TW201411536A - Automated remote application system and method thereof - Google Patents

Automated remote application system and method thereof Download PDF

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TW201411536A
TW201411536A TW101133746A TW101133746A TW201411536A TW 201411536 A TW201411536 A TW 201411536A TW 101133746 A TW101133746 A TW 101133746A TW 101133746 A TW101133746 A TW 101133746A TW 201411536 A TW201411536 A TW 201411536A
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module
consumer
data
human
application
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TW101133746A
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TWI484436B (en
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Zhen-Rong Huang
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President Chain Store Corp
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Abstract

An automated remote application system and a method thereof are disclosed, comprising at least one man-machine interface device disposed in a real store and a remote terminal apparatus disposed in an application service platform, wherein the man-machine interface device comprises a man-machine interface module, a data scanning module, a data recognition module, a database module, a central processing module, and an image capturing module. After the data scanning module scans and stores the image of an identification; the data recognition module automatically recognizes the data required; the central processing module may further determine whether the application is qualified and show the data of the man-machine interface module for confirmation and correction by consumers; finally, the remote terminal apparatus confirms the correctness of the data provided by consumers via the image capturing module, and then saves and backs up the application data and the consumer images captured by the image capturing module. Therefore, with the system, consumers are allowed to perform application remotely.

Description

自動化遠端申辦系統及其方法 Automated remote bidding system and method thereof

本發明係關於一種自動化遠端申辦系統及其方法,係為一種可讓消費者能夠遠端進行申辦業務之系統及其方法。 The present invention relates to an automated remote bidding system and method thereof, and is a system and method for enabling a consumer to conduct a bidding service remotely.

目前,隨著電信自由化的腳步以及行動電話軟硬體技術的快速進步,行動電話普及率越來越高,已儼然成為人民生活的基本配備;因此,為了因應許多需要辦理行動電話新門號之消費者,許多行動電話服務提供業者於全國各地設置多個銷售據點(例如直營門市、特約服務中心、電話行銷中心、銷售通路),但無論增加多少服務據點,對於位於偏僻之處或是居住周圍沒有銷售據點的消費者來講,仍然是有很大的困擾,但行動電話服務提供業者由於成本的考量,故不可能於人口稀少或是不符合目標的族群區域設立據點,因此,若能提供消費者便利的電信申辦服務,將能夠解決因未於附近設立據點而對消費者所造成不便之困擾。 At present, with the pace of telecommunications liberalization and the rapid advancement of mobile phone hardware and software technology, mobile phone penetration rate is getting higher and higher, and it has become the basic equipment for people's life; therefore, in order to respond to many needs, the new mobile phone number is required. Consumers, many mobile phone service providers set up multiple sales offices throughout the country (such as direct sales outlets, special service centers, telephone marketing centers, sales channels), but no matter how many service locations are added, they are located in remote locations or For consumers who do not have a sales base around them, there is still a lot of trouble, but because of the cost considerations, mobile phone service providers cannot set up a base in a populous area that is sparsely populated or does not meet the target. A telecommunications bidding service that provides consumers with convenience will be able to solve the inconvenience caused to consumers due to the lack of a nearby location.

另外,由於消費者於行動電話的銷售門市辦理新門號時,都是以人工填寫申請表格來進行申辦程序,而消費者填寫完資料交於銷售門市後,由銷售門市傳真至電信服務提供者的門號服務中心,並由電信服務提供者的門號服務中心進行核實資料的正確與否,雖然一般銷售門市的服務人員能夠協助確認消費者所填寫的資料是否正確,但由於銷售門市的服務人員並非正式的電信服務提供者的服務人員,因此仍然有很大的機率會忽略消費者填寫資料的錯誤或是提供資料的錯誤,如果將會導致消費者必須重覆往返於銷售門市來提供正確的資料或是正確的證件,如此將會對消費者造成 很大的困擾與麻煩,也會浪費消費者多餘的時間於這一類申辦電信門號上。 In addition, since the consumer applies for the new door number in the sales outlet of the mobile phone, the application form is manually filled out, and the consumer faxes the sales receipt to the telecommunication service provider after completing the information and submitting the information to the sales outlet. The door number service center, and the telecommunication service provider's door number service center to verify the correctness of the information, although the general sales service staff can help confirm whether the information filled by the consumer is correct, but because of the sales of the store's services Personnel and informal telecommunications service provider service personnel, so there is still a high probability that consumers will ignore the mistakes of filling in the information or provide information errors, if it will lead consumers to repeat the sales to the store to provide the correct Information or correct documents, this will cause damage to consumers A lot of troubles and troubles will also waste consumers' extra time on this type of bidding telecom door number.

因此,若是可讓消費者於任一附近的實體商店中,遠端進行申辦業務,而消費者進行遠端申辦時,服務提供者的服務中心更能夠同步進行消費者資料的核實與確認,若有問題即可同步通話以進行即時資料的修正,以使申辦業務能夠一次完成,如此應為一最佳解決方案。 Therefore, if the consumer can be allowed to apply for a service in any nearby physical store, and the consumer conducts a remote application, the service provider's service center can simultaneously verify and confirm the consumer data. If there is a problem, you can synchronize the call to correct the real-time data so that the bidding service can be completed at one time. This should be an optimal solution.

本發明即在於提供一種自動化遠端申辦系統及其方法,係能夠使消費者遠端進行申辦業務,而消費者進行遠端申辦時,服務提供者的服務中心更能夠同步進行消費者資料的核實與確認,若有問題即可同步通話以進行即時資料的修正,以使申辦業務能夠一次完成。 The invention provides an automated remote bidding system and a method thereof, which enable a consumer to conduct a bidding service remotely, and when the consumer performs a remote bidding, the service provider's service center can further verify the consumer data. And confirm, if there is a problem, you can synchronize the call to correct the real-time data, so that the bidding business can be completed at one time.

本發明即在於提供一種自動化遠端申辦系統及其方法,而該系統係與實體商店進行連結,以使消費者能夠於任一附近的實體商店中進行遠端申辦。 The present invention is directed to providing an automated remote bidding system and method thereof that is coupled to a physical store to enable a consumer to make a remote bid in any nearby physical store.

可達成上述發明目的之自動化遠端申辦系統及其方法,其中該自動化遠端申辦系統,係包含至少一個設置於一實體商店內之人機介面裝置及一與該人機介面裝置相連線之遠端終端設備,其中該人機介面裝置係至少包含了一人機介面模組、一資料掃瞄模組、一資料辨識模組、一資料庫模組、一中央處理模組及一影像擷取模組;而該遠端終端設備係設置於一申辦服務平台內,且該遠端終端設備內係至少包含一中央處理模組及一與該中央處理模組相連接之資料庫模組,因此該影像擷取模組所擷取之影像傳送至該遠端終端設備之接收模組及資料庫模組後,則能夠供該遠端終端設備進行後續之動作; 因此,該人機介面裝置之資料掃瞄模組及資料庫模組進行掃描及儲存證件影像後,經由該資料辨識模組自動辨識所需資料,該中央處理模組則能夠進一步判斷是否符合申辦資格後,則將資料顯示於該人機介面模組上以供消費者確認及修正,最後,該遠端終端設備透過該影像擷取模組確認消費者提供資料的正確性後,該遠端終端設備則能夠將該影像擷取模組所擷取之消費者影像與申請資料進行留存備份。 An automated remote bidding system and method thereof, wherein the automated remote bidding system includes at least one human-machine interface device disposed in a physical store and a connection with the human-machine interface device The remote terminal device, wherein the human interface device comprises at least a human interface module, a data scanning module, a data identification module, a database module, a central processing module, and an image capture system The remote terminal device is disposed in a service platform, and the remote terminal device includes at least a central processing module and a database module connected to the central processing module. After the image captured by the image capturing module is transmitted to the receiving module and the database module of the remote terminal device, the remote terminal device can perform subsequent actions; Therefore, after the data scanning module and the database module of the human-machine interface device scan and store the image of the document, the data identification module automatically identifies the required data, and the central processing module can further determine whether the application is in compliance with the bid. After the eligibility, the information is displayed on the human interface module for the consumer to confirm and correct. Finally, after the remote terminal device confirms the correctness of the information provided by the consumer through the image capture module, the remote end The terminal device can back up the consumer image and the application data captured by the image capturing module.

更具體的說,所述人機介面裝置之人機介面模組係為觸控面板,用以透過該人機介面模組將資料輸入該人機介面裝置中。 More specifically, the human interface module of the human interface device is a touch panel for inputting data into the human interface device through the human interface module.

更具體的說,所述中央處理模組係與該人機介面模組、資料掃瞄模組、資料辨識模組、資料庫模組及影像擷取模組相連接,其中該資料掃瞄模組掃瞄之資料能夠儲存於該資料庫模組中,而該資料辨識模組則能夠將該人機介面模組所輸入之資料與該資料掃瞄模組所掃瞄之資料進行自動辨識。 More specifically, the central processing module is connected to the human interface module, the data scanning module, the data identification module, the data library module, and the image capturing module, wherein the data scanning module The information of the scan module can be stored in the database module, and the data identification module can automatically identify the data input by the human interface module and the data scanned by the data scan module.

更具體的說,所述人機介面裝置更包含有一與該中央處理模組相連接之列印模組,用以列印出已確認之申請資料與結帳資料。 More specifically, the human interface device further includes a printing module connected to the central processing module for printing the confirmed application materials and checkout materials.

更具體的說,所述人機介面裝置與該遠端終端設備係皆包含有一通話裝置,而該人機介面裝置之通話裝置與該遠端終端設備之通話裝置能夠相互連線,以進行雙方通話。 More specifically, the human interface device and the remote terminal device each include a communication device, and the communication device of the human interface device and the communication device of the remote terminal device can be connected to each other to perform both call.

更具體的說,所述人機介面裝置更包含有一與該中央處理模組相連接之傳輸模組。 More specifically, the human interface device further includes a transmission module connected to the central processing module.

更具體的說,所述遠端終端設備更包含有一與該中央處理模組相連接之接收模組,其中該接收模組係能夠接收該人機介面裝置之傳輸模組所傳送之資料與影像訊號。 More specifically, the remote terminal device further includes a receiving module connected to the central processing module, wherein the receiving module is capable of receiving data and images transmitted by the transmission module of the human interface device. Signal.

另外,本發明之自動化遠端申辦方法,其步驟為:消費者使用人機介面裝置,以掃瞄消費者之身份證件;再藉由人機介面裝置輸入申請所需的資料後,由人機介面裝置進一步辨識消費者提供之資料,將資料顯示於該人機介面裝置上,以供消費者確認與修正所提供之資料內容;消費者確認後系統判斷消費者提供之資料是否符合申辦之資格;之後,於人機介面裝置上進行簽名,並再由該人機介面裝置擷取消費者之影像後,則將包含消費者簽名之申請資料與消費者之影像一併傳送至該遠端終端設備;以及最後,再由遠端終端設備確認所提供之消費者影像與申請資料,若資料無誤後,則由人機介面裝置列印出已確認之申請資料與結帳資料,而消費者進行結帳後,即完成申辦之程序。 In addition, the automated remote bidding method of the present invention has the following steps: the consumer uses the human-machine interface device to scan the identity document of the consumer; and after inputting the required information by the human-machine interface device, the human-machine The interface device further identifies the information provided by the consumer and displays the information on the human-machine interface device for the consumer to confirm and correct the content of the information provided; after the consumer confirms, the system determines whether the information provided by the consumer is eligible for the application. After the signature is performed on the human-machine interface device, and the image of the consumer is captured by the human-machine interface device, the application information including the consumer signature is transmitted to the remote terminal together with the image of the consumer. And finally, the remote terminal device confirms the provided consumer image and application data. If the information is correct, the human-machine interface device prints the confirmed application data and checkout information, and the consumer performs After the checkout, the application process is completed.

更具體的說,所述人機介面裝置掃瞄消費者之身份證件後,能夠將證件影像進行儲存。 More specifically, after the human interface device scans the identity document of the consumer, the document image can be stored.

更具體的說,所述判斷提供之資料是否符合申辦之資格,係以消費者之年齡判斷是否符合申辦資格。 More specifically, whether the information provided by the judgment is in conformity with the qualification of the application is determined by the age of the consumer as to whether or not the application is eligible.

更具體的說,所述消費者進行簽名時,能夠與遠端終端設備同步進行錄影及連線,並由操作該遠端終端設備之服務人員透過消費者之簽名與消費者之影像,進行核實申請資料的正確性。 More specifically, when the consumer signs the signature, the user can synchronize the recording and connection with the remote terminal device, and the service personnel who operate the remote terminal device verify the image of the consumer and the image of the consumer. The correctness of the application materials.

更具體的說,所述遠端操作該遠端終端設備之服務人員能夠與消費者直接進行通話核實。 More specifically, the remotely operated service personnel of the remote terminal device can directly perform call verification with the consumer.

有關於本發明之前述及其他技術內容、特點與功效,在以下配合參考圖式之較佳實施例的詳細說明中,將可清楚的呈現。 The above and other technical contents, features and advantages of the present invention will be apparent from the following detailed description of the preferred embodiments.

請參閱圖一、圖二及圖三,為本發明一種自動化遠端申辦系統及其方法之架構示意圖、人機介面裝置之架構示意圖及遠端終端設備之架構示意圖,其中該自動化遠端申辦系統係包含至少一個設置於一實體商店1內之人機介面裝置11及一與該人機介面裝置11相連線之遠端終端設備21,其中該遠端終端設備21係設置於一申辦服務平台2內,如圖二所示,該人機介面裝置11係包含了一人機介面模組111、一資料掃瞄模組112、一資料辨識模組113、一資料庫模組114、一中央處理模組115、一影像擷取模組116、一傳輸模組117、一列印模組118及一通話裝置119,而該中央處理模組115係皆與該人機介面模組111、一資料掃瞄模組112、一資料辨識模組113、一資料庫模組114、一影像擷取模組116、一傳輸模組117、一列印模組118及一通話裝置119相連接;如圖三所示,該遠端終端設備21內係包含一中央處理模組211、一與該中央處理模組211相連接之資料庫模組212、一與該中央處理模組211相連接之接收模組213及一與該中央處理模組211相連接之通話裝置214;其中該影像擷取模組116所擷取之影像及消費者填寫的申請資料皆能透過該傳輸模組117,傳送至該遠端終端設備21之接收模組213,而該接收模組213則會將資料傳送至該中央處理模組211,並由該中央處理模組211將擷取之影像及消費者填寫的申請資料儲存於資料庫模組212內;另外該人機介面裝置11之通話裝置119與該遠端終端設備21之通話裝置214能夠相互連線,以進行雙方通話。 Referring to FIG. 1 , FIG. 2 and FIG. 3 , FIG. 1 is a schematic structural diagram of an automated remote bidding system and a method thereof, a schematic diagram of a human-machine interface device, and an architecture diagram of a remote terminal device, wherein the automated remote bidding system The terminal device 11 includes at least one human interface device 11 disposed in a physical store 1 and a remote terminal device 21 connected to the human interface device 11, wherein the remote terminal device 21 is disposed on a bidding service platform. 2, as shown in FIG. 2, the human interface device 11 includes a human interface module 111, a data scanning module 112, a data identification module 113, a database module 114, and a central processing unit. The module 115, an image capturing module 116, a transmission module 117, a printing module 118, and a communication device 119, and the central processing module 115 is connected to the human interface module 111 and a data scanning device. The aiming module 112, a data identification module 113, a database module 114, an image capturing module 116, a transmission module 117, a printing module 118 and a communication device 119 are connected; Show that the remote terminal device 21 is internal A central processing module 211, a database module 212 connected to the central processing module 211, a receiving module 213 connected to the central processing module 211, and a central processing module 211 are included. The connected device 214; the image captured by the image capturing module 116 and the application data filled by the consumer can be transmitted to the receiving module 213 of the remote terminal device 21 through the transmission module 117. The receiving module 213 transmits the data to the central processing module 211, and the central processing module 211 stores the captured image and the application data filled by the consumer in the database module 212; The communication device 119 of the machine interface device 11 and the communication device 214 of the remote terminal device 21 can be interconnected to make a mutual call.

因此,該人機介面裝置1之資料掃瞄模組112掃描證件影像後,能夠儲存於該資料庫模組114內,之後,該中央處理模組115能夠將資料傳送至該資料辨識模組113以自動辨識所需資料,辨識完成後,由該中央處理模組115進一步判斷是否符合申辦資格(一般是判斷消費者年齡是否符合申辦資格):若判斷符合申辦資格後,則將資料顯示於該人機介面模組111上以供消費者確認及修正;與此同時,由於該影像擷取模組116所擷取之影像及消費者填寫的申請資料能夠透過該傳輸模組117,傳送至該遠端終端設備21,因此該遠端終端設備21能夠遠端透過該影像擷取模組116確認消費者提供資料的正確性,若正確無誤,則將正確的資料消費者影像與申請資料留存備份於該資料庫模組212中;最後,該列印模組則能夠列印出已確認之申請資料與結帳資料,以讓消費者能夠至櫃台結帳。 Therefore, after scanning the document image, the data scanning module 112 of the human interface device 1 can be stored in the database module 114. Afterwards, the central processing module 115 can transmit the data to the data identification module 113. After the identification is completed, the central processing module 115 further determines whether the eligibility for the application is met (generally determining whether the age of the consumer meets the eligibility criteria): if the eligibility is met, the information is displayed on the The human interface module 111 is provided for the consumer to confirm and correct. At the same time, the image captured by the image capture module 116 and the application data filled by the consumer can be transmitted to the transmission module 117. The remote terminal device 21, so that the remote terminal device 21 can remotely confirm the correctness of the information provided by the consumer through the image capturing module 116. If the correctness is correct, the correct data consumer image and the application data are retained for backup. In the database module 212; finally, the printing module can print the confirmed application materials and checkout information to enable the consumer to check out at the counter.

而實際的操作實施例圖係使用電信申辦業務做為範例(但並不侷限於電信申辦,而是任何需要身份認證之申辦業務皆可實施),如圖四A至圖四H所示,其中當消費者3至實體店面1中時,店內至少會有一人機介面裝置11,由於該人機介面裝置11之人機介面模組111係為觸控面板,因此消費者能夠按壓操作該人機介面裝置11之人機介面模組111進行操作與輸入資料,並如人機介面模組111上所指示,將證件置入該人機介面裝置11中,以使該資料掃瞄模組112能夠掃瞄消費者3證件之影像,掃瞄完成後,該資料辨識模組113能夠自動辨識影像之內容,如圖四B所示,將辨識後之資料顯示於人機介面模組111上,並讓消費者3確認資料是否有問題,若有問題,則按壓「修正」,於圖四C的畫面中進行資料修正,若資料無誤後, 則按壓「確認」,以進入下一頁面(而若是辨識後之資料無誤,亦可直接按壓「確認」);之後,系統進行判斷消費者的年齡是否符合申辦資格,若不符合申辦資格,則如圖五所示,消費者則必須「放棄申辦」或是「回上頁修正」;反之,若系統確認消費者3符合申辦資格後,則將消費者3提供的資料與掃瞄的影像匯整為一申請表格,如圖四D所示,而使用者若發現資料有誤,則按壓「回上頁修正」,若資料確認無誤,則按壓「確認」以進入下一頁面;之後,如圖四E所示,於人機介面模組111上顯示一欄位供消費者簽名,並於簽名完成後,如圖四F所示,則再一次顯示出包含簽名之申請表格是否有錯誤,若沒有問題,則按壓「確認」以完成申辦;最後,如圖四G及圖四H所示,該人機介面裝置11之人機介面模組111則顯示申辦完成,並由該人機介面裝置11將申請資料與結帳資料一併列印出來,並於人機介面模組111上顯示以提醒消費者必須至櫃檯結帳,並妥善保存申請書。 The actual operation example diagram uses the telecom bidding service as an example (but not limited to telecom bidding, but any bidding service that requires identity authentication can be implemented), as shown in Figure 4A to Figure 4H, where When the consumer 3 is in the physical storefront 1, there is at least one human interface device 11 in the store. Since the human interface module 111 of the human interface device 11 is a touch panel, the consumer can press and operate the person. The human interface module 111 of the interface device 11 operates and inputs data, and as indicated on the human interface module 111, the document is placed in the human interface device 11 so that the data scanning module 112 The image of the consumer 3 document can be scanned. After the scanning is completed, the data identification module 113 can automatically identify the content of the image. As shown in FIG. 4B, the identified data is displayed on the human interface module 111. And let Consumer 3 confirm whether there is any problem with the data. If there is any problem, press "Revision" to correct the data in the screen of Figure 4C. If the information is correct, Then press "Confirm" to go to the next page (and if the information after identification is correct, you can also directly press "Confirm"); after that, the system will judge whether the age of the consumer is eligible for the application, and if it does not meet the application qualification, then As shown in Figure 5, consumers must "abandon the bid" or "return to the previous page"; otherwise, if the system confirms that the consumer 3 meets the eligibility criteria, the information provided by the consumer 3 and the scanned image will be collected. The whole application form is shown in Figure 4D. If the user finds that the information is incorrect, press "Return to the previous page correction". If the data is confirmed, press "Confirm" to enter the next page; after that, As shown in FIG. 4E, a field is displayed on the human interface module 111 for the consumer to sign, and after the signature is completed, as shown in FIG. 4F, the application form including the signature is displayed again. If there is no problem, press "Confirm" to complete the bid. Finally, as shown in Figure 4G and Figure 4H, the human interface module 111 of the human interface device 11 displays the completion of the bid and is connected by the human machine. Device 11 will apply for funding The materials are printed together with the checkout information and displayed on the human interface module 111 to remind the consumer that they must check out at the counter and properly save the application.

由上述實施過程可知,如圖六所示,其實施步驟為:(1)消費者使用人機介面裝置,以掃瞄消費者之身份證件601;(2)再藉由人機介面裝置輸入申請所需的資料後,由人機介面裝置進一步辨識消費者提供之資料,將資料顯示於該人機介面裝置上,以供消費者確認與修正所提供之資料內容602;(3)消費者確認後系統判斷消費者提供之資料是否符合申辦之資格603;(4)之後,於人機介面裝置上進行簽名,並再由該人機介面裝置擷取 消費者之影像後,則將包含消費者簽名之申請資料與消費者之影像一併傳送至該遠端終端設備604;以及(5)最後,再由遠端終端設備確認所提供之消費者影像與申請資料,若資料無誤後,則由人機介面裝置列印出已確認之申請資料與結帳資料,而消費者進行結帳後,即完成申辦之程序605。 As can be seen from the above implementation process, as shown in FIG. 6, the implementation steps are as follows: (1) the consumer uses the human-machine interface device to scan the consumer's identity document 601; (2) the application is input through the human-machine interface device. After the required information, the human-machine interface device further identifies the information provided by the consumer, and displays the information on the human-machine interface device for the consumer to confirm and correct the provided content 602; (3) Consumer confirmation After the system judges whether the information provided by the consumer meets the qualification of the application 603; (4) after that, the signature is performed on the human-machine interface device, and then the human-machine interface device captures After the image of the consumer, the application information including the consumer signature is transmitted to the remote terminal device 604 together with the image of the consumer; and (5) finally, the remote terminal device confirms the provided consumer image. With the application materials, if the information is correct, the confirmed application materials and checkout information will be printed out by the human-machine interface device, and the consumer will complete the bidding process 605 after the checkout.

另外,遠端操作該遠端終端設備21之服務人員能夠依需求與消費者直接進行通話以核實資料,而消費者亦能夠直接拿起話筒透過該遠端終端設備21與遠端之服務人員進行通話與問題詢問。 In addition, the remotely operated service personnel of the remote terminal device 21 can directly make a call with the consumer to verify the information, and the consumer can also directly pick up the microphone through the remote terminal device 21 and the remote service personnel. Call and question inquiry.

本發明所提供之一種自動化遠端申辦系統及其方法,與其他習用技術相互比較時,更具備下列優點: The automatic remote bidding system and the method thereof provided by the invention have the following advantages when compared with other conventional technologies:

1.本發明能夠讓消費者於任一附近的實體商店中,遠端進行業務申辦,而消費者進行遠端申辦時,申辦服務平台更能夠同步進行消費者資料的核實與確認。 1. The present invention enables a consumer to conduct a business bidding in a remote store in any nearby physical store, and when the consumer makes a remote bidding, the bidding service platform can simultaneously verify and confirm the consumer data.

2.本發明能夠使用於任何需要身份認證之申辦業務使用,同時當消費者於申辦服務時有發現任何問題,可同步與申辦服務平台的服務人員進行通話並溝通問題,而申辦服務平台的服務人員更能夠以通話的方式進行即時資料的修正,以使申辦業務能夠一次完成。 2. The invention can be used for any application service requiring identity authentication, and when the consumer finds any problem when bidding for the service, the service personnel of the service platform can be synchronized to communicate and communicate the problem, and the service of the service platform is applied. Personnel are more able to make real-time data corrections by means of calls, so that the bidding business can be completed at one time.

藉由以上較佳具體實施例之詳述,係希望能更加清楚描述本發明之特徵與精神,而並非以上述所揭露的較佳具體實施例來對本發明之範疇加以限制。相反地,其目的是希望能涵蓋各種改變及具相等性的安排於本發明所欲申請之專利範圍的範疇內。 The features and spirit of the present invention will be more apparent from the detailed description of the preferred embodiments. On the contrary, the intention is to cover various modifications and equivalents within the scope of the invention as claimed.

1‧‧‧實體商店 1‧‧‧ physical store

11‧‧‧人機介面裝置 11‧‧‧Human machine interface device

111‧‧‧人機介面模組 111‧‧‧Human Machine Interface Module

112‧‧‧資料掃瞄模組 112‧‧‧Data Scan Module

113‧‧‧資料辨識模組 113‧‧‧Data Identification Module

114‧‧‧資料庫模組 114‧‧‧Database module

115‧‧‧中央處理模組 115‧‧‧Central Processing Module

116‧‧‧影像擷取模組 116‧‧‧Image capture module

117‧‧‧傳輸模組 117‧‧‧Transmission module

118‧‧‧列印模組 118‧‧‧Printing module

119‧‧‧通話裝置 119‧‧‧Talking device

2‧‧‧申辦服務平台 2‧‧‧Bid service platform

21‧‧‧遠端終端設備 21‧‧‧Remote terminal equipment

211‧‧‧中央處理模組 211‧‧‧Central Processing Module

212‧‧‧資料庫模組 212‧‧‧Database Module

213‧‧‧接收模組 213‧‧‧ receiving module

214‧‧‧通話裝置 214‧‧‧Talking device

3‧‧‧消費者 3‧‧‧ Consumers

圖一為本發明自動化遠端申辦系統及其方法之架構示意圖;圖二為本發明自動化遠端申辦系統及其方法之人機介面裝置之架構示意圖;圖三為本發明自動化遠端申辦系統及其方法之遠端終端設備之架構示意圖;圖四A至圖四H為本發明自動化遠端申辦系統及其方法之操作實施示意圖;圖五為本發明自動化遠端申辦系統及其方法之操作實施示意圖;以及圖六為本發明自動化遠端申辦系統及其方法之實施步驟流程圖。 FIG. 1 is a schematic structural diagram of an automated remote bidding system and method thereof according to the present invention; FIG. 2 is a schematic structural diagram of a human-machine interface device of an automated remote bidding system and method thereof according to the present invention; FIG. 3 is an automated remote bidding system according to the present invention; Schematic diagram of the architecture of the remote terminal device of the method; FIG. 4A to FIG. 4H are schematic diagrams showing the operation of the automated remote bidding system and method thereof; FIG. 5 is an operation implementation of the automated remote bidding system and method thereof Schematic diagram; and Figure 6 is a flow chart of the implementation steps of the automated remote bidding system and method thereof.

1‧‧‧實體商店 1‧‧‧ physical store

11‧‧‧人機介面裝置 11‧‧‧Human machine interface device

2‧‧‧申辦服務平台 2‧‧‧Bid service platform

21‧‧‧遠端終端設備 21‧‧‧Remote terminal equipment

Claims (12)

一種自動化遠端申辦系統,係包含:至少一個人機介面裝置,係設置於一實體商店內,該人機介面裝置係至少包含了一人機介面模組、一資料掃瞄模組、一資料辨識模組、一資料庫模組、一中央處理模組及一影像擷取模組;一遠端終端設備,係設置於一申辦服務平台內,而該遠端終端設備係與該人機介面裝置相連線,該遠端終端設備內係至少包含一中央處理模組及一與該中央處理模組相連接之資料庫模組,因此該影像擷取模組所擷取之影像透過該傳輸模組傳送至該遠端終端設備之接收模組及資料庫模組後,則能夠供該遠端終端設備進行後續之動作;因此,該人機介面裝置之資料掃瞄模組及資料庫模組進行掃描及儲存證件影像後,經由該資料辨識模組自動辨識所需資料,該中央處理模組則能夠進一步判斷是否符合申辦資格後,則將資料顯示於該人機介面模組上以供消費者確認及修正,最後,該遠端終端設備透過該影像擷取模組確認消費者提供資料的正確性後,該遠端終端設備則能夠將該影像擷取模組所擷取之消費者影像與申請資料進行留存備份。 An automated remote bidding system includes: at least one human-machine interface device disposed in a physical store, the human-machine interface device comprising at least one human-machine interface module, a data scanning module, and a data identification module a group, a database module, a central processing module and an image capture module; a remote terminal device is disposed in a service platform, and the remote terminal device is associated with the human interface device The remote terminal device includes at least a central processing module and a database module connected to the central processing module. The image captured by the image capturing module is transmitted through the transmission module. After being transmitted to the receiving module and the database module of the remote terminal device, the remote terminal device can perform subsequent operations; therefore, the data scanning module and the database module of the human-machine interface device are performed. After scanning and storing the image of the document, the data identification module automatically identifies the required data. The central processing module can further determine whether the application is eligible for the application, and then display the data on the man-machine. The surface module is for the consumer to confirm and correct. Finally, after the remote terminal device confirms the correctness of the data provided by the consumer through the image capturing module, the remote terminal device can capture the image capturing module. The captured consumer images and application materials are backed up. 如申請專利範圍第1項所述之自動化遠端申辦系統,其中該人機介面裝置之人機介面模組係為觸控面板,用以透過該人機介面模組將資料輸入該人機介面裝置中。 If the application of the automated system of the distal end of the bid item 1 of the scope of the patent, the man-machine interface module, wherein the human interface device system of a touch panel, the input data for the man-machine interface through the human-machine interface module In the device. 如申請專利範圍第2項所述之自動化遠端申辦系統,其中該中央處理模組係與該人機介面模組、資料掃瞄模組、資料辨識模組、資料庫模組及影像擷取模組相連接,其中該資料掃瞄模組掃瞄之資料能夠儲存 於該資料庫模組中,而該資料辨識模組則能夠將該人機介面模組所輸入之資料與該資料掃瞄模組所掃瞄之資料進行自動辨識。 The automated remote application system as described in claim 2 , wherein the central processing module is coupled to the human interface module, the data scanning module, the data identification module, the database module, and the image capture system. The modules are connected to each other, wherein the data of the data scanning module can be stored in the database module, and the data identification module can scan the data input by the human interface module and the data. The data scanned by the module is automatically identified. 如申請專利範圍第1項所述之自動化遠端申辦系統,其中該人機介面裝置更包含有一與該中央處理模組相連接之列印模組,用以列印出已確認之申請資料與結帳資料。 The automatic remote application system of claim 1 , wherein the human interface device further comprises a printing module connected to the central processing module for printing the confirmed application materials and Checkout information. 如申請專利範圍第1項所述之自動化遠端申辦系統,其中該人機介面裝置與該遠端終端設備係皆包含有一通話裝置,而該人機介面裝置之通話裝置與該遠端終端設備之通話裝置能夠相互連線,以進行雙方通話。 The automated remote application system of claim 1 , wherein the human interface device and the remote terminal device comprise a communication device, and the communication device of the human interface device and the remote terminal device The call devices can be connected to each other for both parties to talk. 如申請專利範圍第1項所述之自動化遠端申辦系統,其中該人機介面裝置更包含有一與該中央處理模組相連接之傳輸模組。 The automated remote bidding system of claim 1 , wherein the human interface device further comprises a transmission module connected to the central processing module. 如申請專利範圍第6項所述之自動化遠端申辦系統,其中該遠端終端設備更包含有一與該中央處理模組相連接之接收模組,其中該接收模組係能夠接收該人機介面裝置之傳輸模組所傳送之資料與影像訊號。 The automatic remote application system of claim 6 , wherein the remote terminal device further comprises a receiving module connected to the central processing module, wherein the receiving module is capable of receiving the human machine interface Data and video signals transmitted by the transmission module of the device. 一種自動化遠端申辦方法,其步驟為:消費者使用人機介面裝置,以掃瞄消費者之身份證件;再藉由人機介面裝置輸入申請所需的資料後,由人機介面裝置進一步辨識消費者提供之資料,將資料顯示於該人機介面裝置上,以供消費者確認與修正所提供之資料內容;消費者確認後系統判斷消費者提供之資料是否符合申辦之資格;之後,於人機介面裝置上進行簽名,並再由該人機介面裝置擷取消費者之影像後,則將包含消費者簽名之申請資料與消費者之影像一 併傳送至該遠端終端設備;以及最後,再由遠端終端設備確認所提供之消費者影像與申請資料,若資料無誤後,則由人機介面裝置列印出已確認之申請資料與結帳資料,而消費者進行結帳後,即完成申辦之程序。 An automated remote bidding method, the steps of which are: the consumer uses the human-machine interface device to scan the identity document of the consumer; and after inputting the required information by the human-machine interface device, the human-machine interface device further identifies The information provided by the consumer is displayed on the human-machine interface device for the consumer to confirm and correct the information provided; after the consumer confirms, the system determines whether the information provided by the consumer is eligible for the application; After signing on the human-machine interface device and then capturing the image of the consumer by the human-machine interface device, the application information including the consumer signature and the image of the consumer are And transmitting to the remote terminal device; and finally, the remote terminal device confirms the provided consumer image and application data, and if the data is correct, the human-machine interface device prints the confirmed application data and the knot. The account information, and the consumer completes the application process after the checkout. 如申請專利範圍第8項所述自動化遠端申辦方法,其中人機介面裝置掃瞄消費者之身份證件後,能夠將證件影像進行儲存。 For example, in the automatic remote application method described in claim 8, wherein the human-machine interface device scans the identity document of the consumer, the document image can be stored. 如申請專利範圍第8項所述自動化遠端申辦方法,其中判斷提供之資料是否符合申辦之資格,係以消費者之年齡判斷是否符合申辦資格。 For example, in the method of applying for the automated remote application described in item 8 of the patent application, it is judged whether the information provided meets the qualification of the application, and whether the qualification of the consumer is qualified according to the age of the consumer. 如申請專利範圍第8項所述自動化遠端申辦方法,其中消費者進行簽名時,能夠與遠端終端設備同步進行錄影及連線,並由操作該遠端終端設備之服務人員透過消費者之簽名與消費者之影像,進行核實申請資料的正確性。 For example, in the automatic remote application method described in claim 8, wherein when the consumer signs, the user can record and connect with the remote terminal device synchronously, and the service personnel who operate the remote terminal device pass through the consumer. Sign the image with the consumer and verify the correctness of the application. 如申請專利範圍第11項所述自動化遠端申辦方法,其中遠端操作該遠端終端設備之服務人員能夠與消費者直接進行通話核實。 For example, in the automatic remote application method described in claim 11, wherein the remotely operated service personnel of the remote terminal device can directly perform call verification with the consumer.
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