KR20080110476A

KR20080110476A - Telephone interpretation system and method thereof

Info

Publication number: KR20080110476A
Application number: KR1020080042200A
Authority: KR
Inventors: 주영천; 채진석
Original assignee: (주) 유어넷; 주영천
Priority date: 2007-06-15
Filing date: 2008-05-07
Publication date: 2008-12-18

Abstract

A telephone interpreting system and a method for providing an interpreting service during an international call are provided to perform an international call conveniently and provide an interpreting service during an international call. A user terminal part(100) connects to an ARS in which a user uses the interpreting connection number of the interpreting card and is connected to the communications network. An ARS(220) inputs an authentication number of an interpreting card from a user terminal part. A settlement part compares the authentication number of an interpreting card with interpreting card database. An interpretation server(200) includes an interpreter connection part(240) connecting the interpreter translating the language.

Description

Telephone interpretation system and method {TELEPHONE INTERPRETATION SYSTEM AND METHOD THEREOF}

The present invention relates to a telephone interpreting system and method, and more particularly, a user, an interpreter, and a third party to be connected to a conference call function using an interpreter card having an interpreter access number written on a general international telephone prepaid card. The present invention relates to a telephone interpretation system and method that can be provided with real-time interpretation during international calls because the three parties can make calls simultaneously.

As international exchanges are actively conducted, the number of calls or conversations with foreigners in other languages is increasing. Accordingly, an interpreter means for smooth communication with foreigners is required.

As an interpreting means for communicating with foreigners, the "voice interpretation service method and voice interpretation server" of Korean Patent Publication No. 2002-0030693 translates when a voice is transmitted to a voice interpretation server using a mobile internet access service. A method is disclosed for causing a voiced voice to be returned to a user's phone.

However, the voice interpretation method has the advantage that the user can conveniently provide the interpretation service through the voice interpretation server regardless of the time and place using the designated terminal, but rent or separately purchase a terminal for the interpretation service from the operator Since it is a one-way interpretation service between the terminal user and the voice interpretation server, there is a problem that it is not suitable as a means of communication with foreigners in remote areas.

According to the present invention for solving this problem, when a user having an interpreter card is connected to an automatic answering system using an interpreter access number, a three-way call is connected to an interpreter and connected to a third party who wants to call using a conference call function. Since it is made, the interpretation is made in real time during international calls, and the object of the present invention is to provide a more convenient international telephone interpretation system and method.

The present invention is to solve the problems of the prior art made as described above, the present invention is a telephone interpretation system in which a user receives an interpretation service from an interpreter connected to a communication network using an interpretation card, the user interprets the interpretation card A user terminal for accessing an automatic answering system connected to a communication network using an access number; An automatic answering system for receiving the authentication number of the interpreter card from the user terminal, an interpreter connection unit for comparing the interpreter card authentication number with an interpreter card database, a payment unit for payment of the interpreter price, and an interpreter to interpret the language; Interpreting server comprising a; A third party terminal which is connected to the user terminal by a third party to which the user wants to talk; And a translation service terminal connected to the user terminal through a communication network and connected to a third party terminal so that an interpreter simultaneously interprets the conversation between the user of the user terminal and a third party of the third party terminal. Characterized in that.

Here, the interpreter card, the international access number for performing the international access prepaid card function and the interpreter access number is described, as well as the international phone to receive the interpretation can be a general international telephone call, or selected by a plurality of languages A number of interpreter access numbers are described, and the user can select and access an interpreter access number corresponding to a desired language, and the user terminal, interpreter terminal, and third party terminal, general telephone, mobile The telephone, the Internet phone WiFi-Phone or IP-Phone, PBX or IP-PBX is characterized in that the selected one of the Internet phone WiFi-Phone or IP-Phone, the interpreter terminal, the user terminal waiting for the call After the call is set to the third party's terminal using the conference call function, the call forwarding function is used to make a regular call, mobile phone, and the Internet. It is desirable to be able to switch to the selected one of the telephones.

In addition, the present invention is a telephone interpretation method in which a user is provided an interpreter service from an interpreter connected to a communication network using an interpreter card, the user using an interpreter access number of the interpreter card to the automatic answering system connected to the communication network from the user terminal An automatic response system connection step of connecting; An authentication number input step of receiving an authentication number of an interpreter card in the automatic answering system; An interpretation price settlement step in which the interpretation price is settled by comparing the authentication number of the interpretation card and the interpretation card database in the payment unit of the interpretation server; Interpreter connection step of connecting the interpreter to interpret the language in the interpreter connection unit of the interpreter server; After connecting to the user terminal through the communication network in the interpreter terminal unit, the third party terminal connection step connected to the third party terminal; And a simultaneous interpretation step in which an interpreter interprets the contents of the user terminal and the third party terminal at the same time.

According to the present invention, a user, a third party that the user wants to talk to, and an interpreter who simultaneously interprets the user and the third party's call contents are connected by using the conference call function, so that the three-way call is made. Interpretation is made in real time, and has the advantage of making international calls more convenient.

In addition, the interpreter terminal has an incoming call switching function so that it can be switched to one selected from a general telephone, a mobile telephone, or an internet telephone, so there is no space limitation, so that the interpreter waits in a certain interpreter room for interpretation. Or, even after moving, it is possible to interpret and work from home.

In addition, since an interpreter access number is assigned to an international calling card, an international call can be used when an interpreter is not desired, and an interpreter access number can be used to interpret at the same time.

1 is a block diagram of a telephone interpretation system according to an embodiment of the present invention, Figure 2 is a block diagram of a general international telephone prepaid card, Figure 3 is a block diagram of an interpretation card in the telephone interpretation system according to an embodiment of the present invention 4 is a block diagram of an interpretation card in the telephone interpretation system according to another embodiment of the present invention.

Telephone interpretation system according to the present invention is a system that the user receives the interpretation from the interpreter connected to the communication network using an interpreter card, the user terminal 100, automatic answering system 220 and the payment unit (not shown) and the interpreter connection unit An interpreter server 200 including a 240, a third party terminal (not shown) and an interpreter terminal 300 is configured to include.

Here, the user terminal 100, the interpretation server 200, the third party terminal (not shown), the interpreter terminal 300 is a communication network including a voice over Internet Protocol (VoIP) gateway 400 is connected to each other.

Referring to FIG. 2, a general international prepaid card 10 is a card for paying a certain amount of cash in advance and paying within the face value. The international telephone prepaid card 11 described in the international prepaid card 10 is purchased. Enter the access to the service provider providing the international telephone exchange system, enter the authentication code (12) and enter the other party's telephone number along with the country code of the party to make international calls and then make international calls. However, if the language does not speak during international calls, an interpreter is required. Therefore, the present invention adds an interpreter access number to an international telephone prepaid card to make an international call more conveniently while receiving an interpreter in real time while making an international call.

As shown in FIG. 1, the user terminal 100 connects to the automatic answering system 220 connected to the communication network 400 using the interpreter access number 111 of the interpreter card 110.

Here, the interpreter card 110, along with the international telephone access number 113 to perform the function of the general international prepaid card described above, the interpretation access number 111 and the authentication number 112 to provide an interpretation service It is described.

Referring to FIG. 3, the interpreter card 110 includes an interpreter access number 111 for providing an interpreter service of a specific country language, and ARS language selection, authentication number (PIN-No) 112, and the like. It is. The interpreter access number 111 is described in the English translation access number can be provided with the service to interpret English, ARS language can be selected by the ARS language used in the interpretation. Authentication number 112 is a unique number that can confirm the validity, balance, etc. of the interpreter card 110, and other customer center number, expiration date, management number, sales amount is displayed.

When making an international call requiring an interpreter, the interpreter access number 111 can be dialed, and an interpreter is connected with the other party who wants to make an international call. . In addition, when making a general international call that does not require an interpreter, enter the international telephone access number 113 to make a phone call, then enter an authentication number and enter a phone number with the other country to make an international call.

In addition, as illustrated in FIG. 4, the interpreter card 110a includes a plurality of interpreter access numbers 111 selected for a plurality of languages, so that the user can select and access an interpreter access number corresponding to a desired language. have. The interpreter card 110a has a plurality of interpreter access numbers 111 for each language such as English interpreter, Japanese interpreter, and Chinese interpreter. This allows the user to select a language such as English, Japanese, Chinese, etc., to be interpreted by calling an interpreter access number of the selected language. Therefore, a user can purchase one interpreter card 110, select a language to be interpreted when making an international call, and receive an interpreter of several languages.

Next, as shown in FIG. 1, the interpreter server 200 includes an automatic response system (ARS) 220, a payment unit (not shown), and an interpreter connection unit 240.

Interpretation server 200 is installed at the service site for the telephone interpretation system of the present invention, including the automatic answering system 220, payment unit (not shown), interpreter connection unit 240, the interpreter card 110 It controls and manages a series of processes and operations that provide interpretation services to purchased users.

The automatic response system 220 receives the authentication number 112 of the interpretation card 110 from the user terminal 100.

First, when a user calls the interpreter access number 111 with the interpreter card 110 purchased from the user terminal 100, the automatic response system 220 of the interpreter server 200 is connected. The automatic answering system 220 stores various kinds of information in voice in a memory device and automatically delivers information desired by a user. The automatic response system 220 requests the input of the authentication number 112 to the user terminal 100, the user of the user terminal 100 inputs the authentication number 112 of the interpretation card 110. .

The payment unit (not shown) compares the authentication number 112 of the interpreter card 110 and the information entered in the interpretation card database to pay the interpretation fee.

If the PIN (No. 112) of the interpreter card 110 is inputted, the interpreter price is compared by comparing the interpreter card database in which the authentication number 112 of the interpreter card 110 and the information of the interpreter card are input. Make a payment

The interpreter card database stores information such as authentication number, management number, expiration date, payment history, balance of the interpreter card, and when the user enters the authentication number 112 of the interpreter card 110, the authentication number ( The interpreter card 110 corresponding to 112 is inquired in the interpreter card database. After querying the interpreter card database to inform the user of the usage time, payment history, balance, etc. through the automatic response system 220, and the current payment number 112 of the interpreter card 110 in the payment unit Make a payment for the remaining balance. This means that after the user inputs the authentication number 112 of the interpreter card 110, an interpreter who will be described later provides an interpreter and the sum of money until the call is ended adds up the payment at the settlement unit and the interpreter card database is used. The information of the interpretation card is updated, and informs the user of the usage time, payment history, balance, etc. to the present of the interpretation card 110 through the automatic response system 220. That is, the payment unit automatically calculates the rate differently for the time the user talks.

Interpreter connection unit 240 connects the interpreter to interpret the language. That is, it connects the interpreter to interpret the language corresponding to the interpreter access number 111 connected from the user terminal 100.

The interpreter connection unit 240 has a database for a number of interpreters to interpret the language of a specific language, such as English interpreter, Japanese interpreter, Chinese interpreter, so it is appropriate to interpret the language corresponding to the user's interpreter access number 111 It serves as a translator.

A third party terminal (not shown) is connected to a third party that the user of the user terminal 100 wants to talk to, the user terminal 100 is connected, and the interpreter terminal 300 is a user terminal An interpreter who interprets the contents of the call between 100 and the third party terminal (not shown) is connected.

First, when the user terminal 100 enters the interpreter access number 111 and the authentication number 112, the interpreter server 200 is connected to the interpreter terminal 300 to which an appropriate interpreter is connected.

Accordingly, the interpreter terminal unit 300 is connected to the user terminal unit 100 through the communication network 400, and sets the user terminal unit 100 to the call waiting function. And, the interpreter terminal unit 300 is connected to the third party terminal (not shown) that the user wants to talk using the conference call function, the user terminal 100 and the interpreter terminal 300, the third party The terminal (not shown) is connected to make a three-way call. Therefore, the interpreter of the interpreter terminal unit 300 interprets in real time the contents of the call made by the user terminal 100 and the third party terminal (not shown).

The user terminal 100, the interpreter terminal 300 and the third party terminal (not shown), a general phone, a mobile phone, an Internet phone via WiFi-Phone or IP-Phone, PBX or IP-PBX It is preferably one selected from the Internet phone WiFi-Phone or IP-Phone.

In addition, the communication network 400 accommodates a general wired telephone network, a mobile telephone network, an Internet network that accommodates a general H.232 G / K or SIP method, and the user terminal 100, the communication server 200, Interpreter terminal 300, and serves to connect the third party terminal (not shown). In addition, the communication network includes a VoIP gateway, has a circuit-switched network access function and an IP-based network access function of the existing wired PSTN and wireless PCS, and is a gateway for relaying signal data and media data between the circuit-switched network and the IP network. It plays a role and is not limited to this.

Therefore, the user terminal 100, the interpreter terminal 300 and the third party terminal (not shown) is a general phone 101, mobile phone 102, Internet phone WiFi-Phone 103 or IP- It is converted into a voice packet through the communication network 400 using one selected from the phone 104, the PBX 105, or the WiFi-Phone 106 or the IP-Phone 107, which is an Internet phone via the IP-PBX. You can talk to each other by voice.

The interpreter terminal unit 300 is preferably equipped with an incoming call switching function can be switched to a selected one of a general phone, a mobile phone, an Internet phone. Therefore, it is possible to work in the designated interpreter terminal 300, and at the same time can be switched to one selected from the general phone, mobile phone, Internet phone using the call forwarding function, it is also possible to work from home.

The telephone interpretation system configured as described above may be implemented in the following manner.

5 is a flowchart of a telephone interpretation method according to an embodiment of the present invention.

As shown, automatic response system connection step (S110), authentication number input step (S120), interpretation payment settlement step (S130), interpreter connection step (S140), third party terminal connection step (S150), simultaneous interpretation A step S160 is performed.

First, the user connects to the automatic answering system 220 connected to the communication network 400 from the user terminal 100 using the interpreter access number 111 of the interpretation card 110 (S110).

When the user dials an interpreter access number 111 of a language that the user wants to provide an interpreter of the interpreter card 110 through the user terminal 100 and accesses the automatic answering system 220, the automatic answering system 220 A message prompting you to select an ARS language and enter an authorization number is displayed.

Next, the user inputs the authentication number in the user terminal 100 according to the guidance of the automatic response system 220, the automatic response system 220 receives the authentication number 112 of the interpretation card 110. (S120).

And, in the payment unit of the interpretation server 200 through the comparison of the authentication number 112 and the interpretation card database of the interpretation card 110, the interpretation price is settled (S130).

Next, the interpreter connects the interpreter to interpret the language selected by the interpreter connection unit 240 of the interpreter 200 (S140). Here, the interpreter connection unit 240 of the interpreter server 200 is connected to the interpreter terminal unit 300 is connected to the interpreter. Interpreter connection unit 240 has a database of a number of interpreters to interpret a specific language, the interpreter terminal by searching for the appropriate interpreter to interpret the language corresponding to the interpreter access number 111 connected to the automatic answering system 220 (300) serves to connect.

Next, after being connected to the user terminal 100 through the communication network 400 in the interpreter terminal unit 300, it is connected to the third party terminal (S150).

The user terminal unit 100 is connected to the interpreter terminal unit 300 through the interpreter connection unit 240 of the interpreter server 200, the interpreter terminal unit 300 through the communication network 400 the user terminal unit ( Connected to 100). And the interpreter terminal 300 sets the user terminal 100 to the call waiting function.

And, the interpreter terminal unit 300 is connected to the third party terminal that the user wants to talk using the conference call function, the user terminal 100, the interpreter terminal 300, the third party terminal is connected 3 There is a conference call.

Finally, the interpreter of the interpreter terminal unit 300 receives the interpretation in real time by simultaneously interpreting the contents of the user terminal 100 and the third party terminal.

Since the user terminal 100, the interpreter terminal 300, and the third party terminal (not shown) is connected to the three-way call, the user terminal 100 and the third party terminal (not shown) The interpreter of the interpreter terminal unit 300 interprets the contents of the call in real time, and the user calls the third party while listening to the contents of the interpreter, so that the international call can be made more easily.

It is apparent to those skilled in the art that the present invention is not limited to the embodiments described and that various modifications and variations can be made without departing from the spirit and scope of the invention. Therefore, such modifications or variations will have to belong to the claims of the present invention.

1 is a block diagram of a telephone interpretation system according to an embodiment of the present invention.

2 is a block diagram of a general international prepaid card.

3 is a block diagram of an interpretation card in the telephone interpretation system according to an embodiment of the present invention.

4 is a block diagram of an interpretation card in the telephone interpretation system according to another embodiment of the present invention.

100: user terminal 110: interpretation card

111: interpreter access number 112: authentication number

113: international telephone access number 200: interpretation server

220: automatic answering system 240: interpreter connection

300: interpreter terminal 400: communication network

Claims

In the telephone interpretation system where the user is provided an interpreter service from an interpreter connected to the communication network using an interpreter card,

A user terminal for accessing the automatic answering system connected to the communication network using the interpreter access number of the interpreter card;

An automatic answering system for receiving the authentication number of the interpreter card from the user terminal, an interpreter connection unit for comparing the interpreter card authentication number with an interpreter card database, a payment unit for payment of the interpreter price, and an interpreter to interpret the language; Interpreting server comprising a;

A third party terminal which is connected to the user terminal by a third party to which the user wants to talk; And

An interpreter terminal unit connected to the user terminal unit through a communication network and then connected to a third party terminal unit, so that an interpreter simultaneously interprets a conversation between a user of the user terminal unit and a third party of the third party terminal unit;

Telephone interpreter system comprising a.

The method of claim 1,

The interpreter card,

Interpretation access numbers and international dialing numbers that perform prepaid international calling prepaid cards are listed so that you can make general international phone calls as well as international calls provided for interpretation, or have multiple interpreting access numbers selected for multiple languages. Is characterized in that the user can select and access the interpreter access number corresponding to the desired language,

The user terminal, the interpreter terminal and the third party terminal,

It is characterized in that the selected one of the general phone, mobile phone, Internet phone WiFi-Phone or IP-Phone, PBX or Internet phone via IP-PBX, WiFi-Phone or IP-Phone,

The interpreter terminal,

The user terminal is set to the call waiting function and then connected to the third party terminal using the conference call function, and the incoming call switching function is enabled to switch to a selected one of a normal phone, a mobile phone, and an internet phone. Telephone interpreter system.

In the telephone interpretation method where the user is provided an interpreter service from an interpreter connected to the communication network using an interpreter card,

An automatic response system access step of connecting the automatic response system connected to the communication network from the user terminal by using the interpretation access number of the interpretation card;

Authentication number input step of receiving the authentication number of the interpretation card in the automatic response system;

An interpretation price settlement step in which the interpretation price is settled by comparing the authentication number of the interpretation card and the interpretation card database in the payment unit of the interpretation server;

Interpreter connection step of connecting the interpreter to interpret the language in the interpreter connection unit of the interpreter server;

A third party terminal connection step connected to the user terminal unit through a communication network at an interpreter terminal unit and then connected to a third party terminal unit; And

Simultaneous interpretation step for simultaneous interpretation by the interpreter of the interpreter terminal of the contents of the user terminal and the third party terminal;

Telephone interpretation method comprising a.

The method of claim 3, wherein

The interpreter card,

It has an interpreter access number and an international call number that performs the function of a general international prepaid card. In addition to international calls provided for interpretation, a general international call can be made or multiple interpreter access numbers are selected for a number of languages. It is characterized in that the user can access by selecting an interpreter access number corresponding to the desired language,

The user terminal, the interpreter terminal and the third party terminal,

The interpreter terminal,

The user terminal is set to the call waiting function and then connected to the third party terminal using the conference call function, and the incoming call switching function is enabled to switch to a selected one of a normal phone, a mobile phone, and an internet phone. Telephone interpretation method.

Interpretation access numbers and international dialing numbers that perform prepaid international calling prepaid cards are listed so that you can make general international phone calls as well as international calls provided for interpretation, or have multiple interpreting access numbers selected for multiple languages. A user terminal which accesses an automatic answering system connected to a communication network by using an interpreter access number of an interpreter card, characterized in that the user can select and access an interpreter access number corresponding to a desired language;

Authentication of the interpreter card from the user terminal, characterized in that the selected one of the general phone, mobile phone, Internet phone WiFi-Phone or IP-Phone, WiFi-Phone or IP-Phone Internet phone via IP-PBX An interpreter server comprising: an automatic answering system for receiving a number, an interpreter for comparing the authentication number of the interpreter card with an interpreter card database, a payment unit for which an interpreter payment is settled, and an interpreter for connecting an interpreter to interpret the language;

A third party that a user wants to talk to is connected and connected to the user terminal, and WiFi-Phone or IP, which is a general telephone, a mobile phone, or an Internet phone via an IP-Phone, a PBX or an IP-PBX. A third party terminal, characterized in that the selected one of the Phone; And

Connected to the user terminal through a communication network and then connected to a third party terminal, an interpreter simultaneously interprets the conversation between the user of the user terminal and the third party of the third party terminal, and the user terminal waits for a call. After the conference call is set up, it is connected to the third party terminal by using the conference call function, and the call forwarding function can be switched to one of the general phone, mobile phone and internet phone. Interpreter terminal, characterized in that the selected one of the Internet phone via WiFi-Phone or IP-Phone, PBX or IP-PBX WiFi-Phone or IP-Phone, including, the user to the communication network using an interpreter card In the telephone interpreting method of the telephone interpreting system provided interpretation services from a connected interpreter,

An authentication number input step of receiving a selection of a language from the automatic answering system and receiving an authentication number of an interpreter card;

Simultaneous interpretation step of the interpreter at the same time interpreted by the interpreter terminal of the user terminal and the content of the third party terminal; telephone interpreting method comprising a.