JP4751382B2 - 複数のメッセージングシステムを統合するためのシステム及び方法 - Google Patents
複数のメッセージングシステムを統合するためのシステム及び方法 Download PDFInfo
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- JP4751382B2 JP4751382B2 JP2007503947A JP2007503947A JP4751382B2 JP 4751382 B2 JP4751382 B2 JP 4751382B2 JP 2007503947 A JP2007503947 A JP 2007503947A JP 2007503947 A JP2007503947 A JP 2007503947A JP 4751382 B2 JP4751382 B2 JP 4751382B2
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- 238000000034 method Methods 0.000 title claims description 10
- 238000004891 communication Methods 0.000 claims description 19
- 238000013479 data entry Methods 0.000 claims description 4
- 230000004044 response Effects 0.000 claims description 2
- 238000012545 processing Methods 0.000 description 4
- 238000005516 engineering process Methods 0.000 description 3
- 238000004590 computer program Methods 0.000 description 2
- 238000013500 data storage Methods 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000004888 barrier function Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/06—Message adaptation to terminal or network requirements
- H04L51/066—Format adaptation, e.g. format conversion or compression
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
- H04M3/42374—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity where the information is provided to a monitoring entity such as a potential calling party or a call processing server
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/58—Message adaptation for wireless communication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
- H04M2203/4509—Unified messaging with single point of access to voicemail and other mail or messaging systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
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- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Human Resources & Organizations (AREA)
- Strategic Management (AREA)
- Entrepreneurship & Innovation (AREA)
- Signal Processing (AREA)
- General Business, Economics & Management (AREA)
- Tourism & Hospitality (AREA)
- General Physics & Mathematics (AREA)
- Economics (AREA)
- Marketing (AREA)
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- Theoretical Computer Science (AREA)
- Quality & Reliability (AREA)
- Operations Research (AREA)
- Data Mining & Analysis (AREA)
- Computer Hardware Design (AREA)
- Computer Networks & Wireless Communication (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- Information Transfer Between Computers (AREA)
- Telephonic Communication Services (AREA)
- Mobile Radio Communication Systems (AREA)
Description
Claims (10)
- 少なくとも1つの送信者コンピュータ(12)と、
上記送信者コンピュータ(12)において、該送信者コンピュータ(12)のユーザが、少なくとも受信者の識別情報及びメッセージを入力することができ、如何なる特定のメッセージングエンジンにも関連付けられていないメッセージ入力ファイルを呼び出すメッセージ入力ファイル呼出手段(14)と、
上記送信者コンピュータ(12)及び上記受信者の識別情報に関連する受信者コンピュータ(38)と通信し、ロジックを実行する少なくとも1つのディスパッチサーバ(24)とを備え、
上記ディスパッチサーバ(24)が実行するロジックは
上記送信者コンピュータ(12)からメッセージ入力ファイルを受け取り(42)、
上記ディスパッチサーバ(24)が使用可能な複数のメッセージングエンジンから、使用するメッセージングエンジン(30、32、34、36)を決定し(44) 、ここで、上記ディスパッチサーバ(24)は、上記受信者コンピュータのユーザがミーティング中であることを示している場合電子メールを、上記受信者コンピュータのユーザが事務作業中であることを示している場合インスタントメッセンジャを、上記メッセージがマルチメディアを含む場合マルチメディアメッセージングサービスを、使用するメッセージングサービスとして決定し、
上記決定によって選択されたメッセージングエンジンを用いて、上記受信者コンピュータ(38)にメッセージを送信する(50)通信システム(10)。 - 上記メッセージ入力ファイルは、可視のタイプされたデータエントリの形式として上記送信者コンピュータ(12)のユーザに表示されることを特徴とする請求項1記載の通信システム。
- 上記メッセージ入力ファイルは、上記送信者コンピュータ(12)のユーザが聴くことができる可聴のデータエントリとしてアクセスできることを特徴とする請求項1記載の通信システム。
- 上記送信者コンピュータ(12)は、メッセージングエンジンを有さないライトクライアントであることを特徴とする請求項1記載の通信システム。
- 上記決定は、上記メッセージ入力ファイルにおいて、メッセージングシステムが指定されているか否かを判定し、メッセージングシステムが指定されている場合、該メッセージングシステムに関連するメッセージングエンジンを呼び出すことを特徴とする請求項1記載の通信システム。
- 上記決定は、少なくとも部分的に、受信者情報に基づいて実行されることを特徴とする請求項1記載の通信システム。
- 上記決定は、少なくとも部分的に、メッセージのコンテンツに基づいて実行されることを特徴とする請求項1記載の通信システム。
- 上記決定は、少なくとも他のメッセージングエンジンを指示する情報がない場合、デフォルトメッセージングエンジンを選択することを特徴とする請求項1記載の通信システム。
- メッセージファイル及び2つ以上のメッセージングシステムのうちの1つを用いて、送信者コンピュータ(12)から、受信者コンピュータ(38)にメッセージを送信する通信方法において、
ユーザが入力したメッセージング情報を含む上記メッセージファイルを受信するステップと、
複数のメッセージングシステム(30、32、34、36)にアクセス可能なサーバコンピュータに上記メッセージファイルを送信するステップと、
上記サーバコンピュータにおいて、メッセージを配信するために使用するメッセージングシステム(30、32、34、36)を決定し、ここで、上記サーバコンピュータは、上記受信者コンピュータのユーザがミーティング中であることを示している場合電子メールを、上記受信者コンピュータのユーザが事務作業中であることを示している場合インスタントメッセンジャを、上記メッセージがマルチメディアを含む場合マルチメディアメッセージングサービスを、上記使用するメッセージングシステムのうちの1つとして決定し、
上記決定によって選択されたメッセージングシステムを用いて、上記受信者コンピュータ(38)に少なくともユーザが入力したメッセージング情報の一部を送信するステップとを有する通信方法。 - インターネットを介して、少なくとも1つの送信者コンピュータ(12)と、少なくとも1つの受信者コンピュータ(38)とにアクセスするサーバコンピュータ(24)において、
上記送信者コンピュータ(12)からの、メッセージングサービスを指定しないメッセージの受信に応じて、複数のメッセージングエンジンから、呼出のための1つのメッセージングエンジンを選択し、ここで、上記受信者コンピュータのユーザがミーティング中であることを示している場合電子メールを、上記受信者コンピュータのユーザが事務作業中であることを示している場合インスタントメッセンジャを、上記メッセージがマルチメディアを含む場合マルチメディアメッセージングサービスを、上記複数のメッセージングエンジンのうちの1つとして決定する選択手段(26/44)と、
上記選択手段によって選択されたメッセージングエンジンを用いて、上記受信者コンピュータ(38)に送信するために、上記送信者コンピュータ(12)からのメッセージを、該選択手段によって選択されたメッセージングエンジンで使用するために適切にフォーマットするフォーマット手段(48)とを備えるサーバコンピュータ。
Applications Claiming Priority (5)
Application Number | Priority Date | Filing Date | Title |
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US55475504P | 2004-03-18 | 2004-03-18 | |
US60/554,755 | 2004-03-18 | ||
US10/964,939 US7272634B2 (en) | 2004-03-18 | 2004-10-14 | System and method for integrating multiple messaging systems |
US10/964,939 | 2004-10-14 | ||
PCT/US2005/007550 WO2005089146A2 (en) | 2004-03-18 | 2005-03-08 | System and method for integrating multiple messaging systems |
Publications (2)
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JP2007531088A JP2007531088A (ja) | 2007-11-01 |
JP4751382B2 true JP4751382B2 (ja) | 2011-08-17 |
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JP2007503947A Expired - Fee Related JP4751382B2 (ja) | 2004-03-18 | 2005-03-08 | 複数のメッセージングシステムを統合するためのシステム及び方法 |
Country Status (5)
Country | Link |
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US (1) | US7272634B2 (ja) |
EP (1) | EP1725945B1 (ja) |
JP (1) | JP4751382B2 (ja) |
KR (1) | KR101095209B1 (ja) |
WO (1) | WO2005089146A2 (ja) |
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- 2005-03-08 JP JP2007503947A patent/JP4751382B2/ja not_active Expired - Fee Related
- 2005-03-08 WO PCT/US2005/007550 patent/WO2005089146A2/en not_active Application Discontinuation
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US7272634B2 (en) | 2007-09-18 |
EP1725945B1 (en) | 2018-10-24 |
EP1725945A2 (en) | 2006-11-29 |
US20050210112A1 (en) | 2005-09-22 |
EP1725945A4 (en) | 2007-10-10 |
WO2005089146A3 (en) | 2005-12-22 |
KR101095209B1 (ko) | 2011-12-16 |
KR20070006775A (ko) | 2007-01-11 |
JP2007531088A (ja) | 2007-11-01 |
WO2005089146A2 (en) | 2005-09-29 |
WO2005089146A8 (en) | 2007-05-18 |
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