TWI539404B - Network service reservation management system - Google Patents
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Description
本發明係一種管理系統，尤指一種用於網路服務之預施聯單管理系統。 The invention relates to a management system, in particular to a pre-application single management system for network services.
傳統的電信客戶申辦服務區分為行動業務、固網業務、國際業務等服務類別。各種業務下更細分多個服務項目，每個項目發展的時間與技術存在許多差異，致使跨業務產品整合上十分困難。而早期的客戶訂單系統缺乏全業務整體觀點及整合，使得當產品項目快速累積時，其錯綜複雜之新舊架構關會讓客戶產品服務申辦案件時，無法依其需求快速解析、整合以及提供各個處理階層所需之供裝設定。 Traditional telecom customer bidding services are classified into service categories such as mobile services, fixed network services, and international services. Different services are subdivided into multiple service projects. There are many differences in the time and technology of each project development, which makes it difficult to integrate cross-business products. The early customer order system lacked a full-service overall view and integration, so that when the product project accumulates rapidly, its intricate new and old architecture will make the customer product service unable to quickly resolve, integrate and provide various processing according to its needs. The setting required for the class.
由於現行處理客戶訂單欠缺群組關聯、客戶相依關聯、執行序位之管理，使得服務中心受理員在受理客戶訂單並在處理流程中，常受到內部繁雜流程之干擾，使得處理流程常進行到一半即因流程干擾而中斷，而無法順利完成處理流程。進而造成安裝資源以及人力資源之浪費。 Due to the current management of customer orders, lack of group association, customer-dependent association, and execution order management, the service center acceptor is often interfered with internal complicated processes in accepting customer orders and in the process of processing, so that the processing flow is often halfway through. That is, it is interrupted due to process interference, and the processing flow cannot be completed smoothly. This in turn causes waste of installation resources and human resources.
綜上所述，如何提供一種可改良傳統客戶訂單處理流程之處理系統乃本領域亟需解決之技術問題。 In summary, how to provide a processing system that can improve the traditional customer order processing process is a technical problem that needs to be solved in the field.
為解決上述之問題，本發明之目的係提供一種可完成客戶訂單分層式供裝之網路服務之預施聯單管理系統。 In order to solve the above problems, an object of the present invention is to provide a pre-application management system for a network service that can complete a hierarchical installation of customer orders.
為達上述目的，本發明提出一種網路服務之預施聯單管理系統。系統包含一運算控制模組、一網路拓撲管理模組、一用戶管理模組、一服務解析管理模組、以及一預施管理模組。運算控制模組係用以處理一訂單資訊，訂單資訊係標記一用戶端及其指定之網路服務。網路拓撲管理模組，為連接前述之運算控制模組，並提供運算控制模組分析一網路服務端至用戶端間之網路狀態。用戶管理模組，連接運算控制模組，並提供運算控制模組存取用戶端之用戶需求資訊。服務解析管理模組係連接運算控制模組，並提供運算控制模組解析網路服務、網路狀態以及用戶資訊，並據此配置至少一基礎執行單元。預施管理模組係連接運算控制模組，並依據至少一基礎執行單元以及一施工設備資訊以配置一施工聯單資訊，施工聯單資訊係標記提供網路服務所需執行之網路施工作業。 To achieve the above object, the present invention provides a pre-application single management system for network services. The system comprises an operation control module, a network topology management module, a user management module, a service analysis management module, and a pre-application management module. The operation control module is used to process an order information, and the order information is used to mark a client and its designated network service. The network topology management module is connected to the foregoing operation control module, and provides an operation control module to analyze the network state between the network server and the client. The user management module is connected to the computing control module, and provides the computing control module to access the user demand information of the user terminal. The service analysis management module is connected to the operation control module, and provides an operation control module to analyze the network service, the network status, and the user information, and configure at least one basic execution unit accordingly. The pre-administration management module is connected to the computing control module, and configures a construction joint information according to at least one basic execution unit and a construction equipment information, and the construction joint information information is used to mark the network construction work required to provide the network service. .
綜上所述，本發明之網路服務預施聯單管理系統透過解析網路服務、網路狀態以及用戶資訊，並配置對應之基礎執行單元而得以快速的配置所欲之施工聯單資訊，以解決先前技術繁雜冗長之處理流程。 In summary, the network service pre-application single management system of the present invention can quickly configure the desired construction order information by analyzing the network service, the network status, and the user information, and configuring the corresponding basic execution unit. To solve the complicated and tedious process of the prior art.
1‧‧‧運算控制模組 1‧‧‧Operation Control Module
2‧‧‧網路拓撲管理模組 2‧‧‧Network Topology Management Module
3‧‧‧用戶管理模組 3‧‧‧User Management Module
4‧‧‧服務解析管理模組 4‧‧‧Service Analysis Management Module
5‧‧‧預施管理模組 5‧‧‧Pre-application management module
6‧‧‧感知管理模組 6‧‧‧Sense Management Module
7‧‧‧雲端資料管理模組 7‧‧‧Cloud Data Management Module
10‧‧‧標籤關聯基礎執行單元處理器 10‧‧‧ Label associated basic execution unit processor
11‧‧‧鏈結串列連接器 11‧‧‧Chain tandem connector
12‧‧‧基礎執行單元部析解譯器 12‧‧‧Basic Execution Unit Analysis Interpreter
13‧‧‧遞迴雜湊表處理器 13‧‧‧Returning the hash table processor
14‧‧‧功能與路由運作控制處理器 14‧‧‧Function and Routing Operation Control Processor
15‧‧‧關聯程序序位處理器 15‧‧‧Associative Program Sequence Processor
151‧‧‧程序關聯比對運算處理器 151‧‧‧Program correlation comparison processor
152‧‧‧程序運算處理器 152‧‧‧Programming processor
153‧‧‧程序連續追加更正運算處理器 153‧‧‧Programs are continuously added to the correction processor
154‧‧‧程序取消運算處理器 154‧‧‧Program cancellation arithmetic processor
16‧‧‧協調轉譯器 16‧‧‧Coordination Translator
E1‧‧‧異動事件 E1‧‧‧Transition event
S1‧‧‧基礎執行單元集合 S1‧‧‧Basic Execution Unit Set
第1圖係本發明之網路服務預施聯單管理系統之系統方塊圖。 1 is a system block diagram of a network service pre-application single management system of the present invention.
第2圖係本發明之操作情境分層流程示意圖。 Figure 2 is a schematic diagram of the operational context layering process of the present invention.
第3圖係本發明之核心運算控制模組內部處理流程圖。 Figure 3 is a flow chart of the internal processing of the core operation control module of the present invention.
以下將描述具體之實施例以說明本發明之實施態樣，惟其並非用以限制本發明所欲保護之範疇。 The specific embodiments are described below to illustrate the embodiments of the invention, but are not intended to limit the scope of the invention.
請參閱第1圖，其為本發明網路服務預施聯單管理系統之系統示意圖。網路服務預施聯單管理系統包含運算控制模組1、網路拓撲管理模組2、用戶管理模組3、服務解析管理模組4、預施管理模組5、感知管理模組6、以及雲端資料管理模組7。前述之網路拓撲管理模組2、用戶管理模組3、服務解析管理模組4、預施管理模組5、以及感知管理模組6係連接運算控制模組1以及雲端資料管理模組7。 Please refer to FIG. 1 , which is a schematic diagram of a system for a network service pre-application single management system according to the present invention. The network service pre-application single management system includes an operation control module 1, a network topology management module 2, a user management module 3, a service analysis management module 4, a pre-application management module 5, and a perception management module 6. And the cloud data management module 7. The network topology management module 2, the user management module 3, the service analysis management module 4, the pre-administration management module 5, and the sensing management module 6 are connected to the computing control module 1 and the cloud data management module 7 .
運算控制模組1係用以處理一訂單資訊，前述之訂單資訊係標記一用戶端及其指定之網路服務，並可據此動態指派網路拓撲管理模組2、用戶管理模組3、服務解析管理模組4、或預施管理模組5之運行。網路拓撲管理模組2提供運算控制模組1分析一網路服務端至用戶端間之網路狀態。用戶管理模組3係提供運算控制模組1存取用戶端之用戶需求資訊。服務解析管理模組4提供運算控制模組1解析網路服務、網路狀態以及用戶資訊，並據此配置至少一基礎執行單元。預施管理模組5依據至少一基礎執行單元以及一施工設備資訊以配置一施工聯單資訊，施工聯單資訊係標記提供網路服務所需執行之網路施工作業。感知管理模組6係動態式更新施工設備資訊。雲端資管理模組係提供連接網路拓撲管理模組2、用戶管理模組3、服務解析管理模組4、預施管理模組5、以及感知管理模組6資料之存取。 The operation control module 1 is configured to process an order information, and the order information is marked by a user terminal and its designated network service, and the network topology management module 2 and the user management module 3 are dynamically assigned according to the operation. The operation of the service analysis management module 4 or the pre-application management module 5. The network topology management module 2 provides an operation control module 1 to analyze the network state between a network server and a client. The user management module 3 provides the user demand information for the operation control module 1 to access the user terminal. The service analysis management module 4 provides the operation control module 1 to analyze the network service, the network status, and the user information, and configure at least one basic execution unit accordingly. The pre-application management module 5 configures a construction joint order information according to at least one basic execution unit and a construction equipment information, and the construction joint order information is used to mark the network construction work required to perform the network service. The perception management module 6 dynamically updates the construction equipment information. The cloud asset management module provides access to the network topology management module 2, the user management module 3, the service analysis management module 4, the pre-administration management module 5, and the sensing management module 6.
前述之網路拓撲管理模組2係依據用戶端所在地之狀態以分析該網路狀態。而基礎執行單元係與用戶端形成標籤關聯，並依據用戶分級、網路服務業務或用戶種類與用戶端形成標籤關聯。 The network topology management module 2 described above analyzes the state of the network according to the state of the location of the client. The basic execution unit is associated with the user end to form a label association, and forms a label association with the user end according to the user classification, the network service service, or the user category.
驗證施工聯單資訊更包含施工位置資訊、施工關聯資訊、施工序位資訊其中之一，或擇二以上之組合。預施管理模組5更計算施工位置 資訊、施工關聯資訊、或施工序位資訊之施工合理性。用戶需求資訊更包含需求資訊、所屬客群資訊、偏好資訊、服務等級保證(Service Level Agreement，簡稱：SLA)等級資訊、租用狀態資訊、需求變動資訊、服務租用資訊、選用產品組合資訊其中之一，或擇二以上之組合。 The verification construction joint order information further includes one of construction location information, construction related information, and application process information, or a combination of two or more. Pre-administration management module 5 calculates the construction location Reasonable construction of information, construction related information, or application of process information. The user demand information further includes one of the demand information, the customer information, the preference information, the service level agreement (SLA) level information, the rental status information, the demand change information, the service rental information, and the product combination information. , or a combination of two or more.
請參閱第2圖，其為本系統之操作情境。本系統透過產品組裝層、業務類別層、控制關聯層、加值應用層、網路資源層、以及用戶遞送層之分層架構，以於訂單處理時依產品→業務→服務控制→加值功能→網路解析層來完成客戶全業務產品訂單之分層式服務供裝(fulfillment)流程。 Please refer to Figure 2, which is the operating scenario of the system. The system through the product assembly layer, business category layer, control association layer, value-added application layer, network resource layer, and user delivery layer layered structure, in order processing according to product → business → service control → value-added function → The network resolution layer to complete the layered service fulfillment process for customer-wide business product orders.
請共同參閱第1~3圖，其為本發明之一實施例。於第2圖之操作情境中，進入本系統之客戶案件會先主動偵測到訂單案件觸發，透過網路拓樸管理模組1計算客戶位置基礎(location Base Service，簡稱：LBS)資訊，並藉由用戶管理模組3與動態感知管理模組6對客戶案件之客戶需求及行為之大資料進行分析歸納，使用情境偵測與客群歸屬及業務分類，再透過階層群組過濾分離後，將格式化運算與產出資料儲存雲端資料管理模組7。 Please refer to Figures 1 to 3 together, which is an embodiment of the present invention. In the operation scenario of Figure 2, the customer case entering the system will actively detect the trigger of the order case, and calculate the location base service (LBS) information through the network topology management module 1 and The user management module 3 and the dynamic perception management module 6 analyze and summarize the customer demand and behavior data of the customer case, use the context detection and the customer group attribution and the service classification, and then separate and filter through the hierarchical group. The format operation and output data are stored in the cloud data management module 7.
接著，透過網路拓撲管理模組2以及前述之處理結果分析客戶需求與客戶群組、客戶等級、客戶種類、所在地經緯度、所在樓層、客戶期望資料、行政區域、維運區域、施工單位區域、施作項目關聯、業務階層關聯、分工相依關聯資料，同時將各種運算結果儲存雲端資料管理模組7，並交給服務解析管理模組4運算，並依據客戶分級與業務分類及客戶種類歸屬賦予該項作業基礎執行單元標籤組合關聯，前述之標籤可掛載一 或多個基礎執行單元，客戶前後案異動以標籤關聯(透過標籤關聯，若是客戶更換服務或選取新服務，其關聯標籤仍是相同)。每一不同客戶分群客戶歸屬標示群組建立連結且設定好標籤，儲存於雲端資料管理模組7，每一個標籤將過濾分離群組處理，同時將該附掛服務綑綁在該標籤下，建立客戶群組→產品→加值業務→服務→資源→網路/平台階層式關聯相依鏈結，形成生成樹(spanning tree)結構，完成正向反向追蹤關聯。 Then, through the network topology management module 2 and the foregoing processing results, analyzing customer requirements and customer groups, customer levels, customer types, location latitude and longitude, floor, customer expectation data, administrative area, transportation area, construction unit area, The project association, business class association, and division of labor depend on the related data, and the various calculation results are stored in the cloud data management module 7 and submitted to the service analysis management module 4 for calculation, and are assigned according to the customer classification and business classification and customer category attribution. The job base unit is associated with the tag combination, and the aforementioned tag can be mounted one. Or multiple base execution units, the customer's case-to-hand transaction is tagged (via tag association, if the customer replaces the service or selects a new service, the associated tag is still the same). Each different customer grouping customer attribution group establishes a link and sets a label, which is stored in the cloud data management module 7, each label will be filtered and separated group processing, and the attached service is bundled under the label to establish a customer. Group→Product→Value-added Service→Service→Resource→Network/Platform Hierarchical Association Dependent Link, form a spanning tree structure, and complete forward and reverse tracking association.
接著，將所有標籤依客戶等級指定權重以及業務特性產生序位，經由核心運算管理模組管理統一管理，同時與虛擬資料庫6同步。 Then, all the tags are assigned weights according to the customer level and the service characteristics are generated, and the unified management is managed by the core operation management module, and simultaneously synchronized with the virtual database 6.
接著，預施管理模組5依據上述標籤基礎執行單元運算上述網路拓樸管理模組，計算派工施工網路連結、跳線、備用料，計算施工能量，並透過計算客戶指定時段可預施施工能量產生該案件可預施日期及時間，以精準派單至各地區權責維運區域施工單位，主動通知該工作單已抵達，於供法切換時通報客戶，於全案完工竣後驅動進線語音回應(Incoming Voice Response，簡稱：IVR)以立即自主回報至客戶與施工區單位，提供客戶可預先得知保留該預施時間。 Then, the pre-administration management module 5 calculates the construction network connection, the jumper, the backup material, calculates the construction energy, and calculates the construction energy according to the label basic execution unit, and calculates the construction time. The pre-applied construction energy can be used to pre-apply the date and time of the case. The construction unit will be dispatched to the regional authorities in accordance with the accuracy of the dispatch, and the work order will be notified to the arrival of the work order, and the customer will be notified when the transfer is completed. The Incoming Voice Response (IVR) is used to immediately return to the customer and the construction area unit, and the customer can know in advance that the pre-application time is retained.
核心運算控制模組1運用於上述預施時間，啟動相關設備線路完成原址至新址局端至用戶端的各節點路由、網元、加值服務、平台施作，並於上述計算之預施日期預施時間精準驅動移機異動前後時間點原局/新局各區域所屬施工，完成局端、骨幹、匯集、接取、用戶各端點，以及各營運單位派工。 The core operation control module 1 is applied to the foregoing pre-application time, and starts the routing of the relevant equipment line to the node of the new site to the user end, the network element, the value-added service, the platform application, and the pre-application date of the above calculation The application time accurately drives the construction of the original bureau/new office in each area before and after the shift, and completes the central office, backbone, collection, access, user endpoints, and dispatched by various operating units.
當有新的設備加入成為執行單元時，感知管理模組6主動偵測得知LBS資料並傳送至網路拓樸管理模組同步，並完成註冊與階層關聯， 架構局端至用戶端多元異質終端拓樸。 When a new device is added to become an execution unit, the sensing management module 6 actively detects the LBS data and transmits it to the network topology management module for synchronization, and completes registration and hierarchical association. Architecture end-to-user multi-heterogeneous terminal topology.
依據標籤群組內含基礎執行單元數量計算對應，從處理執行緒池中取計算後對應數量，依據前述分析作業項目權重預施序位計算之階層式(hierarchy)/相依性(dependence)所得出的序位並決定採平行或循序執行運算。 According to the number of basic execution units in the label group, the corresponding quantity is calculated from the processing thread pool, and the hierarchy/dependence is calculated according to the aforementioned analysis work item weight pre-order calculation. The order is determined by the parallel or sequential execution of the operation.
在各局所屬區域施工單位皆完工後，完成預施訊息及完工訊息狀態會同步更新標籤關聯至雲端資料管理模組7，在全案所有附掛之執行緒都完成回報且回報成功後，更新處理情境及相關模組狀態，大幅度縮短客戶得知預施的等待時間，加速全案施工速度，降低人力空轉虛耗。 After the completion of the construction units in the respective districts, the completion of the pre-posting information and the completion message status will be updated to the cloud data management module 7 in synchronization with the updated label. After all the attached threads in the case have completed the return and the return is successful, the update processing is completed. The situation and related module status greatly shortens the waiting time for the customer to know the pre-application, accelerates the construction speed of the whole case, and reduces the waste of human idling.
請參考第3圖，為本系統核心運算控制模組1之內部處理流程，前述之客戶產品訂單為一輸入之異動事件E1，經由本系統將產品訂單拆解為基礎執行單元集合S1，輸出至標籤關聯基礎執行單元處理器10產生雙向鏈結關聯串列，接著輸出至鏈結串列連接器11，並同時依據權重依存關聯(dependency)重新排列優先權，並輸出至基礎執行單元剖析解譯器12產出作業項目之集合，接著輸出至標籤雜湊表至遞迴雜湊表處理器13，並使用標籤群組關聯客戶相關之作業項目(每一客戶)，同時過濾衝突、重複、不合理之作業項目，以避免資源浪費。而在重新組合後產出執行細部動作，輸出至功能與路由運作控制處理器14轉換產生路徑節點、連結線路、收容位置關聯、執行細部功能。 Please refer to FIG. 3, which is the internal processing flow of the core operation control module 1 of the system. The aforementioned customer product order is an input transaction event E1, and the product order is disassembled into the basic execution unit set S1 via the system, and output to The tag association base execution unit processor 10 generates a bidirectional link association string, and then outputs it to the link string connector 11, and at the same time rearranges the priorities according to the weight dependency dependency and outputs to the base execution unit for interpretation and interpretation. The processor 12 produces a set of work items, which are then output to the tag hash table to the recursive hash table processor 13, and associate the customer-related work items (each customer) with the tag group, while filtering conflicts, duplicates, and unreasonable Work items to avoid wasting resources. After the recombination, the execution execution detailed operation is outputted to the function and routing operation control processor 14 to generate the path node, the connection line, the storage location association, and the execution detail function.
接著啟動關聯程序序位處理器15，關聯程序序位處理器15包含程序關聯比對運算處理器151、程序運算處理器152、程序連續追加更正運算處理器153以及程序取消運算處理器154。前述之關聯程序序位處理 器15隨時間經過關聯比對前後案監控流程所有案件，後案透過標籤比對找出所有前案，而後案再註銷、更正、管制流程中眾多前案中某一或多個指定細部動作，每一動作為網路設備線路、服務、路由、功能，對應至路由網路設備、位置節點、收容、線路、平台、加值功能，當該作業項目皆順利執行完畢，接續處理後案，依此類推，直到所有作業項目全數處裡完成，則該客戶案件結案。 Next, the associated program sequence processor 15 is started. The associated program sequence processor 15 includes a program-related comparison operation processor 151, a program operation processor 152, a program-continuous addition correction operation processor 153, and a program cancellation operation processor 154. Associated program bit processing The device 15 compares all the cases in the previous and subsequent case monitoring processes over time, and then finds all the previous cases through label comparison, and then deletes, corrects, and specifies one or more specified details in the many previous cases in the control process. Each action is a network device line, service, routing, function, corresponding to the routing network device, location node, containment, line, platform, value-added function. When the operation item is successfully executed, the subsequent case is processed. Such a push, until all the work items are completed, the customer case is closed.
上列詳細說明係針對本發明之一可行實施例之具體說明，惟該實施例並非用以限制本發明之專利範圍，凡未脫離本發明技藝精神所為之等效實施或變更，均應包含於本案之專利範圍中。 The detailed description of the preferred embodiments of the present invention is intended to be limited to the scope of the invention, and is not intended to limit the scope of the invention. The patent scope of this case.
1‧‧‧運算控制模組 1‧‧‧Operation Control Module
2‧‧‧網路拓撲管理模組 2‧‧‧Network Topology Management Module
3‧‧‧用戶管理模組 3‧‧‧User Management Module
4‧‧‧服務解析管理模組 4‧‧‧Service Analysis Management Module
5‧‧‧預施管理模組 5‧‧‧Pre-application management module
6‧‧‧感知管理模組 6‧‧‧Sense Management Module
7‧‧‧雲端資料管理模組 7‧‧‧Cloud Data Management Module
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| TWI634765B (en) * | 2017-10-27 | 2018-09-01 | 中華電信股份有限公司 | Service provision configuration assigning system and service provision configuring method |
| TWI777532B (en) * | 2020-10-14 | 2022-09-11 | 南韓商韓領有限公司 | System, computer-implemented method and apparatus for centralized status monitoring |
| TWI777750B (en) * | 2021-08-26 | 2022-09-11 | 中華電信股份有限公司 | Method for adjusting order of service activation and data processing and service processing system |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| TWI634765B (en) * | 2017-10-27 | 2018-09-01 | 中華電信股份有限公司 | Service provision configuration assigning system and service provision configuring method |
| TWI777532B (en) * | 2020-10-14 | 2022-09-11 | 南韓商韓領有限公司 | System, computer-implemented method and apparatus for centralized status monitoring |
| US11681972B2 (en) | 2020-10-14 | 2023-06-20 | Coupang Corp. | Centralized status monitoring in a multidomain network |
| TWI777750B (en) * | 2021-08-26 | 2022-09-11 | 中華電信股份有限公司 | Method for adjusting order of service activation and data processing and service processing system |
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