SG11201709487UA - Method and system for communication between users and computer systems - Google Patents

Abstract

Communicator Translator Speech Air Me Recognition Messenger hat 'A' Airline Airline Gateway Core System Text 'A r Convert (A) 402 404 Send(B) 406 • 408 Parse & Route Request Replay 414 Ccnvert(C) Reply(C) Type A II NDC II EDIFACT Request 410 412 Reply 416 Text 'D' 418 420 422 A. 'Booking PNQ45R I'd like to order a vegetarian meal' B. 4PNQ45R SSR=V C. 4PNC)45R A=OK D. 'OK (54) Title: METHOD AND SYSTEM FOR COMMUNICATION BETWEEN USERS AND COMPUTER SYSTEMS FIG. 4 (57) : In an interactive on-line system such as an airline reservation system, users communicate with the system via smart devices. Communication between the device and the system is via asynchronous TCP/IP messaging or SMS text message. The user can input text messages which include metadata to assist in message recognition. A translator parses the message and converts the message into an industry standard format which is then sent to a relevant system for processing. The translator may form a part of an application on the device, be located at the system or at an intermediate point. A response from the system is converted from industry standard format to a human readable form and sent as asynchronous message or SMS/MMS text message back to the user where it may be displayed as text of converted into speech. (12) INTERNATIONAL APPLICATION PUBLISHED UNDER THE PATENT COOPERATION TREATY (PCT) (19) World Intellectual Property Organization International Bureau 1111111111111111111111111111111111111111111111111111111111111111111111111111R111111111111111 (10) International Publication Number WO 2017/108137 Al WIPO I PCT (43) International Publication Date 29 June 2017 (29.06.2017) AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JP, KE, KG, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW. (84) Designated States (unless otherwise indicated, for every kind of regional protection available): ARIPO (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW), Eurasian (AM, AZ, BY, KG, KZ, RU, TJ, TM), European (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR), OAPI (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG). Published: (51) International Patent Classification: G06Q 10/02 (2012.01) G06Q 30/06 (2012.01) (21) International Application Number: PCT/EP2015/081210 (22) International Filing Date: 23 December 2015 (23.12.2015) (25) Filing Language: English (26) Publication Language: English (71) Applicant: SITA INFORMATION NETWORKING COMPUTING IRELAND LIMITED [IE/IE]; Building One, Letterkenny Office Park, Windyhall, Co. Donegal ( 1 E). (72) Inventor: FINDLAY, Denise; 1 London Gate, Blythe Road, Hayes, Middlesex UB3 1BW (GB). (74) Agent: LLOYD, Patrick Alexander Desmond; Reddie & Grose LLP, The White Chapel Building, 10 Whitechapel High Street, London El 8QS (GB). (81) Designated States (unless otherwise indicated, for every kind of national protection available): AE, AG, AL, AM, with international search report (Art 21(3)) W O 20 17 / 108 137 Al