KR20060087617A - Corporate performance management model for business process innovation - Google Patents

Corporate performance management model for business process innovation Download PDF

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KR20060087617A
KR20060087617A KR1020050008298A KR20050008298A KR20060087617A KR 20060087617 A KR20060087617 A KR 20060087617A KR 1020050008298 A KR1020050008298 A KR 1020050008298A KR 20050008298 A KR20050008298 A KR 20050008298A KR 20060087617 A KR20060087617 A KR 20060087617A
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performance
work
business
activity
innovation
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박무완
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(주)지이피
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    • E—FIXED CONSTRUCTIONS
    • E01—CONSTRUCTION OF ROADS, RAILWAYS, OR BRIDGES
    • E01F—ADDITIONAL WORK, SUCH AS EQUIPPING ROADS OR THE CONSTRUCTION OF PLATFORMS, HELICOPTER LANDING STAGES, SIGNS, SNOW FENCES, OR THE LIKE
    • E01F9/00—Arrangement of road signs or traffic signals; Arrangements for enforcing caution
    • E01F9/60—Upright bodies, e.g. marker posts or bollards; Supports for road signs
    • E01F9/604—Upright bodies, e.g. marker posts or bollards; Supports for road signs specially adapted for particular signalling purposes, e.g. for indicating curves, road works or pedestrian crossings
    • E01F9/615—Upright bodies, e.g. marker posts or bollards; Supports for road signs specially adapted for particular signalling purposes, e.g. for indicating curves, road works or pedestrian crossings illuminated
    • E01F9/617—Illuminated or wired-up posts, bollards, pillars or like upstanding bodies or structures for traffic guidance, warning or control
    • E—FIXED CONSTRUCTIONS
    • E01—CONSTRUCTION OF ROADS, RAILWAYS, OR BRIDGES
    • E01F—ADDITIONAL WORK, SUCH AS EQUIPPING ROADS OR THE CONSTRUCTION OF PLATFORMS, HELICOPTER LANDING STAGES, SIGNS, SNOW FENCES, OR THE LIKE
    • E01F9/00—Arrangement of road signs or traffic signals; Arrangements for enforcing caution
    • E01F9/60—Upright bodies, e.g. marker posts or bollards; Supports for road signs
    • E01F9/604—Upright bodies, e.g. marker posts or bollards; Supports for road signs specially adapted for particular signalling purposes, e.g. for indicating curves, road works or pedestrian crossings
    • E01F9/608—Upright bodies, e.g. marker posts or bollards; Supports for road signs specially adapted for particular signalling purposes, e.g. for indicating curves, road works or pedestrian crossings for guiding, warning or controlling traffic, e.g. delineator posts or milestones
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F21—LIGHTING
    • F21S—NON-PORTABLE LIGHTING DEVICES; SYSTEMS THEREOF; VEHICLE LIGHTING DEVICES SPECIALLY ADAPTED FOR VEHICLE EXTERIORS
    • F21S9/00—Lighting devices with a built-in power supply; Systems employing lighting devices with a built-in power supply
    • F21S9/02—Lighting devices with a built-in power supply; Systems employing lighting devices with a built-in power supply the power supply being a battery or accumulator
    • F21S9/03—Lighting devices with a built-in power supply; Systems employing lighting devices with a built-in power supply the power supply being a battery or accumulator rechargeable by exposure to light
    • F21S9/032—Lighting devices with a built-in power supply; Systems employing lighting devices with a built-in power supply the power supply being a battery or accumulator rechargeable by exposure to light the solar unit being separate from the lighting unit

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Abstract

탈산업사회에서 지식정보화 사회로의 패러다임 전환에 따라 기업의 가치를 평가하는데 있어서 대변혁이 이루어지고 있다. 과거 산업시대에 GM , DuPont , Matsushita , GE와 같은 회사들은 재무적, 물리적 자본의 효율적인 배분을 촉진시키고 모니터하기 위한 재무적인 통제 시스템을 개발하였다.The paradigm shift from post-industrial society to knowledge-information society is revolutionizing the evaluation of corporate value. In the past, companies such as GM, DuPont, Matsushita and GE have developed financial control systems to facilitate and monitor the efficient allocation of financial and physical capital.

이러한 재무적인 통제시스템은 20세기말 정보시대의 출현에 따라 산업시대의 단순한 재무적, 물리적인 유형 자산들을 관리하는 것만으로는 지속적인 경쟁우위를 획득할 수가 없는 것으로 인식하게 되었다. 특히 정보시대의 제조부문(회사)보다는 정부/금융 및 서비스부문(회사)들에 있어서 더욱 더 혁명적으로 그 필요성이 크게 나타나고 있다.With the emergence of the information age at the end of the 20th century, this financial control system was recognized as the management of simple financial and physical tangible assets in the industrial age could not achieve a sustainable competitive advantage. Especially in the information age manufacturing sector (company) rather than in the government / finance and services sector (company), the need is more revolutionary.

정보시대의 환경에서는 정부/금융/서비스 부문이냐 제조/기업회사냐를 불문하고 경쟁에서 이기기 위한 새로운 역량이 요구되고 있으며, 어떤 조직, 기업이건 그들의 유형, 무형자산을 동원하고 활용하는 업무혁신 전략에 따른 전사적 업무수행체계(WBS : Work Breakdown Structure)를 설계하여 성과측정지표를 수립하고 이를 수행하기 위한 전략적인 Action Item으로 업무수행 활동(Activity)을 실시간으로 실적 데이터로 구축하고, 통합된 데이터를 중심으로 업무수행 활동(Activity)의 성과/결과를 평가. 개선하며, 지속적인 Plan_Do_See를 통해 계속적으로 업무혁신 성과관리를 발전시키려는 노력이 물리적인 유형 자산에 투자하고 관리하는 능력보다 훨씬 더 결정적인 성공요인이 되고 있다.In the information age, new capabilities are needed to win the competition, whether in the government, finance, or service sectors, as well as in manufacturing and business firms, and any organization, company, or business innovation strategy that mobilizes and utilizes their tangible and intangible assets. As a strategic action item for designing performance measurement indicators by designing a company-wide work breakdown structure (WBS) and implementing them, the activity performance is constructed as real-time performance data, and the integrated data Evaluate the performance / results of an activity. Efforts to continuously improve work innovation performance management through continuous Plan_Do_See are far more critical than their ability to invest and manage physical property.

Extended CPM(Corporate Performance Management)을 지향하는 정부, 금융 및 기업의 업무혁신 성과관리 비즈니스모델은The government, finance and corporate business innovation performance management business model that aims for Extended Corporate Performance Management (CPM)

기업의 성과를 이끌어내는 측정방법을 위한 BSC( Balanced Score Card) 컨설팅 단계에서, 기업이 추구해야할 비전(Vision)을 위해 외부 환경 변화와 내부 자사 능력의 요인을 분석한 후 기업의 경영 및 업무혁신 전략을 수립하고, 핵심성공요인(CSF : Critical Success Factor)을 도출한 후, 이를 수행하고 평가 측정할 전략적 핵심성과 측정지표(KPI : Key Performance indicator)를 정의하여 ,1차, 2차 KPI 지표를 설계하고;.In the BSC (Balancing Score Card) consulting stage for measurement methods that lead to the performance of the company, the company analyzes the factors of external environment change and internal company capability for the vision that the company should pursue, After establishing a critical success factor (CSF) and defining key performance indicators (KPIs) for performing and evaluating them, design primary and secondary KPI indicators. and;.

업무혁신 구축 단계에서는 업무혁신 및 패키지 설치/교육을 실시하며, 수행 조직/조직원 분류체계도(OBS), 수행 직무/업무 분류체계도(FBS), 수행 프로세스/과제/활동 분류체계도(PBS)를 중심으로 전사적 업무수행체계(WBS : Work Breakdown Structure)를 설계하고 , Workpackage라는 3차원 공간좌표상의 단위 업무수행 활동(Activity) 및 속성정보 분류체계도에 대한 정성적/정량적, 정형적/비정형적인 실적 데이터를 시간과 비용, 품질 등 다양한 측면에서 실시간적으로 축적하며;.In the phase of job innovation construction, work innovation and package installation / training are carried out, performance organization / organization classification system (OBS), performance job / task classification system (FBS), performance process / task / activity classification system (PBS) We design a company-wide work breakdown structure (WBS) and focus on qualitative, quantitative, formal and atypical information on the system of activity activity and attribute information classification in 3D spatial coordinates called Workpackage. Accumulate performance data in real time in various aspects including time, cost and quality;

인텔리전트 포털 구축 단계에서는 포털 및 패키지 교육을 설시하고 개인 및 주제별 나만의 인텔리전트 포탈을 설계하고, 기업 내/외부의 수직적, 수평적 프로세스 협업(Collaborate) 체계와 업무 수행 활동에 필요한 정보조회 개념검색, 인공지능 분류체계, 유사 관련 자료 수집을 위한 인텔리전트 포털을 구축하여 수행 활동 과제별 추적관리(Case Tracking), 프로세스의 혁신(Process Innovation), 지속적인 활동의 개선(Activity Improvement) 사항을 측정(Monitoring)하고, 업무혁신 활동을 분석. 평가, 개선할 수 있는 개인화된 Knowledge Base의 Intelligent Portal을 제공하고;In the intelligent portal construction phase, portal and package education is provided, designing individual and thematic intelligent portals, and information search concept search and artificial intelligence necessary for vertical and horizontal process collaboration system and business execution activities inside and outside the enterprise. Build an intelligent taxonomy and intelligent portals for collecting similar data to monitor case tracking, process innovation, and activity improvement. Analyze work innovation activities. Provide an Intelligent Portal with a personalized Knowledge Base that can be evaluated and improved;

성과관리 측정단계에서는 업무혁신 모델과 인텔리전트 포탈을 통하여 핵심 업무활동을 실시간으로 측정, 분석하고 평가할 수 있도록 활동기준원가/경영관리(ABC/M), 가치창조경영(VBM) 및 비전과 업무혁신 전략에 따른 고객 관점, 내부 프로세스 관점, 학습 및 성장 관점과 기존의 Legacy 시스템에서 제공하는 재무 관점에서의 성과평가관리(BSC)등 업무혁신전략 기법을 적용하여 전사적으로 통합된 업무혁신 성과관리 비즈니스 모델과 솔루션(BPF : Business Performance Fusion)을 제공하여 기업의 업무혁신 전략에 반영함으로써, 보다 더 확장된 기업성과관리(e_CPM : Extended Corporate Performance Management)를 구현한다.In the performance management measurement stage, activity-based cost / business management (ABC / M), value creation management (VBM), and vision and business innovation strategies to measure, analyze and evaluate key business activities in real time through business innovation models and intelligent portals. Business innovation performance management business model integrated with enterprise innovation strategy by applying business innovation strategy techniques such as customer perspective, internal process perspective, learning and growth perspective, and financial evaluation performance (BSC) provided by existing legacy system. By providing a solution (BPF: Business Performance Fusion) to reflect on the company's business innovation strategy, the company implements Extended Corporate Performance Management (e_CPM).

[색인어][Index]

- Work Package : 단위업무 수행활동(Activity(x,y,z)) 및 속성분류 체계-Work Package: Unit work performance activities (Activity (x, y, z)) and attribute classification system

- WBS : Work Breakdown Structure 전사적 업무 수행 체계WBS: Work Breakdown Structure

(업무수행체계는 다음과 같은 데이터 모델이 존재함)(There is the following data model for work performance system)

- 수행 조직/조직원 분류체계도(OBS)-Organization / member classification system (OBS)

- 수행 기능/업무/직무 분류체계도(FBS)-Function / task / job taxonomy (FBS)

- 수행 활동/프로세스/과제 분류체계도(PBS)Performance Activity / Process / Task Classification System (PBS)

-

Figure 112005501294932-PAT00014
: 3차원 공간상 업무수행활동 조화함수-
Figure 112005501294932-PAT00014
: Harmony function of work performance activity in 3D space

- BPF : Business Performance Fusion-BPF: Business Performance Fusion

- e_CPM : extended Corporate Performance Managemente_CPM: extended Corporate Performance Management

- BI : Business Intelligence 비즈니스 지식/지능-BI: Business Intelligence Business Knowledge / Intellect

- SEM : Strategy Enterprise Management 전략적 기업 경영관리-SEM: Strategy Enterprise Management

- BSC : Balanced Score Card 균형 잡힌 성과측정 기록표-BSC: Balanced Score Card Balanced Scorecard

- ABC/M ; Activity Based Costing/Management 활동기준원가/경영관리ABC / M; Activity Based Costing / Management

- VBM : Value Based Management 가치창조경영-VBM: Value Based Management

- RTE : Real Time Enterprise 실시간 기업(데이터 처리)-RTE: Real Time Enterprise Real Time Enterprise (Data Processing)

- 수평적/수직적 협업(Collaborate) 체계Horizontal / Vertical Collaborate System

- KPI : Key Performance indicator 핵심성과지표-KPI: Key Performance Indicator Key Performance Indicator

Description

Extended CPM(Corporate Performance Management)을 지향하는 정부, 금융 및 기업의 업무혁신 성과관리 비즈니스모델{Corporate Performance Management Model for Business Process Innovation}Corporate Performance Management Model for Business Process Innovation for Government, Finance, and Enterprises Pursuing Extended CPM (Corporate Performance Management)

도1은 업무혁신 성과관리 비즈니스 모델의 단계별 구현 절차1 is a step-by-step implementation procedure of the business innovation performance management business model

도2는 전사적 업무수행체계(WBS)와 업무수행 활동(Activity)의 관계도Figure 2 is a diagram of the relationship between WBS and activity

도3은 업무혁신 성과관리 비즈니스 모델의 구성도3 is a block diagram of the business innovation performance management business model

도4는 업무혁신 성과관리 비즈니스 모델의 위상4 is the phase of business innovation performance management business model

도5는 전사적 업무수행체계(WBS)의 베타 모델5 is a beta model of the enterprise-wide work performance system (WBS).

도6는 업무혁신 활동 측정 및 분석 모델 개념도6 is a conceptual diagram of work innovation activity measurement and analysis model

도7은 VBM, BSC, ABC 등을 활용한 성과평가관리 모형도7 is a model of performance evaluation management using VBM, BSC, ABC, etc.

도8은 정부 업무혁신 성과관리 비즈니스 모델 적용 사례8 is an example of applying the government business innovation performance management business model

본 발명은, 정부, 금융, 기업의 업무혁신(개선) 및 성과평가에 관한 업무혁신 성과관리 비즈니스 모델을 제시하는 것으로서, 전사적 업무수행체계(WBS)를 설계하고, 수행 조직/조직원 분류체계도(OBS)와 수행 기능/업무/직무분류체계도(FBS) 및 수행 활동/프로세스/과제 분류체계도(PBS) 라는 3차원 공간상의 단위업무수행활동(Workpackage :Activity(x(i),y(j),z(k)의 데이터 모델을 가상하여, 이를 기반으로 조직의 모든 업무수행 활동을 시간, 비용, 품질 등 다양한 속성 데이터 측면에서 실시간으로 측정, 분석, 및 개선 활동을 지원하고, 또한 업무수행 활동에 필요한 개인별 지식정보(i_KMS)를 제공하며, 결과적으로 기업의 의사결정과 경영성과를 평가하는 VBM(Value Based Management), ABC/M(Activity Based Costing/Management), BSC(Balanced Score Card) 등을 활용하는 전략적 기업성과관리(CPM : Corporate Performance Management) 시스템에 관한 것이다.The present invention proposes a business innovation performance management business model related to business innovation (improvement) and performance evaluation of governments, finance, and companies. OBS) and performance function / task / job classification scheme (FBS) and performance activity / process / task classification scheme (PBS) in three-dimensional space (Workpackage: Activity (x ( i ), y ( j) Based on the data model of), z ( k ), all of the organization's business activities are supported in real time in terms of various attribute data such as time, cost, and quality, and support business activities. It provides personal knowledge information (i_KMS) necessary for activities, and as a result, Value Based Management (ABB), Activity Based Costing / Management (AB / M), Balanced Score Card (BSC), etc. Corporate performance management using (CPM: Corporate Performance Management) system.

기존의 BSC 성과 평가 방법은 기업(정부, 금융, 제조 등)의 업무혁신 차원에서 볼 때, 첫째 조직 내에서 행해지는 모든 업무수행체계(WBS)와 개인들의 단위 업무수행 활동(Workpackage :Activity(x(i),y(j),z(k))의 고려 없이 수작업인 경우 성과관리 지침 전달에 의하여, 각 관련 팀은 주어진 양식에 의거한 자료작성 및 실적자료를 제출하며, 업무혁신(기획관리)팀은 제출된 자료를 분석하여, 성과 평가하는 방법으로 1회 실시 소용기간은 대략 2 ～ 3개월 소요되어 년 1～2회 정도로 실시되며, 업무혁신활동을 위한 성과평가 보다는 단순히 재무적인 통제시스템 중심의 평가방법을 활용하고 있으며,The existing BSC performance evaluation method is based on the work innovation of a company (government, finance, manufacturing, etc.). First, all WBSs and individual unit work performance activities performed within the organization (Workpackage: Activity (x) In the case of manual work without consideration of ( i ), y ( j ), z ( k )), by sending performance management guidelines, each relevant team submits data preparation and performance data based on the given form, The team conducts one time by analyzing the submitted data and evaluating the performance. The useful period takes about two to three months and takes about once or twice a year. The central evaluation method is used

둘째, 성과평가관리(BSC) 시스템을 도입한 경우에도 예산, 재무, 인사 등 Legacy 시스템에서 생성되는 유형의 정형/ 정량적 데이터를 이용한 기업의 성과평가 방법은 무형의 비정형/ 정성적 데이터를 제대로 반영할 수 없는 데이터의 한계성 때문에 기업의 성과평가의 신뢰성(30%)의 문제점이 많았고, 수작업 방법과 동일 하게 업무혁신 보다는 단순 성과평가관리로 인하여, 조직의 환경변화에 업무혁신(기획관리)팀은 개선된 성과측정지표를 지속적으로 제공하나, 조직 내 관련 팀들은 개선된 성과측정지표에 부합하는 실행 결과를 제공하지 못하여, 전사적으로 환경변화에 적응할 수 있는 지속적인 경쟁 우위를 위한 업무혁신 차원에서의 성과평가는 개선되지 않고 있다Second, even when the BSC system is introduced, the performance evaluation method of a company using the tangible and quantitative data generated from the legacy system such as budget, finance, and human resources should properly reflect intangible atypical and qualitative data. Due to the inherent limitations of data, there were many problems in the reliability of performance evaluation (30%) of the company, and the work innovation (plan management) team improved on the organizational change due to the simple performance evaluation management rather than the work innovation in the same way as the manual method. While continuous performance measurement indicators are continuously provided, relevant teams within the organization cannot provide performance results consistent with improved performance measurement indicators. Is not improving

따라서 본 발명의 목적은 첫째, 조직 전체의 활동을 업무수행체계(WBS : Work Breakdown structure)를 구성하고 Workpackage라는 조직 내에서 3차원 공간상의 업무수행 활동역역에서 발생되는 전 조직원의 모든 단위업무 수행 활동(Workpackage :Activity(x(i),y(j),z(k)) 및 속성 정보를 Knowledgy_Base화 하여 업무 수행 활동 시 발생하는 정량적/정성적, 정형적/비정형적인 데이터를 실시간 처리하고 둘째, 조직 내외부의 수직적(상하 간),수평적(팀간, 구성원 간)의 프로세스 및 정보의 수평적/수직적 협업(Collaborate) 체계를 구축하고 셋째, 조직/원의 수행 활동(Activity)을 시간, 비용, 품질 등 다양한 속성 자료를 분류하고 표준화된 체계를 세우고, 이를 기준으로 실시간으로 측정하여 시간, 비용, 품질 및 장애요인 등을 개선하고, 넷째, 지속적으로 개선된 업무혁신 성과 평가를 VBM(Value Based Management), ABC/M(Activity Based Costing/Management), BSC(Balanced Score Card)등을 활용하여 개인별, 팀별, 부서별, 전사업장별에 대한 보다 더 전략적인 의사결정과 업무 혁신 및 경영성과 평가를 제공하는 확장된 기업성과관리(Extended CPM) 시스템을 구축하여, 실시간으로 업무혁신 성과를 평가하는 모델을 제공함에 있다.Therefore, the purpose of the present invention is to firstly constitute a work breakdown structure (WBS) for the activities of the entire organization, and perform all unit work activities of all the members of the organization occurring in the work performance area in the three-dimensional space within the organization called Workpackage. (Workpackage: Activity (x ( i ), y ( j ), z ( k )) and attribute information are made into Knowledgy_Base to process the quantitative, qualitative, formal and atypical data generated during business activities in real time. Establish a vertical / vertical collaboration system of processes and information in the vertical (up and down) and horizontal (between teams and members) inside and outside the organization. Third, the activities of the organization / members can be analyzed in terms of time, cost, Classify various attribute data such as quality and establish a standardized system and measure it in real time based on it to improve time, cost, quality and obstacles, etc. Fourth, to evaluate continuously improved work innovation performance. More strategic decision-making, business innovation, and business performance by individual, team, department, and all business sites by utilizing Value Based Management (BM), Activity Based Costing / Management (ABM), Balanced Score Card (BSC), etc. An extended CPM system that provides evaluation is provided to provide a model for evaluating performance innovation performance in real time.

업무혁신 성과관리 비즈니스 모델의 도면을 참조하여 본 발명품을 상세히 설명하기로 한다.The invention will be described in detail with reference to the drawings of the business innovation performance management business model.

도1 은 본 발명품인 업무혁신 성과관리 비즈니스 모델을 구현하는 단계별 구현 절차로서 전 조직/원의 단위업무수행 활동을 수학적인 정보 추출(IE : Information Extraction)에 의한 데이터의 개념화(Concept) 단계와, 이를 구현하는 형상화(Configuration) 단계, 커스터마이징(Customizing) 단계와 구현(Construction) 단계가 있다. 1 is a step-by-step implementation procedure for implementing the work innovation performance management business model of the present invention, the concept of data by mathematical information extraction (IE), There are a configuration phase, a customization phase, and a construction phase to implement this.

1단계로서 전사적 업무수행체계(WBS : Work Breakdown structure)를 구성하고, 조직 내 3차원 공간상의 업무수행활동(Activity)의 최소 작업 단위인 Workpackage( :Activity(x(i),y(j),z(k)) 결과를 정량적, 정성적 데이터로 추출하여, 이를 기반으로 수행 활동의 유형별 속성 정보와 측정 데이터를 데이터베이스화 하여, 정부, 금융 및 일반 기업의 업무혁신 비즈니스 모델을 개념화하고 형상화하여 업무혁신 성과관리 Business Model 을 제시하는 데 있으며;As a first step, it constructs a company-wide work breakdown structure (WBS), and includes Workpackage (: Activity (x ( i ), y ( j ), z ( k )) The results are extracted as quantitative and qualitative data, and based on them, attribute information and measurement data for each type of activity are databased to conceptualize and shape business innovation business models of government, finance and general companies. To present an innovation performance management business model;

2단계에서는 이를 통해 정부, 기업, 금융 분야 등, 모든 조직의 업무수행활동(Activity)을 커스터마이징하여 업무혁신 전략을 구현할 수 있도록 성과 관리시스템의 수행방법론을 개발 시스템화하고 ;.In the second stage, this will develop and systematize the performance management system performance methodology to implement business innovation strategies by customizing the activities of all organizations including government, corporations, and financial sectors.

업무혁신 성과관리 Business Model을 조직의 환경에 따라 업무혁신 시스템과 인텔리전트 포탈 시스템, 성과 평가 시스템을 포함한 업무혁신 솔루션의 개발 및 확보하고, 업무혁신활동 데이터들을 Knowledgy_Base화 할 수 있도록 시스템화하고 국산화 한다.Work innovation performance management business model is developed and secured according to the organization's environment, work innovation solution including work innovation system, intelligent portal system, and performance evaluation system, and systemized and localized to make Knowledgy-Based work innovation activity data.

도2 는 도 1 의 1단계에서 추출한 업무수행활동의 개념을 구현하는, 3차원 공간좌표상의 전사적 업무수행체계(WBS)와 업무수행 활동(Activity)과의 관계도로서 FIG. 2 is a relationship diagram between WBS and activity in 3D spatial coordinates, which implements the concept of work performance extracted in step 1 of FIG.

용어 정의를 하면 전사적 업무수행 체계 공간 영역을 W(WBS: Work Breakdown Structure)라 하고, 업무수행 활동을 A(: Activity(x(i),y(j),z(k))라 한다. 여기서 x는 업무/직무 활동(x축: Function(PBS))이고, y는 수행 활동/프로세스/과제(y축: Process(FBS))를 의미하며, z는 조직/원(z축 :Organization(OBS)) 활동이다. 여기서 벡터값 i,j,k는 각 업무/직무, 활동/프로세스/과제, 조직/조직원의 최소 작업 단위 활동(Activity)을 의미한다.By definition, the spatial domain of an enterprise performance system is called W (WBS) and the work activity is called A (: Activity (x ( i ), y ( j ), z ( k )). x is the task / task activity (x-axis: Function (PBS)), y is the activity / process / task (y-axis: Process (FBS)), z is organization / circle (z-axis: Organization (OBS) ), Where the vector values i, j, k represent the minimum unit of work activity for each task / task, activity / process / task, or organization / organization member.

수학 벡터해석학의 벡터場 정의와 2차원 곡선적분 그린정리와 3차원 곡면적분의 가우스정리를 적용하여 보면, 전사적 업무수행 활동체계(WBS : Work Breakdown Structure)의 공간 영역(W) 상 각 점(

Figure 112005501294932-PAT00015
)의 활동 Activity(x(i),y(j),z(k))에 대하여 함수 f(Activity) = f(x(i),y(j),z( k))가 대응할 때, 공간 영역(W) 위의 스칼라場 f가 정의된다.Applying the definition of vector 의 of mathematical vector analysis, Gaussian theorem of two-dimensional curve integral green integration, and three-dimensional curve integral, each point in the spatial domain (W) of the work breakdown structure (WBS)
Figure 112005501294932-PAT00015
) Of activity Activity (x (i), y (j), when with respect to z (k)), the function f (Activity) = f (x (i), y (j), z (k)) correspond, space The scalar f over the area W is defined.

이에 대해 벡터 값을 취하는 업무수행 활동 함수Business activity functions that take vector values for them

F(Activity(x(i),y(j),z(k)) F (Activity (x ( i ), y ( j ), z ( k ))

= f(ActivityProcess(FBS))●p(ActivityFunction(PBS))●o(Activity Organization(OBS))가 대응할 때, 공간의 영역(W) 위의 벡터場 F가, 또는 공간의 영역(W)에서 R*3 에의 寫像 F가 정의된다. 또 벡터장의 연속성·미분가능성은 각 성분 함수의 연속성·미분가능성으로 정의한다. 여기서 f(Activity Process(FBS))은 수행 활동, 프로세스, 과제이고, p(Activity Function(PBS))은 업무/직무 수행활동이며, O(Activity Organization(OBS))는 조직(원)을 의미한다.= f (ActivityProcess (FBS)) ● p (ActivityFunction (PBS)) o When (Activity Organization (OBS)) corresponds, the vector 場F over the area W of space, or in the area W of space寫 像F to R * 3 is defined. In addition, the continuity and differentiability of the vector field is defined as the continuity and differentiability of each component function. Where f (Activity Process (FBS)) is the performing activity, process, and task, p (Activity Function (PBS)) is the job / task performing activity, and O (Activity Organization (OBS)) means the organization (circle) .

단위업무 수행활동 Activity(x(i),y(j),z(k))의 경우, 벡터해석학의 벡터場 정의와 2차원 폐곡선의 적분(그린 정리)와 3차원 폐곡면의 적분(가우스 정리)를 적용하면;In the case of the activity activities ( x (i), y (j), z (k)), the definition of the vector 의 of vector analysis, the integration of two-dimensional closed curves (green theorem) and the integration of three-dimensional closed curves (Gaussian theorem) ) Is applied;

전사적 업무수행 체계(WBS)Company-wide work performance system ( WBS )

Figure 112005501294932-PAT00002
Figure 112005501294932-PAT00002

와 같이 업무수행 활동 조화함수 로서 수식화 할 수 있다.It can be formulated as a work function harmonization function .

여기서 inside는 수행 활동,프로세스,과제의 f(Activity Process(FBS))의 Activity(x(i))와 업무/직무g(Activity Function(PBS))의 Activity(y(j))와 조직/원h(Activity Organization(OBS))의 Activity(z(k))에 의해 구면으로 둘러싸인 업무수행 활동Activity(x(i),y(j),z(k))의 전 공간영역을 나타내며 정형, 비정형의 업무수행 활동 데이터 값을 갖는다.The inside is performing activities, process, f (Activity Process (FBS) ) of A ctivity (x (i)) and the work / task g (Activity Function (PBS)) A ctivity (y (j)) of the task and tissue / circle h denotes the entire spatial area of the (activity Organization (OBS)) of a ctivity (z (k)) to perform work, surrounded by the spherical by the action activity (x (i), y (j), z (k)) It has structured and unstructured business activity activity data values.

이를 정형적 데이터 체계로 표현하면This can be expressed as a formal data system

전사적 업무수행 체계(WBS)Company-wide work performance system ( WBS )

Figure 112005501294932-PAT00003
Figure 112005501294932-PAT00003

즉, 조직 내의 전 조직원의 활동 상태를 기존의 2차원적 사고에서 벗어나 3차원적 활동상태를 시스템적으로 정형화하고 이를 수식화 하여 측정하고 평가할 수 있다. 조직 내에서 전사적으로 이루어지고 있는 업무수행 체계(WBS)는 기본적인 단위업무 수행활동의 요소로서 조직/원(who : OBS)과 업무/직무(what to be : FBS), 활동/프로세스/과제(how to do : PBS)과 부수적인 요소로서 시간(when), 목적(why), 장소(where) 및 기타 업무수행 속성정보(품질, 수행 결과물, 수행 시 이슈사항과 개선사항 등) 활동(Activity)의 유기적인 상호 관련성에 의해 이루어지고 있다.In other words, the activity state of all members in the organization can be systematically formalized, formulated, measured and evaluated from the existing two-dimensional thinking. The WBS, which is implemented throughout the organization, is an element of basic unit business performance activities. Who / OBS , what to be ( FBS ), activities / processes / how (how) to do: PBS ) and its associated elements, such as time, why, where, and other performance attributes (such as quality, performance outcomes, issues and improvements in performance), etc. This is due to organic interrelationships.

다시 말하면, 단위업무 수행활동 Activity(x(i),y(j),z(k)) 및 활동 속성정보의 분류체계인 프로세스/과제, 업무/직무, 조직/원의 최소 작업 단위 활동(Activity)인 i,j,k 상호관련성에 의하여 업무의 혁신성, 생산성, 효율성, 투명성 및 성과평가를 위한 업무혁신 수행활동 기반 체계를 구축할 수 있다.In other words, the minimum work unit activity of the activity ( x (i), y (j), z (k)) and activity / information classification process / task, task / task, organization / source I, j, k interrelationships can be used to build a framework for work innovation performance activities to evaluate work innovation, productivity, efficiency, transparency and performance.

더불어 업무 수행 활동/프로세스/과제, 업무/직무, 조직/원의 최소 작업 단위 Activity(x(i),y(j),z(k))factor(속성 정보)를 다양하게 분류하고 정의하여 구체적으로 개선된 업무혁신 비즈니스 모델을 실시간적으로 Knowledge_Base화하여 조 직 전 부문의 업무 성과에 대한 공정하고 객관적인 평가 체계를 시스템화 할 수 있고, 정부 및 기업의 21세기 경영/업무혁신 전략 및 비전을 구현하는 데 이바지할 수 있다.In addition, various classifications and definitions of the activities ( x (i), y (j), z (k)) factor (property information) of work performance activities / processes / tasks, tasks / tasks, and organizations / members By realizing Knowledge_Base on improved business innovation business model in real time, we can systemize a fair and objective evaluation system on the performance of all the divisions and implement the 21st century management / business innovation strategy and vision of government and companies. Can contribute.

도3 은 업무혁신 성과관리 비즈니스 전체 모델을 제시하는 것으로서, 조직 전체의 조직/조직원(OBS), 수행 프로세스 및 수행과제(PBS), 수행 업무 및 직무(FBS)를 조합하여 단위업무 수행활동( Activity(x(i),y(j),z(k) ) 등을 구성 요소로 하여 전사적 업무수행체계(WBS : Work Breakdown structure)를 설계 및 구성하고; Figure 3 presents the overall business innovation performance management business model, which combines the organization / organization (OBS), performance processes and tasks (PBS), performance tasks and duties (FBS) of the entire organization. ( x (i), y (j), z (k)) and the like to design and construct an enterprise work breakdown structure (WBS);

이를 운영한 결과 데이터(정량적, 정성적)를 기반으로 업무 수행 활동의 유형별 속성 정보와 측정 데이터를 데이터베이스화 하고, 축적된 업무수행 활동 데이터의 수행 과제별 진행 상태를 추적 관리하며, 프로세스 및 수행 활동을 측정하여, 시간, 비용, 품질 등을 기준으로 업무혁신 개선 상태를 분석, 평가, 개선하는 업무혁신 모델과;Based on the result data (quantitative and qualitative), database of attribute information and measurement data for each type of work performance activity, track and manage progress status of accumulated work performance activity data by performance task, process and performance activities A business innovation model for analyzing, evaluating, and improving the state of work innovation improvement based on time, cost, and quality;

전사적 업무수행체계(WBS)를 운영하는 결과로 발생하는 다양한 정형, 비정형 데이터(워드 프로세스 등)를 개념 검색하거나, 유사관련 자료 수집, 커뮤니티 협업 체계, 인공지능 분류 체계 기능 등을 이용하여 i_KMS를 구성하는 인텔리전트 포탈 모델을 구현하고;The i _KMS using a variety of structured, unstructured data (word processing, etc.) concept search, or similar relevant data collection, community collaboration systems, such as intelligent classification system function that occurs as a result of operating the enterprise do business system (WBS) Implement an configuring intelligent portal model;

업무혁신모델 및 인텔리전트 포탈 모델에서 발생하는 데이터(정량적, 정성적)와 기존의 ERP 및 Legacy 시스템에서 실시간으로 제공되는 데이터와 업무혁신전략에 의하여 작성된 업무혁신 성과측정 지표(KPI) 데이터를 근거로 가치창조경영 (VBM), 활동기준원가/관리(ABC/M) 및 정부, 기업의 단기적인 현재의 경영 상태인 재무 관점과 정부, 기업 등의 장기적인 성장 가능성을 나타내는 미래 지표인 고객·내부 프로세스·학습과 성장 등 네 가지 관점분야로 구분해 해당 기업별로 특성에 맞는 지표를 선택하고 각 지표에 가중치를 적용해 산출하는 BSC 경영전략 기법들을 적용하여 성과 지향적인 업무혁신 성과관리 평가 정보를 실시간으로 처리하여 제공하고, 현행 운영되고 있는 시스템(예, 정부 전자정부시스템: e-Government)과 공정한 평가 보상체계와 연계하여 보다 확장된 기업성과관리(Extended CPM)를 지향하는 모델이다.Value based on data generated from business innovation model and intelligent portal model (quantitative and qualitative), data provided in real time from existing ERP and legacy systems, and business innovation performance measurement indicator (KPI) data created by business innovation strategy. Creative Management (VBM), Activity Standard Cost / Management (ABC / M), and the financial perspective of the current short-term management status of governments and corporations, as well as future indicators of the long-term growth potential of governments and corporations. The performance-oriented work innovation performance management evaluation information is provided in real-time by applying BSC management strategy techniques, which are divided into four perspectives such as growth, selecting indicators that are appropriate for each company, and applying weights to each indicator. And in connection with the currently operating system (e.g., e-Government) and the fair evaluation compensation system. The model aims at extended CPM.

도4 는 본 발명품의 위치한 업무혁신 성과관리 비즈니스 모델 위상 개념도로서, 현재 전 세계적인 IT 정보산업 시장을 보면 기업의 지속적인 경쟁 우위와 경영 및 업무혁신 구현을 위하여 비즈니스 성과를 관리하고 평가하는 전략적 의사결정 경영관리시스템으로서 다양한 솔루션을 적용하고 있는 바; 4 is a conceptual diagram of a business innovation performance management business model topology of the present invention . Looking at the global IT information industry market, the strategic decision management management and management of business performance is implemented in order to implement a company's continuous competitive advantage and management and work innovation. Applying various solutions as a management system;

국내 금융/정부 및 서비스 부문에서 D/W, OLAP, Reportig Tool 등 솔루션을 기반으로 하는 BI 업체(예 ; 하이페리온, SAS 등 )들과 제조/기업 부문의 프로세스 혁신 및 전사적 프로세스 통합(PI, BPR, BPM, 6시그마, 물류프로젝트 등)을 기반으로 경영의 효율성을 극대화하고자 전사적 자원 관리(ERP)를 구축하고 기존의 워크플로 시스템 등 Rule_Base에 의한 단순한 업무 프로세스 개선이나, ERP 시스템의 한계인 전략적 의사결정과 성과분석정보 제공의 한계성을 극복하고자 SCM, CRM 등 ERP_확장형 인텔리전트를 구축, ABC/M, VBM, BSC 등을 연계한 전략적 기업 경영관리(SEM : Strategy Enterprise Management) 구축을 추진하는 ERP 벤더들(예 ; 오라 클, SAP 등)이 정보산업 시장을 양분하여 장악하고 있으나;,Innovative and enterprise-wide process integration (PI, BPR, and BI) based on solutions such as D / W, OLAP, Reportig Tool, etc. BPM, 6 Sigma, Logistics Project, etc.) to establish enterprise-wide resource management (ERP) to maximize management efficiency and improve simple work processes by Rule_Base such as existing workflow system or strategic decision making that is the limitation of ERP system. In order to overcome the limitations of providing information and performance analysis information, ERP vendors who are implementing ERP_extended intelligent such as SCM and CRM and strategic enterprise management (SEM) in conjunction with ABC / M, VBM, BSC, etc. E.g., Oracle, SAP, etc., dividing and controlling the information industry market;

정부, 금융, 서비스 부문과 제조 및 일반 기업 전 부문이 1980년대 이후 90년대 초반까지 사무자동화(OA) 시스템으로서 자동편집기인 MS Officce나

Figure 112005501294932-PAT00016
글이 보급되어 사무혁신 차원의 작업들이 수행되었으며, 1990년대 이후 사무 및 업무혁신 작업으로서 인트라넷 중심의 그룹웨어가 전세계적으로 널리 보급되었으며 BRE나 BPR 을 통한 조직 내 수평적 업무 협업체계를 이루고자 현재까지 꾸준히 추진되고 있으나;From the 1980s to the early 90s, the government, finance, service sectors, and manufacturing and general business sectors were all the OA systems.
Figure 112005501294932-PAT00016
Since the writings have been spread, office-level work has been carried out, and since 1990s, intranet-based groupware has been widely distributed around the world as office work and work-innovation work. Is being promoted;

조직 내 업무수행활동의 실시간 데이터를 이용한 수직적/수평적 협업체계를 구축할 수 있는, 업무혁신(BPF/M) 차원의 전사적 업무수행체계(WBS : Work Breakdown structure)와 이를 기반으로 한 업무수행 활동의 업무혁신 부문을 위한 차세대 비즈니스모델 혹은 솔루션은 거의 시장에 제공되지 못하고 있는 바 ;Work Breakdown structure (WBS) based on BPF / M, which can build a vertical and horizontal collaboration system using real-time data of work performance activities within the organization, and work performance activities based on this Next-generation business models or solutions for business innovation are rarely available on the market;

(WBS : Work Breakdown structure)와 이를 기반으로 한 업무수행 활동의 업무혁신 부문을 위한 차세대 비즈니스모델 혹은 솔루션은 거의 시장에 제공되지 못하고 있는 바 ;(WBS: Work Breakdown structure) and the next generation of business models or solutions for the business innovation sector based on these are rarely provided to the market;

본 발명품인 업무혁신 성과관리 비즈니스 모델의 위상은 [도 4] 에서 보는 바와 같이 기업의 업무혁신 전략에 따른 전사적 업무수행체계(WBS : Work Breakdown structure)를 구성하고, 이를 운영한 결과 데이터(정량적, 정성적)를 기반으로 업무수행 활동단위(Workpackage :Activity(x(i),y(j),z(k)의 유형별 속성 정보와 측정 데이터를 도2 에서 언급한 3차원 공간상 Activity(x,y,z) 좌표 값으로 데이터베이스화 하여 정부/금융/서비스업과 제조/기업등 전 조직 부문의 업무혁신 의 기초 자료로 적용 및 활용할 수 있도록 업무활동(Activity)을 Knowledgy_Base화 하고, 이를 핵심성과지표(KPI)와 연계하여 이들의 성과를 평가하고 개선할 수 있도록 하는 성과지향적인 업무혁신 성과관리 비즈니스 모델이다.As shown in FIG. 4, the work innovation performance management business model of the present invention constitutes an enterprise-wide work breakdown structure (WBS) according to the company's work innovation strategy, and the result data (quantitative, Based on the qualitative), the three-dimensional spatial activity (x, which is mentioned in FIG. 2 is provided with attribute information and measurement data for each type of work performing activity unit (Workpackage: Activity (x ( i ), y ( j ), z ( k )) . y, z) Knowledgy_Based the activity activity to be used as the basic data of business innovation of all organizational sectors such as government / finance / service industry and manufacturing / enterprise by making a database with coordinate values. It is a performance-oriented business innovation performance management business model that enables evaluation and improvement of their performance in connection with KPI.

도5 는 전사적 업무수행체계(WBS) 베타 모델 개념도로서 수행조직 분류체계도(OBS), 과제 및 프로세스 수행활동 분류체계도(FBS), 업무/직무 분류체계도(PBS) 간의 상호 관계성을 갖도록 전사적 업무수행체계도(WBS)를 구성하고 개인별 업무수행 체계도를 자동으로 생성하게 하며, 하나의 업무활동(Activity) 종료 후 "개인 업무 수행체계도" 화면이 자동으로 뜨면, 해당 활동항목에 클릭(Click)하여, 실시간(RTE)으로 개인의 업무수행 활동내역(정량적, 정성적 데이터)이 활동 속성정보와 함께 데이터베이스에 저장되는 모델이다. 5 is a conceptual diagram of the WBS beta model, so that the relationship between the organizational taxonomy (OBS), the task and process performance activity taxonomy (FBS), and the job / job taxonomy (PBS) is shown. Organize company-wide work performance diagram (WBS) and automatically generate work performance scheme for each individual.When the "Personal work performance diagram" screen comes up automatically after the completion of one activity, click on the relevant activity item. (Click) This is a model in which the individual's performance history (quantitative and qualitative data) is stored in the database along with the activity attribute information in real time (RTE).

도6 은 업무혁신 활동 측정 및 분석에 관한 업무혁신 모델 개념도로서 6 is a conceptual diagram of a work innovation model for measuring and analyzing work innovation activities.

전사적 업무수행체계(WBS)를 기반으로 한 업무수행 활동단위(Workpackage :Activity(x(i),y(j),z(k) 데이터(정량적, 정성적)를 이용하여 과업별 추적관리, 프로세스 측정관리, 수행활동 상태를 측정하고, 업무수행 활동의 유형별 속성정보와 측정데이터를 기준으로 시간, 비용, 품질 및 기타 다양한 업무수행 활동(Activity) 정보를 실시간 처리하여 업무혁신의 활동 상태를 분석, 평가하고, 개선 사항을 도출하여, 지속적으로 전사적 업무수행체계(WBS)에 반영하는 것으로서;Workpackage based on company-wide WBS (Workpackage: Track and manage tasks by process using activity (x ( i ), y ( j ), z ( k ) data (quantitative and qualitative)) Analyze the status of work innovations by measuring the status of measurement management and performance activities, and processing time, cost, quality and various other activities information based on attribute information and measurement data for each type of work performance activities. Assess, derive improvements, and continue to incorporate them into the WBS;

과업별 추적관리는 첫째, 프로세스상의 업무흐름을 추적 관리하고, 단위과제별 처리내역을 기록하고, 추적 감사하는 기능이 제공되며, 단위과제별 작업부하, 업무 처리량 및 작업 지연 원인 등을 분석하고, 단위과제를 구성하는 활동별 권한 및 책임의 Ownership을 부여하며,Task tracking management is, firstly, tracking and managing the work flow in the process, recording the processing history by unit task, and providing the auditing tracking, analyze the workload, unit throughput and cause of work delay by unit task, Grants ownership of the rights and responsibilities of each activity that constitutes the unit task,

프로세스 측정관리는 업무수행 활동단위(Workpackage :Activity(x(i),y(j),z(k) 및 속성정보를 이용하여 프로세스를 구성한 활동별 소요시간, 장애요인 등을 측정하며,Process measurement management measures the time required for each activity that composes the process, obstacles, etc. by using the activity unit (Workpackage: Activity (x ( i ), y ( j ), z ( k )) and attribute information.

수행활동 상태 측정관리는 Valued Activity 와 Non Valued Activity를 구분 분석하여, Non Valued Activity 수행 시간을 단계적으로 축소시킴으로서 업무생산성 및 새로운 부가가치 활동을 창출하는 단계를 포함하는 모델이다.Performance activity measurement and management is a model that includes creating productivity and new value-added activities by dividing and analyzing non-valued and non-valued activities.

도7 은 업무혁신 전략에 따라 VBM, ABC/M 관점과 BSC의 고객 관점, 내부 비즈니스 프로세스 관점, 학습 및 성장 관점 등 6가지 관점의 업무혁신 측정지표(KPI)와 기존의 Legacy 시스템, 전사적 업무수행활동체계 WBS와 3차원 공간상의 최소 업무수행 활동단위(Workpackage :Activity(x(i),y(j),z(k))의 데이터를 기반으로 하는 업무혁신 모델에서 실시간으로 전송되는 업무수행 활동(Activity)의 유형별 속성정보와 유형별로 매핑하며, 목표치 대비 실적치 간의 GAP 분석을 통해 차이가 큰 활동을 중심으로 우선 시정 조치를 취하고, 시정 상태를 지속으로 모니터링하여 활동의 개선 추이 변화를 예측하는 모델로서, 전사적 업무수행체계(WBS)를 구성하는 모든 핵심 업무수행 활동(Activity)을 시간, 비용, 품질 차원에서 최적의 상태로 유지 발전시킴으로서 조직 내의 조직원 혁신에 대한 의식변화, 책임경영/행정, 투명경영/행정의 조기 정착 등 모든 업무수행 활동(Activity)들이 업무혁신 전략과 일치하도록 유도하는 것을 포함하는 모델이다. Fig. 7 is a view of business innovation measurement indicators (KPI) from six perspectives, including VBM, ABC / M, BSC's customer perspective, internal business process perspective, learning and growth perspective, legacy legacy system, and enterprise performance, according to the innovation strategy. Activity System The work performance activity transmitted in real time from the work innovation model based on the data of WBS and the minimum unit of work activity in 3D space (Workpackage: Activity (x ( i ), y ( j ), z ( k )). Model that maps attribute information by type and type by activity, and takes corrective action first, focusing on activities with large gaps through GAP analysis between target value and performance value, and predicts changes in activity improvement by continuously monitoring the corrective state. Innovate employees in an organization by maintaining and developing all core business activities that make up the WBS in an optimal state in terms of time, cost, and quality. Of consciousness changes, all work carried out activities responsible for management / administration, transparent management / early establishment of the stroke (Activity) were a model comprising induction to match business innovation strategies.

도8 은 본 발명이 제시한 업무혁신 성과관리 비즈니스 모델을 정부의 모든 부서 기관에 적용하는 전체 모델 구성도 사례로서, Figure 8 is an example of the overall model configuration of applying the work innovation performance management business model proposed by the present invention to all department agencies of the government,

이 모델이 적용되는 정부기관을 중심으로 관련 정부기관의 내부 및 외부의 수평적/수직적 협업(Collaborate)체계에서 발생되는 조직원, 프로세스/수행과제, 수행 활동/Task 및 수행 결과물 등의 데이터가 전사적 업무수행체계(WBS)와 업무수행 활동(Activity)로 입력되어 데이터베이스화하고, 그 업무수행 활동 결과물이 관리, 운영되는 모델로서 그 밖에도 금융, 서비스, 제조기업 등 모든 조직의 업무혁신을 통한 성과 평가 관리 업무에 적용할 수 있다,Based on the government agencies to which this model applies, data such as organizational members, processes / tasks, performance activities / tasks, and outputs generated from horizontal and vertical collaborative systems inside and outside the relevant government agencies It is a model that is inputted into WBS and Activity and is databased, and the results of the work performance are managed and operated.In addition, performance evaluation management through innovation of all organizations including financial, service, and manufacturing companies Applicable to the task,

결론적으로, 실시간 데이터를 이용한 수직/수평적 업무혁신(BPF/M) 및 그 결과를 확장된 기업성과관리(Extended CPM : 가트너 발표)와 연계하여 기업의 가치역량을 극대화 할 수 있도록 하고, 미래지향적인 가치 있는 업무수행활동(Value Activity)을 통해 핵심성과지표(KPI)를 지속적으로 발굴. 개선. 적용하고, 본 발명품인 업무혁신 성과관리 비즈니스 모델을 이용하여 정부 주도의 업무혁신을 수행, 평가하게 함으로써 효율적인 조직운영, 책임행정제도 조기 정착, 투명한 행정업무, 미래예측 가능한 업무계획/추진, 점차적인 조직원의 의식변화를 꾀하고, 나아가서 금융부문, 제조/기업 부문의 업무혁신 부문 혁신을 통한 국가경쟁력 제고에 이바지 한다.In conclusion, vertical / horizontal business innovation (BPF / M) using real-time data and its results can be linked to extended CPM (Gartner announcement) to maximize the company's value capabilities and future-oriented. Continually identify key performance indicators (KPIs) through valuable value activities. Improving. By using the work innovation performance management business model, which is the invention of the present invention, government-led work innovation can be carried out and evaluated, so that effective organizational operation, early settlement of responsibility administration system, transparent administrative work, future predictable work plan / promotion, We will change the consciousness of employees and further contribute to enhancing national competitiveness by innovating business innovation in the financial, manufacturing and corporate sectors.

위에서 기술한 바와 같이, 본 발명에 따르면, 조직 전체의 활동을 업무수행체계(WBS : Work Breakdown structure)에 의한 3차원 공간상에 위치하는 업무수행 활동(Activity)의 좌표 값 데이터를 기반으로 불필요한 업무수행 활동 요소를 개선 하고, 직무에 전문성을 위한 개인별 i_KMS를 제공하며, 개선된 업무혁신 성과평가 결과를 실시간으로 제공함으로써 첫째, 정량적 효과로서 업무생산성과 효율성은 적용 후 6개월 이내 30 ～ 35 % 개선되며, 둘째, 정성적 효과로서 대고객서비스 만족도, 효율적 조직운영, 조직 및 조직원의 전문성, 미래예측 가능한 업무 추진, 조직원의 의식변화는 적용 후 9개월 이내 30% 이상 개선되며, 셋째, 그 결과로 조직의 투명한 업무처리 및 조직원의 책임 업무수행의 조기정착을 통해, 공정한 성과평가 및 적절한 보상체제 운영으로 조직원의 만족도를 향상 시키며;As described above, according to the present invention, unnecessary work based on the coordinate value data of the activity (Activity) located in the three-dimensional space by the work breakdown structure (WBS: Work Breakdown structure) By improving the elements of performance activities, providing individual i_KMS for professionalism in the job, and providing the results of improved work innovation performance evaluation in real time First, the work productivity and efficiency as a quantitative effect are improved by 30-35% within 6 months after application Second, as a qualitative effect, satisfaction of large customer service, efficient organization management, professionalism of organization and employees, promotion of future predictable work, and change of employees' consciousness are improved by more than 30% within 9 months after application. Through transparent management of employees and early settlement of their responsibilities Improve the satisfaction sikimyeo;

더불어 [도2]의 업무수행 활동단위(Workpackage :Activity(x(i),y(j),z(k) 파동조화함수의 이론적 개념을 업무혁신 차원에서 구현하여 기존의 정형화되고 기계적인 Static(靜的)한 업무수행활동에서 실시간으로 살아있는 Dynamic(動的)한 업무의 수행 활동을 할 수 있는 기반 체계를 시스템적으로 구현할 수 있다.In addition to [2] of the work performed activity (Workpackage: Activity (x (i ), y (j), z (k) are structured conventional to implement the theoretical concept of the wave harmonic function at work innovation, mechanical Static ( It is possible to systematically implement the basic system that can perform the dynamic business activities in real time in the actual business performance activities.

Claims (7)

제1항에 있어서,The method of claim 1, 전사적 업무수행체계(WBS)와 업무수행 활동(Activity)과의 관계식으로서 전사적 업무수행 체계 공간 영역 W(WBS: Work Breakdown Structure)와 ;The work breakdown structure (WBS) and the spatial domain of the WBS (WBS) as a relationship between the WBS and WActivity; 업무수행 활동단위(Workpackage :Activity(x(i),y(j),z(k))와 ;Workpackage: Activity (x ( i ), y ( j ), z ( k )) and; x는 수행 업무/직무 (x축: Process(FBS))와 ;x is the task / task (x axis: Process (FBS)); y는 수행 프로세스/과제/활동(y축: Function(PBS))와 ;y is the process / task / activity (y-axis: Function (PBS)) and; z는 수행 조직/원 (z축 :Organization(OBS))와 ;z is the performing tissue / circle (z-axis: Organization (OBS)); 각 프로세스/과제, 업무/직무, 조직의 최소 작업 단위 활동 i,j,k 개념과 ;Each process / task, task / job, the minimum unit of work activities of the organization i, j, k and concepts; 벡터 값을 취하는 3차원 공간상의 활동단위 Activity(x(i),y(j),z(k))와 ;Activity units in three-dimensional space, taking vector values, Activity ( x (i), y (j), z (k)) and; 전사적 업무수행 체계(WBS)의 업무수행 활동 조화함수Harmonization function of work performance activities of company-wide work performance system ( WBS )
Figure 112005501294932-PAT00004
Figure 112005501294932-PAT00004
Figure 112005501294932-PAT00005
Figure 112005501294932-PAT00005
 산술식 표기와;Arithmetic notation; 전사적 업무수행체계(WBS)와 업무수행 활동단위(Workpackage :Activity(x(i),y(j),z(k)의 관계도 모델Relationship model between WBS and WBS (Workpackage: Activity (x ( i ), y ( j ), z ( k )) 제1항에 있어서,The method of claim 1, 업무혁신 성과관리 비즈니스 전체 모델을 구성도를 사용함에 있어서,In using the schematic for the business innovation performance management business model, 조직전체의 조직원, 프로세스 및 수행과제, 수행활동 등을 구성요소로 하여 전사적 업무수행체계(WBS : Work Breakdown structure)로 구성하는 단계와;Organizing a company-wide work breakdown structure (WBS), which includes the members of the entire organization, processes and tasks, and performance activities; 이를 운영한 결과로 발생하는 정량적, 정성적 데이터를 기반으로 수행 과제별 진행상태 추적관리, 프로세스 및 수행활동(Activity) 측정하여, 시간, 비용, 품질 등을 기준으로 업무혁신개선 상태를 분석, 평가, 개선하는 업무혁신 모델 단계와;Based on the quantitative and qualitative data generated as a result of this operation, tracking progress management by each task, measuring process and activity, and analyzing and evaluating the status of work innovation improvement based on time, cost, and quality. To improve the work innovation model phase; 업무수행 체계를 운영하는 결과로 발생하는 다양한 비정형 데이터(워드 프로세스)를 개념 검색하거나, 유사관련 자료수집, 커뮤니티 협업체계, 인공지능분류체계 등을 기능 등을 이용하여 i_KMS를 구성하는 인텔리전트 포탈 모델 단계와;Intelligent portal model step of constructing i_KMS by conceptually searching various unstructured data (word process) generated as a result of operating the work performance system or using similar data collection, community collaboration system, artificial intelligence classification system, etc. Wow; 업무혁신 및 인텔리전트 포탈모델에서 발생하는 데이터(정량적, 정성적)와 기존의 Legacy 시스템에서 실시간으로 제공되는 데이터와 업무혁신전략에 의하여 작성된 업무혁신 성과측정 지표 데이터를 근거로 VBM, ABC/M, BSC 차원의 성과 지향적인 업무혁신 평가정보를 실시간 제공하는 Extended CPM 단계를 포함하는 전체 모델.VBM, ABC / M, BSC based on data generated from work innovation and intelligent portal models (quantitative and qualitative), data provided in real time from existing legacy systems, and work innovation performance measurement indicator data created by work innovation strategies. Full model, including Extended CPM steps, that provides real-time, performance-oriented, business-innovation assessment information. 제1항에 있어서,The method of claim 1, 국내 금융/정부 및 서비스 부문으로 진출하고 있는 BI 업체(예 ; 하이페리 온, SAS 등 )들의 트랜젝션 중심으로 운영하는 기간계 Legacy 시스템을 기반으로 데이터웨어하우스(D/W)를 구축하고, 조회 및 응답(Query & Reporting), OLAP, 레포팅 툴을 기반 솔루션으로 의사 결정 지원 시스템, 통계 분석, 예측 및 데이터 마이닝 하여 기업 전체의 의사 결정 역량 강화를 위한 정보의 통합 정책을 추진하는 정부/금융 부문의 모델과 ;Data warehouse (D / W) is built, inquired and responded to based on the legacy Legacy system operated by transactions of BI companies (e.g. Hyperion, SAS, etc.) that are entering the domestic financial / government and service sectors. (Government / Finance Sector Model), a decision support system, statistical analysis, forecasting, and data mining based on query & reporting, OLAP, and reporting tools to promote information integration policies to strengthen decision making capabilities across the enterprise. ; 제조/기업 부문의 프로세스 혁신 및 전사적 프로세스 통합(PI, BPR, 6시그마, 물류 프로젝트 등 작업)으로 경영의 효율성을 극대화하고자 전사적 자원관리(ERP)를 구축, ERP 시스템의 한계인 전략적 의사결정과 성과분석정보 제공의 한계성을 극복하고자 SCM, CRM 등 ERP_확장형 인텔리전트를 구축하고, ABC/M, VBM, BSC 등을 연계한 전략적 기업 경영관리(SEM : Strategy Enterprise Management) 구축을 추진하는 ERP 벤더들(예 ; 오라클, SAP 등)이 위치하는 제조/기업 부문의 모델과;Establish enterprise resource planning (ERP) to maximize management efficiency through process innovation in the manufacturing / enterprise process and integration of company-wide processes (PI, BPR, 6 sigma, logistics projects, etc.). In order to overcome the limitations of providing analysis information, ERP vendors, such as SCM and CRM, can build ERP-extended intelligence and build Strategic Enterprise Management (SEM) in conjunction with ABC / M, VBM, and BSC. The model of the manufacturing / enterprise sector where Oracle, SAP, etc. are located; 정부/금융/서비스 부문과 제조/기업 부문의 공통 영역으로서 80년대 이후 사무자동화(OA 및 그룹웨어)를 통한 사무혁신(업무혁신 초기단계) 작업이 꾸준히 추진되어 왔으나, 조직의 전사적 업무수행체계(WBS : Work Breakdown structure)와 이를 기반으로 한 업무수행 활동(Activity)에 대한 업무혁신 부문을 위한 비즈니스모델 혹은 솔루션은 거의 시장에 제공되지 못하고 있는 틈새시장의 차세대 업무혁신 솔루션으로서 본 발명품의 위치한 업무혁신 성과관리의 Extended CPM을 지향하는 업무혁신 비즈니스 모델 위상 개념도As a common area of government / financial / service sector and manufacturing / corporate sector, since the 1980s, office innovation (operational innovation early stage) work has been promoted through office automation (OA and groupware), but the organization's company-wide work performance system (WBS) : work Breakdown structure) and business models for business innovation for the work carried out activities (activity) it is based or the solution is almost not being offered in the market and in business innovation of the present invention as the next generation of business innovation solutions for niche markets A conceptual diagram of business innovation business model topology aiming at extended CPM of management 제1항에 있어서,The method of claim 1, 수행조직 분류체계도, 과제 및 프로세스 분류체계도, 수행활동 분류체계도 간의 상호 관계성을 갖도록 전사적 업무수행체계(WBS)를 구성하는 것과, 컴퓨터 프로그램을 이용하여, 개인별 업무수행 체계를 자동으로 생성되게 하는 것과,Organize the WBS so that the organizational classification system, the task and process taxonomy, and the activity activity taxonomy are interrelated, and use the computer program to automatically create an individual business performance system. To make it happen, 하나의 업무활동 종료 후 "개인 업무 수행체계도" 화면이 자동으로 뜨면, 해당 활동항목에 클릭(Click)하여, 실시간으로 개인의 업무수행 활동단위(Work package :Activity(x(i),y(j),z(k)와 속성정보 내역(정량적, 정성적 데이터)이 데이터베이스에 저장되는 모델.After the completion of one work activity, if the "Personal Work Performance Diagram" screen appears automatically, click on the corresponding activity item and perform the work unit of the individual in real time (Work package: Activity (x ( i ), y ( j ), z ( k ) and attribute information descriptions (quantitative and qualitative data) are stored in the database. 제1항에 있어서,The method of claim 1, 전사적 업무수행체계도(WBS)를 기반으로 한 업무수행 데이터(정량적, 정성적)를 이용하여 과업별 추적관리, 프로세스 측정관리, 수행활동 상태를 측정하는 것으로서,It is to measure the tracking, process measurement and performance status of each task by using task performance data (quantitative and qualitative) based on company-wide WBS. 수행활동단위를 기준으로 시간, 비용, 품질로 업무혁신 상태를 분석, 평가하고, 개선사항을 도출하여, 지속적으로 전사적 업무수행체계(WBS)에 반영하는 단계와;Analyzing and evaluating the status of work innovation based on time, cost, and quality based on the unit of performance activity, drawing out improvements, and continuously reflecting them in the WBS; 과제별 추적관리는 첫째, 프로세스상의 업무흐름을 추적관리하고, 단위과제별 처리내역을 기록하고, 추적 감사하는 기능이 제공되며, 단위과제별 작업부하, 업무처리량 및 작업 지연원인 등을 분석하고, 단위과제를 구성하는 활동별 권한 및 책임의 Ownership을 부여하는 단계와;Task tracking management firstly, the function to track and manage the work flow in the process, to record the processing history of each unit task, and to provide tracking and auditing, to analyze the workload, unit of work throughput and cause of work delay by unit task, Granting ownership of the rights and responsibilities for each activity constituting the unit task; 프로세스 측정관리는 프로세스를 구성한 활동별 소요시간, 장애요인을 측정 하는 단계와;Process measurement management includes the steps of measuring the time required, obstacles for each activity that constitutes the process; 수행활동 상태 측정관리는 Valued Activity와 Non Valued Activity를 구분 분석하여, Non Valued Activity 수행시간을 단계적으로 축소시킴으로서 업무생산성 및 새로운 부가가치활동을 창출하는 단계를 포함하는 모델.Performance activity measurement management is a model that includes the steps of creating a business productivity and a new value-added activity by dividing the valued and non-valued activities by gradually reducing the execution time of the non-valued activities. 제1항에 있어서,The method of claim 1, 업무혁신 전략에 따라 VBM(Value Based Management), ABM(Activity Based Management)와 BSC(Balanced Scorecard)의 고객관점, 내부비즈니스 프로세스관점, 학습 및 성장관점 등 6가지 관점의 업무혁신 측정지표(KPI)와 업무혁신모델에서 실시간으로 전송되는 수행활동의 유형별 속성정보와 유형별로 매핑하며, 목표치 대비 실적치 간의 GAP분석을 통해 차이가 큰 활동을 중심으로 우선 시정조치 취하고, 시정상태를 지속으로 모니터링 하여 활동의 개선추이 변화를 예측하는 모델 단계와;According to the business innovation strategy, KPIs and business innovation measurement indicators (KPIs) from six perspectives, such as customer perspectives of VBM (Activity Based Management) and ABSC (Balanced Scorecard), internal business process perspective, learning and growth perspective, Maps attribute information by type and type of performance activities transmitted in real time in the business innovation model, and takes corrective action based on activities with large differences through GAP analysis between target values and performance values, and continuously improves the activities by monitoring the status of correction. A model step of predicting trend change; 전사적 업무수행체계도(WBS)를 구성하는 모든 핵심활동이 시간, 비용, 품질차원에서 최적의 상태로 유지 발전시킴으로서 조직 내의 조직원 혁신에 대한 의식변화, 책임행정, 투명행정조기정착 등의 모든 활동들이 업무혁신 전략과 일치하도록 유도하는 것을 포함하는 모델.All the core activities that make up the WBS will be optimally developed in terms of time, cost, and quality. A model that includes aligning business innovation strategies. 제1항에 있어서The method of claim 1 본 발명이 제시한 업무혁신 성과관리 비즈니스 전체 모델을 정부 기관에 적용함에 있어서,In applying the overall work innovation performance management business model proposed by the present invention to government agencies, 이 모델이 적용되는 정부기관을 중심으로 관련 정부기관의 내부 및 외부의 수평적/수직적 협업(Collaborate) 체계에서 발생되는 과제, 프로세스, 활동 등의 데이터가 전사적 업무수행체계(WBS)로 입력되어 운영되며 그 수행 결과물이 관리되는 모델.Based on the government agencies to which this model is applied, data such as tasks, processes, and activities generated from the internal and external horizontal and vertical collaborate systems of relevant government agencies are inputted and operated in the WBS. And the model whose performance is managed.
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Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100827304B1 (en) * 2007-12-27 2008-05-06 대한민국 Method improving problem based on 6 sigma method
KR20160089186A (en) 2015-01-19 2016-07-27 권상국 Methodology and System for selecting Performance Index of IT Service
US9805113B2 (en) 2013-05-15 2017-10-31 International Business Machines Corporation Intelligent indexing
KR20180076242A (en) * 2016-12-27 2018-07-05 (사)한국품질경영학회 Method for evaluating performance using qsc and recordable media thereof
KR20190071242A (en) * 2017-12-14 2019-06-24 주식회사 이앤지테크 Method for constructing job ability evaluation model and system therefor
KR20210048818A (en) 2019-10-24 2021-05-04 하대수 Apparatus and method for trade based on artificial intelligence using fintech
CN115407750A (en) * 2022-08-12 2022-11-29 北京津发科技股份有限公司 Evaluation method and system for decision-making capability of man-machine cooperative intelligent system
CN117350850A (en) * 2023-12-06 2024-01-05 四川享宇科技有限公司 Method for credit evaluation based on position and gap filling behavior data

Cited By (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100827304B1 (en) * 2007-12-27 2008-05-06 대한민국 Method improving problem based on 6 sigma method
US9805113B2 (en) 2013-05-15 2017-10-31 International Business Machines Corporation Intelligent indexing
KR20160089186A (en) 2015-01-19 2016-07-27 권상국 Methodology and System for selecting Performance Index of IT Service
KR20180076242A (en) * 2016-12-27 2018-07-05 (사)한국품질경영학회 Method for evaluating performance using qsc and recordable media thereof
KR20190071242A (en) * 2017-12-14 2019-06-24 주식회사 이앤지테크 Method for constructing job ability evaluation model and system therefor
KR20210048818A (en) 2019-10-24 2021-05-04 하대수 Apparatus and method for trade based on artificial intelligence using fintech
CN115407750A (en) * 2022-08-12 2022-11-29 北京津发科技股份有限公司 Evaluation method and system for decision-making capability of man-machine cooperative intelligent system
CN115407750B (en) * 2022-08-12 2023-11-21 北京津发科技股份有限公司 Evaluation method and system for decision-making capability of man-machine collaborative intelligent system
CN117350850A (en) * 2023-12-06 2024-01-05 四川享宇科技有限公司 Method for credit evaluation based on position and gap filling behavior data
CN117350850B (en) * 2023-12-06 2024-02-23 四川享宇科技有限公司 Method for credit evaluation based on position and gap filling behavior data

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