JPH01194636A - Origination control method for communication processing equipment - Google Patents
Origination control method for communication processing equipmentInfo
- Publication number
- JPH01194636A JPH01194636A JP63017018A JP1701888A JPH01194636A JP H01194636 A JPH01194636 A JP H01194636A JP 63017018 A JP63017018 A JP 63017018A JP 1701888 A JP1701888 A JP 1701888A JP H01194636 A JPH01194636 A JP H01194636A
- Authority
- JP
- Japan
- Prior art keywords
- telephone
- signal
- voice
- talkie
- voice response
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000004891 communication Methods 0.000 title claims abstract description 17
- 238000012545 processing Methods 0.000 title claims description 13
- 238000000034 method Methods 0.000 title claims description 11
- 230000005540 biological transmission Effects 0.000 abstract description 6
- 238000001514 detection method Methods 0.000 abstract description 3
- 230000004075 alteration Effects 0.000 abstract 1
- 238000012790 confirmation Methods 0.000 description 9
- 230000002159 abnormal effect Effects 0.000 description 7
- 238000012546 transfer Methods 0.000 description 5
- 238000010586 diagram Methods 0.000 description 4
- 230000002457 bidirectional effect Effects 0.000 description 2
- 230000000694 effects Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000010355 oscillation Effects 0.000 description 1
- 238000012552 review Methods 0.000 description 1
- 230000002194 synthesizing effect Effects 0.000 description 1
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- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
Description
【発明の詳細な説明】
〔産業上の利用分野〕
本発明は音声応答装置、ファクシミリ応答装置および′
電子メール装置等の通信処理装置における電話網を介し
九端末への発信制御方法に係り、特に電話番号が変更や
廃止となった場合に電話網のトーキ−装置に接続された
ことを検出し、該当電話番号には再発信をしないことに
より通信料金の低減が可能な発信制御方法に関する。[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a voice response device, a facsimile response device, and a
This invention relates to a method for controlling outgoing calls to nine terminals via a telephone network in a communication processing device such as an e-mail device, and in particular detects connection to a talkie device of the telephone network when the telephone number is changed or abolished. The present invention relates to a call control method that allows communication charges to be reduced by not re-calling the corresponding telephone number.
電話網に接続された端末に発信し、これらの端末に音声
、データおよび画像等の情報を送出する通信処理装置の
一例としては、日立評論Ｖｏｌ−６５、Ｎｏ−１２の「
音声入出力技術の利用動向」に記載されている音声応答
装置の他、ファクシミリ応答装置、を子メール装置等が
ある。An example of a communication processing device that makes calls to terminals connected to a telephone network and transmits information such as voice, data, and images to these terminals is the one described in Hitachi Review Vol. 65, No. 12.
In addition to the voice response devices described in ``Trends in the Use of Voice Input/Output Technology,'' there are also facsimile response devices, sub-mail devices, etc.
従来のこれら通信処理装置の一例として音声応答装置の
発信制御方法全以下に説明する。As an example of these conventional communication processing devices, a call control method for a voice response device will be fully explained below.
第１図は音声応答装置のハード構成を示すもので、音声
応答装置（Ａｕｓ）１Ｈホストコンピユータ（ＨＯ９’
ｌ’）５０ｉ接続サレ、電話網（ＮＷ）１０を介して端
末である電話機（置）７０に発信し、コンビエータ５０
のデータベースの内容を電話機７０に音声で発信する。Figure 1 shows the hardware configuration of the voice response device.The voice response device (Aus) 1H host computer (HO9'
l') 50i connection, a call is made to the telephone 70 which is a terminal via the telephone network (NW) 10, and the combiator 50
The contents of the database are transmitted to the telephone 70 by voice.
前記音声応答装置１内部の制御全行う主制御部（ＭＣＵ
）４０と音声を蓄えている音声記憶部（ＡＭＵ）５０と
電話網１０とのインタフェース動作全行り網制御部（Ｎ
ＣＵ）２０と電話機７０からの音声を解析する音声認識
部（ＳＲＵ）６ｏとから構成されており、また更に網制
御部２０は、両方向トランク（ＢＷＴ ）２１と電話機
７０からのＰＢ倍信号解析するＦＢ信号受信器（ＰＢＲ
）２２とから構成されている。A main control unit (MCU) that performs all controls inside the voice response device 1
) 40, an audio storage unit (AMU) 50 that stores voices, and an interface operation with the telephone network 10.
The network controller 20 further includes a bidirectional trunk (BWT) 21 and a PB double signal from the telephone 70. FB signal receiver (PBR
)22.
このような音声応答装置は例えば銀行のテレホンサービ
スで使用され、電話機７０からの照会によるサービス（
預金残高照会等）とホストコンピュータ５０からの通知
によるサービス（振込入金通知、等）がある。Such a voice response device is used, for example, in a bank's telephone service, and the service (
There are services based on notifications from the host computer 50 (deposit notifications, etc.).
このうちのホストコンビエータ５０からの通知によるブ
ービスは電話機７０に対して音声応答袋＠１側からの発
信により開始ぜれる。これに係わる従来の音声応答装置
１の発信制御動作の７０−を第５図により説明する。音
声応答装置１はホストコンピュータ５０からの発信依頼
を受信すると、主制御部４０でその内容（発信先電話機
７０の電話番号等）を解析し、網制御部２０内の両方向
トランク２１経由で電話網１０に発呼を行い、被呼電話
機７０の電話番号を電話網１０に送出する。Among these, the boobis based on the notification from the host combiator 50 is started by calling the telephone 70 from the voice response bag @1 side. The transmission control operation 70- of the conventional voice response device 1 related to this will be explained with reference to FIG. When the voice response device 1 receives a call request from the host computer 50, the main control section 40 analyzes the contents (the telephone number of the destination telephone 70, etc.) and transfers the request to the telephone network via the bidirectional trunk 21 in the network control section 20. 10 and sends the telephone number of the called telephone 70 to the telephone network 10.
前記電話網１０は該当電話番号の電話機７０を呼出し、
電話機７０が応答すると音声応答装置１に対して被呼電
話機７０の着信応答信号を送信する。The telephone network 10 calls the telephone 70 of the corresponding telephone number,
When the telephone 70 answers, it transmits an incoming call response signal from the called telephone 70 to the voice response device 1.
前記音声応答装置１はこの着信応答信号を受信すると、
被呼電話機７０に対して最初の音声（例えば「こちらは
ＯＱ銀行のテレホンサービスセンターでございます。暗
証番号をどうぞ」）を送出し、被呼電話機７０の加入者
に対し、暗証番号の入力を依頼する。この音声は音声記
憶部３０内に予め蓄えられている音声を編集、合成する
ことにより作り出される。被呼電話機７０の加入者は自
分の暗証番号をプッシェホンからＦＢ倍信号送出するか
、あるいは電話機７０の送話器から音声で送出する。音
声応答装置１はこの暗証番号ｖｉ−ＰＢ信号の場合はＰ
Ｂ信号受信器２２で音声の場合は音声認識部６０で解析
し、主制御部４０はこの結果をホストコンビエータ５０
に対して送出する。ホストコンビ纂−夕５０では暗証番
号をデータベースと照合し、暗証番号が正しければ該当
加入者の口座への振込入金通知の内容を音声応答装置１
に送信する。暗証番号が正しくなければ前記音声応答装
置１に対して暗証番号の再入力全指示し、該音声応答装
置１は被呼電話機７０の加入者に対して再度暗証番号の
入力を依頼する音声を送出する。When the voice response device 1 receives this incoming call response signal,
The first voice (for example, "This is OQ Bank's telephone service center. Please enter your PIN number") is sent to the called telephone 70, and the subscriber of the called telephone 70 is requested to enter the PIN number. do. This voice is created by editing and synthesizing voices previously stored in the voice storage section 30. The subscriber of the called telephone set 70 sends out his/her personal identification number either as an FB signal from the pusher phone or as a voice from the transmitter of the telephone set 70 . In the case of this PIN number vi-PB signal, the voice response device 1
If the B signal receiver 22 detects a voice, the voice recognition section 60 analyzes it, and the main control section 40 sends this result to the host combinator 50.
Send to. The host combination group 50 checks the PIN number against the database, and if the PIN number is correct, the voice response device 1 sends the details of the notification of transfer to the corresponding subscriber's account.
Send to. If the password is incorrect, the voice response device 1 is instructed to re-enter the password, and the voice response device 1 sends a voice requesting the subscriber of the called telephone 70 to enter the password again. do.
再度入力された暗証番号がまた正しくなければ同様の動
作を許容回数分繰返し、許容回数をオーバーすると暗証
番号入力での異常終了をホストコンビ為−夕５０に送信
し、被呼電話機７０との回線を切断してサービスを終了
する。If the password entered again is incorrect, the same operation is repeated for the permitted number of times, and when the permitted number of times is exceeded, an abnormal termination of the password input is sent to the host combination phone 50, and the line with the called telephone 70 is disconnected. disconnect and terminate the service.
暗証番号が正しい場合には、音声応答装置１はホストコ
ンピュータ５０から受信した振込入金通知を音声（例え
ば「あなたの口座番号××××にΔΔ様よリロロロロ円
の入金がありました。」）で被呼電話機７０の加入者に
連絡し、確認の友めの音声（例えば「確認コードをどう
ぞ」）ヲ送出する。被呼電話機７０の加入者からの確認
コードは暗証番号と同様にＰＢ倍信号たは音声で音声応
答装置１に送出され、ＰＢ信号受信器２２ま九は音声認
識部６０で解析されて、暗証番号の場合と同様に許容回
数内に正しい確認コードが受信されると被呼電話機７０
との回線を切断してサービスを終了する。許容回数内に
正しい確認コードが入力されないと確認コード入力での
異常終了をホストコンビエータ５０に送信し、被呼電話
機７０との回線を切断してサービスを終了する。If the PIN number is correct, the voice response device 1 sends the transfer payment notification received from the host computer 50 by voice (for example, "Mr. ΔΔ has deposited lilolololo yen to your account number XXXX."). The subscriber of the called telephone 70 is contacted and a confirmation voice (for example, "Please give me the confirmation code") is sent. The confirmation code from the subscriber of the called telephone 70 is sent to the voice response device 1 in the form of a PB double signal or voice in the same way as the PIN number, and the PB signal receiver 22 is analyzed by the voice recognition unit 60 and the PIN code is sent to the voice response device 1. As with the number, if the correct confirmation code is received within the allowed number of times, the called telephone 70
disconnect the line and terminate the service. If the correct confirmation code is not input within the allowable number of times, an abnormal termination due to confirmation code input is transmitted to the host combinator 50, the line with the called telephone 70 is disconnected, and the service is terminated.
ホストコンビエータ５０は正常に確認コードの受信が終
るとサービスを終了するが、暗証番号入力や確認コード
入力で異常終了が音声応答装置１より送出されると、同
一の加入者に対しての発振依頼を再度音声応答装置１に
送信し、第３図に示す動作フローが再び繰返される。The host combiator 50 ends the service after successfully receiving the confirmation code, but if an abnormal termination is sent from the voice response device 1 after inputting the PIN number or confirmation code, the oscillation for the same subscriber is terminated. The request is sent to the voice response device 1 again, and the operation flow shown in FIG. 3 is repeated again.
上記、従来の音声応答装＠１の発信制御方法には、電話
機７０の電話番号が変更や廃止となった場合に以下のよ
うな問題があった。このような場合音声応答装置１から
該当電話番号の電話機７０への発信は、電話網１０にお
いて電話番号が変更や廃止になっ友旨を音声で知らせる
トーキ装置（ＴＫＹ）１１に接続される。ところがこの
ようなトーキ装置１１の音声は人間が聞く目的で録音さ
れており、音声応答装置１ではトーキ装置１１に接続さ
れたことが判らず、暗証番号の入力依頼を許容回数分行
うが、結局、暗証番号入力での異常終了でホストコンビ
エータ５０に報告されることとなる。この結果ホストコ
ンピュータ５０からは音声応答装置１に対して再度同一
電話番号への発信依頼が行われ、第３図の動作が繰返さ
れることにより、むだな発信による通信料金の増大や音
声応答装置１のリソースのむだな使用が行われるという
問題があり九。The conventional call control method of the voice response device @1 described above has the following problems when the telephone number of the telephone 70 is changed or abolished. In such a case, a call from the voice response device 1 to the telephone set 70 having the corresponding telephone number is connected to a talkie device (TKY) 11 that notifies the user of the change or discontinuation of the telephone number in the telephone network 10 by voice. However, the voice of such a talkie device 11 is recorded for the purpose of being listened to by humans, and the voice response device 1 does not know that it is connected to the talkie device 11, and requests the number of times to enter the password, but in the end it does not. , this will be reported to the host combiator 50 due to abnormal termination due to input of the password. As a result, the host computer 50 requests the voice response device 1 to make a call to the same telephone number again, and the operation shown in FIG. There is a problem of wasteful use of resources.
本発明の目的は、このような場合の通信料金の増大や音
声応答装置のリソースのむだな使用をなくすことにある
。An object of the present invention is to eliminate the increase in communication charges and wasteful use of the resources of the voice response device in such cases.
上記本発明の目的は、トーキ装置に音声応答装置で検出
できる信号も録音しておき、前記音声応答装置からの発
信が前記トーキ装置に接続され次場合に音声応答装置の
該当信号検出手段（第１図の例ではＰＲ信号受信器また
は音声認識装置）でこの信号を検出することにより達成
される。The object of the present invention is to record a signal that can be detected by a voice response device in a talkie device, and when a call from the voice response device is connected to the talkie device, the corresponding signal detecting means (the corresponding signal detecting means (the corresponding signal detecting means) of the voice response device This is achieved by detecting this signal with a PR signal receiver or voice recognition device (in the example of FIG. 1).
なおトーキ装置に録音する信号は通常の加入者の暗証番
号とは異なる信号（例えば暗証番号は４桁の数字とする
と、トーキ装置に録音する信号Ｆｉ１０桁の数字、等）
としておく、
〔作用〕
本発明の通信処理装置の発信制御方法は、音声応答装置
！ｔからの発イざが電話網内のトーキ装置に接続され、
該トーキ装Ｗｔからの信号が音声応答装置の該当信号検
出手段で検出されると、音声応答装置ではホストコンビ
エータに異常終了を報告する。Note that the signal recorded on the talkie device is a different signal from the normal subscriber's PIN number (for example, if the PIN number is a 4-digit number, the signal recorded on the talkie device is a 10-digit number, etc.)
[Operation] The transmission control method of the communication processing device of the present invention is a voice response device! The call from t is connected to a talkie device in the telephone network,
When the signal from the talkie device Wt is detected by the corresponding signal detection means of the voice response device, the voice response device reports abnormal termination to the host combiator.
前記ホストコンピュータでは異常終了が報告されると前
記音声応答装置に該当の電話番号への再発信の依頼を行
わない。When the host computer reports abnormal termination, it does not request the voice response device to call the corresponding telephone number again.
以下１本発明を適用し九発信制御方式の一実施例全第１
図および第２図の動作７０−を用いて説明する。The following is an example of nine transmission control methods applying the present invention.
This will be explained using the diagram and operation 70- in FIG.
第１図に示す音声応答装置１は、ホストコンビエータ５
０からの発信依頼を受信すると第３図に示す従来の場合
と同様に電話網１０に発呼し、被呼電話機７０の電話番
号を前記電話網１０に送出する。該電話網１０は該当電
話番号の電話機７０を呼出し、当該電話機７０が応答す
ると音声応答装置１に対して被呼電話機７０の着信応答
信号を送信する。音声応答装置１はこの着信応答信号を
受信すると当該被呼電話機７０に対して前記したと同様
の最初の音声を送出し、被呼電話機７０の加入者に対し
、暗証番号の入力を依頼する。被呼電話機７０の加入者
は従来と同様に自分の暗証番号全ブツシュホンからＦＢ
信号で送出するかあるいは電話機７０の送話器から音声
で送出する。音声応答部１はこの暗証番号をＰＢ倍信号
場合はＰＢ信号受信器２２で、音声の場合は音声認識部
６０で解析し、主制御部４０はこの結果をホストコンピ
ュータ５０に送出する。前記ホストコンピュータ５０で
は暗証番号をデータベースと照合し、暗証番号が正しけ
れば該当加入者の口座への振込入金通知の内容を音声応
答装置１に送信する。The voice response device 1 shown in FIG.
When the call request from 0 is received, the call is made to the telephone network 10 as in the conventional case shown in FIG. 3, and the telephone number of the called telephone 70 is sent to the telephone network 10. The telephone network 10 calls the telephone 70 of the corresponding telephone number, and when the telephone 70 answers, it transmits an incoming call response signal of the called telephone 70 to the voice response device 1. When the voice response device 1 receives this incoming call response signal, it sends the same first voice as described above to the called telephone 70 and requests the subscriber of the called telephone 70 to input his/her personal identification number. The subscriber of the called telephone 70 enters his PIN number from the FB phone as before.
It can be sent as a signal or as a voice from the transmitter of the telephone 70. The voice response unit 1 analyzes this password by the PB signal receiver 22 if it is a PB double signal, or by the voice recognition unit 60 if it is a voice, and the main control unit 40 sends this result to the host computer 50. The host computer 50 checks the PIN number against the database, and if the PIN number is correct, sends to the voice response device 1 the contents of the notice to transfer the money to the subscriber's account.
電話網１０から着信応答を受信して暗証番号の入力依頼
の音声ｔ−呂力した後、ＰＢ信号受信器２２ま友は音声
認識６０で検出された信号がトーキ装ｒ１ｔ１１に録音
されている信号と一致した場合には、音声応答装置１は
前記トーキ装＠１１に着信したと判断し、ホストコンビ
エータ５０にトーキ装置１１に着信した旨を送信して回
線を切断する。なおトーキ装置１１に着信したかどうか
の判定は電話網１０へ送信または前記電話網１０より着
信応答全受信した直後から行なっても良い。After receiving an incoming call response from the telephone network 10 and outputting a voice requesting the input of a PIN number, the PB signal receiver 22 reads the signal detected by the voice recognition 60 as a signal recorded in the talkie device r1t11. If they match, the voice response device 1 determines that the call has arrived at the talkie device @11, transmits to the host combiator 50 that the call has arrived at the talkie device 11, and disconnects the line. Note that the determination as to whether or not a call has arrived at the talkie device 11 may be made immediately after transmitting the call to the telephone network 10 or immediately after receiving all incoming responses from the telephone network 10.
音声応答装置１かも電話網１０への発信が′１話機７０
に着信し、暗証番号が正しい場合、該当加入者の口座へ
の振込入金通知の内容全音声応答装置に送付し、その後
の動作は従来の場合と同様である。The voice response device 1 may also make a call to the telephone network 10 through the '1 handset 70.
If a call arrives and the password is correct, the contents of the notice to transfer the money to the corresponding subscriber's account are sent to the full voice response device, and the subsequent operations are the same as in the conventional case.
ホストコンビエータ５０では音声応答装置１からトーキ
装置１１に着信し九旨の報告を受けると該当の′電話番
号が変更または屍止になったと判断し以後該当の電話番
号への再発信を行わず、コンソール等に該当の電話番号
が変更ま次は廃止となったことを音声応答システムの管
理者に知らせる。When the host combiator 50 receives a report from the voice response device 1 to the talkie device 11, it determines that the corresponding telephone number has been changed or has become obsolete, and does not attempt to call the corresponding telephone number again. , inform the administrator of the voice response system that the corresponding telephone number has been changed or discontinued on the console, etc.
ナオホストコンピエータ５０は暗証番号入力や確証コー
ド入力で異常終了が音声応答装置１より送出されると、
従来の場合と同様に同一の加入者に対しての発信依頼を
再度音声応答装置１に送信し、第２図の動作フローが再
び繰返式れる。When the NAO host computer 50 receives an abnormal termination notification from the voice response device 1 by inputting a password or confirmation code,
As in the conventional case, a call request for the same subscriber is sent again to the voice response device 1, and the operation flow of FIG. 2 is repeated again.
本発明によれば、前記問題点全解決する手段を採用した
ので、電話番号の変更や廃止の場合に該当電話番号の加
入者端末に対して再発信金行わず、通信料金の低減と通
信処理装置のリソースを有効に使用できるという効果が
ある。According to the present invention, since a means for solving all of the above-mentioned problems is adopted, when a telephone number is changed or abolished, there is no need to pay re-call charges to the subscriber terminal of the relevant telephone number, thereby reducing communication charges and communication processing. This has the effect that the resources of the device can be used effectively.
第１図は通信処理装置の一実施例を示す接続構成図、第
２図は本発明を適用した通信処理装置の発信制御方式の
一実施例を示す動作フロー図、第５図は従来の通信処理
装置の発信制御方式の一実施例を示す動作フロー図でお
る。Fig. 1 is a connection configuration diagram showing an embodiment of a communication processing device, Fig. 2 is an operation flow diagram showing an embodiment of a transmission control method of a communication processing device to which the present invention is applied, and Fig. 5 is a conventional communication FIG. 2 is an operation flow diagram showing an example of a transmission control method of a processing device.
Claims (1)
、データおよび画像等の情報を送出する通信処理装置に
おいて、前記通信処理装置に電話網内のトーキー装置か
らの信号を検出し得る手段を設け、端末に発信時に該ト
ーキー装置からの信号を前記手段で検出した場合には、
該当の電話番号への再発行を行なわないようにしたこと
を特徴とする通信処理装置の発信制御方法。 ２、電話網内のトーキー装置からの信号として暗証番号
とは異なる桁数のＰＢ信号を使用することを特徴とする
特許請求の範囲第１項記載の通信処理装置の発信制御方
法。[Scope of Claims] 1. In a communication processing device that makes a call to a terminal connected to a telephone network and transmits information such as voice, data, and images to the terminal, the communication processing device receives a call from a talkie device in the telephone network. When a signal from the talkie device is detected by the means when a call is made to a terminal,
1. A call control method for a communication processing device, characterized in that reissuance to a corresponding telephone number is not performed. 2. A call control method for a communication processing device according to claim 1, characterized in that a PB signal having a different number of digits than a personal identification number is used as a signal from a talkie device in a telephone network.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP63017018A JPH01194636A (en) | 1988-01-29 | 1988-01-29 | Origination control method for communication processing equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP63017018A JPH01194636A (en) | 1988-01-29 | 1988-01-29 | Origination control method for communication processing equipment |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JPH01194636A true JPH01194636A (en) | 1989-08-04 |
Family
ID=11932255
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP63017018A Pending JPH01194636A (en) | 1988-01-29 | 1988-01-29 | Origination control method for communication processing equipment |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPH01194636A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2003506989A (en) * | 1999-08-06 | 2003-02-18 | クセルタス シナジスティックス， エルエルシー | Method and apparatus for providing access to information |
-
1988
- 1988-01-29 JP JP63017018A patent/JPH01194636A/en active Pending
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2003506989A (en) * | 1999-08-06 | 2003-02-18 | クセルタス シナジスティックス， エルエルシー | Method and apparatus for providing access to information |
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