JPH05233376A - Fault monitor device using occurrence tendency value for terminal computer - Google Patents
Fault monitor device using occurrence tendency value for terminal computerInfo
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- JPH05233376A JPH05233376A JP4033870A JP3387092A JPH05233376A JP H05233376 A JPH05233376 A JP H05233376A JP 4033870 A JP4033870 A JP 4033870A JP 3387092 A JP3387092 A JP 3387092A JP H05233376 A JPH05233376 A JP H05233376A
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- failure
- occurrence
- data holding
- data
- notification
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Abstract
Description
【０００１】[0001]
【産業上の利用分野】本発明は発生傾向値によるターミ
ナルコンピュータ向け障害監視装置に関し、特に動作障
害の発生傾向（回数）により監視機構と、選択的な手段
とを備える通報機構とを有する発生傾向値によるターミ
ナルコンピュータ向け障害監視装置に関する。BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a failure monitoring device for terminal computers according to occurrence tendency values, and more particularly, an occurrence tendency having a monitoring mechanism according to the occurrence tendency (number of times) of operation failures and a reporting mechanism having selective means. The present invention relates to a fault monitoring device for a terminal computer by value.
【０００２】[0002]
【従来の技術】従来のターミナルコンピュータ向け障害
監視装置では、ターミナルコンピュータ内に収納される
周辺装置群の動作障害に関して、障害発生の通報を、次
に示すように実施するのが一般的である。2. Description of the Related Art In a conventional fault monitoring device for a terminal computer, it is general to notify the occurrence of a fault with respect to an operation fault of a peripheral device group housed in the terminal computer as follows.
【０００３】ターミナルコンピュータ内に収納される周
辺装置群の動作障害の発生は、各装置に対する処理エラ
ー発生の監視と、これに対する比較的単純な再試行制御
とにより、再試行制御の範囲内で当該の処理エラーを回
復できなかった場合に、その障害の種別を示す状態コー
ドの通知により明らかにされる。The occurrence of the operation failure of the peripheral device group housed in the terminal computer is within the range of the retry control by monitoring the occurrence of the processing error for each device and the relatively simple retry control. When the processing error of No. cannot be recovered, it is clarified by the notification of the status code indicating the type of the failure.
【０００４】システムでは、この通知情報をもとに、エ
ンドユーザー向けの簡潔なガイダンスと、保守要員向け
の簡潔な（エラー）状態コード発生履歴の記録を処理
し、障害発生の通報とする。Based on this notification information, the system processes a brief guidance for the end user and a brief (error) status code generation history record for the maintenance staff, and reports it as a failure occurrence.
【０００５】これにより、システムは処理障害の発生に
関して、必要最低限の状態情報を明らかにできると共
に、中断となっている業務処理の再開を待つことができ
る。As a result, the system can clarify the minimum necessary status information regarding the occurrence of the processing failure and can wait for the resumption of the interrupted business processing.
【０００６】すなわち、他の処理及び次の処理を実行で
きる。That is, another process and the next process can be executed.
【０００７】一方エンドユーザー及び保守要員は、こう
した障害発生があった場合には前述した簡潔ガイダンス
と発生履歴の記録とから、当該の障害の種別を切り分
け、各業務処理に固有のデータ処理方式などを考慮しな
がら原因を追求し、装置（部品）の交換、データの保持
・復旧，制御データの再初期化，等の手段を組み合わせ
て実施し、業務処理の再開を図ることになる。On the other hand, when such a failure occurs, the end user and the maintenance staff separate the type of the failure from the above-mentioned brief guidance and the record of the history of occurrence, and a data processing method unique to each business process. In pursuit of the cause while taking into consideration the above, a combination of means such as device (parts) replacement, data retention / recovery, control data re-initialization, etc. will be implemented in order to restart business processing.
【０００８】[0008]
【発明が解決しようとする課題】上述した従来のターミ
ナルコンピュータ向け障害監視装置では、第１に、障害
発生の判断と処理の打ち切りが固定的に連動しており、
障害発生時には、当該業務処理を中断せざるを得ないと
いう問題点があった。In the conventional fault monitoring device for a terminal computer described above, firstly, the determination of the occurrence of a fault and the termination of the process are fixedly linked,
There was a problem that the business process had to be interrupted when a failure occurred.
【０００９】つまり、従来のターミナルコンピュータ向
け障害監視装置では、周辺装置群の処理エラーに対して
固定回数の回復（再試行）制御を処理し、その範囲内で
処理を回復できれば障害発生とはしないが、この際に障
害発生の傾向ありとの判断を処理していないために、事
前の状態の監視ができていなかったものである。That is, in the conventional fault monitoring apparatus for terminal computers, a fixed number of times of recovery (retry) control is processed for a processing error of the peripheral device group, and if the processing can be recovered within the range, no failure occurs. However, at this time, since it is not judged that there is a tendency for a failure to occur, it is not possible to monitor the state in advance.
【００１０】結果として、エンドユーザー及び保守要員
は、前述のように煩雑な事後の業務再開の手段を講じる
ことになっていた。As a result, the end user and maintenance personnel have to take the complicated means for restarting the work after the fact as mentioned above.
【００１１】第２に、障害発生時の通報先が固定的であ
り、しかもそれがエンドユーザーへ対するものであるた
めに、一部のエンドユーザーからは、負担が大きすぎる
との表明や、保守要員の対応が遅いとの表明などがあ
り、ターミナルコンピュータの保守の効果性が頭打ちに
なっていた。Secondly, since the report destination at the time of failure occurrence is fixed and it is intended for end users, some end users have stated that the burden is too heavy and maintenance is required. The effectiveness of the maintenance of the terminal computer had reached a ceiling, as some people expressed that the response time was slow.
【００１２】[0012]
【課題を解決するための手段】本発明の発生傾向値によ
るターミナルコンピュータ向け障害監視装置は、ターミ
ナルコンピュータの機械構成に収納される周辺装置群の
動作障害の発生状況を、各種類（事象）別の発生傾向
（回数）として記録・保持する発生傾向値データ保持手
段と、前記発生傾向値データ保持手段による障害の種類
（事象）別の発生傾向（回数）のそれぞれに対応して評
価するための閾値を記録・保持する閾値データ保持手段
と、前記発生傾向値データ保持手段と前記閾値データ保
持手段とからのデータ入力により、任意の種類（事象）
の障害発生傾向（回数）を対応する閾値をもって評価
し、障害通報の要因となる障害発生の判断を実施する障
害発生評価手段と、前記発生傾向値データ保持手段及び
前記閾値データ保持手段にて保持されるデータにて同じ
ように構成される障害の種類のそれぞれに対応して選択
的に通報手段を記録・保持する通報手段指示データ保持
手段と、前記障害発生評価手段からの障害発生の判断に
より、前記通報手段指示データ保持手段にて保持される
データ構造体から対応するものを引き当て、当該の障害
種別に対応する通報手段を決定する通報手段決定手段
と、前記通報手段決定手段からの出力情報に応じて、対
応する障害メッセージの画面上への表示等のエンドユー
ザーへの通報を実施するエンドユーザへの通報手段と、
前記通報手段決定手段からの出力情報に応じて対応する
障害通知データの即時オンライン伝送等の保守拠点への
通報を実施する保守拠点への通報手段と、前記発生傾向
値データ保持手段にて保持されるデータの障害発生時の
内容（傾向値）を採取する障害発生時データ採取手段
と、前記閾値データ保持手段と前記通報手段指示データ
保持手段とにより保持されるデータを調節（変更）する
既定データ変更手段とを備える。A failure monitoring apparatus for terminal computers according to an occurrence tendency value according to the present invention is designed to classify the occurrence status of an operation failure of a peripheral device group housed in the mechanical configuration of the terminal computer by type (event). Occurrence tendency value data holding means for recording / holding as the occurrence tendency (number of times) and the occurrence tendency (number of times) for each failure type (event) by the occurrence tendency value data holding means. Arbitrary types (events) can be obtained by inputting data from threshold data holding means for recording / holding threshold values, the occurrence tendency value data holding means and the threshold data holding means.
The failure occurrence tendency (the number of times) is evaluated with a corresponding threshold value, and the failure occurrence evaluation means for judging the occurrence of the failure that causes the failure notification, and the occurrence tendency value data holding means and the threshold data holding means hold it. By means of the reporting means instruction data holding means for selectively recording and holding the reporting means corresponding to each type of failure configured in the same data, and the determination of the failure occurrence from the failure occurrence evaluation means. A notification means determining means for allocating a corresponding one of the data structures held by the notification means instruction data holding means and determining a notification means corresponding to the fault type, and output information from the notification means determining means According to the above, means for notifying the end user of displaying a corresponding failure message on the screen, etc. to the end user,
It is held by the means for notifying maintenance bases, such as immediate on-line transmission of failure notification data corresponding to the output information from the means for deciding the notification means, to the maintenance base, and the occurrence tendency value data holding means. Default data for adjusting (changing) the data held by the failure data collection means for collecting the content (propensity value) of the data when the failure occurs, the threshold data holding means, and the reporting means instruction data holding means And changing means.
【００１３】[0013]
【実施例】次に、本発明の実施例について図面を参照し
て説明する。Embodiments of the present invention will now be described with reference to the drawings.
【００１４】図１は、本発明の発生傾向値によるターミ
ナルコンピュータ向け障害監視装置の一実施例を示す機
能ブロック図である。FIG. 1 is a functional block diagram showing an embodiment of a fault monitoring apparatus for terminal computers according to the occurrence tendency value of the present invention.
【００１５】本実施例の発生傾向値によるターミナルコ
ンピュータ向け障害監視装置は、発生傾向値データ保持
２と、閾値データ保持１と、通報手段指示データ保持３
と、障害発生評価４と、通報手段決定６と、障害発生時
データ採取５と、エンドユーザーへの通報８と、保守拠
点への通報７と既定データ変更９とから構成されること
とする。The fault monitoring apparatus for terminal computers according to the occurrence tendency value of the present embodiment has an occurrence tendency value data holding 2, a threshold data holding 1, and a reporting means instruction data holding 3.
The failure occurrence evaluation 4, the notification means determination 6, the failure occurrence data collection 5, the end user notification 8, the maintenance base notification 7, and the default data change 9 are included.
【００１６】発生傾向値データ保持２では、監視対象の
ターミナルコンピュータ周辺装置群のマイクロ制御での
処理エラーを、障害の発生傾向値として、その種類別に
度数（回数）にて蓄積することとする。In the occurrence tendency value data holding 2, the processing error in the micro control of the peripheral device group of the terminal computer to be monitored is accumulated as the occurrence tendency value of the failure in frequency (number of times) for each type.
【００１７】閾値データ保持１、通報手段指示データ保
持３では、それらの種類別に、対応する度数の閾値、通
報手段指示値を既定値として保持することとする。障害
発生評価４では、評価対象の任意の発生傾向値に対応す
る閾値を引き当て発生傾向がその基準（閾値）を越えて
いるか否かを評価し、越えていればこれを障害発生と判
断することとする。In the threshold data holding 1 and the reporting means instruction data holding 3, the threshold value of the corresponding frequency and the reporting means instruction value are held as default values according to their types. In the failure occurrence evaluation 4, a threshold value corresponding to an arbitrary occurrence tendency value to be evaluated is assigned and it is evaluated whether or not the occurrence tendency exceeds the reference value (threshold value), and if it exceeds the criterion, it is determined that a failure has occurred. And
【００１８】通報手段決定６では、障害発生の判断の結
果を受けて、更に当該の障害種別に対応する通報指示値
を引き当て、エンドユーザー向け通報とするのか、保守
拠点向け通報とするのかを決定することとする。In the notification means determination 6, in response to the result of the determination of the occurrence of the failure, the notification instruction value corresponding to the failure type is further allocated and it is determined whether the notification is for the end user or the maintenance base. I decided to.
【００１９】エンドユーザーへの通報８、保守拠点への
通報７では、通報手段決定６の判断を受けて、それぞれ
の処理をそれぞれ独立して実施することとする。In the notification 8 to the end user and the notification 7 to the maintenance site, each processing is independently executed in response to the determination of the notification means determination 6.
【００２０】又、この際の保守拠点への通報７では、図
１に破線で示される流れのように障害発生時データ採取
５による障害発生時の発生傾向値を得てこれを通報する
が、これにより保守拠点にて障害の発生傾向を管理し、
対応する閾値・通報手段指示データの評価・変更（制
御）へ備える事が可能となる。In addition, in the notification 7 to the maintenance base at this time, as in the flow shown by the broken line in FIG. By this, the maintenance base manages the tendency of failure occurrence,
It is possible to prepare for the evaluation / change (control) of the corresponding threshold value / report means instruction data.
【００２１】そして、既定データ変更９では、それらの
閾値・通報指示データの変更を処理できることとする。Then, in the default data change 9, it is assumed that the change of the threshold value / report instruction data can be processed.
【００２２】図２は、本発明の一実施例にて障害発生の
通報を処理する際の、発生傾向値・閾値・通報手段指示
データの操作（引き当て）の流れを説明する概略図であ
る。発生傾向値は、個々の周辺装置からのその装置に関
わる複数種類の処理エラーの度数（回数）を集積してあ
るものとする。FIG. 2 is a schematic diagram for explaining the flow of the operation (assignment) of the occurrence tendency value / threshold value / reporting means instruction data when processing the notification of failure occurrence in one embodiment of the present invention. It is assumed that the occurrence tendency value is a collection of the frequencies (numbers) of a plurality of types of processing errors related to the peripheral device from each peripheral device.
【００２３】つまり、周辺装置ごとに固有の処理エラー
情報を保持する枠組みが設定されており、更に実際の個
々のデータはその枠組みの範囲内で複数設定できること
になっているものとする。That is, it is assumed that a framework for holding unique processing error information is set for each peripheral device, and that a plurality of actual individual data can be set within the range of the framework.
【００２４】本実施例では、図２の記述にみられるよう
に、前述の「枠組み」を情報種別、「個々のデータ」を
項目種別と定義し、この２要素により、発生傾向値・閾
値・通報手段指示データの保持，操作を実現可能として
いる。In this embodiment, as can be seen from the description of FIG. 2, the above-mentioned "framework" is defined as the information type and "individual data" is defined as the item type. It is possible to hold and operate the reporting means instruction data.
【００２５】本実施例の機能を構成する中でもその中核
となる機能ブロックとして、障害発生評価４、通報手段
決定６があるが、これらの動作は、情報種別・項目種別
によるデータの保持・操作により実現されるものであ
る。Among the functional blocks of this embodiment, there are a failure occurrence evaluation 4 and a notification means determination 6 as the core functional blocks. These operations are performed by holding and operating data according to the information type / item type. It will be realized.
【００２６】[0026]
【発明の効果】以上説明したように、本発明の発生傾向
値によるターミナルコンピュータ向け障害監視装置は、
従来には処理（考慮）されていなかった発生傾向値を、
障害診断ロジックへ付加する事で、障害発生後の通報・
対処という形でしか実施しえなかったターミナルコンピ
ュータの保守に関して、障害発生前の通報（手段）・対
処という形のサービスを考えることが可能になる。As described above, the fault monitoring apparatus for terminal computers according to the occurrence tendency value of the present invention,
Occurrence tendency values that have not been processed (considered) in the past
By adding to the fault diagnosis logic, notification after a fault occurs
With regard to the maintenance of the terminal computer, which can only be carried out in the form of coping, it becomes possible to consider a service in the form of reporting (means) and coping before the occurrence of a failure.
【００２７】又、障害発生時の通報先を任意に設定でき
るので、障害の種別に応じて適当な指定をする事で適当
な情報を適当な場所へ通知することができ、エンドユー
ザーで対処すべきものはエンドユーザー側で、保守サー
ビスで対応すべきものは保守要員にて、というような形
で、障害発生時のターミナルコンピュータの運用の円滑
化・迅速化を図ることが考えられるようになる。Further, since the report destination when a failure occurs can be arbitrarily set, appropriate information can be notified to an appropriate place by making an appropriate designation according to the type of the failure, and the end user must deal with it. For kimono, the end user side and for maintenance services, maintenance personnel will be able to facilitate and speed up the operation of the terminal computer in the event of a failure.
【図１】本発明の発生傾向値によるターミナルコンピュ
ータ向け障害監視装置の一実施例を示す機能ブロック図
である。FIG. 1 is a functional block diagram showing an embodiment of a fault monitoring device for terminal computers according to an occurrence tendency value of the present invention.
【図２】本実施例における障害発生の通報を処理する際
の、発生傾向値・閾値・通報手段指示データの操作の流
れを示す概略図である。FIG. 2 is a schematic diagram showing a flow of operation of an occurrence tendency value / threshold / report means instruction data when processing a fault occurrence report in the present embodiment.
１ 閾値データ保持 ２ 発生傾向値データ保持 ３ 通報手段指示データ保持 ４ 障害発生評価 ５ 障害発生時データ採取 ６ 通報手段決定 ７ 保守拠点への通報 ８ エンドユーザーへの通報 ９ 既定データ変更 1 Threshold data retention 2 Occurrence tendency value data retention 3 Notification means instruction data retention 4 Failure occurrence evaluation 5 Data collection when failure occurs 6 Notification method determination 7 Notification to maintenance site 8 Notification to end user 9 Default data change
Claims (1)
納される周辺装置群の動作障害の発生状況を、各種類
（事象）別の発生傾向（回数）として記録・保持する発
生傾向値データ保持手段と、前記発生傾向値データ保持
手段による障害の種類（事象）別の発生傾向（回数）の
それぞれに対応して評価するための閾値を記録・保持す
る閾値データ保持手段と、前記発生傾向値データ保持手
段と前記閾値データ保持手段とからのデータ入力によ
り、任意の種類（事象）の障害発生傾向（回数）を対応
する閾値をもって評価し、障害通報の要因となる障害発
生の判断を実施する障害発生評価手段と、前記発生傾向
値データ保持手段及び前記閾値データ保持手段にて保持
されるデータにて同じように構成される障害の種類のそ
れぞれに対応して選択的に通報手段を記録・保持する通
報手段指示データ保持手段と、前記障害発生評価手段か
らの障害発生の判断により、前記通報手段指示データ保
持手段にて保持されるデータ構造体から対応するものを
引き当て、当該の障害種別に対応する通報手段を決定す
る通報手段決定手段と、前記通報手段決定手段からの出
力情報に応じて、対応する障害メッセージの画面上への
表示等のエンドユーザーへの通報を実施するエンドユー
ザへの通報手段と、前記通報手段決定手段からの出力情
報に応じて対応する障害通知データの即時オンライン伝
送等の保守拠点への通報を実施する保守拠点への通報手
段と、前記発生傾向値データ保持手段にて保持されるデ
ータの障害発生時の内容（傾向値）を採取する障害発生
時データ採取手段と、前記閾値データ保持手段と前記通
報手段指示データ保持手段とにより保持されるデータを
調節（変更）する既定データ変更手段とを備えることを
特徴とするターミナルコンピュータ向け障害監視装置。1. An occurrence tendency value data holding means for recording / holding the occurrence status of an operation failure of a peripheral device group housed in the mechanical configuration of a terminal computer as an occurrence tendency (number of times) for each type (event), Threshold data holding means for recording and holding a threshold value for evaluating the occurrence tendency (number of times) for each type of failure (event) by the occurrence tendency value data holding means, and the occurrence tendency value data holding means By inputting data from the threshold data holding means and the threshold data holding means, the failure occurrence tendency (the number of times) of an arbitrary type (event) is evaluated with a corresponding threshold value, and the failure occurrence evaluation that causes the failure notification is executed. Means, and the data held in the occurrence tendency value data holding means and the threshold value data holding means are selectively arranged in correspondence with respective types of faults configured in the same manner. The reporting means instruction data holding means for recording / holding the reporting means and the corresponding data structure held by the reporting means instruction data holding means are allocated by the judgment of the failure occurrence from the failure occurrence evaluation means. , A notification means deciding means for deciding a notification means corresponding to the failure type concerned, and a notification to the end user such as displaying a corresponding failure message on the screen according to the output information from the notification means deciding means. Means for notifying an end user, and means for notifying maintenance bases such as immediate online transmission of failure notification data corresponding to output information from the notification means determination means, and means for notifying maintenance bases, Failure data collection means for collecting the contents (trend value) of the data held by the occurrence tendency value data holding means at the time of failure occurrence, and the threshold data holding Terminal computer for fault monitoring device, characterized in that it comprises a predetermined data changing means for adjusting (changing) the data maintained by said notification means instruction data holding means and stages.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP4033870A JPH05233376A (en) | 1992-02-21 | 1992-02-21 | Fault monitor device using occurrence tendency value for terminal computer |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP4033870A JPH05233376A (en) | 1992-02-21 | 1992-02-21 | Fault monitor device using occurrence tendency value for terminal computer |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JPH05233376A true JPH05233376A (en) | 1993-09-10 |
Family
ID=12398552
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP4033870A Withdrawn JPH05233376A (en) | 1992-02-21 | 1992-02-21 | Fault monitor device using occurrence tendency value for terminal computer |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPH05233376A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2007249741A (en) * | 2006-03-17 | 2007-09-27 | Fujitsu Ltd | Suspicious part specifying apparatus and processing method |
| CN117519117A (en) * | 2024-01-08 | 2024-02-06 | 北京星网船电科技有限公司 | Multifunctional console control method and system |
-
1992
- 1992-02-21 JP JP4033870A patent/JPH05233376A/en not_active Withdrawn
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2007249741A (en) * | 2006-03-17 | 2007-09-27 | Fujitsu Ltd | Suspicious part specifying apparatus and processing method |
| JP4584853B2 (en) * | 2006-03-17 | 2010-11-24 | 富士通株式会社 | Suspicious point identification device and processing method |
| CN117519117A (en) * | 2024-01-08 | 2024-02-06 | 北京星网船电科技有限公司 | Multifunctional console control method and system |
| CN117519117B (en) * | 2024-01-08 | 2024-03-15 | 北京星网船电科技有限公司 | Multifunctional console control method and system |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| A300 | Withdrawal of application because of no request for examination |
Free format text: JAPANESE INTERMEDIATE CODE: A300 Effective date: 19990518 |