JPH04200058A - Incoming call transfer method for electronic exchange - Google Patents
Incoming call transfer method for electronic exchangeInfo
- Publication number
- JPH04200058A JPH04200058A JP33386590A JP33386590A JPH04200058A JP H04200058 A JPH04200058 A JP H04200058A JP 33386590 A JP33386590 A JP 33386590A JP 33386590 A JP33386590 A JP 33386590A JP H04200058 A JPH04200058 A JP H04200058A
- Authority
- JP
- Japan
- Prior art keywords
- transfer destination
- incoming call
- extension
- destination number
- transfer
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000012546 transfer Methods 0.000 title claims abstract description 62
- 238000000034 method Methods 0.000 title claims description 16
- 230000001419 dependent effect Effects 0.000 abstract 2
- 238000004891 communication Methods 0.000 description 10
- 238000010586 diagram Methods 0.000 description 2
- 238000012544 monitoring process Methods 0.000 description 2
- 238000007796 conventional method Methods 0.000 description 1
- 238000001514 detection method Methods 0.000 description 1
Landscapes
- Sub-Exchange Stations And Push- Button Telephones (AREA)
Abstract
Description
【発明の詳細な説明】
産業上の利用分野
本発明は電子交換機の着信転送方法に係わり、特に、着
信情報の受信時間帯や着信者の状況により転送先を選択
することができる電子交換機の着信転送方法に関する。DETAILED DESCRIPTION OF THE INVENTION Field of Industrial Application The present invention relates to an incoming call transfer method for an electronic exchange, and in particular, an incoming call transfer method for an electronic exchange that allows the transfer destination to be selected depending on the reception time of the incoming call information and the situation of the called party. Regarding the transfer method.
従来の技術
従来、電子交換機において外線からの着信情報に従って
内線を選択するに際しては、不在設定時もしくは話中時
には、仮想端末を含む端末への着信通知を行うことなく
着信転送が行われていた。このため、従来の電子交換機
においても、電子交換機内のメモリに着信先を記憶させ
れば、不在設定時や話中時にも指定の転送先へ着信転送
を行うことができる。BACKGROUND OF THE INVENTION Conventionally, when an electronic exchange selects an extension according to incoming call information from an outside line, incoming calls are transferred without notifying terminals, including virtual terminals, of incoming calls when the call is set to be absent or busy. For this reason, even in conventional electronic exchanges, if the destination is stored in the memory within the electronic exchange, incoming calls can be transferred to the designated destination even when the call is set to be absent or busy.
発明が解決しようとする課題
しかしながら、上記従来の方法では、着信者が電話機に
よって不在転送設定を行うか、あるいは電話機が話中と
なっているときにしか着信転送を行うことができず、ま
た転送先受信者が在席中ならば如何なる状況でも転送さ
れるという不具合があった。Problems to be Solved by the Invention However, with the above conventional methods, call forwarding can only be performed when the called party sets call forwarding on the telephone or when the telephone is busy; There was a problem that if the first recipient was present, the message would be forwarded under any circumstances.
本発明はこのような従来の問題点を解決するものであり
、受信時間帯及び転送着信者の状況に応じて転送先を決
定することかできる電子交換機の着信転送方法を提供す
ることにある。またさらに本発明の目的は、着信者が在
席しているか否かに応じて転送先を決定することができ
る電子交換機の着信転送方法を提供することにある。The present invention is intended to solve these conventional problems, and it is an object of the present invention to provide a call transfer method for an electronic exchange that can determine the transfer destination according to the receiving time period and the situation of the transfer destination. A further object of the present invention is to provide a call transfer method for an electronic exchange that can determine the transfer destination depending on whether the called party is present or not.
課題を解決するための手段
本発明は、上記目的を達成するために、第１の方法とし
て、外線からの着信情報を電子交換機で受け、受信した
着信情報に従って指定の内線を選択するに際して、時間
帯別転送先番号と転送先話中時の転送先番号を予め設定
し、電子交換機が外線から着信情報を受信したときに受
信時の時間帯に応じて指定の転送先番号を選択し、選択
した転送先番号に従って内線を選択し、選択した内線の
転送先が話中のときには転送先話中時の転送先番号に従
って内線を選択することを特徴とする電子交換機の着信
転送方法を採用したものである。Means for Solving the Problems In order to achieve the above object, the present invention provides, as a first method, receiving incoming call information from an outside line in an electronic exchange, and selecting a designated extension line according to the received incoming call information. The forwarding destination number for each band and the forwarding destination number when the forwarding destination is busy are set in advance, and when the electronic exchange receives incoming call information from an outside line, the designated forwarding destination number is selected according to the time zone at the time of reception. This method employs a call transfer method for electronic exchanges, which is characterized in that an extension is selected according to the forwarding destination number selected, and when the forwarding destination of the selected extension is busy, an extension is selected according to the forwarding destination number when the forwarding destination is busy. It is.
第２の方法として、外線からの着信情報を電子交換機で
受け、受信した着信情報に従って指定の内線を選択する
に際して、指定の内線に接続された電話機を利用するも
のの在席時の転送先番号と不在時の転送先番号を設定し
、かつ前記電話機利用者の在席の有無を監視し、電子交
換機が外線から着信情報を受信したときに前記電話機利
用者が在席のときには在席部の転送先番号に従って内線
を選択し、前記電話機利用者が不在のときには不在時の
転送先番号に従った内線を選択することを特徴とする電
子交換機の着信転送方法を採用したものである。The second method is to receive incoming call information from an outside line at an electronic exchange, and when selecting a designated extension according to the received incoming call information, the forwarding number and the forwarding number when the person using the telephone connected to the designated extension is present. Sets a forwarding number in case of absence, monitors whether or not the telephone user is present, and transfers to the present section if the telephone user is present when the electronic exchange receives incoming call information from an outside line. This method employs an incoming call transfer method for an electronic exchange, which is characterized in that an extension is selected according to the destination number, and when the telephone user is absent, an extension is selected according to the transfer destination number at the time of absence.
作用
従って、本発明によれば、電子交換機が外線から着信情
報を受信したときには、受信した時間帯に応じた転送先
番号が選択され、選択された転送先番号に従った内線を
選択することかできる。そして選択した内線が話中のと
きには転送先話中時の転送先番号に従った内線を選択す
ることができる。このため、時間帯及び着信者の状況に
応した転送先を決定することが可能となる。Therefore, according to the present invention, when the electronic exchange receives incoming call information from an outside line, the forwarding destination number corresponding to the time zone of reception is selected, and the extension according to the selected forwarding destination number is selected. can. Then, when the selected extension is busy, it is possible to select an extension according to the transfer destination number when the transfer destination is busy. Therefore, it is possible to determine the transfer destination according to the time zone and the situation of the called party.
また本発明によれば、電子交換機か外線から着信情報を
受信したときに、電話機利用者の在席の有無を判別し、
電話機利用者が在席のときには在席時の転送先番号に従
った内線を選択し、電話機ＩＩ用者が不在のときには不
在時の転送先番号に従った内線が選択されるため、着信
者の状況に応じた転送先を決定することが可能となる。Further, according to the present invention, when incoming call information is received from an electronic exchange or an outside line, it is determined whether or not a telephone user is present;
When the telephone user is present, an extension is selected according to the forwarding destination number when the telephone user is present, and when the telephone II user is absent, an extension according to the forwarding destination number when absent is selected. It becomes possible to determine the forwarding destination according to the situation.
実施例
第１図は本発明の一実施例の構成を示すものである。第
１図において、電子交換機１は応用プロセッサ２を介し
てキーボード３に接続されており、電子交換機１は局線
回路４、通話路５、内線回路６、中央制御装置１１を備
えて構成されている。局線回路４は外線に接続され、内
線回路６は電話機７に接続されている。中央制御装置１
２は交換手段１２、仮想端末手段１３、通信手段１４を
備えており、仮想端末手段１３には着信通知手段１３１
、応答手段１３２、終話手段１３３、強制転送手段１３
４が設けられている。そして交換手段１２が通話路５に
接続され、通信手段１４が応用プロセッサ２の通信手段
８に接続されている。応用プロセッサ２は着信通知受信
手段２１、応答要求手段２２、終話要求手段２３、強制
転送要求手段２４、転送先記憶手段２５を備えており、
転送先記憶手段２Ｓには時間帯別転送先番号及び不在時
の転送先番号に関するデータが格納されている。Embodiment FIG. 1 shows the configuration of an embodiment of the present invention. In FIG. 1, an electronic exchange 1 is connected to a keyboard 3 via an application processor 2, and includes a central office line circuit 4, a communication line 5, an extension circuit 6, and a central control unit 11. There is. The office line circuit 4 is connected to an outside line, and the extension line circuit 6 is connected to a telephone set 7. Central control device 1
2 is equipped with an exchange means 12, a virtual terminal means 13, and a communication means 14, and the virtual terminal means 13 has an incoming call notification means 131.
, response means 132, call termination means 133, forced transfer means 13
4 is provided. The exchange means 12 is connected to the communication path 5, and the communication means 14 is connected to the communication means 8 of the application processor 2. The application processor 2 includes an incoming call notification receiving means 21, a response requesting means 22, a call termination requesting means 23, a forced transfer requesting means 24, a transfer destination storage means 25,
The transfer destination storage means 2S stores data regarding transfer destination numbers by time zone and transfer destination numbers when the user is absent.
次に、上記実施例の動作について説明する。先ず電子交
換機１の外線から着信情報が入力されると、この着信情
報が局線回路４を介して中央制御装置１１内に取り込ま
れる。中央制御装置１１は受信した着信情報を基に指定
の内線を選択し、内線回路６を介して電話機７に着信情
報を転送する。このような内線を選択するに際して、中
央制御装置１１は着信情報を受信したときに交換手段１
２に着信情報の受信の指示を行うと共に仮想端末手段１
３に着信させる。着信端末手段］、３は着信通信手段１
３１、通信手段１４を介して応用プロセッサ２に着信通
知を転送する。Next, the operation of the above embodiment will be explained. First, when incoming call information is input from the outside line of the electronic exchange 1, this incoming call information is taken into the central control unit 11 via the central office line circuit 4. The central control unit 11 selects a designated extension based on the received incoming call information, and transfers the incoming call information to the telephone 7 via the extension circuit 6. When selecting such an extension, the central controller 11 selects the switching means 1 when receiving incoming call information.
The virtual terminal means 1 instructs the virtual terminal means 2 to receive the incoming call information.
Make a call to 3. Incoming terminal means], 3 is incoming communication means 1
31, transfer the incoming notification to the application processor 2 via the communication means 14;
応用プロセッサ２は、中央制御装置１１からの着信通知
を受けたときには、通知を受信した時間帯に応じた転送
先番号を転送先記憶手段２５から選択し、選択した転送
先番号に従った内線を決定する。着信転送先の内線が決
定されると強制転送要求手段２４からの強制転送要求が
通信手段８を介して中央制御装置１１へ出力される。こ
れにより交換手段１２が強制転送要求に応答して指定の
転送先番号に従った内線を選択して、選択した内線に着
信情報が転送されることになる。When the application processor 2 receives an incoming call notification from the central control unit 11, it selects a forwarding destination number from the forwarding destination storage means 25 according to the time zone in which the notification was received, and selects an extension according to the selected forwarding destination number. decide. When the extension to which the incoming call is transferred is determined, a forced transfer request from the forced transfer requesting means 24 is outputted to the central control unit 11 via the communication means 8. As a result, the switching means 12 selects an extension according to the specified transfer destination number in response to the forced transfer request, and the incoming call information is transferred to the selected extension.
一方、時間帯によって選択された転送先が話中のときに
は、転送先が話中時の転送先番号が転送先記憶手段２５
から選択され、選択された転送先番号に従った内線が選
択され、選択された内線に着信情報が転送されることに
なる。On the other hand, when the transfer destination selected depending on the time zone is busy, the transfer destination number at the time when the transfer destination is busy is stored in the transfer destination storage means 25.
An extension according to the selected transfer destination number is selected, and the incoming call information is transferred to the selected extension.
このように、上記実施例によれば、着信情報を受信した
ときの時間帯及び着信者の状況に応じて転送先を選択す
ることができるため、着信者の状況や時間帯に応じて、
より効率的な着信サービスを提供することが可能となる
。In this way, according to the above embodiment, the forwarding destination can be selected depending on the time zone and the situation of the called party when the incoming call information is received.
It becomes possible to provide more efficient incoming call services.
次に、本発明の他の実施例を第２側に従って説明する。Next, another embodiment of the present invention will be described according to the second side.
本実施例は応用プロセッサ２に着信先在席不在記憶手段
２６と不在時転送先記憶手段２７を設け、電話機７を利
用するものの在席の有無を監視するためのセンサ９を設
け、センサ９の出力を応用プロセッサ２へ転送するよう
にしたものであり、他の構成は第１図のものと同様であ
るので、第１図のものと同一のには同一の符号を付して
それらの説明は省略する。In this embodiment, the application processor 2 is provided with a destination storage device 26 and a transfer destination storage device 27, and a sensor 9 for monitoring the presence or absence of a person using a telephone 7. The output is transferred to the application processor 2, and the other configurations are the same as those in Figure 1, so the same symbols as those in Figure 1 will be given and their explanations will be given below. is omitted.
プロセッサ２の着信先在席不在記憶手段２６には、電話
機７を利用するものが在席しているか否かの情報がセン
サ９を介して格納されるようになっており、不在時転送
先記憶手段２７には電話機７を利用するものが不在とな
ったときの転送先を示す転送先番号のデータが格納され
ている。The receiving destination presence/absence storage means 26 of the processor 2 stores, via the sensor 9, information as to whether or not someone using the telephone 7 is present, and stores the destination in the event of an absence. The means 27 stores data on a transfer destination number indicating a transfer destination when the person using the telephone 7 is absent.
本実施例においては、電話機７を利用する着信者が在席
しているときに電子交換機１に着信情報が入力されると
、転送先記憶手段２５に記憶されている転送先番号に従
った内線が選択され、選択された内線に着信情報が転送
されることになる。In this embodiment, when incoming call information is input to the electronic exchange 1 while the called party using the telephone 7 is present, the extension number according to the forwarding destination number stored in the forwarding destination storage means 25 is set. is selected, and the incoming call information is transferred to the selected extension.
二の処理は第１図のものと同様な処理によって行われる
。The second process is performed by the same process as that in FIG.
一方、着信者が不在のときには、着信者が不在である旨
かセンサ９によって検出され、センサ９の検出出力が記
憶手段２６に記憶される。このため、着信者の不在時に
は不在時転送先記憶手段２７に記憶された不在時の転送
先番号に従った内線が選択され、選択された内線に着信
情報が転送されることになる。On the other hand, when the called party is absent, the sensor 9 detects that the called party is absent, and the detection output of the sensor 9 is stored in the storage means 26. Therefore, when the called party is absent, an extension according to the number of the called party in the absence stored in the called party storage means 27 is selected, and the incoming call information is transferred to the selected extension.
このように、上記実施例によれば、着信者の在席不在に
応じて内線を決定できるため、着信者の在席不在状況に
応じてより効率的な着信サービスを提供することができ
る。In this way, according to the embodiment described above, the extension can be determined depending on whether the called party is present or not, and therefore a more efficient call reception service can be provided depending on the presence or absence of the called party.
発明の効果
本発明は上記実施例より明らがなように、以下に示すよ
うな効果を有する。Effects of the Invention As is clear from the above embodiments, the present invention has the following effects.
請求項（１）の効果
着信情報を受信したときの時間帯及び着信者の状況に応
して転送先を選択することができるため、着信者の状況
や着信情報を受信したときの時間帯に応じてより効率的
な着信サービスを提供することができる。従って、サー
ビスセンターのようなユーザでは着信状況や受付者の計
画的な休憩を支援することが可能となる。Effects of Claim (1) Since the forwarding destination can be selected according to the time zone when the incoming call information is received and the situation of the called party, the transfer destination can be selected according to the situation of the called party and the time zone when the incoming call information is received Accordingly, more efficient incoming call services can be provided. Therefore, a user such as a service center can check the incoming call status and support the scheduled breaks of the receiver.
請求項（２）の効果
電話機利用者の在席の有無を監視し、この監視結果に従
って転送先を決定するようにしたため、着信者の在席不
在に応じて転送先を変更する等ユーザの要望に応じた着
信サービスを提供することができる。従って、重役等の
着信者が面倒な着信操作を行うことなく電話の取り次ぎ
が可能となる。Effect of claim (2) Since the presence or absence of the telephone user is monitored and the forwarding destination is determined according to the monitoring result, the forwarding destination can be changed depending on whether the called party is present or not, etc. We can provide incoming call services according to your needs. Therefore, the callee, such as an executive, can make a call without having to perform any troublesome call receiving operations.
第１図は本発明の一実施例を示す電子交換機のブロック
図、第２図は本発明の他の実施例を示す電子交換機のブ
ロック図である。
１・・・電子交換機、２・・・応用プロセッサ、３・・
・キーボード、４・・・局線回路、５・・・通話路、６
・・・内線回路、７・・・電話機、８・・・通信手段、
９・・・センサ、１１・・・中央制御装置、１２・・・
交換手段、１３・・・仮想端末手段、１４・・・通信手
段、２１・・・着信通知受信手段、２２・・・応答要求
手段、２３・・・終話要求手段、２４・・・強制転送要
求手段、２５・・・転送先記憶記憶手段、２６・・・着
信先在席不在記憶手段、２７・・・不在時転送先記憶手
段。
代理人の氏名 弁理士 小鍜治 明 ばか２名第２図
δ ５４FIG. 1 is a block diagram of an electronic exchange showing one embodiment of the present invention, and FIG. 2 is a block diagram of an electronic exchange showing another embodiment of the present invention. 1...Electronic switchboard, 2...Applied processor, 3...
・Keyboard, 4... Office line circuit, 5... Call path, 6
... Extension circuit, 7... Telephone, 8... Communication means,
9...Sensor, 11...Central control unit, 12...
Exchange means, 13... Virtual terminal means, 14... Communication means, 21... Incoming call notification receiving means, 22... Response requesting means, 23... Call end requesting means, 24... Forced transfer Request means, 25... Transfer destination storage storage means, 26... Receiving destination presence/absence storage means, 27... Transfer destination storage means when absent. Name of agent Patent attorney Akira Okaji Two idiots Figure 2 δ 54
Claims (2)
た着信情報に従って指定の内線を選択するに際して、時
間帯別転送先番号と転送先話中時の転送先番号を予め設
定し、電子交換機が外線から着信情報を受信したときに
受信時の時間帯に応じて指定の転送先番号を選択し、選
択した転送先番号に従って内線を選択し、選択した内線
の転送先が話中のときには転送先話中時の転送先番号に
従って内線を選択することを特徴とする電子交換機の着
信転送方法。(1) When an electronic exchange receives incoming call information from an outside line and selects a designated extension according to the received incoming call information, the forwarding destination number for each time zone and the forwarding destination number when the forwarding destination is busy are set in advance, and the electronic switching When receiving incoming call information from an outside line, selects the specified forwarding destination number according to the time zone at the time of reception, selects an extension according to the selected forwarding destination number, and transfers the call if the forwarding destination of the selected extension is busy. A call transfer method for an electronic exchange, characterized in that an extension is selected according to a transfer destination number when the call is busy.
た着信情報に従って指定の内線を選択するに際して、指
定の内線に接続された電話機を利用するものの在席時の
転送先番号と不在時の転送先番号を設定し、かつ前記電
話機利用者の在席の有無を監視し、電子交換機が外線か
ら着信情報を受信したときに前記電話機利用者が在席の
ときには在席時の転送先番号に従って内線を選択し、前
記電話機利用者が不在のときには不在時の転送先番号に
従った内線を選択することを特徴とする電子交換機の着
信転送方法。(2) When an electronic exchange receives incoming call information from an outside line and selects a designated extension according to the received incoming call information, the forwarding number when the user is present and the forwarding number when the user is absent is used when using a telephone connected to the designated extension. Set a forwarding number, monitor whether or not the telephone user is present, and when the electronic exchange receives incoming call information from an outside line and the telephone user is present, follow the forwarding destination number at the time of being present. A call transfer method for an electronic exchange, characterized in that an extension is selected, and when the telephone user is absent, an extension according to a transfer destination number at the time of absence is selected.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP33386590A JPH04200058A (en) | 1990-11-29 | 1990-11-29 | Incoming call transfer method for electronic exchange |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP33386590A JPH04200058A (en) | 1990-11-29 | 1990-11-29 | Incoming call transfer method for electronic exchange |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JPH04200058A true JPH04200058A (en) | 1992-07-21 |
Family
ID=18270812
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP33386590A Pending JPH04200058A (en) | 1990-11-29 | 1990-11-29 | Incoming call transfer method for electronic exchange |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPH04200058A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2016005219A (en) * | 2014-06-19 | 2016-01-12 | エス・アンド・アイ株式会社 | Call incoming control system and call incoming control method |
-
1990
- 1990-11-29 JP JP33386590A patent/JPH04200058A/en active Pending
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2016005219A (en) * | 2014-06-19 | 2016-01-12 | エス・アンド・アイ株式会社 | Call incoming control system and call incoming control method |
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