JPH02182068A - Key telephone system with incoming reply device during talking - Google Patents
Key telephone system with incoming reply device during talkingInfo
- Publication number
- JPH02182068A JPH02182068A JP121989A JP121989A JPH02182068A JP H02182068 A JPH02182068 A JP H02182068A JP 121989 A JP121989 A JP 121989A JP 121989 A JP121989 A JP 121989A JP H02182068 A JPH02182068 A JP H02182068A
- Authority
- JP
- Japan
- Prior art keywords
- voice
- call
- voice message
- switch
- key telephone
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 230000004044 response Effects 0.000 claims description 10
- 238000006243 chemical reaction Methods 0.000 description 3
- 238000010586 diagram Methods 0.000 description 3
- 230000006870 function Effects 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
Landscapes
- Sub-Exchange Stations And Push- Button Telephones (AREA)
Abstract
Description
【発明の詳細な説明】
(産業上の利用分野)
本発明は、ボタン電話装置に関し、特に通話中着信応答
装置を備えたものに関する。DETAILED DESCRIPTION OF THE INVENTION (Field of Industrial Application) The present invention relates to a key telephone device, and particularly to one equipped with a call waiting response device.
(従来の技術)
従来、ボタン電話装置において、通話中に新たに着信呼
があり、しかもその着信呼に応答するオペレータがいな
い場合、現在応答中のオペレータは通話中の回線に対し
保留または終話等の操作を経ないと、新たに発生してい
る着信呼に応答することができない。保留または終話が
直ぐにできない場合は、発信側は着信側に人がいないと
思ってしまう。(Prior Art) Conventionally, in a button telephone device, when a new incoming call occurs during a call, and there is no operator available to answer the incoming call, the operator currently answering the call puts the current line on hold or ends the call. If you do not perform these operations, you will not be able to respond to newly generated incoming calls. If it is not possible to put the call on hold or end the call immediately, the calling party will think that there is no one on the called party.
なお、通話中の加入者に対して他の電話機に着信があり
、応答後、通話中の回線に着信呼を引き込むことにより
、本来通話したい相手が別の電話機により通話中であっ
ても即時応答を可能にした通話中応答方式も提案されて
いる(特開昭59−44162号公報参照)。In addition, if the subscriber who is currently talking receives a call on another phone, after answering, the incoming call is pulled into the line that is currently being used, so even if the person you originally wanted to talk to is already talking on another phone, the call can be answered immediately. A mid-call response system has also been proposed (see Japanese Patent Laid-Open No. 59-44162).
(発明が解決しようとする課題)
本発明は、通話中の着信呼に対して取敢えず音声メツセ
ージで応答し、ただ金型話中であることを知らしめよう
とするものである。(Problems to be Solved by the Invention) The present invention attempts to respond to an incoming call during a telephone conversation with a voice message to notify the user that the mold is busy.
(H題を解決するための手段)
上記課題を解決するために1通話中に新たに着信呼があ
ったとき、話中の回線に何ら影響を与えることなくその
着信呼を捕捉し音声メツセージを流す指示を出すための
スイッチと、予め適当な音声メツセージを記憶しておく
手段と、スイッチからの指示により着信呼を捕捉する手
段と、音声メツセージを送出する手段と、これらの各手
段を制御する手段とを備えていることを特徴とするもの
である。(Means for solving problem H) In order to solve the above problem, when there is a new incoming call during one call, the incoming call is captured and a voice message is sent without affecting the busy line. A switch for issuing an instruction to send a voice message, a means for storing an appropriate voice message in advance, a means for capturing an incoming call based on instructions from the switch, a means for transmitting a voice message, and controlling each of these means. It is characterized by comprising means.
(作 用)
通話中に新たに着信呼があると、現在通話中のオペレー
タは電話機に付属している話中応答スイッチを押す。そ
こで、着信呼を捕捉すると共に予め記憶している音声メ
ツセージ、例えば「ただ9電話中です。しばらくしてか
ら、おかげ直し下さい9」等で応答し1発信側に対して
不在でないことを知らしめる。(Function) When a new call arrives during a call, the operator currently on the call presses the busy response switch attached to the telephone. Therefore, it captures the incoming call and responds with a pre-memorized voice message, such as "I'm on the phone. Please fix me in a while," to let the caller know that you're not home. .
(実施例) 以下、図面を参照して実施例を詳細に説明する。(Example) Hereinafter, embodiments will be described in detail with reference to the drawings.
第1図及び第2図は1本発明の一実施例のボタン電話装
置の構成をブロック図で示したもので、第1図は主装置
、第2図はボタン電話機である。主装置は、外線L l
−L mを受ける外線インターフェース1、ボタン電話
fiBI−Bnが接続されたボタン電話機インターフェ
ース3、それらの回線接続を司る通話路スイッチ2、装
置全体を制御する制御装置4.メモリ5及び音声変換装
置6からなっている。一方、ボタン電話機B H−B
nは、それぞれ主装置インターフェース7、話中応答ス
イッチ8、制御表2!9、メモリ10及び音声入力装置
11からなっている。1 and 2 are block diagrams showing the configuration of a key telephone device according to an embodiment of the present invention, with FIG. 1 showing the main device and FIG. 2 showing the key telephone device. The main device is external line L l
- an outside line interface 1 that receives Lm, a button telephone interface 3 to which a key telephone fiBI-Bn is connected, a communication path switch 2 that controls these line connections, and a control device 4 that controls the entire device. It consists of a memory 5 and a voice conversion device 6. On the other hand, button telephone B H-B
n consists of a main device interface 7, a busy response switch 8, a control table 2!9, a memory 10, and a voice input device 11, respectively.
次に、上記構成の本実施例について、第3図のフローチ
ャートを参照しながら動作を説明する。Next, the operation of this embodiment having the above configuration will be explained with reference to the flowchart in FIG.
まず、外線L1〜LllIの一つまたは複数の回線が使
用中であるとき、新たに外線着信呼があったとする。そ
のとき、その着信呼に応答することができるオペレータ
がいれば、受話器をオフフックして着信呼を捕捉し、オ
ペレータが応答する。しかし、全てのオペレータが話中
のときは着信している外線に対して応答することができ
ない。First, it is assumed that a new external call arrives while one or more of the external lines L1 to LllI are in use. At that time, if an operator is available to answer the incoming call, the receiver is taken off-hook, the incoming call is captured, and the operator answers the call. However, when all operators are busy, it is not possible to answer incoming outside calls.
そこで、現在話中のオペレータが、電話機についている
話中応答スイッチ8を押すと、ボタン電話機の制御装置
9、主装置インターフェース7を介して主装置側に話中
応答スイッチ8が押されたことを示す信号が送られる。Therefore, when the operator who is currently on a call presses the busy response switch 8 on the telephone, the button telephone control device 9 and the main device interface 7 inform the main device that the busy response switch 8 has been pressed. A signal indicating this is sent.
主装置側では、この信号がボタン電話機インターフェー
ス3を介して制御装置4に送られ、制御装置4ではこれ
を受けてメモリ5から音声応答メモリを呼び出し、音声
変換装置6で音声に変換し、通話路スイッチ2が外線イ
ンターフェース1を介して着信中の外線を接続し、音声
メツセージを送る。なお、音声メツセージは、ボタン電
話機の音声入力装置11により入力することができる。On the main device side, this signal is sent to the control device 4 via the button telephone interface 3, and the control device 4 receives it and calls the voice response memory from the memory 5, converts it into voice in the voice conversion device 6, and makes a call. The road switch 2 connects the incoming outside line via the outside line interface 1 and sends a voice message. Note that the voice message can be input using the voice input device 11 of the key telephone.
このように、話中のオペレータは、その通話を中断する
ことなく、新たに入った着信呼に対して音声メツセージ
を流し、不在でないことを発信側に知らしめることがで
きる。In this way, a busy operator can play a voice message in response to a new incoming call without interrupting the call, letting the calling party know that he is not present.
(発明の効果)
以上説明したように、本発明によれば1通話中であって
も、新たな着信呼に対して応答することができ、電話を
かけてきた相手に対し電話中であることを知らせ、しか
も通話中の相手に対しても回線を中断することがないか
ら失礼にならず、従って、電話装置の操作性の向上と回
線の有効利用を図ることができる。(Effects of the Invention) As explained above, according to the present invention, even if one call is in progress, a new incoming call can be answered, and the caller can be notified that the caller is still on the phone. In addition, since the line is not interrupted to the other party during the call, the user is not rude to the other party, and the operability of the telephone device can be improved and the line can be used effectively.
第1図は、本発明の一実施例のボタン電話装置の主装置
の構成を示すブロック図、第2図は、同ボタン電話機の
構成を示すブロック図、第3図は、同フローチャートで
ある。
1 ・・・外線インターフェース、 2・・・通話路ス
イッチ、 3 ・・・ボタン電話機インターフェース、
4 ・・・制御装置、 5 ・・・メモリ、6 ・・
・音声変換装置、 7 ・・・主装置インターフェース
、 8 ・・・話中応答スイッチ、 9・・・制御装置
、10・・・メモリ、11・・・音声入力装置。
特許出願人 株式会社 リ コー
第
図
第
図FIG. 1 is a block diagram showing the configuration of the main device of a key telephone device according to an embodiment of the present invention, FIG. 2 is a block diagram showing the configuration of the key telephone device, and FIG. 3 is a flowchart of the same. 1...External line interface, 2...Call path switch, 3...Button telephone interface,
4...control device, 5...memory, 6...
- Voice conversion device, 7... Main device interface, 8... Busy response switch, 9... Control device, 10... Memory, 11... Voice input device. Patent applicant: Ricoh Co., Ltd.
Claims (1)
通話中に新たに着信呼があったとき、話中の回線に何ら
影響を与えることなくその着信呼を捕捉し音声メッセー
ジを流す指示を出すためのスイッチ(8)と、予め前記
音声メッセージを記憶しておく手段(5)と、前記スイ
ッチからの指示により前記着信呼を捕捉する手段(2)
と、前記音声メッセージを送出する手段(6)と、これ
らの各手段を制御する手段(4)とを備えていることを
特徴とする通話中着信応答装置付ボタン電話装置。In a key telephone device having a plurality of extension lines and an outside line,
A switch (8) for issuing an instruction to capture a new incoming call and play a voice message without affecting the busy line when a new incoming call is received during a call, and storing the voice message in advance. and means (2) for capturing the incoming call according to instructions from the switch.
A pushbutton telephone device with a call waiting response device, characterized in that it comprises: a means (6) for transmitting the voice message; and a means (4) for controlling each of these means.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP121989A JPH02182068A (en) | 1989-01-09 | 1989-01-09 | Key telephone system with incoming reply device during talking |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP121989A JPH02182068A (en) | 1989-01-09 | 1989-01-09 | Key telephone system with incoming reply device during talking |
Publications (1)
Publication Number | Publication Date |
---|---|
JPH02182068A true JPH02182068A (en) | 1990-07-16 |
Family
ID=11495358
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP121989A Pending JPH02182068A (en) | 1989-01-09 | 1989-01-09 | Key telephone system with incoming reply device during talking |
Country Status (1)
Country | Link |
---|---|
JP (1) | JPH02182068A (en) |
-
1989
- 1989-01-09 JP JP121989A patent/JPH02182068A/en active Pending
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