JP7268167B2 - 顧客サポート呼の第2の要素認証のためのシステムおよび方法 - Google Patents
顧客サポート呼の第2の要素認証のためのシステムおよび方法 Download PDFInfo
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- H04L63/0435—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks wherein the data content is protected, e.g. by encrypting or encapsulating the payload wherein the sending and receiving network entities apply symmetric encryption, i.e. same key used for encryption and decryption
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Description
この出願は、2019年3月18日に出願された「顧客サポート呼の第2の要素認証のためのシステムおよび方法」という名称の米国特許出願第16/357,266号の優先権を主張する。前述の出願の内容は、その全体が参照により本明細書に援用される。
Claims (20)
- 処理コンポーネントおよびメモリコンポーネントを備える1つまたは複数のサーバを、備えるシステムであって、前記メモリコンポーネントは、前記処理コンポーネントによって実行可能な命令を格納するように構成され、前記命令は、実行されると、前記処理コンポーネントに、
認証情報を処理して、サービスを実行するユーザを認証することと、
前記ユーザの前記サービスを実行するために第2の要素認証が必要であることを決定することと、
前記ユーザに関連付けられたデバイスに認証要求を送信して、前記第2の要素認証を実行することと、
前記デバイスから暗号文を受信することであって、前記暗号文は、非接触カードによって生成され、前記暗号文は、暗号化されたカウンタ値を備え、前記カウンタ値は、前記非接触カードによって維持され、無線通信に応答してインクリメントするように構成される、ことと、
前記暗号化された暗号文を復号して、復号されたカウンタ値を生成することであって、前記暗号化された暗号文は、前記非接触カードに関連付けられたマスター鍵から生成された多様化された鍵で復号される、ことと、
前記復号されたカウンタ値を格納されたカウンタ値と比較することにより、前記第2の要素認証を実行することと、
前記格納されたカウンタ値と一致する前記復号されたカウンタ値に応答して前記サービスを有効にすることと、
を実行させる、システム。 - 前記処理コンポーネントは、前記格納されたカウンタ値と一致しない前記復号されたカウンタ値に応答して前記サービスの実行を防止するように構成される、請求項1に記載のシステム。
- 前記システムは、前記非接触カードに関連付けられた前記マスター鍵を格納するように構成されたストレージを備える、請求項1に記載のシステム。
- 前記ストレージは、前記非接触カードに関連付けられた前記格納されたカウンタ値を格納するようにさらに構成される、請求項3に記載のシステム。
- 前記暗号文は、前記非接触カードを識別するための暗号化された一意の識別子をさらに備える、請求項1に記載のシステム。
- 前記処理コンポーネントは、
第1の通信チャネルを介して前記認証情報を受信し、
前記第1の通信チャネルとは異なる第2の通信チャネルを介して前記第2の要素認証を実行する、
請求項1に記載のシステム。 - 前記処理コンポーネントは、
前記サービスが顧客サービス呼であることを決定し、
前記サービスが前記顧客サービス呼であることに応答して、前記第2の要素認証が必要であることを決定する、
請求項1に記載のシステム。 - 第2の認証要求を決定するための前記処理コンポーネントは、第1のコールエージェントから第2のコールエージェントに切り替わる顧客サービス呼を含む前記サービスに基づいて必要とされる、請求項1に記載のシステム。
- 第2の認証要求を決定するための前記処理コンポーネントは、疑わしいアクティビティを検出するコールエージェントに基づいて必要とされる、請求項1に記載のシステム。
- コンピュータで実現する方法であって、
認証情報を処理して、サービスを実行するユーザを認証することと、
前記ユーザの前記サービスを実行するために第2の要素認証が必要であることを決定することと、
前記ユーザに関連付けられたデバイスに認証要求を送信して、前記第2の要素認証を実行することと、
前記デバイスから暗号文を受信することであって、前記暗号文は、非接触カードによって生成され、前記暗号文は、暗号化されたカウンタ値を備え、前記カウンタ値は、前記非接触カードによって維持され、無線通信に応答してインクリメントするように構成されることと、
前記暗号化された暗号文を復号して、復号されたカウンタ値を生成することであって、前記暗号化された暗号文は、前記非接触カードに関連付けられたマスター鍵から生成された多様化された鍵で復号される、ことと、
前記復号されたカウンタ値を格納されたカウンタ値と比較することにより、前記第2の要素認証を実行することと、
前記格納されたカウンタ値と一致する前記復号されたカウンタ値に応答して前記サービスを有効にすることと、
を含む方法。 - 前記方法は、
前記格納されたカウンタ値と一致しない前記復号されたカウンタ値に応答して前記サービスの実行を防止することを含む、請求項10に記載の方法。 - 前記方法は、
前記非接触カードに関連付けられたストレージに前記マスター鍵を格納することを含む、請求項10に記載の方法。 - 前記方法は、
前記非接触カードに関連付けられたストレージに前記格納されたカウンタ値を格納すること、
を含む、請求項12に記載の方法。 - 前記暗号文は、前記非接触カードを識別するための暗号化された一意の識別子をさらに備える、請求項10に記載の方法。
- 前記方法は、
第1の通信チャネルを介して前記認証情報を受信することと、
前記第1の通信チャネルとは異なる第2の通信チャネルを介して前記第2の要素認証を実行することと、
を含む、請求項10に記載の方法。 - 前記方法は、
前記サービスが顧客サービス呼であることを決定することと、
前記サービスが前記顧客サービス呼であることに応答して、前記第2の要素認証が必要であることを決定することと、
を含む、請求項10に記載の方法。 - 第2の認証要求を決定することは、第1のコールエージェントから第2のコールエージェントに切り替わる顧客サービス呼を含む前記サービスに基づいて必要とされる、請求項10に記載の方法。
- 第2の認証要求を決定することは、疑わしいアクティビティを検出するコールエージェントに基づいて必要とされる、請求項10に記載の方法。
- 命令を含むコンピュータ可読媒体であって、
前記命令は、処理回路によって実行されると、前記処理回路に、
認証情報でユーザを認証することと、
前記ユーザに要求されたサービスを実行するために第2の要素認証が必要であることを決定することと、
前記ユーザに関連付けられたデバイスに認証要求を通信することと、
前記デバイスを介して非接触カードから暗号文を受信することであって、前記暗号文は、暗号化されたカウンタ値を備え、前記カウンタ値は、前記非接触カードによって維持され、無線通信に応答してインクリメントするように構成される、ことと、
前記非接触カードに関連付けられたマスター鍵から多様化された鍵を決定することと、
前記暗号化された暗号文を前記多様化された鍵で復号して、復号されたカウンタ値を生成することと、
前記復号されたカウンタ値を格納されたカウンタ値と比較することにより、前記第2の要素認証を実行することと、
前記格納されたカウンタ値と一致する前記復号されたカウンタ値に応答して前記サービスを有効にすることと、
を実行させる、
コンピュータ可読媒体。 - 前記命令は、前記処理回路に、
前記格納されたカウンタ値と一致しない前記復号されたカウンタ値に応答して、前記サービスの実行を防止させる、
請求項19に記載のコンピュータ可読媒体。
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US16/357,266 US10523708B1 (en) | 2019-03-18 | 2019-03-18 | System and method for second factor authentication of customer support calls |
PCT/US2020/023134 WO2020190934A1 (en) | 2019-03-18 | 2020-03-17 | System and method for second factor authentication of customer support calls |
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AU2020241859A1 (en) | 2021-06-17 |
AU2020241859B2 (en) | 2023-11-02 |
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