JPH04172743A - Interrupt connection system during busy state - Google Patents
Interrupt connection system during busy stateInfo
- Publication number
- JPH04172743A JPH04172743A JP30067490A JP30067490A JPH04172743A JP H04172743 A JPH04172743 A JP H04172743A JP 30067490 A JP30067490 A JP 30067490A JP 30067490 A JP30067490 A JP 30067490A JP H04172743 A JPH04172743 A JP H04172743A
- Authority
- JP
- Japan
- Prior art keywords
- telephone
- incoming call
- control device
- hold
- signal
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000001514 detection method Methods 0.000 claims description 22
- 238000000034 method Methods 0.000 claims description 6
- 238000004891 communication Methods 0.000 claims description 5
- 238000010586 diagram Methods 0.000 description 5
- 230000005540 biological transmission Effects 0.000 description 3
- 238000012545 processing Methods 0.000 description 3
- 238000005516 engineering process Methods 0.000 description 2
- 238000007796 conventional method Methods 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 238000011017 operating method Methods 0.000 description 1
Abstract
Description
【発明の詳細な説明】
〔産業上の利用分野〕
本発明は、代表着信回線全てが話中もしくは保留中の着
信に対する交換処理に関するもので、とゝくに話中割り
込み接続に関するものである。DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to switching processing for incoming calls when all representative incoming lines are busy or on hold, and particularly relates to busy interrupt connections.
代表着信回線か全て話中もしくは保留中の場合、後から
の着信呼はかげ直さなければ接続されないという欠点か
ある。この欠点を解消するため、従来は着信回線を同時
に受付可能な電話機なとの数よりも多く設定して、電話
機か全て話中もしくは保留中の場合は着信のあった回線
を一時的に待時受付1・−キー装置などに接続しておき
、電話機に空きかできた時点で切替接続するという方法
か用いられてきた(従来技術1)。If all representative incoming calls are busy or on hold, subsequent incoming calls will not be connected unless you try again. In order to solve this problem, conventionally, the number of incoming lines is set to be greater than the number of telephones that can accept calls at the same time, and when all the telephones are busy or on hold, the incoming line is temporarily put on hold. Reception 1 - A method has been used in which the telephone is connected to a key device, etc., and the connection is switched when a telephone becomes available (Prior Art 1).
また、従来単一の回線に対して機能する方法として、所
謂割り込み接続(キャッチホン)か実施されている(従
来技術2)。Furthermore, as a conventional method for functioning on a single line, a so-called interrupt connection (call waiting) has been implemented (Prior Art 2).
しかし従来技術1ては、待時受付トーキ−装置に接続さ
れた場合、少な(とも一つの電話機に空きか生じるまで
待たなければ電話機に接続されないという欠点かあった
。However, the prior art 1 had the disadvantage that when connected to a standby reception talkie device, the telephone would not be connected unless one waited until at least one telephone became available.
また、従来技術2は、単一の回線に対して機能するので
、代表着信回線と組み合わせて実施した場合も、割り込
み接続か可能なのはただ一つの回線であるという欠点か
あった。Furthermore, since Prior Art 2 functions for a single line, even when implemented in combination with a representative incoming call line, there is a drawback in that only one line is capable of interrupt connection.
本発明の目的は、上記のような従来技術の欠屯を解消し
、電話機で受付中の回線の切断を待つことなく他の回線
を接続でき、また複数の回線(二対して割り込み接続か
可能な話中割り込み接続方式を提供することにある。An object of the present invention is to solve the deficiencies of the prior art as described above, to connect another line without waiting for the line being accepted by the telephone to be disconnected, and to connect multiple lines (interrupt connection to two lines). The purpose of the present invention is to provide a busy interrupt connection method.
本発明は上記目的を達成するため、通話路への着信を検
出する着信検出装置と、1ないし複数の電話機と、該電
話機おのおのの空き、話中、保留中を検出する状態検出
装置と、該電話機おのおのへの第二着信信号の送出と該
電話機おのおのからの第二着信信号に対する応答の検出
を行う信号送受信装置と、制御装置とを備えた交換シス
テム(=おいて、前記制御装置が前記状態検出装置を通
して前記おのおのの電話機の状態を検出し、全ての電話
機それぞれが話中もしくは保留中であることを検出して
いるとき、前記着信検出装置か回線への着信を検出して
制御装置へ通知すると、既着信呼を保留中の電話機が存
在する場合には、制御装置は保留中の1もしくは複数の
電話機を選択して、前記信号送受信装置から第2着信信
号を送出させ、信号送受信装置が電話機からの応答信号
を検出して制御装置へ通知すると、制御装置は最初に応
答した電話機に該回線を接続し、既着信呼を保留中の電
話機が存在しない場合には、制御装置は全電話機に信号
送受信装置から第2着信信号を送出させ、信号送受信装
置が電話機からの応答信号を検出して制御装置へ通知す
ると、制御装置は最初に応答した電話機の既着信呼を保
留し該回線を接続することを特徴としている。In order to achieve the above object, the present invention includes an incoming call detection device that detects an incoming call to a communication path, one or more telephones, a state detection device that detects whether each of the telephones is free, busy, or on hold. A switching system comprising a signal transmitting/receiving device that transmits a second incoming signal to each telephone and detects a response to the second incoming signal from each telephone, and a control device (= in which the control device is in the state The state of each of the telephones is detected through the detection device, and when it is detected that all the telephones are busy or on hold, the incoming call detection device detects an incoming call to the line and notifies the control device. Then, if there is a telephone with an incoming call on hold, the control device selects one or more telephones on hold and causes the signal transmitting/receiving device to transmit a second incoming signal, and the signal transmitting/receiving device When detecting a response signal from a telephone and notifying the control device, the control device connects the line to the first telephone that answered, and if there is no telephone with an incoming call on hold, the control device connects all telephones. When the signal transmitting/receiving device sends out a second incoming signal, and the signal transmitting/receiving device detects a response signal from the telephone and notifies the control device, the control device puts the incoming call of the telephone that responded first on hold and disconnects the line. It is characterized by connection.
本発明は、制御装置が状態検出装置を通じておのおのの
電話機の状態を検出し、全ての電話機それぞれが話中も
しくは保留中であることを検出しているとき、着信検出
装置か回線への着信を検出して制御装置へ通知すると、
既着信呼を保留中の電話機か存在する場合には、制御装
置は保留中の■もしくは複数の電話機を選択して、信号
送受信装置から第2着信信号を送出させ、信号送受信装
置か電話機からの応答信号を検出して制御装置へ通知す
ると、制御装置は最初に応答した電話機に該回線を接続
し、既着信呼を保留中の電話機が存在しない場合には、
制御装置は全電話機に信号送受信装置から第2着信信号
を送出させ、信号送受信装置が電話機からの応答信号を
検出して制御装置へ通知すると、制御装置は最初に応答
した電話機の既着信呼を保留し該回線を接続することに
より、従来の技術とは、電話機で受付中の回線の切断を
待つことなく他の回線を接続でき、また複数の回線に対
して割り込み接続を可能にしていることが異なる。以下
図面にもとづき実施例について説明する。In the present invention, when the control device detects the state of each telephone through the state detection device and detects that all the telephones are busy or on hold, the incoming call detection device detects an incoming call to the line. and notifies the control device.
If there is a telephone with an incoming call on hold, the control device selects the telephone or multiple telephones on hold, causes the signal transmitting/receiving device to send out a second incoming signal, and then transmits the second incoming signal from the signal transmitting/receiving device or the telephone. When a response signal is detected and notified to the control device, the control device connects the line to the telephone that answered first, and if there is no telephone with an incoming call on hold,
The control device causes all telephones to send a second incoming signal from the signal transmitting/receiving device, and when the signal transmitting/receiving device detects a response signal from the telephone and notifies the control device, the control device transmits the incoming call of the telephone that answered first. By placing the call on hold and connecting the line, the conventional technology allows you to connect to another line without waiting for the line being accepted by the telephone to be disconnected, and also enables interrupt connections to be made to multiple lines. are different. Examples will be described below based on the drawings.
第1図は本発明の一実施例を示す交換システムの構成図
である。同図において、1は着信検出装置、2は通話路
、3は電話機、4は状態検出装置、5は信号送受信装置
、6は制御装置である。FIG. 1 is a block diagram of an exchange system showing an embodiment of the present invention. In the figure, 1 is an incoming call detection device, 2 is a communication path, 3 is a telephone, 4 is a state detection device, 5 is a signal transmitting/receiving device, and 6 is a control device.
着信検出装置1は着信回線への着信を検出し、制御装置
6へ通知する機能を有し、通話路2は着信回線と電話機
3とを接続する機能を有し、電話機3は着信呼に応答す
る機能を有し、状態検出装置4は電話機3おのおのの受
付可能あるいは不可能、話中あるいは保留中あるいは空
き、などの状態を検出して制御装置6へ通知する機能を
備え、信号送受信装置5は受付可能な電話機全てか話中
もしくは保留中に、新たな着信かあったことを電話機3
に通知するための、音あるいはランプ点滅などの第2着
値付号を送出する機能と、第2着値付号に対する電話機
3からのフッキング信号などの応答信号を検出して制御
装置6へ通知する機能を備え、制御装置6は着信検出装
置1、状態検出装f、 4、信号送受信装置5からの通
知を基に通話路2、および信号送受信装置5を制御する
機能を備えている。The incoming call detection device 1 has the function of detecting an incoming call to the incoming line and notifies the control device 6, the communication path 2 has the function of connecting the incoming line and the telephone 3, and the telephone 3 responds to the incoming call. The status detection device 4 has a function of detecting the status of each telephone 3, such as whether it is available or unavailable, busy, on hold, or free, and notifying the control device 6. indicates that a new call has arrived while all available telephones are busy or on hold.
A function to send out a second value attached signal such as a sound or a flashing lamp to notify the user, and a function to detect a response signal such as a hooking signal from the telephone 3 to the second value attached and notify it to the control device 6. The control device 6 has a function of controlling the call path 2 and the signal transmitting/receiving device 5 based on notifications from the incoming call detecting device 1, the status detecting device f, 4, and the signal transmitting/receiving device 5.
第2図は本発明の一実施例で、本発明実施時に、全ての
電話機それぞれか話中もしくは保留中が検出されている
場合の制純装置6の動作手順を示した図である。FIG. 2 is an embodiment of the present invention, and is a diagram showing the operation procedure of the control device 6 when it is detected that all telephones are busy or on hold when the present invention is implemented.
B1では着信検出装置lからの通知により、新たな着信
があったことを検出する。B1 detects that a new call has arrived based on a notification from the call detection device l.
B2では状態検出装置4からの通知により、保留中の電
話機の有無を判断する。In B2, based on the notification from the status detection device 4, it is determined whether there is a telephone on hold.
B3ては保留中の電話機がない場合には、話中の全電話
機に対し、信号送受信装置5から第2着値付号を送出す
る。In B3, if there is no telephone on hold, the signal transmitting/receiving device 5 sends out a second call value to all telephones that are busy.
B4ては保留中の電話機がある場合には、保留中の1も
しくは複数の電話機に対し、信号送受信装置5から第2
着値付号を送出する。B4, if there is a telephone on hold, the signal transmitting/receiving device 5 sends a second signal to one or more telephones on hold.
Sends a price tag.
B5では信号送受信装置5からの通知により、第2着値
付号に応答した電話機の有無を判断する。At B5, based on the notification from the signal transmitting/receiving device 5, it is determined whether there is a telephone that has responded to the second price tag.
B6では信号送受信装置5からの第2着値付号の送出を
停止する。At B6, the transmission of the second price tag from the signal transmitting/receiving device 5 is stopped.
B7では第2着値付号に最初に応答した電話機か話中か
保留中かを判断する。At B7, it is determined whether the telephone that first responded to the second call number is busy or on hold.
B8では話中てあれば既接続呼を保留する。B8 puts the connected call on hold if it is busy.
B9ては通話路2を操作して、最初に応答した電話機に
、新たに着信した回線を接続する。B9 then operates call path 2 to connect the newly received line to the telephone that answered first.
BIOでは新たに着信した回線の発信者の切断を監視す
る。BIO monitors whether the caller of a newly received line is disconnected.
Bllては新たに着信した回線の通話路を解放する。Bll releases the communication path for the newly received line.
B12では状態検出装置4からの通知により、第2着値
付号送出中に保留中から話中、あるいは話中から保留中
へ移行した電話機の有無を判断する。At B12, based on the notification from the status detection device 4, it is determined whether or not there is a telephone that has changed from being on hold to being busy or from being busy to being on hold during the sending of the second bid number.
B13では保留中から話中、あるいは話中から保留中へ
移行した電話機かある場合は、信号送受信装置5からの
第2着値付号の送出をいったん停止し、B2からの処理
を繰り返す。In B13, if there is a telephone that has changed from on hold to busy or from busy to on hold, the transmission of the second bid number from the signal transmitting/receiving device 5 is temporarily stopped, and the processing from B2 is repeated.
B14では状態検出装置4からの通知により、第2着値
付号送出中に話中もしくは保留中から空きに移行した電
話機の有無を判断する。At B14, based on the notification from the status detection device 4, it is determined whether or not there is a telephone that has transitioned from busy or on hold to idle while the second priced number is being sent.
B10では話中もしくは保留中から空きに移行した電話
機がある場合は、信号送受信装置5からの第2着値付号
の送出を停止し、通常の交換処理へ復帰する。At B10, if there is a telephone that has changed from busy or on hold to idle, the transmission of the second quoting number from the signal transmitting/receiving device 5 is stopped, and normal exchange processing is resumed.
B16では第2着値付号送出中の発信者の切断を監視す
る。At B16, disconnection of the caller while the second bid number is being sent is monitored.
本発明は、a)PBXあるいはビジネスホン主装置の機
能として実施すること、b)網交換機の機能として実施
することのいずれも可能である。The present invention can be implemented either a) as a function of a PBX or business phone main device, or b) as a function of a network exchange.
a)の場合、PBXあるいはビジネスホン主装置と電話
機間の制御信号を利用して、電話機の話中もしくは保留
中の判断、電話機の応答操作の検出、第2着値付号の送
信、応答信号の受信をすればよい。b)の場合、アナロ
グ網では保留中の電話機に対して選択的に第2着値付号
を送信するために、電話機の話中もしくは保留中を判断
するための装置を付加して実施してもよいし、常に全電
話機に対して第2着値付号を送信するようにしてもよい
。また第2着値付号は現在のキャッチホンと同様に音声
信号として送信すればよいし、応答信号はフッキング信
号を利用すればよい。デジタル網ではa)の場合と同様
に、網交換機と電話機間の制御信号を利用すればよい。In the case of a), the control signals between the PBX or business phone main device and the telephone are used to determine whether the telephone is busy or on hold, detect the response operation of the telephone, send the second call number, and send the response signal. All you have to do is receive it. In the case of b), in order to selectively send a second call signal to a telephone on hold, an analog network is implemented by adding a device to determine whether the telephone is busy or on hold. Alternatively, the second call value may be sent to all telephones at all times. Further, the second call number may be transmitted as a voice signal in the same way as the current call waiting system, and a hooking signal may be used as the response signal. In a digital network, control signals between the network exchange and the telephone set may be used, as in case a).
制御装置6の動作はソフトウェアにより制御してもよい
し、ハードウェアロジックで制御してもよい。The operation of the control device 6 may be controlled by software or by hardware logic.
本発明の機能により、既着信呼を保留して新たな着信呼
を受は付けている電話機を保留中とみなしてもよいし、
みなさなくてもよい。According to the features of the present invention, a telephone that holds an incoming call and accepts a new incoming call may be considered to be on hold;
You don't have to consider it.
以上説明したように本発明は、制御装置か状態検出装置
を通じておのおのの電話機の状態を検出し、全ての電話
機それぞれが話中もしくは保留中であることを検出して
いるとき、着信検出装置か回線への着信を検出して制御
装置へ通知すると、既着信呼を保留中の電話機が存在す
る場合には、制御装置は保留中の1もしくは複数の電話
機を選択して、信号送受信装置から第2着信信号を送出
させ、信号送受信装置が電話機からの応答信号を検出し
て制御装置へ通知すると、制御装置は最初に応答した電
話機に該回線を接続し、既着信呼を保留中の電話機が存
在しない場合には、制御装置は全電話機に信号送受信装
置から第2着信信号を送出させ、信号送受信装置か電話
機からの応答信号を検出して制御装置へ通知すると、制
御装置は最初に応答した電話機の既着信呼を保留し該回
線を接続するようになっているので、従来のように電話
機に接続した回線の切断を待つことなく他の回線を接続
でき、また複数の回線に対して割り込み接続か可能とい
う利点かある。As explained above, the present invention detects the state of each telephone through the control device or the state detection device, and when it is detected that all the telephones are busy or on hold, the incoming call detection device or the line When an incoming call is detected and notified to the control device, if there is a telephone with an incoming call on hold, the control device selects one or more telephones on hold and transmits the call from the signal transmitting/receiving device to the second telephone. When an incoming call signal is sent and the signal transmitting/receiving device detects a response signal from the telephone and notifies the control device, the control device connects the line to the telephone that answered first and indicates that there is a telephone with an incoming call on hold. If not, the control device causes all telephones to send out a second incoming signal from the signal transmitting/receiving device, detects a response signal from either the signal transmitting/receiving device or the telephone, and notifies the control device. This function puts the incoming call on hold and connects the line, so you can connect another line without waiting for the line connected to the telephone to be disconnected, and you can also connect to multiple lines without interrupting the connection. It has the advantage of being possible.
第1図は本発明の構成図、第2図は本発明実施時に、全
ての電話機それぞれか話中あるいは保留中か検出されて
いる場合の制御装a6の動作手順である。
】・・・着信検出装置
2・・・通話路
3・・・電話機
4・・・状態検出装置
5・・・信号送受信装置
6・・・制御装置
特許出願人 日本電信電話株式会社
代理人 弁理士 玉 蟲 久 五 部本発明の一実施
例を示す交換システム構成図第1図
本発明の実施時に、全ての電話機それぞれが話中もしく
は保留中が検出されている場合の制御装置の動作手順説
明図第2図FIG. 1 is a block diagram of the present invention, and FIG. 2 is an operational procedure of the control device a6 when it is detected that all telephones are busy or on hold when the present invention is implemented. ]...Incoming call detection device 2...Call path 3...Telephone 4...Status detection device 5...Signal transmitting/receiving device 6...Control device Patent applicant Nippon Telegraph and Telephone Corporation Agent Patent attorney Figure 1: A configuration diagram of an exchange system showing an embodiment of the present invention; Figure 1: An explanatory diagram of the operating procedure of the control device when all telephones are detected to be busy or on hold when implementing the present invention. Figure 2
Claims (1)
数の電話機と、該電話機おのおのの空き、話中、保留中
を検出する状態検出装置と、該電話機おのおのへの第二
着信信号の送出と該電話機おのおのからの第二着信信号
に対する応答の検出を行う信号送受信装置と、制御装置
とを備えた交換システムの話中割り込み接続方式におい
て、前記制御装置が前記状態検出装置を通じて前記おの
おのの電話機の状態を検出し、全ての電話機それぞれが
話中もしくは保留中であることを検出しているとき、前
記着信検出装置が回線への着信を検出して制御装置へ通
知すると、 既着信呼を保留中の電話機が存在する場合には、制御装
置は保留中の1もしくは複数の電話機を選択して、前記
信号送受信装置から第2着信信号を送出させ、信号送受
信装置が電話機からの応答信号を検出して制御装置へ通
知すると、制御装置は最初に応答した電話機に該回線を
接続し、既着信呼を保留中の電話機が存在しない場合に
は、制御装置は全電話機に信号送受信装置から第2着信
信号を送出させ、信号送受信装置か電話機からの応答信
号を検出して制御装置へ通知すると、制御装置は最初に
応答した電話機の既着信呼を保留し該回線を接続する ことを特徴とする話中割り込み接続方式。[Scope of Claims] An incoming call detection device that detects an incoming call on a communication path, one or more telephones, a state detection device that detects whether each of the telephones is free, busy, or on hold, and a state detection device that detects whether each of the telephones is idle, busy, or on hold; In a busy interrupt connection method of a switching system comprising a signal transmitting/receiving device that transmits a second incoming signal and detects a response to the second incoming signal from each of the telephones, and a control device, the control device detects the state. When the state of each of the telephones is detected through the device and all the telephones are busy or on hold, when the incoming call detection device detects an incoming call to the line and notifies the control device. If there is a telephone with an incoming call on hold, the control device selects one or more telephones on hold and causes the signal transmitting/receiving device to send a second incoming call signal, and the signal transmitting/receiving device When the control device detects a response signal from the telephone and notifies the control device, the control device connects the line to the telephone that answered first, and if there is no telephone with an incoming call on hold, the control device connects the line to all telephones. When the signal transmitting/receiving device sends out a second incoming signal, detecting a response signal from the signal transmitting/receiving device or the telephone, and notifying the control device, the control device holds the incoming call of the telephone that responded first and connects the line. A busy interrupt connection method characterized by:
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP30067490A JPH04172743A (en) | 1990-11-06 | 1990-11-06 | Interrupt connection system during busy state |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP30067490A JPH04172743A (en) | 1990-11-06 | 1990-11-06 | Interrupt connection system during busy state |
Publications (1)
Publication Number | Publication Date |
---|---|
JPH04172743A true JPH04172743A (en) | 1992-06-19 |
Family
ID=17887710
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP30067490A Pending JPH04172743A (en) | 1990-11-06 | 1990-11-06 | Interrupt connection system during busy state |
Country Status (1)
Country | Link |
---|---|
JP (1) | JPH04172743A (en) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7746995B2 (en) | 2002-08-30 | 2010-06-29 | Sharp Kabushiki Kaisha | Telephone control system |
-
1990
- 1990-11-06 JP JP30067490A patent/JPH04172743A/en active Pending
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7746995B2 (en) | 2002-08-30 | 2010-06-29 | Sharp Kabushiki Kaisha | Telephone control system |
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