JP7436146B2 - Failure information notification device and failure information notification method - Google Patents

Failure information notification device and failure information notification method Download PDF

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JP7436146B2
JP7436146B2 JP2019020589A JP2019020589A JP7436146B2 JP 7436146 B2 JP7436146 B2 JP 7436146B2 JP 2019020589 A JP2019020589 A JP 2019020589A JP 2019020589 A JP2019020589 A JP 2019020589A JP 7436146 B2 JP7436146 B2 JP 7436146B2
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JP2020129714A (en
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睦 平林
篤 高田
浩亮 坂田
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Nippon Telegraph and Telephone Corp
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    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B21/00—Alarms responsive to a single specified undesired or abnormal condition and not otherwise provided for
    • G08B21/18—Status alarms
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/006—Alarm destination chosen according to type of event, e.g. in case of fire phone the fire service, in case of medical emergency phone the ambulance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/08—Indicating faults in circuits or apparatus
    • H04M3/10—Providing fault- or trouble-signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing

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Description

本発明は、障害の発生時に障害情報を周知する技術に関する。 The present invention relates to a technique for disseminating fault information when a fault occurs.

ネットワークサービスに障害が発生した際、サービス利用者に対して正確かつ迅速に障害内容の情報を周知することは、サービス利用者からサービス品質面にかかる信頼を獲得するうえできわめて重要である。障害の内容によっては、報道機関および監督官庁に対しても障害内容の情報を通知する必要がある。 When a failure occurs in a network service, it is extremely important to accurately and quickly inform service users of the details of the failure in order to gain trust from service users in terms of service quality. Depending on the nature of the disability, information on the nature of the disability may also need to be notified to media outlets and regulatory agencies.

特許文献１には、通信網設備の故障発生時に、罹障回線を特定し、罹障回線情報を含めた設備監視情報を回線対応オペレーションシステムに通知する技術が開示されている。 Patent Document 1 discloses a technique for identifying a faulty line when a failure occurs in communication network equipment, and notifying a line corresponding operation system of equipment monitoring information including the faulty line information.

特開平０６－２３２９６８号公報Japanese Patent Application Publication No. 06-232968

しかしながら、特許文献１の技術は周知内容が罹障回線または罹障装置の情報のみであり、サービス影響を考慮した内容の情報提供が部分的にしかできないという問題があった。また、特許文献１の技術は周知対象が罹障回線の加入者であり、それ以外を対象としていない。さらに、特許文献１には周知手段については明示されていない。 However, the technique disclosed in Patent Document 1 has a problem in that the well-known content is only information about affected lines or affected devices, and it is only possible to partially provide information that takes into account the impact on services. Furthermore, the technique disclosed in Patent Document 1 is intended to be made known to subscribers of affected lines, and is not intended for other users. Further, Patent Document 1 does not clearly disclose known means.

現状では、障害発生時にサービスの障害を周知する方法として、例えば、障害内容を記載したＷｅｂページの作成および掲載、報道機関および監督官庁向けのメールの作成および送信、社内向けの電話会議による情報周知などの方法が取られている。いずれもオペレータの作業によるものであり、より効率的な運用が望まれている。 Currently, methods for disseminating service failures when a failure occurs include creating and posting a web page that describes the failure details, creating and sending emails to news organizations and regulatory agencies, and disseminating information through internal conference calls. Methods such as these are being taken. All of these operations depend on the work of the operator, and more efficient operation is desired.

本発明は、上記に鑑みてなされたものであり、サービス障害情報を迅速かつ正確に適切な対象へ周知させることを目的とする。 The present invention has been made in view of the above, and an object of the present invention is to quickly and accurately disseminate service failure information to appropriate targets.

本発明に係る障害情報周知装置は、サービスまたはサービスを提供するための装置に障害が発生したことを通知する警報情報と、当該警報情報に関連する、加入者情報、装置情報、ネットワーク情報、工事情報、事故情報、および対応経緯の情報を含む関連情報とを受信する警報受信部と、前記警報情報と前記関連情報に基づいて障害情報の周知が必要であるか否かを判断し、障害情報の周知が必要な場合は、前記警報情報と前記関連情報に基づいてサービス毎に前記障害の影響度合いを求め、当該影響度合いに基づいて、前記障害に関する障害情報の周知対象および周知手段を決定する周知対応判断部と、前記周知対象に対して前記周知手段により前記障害情報を周知する障害情報周知部と、を有し、前記周知対応判断部は、前記周知手段に応じた雛形にパラメータを適用して前記障害情報を作成することを特徴とする。 The fault information notification device according to the present invention includes alarm information that notifies that a fault has occurred in a service or a device for providing the service, and subscriber information, device information, network information, and construction information related to the alarm information. an alarm receiving unit that receives information, accident information, and related information including response history information, and determines whether or not it is necessary to disseminate fault information based on the alarm information and the related information, and transmits the fault information. If it is necessary to disseminate information about the failure, the degree of influence of the failure is determined for each service based on the warning information and the related information, and based on the degree of influence, the target and means of dissemination of the failure information regarding the failure are determined. It has a public awareness response determining unit, and a failure information dissemination unit that disseminates the failure information to the public information target using the public information means, and the public awareness response determination unit sets parameters in a template according to the public information means. It is characterized in that the failure information is created by applying the error information.

本発明に係る障害情報周知方法は、サービスまたはサービスを提供するための装置に障害が発生したことを通知する警報情報と、当該警報情報に関連する、加入者情報、装置情報、ネットワーク情報、工事情報、事故情報、および対応経緯の情報を含む関連情報とを受信するステップと、前記警報情報と前記関連情報に基づいて障害情報の周知が必要であるか否かを判断するステップと、障害情報の周知が必要な場合は、前記警報情報と前記関連情報に基づいて、サービス毎に前記障害の影響度合いを求めるステップと、前記影響度合いに基づいて、前記障害に関する障害情報の周知対象および周知手段を決定するステップと、前記周知対象に対して前記周知手段により前記障害情報を周知するステップと、を有し、前記周知手段を決定するステップでは、前記周知手段に応じた雛形にパラメータを適用して前記障害情報を作成することを特徴とする。 The fault information dissemination method according to the present invention includes alarm information that notifies that a fault has occurred in a service or a device for providing the service, and subscriber information, device information, network information, and construction work related to the alarm information. a step of receiving information, accident information, and related information including response history information; a step of determining whether or not it is necessary to disseminate fault information based on the warning information and the related information; If it is necessary to disseminate the fault information, the step of determining the degree of influence of the failure for each service based on the warning information and the related information, and determining the target and dissemination means of the failure information regarding the failure based on the degree of influence. and a step of disseminating the failure information to the dissemination target by the dissemination means, and in the step of determining the dissemination means , a parameter is applied to a template according to the dissemination means. The fault information is created using the following methods.

本発明によれば、サービス障害情報を迅速かつ正確に適切な対象へ周知させることができる。 According to the present invention, service failure information can be quickly and accurately disseminated to appropriate targets.

本実施形態のサービス障害情報周知システムを含む全体構成図である。1 is an overall configuration diagram including a service failure information notification system according to the present embodiment; FIG. サービス障害情報周知システムの処理の流れを示すフローチャートである。It is a flowchart which shows the flow of processing of a service failure information notification system.

以下、本発明の実施の形態について図面を用いて説明する。 Embodiments of the present invention will be described below with reference to the drawings.

図１に示すシステムは、ネットワークサービスで発生した障害を検知し、ネットワークサービスに対する障害の影響に基づいて障害情報の周知対象および周知手段を決定し、周知手段に応じた周知内容を作成して周知するシステムである。図１に示すシステムは、サービス障害情報周知システム１、監視システム２、アラーム連携システム３、および関連システム４を含む。 The system shown in Figure 1 detects a failure that has occurred in a network service, determines the target and means of disseminating the failure information based on the impact of the failure on the network service, and creates and disseminates the information according to the means of dissemination. It is a system that The system shown in FIG. 1 includes a service failure information notification system 1, a monitoring system 2, an alarm cooperation system 3, and a related system 4.

監視システム２は、ネットワークサービスを提供するために用いる装置およびネットワークサービスを監視する装置等から異常が発生したことを示す警報通知（アラーム）を収集し、収集したアラームを警報情報としてアラーム連携システム３へ送信する。例えば、監視システム２の収集するアラームとしては、サービスに障害が発生したことを示すアラーム、サービスを提供するためのリソースに障害が発生したことを示すアラームなどがある。 The monitoring system 2 collects warning notifications (alarms) indicating that an abnormality has occurred from devices used to provide network services and devices monitoring network services, etc., and uses the collected alarms as alarm information to send to an alarm coordination system 3. Send to. For example, the alarms collected by the monitoring system 2 include an alarm indicating that a failure has occurred in a service, an alarm indicating that a failure has occurred in a resource for providing a service, and the like.

アラーム連携システム３は、監視システム２から警報情報を受信し、受信した警報情報に関連する関連情報を関連システム４から取得する。アラーム連携システム３は、警報情報と関連情報に基づいて、サービス障害情報周知システム１へ送信する警報情報と関連情報を取捨選別し、警報情報と関連情報をサービス障害情報周知システム１へ送信する。例えば、アラーム連携システム３は、原因となった警報情報とその原因から波及して発せられた警報情報とを選別し、１つの事象に対する警報情報をまとめる。アラーム連携システム３は、受信した警報情報から特定される事象に係るリソースないしサービスなどの関連情報を関連システム４から得て、警報情報と関連情報をサービス障害情報周知システム１に送信する。 The alarm coordination system 3 receives alarm information from the monitoring system 2 and acquires related information related to the received alarm information from the related system 4. The alarm cooperation system 3 selects alarm information and related information to be sent to the service failure information notification system 1 based on the alarm information and related information, and sends the alarm information and related information to the service failure information notification system 1. For example, the alarm cooperation system 3 selects the alarm information that caused the event and the alarm information issued as a result of the cause, and compiles the alarm information for one event. The alarm coordination system 3 obtains related information such as resources or services related to the event specified from the received alarm information from the related system 4, and transmits the alarm information and related information to the service failure information notification system 1.

関連システム４は、警報情報に関連し、サービス障害情報周知システム１が周知の要否および周知対象などを特定するために必要な関連情報をアラーム連携システム３に提供する。例えば、関連システム４は、加入者情報、装置情報、ネットワーク情報、工事情報、事故情報、および対応経緯の情報等をアラーム連携システム３に提供する。関連システム４は、あるリソースに障害が発生したときに影響するサービスに関する情報を提供してもよい。 The related system 4 provides the alarm cooperation system 3 with related information related to alarm information and necessary for the service failure information notification system 1 to specify whether or not notification is necessary and the notification target. For example, the related system 4 provides the alarm coordination system 3 with subscriber information, device information, network information, construction information, accident information, response history information, and the like. The related system 4 may provide information regarding services that are affected when a failure occurs in a certain resource.

サービス障害情報周知システム１は、警報情報と関連情報に基づいて、加入者のサービス利用可否に対する影響をサービス種別ごとに判定し、障害情報の周知が必要か否かを判断する。例えば、サービス障害情報周知システム１は、警報情報を受信したが既に復旧しておりサービスの提供に影響がないときは障害情報の周知は不要と判断する。この場合、障害が発生していたことを示す障害情報の周知が必要と判断されてもよい。 The service failure information dissemination system 1 determines the influence on the subscriber's ability to use the service for each service type based on the alarm information and related information, and determines whether it is necessary to disseminate the failure information. For example, the service failure information dissemination system 1 determines that it is unnecessary to disseminate the failure information when the alarm information has been received but the service has already been restored and service provision is not affected. In this case, it may be determined that it is necessary to disseminate fault information indicating that a fault has occurred.

周知が必要な場合、サービス障害情報周知システム１は、サービス障害の影響度合いに基づいて障害情報を周知する周知対象および周知手段を特定するとともに、周知手段により周知される周知内容を作成する。例えば、サービス障害の影響度合いは、罹障加入者数、罹障エリア、罹障時間、重要回線の有無等から求められる。周知対象は、罹障加入者、全加入者、営業担当、監督官庁等である。周知手段は、Ｗｅｂサイト、ＳＮＳ、メール、電話、報道、防災無線、電光掲示板、および営業担当への連絡等がある。周知対象と周知手段をこれに限定するものではない。 When dissemination is necessary, the service failure information dissemination system 1 specifies the dissemination target and dissemination means for disseminating the failure information based on the degree of influence of the service failure, and creates the dissemination contents to be disseminated by the dissemination means. For example, the degree of impact of a service failure can be determined from the number of affected subscribers, affected area, affected time, presence or absence of important lines, etc. Targets of notification include affected subscribers, all subscribers, sales representatives, and regulatory agencies. Notification methods include websites, SNS, email, telephone, news reports, disaster prevention radio, electronic bulletin boards, and contacting sales personnel. The subject and means of notification are not limited to these.

サービス障害情報周知システム１は、周知手段の提供するＡＰＩと連携し、作成した周知内容を周知対象へ周知する。例えば、サービス障害情報周知システム１は、ＳＮＳの提供するＡＰＩを利用して周知対象にメッセージを送信する。 The service failure information notification system 1 cooperates with the API provided by the notification means to notify the created notification contents to the notification target. For example, the service failure information notification system 1 sends a message to the notification target using an API provided by SNS.

次に、サービス障害情報周知システム１の構成について説明する。 Next, the configuration of the service failure information notification system 1 will be explained.

図１のサービス障害情報周知システム１は、アラーム処理部１１、周知対応判断部１２、および外部ＡＰＩ連携部１３を備える。サービス障害情報周知システム１が備える各部は、演算処理装置、記憶装置等を備えたコンピュータにより構成して、各部の処理がプログラムによって実行されるものとしてもよい。このプログラムはサービス障害情報周知システム１が備える記憶装置に記憶されており、磁気ディスク、光ディスク、半導体メモリ等の記録媒体に記録することも、ネットワークを通して提供することも可能である。 The service fault information notification system 1 in FIG. 1 includes an alarm processing section 11, a notification response determination section 12, and an external API cooperation section 13. Each part of the service failure information notification system 1 may be configured by a computer including an arithmetic processing unit, a storage device, etc., and the processing of each part may be executed by a program. This program is stored in a storage device included in the service failure information notification system 1, and can be recorded on a recording medium such as a magnetic disk, an optical disk, or a semiconductor memory, or can be provided through a network.

アラーム処理部１１は、アラーム連携システム３から警報情報と関連情報を受信して周知対応判断部１２に送信する。また、アラーム処理部１１は、周知対応判断部１２の特定した周知対象および周知手段に関する情報と周知手段により周知される周知内容を受信し、外部ＡＰＩ連携部１３に送信する。 The alarm processing unit 11 receives alarm information and related information from the alarm cooperation system 3 and transmits the received information to the public awareness response determination unit 12 . Further, the alarm processing unit 11 receives information regarding the notification target and notification means specified by the notification response determining unit 12 and the notification content notified by the notification unit, and transmits the information to the external API cooperation unit 13.

周知対応判断部１２は、警報情報と関連情報から加入者のサービス利用可否に対する影響度合いをサービス種別ごとに求めて、影響度合いに基づいて周知要否を判断する。周知対応判断部１２は、周知が必要と判断した際、影響度合いに基づいて、周知対象および周知対象ごとの周知手段を決定するとともに、周知対象と周知手段ごとに周知内容を自動作成する。 The notification response determining unit 12 determines the degree of influence on the subscriber's ability to use the service from the alarm information and related information for each service type, and determines whether notification is necessary based on the degree of influence. When determining that notification is necessary, the notification response determining unit 12 determines the notification object and notification means for each notification object based on the degree of influence, and automatically creates notification contents for each notification object and notification means.

外部ＡＰＩ連携部１３は、周知手段の提供するＡＰＩを利用し、周知対象に対して周知内容を周知する。 The external API cooperation unit 13 uses the API provided by the notification means to notify the notification target of the notification contents.

図２のフローチャートを参照して、本実施形態のサービス障害情報周知システム１の処理について説明する。 Processing of the service failure information notification system 1 of this embodiment will be described with reference to the flowchart of FIG. 2.

アラーム処理部１１が警報情報と関連情報を受信すると、周知対応判断部１２は、警報情報と関連情報から加入者のサービス利用可否に対する影響をサービス種別ごとに判定し、サービス障害情報の周知が必要か否かを判断する（ステップＳ１１）。周知対応判断部１２は、例えば、警報情報と関連情報に含まれる、障害箇所（装置名、装置内の箇所）、障害内容、障害発生時刻、経過時間、装置情報（関わるサービス、装置構成、接続状態、冗長構成の有無、切替状態等）、ネットワーク情報（冗長構成の有無、切替状態等）、加入者収容状況、対向装置の状況、Ｕプレーントラヒック状況、および輻輳発生状況に基づいて、定量化した影響度合いをサービス種別ごとに求めて、サービス障害情報の周知の要否を判断する。 When the alarm processing unit 11 receives the alarm information and related information, the dissemination response determination unit 12 determines the influence on the subscriber's ability to use the service based on the alarm information and related information for each service type, and determines whether service failure information needs to be disseminated. It is determined whether or not (step S11). The notification response determination unit 12, for example, identifies the location of the fault (device name, location within the device), fault details, time of fault occurrence, elapsed time, and device information (related services, device configuration, connection), which are included in the alarm information and related information. network information (presence/absence of redundant configuration, switching status, etc.), subscriber accommodation status, opposing equipment status, U-plane traffic status, and congestion occurrence status. The degree of impact caused by the failure is determined for each service type, and the necessity of disseminating service failure information is determined.

周知対応判断部１２は、サービス障害情報の周知が不要と判断したサービス種別については、処理を終了する。 The notification handling determining unit 12 ends the process for the service type for which it is determined that the service failure information does not need to be made public.

周知対応判断部１２は、サービス障害情報の周知が必要と判断したサービス種別のそれぞれについて、周知対象および周知対象ごとの周知手段を特定する（ステップＳ１２）。周知対応判断部１２は、例えば、影響のある加入者の規模情報、影響のある加入者の個別情報（ＩＤ、収容装置、属性、個別周知の事前申込みの有無等）に基づいて、周知対象と周知手段を特定する。具体例を示すと、加入者に対してはＷｅｂサイト掲載による全体向け周知をもって実施する。周知対象は全加入者であり、周知手段はＷｅｂサイト掲載である。影響のある加入者の属性が法人または重要回線の場合は営業担当を周知対象に追加する。影響範囲および影響時間の条件等により、周知対象とする行政機関および災害対策組織を特定する。事前申し込みのある加入者については、個別の周知手段による個別周知を行う。 The notification response determination unit 12 specifies a notification target and a notification means for each notification target for each service type for which it is determined that service failure information needs to be made public (step S12). The notification response determining unit 12 determines whether the notification is to be made or not based on, for example, size information of the affected subscribers and individual information of the affected subscribers (ID, accommodation device, attributes, presence or absence of advance application for individual notification, etc.). Identify communication methods. To give a concrete example, this will be implemented by disseminating information to all subscribers through posting on the website. The target of notification is all subscribers, and the means of notification is posting on the website. If the attribute of the affected subscriber is a corporation or an important line, add sales personnel to the notification target. Identify the administrative agencies and disaster response organizations to be informed based on conditions such as the scope of impact and the time of impact. For subscribers who have applied in advance, individual notification will be made using individual notification methods.

周知対応判断部１２は、周知手段ごとに周知内容を自動作成する（ステップＳ１３）。周知対応判断部１２は、雛形の文面（初報／第Ｘ報／回復報）にパラメータ（発生時刻、サービス影響内容、サービス影響の範囲、規模、発生原因、対応経緯等）を適用して作成する。例えば、周知手段がＷｅｂサイトである場合、周知対応判断部１２は、雛形となるＷｅｂページにパラメータを適用してＷｅｂサイトで掲載するＷｅｂページを作成する。周知手段がメールである場合、周知対応判断部１２は、メールの送信先に周知対象のメールアドレスを適用し、雛形となるメール本文にパラメータを適用して送信するメールを作成する。周知対応判断部１２は、ＡＰＩ連携可能な、ＣＳＶなどの汎用的フォーマットで周知内容を作成してもよい。 The notification correspondence determining unit 12 automatically creates notification contents for each notification means (step S13). The public information response judgment unit 12 creates a template by applying parameters (time of occurrence, content of service impact, range of service impact, scale, cause of occurrence, response history, etc.) to the text of the template (first report/Xth report/recovery report). do. For example, when the dissemination means is a website, the dissemination response determination unit 12 applies parameters to a template web page to create a web page to be posted on the website. When the notification means is an email, the notification response determination unit 12 applies the email address of the notification target to the destination of the email, applies parameters to the email body serving as a template, and creates an email to be sent. The public information correspondence determination unit 12 may create the public information content in a general-purpose format such as CSV that can be linked with an API.

外部ＡＰＩ連携部１３は、周知対象ごとに周知手段を用いてステップＳ１３で作成した周知内容を周知する（ステップＳ１４）。例えば、周知手段がＷｅｂサイトである場合、外部ＡＰＩ連携部１３は、ステップＳ１３で作成したＷｅｂページをＷｅｂサイトにアップロードする。周知手段がメールの場合、外部ＡＰＩ連携部１３は、メールサーバと連携し、ステップＳ１３で作成したメールを周知対象に送信する。 The external API cooperation unit 13 disseminates the dissemination content created in step S13 using the dissemination means for each dissemination target (step S14). For example, if the notification means is a website, the external API cooperation unit 13 uploads the web page created in step S13 to the website. If the notification means is email, the external API cooperation unit 13 cooperates with the mail server and sends the email created in step S13 to the notification target.

以上説明したように、本実施形態によれば、サービス障害情報周知システム１は、サービスまたはサービスを提供するための装置に障害が発生したことを通知する警報情報と警報情報に関連する関連情報を受信し、警報情報と関連情報に基づいて、サービス種別ごとに障害の影響度合いを求め、影響度合いに基づいて、障害情報の周知対象および周知手段を決定し、周知手段に応じた障害情報を作成して、周知対象に対して周知手段により障害情報を周知する。これにより、障害情報を迅速かつ正確に適切な対象へ周知できる。 As described above, according to the present embodiment, the service failure information notification system 1 provides alarm information that notifies that a failure has occurred in a service or a device for providing the service, and related information related to the alarm information. Based on the alert information and related information, determine the degree of impact of the failure for each service type, determine the target and means of disseminating the failure information based on the degree of influence, and create failure information according to the dissemination method. Then, the failure information is disseminated to the dissemination target using the dissemination means. Thereby, failure information can be quickly and accurately disseminated to appropriate targets.

１…サービス障害情報周知システム
１１…アラーム処理部
１２…周知対応判断部
１３…外部ＡＰＩ連携部
２…監視システム
３…アラーム連携システム
４…関連システム 1...Service failure information notification system 11...Alarm processing unit 12...Notification response determination unit 13...External API linkage unit 2...Monitoring system 3...Alarm linkage system 4...Related systems

Claims (4)

サービスまたはサービスを提供するための装置に障害が発生したことを通知する警報情報と、当該警報情報に関連する、加入者情報、装置情報、ネットワーク情報、工事情報、事故情報、および対応経緯の情報を含む関連情報とを受信する警報受信部と、
前記警報情報と前記関連情報に基づいて障害情報の周知が必要であるか否かを判断し、障害情報の周知が必要な場合は、前記警報情報と前記関連情報に基づいてサービス毎に前記障害の影響度合いを求め、当該影響度合いに基づいて、前記障害に関する障害情報の周知対象および周知手段を決定する周知対応判断部と、
前記周知対象に対して前記周知手段により前記障害情報を周知する障害情報周知部と、を有し、
前記周知対応判断部は、前記周知手段に応じた雛形にパラメータを適用して前記障害情報を作成する
ことを特徴とする障害情報周知装置。 Alarm information that notifies that a failure has occurred in a service or a device for providing the service, and information related to the alarm information such as subscriber information, device information, network information, construction information, accident information, and response history. an alarm receiving unit that receives related information including;
It is determined whether or not it is necessary to disseminate fault information based on the alarm information and the related information, and if it is necessary to disseminate the fault information, the fault information is determined for each service based on the alarm information and the related information. a dissemination response determination unit that determines the degree of influence of the failure information and determines the dissemination target and dissemination means of failure information regarding the failure based on the degree of influence;
a fault information dissemination unit that disseminates the fault information to the dissemination target using the dissemination means;
The failure information notification device is characterized in that the notification response determination unit creates the failure information by applying parameters to a template according to the notification means. 前記障害情報周知部は、前記周知手段に応じた外部の装置と連携し、前記障害情報を周知する
ことを特徴とする請求項１に記載の障害情報周知装置。 The failure information notification device according to claim 1, wherein the failure information notification unit communicates the failure information in cooperation with an external device according to the notification means. サービスまたはサービスを提供するための装置に障害が発生したことを通知する警報情報と、当該警報情報に関連する、加入者情報、装置情報、ネットワーク情報、工事情報、事故情報、および対応経緯の情報を含む関連情報とを受信するステップと、
前記警報情報と前記関連情報に基づいて障害情報の周知が必要であるか否かを判断するステップと、
障害情報の周知が必要な場合は、前記警報情報と前記関連情報に基づいて、サービス毎に前記障害の影響度合いを求めるステップと、
前記影響度合いに基づいて、前記障害に関する障害情報の周知対象および周知手段を決定するステップと、
前記周知対象に対して前記周知手段により前記障害情報を周知するステップと、を有し、
前記周知手段を決定するステップでは、前記周知手段に応じた雛形にパラメータを適用して前記障害情報を作成する
ことを特徴とする障害情報周知方法。 Alarm information that notifies that a failure has occurred in a service or a device for providing the service, and information related to the alarm information such as subscriber information, device information, network information, construction information, accident information, and response history. and receiving related information including;
a step of determining whether it is necessary to disseminate fault information based on the alarm information and the related information;
If it is necessary to make the failure information known, a step of determining the degree of influence of the failure for each service based on the warning information and the related information;
determining a dissemination target and dissemination means of failure information regarding the failure based on the degree of influence;
disseminating the failure information to the dissemination target by the dissemination means;
A fault information dissemination method, wherein in the step of determining the dissemination means, the fault information is created by applying parameters to a template according to the dissemination means. 前記障害情報を周知するステップは、前記周知手段に応じた外部の装置と連携し、前記障害情報を周知する
ことを特徴とする請求項３に記載の障害情報周知方法。 4. The fault information dissemination method according to claim 3, wherein the step of disseminating the fault information disseminates the fault information in cooperation with an external device according to the dissemination means.
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