SG11201809602WA - Recording recommendation method, device, apparatus and computer-readable storage medium - Google Patents

Recording recommendation method, device, apparatus and computer-readable storage medium

Info

Publication number
SG11201809602WA
SG11201809602WA SG11201809602WA SG11201809602WA SG11201809602WA SG 11201809602W A SG11201809602W A SG 11201809602WA SG 11201809602W A SG11201809602W A SG 11201809602WA SG 11201809602W A SG11201809602W A SG 11201809602WA SG 11201809602W A SG11201809602W A SG 11201809602WA
Authority
SG
Singapore
Prior art keywords
call
records
recording
current user
user
Prior art date
Application number
SG11201809602WA
Inventor
Chao Hu
Original Assignee
Ping An Technology Shenzhen Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ping An Technology Shenzhen Co Ltd filed Critical Ping An Technology Shenzhen Co Ltd
Publication of SG11201809602WA publication Critical patent/SG11201809602WA/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/20—Education
    • G06Q50/205—Education administration or guidance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/60—Information retrieval; Database structures therefor; File system structures therefor of audio data
    • G06F16/63—Querying
    • G06F16/635—Filtering based on additional data, e.g. user or group profiles
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/60—Information retrieval; Database structures therefor; File system structures therefor of audio data
    • G06F16/63—Querying
    • G06F16/638—Presentation of query results
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/60—Information retrieval; Database structures therefor; File system structures therefor of audio data
    • G06F16/68—Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
    • H04M2203/403—Agent or workforce training

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Data Mining & Analysis (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Tourism & Hospitality (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Accounting & Taxation (AREA)
  • General Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Multimedia (AREA)
  • Educational Administration (AREA)
  • Educational Technology (AREA)
  • Primary Health Care (AREA)
  • Quality & Reliability (AREA)
  • General Health & Medical Sciences (AREA)
  • Health & Medical Sciences (AREA)
  • Operations Research (AREA)
  • Library & Information Science (AREA)
  • Game Theory and Decision Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)

Abstract

The embodiments of the present invention provide a recording recommendation method, device, apparatus and computer-readable storage medium. The method includes: determining whether a current user is a new user, if an instruction of the current user to view sales call recordings is received; selecting corresponding call records from sales call recording records as call records to be recommended according to a first preset rule, if the current user is a new user, wherein, the call record includes a call recording; acquiring call records satisfying a preset condition from the sales call recording records, if the current user is not a new user; selecting corresponding call records from the call records satisfying the preset condition as call records to be recommended according to a second preset rule; displaying the call records to be recommended to the current user. The embodiments of the present disclosure could recommend different call recordings for different users, improving the accuracy of the recording recommendation, and improving the user experience.
SG11201809602WA 2017-12-28 2018-02-02 Recording recommendation method, device, apparatus and computer-readable storage medium SG11201809602WA (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201711460485.2A CN108062692B (en) 2017-12-28 2017-12-28 Recording recommendation method, device, equipment and computer readable storage medium
PCT/CN2018/075053 WO2019127845A1 (en) 2017-12-28 2018-02-02 Recording recommendation method, device, apparatus, and computer readable storage medium

Publications (1)

Publication Number Publication Date
SG11201809602WA true SG11201809602WA (en) 2019-08-27

Family

ID=62140618

Family Applications (1)

Application Number Title Priority Date Filing Date
SG11201809602WA SG11201809602WA (en) 2017-12-28 2018-02-02 Recording recommendation method, device, apparatus and computer-readable storage medium

Country Status (4)

Country Link
US (1) US20190333176A1 (en)
CN (1) CN108062692B (en)
SG (1) SG11201809602WA (en)
WO (1) WO2019127845A1 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN109672721B (en) * 2018-10-23 2022-07-08 平安科技（深圳）有限公司 Media file pushing method and device, server and computer readable storage medium
CN110060098A (en) * 2019-04-04 2019-07-26 秒针信息技术有限公司 The acquisition methods and device of marketing term
CN111209493B (en) * 2020-01-09 2023-12-12 杭州中恒电气股份有限公司 Charging station recommendation method, device, equipment and medium
CN112671983A (en) * 2020-12-08 2021-04-16 合肥金人科技有限公司 Unattended management system of call center
CN114357286A (en) * 2021-12-24 2022-04-15 广州风腾网络科技有限公司 Method, system, equipment and storage medium for pushing data marketing scheme

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TW201011575A (en) * 2008-09-12 2010-03-16 Univ Nat Cheng Kung Recommendation apparatus and method of integrating rough sets and multiple-characteristic exploration
CN102682761A (en) * 2011-03-12 2012-09-19 谢津 Personalized system and device for sound processing
CN102497383A (en) * 2011-12-23 2012-06-13 张涛 System and method for generating and sharing voice recommendation record
CN103870452A (en) * 2012-12-07 2014-06-18 盛乐信息技术（上海）有限公司 Method and method for recommending data
CN103885987B (en) * 2012-12-21 2018-04-10 ***通信集团公司 A kind of music recommends method and system
CN104700831B (en) * 2013-12-05 2018-03-06 国际商业机器公司 The method and apparatus for analyzing the phonetic feature of audio file
CN106412796B (en) * 2015-07-28 2019-10-15 ***通信集团湖北有限公司 A kind of recommended method and system
CN105653640A (en) * 2015-12-25 2016-06-08 江苏东大金智信息***有限公司 Collaborative filtering recommendation method based on trust mechanism
CN105787069A (en) * 2016-03-01 2016-07-20 中山大学深圳研究院 Personalized music recommendation method
CN106339469A (en) * 2016-08-29 2017-01-18 乐视控股（北京）有限公司 Method and device for recommending data

Also Published As

Publication number Publication date
US20190333176A1 (en) 2019-10-31
CN108062692B (en) 2020-03-31
CN108062692A (en) 2018-05-22
WO2019127845A1 (en) 2019-07-04

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