SG10201506111SA - Method and system for providing a personalised customer service from a physical provider of goods or services - Google Patents

Method and system for providing a personalised customer service from a physical provider of goods or services

Info

Publication number
SG10201506111SA
SG10201506111SA SG10201506111SA SG10201506111SA SG10201506111SA SG 10201506111S A SG10201506111S A SG 10201506111SA SG 10201506111S A SG10201506111S A SG 10201506111SA SG 10201506111S A SG10201506111S A SG 10201506111SA SG 10201506111S A SG10201506111S A SG 10201506111SA
Authority
SG
Singapore
Prior art keywords
goods
services
providing
customer service
personalised
Prior art date
Application number
SG10201506111SA
Inventor
Khattar Shweta
Gupta Amit
Taneja Nidhi
Original Assignee
Mastercard International Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mastercard International Inc filed Critical Mastercard International Inc
Priority to SG10201506111SA priority Critical patent/SG10201506111SA/en
Priority to US15/227,331 priority patent/US20170039605A1/en
Publication of SG10201506111SA publication Critical patent/SG10201506111SA/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
    • G06Q30/0224—Discounts or incentives, e.g. coupons or rebates based on user history
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241—Advertisements
    • G06Q30/0251—Targeted advertisements
    • G06Q30/0255—Targeted advertisements based on user history
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0623—Item investigation
    • G06Q30/0625—Directed, with specific intent or strategy
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0631—Item recommendations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04B—TRANSMISSION
    • H04B5/00—Near-field transmission systems, e.g. inductive or capacitive transmission systems
    • H04B5/70—Near-field transmission systems, e.g. inductive or capacitive transmission systems specially adapted for specific purposes
    • H04B5/77—Near-field transmission systems, e.g. inductive or capacitive transmission systems specially adapted for specific purposes for interrogation

Landscapes

  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • General Physics & Mathematics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
SG10201506111SA 2015-08-04 2015-08-04 Method and system for providing a personalised customer service from a physical provider of goods or services SG10201506111SA (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
SG10201506111SA SG10201506111SA (en) 2015-08-04 2015-08-04 Method and system for providing a personalised customer service from a physical provider of goods or services
US15/227,331 US20170039605A1 (en) 2015-08-04 2016-08-03 Method and system for providing a personalised customer service from a physical provider of goods or services

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SG10201506111SA SG10201506111SA (en) 2015-08-04 2015-08-04 Method and system for providing a personalised customer service from a physical provider of goods or services

Publications (1)

Publication Number Publication Date
SG10201506111SA true SG10201506111SA (en) 2017-03-30

Family

ID=58052684

Family Applications (1)

Application Number Title Priority Date Filing Date
SG10201506111SA SG10201506111SA (en) 2015-08-04 2015-08-04 Method and system for providing a personalised customer service from a physical provider of goods or services

Country Status (2)

Country Link
US (1) US20170039605A1 (en)
SG (1) SG10201506111SA (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111027351B (en) * 2018-10-10 2023-10-13 深圳云天励飞技术有限公司 Off-line commodity recommendation method and device and electronic equipment
CN110084663A (en) * 2019-03-14 2019-08-02 北京旷视科技有限公司 A kind of item recommendation method, device, terminal and storage medium
US11798004B1 (en) * 2020-08-04 2023-10-24 Amdocs Development Limited System, method, and computer program for dynamically generating assistance information for customer service agents
US11775865B1 (en) 2020-08-04 2023-10-03 Amdocs Development Limited Machine learning system, method, and computer program for evaluation of customer service agents

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20100070369A1 (en) * 2008-09-12 2010-03-18 At&T Intellectual Property I, L.P. Method and system for locating consumers in a retail establishment
US9111323B2 (en) * 2012-02-02 2015-08-18 Layers, LLC Methods for predictive consumer item ordering and devices thereof
US9727872B2 (en) * 2012-10-04 2017-08-08 Moneygram International, Inc. Utilizing near field communication to improve customer interactions

Also Published As

Publication number Publication date
US20170039605A1 (en) 2017-02-09

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