TWI682366B - Automatic teller machine monitoring system and method thereof - Google Patents

Automatic teller machine monitoring system and method thereof Download PDF

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TWI682366B
TWI682366B TW106145069A TW106145069A TWI682366B TW I682366 B TWI682366 B TW I682366B TW 106145069 A TW106145069 A TW 106145069A TW 106145069 A TW106145069 A TW 106145069A TW I682366 B TWI682366 B TW I682366B
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monitoring
monitoring result
result
banknote
preset condition
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TW201928889A (en
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卓劉胤
陳景亮
林進明
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兆豐國際商業銀行股份有限公司
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Abstract

An automatic teller machine monitoring system and method thereof are provided. The automatic teller machine monitoring system has a first monitoring mechanism and a processing unit. The first monitoring mechanism monitors a banknote mechanism so as to generate a first monitoring result. The processing unit generates a second monitoring result according to a transaction operation inputted by user. The monitoring server connected to the automatic teller machine via communication. The monitoring server determines whether the second monitoring result meet a default condition according to the first monitoring result, so as to generate a warning message.

Description

自動櫃員機監控系統及其方法Automatic teller machine monitoring system and method

本發明是有關於一種監控技術，且特別是有關於一種自動櫃員機監控系統及自動櫃員機監控方法。The invention relates to a monitoring technology, and in particular to an automatic teller machine monitoring system and automatic teller machine monitoring method.

為了避免不肖人士違法使用自動櫃員機，自動櫃員機設置了許多監控與即時回報機制，以期提供完善的安全維護措施。然而，伴隨著科技的進步，不肖人士的違法手段日趨高明。舉例來說，不肖人士可以透過電子設備關閉警鈴，以悄然的執行違法行為。不肖人士甚至可以透過電子設備駭入自動櫃員機，以直接開啟鈔箱。基此，如何加強異常事件的偵測與通報為本領域技術人員所致力的問題。In order to prevent unscrupulous people from illegally using ATMs, ATMs are equipped with many monitoring and instant return mechanisms in order to provide comprehensive security maintenance measures. However, with the advancement of science and technology, the illegal means of the unscrupulous people have become increasingly sophisticated. For example, an unscrupulous person can turn off the alarm bell through an electronic device to quietly carry out illegal acts. Unscrupulous people can even hack into ATMs through electronic devices to directly open the cash box. Based on this, how to enhance the detection and notification of abnormal events is a problem dedicated to those skilled in the art.

本發明提供一種自動櫃員機監控系統及自動櫃員機監控方法，以進一步判斷自動櫃員機的監控結果是否合理。藉此，以加強異常事件的偵測與通報。The invention provides an automatic teller machine monitoring system and an automatic teller machine monitoring method to further judge whether the monitoring result of the automatic teller machine is reasonable. In order to strengthen the detection and notification of abnormal events.

本揭露的自動櫃員機監控系統具有第一監控機構以及處理單元，第一監控機構監控送鈔機構，以產生第一監控結果，處理單元依據使用者輸入的交易操作產生第二監控結果。監控伺服器與自動櫃員機通訊連接，以接收來自自動櫃員機的第一監控結果及第二監控結果。監控伺服器依據第一監控結果判斷第二監控結果是否符合預設條件，以產生警示訊號。The disclosed automatic teller machine monitoring system has a first monitoring mechanism and a processing unit. The first monitoring mechanism monitors the banknote delivery mechanism to generate a first monitoring result, and the processing unit generates a second monitoring result according to a transaction operation input by a user. The monitoring server is in communication with the ATM to receive the first monitoring result and the second monitoring result from the ATM. The monitoring server determines whether the second monitoring result meets the preset condition according to the first monitoring result, so as to generate a warning signal.

本揭露的自動櫃員機監控方法具有步驟：接收自動櫃員機傳送的第一監控結果及第二監控結果，其中第一監控結果是由自動櫃員機的第一監控機構監控送鈔機構所產生，第二監控結果是由自動櫃員機的處理單元依據使用者輸入的交易操作所產生；以及依據第一監控結果判斷第二監控結果是否符合預設條件，以產生警示訊號。The disclosed automatic teller machine monitoring method has the steps of: receiving the first monitoring result and the second monitoring result transmitted by the automatic teller machine, where the first monitoring result is generated by the first monitoring mechanism of the automatic teller machine monitoring the money sending mechanism, and the second monitoring result It is generated by the processing unit of the ATM based on the transaction operation input by the user; and judging whether the second monitoring result meets the preset condition according to the first monitoring result to generate a warning signal.

基於上述，本揭露所提供的自動櫃員機監控系統及自動櫃員機監控方法更依據自動櫃員機監控的結果，進一步於監控伺服器判斷自動櫃員機的監控結果是否合理。藉此，當自動櫃員機在毫無警示通知下被違法盜領時，自動櫃員機監控系統仍然可以偵測到異常事件的發生，以加強偵測與通報。Based on the above, the automatic teller machine monitoring system and the automatic teller machine monitoring method provided by the present disclosure are further based on the results of the automatic teller machine monitoring, and further determine whether the monitoring result of the automatic teller machine is reasonable at the monitoring server. In this way, when the ATM is illegally stolen without warning, the ATM monitoring system can still detect the occurrence of abnormal events to enhance detection and notification.

為讓本發明的上述特徵和優點能更明顯易懂，下文特舉實施例，並配合所附圖式作詳細說明如下。In order to make the above-mentioned features and advantages of the present invention more obvious and understandable, the embodiments are specifically described below in conjunction with the accompanying drawings for detailed description as follows.

圖1繪示本揭露自動櫃員機監控系統的架構圖。請參照圖1，自動櫃員機監控系統具有自動櫃員機100以及監控伺服器200。自動櫃員機100與監控伺服器200以通訊的方式相連，例如：透過有線網路或無線網路相互傳送訊號。FIG. 1 shows an architectural diagram of the disclosed ATM monitoring system. Please refer to FIG. 1, the ATM monitoring system has an ATM 100 and a monitoring server 200. The ATM 100 and the monitoring server 200 are connected in a communication manner, for example, to transmit signals to each other through a wired network or a wireless network.

自動櫃員機100提供使用者進行金融交易服務，例如，提款、存款、轉帳、餘額查詢、繳款等。自動櫃員機100具有輸入單元110、送鈔機構120、第一監控機構130、處理單元140以及通訊單元150。The ATM 100 provides users with financial transaction services, such as withdrawals, deposits, transfers, balance inquiry, and payment. The ATM 100 has an input unit 110, a banknote delivery mechanism 120, a first monitoring mechanism 130, a processing unit 140, and a communication unit 150.

輸入單元110接收使用者所輸入的交易操作，例如：***提款卡、輸入密碼、輸入提款金額、是否列印收據、轉帳帳號、轉帳金額、變更密碼、繳費等。輸入單元110可以各種輸入介面所組成，例如：滑鼠、鍵盤、觸控式螢幕、聲音控制輸入機構、金融卡片輸入機構、感應式卡片讀取機構或者是具備對應顯示螢幕的多個選項的多個按鈕。The input unit 110 receives transaction operations input by the user, for example, inserting a withdrawal card, entering a password, entering a withdrawal amount, whether to print a receipt, transfer account number, transfer amount, change password, payment, etc. The input unit 110 can be composed of various input interfaces, for example: mouse, keyboard, touch screen, voice control input mechanism, financial card input mechanism, inductive card reading mechanism or multiple options with multiple options corresponding to the display screen Buttons.

送鈔機構120為提供使用者進行提領鈔票的機制，送鈔機構120例如由鈔門、鈔箱、點鈔機、分鈔機構等機構所組成，並由控制晶片所控制。送鈔機構120的構件與其作動為相關領域的技術人員所知曉，於此即不再贅述。The banknote delivery mechanism 120 is a mechanism for providing a user withdrawing banknotes. The banknote delivery mechanism 120 is composed of, for example, a banknote gate, a banknote box, a banknote counter, a banknote separation mechanism, and the like, and is controlled by a control chip. The components and operation of the banknote sending mechanism 120 are known to those skilled in the related art, and will not be described here.

第一監控機構130監控送鈔機構120，以偵測送鈔機構120的鈔箱是否仍有剩鈔。並且，第一監控機構130的監控結果為第一監控結果。舉例來說，第一監控機構130可以由設於送鈔機構120內部的點鈔機進行實作，點鈔機會點算鈔箱中的鈔票數量，並回報鈔箱中的鈔票數量（即：第一監控結果為剩鈔數量）。或者是，第一監控機構130也可以是重量感測器，藉由單一鈔票的重量計算鈔票總數。本揭露並不限制第一監控機構130的實作方式，只要能夠偵測鈔箱內部是否具有鈔票，或者是偵測鈔箱內部的剩鈔數量，即可應用於本揭露中。需說明的是，第一監控機構130不必然與送鈔機構120有所連接，例如第一監控機構130可以為攝影機，以藉由拍攝鈔箱內部的畫面判斷鈔箱是否仍有剩鈔（即：第一監控結果為鈔票是否用罄）。The first monitoring mechanism 130 monitors the banknote sending mechanism 120 to detect whether the banknote box of the banknote sending mechanism 120 still has remaining banknotes. In addition, the monitoring result of the first monitoring mechanism 130 is the first monitoring result. For example, the first monitoring mechanism 130 can be implemented by a banknote counter provided inside the banknote delivery mechanism 120. The banknote counter counts the number of banknotes in the banknote box and returns the number of banknotes in the banknote box (ie: 1. The monitoring result is the amount of remaining banknotes). Alternatively, the first monitoring mechanism 130 may also be a weight sensor, which calculates the total number of banknotes based on the weight of a single banknote. The disclosure does not limit the implementation of the first monitoring mechanism 130, as long as it can detect whether there is a banknote inside the banknote box or the amount of remaining banknotes in the banknote box, it can be applied to the disclosure. It should be noted that the first monitoring mechanism 130 is not necessarily connected to the banknote sending mechanism 120. For example, the first monitoring mechanism 130 may be a camera to determine whether there are still banknotes left in the banknote box by shooting the image inside the banknote box (ie : The first monitoring result is whether the banknotes are used up).

處理單元140分別耦接於輸入單元110、送鈔機構120、第一監控機構130以及通訊單元150，藉此運行自動櫃員機100的各式功能。例如，處理單元140可以接收使用者透過輸入單元110所輸入的交易操作、控制送鈔機構120數鈔並開啟鈔匣、接收第一監控機構130的第一監控結果、透過通訊單元150執行交易操作（例如：轉帳）、透過通訊單元150回報第一監控結果。不僅如此，處理單元140會依據使用者的交易操作產生第二監控結果。舉例來說，在每次維護人員對自動櫃員機100補鈔時，處理單元140可以透過送鈔機構120的點鈔機對鈔票進行盤點，或是透過維護人員手動更新鈔票數目。爾後，若使用者於自動櫃員機100進行提款、存款的動作時，處理單元140會針對使用者的交易操作產生應剩鈔票數量，此應剩鈔票數量即為第二監控結果。The processing unit 140 is coupled to the input unit 110, the banknote delivery mechanism 120, the first monitoring mechanism 130, and the communication unit 150, respectively, thereby operating various functions of the ATM 100. For example, the processing unit 140 may receive a transaction operation input by the user through the input unit 110, control the banknote delivery mechanism 120 to count banknotes and open the banknote cassette, receive the first monitoring result of the first monitoring mechanism 130, and perform a transaction operation through the communication unit 150 (For example: transfer), report the first monitoring result through the communication unit 150. Not only that, the processing unit 140 generates a second monitoring result according to the user's transaction operation. For example, each time the maintenance staff fills in the ATM 100, the processing unit 140 may count the banknotes through the banknote counting machine of the banknote delivery mechanism 120, or manually update the number of banknotes by the maintenance personnel. Afterwards, if the user performs withdrawals and deposits at the ATM 100, the processing unit 140 will generate the amount of banknotes remaining for the user's transaction operation. This amount of banknotes remaining is the second monitoring result.

處理單元140可以是中央處理單元(Central Processing Unit，CPU)，或是其他可程式化之一般用途或特殊用途的微處理器(Microprocessor)、數位信號處理器(Digital Signal Processor，DSP)、可程式化控制器、特殊應用積體電路(Application Specific Integrated Circuit，ASIC)或其他類似元件或上述元件的組合，本揭露不限於此。The processing unit 140 may be a central processing unit (Central Processing Unit, CPU), or other programmable general-purpose or special-purpose microprocessor (Microprocessor), digital signal processor (Digital Signal Processor, DSP), programmable The controller, the application specific integrated circuit (Application Specific Integrated Circuit, ASIC) or other similar components or the combination of the above components are not limited to this disclosure.

通訊單元150耦接於處理單元140，以使自動櫃員機100透過通訊單元150與監控伺服器200或執行交易的其他伺服器進行資料交換。通訊單元150是以通訊晶片進行實作，通訊晶片可為支援全球行動通信(Global System for Mobile communication, GSM)、個人手持式電話系統(Personal Handy-phone System, PHS)、碼多重擷取(Code Division Multiple Access, CDMA)系統、寬頻碼分多址(Wideband Code Division Multiple Access, WCDMA)系統、長期演進(Long Term Evolution, LTE)系統、全球互通微波存取(Worldwide interoperability for Microwave Access, WiMAX)系統、無線保真(Wireless Fidelity, Wi-Fi)系統或藍牙的信號傳輸的元件。The communication unit 150 is coupled to the processing unit 140, so that the ATM 100 exchanges data with the monitoring server 200 or other servers performing transactions through the communication unit 150. The communication unit 150 is implemented with a communication chip. The communication chip can be used to support Global System for Mobile Communication (GSM), Personal Handy-phone System (PHS), and code multiple extraction (Code Division Multiple Access (CDMA) system, Wideband Code Division Multiple Access (WCDMA) system, Long Term Evolution (LTE) system, Worldwide Interoperability for Microwave Access (WiMAX) system , Wireless fidelity (Wireless Fidelity, Wi-Fi) system or Bluetooth signal transmission components.

監控伺服器200具有通訊單元210、儲存單元220以及處理單元230。The monitoring server 200 has a communication unit 210, a storage unit 220, and a processing unit 230.

通訊單元210與自動櫃員機100的通訊單元150進行資料交換。通訊單元210是以類似自動櫃員機100的通訊單元150的通訊晶片進行實作，此處即不贅述。The communication unit 210 exchanges data with the communication unit 150 of the ATM 100. The communication unit 210 is implemented by a communication chip similar to the communication unit 150 of the ATM 100, which will not be repeated here.

儲存單元220儲存監控伺服器200運行的各類監控功能的程式碼。除此之外，儲存單元220並儲存多筆來自自動櫃員機100的第一監控結果以及第二監控結果。儲存單元220可以是任何型態的固定或可移動隨機存取記憶體(Random Access Memory，RAM)、唯讀記憶體(Read-Only Memory，ROM)、快閃記憶體(flash memory)、硬碟(Hard Disk Drive，HDD)、固態硬碟(Solid State Drive，SSD)或類似元件或上述元件的組合。The storage unit 220 stores codes of various monitoring functions operated by the monitoring server 200. In addition, the storage unit 220 also stores multiple first monitoring results and second monitoring results from the ATM 100. The storage unit 220 may be any type of fixed or removable random access memory (Random Access Memory, RAM), read-only memory (ROM), flash memory (flash memory), hard disk (Hard Disk Drive, HDD), Solid State Drive (SSD) or similar components or a combination of the above components.

處理單元230與通訊單元210以及儲存單元220連接。處理單元230運行儲存單元220的程式碼，以依據自動櫃員機100的第一監控結果及／或第二監控結果進行運算與通報。處理單元230是以相似於自動櫃員機100的處理單元140的硬體構件進行實作，此處即不贅述。The processing unit 230 is connected to the communication unit 210 and the storage unit 220. The processing unit 230 runs the program code of the storage unit 220 to perform calculation and notification according to the first monitoring result and/or the second monitoring result of the ATM 100. The processing unit 230 is implemented by a hardware component similar to the processing unit 140 of the ATM 100, which will not be repeated here.

在本揭露中，自動櫃員機100的處理單元140會在第一監控結果為千元鈔票用罄時，通過通訊單元150回報第一監控結果至監控伺服器200，以通知監控人員前往自動櫃員機100補鈔。In the present disclosure, the processing unit 140 of the ATM 100 will report the first monitoring result to the monitoring server 200 through the communication unit 150 when the first monitoring result is used up to the thousand-dollar bill to notify the monitoring personnel to go to the ATM 100 to make up Banknotes.

除此之外，自動櫃員機100的處理單元140會在第二監控結果為千元鈔剩券小於系統警示水位時，傳送第二監控結果至監控伺服器200。本實施例所述的系統警示水位為銀行端所預設的需補鈔警示水位，舉例來說，銀行端可以設置當千元鈔剩券低於五十萬時傳送第二監控結果至監控伺服器，藉此，以提早提示監控人員安排補鈔。本揭露的系統警示水位可以依據實際需求進行調整，本揭露不限於此。In addition, the processing unit 140 of the ATM 100 will send the second monitoring result to the monitoring server 200 when the second monitoring result is that the remaining thousand-dollar bill is less than the system warning level. The warning level of the system described in this embodiment is the warning level required for bank note replenishment. For example, the bank side can be set to send the second monitoring result to the monitoring servo when the remaining thousand-dollar bills are less than 500,000 This is to prompt the monitoring staff to arrange the replenishment of banknotes in advance. The system warning water level of the present disclosure can be adjusted according to actual needs, and the present disclosure is not limited to this.

不僅如此，為了便於追蹤與管理，自動櫃員機100會於滿足監控條件時回傳第一監控結果及／或第二監控結果至監控伺服器200。舉例來說，監控伺服器200會在每個小時、每天凌晨十二點、每進行十筆交易、每提領五十萬或者是其他預設等情形下回報第一監控結果及／或第二監控結果。本揭露的監控條件可以依據實際需求進行調整，本揭露不限於此。Moreover, in order to facilitate tracking and management, the ATM 100 will return the first monitoring result and/or the second monitoring result to the monitoring server 200 when the monitoring conditions are met. For example, the monitoring server 200 will report the first monitoring result and/or the second monitoring result every hour, every day at twelve in the morning, every ten transactions, every 500,000 withdrawals, or other presets. Monitoring results. The monitoring conditions of this disclosure can be adjusted according to actual needs, and this disclosure is not limited to this.

為了於自動櫃員機100在毫無警示通知下被違法盜領的情形中，提升監控人員的發現速度，本揭露的監控伺服器200更進一步依據第一監控結果以及第二監控結果來對自動櫃員機100作進一步的監控。In order to increase the discovery speed of the surveillance personnel when the ATM 100 is illegally stolen without warning, the disclosed surveillance server 200 further analyzes the ATM 100 according to the first monitoring result and the second monitoring result For further monitoring.

圖2繪示本揭露自動櫃員機監控系統執行自動櫃員機監控方法的流程圖。請參照圖2，在步驟S310，監控伺服器200接收自動櫃員機100傳送的第一監控結果及第二監控結果。需說明的是，在本揭露的實施例中，自動櫃員機100會在第一監控結果為千元鈔票用罄時傳送第一監控結果至監控伺服器200，並在第二監控結果為滿足監控條件的情形下傳送第二監控結果至監控伺服器200。也就是說，監控伺服器200所接收的第一監控結果及第二監控結果可能具有時間差。FIG. 2 is a flow chart of the disclosed ATM monitoring system implementing the ATM monitoring method. Referring to FIG. 2, in step S310, the monitoring server 200 receives the first monitoring result and the second monitoring result transmitted by the ATM 100. It should be noted that, in the embodiment of the present disclosure, the ATM 100 will send the first monitoring result to the monitoring server 200 when the first monitoring result is one thousand dollar bills, and the second monitoring result will satisfy the monitoring conditions In the case of sending the second monitoring result to the monitoring server 200. In other words, the first monitoring result and the second monitoring result received by the monitoring server 200 may have a time difference.

此外，由於第一監控結果與第二監控結果所監控的事件是相應的事件，因此第一監控結果與第二監控結果的趨勢應為一致。In addition, since the events monitored by the first monitoring result and the second monitoring result are corresponding events, the trends of the first monitoring result and the second monitoring result should be consistent.

舉例來說，在本揭露的實施例中，第一監控結果為鈔箱的鈔票用罄，第二監控結果為應剩鈔票數量。也就是說，當第一監控結果的鈔票用罄時，第二監控結果的趨勢應該與第一監控結果一致，即應剩鈔票數量為0。若第二監控結果的趨勢不與第一監控結果一致時，即可能發生異常事件。For example, in the embodiment of the present disclosure, the first monitoring result is that the banknotes of the banknote box are used up, and the second monitoring result is the number of banknotes remaining. That is, when the banknotes of the first monitoring result are used up, the trend of the second monitoring result should be consistent with the first monitoring result, that is, the number of banknotes remaining should be zero. If the trend of the second monitoring result is not consistent with the first monitoring result, an abnormal event may occur.

基此，在本揭露的實施例中，於步驟S320，監控伺服器200會依據第一監控結果判斷第二監控結果是否符合預設條件。詳而言之，在接收到第一監控結果時，監控伺服器200會判斷第一監控結果是否符合第一預設條件，即鈔箱中的千元鈔用罄。Based on this, in the embodiment of the present disclosure, in step S320, the monitoring server 200 determines whether the second monitoring result meets the preset condition according to the first monitoring result. In detail, when receiving the first monitoring result, the monitoring server 200 determines whether the first monitoring result meets the first preset condition, that is, the thousand dollar bills in the banknote box are used up.

若第一監控結果符合第一預設條件，此時，監控伺服器200會進一步判斷第二監控結果是否符合第二預設條件，即：監控伺服器200會判斷應剩鈔票數量是否低於系統警示水位。需說明的是，由於第一監控結果與第二監控結果在接收的時候可能有時間差，因此在本揭露的實施例中，監控伺服器200會讀取最近一次的第二監控結果，以判斷第二監控結果是否符合第二預設條件。If the first monitoring result meets the first preset condition, at this time, the monitoring server 200 will further determine whether the second monitoring result meets the second preset condition, that is, the monitoring server 200 will determine whether the amount of banknotes remaining should be lower than the system Warning water level. It should be noted that, since the first monitoring result and the second monitoring result may have a time difference when they are received, in the embodiment of the present disclosure, the monitoring server 200 will read the latest second monitoring result to determine the first 2. Whether the monitoring result meets the second preset condition.

在本實施例中，若應剩鈔票數量低於系統警示水位，表示第一監控結果與第二監控結果的趨勢為一致的，監控伺服器200不發出警示通知。In this embodiment, if the amount of remaining banknotes is lower than the system warning level, it means that the trend of the first monitoring result and the second monitoring result are consistent, and the monitoring server 200 does not issue a warning notification.

然而，若應剩鈔票數量高於系統警示水位，表示第一監控結果與第二監控結果的趨勢不一致，可能發生異常事件。於步驟S330，監控伺服器200會產生警示訊號。在本實施例中，警示訊號可以為在螢幕上顯示特殊符號、標記、顏色。或者是，監控伺服器200會透過聲音的方式產生警示訊號。又或者是，監控伺服器200透過通訊單元210發送警示訊號至監控人員、銀行管理人員或外部維安單位，例如：監控人員的手機、銀行管理人員的手機、特約保全公司或警察單位的通報系統等，以通知相關人員前往處理。本揭露並不限制監控伺服器200所產生警示訊號的方式。However, if the amount of remaining banknotes is higher than the system warning level, it means that the trend of the first monitoring result and the second monitoring result are inconsistent, and an abnormal event may occur. In step S330, the monitoring server 200 generates a warning signal. In this embodiment, the warning signal may be a special symbol, mark, or color displayed on the screen. Or, the monitoring server 200 may generate a warning signal by sound. Or, the monitoring server 200 sends a warning signal to the supervisor, bank manager or external security unit through the communication unit 210, for example: the supervisor's mobile phone, the bank manager's mobile phone, the notification system of the special security company or the police unit Wait to inform the relevant personnel to go to the processing. The disclosure does not limit the manner of the warning signal generated by the monitoring server 200.

此外，在本揭露的自動櫃員機監控系統中，監控伺服器200可以同時與多台自動櫃員機100相連。監控伺服器200會記錄每一筆第一監控結果以及第二監控結果的來源是哪一台自動櫃員機100。藉此，監控伺服器200可以依據每一筆記錄的來源分別監控每一台自動櫃員機。In addition, in the ATM monitoring system of the present disclosure, the monitoring server 200 may be connected to multiple ATMs 100 at the same time. The monitoring server 200 will record the source of each first monitoring result and the source of the second monitoring result. In this way, the monitoring server 200 can monitor each ATM according to the source of each record.

綜上所述，除了自動櫃員機本身的監控機制外，本揭露所提供的自動櫃員機監控系統更進一步於監控伺服器運行自動櫃員機監控方法，以依據自動櫃員機多個監控結果是否趨勢一致而進一步判斷自動櫃員機的監控結果是否合理。藉此，當自動櫃員機在毫無警示通知下被違法盜領時，自動櫃員機監控系統仍然可以偵測到異常事件的發生，以加強偵測與通報。In summary, in addition to the monitoring mechanism of the ATM itself, the ATM monitoring system provided by the present disclosure further runs the ATM monitoring method on the monitoring server to further determine the automatic according to whether the multiple monitoring results of the ATM are consistent Whether the monitoring result of the teller machine is reasonable. In this way, when the ATM is illegally stolen without warning, the ATM monitoring system can still detect the occurrence of abnormal events to enhance detection and notification.

雖然本發明已以實施例揭露如上，然其並非用以限定本發明，任何所屬技術領域中具有通常知識者，在不脫離本發明的精神和範圍內，當可作些許的更動與潤飾，故本發明的保護範圍當視後附的申請專利範圍所界定者為準。Although the present invention has been disclosed as above with examples, it is not intended to limit the present invention. Any person with ordinary knowledge in the technical field can make some changes and modifications without departing from the spirit and scope of the present invention. The scope of protection of the present invention shall be subject to the scope defined in the appended patent application.

100‧‧‧自動櫃員機110‧‧‧輸入單元120‧‧‧送鈔機構130‧‧‧第一監控機構140‧‧‧處理單元150‧‧‧通訊單元200‧‧‧監控伺服器210‧‧‧通訊單元220‧‧‧儲存單元230‧‧‧處理單元S310~S330‧‧‧執行自動櫃員機監控方法的步驟100‧‧‧ ATM 110‧‧‧ Input unit 120‧‧‧ Banknote sending mechanism 130‧‧‧ First monitoring mechanism 140‧‧‧ Processing unit 150‧‧‧ Communication unit 200‧‧‧ Monitoring server 210‧‧‧ The communication unit 220‧‧‧ storage unit 230‧‧‧ processing unit S310~S330‧‧‧ implement the steps of ATM monitoring method

圖1繪示本揭露自動櫃員機監控系統的架構圖。 圖2繪示本揭露自動櫃員機監控系統執行自動櫃員機監控方法的流程圖。FIG. 1 shows an architectural diagram of the disclosed ATM monitoring system. FIG. 2 is a flow chart of the disclosed ATM monitoring system implementing the ATM monitoring method.

100‧‧‧自動櫃員機 100‧‧‧ATM

110‧‧‧輸入單元 110‧‧‧ input unit

120‧‧‧送鈔機構 120‧‧‧Bill delivery mechanism

130‧‧‧第一監控機構 130‧‧‧First monitoring organization

140‧‧‧處理單元 140‧‧‧ processing unit

150‧‧‧通訊單元 150‧‧‧Communication unit

200‧‧‧監控伺服器 200‧‧‧Monitoring server

210‧‧‧通訊單元 210‧‧‧Communication unit

220‧‧‧儲存單元 220‧‧‧Storage unit

230‧‧‧處理單元 230‧‧‧ processing unit

Claims (6)

一種自動櫃員機監控系統，包括：自動櫃員機，該自動櫃員機包括第一監控機構以及處理單元，該第一監控機構為感測單元，以感測該送鈔機構的實際鈔票數量作為第一監控結果，該處理單元在一補鈔事件發生時，更新鈔票數目，並依據使用者輸入的交易操作計算應剩鈔票數量，以產生第二監控結果，其中該第一監控結果相應於該送鈔機構的剩鈔監控結果，該第二監控結果為依據該交易操作的應剩鈔票結果；以及監控伺服器，與該自動櫃員機通訊連接，以接收來自該自動櫃員機的該第一監控結果及該第二監控結果，該監控伺服器依據該第一監控結果判斷該第二監控結果是否符合預設條件，以產生警示訊號。 An automatic teller machine monitoring system includes: an automatic teller machine. The automatic teller machine includes a first monitoring mechanism and a processing unit. The first monitoring mechanism is a sensing unit, and the actual number of banknotes sensed by the banknote sending mechanism is used as the first monitoring result. The processing unit updates the number of banknotes when a banknote replenishment event occurs, and calculates the number of banknotes remaining according to the transaction operation input by the user to generate a second monitoring result, where the first monitoring result corresponds to the remaining amount of the banknote sending mechanism Banknote monitoring result, the second monitoring result is the result of the remaining banknotes based on the transaction operation; and the monitoring server is in communication with the ATM to receive the first monitoring result and the second monitoring result from the ATM Based on the first monitoring result, the monitoring server determines whether the second monitoring result meets a preset condition to generate a warning signal. 如申請專利範圍第1項所述的自動櫃員機監控系統，其中該監控伺服器依據該第一監控結果判斷該第二監控結果是否符合預設條件，當該監控伺服器判斷該第一監控結果符合第一預設條件，但該第二監控結果不符合該第二預設條件時，該監控伺服器產生警示訊號。 The automatic teller machine monitoring system as described in item 1 of the patent application scope, wherein the monitoring server determines whether the second monitoring result meets a preset condition based on the first monitoring result, and when the monitoring server determines that the first monitoring result meets The first preset condition, but when the second monitoring result does not meet the second preset condition, the monitoring server generates a warning signal. 如申請專利範圍第2項所述的自動櫃員機監控系統，其中該第一預設條件為千元鈔用罄，該第二預設條件為千元券剩鈔大於系統警示水位。 The automatic teller machine monitoring system as described in item 2 of the patent application scope, wherein the first preset condition is that the thousand yuan bills are used up, and the second preset condition is that the remaining thousand dollar bills are greater than the system warning level. 一種自動櫃員機監控方法，包括： 接收自動櫃員機傳送的第一監控結果及第二監控結果，其中該第一監控結果是由該自動櫃員機的第一監控機構所產生，且該第一監控機構為感測單元，以感測該送鈔機構的實際鈔票數量作為該第一監控結果，該第二監控結果是由該自動櫃員機的處理單元在一補鈔事件發生時，更新鈔票數目，並依據使用者輸入的交易操作計算應剩鈔票數量所產生，且該第一監控結果相應於該送鈔機構的剩鈔監控結果，該第二監控結果為依據該交易結果的應剩鈔票結果；以及依據該第一監控結果判斷該第二監控結果是否符合預設條件，以產生警示訊號。 An automatic teller machine monitoring method, including: Receiving the first monitoring result and the second monitoring result transmitted by the ATM, wherein the first monitoring result is generated by the first monitoring mechanism of the ATM, and the first monitoring mechanism is a sensing unit to sense the sending The actual banknote quantity of the banknote mechanism is used as the first monitoring result. The second monitoring result is that the processing unit of the ATM updates the banknote number when a banknote replenishment event occurs, and calculates the remaining banknotes according to the transaction operation input by the user The number is generated, and the first monitoring result corresponds to the remaining banknote monitoring result of the banknote delivery mechanism, the second monitoring result is the result of the remaining banknotes based on the transaction result; and the second monitoring is determined based on the first monitoring result Whether the result meets the preset conditions to generate a warning signal. 如申請專利範圍第4項所述的自動櫃員機監控方法，其中於依據該第一監控結果判斷該第二監控結果是否符合預設條件，以產生該警示訊號中，包括：判斷該第一監控結果是否符合第一預設條件；當該第一監控結果符合第一預設條件時，判斷該第二監控結果不符合該第二預設條件時，該監控伺服器產生警示訊號。 The automatic teller machine monitoring method as described in item 4 of the patent application scope, wherein judging whether the second monitoring result meets a preset condition based on the first monitoring result to generate the warning signal includes: judging the first monitoring result Whether it meets the first preset condition; when the first monitoring result meets the first preset condition, and determines that the second monitoring result does not meet the second preset condition, the monitoring server generates a warning signal. 如申請專利範圍第4項所述的自動櫃員機監控方法，其中該第一預設條件為千元鈔用罄，該第二預設條件為千元券剩鈔大於系統警示水位。The automatic teller machine monitoring method as described in item 4 of the patent application scope, wherein the first preset condition is that the thousand-yuan bills are used up, and the second preset condition is that the remaining thousand-dollar bills are greater than the system warning level.
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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TWM250259U (en) * 2003-08-18 2004-11-11 Ling-Hung Ding Sensing type automatic teller machine
US20100293417A1 (en) * 2009-05-14 2010-11-18 Wincor Nixdorf International Gmbh Device for centrally monitoring the operation of automated banking machines
CN102750777A (en) * 2012-06-13 2012-10-24 中国工商银行股份有限公司 Automatic teller machine (ATM) money box early warning method, device and system

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TWM250259U (en) * 2003-08-18 2004-11-11 Ling-Hung Ding Sensing type automatic teller machine
US20100293417A1 (en) * 2009-05-14 2010-11-18 Wincor Nixdorf International Gmbh Device for centrally monitoring the operation of automated banking machines
CN102750777A (en) * 2012-06-13 2012-10-24 中国工商银行股份有限公司 Automatic teller machine (ATM) money box early warning method, device and system

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