201250612 六、發明說明： 【發明所屬之技術領域】 [0001] 本發明係關於一種維護管理方法及系統；更詳細而 言，係關於一種利用一手持式行動裝置以進行一定點設 備之維護管理方法及系統。 【先前技術】 [0002] 在過往，當欲進行一定點設備之維護時，通常需由 維修人員攜帶相對應的維護表單的紙本，並於到達定點 設備的所在位置後，始得以進行該定點設備之一維護作 〇 業。 [0003] 然而，由於需進行維護的定點設備具有相當多種類 型（諸如交控系統戶外設備、攝影機、車輛偵測器、號 誌控制箱、電信交換機、電信終端設備、變壓器、變電 箱等），故維護表單也相應具有相當多種態樣，這使得 需攜帶如此多種態樣的維護表單的紙本，成為維修人員 的負擔。另一方面，當維修人員填寫完維護表單的内容 Q 後，並無法於第一時間將其提供予所在之維護部門，而 需等到所有定點設備都完成維護並返回所在單位後，才 能夠將這些維護内容轉存記錄於資料庫中。如此一來， 不僅徒增處理時效，也容易導致人力成本的浪費。 [0004] 有鑑於此，如何縮短維護定點設備的處理時效，同 時避免人力成本的浪費，乃為目前業界引領期盼所欲解 決之問題。 【發明内容】 [0005] 本發明係關於一種維護管理方法及系統，用以縮短 10112942^^'^ A〇101 ^ 3 I / ^ 12 I 1012050667-0 201250612 [0006] [0007] [0008] [0009] 維護定點設備的處理時效，同時避免人力成本的浪費。 未達上述目的，本發明之維護管理方法具有下列步 驟： (a)利用一手持式行動裝置掃瞄一定點設備之一行動 條碼；（b)利用手持式行動裝置開啟相對應於定點設備之 一維護表單並進行現場定位；（c)依據維護表單之内容， 執行定點設備之一維護作業；（d)完成維護表單之内容， 並將維護作業之結果儲存至一後端維護系統；以及（e)完 成定點設備之維護作業，並前往下一定點設備進行下一 維護作業。 【實施方式】 如第一圖所示，其係為本發明之維護管理方法之方 塊流程圖，而第二圖係為本發明之維護管理系統之作動 示意圖。 請先參閱第二圖，本發明之維護管理系統100包含一 定位單元200、一權限管理單元300、一後端維護系統201250612 VI. Description of the Invention: [Technical Field] [0001] The present invention relates to a maintenance management method and system; and more particularly to a method for maintaining and managing a certain point of equipment using a handheld mobile device And system. [Prior Art] [0002] In the past, when it was desired to perform maintenance on a certain point of equipment, it is usually necessary for the maintenance personnel to carry the paper of the corresponding maintenance form, and after the location of the pointing device is reached, the fixed point can be performed. One of the equipment is maintained. [0003] However, there are quite a few types of pointing devices that require maintenance (such as outdoor systems for communication systems, cameras, vehicle detectors, control boxes, telecommunications switches, telecommunications terminals, transformers, transformer boxes, etc.) Therefore, the maintenance form has a corresponding variety of appearances, which makes it necessary to carry a paper of such a variety of maintenance forms, which becomes a burden on maintenance personnel. On the other hand, when the maintenance personnel fill in the content Q of the maintenance form, they cannot provide it to the maintenance department at the first time, but only after all the fixed-point equipments have been repaired and returned to their units. The maintenance content is transferred to the database. In this way, not only does it increase the timeliness, but it also leads to a waste of labor costs. [0004] In view of this, how to shorten the processing time limit of the maintenance fixed point device and avoid the waste of labor cost is the problem that the industry is currently looking forward to to solve. SUMMARY OF THE INVENTION [0005] The present invention relates to a maintenance management method and system for shortening 10112942^^'^ A〇101 ^ 3 I / ^ 12 I 1012050667-0 201250612 [0006] [0007] [0008] 0009] Maintain the processing time of the fixed point equipment while avoiding the waste of labor costs. To achieve the above object, the maintenance management method of the present invention has the following steps: (a) scanning a mobile bar code of a certain point device by using a handheld mobile device; (b) using a handheld mobile device to turn on one of the corresponding pointing devices Maintain the form and perform on-site positioning; (c) perform maintenance work on one of the designated devices according to the contents of the maintenance form; (d) complete the contents of the maintenance form, and store the results of the maintenance work to a back-end maintenance system; and (e ) Complete the maintenance work of the fixed point equipment, and go to the next point equipment for the next maintenance work. [Embodiment] As shown in the first figure, it is a block diagram of the maintenance management method of the present invention, and the second figure is a schematic diagram of the operation of the maintenance management system of the present invention. Referring to the second figure, the maintenance management system 100 of the present invention includes a positioning unit 200, a rights management unit 300, and a backend maintenance system.
Ci 400、一公部門管理系統500及一通報單元600。其中， 定位單元200適可與一網路連接以進行定位，權限管理單 元300適可供定位單元200登入於後端維護系統400當中 。後端維護系統400用以傳送一維護表單至定位單元200 ，並於一維護作業完成後，利用定位單元200回傳該維護 表單至後端維護系統400。公部門管理系統500適可於後 端維護系統400與通報單元600間，進行資料的傳輸與交 換。最後，通報單元600適可於該維護作業完成後，將所 回傳之該維護表單存檔並進行通報作業。 101臓夢單編號 A0101 第4頁/共12頁 1012050667-0 201250612 [0010] 需說明的是，前述之定位單元200較佳係為一手持式 行動裝置，諸如行動電話、平板電腦等，皆可視為本發 明之定位單元2 0 0，但並不以此為限。 [0011] 謹將維護管理系統100之處理步驟說明如下： [0012] 首先，如步驟701所示，係利用手持式行動裝置（即 前述之定位單元200 )掃瞄一定點設備所具有之一行動條 碼。接著如步驟702所示，利用手持式行動裝置開啟相對 應於定點設備之一維護表單，同時進行現場定位。如步 q 驟703所示，依據維護表單之内容，執行定點設備之一維 護作業。之後，當維修人員如步驟704所示，依序完成維 護表單所條列之内容後，便可將維護作業之結果儲存至 後端維護系統400。最後，如步驟705所示，在完成前述 之定點設備之維護作業後，得以前往下一定點設備進行 下一階段的維護作業。 [0013] 然而，受限於網路連線穩定度的問題，因此於前述 之步驟702中，利用手持式行動裝置開啟相對應於定點設 〇 備之維護表單之步驟，尚可區分為以下「網路連線正常 」與「網路連線異常」兩種情況。 [0014] 首先，如步驟702a所示，當處於「網路連線正常」 之情況時，手持式行動裝置將可正常連接網路，並得以 直接連接至後端維護系統400填寫維護表單，以進行定點 設備之維護作業。 [0015] 反之，如步驟702b所示，當處於「網路連線異常」 之情況時，由於手持式行動裝置並無法進行連線作業， 10112942#單編號繼01 第5頁/共12頁 1012050667-0 201250612 [0016] [0017] [0018] [0019] 故將會自動開啟手持式行動裝置所内建之該維護表單， 以進行定點設備之維護作業。 步驟702a與步驟702b之差異在於，由於步驟702a係 自直接連接後端維護系統400，故該維護表單之内容將總 是維持在最新版本；相反地，由於步驟702b所開啟之維 護表單為内建於手持式行動裝置之版本，故可能存在有 檔案較舊的問題。然而，若可在前往定點設備進行維護 作業前，先行更新手持式行動裝置内的維護表單之内容 ，則前述維護表單之版本較舊的問題將得以克服。 相對應地，受限於網路連線穩定度的問題，前述之 步驟704亦可區分為「網路連線正常」與「網路連線異常 」兩種情況。 如步驟704a所示，當網路可正常連線時，手持式行 動裝置可將維護作業之結果直接同步至後端維護系統400 。而如步驟704b所示，當網路無法正常連線時，該維護 作業之結果將暫存於手持式行動裝置中，並於稍後網路 連線恢復正常後，再將維護作業之結果同步至後端維護 系統40 0。 需說明的是，如步驟7〇1中所提及之行動條碼可為QR Code或一般直條式條碼，而除利用手持式行動裝置掃瞄 該行動條碼外，亦可以手動方式鍵入序列碼，以開啟相 對應之維護表單。 [0020] 此外，手持式行動裝置除可用以下載維護表單並進 行維護進度之輸入作業外，尚可進一步具有GPS定位或其 1011294#單編號鹿01 第6頁/共12頁 1012050667-0 201250612Ci 400, a public department management system 500, and a notification unit 600. The positioning unit 200 is adapted to be connected to a network for positioning, and the rights management unit 300 is adapted to be used by the positioning unit 200 to log in to the backend maintenance system 400. The backend maintenance system 400 is configured to transmit a maintenance form to the positioning unit 200, and after the maintenance operation is completed, the maintenance form is returned to the backend maintenance system 400 by the positioning unit 200. The public sector management system 500 is adapted to transfer and exchange data between the backend maintenance system 400 and the notification unit 600. Finally, the notification unit 600 is adapted to archive and report the returned maintenance form after the maintenance operation is completed. 101 梦梦单号 A0101 Page 4 / Total 12 pages 1012050667-0 201250612 [0010] It should be noted that the foregoing positioning unit 200 is preferably a handheld mobile device, such as a mobile phone, a tablet computer, etc., all of which are visible. It is the positioning unit 200 of the present invention, but is not limited thereto. [0011] The processing steps of the maintenance management system 100 are described as follows: [0012] First, as shown in step 701, the handheld mobile device (ie, the positioning unit 200 described above) is used to scan a certain point device to have one of the actions. Bar code. Then, as shown in step 702, the handheld mobile device is used to open a maintenance form corresponding to one of the pointing devices while performing on-site positioning. As shown in step 703, one of the maintenance devices of the pointing device is executed according to the contents of the maintenance form. Thereafter, after the maintenance personnel complete the contents of the maintenance form in sequence as shown in step 704, the result of the maintenance operation can be stored in the backend maintenance system 400. Finally, as shown in step 705, after the maintenance work of the above-mentioned pointing device is completed, it is possible to go to the next point device for the next stage of maintenance work. [0013] However, due to the problem of the stability of the network connection, in the foregoing step 702, the step of using the handheld mobile device to open the maintenance form corresponding to the fixed-point device can be divided into the following " Both the network connection is normal and the network connection is abnormal. [0014] First, as shown in step 702a, when the "network connection is normal", the handheld mobile device will be able to connect to the network normally, and can be directly connected to the backend maintenance system 400 to fill out the maintenance form, Perform maintenance work on fixed point equipment. [0015] Conversely, as shown in step 702b, when the "network connection is abnormal", the handheld mobile device cannot perform the connection operation, 10112942# single number following 01 page 5 / total 12 pages 1012050667 [0016] [0019] [0019] Therefore, the maintenance form built in the handheld mobile device will be automatically turned on to perform maintenance work of the pointing device. The difference between step 702a and step 702b is that since step 702a is directly connected to the backend maintenance system 400, the content of the maintenance form will always be maintained in the latest version; conversely, the maintenance form opened in step 702b is built in In the version of the handheld mobile device, there may be problems with older files. However, if the contents of the maintenance form in the handheld mobile device can be updated before going to the pointing device for maintenance work, the older version of the maintenance form will be overcome. Correspondingly, due to the problem of network connection stability, the foregoing step 704 can be divided into two cases: "network connection normal" and "network connection abnormality". As shown in step 704a, the handheld device can synchronize the results of the maintenance operation directly to the backend maintenance system 400 when the network is properly connected. As shown in step 704b, when the network fails to connect properly, the result of the maintenance operation is temporarily stored in the handheld mobile device, and after the network connection is restored to normal, the result of the maintenance operation is synchronized. To the backend maintenance system 40 0. It should be noted that the action bar code mentioned in step 7〇1 may be a QR Code or a general bar code, and the serial code may be manually input in addition to scanning the action bar code by using the handheld mobile device. To open the corresponding maintenance form. [0020] In addition, the handheld mobile device can further have GPS positioning in addition to the input operation for downloading the maintenance form and performing maintenance progress, or its 1011294# single number deer 01 page 6 / 12 pages 1012050667-0 201250612
[0021] [0022] ❹ [0023] 他定位方式、時間紀錄及照片上傳之功能。其中，GPS定 位或其他定位方式可結合後端地圖管理，以同步管理維 修人員之所在位置，達成車隊管理之功能。而時間管理 的部分則可用以自動記錄到達時間與離開時間，進行維 護時間的計算與路程時間的控管。在照片上傳的部分則 可將所維護的定點設備拍照後，將檔案上傳至後端維護 系統400以進行存檔作業。並且，為確保維護表單的安全 性，手持式行動裝置在自至後端維護系統400下載維護表 單前，需先登入至權限管理單元300内，以避免資料外洩 之情形。 後端維護系統400在與公部門管理系統500及通報單 元60 0搭配後，將得以具有維護資料庫、時間自動紀錄、 即時通報、多工傳輸、車隊管理、資料交換、照片導入 上傳、維護績效評估及每曰提醒等功能，供維修部門進 行定點設備之維護管理。 縱上所述，本發明之維護管理方法及系統由於可有 效利用手持式行動裝置完成定點設備之維護及維護人員 之定位等功能，故得以縮短維護定點設備的處理時效， 從而避免人力成本的浪費，以有效提升維護效率。 上述之實施例僅用來例舉本發明之實施態樣，以及 闡釋本發明之技術特徵，並非用來限制本發明之保護範 疇。任何熟悉此技術者可輕易完成之改變或均等性之安 排均屬於本發明所主張之範圍，本發明之權利保護範圍 應以申請專利範圍為準。 10112942产單編號 【圖式簡單說明】 A0101 第7頁/共12頁 1012050667-0 201250612 以及 [0024] 第一圖係為本發明之維護管理方法之方塊流程圖 [0025] 第二圖係為本發明之維護管理系統之作動示意圖 【主要元件符號說明】[0022] [0023] His positioning mode, time recording and photo uploading function. Among them, GPS positioning or other positioning methods can be combined with back-end map management to synchronously manage the location of maintenance personnel and achieve fleet management functions. The time management part can be used to automatically record the arrival time and departure time, and to calculate the maintenance time and control the travel time. In the photo uploading section, the maintained pointing device can be photographed and uploaded to the backend maintenance system 400 for archiving. Moreover, in order to ensure the security of the maintenance form, the handheld mobile device needs to log in to the rights management unit 300 before downloading the maintenance form from the backend maintenance system 400 to avoid data leakage. After being combined with the public department management system 500 and the notification unit 60 0, the back-end maintenance system 400 can have a maintenance database, automatic time recording, instant notification, multiplex transmission, fleet management, data exchange, photo import upload, and maintenance performance. Assessment and reminder functions for maintenance and management of fixed-point equipment. In the above, the maintenance management method and system of the present invention can effectively utilize the functions of the maintenance and maintenance personnel of the fixed point device by using the hand-held mobile device, thereby shortening the processing time of the maintenance fixed point device, thereby avoiding waste of labor costs. To effectively improve maintenance efficiency. The embodiments described above are only intended to illustrate the embodiments of the present invention, and to explain the technical features of the present invention, and are not intended to limit the protection of the present invention. Any changes or equalities that can be easily accomplished by those skilled in the art are intended to be within the scope of the invention. The scope of the invention should be determined by the scope of the claims. 10112942 Production Order No. [Simple Description] A0101 Page 7/12 Page 1012050667-0 201250612 and [0024] The first diagram is a block diagram of the maintenance management method of the present invention [0025] The second diagram is Schematic diagram of the operation of the maintenance management system of the invention [main component symbol description]
[0026] 100 維護管理系統 [0027] 200 定位單元 [0028] 300 權限管理單元 [0029] 400 後端維護系統 [0030] 500 公部門管理系統 [0031] 600 通報單元 ΗΠ12942,單編號 A〇101 第8頁/共12頁 〇 1012050667-0[0026] 100 Maintenance Management System [0027] 200 Positioning Unit [0028] 300 Rights Management Unit [0029] 400 Back End Maintenance System [0030] 500 Public Department Management System [0031] 600 Notification Unit ΗΠ 12942, Single Number A 〇 101 8 pages / total 12 pages 〇 1012050667-0