PT117679A - DRIVEN GRAPHS TO MODEL PERSONALIZED CUSTOMER CONNECTION ON CHANNELS - Google Patents
DRIVEN GRAPHS TO MODEL PERSONALIZED CUSTOMER CONNECTION ON CHANNELSInfo
- Publication number
- PT117679A PT117679A PT117679A PT11767921A PT117679A PT 117679 A PT117679 A PT 117679A PT 117679 A PT117679 A PT 117679A PT 11767921 A PT11767921 A PT 11767921A PT 117679 A PT117679 A PT 117679A
- Authority
- PT
- Portugal
- Prior art keywords
- channels
- graphs
- driven
- model
- workflow
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Quality & Reliability (AREA)
- Strategic Management (AREA)
- Entrepreneurship & Innovation (AREA)
- Human Resources & Organizations (AREA)
- Marketing (AREA)
- Operations Research (AREA)
- Signal Processing (AREA)
- Economics (AREA)
- Tourism & Hospitality (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
A PRESENTE INVENÇÃO FORNECE UMA SOLUÇÃO COM BASE NUM GRAFO DIRECIONADO, DEFININDO UM MODELO PARA DEFINIR QUALQUER TIPO DE FLUXO DE TRABALHO E, DESTA FORMA, MODELAR QUALQUER TIPO DE PERCURSO POR UM DETERMINADO CONJUNTO DE CANAIS. UM PERCURSO (101) É UM MODELO DE FLUXO DE TRABALHO COM BASE EM TAREFAS QUE CONSISTE NUMA COLEÇÃO DE TAREFAS (102) QUE ESTÃO RELACIONADAS ENTRE SI POR SUA SEQUÊNCIA DE EXECUÇÃO E RESPETIVAS RESTRIÇÕES, ONDE UM MECANISMO DE FLUXO DE TRABALHO (100) INVOCA (107) ARTIGOS DE TRABALHO (104) NOS CANAIS (103) OU APLICAÇÕES (105), ATRAVÉS DAS TAREFAS ASSOCIADAS (102), SENDO A EXECUÇÃO DOS ARTIGOS DE TRABALHO (104) GUIADA PELA INFORMAÇÃO DA INSTÂNCIA DO PERCURSO QUE É RECOLHIDA PELO CARREGAMENTO (108) DOS DADOS DO PERCURSO CORRESPONDENTES CONFIGURAÇÃO DO MODELO (106).THE PRESENT INVENTION PROVIDES A SOLUTION BASED ON A DIRECTED GRAPH, DEFINING A MODEL TO DEFINE ANY TYPE OF WORKFLOW AND, THUS, MODELING ANY TYPE OF PATH THROUGH A CERTAIN SET OF CHANNELS. A ROUTE (101) IS A TASK-BASED WORKFLOW MODEL CONSISTING OF A COLLECTION OF TASKS (102) WHICH ARE RELATED TO ONE ANOTHER BY THEIR SEQUENCE OF EXECUTION AND THEIR CONSTRAINTS, WHERE A WORKFLOW ENGINE (100) INVOICES (107) WORK ARTICLES (104) IN CHANNELS (103) OR APPLICATIONS (105), THROUGH ASSOCIATED TASKS (102), THE EXECUTION OF THE WORK ARTICLES (104) BEING GUIDED BY THE INFORMATION FROM THE ROUTE INSTANCE THAT IS COLLECTED BY LOADING (108) OF THE CORRESPONDING ROUTE DATA MODEL CONFIGURATION (106).
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
PT117679A PT117679A (en) | 2021-12-23 | 2021-12-23 | DRIVEN GRAPHS TO MODEL PERSONALIZED CUSTOMER CONNECTION ON CHANNELS |
PCT/IB2022/062377 WO2023119092A1 (en) | 2021-12-23 | 2022-12-16 | Digraphs to model personalized customer engagement on channels |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
PT117679A PT117679A (en) | 2021-12-23 | 2021-12-23 | DRIVEN GRAPHS TO MODEL PERSONALIZED CUSTOMER CONNECTION ON CHANNELS |
Publications (1)
Publication Number | Publication Date |
---|---|
PT117679A true PT117679A (en) | 2023-06-23 |
Family
ID=84982148
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PT117679A PT117679A (en) | 2021-12-23 | 2021-12-23 | DRIVEN GRAPHS TO MODEL PERSONALIZED CUSTOMER CONNECTION ON CHANNELS |
Country Status (2)
Country | Link |
---|---|
PT (1) | PT117679A (en) |
WO (1) | WO2023119092A1 (en) |
Family Cites Families (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US9420098B2 (en) * | 2013-07-08 | 2016-08-16 | Nice-Systems Ltd | Prediction interactive vocla response |
CN112840363A (en) * | 2018-09-11 | 2021-05-25 | 格林伊登美国控股有限责任公司 | Method and system for predicting workload demand in customer travel applications |
-
2021
- 2021-12-23 PT PT117679A patent/PT117679A/en unknown
-
2022
- 2022-12-16 WO PCT/IB2022/062377 patent/WO2023119092A1/en unknown
Also Published As
Publication number | Publication date |
---|---|
WO2023119092A1 (en) | 2023-06-29 |
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Legal Events
Date | Code | Title | Description |
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BB1A | Laying open of patent application |
Effective date: 20230223 |