NO20042312L - Ruting basert pa geografisk lokalisering av anropstelefonendesentral - Google Patents

Ruting basert pa geografisk lokalisering av anropstelefonendesentral

Info

Publication number
NO20042312L
NO20042312L NO20042312A NO20042312A NO20042312L NO 20042312 L NO20042312 L NO 20042312L NO 20042312 A NO20042312 A NO 20042312A NO 20042312 A NO20042312 A NO 20042312A NO 20042312 L NO20042312 L NO 20042312L
Authority
NO
Norway
Prior art keywords
call center
geographical location
routing based
routing
call
Prior art date
Application number
NO20042312A
Other languages
English (en)
Inventor
Robert A Sherry
Ronald W Mathis
Peter R Schmidt
Gerald Eisner
Patti L Mccalmont
Original Assignee
Intrado Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from PCT/US2002/035630 external-priority patent/WO2003041377A1/en
Application filed by Intrado Inc filed Critical Intrado Inc
Publication of NO20042312L publication Critical patent/NO20042312L/no

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/04—Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W76/00—Connection management
    • H04W76/50—Connection management for emergency connections
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/04—Special services or facilities for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13091—CLI, identification of calling line
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13163—Fault alarm
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1337—Operator, emergency services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/90—Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Emergency Management (AREA)
  • Marketing (AREA)
  • Health & Medical Sciences (AREA)
  • Environmental & Geological Engineering (AREA)
  • Public Health (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Alarm Systems (AREA)
NO20042312A 2001-11-05 2004-06-04 Ruting basert pa geografisk lokalisering av anropstelefonendesentral NO20042312L (no)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US33263001P 2001-11-05 2001-11-05
PCT/US2002/035630 WO2003041377A1 (en) 2001-11-05 2002-11-05 Routing of emergency calls based on geographic location of originating telephone end office

Publications (1)

Publication Number Publication Date
NO20042312L true NO20042312L (no) 2004-08-04

Family

ID=32594774

Family Applications (1)

Application Number Title Priority Date Filing Date
NO20042312A NO20042312L (no) 2001-11-05 2004-06-04 Ruting basert pa geografisk lokalisering av anropstelefonendesentral

Country Status (11)

Country Link
US (2) US6771742B2 (no)
EP (1) EP1452007B1 (no)
JP (1) JP4253587B2 (no)
KR (1) KR100938719B1 (no)
CN (1) CN100471216C (no)
BR (1) BR0213908A (no)
CA (1) CA2464814C (no)
HK (1) HK1071258A1 (no)
MX (1) MXPA04004186A (no)
NO (1) NO20042312L (no)
PL (1) PL372099A1 (no)

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CA2464814C (en) 2012-05-29
US20030086539A1 (en) 2003-05-08
KR100938719B1 (ko) 2010-01-26
KR20050043750A (ko) 2005-05-11
CN100471216C (zh) 2009-03-18
JP2005509375A (ja) 2005-04-07
EP1452007A1 (en) 2004-09-01
US6771742B2 (en) 2004-08-03
CA2464814A1 (en) 2003-05-15
US20040184584A1 (en) 2004-09-23
EP1452007A4 (en) 2005-11-16
JP4253587B2 (ja) 2009-04-15
HK1071258A1 (en) 2005-07-08
PL372099A1 (en) 2005-07-11
BR0213908A (pt) 2004-10-19
EP1452007B1 (en) 2017-01-11
MXPA04004186A (es) 2005-01-25
US7177397B2 (en) 2007-02-13

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