KR20110003992A - Method for servicing a point mileage and its automatic use based on relay of a request for delivery and system for the same - Google Patents

Abstract

PURPOSE: A method for accumulating points by assisting a delivery order and automaticallly using the points and a system therefor are provided to integrate several points and coupons into one single point, thereby effectively inducing point accumulation of a member. CONSTITUTION: A server computer stores a delivery order history in a database. The server computer transmits the delivery order history to an order output controller(10) installed at a member store. The order output controller transmits the delivery order history to indicate printing. The server computer accumulates points contracted about the delivery order in an account of an individual member. An order assisting service company(100) provides information about the points to an imposition institute of the individual member.

Description

Points for servicing a point mileage and its automatic use based on relay of a request for delivery and system for the same}

The present invention relates to providing a service relating to the accumulation of points and the use of the points earned. More specifically, it provides services to manage the entire process of purchase, from ordering of goods / services to delivery and payment, by connecting the apartment residents and the surrounding shopping malls, and earning points for those purchases and earned points. It is about collectively providing services deducted from the apartment management fee of the residents.

1. Problems of Conventional Ordering Service

Local delivery services, such as small- and medium-sized restaurants (eg, Korean, Chinese, Japanese, Western, etc.) or restaurants (pizza, chicken, pork feet, etc.), vegetable shops, flower shops, rice shops, etc. There are stores that run through the offer. These stores must take orders for the delivery of goods. In order to make it easier for local residents to place orders at their favorite stores, local shops can deliver orders between locals and local shops to increase sales by introducing or advertising their products. A service has been created to act for you.

In order to deliver the ordered goods correctly in a restaurant or store, the order must be provided on the paper or delivered to the delivery terminal. Providing the terminal to the delivery person is simple, but the burden of purchasing the terminal is high. Many local shops (e.g., food delivery restaurants, etc.) use a paper to fill in orders placed over the phone, taking into account the economic burden. The method of recording your order on paper is advantageous because it does not incur new costs. In the process of writing your order history on paper, you may get a mistake, and writing your order history can be a burden during busy times. In view of this, there is a conventional technology that proposes a method of automatically printing the order history.

Korean Patent Laid-Open Publication No. 2001-0105529 (Invention: Food Order Information Delivery System and Method Using Internet) discloses a food order information delivery system and method using the Internet. This patent provides a food ordering site where an orderer can directly access and order a desired food without having to remember phone numbers of various restaurants. When a customer places a food order through the food order site, the site administration sends the order information to a restaurant computer in a restaurant that can deliver the food, and the store computer prints the received order information through a printer. Make it easy for the store manager to check. This way, even if the orderer does not know the restaurant's contact information, it is possible to place an order to expand the user's range and reduce the burden on the individual restaurant to operate the homepage by integrating multiple restaurant information into one site. This method, however, assumes that each store must have a computer, so it is not applicable to stores without a computer. Given that many restaurants and shops don't have computers, this can be a fatal weakness. It is also burdensome for a small shop to refurnish a computer to use this service. It is also cumbersome that a store computer needs a program to automatically print the orders received from a food ordering site through a printer.

Korean Patent Publication No. 2002-0087569 (Invention: Order Delivery Method Using Message Printer System) of the Panic Period also discloses the idea that the order placed online and the order placed through the telephone are automatically printed on the order printing machine of the workplace. do. As disclosed, orders can be made in two ways. One is for the orderer to place an order directly to the place of business by telephone. In that case, the sender's telephone number is tracked to confirm the delivery address, the order is confirmed, and the order is sent to the order writer for automatic printing. However, this method is based on the fact that the store has its own central server, so it is not practical for local small shops. Another option is to place an order through an ordering agent site rather than through a telephone, then send the order form to the business's order writer for automatic printing. This method is suitable for application to small shops in the region because it utilizes the order agency site, but the automatic printing method of the order through the order output control device 10 of the store has not been disclosed to the extent that can be realistically performed. There is no guarantee that the printers installed in the store will always be in good condition, and there is no guarantee that the power is always on. The printer may be in an off state or in a state in which printing is not possible due to a malfunction due to lack of printing paper or other causes. In addition, the network connection between the ordering site and the store's printer may be in an abnormal state. If there is no way to know the abnormal condition that the order form can not be output at the order agency site, even if the order agency site delivers the order can cause the accident that the order is not output to the store normally. Such order delivery incidents can cause customer complaints due to missing deliveries.

2. Problems of Existing Point System

Local restaurants and shops, on the other hand, often operate points or coupons for product purchases. However, the point system is operated by an individual restaurant or shop independently, so points are accumulated here and there, but points are incompatible with each other, so purchase points or coupons issued are virtually useless.

The customer had to care about using the accumulated points. As a result, points are often missed due to inadequate use of points. In most cases, the amount of points earned in individual stores is not so large that they cannot be used properly. In addition, the need to repurchase the goods in the shop in order to use the accumulated points is an obstacle to the effective use of the accumulated points.

As such, the point system earned by consumers using restaurants and other shops in the residential area is in fact operating in a well-known manner.

The problem of the present inventors is that through market research on delivery orders such as food for local residents, it is possible to deliver the order details to restaurants or shops perfectly and in the most convenient way to save time in the shops. Above all, it was important. More importantly, the points earned and used for delivery orders must be effective and convenient. Although restaurants and stores have been providing services for earning points or issuing coupons for a long time, consumers' reactions to them are not so hot that the point system does not really contribute to sales growth. The reason is that there is no compatibility between the points offered by each restaurant or store, and the reserves of individual points are not large enough to attract consumers to pay attention to them.

Based on this problem, the present inventor not only manages and manages the benefits for purchases such as points or coupons provided by each company, such as various restaurants and stores in the region, but also accumulates points not only therein. It was recognized that a service is required to take care of even practical and effective use. Anyone who would like to be able to service integrated points and use them practically would love it. The inventors have found that one of the most practical uses of points from the point of view of local residents is 'apartment management fee payment'. In reality, delivery orders are relatively more active in apartment areas. Given these considerations, it can be concluded that a combination of the brokerage of delivery orders and the use of accumulated integration points for each tenant can be a useful business model.

In consideration of the above points, the present invention provides a brokerage service for receiving a delivery order for apartment residents so that the order details can be accurately printed at a desired restaurant or shop, and using such a brokerage service. The purpose is to provide a service method and system for automatically deducting the points accumulated by each apartment residents automatically from the apartment management fee every month.

According to an aspect of the present invention for achieving the above object, to provide a server computer accessible through the Internet, to connect the order output controller for each printer in each merchant, the order output controller is TCP / IP communication through the Internet A delivery order brokering and point use service method is provided that is performed in a service system environment connected to the server computer.

In this service method, a server computer that intervenes delivery orders between local residents and local point-of-sale products that deliver goods on a regional basis receives an order placed by an individual member and stores the details in a database. step; An order delivery step of delivering the details of the delivery order received by the server computer to the order output controller installed in the affiliated store; An order printing step in which the order output controller instructs printing by transferring the details of the delivery order received to a printer connected to the order output controller; A point accumulating step of allowing the server computer to accumulate the committed points in the account of the individual member who has ordered the delivery order; An affiliate store commission calculation step of calculating, by the server computer, the fees for affiliated stores having a history of using the brokerage service at a predetermined time point in order to charge a fee for using a brokerage service of a delivery order; Calculating, by the server computer, the accumulated points of the individual member at every predetermined time point in order to automatically use the accumulated points of the individual member as the payment fee; And when the order brokerage service company provides the calculated points of charges to the charge institution of the individual member and pays at least a part of the charges of the individual member by paying the charge amount to the charge agency for the calculated points, A point deducting step is provided in which the server computer subtracts a point corresponding to the payment amount from the points earned by the individual member, and a method of providing points and providing an automatic use service thereof are provided. .

In the service providing method, the order receiving step comprises the steps of: providing a page containing information on affiliated stores and merchandise necessary for the server computer to place a delivery order to a terminal of an individual member; And in response to the delivery order requested by the individual member specifying the merchant, the goods and the quantity, when the terminal of the individual member transmits the details of the delivery order through the communication network, the server computer displays the details of the delivery order. It is preferable to include the step of receiving and storing in the database. As another method of accepting an order, the order accepting step may be performed by an individual member placing an order through an agent of an order brokerage service company using a telephone, and accessing the order details received by the agent on a telephone call to the server computer through a computer. When the input processing is performed, the server computer may include receiving the details of the delivery order and storing the details in a database.

The fee may be at least one of apartment management fee, electricity fee, water supply fee, city gas fee, phone fee, TV viewing fee, Internet line fee, mobile phone fee, and utility bill.

In the service providing method, in order to ensure that the printing of the delivery order is successful, the order output control device voluntarily or in response to a request of the server computer, whether the printer connected to it is in a printable state. It is preferable to further include checking and reporting to the server computer.

In the service providing method, the points that are earned to the individual member who made the order according to the delivery order is issued by the company that provides the delivery order brokerage service, and is unified regardless of which affiliate request the delivery order. It is characterized by the same kind of point.

Preferably, the service providing method further includes the step of reporting to the server computer that the delivery order is completed using the terminal or the order output control device when the affiliated store that has received the delivery order has completed delivery. .

In addition, the service providing method, the server when the ordered merchant is not operating, or the printer of the ordered merchant is not able to operate normally, or the ordered product is confirmed that the ordered product is not ready, the server The computer preferably further includes the step of determining that the order is impossible and transmitting a guide message related thereto to the terminal of the individual member who made the order. Furthermore, the service providing method further includes the step of inducing the resolution of the cause by sending a short text message (SMS) or making a telephone call to an ordered merchant manager or a person in charge determined to be unable to order. desirable.

The service provision method may also specify in advance which individual member will use his or her points for payment at the time of membership registration or thereafter, in order for the individual member to use his points for payment of the desired rate. Preferably, the server computer further comprises the step of matching the designated point of use to the corresponding member and storing it in a database.

On the other hand, according to another aspect of the present invention for achieving the above object, provided with a server computer accessible through a communication network, an order output control device connected to the printer at the merchant and connected to the server computer via the communication network As a service system for brokering delivery orders between merchants and local residents who provide goods delivery service based on region,

The server computer has an order receiving function for receiving a delivery order made by an individual member through execution of a first program and storing the details in a database; An order delivery function for transferring the details of the received delivery order to the order output controller installed in the affiliate store; Point earning function that is credited to the account of the individual member who ordered the points promised with respect to the delivery order; An affiliate store commission calculation function that calculates a fee for affiliated stores that have used the brokerage service at a predetermined time point to charge a fee for using a brokerage service of a delivery order; A function of calculating the earning points of the individual member at every predetermined time point in order to automatically use the accumulated points of the individual member as the bill payment; And when the order brokerage service company provides the calculated points of charges to the charge institution of the individual member and pays at least a part of the charges of the individual member by paying the charge amount to the charge agency for the calculated points, Perform a point deduction function that deducts points corresponding to the payment amount from the points earned by the individual member,

The order output control apparatus performs an order print function for instructing printing by transferring the details of the delivery order transmitted from the server computer to a printer connected to the server through execution of a second program. Point earning through and its automatic use service providing system is provided.

In the service providing system, the order receiving function may include a function of providing a page including affiliated store and product information necessary for the server computer to place an order for delivery to a terminal of an individual member; And in response to the delivery order requested by the individual member specifying the merchant and the goods and the quantity, when the terminal of the individual member transmits the details of the delivery order through the communication network, the server computer receives the details of the delivery order. It is preferable to include a function to store in the database.

In the service providing system, the second program is capable of printing a printer having an order output control device connected to itself in response to a request of the server computer or voluntarily in order to ensure that printing of the delivery order is successful. It is preferable to further include a function of checking whether the status is in a state and reporting it to the server computer.

In the service providing system, the first program is a state where the ordered merchant does not operate, the printer of the ordered merchant is incapable of operating normally, or the ordered product is not ready. In this case, it is preferable to further include a function of determining that the order is impossible and causing the server computer to transmit a guide message about the same to the terminal of the individual member who made the order. In addition, in the service providing system, the first program may be used in order to allow an individual member to use his or her points as a payment for a desired fee. If it is specified in advance whether to use for payment, it is preferable to further have a function of causing the server computer to match the designated point of use to the corresponding member and store it in the database.

The present invention even points to the same kind of points to the customer, even if the merchant used by the individual member. If each individual member uses multiple affiliates, even though not many points can be accumulated for each affiliate, the total points of each affiliate can be ignored. In other words, each merchant pays an equivalent amount of points to the delivery order brokerage service provider, but the power to generate the point itself is not the merchant but the composition of the service provider. It naturally combines points or coupons into one single point. Therefore, in the present invention, point accumulation is more effective than the existing point system from the standpoint of individual members.

In addition, individual members do not have to re-purchase the merchant's products or services to use the accumulated points. The delivery brokerage service company manages the accumulated points of each individual member so that the member can designate the purpose or automatically use it for a predetermined purpose. From the member's point of view, the result of using the accumulated points effectively can be obtained without any special effort. Therefore, the use of the accumulated points is practical and convenient. As such, the benefits of the point system can be practically enjoyed.

Due to these advantages, the use of the service according to the present invention by individual members will be increased, and the sales of the merchants will be increased accordingly. In other words, the virtuous cycle of reducing sales fees of local residents can be settled as well as improving sales of neighboring shopping malls. For example, from the point of view of a local resident who subscribes to the service of the present invention as an individual member, an average of 4-5% of points is earned assuming that a household spends 1 million won a month in a local mall. You can save about 4 ~ 50,000 won per month, and from a local store's point of view, using this service will increase your extracurricular sales, so you can increase profits by increasing sales.

The present invention is provided through a delivery service. Therefore, the present invention can be widely used for a delivery order brokerage service that connects residents living within the deliverable range with shops or restaurants that provide delivery order services in the area. In addition, the service is provided in such a way that the points earned to individual members using such delivery order brokerage services are automatically used in such a way as to automatically pay at least a portion of the charges paid by the member on behalf of the member. Can be provided.

1 exemplarily shows a configuration of an overall system for implementing the present invention. Subjects related to the method of providing an automatic payment service (hereinafter, referred to as 'order brokerage service') as an apartment management fee of the integrated point generated through the delivery order broker proposed by the present invention and the means they should have are as follows.

(1) Resident Members

A resident who resides in an area where an order brokerage service is provided and refers to a person who has registered as a member of the order brokerage service of the present invention. Resident members are equipped with a terminal 200 that can make a delivery order. The terminal used by the resident member is a terminal capable of bidirectional communication such as a personal computer 200a, an IPTV 200b, a wired / wireless telephone 200c, a wireless internet terminal, or the like for an order brokerage service company. For example, the personal computer 200a or the IPTV 200b performs TCP / IP communication with the order brokerage service system 100 through a communication network such as the Internet 90 to receive a page necessary for ordering and to receive information included in the page. Send and receive information related to ordering the desired item (menu) to the desired merchant. In addition, various inquiries can be made. The wired / wireless telephone 200c is connected to the telephone 112 of the operator of the order brokerage service company through the telephone communication network 95.

(2) Business Member (Merchant)

Merchant is a company that provides a service (for example, restaurant, pizzeria, chicken house, fruit and vegetable shop, side dish shop, rice shop, etc.) to deliver the ordered goods in the region where the order brokerage service is provided, order brokerage of the present invention A company that has registered as a member of the service. Each affiliated shop is provided with a printer 80 for printing an order form and an order output control device 10 connected to the printer 80 and simultaneously connected to the order brokerage service system 100 through the Internet 90. When the affiliate store itself has a computer 82, the order output control device 10 is inserted between the computer 82 and the printer 80, the data output from the computer 82 to the printer 80 Pass as it is to be printed in the printer (80). The order output control apparatus 10 may be configured to communicate with the web server 102 via, for example, a wireless telephone communication network 95 by embedding a mobile communication modem.

The order output control apparatus 10 receives the order history information from the web server 102 or the WAP server 106 of the order brokerage service system 100 through communication and transmits the order history information to the printer 80 so that the order slip is printed. do. In addition, to ensure that the printing of the delivery order is successful, whether the printer 80 is in a printable state (whether the power of the printer 80 is turned on, whether paper or ink is low, whether the paper is jammed, etc.) Check and report to the order brokerage service system 100.

(3) Order Brokerage Service Company

Register residents and businesses as members in each region to broker delivery orders among them, and provide services that receive commissions for the intermediary service from the merchants and earn some of them as points to the residents who made the delivery orders. . In addition, the points earned by each resident member are automatically charged monthly to the member's fee (e.g. apartment management fee, gas fee, electricity fee, water fee, telephone fee, TV viewing fee, internet line fee, mobile phone fee, and other utility bills). It also provides a service for settlement.

The service company has a server computer device, that is, the order brokerage service system 100, for providing such services. The order brokerage service system 100 includes a web server 102 capable of communicating with the order output control apparatus 10 or the member terminal 200 through the Internet 90, and various databases related to the order brokerage service of the present invention. It is provided with a DB server 104 for storing, managing, SMS module 108 for sending a mobile phone text message, and a display 109. These devices are communicatively coupled to each other.

The order brokerage service system 100 also preferably further provides a WAP (wireless application protocol) server 106. This is necessary when the mobile phone 12 is used as a wireless communication means of the order output controller 10. The order brokerage service system 100 may allow the web server 100 to communicate wirelessly with the order output control apparatus 10 via the wireless telephone communication network 97 via the WAP server 106.

The order brokerage service system 100 also processes the contents reported by the order output control apparatus 10 installed in each affiliate store. For example, if a printer is turned off at a particular merchant, it is considered not to be in business and the user is ordered and guided not to place an order for that merchant.

The profit model of the order brokerage service company receives a predetermined fee from each merchant in exchange for brokering a delivery order, and a portion of the points is given to individual members and the remaining amount is used as a profit. For example, to provide the merchant with the advertisement and order output control device 10 at a free or very low cost, receive a fee (e.g. 10-15%) in proportion to the number of delivery order requests, and receive a part of the fee (e.g., 3 ~ 5%) will be earned as points to the individual member who made the order. Points earned to each individual member is issued by the order brokerage service company, so any one obtained from any merchant can be used without distinction. Therefore, there is no obstacle in using the accumulated points for the purpose designated by each member. For example, it can be used for payment of apartment management fee by interworking with the apartment management fee settlement system, and in some cases, it can be used for payment of city gas fee, electricity fee, water supply fee or other utility bills. To do this, however, a business agreement should be concluded between the agency that charges the charge and the order brokerage service company.

(4) Charge charge agency: Issuing bills such as apartment management fees, electricity bills, gas bills, running water bills, phone bills, TV viewing fees, internet line fees, mobile phone bills, and other utilities, and managing payment processing. As an institution, it refers to an organization that has a business partnership with respect to payment of fees by an order brokerage service company according to the present invention.

It will issue a maintenance bill for the tenants of the apartment and manage the payment of the maintenance fee. Issuance of a management fee bill is made using an apartment management fee management system 140 of its own or through an external service company equipped with such a management system 140. The management system 140 is linked to the order brokerage service system 100, and if the order brokerage service company notifies the details of how much to pay for each tenant's points for the administrative expenses of the apartment tenants who are registered as members A management fee statement will be generated that reflects the details.

In addition to the apartment management fee, the fee that can be settled in points may include city gas fee, electricity fee, water supply fee, and other utility bills. The city gas company has a gas fee management system 142, and the utility company has an electric fee management system. 144. These management systems 140, 142, 144 generate bill data of the fee to be charged each month for each customer and manages the payment status. In the case of using an external computer service provider for management of issuance and settlement of bills, the management system 140, 142, 144 may be a computer system of the computer service provider.

(5) Banks: Banks open and manage accounts of merchants, order brokerage services companies and billing agencies (apartment management offices, city gas companies, utilities, water companies, etc.) through their computer networks 150. The order brokerage service company manages to transfer fees from each merchant's account to its own account, and also transfers the amount of points earned by each individual member to the account of the billing institution.

Next, FIG. 2 shows a preferred configuration example of the order output control apparatus 10. As shown in FIG. The order output control device 10 includes an MPU 20 and an interface unit. MPU 20 is a ROM (ROM) for storing data or programs, regardless of whether the unique number of the CPU 22 and the order output control device 10 responsible for operation and control or other power supply on / off and And / or nonvolatile memory such as flash memory. It also includes a RAM that provides an arithmetic processing space of the CPU 22.

The interface unit includes a first interface unit 30-1 that connects the MPU 20 to the printer 80 to enable bidirectional communication. The first interface unit 30-1 includes a bidirectional parallel communication interface unit supporting bidirectional parallel communication between the MPU 20 and the printer 80. This parallel communication interface unit is for providing an interface to a parallel communication printer. A representative example of the bidirectional parallel communication interface unit is the IEEE 1284 interface unit 38. The IEEE 1284 interface unit 38 includes an IEEE 1284 chip equipped with an interfacing engine supporting bidirectional parallel communication between the MPU 20 and the printer 80 according to the IEEE 1284 standard, and connected to a predetermined input / output port of the MPU 20; It is connected to the IEEE 1284 chip and includes a connector that provides a connection terminal for a bidirectional parallel communication cable. The IEEE 1284 standard, as is well known, is a standard for standard signal processing methods for bidirectional parallel auxiliary interfaces in personal computers. The bidirectional parallel communication cable 78 and connector should be in accordance with the IEEE 1284 standard specification. Since the IEEE 1284 standard specification is well known, a detailed description thereof is omitted here. By connecting the connector of the IEEE 1284 interface 38 and the connector of the parallel port of the printer 80 to each other using the parallel communication cable 78, the MPU 20 is bidirectional with the MPU (not shown) in the printer 80. Parallel communication is possible. For example, the MPU 20 may transmit a print command to the printer 80 together with the delivery order data to be printed so that a delivery order document having a desired content is printed. In addition, the printer 80 may transmit its own state information (status information on whether the printer can be printed, such as a power on / off state, a failure, paper shortage, ink or toner low, etc.) to the MPU 20. .

The first interface unit 30-1 also preferably includes a data conversion interface unit for converting the data in the serial communication format into the data in the parallel communication format and conversely converting the data in the parallel communication format into the data in the serial communication format. . A representative example of such a parallel-to-serial conversion and serial-to-parallel conversion interface device is a universal asynchronous receiver / transmitter (UART) 34. The UART unit 34 is a means for translating (converting) data between a serial type and a parallel type. The UART unit 34 includes a program for controlling an interface directed to serial devices connected to the order output control device 10. A UART microchip (not shown) connected to a predetermined input / output port of 20) and a connector (not shown) connected to the UART microchip and providing a connection terminal for a bidirectional serial communication cable 74. When the connector of the UART unit 34 and the serial port of the printer 80, which is an external device, are connected with a bidirectional serial communication cable 74 such as an RS232 cable, the MPU 20 of the order output control device 10 and the printer ( Bidirectional serial communication between MPUs (not shown) of 80 is possible. Through such communication, the order output control apparatus 10 can confirm whether the printer 80 can operate normally, for example, and can grasp | ascertain the matter in real time, when an abnormality occurs in the printer 80, for example. The technical standard and configuration of the UART part are well known, and thus, a detailed description thereof will be omitted here.

If the merchant has its own computer 82, the computer 82 needs to be connected to the printer 80. Since the order output control device 10 is directly connected to the printer 80, the merchant computer 82 needs to be connected to the printer 80 via the order output control device 10. In this case, the print command or the output data for printing sent from the affiliated computer 82 to the printer 80 should be passed by the order output control device 10 as it is. In view of this, the order output control device 10 is another interface 30-2 which provides an interface to another external device that issues a print command to the printer 80, that is, the computer 82 of the merchant itself. It may be further provided.

Similarly to the first interface unit 30-1, the second interface unit 30-2 includes an IEEE 1284 interface unit 36 and a UART unit 32. The UART section 32 and the IEEE 1284 interface section 36 of the second interface section 30-2 have the same configuration as those of the first interface section 30-1, and are also parallel to the serial communication cable 72. Each communication cable 76 is used to connect to a connector (not shown) and a serial communication port connector (not shown) of the computer 82 of the merchant store itself. By such a configuration, the MPU 20 of the order output control device 10 receives a print command issued by the affiliated computer 82 to the printer 80 through the second interface unit 30-2, and the contents thereof are provided as is. 1 is transmitted to the printer 80 through the interface unit 30-1.

The order output control device 10 also includes output means such as an operation state display unit 42 and a buzzer 44 and a user operating button 46 and the like. The operation state display unit 42 is connected to the order output control device 10 and the printer 80 by using the LED lamp that is turned on / off under the control of the CPU 22, the order output control device 10 and the computer ( 82) connection status and power on / off status. The buzzer 44 is controlled by the CPU 22 and outputs an alarm sound informing of a state or event occurrence.

The user operation button 46 may simply provide a reprint button so that the user can once again print the received delivery order. It can also be configured to allow the user to perform more various operations. For example, to enable the merchant user to confirm that the delivery of the ordered goods is completed, the user operation button 46 may be configured to include a menu navigation button and a selection button. In this case, a simple display also needs to be provided. Using such buttons, the user can select a desired menu from among various menus (reprint menu, delivery completion menu, etc.), find a desired delivery order and give the necessary instructions (reprint or delivery completion confirmation). In addition, it is a matter of course that an application program for enabling such a user operation should be provided.

The order output control device 10 further includes a communication module 50. The communication module 50 is connected to the MPU 20, and supports the MPU 20 to communicate with the web server 102 of the order brokerage service system 100 through the Internet (90). The communication module 50 may be, for example, a TCP / IP module supporting communication according to the TCP / IP protocol.

The order output control device 10 has a function of allowing the order brokerage service system 100 to receive the contents (order details) to be printed through the printer 80 and to be delivered to the printer 80 for printing, and the printer 80. Status information, information on whether the store is in operation, information on the communication line, etc. to grasp the status of the order brokerage service system 100, the operation status display unit 42 and the buzzer 44 drive and restart And other user interface control functions such as input processing of the print button 46, and other basic functions necessary for the MPU 20 to operate as a control unit. This function is implemented by an application program and stored in a nonvolatile memory such as a ROM 24 or a flash memory of the MPU 20.

3 is a diagram schematically illustrating a process of order brokerage and point automatic use service between related parties according to the present invention. 4 illustrates the types and data structures of database tables required to provide such services. The order brokering and point automatic use processing method described below is implemented as an application program for the server computer (that is, the order brokerage service system 100) and the application program for the order output control apparatus 10 and installed in each of them.

Order brokering service of the present invention is provided in a membership system. In order to use the order brokerage service, local residents must register as a member on the website where the order brokerage service is provided. When signing up, enter your logon information, such as your ID and password, and your personal information, such as your name, address, contact information, and other social security numbers (or pin numbers) to verify your identity. The registered member information is stored in the personal member information table 310. If the member is an apartment resident, in order to effectively manage them, the name of the tenant's apartment can be extracted using the address information, and the code for the apartment can be assigned and stored together.

In addition, companies that provide goods delivery services to local residents, such as restaurants, shops that deliver various foods such as rice, side dishes, vegetables, fruits, pizzas, and chickens, are also members of the Order Brokerage Service website. You must join. Necessary information about the member company, that is, the merchant member, includes a merchant ID, a password, a company name, an address, a contact information, a deliverable product menu, advertisement contents, an open flag, and an order output controller information (ID, URL, etc.). Similarly, affiliated member information is stored and managed as a separate member information table 320. The order brokerage service company must have a business alliance with companies relating to the service according to the present invention. In addition, the order brokerage service company must also enter into business affiliation with the charging agencies (eg, apartment management offices, city gas companies, utilities, water companies, other billing agencies, etc.) in connection with the service according to the invention.

Individual members log in to the order brokerage service website using the terminal 200 and order the delivery of a desired product. In the case of an order using the computer 200a, the order brokerage service system 100 first generates a delivery order web page including a list of delivery companies and an orderable menu for each delivery company, and provides the same to the computer 200a. The member searches for the desired company or product (or service) on the web page and places an order for the desired product. The web page is given a function to search for desired merchants and products by giving various search conditions. For example, an individual member in a particular area may search for a merchant that has a product in the area and handles a product he or she wishes to order. In order to effectively respond to a product search, the DB server 104 preferably provides a product information table 360 that organizes information such as a product name, a product code, a deliverable affiliate store, a region where a affiliate store is located, a price, and the like.

Using the IPTV 200b as a terminal or searching and ordering using a mobile phone may also be sufficiently implemented as a known technology. In addition, it is obvious that the member can make a desired order through the telephone call with the counselor 112 of the order brokerage service company using the phone 200c. The counselor 112 processes the order received through a telephone call through the computer 110, so that the result is the same as when an individual customer places an order using another terminal such as the computer 200a or the IPTV 200b. Be sure to

The terminal 200 transmits the order details of individual members to the order brokerage service system 100. The web server 102 or the WAP server 106 receives the order details and forwards them to the DB server 104. The DB server 104 stores and manages the received order details in the order management table 330. The order details include orderer ID, orderer ID, order name, order quantity, price, point of origin, delivery flag, and other order specifics. The orderer information and order details are also displayed on the display 109. It also checks the merchant location to deliver its order history. To this end, the MAC address and IP address of the order output controller 10 installed for each affiliated store is made into a DB (see order output controller information of the affiliated member information table 320).

When the order details are received, the order brokerage service system 100 needs to determine in real time whether the printer 80 installed in each affiliated store is in a state capable of performing a normal printing operation. If the printer in the store where the order was placed is not able to operate normally, it is necessary to send a message to the orderer to order the other store because no action is taken or the order cannot be delivered for normal operation. . The printer 80 reports such status information to the order output control device 10 when an abnormality occurs (e.g., low paper, low toner, paper jam, power off, etc.). As a result, the order output control apparatus 10 grasps real-time state information of the printer 80. If it is determined that the abnormal state of the printer 80 or the situation is difficult to respond to the order for some other reason, it is preferable that the order output control device 10 voluntarily reports the fact to the order brokerage service system 100 in advance.

In addition, when an order is received, the system checks whether or not delivery of the order is possible. First, the web server 102 checks the information of the order output control apparatus 10 of the ordered company, that is, the URL, etc. stored in the affiliated member information table 320, and checks the order output control apparatus ( 10) first confirms whether the order to be delivered to the printer 80 can be normally printed. The order output control apparatus 10 returns the state of the corresponding printer 80 grasped | ascertained by that request until then. If the printer 80 is found to be in a normal operation state, it is determined that the ordered company is currently operating. Also, if the order cannot be checked for the ordered product, it is determined that it can be delivered. If the affiliated merchant does not operate, or the printer 80 of the affiliated merchant is unable to operate normally or the preparation of the ordered product (menu) is impossible, the affiliated store has notified the order brokerage service site in advance. In this case, it is impossible to accept the order. When a delivery order is received at a merchant in such circumstances, a notice is sent to the terminal of the customer who made the order, indicating that the delivery order is unacceptable due to the merchant's circumstances. If necessary, the merchant manager or a representative may send a short message (SMS) or telephone to notify the cause of the order unavailability, check the availability of the delivery, or request that the printer 80 be operated in a normal operation state. It may be.

When it is confirmed that the order is possible, the web server 102 transmits the order details to the corresponding order output control device 10. The order data includes information such as product name, quantity, orderer's address and contact information, and other wishes related to the order. The web server 102 transmits the order data to the order output control apparatus 10 via the Internet 90, for example. The MPU 20 of the order output control device 10 receives the delivery order data through the communication module 50 and stores it in the memory 26. The delivery order data is also sent to the printer 80 so that the delivery order is printed. In response, the printer 80 prints the order form and reports to the order output control apparatus 10 whether printing is normally performed. The order output control apparatus 10 transmits the report to the order brokerage service system 100. Printed delivery order slips include the orderer's name and address, order details (such as product name and quantity) and order specifics.

When the order is printed, the company prepares the goods according to the details described in the order, delivers them to the orderer, and receives the price of the goods from the orderer. Thus, when the delivery is completed, the company notifies the order brokerage service system 100 that the delivery is completed. The delivery completion report may be made by using the user interaction button 46 or by using the affiliated computer 82 or a telephone call. The web server 102 transmits the received delivery completion report to the DB server 104. The DB server 104 checks the delivery completion flag of the order corresponding to the report in the order management table 330 and processes the delivery as being completed.

The DB server 104 accumulates points promised to the orderer for the order for which delivery is completed. Point accumulation and management is preferably performed by making a separate point management table (340). The point management table 340 includes information on order details such as IDs, order product names, order quantities, prices of individual members and merchants, points accumulated for the order, and points of use history. When points are earned, the facts are notified to the corresponding members by SMS (or email) through the SMS module 108.

Through the above procedure, a delivery order is received and brokered to the company, and points are earned. Next, the order brokerage service company describes the procedure for automatically paying the member's accumulated points on behalf of each member as payment for the fee that the member must pay.

The DB server 104 is provided with a rate settlement table 350. At the time of membership registration or afterwards, the individual member specifies which fee his points will be used for payment. The designated points of use are matched with the members and stored in the rate settlement table 350. The type of fee that can be paid by the point depends on which organization the order brokerage service company has entered into a business alliance agreement with respect to the service of the present invention. Possible examples include, but are not limited to, apartment management fees, electricity bills, city gas bills, water bills, and other utilities. You can also enter the billing account yourself or enter it using the information acquired by the order brokerage service company in the business partnership with the billing agency.

The DB server 104 of the order brokerage service system 100 searches the point management table 340 at a specific time point at regular or irregular intervals, and extracts information on the IDs of individual members whose points are available and their earned points. Serve Points should be calculated for each member several days in advance (eg, five days) from the date on which the member's bill is due. This is because it is possible to issue a fare bill by deducting the amount of points earned from the fare bill charging agency. In the case of members with too few accumulated points, the points are carried forward and managed.

In addition, the DB server 104 queries the point management table 340 on a regular or irregular basis, and extracts data on how many points are accumulated by which member for each affiliate. The order brokerage service company notifies the merchants of this data and receives a fee corresponding to the points from the merchants, for example, by phone banking.

The above information is reflected, for example, in the monthly fee settlement table 350. Then, the monthly fee settlement table 350 includes information such as an individual member ID, points used, available points, and billing account.

Invoices may be issued directly by the billing authority or by a separate service provider. In the latter case, the order brokerage service company corresponds to a charge agency (for example, an apartment management office) or an agency for issuing a bill for such a fee (for example, an apartment management bill issuing service provider) at the time when it is committed. Notify the billing details by the points of the members having a matter (for reference, the figure of Figure 2 is shown as an example of the latter case). For example, if Hong Gil-dong's available points are 5,000 points (KRW) for ABC apartment residents, the brokerage agency will notify the ABC apartment management office or his billing service provider that the order brokerage service company will pay 5,000 won of the Honggil-dong apartment maintenance fee. It is. In addition, the order brokerage service company remits a considerable amount of the amount to be paid in points for each member. The point usage history used in this way is stored as the point usage history of the point management table 340.

Billing agencies, such as apartment management offices, provide billing issuing agencies with information about billing details per subscriber. The invoice issuing service provider reflects the point payment for each customer in the member's bill, and makes the invoice for the month's bill only after the balance is deducted by the point amount. The completed bill is provided to the billing agency and issued to the subscriber or residents. The subscriber or the resident, that is, the member, receives a bill which is automatically deducted the amount of points earned by using the order brokerage service.

Delivery order brokerage service as described above collects the points of a number of existing merchants for each customer. The collected points are automatically used for a specific usage point, that is, a specific payment amount. Therefore, an individual member can effectively use points without losing any points about the accumulation and use of points. For example, if an apartment resident (individual member) delivers and purchases a merchandise from a shopping mall (merchant) near the apartment, it can automatically earn 1-10% of points, and adds the accumulated points every month to issue a bill. May be deducted. Earning these points and paying at least a portion of the fee on your behalf will be handled automatically by the service company on your behalf.

The present invention can be used as a service for brokering a delivery order by connecting a local company existing in the same living area with a service company that provides a service for delivering its own products in the region through the Internet. Furthermore, a portion of the fee incurred by brokering the delivery order is given to the user, and the amount equivalent to the accumulated points is the fee to be paid by the user on behalf of the user (apartment management fee, electricity fee, gas fee). , Water bills, other utilities, etc.).

1 exemplarily shows a configuration of an overall system for implementing the present invention.

FIG. 2 shows an exemplary configuration of the order output control device shown in FIG.

3 is a diagram schematically illustrating a process of order brokerage and point automatic use service between related parties according to the present invention.

4 illustrates the types and data structures of database tables required to provide such services.

Claims (16)

An order receiving step of receiving a delivery order made by an individual member by a server computer brokering a delivery order between merchants and local residents providing goods delivery service based on region and storing the details in a database; An order delivery step of delivering the details of the delivery order received by the server computer to the order output controller installed in the affiliated store; An order printing step in which the order output controller instructs printing by transferring the details of the delivery order received to a printer connected to the order output controller; A point accumulating step of allowing the server computer to accumulate the committed points in the account of the individual member who has ordered the delivery order; An affiliate store commission calculation step of calculating, by the server computer, the fees for affiliated stores having a history of using the brokerage service at a predetermined time point in order to charge a fee for using a brokerage service of a delivery order; Calculating, by the server computer, the accumulated points of the individual member at every predetermined time point in order to automatically use the accumulated points of the individual member as the payment fee; And When the order brokerage service company provides the calculated points for the points to the individual member's billing institution and pays at least a part of the rates of the individual member by paying the calculated amount of the points to the charges, And a point deduction step of processing the points corresponding to the payment amount by the server computer from the points earned by the individual member. The method of claim 1, wherein the order receiving step comprises the steps of: providing a page including merchant and product information necessary for the server computer to place a delivery order to a terminal of an individual member; And in response to the delivery order requested by the individual member specifying the merchant and the goods and the quantity, when the terminal of the individual member transmits the details of the delivery order through the communication network, the server computer receives the details of the delivery order. Points earned through the delivery order broker, characterized in that it comprises the step of storing in the database and its automatic use service providing method. The method of claim 1, wherein the order receiving step is a personal member makes an order through an agent of an order brokerage service company using a telephone and inputs the order details received by the agent on a telephone call by accessing the server computer through a computer. When the processing step, the server computer receives the details of the delivery order and stores in a database, characterized in that the points earned through the delivery order broker, characterized in that the automatic use service providing method. The delivery order brokerage service according to claim 1, wherein the fee is at least one of apartment management fee, electricity fee, water supply fee, city gas fee, telephone fee, TV viewing fee, Internet line fee, mobile phone fee, and utility bill. How to earn points through the automatic use of its service. The apparatus according to claim 1, wherein the order output control device checks whether the printer connected to itself is in a printable state in response to a request of the server computer or voluntarily in order to ensure that the printing of the delivery order is successful. And earning points through the delivery order broker, characterized in that it further comprises the step of reporting to the server computer. According to claim 1, Points earned to the individual member who placed the order according to the delivery order is issued by a company that provides the delivery order brokerage service, regardless of which merchant requested a delivery order united the same Points earned through the delivery order broker, characterized in that the kind of points and its automatic use service providing method. The method of claim 1, further comprising, when the merchant receiving the delivery order completes the delivery, reporting to the server computer that the delivery order is completed by using the terminal or the order output control device. How to earn points through the delivery order intermediation and its automatic use services. The server computer according to claim 1, wherein when the ordered merchant does not operate, or when the printer of the ordered merchant is in a state in which normal operation is impossible, or the ordered product is confirmed as unprepared by the merchant, Determining that the order is not possible, and further comprising the step of transmitting a message about the information to the terminal of the individual member who made the order, points earned through the delivery order broker, and its automatic use service providing method. The method of claim 8, further comprising the step of inducing the resolution of the cause by sending a short message (SMS) to the ordered store manager or the person who is determined to be unable to order or by making a telephone call to notify the non-order status. How to earn points through the delivery order intermediation and its automatic use services. The method according to claim 1, wherein, in order to allow an individual member to use his points for payment of a desired fee, when the member registers or afterwards, the individual member designates in advance which fee the point will be used for payment. And the server computer further comprises the step of matching the designated point of use to a corresponding member and storing it in a database. Merchants that provide a delivery service of goods based on a region having a server computer accessible through a communication network and an order output control device connected to a printer in the affiliated store and connected to communicate with the server computer via the communication network. As a service system for brokering delivery orders between people and local people, The server computer executes the first program, An order receiving function for receiving a delivery order made by an individual member and storing the details in a database; An order delivery function for transferring the details of the received delivery order to the order output controller installed in the affiliate store; Point earning function that is credited to the account of the individual member who ordered the points promised with respect to the delivery order; An affiliate store commission calculation function that calculates a fee for affiliated stores that have used the brokerage service at a predetermined time point to charge a fee for using a brokerage service of a delivery order; A function of calculating the earning points of the individual member at every predetermined time point in order to automatically use the accumulated points of the individual member as the bill payment; And When the order brokerage service company provides the calculated points for the individual member's billing institution, pays the amount for the calculated points to the billing institution, and pays at least a part of the individual member's rate, Perform a point deduction function that deducts points corresponding to the payment amount from the points earned by the individual member, The order output control device through the execution of the second program, Point earning through the delivery order intermediary, characterized in that to perform a print order to instruct the delivery of the details of the delivery order sent by the server computer to the printer connected to it and the automatic use service providing system thereof. 12. The method of claim 11, wherein the order receiving function comprises: a function of providing a page including merchant and product information necessary for the server computer to place a delivery order to a terminal of an individual member; And in response to the delivery order requested by the individual member specifying the merchant and the goods and the quantity, when the terminal of the individual member transmits the details of the delivery order through the communication network, the server computer receives the details of the delivery order. Point earning through the delivery order broker, characterized in that it comprises a function of storing in the database and its automatic use service providing system. 12. The printer according to claim 11, wherein the second program prints a printer in which an order output control device is voluntarily connected to itself in response to a request of the server computer or in order to ensure that printing of the delivery order is successful. Checking whether there is in the report to the server computer further comprises the function of earning points through the delivery order intermediary and its automatic use service providing system. 12. The method of claim 11, wherein points earned to the individual member who placed the order according to the delivery order are issued by a company that provides the delivery order brokerage service, and the same unified regardless of which affiliates requested the delivery order. Points earned through the delivery order broker, characterized in that the kind of points and its automatic use service providing system. 12. The method of claim 11, wherein the first program is a state where the ordered merchant does not operate, the printer of the ordered merchant is incapable of operating normally, or the ordered product is unprepared and confirmed by the merchant. In addition, it is determined that the order is impossible, the server computer further comprises a function for transmitting a guide message about it to the terminal of the individual member who made the order, points earned through the delivery order broker, and its automatic use service Provide system. 12. The first program of claim 11, wherein the first program is adapted for payment of a fee by an individual member upon or after membership, so that the individual member can use his points for payment of a desired fee. If it is specified in advance, the server computer further has a function of matching the designated point of use to the member and stores it in the database. system.

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