KR20100079815A

KR20100079815A - Automatic teller machine

Info

Publication number: KR20100079815A
Application number: KR1020080138390A
Authority: KR
Inventors: 김성규
Original assignee: 노틸러스효성 주식회사
Priority date: 2008-12-31
Filing date: 2008-12-31
Publication date: 2010-07-08

Abstract

PURPOSE: An automatic teller machine is provided to produce the systemized alarm code regardless of the country/kinds to the unification by using the identifier considering the attribution of group, the failure location attribute, and an obstacle type attribute. CONSTITUTION: An identifier granting unit(310) grants the large classification identifier to device by considering the attribution of group of device. A code distribution unit(320) distributs the alarm code with the granted large classification identifier. A code storage unit(330) stores the content by dealing something corresponded to something device and allocated alarm code. A failure guide unit(340) extracts the alarm code corresponding to the device with failure according to the generation of failure is extracted from the code storage. The failure guide unit outputs the extracted alarm code through a screen. The identifier granting unit grants the intermediate identifier in consideration of the failure location attribute of device to device. The code distribution unit distributes the alarm code including the granted intermediate identifier with the large classification identifier.

Description

Automatic Teller Machine

The present invention provides a large classification identifier to the device in consideration of a group attribute of a device, assigns a failure code including the assigned large classification identifier to the device, and associates the device with the failure code assigned to the device. Storing and extracting a fault code corresponding to the failing device from a code storage unit and outputting the extracted fault code through a screen, in association with a fault occurrence, so that a fault occurs in a device using only the outputted fault code. The present invention relates to a financial automatic machine capable of confirming whether or not it is.

With respect to traditional financial transactions that have been carried out in direct contact with the clerks at financial institutions, the emergence of Automatic Teller Machines (ATMs) has revolutionized in many ways. The customer's waiting time has been significantly reduced, and even after the financial institution is closed, the customer can benefit from financial transactions whenever they want. Not only the customers, but also the financial institution's processing time is reduced, and the workforce is reduced due to the reduction of manpower and cost.

The automated teller machine basically provides many financial tasks performed by financial institutions such as banks and village safes. The user can perform a desired financial transaction in a short time by simply operating a financial automated device installed in a bank without using a bank clerk in bank transfer, balance inquiry, deposit withdrawal, and bank account arrangement. These advantages of the automated teller machine are rapidly increasing the number of customers, the number of installation and the place of installation of the automated teller machine, and today it is easy to find the automated teller machine everywhere.

However, the software of the automated teller machine is divided into layers such as AP, middleware, SP, EP, etc., which causes a problem in that failure codes are different for each layer. For example, the EP failure code of the device 'CDU' is '40047', the SP failure code is '97447', and the Middleware failure code is defined as '979xx'.

In such a case, the developer or administrator of the automated teller machine may be inferred, but the actual customer may not know which device has failed only by the fault code. In addition, if there are exceptional fault codes (971A6, 97 @@@ XX), the document that defines the fault code of the device was found, but it was known which fault occurred in which device.

1 is a view showing an example of outputting a failure code through the screen in the automated teller machine according to the prior art.

As shown, in the case of a device failure, a conventional ATM has a device ID (TERMINAL ID), an error code (ERROR CODE), a failure along with a failure message (Sorry, This ATM is temporarily out of service) through a screen. Output process information (Door is opened). In this case, the administrator could check the device corresponding to the device ID and process the identified device according to the failure processing information, thereby solving the malfunction of the device in which the failure occurred.

In other words, the failure codes are not organized by country / model, so it is not possible to know what failure occurred in which device. Therefore, the administrator was able to determine which device is causing a failure by referring to the device ID and the error handling information displayed together with the failure code. In addition, when there are exceptional fault codes 971A6 and 97 @@@ XX, it is inconvenient to know what fault occurs in which device only by checking the document that defines the fault code of the device.

Accordingly, in the present invention, the device is assigned a classification classification identifier to the device in consideration of the group attribute of the device, the device is assigned a failure code including the assigned classification classification identifier, and the device and the failure code assigned to the device are assigned. Correspondingly stored, and in conjunction with the occurrence of the failure, by extracting the failure code corresponding to the device with the failure from the code storage unit, and outputting the extracted failure code through the screen, what device to which device with only the output failure code? We propose a new technique to identify whether a failure has occurred.

The present invention has been made to solve the above problems, by using the identifier in consideration of the group property, location location, failure type properties for each device provided in the automated teller machine, regardless of country / model uniformly It is an object of the present invention to provide a financial automation device that generates a systematic fault code so that the fault code alone can identify which fault occurred on which device.

In addition, the present invention stores a failure code for each device, the failure processing information corresponding to the failure code, regardless of the country / model, if a failure occurs in the device, the failure code corresponding to the device in which the failure occurs, It is an object of the present invention to provide a financial automation device that can easily solve the failure processing of the device by outputting through the screen, and outputs the failure handling information when the output failure code is selected.

In order to achieve the object of the present invention as described above, an automatic teller machine according to an embodiment of the present invention is an identifier providing unit for assigning a large classification identifier to the device in consideration of the group attribute of the device, the large classification assigned to the device A code allocation unit for allocating a failure code including an identifier, a code storage unit correspondingly storing the device, a failure code assigned to the device, and a failure code corresponding to the device in which the failure occurs in association with a failure occurrence. Extracting from the code storage unit, characterized in that it comprises a fault guide unit for outputting the extracted fault code through the screen.

According to the present invention, by using the identifier considering the group attribute, fault location attribute, and fault type attribute for each device, a uniformly organized fault code is generated regardless of country / type, so that any fault can be found in any device using only the fault code. Make sure you know if it happened.

In addition, according to the present invention, after storing the fault code for each device, the fault handling information corresponding to the fault code, regardless of the country / model, if a fault occurs in the device, the fault code corresponding to the faulted device By outputting through the screen, and outputs the error handling information when the output failure code is selected, it is possible to easily solve the failure processing of the device.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings and the contents described in the accompanying drawings, but the present invention is not limited or limited to the embodiments.

The term " financial automatic teller machine " used in the present invention, as well as ATM (Automated Teller Machine), as well as cash dispenser (CD: Cash Dispenser) or bank, insurance, credit card, etc. It is broadly interpreted as a concept that includes a series of unmanned automated devices, such as kiosks, which provide a variety of additional services such as utility billing, ticket issuance, and point accumulation. .

2 is a diagram showing the structure of a financial teller according to an embodiment of the present invention.

The automated teller machine 200 is a code assigning unit 210 for assigning a major classification identifier, a middle classification identifier, a small classification identifier for each property of a device, and a code allocation unit 220 for allocating a failure code including the assigned identifiers to the device. And a code storage unit 230 for storing the device in association with the failure code assigned to the device, and extracting a failure code from the code storage unit 230 in association with the occurrence of the failure. It may be configured to include a failure guide unit 240 for outputting the extracted failure code on the screen.

In addition, the automatic teller machine 200 includes a user input unit for menu selection and manipulation for a financial transaction of the user, a card reader unit for reading a card according to the card input and performing card related tasks, and counting and storing bills. It may be configured to further include a bank book that reads and withdraws, the bank book and perform the bankbook arrangement.

For example, the code assigning unit 210 assigns a device name as a large classification identifier as a group attribute of a device, assigns a software layer as a middle classification identifier as a failure location attribute of the device, As a failure type attribute, 'open' can be given as a subclass identifier. The code allocator 220 may generate a failure code including the assigned identifiers and assign the generated failure code to the device. The allocated fault code is stored in the code storage unit 230 in correspondence with the device.

Thereafter, when a failure occurs in the device, the failure guide unit 240 may extract a failure code corresponding to the device from the code storage unit 230 and output the extracted failure code through a screen. In this way, the administrator can see the failure code outputted to determine which failure occurred on which device.

Hereinafter, with reference to Figure 3 will be described in detail with respect to the automated teller machine.

Figure 3 is a block diagram showing the configuration of the automated teller machine according to an embodiment of the present invention.

As shown, the automated teller machine 300 is an identifier assigning unit 310 for assigning a major classification identifier to the device in consideration of the group attribute of the device, and assigns a failure code including the assigned major classification identifier to the device. The code allocator 320, a code storage unit 330 for correspondingly storing the device, the fault code assigned to the device, and a code store for storing the fault code corresponding to the failing device in association with the occurrence of the fault. It may be configured to include a fault guide unit 340 to extract from the 330, and to output the extracted fault code through the screen.

The identifier assigning unit 310 assigns all devices provided in the automated teller machine 300 to a large classification identifier in consideration of group attributes, a middle classification identifier in consideration of a failure location attribute, and a small classification identifier in consideration of a failure type attribute. can do.

The group attribute is based on the characteristics of the device, and may be given a 'device name' as the major classification identifier in consideration of the group attribute. In this case, the identifier providing unit 310 may have the major classification identifier has n digits (the n is a natural number), for example, by selecting '3' as the n, the major classification as 'CDU' having three digits Identifier can be given.

The fault location attribute is based on the 'layer of software' of the device, and allows the user to know which layer has the current fault. Accordingly, the identifier providing unit 310 may display a software layer having two digits as the middle classification identifier. For example, the AP is' 40 ', the Middleware is' 30', the SP is' 20 ', and the EP is' The middle classification identifier may be given as 10 '.

The failure type attribute is based on the 'failure type' of the device, so that the current failure occurs. Accordingly, the identifier assigning unit 310 may display a failure type having two digits as the small classification identifier. For example, the opening is '11', the closing is '22', and the locking is '33'. Can be given.

The code allocator 320 may allocate a failure code including the assigned large classification identifier, the middle classification identifier, and the small classification identifier to the device. For example, the code allocator 320 is a device code 'Cash Dispenser Unit', 'CDU' as the major classification identifier, '40' as the middle classification identifier, '11' as the small classification identifier 'CDU4011' Can be assigned. The assigned fault code 'CDU4011' can be interpreted as 'Cash Dispenser Unit' for device, 'AP' for software layer, and 'open' for fault type.

As such, the code assignment unit 320 may allocate a failure code according to a failure of all devices provided in the automated teller machine 300. In this case, even if the model of the automated teller machine 300 is upgraded or different, if the devices included in the teller machine 300 are the same, it can be seen that the failure codes are all the same. Therefore, the code allocator 320 may systematically recognize different failure codes for each country / type of the automated teller machine 300 so that both the customer and the manager may conveniently recognize the codes.

The code storage unit 330 may store the allocated failure code corresponding to each device for all devices provided in the automated teller machine 300. As an example, the code storage unit 330 may further store fault processing information corresponding to the stored fault code. The failure processing information is information that helps solve a device failure. When the failure code is 'CDU4011', it may be stored as 'cash outlet open'. In this case, in addition to the encrypted error code, the failure processing information may indicate that the failing device is a 'cash outlet' and the failure type is 'open'.

Then, the failure detection sensor 350 may detect the occurrence of a failure for all devices (device 1, device 2, device 3 ...) provided in the automated teller machine 300. That is, the failure detection sensor 350 may detect a failure of each device by transmitting a signal to each device at a predetermined time and checking whether a response signal is received from each device within the predetermined time. .

For example, the failure detection sensor 350 transmits a signal to every device every 5 minutes, and when the response signal is received from the device transmitting the signal within 30 seconds, the failure detection sensor 350 detects a 'normal operation', and within 30 seconds. Devices that do not receive a response signal can be detected as a 'failure'. The failure detection sensor 350 may notify the failure guide unit 340 of a device that has detected that a failure has occurred.

The failure guider 340 may extract a failure code corresponding to the device notified by the failure detection sensor 350 from the code storage unit 330, and output the extracted failure code through a screen.

Hereinafter, an example of outputting a failure code will be described with reference to FIG. 4.

4 is a view showing an example of outputting a failure code through the screen in the automated teller machine according to an embodiment of the present invention.

As illustrated, the failure guide unit 340 may output a failure code (CDU4047) through a screen together with a failure message (sorry, ATM is currently unavailable) when a failure occurs in the device. Compared to FIG. 1 of the prior art, the present invention outputs only a failure code including a device name (CDU), a software layer 40, and a failure type 47, so that an administrator can easily determine which failure has occurred on which device. It can be seen that it has occurred.

In this case, when the administrator or the customer selects and inputs the failure code (CDU4047), the failure guide unit 340 stores the failure processing information (cash outlet) stored in the code storage unit 330 in response to the selected input failure code. Open) can be output through the screen. In this case, the manager can easily handle the device failure by looking at the cash outlet according to the failure processing information.

In the drawing, the fault code and the fault handling information are displayed at one time. However, the figure shows a screen displaying only the fault code first, and then selecting and inputting the fault code and displaying the fault treatment information.

Further, embodiments of the present invention include a computer readable medium having program instructions for performing various computer implemented operations. The computer readable medium may include program instructions, data files, data structures, etc. alone or in combination. Program instructions recorded on the media may be those specially designed and constructed for the purposes of the present invention, or they may be of the kind well-known and available to those having skill in the computer software arts. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks, and magnetic tape, optical media such as CD-ROMs, DVDs, and magnetic disks, such as floppy disks. Magneto-optical media, and hardware devices specifically configured to store and execute program instructions, such as ROM, RAM, flash memory, and the like. Examples of program instructions include not only machine code generated by a compiler, but also high-level language code that can be executed by a computer using an interpreter or the like.

While specific embodiments of the present invention have been described so far, various modifications are possible without departing from the scope of the present invention. Therefore, the scope of the present invention should not be limited to the described embodiments, but should be defined not only by the claims below, but also by those equivalent to the claims.

300: financial automation equipment

310: identifier assignment unit

320: code allocation unit

330: code storage unit

340: disability guidance

350: fault detection sensor

Claims

An identifier provider for assigning a large classification identifier to the device in consideration of the group attribute of the device;

A code allocator for allocating a failure code including the assigned major classification identifier;

A code storage unit corresponding to the device and storing the allocated failure code; And

In response to the occurrence of a failure, a failure guide unit for extracting a failure code corresponding to the device in which the failure occurs from the code storage unit, and outputs the extracted failure code through a screen.

Automatic financial equipment comprising a.

The method of claim 1,

The identifier providing unit,

Give a classification classification identifier to the device in consideration of the fault location attribute of the device,

The code allocation unit,

And an error code including the assigned middle classification identifier together with the large classification identifier.

The method of claim 1,

The identifier providing unit,

Give a small classification identifier to the device in consideration of the failure type attribute of the device,

The code allocation unit,

And a disability code including the assigned small classification identifier together with the large classification identifier.

The method of claim 1,

The identifier providing unit,

And a major classification identifier having n digits (where n is a natural number) to the device.

The method of claim 1,

When a selection input occurs for the output failure code,

The disability guide unit,

And outputting failure processing information stored in the code storage unit through the screen in response to the selected input failure code.