TW201915852A

TW201915852A - Business-to-business supply chain integration system platform without relaying on layers of traders and capable of enhancing the efficiency

Info

Publication number: TW201915852A
Application number: TW106135190A
Authority: TW
Inventors: 王倩雯
Original assignee: 美方總成國際有限公司
Priority date: 2017-10-13
Filing date: 2017-10-13
Publication date: 2019-04-16

Abstract

A business-to-business supply chain integration system platform is provided. The system platform includes a member management module, a query and quotation management module and a logistics management module. The member management module is used to manage member information of the client and the factory, the query and quotation management module is used to process the inquiry of the client, and the quotation of the factory, the logistics management module is used to handle the transportation of goods after the order is placed. The system platform serves as a medium for communication between the merchant and the factory and does not relay on layers of traders, which can enhance the efficiency of communication between the merchant and the factory.

Description

企業對企業之供應鏈整合系統平台Business-to-business supply chain integration system platform

本創作是有關一種系統平台，特別是指企業對企業之供應鏈整合系統平台。This creation is about a system platform, especially a business-to-business supply chain integration system platform.

傳統貿易商是廠商與工廠之間溝通的橋梁，舉例來說，工廠設立在台灣本地，可為生產螺絲、螺帽等各式零組件的工廠，車輛原廠則是設立在海外，當海外車輛原廠需要向台灣工廠提出零組件的詢價時，車輛原廠的人員需透過海外貿易商聯繫台灣貿易商，再由台灣貿易商與工廠人員聯繫以進行報價，工廠的報價單再透過台灣貿易商與海外貿易商輾轉傳送到車輛原廠。Traditional traders are bridges between manufacturers and factories. For example, the factory is located in Taiwan and can be used to produce screws, nuts and other components. The original factory is set up overseas, when overseas vehicles When the original factory needs to submit a component inquiry to the Taiwan factory, the original vehicle personnel must contact the Taiwan trader through the overseas trader, and then the Taiwan trader and the factory personnel can contact the quotation, and the factory quotation can be traded through Taiwan. Businesses and overseas traders are transferred to the original vehicle.

由此可見，車輛原廠與工廠之間有詢報價或技術上的溝通時，需透過層層貿易商作為傳話者，惟資訊來往的過程中難免失真，造成車輛原廠的需求無法正確有效地傳達到工廠，或工廠的專業建議也無法傳達到車輛原廠，此外，層層貿易商傳遞資訊的過程中也造成時間的耗費。It can be seen that when there is a quotation or technical communication between the original factory and the factory, it is necessary to use the layer trader as the talker, but the process of information exchange is inevitable distortion, and the demand of the original factory cannot be correctly and effectively. Professional advice that is communicated to the factory, or to the factory, cannot be communicated to the original vehicle. In addition, the process of transmitting information by the layers of traders also causes time.

有鑒於此，本創作之主要目的是提供一種企業對企業之供應鏈整合系統平台，由該系統平台作為廠商與工廠之間溝通的媒介，而不通過層層貿易商，以克服先前技術所述廠商與工廠透過貿易商進行溝通時所造成的問題。In view of this, the main purpose of this creation is to provide a business-to-business supply chain integration system platform, which serves as a medium for communication between manufacturers and factories, rather than through layer traders, to overcome the prior art. The problems caused by the communication between the manufacturer and the factory through the trader.

本創作企業對企業之供應鏈整合系統平台包含：一客戶端會員資料庫，儲存客戶端電子郵件地址；一工廠端會員資料庫，儲存工廠端電子郵件地址；一會員管理模組，提供一會員網頁介面以供連線客戶端主機與工廠端主機，接收客戶端主機與工廠端主機所輸入的會員申請資料，並根據管理者的操作將審核通過之會員申請資料分別儲存到該客戶端會員資料庫與該工廠端會員資料庫；一詢報價管理模組，存取該客戶端會員資料庫與該工廠端會員資料庫，提供一詢報價網頁介面以接收一客戶端主機的一詢報價資料，該詢報價管理模組將該詢報價資料傳送到多個工廠端電子郵件地址後，接收各工廠端主機回傳的一電子報價單，該詢報價管理模組根據管理者的操作而將投標結果通知傳送到工廠端電子郵件地址；一物流管理模組，存取該客戶端會員資料庫與該工廠端會員資料庫，根據管理者的操作而建立一電子訂單，將該電子訂單傳送給客戶端電子郵件信箱以通知訂單成立；該物流管理模組根據該電子訂單產生一電子出貨通知單，將該電子出通知單傳送到工廠端電子郵件信箱，以供工廠端主機在該物流管理模組所提供的一物流網頁介面設定確認出貨與預計出貨日期，該物流管理模組供根據管理者的操作而傳送出貨通知資訊給客戶端電子郵件信箱。The creation enterprise-to-business supply chain integration system platform includes: a client member database, storing client email addresses; a factory-side member database, storing factory-side email addresses; and a member management module providing one member The web interface is used for connecting the client host and the factory host, receiving the member application data input by the client host and the factory host, and storing the member application materials verified by the manager according to the operation of the manager to the client member data respectively. The library and the factory member database; a query quotation management module, accessing the client member database and the factory member database, providing a query quotation web interface to receive a request quotation data of a client host, The inquiry quotation management module transmits the inquiry quotation data to a plurality of factory-side email addresses, and receives an electronic quotation returned by each factory-side host, and the inquiry quotation management module submits the bid result according to the operation of the manager. The notification is transmitted to the factory-side email address; a logistics management module that accesses the client member database The factory-side member database establishes an electronic order according to the operation of the manager, and transmits the electronic order to the client email mailbox to notify the order establishment; the logistics management module generates an electronic shipping notice according to the electronic order And transmitting the electronic notification form to the factory-side email mailbox, so that the factory-side host sets a confirmation shipping date and an estimated shipping date in a logistics webpage interface provided by the logistics management module, and the logistics management module is provided according to The manager's operation transmits the shipping notification information to the client's email mailbox.

根據本創作系統平台，會員管理模組用以管理客戶端與工廠端的會員資料，詢報價管理模組用以處理客戶端的詢價與工廠端的報價，物流管理模組用以處理訂單成立後貨物的運送情況；對於客戶端來說，客戶端是對本創作系統平台提出詢報價的需求及建立電子訂單，即可透過本創作系統平台獲知出貨日期；對於工廠端來說，工廠端是對本創作系統平台進行報價，及從本創作系統平台獲知電子出貨通知單以進行產品的生產製造流程及出貨。According to the creation system platform, the member management module is used to manage the member information of the client and the factory, and the quotation management module is used to process the inquiry of the client and the quotation of the factory, and the logistics management module is used to process the goods after the order is established. For the client, the client is in need of asking for the quotation of the authoring system platform and establishing an electronic order, and the shipping date can be obtained through the creation system platform; for the factory side, the factory side is the authoring system. The platform conducts quotations and obtains electronic shipping notices from the creation system platform for the production process and shipment of the products.

如此一來，本創作系統平台即作為廠商與工廠之間溝通的媒介，而不通過層層貿易商，故克服先前技術所述廠商與工廠透過貿易商進行溝通時所造成的問題。In this way, the creation system platform serves as a medium for communication between the manufacturer and the factory, and does not pass through a layer of traders, thereby overcoming the problems caused by the communication between the manufacturer and the factory through the trader in the prior art.

本創作是一種企業對企業(Business to Business, B2B)之供應鏈整合系統平台，『企業』對『企業』是指『客戶端』對『工廠端』，『客戶端』可為車商原廠(例如：生產線、組裝線…等)，『工廠端』可為生產製造各式零組件的工廠(例如：螺絲廠、螺帽廠、沖壓廠…等)，亦即工廠端為車商原廠各種零組件的供應鏈。舉例來說，當工廠端為台灣本地的工廠，而客戶端是設立在海外的車商原廠，本創作系統平台即作為客戶端與工廠端的直接聯絡媒介，不需通過層層貿易商，不論對於客戶端或工廠端而言，透過本創作能提供客戶端與工廠端直接且即時的專業服務，以強化廠商與工廠之間溝通的效率。This creation is a business-to-business (B2B) supply chain integration system platform, "enterprise" to "enterprise" means "client" to "factory end", "client" can be the original car dealer (for example: production line, assembly line, etc.), "factory end" can be a factory that manufactures various components (for example: screw factory, nut factory, stamping factory, etc.), that is, the factory side is the original car dealer. Supply chain of various components. For example, when the factory side is a local factory in Taiwan, and the client is an original car dealership established overseas, the creation system platform serves as a direct communication medium between the client and the factory, and does not need to pass through layers of traders. For the client or the factory, this creation can provide direct and immediate professional services between the client and the factory to enhance the communication between the manufacturer and the factory.

請參考圖1與圖2，本創作企業對企業之供應鏈整合系統平台100可於電腦或伺服器實施，該系統平台100包含一客戶端會員資料庫10、一工廠端會員資料庫11、一會員管理模組12、一詢報價管理模組13、一物流管理模組14。Referring to FIG. 1 and FIG. 2, the enterprise enterprise-to-business supply chain integration system platform 100 can be implemented on a computer or a server. The system platform 100 includes a client member database 10, a factory-side member database 11, and a The member management module 12, the inquiry quotation management module 13, and the logistics management module 14.

該會員管理模組12提供一會員註冊網頁介面(web page)，當客戶端主機20或工廠端主機30連線到本創作系統平台100，該會員管理模組12可提供該會員註冊網頁介面給客戶端主機20或工廠端主機30以供使用者操作，其中，所述客戶端主機20可指設置在車商原廠而被車商原廠人員操作的電腦主機或智慧型裝置(例如：智慧型手機或平板電腦)，所述工廠端主機可指設置在工廠而被工廠人員操作的電腦主機或智慧型裝置(例如：智慧型手機或平板電腦)。請參考圖3，客戶端主機20可根據車商原廠人員的操作而可在會員註冊網頁介面線上輸入會員申請資料(步驟S001)及點選同意網站條款(步驟S002)，而工廠端主機30可根據車商原廠人員的操作而在會員註冊網頁介面線上輸入會員申請資料(步驟S003)及點選同意網站條款(步驟S004)，其中會員申請資料可包含電子郵件地址(e-mail address)。本創作系統平台100的管理者即可根據該會員管理模組12所接收到的會員申請資料進行審核(步驟S005)，該會員管理模組12即可根據管理者的操作，將審核通過的客戶端會員申請資料對應儲存到該客戶端會員資料庫10，及將審核通過的工廠端會員申請資料對應儲存到該工廠端會員資料庫11，其中，從客戶端主機20輸入的電子郵件地址儲存為客戶端電子郵件地址，從工廠端主機30輸入的電子郵件地址儲存為工廠端電子郵件地址。此外，該會員管理模組12可進一步發出入會通知資訊給對應的客戶端電子郵件地址(步驟S006)與工廠端電子郵件地址(步驟S007)，用以通知客戶端與工廠端已成功加入會員。The member management module 12 provides a member registration web page. When the client host 20 or the factory host 30 is connected to the authoring system platform 100, the member management module 12 can provide the member registration webpage interface. The client host 20 or the factory host 30 can be operated by a user, wherein the client host 20 can refer to a computer host or a smart device (eg, wisdom) that is installed in the original dealer's factory and operated by the dealer's original factory personnel. A type of mobile phone or tablet), which can be a computer host or a smart device (for example, a smart phone or a tablet) that is installed at a factory and operated by a factory personnel. Referring to FIG. 3, the client host 20 can input the member application information on the member registration web interface (step S001) and click the agreement website item (step S002) according to the operation of the original dealer of the vehicle dealer, and the factory host 30 The member application information (step S003) and the consent agreement website clause (step S004) may be entered on the member registration web interface according to the operation of the original dealer of the car dealer, wherein the member application information may include an e-mail address. . The administrator of the authoring system platform 100 can perform the review according to the member application data received by the member management module 12 (step S005), and the member management module 12 can review the approved client according to the operation of the manager. The end member application data is correspondingly stored in the client member database 10, and the factory-side member application data that has passed the review is correspondingly stored in the factory-side member database 11, wherein the email address input from the client host 20 is stored as The client email address, the email address entered from the factory host 30 is stored as a factory email address. In addition, the member management module 12 may further issue the enrollment notification information to the corresponding client e-mail address (step S006) and the factory-side e-mail address (step S007), to notify the client and the factory that the member has successfully joined the member. .

該詢報價管理模組13可存取(access)該客戶端會員資料庫10與該工廠端會員資料庫11的資料，當客戶端主機20連線到本創作系統平台100，請參考圖4A與圖4B，該詢報價管理模組13可根據管理者的操作而建立一詢報價專案(步驟S201)，並提供一詢報價網頁介面給該客戶端主機20，該客戶端主機20根據車商原廠人員的操作以透過該詢報價網頁介面線上上傳詢報價資料給該詢報價管理模組13(步驟S202)，所述詢報價資料可包含圖面(規格書)、車廠資訊、元件編號(P/N)、車型、用量數目、報價截止日期…等。當該詢報價管理模組13接收客戶端主機20所上傳的詢報價資料後，管理者可透過該詢報價管理模組13提供的一管理者網頁介面瀏覽所述詢報價資料，並於詢報價資料中加入補充資訊(步驟S203)，所述補充資訊是指針對車商原廠的特殊要求，舉例來說，不同的車商原廠對於包裝重量有不同限制，例如車商原廠X每個包裝上限可為22公斤，而車商原廠Y每個包裝上限可為20公斤，本創作藉由在該詢報價資料中加入補充資訊之手段，讓工廠端可清處明白不同車商原廠的不同特殊需求，以利根據車商原廠的需求作業。然後，該詢報價管理模組13根據管理者的操作將該詢報價資料設定複數零組件品項(步驟S204)，並針對各零組件品項設定複數工廠端(步驟S205)，舉例來說，該詢報價資料中所設定的零組件品項可包含品項A、品項B、品項C及品項D，其中品項A、品項B及品項C設定為第一工廠端，品項B、品項C及品項D設定為第二工廠端，理由在於，第一工廠端有能力生產製造品項A、品項B及品項C，第二工廠端有能力生產製造品項B、品項C及品項D。接著，該詢報價管理模組13將詢報價資料中的品項A、品項B及品項C傳送到第一工廠端電子郵件地址(步驟S206)，由第一工廠端參與品項A、品項B及品項C投標(步驟S207)，及將詢報價資料中的品項B、品項C及品項D傳送到第二工廠端電子郵件地址(步驟S208)，由第二工廠端參與品項B、品項C及品項D投標(步驟S209)。如此一來，第一工廠端的人員操作第一工廠端主機31以檢視品項A、品項B及品項C的詢報價資料後，根據自身製程能力建立電子報價單(步驟S210)，該詢報價管理模組13並傳送一報價通知信給管理者電子郵件地址(步驟S211)，同樣地，第二工廠端的人員操作第二工廠端主機32以檢視品項B、品項C及品項D的詢報價資料後，根據自身製程能力建立電子報價單(步驟S212)，該詢報價管理模組13並傳送一報價通知信給管理者電子郵件地址(步驟S213)，所述電子報價單可記載零組件的單位重量、工廠產能、零組件單價、作業時間、成本(模具、樣品費)…等。該詢報價管理模組13收到來自第一工廠端的電子報價單與第二工廠端的電子報價單後，管理者可透過該管理者網頁介面檢視該等電子報價單，以從中選出得標的工廠端(步驟S214)，例如品項A與品項C由第一工廠端得標，品項B與品項D由第二工廠端得標，管理者根據前述得標結果透過該詢報價管理模組13傳送一投標結果通知信到第一工廠端電子郵件地址(步驟S215)及第二工廠端電子郵件地址(步驟S216)，供第一工廠端的人員收電子郵件以瀏覽投標結果(步驟S217)，第一工廠端的人員即可知道品項A及品項C得標，另第二工廠端的人員收電子郵件以瀏覽投標結果(步驟S218)，第二工廠端的人員即可知道品項B及品項D得標。然後，該詢報價管理模組13根據管理者的操作更新步驟S201的詢報價專案以記載品項A、品項B、品項C及品項D的報價價格(步驟S219)，供客戶端連線到系統平台100時，可在詢報價網頁介面瀏覽品項A、品項B、品項C及品項D的報價價格(步驟S220)。The query quotation management module 13 can access the data of the client member database 10 and the factory member database 11 . When the client host 20 is connected to the author system platform 100, please refer to FIG. 4A and 4B, the query quotation management module 13 can establish a query quotation project according to the operation of the manager (step S201), and provide a query quotation webpage interface to the client host 20, the client host 20 according to the car dealer The operation of the factory personnel is to send the inquiry quotation information to the inquiry quotation management module 13 through the inquiry quotation web interface (step S202), and the inquiry quotation data may include a drawing (specification), a depot information, and a component number (P). /N), model, quantity, quotation deadline, etc. After the inquiry quotation management module 13 receives the inquiry quotation data uploaded by the client host 20, the administrator can browse the inquiry quotation information through a manager webpage interface provided by the inquiry quotation management module 13, and inquire about the quotation Supplementary information is added to the data (step S203), and the supplementary information is a special requirement for the original manufacturer of the car dealer. For example, different car dealers have different restrictions on the weight of the package, such as the original X of the car dealer. The upper limit of the packaging can be 22 kg, and the upper limit of the packaging of the original Y of the car dealer can be 20 kg. This work allows the factory to clear the original car dealers by adding supplementary information to the quotation information. Different special needs, in order to operate according to the needs of the original car dealers. Then, the inquiry quotation management module 13 sets the inquiry quotation data to the plurality of component items according to the operation of the manager (step S204), and sets a plurality of factory ends for each component item (step S205), for example, for example The item items set in the inquiry quotation data may include item A, item B, item C and item D, wherein item A, item B and item C are set as the first factory end. Item B, item C and item D are set to the second factory end, the reason is that the first factory end has the ability to produce manufacturing item A, item B and item C, and the second factory side has the ability to manufacture manufactured goods. Item B, item C and item D. Next, the inquiry quotation management module 13 transmits the item A, the item B and the item C in the inquiry quotation data to the first factory-side email address (step S206), and the first factory-side participation item A, Item B and item C bid (step S207), and transmitting item B, item C and item D in the inquiry quotation data to the second factory-side e-mail address (step S208), by the second factory end Participate in the item B, item C, and item D bid (step S209). In this way, the first factory end personnel operate the first factory end host 31 to view the quotation data of the item A, the item B and the item C, and then establish an electronic quotation according to the process capability (step S210), the inquiry The quotation management module 13 transmits a quotation notification letter to the manager email address (step S211). Similarly, the second factory end personnel operates the second factory end host 32 to view item B, item C and item D. After consulting the quotation data, an electronic quotation is established according to the self-process capability (step S212), and the quotation management module 13 transmits a quotation notification letter to the manager email address (step S213), and the electronic quotation can be recorded Unit weight of components, factory capacity, unit price of components, operating time, cost (mold, sample fee), etc. After the inquiry quotation management module 13 receives the electronic quotation from the first factory end and the electronic quotation of the second factory end, the manager can view the electronic quotations through the manager webpage interface to select the factory end of the winning bid. (Step S214), for example, item A and item C are awarded by the first factory end, item B and item D are awarded by the second factory end, and the manager passes the inquiry quotation management module according to the obtained result of the bidding. 13 transmitting a bid result notification letter to the first factory end email address (step S215) and the second factory end email address (step S216), for the first factory end personnel to receive an email to browse the bid result (step S217), The personnel at the first factory can know that the item A and the item C are awarded, and the second factory person receives the email to browse the bid result (step S218), and the second factory personnel can know the item B and the item. D got the mark. Then, the inquiry quotation management module 13 updates the inquiry quotation program of step S201 according to the operation of the manager to record the quotation price of the item A, the item B, the item C and the item D (step S219), for the client to connect When the system is connected to the system platform 100, the quotation price of item A, item B, item C and item D can be browsed in the quotation web page interface (step S220).

該物流管理模組14可存取該客戶端會員資料庫10與該工廠端會員資料庫11的資料，請參考圖5，管理者可瀏覽該詢報價專案(步驟S301)，該物流管理模組14根據管理者的操作而建立一電子合約(步驟S302)，該電子合約是指本創作系統平台100業者與客戶端之間的合約，例如該電子合約中可進一步記載各品項的折價金額，客戶端主機20連線到本創作系統平台100後，該物流管理模組14可透過一物流網頁介面顯示該電子合約以供該客戶端主機20顯示，由客戶端人員檢視電子合約，該電子合約並包含複數選項供客戶端點選，例如該電子合約包含品項A、品項B、品項C及品項D的報價資料的選項，客戶端的人員可操作客戶端主機20以自行勾選至少一個選項(步驟S303)，勾選確認後該物流管理模組14即建立一電子訂單(步驟S304)，並將該電子訂單傳送到客戶端電子郵件地址以通知訂單成立(步驟S305)，且該物流管理模組14將該電子訂單依據步驟S214中得標的工廠產生複數電子出貨通知單，各電子出貨通知單包含各品項的預計出貨日期(步驟S306)，該物流管理模組14將各電子出貨通知單傳送到對應的工廠端電子郵件地址(步驟S307)，以供工廠端人員收信瀏覽電子出貨通知單(步驟S308)，並進行各種品項的生產製造、包裝及如期出貨，其中，各工廠端在出貨時，可在該物流管理模組14所提供的一出貨網頁介面設定"確認出貨"及"出貨日期"(步驟S309)，以供該物流管理模組14進行出貨控管，該物流管理模組14於各工廠端"確認出貨"及"出貨日期"的資訊後，對應產生一電子出貨單(步驟S310)，該電子出貨單可傳送到客戶端電子郵件地址(步驟S311)，供客戶端人員收信檢視該電子出貨單以供貨到時確認貨品內容(步驟S312)。另一方面，當各工廠端無法在步驟S309所設定的預計出貨日期如期出貨，工廠端人員可在該出貨網頁介面設定"延遲出貨"(步驟S313)，當該物流管理模組14收到"延遲出貨"的設定時，傳送一延遲出貨通知到客戶端電子郵件地址(步驟S314)，並更新步驟S309所設定的預計出貨日期為延遲後出貨日期，該延遲後出貨日期可為管理者在管理者網頁介面所設定，或客戶端人員在出貨網頁介面設定。The logistics management module 14 can access the information of the client member database 10 and the factory member database 11 . Referring to FIG. 5 , the administrator can browse the inquiry quotation project (step S301 ), the logistics management module 14 establishing an electronic contract according to the operation of the manager (step S302), the electronic contract refers to a contract between the author and the client of the authoring system platform 100, for example, the electronic contract can further record the discount amount of each item. After the client host 20 is connected to the authoring system platform 100, the logistics management module 14 can display the electronic contract through a logistics webpage interface for display by the client host 20, and the client personnel can view the electronic contract. And includes a plurality of options for the client endpoint selection, for example, the electronic contract includes options for the quotation data of item A, item B, item C, and item D, and the client's personnel can operate the client host 20 to self-check at least An option (step S303), after the check is confirmed, the logistics management module 14 establishes an electronic order (step S304), and transmits the electronic order to the client email address to notify the order. Set up (step S305), and the logistics management module 14 generates the plurality of electronic shipping notices according to the factory that is awarded in step S214, and each electronic shipping notice includes an estimated shipping date of each item (step S306). The logistics management module 14 transmits each electronic shipping notice to the corresponding factory-side email address (step S307), for the factory-side personnel to receive the electronic shipping notice (step S308), and performs various types. Production, packaging and scheduled shipment of the items, wherein each factory end can set "confirm shipment" and "shipment date" in a shipping web interface provided by the logistics management module 14 at the time of shipment. (Step S309), the logistics management module 14 performs shipment control, and the logistics management module 14 generates an electronic shipment corresponding to the information of "confirm shipment" and "shipment date" at each factory end. Single (step S310), the electronic manifest can be transmitted to the client email address (step S311), for the client personnel to view the electronic manifest to confirm the contents of the goods upon delivery (step S312). On the other hand, when the factory end cannot be shipped on schedule according to the estimated shipping date set in step S309, the factory personnel can set "delayed shipment" in the shipping web interface (step S313), when the logistics management module 14 When the setting of "delayed shipment" is received, a delayed shipment notification is transmitted to the client email address (step S314), and the estimated shipment date set in step S309 is updated to the delayed shipment date, after the delay The shipping date can be set by the administrator in the manager web interface, or the client personnel can be set in the shipping web interface.

請參考圖2，本創作系統平台100可進一步包含一帳務管理模組15，該帳務管理模組15可存取(access)該客戶端會員資料庫10與該工廠端會員資料庫11的資料。請參考圖6，客戶端主機20連線到本創作系統平台100時，如步驟S308的瀏覽電子出貨通知單及步驟S309的設定"確認出貨"及"出貨日期"，然後該帳務管理模組15可根據各工廠端的電子報價單自動建立一第一電子付款通知單(步驟S401)，該第一電子付款通知單包含支付款項資訊，該帳務管理模組15將該第一電子付款通知單傳送到管理者電子郵件地址(步驟S402)，供管理者收信並知悉。在步驟S310的產生該電子出貨單後，該帳務管理模組15根據各工廠端的電子報價單自動建立一第二電子付款通知單(步驟S403)，該第二電子付款通知單包含支付款項資訊，該帳務管理模組15將該第二電子付款通知單傳送到客戶端電子郵件地址(步驟S404)，供客戶端人員收信並知悉該第二電子付款通知單包含支付款項資訊，據以進行付款。需說明的是，該第一電子付款通知單是指本創作系統平台100的業者對各工廠端的付款通知單，該第二電子付款通知單是指客戶端對本創作系統平台100的業者的通知單。Referring to FIG. 2, the authoring system platform 100 can further include a account management module 15 that can access the client member database 10 and the factory member database 11 data. Referring to FIG. 6, when the client host 20 is connected to the authoring system platform 100, the browsing electronic shipping notice in step S308 and the setting "confirm shipping" and "shipping date" in step S309 are performed, and then the accounting The management module 15 can automatically establish a first electronic payment notice according to the electronic quotation of each factory end (step S401), the first electronic payment notice includes payment information, and the accounting management module 15 the first electronic The payment notice is transmitted to the manager email address (step S402) for the administrator to receive and know. After generating the electronic shipper in step S310, the account management module 15 automatically creates a second electronic payment notice according to the electronic quotation of each factory end (step S403), and the second electronic payment notice includes the payment Information, the account management module 15 transmits the second electronic payment notice to the client email address (step S404), for the client personnel to receive the mail and knows that the second electronic payment notice includes payment information, To make a payment. It should be noted that the first electronic payment notice refers to a payment notice of each factory end of the authoring system platform 100, and the second electronic payment notice refers to a notification of the client to the operator of the authoring system platform 100. .

請參考圖2，本創作系統平台100可進一步包含一客服管理模組16，該客服管理模組16可存取(access)該客戶端會員資料庫10與該工廠端會員資料庫11的資料。請參考圖7，該客戶端主機20連線到本創作系統平台100時，可瀏覽在步驟S304已建立的電子訂單(步驟S501)，該客服管理模組16可產生一客服網頁介面到該客戶端主機20，以供客戶端人員操作。當客戶端對產品品質或服務品質有意見時，可在該客服網頁介面輸入相關內容，以供該客服管理模組16根據該內容建立一電子客訴單(步驟S502)，供管理者在管理者網頁介面稽核該電子客訴單(步驟S503)。其中，若管理者知道怎麼處理客戶端意見，管理者可直接在客服網頁介面直接輸入一答覆資訊，以供該客服網頁介面顯示該答覆資訊，客戶端人員透過該客服網頁介面瀏覽該答覆資訊(步驟S504)，相對的，若需要工廠端進一步確認的，可將該電子客訴單公開給工廠端，讓工廠端主機30連線到本創作系統平台100時，由該客服管理模組16提供該電子客訴單給該工廠端主機30，供工廠端人員瀏覽電子客訴單(步驟S505)，並由工廠端人員處理後輸入一補充資訊(步驟S506)，再由管理者根據該補充資訊再次稽核電子客訴單(步驟S507)。當管理者認為該補充資訊仍說明不清或需要調整，可要求工廠端重新調整該補充資訊(步驟S508)。其中，管理者可在管理者網頁介面瀏覽該補充資訊以對該電子客訴單進行稽核，並根據該補充資訊更新該答覆資訊，以供客戶端瀏覽更新後的答覆資訊(步驟S509)。當客戶端人員瀏覽所述答覆資訊後，認為其內容不滿意，客戶端人員可以電子郵件方式提出爭議(步驟S510)，亦即由該客戶管理模組16將客戶端人員輸入的爭議內容產生一爭議客訴單，並將該爭議客訴單傳送到管理者電子郵件地址(步驟S511)，供管理者收信以瀏覽該爭議客訴單，並瀏覽步驟S502產生的電子客訴單與該爭議客訴單以進行整體性的檢視與管理(步驟S512)，並管理者可進一步提出建議意見，要求工廠端人員根據建議意見重新調整該補充資訊(步驟S513)，再由管理者更新該答覆資訊，直到該客服管理模組16收到客戶端人員透過客服網頁介面所傳送的接收答覆(步驟S514)。由前述可知，本創作客服管理模組16作為客戶端與工廠端溝通的媒介，亦即客戶端溝通的對象是本創作系統平台100，工廠端溝通的對象也是本創作系統平台100，工廠端並不直接與客戶端進行聯絡溝通，當工廠端是設在台灣本地的工廠，而客戶端是海外客戶，縱使工廠端與客戶端彼此使用的語言不同，例如工廠端使用中文，客戶端使用英文，透過本創作的客服管理模組16，管理者可將客戶端的意見翻譯為中文以提供給客戶端，也可將工廠端的說明翻譯為英文以提供給客戶端，以確保客戶端與工廠端雙方溝通順暢，降低語言隔閡的問題。Referring to FIG. 2, the authoring system platform 100 can further include a customer service management module 16 that can access the data of the client member database 10 and the factory member database 11. Referring to FIG. 7, when the client host 20 is connected to the authoring system platform 100, the electronic order that has been established in step S304 can be browsed (step S501), and the customer service management module 16 can generate a customer service webpage interface to the client. The host 20 is for the client to operate. When the client has an opinion on product quality or service quality, the related content may be input in the customer service webpage interface, so that the customer service management module 16 creates an electronic customer complaint form according to the content (step S502), for the manager to manage The web page interface audits the electronic customer complaint form (step S503). If the administrator knows how to handle the client's comments, the administrator can directly input a reply message to the customer service web interface to display the reply information. The client personnel can view the reply information through the customer service web interface ( Step S504), if the factory end further confirmation is required, the electronic customer complaint form may be disclosed to the factory end, and when the factory end host 30 is connected to the authoring system platform 100, the customer service management module 16 provides The electronic customer complaint is given to the factory-side host 30 for the factory-side personnel to browse the electronic customer complaint form (step S505), and is processed by the factory-side personnel to input a supplementary information (step S506), and then the manager according to the supplementary information. The electronic customer complaint is again audited (step S507). When the manager thinks that the supplementary information is still unclear or needs to be adjusted, the factory may be required to readjust the supplementary information (step S508). The administrator may view the supplementary information on the administrator webpage to audit the electronic customer complaint form, and update the reply information according to the supplementary information, so that the client browses the updated reply information (step S509). After the client personnel browses the reply information and considers that the content is not satisfied, the client personnel can submit a dispute by email (step S510), that is, the client management module 16 generates a dispute content input by the client personnel. Disputing the customer complaint form, and transmitting the dispute customer complaint form to the manager email address (step S511), for the administrator to receive the letter to browse the dispute customer complaint form, and browsing the electronic customer complaint form generated in step S502 and the dispute The customer complaint form is used for overall inspection and management (step S512), and the manager may further make a suggestion, requesting the factory-side personnel to re-adjust the supplementary information according to the suggestion (step S513), and then the manager updates the reply information. Until the customer service management module 16 receives the receiving reply sent by the client personnel through the customer service web interface (step S514). It can be seen from the foregoing that the creative customer service management module 16 serves as a medium for communication between the client and the factory, that is, the client communicates with the author system platform 100, and the factory-side communication object is also the author system platform 100, and the factory side Do not directly communicate with the client. When the factory is a factory located in Taiwan, and the client is an overseas customer, even if the factory and the client use different languages, for example, the factory uses Chinese, the client uses English, Through the creation of the customer service management module 16, the manager can translate the client's opinions into Chinese to provide to the client, or translate the factory-side instructions into English to provide the client with the client to ensure communication between the client and the factory. Smooth and reduce the problem of language barriers.

綜上所述，本創作系統平台100扮演客戶與工廠之間溝通的媒介，本創作系統平台100的功能涵蓋會員管理、詢報價管理、物流管理、帳務管理與客服管理，因為客戶端與工廠端的溝通並不通過貿易商，故實施本創作之技術可對客戶端與工廠端提供有效率的服務品質。In summary, the authoring system platform 100 acts as a medium for communication between the client and the factory. The functions of the authoring system platform 100 include member management, inquiry quotation management, logistics management, account management and customer service management, because the client and the factory The communication of the end does not pass through the trader, so the technology of implementing this creation can provide efficient service quality to the client and the factory.

100‧‧‧系統平台100‧‧‧System platform

10‧‧‧客戶端會員資料庫10‧‧‧Client Member Database

11‧‧‧工廠端會員資料庫11‧‧‧Factory Member Database

12‧‧‧會員管理模組12‧‧‧Member Management Module

13‧‧‧詢報價管理模組13‧‧ Querying Quotation Management Module

14‧‧‧物流管理模組14‧‧‧Logistics Management Module

15‧‧‧帳務管理模組15‧‧‧Accounting Management Module

16‧‧‧客服管理模組16‧‧‧Customer Management Module

20‧‧‧客戶端主機20‧‧‧Client host

30‧‧‧工廠端主機30‧‧‧Factory host

31‧‧‧第一工廠端主機31‧‧‧First factory host

32‧‧‧第二工廠端主機32‧‧‧Second factory host

圖1：本創作系統平台的方塊示意圖(一)。圖2：本創作系統平台的方塊示意圖(二)。圖3：本創作系統平台之會員管理模組的流程示意圖。圖4A、4B：本創作系統平台之詢報價管理模組的流程示意圖。圖5：本創作系統平台之物流管理模組的流程示意圖。圖6：本創作系統平台之帳務管理模組的流程示意圖。圖7：本創作系統平台之客服管理模組的流程示意圖。Figure 1: Block diagram of the authoring system platform (1). Figure 2: Block diagram of the authoring system platform (2). Figure 3: Schematic diagram of the member management module of the authoring system platform. 4A and 4B are schematic diagrams showing the flow of the inquiry and quotation management module of the creation system platform. Figure 5: Schematic diagram of the logistics management module of the authoring system platform. Figure 6: Schematic diagram of the accounting management module of the authoring system platform. Figure 7: Schematic diagram of the customer service management module of the authoring system platform.

Claims

一種企業對企業之供應鏈整合系統平台，包含：一客戶端會員資料庫，儲存客戶端電子郵件地址；一工廠端會員資料庫，儲存工廠端電子郵件地址；一會員管理模組，提供一會員網頁介面以供連線客戶端主機與工廠端主機，接收客戶端主機與工廠端主機所輸入的會員申請資料，並根據管理者的操作將審核通過之會員申請資料分別儲存到該客戶端會員資料庫與該工廠端會員資料庫；一詢報價管理模組，存取該客戶端會員資料庫與該工廠端會員資料庫，提供一詢報價網頁介面以接收一客戶端主機的一詢報價資料，該詢報價管理模組將該詢報價資料傳送到多個工廠端電子郵件地址後，接收各工廠端主機回傳的一電子報價單，該詢報價管理模組根據管理者的操作而將投標結果通知傳送到工廠端電子郵件地址；一物流管理模組，存取該客戶端會員資料庫與該工廠端會員資料庫，根據管理者的操作而建立一電子訂單，將該電子訂單傳送給客戶端電子郵件信箱以通知訂單成立；該物流管理模組根據該電子訂單產生一電子出貨通知單，將該電子出通知單傳送到工廠端電子郵件信箱，以供工廠端主機在該物流管理模組所提供的一物流網頁介面設定確認出貨與預計出貨日期，該物流管理模組供根據管理者的操作而傳送出貨通知資訊給客戶端電子郵件信箱。A business-to-business supply chain integration system platform, comprising: a client member database, storing a client email address; a factory-side member database, storing a factory-side email address; a member management module providing a member The web interface is used for connecting the client host and the factory host, receiving the member application data input by the client host and the factory host, and storing the member application materials verified by the manager according to the operation of the manager to the client member data respectively. The library and the factory member database; a query quotation management module, accessing the client member database and the factory member database, providing a query quotation web interface to receive a request quotation data of a client host, The inquiry quotation management module transmits the inquiry quotation data to a plurality of factory-side email addresses, and receives an electronic quotation returned by each factory-side host, and the inquiry quotation management module submits the bid result according to the operation of the manager. The notification is transmitted to the factory-side email address; a logistics management module that accesses the client member database The factory-side member database establishes an electronic order according to the operation of the manager, and transmits the electronic order to the client email mailbox to notify the order establishment; the logistics management module generates an electronic shipping notice according to the electronic order And transmitting the electronic notification form to the factory-side email mailbox, so that the factory-side host sets a confirmation shipping date and an estimated shipping date in a logistics webpage interface provided by the logistics management module, and the logistics management module is provided according to The manager's operation transmits the shipping notification information to the client's email mailbox.

如請求項1所述之企業對企業之供應鏈整合系統平台，該物流管理模組收到一延遲出貨的設定，傳送一延遲出貨通知到客戶端電子郵件地址，並將所述預計出貨日期更新延遲後出貨日期。The enterprise-to-business supply chain integration system platform as claimed in claim 1, the logistics management module receives a delayed shipment setting, transmits a delayed shipment notification to the client email address, and forwards the expected The shipment date is delayed after the shipment date.

如請求項2所述之企業對企業之供應鏈整合系統平台，進一步包含一帳務管理模組，該帳務管理模組存取該客戶端會員資料庫與該工廠端會員資料庫的資料；該帳務管理模組根據所述電子報價單建立一第一電子付款通知單，該第一電子付款通知單包含支付款項資訊，該帳務管理模組將該第一電子付款通知單傳送到管理者電子郵件地址；該帳務管理模組於產生所述電子出貨單之後，根據所述電子報價單建立一第二電子付款通知單，該第二電子付款通知單包含支付款項資訊，該帳務管理模組將該第二電子付款通知單傳送到客戶端電子郵件地址。The enterprise-to-business supply chain integration system platform according to claim 2, further comprising a account management module, wherein the account management module accesses the client member database and the factory member database; The account management module establishes a first electronic payment notice according to the electronic quotation, the first electronic payment notice includes payment information, and the accounting management module transmits the first electronic payment notice to the management After the electronic bill of lading is generated, the account management module creates a second electronic payment notice according to the electronic quotation, the second electronic payment notice includes payment information, and the account The management module transmits the second electronic payment notice to the client email address.

如請求項3所述之企業對企業之供應鏈整合系統平台，進一步包含一客服管理模組，該客服管理模組存取該客戶端會員資料庫與該工廠端會員資料庫的資料；該客服管理模組產生一客服網頁介面以供建立一電子客訴單，且供管理者在該客服網頁介面輸入答覆資訊，以透過該客服網頁介面顯示該答覆資訊。The enterprise-to-business supply chain integration system platform described in claim 3 further includes a customer service management module, the customer service management module accessing the client member database and the factory-side member database; The management module generates a customer service webpage for creating an electronic customer complaint form, and the administrator inputs the reply information on the customer service webpage interface to display the reply information through the customer service webpage interface.

如請求項4所述之企業對企業之供應鏈整合系統平台，該客服管理模組根據管理者的操作，將工廠端主機產生的一補充資訊更新該答覆資訊。According to the enterprise-to-business supply chain integration system platform described in claim 4, the customer service management module updates the reply information to a supplementary information generated by the factory-side host according to the operation of the manager.

如請求項5所述之企業對企業之供應鏈整合系統平台，該客戶管理模組產生一爭議客訴單，將該爭議客訴單傳送到管理者電子郵件地址。If the business-to-business supply chain integration system platform described in claim 5, the customer management module generates a disputed customer complaint form, and transmits the disputed customer complaint form to the manager's email address.