KR20140136626A - reservation system and method - Google Patents

reservation system and method Download PDF

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Publication number
KR20140136626A
KR20140136626A KR1020130056852A KR20130056852A KR20140136626A KR 20140136626 A KR20140136626 A KR 20140136626A KR 1020130056852 A KR1020130056852 A KR 1020130056852A KR 20130056852 A KR20130056852 A KR 20130056852A KR 20140136626 A KR20140136626 A KR 20140136626A
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information
financial transaction
reservation processing
terminal
reservation
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KR1020130056852A
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Korean (ko)
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이경옥
송형근
오현익
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중소기업은행
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K19/00—Record carriers for use with machines and with at least a part designed to carry digital markings
    • G06K19/06—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code
    • G06K19/06009—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code with optically detectable marking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance

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Abstract

The present invention relates to a reservation system and method thereof for starting processing requests when a client, who has accessed a financial server, made a reservation for visiting, filled up a format and transmitted the same before visiting the member store, visits the member store. More particularly, the client makes a reservation of financial transaction affair via a reservation application on a client terminal, and then the client receives a financial transaction format required for financial transaction before visiting. When the client fills in the blank of the financial transaction format on the client terminal, transmits the same, and visits the member store, the reservation information is inputted in an employee terminal, so that the financial transaction format stored by the client is displayed on the employee terminal.

Description

[0001] The present invention relates to a reservation system and method,

The present invention relates to a reservation processing apparatus and method, and more particularly, to a reservation processing apparatus and method for a customer who accesses a financial server before visiting a branch office, prepares and transmits necessary documents after visiting reservation, and processes the service immediately after visiting.

Currently, bank branches conduct various reporting and authentication related transactions as well as account related transactions for customers to open accounts and deposit and withdrawal transactions.

Generally, in order to process the above-mentioned financial transaction business, a customer visits a bank branch office to prepare a transaction bill for the counter transaction, receives a receipt order table, assigns the reception order number, waits for the transaction processing, You can go to the counter and submit a transaction bill to the counter clerk. The teller can receive the customer's transaction bill and enter it into the system to process the customer's work.

As a result, in order for the client's financial transaction work to be performed, at least the time required for the client to prepare the financial transaction document, the time to wait for the transaction processing sequence in accordance with the reception order number, So that there is a problem that the customer's time is wasted.

In addition, the customer visits the branch without any notice. Therefore, the branch employee does not know the circumstances of the customer at all, and in such a case, it naturally inconveniences the customer due to the long processing time, There is a problem that it is burdensome.

The present invention has been proposed in order to solve the above problems. When a customer who has received reservation processing information by reserving a financial transaction before visiting a sales outlet visits a branch office, the financial transaction book created at the time of reservation is transmitted to the corresponding employee terminal, The present invention has been made in view of the above problems.

To this end, according to a first aspect of the present invention, a reservation processing device selects booking of a branch office and a financial transaction service to be visited from a connected customer terminal, generates reservation processing information, A reservation processing unit for inquiring the financial transaction book and providing the inquired financial transaction book and the created reservation processing information to the customer terminal to process the reservation; And an information providing unit for receiving the financial transaction document created from the customer terminal, storing the matching financial transaction document with the reservation processing information, storing the reservation transaction information when the reservation processing information is received from the connected employee terminal or a branch office, And a financial transaction processing unit for transmitting the transaction document to the employee terminal or the branch office And a gong.

According to a second aspect of the present invention, a terminal includes: a communication unit for receiving a list of business points, waiting information, and reservation processing information that can be visited from a reservation processing apparatus; a communication unit for displaying a list of received business points and waiting information, An input interface for selecting a branch office and a financial transaction service to be visited through an interface for reserving a financial transaction service provided according to a drive of the reservation application; And a financial transaction data processing unit for displaying the financial transactions received from the reservation processing device and receiving the necessary information from the input interface and recording the recorded financial transaction through the communication unit .

According to a third aspect of the present invention, there is provided a reservation processing method performed by a reservation processing apparatus for providing wait information of a plurality of branch offices, wherein the reservation processing apparatus transmits a list of branch offices and wait information of branch offices to the connected terminals Generating reservation processing information and transmitting the generated reservation processing information to the terminal when receiving data notifying the selected branch office from the terminal and a financial transaction service; And transmitting the retrieved financial transaction document to the terminal when the financial transaction book is searched; matching and storing the received financial transaction document with the reservation processing information when the financial transaction book is received from the terminal; When the information is received, the financial transaction book stored and matched with the reservation processing information It is characterized in that it comprises the step of transmitting the document retrieved by searching the financial transaction to the staff terminal or a branch unit.

According to a fourth aspect of the present invention, there is provided a reservation processing method performed by a terminal, comprising the steps of: connecting to a reservation processing apparatus, receiving and displaying a business branch list and queuing information, Selecting a financial transaction service to be notified to the reservation processing device; receiving reservation process information from the reservation processing device and storing the reservation transaction information; receiving an interface for creating the financial transaction document when the financial transaction service is received And transmitting the created financial transaction statement and the reservation processing information to the reservation processing apparatus.

According to the embodiment disclosed in the present specification, it is possible to reserve financial transaction work before visiting a branch office, so that it is possible for a customer to process financial transaction work immediately when visiting a bank branch office.

In particular, according to an embodiment of the present invention, when a customer visits a financial transaction book before visiting a sales office, the client transmits a financial transaction book to a consulting employee terminal of a visiting business office, Can be effective.

According to the embodiment of the present invention, the branch office employee can confirm the reservation information before visiting the branch office of the customer, so that it is possible to prepare for the visit of the customer, thereby reducing the work burden.

In addition, when a customer visits a branch to handle a booked financial transaction, the branch receives the customer information including the financial transaction, thereby protecting the information of the customer who does not visit after the reservation.

1 is an exemplary diagram schematically showing a configuration of a reservation processing system according to an embodiment of the present invention.
2 is an exemplary diagram schematically showing a configuration of a reservation processing apparatus according to an embodiment of the present invention.
3 is an exemplary diagram schematically showing a configuration of a standby information providing unit in a reservation processing apparatus according to an embodiment of the present invention.
4 is a schematic view illustrating a configuration of a customer terminal according to an embodiment of the present invention.
5 is a flowchart illustrating a reservation processing method of a reservation processing system according to an embodiment of the present invention.
6 is a flowchart illustrating a method of processing a banking service using a terminal according to an embodiment of the present invention.
FIG. 7 is a flowchart illustrating a method of providing reservation information by the reservation processing apparatus according to an embodiment of the present invention in FIG.
8 to 10 are examples of screens provided according to the driving of a reservation application in a terminal according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. The configuration of the present invention and the operation and effect thereof will be clearly understood through the following detailed description. Before describing the present invention in detail, the same components are denoted by the same reference symbols as possible even if they are displayed on different drawings. In the case where it is judged that the gist of the present invention may be blurred to a known configuration, do. The terms used below are defined in consideration of the functions of the present invention, which may vary depending on the user, intention or custom of the operator.

It is to be understood that both the foregoing general description and the following detailed description of the present invention are exemplary and explanatory and are intended to provide further explanation of the invention as claimed. The configuration is omitted as much as possible, and a functional configuration that should be additionally provided for the present invention is mainly described.

Those skilled in the art will readily understand the functions of components that have been used in the prior art among the functional configurations that are not shown in the following description, The relationship between the elements and the components added for the present invention will also be clearly understood.

1 is an exemplary diagram schematically showing a configuration of a reservation processing system according to an embodiment of the present invention.

1, a banking service processing system using a terminal according to an embodiment of the present invention includes a customer terminal 200, a reservation processing device 300, a branch point device 400, and an employee terminal 500 can do.

The network communication network 100 shown in FIG. 1 is a wired / wireless communication network in which a communication line is connected between a customer terminal 200, a reservation processing device 300, and at least one business point device 400 to perform mutual data communication.

For example, the network communication network 100 may be a wired or wireless network, or may be a mobile communication network of various generations such as 2G, 3G, 4G, WiBro, WiMax, and LTE.

According to an embodiment of the present invention, the customer terminal 200 can access the reservation processing device 300 and reserve a visit to the branch office. The customer terminal 200 can make a reservation by accessing a web page operated by the reservation processing device 300 and recording the reservation information for reservation, and can reserve the financial transaction work through the reservation application installed in the customer terminal 200 You can apply.

The financial transaction service that can be applied for reservation is a financial transaction service included in the reservation service provided by the reservation processing device 300. The financial transaction service includes a new business, an account transfer service and a withdrawal service, a remittance service, a bill payment service, , And reporting services may be included. The notification service may include at least one of a change job, lost report job, and re-issue job in addition to the new job.

The reservation processing device 300 is a device for managing a visit reservation for the branch office devices 400 corresponding to a plurality of branch offices and receives data for requesting reservation from the customer terminal 200 and generates reservation processing information after reservation processing And provides reservation information to the customer terminal 200. When the reservation processing information is received from the branch office 400 or the employee terminal 500 of the branch office that transmits the reservation processing information in the future, And transmits the transaction book to the branch office 400 or the employee terminal 500. The reservation processing information may be a serial number, a QR code, or a bar code.

In addition, the reservation processing device 300 transmits to the customer terminal 200 a list of available business points and a list of business points that the customer can visit at the time of reservation application from the connected customer terminal 200. [ Thereafter, the reservation processing device 300 selects a business branch to visit from the customer terminal 200, and notifies the business branch 400 corresponding to the selected branch to the customer's reservation.

The reservation processing device 300 receives the waiting status information periodically, non-periodically, or in real time from the branch point device 300. The order dispensing apparatus 300 is provided for each of the branch offices existing at a remote location, and there are one or more branch offices.

The reservation processing device 300 calculates wait wait time based on wait wait status information provided from the branch point device 300 and transmits wait wait time information including the calculated wait wait time and standby status information to the connected customer terminal 200 To the customer terminal 200 according to the request of the client terminal 200.

In addition, the reservation processing device 300 may be associated with a banking server for a wired Internet user. Accordingly, the reservation processing device 300 provides a non-face-to-face financial transaction service to at least one financial transaction customer through at least one client terminal connected to a network connected to the TCP / IP based backbone network through the Internet banking server do.

The branch point device 400 is provided with an order dispenser and receives data for notifying reservation from the reservation processing device 300 by the order dispensing device 300 and distributes order numbers of customers who have visited without reservation by reflecting the reservation information.

In addition, the branch office apparatus 400 is connected to a plurality of employee terminals 500. For example, the branch office A is provided with a branch office apparatus 400-A to which a plurality of employee terminals 500-A1, 500-A2 and 500-A3 are connected, -B2) are connected to the branch office 400-B.

In a case where the electronic tag reader is provided in the branch point device 400, the electronic tag provided in the customer terminal or the electronic tag provided in the credit card or the check card provided by the customer can be recognized to recognize the visitor's visit, The device 400 may be implemented to notify the connected employee terminal 500 of the customer visit when the customer's visit is recognized.

The employee facing the customer inputs the reservation processing information provided to the customer directly to the employee terminal 500 or asks the customer to input the reservation processing information.

When the reservation processing information is input to the staff terminal 500, the staff terminal 500 transmits the reservation processing information input to the reservation processing device 300, thereby transferring the financial transaction book created by the customer before the visit from the reservation processing device 300 Take it and display it on your own screen.

2 is an exemplary diagram schematically showing a configuration of a reservation processing apparatus according to an embodiment of the present invention.

2, the reservation processing apparatus 300 includes a communication interface unit 310, a reservation processing unit 320, an atmospheric information providing unit 330, a financial transaction processing unit 340, and a database unit 350 .

The communication interface unit 310 transmits and receives data to and from the customer terminal 200, the branch point device 400 and the employee terminal 500.

The reservation processing unit 320 generates reservation processing information for the reservation processing by selecting the branch office and the financial transaction service to be visited from the connected customer terminal 200 and provides the reservation processing information to the customer terminal 200.

In addition, the reservation processing unit 320 inquires of the database unit 350 about a financial transaction document corresponding to the booked service, provides the inquiry form of the inquired financial transaction document to the customer terminal 200, receives the created financial transaction document, And stores it in the database unit 350 in correspondence with the reservation processing information. The stored financial transaction document is transmitted to the corresponding branch point 400 or the employee terminal 500 when the reservation transaction information is received from the branch point 400 or the employee terminal 500.

The reservation processing unit 320 provides the customer terminal 200 with a list of available branch offices and respective branch information and waiting information to the customer terminal 200 so that the connected customer terminal 200 can select the branch office, And requests the terminal 200 to select an optional branch to visit. At this time, the waiting information is received from the waiting information providing unit 330 and provided. The branch information may be received from each branch terminal 400 and updated in real time by the reservation processing unit 320, and may include branch location information, branch office information of a branch office, and the number of channels.

The atmospheric information providing unit 330 provides the atmospheric information of each of the plurality of business point devices 400 according to a request of the customer terminal 200 connected through the communication interface unit 310. As shown in FIG. 3, the standby information providing unit 330 includes a standby status information acquisition module 332, a data processing module 334, and a standby information providing module 336.

 The waiting status information acquisition module 332 receives the standby status information from the branch point devices 400 provided at each of the one or more branch offices existing at a remote location. The waiting status information includes the number of waiters who are currently waiting for business visits to the branch office, and may include the number of windows that can be processed by the job or the information of the employees who are performing the job at the window in some cases . Here, the employee information may include an employee name, affiliation, and kindness.

The data processing module 334 analyzes the waiting status information received from the waiting status information acquisition module 332 based on the statistical data and calculates the waiting time estimated according to the task for each branch according to the analysis result. The statistical data includes the average processing time according to the type of work and the average waiting time according to the branch according to the branch office. The type of service is classified into, for example, a new service, an account transfer service and a withdrawal service, a remittance service, a bill payment service, a certificate issuance service, a declaration service, etc. In addition to the new service, Business.

In order to analyze the waiting status information based on the statistical data, the data processing module 334 checks the waiting status information received from a certain branch office and the type of service of the waiting staff and waiters, Time is extracted from the above statistics. Next, the waiting wait time is calculated by multiplying the average waiting time for each task by the task average time, and summing up the numbers divided by the number of windows that can perform the task processing.

When the location information of the terminal is received from the connected terminal, the data processing unit 240 calculates a waiting time estimate of the selected branch office according to a predetermined reference based on the location of the terminal. For example, when the location of the terminal is A, the estimated waiting time is calculated with respect to the branch offices existing within A km and 1 km, and the branch office sorts and transmits the branch offices in the order of closest to the location of the terminal.

In addition, when the branch information frequently visited directly from the connected terminal is received, the data processing module 334 calculates the waiting time estimate of the branch office.

The waiting information providing module 336 provides waiting information for each branch office including the waiting time estimated by the data processing module 334 and waiting status information to the customer terminal 200 connected through the wired / wireless communication network.

The waiting information providing module 336 may be configured to provide an instant messaging service method, a service method using an automatic voice response system (ARS), a push messaging service method using an application, and a web paging post service method according to a connection method and a communication network of the terminal It is possible to provide wait information.

The financial transaction processing unit 340 generates a database including transaction information and customer information based on the financial transaction document received from the customer terminal 200. [

For example, in the case of an existing customer whose current account has been opened, the financial transaction document includes transaction information and customer information, such as a customer's account number, transaction amount, transaction amount, And may include transaction identification information such as a transaction history and a customer identification information that can identify the customer if the customer is a new customer who intends to open a new account for the first time.

For example, the customer information may include information that can identify the customer, such as string information capable of identifying the customer, an image of the seal of the customer, a signature image, a document image, and a biometric information image.

The customer information can be changed according to the request of the customer, and when the customer changes the customer information, the existing customer information is discarded, thereby preventing damage due to leakage of financial information.

The database unit 350 stores a personal information DB for storing personal information and customer information for clients of the bank, a format of a financial transaction document corresponding to a customer's business selection, and a financial transaction document received after being created by the customer And a branch DB storing location information of the branch office 400 and employee information of the branch office.

4 is a schematic view illustrating a configuration of a customer terminal according to an embodiment of the present invention.

The customer terminal 200 according to one embodiment includes an application driver 210, a communication unit 220, an input interface unit 230, a financial transaction data processor 240, a controller 250, and a display 260 do.

For example, the customer terminal 200 may include a smart phone, a mobile phone, a tablet PC, a notebook, a desk top, and an electromagnetic device capable of wireless communication.

The application driving unit 210 may execute a reservation application that provides an interface for reserving at least one financial transaction service and selectively use the function of the application based on a customer input on the interface of the application .

For example, the function of the application may perform at least one of a business store reservation function, a financial transaction book creation function, and a transaction history confirmation function.

The communication unit 220 serves to mediate data exchange with other servers, devices, and terminals.

The input interface unit 230 calls the financial transaction service interface for the financial transaction service selected by the input of the terminal among the financial transaction service interfaces that the reservation application can provide. The called financial transaction server interface may be graphically processed by the input interface unit 230 and displayed on the screen of the display unit 260 of the terminal.

For example, the financial transaction application interface that can be provided by the reservation application includes a bank financial transaction service interface that can be reserved through a financial transaction application application, that is, a new business, an account transfer service and withdrawal service, a remittance service, A certificate issuance service, and a financial transaction service interface for a declaration service.

Accordingly, the customer can invoke an interface for reserving a business visit to at least one financial transaction service through the application.

When at least one financial transaction task is selected through the input interface unit 230 by driving the reservation application and transmitted to the financial server, the financial server provides a form and form creation guide for a financial transaction for the selected financial transaction task , The form of the financial transaction form is received by the communication unit 220. [

At this time, the financial transaction data processing unit 240 records the transaction information and the customer information through the input interface unit 230 in the space of the received financial transaction form, and transmits the created financial transaction document to the financial server. In some cases, the financial transaction data processing unit 240 encrypts a financial transaction created for security or authentication, attaches a seal image of a customer, a customer signature, or a string of information such as an image of a supporting document such as a personal identification card, A biometric information image such as a fingerprint can be attached to a financial transaction book.

Such an image of the customer's seal, a customer's signature, an image of a supporting document such as a resident registration card, a string information such as a password, a biometric information image such as a fingerprint, and the like are stored in the database unit 270 as customer information You can use it after.

The location information confirmation unit 250 confirms the location of the user to receive the available sales point information, generates location information according to the confirmed location, and transmits the generated location information to the reservation processing device 300 through the communication unit 220. [ Lt; / RTI > The location information confirmation unit 250 may acquire information on the user's own location through a global positioning system (GPS) or a location based service (LBS) It can also be acquired.

The display unit 260 visually displays interfaces and information provided by the reservation application.

5 is a flowchart illustrating a reservation processing method of a reservation processing system according to an embodiment of the present invention.

First, the customer terminal 200 accesses the reservation processing device 300 using the reservation application to make a reservation for visiting the business branch (S100).

When the customer terminal 200 accesses the reservation processing device 300, the customer terminal 200 transmits the list of available business points to the customer terminal 200 (S110).

The next customer terminal 200 selects the branch office to be visited by checking information on the received branch office list and the branch office list, and transmits the selected information to the reservation processor 300 by selecting the financial transaction service. At this time, the information on the business shop list includes information for selecting the business office, such as wait information, branch office location information, branch office employee information, and number of branch offices. At this time, the customer terminal 200 can confirm its position and provide the position information to the reservation processing device 300, so that it can be preferentially provided with the waiting information of the nearby branch office.

The reservation processing device 300 receiving the selection information generates reservation processing information for the customer terminal and transmits the reservation processing information to the customer terminal 200 (S140, S150). The reservation processing information enables the customer to visit the branch office at a later time and provide the reservation to the employee terminal or the branch office terminal so that the reservation can be confirmed.

In addition, the reservation processing device 300 searches the database for a financial transaction document required at the financial transaction service selected by the customer terminal 200, and transmits the searched financial transaction document to the customer terminal 200.

The customer terminal 200 receives the reservation processing information and the financial transaction document, creates the received financial transaction document, and transmits the created financial transaction document to the reservation processing device 300 (S160, S170). The customer terminal 200 may attach electronic seal information such as a seal image of a previously registered client to the billing data as the case may be.

The reservation processing device 300 stores the financial transactions received from the customer terminal 200 together with the reservation processing information and stores the same at step S180.

When the sales point device 400 or the employee terminal 500 receives reservation processing information from the sales point device that the customer has reserved and supplies the reservation processing information to the sales point device or provides the reservation processing information to the employee terminal 500, To the reservation processing device 300 (S210).

When receiving the reservation processing information from the branch point device 400 or the employee terminal 500, the reservation processing device 300 inquires the financial transaction document matched with the received reservation processing information to store the inquired financial transaction document in the sales point device 400, Or the employee terminal 500 (S220, S230).

The branch point device 400 or the employee terminal 500 receives the financial transaction document created by the customer from the reservation processing device 300 and displays it on the screen, and then performs the normal financial transaction processing at step S240.

FIG. 6 is a flowchart illustrating a banking processing method using a reservation processing apparatus according to an embodiment of the present invention.

In the reservation processing method performed by the reservation processing device (300) for managing a plurality of branch office devices (400), the reservation processing device (300) transmits, to the connected customer terminal (200) (S1).

Next, when the reservation processing device 300 receives the selection of the branch office and the transaction business from the customer terminal, the reservation processing device 300 generates the reservation processing information and searches the financial transaction book required for the transaction business and transmits the reservation transaction information and the searched financial transaction document to the customer terminal S2). When the location information is received from the customer terminal 200 in steps S1 and S2, the reservation processing device 300 generates a list of available business points according to the location of the customer terminal 200. [ On the other hand, when the location information is not received from the terminal 200, the reservation processing device 300 selects a branch to visit directly from the customer terminal 200 and generates a branch list. The generated list is transmitted to the customer terminal 200.

When the reservation processing device 300 receives the financial transaction form created from the customer terminal, the reservation processing device 300 stores and stores the matching information with the reservation processing information generated in step S2 (S3).

Thereafter, the reservation processing device 300 transmits a financial transaction document matching the reservation processing information to the terminal or the apparatus that transmits the reservation processing information (S4).

This allows the customer to save time creating financial transactions to perform financial transactions, enabling them to perform financial transactions as soon as they arrive at the branch.

FIG. 7 is a flowchart illustrating a method in which a reservation processing device provides wait information when location information of a terminal is received according to an embodiment of the present invention in FIG.

First, the reservation processing apparatus receives the waiting status information from the order dispensers respectively provided at one or more branch offices existing in a remote place (S510).

When the location information of the terminal is received from the terminal in the reservation processing apparatus, the reservation processing apparatus selects one or more branch offices according to a predetermined reference based on the location information of the terminal, and calculates a waiting time estimate for the selected branches (S530, S550). For example, the predetermined reference may be a nearest branch office based on the location information of the terminal, a branch office located within a specified range, for example, 1 km, based on the location information of the terminal, It may be a branch having the least number of waiters among the branch offices existing within the specified range.

A method of analyzing the waiting status information based on statistical data will be described. The waiting status information received from an arbitrary branch office is checked for the type of work of the waiting staff and the waiting staff, Extract from statistical data. Next, the waiting wait time is calculated by multiplying the average waiting time for each task by the task average time, and summing up the numbers divided by the number of windows that can perform the task processing. When the branch is selected, the waiting status information received from an arbitrary branch office is checked for the waiting staff and the waiting staff, and the average processing time of the identified service is extracted from the statistical data. Next, the waiting wait time is calculated by multiplying the average waiting time for each task by the task average time, and summing up the numbers divided by the number of windows that can perform the task processing.

The reservation processing device provides the waiting information including the calculated estimated waiting time to the terminal connected through the wired / wireless communication network (S570). For example, in order to provide waiting information according to an instant messaging service method, an SMS or MMS message including the waiting information is generated and transmitted to the mobile number of the terminal through an external instant messaging server.

7, a method of providing the wait information when the reservation processing device receives the location information from the customer terminal 200 has been described. However, if the reservation processing device does not receive the wait information from the customer terminal 200, 200 directly to the branch office where the waiting information is required, and to provide waiting information from the branch office apparatuses corresponding to the selected branch office.

8 to 10 are examples of screens provided according to the driving of a reservation application in a terminal according to an embodiment of the present invention.

Although the customer terminal 200 and the interface screen 600 shown in FIG. 8 are in the form of smartphones, the embodiment of the present invention is not limited to a smart phone but may be applied to a mobile phone, a template PC, a laptop, It is possible to extend to a possible electronic device.

First, on the screen 600 provided through the waiting information providing application, a salesperson search 610, an adjacent salesperson search 620, an internal business input 630, a frequently available salesperson registration 640, and other settings 650 are displayed The input interface is displayed.

When the user selects the business branch search 610, the interface 611 for locating a local branch is provided, and the business branch is directly inputted in the interface 611 to search for a desired branch.

When the peripheral sales point search 620 is selected, the terminal can identify its own location and send the location information to the waiting information providing device, thereby searching for a peripheral business point based on the location of the terminal and displaying it on the screen 641.

If the job 630 is selected, a job input interface for entering a job to be visited and processed is provided as shown in FIG. The job input interface includes a selection window 631 for creating a transaction application, a selection window 632 for creating a report, a selection window 633 for viewing receipt list, a selection window 634 for viewing transaction details, And "view branch information" selection window 635 may be included.

A financial transaction book creation interface for creating a financial transaction document for a financial transaction transaction to be processed by the customer can be called up based on the input of the customer selecting the "Create transaction application" selection window 631. [

The customer can input transaction information and customer information in the financial transaction book creation interface. For example, the customer information may include a character string that identifies the customer, electronic seal information, and may be used to maintain the security of the customer's financial credit transaction using the customer information.

If the "Create my report" selection window 632 is selected, a report filing interface for generating a financial transaction document for various reporting tasks except account transfer and withdrawal can be called.

When the "view reservation list" selection window 633 is selected, a reservation processing list interface for confirming the list of financial transaction transactions reserved in the reservation processing device 300 through the application for financial transaction service and a receipt completion interface Can be called.

For example, the reception completion interface can display the reservation processing information received together with the reservation processing completion notification from the reservation processing device 300 or the branch point device 400. [

The customer can be displayed on the staff terminal by calling the financial transaction book created by him or her at the employee terminal when visiting the branch office selected by the customer based on the reservation processing information displayed on the customer terminal 200. [

Accordingly, the customer can process the bank window service without delay, based on the contents of the financial transaction book displayed at the dealership window terminal, without having to write or submit an additional transaction application to apply for financial transaction at the branch office.

In addition, when the "view transaction details" selection window 634 is selected, a transaction details interface for confirming transaction details of a customer account that can be managed through the financial transaction service application can be called.

For example, all the transaction details of the smartphone exclusive bankbook and the customer accounts traded in the separate passbook installed in the customer terminal 200 can be inquired through the transaction history interface. Of all the accounts of the customer, the customer may arbitrarily select an account capable of inquiring transaction details through the financial transaction application application.

When the "view branch information" selection window 635 is selected, a branch information interface for confirming the list of available branches and the information of the branch list received from the reservation processing device 300 through the reservation application is called .

Although not shown in Fig. 8, when the "view branch information view" selection window 635 is selected, the branch information interface to be called includes a visit time input window for designating a time to visit the branch office or a visit branch entry It may also contain more windows.

If a frequently-used business branch 640 is selected and the frequent business branch is registered, the waiting information of the corresponding business branch can be received from the waiting information providing device without searching for the business branch or transmitting the location information.

If the other setting 650 is selected, an interface is provided which enables to make other settings for running applications such as notifications provided from a server providing an application, application version information, update setting, and search method setting.

On the other hand, the reservation processing method performed by the reservation processing apparatus for providing wait information of the above-described plurality of branch offices may be implemented as a software program and recorded in a predetermined recording medium readable by a computer.

A program for executing a reservation processing method performed by a reservation processing apparatus for providing wait information of a plurality of branch offices, the reservation processing apparatus comprising: a step of transmitting a branch office list and wait information of each branch office to a terminal connected thereto; Generating reservation processing information and transmitting the generated reservation processing information to the terminal when receiving data for notifying a franchisee of a branch selected from the branch office, Transmitting the retrieved financial transaction book to the terminal when the transaction book is searched; storing and matching the reservation transaction information when the financial transaction book created from the terminal is received; and when the reservation processing information is received from the employee terminal or the branch office, The stored financial transaction book, matched with the reservation processing information, For storing computer program instructions and data retrieved by executing color sending the document to the banking staff terminal apparatus or branches it may be recorded on a recording medium readable by a suitable computer.

Computer-readable media suitable for storing computer program instructions and data include semiconductor memory devices such as EPROM, EEPROM, and flash memory devices, such as magnetic disks such as internal hard disks or external disks, magneto-optical disks, and CD- ROM, and DVD-ROM disks, including non-volatile memory, media, and memory devices. The processor and memory may be supplemented by, or incorporated in, special purpose logic circuits.

The functional operations and implementations described in the present specification may be embodied in digital electronic circuitry, computer software, firmware, or hardware, or a combination of any of the foregoing. The implementations described in the present disclosure may be implemented as one or more computer program products, that is, one or more modules associated with computer program instructions encoded on a program storage medium of the type for control of, or for execution by, Lt; / RTI >

While the drawings of the present invention depict operational processes, it should be understood that such operations should be performed in the order shown, in order to obtain the desired results, or that all illustrated operations should be performed. In certain cases, multitasking and parallel processing may be advantageous.

Further, specific embodiments have been described in the specification of the present invention. Embodiments are within the scope of the following claims. For example, the operations described in the claims may be performed in a different order, still achieving desirable results.

The foregoing description is merely illustrative of the present invention, and various modifications may be made by those skilled in the art without departing from the spirit of the present invention. Accordingly, the embodiments disclosed in the specification of the present invention are not intended to limit the present invention. The scope of the present invention should be construed according to the following claims, and all the techniques within the scope of equivalents should be construed as being included in the scope of the present invention.

100: network communication network 200: customer terminal
300: reservation processing device
310: communication interface unit 320: reservation processing unit
330: Atmospheric information providing unit 340: Financial transaction processing unit
350: Database part 400:

Claims (12)

The customer terminal selects the branch office to be visited and the financial transaction service to generate reservation processing information, inquires the financial transaction document necessary for the financial transaction service selected by the connected customer terminal, A reservation processing unit for providing reservation to the customer terminal;
An atmospheric information providing unit for providing atmospheric information of a branch office connected to the customer terminal when the customer terminal selects the business center to be visited;
A financial transaction document created from the customer terminal is received, stored and matched with the reservation process information, and when the reservation process information is received from a connected employee terminal or a branch office device, Or a financial transaction processing unit
. The method according to claim 1,
The waiting information providing unit,
A waiting status information acquisition module that receives standby status information from one or more branch point devices existing at a remote location;
A data processing module for analyzing the waiting status information and calculating waiting time estimates according to tasks for each branch office according to an analysis result;
An atmospheric information transmission module for providing atmospheric information for each branch including the estimated waiting time to the terminals connected through the wired / wireless communication network; And
A database unit that stores statistical data for calculating the franchise information and waiting time estimating time corresponding to the order dispensing apparatus;
And the reservation processing device. The data processing unit according to claim 2, wherein the data processing unit calculates an expected waiting time of a branch office providing the waiting status information based on the statistical data at the request of the connected terminal,
Wherein the statistical data includes at least one of an average processing time according to the job type and an average waiting time according to a branch according to a branch office. A communication unit for receiving a list of business addresses available from the reservation processing device, waiting information, and reservation processing information;
An application driver for displaying a list of received business addresses and waiting information, and operating a reservation application for providing an interface for reserving a financial transaction service;
An input interface for selecting a branch office and a financial transaction service to be visited through an interface for reserving a financial transaction service provided when the reservation application runs;
A financial transaction data processing unit for displaying the financial transactions received from the reservation processing device by selecting the financial transaction service, receiving the essential information from the input interface and recording the recorded financial transactions through the communication unit,
. The terminal according to claim 4, wherein the reservation application transmits the franchise and the financial transaction service selected through the input interface to the reservation processing device through the communication unit. 5. The method of claim 4,
Checking the location information of the user and confirming the location information; And
A display unit for receiving the reservation processing information and visually displaying the reservation processing information
Further comprising:
Wherein the reservation application transmits the location information to the reservation processing device in order to recommend a visitable business point according to its location. A reservation processing method performed by a reservation processing apparatus for providing waiting information of a plurality of branch offices,
The reservation processing device transmitting to the connected terminal a list of branch offices and queuing information of each branch office;
Generating reservation processing information when receiving data notifying a financial transaction transaction with a selected branch office from the terminal, and transmitting the generated reservation processing information to the terminal;
Retrieving a financial transaction document required for the financial transaction service from the database, and transmitting the retrieved financial transaction document to the terminal when the financial transaction document is retrieved;
Storing the financial transaction with the reservation processing information; And
When the reservation processing information is received from an employee terminal or a branch office apparatus, searching for a financial transaction book that matches and is stored with the reservation processing information, and transmitting the searched financial transaction book to the employee terminal or the branch office
. 8. The method of claim 7,
Wherein the reservation processing device is any one of a serial number, a QR code, and a bar code generated through a random number generator. 8. The method of claim 7,
Wherein the transmitting of the wait information of each branch office comprises:
Receiving standby status information from one or more branch point devices existing at a remote location;
Calculating waiting waiting time with reference to an average waiting time according to a time type and an average waiting time according to a business type with respect to the standby status information; And
Providing waiting information including the estimated waiting time and waiting status information to the terminal connected through the wired / wireless communication network
And the reservation processing method. 10. The method of claim 9,
In calculating the waiting time estimate,
The method includes extracting at least one business branch satisfying a predetermined condition based on the location information of the terminal when the location information of the terminal is received from the terminal,
And selecting a branch to visit directly from the terminal if location information is not received from the terminal. In a reservation processing method performed by a terminal,
Accessing a reservation processing device, receiving and displaying a business listing and waiting information;
Selecting a business branch to visit from among the received business branch list and selecting a financial transaction service to be processed and notifying the reservation processing device;
Receiving reservation processing information from the reservation processing device and storing the reservation processing information; And
When the financial transaction receipt is received, providing an interface for creating the financial transaction receipt, recording the inputted information in the financial transaction receipt, and transmitting the created financial transaction receipt and the reservation processing information to the reservation processing device
The method comprising the steps of: 12. The method of claim 11, wherein in the step of receiving and displaying the wait information,
And when the location information is confirmed, generating the location information and transmitting the generated location information to the reservation processing device, receives and displays the waiting information of the branch office corresponding to the location of the user, .
KR1020130056852A 2013-05-21 2013-05-21 reservation system and method KR20140136626A (en)

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Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20200136763A (en) * 2019-05-28 2020-12-08 주식회사 하나은행 Method and apparatus for providing search service affiliated with financial services
CN112381256A (en) * 2020-11-30 2021-02-19 中国银行股份有限公司 Network node reservation method and device, electronic equipment and storage medium
KR20210055130A (en) * 2019-11-06 2021-05-17 주식회사 우리은행 Method for recommedning banking business store and server performing the same

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20200136763A (en) * 2019-05-28 2020-12-08 주식회사 하나은행 Method and apparatus for providing search service affiliated with financial services
KR20210055130A (en) * 2019-11-06 2021-05-17 주식회사 우리은행 Method for recommedning banking business store and server performing the same
CN112381256A (en) * 2020-11-30 2021-02-19 中国银行股份有限公司 Network node reservation method and device, electronic equipment and storage medium
CN112381256B (en) * 2020-11-30 2024-04-26 中国银行股份有限公司 Mesh point reservation method and device, electronic equipment and storage medium

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