SG10201906612XA - Intelligent case management platform - Google Patents
Intelligent case management platformInfo
- Publication number
- SG10201906612XA SG10201906612XA SG10201906612XA SG10201906612XA SG10201906612XA SG 10201906612X A SG10201906612X A SG 10201906612XA SG 10201906612X A SG10201906612X A SG 10201906612XA SG 10201906612X A SG10201906612X A SG 10201906612XA SG 10201906612X A SG10201906612X A SG 10201906612XA
- Authority
- SG
- Singapore
- Prior art keywords
- management platform
- case management
- intelligent case
- intelligent
- platform
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
- G06Q30/0226—Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
- G06Q30/0233—Method of redeeming a frequent usage reward
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N5/00—Computing arrangements using knowledge-based models
- G06N5/02—Knowledge representation; Symbolic representation
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
- G06Q30/0224—Discounts or incentives, e.g. coupons or rebates based on user history
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N3/00—Computing arrangements based on biological models
- G06N3/02—Neural networks
- G06N3/04—Architecture, e.g. interconnection topology
- G06N3/044—Recurrent networks, e.g. Hopfield networks
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N3/00—Computing arrangements based on biological models
- G06N3/02—Neural networks
- G06N3/04—Architecture, e.g. interconnection topology
- G06N3/048—Activation functions
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N3/00—Computing arrangements based on biological models
- G06N3/02—Neural networks
- G06N3/08—Learning methods
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Finance (AREA)
- Strategic Management (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Game Theory and Decision Science (AREA)
- Marketing (AREA)
- General Business, Economics & Management (AREA)
- Economics (AREA)
- Entrepreneurship & Innovation (AREA)
- Data Mining & Analysis (AREA)
- Computational Linguistics (AREA)
- Artificial Intelligence (AREA)
- Evolutionary Computation (AREA)
- Computing Systems (AREA)
- General Engineering & Computer Science (AREA)
- Mathematical Physics (AREA)
- Software Systems (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US16/107,520 US11361337B2 (en) | 2018-08-21 | 2018-08-21 | Intelligent case management platform |
Publications (1)
Publication Number | Publication Date |
---|---|
SG10201906612XA true SG10201906612XA (en) | 2020-03-30 |
Family
ID=69587252
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
SG10201906612XA SG10201906612XA (en) | 2018-08-21 | 2019-07-17 | Intelligent case management platform |
Country Status (3)
Country | Link |
---|---|
US (1) | US11361337B2 (en) |
AU (2) | AU2019210617A1 (en) |
SG (1) | SG10201906612XA (en) |
Families Citing this family (11)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
GB2595058A (en) * | 2018-11-12 | 2021-11-17 | Gorny Tomas | System and method of assigning customer service tickets |
US10963639B2 (en) * | 2019-03-08 | 2021-03-30 | Medallia, Inc. | Systems and methods for identifying sentiment in text strings |
US11615435B2 (en) * | 2020-03-11 | 2023-03-28 | Skuxchange, Inc. | Systems and methods for consumer recovery and engagement |
US11961014B2 (en) * | 2019-08-14 | 2024-04-16 | Royal Bank Of Canada | Generating and presenting user insights in association with user-to-user electronic communication |
CN111598678A (en) * | 2020-07-27 | 2020-08-28 | 北京淇瑀信息科技有限公司 | Incremental learning-based user financial risk identification method and device and electronic equipment |
JP7476973B2 (en) * | 2020-09-28 | 2024-05-01 | 日本電気株式会社 | Estimation system, estimation method, and estimation program |
US11593567B2 (en) * | 2020-10-22 | 2023-02-28 | Dell Products L.P. | Intelligent conversational gateway |
WO2022099180A1 (en) * | 2020-11-09 | 2022-05-12 | Automobilia Ii, Llc | Methods, systems and computer program products for media processing and display |
US20220207541A1 (en) * | 2020-12-31 | 2022-06-30 | Truecar, Inc. | Systems and methods for determining lifetime value of website visitor through machine learning |
JP2024508825A (en) * | 2021-02-26 | 2024-02-28 | リミニ ストリート、インコーポレイテッド | Methods and systems for using robotic process automation to provide real-time case assistance to client support professionals |
US20220368855A1 (en) * | 2021-05-11 | 2022-11-17 | Mend VIP, Inc. | Virtual waiting room |
Family Cites Families (26)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20010054064A1 (en) * | 1997-07-02 | 2001-12-20 | Pallipuram V. Kannan | Method system and computer program product for providing customer service over the world-wide web |
US6430539B1 (en) | 1999-05-06 | 2002-08-06 | Hnc Software | Predictive modeling of consumer financial behavior |
US7116682B1 (en) * | 2001-03-19 | 2006-10-03 | Cisco Technology, Inc. | Methods and apparatus for dynamic bandwidth adjustment |
JP2002358402A (en) | 2001-05-31 | 2002-12-13 | Dentsu Tec Inc | Method for sales predicting based upon customer value by three index axes |
US7672865B2 (en) | 2005-10-21 | 2010-03-02 | Fair Isaac Corporation | Method and apparatus for retail data mining using pair-wise co-occurrence consistency |
US9129290B2 (en) * | 2006-02-22 | 2015-09-08 | 24/7 Customer, Inc. | Apparatus and method for predicting customer behavior |
US20090319339A1 (en) * | 2008-06-24 | 2009-12-24 | Lal Chandra Singh | System for evaluating customer loyalty |
US8140441B2 (en) * | 2008-10-20 | 2012-03-20 | International Business Machines Corporation | Workflow management in a global support organization |
US8355945B1 (en) * | 2009-05-11 | 2013-01-15 | Sprint Communications Company L.P. | Identifying and ranking high-impact churn sectors |
US8621011B2 (en) * | 2009-05-12 | 2013-12-31 | Avaya Inc. | Treatment of web feeds as work assignment in a contact center |
US20100332287A1 (en) | 2009-06-24 | 2010-12-30 | International Business Machines Corporation | System and method for real-time prediction of customer satisfaction |
US20120076283A1 (en) | 2010-09-23 | 2012-03-29 | Ajmera Dinesh | Predictive Customer Service Environment |
US8874636B2 (en) | 2012-01-03 | 2014-10-28 | Teletech Holdings, Inc. | Method for providing support services using consumer selected specialist and specialist ratings |
US20130282603A1 (en) | 2012-04-20 | 2013-10-24 | Lithium Technologies, Inc. | System and method for providing a social customer care system |
US9020920B1 (en) * | 2012-12-07 | 2015-04-28 | Noble Systems Corporation | Identifying information resources for contact center agents based on analytics |
US9432325B2 (en) | 2013-04-08 | 2016-08-30 | Avaya Inc. | Automatic negative question handling |
US10438212B1 (en) * | 2013-11-04 | 2019-10-08 | Ca, Inc. | Ensemble machine learning based predicting customer tickets escalation |
US20150332292A1 (en) * | 2014-05-13 | 2015-11-19 | Mastercard International Incorpoated | System and method for monitoring market information for deregulated utilities based on transaction data |
US20150332296A1 (en) * | 2014-05-19 | 2015-11-19 | International Business Machines Corporation | Predicting customer value |
US20160071140A1 (en) | 2014-09-05 | 2016-03-10 | Ebay Inc. | Systems and methods for managing loyalty reward programs |
US20170017968A1 (en) * | 2015-07-13 | 2017-01-19 | Mastercard International Incorporated | Systems and Methods for Use in Valuing Coupons, Relative to Other Coupons |
EP3121777A1 (en) | 2015-07-20 | 2017-01-25 | Tata Consultancy Services Limited | Systems and methods for dynamic allocation of mobile agents |
WO2017019078A1 (en) | 2015-07-30 | 2017-02-02 | Hewlett Packard Enterprise Development Lp | Providing a probability for a customer interaction |
US10841428B2 (en) | 2016-12-29 | 2020-11-17 | Interactive Intelligence Group, Inc. | System and method for managing contact center system |
US10318876B2 (en) * | 2017-05-25 | 2019-06-11 | International Business Machines Corporation | Mood detection with intelligence agents |
US10740568B2 (en) * | 2018-01-24 | 2020-08-11 | Servicenow, Inc. | Contextual communication and service interface |
-
2018
- 2018-08-21 US US16/107,520 patent/US11361337B2/en active Active
-
2019
- 2019-07-17 SG SG10201906612XA patent/SG10201906612XA/en unknown
- 2019-08-01 AU AU2019210617A patent/AU2019210617A1/en not_active Abandoned
-
2020
- 2020-12-14 AU AU2020289715A patent/AU2020289715A1/en not_active Abandoned
Also Published As
Publication number | Publication date |
---|---|
US20200065848A1 (en) | 2020-02-27 |
US11361337B2 (en) | 2022-06-14 |
AU2020289715A1 (en) | 2021-01-21 |
AU2019210617A1 (en) | 2020-03-12 |
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