TWI581196B - An appointment processing device, an appointment processing method, an appointment processing program product, and a computer-readable recording medium having a reservation processing program - Google Patents

Description

預約處理裝置、預約處理方法、預約處理程式產品、及記錄有預約處理程式之電腦可讀取記錄媒體Reservation processing device, reservation processing method, reservation processing program product, and computer readable recording medium on which a reservation processing program is recorded

本發明之技術領域係關於一種可使符合用戶所指定之條件之設施的預約儘快成立之預約處理裝置等。The technical field of the present invention relates to a reservation processing device or the like which can set up a reservation for a facility that meets the conditions specified by the user as soon as possible.

先前，已知有如下之預約系統：經由通訊線路接收用戶藉由用戶終端而指定之條件，並預約符合條件之店鋪等設施。又，於專利文獻1中，揭示有如下技術：店鋪資訊管理系統獲取滿足自行動終端接收之預約條件之店鋪列表，繼而，於管理各店鋪之空缺資訊之預約確認系統中查詢店鋪列表中是否存在可預約之店鋪，將可預約之店鋪列表發送至行動終端。Conventionally, there has been known a reservation system that receives a condition specified by a user by a user terminal via a communication line, and reserves a facility such as a store that meets the conditions. Further, Patent Document 1 discloses a technique in which a shop information management system acquires a shop list that satisfies a reservation condition received from a mobile terminal, and then inquires whether or not a shop list exists in a reservation confirmation system that manages the vacancy information of each store. A shop that can be reserved to send a list of available reservations to the mobile terminal.

[先前技術文獻][Previous Technical Literature] [專利文獻][Patent Literature]

[專利文獻1]日本專利特開2009-116424號公報[Patent Document 1] Japanese Patent Laid-Open Publication No. 2009-116424

然而，於專利文獻1所記載之技術中，必需獲知預約確認系統中各店鋪之空缺資訊，因此若於各店鋪設置終端並構建空缺管理系統，則有產生極大之成本負擔之虞，又，於獲取上述店鋪列表之時間點，人(例如店鋪之工作人員)對包含於店鋪列表中之各店鋪確認空缺資訊之情形時，人之判斷或操作介入，而有直至預約成立為止需要較長之時間之虞。However, in the technique described in Patent Document 1, it is necessary to know the vacancy information of each store in the reservation confirmation system. Therefore, if a terminal is installed in each store and a vacancy management system is constructed, there is a great cost burden, and At the time of obtaining the above-mentioned store list, when a person (for example, a store staff member) confirms the vacancy information for each store included in the store list, the judgment or operation of the person is involved, and it takes a long time until the reservation is established. After that.

本發明係鑒於以上方面而完成，其目的在於提供一種無需管理店鋪等設施之空缺資訊之系統，可迅速決定預約設施之預約處理裝置等。The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a reservation processing device that can quickly determine a reservation facility without having to manage a vacancy information of a facility such as a store.

為解決上述課題，技術方案1係一種預約處理裝置，其特徵在於包括：預約條件資訊接收機構，其自預約用終端接收表示預約者對設施之預約條件之預約條件資訊；預約條件資訊發送機構，其對與複數個預約候補設施分別相對應之各設施終端，一起發送上述接收之預約條件資訊；可受理資訊接收機構，其自上述設施終端接收表示根據上述發送之預約條件資訊所示之預約條件而可進行受理的可受理資訊；及預約設施決定機構，其自與上述可受理資訊接收機構所接收之可受理資訊之發送源之設施終端相對應的預約候補設施中決定預約設施並加以輸出。In order to solve the above problems, a first aspect of the invention provides a reservation processing device, comprising: a reservation condition information receiving unit that receives, from a reservation terminal, reservation condition information indicating a reservation condition of a reservation to a facility; and a reservation condition information transmission unit; And transmitting, to each of the facility terminals corresponding to the plurality of reservation candidate facilities, the received reservation condition information; the receivable information receiving unit receiving, from the facility terminal, a reservation condition indicating that the reservation condition information is transmitted according to the transmission And the reservation facility determining means, and the reservation facility determining means determines the reservation facility from the reservation candidate facility corresponding to the facility terminal of the source of the receivable information received by the receivable information receiving institution, and outputs the reservation facility.

根據本發明，對複數個預約候補設施同時發送預約條件資訊，並自已發送有表示於該預約條件資訊所示之預約條件下可受理之可受理資訊的預約候補設施中決定預約設施。由此，與對於複數個預約候補設施依序查詢可否受理之情形相比，可縮短直至決定預約設施為止之時間。According to the present invention, the reservation condition information is simultaneously transmitted to the plurality of reservation candidate facilities, and the reservation facility is determined from the reservation candidate facilities that have received the receivable information that can be accepted under the reservation condition indicated by the reservation condition information. As a result, it is possible to shorten the time until the reservation facility is determined, compared to the case where the plurality of reservation candidate facilities sequentially check the admissibility.

技術方案2係如技術方案1之預約處理裝置，其中上述預約設施決定機構係將與上述可受理資訊接收機構最初所接收之可受理資訊之發送源之設施終端相對應的預約候補設施決定為預約設施。According to a second aspect of the invention, in the reservation processing device according to the first aspect of the invention, the reservation facility determining means determines the reservation candidate facility corresponding to the facility terminal of the transmission source of the receivable information received by the receivable information receiving unit as the reservation. facility.

根據本發明，自預約條件資訊之發送目的地之複數個預約候補設施中，將最先發送有可受理資訊之預約候補設施決定為預約設施。由此，預計可自欲使預約成立之設施較快地發送可受理資訊，故而可縮短直至決定預約設施為止的時間，從而可迅速地使預約成立。According to the present invention, among the plurality of reservation candidate facilities that are the destinations of the reservation condition information, the reservation candidate facility that has transmitted the receivable information first is determined as the reservation facility. Therefore, it is expected that the facility for which the reservation is established can be quickly transmitted, and the time until the reservation of the facility is determined can be shortened, so that the reservation can be quickly established.

技術方案4係如技術方案1之預約處理裝置，其中上述預約條件資訊接收機構自預約用終端進而接收表示用於特別指定預約者對於設施之優先順位之資訊的優先順位資訊，上述預約設施決定機構係於上述可受理資訊接收機構接收到可受理資訊時，於參照上述預約條件資訊接收機構所接收之優先順位資訊，而判定出與該可受理資訊之發送源之設施終端相對應之預約候補設施之優先順位不低於特定之順位之情形時，將與該可受理資訊之發送源之設施終端相對應之預約候補設施決定為預約設施。According to a fourth aspect of the invention, in the reservation processing device of the first aspect, the reservation condition information receiving unit receives, from the reservation terminal, priority information indicating priority information for specifying a priority of the reservation to the facility, the reservation facility decision institution. When the receivable information receiving institution receives the admissible information, it refers to the priority order information received by the reservation condition information receiving institution, and determines the reservation candidate facility corresponding to the facility terminal of the transmission source of the receivable information. When the priority order is not lower than the specific order, the reservation candidate facility corresponding to the facility terminal of the source of the receivable information is determined as the reservation facility.

根據本發明，於在接收到可受理資訊時，已發送有該可受理資訊之預約候補設施之優先順位不低於特定之順位之情形(特定之順位以上之情形)時，將已發送有該可受理資訊之預約候補設施決定為預約設施。由此，可使可受理之預約候補設施、即預約者所指定之優先順位不低於特定之順位(特定之順位以上)的預約候補設施之預約迅速成立。According to the present invention, when the receivable information is received, if the priority of the reservation candidate facility to which the receivable information has been transmitted is not lower than the specific order (in the case of a specific order or more), the The reservation waiting facility for admissible information is determined to be a reserved facility. As a result, the reservation candidate facility, that is, the appointment of the reservation candidate facility designated by the reservation candidate, which is not less than the specific rank (the specific rank or more), can be quickly established.

技術方案7係如技術方案1之預約處理裝置，其中上述預約條件資訊接收機構自預約用終端進而接收表示用於特別指定預約者對於設施之優先順位之資訊的優先順位資訊，上述預約處理裝置更包括應答資訊接收機構，其代替上述可受理資訊接收機構，自上述設施終端接收表示根據上述發送之預約條件資訊所示之預約條件而可進行受理或不可進行受理之應答資訊，上述預約設施決定機構係於上述應答資訊接收機構接收到表示可受理之應答資訊時，於參照上述接收之優先順位資訊，而判定出已自優先順位較發送了該應答資訊之設施終端所對應之預約候補設施高的所有預約候補設施所對應之設施終端接收了表示不可受理之應答資訊之情形時，將發送了表示該可受理之應答資訊之設施終端所對應之預約候補設施決定為預約設施。According to a seventh aspect of the invention, in the reservation processing device of the first aspect, the reservation condition information receiving unit further receives, from the reservation terminal, priority information indicating that the priority of the reservation is prior to the priority of the facility, the reservation processing device further In addition to the receivable information receiving unit, the response information receiving unit receives, from the facility terminal, response information indicating that the reservation condition indicated by the transmission of the reservation condition information is acceptable or not acceptable, and the reservation facility determining institution When the response information receiving unit receives the response information indicating acceptance, it refers to the received priority order information, and determines that the priority order is higher than the reservation candidate facility corresponding to the facility terminal that transmitted the response information. When the facility terminal corresponding to all the reservation candidate facilities receives the response information indicating the incompatibility, the reservation candidate facility corresponding to the facility terminal that has transmitted the receivable response information is determined as the reservation facility.

根據本發明，於接收到表示可受理之應答資訊時，當已自優先順位較發送了該應答資訊之預約候補設施高的所有預約候補設施接收了表示不可受理之應答資訊之情形時，將發送了該應答資訊之預約候補設施決定為預約設施。由此，可使尚未確定不可受理之預約候補設施中預約者所指定之優先順位最高之預約候補設施的預約迅速成立。According to the present invention, when receiving the response information indicating acceptance, when all the reservation candidate facilities having the higher priority than the reservation candidate facility that transmitted the response information have received the response information indicating the ineligibility, the transmission will be transmitted. The reservation candidate facility of the response information is determined as a reservation facility. As a result, it is possible to quickly establish an appointment of the reservation candidate facility having the highest priority assigned by the subscriber in the reservation candidate facility that has not been determined to be inadmissible.

技術方案9係如技術方案1之預約處理裝置，其更包括：預約候補設施列表發送機構，其對上述預約用終端發送列表資訊，該列表資訊係表示於上述預約條件資訊發送機構發送預約條件資訊後特定時間內上述可受理資訊接收機構所接收之可受理資訊之發送源之設施終端所對應的預約候補設施之列表；及選擇預約候補設施資訊接收機構，其自上述預約用終端接收表示由預約者自上述預約候補設施之列表中選擇之預約候補設施的選擇預約候補設施資訊；上述預約設施決定機構係將上述選擇預約候補設施資訊接收機構所接收之選擇預約候補設施資訊所示之由上述預約者選擇的預約候補設施決定為預約設施。The invention of claim 1 is the reservation processing device according to the first aspect of the invention, further comprising: a reservation candidate facility list transmission unit that transmits the list information to the reservation terminal, wherein the list information indicates that the reservation condition information transmission unit transmits the reservation condition information a list of reserved candidate facilities corresponding to the facility terminal of the source of the receivable information received by the information receiving institution in a predetermined period of time; and a selection candidate facility information receiving unit that receives the reservation from the reservation terminal The reservation reservation facility information selected by the reservation candidate facility selected from the list of the reservation candidate facilities; the reservation facility determination means indicates the reservation reservation facility information received by the selection reservation candidate facility information receiving means The reservation candidate facility selected by the person is determined to be a reservation facility.

根據本發明，將在特定時間內已發送有可受理資訊之預約候補設施中，由預約者選擇之預約候補設施決定為預約設施。由此，可受理預約者之預約之預約候補設施由特定時間而縮減，因此可藉由適當設定特定時間而縮短直至預約成立為止的時間，進而可迅速地使預約成立。According to the present invention, among the reservation candidate facilities that have transmitted the receivable information within the specific time, the reservation candidate facility selected by the reservation person is determined as the reservation facility. As a result, the reservation candidate facility that can accept the reservation of the reservation person is reduced by the specific time. Therefore, the time until the reservation is established can be shortened by appropriately setting the specific time, and the reservation can be quickly established.

技術方案14係一種預約處理方法，其特徵在於：其係藉由電腦而執行者，且包括如下步驟：自預約用終端接收表示預約者對設施之預約條件之預約條件資訊；對與複數個預約候補設施分別相對應之設施終端一起發送上述接收之預約條件資訊；自上述設施終端接收表示根據上述發送之預約條件資訊所示之預約條件而可進行受理的可受理資訊；及自與所接收之可受理資訊之發送源之設施終端相對應之預約候補設施中決定預約設施並加以輸出。The technical solution 14 is a reservation processing method, which is characterized in that it is executed by a computer, and includes the steps of: receiving, from the reservation terminal, reservation condition information indicating a reservation condition of the reservation to the facility; and making a plurality of reservations The candidate facility transmits the received reservation condition information together with the corresponding facility terminal; and receives, from the facility terminal, the admissible information that can be accepted according to the reservation condition indicated by the transmitted reservation condition information; and the received and received The reservation facility corresponding to the facility terminal that can receive the information source determines the reservation facility and outputs it.

技術方案15係一種電腦可讀取記錄媒體，其記錄有使電腦作為如下機構發揮功能之預約處理程式：預約條件資訊接收機構，其自預約用終端接收表示預約者對設施之預約條件之預約條件資訊；預約條件資訊發送機構，其對與複數個預約候補設施分別相對應之設施終端一起發送上述接收之預約條件資訊；可受理資訊接收機構，其自上述設施終端接收表示根據上述發送之預約條件資訊所示之預約條件而可進行受理的可受理資訊；及預約設施決定機構，其自與上述可受理資訊接收機構所接收之可受理資訊之發送源之設施終端相對應的預約候補設施中決定預約設施並加以輸出。The technical solution 15 is a computer-readable recording medium in which a reservation processing program for causing a computer to function as a reservation condition information receiving unit that receives a reservation condition indicating a reservation condition of a reservation from a reservation facility is received from a reservation terminal. a reservation condition information transmitting unit that transmits the received reservation condition information together with a facility terminal corresponding to each of the plurality of reservation candidate facilities; the receivable information receiving unit receives, from the facility terminal, a reservation condition indicating the transmission according to the above The admissibility information that can be accepted by the reservation condition indicated by the information; and the reservation facility decision institution, which is determined from the reservation candidate facility corresponding to the facility terminal of the source of the receivable information received by the receivable information receiving institution Reserve the facility and export it.

技術方案16係一種預約處理程式，其特徵在於：使電腦作為如下機構發揮功能：預約條件資訊接收機構，其自預約用終端接收表示預約者對設施之預約條件之預約條件資訊；預約條件資訊發送機構，其對與複數個預約候補設施分別相對應之設施終端一起發送上述接收之預約條件資訊；可受理資訊接收機構，其自上述設施終端接收表示根據上述發送之預約條件資訊所示之預約條件而可進行受理的可受理資訊；及預約設施決定機構，其自與上述可受理資訊接收機構所接收之可受理資訊之發送源之設施終端相對應的預約候補設施中決定預約設施並加以輸出。The technical solution 16 is a reservation processing program, which is characterized in that the computer functions as a reservation condition information receiving unit that receives reservation condition information indicating a reservation condition of the reservation by the reservation from the reservation terminal; The organization transmits the received reservation condition information together with the facility terminal corresponding to each of the plurality of reservation candidate facilities; the receivable information receiving unit receives, from the facility terminal, a reservation condition indicating that the reservation condition information is transmitted according to the transmission And the reservation facility determining means, and the reservation facility determining means determines the reservation facility from the reservation candidate facility corresponding to the facility terminal of the source of the receivable information received by the receivable information receiving institution, and outputs the reservation facility.

根據本發明，對複數個預約候補設施一起發送預約條件資訊，並自發送了表示於該預約條件資訊所示之預約條件下可進行受理之可受理資訊的預約候補設施中決定預約設施。由此，與對於複數個預約候補設施依序查詢可否受理之情形相比，可縮短直至決定預約設施為止的時間。According to the present invention, the reservation condition information is transmitted together with a plurality of reservation candidate facilities, and the reservation facility is determined from the reservation candidate facility that transmits the receivable information that can be accepted under the reservation condition indicated by the reservation condition information. As a result, it is possible to shorten the time until the reservation facility is determined, compared to the case where the plurality of reservation candidate facilities sequentially check the admissibility.

以下，參照圖式對本發明之實施形態進行詳細說明。再者，以下所說明之實施形態係將本發明應用於店鋪預約系統時之實施形態。Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Furthermore, the embodiment described below is an embodiment in which the present invention is applied to a store reservation system.

[1.第1實施形態][1. First embodiment]

[1.1.店鋪預約系統之構成及功能概要][1.1. Summary of the structure and function of the store reservation system]

首先，使用圖1對第1實施形態中之店鋪預約系統S之構成及功能概要進行說明。First, the configuration and function outline of the store reservation system S in the first embodiment will be described with reference to Fig. 1 .

圖1係表示第1實施形態中之店鋪預約系統S之概要構成之一例的圖。FIG. 1 is a view showing an example of a schematic configuration of a shop reservation system S in the first embodiment.

如圖1所示，店鋪預約系統S係包括如下部件而構成：用戶終端1(本發明之「預約用終端之一例)、預約管理伺服器2(本發明之「預約處理裝置」之一例)、店鋪終端3(本發明之「設施終端」之一例)、及結算管理伺服器4。預約管理伺服器2與用戶終端1、店鋪終端3及結算管理伺服器4可經由網路NW(Network)(例如，於通訊協定中使用TCP/IP(Transmission Control Protocol/Internet Protocol，傳輸控制協定/網際網路協定)等)相互收發資料。再者，網路NW由例如網際網路、專用通訊線路(例如，CATV(Community Antenna Television，社區共用天線電視)線路)、行動通訊網路(包含基地台等)、及閘道器等構建而成。As shown in FIG. 1, the shop reservation system S includes the following components: a user terminal 1 (an example of a reservation terminal of the present invention), a reservation management server 2 (an example of a "reservation processing device" of the present invention), The shop terminal 3 (an example of the "facilities terminal" of the present invention) and the settlement management server 4. The reservation management server 2, the user terminal 1, the shop terminal 3, and the settlement management server 4 can be connected via a network NW (for example, TCP/IP (Transmission Control Protocol/Internet Protocol) is used in the communication protocol. Internet Protocol, etc.) send and receive data to each other. Furthermore, the network NW is constructed by, for example, an Internet, a dedicated communication line (for example, a CATV (Community Antenna Television) line), a mobile communication network (including a base station, etc.), and a gateway device. .

預約管理伺服器2為提供店鋪預約網站之伺服器，包含例如具有Web伺服器、應用程式伺服器、及資料庫伺服器等功能之一個或複數個伺服器電腦。所謂店鋪預約網站，係於用戶之指定條件下，提供迅速使店鋪(特別是飲食店)之預約成立之服務之網站。The reservation management server 2 is a server that provides a shop reservation website, and includes, for example, one or a plurality of server computers having functions such as a web server, an application server, and a database server. The store reservation website provides a website that promptly makes a reservation for a store (especially a restaurant) under the conditions specified by the user.

圖2係表示預約管理伺服器2之概要構成例之方塊圖。FIG. 2 is a block diagram showing an example of a schematic configuration of the reservation management server 2.

如圖2所示，預約管理伺服器2大致係由通訊部21、記憶部22、及系統控制部23構成。As shown in FIG. 2, the reservation management server 2 is basically constituted by a communication unit 21, a storage unit 22, and a system control unit 23.

通訊部21與網路NW連接，且控制與用戶終端1、店鋪終端3及結算管理伺服器4等之通訊狀態。The communication unit 21 is connected to the network NW, and controls communication states with the user terminal 1, the shop terminal 3, the settlement management server 4, and the like.

記憶部22例如由硬碟驅動器等構成，且記憶OS(Operating System，作業系統)、伺服器程式(預約處理程式等)及各種資料。The storage unit 22 is constituted by, for example, a hard disk drive or the like, and stores an OS (Operating System), a server program (a reservation processing program, etc.), and various materials.

又，記憶部22中構建有用戶資料庫(DB(database))221、店鋪DB222及預約管理DB223等。Further, a user database (DB) 221, a shop DB 222, a reservation management DB 223, and the like are built in the storage unit 22.

圖3係表示登錄於各資料庫中之資訊之構成例之圖。FIG. 3 is a view showing an example of the configuration of information registered in each database.

於圖3(A)所示之用戶DB221中，與每位用戶建立關聯而登錄(記憶)有會員登錄於店鋪預約網站之用戶之用戶ID(Identification，標識符)、密碼、姓名、性別、地址、電話號碼、郵件位址、及***資訊(***公司、卡號、卡有效期限、持卡人)等用戶資訊。再者，會員登錄例如係通過藉由自用戶終端1對店鋪預約網站進行造訪而提供之會員登錄手續畫面進行，此時發放用戶ID。In the user DB 221 shown in FIG. 3(A), the user ID (Identification, identifier), password, name, gender, and address of the user who has registered the website with the member reservation is registered (memorized) in association with each user. User information such as phone number, mail address, and credit card information (credit card company, card number, card expiration date, cardholder). Further, the member registration is performed, for example, by the member registration procedure screen provided by the user terminal 1 visiting the store reservation website, and the user ID is issued at this time.

於圖3(B)所示之店鋪DB222中，與每家店鋪建立關聯而登錄有登錄於店鋪預約網站之店鋪(用戶可預約之店鋪)之店鋪ID、密碼、名稱、地址、電話號碼、郵件位址、類型、營業時間、定期休息日、容納人數、平均利用額、主頁之URL(Uniform Resource Locator，統一資源定位符)、用途等店鋪資訊。作為類型，例如登錄小酒館、拉麵店、意大利料理、法國料理、中國料理、日本料理、烤肉店、蕎麥麵店、茶館等。作為用途，例如登錄「與朋友」、「與戀人」、「與公司同事」、「接待」、「獨自一人」等。又，登錄於店鋪DB222之資訊於檢索用戶所預約之店鋪時利用。因此，除此處所列舉之店鋪資訊以外亦可預先登錄用戶檢索店鋪時有用之資訊。再者，店鋪之登錄例如係通過藉由自店鋪終端3對店鋪預約網站進行造訪而提供之店鋪登錄手續畫面進行，此時發放店鋪ID。In the store DB 222 shown in FIG. 3(B), the shop ID, password, name, address, telephone number, and mail of the shop (the shop that the user can make a reservation) registered in the shop reservation site are registered in association with each store. Store information such as address, type, business hours, regular rest days, capacity, average usage, URL of the homepage (Uniform Resource Locator), usage, etc. As a type, for example, a bistro, ramen, Italian, French, Chinese, Japanese, rotisserie, soba noodle shop, tea house, etc. For use, for example, "Friends with Friends", "With Lovers", "Colleagues with Company", "Reception", "Alone", etc. Further, the information registered in the store DB 222 is used when searching for a store reserved by the user. Therefore, in addition to the shop information listed here, information useful when the user searches for the store can be registered in advance. In addition, the registration of the shop is performed, for example, by the shop registration procedure screen provided by the shop terminal 3 visiting the shop reservation website, and the shop ID is issued at this time.

於圖3(C)所示之預約管理DB223中，登錄用於識別已成立之預約之預約ID、已預約之用戶之用戶ID、接收預約之店鋪之店鋪ID、預約時間、預約人數等與已成立之預約相關之預約資訊。再者，預約資訊係於店鋪預約網站上預約成立時登錄，此時發放預約ID。In the reservation management DB 223 shown in FIG. 3(C), the reservation ID for identifying the established reservation, the user ID of the reserved user, the shop ID of the shop receiving the reservation, the reservation time, the number of reservations, and the like are registered. Appointment information related to the appointment. Further, the reservation information is registered when the reservation is established on the shop reservation website, and the reservation ID is issued at this time.

系統控制部23係由CPU(Central Processing Unit，中央處理器)23a、ROM(Read Only Memory，唯讀記憶體)23b、RAM(Random Access Memory，隨機存取記憶體)23c等而構成。並且，系統控制部23係藉由CPU23a讀出並執行ROM23b或記憶部22中所記憶之伺服器程式，而作為本發明之預約條件資訊接收機構、預約條件資訊發送機構、可受理資訊接收機構、預約設施決定機構、預約成立機構、通知機構及預約成立通知機構等發揮功能，並進行下述之處理。The system control unit 23 is configured by a CPU (Central Processing Unit) 23a, a ROM (Read Only Memory) 23b, a RAM (Random Access Memory) 23c, and the like. Further, the system control unit 23 reads and executes the server program stored in the ROM 23b or the storage unit 22 by the CPU 23a, and serves as the reservation condition information receiving unit, the reservation condition information transmitting unit, and the receivable information receiving unit of the present invention. The reservation facility decision organization, the reservation establishment organization, the notification organization, and the reservation establishment notification mechanism function, and the following processing is performed.

用戶終端1為用戶通過店鋪預約網站預約店鋪時所使用之終端。用戶終端1雖未圖示，但包括例如控制部，其具有CPU、RAM、ROM等；記憶部，其具有快閃記憶體等；通訊部，其用於在與預約管理伺服器2等之間進行通訊；操作部，其藉由用戶而操作；及顯示部，其顯示自預約管理伺服器2提供之各種畫面(例如網頁)或e-mail(以下稱為「郵件」)。再者，對於用戶終端1，例如可應用行動電話、PDA(Personal Digital Assistant，個人數位助理)、行動遊戲機、PC(Personal Computer，個人電腦)等。又，於圖1中，僅顯示有一台用戶終端1，但可由複數台用戶終端1對預約管理伺服器2進行造訪。The user terminal 1 is a terminal used when a user makes a reservation through a shop reservation website. Although not shown, the user terminal 1 includes, for example, a control unit having a CPU, a RAM, a ROM, etc., a memory unit having a flash memory or the like, and a communication unit for being used between the reservation management server 2 and the like. Communication is performed; the operation unit is operated by the user; and the display unit displays various screens (for example, web pages) or e-mails (hereinafter referred to as "mails") provided from the reservation management server 2. Further, as the user terminal 1, for example, a mobile phone, a PDA (Personal Digital Assistant), a mobile game machine, a PC (Personal Computer), or the like can be applied. Further, in Fig. 1, only one user terminal 1 is displayed, but the reservation management server 2 can be visited by a plurality of user terminals 1.

店鋪終端3為於店鋪之工作人員進行與預約之接收相關之各種處理時所使用之終端。店鋪終端3雖未圖示，但包括例如：系統控制部，其具有CPU、RAM、ROM等；記憶部，其具有硬碟驅動器等；通訊部，其用於在與預約管理伺服器2等之間進行通訊；操作部，其藉由店鋪之工作人員而操作；及顯示部，其顯示自預約管理伺服器2提供之各種畫面(例如網頁)或郵件。再者，對於店鋪終端3，例如可應用PC、行動電話、PDA、行動遊戲機等。又，於圖1中，僅顯示有一台店鋪終端3，但與登錄於店鋪DB222之店鋪相應之店鋪終端3連接於網路NW。The store terminal 3 is a terminal used when the store staff performs various processes related to the reception of the reservation. The shop terminal 3 includes, for example, a system control unit including a CPU, a RAM, a ROM, etc., a memory unit having a hard disk drive, and the like, and a communication unit for the reservation management server 2 or the like. The communication is performed; the operation unit is operated by the staff of the store; and the display unit displays various screens (for example, web pages) or mails provided from the reservation management server 2. Further, for the shop terminal 3, for example, a PC, a mobile phone, a PDA, a mobile game machine, or the like can be applied. Further, in FIG. 1, only one shop terminal 3 is displayed, but the shop terminal 3 corresponding to the shop registered in the shop DB 222 is connected to the network NW.

結算管理伺服器4係基於自預約管理伺服器1接收之***資訊，由預約者進行對於特定額之金錢(例如取消費用相當額，預約店鋪之利用費用之一部分)之信用承認處理，且具有將處理結果回復至預約管理伺服器1之功能。結算管理伺服器4雖未圖示，但包括例如系統控制部，其具有CPU、RAM、ROM等；記憶部，其具有硬碟驅動器等；及通訊部，其用於在與預約管理伺服器2等之間進行通訊。記憶部中構建有用於信用承認處理等之各種DB。再者，於圖1中，僅顯示有一台結算管理伺服器4，但可針對店鋪預約系統S中可利用之每個卡公司設置結算管理伺服器4。The settlement management server 4 is based on the credit card information received from the reservation management server 1, and the reservation person performs credit recognition processing for a certain amount of money (for example, a part of the cancellation fee is a part of the reservation fee), and has The processing result is returned to the function of the reservation management server 1. Although not shown, the settlement management server 4 includes, for example, a system control unit having a CPU, a RAM, a ROM, etc., a memory unit having a hard disk drive or the like, and a communication unit for the reservation management server 2 Wait for communication between. Various DBs for credit recognition processing and the like are built in the memory unit. Further, in FIG. 1, only one settlement management server 4 is displayed, but the settlement management server 4 can be set for each card company available in the shop reservation system S.

[1.2.店鋪預約系統S中之店鋪預約處理][1.2. Store reservation processing in shop reservation system S]

其次，使用圖4對店鋪預約系統S中之店鋪預約處理進行說明。圖4係表示店鋪預約系統S於店鋪預約處理時之動作例之順位圖。再者，此處，為簡化說明，對僅一個用戶終端1造訪店鋪預約網站之情形進行說明。又，圖4所示之處理係於在用戶終端1與預約管理伺服器2之間向店鋪預約網站之登入處理完成時開始。Next, the shop reservation processing in the shop reservation system S will be described using FIG. 4. FIG. 4 is a sequence diagram showing an example of the operation of the store reservation system S at the time of shop reservation processing. Here, in order to simplify the description, a case where only one user terminal 1 visits a shop reservation website will be described. Further, the processing shown in FIG. 4 is started when the login processing of the shop reservation website between the user terminal 1 and the reservation management server 2 is completed.

若登入處理結束，則如圖4所示，預約管理伺服器2之系統控制部23對用戶終端1發送店鋪檢索畫面顯示資料(步驟S101)。與此相對，用戶終端1之系統控制部基於所接收之店鋪檢索畫面顯示資料使店鋪檢索畫面顯示於自身之顯示部(步驟S102)。於店鋪檢索畫面中，可輸入用戶終端1之用戶用於自登錄於店鋪預約系統S中之店鋪中縮減作為預約候補之店鋪之店鋪檢索條件。例如，可輸入作為預約對象之店鋪之包括地址在內的區域、類型、營業時間段等(只要為作為店鋪資訊而登錄於店鋪DB222中之資訊，則可包含於檢索條件中)店鋪檢索條件。又，亦可輸入位於用戶之現居地附近(例如300 m以內)之店鋪之條件作為店鋪檢索條件。When the login process is completed, as shown in FIG. 4, the system control unit 23 of the reservation management server 2 transmits the shop search screen display material to the user terminal 1 (step S101). On the other hand, the system control unit of the user terminal 1 displays the shop search screen on its own display unit based on the received shop search screen display material (step S102). In the shop search screen, the shop search condition for the user of the user terminal 1 to reduce the shop as the reservation candidate from the shop registered in the shop reservation system S can be input. For example, it is possible to input a region, a type, a business time period, and the like including the address of the shop to be reserved (as long as the information registered in the store DB 222 as the store information is included in the search condition). Further, the condition of the store located near the current residence of the user (for example, within 300 m) may be input as the shop search condition.

店鋪檢索畫面中用戶之店鋪檢索條件之輸入結束時，用戶終端1之系統控制部將包含表示所輸入之店鋪檢索條件之店鋪檢索條件資訊之店鋪檢索請求發送至預約管理伺服器2(步驟S103)。再者，作為店鋪檢索條件，於包含位於現居地附近之店鋪之條件之情形時，藉由用戶終端1所包括之GPS(Global Positioning System，全球定位系統)接收機而獲取之現居地點資訊被一併發送(於用戶終端1不包括GPS接收機之情形時，由用戶輸入現居地點資訊)。與此相對，預約管理伺服器2之系統控制部23係基於包含於所接收之店鋪檢索請求中之店鋪檢索條件資訊所示之店鋪檢索條件，進行店鋪檢索處理(步驟S104)。具體而言，系統控制部23係自登錄於店鋪DB222之店鋪中檢索滿足店鋪檢索條件之店鋪，基於檢索結果製成店鋪列表。再者，系統控制部23於接收上述之現居地點資訊之情形時，自現居地點資訊所示之地點檢索位於特定之範圍內之店鋪。此時，於店鋪列表中，可按照距現居地由近到遠之順位配置店鋪資訊。When the input of the shop search condition of the user in the shop search screen is completed, the system control unit of the user terminal 1 transmits a shop search request including the shop search condition information indicating the entered shop search condition to the reservation management server 2 (step S103). . In addition, as a store search condition, the location information obtained by the GPS (Global Positioning System) receiver included in the user terminal 1 when the condition of the store located near the current place is included. It is sent together (in the case where the user terminal 1 does not include the GPS receiver, the user inputs the location information). In contrast, the system control unit 23 of the reservation management server 2 performs shop search processing based on the shop search condition indicated by the shop search condition information included in the received shop search request (step S104). Specifically, the system control unit 23 searches for a store that satisfies the store search condition from the store registered in the store DB 222, and creates a store list based on the search result. Further, when receiving the above-mentioned home location information, the system control unit 23 searches for a store located within a specific range from the location indicated by the current location information. At this time, in the store list, the store information can be arranged in order from the nearest place to the current place.

繼而，預約管理伺服器2之系統控制部23將用於顯示與所製成之店鋪列表相對應之店鋪列表畫面之店鋪列表畫面顯示資料發送至用戶終端1(步驟S105)。與此相對，用戶終端1之系統控制部基於所接收之店鋪列表畫面顯示資料使店鋪列表畫面顯示於自身之顯示部(步驟S106)。Then, the system control unit 23 of the reservation management server 2 transmits the shop list screen display material for displaying the shop list screen corresponding to the created shop list to the user terminal 1 (step S105). On the other hand, the system control unit of the user terminal 1 displays the shop list screen on its own display unit based on the received shop list screen display material (step S106).

於店鋪列表畫面中，顯示滿足用戶藉由店鋪檢索畫面而輸入之店鋪檢索條件之店鋪一覽，並顯示店鋪資訊。於店鋪列表畫面中，由用戶自位於一覽中之店鋪中選擇期望預約之複數家店鋪(例如畫面內顯示有「請自一覽中選擇5家店鋪」之說明)。又，於店鋪列表畫面中，可輸入對於所預約之店鋪之預約條件(例如預約人數、預約時間(例如下午7時)、利用時間(例如3小時)等)。On the shop list screen, a list of stores that satisfy the shop search conditions input by the user through the shop search screen is displayed, and the shop information is displayed. In the shop list screen, the user selects a plurality of stores that are desired to be reserved from the stores located in the list (for example, a description of "Please select five stores from the list" is displayed on the screen). Further, on the shop list screen, it is possible to input a reservation condition (for example, a reservation number, a reservation time (for example, 7:00 pm), a use time (for example, three hours), etc.) for the reserved shop.

店鋪列表畫面中用戶之輸入結束後，用戶終端1之系統控制部將包含表示所選擇之複數家店鋪之店鋪選擇資訊、及表示預約條件之預約條件資訊之預約請求發送至預約管理伺服器2(步驟S107)。與此相對，預約管理伺服器2之系統控制部23自店鋪DB222獲取包含於所接收之預約請求中之店鋪選擇資訊所示之各店鋪之郵件位址，將記載有包含於預約請求中之預約條件資訊所示之預約條件之接收確認郵件發送至該郵件位址(步驟S108)。又，於接收確認郵件中，記載有表示應答畫面顯示資料之所處位置之URL，於可受理之情形時，店鋪之工作人員藉由造訪該URL而使應答畫面顯示，並藉由按下設置於應答畫面上之可受理按鈕而可對可受理進行應答。此時，只要在預約成立前將確保特定額(例如，取消費用相當額)之信貸範圍記載於接收確認郵件中，則店鋪之工作人員可放心作出可受理之判斷。再者，於圖4中，係以對一個店鋪終端3發送接收確認郵件之方式顯示，但亦可對由用戶所選擇之複數家店鋪分別所對應之店鋪終端3(即複數個店鋪終端)一起發送接收確認郵件。After the user input in the shop list screen is completed, the system control unit of the user terminal 1 transmits a reservation request including the shop selection information indicating the selected plurality of stores and the reservation condition information indicating the reservation condition to the reservation management server 2 ( Step S107). On the other hand, the system control unit 23 of the reservation management server 2 acquires the mail address of each store indicated by the shop selection information included in the received reservation request from the shop DB 222, and describes the reservation included in the reservation request. A confirmation confirmation mail of the reservation condition indicated by the condition information is transmitted to the mail address (step S108). Further, in the reception confirmation mail, a URL indicating the location of the information on the response screen is described, and when it is acceptable, the staff of the store displays the response screen by visiting the URL, and presses the setting by pressing the setting. The admissibility button can be answered on the response screen. At this time, as long as the credit range for securing a specific amount (for example, the cancellation fee equivalent amount) is recorded in the receipt confirmation email before the appointment is established, the store staff can safely make the judgment of admissibility. In addition, in FIG. 4, the confirmation confirmation mail is transmitted to one shop terminal 3, but it is also possible to be together with the shop terminal 3 (that is, a plurality of shop terminals) corresponding to the plurality of stores selected by the user. Send and receive confirmation emails.

與此相對，店鋪之工作人員藉由店鋪終端3確認受理確認郵件後，確認是否可於郵件中所記載之預約條件下受理。並且，於可受理之情形時，基於郵件中所記載之URL顯示應答畫面，並按下應答畫面之可受理按鈕。該輸入結束後，店鋪終端3之系統控制部將可受理資訊發送至預約管理伺服器2(步驟S109)。On the other hand, the store staff confirms the acceptance confirmation mail by the store terminal 3, and confirms whether it can be accepted under the reservation conditions described in the mail. Further, when it is acceptable, the response screen is displayed based on the URL described in the mail, and the accept button of the response screen is pressed. After the input is completed, the system control unit of the shop terminal 3 transmits the receivable information to the reservation management server 2 (step S109).

另一方面，預約管理伺服器2之系統控制部23在步驟S108之處理後，等待可受理資訊之接收。並且，自作為受理確認郵件之發送目的地之任意店鋪終端3接收可受理資訊後，判定預約狀態是否為「已決定」(步驟S110)。再者，表示預約狀態之資訊可於預約管理伺服器2之記憶體上管理，亦可記憶於特定之記憶裝置(例如記憶部22等)中。又，第1實施形態中之預約狀態於未決定預約店鋪之狀態下成為「未決定」，於已決定預約店鋪之狀態下成為「已決定」。即，於受理確認郵件發送至各店鋪終端3之時間點，預約狀態成為「未決定」。On the other hand, the system control unit 23 of the reservation management server 2 waits for reception of the receivable information after the processing of step S108. Then, after receiving the receivable information from any of the store terminals 3 that are the destinations of the acceptance confirmation mail, it is determined whether or not the reservation status is "determined" (step S110). Furthermore, the information indicating the reservation status can be managed on the memory of the reservation management server 2, or can be stored in a specific memory device (for example, the storage unit 22). In addition, in the state in which the reservation is not determined, the reservation state in the first embodiment is "not determined", and it is determined "in the state" when the reservation is determined. In other words, at the time when the acceptance confirmation mail is transmitted to each of the store terminals 3, the reservation status is "not determined".

預約管理伺服器2之系統控制部23於判定出預約狀態為「已決定」之情形時(步驟S110：是)，對已發送有可受理資訊之店鋪終端3(步驟S111)發送表示預約未成立(或者，預約設施已決定為其他店鋪)之預約不成立資訊。再者，作為由店鋪之工作人員按下上述之應答畫面之可受理按鈕之回應，可發送作為預約不成立資訊之一例之預約不成立畫面顯示資料，使預約不成立畫面顯示於店鋪終端3之顯示部。When the system control unit 23 of the reservation management server 2 determines that the reservation status is "determined" (step S110: YES), the shop terminal 3 that has transmitted the receivable information (step S111) transmits that the reservation is not established. (Or, the appointment facility has decided to be a different store). In response to the acceptance of the above-mentioned response screen by the staff of the store, it is possible to transmit the reservation non-establishment screen display material as an example of the reservation non-establishment information, and display the reservation non-establishment screen on the display unit of the shop terminal 3.

另一方面，於判定出預約狀態並非為「已決定」(即「未決定」)之情形時(步驟S110：否)，系統控制部23將與已發送有可受理資訊之店鋪終端3相對應之店鋪決定為預約店鋪，並且將預約狀態自「未決定」更新為「已決定」(步驟S112)。如此，系統控制部23係將受理確認郵件發送至店鋪終端3之後，將最初發送有可受理資訊之店鋪終端3之店鋪決定為預約店鋪。即，於店鋪終端3確認受理確認郵件之接收之店鋪之工作人員儘快發送可受理資訊，藉此使預約容易成立。On the other hand, when it is determined that the reservation state is not "determined" (ie, "not determined") (step S110: NO), the system control unit 23 corresponds to the shop terminal 3 that has transmitted the receivable information. The store determines to reserve the store, and updates the reservation status from "undecided" to "decided" (step S112). In this way, the system control unit 23 transmits the acceptance confirmation mail to the shop terminal 3, and then determines the shop in which the shop terminal 3 having the receivable information is first transmitted as the reserved shop. In other words, the staff of the store that confirms receipt of the confirmation email at the store terminal 3 transmits the receivable information as soon as possible, thereby making the reservation easy to establish.

繼而，預約管理伺服器2之系統控制部23係與結算管理伺服器4(圖4中未圖示)聯合進行信貸範圍確保處理(步驟S113)。具體而言，首先，預約管理伺服器2之系統控制部23藉由將自用戶DB221獲取之用戶之***資訊、及表示信貸要求額(例如，預約者取消預約時所產生之取消費用之相當額)之資訊發送至結算管理伺服器4，查詢可否信貸。與此相對，結算管理伺服器4之系統控制部進行信用承認處理(參照DB，確認***之有效性與可利用額之處理)。此時，結算管理伺服器4之系統控制部於***之有效性方面無問題，且於信貸要求額為可利用額以下之情形時判定為可信貸，於除此以外之情形時判定為不可信貸。並且，於判定為可信貸之情形時，結算管理伺服器4之系統控制部在進行確保信貸要求額之處理(DB之更新等)後，對預約管理伺服器2發送表示可信貸之可信貸資訊。另一方面，於判定為不可信貸之情形時，對預約管理伺服器2發送表示不可信貸之不可信貸資訊。Then, the system control unit 23 of the reservation management server 2 performs credit range securing processing in cooperation with the settlement management server 4 (not shown in FIG. 4) (step S113). Specifically, first, the system control unit 23 of the reservation management server 2 uses the credit card information of the user acquired from the user DB 221 and the credit request amount (for example, the cancellation fee incurred when the reservation cancels the reservation) The information is sent to the settlement management server 4 to check whether credit is available. On the other hand, the system control unit of the settlement management server 4 performs credit recognition processing (refer to the DB, and confirms the validity of the credit card and the available amount). At this time, the system control unit of the settlement management server 4 has no problem in the validity of the credit card, and is judged to be creditable when the credit request amount is less than the available amount, and is judged as non-credit in the other cases. . Further, when it is determined that the credit is available, the system control unit of the settlement management server 4 transmits the credit information indicating the credit to the reservation management server 2 after performing the process of securing the credit request amount (the update of the DB, etc.). . On the other hand, when it is determined that the credit is not possible, the reservation management server 2 transmits the non-credit information indicating that the credit is not available.

於自結算管理伺服器4接收到上述之不可信貸資訊之情形時，預約管理伺服器2之系統控制部23對於用戶終端1及店鋪終端3，進行表示不可信貸及結束店鋪預約處理之通知，並結束店鋪預約處理。另一方面，於自結算管理伺服器4接收到上述之可信貸資訊之情形時，系統控制部23將預約確認畫面顯示資料發送至用戶終端1(步驟S114)。預約確認畫面顯示資料為如下之顯示資料，即，用於顯示由用戶確認是否可使與藉由步驟S112之處理而決定之預約店鋪之預約成立之預約確認畫面。再者，於預約確認畫面中，亦可對用戶通知若取消預約會徵收取消費。When the self-settlement management server 4 receives the above-mentioned non-credit information, the system control unit 23 of the reservation management server 2 notifies the user terminal 1 and the shop terminal 3 that the non-credit and the store reservation processing are completed, and End shop reservation processing. On the other hand, when the above-mentioned credit information is received from the settlement management server 4, the system control unit 23 transmits the reservation confirmation screen display material to the user terminal 1 (step S114). The reservation confirmation screen display information is a display material for displaying a reservation confirmation screen for confirming whether or not the reservation of the reservation shop determined by the processing of step S112 can be confirmed by the user. Furthermore, in the reservation confirmation screen, the user can also be notified that the cancellation is charged for cancellation of the reservation.

與此相對，用戶終端1之系統控制部係基於所接收到之預約確認畫面顯示資料而使預約確認畫面顯示於自身之顯示部(步驟S115)。用戶藉由按下預約確認畫面內之同意按鈕，而可同意與預約店鋪之預約成立。按下同意按鈕後，用戶終端1之系統控制部對預約管理伺服器2發送表示同意用戶與預約店鋪之預約成立之同意資訊(步驟S116)。再者，由於預約店鋪為用戶所指定(選擇)之店鋪中之任一者，因此可省略向用戶徵求預約成立之同意之順位(步驟S114~步驟S116)，而立即使預約成立。On the other hand, the system control unit of the user terminal 1 displays the reservation confirmation screen on its own display unit based on the received reservation confirmation screen display material (step S115). By pressing the consent button in the reservation confirmation screen, the user can agree to the appointment with the reservation shop. When the consent button is pressed, the system control unit of the user terminal 1 transmits, to the reservation management server 2, consent information indicating that the reservation of the user and the reserved shop is established (step S116). In addition, since the reservation shop is one of the stores designated (selected) by the user, the order of the user's consent to the reservation establishment can be omitted (steps S114 to S116), and the reservation can be immediately established.

預約管理伺服器2之系統控制部23在接收同意資訊後進行預約成立處理(步驟S117)。具體而言，重新發放預約ID，將用戶之用戶ID、預約店鋪之店鋪ID、預約人數及預約時間建立關聯而登錄於預約管理DB223。繼而，系統控制部23將表示預約已成立之預約成立資訊(例如包含與用戶相關之資訊、與預約店鋪相關之資訊等)發送至用戶終端1及與預約店鋪相對應之店鋪終端3(步驟S118A、步驟S118B)，並結束店鋪預約處理。The system control unit 23 of the reservation management server 2 performs the reservation establishment process after receiving the consent information (step S117). Specifically, the reservation ID is reissued, and the user ID of the user, the shop ID of the reservation shop, the number of reservations, and the reservation time are associated with each other and registered in the reservation management DB 223. Then, the system control unit 23 transmits the reservation establishment information indicating that the reservation has been established (for example, information related to the user, information related to the reserved shop, etc.) to the user terminal 1 and the shop terminal 3 corresponding to the reserved shop (step S118A). Step S118B), and the shop reservation processing is ended.

如以上所說明般，根據第1實施形態，預約管理伺服器2之系統控制部23自用戶終端1接收表示用戶對店鋪之預約條件之預約條件資訊，並且對與複數家店鋪(本發明之「預約候補設施」之一例)分別相對應之店鋪終端3發送該接收之預約條件資訊。並且，將與最初發送有表示根據所發送之預約條件資訊所示之預約條件而可進行受理之可受理資訊的店鋪終端3相對應之店鋪決定為預約店鋪，從而使與用戶之預約成立。As described above, according to the first embodiment, the system control unit 23 of the reservation management server 2 receives the reservation condition information indicating the reservation condition of the user from the user terminal 1 and the plurality of stores (the present invention) In the example of the reservation candidate facility, the corresponding shop terminal 3 transmits the received reservation condition information. In addition, the shop corresponding to the shop terminal 3 that has received the receivable information that can be accepted based on the reservation condition indicated by the transmitted reservation condition information is determined as the reserved shop, and the reservation with the user is established.

根據第1實施形態之預約管理伺服器2，自預約條件資訊之發送目的地之複數家店鋪中，將與最先發送有可受理資訊之店鋪終端相對應之店鋪決定為預約店鋪。由此，預計自欲使預約成立之店鋪較快地發送可受理資訊，故而可縮短直至決定預約店鋪為止的時間，而可迅速地使預約成立。再者，發送預約條件資訊之店鋪終端3之數量越多越好，更快發送可受理資訊之可能性變高。According to the reservation management server 2 of the first embodiment, among the plurality of stores that are the destinations of the reservation condition information, the shop corresponding to the shop terminal that has transmitted the receivable information first is determined as the reserved shop. Therefore, it is expected that the shop that has made the reservation is required to transmit the receivable information faster, so that the time until the reservation of the shop is determined can be shortened, and the reservation can be quickly established. Furthermore, the greater the number of shop terminals 3 that transmit the reservation condition information, the higher the possibility of transmitting the receivable information faster.

又，於對於是否可自用戶徵收特定額(例如取消費用相當額之金錢)而基於該用戶之***資訊(本發明之「預約者資訊」之一例)進行之信用承認處理之結果為可徵收該特定額之判定結果之情形時，預約管理伺服器2之系統控制部23使預約成立。藉此，即便於用戶未利用所預約之店鋪之情形時(例如取消預約之情形時)，亦可自用戶徵收特定額，故而店鋪可放心受理預約。再者，關於自用戶徵收之特定額，例如可為店鋪預約系統S之系統利用費用(店鋪預約系統S自店鋪徵收之利用費用相當額)。又，若店鋪之利用費用為「單價×人數×時間」，則可為其一部分(例如，最初之1小時之人數之利用費用相當額)，另一方面，若設施利用費用為定額，則可亦為其全額。Further, as a result of the credit recognition processing based on the credit card information of the user (an example of "reservative information" of the present invention), it is possible to collect the credit amount information (for example, the cancellation fee equivalent amount) from the user. In the case of the determination result of the specific amount, the system control unit 23 of the reservation management server 2 makes the reservation. Thereby, even if the user does not use the reserved store (for example, when the reservation is cancelled), the user can collect a specific amount, and the store can accept the reservation with confidence. In addition, the specific amount collected from the user can be, for example, the system usage fee of the store reservation system S (the store reservation system S is equivalent to the usage fee collected from the store). In addition, if the usage fee of the store is "unit price × number of people × time", it may be a part of it (for example, the usage fee of the first hour is equal), and if the facility utilization fee is a fixed amount, Also for its full amount.

又，預約管理伺服器2之系統控制部23係自用戶終端1接收表示由用戶所指定(選擇)之複數家店鋪之店鋪選擇資訊(本發明之「指定設施資訊」之一例)，並且對與所接收之店鋪選擇資訊所示之複數家店鋪分別相對應之店鋪終端3發送預約條件資訊。藉此，自用戶所指定(選擇)之店鋪中決定預約店鋪，故而可縮減用戶預先決定為預約店鋪之店鋪，可放心申請預約。Further, the system control unit 23 of the reservation management server 2 receives, from the user terminal 1, shop selection information (an example of "designated facility information" of the present invention) of a plurality of stores designated (selected) by the user, and The shop terminal 3 corresponding to each of the plurality of stores indicated by the received shop selection information transmits the reservation condition information. In this way, the shop is determined by the shop designated (selected) by the user, so that the shop where the user has previously decided to reserve the shop can be reduced, and the reservation can be requested with confidence.

又，預約管理伺服器2之系統控制部23係自用戶終端1接收表示用戶所指定之店鋪檢索條件(本發明之「檢索條件」之一例)之店鋪檢索條件資訊(「檢索條件資訊」之一例)，生成滿足該店鋪檢索條件資訊所示之店鋪檢索條件之店鋪列表，並對用戶終端1發送該店鋪列表。並且，預約管理伺服器2之系統控制部23係自用戶終端1接收表示由用戶自店鋪列表指定(選擇)之複數家店鋪之店鋪選擇資訊。藉此，由用戶指定店鋪檢索條件，從而將滿足該店鋪檢索條件之店鋪之列表發送至用戶終端1。由此，用戶可基於店鋪檢索條件自已縮減之店鋪之列表中容易選擇成為預約條件資訊之發送目的地之店鋪(本發明之「預約候補設施」之一例)。Further, the system control unit 23 of the reservation management server 2 receives an example of the shop search condition information ("search condition information") indicating the shop search condition (an example of "search condition" of the present invention) specified by the user from the user terminal 1. And generating a shop list that satisfies the shop search condition indicated by the shop search condition information, and transmits the shop list to the user terminal 1. Further, the system control unit 23 of the reservation management server 2 receives, from the user terminal 1, shop selection information indicating a plurality of stores designated (selected) by the user from the shop list. Thereby, the store search condition is specified by the user, and the list of the stores satisfying the store search condition is transmitted to the user terminal 1. In this way, the user can easily select a store that is the destination of the reservation condition information from the list of stores that have been reduced based on the store search condition (an example of the "reservation candidate facility" of the present invention).

[1.3.第1實施形態之變形例][1.3. Modification of the first embodiment]

再者，於上述步驟S112中決定預約店鋪之情形，或上述步驟SI17中使預約成立之情形時，可將表示該預約成立(即，預約店鋪決定，或預約成立)之資訊通知到發送預約條件資訊之店鋪終端3(特別是未發送有可受理資訊之店鋪終端3)。藉此，接收到預約條件資訊之店鋪之工作人員可早先獲知將其他店鋪決定為預約店鋪或與其他店鋪之預約成立。由此，店鋪之工作人員對於接收到預約條件資訊，可容易判斷是否可受理或是否必需確認，或者是否必需發送可受理資訊。即，店鋪之工作人員不進行無用之作業便可完成。於此情形時，以將與自用戶終端1接收之預約請求相關之項目(例如預約請求之識別資訊、用戶ID、所選擇之店鋪之店鋪ID、預約時間、預約人數、狀態資訊)預先暫時記憶於特定之記憶機構(例如預約管理DB223)之方式構成即可。In the case where the reservation is determined in the above-described step S112, or when the reservation is established in the above-described step S17, the information indicating that the reservation is established (that is, the reservation is determined or the reservation is established) may be notified to the transmission reservation condition. The shop terminal 3 of the information (especially the shop terminal 3 that does not send the receivable information). Thereby, the staff of the store that has received the reservation condition information can be informed earlier that the other store is determined to be a reserved shop or a reservation with another store is established. Thereby, the staff of the store can easily determine whether or not it is acceptable or not, or whether it is necessary to transmit the receivable information, in response to receiving the reservation condition information. That is, the store staff can do it without performing useless work. In this case, the items related to the reservation request received from the user terminal 1 (for example, the identification information of the reservation request, the user ID, the shop ID of the selected shop, the reservation time, the number of reservations, and the status information) are temporarily stored in advance. It may be configured in a specific memory mechanism (for example, reservation management DB 223).

又，防止上述步驟S106中用戶無法選擇複數家店鋪之情形(例如，因一覽中包含多家店鋪而猶豫之情形等)，而可於預約管理伺服器2側設置選擇店鋪之選項。於用戶選擇該選項之情形時，預約管理伺服器2之系統控制部23自位於一覽中之店鋪中自動選擇滿足特定條件之店鋪。例如，按照靠近用戶之現居地之順位選擇5家店鋪，或選擇過去之預約成立件數較多之店鋪(可針對該用戶，亦可針對會員登錄之所有用戶)。Further, in the case where the user cannot select a plurality of stores in the above-described step S106 (for example, a situation in which a plurality of stores are included in the list), the option of selecting a shop can be set on the side of the reservation management server 2. When the user selects the option, the system control unit 23 of the reservation management server 2 automatically selects a store that satisfies the specific condition from the store located in the list. For example, select five stores in the order of the user's current residence, or select a store with a larger number of reservations in the past (for this user, all users who log in to the member).

又，進行信貸範圍確保處理(步驟S113)之時間例如只要為於存在取消預約之情形時在預約成立前能夠確認可徵收取消費用相當額即可，因此可如第1實施形態般於決定預約店鋪之後進行，例如亦可於登入時進行。In addition, the time for the credit range securing process (step S113) can be determined, for example, in the case where there is a cancel reservation, and it can be confirmed that the cancellation fee can be collected before the reservation is established. Therefore, the shop can be determined as in the first embodiment. This can be done later, for example, at the time of login.

又，亦可代替使用***資訊之信貸範圍確保處理(步驟S113)，而預先於用戶DB221中登錄用戶之帳號等金融機構資訊(本發明之「預約者資訊」之一例)作為用戶資訊，在使預約成立之前自該帳戶轉帳特定金額(例如取消費用相當額)，於預約店鋪中利用服務時返還所轉帳之金額。又，亦可於用戶具有網際網路上所使用且可換算成金錢之積分之情形時，預先將該積分之帳號等積分相關資訊(本發明之「預約者資訊」之一例)登錄於用戶DB221，在使預約成立之前自該積分之帳戶轉帳特定數(例如取消費用相當量)之積分，於預約店鋪中利用服務時返還該轉帳之積分。In addition, instead of using the credit range securing process of the credit card information (step S113), the user information such as the account number of the user (an example of "reservative information" of the present invention) of the user's account is registered in advance as the user information. The amount of the transfer is refunded from the account before the appointment is established (for example, the cancellation fee is equivalent), and the amount transferred is refunded when the service is used in the reserved store. In addition, when the user has a point that can be converted into money in the Internet, the point-related information such as the account number of the point (an example of the "reservation person information" of the present invention) can be registered in the user DB 221 in advance. The points from the account transfer specific number (for example, the cancellation fee equivalent) before the appointment is established, and the points of the transfer are returned when the service is used in the reserved store.

又，於第1實施形態中，構成為用戶終端1在登入處理後基於用戶所輸入之店鋪檢索條件獲取店鋪列表，但例如亦可構成為，預先將用戶經常利用之店鋪之列表登錄於預約管理伺服器2，登入處理後，自該列表中由用戶選擇期望預約之複數家店鋪(發送預約條件之店鋪)。藉此，可節省用戶輸入店鋪檢索條件之時間。In the first embodiment, the user terminal 1 acquires the shop list based on the shop search condition input by the user after the login process. For example, the user terminal 1 may be configured to register the list of stores frequently used by the user in the reservation management. The server 2, after the login process, selects a plurality of stores (stores that send the reservation conditions) that are desired to be reserved by the user from the list. Thereby, the time for the user to input the store search condition can be saved.

又，於第1實施形態中，預約管理伺服器2之系統控制部23構成為，由用戶自店鋪列表中選擇成為受理確認郵件之發送目的地之店鋪，並且接收表示該選擇之店鋪之店鋪選擇資訊，但例如亦可構成為，接收表示用戶藉由「滿足所設定之檢索條件之所有店鋪」、或「所指定之類型之店鋪即預先已選擇作為中意之店鋪之所有店鋪」等條件而指定之店鋪之資訊(本發明之「指定設施資訊」之一例)，並且對與由用戶所指定之店鋪相對應之店鋪終端3發送受理確認郵件。Further, in the first embodiment, the system control unit 23 of the reservation management server 2 is configured such that the user selects a shop that is the destination of the acceptance confirmation mail from the list of the stores, and receives the shop selection indicating the selected shop. For example, it may be configured to receive a condition indicating that the user has specified "all the stores that satisfy the set search conditions" or "all the stores of the designated type, that is, all the stores that have been selected as the stores of the company". The information of the store (an example of "designated facility information" of the present invention) transmits an acceptance confirmation mail to the store terminal 3 corresponding to the store designated by the user.

又，於第1實施形態中，作為本發明之設施，以店鋪(特別是飲食店)為例進行了說明，但並不限定於店鋪而可應用所有設施(例如卡拉OK店、停車場等)。In the first embodiment, a shop (especially a restaurant) has been described as an example of the facility of the present invention. However, it is not limited to a store and all facilities (for example, a karaoke shop, a parking lot, etc.) can be applied.

又，於第1實施形態中，當店鋪之工作人員將可受理資訊發送至預約管理伺服器2之情形時，自受理確認郵件中所記載之URL造訪應答畫面顯示資料，並經由應答畫面發送，但亦可藉由僅將受理確認郵件回復至預約管理伺服器2而發送可受理資訊。又，亦可預先於上述URL中附加用於識別店鋪之參數(例如對店鋪ID進行編碼而成之字符串等)，以對與該URL相對應之鏈接目的地之造訪而發送可受理資訊。Further, in the first embodiment, when the staff of the store transmits the receivable information to the reservation management server 2, the URL is displayed on the response screen displayed in the acceptance confirmation email, and is transmitted via the response screen. However, it is also possible to transmit the receivable information by returning only the acceptance confirmation mail to the reservation management server 2. Further, a parameter for identifying a store (for example, a character string in which a shop ID is encoded) may be added to the URL in advance, and the receivable information may be transmitted by a visit to a link destination corresponding to the URL.

[2.第2實施形態][2. Second embodiment]

[2.1.店鋪預約系統之構成及功能概要][2.1. Summary of the structure and function of the store reservation system]

第2實施形態中之店鋪預約系統之構成及功能概要與第1實施形態相同，故而省略說明。再者，第2實施形態中之系統控制部23係藉由CPU23a讀出並執行記憶於ROM23b或記憶部22之伺服器程式，而作為本發明之預約條件資訊接收機構、預約條件資訊發送機構、可受理資訊接收機構、應答資訊接收機構、預約設施決定機構、預約成立機構、通知機構及預約成立通知機構等發揮功能，並進行下述之處理。The configuration and function outlines of the shop reservation system in the second embodiment are the same as those in the first embodiment, and thus the description thereof is omitted. In addition, the system control unit 23 in the second embodiment reads and executes the server program stored in the ROM 23b or the storage unit 22 by the CPU 23a, and serves as the reservation condition information receiving unit and the reservation condition information transmitting unit of the present invention. The function of receiving the information receiving institution, the response information receiving institution, the reservation facility determining institution, the appointment establishment institution, the notification institution, and the reservation establishment notification mechanism, and the like, and performing the following processing.

[2.2.店鋪預約系統S中之店鋪預約處理][2.2. Store reservation processing in shop reservation system S]

繼而，使用圖5及圖6對店鋪預約系統S中之店鋪預約處理進行說明。圖5及圖6係表示店鋪預約系統S於店鋪預約處理時之動作例之順位圖。再者，此處，為簡化說明，對僅一個用戶終端1造訪店鋪預約網站之情形進行說明。又，圖5及圖6所示之處理係當在用戶終端1與預約管理伺服器2之間向店鋪預約網站之登入處理完成時開始。Next, the shop reservation processing in the shop reservation system S will be described with reference to FIGS. 5 and 6 . FIG. 5 and FIG. 6 are views showing a sequence of operations of the store reservation system S at the time of shop reservation processing. Here, in order to simplify the description, a case where only one user terminal 1 visits a shop reservation website will be described. Further, the processing shown in FIGS. 5 and 6 is started when the login processing of the shop reservation website is completed between the user terminal 1 and the reservation management server 2.

首先，步驟S201~步驟S204之處理與第1實施形態中之步驟S101~步驟S104之處理相同，故而省略說明。First, the processing of steps S201 to S204 is the same as the processing of steps S101 to S104 in the first embodiment, and thus the description thereof is omitted.

繼而，預約管理伺服器2之系統控制部23將用於顯示與所製成之店鋪列表相對應之店鋪列表畫面之店鋪列表畫面顯示資料發送至用戶終端1(步驟S205)。與此相對，用戶終端1之系統控制部係基於所接收之店鋪列表畫面顯示資料而使店鋪列表畫面顯示於自身之顯示部(步驟S206)。Then, the system control unit 23 of the reservation management server 2 transmits the shop list screen display material for displaying the shop list screen corresponding to the created shop list to the user terminal 1 (step S205). On the other hand, the system control unit of the user terminal 1 displays the shop list screen on its own display unit based on the received shop list screen display material (step S206).

於店鋪列表畫面中，顯示滿足用戶藉由店鋪檢索畫面而輸入之店鋪檢索條件之店鋪之一覽，並且顯示店鋪資訊。又，於第2實施形態中之店鋪列表畫面中，由用戶自位於一覽中之店鋪中選擇期望預約之複數家店鋪，並且指定優先順位(例如，於畫面內顯示有「請自一覽中選擇5家店鋪，並指定所選擇之店鋪之優先順位」之說明)。又，於店鋪列表畫面中，可輸入對於所預約之店鋪之預約條件(例如預約人數、預約時間(例如下午7時)、利用時間(例如3小時)等)。On the shop list screen, a list of stores satisfying the shop search conditions input by the user through the shop search screen is displayed, and the shop information is displayed. In the shop list screen of the second embodiment, the user selects a plurality of stores that are desired to be reserved from the stores located in the list, and assigns a priority order (for example, "Please select from the list" on the screen. Home shop, and specify the priority of the selected store"". Further, on the shop list screen, it is possible to input a reservation condition (for example, a reservation number, a reservation time (for example, 7:00 pm), a use time (for example, three hours), etc.) for the reserved shop.

店鋪列表畫面中用戶之輸入結束後，用戶終端1之系統控制部將包含表示所選擇之複數家店鋪之店鋪選擇資訊、表示所指定之優先順位之優先順位資訊、及表示預約條件之預約條件資訊之預約請求發送至預約管理伺服器2(步驟S207)。與此相對，預約管理伺服器2之系統控制部23將包含於所接收之預約請求中之優先順位資訊記憶於記憶部22，又，自店鋪DB222獲取店鋪選擇資訊所示之各店鋪之郵件位址，將記載有預約請求中所含之預約條件資訊所示之預約條件之受理確認郵件發送至該郵件位址(步驟S208)。又，受理確認郵件中記載表示應答畫面顯示資料之所處位置之URL，於可受理之情形時，店鋪之工作人員藉由造訪該URL而使應答畫面顯示，並藉由按下設置於應答畫面上之可受理按鈕而可應答可接收。此時，只要在預約成立前將確保特定額(例如取消費用相當額)之信貸範圍記載於受理確認郵件中，則店鋪之工作人員可放心作出可接收之判斷。再者，於圖5中，係以對一個店鋪終端3發送受理確認郵件之方式顯示，但亦可對與由用戶而選擇之複數家店鋪分別相對應之店鋪終端3(即複數個店鋪終端)一起發送受理確認郵件。After the user input in the shop list screen is completed, the system control unit of the user terminal 1 includes shop selection information indicating the selected plurality of stores, priority order information indicating the designated priority order, and reservation condition information indicating the reservation condition. The reservation request is transmitted to the reservation management server 2 (step S207). On the other hand, the system control unit 23 of the reservation management server 2 memorizes the priority order information included in the received reservation request in the memory unit 22, and acquires the mail position of each shop indicated by the shop selection information from the shop DB 222. At the address, an acceptance confirmation mail indicating the reservation condition indicated by the reservation condition information included in the reservation request is transmitted to the mail address (step S208). Further, in the acceptance confirmation mail, the URL indicating the location of the information on the response screen is displayed, and when it is acceptable, the staff of the store displays the response screen by visiting the URL, and presses the setting on the response screen. The above acceptable button can be answered and accepted. At this time, as long as the credit range for ensuring a specific amount (for example, the cancellation fee equivalent amount) is recorded in the acceptance confirmation email before the appointment is established, the store staff can safely make acceptable judgments. In addition, in FIG. 5, although the acceptance confirmation mail is sent to one store terminal 3, the shop terminal 3 corresponding to the plural shop selected by the user (that is, a plurality of shop terminals) may be used. Send the acceptance confirmation email together.

轉移至圖6，店鋪之工作人員藉由店鋪終端3確認受理確認郵件後，確認是否可於郵件中所記載之預約條件下受理。並且，於可受理之情形時，基於郵件中所記載之URL使應答畫面顯示，並按下應答畫面之可受理按鈕。該輸入結束後，店鋪終端3之系統控制部將應答資訊(可受理)發送至預約管理伺服器2(步驟S209)。When it is transferred to FIG. 6, the store staff confirms the acceptance confirmation mail by the store terminal 3, and confirms whether it can be accepted under the reservation conditions described in the mail. Further, when it is acceptable, the response screen is displayed based on the URL described in the mail, and the accept button of the response screen is pressed. When the input is completed, the system control unit of the shop terminal 3 transmits the response information (acceptable) to the reservation management server 2 (step S209).

另一方面，預約管理伺服器2之系統控制部23於步驟S208之處理後，等待應答資訊(可受理)之接收。並且，自作為受理確認郵件之發送目的地之任意店鋪終端3接收應答資訊(可受理)後，判定預約狀態是否為「未決定」(步驟S210)。再者，表示預約狀態之資訊可於預約管理伺服器2之記憶體上管理，亦可記憶於特定之記憶裝置(例如記憶部22等)。又，第2實施形態中之預約狀態於未決定預約店鋪之狀態下成為「未決定」，於經過特定時間之階段更新為「經過特定時間」，於已決定預約店鋪之狀態下成為「已決定」。即，於將受理確認郵件發送至各店鋪終端3之時間點，預約狀態成為「未決定」。On the other hand, the system control unit 23 of the reservation management server 2 waits for the reception of the response information (acceptable) after the processing of step S208. Then, after receiving any response information (acceptable) from any shop terminal 3 that is the destination of the acceptance confirmation mail, it is determined whether or not the reservation status is "not determined" (step S210). Furthermore, the information indicating the reservation status can be managed on the memory of the reservation management server 2, or can be stored in a specific memory device (for example, the storage unit 22). In addition, the reservation state in the second embodiment is "undetermined" in the state where the reserved shop is not determined, and is updated to "a specific time" after a certain period of time elapses, and becomes "determined" when the shop is determined to be reserved. "." In other words, at the time of transmitting the acceptance confirmation mail to each of the store terminals 3, the reservation status is "not determined".

於判定出預約狀態並非為「未決定」之情形時(步驟S210：否)，預約管理伺服器2之系統控制部23對已發送有應答資訊(可受理)之店鋪終端3發送表示預約未成立(或者，已經過特定時間、預約設施於其他店鋪已決定)之預約不成立資訊(步驟S211)。再者，作為由店鋪之工作人員按下上述之應答畫面之可受理按鈕之回應，可發送作為預約不成立資訊之一例之預約不成立畫面顯示資料，使預約不成立畫面顯示於店鋪終端3之顯示部。When it is determined that the reservation status is not "undetermined" (step S210: NO), the system control unit 23 of the reservation management server 2 transmits to the shop terminal 3 that has transmitted the response information (acceptable) that the reservation is not established. (Or, the reservation has not passed the specific time, the reservation facility has been decided in another store), the information is not established (step S211). In response to the acceptance of the above-mentioned response screen by the staff of the store, it is possible to transmit the reservation non-establishment screen display material as an example of the reservation non-establishment information, and display the reservation non-establishment screen on the display unit of the shop terminal 3.

另一方面，於判定出預約狀態為「未決定」之情形時(步驟S210：是)，系統控制部23將與已發送有應答資訊(可受理)之店鋪終端3相對應之店鋪之店鋪ID記憶於記憶部22(步驟S212)。再者，圖6所示之各處理係於直至判定圖7之步驟S213中已經過特定時間之期間，每次接收應答資訊(可受理)時進行。On the other hand, when it is determined that the reservation status is "not determined" (step S210: YES), the system control unit 23 sets the shop ID of the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable). It is stored in the storage unit 22 (step S212). Further, each processing shown in FIG. 6 is performed every time a response time (receivable) is received until a certain time has elapsed in step S213 of FIG.

又，系統控制部23自進行步驟S208之處理(參照圖5)之時間點起計測時間，並判定是否已經過特定時間(例如3分鐘)(圖7之步驟S213)。特定時間之長短可預先由預約管理伺服器2之管理者設定，亦可由用戶指定。於判定出未經過特定時間之情形時(步驟S213：否)，系統控制部23繼續等待應答資訊(可受理)之接收(參照圖6)。並且，於判定出已經過特定時間之情形時(步驟S213：是)，系統控制部23參照自用戶終端1接收預約請求時(參照圖5之步驟S207)記憶於記憶部22之優先順位資訊所示之優先順位，將與步驟S212中所記憶之店鋪ID相對應之店鋪(即，已發送有應答資訊(可受理)之店鋪)中，優先順位最高之店鋪決定為預約店鋪(步驟S214)。繼而，系統控制部23將預約狀態自「未決定」更新為「已決定」(步驟S215)。Moreover, the system control unit 23 measures the time from the time point when the process of step S208 (see FIG. 5) is performed, and determines whether or not a specific time (for example, three minutes) has elapsed (step S213 of FIG. 7). The length of the specific time may be set in advance by the administrator of the reservation management server 2 or may be specified by the user. When it is determined that the specific time has not elapsed (step S213: No), the system control unit 23 continues to wait for the reception of the response information (acceptable) (see FIG. 6). When it is determined that the specific time has elapsed (step S213: YES), the system control unit 23 refers to the priority order information stored in the storage unit 22 when receiving the reservation request from the user terminal 1 (refer to step S207 of FIG. 5). In the shop that corresponds to the shop ID stored in step S212 (that is, the shop that has transmitted the response information (acceptable)), the shop with the highest priority is determined as the reserved shop (step S214). Then, the system control unit 23 updates the reservation status from "undetermined" to "decided" (step S215).

如此，系統控制部23在將受理確認郵件發送至店鋪終端3後，將特定時間內已發送有應答資訊(可受理)之店鋪終端3之店鋪中，用戶所指定之優先順位最高之店鋪決定為預約店鋪。再者，於已決定預約店鋪之情形時，系統控制部23可對已發送有應答資訊(可受理)之店鋪終端3、即未發送預約不成立資訊之店鋪終端3發送預約不成立資訊。藉此，已發送有應答資訊(可受理)之店鋪之工作人員可獲知自身店鋪未預約。When the reception confirmation mail is transmitted to the store terminal 3, the system control unit 23 determines, in the store of the store terminal 3 that has transmitted the response information (acceptable) within the specific time, the shop with the highest priority assigned by the user. Book a store. Further, when it is determined that the shop is reserved, the system control unit 23 can transmit the reservation non-establishment information to the shop terminal 3 that has transmitted the response information (acceptable), that is, the shop terminal 3 that has not transmitted the reservation non-establishment information. In this way, the staff of the store that has sent the response information (acceptable) can know that the store is not reserved.

結束步驟S215之處理後，返回至圖5，預約管理伺服器2之系統控制部23與結算管理伺服器4(圖5中未圖示)聯合進行信貸範圍確保處理(步驟S216)。步驟S216~步驟S221A、步驟S221B之處理與第1實施形態中之步驟S113~步驟S118A、步驟S118B之處理相同，故而省略說明。再者，步驟S217之處理中所發送之預約確認畫面顯示資料係用於顯示將是否可使與步驟S214(參照圖7)之處理中所決定之預約店鋪之預約成立向用戶確認之預約確認畫面之顯示資料。After the process of step S215 is completed, the process returns to FIG. 5. The system control unit 23 of the reservation management server 2 cooperates with the settlement management server 4 (not shown in FIG. 5) to perform the credit range securing process (step S216). The processing of steps S216 to S221A and step S221B is the same as the processing of steps S113 to S118A and step S118B in the first embodiment, and thus the description thereof is omitted. Further, the reservation confirmation screen display data transmitted in the process of step S217 is for displaying a reservation confirmation screen for confirming whether or not the reservation of the reserved shop determined in the process of step S214 (refer to FIG. 7) can be confirmed to the user. Display information.

如以上所說明般，根據第2實施形態，預約管理伺服器2之系統控制部23自用戶終端1接收表示用戶對店鋪之預約條件之預約條件資訊、及表示用戶對店鋪之優先順位之優先順位資訊，對與複數家店鋪分別相對應之店鋪終端3發送該接收到之預約條件資訊。並且，將在特定時間內已發送有表示根據預約條件資訊所示之預約條件而可進行受理之應答資訊(可受理)的店鋪終端3所對應之店鋪、即優先順位資訊所示之優先順位最高之店鋪決定為預約店鋪，從而使與用戶之預約成立。As described above, according to the second embodiment, the system control unit 23 of the reservation management server 2 receives the reservation condition information indicating the user's reservation condition for the store from the user terminal 1, and the priority order indicating the priority of the user to the store. The information is sent to the shop terminal 3 corresponding to each of the plurality of stores to transmit the received reservation condition information. In addition, the shop corresponding to the shop terminal 3 that has received the response information (acceptable) that can be accepted according to the reservation condition indicated by the reservation condition information, that is, the priority order information indicated by the priority order information is the highest. The store decided to make a reservation for the store, so that the appointment with the user was established.

根據第2實施形態之預約管理伺服器2，自已接收預約條件資訊之複數家店鋪中，將在特定時間內已發送有應答資訊(可受理)之店鋪終端所對應之店鋪、即用戶之優先順位最高之店鋪決定為預約店鋪。由此，可預計自欲使預約成立之店鋪中較快發送應答資訊(可受理)，故而可縮短直至決定預約店鋪為止的時間，可迅速地使預約成立。又，可使關於預約者之優先順位較高之店鋪之預約成立。再者，預約條件資訊之發送目的地之店鋪終端3數量越多越好，更快發送應答資訊(可受理)之可能性變高。According to the reservation management server 2 of the second embodiment, among the plurality of stores that have received the reservation condition information, the shop corresponding to the shop terminal that has transmitted the response information (acceptable) within a specific time, that is, the priority of the user The highest store decided to make a reservation. Therefore, it is expected that the response information (acceptable) can be transmitted from the shop where the reservation is established, so that the time until the reservation of the shop is determined can be shortened, and the reservation can be quickly established. In addition, it is possible to establish a reservation for a store with a higher priority for the reservation. Further, the more the number of the shop terminals 3 to which the reservation condition information is transmitted, the better, and the possibility of transmitting the response information (acceptable) faster becomes higher.

又，於對於是否可自用戶徵收特定額(例如取消費用相當額之金錢)而基於該用戶之***資訊(本發明之「預約者資訊」之一例)進行之信用承認處理之結果為可該特定額之判定結果之情形時，預約管理伺服器2之系統控制部23使預約成立。藉此，即便於用戶未利用已預約之店鋪之情形(例如取消預約之情形)時，亦可自用戶徵收特定額，因此店鋪可放心受理預約。再者，關於自用戶徵收之特定額，例如可為店鋪預約系統S之系統利用費用(店鋪預約系統S自店鋪徵收之利用費用相當額)。又，若店鋪之利用費用為「單價×人數×時間」則亦可為其一部分(例如，最初之1小時之人數之利用費用相當額)，另一方面，若設施利用費用為定額則亦可為其全額。Further, as a result of the credit recognition processing based on the credit card information of the user (an example of "reservationer information" of the present invention), whether or not a specific amount can be collected from the user (for example, the amount of the cancellation fee is equivalent) is In the case of the determination result of the amount, the system control unit 23 of the reservation management server 2 makes the reservation. Thereby, even if the user does not use the reserved store (for example, when the reservation is cancelled), the user can collect a specific amount, so the store can accept the reservation with confidence. In addition, the specific amount collected from the user can be, for example, the system usage fee of the store reservation system S (the store reservation system S is equivalent to the usage fee collected from the store). In addition, if the usage fee of the store is "unit price × number of people × time", it may be part of it (for example, the usage fee for the first hour is a considerable amount), and if the facility utilization fee is a fixed amount, For its full amount.

又，預約管理伺服器2之系統控制部23自用戶終端1接收表示由用戶指定(選擇)之複數家店鋪之店鋪選擇資訊(本發明之「選擇設施資訊」之一例)、及表示預約者對該複數家店鋪之優先順位之優先順位資訊，並且對與所接收之店鋪選擇資訊所示之複數家店鋪分別相對應之店鋪終端3發送預約條件資訊。藉此，由於係自用戶所指定(選擇)之店鋪中決定預約店鋪，因此可縮減用戶預先決定為預約店鋪之店鋪，從而可放心申請預約。Further, the system control unit 23 of the reservation management server 2 receives the shop selection information (an example of "selection facility information" of the present invention) indicating a plurality of stores designated (selected) by the user from the user terminal 1, and indicates the pair of reservations. The priority order information of the plurality of stores is prioritized, and the reservation condition information is transmitted to the shop terminal 3 corresponding to each of the plurality of stores indicated by the received shop selection information. In this way, since it is determined that the shop is reserved from the shop designated (selected) by the user, the shop in which the user has previously decided to reserve the shop can be reduced, and the reservation can be requested with confidence.

又，預約管理伺服器2之系統控制部23自用戶終端1接收表示用戶所指定之店鋪檢索條件(本發明之「檢索條件」之一例)之店鋪檢索條件資訊(本發明之「檢索條件資訊」之一例)，生成滿足該店鋪檢索條件資訊所示之店鋪檢索條件之店鋪列表，並對用戶終端1發送該店鋪列表。並且，預約管理伺服器2之系統控制部23自用戶終端1接收表示由用戶自店鋪列表指定(選擇)之複數家店鋪之店鋪選擇資訊。藉此，由用戶指定店鋪檢索條件，而將滿足該店鋪檢索條件之店鋪之列表發送至用戶終端1。由此，用戶可基於店鋪檢索條件自經縮減之店鋪之列表中容易地選擇成為預約條件資訊之發送目的地之店鋪(本發明之「預約候補設施」之一例)。Further, the system control unit 23 of the reservation management server 2 receives the shop search condition information (the search condition information of the present invention) indicating the shop search condition (an example of the "search condition" of the present invention) specified by the user from the user terminal 1. In one example, a shop list that satisfies the shop search condition indicated by the shop search condition information is generated, and the shop list is transmitted to the user terminal 1. Further, the system control unit 23 of the reservation management server 2 receives, from the user terminal 1, shop selection information indicating a plurality of stores designated (selected) by the user from the shop list. Thereby, the store search condition is specified by the user, and the list of the stores that satisfy the store search condition is transmitted to the user terminal 1. In this way, the user can easily select the store that is the destination of the reservation condition information from the list of the reduced stores based on the store search condition (an example of the "reservation candidate facility" of the present invention).

再者，於上述之步驟S209中，於判定出用戶相對於與已發送有應答資訊(可受理)之店鋪終端3相對應之店鋪之優先順位不低於特定之順位(例如第1位、第3位等)之情形時，預約管理伺服器2之系統控制部23可構成為，將與已發送有該應答資訊(可受理)之店鋪終端3相對應之店鋪立即決定為預約店鋪。根據該構成，當接收應答資訊(可受理)時，於已發送有該應答資訊之店鋪之優先順位不低於特定之順位之情形(特定之順位以上之情形)時，將已發送有該應答資訊(可受理)之店鋪立即決定為預約設施。由此，可使可受理之店鋪、即預約者所指定之優先順位不低於特定之順位(特定之順位以上)之店鋪之預約迅速成立。Furthermore, in the above-described step S209, it is determined that the user's priority position with respect to the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) is not lower than the specific rank (for example, the first digit, the first digit In the case of the third place or the like, the system control unit 23 of the reservation management server 2 can be configured to immediately determine the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) as the reserved shop. According to this configuration, when the response information (acceptable) is received, the response is transmitted when the priority of the store in which the response information has been transmitted is not lower than the specific rank (in the case of a specific rank or more). The information (acceptable) store immediately decided to reserve facilities. As a result, it is possible to quickly establish an appointment of a store that is acceptable, that is, a shop designated by the subscriber, which has a priority of not less than a specific rank (a specific rank or more).

再者，於上述步驟S214中已決定預約店鋪之情形，或上述步驟S220中使預約成立之情形時，可將表示該預約成立(即，預約店鋪已決定、或預約已成立)之資訊通知到已發送有預約條件資訊之店鋪終端3(特別是未發送有應答資訊之店鋪終端3)。藉此，接收到預約條件資訊之店鋪之工作人員可早先獲知將其他店鋪決定為預約店鋪或與其他店鋪之預約成立。由此，店鋪之工作人員對於接收到預約條件資訊，可容易判斷是否可受理或是否必需確認，或者是否必需發送應答資訊(可受理)。即，店鋪之工作人員不進行無用之作業便可完成。於此情形時，以將與自用戶終端1接收之預約請求相關之項目(例如預約請求之識別資訊、用戶ID、所選擇之店鋪之店鋪ID、預約時間、預約人數、狀態資訊)預先暫時記憶於特定之記憶機構(例如，預約管理DB223)之方式構成即可。Furthermore, in the case where the reservation of the store has been decided in the above step S214, or the case where the reservation is established in the above step S220, the information indicating that the reservation is established (that is, the reservation shop has been decided or the reservation has been established) may be notified. The shop terminal 3 having the reservation condition information has been transmitted (especially the shop terminal 3 to which the response information is not transmitted). Thereby, the staff of the store that has received the reservation condition information can be informed earlier that the other store is determined to be a reserved shop or a reservation with another store is established. Thereby, the staff of the store can easily judge whether or not it is acceptable or not, or whether it is necessary to transmit the response information (acceptable) for receiving the reservation condition information. That is, the store staff can do it without performing useless work. In this case, the items related to the reservation request received from the user terminal 1 (for example, the identification information of the reservation request, the user ID, the shop ID of the selected shop, the reservation time, the number of reservations, and the status information) are temporarily stored in advance. It may be configured in a specific memory mechanism (for example, reservation management DB 223).

又，防止上述步驟S206中用戶無法選擇複數家店鋪之情形(例如，因一覽中包含多家店鋪而猶豫之情形等)，而可於預約管理伺服器2側設置選擇店鋪之選項。於用戶選擇該選項之情形時，預約管理伺服器2之系統控制部23自位於一覽中之店鋪中自動選擇滿足特定之條件之店鋪。例如，按照靠近用戶之現居地之順位選擇5家店鋪，或選擇過去之預約成立件數較多之店鋪(可針對該用戶，亦可針對會員登錄之所有用戶)。Further, in the case where the user cannot select a plurality of stores in the above-described step S206 (for example, a situation in which a plurality of stores are included in the list), the option of selecting a shop can be set on the side of the reservation management server 2. When the user selects the option, the system control unit 23 of the reservation management server 2 automatically selects a store that satisfies the specific condition from the store located in the list. For example, select five stores in the order of the user's current residence, or select a store with a larger number of reservations in the past (for this user, all users who log in to the member).

又，進行信貸範圍確保處理(步驟S216)之時間只要為例如於存在取消預約之情形時在預約成立前能夠確認可徵收取消費用相當額即可，因此可如第2實施形態般於決定預約店鋪之後進行，例如亦可於登入時進行。In addition, for example, when the cancellation of the reservation is made, the time for the credit range securing process (step S216) can be confirmed, and the cancellation fee can be confirmed before the reservation is established. Therefore, the shop can be determined as in the second embodiment. This can be done later, for example, at the time of login.

又，亦可代替使用***資訊之信貸範圍確保處理(步驟S216)，預先於用戶DB221中登錄用戶之帳號等金融機構資訊(本發明之「預約者資訊」之一例)作為用戶資訊，在使預約成立之前自該帳戶轉帳特定金額(例如取消費用相當額)，並且於預約店鋪中利用服務時返還所轉帳之金額。又，於用戶具有在網際網路上使用且可換算為金錢之積分之情形時，亦可預先將該積分之帳號等積分相關資訊(本發明之「預約者資訊」之一例)登錄於用戶DB221，在使預約成立之前自該積分帳戶轉帳特定數(例如取消費用相當分)之積分，並且於預約店鋪中利用服務時返還該轉帳之積分。In addition, in place of the credit range securing process using the credit card information (step S216), the user information such as the account number of the user (an example of the "reservation person information" of the present invention) is registered as the user information in advance in the user DB 221, and the reservation is made. The amount transferred from the account before the establishment (for example, the cancellation fee is equivalent), and the amount transferred is refunded when the service is used in the reserved store. Further, when the user has a point that is used on the Internet and can be converted into money, the point-related information such as the account number of the point (an example of the "reservation person information" of the present invention) may be registered in the user DB 221 in advance. The points for transferring the specific number (for example, the cancellation fee is equivalent) from the point account before the reservation is established, and returning the points of the transfer when the service is utilized in the reserved shop.

又，於第2實施形態中，構成為，用戶終端1在登入處理後，基於用戶所輸入之店鋪檢索條件獲取店鋪列表，但例如亦可構成為，預先將用戶經常利用之店鋪之列表登錄於預約管理伺服器2，登入處理後，自該列表中由用戶選擇期望預約之複數家店鋪(發送預約條件之店鋪)。藉此，可節省用戶輸入店鋪檢索條件之時間。Further, in the second embodiment, the user terminal 1 acquires the shop list based on the shop search condition input by the user after the login process. For example, the user terminal 1 may be configured to register a list of stores frequently used by the user in advance. After the registration management server 2, after the login process, the user selects a plurality of stores (shops that send the reservation conditions) that are desired to be reserved from the list. Thereby, the time for the user to input the store search condition can be saved.

又，於第2實施形態中，預約管理伺服器2之系統控制部23構成為，由用戶自店鋪列表中選擇成為受理確認郵件之發送目的地之店鋪，並接收表示該選擇之店鋪之店鋪選擇資訊，例如亦可構成為，接收表示用戶根據「滿足所設定之檢索條件之所有店鋪」、或「所指定之類型之店鋪即預先作為中意之店鋪而已選擇之所有店鋪」等條件而指定之店鋪之資訊(本發明之「指定設施資訊」之一例)，並且對與由用戶所指定之店鋪相對應之店鋪終端3發送受理確認郵件。Further, in the second embodiment, the system control unit 23 of the reservation management server 2 is configured such that the user selects a shop that is the destination of the acceptance confirmation mail from the shop list, and receives the shop selection indicating the selected shop. For example, the information may be configured to receive a shop designated by the user in accordance with conditions such as "all stores that satisfy the set search conditions" or "all stores that have been selected as stores of the type specified in advance" The information (an example of "designated facility information" of the present invention) transmits an acceptance confirmation mail to the shop terminal 3 corresponding to the shop designated by the user.

又，於第2實施形態中，作為本發明之設施，以店鋪(特別是飲食店)為例進行了說明，但並不限定於店鋪而可應用所有設施(例如卡拉OK店、停車場等)。In the second embodiment, a shop (especially a restaurant) has been described as an example of the facility of the present invention. However, it is not limited to a store and all facilities (for example, a karaoke shop, a parking lot, etc.) can be applied.

又，於第2實施形態中，於店鋪之工作人員將應答資訊(可受理)發送至預約管理伺服器2之情形時，自受理確認郵件中所記載之URL造訪應答畫面顯示資料，並經由應答畫面發送，但亦可藉由僅將受理確認郵件回復至預約管理伺服器2而發送應答資訊(可受理)。又，亦可於上述之URL中預先附加用於識別店鋪之參數(例如，對店鋪ID進行編碼而成之字符串等)，以對與該URL相對應之鏈接目的地之造訪而發送可受理資訊。In the second embodiment, when the staff member of the store transmits the response information (acceptable) to the reservation management server 2, the URL is displayed on the response screen displayed in the confirmation email, and the response is received. Although the screen is transmitted, it is also possible to transmit the response information (acceptable) by returning only the acceptance confirmation mail to the reservation management server 2. Further, a parameter for identifying a store (for example, a character string in which a shop ID is encoded) may be added in advance to the above-mentioned URL, and may be transmitted for a visit to a link destination corresponding to the URL. News.

又，於第2實施形態中，在店鋪列表畫面中，由用戶自位於一覽中之店鋪中選擇期望預約之複數家店鋪，並且指定優先順位(例如，畫面內中顯示有「請自一覽中選擇5家店鋪，指定所選擇之店鋪之優先順位」之說明)，但關於優先順位，例如亦可由用戶指定「靠近現居地(用戶終端1之現居地)之順位」、「靠近用戶所指定之特別指定地點之順位」、「費用便宜之順位」等用於特別指定優先順位之條件。於此情形時，用戶終端1之系統控制部於步驟S207之處理中，將表示顯示用於特別指定優先順位之條件之資訊(即用於特別指定優先順位之資訊)之優先順位資訊發送至預約管理伺服器2。即，存在優先順位資訊為表示優先順位自身之資訊之情形，或為用於特別指定優先順位之資訊(條件)之情形。另一方面，於接收到表示用於特別指定優先順位之資訊之優先順位資訊之情形時，預約管理伺服器2之系統控制部23基於優先順位資訊，特別指定由用戶選擇之複數家店鋪之優先順位。In the second embodiment, the user selects a plurality of stores that are desired to be reserved from the stores located in the list, and specifies a priority order (for example, "Please select from the list" in the screen. 5 stores, specifying the priority of the selected store", but regarding the priority order, for example, the user may specify "the location near the current residence (the current residence of the user terminal 1)", "close to the user's designation" The conditions of the special designated place, "the cheaper order", etc. are used to specify the priority order. In this case, the system control unit of the user terminal 1 transmits, in the process of step S207, the priority order information indicating the information for specifying the condition for specifying the priority order (that is, the information for specifying the priority order) to the reservation. Manage server 2. That is, there is a case where the priority order information is information indicating the priority order itself, or a case for specifying the information (condition) of the priority order. On the other hand, when receiving the priority information indicating the information for specifying the priority order, the system control unit 23 of the reservation management server 2 specifies the priority of the plurality of stores selected by the user based on the priority order information. Order.

[2.3.第2實施形態之變形例][2.3. Modification of Second Embodiment]

其次，對第2實施形態中之藉由店鋪預約系統S之店鋪預約處理之變形例進行說明。於第2實施形態之變形例中，將未決定不可受理之預約候補之店鋪中用戶之優先順位最高之店鋪決定為預約店鋪。具體而言，於藉由該店鋪可受理之情形時，自作為受理確認郵件之發送目的地之店鋪接收表示可受理之應答資訊(可受理)，另一方面，於不可受理之情形時，接收表示不可受理之應答資訊(不可受理)。並且，預約管理伺服器2於接收到應答資訊(可受理)時參照用戶對於發送源之店鋪所指定之優先順位，只要優先順位為第1位，則將該店鋪立即決定為預約店鋪。又，於優先順位並非為第1位之情形時，確認是否自優先順位較該店鋪更上位之所有店鋪未接收應答資訊(不可受理)，於已接收之情形時，將該店鋪決定為預約店鋪。進而，於藉由該等處理在特定時間內仍無法決定預約店鋪之情形時，將迄今為止已發送有應答資訊(可受理)之店鋪中，優先順位最高之店鋪決定為預約店鋪。以下，主要使用圖8及圖9對第2實施形態之變形例進行詳細說明。Next, a modification of the shop reservation processing by the shop reservation system S in the second embodiment will be described. In the modification of the second embodiment, the shop having the highest priority among the users who have not determined the unreserved reservation candidate is determined as the reserved shop. Specifically, in the case where the store is acceptable, the store that receives the confirmation email is received with the response information indicating that it is acceptable (acceptable), and when it is not acceptable, the reception is received. Responsive information indicating inadmissibility (non-acceptable). Further, when receiving the response information (acceptable), the reservation management server 2 refers to the priority order designated by the user for the store of the transmission source, and immediately determines the store as the reserved store as long as the priority order is the first priority. In addition, when the priority order is not the first position, it is confirmed whether all the stores that are higher than the priority order from the store do not receive the response information (not accepted), and when the situation is received, the store is determined to be the reserved shop. . Further, in the case where it is not possible to determine the reservation shop within a certain period of time by the above-mentioned processes, among the stores that have transmitted the response information (acceptable) so far, the shop with the highest priority is determined as the reserved shop. Hereinafter, a modification of the second embodiment will be described in detail with reference to Figs. 8 and 9 .

圖8及圖9所示之順位圖係第2實施形態之變形例中之特徵部分之處理例，且表示圖5之步驟S208與步驟S216之間的處理例。關於自圖5之步驟S201至步驟S208、及自步驟S216至步驟S221(步驟S221A、步驟S221B)，於第2實施形態中已進行了說明，故而此處對與第2實施形態之變形例相關之部分以外省略說明。The sequence diagram shown in Figs. 8 and 9 is a processing example of the characteristic portion in the modification of the second embodiment, and shows an example of processing between step S208 and step S216 of Fig. 5 . Steps S201 to S208 from FIG. 5 and steps S216 to S221 (steps S221A and S221B) have been described in the second embodiment. Therefore, the present invention is related to the modification of the second embodiment. The description is omitted except for the parts.

於第2實施形態之變形例中，於藉由造訪自預約管理伺服器2發送之受理確認郵件(參照圖5之步驟S208)中所記載之URL而顯示之應答畫面中，設置有店鋪中可受理時需按下之可受理按鈕、及店鋪中不可受理時需按下之不可受理按鈕。店鋪之工作人員藉由店鋪終端3確認受理確認郵件後，確認是否可於郵件中所記載之預約條件下受理。繼而，使應答畫面顯示於顯示部後，於可受理之情形時按下應答畫面上之可受理按鈕，另一方面，於不可受理之情形時按下應答畫面上之不可受理按鈕。該輸入結束後，店鋪終端3之系統控制部將應答資訊(可受理)或應答資訊(不可受理)發送至預約管埋伺服器2(步驟S231)。In the modification of the second embodiment, a response screen displayed by visiting the URL described in the acceptance confirmation mail (refer to step S208 in FIG. 5) transmitted from the reservation management server 2 is provided in the store. The acceptable button to be pressed at the time of acceptance and the inadmissible button to be pressed when the store is not accepted. After confirming the acceptance confirmation mail by the store terminal 3, the store staff confirms whether or not it can be accepted under the reservation conditions described in the mail. Then, after the response screen is displayed on the display unit, the acceptable button on the response screen is pressed when it is accepted, and the unacceptable button on the response screen is pressed when it is not acceptable. After the input is completed, the system control unit of the shop terminal 3 transmits the response information (acceptable) or the response information (non-acceptable) to the reserved pipe server 2 (step S231).

與此相對，預約管理伺服器2之系統控制部23在受理確認郵件之發送後(參照圖5之步驟S208)，等待應答資訊(可受理)或應答資訊(不可受理)之接收。並且，自作為受理確認郵件之發送目的地之任意店舖終端3接收應答資訊後，判定預約狀態是否為「未決定」(步驟S232)。On the other hand, after receiving the confirmation mail (see step S208 of FIG. 5), the system control unit 23 of the reservation management server 2 waits for reception of the response information (acceptable) or the response information (non-acceptable). Then, after receiving the response information from any of the shop terminals 3 that are the destinations of the acceptance confirmation mail, it is determined whether or not the reservation status is "not determined" (step S232).

於判定出預約狀態並非為「未決定」之情形(步驟S232：否)時，預約管理伺服器2之系統控制部23對已發送有應答資訊之店鋪終端3發送表示預約未成立(或者，已經過特定時間、預約設施於其他店鋪中已決定)之預約不成立資訊(步驟S233)。再者，亦可不對已發送有應答資訊(不可受理)之店鋪終端3發送預約不成立資訊。另一方面，於判定出預約狀態為「未決定」之情形(步驟S232：是)時，系統控制部23繼而判定所接收者是否為應答資訊(可受理)(步驟S234)。When it is determined that the reservation status is not "undetermined" (step S232: NO), the system control unit 23 of the reservation management server 2 transmits to the shop terminal 3 that has transmitted the response information that the reservation is not established (or has The reservation non-establishment information is determined after the specific time and the reservation facility has been determined in another store (step S233). Further, the reservation non-establishment information may not be transmitted to the shop terminal 3 that has transmitted the response information (non-acceptable). On the other hand, when it is determined that the reservation state is "undetermined" (step S232: YES), the system control unit 23 next determines whether or not the recipient is the response information (acceptable) (step S234).

於判定出所接收者並非為應答資訊(可受理)之情形(即，接收到應答資訊(不可受理)之情形)時(步驟S234：否)，系統控制部23將與已發送有應答資訊(不可受理)之店鋪終端3相對應之店鋪之店鋪ID登錄於不可受理店鋪列表(步驟S235)，並等待應答資訊之接收。另一方面，於判定出所接收者為應答資訊(可受理)之情形(步驟S234：是)時，系統控制部23繼而判定用戶相對於與已發送有該應答資訊(可受理)之店鋪終端3相對應之店鋪之優先順位是否為第1位(步驟S236)。再者，不可受理店鋪列表可於預約管理伺服器2之記憶體上管理，亦可記憶於特定之記憶裝置(例如預約管理DB223等)中。When it is determined that the recipient is not the response information (acceptable) (that is, when the response information (non-acceptable) is received) (step S234: NO), the system control unit 23 will send the response information (not available). The shop ID of the shop corresponding to the shop terminal 3 in the reception) is registered in the unacceptable shop list (step S235), and waits for the reception of the response information. On the other hand, when it is determined that the recipient is the response information (acceptable) (step S234: YES), the system control unit 23 subsequently determines that the user is opposite to the shop terminal 3 that has transmitted the response information (acceptable). Whether the priority order of the corresponding shop is the first bit (step S236). Furthermore, the list of unacceptable stores can be managed on the memory of the reservation management server 2, or can be stored in a specific memory device (for example, the reservation management DB 223 or the like).

於判定出優先順位為第1位之情形(步驟S236：是)時，系統控制部23將與已發送有該應答資訊(可受理)之店鋪終端3相對應之店鋪立即決定為預約店鋪(步驟S239)，繼而，將預約狀態更新為「已決定」(步驟S240)。另一方面，於判定出優先順位並非為第1位之情形(步驟S236：否)時，系統控制部23判定優先順位較該店鋪更上位之所有店鋪是否已登錄於上述之不可受理店鋪列表(參照步驟S235)(步驟S237)。When it is determined that the priority order is the first position (step S236: YES), the system control unit 23 immediately determines the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) as the reserved shop (step In step S239), the reservation status is updated to "decided" (step S240). On the other hand, when it is determined that the priority order is not the first position (step S236: NO), the system control unit 23 determines whether or not all the stores whose priority order is higher than the store are registered in the unacceptable shop list ( Refer to step S235) (step S237).

於判定出未登錄於不可受理店鋪列表之情形(步驟S237：否)時，系統控制部23將與已發送有應答資訊(可受理)之店鋪終端3相對應之店鋪之店鋪ID登錄於可接收店鋪列表(步驟S238)，並且等待應答資訊之接收。另一方面，於判定出已登錄於不可受理店鋪列表之情形(步驟S237：是)時，系統控制部23將與已發送有應答資訊(可受理)之店鋪終端3相對應之店鋪決定為預約店鋪(步驟S239)，繼而，將預約狀態更新為「已決定」(步驟S240)。再者，可接收店鋪列表可於預約管理伺服器2之記憶體上管理，亦可記憶於特定之記憶裝置(例如預約管理DB223等)中。When it is determined that the unrestricted shop list is not registered (step S237: No), the system control unit 23 registers the shop ID of the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) to the receivable. The shop list (step S238), and waits for the receipt of the response information. On the other hand, when it is determined that the unrestricted shop list has been registered (step S237: YES), the system control unit 23 determines the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) as the reservation. The shop (step S239), and then the reservation status is updated to "determined" (step S240). Furthermore, the receivable store list can be managed on the memory of the reservation management server 2, or can be stored in a specific memory device (for example, the reservation management DB 223 or the like).

另一方面，系統控制部23自發送受理確認郵件之時間點(參照圖5之步驟S208)起計測時間，判定是否經過特定時間(例如3分鐘)(圖9之步驟S241)。特定時間之長短可預先由預約管理伺服器2之管理者設定，亦可由用戶指定。於判定出未經過特定時間之情形(步驟S241：否)時，系統控制部23繼續等待應答資訊之接收。並且，於判定出已經過特定時間之情形(步驟S241：是)時，系統控制部23將預約狀態更新為「特定時間經過」，並且將與登錄於可接收店鋪列表(參照圖8之步驟S238)中之店鋪ID相對應之店鋪(即，在特定時間內已發送有應答資訊(可受理)之店鋪)中，優先順位最高之店鋪決定為預約店鋪(步驟S242)，將預約狀態更新為「已決定」(S43)。再者，於可接收店鋪列表中未登錄任何店鋪ID之情形時，無需將預約狀態更新為「特定時間經過」，便而延長上述特定時間。再者，於已決定預約店鋪之情形時，系統控制部23可對已發送有應答資訊(可受理)之店鋪終端3、即未發送預約不成立資訊之店鋪終端3發送預約不成立資訊。On the other hand, the system control unit 23 determines the time from the time when the confirmation mail is received (see step S208 in FIG. 5), and determines whether or not a specific time (for example, three minutes) has elapsed (step S241 in FIG. 9). The length of the specific time may be set in advance by the administrator of the reservation management server 2 or may be specified by the user. When it is determined that the specific time has not elapsed (step S241: NO), the system control unit 23 continues to wait for the reception of the response information. When it is determined that the specific time has elapsed (step S241: YES), the system control unit 23 updates the reservation status to "specific time lapse", and registers the registration with the receivable shop list (refer to step S238 of FIG. 8). Among the stores corresponding to the store ID in the store (that is, the store in which the response information (receivable) is transmitted within a certain period of time), the store with the highest priority is determined as the reserved store (step S242), and the reservation status is updated to " Has been decided" (S43). Furthermore, when there is no shop ID registered in the receivable shop list, it is not necessary to update the reservation status to "specific time lapse", and the specific time is extended. Further, when it is determined that the shop is reserved, the system control unit 23 can transmit the reservation non-establishment information to the shop terminal 3 that has transmitted the response information (acceptable), that is, the shop terminal 3 that has not transmitted the reservation non-establishment information.

系統控制部23於結束步驟S240或S243之處理後，轉移至圖5之步驟S216之處理。再者，關於步驟S216之後，如上所述。After the process of step S240 or S243 is completed, the system control unit 23 shifts to the process of step S216 of Fig. 5 . Furthermore, after step S216, as described above.

如以上所說明般，於第2實施形態之變形例中，預約管理伺服器2之系統控制部23在接收到應答資訊(可受理)時，參照優先順位資訊，於判定出與已發送有該應答資訊(可受理)之店鋪終端3相對應之店鋪之優先順位為第1位之情形時，或判定出自優先順位較與已發送有該應答資訊(可受理)之店鋪終端3相對應之店鋪更高之所有店鋪所對應之店鋪終端3已接收完應答資訊(不可受理)(店鋪ID已登錄於不可受理店鋪列表中)之情形時，將與已發送有該應答資訊(可受理)之店鋪終端3相對應之店鋪決定為預約店鋪，從而成立與用戶之預約。藉此，可使於尚未決定不可受理之店鋪中預約者所指定之優先順位最高之店鋪之預約迅速成立。As described above, in the modification of the second embodiment, when receiving the response information (acceptable), the system control unit 23 of the reservation management server 2 refers to the priority order information, and determines that the information has been transmitted. When the priority order of the shop corresponding to the shop terminal 3 of the response information (acceptable) is the first place, or the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) is determined. When the store terminal 3 corresponding to all the higher stores has received the response information (not accepted) (the store ID is registered in the unacceptable store list), the store that has sent the response information (acceptable) will be sent. The store corresponding to the terminal 3 is determined to reserve a store, thereby establishing a reservation with the user. In this way, it is possible to quickly establish an appointment for the store with the highest priority assigned by the subscriber in the store that has not yet decided to be unacceptable.

又，於第2實施形態之變形例中，於發送受理確認郵件後在特定時間內仍無法決定預約店鋪之情形時，預約管理伺服器2之系統控制部23將與在該特定時間內已發送有應答資訊(可受理)之店鋪終端3相對應之店鋪中，優先順位最高之店鋪決定為預約店鋪。藉此，可使在特定時間內已發送有應答資訊(可受理)之店鋪、及用戶所指定之優先順位較高之店鋪之預約迅速成立。Further, in the modification of the second embodiment, when the reservation shop cannot be determined within a certain period of time after the reception confirmation mail is transmitted, the system control unit 23 of the reservation management server 2 transmits the data in the specific time. Among the stores corresponding to the store terminal 3 having the response information (acceptable), the store with the highest priority is determined as the reserved store. In this way, the shop that has transmitted the response information (acceptable) within a certain period of time and the reservation of the shop with the higher priority assigned by the user can be quickly established.

再者，進一步對第2實施形態之變形例進行變形，於上述之步驟S236中，當判定出用戶相對於與已發送有應答資訊(可受理)之店鋪終端3相對應之店鋪之優先順位不低於特定之順位(例如第3位)之情形時，預約管理伺服器2之系統控制部23亦可構成為，將與已發送有該應答資訊(可受理)之店鋪終端3相對應之店鋪決定為預約店鋪(步驟S239)。根據該構成，於接收到應答資訊(可受理)時，當已發送有該應答資訊之店鋪之優先順位不低於特定之順位之情形(特定之順位以上之情形)時，將已發送有該應答資訊(可受理)之店鋪決定為預約設施。由此，可使可受理之店鋪、即預約者所指定之優先順位不低於特定之順位(特定之順位以上)之店鋪之預約迅速成立。Furthermore, the modification of the second embodiment is further modified. In the above-described step S236, it is determined that the user does not have a priority position with respect to the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable). When it is lower than the specific rank (for example, the third digit), the system control unit 23 of the reservation management server 2 may be configured to store the store corresponding to the store terminal 3 that has transmitted the response information (acceptable). It is decided to reserve a shop (step S239). According to this configuration, when the response information (acceptable) is received, when the priority order of the shop in which the response information has been transmitted is not lower than the specific order (in the case of a specific order or more), the The store that responds to the information (acceptable) is determined to be an appointment facility. As a result, it is possible to quickly establish an appointment of a store that is acceptable, that is, a shop designated by the subscriber, which has a priority of not less than a specific rank (a specific rank or more).

又，亦可構成為，於上述之步驟S235中將與已發送有應答資訊(不可受理)之店鋪終端3相對應之店鋪之店鋪ID登錄於不可受理店鋪列表後，判定是否將尚未決定不可受理之店鋪中優先順位最高之店鋪(優先順位更上位之所有店鋪已登錄於不可受理店鋪列表中之店鋪)登錄於可接收店鋪列表，只要登錄所符合之店鋪，則將該店鋪決定為預約店鋪(步驟S239)。根據該構成，可使尚未確定不可受理之店鋪中預約者所指定之優先順位最高之店鋪之預約迅速成立。In addition, in the above-described step S235, the shop ID of the shop corresponding to the shop terminal 3 to which the response information (non-acceptable) has been transmitted is registered in the unacceptable shop list, and it is determined whether or not the unrestricted order has not been determined. The store with the highest priority in the store (the store with the priority of all the higher-ranked stores registered in the list of unacceptable stores) is registered in the list of receivable stores, and if the registered store is registered, the store is determined as the reserved store ( Step S239). According to this configuration, it is possible to quickly establish an appointment of the store having the highest priority assigned by the subscriber in the unacceptable store.

[3.第3實施形態][3. Third embodiment]

[3.1.店鋪預約系統之構成及功能概要][3.1. Summary of the structure and function of the store reservation system]

第3實施形態中之店鋪預約系統之構成及功能概要與第1實施形態相同，故而省略說明。再者，第3實施形態中之系統控制部23係藉由CPU23a讀出並執行記憶於ROM23b或記憶部22之伺服器程式而作為本發明之預約條件資訊接收機構、預約條件資訊發送機構、可受理資訊接收機構、預約候補設施列表發送機構、選擇預約候補設施資訊接收機構、預約設施決定機構、預約成立機構、及預約成立通知機構等發揮功能，並進行下述之處理。The configuration and function outlines of the shop reservation system in the third embodiment are the same as those in the first embodiment, and thus the description thereof is omitted. Further, the system control unit 23 in the third embodiment reads and executes the server program stored in the ROM 23b or the storage unit 22 by the CPU 23a as the reservation condition information receiving unit and the reservation condition information transmitting unit of the present invention. The reception information receiving unit, the reservation candidate facility list transmitting unit, the selection reservation candidate facility information receiving unit, the reservation facility determining unit, the reservation establishment unit, and the reservation establishment notification unit function, and the following processing is performed.

[3.2.店鋪預約系統S中之店鋪預約處理][3.2. Store reservation processing in shop reservation system S]

其次，使用圖10及圖11對店鋪預約系統S中之店鋪預約處理進行說明。圖10及圖11係表示店鋪預約系統S於店鋪預約處理時之動作例之順位圖。再者，此處，為簡化說明，對僅一個用戶終端1造訪店鋪預約網站之情形進行說明。又，圖10所示之處理於在用戶終端1與預約管理伺服器2之間向店鋪預約網站之登入處理完成時開始。Next, the shop reservation processing in the shop reservation system S will be described with reference to FIGS. 10 and 11 . FIG. 10 and FIG. 11 are a sequence diagram showing an operation example of the store reservation system S at the time of shop reservation processing. Here, in order to simplify the description, a case where only one user terminal 1 visits a shop reservation website will be described. Further, the processing shown in FIG. 10 starts when the login processing of the shop reservation website between the user terminal 1 and the reservation management server 2 is completed.

首先，步驟S301~步驟S309之處理與第1實施形態中之步驟S101~步驟S109之處理相同，故而省略說明。First, the processing of steps S301 to S309 is the same as the processing of steps S101 to S109 in the first embodiment, and thus the description thereof is omitted.

預約管理伺服器2之系統控制部23在步驟S308之處理後，等待可受理資訊之接收。並且，自作為受理確認郵件之發送目的地之任意店鋪終端3接收可受理資訊後，判定預約狀態是否為「未決定」(步驟S310)。再者，表示預約狀態之資訊可於預約管理伺服器2之記憶體上管理，亦可記憶於特定之記憶裝置(例如記憶部22等)中。又，第3實施形態中之預約狀態於未決定預約店鋪之狀態下成為「未決定」，於經過特定時間之階段時更新為「特定時間經過」，於已決定預約店鋪之狀態下成為「已決定」。即，於將受理確認郵件發送至各店鋪終端3之時間點，預約狀態成為「未決定」。The system control unit 23 of the reservation management server 2 waits for reception of the receivable information after the processing of step S308. Then, when any of the shop terminals 3 that are the destinations of the acceptance confirmation mail receives the receivable information, it is determined whether or not the reservation status is "not determined" (step S310). Furthermore, the information indicating the reservation status can be managed on the memory of the reservation management server 2, or can be stored in a specific memory device (for example, the storage unit 22). In addition, the reservation state in the third embodiment is "undetermined" in the state where the reservation shop is not determined, and is updated to "specific time lapse" when the predetermined time has elapsed, and becomes "already" when the reservation is decided. Decide." In other words, at the time of transmitting the acceptance confirmation mail to each of the store terminals 3, the reservation status is "not determined".

於判定出預約狀態並非為「未決定」之情形(步驟S310：否)時，預約管理伺服器2之系統控制部23對已發送有可受理資訊之店鋪終端3發送表示預約未成立(或者，已經過特定時間、預約設施於其他店鋪中已決定)之預約不成立資訊(步驟S311)。再者，作為由店鋪之工作人員按下上述之應答畫面之可受理按鈕之回應，可發送作為預約不成立資訊之一例之預約不成立畫面顯示資料，並使預約不成立畫面顯示於店鋪終端3之顯示部。When it is determined that the reservation status is not "undetermined" (step S310: No), the system control unit 23 of the reservation management server 2 transmits to the shop terminal 3 that has transmitted the receivable information that the reservation is not established (or, The reservation non-establishment information has been determined at a specific time and the reservation facility has been determined in another store (step S311). In addition, as a response to the acceptable button of the response screen of the above-mentioned response, the staff member of the store can transmit the reservation non-establishment screen display material as an example of the reservation non-establishment information, and display the reservation non-establishment screen on the display unit of the shop terminal 3. .

另一方面，於判定出預約狀態為「未決定」之情形(步驟S310：是)時，系統控制部23將與已發送有可受理資訊之店鋪終端3相對應之店鋪之店鋪ID登錄於可接收店鋪列表(步驟S312)，並繼續等待來自其他店鋪終端之可受理資訊之接收。On the other hand, when it is determined that the reservation status is "not determined" (step S310: YES), the system control unit 23 registers the shop ID of the shop corresponding to the shop terminal 3 to which the receivable information has been transmitted. The store list is received (step S312), and the reception of the receivable information from the other store terminals is continued.

又，系統控制部23自已進行步驟S308之處理之時間點起計測時間，並判定是否經過特定時間(例如3分鐘)(圖11之步驟S313)。特定時間之長短可預先由預約管理伺服器2之管理者設定，亦可由用戶指定。再者，於由用戶指定之情形時，亦可於會員登錄時由作為用戶資訊之一者之用戶指定。又，亦可於用戶每次申請預約時均指定特定時間，接收進而包含表示該特定時間之特定時間資訊之預約請求(參照步驟S307)。再者，於用戶每次申請預約時均指定特定時間之情形時，並非僅指定特定時間自身(例如3分鐘)，例如亦指定可特別指定如「直至19時30分為止」等特定時間之期限等。於此情形時，用戶終端1之系統控制部將用於特別指定「直至19時30分為止」等特定時間之特定時間資訊發送至預約管理伺服器2，預約管理伺服器2之系統控制部23基於所該接收之特定時間資訊而特別指定特定時間，並將其作為步驟S313之處理中所使用之特定時間。Moreover, the system control unit 23 measures the time from the time point when the process of step S308 has been performed, and determines whether or not a specific time (for example, three minutes) has elapsed (step S313 in Fig. 11). The length of the specific time may be set in advance by the administrator of the reservation management server 2 or may be specified by the user. Furthermore, in the case specified by the user, it can also be specified by the user who is one of the user information when the member logs in. Further, the user may specify a specific time each time the user requests a reservation, and the reservation further includes a reservation request indicating the specific time information of the specific time (refer to step S307). Furthermore, when a user specifies a specific time each time a reservation is made, not only the specific time itself (for example, 3 minutes) is specified, for example, a specific time period such as "up to 19:30" can be specified. Wait. In this case, the system control unit of the user terminal 1 transmits specific time information for specifying a specific time such as "up to 19:30" to the reservation management server 2, and the system control unit 23 of the reservation management server 2 A specific time is specified based on the specific time information received, and is taken as the specific time used in the process of step S313.

於判定出未經過特定時間之情形(步驟S313：否)時，系統控制部23繼續等待可受理資訊之接收。於判定出已經過特定時間之情形(步驟S313：是)時，系統控制部23判定登錄於可接收店鋪列表(參照圖10之步驟S312)中之店鋪ID之登錄件數是否為0件(步驟S314)。此時，於判定出登錄件數為0件之情形(步驟S314：是)時，系統控制部23將上述特定時間進而延長特定時間(例如1分鐘)(步驟S315)，繼續等待可受理資訊之接收。另一方面，於判定出登錄件數並非為0件之情形(步驟S314：否)時，系統控制部23將預約狀態更新為「特定時間經過」，並判定登錄於可接收店鋪列表(參照圖10之步驟S312)中之店鋪ID之登錄件數是否為1件(步驟S316)。When it is determined that the specific time has not elapsed (step S313: NO), the system control unit 23 continues to wait for reception of the receivable information. When it is determined that the specific time has elapsed (step S313: YES), the system control unit 23 determines whether or not the number of registrations of the shop ID registered in the receivable shop list (refer to step S312 of FIG. 10) is 0 (step) S314). In this case, when it is determined that the number of registered items is zero (YES in step S314), the system control unit 23 further extends the specific time by a specific time (for example, one minute) (step S315), and continues to wait for the receivable information. receive. On the other hand, when it is determined that the number of registered documents is not zero (step S314: No), the system control unit 23 updates the reservation status to "specific time lapse", and determines that it is registered in the receivable shop list (refer to the figure). Whether the number of registered stores of the shop ID in step S312) is one (step S316).

於判定出登錄件數為1件之情形(步驟S316：是)時，系統控制部23將與所登錄之店鋪ID相對應之店鋪決定為預約店鋪(步驟S320)，並且將預約狀態更新為「已決定」(步驟S321)。另一方面，於判定出登錄件數並非為1件(即複數件)之情形(步驟S316：否)時，系統控制部23將預約店鋪選擇畫面顯示資料發送至用戶終端1(步驟S317)。預約店鋪選擇畫面顯示資料係用於使預約店鋪選擇畫面顯示於用戶終端1之顯示部之顯示資料。於預約店鋪選擇畫面中，顯示與登錄於可接收店鋪列表中之店鋪ID相對應之店鋪之列表，並且顯示店鋪資訊。又，預約店鋪選擇畫面配置有用於選擇店鋪之要素(例如無線按鈕、鏈接、按鈕等)，以使用戶可自位於列表中之店鋪中選擇預約之店鋪。When it is determined that the number of the registered items is one (step S316: YES), the system control unit 23 determines the shop corresponding to the registered shop ID as the reserved shop (step S320), and updates the reservation status to "". It has been decided" (step S321). On the other hand, when it is determined that the number of registered documents is not one (ie, plural) (step S316: No), the system control unit 23 transmits the reserved shop selection screen display material to the user terminal 1 (step S317). The reservation shop selection screen display material is a display material for displaying the reservation shop selection screen on the display unit of the user terminal 1. In the reservation shop selection screen, a list of stores corresponding to the shop ID registered in the receivable shop list is displayed, and the shop information is displayed. Further, the reserved shop selection screen is provided with elements for selecting a store (for example, a wireless button, a link, a button, etc.) so that the user can select a reserved shop from among the stores located in the list.

與此相對，用戶終端1之系統控制部係基於所接收之預約店鋪選擇畫面顯示資料而使預約店鋪選擇畫面顯示於自身之顯示部(步驟S318)。於預約店鋪選擇畫面中，用戶結束所預約之店鋪之選擇後，用戶終端1之系統控制部將表示藉由用戶作為所預約之店鋪而選擇之店鋪之預約店鋪選擇資訊發送至預約管理伺服器2(步驟S319)。On the other hand, the system control unit of the user terminal 1 displays the reserved shop selection screen on its own display unit based on the received reservation shop selection screen display material (step S318). In the reservation shop selection screen, after the user finishes the selection of the reserved shop, the system control unit of the user terminal 1 transmits the reservation shop selection information indicating the shop selected by the user as the reserved shop to the reservation management server 2 (Step S319).

預約管理伺服器2之系統控制部23自用戶終端1接收預約店鋪選擇資訊後，將預約店鋪選擇資訊所示之店鋪決定為預約店鋪(步驟S320)，並且將預約狀態更新為「已決定」(步驟S321)。再者，於已決定預約店鋪之情形時，系統控制部23可將預約不成立資訊發送之已發送有可受理資訊之店鋪終端3、即未發送預約不成立資訊之店鋪終端3。After receiving the reservation shop selection information from the user terminal 1, the system control unit 23 of the reservation management server 2 determines the shop indicated by the reservation shop selection information as the reservation shop (step S320), and updates the reservation status to "determined" ( Step S321). Further, when it is determined that the shop is reserved, the system control unit 23 can transmit the shop terminal 3 to which the reservation information is not transmitted, and the shop terminal 3 that has not transmitted the reservation non-establishment information.

步驟S321之處理後，預約管理伺服器2之系統控制部23與結算管理伺服器4(圖10中未圖示)聯合進行信貸範圍確保處理(步驟S322)。步驟S322~步驟S327A、步驟S327B之處理與第1實施形態中之步驟S113~步驟S118A、步驟S118B之處理相同，故而省略說明。再者，步驟S323之處理中所發送之預約確認畫面顯示資料係用於顯示將是否可使與顯示步驟S320之處理中所決定之預約店鋪之預約成立向用戶確認之預約確認畫面之顯示資料。After the process of step S321, the system control unit 23 of the reservation management server 2 performs credit range securing processing in cooperation with the settlement management server 4 (not shown in FIG. 10) (step S322). The processing of steps S322 to S327A and step S327B is the same as the processing of steps S113 to S118A and step S118B in the first embodiment, and thus the description thereof is omitted. Further, the reservation confirmation screen display data transmitted in the process of step S323 is for displaying the display material of the reservation confirmation screen for confirming whether or not the reservation of the reserved shop determined in the process of the display step S320 can be confirmed.

如以上所說明般，根據第3實施形態，預約管理伺服器2之系統控制部23自用戶終端1接收表示用戶對店鋪之預約條件之預約條件資訊，並對與複數家店鋪(本發明之「預約候補設施」之一例)分別相對應之店鋪終端3發送該接收到之預約條件資訊。並且，將發送預約條件資訊後的特定時間內發送有表示根據該發送之預約條件資訊所示之預約條件而可進行受理之可受理資訊的店鋪終端3所對應之店鋪之列表向用戶提示，將自其中選擇之店鋪決定為預約店鋪，從而使與用戶之預約成立。As described above, according to the third embodiment, the system control unit 23 of the reservation management server 2 receives the reservation condition information indicating the reservation condition of the user from the user terminal 1 and the plurality of stores (the present invention) In the example of the reservation candidate facility, the corresponding shop terminal 3 transmits the received reservation condition information. Further, a list of stores corresponding to the shop terminal 3 indicating the receivable information that can be accepted based on the reservation condition indicated by the transmitted reservation condition information is transmitted to the user within a specific time period after the transmission of the reservation condition information is transmitted, and the user will be presented to the user. The shop selected from it is determined to be a reservation shop, so that the appointment with the user is established.

根據該預約管理伺服器2，將在特定時間內已發送有可受理資訊之店鋪中，由用戶選擇之店鋪決定為預約店鋪。由此，可受理用戶之預約之店鋪藉由特定時間而縮減，因此藉由適當設定特定時間而可縮短直至預約成立為止的時間，進而可迅速地使預約成立。According to the reservation management server 2, among the stores that have received the receivable information within the specific time, the shop selected by the user is determined to be the reserved shop. As a result, the shop that can accept the reservation of the user is reduced by the specific time. Therefore, by setting the specific time appropriately, the time until the reservation is established can be shortened, and the reservation can be quickly established.

又，於對於是否可自用戶徵收特定額(例如取消費用相當額之金錢)而基於該用戶之***資訊(本發明之「預約者資訊」之一例)進行之信用承認處理之結果為可徵收該特定額之判定結果之情形時，預約管理伺服器2之系統控制部23使預約成立。藉此，即便於用戶未利用所預約之店鋪之情形(例如取消預約之情形)時，亦可自用戶徵收特定額，因此店鋪可放心受理預約。再者，關於自用戶徵收之特定額，例如可為店鋪預約系統S之系統利用費用(店鋪預約系統S自店鋪徵收之利用費用相當額)。又，若店鋪之利用費用為「單價×人數×時間」則可為其一部分(例如最初之1小時之人數分之利用費用相當額)，另一方面，若設施利用費用為定額則亦可為其全額。Further, as a result of the credit recognition processing based on the credit card information of the user (an example of "reservative information" of the present invention), it is possible to collect the credit amount information (for example, the cancellation fee equivalent amount) from the user. In the case of the determination result of the specific amount, the system control unit 23 of the reservation management server 2 makes the reservation. Thereby, even if the user does not use the reserved store (for example, when the reservation is cancelled), the user can collect a specific amount from the user, so the store can accept the reservation with confidence. In addition, the specific amount collected from the user can be, for example, the system usage fee of the store reservation system S (the store reservation system S is equivalent to the usage fee collected from the store). In addition, if the usage fee of the store is "unit price × number of people × time", it may be a part of it (for example, the usage fee of the first hour is equal), and if the facility utilization fee is a fixed amount, Its full amount.

又，於可由用戶指定上述步驟S313中之特定時間之情形時，對可受理用戶之預約之店鋪可由用戶自身指定縮減時間，因此可使用戶之方便性提高。Further, when the user can designate the specific time in the above-described step S313, the shop that can accept the reservation of the user can specify the reduction time by the user himself, so that the convenience of the user can be improved.

又，於在特定時間內已發送有可受理資訊之店鋪終端3相對應之店鋪僅為1個之情形時，預約管理伺服器2之系統控制部23將該店鋪決定為預約店鋪，並自步驟S317省略至步驟S319。於此情形時，無需由用戶查詢便將已發送有可受理資訊之店鋪決定為預約店鋪，因此可迅速地使預約成立。In addition, when there is only one shop corresponding to the shop terminal 3 that has received the receivable information within a certain period of time, the system control unit 23 of the reservation management server 2 determines the shop as a reserved shop, and steps from the step. S317 is omitted to step S319. In this case, the shop that has transmitted the receivable information is determined to be the reserved shop without being queried by the user, so that the reservation can be quickly established.

又，預約管理伺服器2之系統控制部23自用戶終端1接收表示由用戶指定(選擇)之複數家店鋪之店鋪選擇資訊(本發明之「指定設施資訊」之一例)，並且對與所接收之店鋪選擇資訊所示之複數家店鋪分別相對應之店鋪終端3發送預約條件資訊。藉此，與登錄於可接收店鋪列表中之店鋪ID相對應之店鋪為用戶預先於店鋪列表畫面中所指定(選擇)之店鋪，因此並非用戶所意指之店鋪不包含於可接收店鋪列表中，故而用戶無需猶豫便可藉由預約店鋪選擇畫面選擇所預約之店鋪，從而可使預約迅速成立。Further, the system control unit 23 of the reservation management server 2 receives, from the user terminal 1, shop selection information (an example of "designated facility information" of the present invention) of a plurality of stores designated (selected) by the user, and receives and receives The shop terminal 3 corresponding to each of the plurality of stores indicated by the shop selection information transmits the reservation condition information. Thereby, the shop corresponding to the shop ID registered in the receivable shop list is the shop designated (selected) by the user in advance on the shop list screen, and therefore the shop that the user does not mean is not included in the receivable shop list. Therefore, the user can select the reserved shop by making a reservation selection screen without hesitation, so that the reservation can be quickly established.

又，預約管理伺服器2之系統控制部23自用戶終端1接收表示用戶所指定之店鋪檢索條件(本發明之「檢索條件」之一例)之店鋪檢索條件資訊(本發明之「檢索條件資訊」之一例)，生成滿足該店鋪檢索條件資訊所示之店鋪檢索條件之店鋪列表，並對用戶終端1發送該店鋪列表。並且，預約管理伺服器2之系統控制部23自用戶終端1接收表示由用戶自店鋪列表指定(選擇)之複數家店鋪之店鋪選擇資訊。藉此，由用戶指定店鋪檢索條件，而將滿足該店鋪檢索條件之店鋪之列表發送至用戶終端1。由此，用戶可基於店鋪檢索條件自所縮減之店鋪之列表中容易選擇成為預約條件資訊之發送目的地之店鋪(本發明之「預約候補設施之一例)。Further, the system control unit 23 of the reservation management server 2 receives the shop search condition information (the search condition information of the present invention) indicating the shop search condition (an example of the "search condition" of the present invention) specified by the user from the user terminal 1. In one example, a shop list that satisfies the shop search condition indicated by the shop search condition information is generated, and the shop list is transmitted to the user terminal 1. Further, the system control unit 23 of the reservation management server 2 receives, from the user terminal 1, shop selection information indicating a plurality of stores designated (selected) by the user from the shop list. Thereby, the store search condition is specified by the user, and the list of the stores that satisfy the store search condition is transmitted to the user terminal 1. In this way, the user can easily select the store that is the destination of the reservation condition information from the list of the reduced stores based on the store search condition (an example of the "reservation candidate facility" of the present invention).

[3.3.第3實施形態之變形例][3.3. Modification of the third embodiment]

再者，於上述步驟S312中已決定預約店鋪之情形，或上述步驟S317中已使預約成立之情形時，可將表示該預約成立(即，預約店鋪已決定、或預約已成立)之資訊通知到已發送有預約條件資訊之店鋪終端3(特別是未發送可受理資訊之店鋪終端3)。藉此，接收到預約條件資訊之店鋪之工作人員可早先獲知已將其他店鋪決定為預約店鋪或與其他店鋪之預約已成立。由此，店鋪之工作人員對於已接收預約條件資訊，可容易判斷是否可受理或是否必需確認，或者是否必需發送可受理資訊。即，店鋪之工作人員可不進行無用之作業便完成。於此情形時，以將與自用戶終端1接收之預約請求相關之項目(例如預約請求之識別資訊、用戶ID、所選擇之店鋪之店鋪ID、預約時間、預約人數、狀態資訊)暫時記憶於特定之記憶機構(例如預約管理DB223)之方式構成即可。Furthermore, in the case where the reservation of the store has been decided in the above step S312, or the case where the reservation has been established in the above step S317, the information indicating that the reservation is established (that is, the reservation shop has been decided or the reservation has been established) may be notified. The shop terminal 3 (especially the shop terminal 3 that has not transmitted the receivable information) to which the reservation condition information has been transmitted. Thereby, the staff member of the store that has received the reservation condition information can be informed earlier that the other store has been determined to be a reserved shop or an appointment with another store has been established. As a result, the store staff can easily determine whether or not the reservation condition information has been received, or whether it is necessary to confirm, or whether it is necessary to transmit the admissibility information. That is, the staff of the store can complete the work without using unnecessary work. In this case, the items related to the reservation request received from the user terminal 1 (for example, the identification information of the reservation request, the user ID, the shop ID of the selected shop, the reservation time, the number of reservations, and the status information) are temporarily memorized. The specific memory mechanism (for example, the reservation management DB 223) may be configured.

又，於在特定時間內未接收任何可受理資訊之情形時，預約管理伺服器2之系統控制部23延長特定時間(參照圖10之步驟S315)，但較佳為對所延長之次數(例如3次)設置上限。於延長次數到達上限之情形時，預約管理伺服器2之系統控制部23將表示用戶藉由店鋪列表畫面而選擇之店鋪之預約不可能之資訊發送至用戶終端2。Further, when the receivable information is not received within a certain period of time, the system control unit 23 of the reservation management server 2 extends the specific time (refer to step S315 of FIG. 10), but preferably for the extended number of times (for example, 3 times) Set the upper limit. When the number of extensions reaches the upper limit, the system control unit 23 of the reservation management server 2 transmits information indicating that the reservation of the shop selected by the user via the shop list screen is impossible to the user terminal 2.

又，防止上述步驟S306中用戶無法選擇複數家店鋪之情形(例如，因一覽中包含數家店鋪而猶豫之情形等)，可於預約管理伺服器2側設置選擇店鋪之選項。於由用戶選擇該選項之情形時，預約管理伺服器2之系統控制部23自位於一覽中之店鋪中自動選擇滿足特定之條件之店鋪。例如，按照靠近用戶之現居地之順位選擇5家店鋪，或選擇過去之預約成立件數較多之店鋪(可針對該用戶，亦可針對會員登錄之所有用戶)。Further, in the case where the user cannot select a plurality of stores in the above-described step S306 (for example, a situation in which a plurality of stores are included in the list), the option of selecting a shop can be set on the side of the reservation management server 2. When the user selects the option, the system control unit 23 of the reservation management server 2 automatically selects a store that satisfies the specific condition from the store located in the list. For example, select five stores in the order of the user's current residence, or select a store with a larger number of reservations in the past (for this user, all users who log in to the member).

又，進行信貸範圍確保處理(步驟S322)之時間只要為例如於存在取消預約之情形時能夠在預約成立前確認可徵收取消費用相當額即可，因此可如第3實施形態般在決定預約店鋪後進行，例如亦可於登入時進行。In addition, it is only necessary to confirm that the cancellation fee can be collected before the reservation is established, for example, when the cancellation of the reservation is made, so that the reservation shop can be determined as in the third embodiment. This can be done later, for example, at the time of login.

又，亦可代替使用***資訊之信貸範圍確保處理(步驟S322)，而預先於用戶DB221中登錄用戶之帳號等金融機構資訊(本發明之「預約者資訊」之一例)作為用戶資訊，在使預約成立之前自該帳戶轉帳特定金額(例如取消費用相當額)，於預約店鋪中利用服務時返還所轉帳之金額。又，於用戶具有在網際網路上使用且可換算為金錢之積分之情形時，亦可預先將該積分之帳號等積分相關資訊(本發明之「預約者資訊」之一例)登錄於用戶DB221，在使預約成立之前自該積分帳戶轉帳特定數(例如取消費用相當量)之積分，於預約店鋪中利用服務時返還該轉帳之積分。In addition, instead of using the credit range securing process of the credit card information (step S322), the user information such as the account number of the user (an example of "reservative information" of the present invention) of the user's account is registered in advance as the user information. The amount of the transfer is refunded from the account before the appointment is established (for example, the cancellation fee is equivalent), and the amount transferred is refunded when the service is used in the reserved store. Further, when the user has a point that is used on the Internet and can be converted into money, the point-related information such as the account number of the point (an example of the "reservation person information" of the present invention) may be registered in the user DB 221 in advance. The points for transferring the specific number (for example, the cancellation fee equivalent) from the point account before the reservation is established, and returning the points of the transfer when the service is used in the reserved store.

又，於第3實施形態中，亦可構成為，用戶終端1在登入處理後，基於用戶所輸入之店鋪檢索條件而獲取店鋪列表，例如亦可構成為，預先將用戶經常利用之店鋪之列表登錄於預約管理伺服器2，登入處理後，自該列表中由用戶選擇期望預約之複數家店鋪(發送預約條件之店鋪)。藉此，可節省用戶輸入店鋪檢索條件之時間。Further, in the third embodiment, the user terminal 1 may be configured to acquire a shop list based on the shop search condition input by the user after the login process, and may be configured to, for example, pre-set a list of stores frequently used by the user. After logging in to the reservation management server 2, after the login process, the user selects a plurality of stores (shops that transmit the reservation conditions) that are desired to be reserved from the list. Thereby, the time for the user to input the store search condition can be saved.

又，於第3實施形態中，預約管理伺服器2之系統控制部23構成為，由用戶自店鋪列表中選擇成為受理確認郵件之發送目的地之店鋪，並接受表示該選擇之店鋪之店鋪選擇資訊，但例如亦可構成為，接收表示用戶根據「滿足所設定之檢索條件之所有店鋪」、或「所指定之類型之店鋪即預先已作為中意之店鋪而選擇之所有店鋪」等條件而指定之店鋪之資訊(本發明之「指定設施資訊」之一例)，並對與由用戶所指定之店鋪相對應之店鋪終端3發送受理確認郵件。Further, in the third embodiment, the system control unit 23 of the reservation management server 2 is configured such that the user selects a shop that is the destination of the acceptance confirmation mail from the shop list, and accepts the shop selection indicating the selected shop. For example, it may be configured to receive a condition indicating that the user is based on "all stores that satisfy the set search conditions" or "all stores selected by the designated type of store, which are previously selected as favorite stores". The information of the store (an example of the "designated facility information" of the present invention) transmits an acceptance confirmation mail to the store terminal 3 corresponding to the store designated by the user.

又，於第3實施形態中，作為本發明之設施，以店鋪(特別是飲食店)為例進行了說明，但並不限定於店鋪，可應用所有設施(例如卡拉OK店、停車場等)。Further, in the third embodiment, a shop (especially a restaurant) has been described as an example of the facility of the present invention. However, it is not limited to a store, and all facilities (for example, a karaoke shop, a parking lot, etc.) can be applied.

又，於第3實施形態中，當店鋪之工作人員將可受理資訊發送至預約管理伺服器2之情形時，自受理確認郵件中所記載之URL造訪應答畫面顯示資料，並經由應答畫面發送，但亦可藉由僅將受理確認郵件回復至預約管理伺服器2而發送可受理資訊。又，亦可為預先於上述之URL中附加用於識別店鋪之參數(例如對店鋪ID進行編碼而成之字符串等)，以對與該URL相對應之鏈接目的地之造訪而發送可受理資訊。Further, in the third embodiment, when the staff of the store transmits the receivable information to the reservation management server 2, the URL is displayed on the response screen displayed in the acceptance confirmation email, and is transmitted via the response screen. However, it is also possible to transmit the receivable information by returning only the acceptance confirmation mail to the reservation management server 2. In addition, a parameter for identifying a shop (for example, a character string encoding a shop ID) may be added to the URL in advance, and may be transmitted for a visit to a link destination corresponding to the URL. News.

1．．．用戶終端1. . . User terminal

2．．．預約管理伺服器2. . . Reservation management server

3．．．店鋪終端3. . . Shop terminal

4．．．結算管理伺服器4. . . Billing management server

21．．．通訊部twenty one. . . Ministry of Communications

22．．．記憶部twenty two. . . Memory department

23．．．系統控制部twenty three. . . System control department

23a．．．CPU(Central Processing Unit，中央處理器)23a. . . CPU (Central Processing Unit)

23b．．．ROM(Read Only Memory，唯讀記憶體)23b. . . ROM (Read Only Memory)

23c．．．RAM(Random Access Memory，隨機存取記憶體)23c. . . RAM (Random Access Memory)

221．．．用戶DB221. . . User DB

222．．．店鋪DB222. . . Shop DB

223．．．預約管理DB223. . . Appointment management DB

NW．．．網路NW. . . network

S．．．店鋪預約系統S. . . Shop reservation system

圖1係表示第1實施形態中之店鋪預約系統S之概要構成之一例的圖。FIG. 1 is a view showing an example of a schematic configuration of a shop reservation system S in the first embodiment.

圖2係表示預約管理伺服器2之概要構成例之方塊圖。FIG. 2 is a block diagram showing an example of a schematic configuration of the reservation management server 2.

圖3(A)~圖3(C)係表示登錄於各資料庫中之資訊之構成例之圖。3(A) to 3(C) are diagrams showing a configuration example of information registered in each database.

圖4係表示第1實施形態中之店鋪預約系統S於店鋪預約處理時之動作例之順位圖。FIG. 4 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the first embodiment.

圖5係表示第2實施形態中之店鋪預約系統S於店鋪預約處理時之動作例之順位圖。FIG. 5 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the second embodiment.

圖6係表示第2實施形態中之店鋪預約系統S於店鋪預約處理時之動作例之順位圖。Fig. 6 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the second embodiment.

圖7係表示第2實施形態中之店鋪預約系統S於店鋪預約處理時之動作例之順位圖。FIG. 7 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the second embodiment.

圖8係表示第2實施形態中之店鋪預約系統S於店鋪預約處理時之動作例之順位圖。FIG. 8 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the second embodiment.

圖9係表示第2實施形態中之店鋪預約系統S於店鋪預約處理時之動作例之順位圖。FIG. 9 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the second embodiment.

圖10係表示第3實施形態中之店鋪預約系統S於店鋪預約處理時之動作例之順位圖。FIG. 10 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the third embodiment.

圖11係表示第3實施形態中之店鋪預約系統S於店鋪預約處理時之動作例之順位圖。FIG. 11 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the third embodiment.

(無元件符號說明)(no component symbol description)

Claims (10)

一種預約處理裝置，其特徵在於包括：列表發送機構，其自預約用終端接收表示預約者指定之檢索條件的檢索條件資訊，產生滿足該檢索條件資訊表示之檢索條件之設施之列表，並將表示該列表之列表資訊對該預約用終端發送；預約條件資訊接收機構，其自預約用終端經由網路接收表示預約者對設施之預約條件之預約條件資訊、表示預約者對設施之優先順位之優先順位資訊、及表示藉由上述預約者而自上述列表指定之複數之預約候補設施的指定設施資訊；預約條件資訊發送機構，其對與所接收之上述指定設施資訊所示之上述複數個預約候補設施分別相對應之各設施終端，經由網路一起發送所接收之上述預約條件資訊；可受理資訊接收機構，其自上述設施終端經由網路接收表示根據所發送之上述預約條件資訊所示之預約條件而可進行受理的可受理資訊；及預約設施決定機構，其於上述可受理資訊接收機構接收到可受理資訊時，於參照上述預約條件資訊接收機構所接收之優先順位資訊，而判定出與該可受理資訊之發送源之設施終端相對應之預約候補設施之優先順位不低於特定之順位之情形時，將與該可受理資訊之發送源之設施終端相對應的預約候補設施決定為預約設施。 A reservation processing device, comprising: a list transmission unit that receives search condition information indicating a search condition specified by a reservation by a reservation terminal, generates a list of facilities that satisfy search conditions indicated by the search condition information, and displays The list information of the list is transmitted to the reservation terminal; the reservation condition information receiving unit receives the reservation condition information indicating the reservation condition of the reservation by the reservation from the reservation terminal via the network, and indicates that the reservation person has priority over the priority of the facility. And the designated facility information indicating the plurality of reservation candidate facilities specified by the reservation by the reservation; the reservation condition information transmission means, and the plurality of reservation candidates indicated by the received designated facility information Each of the facility terminals corresponding to the facility transmits the received reservation condition information via the network; the receivable information receiving unit receives, via the network, the reservation indicated by the information of the reservation condition information sent Acceptable capital for acceptance And a facility for determining the facility to determine the source of the receivable information by referring to the priority order information received by the information receiving institution of the reservation condition when the receivable information receiving institution receives the receivable information. When the priority of the reservation candidate facility corresponding to the terminal is not lower than the specific order, the reservation candidate facility corresponding to the facility terminal of the source of the receivable information is determined as the reservation facility. 如請求項1之預約處理裝置，其中上述預約設施決定機構係於上述預約條件資訊發送機構發送預約條件資訊後特定時間內仍無法決定上述預約設施之情形時，將與在該特定時間內已發送有可受理資訊之設施終端相對應之預約候補設施中，上述優先順位最高之預約候補設施決定為預約設施。 The reservation processing device of claim 1, wherein the reservation facility determining means transmits the same time in the specific time after the reservation condition information transmitting means cannot determine the situation of the reserved facility within a specific time after transmitting the reservation condition information Among the reservation candidate facilities corresponding to the facility terminal that can receive the information, the reservation candidate facility having the highest priority is determined as the reservation facility. 如請求項1或2之預約處理裝置，其中上述預約條件資訊接收機構自上述預約用終端接收表示由預約者所指定之上述複數個預約候補設施之上述指定設施資訊、及表示預約者對於該複數個預約候補設施之優先順位之上述優先順位資訊；上述預約條件資訊發送機構對與所接收之上述指定設施資訊所示之上述複數個預約候補設施分別相對應之設施終端，發送所接收之上述預約條件資訊。 The reservation processing device according to claim 1 or 2, wherein the reservation condition information receiving unit receives, from the reservation terminal, the designated facility information indicating the plurality of reservation candidate facilities designated by the reservation person, and indicates that the reservation person has the plural number Receiving the priority order information of the priority of the candidate facility; the reservation condition information transmitting means transmitting the received reservation to the facility terminal corresponding to the plurality of the plurality of reservation candidate facilities indicated by the designated facility information received Conditional information. 如請求項1之預約處理裝置，其中上述預約處理裝置更包括應答資訊接收機構，其代替上述可受理資訊接收機構，自上述設施終端接收表示根據所發送之上述預約條件資訊所示之預約條件而可進行受理、或不可進行受理之應答資訊；上述預約設施決定機構係於上述應答資訊接收機構接收到表示可受理之應答資訊時，於參照所接收之上述優先順位資訊，而判定出已自優先順位較發送了該應答資訊之設施終端所對應之預約候補設施高的所有預約候補設施所對應之設施終端接收了表示不可受理之應答資訊 之情形時，將發送了表示該可受理之應答資訊之設施終端所對應之預約候補設施決定為預約設施。 The reservation processing device of claim 1, wherein the reservation processing device further includes a response information receiving unit that receives, from the facility terminal, a reservation condition indicated by the transmitted reservation condition information, instead of the receivable information receiving unit. The answering information may be accepted or not accepted; the reservation facility determining means determines that the priority information is received by referring to the received priority information when the response information receiving institution receives the response information indicating acceptance The facility terminal corresponding to all the reservation candidate facilities having a higher reservation candidate facility corresponding to the facility terminal that transmitted the response information receives the response information indicating the inadmissibility In the case of the reservation, the reservation candidate facility corresponding to the facility terminal that has transmitted the receivable response information is determined as the reservation facility. 如請求項4之預約處理裝置，其中上述預約設施決定機構係於上述應答資訊接收機構接收到表示不可受理之應答資訊時，於參照所接收之上述優先順位資訊，而判定出已自尚未確定不可受理之設施中優先順位最高之設施接收了表示可受理之應答資訊之情形時，將該設施決定為預約設施。 The reservation processing device of claim 4, wherein the reservation facility determining means determines that the priority information has not been determined by referring to the received priority information when the response information receiving means receives the response information indicating the inadmissibility When the facility with the highest priority among the accepted facilities receives the response information indicating the admissibility, the facility is determined as the reservation facility. 如請求項1或4之預約處理裝置，其更包括：預約成立機構，其係於對於是否可自預約者徵收特定額而基於與該預約者相關之預約者資訊進行判定之結果為可徵收該特定額之判定結果之情形時，使由上述預約者所進行之上述預約設施決定機構所輸出之預約設施之預約成立；及預約成立通知機構，其於上述預約成立機構使預約成立之情形時，對上述預約用終端通知表示該預約成立之資訊。 The reservation processing device of claim 1 or 4, further comprising: an appointment establishment mechanism that is categorizable as a result of determining whether the subscriber can be levied on the subscriber based on the subscriber information associated with the subscriber In the case of the determination result of the specific amount, the reservation of the reservation facility output by the reservation facility determination means by the reservation candidate is established; and the reservation establishment notification means, when the reservation establishment institution makes the reservation established, The reservation terminal is notified of the information indicating that the reservation is established. 如請求項6之預約處理裝置，其更包括通知機構，該通知機構係於上述預約設施決定機構決定預約設施之情形時、或上述預約成立機構使預約成立之情形時，對上述預約條件資訊發送機構之上述預約條件資訊之發送目的地之設施終端通知表示該預約決定或預約成立之資訊。 The reservation processing device of claim 6, further comprising: a notification means for transmitting the reservation condition information when the reservation facility determination means determines the reservation facility or when the reservation establishment means sets the reservation The facility terminal of the destination of the above-mentioned reservation condition information of the institution notifies the information indicating that the reservation is decided or the reservation is established. 一種預約處理方法，其特徵在於：其係藉由電腦而執行者，且包括如下步驟： 自預約用終端接收表示預約者指定之檢索條件的檢索條件資訊，產生滿足該檢索條件資訊表示之檢索條件之設施之列表，並將表示該列表之列表資訊對該預約用終端發送；自預約用終端經由網路接收表示預約者對設施之預約條件之預約條件資訊、表示預約者對設施之優先順位之優先順位資訊、及表示藉由上述預約者而自上述列表指定之複數之預約候補設施的指定設施資訊；對與所接收之上述指定設施資訊所示之上述複數個預約候補設施分別相對應之設施終端，經由網路一起發送所接收之上述預約條件資訊；自上述設施終端經由網路接收表示根據所發送之上述預約條件資訊所示之預約條件而可進行受理之可受理資訊；及於收到上述可受理資訊時，參照優先順位資訊，而判定出與該可受理資訊之發送源之設施終端相對應之預約候補設施之優先順位不低於特定之順位之情形時，將與該可受理資訊之發送源之設施終端相對應之預約候補設施決定為預約設施。 An appointment processing method is characterized in that it is executed by a computer and includes the following steps: The reservation terminal receives the search condition information indicating the search condition specified by the reservation, generates a list of facilities that satisfy the search condition indicated by the search condition information, and transmits the list information indicating the list to the reservation terminal; The terminal receives the reservation condition information indicating the reservation condition of the reservation by the reservation, the priority order information indicating the priority of the reservation to the facility, and the reservation candidate facility indicating the plurality of reservations specified by the reservation from the list. Designating facility information; transmitting, by the facility terminal corresponding to the plurality of the plurality of reservation candidate facilities indicated by the designated facility information received, the received reservation condition information via the network; receiving from the facility terminal via the network And indicating the receivable information that can be accepted according to the reservation condition indicated by the information of the reservation condition information sent; and when receiving the receivable information, referring to the priority order information, and determining the source of the receivable information The priority order of the candidate waiting facilities corresponding to the facility terminal is not low. When the specific case of the pick, the admissibility of the transmission source terminal of the facility corresponding to the information of the reservation candidate facilities determined as reservation facility. 一種電腦可讀取記錄媒體，其記錄有使電腦作為如下機構發揮功能之預約處理程式：列表發送機構，其自預約用終端接收表示預約者指定之檢索條件的檢索條件資訊，產生滿足該檢索條件資訊表示之檢索條件之設施之列表，並將表示該列表之列表 資訊對該預約用終端發送；預約條件資訊接收機構，其自預約用終端經由網路接收表示預約者對設施之預約條件之預約條件資訊、表示預約者對設施之優先順位之優先順位資訊、及表示藉由上述預約者而自上述列表指定之複數之預約候補設施的指定設施資訊；預約條件資訊發送機構，其對與所接收之上述指定設施資訊所示之上述複數個預約候補設施分別相對應之設施終端，經由網路一起發送所接收之上述預約條件資訊；可受理資訊接收機構，其自上述設施終端經由網路接收表示根據所發送之上述預約條件資訊所示之預約條件而可進行受理的可受理資訊；及預約設施決定機構，其於上述可受理資訊接收機構接收到可受理資訊時，於參照上述預約條件資訊接收機構所接收之優先順位資訊，而判定出與該可受理資訊之發送源之設施終端相對應之預約候補設施之優先順位不低於特定之順位之情形時，將與該可受理資訊之發送源之設施終端相對應的預約候補設施決定為預約設施。 A computer-readable recording medium recording a reservation processing program for causing a computer to function as a list transmission unit that receives search condition information indicating a search condition specified by a reservation by a reservation terminal, and generates a search condition that satisfies the search condition a list of facilities for which the information represents the search criteria and will represent a list of the list The information is transmitted to the reservation terminal; the reservation condition information receiving unit receives, from the reservation terminal, the reservation condition information indicating the reservation condition of the reservation by the reservation, the priority order information indicating the priority of the reservation to the facility, and a designated facility information indicating a plurality of reservation candidate facilities designated by the above-mentioned subscribers from the list; the reservation condition information transmission means respectively corresponding to the plurality of reservation candidate facilities indicated by the received designated facility information The facility terminal transmits the received reservation condition information via the network; the receivable information receiving unit receives the reservation condition from the facility terminal via the network indicating that the reservation condition indicated by the transmitted reservation condition information is acceptable And the appointment facility decision-making body, when the receivable information receiving institution receives the admissible information, and determines the priority information received by the information receiving institution according to the reservation condition information, and determines the admissibility information Appointment candidate corresponding to the facility terminal of the transmission source When applied to the priority order is not less than the overall context of certain of the admissible to the facility information of the transmission source terminal of the facility corresponding to the reservation candidate determined as reservation facility. 一種預約處理程式產品，其特徵在於：使電腦作為如下機構發揮功能：列表發送機構，其自預約用終端接收表示預約者指定之檢索條件的檢索條件資訊，產生滿足該檢索條件資訊表示之檢索條件之設施之列表，並將表示該列表之列表 資訊對該預約用終端發送；預約條件資訊接收機構，其自預約用終端經由網路接收表示預約者對設施之預約條件之預約條件資訊、表示預約者對設施之優先順位之優先順位資訊、及表示藉由上述預約者而自上述列表指定之複數之預約候補設施的指定設施資訊；預約條件資訊發送機構，其對與所接收之上述指定設施資訊所示之上述複數個預約候補設施分別相對應之設施終端，經由網路一起發送所接收之上述預約條件資訊；可受理資訊接收機構，其自上述設施終端經由網路接收表示根據所發送之上述預約條件資訊所示之預約條件而可進行受理的可受理資訊；及預約設施決定機構，其於上述可受理資訊接收機構接收到可受理資訊時，於參照上述預約條件資訊接收機構所接收之優先順位資訊，而判定出與該可受理資訊之發送源之設施終端相對應之預約候補設施之優先順位不低於特定之順位之情形時，將與該可受理資訊之發送源之設施終端相對應的預約候補設施決定為預約設施。A reservation processing program product, characterized in that a computer functions as a list transmission means that receives search condition information indicating a search condition specified by a reservation by a reservation terminal, and generates a search condition that satisfies the search condition information representation. a list of facilities and will represent a list of the list The information is transmitted to the reservation terminal; the reservation condition information receiving unit receives, from the reservation terminal, the reservation condition information indicating the reservation condition of the reservation by the reservation, the priority order information indicating the priority of the reservation to the facility, and a designated facility information indicating a plurality of reservation candidate facilities designated by the above-mentioned subscribers from the list; the reservation condition information transmission means respectively corresponding to the plurality of reservation candidate facilities indicated by the received designated facility information The facility terminal transmits the received reservation condition information via the network; the receivable information receiving unit receives the reservation condition from the facility terminal via the network indicating that the reservation condition indicated by the transmitted reservation condition information is acceptable And the appointment facility decision-making body, when the receivable information receiving institution receives the admissible information, and determines the priority information received by the information receiving institution according to the reservation condition information, and determines the admissibility information Appointment candidate corresponding to the facility terminal of the transmission source When applied to the priority order is not less than the overall context of certain of the admissible to the facility information of the transmission source terminal of the facility corresponding to the reservation candidate determined as reservation facility.