模組。 The processor 160 is, for example, a central processing unit (CPU), or other programmable general-purpose or special-purpose micro control unit (MCU), microprocessor, or digital signal processing Digital signal processor (DSP), programmable controller, application specific integrated circuit (ASIC), graphics processing unit (GPU), arithmetic logic unit (ALU) , Complex programmable logic device (CPLD), field programmable gate array (FPGA) or other similar components or a combination of the above components. The processor 160 may be coupled to the storage medium 150 and the transceiver 130, and access and execute multiple modules of the storage medium 150.

排程模組151可以通過收發器130自客戶端140接收排 隊請求，並且響應於排隊請求傳送報到資訊至客戶端140。報到資訊例如是一專屬於客戶端140的一次性密碼(one time password，OTP)，但本發明不限於此。當持有一客戶端140的使用者想要前往需要排隊以辦理手續的地點時，使用者可利用客戶端140傳送排隊請求。在排程模組151通過收發器130接收排隊請求之後，排程模組151可響應於排隊請求而通過收發器130傳送報到資訊至客戶端140。 The scheduling module 151 can receive the scheduling from the client 140 through the transceiver 130. Queue request, and send check-in information to the client 140 in response to the queuing request. The check-in information is, for example, a one-time password (OTP) dedicated to the client 140, but the present invention is not limited to this. When a user holding a client 140 wants to go to a place that needs to be queued for the procedures, the user can use the client 140 to send a queue request. After the scheduling module 151 receives the queuing request through the transceiver 130, the scheduling module 151 can send the check-in information to the client 140 through the transceiver 130 in response to the queuing request.

報到模組152可以通過人機介面120接收輸入資料，並且響應於輸入資料與報到資訊匹配而將對應於客戶端140的排隊號***隊列。舉例來說，若輸入資料為排成模組151所傳送給客戶端140的一次性密碼，則報到模組152可判斷該一次性密碼與報到資訊匹配而將對應於客戶端140的排隊號***現場的隊列之中。在一實施例中，輸入資料可以是例如客戶端140的使用者的身分證字號或排隊叫號系統與該使用者事先約定的密碼，但本發明不限於此。 The check-in module 152 can receive input data through the man-machine interface 120, and insert the queue number corresponding to the client 140 into the queue in response to the input data matching the check-in information. For example, if the input data is the one-time password sent by the arranging module 151 to the client 140, the check-in module 152 can determine that the one-time password matches the check-in information and insert the queue number corresponding to the client 140 In the queue at the scene. In an embodiment, the input data may be, for example, the ID number of the user of the client 140 or a password agreed upon by the queuing system and the user in advance, but the present invention is not limited to this.

在一實施例中，在排程模組151通過收發器130接收排隊請求之後，排程模組151根據隊列中的多個排隊號的數量計算對應於客戶端140的推薦報到時間，並且通過收發器130傳送推薦報到時間至客戶端140。 In one embodiment, after the scheduling module 151 receives the queuing request through the transceiver 130, the scheduling module 151 calculates the recommended check-in time corresponding to the client 140 according to the number of multiple queuing numbers in the queue, and sends and receives the queuing request. The device 130 transmits the recommended check-in time to the client 140.

在另一實施例中，當持有一客戶端140的使用者想要前往需要排隊以辦理手續的地點時，使用者利用客戶端140傳送排隊請求，排隊請求的內容例如包括使用者希望前往的特定時間(或 時間範圍)、使用者希望(或能夠)前往報到的多個地點等資訊，例如使用者希望在下週一下午3點20分前往地點A報到，或是在明天早上9點到11點前往地點B報到等。在排程模組151通過收發器130接收排隊請求之後，處理器160查詢排隊請求的內容中使用者希望(或能夠)前往的多個地點的該特定時間(或時間範圍)已預約的使用者人數，計算推薦報到時間。推薦報到時間的內容可以包括至少一個建議的報到時間(或時間範圍)，以及該報到時間(或時間範圍)同時間已預約的使用者人數等資訊，以供使用者決定該何時前往哪個地點報到，例如建議使用者於下週一下午3點30分前往地點A報到、建議使用者於明天早上9點到10點前往地點B報到。並且，處理器160依據即時更新的使用者預約和/或櫃台當場忙碌程度，傳送更新的對應於各特定地點的推薦報到時間給客戶端140，以供持有客戶端140的使用者根據最新的對應於各特定地點的推薦報到時間，決定何時前往何地報到。 In another embodiment, when a user holding a client 140 wants to go to a place that needs to be queued to complete the procedures, the user uses the client 140 to send a queue request. The content of the queue request includes, for example, the destination the user wants to go to. Specific time (or Time range), multiple locations that the user wants (or can) report to, for example, the user wants to report to location A at 3:20 pm next Monday, or to location B from 9 to 11 tomorrow morning Check in and wait. After the scheduling module 151 receives the queuing request through the transceiver 130, the processor 160 queries the content of the queuing request for the users who have been reserved at the specific time (or time range) of the multiple locations that the user wants (or can) go to Number of people, calculate the recommended check-in time. The content of the recommended check-in time can include at least one suggested check-in time (or time range), and information such as the number of users who have been booked at the same time at the check-in time (or time range), so that the user can decide when to go to which place to check in For example, the user is recommended to report to location A at 3:30 pm next Monday, and the user is recommended to report to location B from 9 to 10 tomorrow morning. In addition, the processor 160 transmits the updated recommended check-in time corresponding to each specific location to the client 140 according to the user reservation updated in real time and/or the busyness of the counter on the spot, so that the user holding the client 140 can follow the latest Corresponding to the recommended check-in time for each specific location, decide when and where to check in.

在一實施例中，儲存媒體150更可儲存驗證模組153。當使用者利用客戶端140傳送排隊請求時，排隊請求包括使用者(或客戶端140)的電話號碼資訊。在排程模組151通過收發器130接收排隊請求之後，驗證模組153可以根據包括於排隊請求中的電話號碼資訊判斷排隊請求是否有效。例如，驗證模組153可以查詢已預先註冊的客戶端140的電話號碼，若排隊請求中的電話號碼資訊為已預先註冊的客戶端140電話號碼，則判斷此排隊請求為有效。 In one embodiment, the storage medium 150 can further store the verification module 153. When the user uses the client 140 to send a queuing request, the queuing request includes the phone number information of the user (or the client 140). After the scheduling module 151 receives the queuing request through the transceiver 130, the verification module 153 can determine whether the queuing request is valid according to the phone number information included in the queuing request. For example, the verification module 153 can query the phone number of the pre-registered client 140, and if the phone number information in the queuing request is the phone number of the pre-registered client 140, it is determined that the queuing request is valid.

在一實施例中，當持有一客戶端140的使用者想要前往需要排隊以辦理手續的地點時，使用者可利用客戶端140傳送排隊請求。客戶端140可以傳送客戶端140的距離資訊。距離資訊例如指示客戶端140的當前位置。在排程模組151通過收發器130接收排隊請求後，排程模組151可通過收發器130自客戶端140取得客戶端140的距離資訊。排程模組151可根據距離資訊判斷與客戶端140距離最近的門市或銀行分行，並且根據距離資訊產生報到資訊以指示客戶端140的使用者前往距離最近的門市或銀行分行。 In one embodiment, when a user holding a client 140 wants to go to a place that needs to be queued for the procedures, the user can use the client 140 to send a queue request. The client 140 can transmit the distance information of the client 140. The distance information indicates the current location of the client 140, for example. After the scheduling module 151 receives the queuing request through the transceiver 130, the scheduling module 151 can obtain the distance information of the client 140 from the client 140 through the transceiver 130. The scheduling module 151 can determine the nearest store or bank branch to the client 140 based on the distance information, and generate check-in information based on the distance information to instruct the user of the client 140 to go to the nearest store or bank branch.

在一實施例中，在持有一客戶端140的使用者抵達排隊叫號機110報到後，使用者可利用安裝於排隊叫號機110的人機介面120傳送輸入資料。在報到模組152通過人機介面120接收輸入資料後，報到模組152響應於輸入資料與報到資訊匹配而將對應於客戶端140的排隊號***隊列。也就是說，當報到模組152判斷所接收到的輸入資料與先前傳送給客戶端140的報到資訊為符合時，報到模組152會給予預先通過客戶端140報到過的使用者較高的排隊優先順序，也就是利用排隊叫號機110提供用以加入隊列的號碼票時，會提供較優先被櫃檯人員叫號的號碼票。 In one embodiment, after a user holding a client 140 arrives at the queuing machine 110 to report, the user can use the man-machine interface 120 installed in the queuing machine 110 to send input data. After the check-in module 152 receives the input data through the man-machine interface 120, the check-in module 152 inserts the queue number corresponding to the client 140 into the queue in response to the input data and the check-in information matching. In other words, when the check-in module 152 determines that the received input data is consistent with the check-in information previously sent to the client 140, the check-in module 152 will give users who have previously reported through the client 140 a higher queue. Priority order, that is, when the queuing machine 110 is used to provide the number ticket for joining the queue, the number ticket that is called by the counter staff will be provided with higher priority.

圖2是根據本發明的一實施例繪示一種排隊叫號方法的流程圖，其中排隊叫號方法可由如圖1所示的排隊叫號系統100實施。在步驟S201中，由排隊叫號機提供用以加入隊列的號碼票。在步驟S202中，自客戶端接收排隊請求，並且響應於排隊請求傳 送報到資訊至客戶端。在步驟S203中，接收輸入資料，並且響應於輸入資料與報到資訊匹配而將對應於客戶端的排隊號***隊列。 FIG. 2 is a flowchart of a method for queuing a number according to an embodiment of the present invention, wherein the method for queuing a number can be implemented by the queuing system 100 shown in FIG. 1. In step S201, the number ticket for joining the queue is provided by the queuing machine. In step S202, the queuing request is received from the client, and the queuing request is transmitted in response to the Send the check-in information to the client. In step S203, the input data is received, and the queue number corresponding to the client terminal is inserted into the queue in response to the input data matching the check-in information.

綜上所述，本發明的排隊叫號系統與排隊叫號方法能夠在使用者前往櫃檯的排隊叫號機之前，從使用者的客戶端接收排隊請求並傳送報到資訊至客戶端。當使用者到達櫃檯的排隊叫號機後，更可接收輸入資料並與報到資訊匹配而將客戶端的排隊號***隊列。對於使用者來說，除了可以藉由預先取得的報到資訊和推薦報到時間安排本身時間與行程，到達櫃檯時直接***隊列也省去排隊的時間，另外安裝有本發明排隊叫號系統的地點和機構，也可以藉由預先接收到的排隊請求而安排適當人數的櫃台人員，更可進一步地優化為使用者的處理效率。 In summary, the queuing system and the queuing calling method of the present invention can receive the queuing request from the user's client and transmit the check-in information to the client before the user goes to the queuing machine at the counter. When the user arrives at the queuing number machine at the counter, the input data can be received and matched with the check-in information to insert the queuing number of the client into the queue. For users, in addition to pre-obtained check-in information and recommended check-in time to arrange their own time and itinerary, directly inserting the queue when they arrive at the counter also saves the time of queuing, and in addition, the location and number of the queuing system of the invention are installed Organizations can also arrange an appropriate number of counter staff based on pre-received queuing requests, which can further optimize the processing efficiency for users.

雖然本發明已以實施例揭露如上，然其並非用以限定本發明，任何所屬技術領域中具有通常知識者，在不脫離本發明的精神和範圍內，當可作些許的更動與潤飾，故本發明的保護範圍當視後附的申請專利範圍所界定者為準。 Although the present invention has been disclosed in the above embodiments, it is not intended to limit the present invention. Anyone with ordinary knowledge in the relevant technical field can make some changes and modifications without departing from the spirit and scope of the present invention. The protection scope of the present invention shall be subject to those defined by the attached patent application scope.

100:排隊叫號系統100: queuing system

110:排隊叫號機110: queuing to call number machine

120:人機介面120: Human-Machine Interface

130:收發器130: Transceiver

140:客戶端140: client

150:儲存媒體150: storage media

151:排程模組151: Scheduling Module

152:報到模組152: check-in module

153:驗證模組153: Verification Module

160:處理器160: processor

Claims (2)

一種排隊叫號系統，包括：排隊叫號機，其中所述排隊叫號機提供用以加入隊列的號碼票；人機介面，其中所述人機介面安裝於所述排隊叫號機上；收發器，通訊連接至客戶端、所述排隊叫號機以及所述人機介面；儲存媒體，儲存多個模組；以及處理器，耦接所述儲存媒體以及所述收發器，並且存取和執行所述多個模組，其中所述多個模組包括：排程模組，通過所述收發器自所述客戶端接收排隊請求以及所述客戶端的距離資訊，並且根據所述距離資訊產生報到資訊，其中所述排隊請求包括使用者希望前往的特定時間範圍和使用者希望前往報到的多個地點，並且響應於所述排隊請求傳送所述報到資訊至所述客戶端，其中所述報到資訊包括一次性密碼以及指定的地點；報到模組，通過所述人機介面接收輸入資料，並且響應於所述輸入資料與所述報到資訊匹配而將對應於所述客戶端的排隊號***所述隊列，其中所述報到模組給予預先通過所述客戶端報到過的使用者較高的排隊優先順序；以及驗證模組，根據包括於所述排隊請求中的電話號碼資訊判斷所述排隊請求是否有效，其中 所述排程模組根據所述隊列中的多個排隊號的數量計算對應於所述客戶端的推薦報到時間，並且通過所述收發器傳送所述推薦報到時間至所述客戶端。 A queuing number calling system, comprising: a queuing number calling machine, wherein the queuing number calling machine provides number tickets for joining the queue; a man-machine interface, wherein the man-machine interface is installed on the queuing number calling machine; A device, which is communicatively connected to the client, the queuing machine and the human-machine interface; a storage medium, which stores a plurality of modules; and a processor, which is coupled to the storage medium and the transceiver, and accesses and The plurality of modules are executed, wherein the plurality of modules include: a scheduling module, which receives queuing requests and distance information of the client from the client through the transceiver, and generates it based on the distance information Check-in information, wherein the queuing request includes a specific time range that the user wants to go to and multiple locations that the user wants to check-in, and the check-in information is transmitted to the client in response to the queuing request, wherein the check-in The information includes a one-time password and a designated location; the check-in module receives input data through the man-machine interface, and in response to the input data and the check-in information, inserts the queue number corresponding to the client into the A queue, wherein the check-in module gives users who have previously checked-in through the client a higher queuing priority; and the verification module determines whether the queuing request is based on the phone number information included in the queuing request Effective, where The scheduling module calculates the recommended check-in time corresponding to the client according to the number of multiple queuing numbers in the queue, and transmits the recommended check-in time to the client through the transceiver. 一種排隊叫號方法，包括：由排隊叫號機提供用以加入隊列的號碼票；自客戶端接收排隊請求，其中所述排隊請求包括使用者希望前往的特定時間範圍和使用者希望前往報到的多個地點，並且響應於所述排隊請求傳送報到資訊至所述客戶端，包括：自所述客戶端取得所述客戶端的距離資訊，並且根據所述距離資訊產生所述報到資訊，其中報到資訊包括一次性密碼以及指定的地點；以及根據包括於所述排隊請求中的電話號碼資訊判斷所述排隊請求是否有效；根據所述隊列中的多個排隊號的數量計算對應於所述客戶端的推薦報到時間，並且傳送所述推薦報到時間至所述客戶端；以及接收輸入資料，並且響應於所述輸入資料與所述報到資訊匹配而將對應於所述客戶端的排隊號***所述隊列，包括：給予預先通過所述客戶端報到過的使用者較高的排隊優先順序，其中所述輸入資料由人機介面所接收，並且所述人機介面安裝於所述排隊叫號機上。 A queuing number calling method includes: a number ticket for joining a queue provided by a queuing number machine; receiving a queuing request from a client terminal, wherein the queuing request includes the specific time range that the user wants to go to and the time that the user wants to go to check in Multiple locations, and sending check-in information to the client in response to the queuing request includes: obtaining distance information of the client from the client, and generating the check-in information according to the distance information, wherein the check-in information Including a one-time password and a designated location; and judging whether the queuing request is valid according to the phone number information included in the queuing request; calculating the recommendation corresponding to the client according to the number of multiple queuing numbers in the queue Check-in time, and transmit the recommended check-in time to the client; and receive input data, and insert the queue number corresponding to the client into the queue in response to the input data matching the check-in information, including : Give users who have previously reported through the client a higher queuing priority, wherein the input data is received by a man-machine interface, and the man-machine interface is installed on the queuing machine.
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