KR20140136626A - reservation system and method - Google Patents
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- KR20140136626A KR20140136626A KR1020130056852A KR20130056852A KR20140136626A KR 20140136626 A KR20140136626 A KR 20140136626A KR 1020130056852 A KR1020130056852 A KR 1020130056852A KR 20130056852 A KR20130056852 A KR 20130056852A KR 20140136626 A KR20140136626 A KR 20140136626A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K19/00—Record carriers for use with machines and with at least a part designed to carry digital markings
- G06K19/06—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code
- G06K19/06009—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code with optically detectable marking
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
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Abstract
Description
The present invention relates to a reservation processing apparatus and method, and more particularly, to a reservation processing apparatus and method for a customer who accesses a financial server before visiting a branch office, prepares and transmits necessary documents after visiting reservation, and processes the service immediately after visiting.
Currently, bank branches conduct various reporting and authentication related transactions as well as account related transactions for customers to open accounts and deposit and withdrawal transactions.
Generally, in order to process the above-mentioned financial transaction business, a customer visits a bank branch office to prepare a transaction bill for the counter transaction, receives a receipt order table, assigns the reception order number, waits for the transaction processing, You can go to the counter and submit a transaction bill to the counter clerk. The teller can receive the customer's transaction bill and enter it into the system to process the customer's work.
As a result, in order for the client's financial transaction work to be performed, at least the time required for the client to prepare the financial transaction document, the time to wait for the transaction processing sequence in accordance with the reception order number, So that there is a problem that the customer's time is wasted.
In addition, the customer visits the branch without any notice. Therefore, the branch employee does not know the circumstances of the customer at all, and in such a case, it naturally inconveniences the customer due to the long processing time, There is a problem that it is burdensome.
The present invention has been proposed in order to solve the above problems. When a customer who has received reservation processing information by reserving a financial transaction before visiting a sales outlet visits a branch office, the financial transaction book created at the time of reservation is transmitted to the corresponding employee terminal, The present invention has been made in view of the above problems.
To this end, according to a first aspect of the present invention, a reservation processing device selects booking of a branch office and a financial transaction service to be visited from a connected customer terminal, generates reservation processing information, A reservation processing unit for inquiring the financial transaction book and providing the inquired financial transaction book and the created reservation processing information to the customer terminal to process the reservation; And an information providing unit for receiving the financial transaction document created from the customer terminal, storing the matching financial transaction document with the reservation processing information, storing the reservation transaction information when the reservation processing information is received from the connected employee terminal or a branch office, And a financial transaction processing unit for transmitting the transaction document to the employee terminal or the branch office And a gong.
According to a second aspect of the present invention, a terminal includes: a communication unit for receiving a list of business points, waiting information, and reservation processing information that can be visited from a reservation processing apparatus; a communication unit for displaying a list of received business points and waiting information, An input interface for selecting a branch office and a financial transaction service to be visited through an interface for reserving a financial transaction service provided according to a drive of the reservation application; And a financial transaction data processing unit for displaying the financial transactions received from the reservation processing device and receiving the necessary information from the input interface and recording the recorded financial transaction through the communication unit .
According to a third aspect of the present invention, there is provided a reservation processing method performed by a reservation processing apparatus for providing wait information of a plurality of branch offices, wherein the reservation processing apparatus transmits a list of branch offices and wait information of branch offices to the connected terminals Generating reservation processing information and transmitting the generated reservation processing information to the terminal when receiving data notifying the selected branch office from the terminal and a financial transaction service; And transmitting the retrieved financial transaction document to the terminal when the financial transaction book is searched; matching and storing the received financial transaction document with the reservation processing information when the financial transaction book is received from the terminal; When the information is received, the financial transaction book stored and matched with the reservation processing information It is characterized in that it comprises the step of transmitting the document retrieved by searching the financial transaction to the staff terminal or a branch unit.
According to a fourth aspect of the present invention, there is provided a reservation processing method performed by a terminal, comprising the steps of: connecting to a reservation processing apparatus, receiving and displaying a business branch list and queuing information, Selecting a financial transaction service to be notified to the reservation processing device; receiving reservation process information from the reservation processing device and storing the reservation transaction information; receiving an interface for creating the financial transaction document when the financial transaction service is received And transmitting the created financial transaction statement and the reservation processing information to the reservation processing apparatus.
According to the embodiment disclosed in the present specification, it is possible to reserve financial transaction work before visiting a branch office, so that it is possible for a customer to process financial transaction work immediately when visiting a bank branch office.
In particular, according to an embodiment of the present invention, when a customer visits a financial transaction book before visiting a sales office, the client transmits a financial transaction book to a consulting employee terminal of a visiting business office, Can be effective.
According to the embodiment of the present invention, the branch office employee can confirm the reservation information before visiting the branch office of the customer, so that it is possible to prepare for the visit of the customer, thereby reducing the work burden.
In addition, when a customer visits a branch to handle a booked financial transaction, the branch receives the customer information including the financial transaction, thereby protecting the information of the customer who does not visit after the reservation.
1 is an exemplary diagram schematically showing a configuration of a reservation processing system according to an embodiment of the present invention.
2 is an exemplary diagram schematically showing a configuration of a reservation processing apparatus according to an embodiment of the present invention.
3 is an exemplary diagram schematically showing a configuration of a standby information providing unit in a reservation processing apparatus according to an embodiment of the present invention.
4 is a schematic view illustrating a configuration of a customer terminal according to an embodiment of the present invention.
5 is a flowchart illustrating a reservation processing method of a reservation processing system according to an embodiment of the present invention.
6 is a flowchart illustrating a method of processing a banking service using a terminal according to an embodiment of the present invention.
FIG. 7 is a flowchart illustrating a method of providing reservation information by the reservation processing apparatus according to an embodiment of the present invention in FIG.
8 to 10 are examples of screens provided according to the driving of a reservation application in a terminal according to an embodiment of the present invention.
Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. The configuration of the present invention and the operation and effect thereof will be clearly understood through the following detailed description. Before describing the present invention in detail, the same components are denoted by the same reference symbols as possible even if they are displayed on different drawings. In the case where it is judged that the gist of the present invention may be blurred to a known configuration, do. The terms used below are defined in consideration of the functions of the present invention, which may vary depending on the user, intention or custom of the operator.
It is to be understood that both the foregoing general description and the following detailed description of the present invention are exemplary and explanatory and are intended to provide further explanation of the invention as claimed. The configuration is omitted as much as possible, and a functional configuration that should be additionally provided for the present invention is mainly described.
Those skilled in the art will readily understand the functions of components that have been used in the prior art among the functional configurations that are not shown in the following description, The relationship between the elements and the components added for the present invention will also be clearly understood.
1 is an exemplary diagram schematically showing a configuration of a reservation processing system according to an embodiment of the present invention.
1, a banking service processing system using a terminal according to an embodiment of the present invention includes a
The
For example, the
According to an embodiment of the present invention, the
The financial transaction service that can be applied for reservation is a financial transaction service included in the reservation service provided by the
The
In addition, the
The
The
In addition, the
The
In addition, the
In a case where the electronic tag reader is provided in the
The employee facing the customer inputs the reservation processing information provided to the customer directly to the
When the reservation processing information is input to the
2 is an exemplary diagram schematically showing a configuration of a reservation processing apparatus according to an embodiment of the present invention.
2, the
The
The
In addition, the
The
The atmospheric
The waiting status
The
In order to analyze the waiting status information based on the statistical data, the
When the location information of the terminal is received from the connected terminal, the
In addition, when the branch information frequently visited directly from the connected terminal is received, the
The waiting
The waiting
The financial
For example, in the case of an existing customer whose current account has been opened, the financial transaction document includes transaction information and customer information, such as a customer's account number, transaction amount, transaction amount, And may include transaction identification information such as a transaction history and a customer identification information that can identify the customer if the customer is a new customer who intends to open a new account for the first time.
For example, the customer information may include information that can identify the customer, such as string information capable of identifying the customer, an image of the seal of the customer, a signature image, a document image, and a biometric information image.
The customer information can be changed according to the request of the customer, and when the customer changes the customer information, the existing customer information is discarded, thereby preventing damage due to leakage of financial information.
The
4 is a schematic view illustrating a configuration of a customer terminal according to an embodiment of the present invention.
The
For example, the
The
For example, the function of the application may perform at least one of a business store reservation function, a financial transaction book creation function, and a transaction history confirmation function.
The
The
For example, the financial transaction application interface that can be provided by the reservation application includes a bank financial transaction service interface that can be reserved through a financial transaction application application, that is, a new business, an account transfer service and withdrawal service, a remittance service, A certificate issuance service, and a financial transaction service interface for a declaration service.
Accordingly, the customer can invoke an interface for reserving a business visit to at least one financial transaction service through the application.
When at least one financial transaction task is selected through the
At this time, the financial transaction
Such an image of the customer's seal, a customer's signature, an image of a supporting document such as a resident registration card, a string information such as a password, a biometric information image such as a fingerprint, and the like are stored in the
The location
The
5 is a flowchart illustrating a reservation processing method of a reservation processing system according to an embodiment of the present invention.
First, the
When the
The
The
In addition, the
The
The
When the
When receiving the reservation processing information from the
The
FIG. 6 is a flowchart illustrating a banking processing method using a reservation processing apparatus according to an embodiment of the present invention.
In the reservation processing method performed by the reservation processing device (300) for managing a plurality of branch office devices (400), the reservation processing device (300) transmits, to the connected customer terminal (200) (S1).
Next, when the
When the
Thereafter, the
This allows the customer to save time creating financial transactions to perform financial transactions, enabling them to perform financial transactions as soon as they arrive at the branch.
FIG. 7 is a flowchart illustrating a method in which a reservation processing device provides wait information when location information of a terminal is received according to an embodiment of the present invention in FIG.
First, the reservation processing apparatus receives the waiting status information from the order dispensers respectively provided at one or more branch offices existing in a remote place (S510).
When the location information of the terminal is received from the terminal in the reservation processing apparatus, the reservation processing apparatus selects one or more branch offices according to a predetermined reference based on the location information of the terminal, and calculates a waiting time estimate for the selected branches (S530, S550). For example, the predetermined reference may be a nearest branch office based on the location information of the terminal, a branch office located within a specified range, for example, 1 km, based on the location information of the terminal, It may be a branch having the least number of waiters among the branch offices existing within the specified range.
A method of analyzing the waiting status information based on statistical data will be described. The waiting status information received from an arbitrary branch office is checked for the type of work of the waiting staff and the waiting staff, Extract from statistical data. Next, the waiting wait time is calculated by multiplying the average waiting time for each task by the task average time, and summing up the numbers divided by the number of windows that can perform the task processing. When the branch is selected, the waiting status information received from an arbitrary branch office is checked for the waiting staff and the waiting staff, and the average processing time of the identified service is extracted from the statistical data. Next, the waiting wait time is calculated by multiplying the average waiting time for each task by the task average time, and summing up the numbers divided by the number of windows that can perform the task processing.
The reservation processing device provides the waiting information including the calculated estimated waiting time to the terminal connected through the wired / wireless communication network (S570). For example, in order to provide waiting information according to an instant messaging service method, an SMS or MMS message including the waiting information is generated and transmitted to the mobile number of the terminal through an external instant messaging server.
7, a method of providing the wait information when the reservation processing device receives the location information from the
8 to 10 are examples of screens provided according to the driving of a reservation application in a terminal according to an embodiment of the present invention.
Although the
First, on the
When the user selects the
When the peripheral
If the
A financial transaction book creation interface for creating a financial transaction document for a financial transaction transaction to be processed by the customer can be called up based on the input of the customer selecting the "Create transaction application"
The customer can input transaction information and customer information in the financial transaction book creation interface. For example, the customer information may include a character string that identifies the customer, electronic seal information, and may be used to maintain the security of the customer's financial credit transaction using the customer information.
If the "Create my report"
When the "view reservation list"
For example, the reception completion interface can display the reservation processing information received together with the reservation processing completion notification from the
The customer can be displayed on the staff terminal by calling the financial transaction book created by him or her at the employee terminal when visiting the branch office selected by the customer based on the reservation processing information displayed on the
Accordingly, the customer can process the bank window service without delay, based on the contents of the financial transaction book displayed at the dealership window terminal, without having to write or submit an additional transaction application to apply for financial transaction at the branch office.
In addition, when the "view transaction details"
For example, all the transaction details of the smartphone exclusive bankbook and the customer accounts traded in the separate passbook installed in the
When the "view branch information"
Although not shown in Fig. 8, when the "view branch information view"
If a frequently-used
If the other setting 650 is selected, an interface is provided which enables to make other settings for running applications such as notifications provided from a server providing an application, application version information, update setting, and search method setting.
On the other hand, the reservation processing method performed by the reservation processing apparatus for providing wait information of the above-described plurality of branch offices may be implemented as a software program and recorded in a predetermined recording medium readable by a computer.
A program for executing a reservation processing method performed by a reservation processing apparatus for providing wait information of a plurality of branch offices, the reservation processing apparatus comprising: a step of transmitting a branch office list and wait information of each branch office to a terminal connected thereto; Generating reservation processing information and transmitting the generated reservation processing information to the terminal when receiving data for notifying a franchisee of a branch selected from the branch office, Transmitting the retrieved financial transaction book to the terminal when the transaction book is searched; storing and matching the reservation transaction information when the financial transaction book created from the terminal is received; and when the reservation processing information is received from the employee terminal or the branch office, The stored financial transaction book, matched with the reservation processing information, For storing computer program instructions and data retrieved by executing color sending the document to the banking staff terminal apparatus or branches it may be recorded on a recording medium readable by a suitable computer.
Computer-readable media suitable for storing computer program instructions and data include semiconductor memory devices such as EPROM, EEPROM, and flash memory devices, such as magnetic disks such as internal hard disks or external disks, magneto-optical disks, and CD- ROM, and DVD-ROM disks, including non-volatile memory, media, and memory devices. The processor and memory may be supplemented by, or incorporated in, special purpose logic circuits.
The functional operations and implementations described in the present specification may be embodied in digital electronic circuitry, computer software, firmware, or hardware, or a combination of any of the foregoing. The implementations described in the present disclosure may be implemented as one or more computer program products, that is, one or more modules associated with computer program instructions encoded on a program storage medium of the type for control of, or for execution by, Lt; / RTI >
While the drawings of the present invention depict operational processes, it should be understood that such operations should be performed in the order shown, in order to obtain the desired results, or that all illustrated operations should be performed. In certain cases, multitasking and parallel processing may be advantageous.
Further, specific embodiments have been described in the specification of the present invention. Embodiments are within the scope of the following claims. For example, the operations described in the claims may be performed in a different order, still achieving desirable results.
The foregoing description is merely illustrative of the present invention, and various modifications may be made by those skilled in the art without departing from the spirit of the present invention. Accordingly, the embodiments disclosed in the specification of the present invention are not intended to limit the present invention. The scope of the present invention should be construed according to the following claims, and all the techniques within the scope of equivalents should be construed as being included in the scope of the present invention.
100: network communication network 200: customer terminal
300: reservation processing device
310: communication interface unit 320: reservation processing unit
330: Atmospheric information providing unit 340: Financial transaction processing unit
350: Database part 400:
Claims (12)
An atmospheric information providing unit for providing atmospheric information of a branch office connected to the customer terminal when the customer terminal selects the business center to be visited;
A financial transaction document created from the customer terminal is received, stored and matched with the reservation process information, and when the reservation process information is received from a connected employee terminal or a branch office device, Or a financial transaction processing unit
.
The waiting information providing unit,
A waiting status information acquisition module that receives standby status information from one or more branch point devices existing at a remote location;
A data processing module for analyzing the waiting status information and calculating waiting time estimates according to tasks for each branch office according to an analysis result;
An atmospheric information transmission module for providing atmospheric information for each branch including the estimated waiting time to the terminals connected through the wired / wireless communication network; And
A database unit that stores statistical data for calculating the franchise information and waiting time estimating time corresponding to the order dispensing apparatus;
And the reservation processing device.
Wherein the statistical data includes at least one of an average processing time according to the job type and an average waiting time according to a branch according to a branch office.
An application driver for displaying a list of received business addresses and waiting information, and operating a reservation application for providing an interface for reserving a financial transaction service;
An input interface for selecting a branch office and a financial transaction service to be visited through an interface for reserving a financial transaction service provided when the reservation application runs;
A financial transaction data processing unit for displaying the financial transactions received from the reservation processing device by selecting the financial transaction service, receiving the essential information from the input interface and recording the recorded financial transactions through the communication unit,
.
Checking the location information of the user and confirming the location information; And
A display unit for receiving the reservation processing information and visually displaying the reservation processing information
Further comprising:
Wherein the reservation application transmits the location information to the reservation processing device in order to recommend a visitable business point according to its location.
The reservation processing device transmitting to the connected terminal a list of branch offices and queuing information of each branch office;
Generating reservation processing information when receiving data notifying a financial transaction transaction with a selected branch office from the terminal, and transmitting the generated reservation processing information to the terminal;
Retrieving a financial transaction document required for the financial transaction service from the database, and transmitting the retrieved financial transaction document to the terminal when the financial transaction document is retrieved;
Storing the financial transaction with the reservation processing information; And
When the reservation processing information is received from an employee terminal or a branch office apparatus, searching for a financial transaction book that matches and is stored with the reservation processing information, and transmitting the searched financial transaction book to the employee terminal or the branch office
.
Wherein the reservation processing device is any one of a serial number, a QR code, and a bar code generated through a random number generator.
Wherein the transmitting of the wait information of each branch office comprises:
Receiving standby status information from one or more branch point devices existing at a remote location;
Calculating waiting waiting time with reference to an average waiting time according to a time type and an average waiting time according to a business type with respect to the standby status information; And
Providing waiting information including the estimated waiting time and waiting status information to the terminal connected through the wired / wireless communication network
And the reservation processing method.
In calculating the waiting time estimate,
The method includes extracting at least one business branch satisfying a predetermined condition based on the location information of the terminal when the location information of the terminal is received from the terminal,
And selecting a branch to visit directly from the terminal if location information is not received from the terminal.
Accessing a reservation processing device, receiving and displaying a business listing and waiting information;
Selecting a business branch to visit from among the received business branch list and selecting a financial transaction service to be processed and notifying the reservation processing device;
Receiving reservation processing information from the reservation processing device and storing the reservation processing information; And
When the financial transaction receipt is received, providing an interface for creating the financial transaction receipt, recording the inputted information in the financial transaction receipt, and transmitting the created financial transaction receipt and the reservation processing information to the reservation processing device
The method comprising the steps of:
And when the location information is confirmed, generating the location information and transmitting the generated location information to the reservation processing device, receives and displays the waiting information of the branch office corresponding to the location of the user, .
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KR1020130056852A KR20140136626A (en) | 2013-05-21 | 2013-05-21 | reservation system and method |
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KR1020130056852A KR20140136626A (en) | 2013-05-21 | 2013-05-21 | reservation system and method |
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Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR20200136763A (en) * | 2019-05-28 | 2020-12-08 | 주식회사 하나은행 | Method and apparatus for providing search service affiliated with financial services |
CN112381256A (en) * | 2020-11-30 | 2021-02-19 | 中国银行股份有限公司 | Network node reservation method and device, electronic equipment and storage medium |
KR20210055130A (en) * | 2019-11-06 | 2021-05-17 | 주식회사 우리은행 | Method for recommedning banking business store and server performing the same |
-
2013
- 2013-05-21 KR KR1020130056852A patent/KR20140136626A/en not_active Application Discontinuation
Cited By (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR20200136763A (en) * | 2019-05-28 | 2020-12-08 | 주식회사 하나은행 | Method and apparatus for providing search service affiliated with financial services |
KR20210055130A (en) * | 2019-11-06 | 2021-05-17 | 주식회사 우리은행 | Method for recommedning banking business store and server performing the same |
CN112381256A (en) * | 2020-11-30 | 2021-02-19 | 中国银行股份有限公司 | Network node reservation method and device, electronic equipment and storage medium |
CN112381256B (en) * | 2020-11-30 | 2024-04-26 | 中国银行股份有限公司 | Mesh point reservation method and device, electronic equipment and storage medium |
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