TW541818B - Telephone transfer method - Google Patents
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- TW541818B TW541818B TW90133428A TW90133428A TW541818B TW 541818 B TW541818 B TW 541818B TW 90133428 A TW90133428 A TW 90133428A TW 90133428 A TW90133428 A TW 90133428A TW 541818 B TW541818 B TW 541818B
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Description
541818 五、發明說明(l) 本發明係 適用於無固定 而隨著科 Protocal Tel (packetized) 送至指定交談 態,如此在指 通,這樣的運 輸,並且可以 的間置浪費。 而且目前 不同地點工作 企業不需為個 出工作人員並 往往需要向總 可以更改設定 業的繁複性。 有關於一種電話轉接方法,特別有關於一種 座位之電活轉接方法。 技發展至今’ip電話已經(internet ephony)把語音轉換成數據資料而加以封包 ,然後再透過網際網路協定(lp)的網路,傳 =收話端,最後收話端再重組回聲音的型 定的兩端間持續得傳遞語音的訊息進行溝 輸過程除了能更經濟地達到即時語音的傳 有效地運用網路頻寬,避免傳統電訊所造成 已經有些行業,工作人g ,或去人σ = p工作人貝可以於不同時間及 成者人貝可採用輪班制, -個人員準備一個位 形下 沒有固定坐位的上班模式因:以=地發展 機登記,今天將使用那—個 班的人 ,轉接電話至對的位置上,,好讓總機 直上,如此將增加了作 有鑑於此,本發明之一目的,係 方法,透過一伺服端接收到一語音封勺:一種電話的轉接 封包中之一使用者碼,與一對昭隹一 τ透過上述語音 項目,接著,根據上述符合項’目、中圮2比對,以尋找符合 上述語音封包傳送至上述通訊位址—通訊位址,將 根據上述目的,透過本發明之Hi通話。 員可以於不同時間及不同地點工作,"=接方法,工作人 者人員可採用輪班541818 V. Description of the invention (l) The present invention is applicable to non-fixed and sent to the designated conversation state with Protocal Tel (packetized), so it is easy to communicate, such transportation, and can be wasted. And currently, companies working in different locations do not need to be individual workers and often need to change the complexity of the industry. The invention relates to a telephone transfer method, and more particularly to a seat transfer method. Technology development so far 'IP phone has (Internet ephony) converted voice into data and packaged it, and then transmitted through the Internet Protocol (lp) network = receiving end, and finally the receiving end and then recombined back to the voice In addition to the continuous transmission of voice messages between the two ends of the fixed channel, in addition to more economical transmission of real-time voice, effective use of network bandwidth, and avoiding some industries caused by traditional telecommunications, workers, or people. σ = p Workers can use the shift system at different times and adult people.-Each person prepares a work mode without a fixed seat in the position. Reason: Register with the local development machine. Today, that class will be used. Person, transfer the call to the right position, so that the switchboard can go straight up. This will increase. In view of this, one of the objects of the present invention is a method of receiving a voice seal via a server: a telephone One of the user codes in the transfer packet passes through the above-mentioned voice item with a pair of Zhao 隹 yiτ, and then, according to the above-mentioned matching item 'Project, Zhong 圮 2, to find a packet that matches the above-mentioned voice Corresponding to the above address - address communication, according to the above-described object, the present invention calls through Hi. Staff can work at different times and in different places, " = receiving method, staff can use shifts
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^ w不用固定坐位的上班模式。而且只需要於上 電腦登錄伺服器,伺服器便將電話轉接至登錚對’ ^ 上’欲進行連絡之電話,便可自行轉接過去”應之ip 作業的繁複性,亦不用增加人力成本。 此減少了 此外’本發明的特色及優點將於以下描述 此,部分將出現於描述中,或透過實施本發明風^, t明的目的及其他優點,將透過其描述、專利申浐: 所附圖示中所仔細指之構及方法而了解、二巳 圖式簡單說明 传。^ w Work mode without fixed seat. And only need to log on to the server on the computer, the server will transfer the call to the ^ ^ on the phone you want to contact, you can automatically transfer the "ip" complexity of the operation, without the need to increase manpower This reduces the cost. In addition, the features and advantages of the present invention will be described below, and some will appear in the description, or through the implementation of the present invention, the purpose and other advantages of the invention will be described through its description and patent application. : The structure and method are carefully referred to in the attached picture, and the two diagrams are briefly explained.
第1圖為本發明之第一實施例之架構示意圖。 第2圖為本發明之第一實施例之步驟流程圖。 第3圖為本發明之第二實施例之架構示意圖。 第4圖為本發明之第二實施例之步驟流程圖。 [符號說明] 1 〇、110 :伺服端; 20、30 〜90、130、140 〜180 :收/發話端; 23、33 〜93、133、143 〜183 ··電腦單元; 21、 31 〜91 : Voip 裝置; 22、 32〜92 :網路電話單元; 1 2 0 :電話總機單元; 131、141〜181 :電話單元; 1 2 1 :預設裝置。 實施例 本發明係提供一種電話轉接方法’適用於具有伺服端FIG. 1 is a schematic structural diagram of a first embodiment of the present invention. FIG. 2 is a flowchart of steps in the first embodiment of the present invention. FIG. 3 is a schematic structural diagram of a second embodiment of the present invention. FIG. 4 is a flowchart of steps in the second embodiment of the present invention. [Symbols] 1 〇, 110: Servo side; 20, 30 to 90, 130, 140 to 180: Receiver / speaker side; 23, 33 to 93, 133, 143 to 183 ·· Computer unit; 21, 31 to 91 : Voip device; 22, 32 ~ 92: internet telephone unit; 1 2 0: telephone exchange unit; 131, 141 ~ 181: telephone unit; 1 2 1: preset device. Embodiments The present invention provides a method for transferring a call ', which is applicable to a server
0506-6772TW ; MRS90-011 : dennis.ptd 第 5 頁 541818 五、發明說明(3) 以及複數收/發話端構成之互聯網路中,包括下列步驟, 首先,當上述祠服端接收到一語音封包時,透過上述語音 封包中之一使用者碼’與一對照表進行比對,以尋找符合 項目。接著,根據上述符合項目中記載之一通訊位址,將 上述語音封包傳送至上述通訊位址以進行通話。 首先,參考第1圖為本發明之第一實施例之架構示意 圖’第1圖中電話轉接系統1 0 0,包括一伺服端1 0、複數收 發話端20、30〜90,上述伺服端1 〇經由區域網路(L〇cal0506-6772TW; MRS90-011: dennis.ptd Page 5 541818 V. Description of the invention (3) and the Internet path composed of multiple receiving / sending terminals, the following steps are included. First, when the above-mentioned server receives a voice packet At this time, a user code 'in the voice packet is compared with a comparison table to find a matching item. Then, the voice packet is transmitted to the communication address according to a communication address recorded in the coincidence item for a call. First, referring to FIG. 1, a schematic diagram of the architecture of the first embodiment of the present invention is shown in FIG. 1. The telephone switching system 100 in FIG. 1 includes a server 10, a plurality of transceiver terminals 20, 30 to 90. 1 〇 via local network (Local
Area Network)耦接上述複數收/發話端2〇、3〇〜90,且上 述上述各個收/發活端係由一電腦單元及一對應之v 0 I p (Voice over Ip)裝置和一網路電話單元所組成,舉例而 言,收發話端20具有一電腦單元23、一VoIP裝置21以及一 網路電話單元22,而且上述VoIP裝置21以及網路電話單元 22係對應上述電腦單元2 3,另外,上述v〇 I p裝置2 2係可將 接收之語音封包重組成聲音,再經由上述網路電話單元22 進行通話。 接著請參考第2圖之步驟流程圖,說明本發明之第一 實施例之電話轉接方法。 首先如步驟S1,將使用者碼及I p位置登錄至伺服端j 〇 中,例如:使用者透過一第一收/發話端2 〇中之電腦單元 23與上述伺服端1 〇之網路連線,將使用者碼及丨p位址登錄 至上述伺服端1 0之上,舉例來說,上述使用者碼可為工 號、名字、部門編號,甚至上述任兩種之組合,其中上述 使用者碼可由使用者自行輸入,上述I P位址可由伺服端J 〇Area Network) is coupled to the plurality of receiving / sending terminals 20 and 30 to 90, and each of the foregoing receiving / sending terminals is composed of a computer unit and a corresponding v 0 I p (Voice over Ip) device and a network. It consists of a telephone unit. For example, the transceiver 20 has a computer unit 23, a VoIP device 21, and an Internet phone unit 22, and the VoIP device 21 and the Internet phone unit 22 correspond to the computer unit 2 3 In addition, the above-mentioned v〇IP device 22 can reassemble the received voice packet into sound, and then talk through the above-mentioned Internet telephone unit 22. Next, please refer to the flowchart of the steps in FIG. 2 to explain the method of telephone transfer in the first embodiment of the present invention. Firstly, as shown in step S1, the user code and the IP position are registered in the server j0. For example, the user is connected to the network of the server 10 through the computer unit 23 in the first receiving / sending terminal 2o. Line, register the user code and 丨 p address to the server 10 above. For example, the user code can be a job number, name, department number, or even a combination of any of the two. The user code can be entered by the user, and the above IP address can be accessed by the server J 〇
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五、發明說明(4) 偵測得知,於本例中假設使用者碼為9 9 9,I P位址為 1 · 2 · 3 · 4。 接著進行步驟S 2 ’上述伺服端1 〇接收上述使用者碼 9 9 9及I P位址1 · 2 · 3 · 4後,將上述使用者碼9 9 9及I p位址 1 · 2 · 3 · 4建構成一對照表後,儲存於上述伺服端1 〇中。 然後,進行步驟S3,當上述伺服端丨〇接收到一語音封 包時’透過上述語音封包中之一使用者碼,比對上述對照 表中是否有與上述語音封包中之一使用者碼相同之符合項 目。舉例來說,可由一第二收/發話端3 〇發出上述語音封 包至上述祠服端10要求與上述第一收/發話端2〇進行通 話’所以語音封包中之使用者碼為9 99,當然,並不限定 於此區域網路中之收發話端,任何與上述收話端所含有之 相似裝置,係可透過網際網路連線至上述伺服端丨〇發出要 求通話之語音封包。 右上述對照表内有與上述語音封包中之上述使用者碼 999相同之一者時,則進行步驟S4,上述伺服端1〇將上述 語音封包傳送至上述符合項目中記載之一通訊位址,以進 行通話。其中上述通訊位址為與上述語音封包中之上述使 用者碼999相同之一者所對應之ιρ位址i 2· 3· 4,透過將上 述語音封包傳送至該IP位址12·3·4,對應於該1?位址 1· 2· 3· 4之收發話端(就是第一收/發話端)接收到上述語音 封包後,再透過Vo ip裝置2丨重組成聲音訊號,經由網路電 話單元22進行通話。 右上述對照表内無任一使用者碼與上述語音封包中之5. Description of the invention (4) It is learned through detection that, in this example, it is assumed that the user code is 9 9 9 and the IP address is 1 · 2 · 3 · 4. Then proceed to step S 2 'the server end 10 receives the user code 9 9 9 and the IP address 1 · 2 · 3 · 4 and then sends the user code 9 9 9 and the IP address 1 · 2 · 3 · After constructing a comparison table, it is stored in the above-mentioned server 10. Then, step S3 is performed. When the server receives a voice packet, 'through a user code in the voice packet, compare whether there is a user code in the comparison table that is the same as a user code in the voice packet. Match items. For example, a second receiver / speaker 30 can send the voice packet to the temple server 10 to request a call with the first receiver / speaker 20. Therefore, the user code in the voice packet is 9 99, Of course, it is not limited to the transceiver terminal in this local area network. Any device similar to the receiver mentioned above can connect to the above-mentioned server terminal via the Internet to send a voice packet requesting a call. If there is one in the above-mentioned comparison table that is the same as the user code 999 in the voice packet, step S4 is performed, and the server 10 transmits the voice packet to a communication address recorded in the matching item. To make a call. The communication address is the ιρ address i 2 · 3 · 4 corresponding to the same one of the above-mentioned user code 999 in the voice packet, and the voice packet is transmitted to the IP address 12 · 3 · 4 After receiving the voice packet, the transceiver terminal corresponding to the address 1 · 2 · 3 · 4 (that is, the first receiving / sending terminal), and then reconstituted the sound signal through the Vo ip device 2 丨 via the network The telephone unit 22 makes a call. There is no user code in the above-mentioned comparison table and one of the above-mentioned voice packets.
541818 五、發明說明(5) 上述使用者碼9 9 9相同時,則進行步驟 將一第一預設語音封包傳送至發出上驟^,上述祠服端10 端(就是第二收/發話端3 0 ),1中上汁哲6吾音封包之收/發 包,可用以表示"您目前要找的人,2 —序預設語音封 似的訊息。 不在位置上"或其他類 其中本發明之電話轉接方法,更 、 包傳送至上述通訊位址以進行通話,t、、於]11述°吾日封 之第-收/發話端在忙線中時,則將 $通吼位置對應 傳送至發出上述語音封包之收二笛預設語音封包 H,表示該"所要找的人在忙線中,目前無法接聽,㈣ 後再播"或其它類似訊息。 第二實施例541818 V. Description of the invention (5) When the above user code 9 9 9 is the same, then the steps are performed to transmit a first preset voice packet to the sender ^, and the above 10 server end is the second receiving / sending end 3 0), the receiving / sending of the 6-voice packet of Shangzhizhe 6 in 1 can be used to indicate " the person you are currently looking for, 2-a pre-ordered voice message. Not in the position " or other types of the method of the invention of the telephone transfer, moreover, the packet is transmitted to the above communication address for a call, t ,, ...] described in the first day of the first day-the receiving / sending end is busy When it is online, it will send the $ tonghou position correspondingly to the default voice packet H that sent the above-mentioned voice packet, indicating that the person you are looking for is busy and cannot answer at present, and then broadcast it later. Or something similar. Second embodiment
本發明另提供一種電話轉接方法,首先參考第3圖為 本發明之第二實施例之架構示意圖,第3圖中電話轉接系 統200,包括一伺服端11 〇、一電話總機單元12〇、一預設 裳置121,以及複數收發話端130、14〇〜180,且各個發話 端係由一電腦單元及一對應電話單元所構成,舉例而言, 一第一收發話端130具有一電腦單元133以及一電話單元 131 ’而且上述電活早元131係對應上述電腦單元133。其 中上述祠服端110經由區域網路(Local Area Network)搞 接上述複數發話端之電腦單元133、143〜183,且上述電話 總機單元1 2 0耦接上述複數發話端之電話單元1 3 1、 1 4卜1 8 1,以進行電話轉接,另外上述預設裝置1 2 1,用以 播放預設語音。The present invention further provides a telephone transfer method. Referring first to FIG. 3, a schematic diagram of the architecture of the second embodiment of the present invention is shown. The telephone transfer system 200 in FIG. 3 includes a server 11 and a telephone exchange unit 12. , A preset dress 121, and a plurality of transmitting and receiving terminals 130, 14 ~ 180, and each of the calling terminals is composed of a computer unit and a corresponding telephone unit. For example, a first transmitting and receiving terminal 130 has a The computer unit 133 and a telephone unit 131 ′, and the electric activity early element 131 corresponds to the computer unit 133. The temple service terminal 110 connects to the plurality of computer units 133 and 143 to 183 through the Local Area Network, and the telephone exchange unit 1 2 0 is coupled to the plurality of telephone units 1 3 1 , 1 4 and 1 8 1 for call transfer, and the above-mentioned preset device 1 2 1 is used to play a preset voice.
541818 五、發明說明(6) 接著,再參考第4圖,說明本發明實施例之電咭 方法。首先如步驟τ 1,伺服端11 〇接收上述第一收;^接山 130之電腦單元133所登錄之一使用者碼及一曰此 I舌知 舉例來說,上述使用者碼可為工號、名字、部門編號,甚 至上述任兩種之組合,於本例中假設上述使用者碼^ 一工 號888,目前分機號為56 78。 _…一工 接著,進行步驟Τ2,將上述使用者碼888及目前分機 碼5 6 7 8建構成一對照表後,儲存於上述伺服端1 1 〇中。 然後,當上述電話總機單元1 20接收到一通訊信號 時,進行步驟Τ3,上述電話總機單元丨2〇耦接上述^月^ 器’根據上述通訊信號之一使用者碼,比對上述對照表中 是否有與上述通訊信號中之一使用者碼相同之符合項目。 舉例來說,可由上述第二收/發話端14〇發出上述通訊信號 至上述電活總機單元1 2 0要求與上述第一收/發話端1 g 〇進 行通話,所以該通訊信號中之使用者碼為888。,此外, 上述第一收/發洁端不限定於此區域路中之收發話端,任 何與上述收話端所含有之相似裝置,係可透過電話通訊方 式播號至上述電話總機單元丨2〇發出要求與上述伺服端丨i 〇 上任何有登錄之收/發話端進行通話之通訊信號。 若上述對照表内有與上述通訊信號中之上述使用者碼 888相同之一者時,則進行步驟T4,上述伺服端丨10將上述 符合項目中記載之一連絡碼,傳送至上述電話總機單元 120 〇 接著’如步驟T5,上述電話總機單元120將上述傳訊541818 V. Description of the invention (6) Next, referring to FIG. 4, the electric power method according to the embodiment of the present invention will be described. First, according to step τ1, the server 110 receives the above-mentioned first receipt; ^ one of the user codes registered in the computer unit 133 of the mountain 130 and the above-mentioned one. For example, the above user code may be an employee number. , Name, department number, or even a combination of any of the two above. In this example, it is assumed that the above user code ^ one work number 888, the current extension number is 56 78. _... One job Next, step T2 is performed to form a comparison table between the above user code 888 and the current extension code 5 6 7 8 and store it in the above server 1 10. Then, when the telephone exchange unit 120 receives a communication signal, step T3 is performed, and the telephone exchange unit 丨 20 is coupled to the ^ month ^ device according to a user code of the communication signal to compare the comparison table. Is there any coincidence item with the same user code in the above communication signal? For example, the second receiving / sending terminal 14 can send the communication signal to the electric switchboard unit 120 to request a call with the first receiving / sending terminal 1 g 〇, so the user in the communication signal The code is 888. In addition, the above-mentioned first receiving / transmitting terminal is not limited to the transmitting and receiving terminals in this area. Any similar device contained in the above-mentioned receiving terminal can broadcast the number to the above telephone exchange unit through telephone communication. 2 〇 Send a communication signal requesting a call with any registered receiving / sending terminal on the above-mentioned server 丨 i 〇. If there is one in the comparison table that is the same as the user code 888 in the communication signal, step T4 is performed, and the server 10 transmits one of the contact codes recorded in the above-mentioned items to the telephone exchange unit. 120 〇 Next, as described in step T5, the above telephone exchange unit 120 transmits the above message.
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541818 五、發明說明(7) 信號轉接至上述符合項目中記載之一連絡碼5 6 7 8,以進行 通話。其中上述連絡碼為與上述通訊信號中之上述使用者 碼888相同之一者所對應之目前分機號碼5678,透過電話 總機單元1 20將上述通訊信號傳送至該目前分機號碼 5 6 7 8 ’對應於該目前分機號碼5 6 7 8之收/發話端(就是第一 收發洁端1 3 0 ),接收到上述通訊信號後進行通話。 、、若上述對照表内無任一使用者碼與上述通訊信琥中之 亡述使用者碼888相同時,則進行步驟T6,上述電話總機 單凡120將上述通訊信號轉接至一預設裝置121,並播放一 語音’上述第一序預設語音,可用以表示·,您目 則要找的人,不在位置上"或其他類似的訊息。 /、中本Ίχ明之電話轉接方法,更可 號傳送至上述連絡碼以淮>t ^ 枯於上这通 、 巧乂進订通活,而上述遠έ夂石民料處+处 一收/發話端在忙線中時m、十、、s /運、,、°碼對應之第 預哼奘罟19〗^ ^ 則將上述通机信號轉接至上述 預口又裝置121,並播放一第一凡士五立 ^ 人在忙線中,目前盔第一預汉“曰,表示該,,所要找的 息。 …去接馭,請稍後再播"或其它類似訊 透過本發明$雷# 者碼與I P位址或目箭八地柯街且録日守建立一使用 蛘蛀扭械u 機碼之對照表,而於有來雷I卡π 活時,根據上述對昭表 、’术冤要求通 想要坐的位置、増加總機小姐 :去“己今天 本,就可達到益固宗# '、複性或增加人力成 雖然本發明【:;:,電話轉接。 限定本發明q壬何孰車=;例揭露如上’然其並非用以 “此技藝者’在不脫離本發明之精神541818 V. Description of the invention (7) The signal is transferred to one of the contact codes 5 6 7 8 recorded in the above-mentioned items to make a call. The contact code is the current extension number 5678 corresponding to the same one of the user code 888 in the communication signal, and the communication signal is transmitted to the current extension number 5 6 7 8 through the telephone exchange unit 1 20. At the receiving / speaking end of the current extension number 5 6 7 8 (that is, the first transmitting and receiving end 1 3 0), a call is made after receiving the above communication signal. If none of the user codes in the comparison table is the same as the user code 888 in the communication letter, then step T6 is performed, and the above-mentioned switchboard single 120 transfers the above-mentioned communication signal to a preset Device 121, and play a voice 'the above-mentioned first-order preset voice, which can be used to indicate ·, the person you are looking for is not in the position " or other similar messages. / 、 Nakamoto's telephone transfer method can be sent to the above contact code to Huai> t ^ It is used in the above-mentioned pass, and the order can be ordered, and the above-mentioned far-off stone material office is + When the receiving / speaking end is busy, the m, ten, s / yun, ,, and ° corresponding to the pre-humming number 19〗 ^ ^ will transfer the above-mentioned signal to the above-mentioned pre-port and device 121, and Playing a first Vase Five Li ^ people in a busy line, the current helmet first pre-han "say, said, should, what you are looking for.… Go to control, please broadcast again later" or other similar news through According to the present invention, the code of $ 雷 # and the IP address or Mujianbadi Kejie and Rizhao Shou established a comparison table using the u code, and when the Leilei I card π is active, Zhao Biao, "The position where the injustice requires you to sit, and the switchboard lady: Go to" this book today, you can reach Yi Gu Zong # ", renaturation or increase manpower. Although the present invention [:;:, call transfer . To limit the invention of the present invention: The example is disclosed as above, but it is not used to "this artist" without departing from the spirit of the present invention
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Claims (1)
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TW90133428A TW541818B (en) | 2001-12-31 | 2001-12-31 | Telephone transfer method |
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TW90133428A TW541818B (en) | 2001-12-31 | 2001-12-31 | Telephone transfer method |
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TW90133428A TW541818B (en) | 2001-12-31 | 2001-12-31 | Telephone transfer method |
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Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN103581855A (en) * | 2012-07-23 | 2014-02-12 | 黄能富 | Method for positioning and switching mobile communication terminal |
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2001
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Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN103581855A (en) * | 2012-07-23 | 2014-02-12 | 黄能富 | Method for positioning and switching mobile communication terminal |
TWI478611B (en) * | 2012-07-23 | 2015-03-21 | Nen Fu Huang | Positioning and diverting method for mobile communication end |
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