SG10201906612XA - Intelligent case management platform - Google Patents

Intelligent case management platform

Info

Publication number
SG10201906612XA
SG10201906612XA SG10201906612XA SG10201906612XA SG10201906612XA SG 10201906612X A SG10201906612X A SG 10201906612XA SG 10201906612X A SG10201906612X A SG 10201906612XA SG 10201906612X A SG10201906612X A SG 10201906612XA SG 10201906612X A SG10201906612X A SG 10201906612XA
Authority
SG
Singapore
Prior art keywords
management platform
case management
intelligent case
intelligent
platform
Prior art date
Application number
SG10201906612XA
Inventor
Gupta Anshul
Thomas Annie
Ghosh Subhajit
Original Assignee
Accenture Global Solutions Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Accenture Global Solutions Ltd filed Critical Accenture Global Solutions Ltd
Publication of SG10201906612XA publication Critical patent/SG10201906612XA/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
    • G06Q30/0226—Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
    • G06Q30/0233—Method of redeeming a frequent usage reward
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00—Computing arrangements using knowledge-based models
    • G06N5/02—Knowledge representation; Symbolic representation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
    • G06Q30/0224—Discounts or incentives, e.g. coupons or rebates based on user history
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/02—Neural networks
    • G06N3/04—Architecture, e.g. interconnection topology
    • G06N3/044—Recurrent networks, e.g. Hopfield networks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/02—Neural networks
    • G06N3/04—Architecture, e.g. interconnection topology
    • G06N3/048—Activation functions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/02—Neural networks
    • G06N3/08—Learning methods

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Strategic Management (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Game Theory and Decision Science (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Data Mining & Analysis (AREA)
  • Computational Linguistics (AREA)
  • Artificial Intelligence (AREA)
  • Evolutionary Computation (AREA)
  • Computing Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • Mathematical Physics (AREA)
  • Software Systems (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
SG10201906612XA 2018-08-21 2019-07-17 Intelligent case management platform SG10201906612XA (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US16/107,520 US11361337B2 (en) 2018-08-21 2018-08-21 Intelligent case management platform

Publications (1)

Publication Number Publication Date
SG10201906612XA true SG10201906612XA (en) 2020-03-30

Family

ID=69587252

Family Applications (1)

Application Number Title Priority Date Filing Date
SG10201906612XA SG10201906612XA (en) 2018-08-21 2019-07-17 Intelligent case management platform

Country Status (3)

Country Link
US (1) US11361337B2 (en)
AU (2) AU2019210617A1 (en)
SG (1) SG10201906612XA (en)

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US11961014B2 (en) * 2019-08-14 2024-04-16 Royal Bank Of Canada Generating and presenting user insights in association with user-to-user electronic communication
CN111598678A (en) * 2020-07-27 2020-08-28 北京淇瑀信息科技有限公司 Incremental learning-based user financial risk identification method and device and electronic equipment
JP7476973B2 (en) * 2020-09-28 2024-05-01 日本電気株式会社 Estimation system, estimation method, and estimation program
US11593567B2 (en) * 2020-10-22 2023-02-28 Dell Products L.P. Intelligent conversational gateway
WO2022099180A1 (en) * 2020-11-09 2022-05-12 Automobilia Ii, Llc Methods, systems and computer program products for media processing and display
US20220207541A1 (en) * 2020-12-31 2022-06-30 Truecar, Inc. Systems and methods for determining lifetime value of website visitor through machine learning
JP2024508825A (en) * 2021-02-26 2024-02-28 リミニ ストリート、インコーポレイテッド Methods and systems for using robotic process automation to provide real-time case assistance to client support professionals
US20220368855A1 (en) * 2021-05-11 2022-11-17 Mend VIP, Inc. Virtual waiting room

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US6430539B1 (en) 1999-05-06 2002-08-06 Hnc Software Predictive modeling of consumer financial behavior
US7116682B1 (en) * 2001-03-19 2006-10-03 Cisco Technology, Inc. Methods and apparatus for dynamic bandwidth adjustment
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US9129290B2 (en) * 2006-02-22 2015-09-08 24/7 Customer, Inc. Apparatus and method for predicting customer behavior
US20090319339A1 (en) * 2008-06-24 2009-12-24 Lal Chandra Singh System for evaluating customer loyalty
US8140441B2 (en) * 2008-10-20 2012-03-20 International Business Machines Corporation Workflow management in a global support organization
US8355945B1 (en) * 2009-05-11 2013-01-15 Sprint Communications Company L.P. Identifying and ranking high-impact churn sectors
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US9020920B1 (en) * 2012-12-07 2015-04-28 Noble Systems Corporation Identifying information resources for contact center agents based on analytics
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US20150332292A1 (en) * 2014-05-13 2015-11-19 Mastercard International Incorpoated System and method for monitoring market information for deregulated utilities based on transaction data
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Also Published As

Publication number Publication date
US20200065848A1 (en) 2020-02-27
US11361337B2 (en) 2022-06-14
AU2020289715A1 (en) 2021-01-21
AU2019210617A1 (en) 2020-03-12

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