TW201345195A - Service and management method of intelligent network energy-saving drinking fountain system - Google Patents
Service and management method of intelligent network energy-saving drinking fountain system Download PDFInfo
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本發明係為一種智慧型網路節能飲水機系統之服務管理方法,尤係指一種具遠端監控及自動節電的控制管理方法。The invention relates to a service management method for a smart network energy-saving water dispenser system, in particular to a control management method with remote monitoring and automatic power saving.
目前普遍設置於辦公大樓、機關學校或工廠倉庫之各樓層中不同區域的飲水機,大多是採用單機定點設置的方式,而每一部飲水機則均是獨立的個體;所以,一般飲水機維修保養人員,則必須定期檢視設置於各地之飲水機來進行檢測、保養及維修;但是,礙於有限的維修保養人員、飲水機故障通知時間之延遲、飲水機機件故障情形之掌握、飲水機設置地點之遠近等因素,而造成維修保養人員無法在第一時間內即時掌握飲水機故障之情形,更甚至需要多次往返檢修、確認或等待備用料件,進而延誤或增加飲水機進行維修保養的時間。At present, the water dispensers that are generally installed in different areas of the office building, the office school or the factory warehouse are mostly fixed by a single machine, and each water dispenser is an independent individual; therefore, the general water dispenser maintenance Maintenance personnel must regularly check the water dispensers installed in various places for testing, maintenance and repair; however, due to limited maintenance personnel, delays in notification of water dispenser failures, mastery of water dispenser failures, water dispensers Factors such as the location of the location, and maintenance personnel can not immediately grasp the situation of the water dispenser failure in the first time, and even need to repeatedly repair, confirm or wait for spare parts, and then delay or increase the water dispenser for maintenance time.
本發明主要是藉由網路架構的連結設置來達到整合區域性飲水機群組之近端與遠端監控及訊息傳遞,並利用智慧型網路節能飲水機系統之服務管理方法,以便使用者、管理者或系統供應商可以即時掌握飲水機的使用狀態及相關的檢測數據資料,進而於濾芯使用期限到期前、飲水機機件故障或水質異常時,來立即主動聯繫、通知就近的維修站人員前往維護檢修,以大幅縮短飲水機等待檢修的時間並確保飲水機的正常運作及飲水品質;同時,亦可依據飲水機實際的使用情形來自動控制開、關機的時間或設定內部儲水缸的儲水溫度,藉以達到節能省電之作用。The invention mainly realizes the near-end and far-end monitoring and message transmission of the integrated regional water dispenser group through the connection arrangement of the network architecture, and utilizes the service management method of the intelligent network energy-saving water dispenser system for the user The manager or system supplier can immediately grasp the usage status of the water dispenser and related test data, and then immediately contact and notify the nearest maintenance before the expiration of the filter life, when the water dispenser is malfunctioning or the water quality is abnormal. Station personnel go to maintenance and repair to greatly shorten the waiting time of the water dispenser and ensure the normal operation of the water dispenser and the quality of drinking water. At the same time, it can automatically control the opening and closing time or set the internal water storage according to the actual use of the water dispenser. The storage temperature of the cylinder is used to save energy and save electricity.
一種智慧型網路節能飲水機系統之服務管理方法,係應用於智慧型網路節能飲水機系統,以便將系統所介接之飲水機設備來進行相關之控制管理。該智慧型網路節能飲水機系統,包括:遠端系統主機、資訊伺服器、複數飲水機及複數網路設備。該遠端系統主機,則是以實體線路或無線傳輸來連結至該網路設備,以進行數據資料的傳輸;且該網路設備,則是以線路來連結至網際網路。該資訊伺服器與該些飲水機,則是以實體線路或無線傳輸來連結至該網路設備,並形成內部網路以進行彼此之間數據資料的傳輸;且該網路設備,則是以線路來連結至網際網路。該資訊伺服器或該些飲水機,則均可經由所對應連接之該網路設備來連結至網際網路,以便與該遠端系統主機進行彼此之間數據資料的傳輸;其中,該飲水機,則設置有顯示幕。該智慧型網路節能飲水機系統之服務管理方法,包括:遠端監控服務、水質管理服務、智慧節能服務、多媒體播放服務、故障檢知服務及即時線上服務。A service management method for a smart network energy-saving water dispenser system is applied to a smart network energy-saving water dispenser system, so as to perform related control and management of the water dispenser device that the system interfaces. The intelligent network energy-saving water dispenser system includes: a remote system host, an information server, a plurality of water dispensers, and a plurality of network devices. The remote system host is connected to the network device by physical line or wireless transmission for data transmission; and the network device is connected to the Internet by a line. The information server and the water dispensers are connected to the network device by physical line or wireless transmission, and form an internal network for transmitting data between each other; and the network device is The line connects to the internet. The information server or the water dispensers can be connected to the Internet via the corresponding connected network device to transmit data data to and from the remote system host; wherein the water dispenser , there is a display screen. The service management method of the intelligent network energy-saving water dispenser system includes: remote monitoring service, water quality management service, smart energy-saving service, multimedia broadcast service, fault detection service and instant online service.
俾使審查委員能對於本發明之技術特徵,有更進一步之了解,以下謹以一個具體實施例,且佐以圖式作詳細說明。A further understanding of the technical features of the present invention will be made by the reviewing committee, and a detailed description will be given below with reference to a specific embodiment.
實施例一,請參閱第一圖;一種智慧型網路節能飲水機系統之服務管理方法,係應用於智慧型網路節能飲水機系統1,以便將系統所介接之飲水機設備來進行相關之控制管理。該智慧型網路節能飲水機系統1,包括:遠端系統主機2、資訊伺服器3、複數飲水機4及複數網路設備5。該遠端系統主機2,則是以實體線路或無線傳輸來連結至該網路設備5,以進行數據資料的傳輸;且該網路設備5,則是以線路來連結至網際網路61。該資訊伺服器3與該些飲水機4,則是以實體線路或無線傳輸來連結至該網路設備5,並形成內部網路62以進行彼此之間數據資料的傳輸;且該網路設備5,則是以線路來連結至網際網路61。該資訊伺服器3或該些飲水機4,則均可經由所對應連接之該網路設備5來連結至網際網路61,以便與該遠端系統主機2進行彼此之間數據資料的傳輸;其中,該飲水機4,則設置有顯示幕41。For the first embodiment, please refer to the first figure; a service management method for the intelligent network energy-saving water dispenser system is applied to the intelligent network energy-saving water dispenser system 1 to correlate the water dispenser equipment connected by the system. Control management. The intelligent network energy-saving water dispenser system 1 comprises: a remote system host 2, an information server 3, a plurality of water dispensers 4, and a plurality of network devices 5. The remote system host 2 is connected to the network device 5 by physical line or wireless transmission for data data transmission; and the network device 5 is connected to the Internet 61 by a line. The information server 3 and the water dispensers 4 are connected to the network device 5 by physical line or wireless transmission, and form an internal network 62 for transmitting data data between each other; and the network device 5, it is connected to the Internet 61 by a line. The information server 3 or the water dispensers 4 can be connected to the Internet 61 via the corresponding connected network device 5 to transmit data data to each other with the remote system host 2; Wherein, the water dispenser 4 is provided with a display screen 41.
本發明主要是藉由網路架構的連結設置來達到整合區域性飲水機群組之近端與遠端監控及訊息傳遞,並利用智慧型網路節能飲水機系統之服務管理方法,以便使用者、管理者或系統供應商可以即時掌握飲水機的使用狀態及相關的檢測數據資料,進而於濾芯使用期限到期前、飲水機機件故障或水質異常時,來立即主動聯繫、通知就近的維修站人員前往維護檢修,以大幅縮短飲水機等待檢修的時間並確保飲水機的正常運作及飲水品質;同時,亦可依據飲水機的實際使用情形來自動控制開、關機的時間或設定內部儲水缸的儲水溫度,藉以達到節能省電之作用。The invention mainly realizes the near-end and far-end monitoring and message transmission of the integrated regional water dispenser group through the connection arrangement of the network architecture, and utilizes the service management method of the intelligent network energy-saving water dispenser system for the user The manager or system supplier can immediately grasp the usage status of the water dispenser and related test data, and then immediately contact and notify the nearest maintenance before the expiration of the filter life, when the water dispenser is malfunctioning or the water quality is abnormal. Station personnel go to maintenance and repair to greatly shorten the waiting time of the water dispenser and ensure the normal operation of the water dispenser and the quality of drinking water. At the same time, it can automatically control the opening and closing time or set the internal water storage according to the actual use of the water dispenser. The storage temperature of the cylinder is used to save energy and save electricity.
該智慧型網路節能飲水機系統之服務管理方法,包括:遠端監控服務、水質管理服務、智慧節能服務、多媒體播放服務、故障檢知服務及即時線上服務。The service management method of the intelligent network energy-saving water dispenser system includes: remote monitoring service, water quality management service, smart energy-saving service, multimedia broadcast service, fault detection service and instant online service.
該遠端監控服務,則包括:該資訊伺服器3,則是設置於辦公大樓、機關學校或工廠倉庫之控管室;該些飲水機4,則是設置於各樓層中的不同區域。該飲水機4則會將機體內部之檢測數據資料,經由內部網路62連結來傳送至該資訊伺服器3;該飲水機4亦可將機體內部之檢測數據資料,經由內部網路62來連結至網際網路61,以便將資料直接傳送至該遠端系統主機2;其中,該飲水機4之該顯示幕41,則可以顯示機體內部之檢測數據資料及說明訊息。而該資訊伺服器3則會將該些飲水機4之機體內部之檢測數據資料,經由內部網路62來連結至網際網路61,以便將資料傳送至該遠端系統主機2。The remote monitoring service includes: the information server 3 is a control room installed in an office building, an office school or a factory warehouse; and the water dispensers 4 are disposed in different areas in each floor. The water dispenser 4 transmits the detection data inside the body to the information server 3 via the internal network 62. The water dispenser 4 can also connect the detection data in the body to the internal network 62. To the Internet 61, the data is directly transmitted to the remote system host 2; wherein the display screen 41 of the water dispenser 4 can display the detection data and the description information inside the body. The information server 3 connects the detection data inside the body of the water dispenser 4 to the Internet 61 via the internal network 62 to transmit the data to the remote system host 2.
管理者可以利用該資訊伺服器3經由內部網路62來設定或控制連結設置於內部網路62之該些飲水機4;其中,管理者即可經由該資訊伺服器3來設定或讀取該飲水機4之控制設定參數,或是開啟或關閉該飲水機4內部組件之電源。系統供應商則可以利用該遠端系統主機2經由網際網路61來連結至內部網路62,以便來設定或控制連結設置於內部網路62之該些飲水機4;其中,系統供應商即可經由該遠端系統主機2來設定或讀取該飲水機4之控制設定參數,或是開啟或關閉該飲水機4內部組件之電源。The information server 3 can use the information server 3 to set or control the water dispensers 4 connected to the internal network 62 via the internal network 62. The administrator can set or read the information through the information server 3. The control setting parameter of the water dispenser 4 is to turn on or off the power of the internal components of the water dispenser 4. The system provider can then use the remote system host 2 to connect to the internal network 62 via the Internet 61 to set or control the water dispensers 4 that are connected to the internal network 62; wherein, the system provider The remote system host 2 can be used to set or read the control setting parameters of the water dispenser 4, or to turn on or off the power of the internal components of the water dispenser 4.
該水質管理服務,則包括:該飲水機4可經由偵測飲水中之固體總溶解度數值與出水量,來檢知飲水機之飲水品質等級;且該飲水機4,則會對應將飲水檢測數據資料,來顯示於該飲水機4之該顯示幕41;並立即將飲水檢測數據資料,經由內部網路62連結來傳送至該資訊伺服器3;該飲水機4,亦可將飲水檢測數據資料,經由內部網路62來連結至網際網路61而直接傳送至該遠端系統主機2。The water quality management service includes: the water dispenser 4 can detect the drinking water quality level of the water dispenser by detecting the total solid solubility value and the water output amount of the drinking water; and the water dispenser 4 corresponds to the drinking water detection data. The data is displayed on the display screen 41 of the water dispenser 4; and the drinking water detection data is immediately transmitted to the information server 3 via the internal network 62; the water dispenser 4 can also detect the drinking water data. It is directly connected to the remote system host 2 via the internal network 62 to connect to the Internet 61.
該飲水機4可經由偵測進水中之固體總溶解度數值與進水量,來檢知飲水機之進水品質等級;且該飲水機4,則會對應將進水檢測數據資料,來顯示於該飲水機4之該顯示幕41;並立即將進水檢測數據資料,經由內部網路62連結來傳送至該資訊伺服器3;該飲水機4,亦可將進水檢測數據資料,經由內部網路62來連結至網際網路61而直接傳送至該遠端系統主機2。The water dispenser 4 can detect the water quality level of the water dispenser by detecting the total solid solubility value and the water intake amount in the influent water; and the water dispenser 4, corresponding to the water ingress detection data, is displayed on the water dispenser. The display screen 41 of the water dispenser 4; and immediately transmits the influent detection data to the information server 3 via the internal network 62; the water dispenser 4 can also input the water detection data through the internal network. 62 is connected to the Internet 61 and directly transmitted to the remote system host 2.
該飲水機4依據進水檢測數據資料檢知飲水機之進水品質等級低於設定值,該飲水機4則會關閉機體內部之進水閥,且將進水停止警示訊息來對應顯示於該飲水機4之該顯示幕41;並立即將進水停止警示訊息,經由內部網路62連結來傳送至該資訊伺服器3;該飲水機4,亦可將進水停止警示訊息,經由內部網路62來連結至網際網路61而直接傳送至該遠端系統主機2。The water dispenser 4 detects that the water inlet quality level of the water dispenser is lower than a set value according to the water inlet detection data, and the water dispenser 4 closes the water inlet valve inside the body, and stops the water inlet warning message to be correspondingly displayed on the water dispenser. The display screen 41 of the water dispenser 4; and immediately stops the water intake warning message, and transmits the information to the information server 3 via the internal network 62; the water dispenser 4 can also stop the warning message of the water inlet through the internal network. 62 is connected to the Internet 61 and directly transmitted to the remote system host 2.
該飲水機4經檢知濾芯使用天數高於設定值,該飲水機4則會對應將濾芯更換警示訊息,來顯示於該飲水機4之該顯示幕41;並立即將濾芯更換警示訊息,經由內部網路62連結來傳送至該資訊伺服器3;該飲水機4,亦可將濾芯更換警示訊息,經由內部網路62來連結至網際網路61而直接傳送至該遠端系統主機2。The water dispenser 4 detects that the filter element usage time is higher than the set value, and the water dispenser 4 displays the filter element replacement warning message to display the display screen 41 of the water dispenser 4; and immediately replaces the filter element with the warning message through the internal The network 62 is connected to the information server 3; the water dispenser 4 can also connect the filter replacement warning message to the Internet 61 via the internal network 62 and directly to the remote system host 2.
該智慧節能服務,則包括:該飲水機4經檢知啟動出水次數之頻率低於設定值,該飲水機4則會自行設定於待機狀態,並調降內部儲水缸的儲水溫度,藉以達到節能省電之作用。The intelligent energy-saving service includes: the water dispenser 4 detects that the frequency of starting the water discharge is lower than a set value, and the water dispenser 4 sets the standby water state by itself, and reduces the water storage temperature of the internal water storage tank, thereby Achieve energy saving and power saving.
該飲水機4可依據內部儲存之往年當月的平均溫度與飲水機的平均啟動時間、供水量及用電紀錄資料,來自行排程設定飲水機的開機、待機時間與內部儲水缸的儲水溫度,藉以達到節能省電之作用。The water dispenser 4 can set the start-up and standby time of the water dispenser and the water storage of the internal storage tank according to the average temperature of the current month and the average startup time of the water dispenser, the water supply amount and the electricity record data. Temperature, in order to achieve energy saving.
該多媒體播放服務,則包括:該資訊伺服器3,可以將宣導說明訊息、商品廣告圖示或視訊影像資訊,經由內部網路62連結來傳送至所對應控管之該些飲水機4之該顯示幕41;或是,該遠端系統主機2,可以將宣導說明訊息、商品廣告圖示或視訊影像資訊,經由網際網路61來連結至內部網路62而直接傳送至所對應控管之該些飲水機4之該顯示幕41。The multimedia broadcast service includes: the information server 3, which can transmit the announcement information, the product advertisement icon or the video image information to the water dispensers 4 corresponding to the corresponding control via the internal network 62. The display screen 41; or the remote system host 2 can connect the announcement message, the product advertisement icon or the video image information to the internal network 62 via the Internet 61 and directly transmit the corresponding control to the corresponding control The display screen 41 of the water dispensers 4 of the tube.
該故障檢知服務,則包括:該飲水機4經檢知機體內部漏水,該飲水機4則會對應在該飲水機4之該顯示幕41來顯示機體漏水警示訊息,並即時地將機體漏水警示訊息經由內部網路62連結來傳送至該資訊伺服器3,或經由內部網路62來連結至網際網路61而直接傳送至該遠端系統主機2;其中,該飲水機4經檢知機體內部漏水,則該飲水機4會立即切斷電源並停止供水。The fault detection service includes: the water dispenser 4 detects the water leakage inside the body, and the water dispenser 4 displays the water leakage warning message corresponding to the display screen 41 of the water dispenser 4, and immediately leaks the air body. The warning message is transmitted to the information server 3 via the internal network 62, or is connected to the Internet system 61 via the internal network 62 and directly transmitted to the remote system host 2; wherein the water dispenser 4 is detected If the inside of the body leaks, the dispenser 4 will immediately cut off the power and stop the water supply.
該飲水機4經檢知儲水缸內部儲水溫度異常或水位異常,該飲水機4則會對應在該飲水機4之該顯示幕41來顯示水溫異常警示訊息或水位異常警示訊息,並即時地將水溫異常警示訊息或水位異常警示訊息經由內部網路62連結來傳送至該資訊伺服器3,或經由內部網路62來連結至網際網路61而直接傳送至該遠端系統主機2。The water dispenser 4 detects that the water storage temperature in the water storage tank is abnormal or the water level is abnormal, and the water dispenser 4 displays the water temperature abnormal warning message or the water level abnormal warning message corresponding to the display screen 41 of the water dispenser 4, and Instantly transmitting a water temperature abnormality warning message or a water level abnormality warning message to the information server 3 via the internal network 62, or connecting to the Internet 61 via the internal network 62 and directly transmitting to the remote system host. 2.
該飲水機4經檢知外部管線水壓低於設定值,該飲水機4則會對應在該飲水機4之該顯示幕41來顯示水壓異常警示訊息,並即時地將水壓異常警示訊息經由內部網路62連結來傳送至該資訊伺服器3,或經由內部網路62來連結至網際網路61而直接傳送至該遠端系統主機2。則使用者、管理者或系統供應商,即可立即通知水廠單位或管線維護人員,以便進行檢視或查修外部管線,藉以避免外部管線漏水所造成水資源的浪費。The water dispenser 4 detects that the water pressure of the external pipeline is lower than the set value, and the water dispenser 4 displays the water pressure abnormality warning message corresponding to the display screen 41 of the water dispenser 4, and immediately displays the water pressure abnormality warning message via the water dispenser 4 The internal network 62 is linked to the information server 3 or to the Internet 61 via the internal network 62 for direct transfer to the remote system host 2. The user, the manager or the system supplier can immediately notify the water plant unit or the pipeline maintenance personnel to inspect or inspect the external pipeline to avoid waste of water caused by leakage of the external pipeline.
該即時線上服務,則包括:使用者或管理者可以利用終端電腦設備、手持式電子裝置或平面顯示器,並經由網際網路61來連結至該遠端系統主機2之線上即時服務網頁,以便與線上客服人員直接進行文字或視訊交談,藉以取得飲水機之相關技術支援服務訊息、提出濾心耗材之需求或要求派員保養維修飲水機。The instant online service includes: the user or the administrator can utilize the terminal computer device, the handheld electronic device or the flat display, and connect to the online instant service webpage of the remote system host 2 via the Internet 61, so as to The online customer service staff directly conducts text or video conversations to obtain information about the technical support services of the water dispenser, to request the filter consumables, or to request the maintenance and repair of the water dispenser.
使用者或管理者可以利用終端電腦設備、手持式電子裝置或平面顯示器,並經由網際網路61來連結至該遠端系統主機2之系統資訊服務網頁,藉以取得飲水機之相關技術支援服務訊息、提出濾心耗材之需求或填寫飲水機之報修表單。The user or the administrator can use the terminal computer device, the handheld electronic device or the flat panel display, and connect to the system information service webpage of the remote system host 2 via the Internet 61 to obtain the technical support service information of the water dispenser. Ask for the need for filter supplies or fill out the water dispenser repair form.
使用者或管理者可以利用終端電腦設備、手持式電子裝置或平面顯示器來撰寫及發送電子郵件,並經由網際網路61來傳送至該遠端系統主機2之電子郵件伺服器,藉以提出飲水機之相關技術服務諮詢、濾心耗材之需求或要求派員保養維修飲水機。The user or the administrator can use the terminal computer device, the handheld electronic device or the flat panel display to compose and send an email, and transmit it to the email server of the remote system host 2 via the Internet 61, thereby presenting the water dispenser. Related technical service consulting, filter consumables requirements or request to maintain maintenance and maintenance of water dispensers.
使用者或管理者可以利用手持式電子裝置來撰寫及發送簡訊,並經由通訊網路來傳送至系統供應商之電子裝置,藉以提出飲水機之相關技術服務諮詢、濾心耗材之需求或要求派員保養維修飲水機。The user or the administrator can use the handheld electronic device to write and send the short message, and transmit it to the electronic device of the system supplier via the communication network, so as to propose the related technical service consultation of the water dispenser, the demand for the filter consumable or the request for dispatching Maintenance and maintenance of the water dispenser.
使用者或管理者可以利用終端電腦設備、手持式電子裝置或平面顯示器,並經由網際網路61來連結至該遠端系統主機2之系統資訊服務網頁,藉以查詢飲水機之機體內部檢測數據資料、飲水品質等級及飲水機使用狀態。The user or the administrator can use the terminal computer device, the handheld electronic device or the flat display, and connect to the system information service webpage of the remote system host 2 via the Internet 61 to query the internal detection data of the water dispenser. , drinking water quality level and water dispenser use status.
上述實施例僅為說明本發明之原理及其功效,並非限制本發明;因此,習於此技術之人士對上述實施例進行修改及變化仍不脫本發明之精神。本發明已具備產業上利用性、新穎性及進步性,並符合發明專利要件,爰依法提起申請。The above-described embodiments are merely illustrative of the principles and the effects of the present invention, and are not intended to limit the present invention; therefore, modifications and variations of the embodiments described above will be made without departing from the spirit of the invention. The invention has the industrial applicability, the novelty and the progressiveness, and meets the requirements of the invention patent, and files an application according to law.
1...飲水機系統1. . . Water dispenser system
2...遠端系統主機2. . . Remote system host
3...資訊伺服器3. . . Information server
4...飲水機4. . . Drinking fountain
41...顯示幕41. . . Display screen
5...網路設備5. . . Network device
61...網際網路61. . . Internet
62...內部網路62. . . Internal network
第一圖 本發明之系統架構方塊圖。First Figure A block diagram of the system architecture of the present invention.
1...飲水機系統1. . . Water dispenser system
2...遠端系統主機2. . . Remote system host
3...資訊伺服器3. . . Information server
4...飲水機4. . . Drinking fountain
5...網路設備5. . . Network device
61...網際網路61. . . Internet
62...內部網路62. . . Internal network
Claims (6)
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TW101115248A TWI538438B (en) | 2012-04-27 | 2012-04-27 | Service management method of intelligent network energy - saving dispenser system |
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TWI538438B TWI538438B (en) | 2016-06-11 |
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Cited By (1)
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CN105020898A (en) * | 2014-04-30 | 2015-11-04 | 青岛经济技术开发区海尔热水器有限公司 | Water heater achieving hot water cruising function and automatic heating temperature setting method |
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TWI835792B (en) * | 2019-03-28 | 2024-03-21 | 巴傑股份有限公司 | Intelligent drinking water system and method |
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CN105020898A (en) * | 2014-04-30 | 2015-11-04 | 青岛经济技术开发区海尔热水器有限公司 | Water heater achieving hot water cruising function and automatic heating temperature setting method |
CN105020898B (en) * | 2014-04-30 | 2018-01-12 | 青岛经济技术开发区海尔热水器有限公司 | A kind of method of water heater with hot water cruise function and automatic setting heating-up temperature |
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