JPH0630135A - Call destination discrimination system - Google Patents
Call destination discrimination systemInfo
- Publication number
- JPH0630135A JPH0630135A JP18021192A JP18021192A JPH0630135A JP H0630135 A JPH0630135 A JP H0630135A JP 18021192 A JP18021192 A JP 18021192A JP 18021192 A JP18021192 A JP 18021192A JP H0630135 A JPH0630135 A JP H0630135A
- Authority
- JP
- Japan
- Prior art keywords
- call
- message
- tone
- extension
- transfer destination
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Withdrawn
Links
Abstract
Description
【0001】[0001]
【産業上の利用分野】本発明は、電子式構内交換機に関
し、特に自動転送サービスの方法に関する。BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic private branch exchange, and more particularly to a method of automatic transfer service.
【0002】[0002]
【従来の技術】従来、電子式構内交換機に収容する内線
電話機を呼び出す場合に、発呼者側に送出される呼出音
は、被呼者を呼び出す場合でも、被呼者の設定した転送
先を呼び出す場合でも、同じ種類の呼出音を送出してい
た。2. Description of the Related Art Conventionally, when an extension telephone accommodated in an electronic private branch exchange is called, the ringing tone sent to the calling party side has a transfer destination set by the called party even when calling the called party. Even when calling, the same type of ringing tone was sent.
【0003】[0003]
【発明が解決しようとする課題】この従来の方法では、
発呼者側に送出される呼出音が常に同じ音であり、又メ
ッセージも送出されないので、被呼者が不応答転送を設
定していて発呼者がそれを知らない場合、発呼者はただ
被呼者を呼び出しているものと思い、転送先で被呼者以
外が応答した場合に発呼者が電話番号を間違えたと思い
違いをする可能性がある。SUMMARY OF THE INVENTION In this conventional method,
If the called party has call forward unanswered and the calling party does not know it because the ringing tone sent to the calling party is always the same tone and no message is sent. However, the caller may think that the callee is ringing, and may misunderstand that the caller has made a mistake in the telephone number when a person other than the callee answers at the transfer destination.
【0004】本発明の目的は、通常の呼出時と自動転送
サービスによる転送先呼出時とでそれぞれ異なる呼出音
と呼出先案内メッセージを発呼者に送出する呼出先識別
方式を提供することにある。An object of the present invention is to provide a callee identification method which sends a ringing tone and a callee guidance message which are different to each other at the time of a normal call and at the time of a call to a transfer destination by an automatic transfer service. .
【0005】[0005]
【課題を解決するための手段】本発明の呼出先識別方式
は、自動転送サービス機能を有する電子交換機におい
て、複数種の呼出信号を生成する呼出信号発生装置と、
複数種の呼出先案内メッセージを備えたメッセージ送出
装置と、前記呼出信号と前記呼出先案内メッセージとを
合成する合成装置と、前記呼出信号と前記呼出先案内メ
ッセージを選択して前記合成装置で合成し、通常の呼出
し時と自動転送サービス時の転送先呼出し時とで異なる
呼出先案内メッセージと呼出信号の前記合成信号を発呼
者側へ送出する手段とを有する。A callee identification method of the present invention is a call signal generator for generating a plurality of call signals in an electronic exchange having an automatic transfer service function.
A message sending device having a plurality of types of callee guidance messages, a synthesizing device for synthesizing the call signal and the callee guidance message, and a synthesizing device for selecting the call signal and the callee guidance message. However, it has means for sending to the caller side the composite signal of the call destination guidance message and the call signal which are different at the time of normal call and at the time of call to the transfer destination in the automatic transfer service.
【0006】[0006]
【実施例】次に本発明について図面を参照して説明す
る。図1は本発明の一実施例を示す電子式自動構内交換
機の構成図である。図1を参照すると本発明の実施例
は、発呼者内線電話機1、被呼者内線電話機3、不応答
転送先内線電話機5、加入者回路2,4,6、主スイッ
チ7、中央制御装置8、記憶装置9、時計回路10、発
信レジスタ11、可聴音発生回路12、メッセージ送出
装置13、三者会議トランク装置14で構成する。な
お、可聴音発生回路12は、周波数の異なる複数の呼出
音、もしくは同一周波数で、断続周期の異なる複数の呼
出音を有するものとし、ここでは被呼内線を呼び出し中
であることを示唆する呼出音1と、転送先内線を呼び出
し中であることを示唆する呼出音2を有するものとす
る。又、メッセージ送出装置13は、被呼内線を呼び出
し中の場合は、「只今、おかけになった内線を呼び出し
ています」という案内メッセージ1と、転送先内線を呼
び出し中の場合は、「只今、おかけになった内線が設定
している不応答時の転送先を呼び出しています」という
案内メッセージ2を送出するものとする。The present invention will be described below with reference to the drawings. FIG. 1 is a block diagram of an electronic automatic private branch exchange showing an embodiment of the present invention. Referring to FIG. 1, an embodiment of the present invention includes a calling extension 1, a called extension 3, an unanswered transfer destination extension 5, subscriber circuits 2, 4, and 6, a main switch 7, and a central control unit. 8, a storage device 9, a clock circuit 10, a transmission register 11, an audible sound generation circuit 12, a message transmission device 13, and a three-party conference trunk device 14. It is assumed that the audible sound generating circuit 12 has a plurality of ringing tones having different frequencies or a plurality of ringing tones having the same frequency but different interrupt periods, and here, it is indicated that the called extension is being called. It is assumed to have a tone 1 and a ringing tone 2 which indicates that the transfer destination extension is being called. Further, the message sending device 13 calls the guidance message 1 "I am calling the extension you are calling now" if you are calling the called extension, and "Call now, It is assumed that the extension 2 which has called you is calling the transfer destination when there is no response ".
【0007】本実施例では、内線電話機3の内線扱者が
不応答転送先として内線電話機5の内線番号を設定し、
内線電話機1の内線扱者1が内線電話機3を呼び出した
場合の不応答転送先における呼出先識別方式について説
明する。In the present embodiment, the extension operator of the extension telephone 3 sets the extension number of the extension telephone 5 as the non-answer transfer destination,
The callee identification method at the non-responding transfer destination when the extension operator 1 of the extension telephone 1 calls the extension telephone 3 will be described.
【0008】まず、内線電話機3の内線扱者が不応答時
の転送サービスを設定するためにオフフックすると、中
央制御装置8は加入者回路4を走査することによって、
内線電話機3から発呼要求があることを認識する。次に
中央制御装置8は主スイッチ7を制御して、加入者回路
4の出側と発信レジスタ11、及び加入者回路4の入側
と可聴音発生回路12の間の通話路を接続すると同時
に、可聴音発生回路12を制御して発信可能を示唆する
発信音を送出する。この発信音を内線電話機3で確認し
た内線電話機3の内線扱者が、不応答転送先内線登録用
特殊番号と不応答転送先内線番号(ここでは内線電話機
5)をダイヤルすると、このダイヤル情報は発信レジス
タ11で計数され、中央制御装置8がこれを読み出し
て、記憶装置9内の内線電話機3の内線電話番号に対応
する領域に書き込むことにより、不応答転送先番号の登
録が行われる。これらの登録処理の結果は、可聴音発生
回路12から内線扱者に送出される発信音の種別によっ
て、登録可否の結果が内線扱者に識別されることになっ
ている。First, when the extension operator of the extension telephone set 3 goes off-hook to set the transfer service when no answer is received, the central control unit 8 scans the subscriber circuit 4,
Recognize that there is a call request from the extension telephone 3. Next, the central control unit 8 controls the main switch 7 to connect the outgoing side of the subscriber circuit 4 and the outgoing register 11 and the communication path between the incoming side of the subscriber circuit 4 and the audible sound generating circuit 12 at the same time. , The audible sound generating circuit 12 is controlled to send out a dial tone indicating that it is possible to dial. When the extension operator of the extension telephone 3 who has confirmed this dial tone with the extension telephone 3 dials the special number for registering the extension of the unanswered transfer destination and the extension number of the unanswered transmission destination (here, the extension telephone 5), the dial information is The central control unit 8 reads out the count by the transmission register 11 and writes it in the area corresponding to the extension telephone number of the extension telephone 3 in the storage unit 9 to register the unanswered transfer destination number. The results of these registration processes are such that the extension operator can identify the result of registration permission or rejection according to the type of dial tone transmitted from the audible sound generation circuit 12 to the extension operator.
【0009】次に実際の転送時の呼出先識別について説
明する。内線電話機1の内線扱者がオフフックし、発呼
要求があることを中央制御装置8が加入者回路2を経由
して認識すると、中央制御装置8は主スイッチ7を制御
して加入者回路2の出側と発信レジスタ11、及び加入
者回路2の入側と可聴音発生回路12の間の通話路を接
続すると同時に、可聴音発生回路12を制御して発信可
能を示唆する発信音を送出する。Next, the callee identification at the time of actual transfer will be described. When the central controller 8 recognizes via the subscriber circuit 2 that the extension handler of the extension telephone set 1 goes off-hook and there is a call request, the central controller 8 controls the main switch 7 to control the subscriber circuit 2 The output side and the transmission register 11 and the input side of the subscriber circuit 2 and the speech path between the audible sound generation circuit 12 are connected, and at the same time, the audible sound generation circuit 12 is controlled to send out a transmission sound indicating that transmission is possible. To do.
【0010】内線電話機1の内線扱者がこの発信音を聞
くことにより発信可能であることを認識し、内線電話機
3の内線番号をダイヤルすると、発信レジスタ11で計
数され、中央制御装置8は内線電話機1から内線相互の
発信要求があったことを確認し、可聴音発生回路12を
制御して、送出されていた発信音を停止する。When the extension operator of the extension telephone set 1 recognizes that the call can be made by listening to this dial tone, when the extension number of the extension telephone set 3 is dialed, it is counted by the transmission register 11 and the central control unit 8 is extended. After confirming that there is a call request for mutual extension from the telephone 1, the audible tone generating circuit 12 is controlled to stop the transmitted tone.
【0011】中央制御装置8は加入者回路4を制御し
て、内線電話機3へ呼出信号を送出する。それと同時に
記憶装置から内線電話機3の内線電話番号に対応する領
域に特殊番号が設定してあるか否か検索し、この場合は
不応答転送先として内線電話機5の内線電話番号が設定
してあるので、それを認識すると、中央制御装置8に接
続されている時計回路10を制御してタイマーを起動さ
せる。(この時、このタイマーの作動時間は例えば30
秒とし予めメモリ上に設定されているものとする。)中
央制御装置8は、三者会議トランク装置14の入側と可
聴音発生回路12とメッセージ送出装置13を接続して
いる通話路を通して、可聴音発生回路12とメッセージ
送出装置13を制御して呼出音1と、案内メッセージ1
を三者会議トランク装置14へ送出する。三者会議トラ
ンク装置14は呼出音1と案内メッセージ1を合成し、
加入者回路2の入側と三者会議トランク装置14の出側
を接続している通話路から内線電話機1の内線扱者に、
合成された呼出音1と案内メッセージ1を送出する。す
なわち、内線電話機1の内線扱者は「只今、おかけにな
った内線を呼び出しています」という案内メッセージ1
と共に呼出音1を聞くことができる。The central control unit 8 controls the subscriber circuit 4 and sends a call signal to the extension telephone 3. At the same time, it is searched from the storage device whether or not a special number is set in the area corresponding to the extension telephone number of the extension telephone 3, and in this case, the extension telephone number of the extension telephone 5 is set as the unanswered transfer destination. Therefore, when it is recognized, the clock circuit 10 connected to the central control unit 8 is controlled to start the timer. (At this time, the operating time of this timer is, for example, 30
Seconds are assumed to be set in memory in advance. ) The central control unit 8 controls the audible sound generating circuit 12 and the message sending device 13 through the call path connecting the incoming side of the three-way conference trunk device 14 and the audible sound generating circuit 12 and the message sending device 13. Ring tone 1 and guidance message 1
To the three-party conference trunk device 14. The three-way conference trunk device 14 synthesizes the ringing tone 1 and the guidance message 1,
From the communication path connecting the incoming side of the subscriber circuit 2 and the outgoing side of the three-party conference trunk device 14 to the extension operator of the extension telephone 1,
The synthesized ring back tone 1 and guidance message 1 are transmitted. In other words, the extension operator of the extension telephone 1 is the guidance message 1 that "I am calling the extension you are calling now."
At the same time, you can hear ringing tone 1.
【0012】中央制御装置8は内線電話機3がオフフッ
クされるか、それとも時計回路10のタイマーの作動時
間が残りゼロになるか常に監視し、もし内線電話機3が
オフフックされれば中央制御装置8が可聴音発生回路1
2とメッセージ送出装置13を制御して加入者回路2へ
の呼出音1及び案内メッセージ1の送出と、加入者回路
4を制御して内線電話機3への呼出信号の送出とを停止
させ、主スイッチ7を制御して加入者回路2と加入者回
路4の入側と出側をそれぞれ接続して内線電話機1と内
線電話機3の間の通話路を設定し、内線電話機5への不
応答転送は行わない。The central control unit 8 constantly monitors whether the extension telephone set 3 is off-hook or whether the operating time of the timer of the clock circuit 10 is zero, and if the extension telephone set 3 is off-hook, the central control unit 8 is activated. Audible sound generation circuit 1
2 and the message sending device 13 to control the sending of the ringing tone 1 and the guidance message 1 to the subscriber circuit 2 and the sending of the calling signal to the extension telephone 3 to control the subscriber circuit 4, The switch 7 is controlled to connect the incoming side and the outgoing side of the subscriber circuit 2 and the subscriber circuit 4, respectively, to set the communication path between the extension telephone 1 and the extension telephone 3, and to transfer the unanswered call to the extension telephone 5. Does not.
【0013】一方、内線電話機3がオフフックされない
ままタイマーの作動時間が残りゼロになれば、中央制御
装置8は加入者回路4を制御して内線電話機3の呼び出
しを中止し、時計回路10のタイマーをリセットし、記
憶装置9を検索して不応答転送先番号が内線電話機5の
内線電話番号であることを認識する。内線電話機1の内
線扱者へは可聴音発生回路12とメッセージ送出装置1
3を制御して、呼出音2と案内メッセージ2を三者会議
トランク装置14へ送出し、加入者回路2へ呼出音2
と、案内メッセージ2を合成したものを送出し、内線電
話機1の内線扱者に不応答転送が設定されていることを
認識させる。On the other hand, if the operating time of the timer reaches zero without the extension telephone 3 being off-hooked, the central control unit 8 controls the subscriber circuit 4 to stop the call of the extension telephone 3 and the timer of the clock circuit 10. Is reset and the storage device 9 is searched to recognize that the unanswered transfer destination number is the extension telephone number of the extension telephone set 5. An audible sound generating circuit 12 and a message sending device 1 are provided to an extension operator of the extension telephone 1.
3 to send the ringing tone 2 and the guidance message 2 to the three-way conference trunk device 14, and to the subscriber circuit 2
Then, a combination of the guidance message 2 is sent out, and the extension operator of the extension telephone 1 is made aware that the unanswered transfer is set.
【0014】内線電話機5がオフフックされ、中央制御
装置8が加入者回路6を走査することによってこれを認
識すると、加入者回路6を制御して呼出信号の送出を停
止すると同時に、主スイッチ7を制御して加入者回路2
と加入者回路6の入側と出側をそれぞれ接続して通話路
を設定して、以降通常の処理となる。When the extension telephone set 5 is off-hook and the central control unit 8 recognizes this by scanning the subscriber circuit 6, it controls the subscriber circuit 6 to stop the sending of the ringing signal and, at the same time, turns the main switch 7 on. Control the subscriber circuit 2
Then, the incoming side and outgoing side of the subscriber circuit 6 are respectively connected to set a speech path, and thereafter, normal processing is performed.
【0015】なお、本実施例においては不応答転送時の
呼出音識別について説明したが、話中転送、その他の転
送サービスにおいても本実施例同様に呼出先識別が行え
ることも明白である。In the present embodiment, the ring back tone identification at the time of non-answering transfer has been described, but it is also clear that the callee identification can be performed in the busy transfer and other transfer services as in the present embodiment.
【0016】[0016]
【発明の効果】以上説明したように本発明は、被呼者が
不応答転送を設定している際に、被呼者を呼び出す場合
と転送先を呼び出す場合とで、異なる呼出音と案内メッ
セージを合成して送出するので、被呼者が不応答転送を
設定していることを発呼者が知らなくても、一定時間呼
び出した後に違う呼出音が流れ、不応答転送先を呼び出
していることを案内するメッセージが送出されれば、発
呼者側に認識されるので、被呼者とは違う部所の者が応
答しても、発呼者が電話番号を間違えたと思い違いをす
ることがなくなるという効果を有する。As described above, according to the present invention, when the called party sets the non-answer transfer, the ringing tone and the guidance message differ depending on whether the called party is called or the transfer destination is called. Even if the caller does not know that the called party is set to forward unanswered, a different ring tone sounds after calling for a certain period of time, and the unanswered forwarding destination is called. If a message is sent to notify the caller, it will be recognized by the calling party. Therefore, even if a person who is in a different department from the called party answers, the calling party can be confused that he has made a mistake in the telephone number. Has the effect of disappearing.
【図1】本発明の一実施例を示す電子式自動構内交換機
の構成図である。FIG. 1 is a configuration diagram of an electronic automatic private branch exchange showing an embodiment of the present invention.
1 発呼者内線電話機 2,4,6 加入者回路 3 被呼者内線電話機 5 転送先内線電話機 7 主スイッチ 8 中央制御装置 9 記憶装置 10 時計回路 11 発信レジスタ 12 可聴音発生回路 13 メッセージ送出装置 14 三者会議トランク装置 1 Calling Extension Telephone 2, 4, 6 Subscriber Circuit 3 Called Extension Telephone 5 Transfer Destination Extension Telephone 7 Main Switch 8 Central Control Unit 9 Storage Device 10 Clock Circuit 11 Sending Register 12 Audible Sound Generation Circuit 13 Message Sending Device 14 Tripartite conference trunk device
Claims (1)
機において、複数種の呼出信号を生成する呼出信号発生
装置と、複数種の呼出先案内メッセージを備えたメッセ
ージ送出装置と、前記呼出信号と前記呼出先案内メッセ
ージとを合成する合成装置と、前記呼出信号と前記呼出
先案内メッセージを選択して前記合成装置で合成し、通
常の呼出し時と自動転送サービス時の転送先呼出し時と
で異なる呼出先案内メッセージと呼出信号の前記合成信
号を発呼者側へ送出する手段とを有することを特徴とす
る呼出先識別方式。1. In an electronic exchange having an automatic transfer service function, a call signal generation device for generating a plurality of types of call signals, a message transmission device having a plurality of types of call destination guidance messages, the call signal and the call. A synthesizing device for synthesizing a destination guidance message and a synthesizing device for selecting the calling signal and the call destination guidance message and synthesizing them by different call destinations at the time of normal call and at the time of calling the transfer destination during automatic transfer service A callee identification method comprising: a means for sending the synthesized signal of the guidance message and the call signal to the calling party.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP18021192A JPH0630135A (en) | 1992-07-08 | 1992-07-08 | Call destination discrimination system |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP18021192A JPH0630135A (en) | 1992-07-08 | 1992-07-08 | Call destination discrimination system |
Publications (1)
Publication Number | Publication Date |
---|---|
JPH0630135A true JPH0630135A (en) | 1994-02-04 |
Family
ID=16079345
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP18021192A Withdrawn JPH0630135A (en) | 1992-07-08 | 1992-07-08 | Call destination discrimination system |
Country Status (1)
Country | Link |
---|---|
JP (1) | JPH0630135A (en) |
-
1992
- 1992-07-08 JP JP18021192A patent/JPH0630135A/en not_active Withdrawn
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