JPH0380656A - Private branch of exchange with selecting and transmitting function for message corresponding to initial state - Google Patents
Private branch of exchange with selecting and transmitting function for message corresponding to initial stateInfo
- Publication number
- JPH0380656A JPH0380656A JP21689189A JP21689189A JPH0380656A JP H0380656 A JPH0380656 A JP H0380656A JP 21689189 A JP21689189 A JP 21689189A JP 21689189 A JP21689189 A JP 21689189A JP H0380656 A JPH0380656 A JP H0380656A
- Authority
- JP
- Japan
- Prior art keywords
- message
- call
- reply
- private branch
- trunk
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 230000005540 biological transmission Effects 0.000 abstract 1
- 238000004891 communication Methods 0.000 description 6
- 238000010586 diagram Methods 0.000 description 2
- 238000007796 conventional method Methods 0.000 description 1
- 238000010187 selection method Methods 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
Abstract
Description
【発明の詳細な説明】
［産業上の利用分野］
本発明は、構内交換機に関し、特に、発呼側か内線か外
線かを区別し、相手に対する初期の応対を自動的に変え
る初期対応メツセージ選択送出機能付き構内交換機に関
する。[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a private branch exchange, and in particular, an initial response message selection method that distinguishes whether the calling party is an internal line or an external line, and automatically changes the initial response to the other party. Regarding a private branch exchange with a sending function.
［従来の技術］
従来この種の構内交ｔＩＡ機では、発呼側が内線か外線
かを区別し、相手に対する初期の応対を自動的に変える
機能は存在していなかった。[Prior Art] Conventionally, this type of internal communication TIA machine did not have a function to distinguish whether the calling party is an internal line or an external line, and to automatically change the initial response to the other party.
そのような機能の代わりとして、従来採用されていた方
式は、発呼側が内線か外線かによって着呼側電話機の呼
出音を変えることであった。そして、着呼側電話機の利
用者は、呼出音により外線か内線かの識別を頭の中で行
い適当な応答を行っていた。As an alternative to such functionality, a conventional method has been to change the ring tone of the called party's telephone depending on whether the calling party is an internal or external telephone. The user of the telephone on the called side mentally identifies whether the call is an outside line or an extension line based on the ringing tone and responds appropriately.
［発明が解決しようとする課題］
上述した従来の構内交換機は、呼出音の違いで発呼側が
内線か外線かを識別可能となっており、利用者が受話器
を取った段階よりすぐに通話が可能となっている。しか
しながら、このような方式は、相手との応対を人間にま
かせる方式であり、受話器を取る人間か、呼出音の違い
及びとの呼出音が内線でどの呼出音が外線であるかを覚
えておかなければならない。[Problems to be Solved by the Invention] The conventional private branch exchange described above can identify whether the calling party is an extension or an outside line by the difference in ringing tone, and the call can be terminated immediately after the user picks up the receiver. It is possible. However, this type of system leaves the communication to the other party to a human, and it is important to remember whether the person picks up the phone, the difference in ring tones, and which ring tone is an internal line and which ring tone is an external line. There must be.
例えば、外線の場合、会社名や所属を失礼のないよう答
えなければならないか、内線の場合会社名は必要ないと
いう違いがあるため、呼出音による外線か内線かの識別
及び相手に伝えるメツセージの切替は電話応対における
重要事項であった。For example, in the case of an external line, you must answer the company name and affiliation without being rude, while in the case of an internal line, the company name is not required. Switching was an important matter in telephone response.
［課題を解決するための手段］
本発明の目的は、上述した従来技術の課題を解決し、呼
出応答直後の応対メンセージの転送を自動化することに
より、受話器を取る人間の負担を軽くできる初期対応メ
ツセージ選択送出機能付き構内交換機を提供することで
ある。[Means for Solving the Problems] The purpose of the present invention is to solve the above-mentioned problems of the prior art, and to provide an initial response that can reduce the burden on the person who picks up the telephone by automating the transfer of messages immediately after a call is answered. An object of the present invention is to provide a private branch exchange with a message selective sending function.
本発明の初期対応メツセージ選択送出機能付き構内交換
機は、従来の構内交換機の機能以外に、内容を自由に変
えることのできる複数のメツセージをｉ［！瞳するメツ
セージ記憶手段と、複数のメツセージのなかから、発呼
ｆｉｌの内線か外線かの区別及び着呼側番号に応じて１
つのメツセージを選択するメツセージ選択手段と、そし
て、呼出に対する応答直後に選択したメツセージを自動
的に発呼側に送出するメツセージ送出手段とを有するこ
とを特徴とする。In addition to the functions of conventional private branch exchanges, the private branch exchange with initial response message selection and sending function of the present invention has the ability to send multiple messages whose contents can be freely changed. 1 from among the plurality of messages depending on whether the calling file is an extension or an outside line and the number of the called party.
The present invention is characterized by comprising a message selecting means for selecting one message, and a message sending means for automatically sending the selected message to the calling party immediately after responding to the call.
［実施例コ
次に、本発明の初期対応メツセージ選択送出機能付き構
内交換機について図面を参照して説明する。[Embodiment] Next, a private branch exchange with an initial message selective sending function according to the present invention will be described with reference to the drawings.
第１図は、本発明に係る初期対応メツセージ選択送出機
能付き構内交換機の一実施例のプロｙり図である。FIG. 1 is a schematic diagram of an embodiment of a private branch exchange with an initial response message selective sending function according to the present invention.
１〜３は電話機、３４〜３５は局線で、それ以外が構内
交換機の一部を示している。５〜６は局線と電話機間の
中継用の局線入トランク、７〜８は電話機相互間の中継
用の内線相互トランクである。４は電話機と各種トラン
ク間の経ｒｌ？Ｉ選択を行う通話路スイッチであり、通
話線１６〜１８及び１９〜２４の間の接断を行う。1 to 3 are telephones, 34 to 35 are office lines, and the others are parts of a private branch exchange. Reference numerals 5 and 6 indicate office line entry trunks for relaying between the office line and telephones, and 7 and 8 indicate inter-extension trunks for relaying between telephones. 4 is the route RL between the phone and various trunks? This is a communication path switch that performs I selection, and connects and disconnects communication lines 16-18 and 19-24.
１２〜１５はトランク内に新に設ける１〜ランク内セレ
クタ、１１は着信側応答直後にトランクに送るメツセー
ジを入れておくメツセージ記憶回路、９はトランク内セ
レクタの切替信号とメツセージのｊｚ択低信号出力する
制御回路、そして、１０は制御回路の指示によりメツセ
ージ記憶回路の複数のメンセージの１つを選択するメツ
セージ選択回路である。12 to 15 are selectors 1 to rank newly installed in the trunk; 11 is a message storage circuit that stores a message to be sent to the trunk immediately after the called party responds; 9 is a switching signal for the trunk selector and a message jz selection low signal. and a message selection circuit 10 which selects one of a plurality of messages in the message storage circuit according to instructions from the control circuit.
２５〜２８はメツセージをトランクに中継するメツセー
ジ出力信号線、２９〜３２はトランク内セレクタに入力
される通常の通話線とメツセージ出力信号線とを選択す
るトランク内セレクタ切替信号線である。３３は内線か
外線かの識別や着信側電話番号などに対応しメツセージ
選択の基となるメツセージ選択回路選択信号線である。Message output signal lines 25 to 28 relay messages to the trunk, and trunk selector switching signal lines 29 to 32 select between a normal speech line input to the trunk selector and a message output signal line. Reference numeral 33 denotes a message selection circuit selection signal line which corresponds to identification of an extension or outside line, telephone number of the called party, etc., and serves as a basis for message selection.
制御回ＦＩ？ｒ９は着信電話機の呼出信号送出時にメツ
セージ選択回路１０に対し、外線か内線かの種別及び着
信電話番号などに応じたメツセージ選択情報と応答特使
用予定のトランク情報とを、メツセージ選択回路選択信
号線３３経由で、メツセージ選択回路１０に出力する。Control time FI? r9 is a message selection circuit selection signal line that sends message selection information according to the type of external line or extension, and trunk information scheduled for special response use to the message selection circuit 10 when a ringing signal is sent from the incoming telephone. It outputs to the message selection circuit 10 via 33.
この出力に基つきメツセージ記憶回路１１の複数のメツ
セージより１つを選択するよう指示を出し、着信電話機
の応答直後の一定時間だけ着信電話機と接続されるトラ
ンク内セレクタ１２〜１５用のトランク内セレクタ切替
信号線２９〜３２に、メツセージ出力信号線２５〜２８
と通話線１９〜２４を接続するよう指示する。これによ
り、応答直後の初期メツセージの送出は自動化される。Based on this output, an in-trunk selector for in-trunk selectors 12 to 15 issues an instruction to select one message from a plurality of messages in the message storage circuit 11, and is connected to the incoming telephone for a certain period of time immediately after the incoming telephone answers. Message output signal lines 25 to 28 are connected to switching signal lines 29 to 32.
and the communication lines 19 to 24 are instructed to be connected. This automates the sending of an initial message immediately after a response.
［発明の効果コ
以上説明したように、本発明は、内容を自由に変えるこ
とのできるａｌ！１のメツセージを記憶するメツセージ
記憶手段と、複数のメツセージのなかから、発呼側の内
線か外線かの区別及び着呼測番号に応じて１つのメツセ
ージを選択するメツセージ選択手段と、そして、呼出に
対する応答直後に選択したメツセージを自動的に発呼側
に送出するメツセージ送出手段とを有するため、呼出応
答直後の応対メツセージの転送を自動化することができ
る。これにより、受話器を取る人間の負担が軽く、使い
勝手が良くなる効果がある。[Effects of the Invention] As explained above, the present invention provides al! a message storage means for storing one message; a message selection means for selecting one message from among a plurality of messages according to a distinction between a calling party's extension or an outside line and a called dialing number; Since the present invention has a message sending means for automatically sending a selected message to the calling party immediately after a response to a call, it is possible to automate the transfer of a response message immediately after a call is answered. This has the effect of reducing the burden on the person picking up the handset and improving usability.
【図面の簡単な説明】
第１図は、本発明に係る初期対応メツセージｊス択送出
機能付き構内交ｔ！！！！機の一実施例のブロック図で
ある。
１．２．３・・・電話機
４・・・通話路スイッチ
５．６・・・局線λトランク
７．８・・・内線相互トランク
９・・・制御回路
１０・・・メツセージ選択回路
１１・・・メツセージ記憶回路
１２〜１５・・・トランク内セレクタ
１６〜２４・・・通話機
２５〜２８・・・メツセージ出力信号線２９〜３２・・
・トランク内セレクタ切替信号線３３・・・メツセージ
選択回路選択信号線３４．３５・・・局線[BRIEF DESCRIPTION OF THE DRAWINGS] FIG. 1 shows an on-premise communication system with an initial response message sending function according to the present invention! ! ! ! 1 is a block diagram of an embodiment of the machine; FIG. 1.2.3... Telephone 4... Call path switch 5.6... Office line λ trunk 7.8... Extension mutual trunk 9... Control circuit 10... Message selection circuit 11. ...Message storage circuits 12-15...In-trunk selectors 16-24...Telephones 25-28...Message output signal lines 29-32...
- Trunk selector switching signal line 33...Message selection circuit selection signal line 34.35...Station line
Claims (1)
憶するメッセージ記憶手段と、 複数のメッセージのなかから、発呼側の内線か外線かの
区別及び着呼側番号に応じて１つのメッセージを選択す
るメッセージ選択手段と、そして、呼出に対する応答直
後に選択したメッセージを自動的に発呼側に送出するメ
ッセージ送出手段と、を有することを特徴とする初期対
応メッセージ選択送出機能付き構内交換機。[Claims] Message storage means for storing a plurality of messages whose contents can be freely changed; With an initial response message selection sending function characterized by having a message selection means for selecting one message, and a message sending means for automatically sending the selected message to the calling party immediately after responding to the call. Private branch exchange.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP21689189A JPH0380656A (en) | 1989-08-23 | 1989-08-23 | Private branch of exchange with selecting and transmitting function for message corresponding to initial state |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP21689189A JPH0380656A (en) | 1989-08-23 | 1989-08-23 | Private branch of exchange with selecting and transmitting function for message corresponding to initial state |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JPH0380656A true JPH0380656A (en) | 1991-04-05 |
Family
ID=16695533
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP21689189A Pending JPH0380656A (en) | 1989-08-23 | 1989-08-23 | Private branch of exchange with selecting and transmitting function for message corresponding to initial state |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPH0380656A (en) |
-
1989
- 1989-08-23 JP JP21689189A patent/JPH0380656A/en active Pending
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US4634811A (en) | Call screening system | |
| JPH0380656A (en) | Private branch of exchange with selecting and transmitting function for message corresponding to initial state | |
| JP3782885B2 (en) | Call system, switch, and call hold control method | |
| US3489857A (en) | Trunk connection arrangement for private telephone exchange | |
| KR100606022B1 (en) | Method of generating answer tone that other extension answered already in private exchange | |
| AU708663B2 (en) | A telephone arrangement | |
| JP2524851B2 (en) | Button telephone device | |
| JPH07297920A (en) | Method and for connecting interruption call corresponding to terminal instruction | |
| JPS6315556A (en) | Controlling system for sending dial tone | |
| JPS61276455A (en) | Communication equipment | |
| JPH0884189A (en) | Communication terminal equipment and key telephone system | |
| JPS5937905B2 (en) | Pager-type automatic call connection device | |
| JPH02149168A (en) | Caller extension number identification system | |
| JPS59154864A (en) | Absence calling connection processing system | |
| JPS6077566A (en) | Automatic callback system by additional dial | |
| JPH0242855A (en) | Private exchange system | |
| KR19990020265A (en) | How to switch between call extension and call forwarding in keyphone system | |
| JPH01205653A (en) | Remote calling system of abbreviated dial number for private branch exchange | |
| JPH02256355A (en) | Isdn digital telephone terminal equipment | |
| JPH04352555A (en) | Message storing system | |
| JPS6243249A (en) | 'one-touch' dial connection system | |
| JPH0364150A (en) | Telephone set | |
| JPH0222587B2 (en) | ||
| JPH02266740A (en) | Absence transfer system | |
| JPH01255356A (en) | System for calling extension in automatic exchange |